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Crossway Trade Partner FAQ | Crossway
<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta name="viewport" content="width=device-width,initial-scale=1"> <meta name="p:domain_verify" content="d5db0c3e1ba5bad295490ef197ab5e54"/> <meta name="twitter:site" content="@crossway"/> <meta property="og:site_name" content="Crossway"> <meta name="twitter:card" content="summary_large_image"/> <meta property="og:title" content="Crossway"/> <meta name="twitter:title" content="Crossway"/> <meta name="description" content="Crossway is a not-for-profit Christian ministry that publishes the ESV Bible and gospel-centered books."/> <meta property="og:description" content="Crossway is a not-for-profit Christian ministry that publishes the ESV Bible and gospel-centered books."/> <meta name="twitter:description" content="Crossway is a not-for-profit Christian ministry that publishes the ESV Bible and gospel-centered books."/> <meta property="og:image" content="https://static.crossway.org/facebook/twitter/card-logo.png"/> <meta name="twitter:image" content="https://static.crossway.org/facebook/twitter/card-logo.png"/> <script async src="https://www.googletagmanager.com/gtag/js?id=G-FVZGBW5VRC"></script> <script> window.dataLayer = window.dataLayer || []; function gtag () { dataLayer.push(arguments); } !function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod? 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New customers may establish credit on their first order by providing three credit references and by prepaying by check or credit card.</p> <p><a href="#qtop">Back to Top</a></p> <h2 id="q4">What is your return policy?</h2> <h3>No-Hassle Returns</h3> <p>You may return any book or Bible published by Crossway for credit toward future purchases after 90 days from the invoice date. All we ask is that you verify that the book or Bible is still in print by checking our current order form or this website and that you return the product in good, saleable condition鈥攗ndamaged and free of price stickers and residue. Gospel tracts are not returnable. Unsellable items will be returned to you and shipping costs will be charged to your account.</p> <p>Returns accompanied by an invoice will be credited at the full net price. Returns without an invoice will be credited at a 60% discount.</p> <p>For your returns to be handled in a timely manner, please note the following:</p> <ul> <li>All returns must be prepaid (CODs not accepted)</li> <li>Include customer number and billing address with return</li> <li>Package returns carefully to avoid damage in shipment</li> <li>Do not return books that are not in saleable condition or are out of print</li> <li>Return only items published by Good News / Crossway</li> </ul> <h3>Merchandise that Arrives Damaged</h3> <p>You may return damaged or defective goods immediately for full credit. Simply notify us within 30 days of receipt of merchandise, indicating the nature of the damage and the quantity. We will credit your account or ship replacement product.</p> <h3>Return Address</h3> <p>Send all returns to:</p> <p style="padding-left: 30px;">Crossway<br />ATTN: Returns<br />250 Kautz Road<br />St. Charles, IL 60174</p> <p><a href="#qtop">Back to Top</a></p> <h2 id="q5">Where can I find high-resolution cover images, product photography, etc.?</h2> <p>Cover images, sample spreads, and high-quality product photography can be found near the bottom of every crossway.org product page (see example below). These assets are intended to help you promote Crossway books, ESV Bibles, and Good News tracts directly to your own customers, whether in print or online.</p> <br> <img style="width: 75%; border: 1px solid #e5e5e5; " src="https://static.crossway.org/excerpt/screen-shot-2019-04-30-at-4.13.32-pm.png"> <br> <p><a href="#qtop">Back to Top</a></p> <h2 id="q6">I have another question not answered here.