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Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-plus" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⭐️ Monzo Plus </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-premium" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Premium</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/your-needs" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>❤️ Helping us understand your needs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/web-logging-in-to-the-app" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📲 Logging in </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-flex" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤸🏽‍♀️ Monzo Flex</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/legal-stuff" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⚖️ The legal stuff</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/service-quality-results" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Service quality survey results</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/investments" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📈 Investments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions-transfers" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension Transfers</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/isas" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍯 ISAs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/book-of-money" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📖 The Book of Money</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/new-users-transactions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Transactions</li></span></a></ul></nav></aside></div></div><div class="category_navMenu__L48r_ Section_container__ToDDs Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingnone___L3Po Section_mobileOnly__BtjwW"><div class="Section_contentContainer__AM_ay"><nav><details class="Details_Details__sA5dY"><summary><div class="Text_text__yIi78 Text_secondary__cVHbg"><p>Help articles</p></div><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.down.svg" aria-hidden="true" alt="" loading="lazy"/></summary><ul class="category_listItems__1Ocu2"><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/opening-an-account" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚪 Opening a Monzo account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/app-help" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📱 App help and mobile payments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/1p-savings-challenge" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 1p Savings Challenge</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Account Security" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🔒 Account Security</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/budgeting-overdrafts-savings" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📊 Pots, budgeting and saving</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/year-in-monzo-2024" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Year in Monzo 2024</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/overdrafts-loans" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏦 Overdrafts and loans</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/cashback" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤑 Cashback</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/emergencies" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚨 Emergencies</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-extra" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Monzo Extra</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-perks" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍩 Monzo Perks</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-max" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Max</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-card-pin" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💳 Monzo card and PIN </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/account-and-profile" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👤 Monzo account and profile</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-for-under-16s" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🧒 Monzo for Under 16s</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Mortgages in Monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏡 Mortgage in Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-getting-started" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💰 Payments: getting started</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-troubleshooting" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤔 Payments: troubleshooting</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-paying-monzobusiness" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Payments: Paying a Monzo Business</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-fraud-category" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🕵️ Fraud and staying safe online</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-with-friends" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💑 Monzo with Friends</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/switching-to-monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💯 Switching to Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/travelling" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>✈ Travelling with Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/joint-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👭 Joint accounts</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts-signup" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Opening an account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Make the most of your account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-getpaid" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💸 Monzo Business: Get Paid</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-plus" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⭐️ Monzo Plus </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-premium" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Premium</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/your-needs" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>❤️ Helping us understand your needs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/web-logging-in-to-the-app" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📲 Logging in </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-flex" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤸🏽‍♀️ Monzo Flex</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/legal-stuff" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⚖️ The legal stuff</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/service-quality-results" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Service quality survey results</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/investments" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📈 Investments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions-transfers" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension Transfers</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/isas" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍯 ISAs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/book-of-money" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📖 The Book of Money</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/new-users-transactions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Transactions</li></span></a></ul></details></nav><nav class="HelpBreadCrumbs_HelpBreadCrumbs__zizGx HelpBreadCrumbs_paddingleftmedium__mNzKd HelpBreadCrumbs_light__UL2Or"><a class="HelpBreadCrumbs_link__jG_t_" href="/help/"><strong>Help</strong></a><span>/</span><span class="HelpBreadCrumbs_link__jG_t_">Helping us understand your needs</span></nav></div></div><div class="category_subcategories__3Qbqq"><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="talking-to-us">Talking to us</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/unexpected-life-events/"><span>Talking to us about unexpected life events</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/mental-health/"><span>Talking to us about your mental health</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/accessibility-needs/"><span>Talking to us about your accessibility needs</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/domestic-financial-abuse/"><span>Talking to us about domestic and financial abuse</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/addiction/"><span>Talking to us about an addiction</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/accessibility-support/"><span>How we support your accessibility needs </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/adhd-support/"><span>How we support people with ADHD</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/illness-support/"><span>How we can support you when you're ill </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/mental-health-support/"><span>How we can support you with your mental health</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/HOW-WE-CAN-SUPPORT-YOU-IN-SETTING-UP-THIRD--PARTY-ACCESS-TO-YOUR-BANK-ACCOUNT/"><span>How we can support you in setting up Third-Party access to your Bank Account</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="what-support-can-i-get-for-gambling">What support can I get for gambling?</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/gambling-support/"><span>What support can I get for gambling?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="how-we-can-help-you-if-someone-with-a-monzo-account-dies-">How we can help you if someone with a Monzo account dies </h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/SUPPORT-WHEN-A-MONZO-ACCOUNT-HOLDER-PASSES-AWAY/"><span>How we can help you if someone with a Monzo Account dies </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/your-needs/BALANCE-TRANSFER-WHEN-A-MONZO-ACCOUNT-HOLDER-PASSES-AWAY/"><span>Balance transfer when a Monzo Account Holder dies</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section></div></div></div></div></main><div class="Footer_footerContainer__vcVmy Footer_forceDarkMode__38lE_"><footer class="Footer_Footer__mENWJ Footer_forceDarkMode__38lE_" role="menu"><div class="Footer_logo__By_cG"><a role="menuitem" href="/"><img class="Footer_logoImage__HW_kA" src="/images/brand/monzo-logo-on-dark.svg" alt="Monzo Bank"/></a></div><div class="Footer_links___OZQm"><ul><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/about/"><span