</h2> <p>If you have additional questions, please contact <a href="/contact/">Customer Service</a>.</p> <p><a href="#qtop">Back to Top</a></p> </div> </div> <div id="footer" class="clear"> <div class="footer_connect"> <p> <em>Sign Up for Our Newsletter</em> </p> <div id="mc_embed_signup"> <form action="https://crossway.us1.list-manage.com/subscribe/post?u=ffca6be08f8a9a360d66dd42b&id=0275bcaa4b&f_id=00edd1e1f0" method="post" id="mc-embedded-subscribe-form" name="mc-embedded-subscribe-form" class="validate" target="_self"> <div id="mc_embed_signup_scroll" class="donate-step"> <input type="email" value="" name="EMAIL" class="required email" id="mce-EMAIL" placeholder="Email Address" required> <input type="submit" value="Subscribe" name="subscribe" id="mc-embedded-subscribe" class="button"> <div hidden="true"><input type="hidden" name="tags" value="8986"></div> <div id="mce-responses" class="clear"> <div class="response" id="mce-error-response" style="display:none"></div> <div class="response" id="mce-success-response" style="display:none"></div> </div> <div style="position: absolute; left: -5000px;" aria-hidden="true"><input type="text" name="b_ffca6be08f8a9a360d66dd42b_0275bcaa4b" tabindex="-1" value=""></div> </div> </form> </div> <div class="social"> <ul class="nav"> <li><a class="facebook" href="https://facebook.com/CrosswayBooks"></a></li> <li><a class="twitter" href="https://twitter.com/crossway"></a></li> <li><a class="instagram" href="https://instagram.com/crosswaybooks"></a></li> <li><a class="vimeo" href="https://vimeo.com/crosswaymedia"></a></li> <li><a class="youtube" href="https://youtube.com/crosswayvid"></a></li> </ul> </div> </div> <div class="footer_links"> <ul class="nav"> <li><strong>Shop</strong></li> <li><a href="/books/">Books</a></li> <li><a href="/bibles/">Bibles</a></li> <li><a href="/tracts/">Tracts</a></li> <li><a href="/authors/">Authors</a></li> <li><a href="/donate/">Donate</a></li> </ul> <ul class="nav"> <li><strong>Accounts</strong></li> <li><a href="/retail/">Retail Partners</a></li> <li><a href="/international/">International Distributors</a></li> <li><a href="/plus/">Churches</a></li> <li><a href="/plus/">Crossway+</a></li> </ul> <ul class="nav"> <li><strong>ESV</strong></li> <li><a href="https://www.esv.org/translation/">About the ESV</a></li> <li><a href="https://www.esv.org/">Read Online</a></li> <li><a href="https://www.esv.org/resources/mobile-apps/">Mobile Apps</a></li> </ul> <ul class="nav"> <li><strong>Resources</strong></li> <li><a href="/podcasts/">Podcasts</a></li> <li><a href="/press-room/">Press Room</a></li> <li><a href="/crossway-review-program/">Crossway Review Program</a></li> <li><a href="/exam-request/">Exam Copies</a></li> </ul> <ul class="nav"> <li><strong>About</strong></li> <li><a href="/who-we-are/">Who We Are</a></li> <li><a href="/history/">History of Crossway</a></li> <li><a href="/statement-of-faith/">Statement of Faith</a></li> <li><a href="/jobs/">Jobs</a></li> <li><a href="/policy/">Privacy Policy</a></li> <li><a href="/terms/">Terms of Service</a></li> </ul> <ul class="nav"> <li><strong>Support</strong></li> <li><a href="/contact/">Contact</a></li> <li><a class="open-chat" href="#">Live Chat</a></li> <li><a href="/orders/">Orders</a></li> <li><a href="/faq/">FAQ</a></li> <li><a href="/submissions/">Submissions</a></li> <li><a href="/permissions/">Permissions</a></li> </ul> </div> <p class="footer_copyright"> <strong>© 2001 – 2025 Crossway, USA</strong> </p> </div> </div> <script src="https://d33n9snnr16ctp.cloudfront.net/static/js/output.cea53d54345a.js"></script> <noscript> <img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=506435969522616&ev=PageView&noscript=1"/> </noscript> <link rel="stylesheet" type="text/css" href="https://cdn.fonts.net/t/1.css?apiType=css&projectid=e3e3b7d2-49b2-43d3-87bf-b510ed97915a"> </body> </html>