class="Button_text__d9Ltb">About us</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/us/"><span class="Button_text__d9Ltb">Monzo US</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/blog/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Blog</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/press/"><span class="Button_text__d9Ltb">Press</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D 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Account Services</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/service-information/"><span class="Button_text__d9Ltb">App and Open Banking Performance</span></a></li></ul></div><div class="Footer_appStore__Qt14F"><a aria-label="Download on the App Store" href="https://we83.adj.st/?adj_t=1hkze67b&adj_engagement_type=fallback_click&adj_redirect=https%3A%2F%2Fmonzo.com%2Fdownload" class="AppStoreButton_appStoreButton__dXRYU undefined undefined null "><img width="150" loading="lazy" src="https://images.ctfassets.net/ro61k101ee59/47R5HVs5mn8kaXIb4IgfMJ/678738cebf35e278307695136c1be015/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917.svg" alt=""/></a><a aria-label="Get it on Google Play" href="https://app.adjust.com/1h1d1pik?engagement_type=fallback_click&fallback=https%3A%2F%2Fmonzo.com%2Fdownload&redirect_macos=https%3A%2F%2Fmonzo.com%2Fdownload" 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class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/instagram.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.facebook.com/monzobank" rel="noopener noreferrer external" aria-label="Facebook"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/facebook.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.linkedin.com/company/monzo-bank" rel="noopener noreferrer external" aria-label="Linkedin"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/linkedin.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.youtube.com/monzobank" rel="noopener noreferrer external" aria-label="Youtube"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/youtube.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a></div></footer><div class="Footer_copyrightNoticeContainer__EkNwP Footer_forceDarkMode__38lE_"><div class="Footer_copyrightNotice__zOafW"><div class="Text_text__yIi78 Text_forceDarkMode__2DDJQ Text_marginBottom__lTNIK"><p><strong>Existing customers can get help via the app</strong></p></div><div class="Text_text__yIi78 Text_forceDarkMode__2DDJQ Text_marginBottom__lTNIK"><p><small>Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.</small></p></div></div></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"title":"Helping us understand your needs","subtitle":"Accessibility, health issues, life events...","categories":[{"webSlug":"opening-an-account","icon":"🚪","displayName":"Opening a Monzo account","id":"Opening a Monzo account"},{"webSlug":"app-help","icon":"📱","displayName":"App help and mobile payments","id":"need-help-card-app"},{"webSlug":"1p-savings-challenge","icon":"💬","displayName":"1p Savings Challenge","id":"1p Savings Challenge"},{"webSlug":"Account Security","icon":"🔒","displayName":"Account Security","id":"Account Security"},{"webSlug":"budgeting-overdrafts-savings","icon":"📊","displayName":"Pots, budgeting and saving","id":"overdrafts-and-savings"},{"webSlug":"year-in-monzo-2024","icon":"🎉","displayName":"Year in Monzo 2024","id":"Year in Monzo 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events","answer":"There are times where it can be helpful to tell us about your situation if it affects how you manage your finances, your ability to communicate with us, or if someone's helping you with your banking.\n\nIf you’re experiencing an unexpected life event, like losing your home or job, please tell us more about how we can help:\n\n- Tap the __Help__ icon in the menu bar of the Monzo app\n- Search ‘__Talking to us about unexpected life events__’\n- Tap __Tell us more__ at the bottom of the article \u003c/br\u003e\n\nWe'll use this information to change the way we support you. 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This might include:\n\n- Changing how we contact you\n- Agreeing a codeword so you can tell us if something's wrong\n- Letting you know about charities and organisations who can help you \u003c/br\u003e\n\nYour information will go to a Monzo specialist who’ll review your account and see if there’s anything we can do to help. We’ll never share your information outside of Monzo, and we’ll always ask your permission before we make any changes to how we manage your account. \n\nFind out more about [how we look after your personal information](https://monzo.com/legal/privacy-notice/).","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"domestic-financial-abuse","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"addiction","countryCodes":["GBR"],"availableInLocale":true,"question":"Talking to us about an addiction","answer":"There are times where it can be helpful to tell us about your situation if it affects how you manage your finances, your ability to communicate with us, or if someone's helping you with your banking.\n\nIf you have a gambling addiction, or drug or alcohol dependence, please tell us more about how we can help:\n\n- Tap the __Help__ icon in the menu bar of the Monzo app\n- Search ‘__Talking to us about an addiction__’\n- Tap __Tell us more__ at the bottom of the article \u003c/br\u003e\n\nWe'll use this information to change the way we support you. This might include:\n\n- Turning on our Gambling Block feature\n- Talking through spending limits \n- Turning on a spending block\n- Letting you know about charities and organisations who can help you \u003c/br\u003e\n\nYour information will go to a Monzo specialist who’ll review your account and see if there’s anything we can do to help. We’ll never share your information outside of Monzo, and we’ll always ask your permission before we make any changes to how we manage your account. \n\nFind out more about [how we look after your personal information](https://monzo.com/legal/privacy-notice/).","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"addiction","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"accessibility-support","countryCodes":["GBR"],"availableInLocale":true,"question":"How we support your accessibility needs ","answer":"__Monzo features that can help people with accessibility needs__\n\n__Accessible writing__\nWe’re transparent about what we’re doing, and don’t hide behind jargon. Our [tone of voice](https://monzo.com/tone-of-voice/#were-open-inclusive-and-welcoming-to-everyone \"Monzo tone of voice\") is inclusive and we always explain the technical stuff. \n\n__Bank wherever you are__\nWe’ll never ask you to go to a branch. You can sign up, transfer money or recover a lost PIN with your phone.\n\n__How we’re supporting you__\n\n__Tell Us More__\nWe have a specialist team that can talk to you about your support needs, make adjustments to your account and record your communication preferences. With your consent, we add a note to your account so you don’t need to repeat yourself in future. Tap \"Tell Us More\" at the bottom of this page.\n\n__Other places you can get help from__\n\n[Mencap](https://www.mencap.org.uk/ \"Mencap Learning Disabilities homepage\") has support for people with learning disabilities, and their families and carers. They offer several services including support with housing, social care and travel. They also have a page on Cost of living crisis.\n\n[Age UK](https://www.ageuk.org.uk/ \"Age UK homepage\") supports older people with a range of services including IT training, a befriending service and handyperson services. They have over 125 local Age UK centres which include transport, exercise classes and social activities. \n","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"G5VvEGZ2iykESacK0yQG0","type":"Entry","createdAt":"2018-07-04T13:52:55.614Z","updatedAt":"2025-01-23T10:43:14.857Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":63,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Self disclosure flow (iOS + Android)","uri":"monzo://dynamic_form?form_id=dynamic-form-builder:share-with-us\u0026metadata%5Bversion%5D=latest","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"buttonText":"Tell us more"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"accessibility-support","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"id":"adhd-support","countryCodes":["GBR"],"availableInLocale":true,"question":"How we support people with ADHD","answer":"If you have ADHD, you can feel restless, you may have trouble concentrating and can act on impulse - which can all make managing your money difficult.\n\nWe worked with YouGov to [commission a survey](https://www.theguardian.com/money/2022/jun/25/shopping-adhd-spending-habits \"The Guardian, ‘Shopping is a nightmare’: how ADHD affects people’s spending habits\") of people living with ADHD across the UK. The majority (60%) of people told us it directly impacts their financial lives because of issues with money management, costing them on average an estimated £1,600 per year.\n\n__Monzo features that can help people with ADHD__\n\n__Notifications__\n[Enable notifications to get balance updates](monzo://help_topic//basics-settings-notifications), including how much you have left to spend this month. You will also get notifications about upcoming payments so you budget ahead of time.\n\n__Budgeting and Pots__\nUse [Pots](monzo://help_topic//changing/pots-what-are-they) to set money aside automatically using [Salary Sorter](monzo://help_topic//understanding-salary-sorter). This gives you better oversight of where your money is and what it’s for.\n\n__Turn off borrowing offers__\nYou can [turn off borrowing offers](monzo://help_topic//dont_lend_to_me) so you don’t get notifications about borrowing you might be eligible for. \n\n__How we’re supporting you__\n\n__Turn off borrowing entirely__\nIf you struggle with impulsive spending, you can opt out of borrowing entirely. Talk to one of our specialists using Tell Us More.\n\n__Reduced limits__\nWe can set you custom daily limits for ATM withdrawals, bank transfers and card transactions.\n\n__Add a note__\nWe can add a note to your account with the ways your ADHD impacts how you manage money. You won't need to repeat yourself whenever you talk to us.\n\n__Other places that can support you__\n\n[ADHD UK](https://adhduk.co.uk/ \"ADHD UK homepage\") is a charity about ADHD run by people with ADHD. They have guidance on getting a diagnosis, reasonable adjustments at work, and online support groups.\n\n[ADHD Foundation](https://www.adhdfoundation.org.uk/ \"ADHD Foundation homepage\") is a neurodiversity charity that describes itself as a health and education service. They have videos and podcasts on managing ADHD, as well as access a private online therapy service.\n","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"G5VvEGZ2iykESacK0yQG0","type":"Entry","createdAt":"2018-07-04T13:52:55.614Z","updatedAt":"2025-01-23T10:43:14.857Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":63,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Self disclosure flow (iOS + Android)","uri":"monzo://dynamic_form?form_id=dynamic-form-builder:share-with-us\u0026metadata%5Bversion%5D=latest","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"buttonText":"Tell us more"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"adhd-support","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"illness-support","countryCodes":["GBR"],"availableInLocale":true,"question":"How we can support you when you're ill ","answer":"If your illness affects your ability to bank with us, let us know so we can support you properly.\n\n__Monzo features that can help when you’re ill__\n\n__Bank wherever you are__\nWe’ll never ask you to go to a branch. You can sign up, transfer money or recover a lost PIN with your phone.\n\n__Set a budget__\nThe [Summary](monzo://help_topic/what-is-summary) section shows your spending and can help you to budget. [‘Left to Spend’](monzo://help_topic//what-is-left-to-spend) makes it clear how much you have to spend for the month.\n\n__Ways we can help you__\n\n__Communication preferences__\nUse Tell Us More to let us know how you like to talk to us using our in-app chat, phone calls or email. Tap \"Tell Us More\" at the bottom of this page.\n\n__Add a note__\nWe can add a note to your account that lets our team know about your circumstances so you don’t have to repeat yourself.\n\n__Help with borrowing__\n If your health is affecting your finances and your ability to pay back money you’ve borrowed, we can help you. You can find more information in our [Money Worries Hub](https://monzo.com/money-worries/).\n\n__More ways to get help__ \n\n[MacMillan Cancer Support ](https://www.macmillan.org.uk/ \"MacMillan homepage\")helps people impacted by cancer. They can provide emotional support, support through treatment and offer small, one-off grants to help with the extra costs that living with cancer can bring.\n\n[Marie Curie](https://www.mariecurie.org.uk/ \"Marie Curie, terminal illness support homepage\") helps those near the end of their life. They provide frontline nursing and hospice care, a free support line and a wealth of information and support on all aspects of dying, death and bereavement.\n","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"G5VvEGZ2iykESacK0yQG0","type":"Entry","createdAt":"2018-07-04T13:52:55.614Z","updatedAt":"2025-01-23T10:43:14.857Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":63,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Self disclosure flow (iOS + Android)","uri":"monzo://dynamic_form?form_id=dynamic-form-builder:share-with-us\u0026metadata%5Bversion%5D=latest","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"buttonText":"Tell us more"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"illness-support","excludeFromOutsourcing":false,"isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"mental-health-support","countryCodes":["GBR"],"availableInLocale":true,"question":"How we can support you with your mental health","answer":"__Monzo features that can support your mental health__\n\n__Safety nets__\nUse a pot to create a safety net. A [safety net](https://monzo.com/blog/2023/03/29/were-helping-you-build-a-safety-net) is a sum of money set aside to cover essential bills and costs. We’ll help you plan how much you’ll need to save to cover 1 month's essential expenses. \n\n__Upcoming payments__\nWe show you tomorrow’s upcoming payments at the top of your transaction feed. So you always know what’s coming in and out and can avoid any unwelcome surprises.\n\n__Turn off borrowing offers__\nYou can [turn off borrowing offers](https://monzo.com/help/overdrafts-loans/turn-off-lending-offers/) so you don’t get notifications about borrowing you might be eligible for. \n\n__Set a budget__\n[Summary](monzo://help_topic//what-is-summary) shows you your spending and can help you better understand your budget. [Left to Spend](monzo://help_topic/summary-left-to-spend) makes it clear how much you have to spend for the month.\n\n__How we’re supporting your mental health__\n\n__Communication preferences__\nUse Tell Us More to let us know how you prefer to talk to us, like using our app, phone calls or email. Tap \"Tell Us More\" at the bottom of this page.\n\n__Add a note__\nWe can add a note to your account with your communication preferences and support needs. You won’t have to repeat yourself when you talk to us.\n\n__Help repaying__\nIf your mental health has impacted your ability to pay back money you’ve borrowed, we can help you. You can find more information in our [Money Worries Hub](https://monzo.com/money-worries/ \"Monzo Money Worries page\").\n\n__Other places that can support you__\n\n[Mind](https://www.mind.org.uk/ \"Mind homepage\") is a charity with around 100 locations in England \u0026 Wales with services including counselling, crisis care and peer support. Their online resources are available nationwide and include online peer support. \n\n[Rethink Mental Illness](https://www.rethink.org/ \"Rethink Mental Illness homepage \") is a charity working to improve the lives of people severely affected by mental illness. They have information on how to manage symptoms, help and treatment. Plus support for carers and friends/family.\n\n[Sane](https://www.sane.org.uk/ \"Sane homepage\") is a charity that provides a range of services to people impacted by mental illness. They offer emotional support by phone, email or text.\n","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"G5VvEGZ2iykESacK0yQG0","type":"Entry","createdAt":"2018-07-04T13:52:55.614Z","updatedAt":"2025-01-23T10:43:14.857Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":63,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Self disclosure flow (iOS + Android)","uri":"monzo://dynamic_form?form_id=dynamic-form-builder:share-with-us\u0026metadata%5Bversion%5D=latest","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"buttonText":"Tell us more"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"mental-health-support","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"id":"HOW-WE-CAN-SUPPORT-YOU-IN-SETTING-UP-THIRD--PARTY-ACCESS-TO-YOUR-BANK-ACCOUNT","countryCodes":["GBR"],"availableInLocale":true,"question":"How we can support you in setting up Third-Party access to your Bank Account","answer":"Sometimes, now or in the future, you or someone else might need a little help managing your finances.\n\nThere might come a time when you need support with your account, whether it’s because of a serious health issue, a change in decision-making abilities, or just planning ahead for when a helping hand might be needed.\n\nGiving someone access to your bank account is a big step, but it can be crucial for looking after your own or a loved one’s financial wellbeing.\n\n## __Not sure which type of authority is right for you__\n\nA third-party mandate is a document that allows a trusted person or group (called a third party) to have access to your bank account. There are a range of third-party options to consider, such as a Lasting Power of Attorney, Deputy Court Order, or Informal Third Party Access. The __[Citizens Advice](https://www.citizensadvice.org.uk/family/looking-after-people/managing-affairs-for-someone-else/)__ website is a fantastic resource to help guide your decision. \n\nTake a moment to choose the option that suits you best, both now and for the future. Don’t worry if things change—you can always switch it up later. Remember, each part of the UK has its own legal documents, so make sure you pick one that matches your area’s rules.\n\n## __Contacting us__\n\nIf you've already arranged the legal documents for a third-party mandate or if you're looking for more information, our dedicated Life Events team is here to assist. Email **lifeevents@monzo.com** and a team member will respond to you promptly.\n\n## __Further support__\n\nThe office of the Public Guardian (OPG) helps people in England, Wales and Scotland manage decisions about their health and finances and make crucial decisions on behalf of those who cannot make them independently.\n\n🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 __[Office of the Public Guardian (OPG) England and Wales](https://www.gov.uk/government/organisations/office-of-the-public-guardian)__\n\n🏴󠁧󠁢󠁳󠁣󠁴󠁿 __[Office of the Public Guardian (OPG) Scotland](https://www.publicguardian-scotland.gov.uk/home)__\n\nIf you’re in Northern Ireland, contact Northern Ireland Direct Government services for local resources and support. \n\n🏴 __[Northern Ireland Direct Government Services](https://www.nidirect.gov.uk/articles/managing-your-affairs-and-enduring-power-attorney)__\n\nPlus, our Signposting Hub has a range of charities and organisations that can give advice.\n\n❤️ __[Signposting](https://monzo.com/supporting-customers-signposting)__","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"G5VvEGZ2iykESacK0yQG0","type":"Entry","createdAt":"2018-07-04T13:52:55.614Z","updatedAt":"2025-01-23T10:43:14.857Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":63,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Self disclosure flow (iOS + Android)","uri":"monzo://dynamic_form?form_id=dynamic-form-builder:share-with-us\u0026metadata%5Bversion%5D=latest","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"buttonText":"Tell us more"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"HOW-WE-CAN-SUPPORT-YOU-IN-SETTING-UP-THIRD--PARTY-ACCESS-TO-YOUR-BANK-ACCOUNT","excludeFromOutsourcing":false,"isUrgent":false,"quickLinkEnabled":true}}],"webSlug":"talking-to-us"}},{"fields":{"displayName":"What support can I get for gambling?","id":"gambling-support","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"gambling-support","countryCodes":["GBR"],"availableInLocale":true,"question":"What support can I get for gambling?","answer":"__Gambling support__\n\nThere are lots of ways we can support you if you need help with your gambling – from tools in the app to letting you know about free external services too. \n\n__🧰 Get help in the app__\n\n[Apply a gambling block](monzo://backend_screen?id=user-transaction-controls:gambling-block) - Around 500,000 of our customers use our gambling block to manage their spending. Find out more about our Gambling Block.\n\n__Set limit adjustments__ - We can adjust your card payments, ATM withdrawals and bank transfer limits to help you manage your spending. If you think you’d find this kind of support helpful let us know by tapping the Share With Us link below.\n\n__Use Pots__ - A way to set aside cash for spending, saving, or paying bills. You can name your Pots, set goal amounts, hide them and even lock them until a certain date. Find out more about [Pots](https://monzo.com/pots/).\n\nMaking money work for everyone is our mission and financial wellbeing is the cornerstone of that. See our blog on budgeting tips and how the tools in the app can help.\n\n__💌 Share With Us__\n\nYou can use our Share With Us tool to give you a space to let our specialist team know about your support needs. \n\nUnlike our chat, Share With Us leaves no trace in your app so you can share sensitive information with us without worrying. Once we’ve received your message, our team of specialists will discreetly reach out to you via chat in your app to see if it’s a good time to talk (if you’d prefer us to call, just add that into your request and we'll get in touch to arrange that).\n\n__Some examples of what customers have reached out to us about:__\n\n- Their situation\n- Domestic and financial abuse\n- An addiction\n- Their accessibility needs\n- Their mental health\n- Unexpected life events\n\n__⏹️ [Link to Share With Us](monzo://dynamic_form?form_id=dynamic-form-builder:share-with-us\u0026metadata%5Bversion%5D=latest).__\n\n__🤝 Free external support__\n\n[TalkBanStop](https://www.gamcare.org.uk/talk/) - A great place to go for expert support on your gambling. You can speak to a trained specialist from the National Gambling Helpline via online chat, Whatsapp, or phone call. They’ll talk to you about your needs and advise on next steps. The service offers free access to blocking software that'll prevent you from spending money on online gambling online across all of your accounts.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3LNbDfL1gGZ8eeq0Gylgb3","type":"Entry","createdAt":"2023-04-12T12:04:49.895Z","updatedAt":"2025-02-26T07:53:28.609Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Has a personal account","ruleId":"accounts.has-current"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"hORhg2hjk5VWMyb3GwQiy","type":"Entry","createdAt":"2019-07-05T16:50:01.090Z","updatedAt":"2025-02-26T07:53:28.669Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":19,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Has Business Account","ruleId":"accounts.has-business"}}],"webSlug":"gambling-support","excludeFromOutsourcing":false,"isUrgent":false,"quickLinkEnabled":false}}],"webSlug":"gambling-support"}},{"fields":{"displayName":"How we can help you if someone with a Monzo account dies ","id":"How we can help you if someone with a Monzo account dies ","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"SUPPORT-WHEN-A-MONZO-ACCOUNT-HOLDER-PASSES-AWAY","countryCodes":["GBR"],"availableInLocale":true,"question":"How we can help you if someone with a Monzo Account dies ","answer":"We understand that managing finances after the death of a loved one can be difficult. This help article is here to get you started. \n\nBegin by exploring this __[Bereavement guide](https://monzo.com/documents/bereavement-guide.pdf)__, filled with resources that we hope you'll find helpful. Our aim is to make this process as simple and straightforward as possible.\n\n---\n\n### 🗣️ Start by Letting Us Know\n\nOur Life Events team is here to help you close someone else’s Monzo account.\n\n**How to Reach Us:**\n\n- **Email:** [bereavements@monzo.com](https://mailto:bereavements@monzo.com/)\n- **Call:** 0800 802 1281 (UK) or +44 203 872 0620 (International)\n\n**What we’ll need**\n\nWhen contacting the Life Events team, share as much of the following as you possibly can:\n\n- Full name on the account\n- Email address on the account\n- Phone number on the account\n- Account number\n- A scanned copy or clear photo of the death certificate\n\n**Anyone can let us know about a bereavement**, but we can only release funds based on instructions from the next of kin or those representing them, like a solicitor, executor of Probate, Administrator, Chartered Accountant, or Probate Specialist.\n\nFor more help with inheritance, visit [**the government website**](https://www.gov.uk/inherits-someone-dies-without-will) and [**Citizen’s Advice**](https://www.citizensadvice.org.uk/family/death-and-wills/what-to-do-after-a-death/).\n\n**Death certificates differ across the UK and internationally.** We accept most formal records, but if the document isn’t in English or lacks a key to that translates the death certificate into English, you’ll need to have it translated. You can find a translator or interpreter abroad by visiting the [**gov.uk website**](https://find-a-professional-service-abroad.service.csd.fcdo.gov.uk/find/translators-interpreters) \n\n**We’ll ask you to fill out an indemnity form.** This is an agreement between you - as the next of kin - and Monzo, detailing each party’s responsibilities in closing the account.\n\n**If there are any outstanding borrowing,** our Life Events team can discuss repayment and settlement options with you.\n\n**If there are funeral costs to pay,** you can use money from the account. We'll send the payment straight to the funeral directors providing you can offer the final invoice from the funeral service — **we can't accept an estimate**.\n\n---\n\n### 🫂 Help with notifying multiple organisations\n\nWe understand how hard it is to repeat this process with different places. Instead of reaching out to each one individually, you can check out these free services.\n\n[**Death Notification Service**](https://www.deathnotificationservice.co.uk/) Notify multiple member organisations of a person's death at once.\n\n[**Settld**](https://www.settld.care/what-to-do-when-an-account-holder-dies/banking/monzo/) have a variety of services, including financial, household, and social media, about a death all at once.\n\n[**Tell Us Once**](https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once) lets you report a death to several government organisations all at once.\n\n---\n\n### 🤍 Further support\n\n[**Cruse**](https://www.cruse.org.uk/about-cruse) is a bereavement charity that provides advice, support and information for people across the UK.\n\n[**The Bereavement Advice**](https://www.bereavementadvice.org/) offers support and guidance on the necessary steps to take after a death.\n\n[**Mind**](https://www.mind.org.uk/information-support/guides-to-support-and-services/bereavement/about-bereavement/) provides information on mental health topics, where to find help and details about medication and alternative treatments. They can also connect you to local services offering further support.\n\nOur [**Signposting Hub**](https://monzo.com/supporting-customers-signposting) has a range of charities and organisations that can give advice.\n\n---\n### 🥀 Closing the Monzo account and transferring the customer’s balance\n\nIf you need advice on transferring the remaining balance from a customer's account, please check out the following **[help article](https://monzo.com/help/your-needs/BALANCE-TRANSFER-WHEN-A-MONZO-ACCOUNT-HOLDER-PASSES-AWAY/)** after speaking with the Life Events team.\n\nIf you have any more questions, email [**bereavements@monzo.com**](https://mailto:bereavements@monzo.com/), and a team member will respond to you promptly.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3LNbDfL1gGZ8eeq0Gylgb3","type":"Entry","createdAt":"2023-04-12T12:04:49.895Z","updatedAt":"2025-02-26T07:53:28.609Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Has a personal account","ruleId":"accounts.has-current"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"hORhg2hjk5VWMyb3GwQiy","type":"Entry","createdAt":"2019-07-05T16:50:01.090Z","updatedAt":"2025-02-26T07:53:28.669Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":19,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Has Business Account","ruleId":"accounts.has-business"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2HbRATuTKw68wMuIMqwowo","type":"Entry","createdAt":"2018-10-26T15:06:14.903Z","updatedAt":"2025-02-26T07:53:28.638Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":12,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Has joint account","ruleId":"accounts.has-joint"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"SUPPORT-WHEN-A-MONZO-ACCOUNT-HOLDER-PASSES-AWAY","excludeFromOutsourcing":false,"isUrgent":false,"quickLinkEnabled":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"id":"BALANCE-TRANSFER-WHEN-A-MONZO-ACCOUNT-HOLDER-DIES","countryCodes":["GBR"],"availableInLocale":true,"question":"Balance transfer when a Monzo Account Holder dies","answer":"This help article guides you on transferring the remaining balance from a customer's account to a nominated account.If you haven't reported that a customer has died, there are a few steps to complete first. Check out this **[article](https://monzo.com/help/your-needs/SUPPORT-WHEN-A-MONZO-ACCOUNT-HOLDER-PASSES-AWAY/)** for all the guidance and support you need.\n\n### 💸 Balance Transfer When a Monzo Account Holder Passes Away\n\n**If the balance is below £5,000,** you'll need to fill out an indemnity form and provide the details of the bank account where you'd like us to transfer the remaining money.\n\n**If the balance is over £5,000,** besides the indemnity form and bank details, we’ll also need a grant of probate or letters of administration to transfer the funds. Not sure about these documents? You can visit [**which.co.uk**](http://which.co.uk/), or reach out to our Life Events team if you need some support. Email bereavements@monzo.com. \n\nAfter we have everything we need from you, we can complete the transfer to your requested account. **This usually takes around 5 business days.**\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3LNbDfL1gGZ8eeq0Gylgb3","type":"Entry","createdAt":"2023-04-12T12:04:49.895Z","updatedAt":"2025-02-26T07:53:28.609Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Has a personal account","ruleId":"accounts.has-current"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2HbRATuTKw68wMuIMqwowo","type":"Entry","createdAt":"2018-10-26T15:06:14.903Z","updatedAt":"2025-02-26T07:53:28.638Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":12,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Has joint account","ruleId":"accounts.has-joint"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"hORhg2hjk5VWMyb3GwQiy","type":"Entry","createdAt":"2019-07-05T16:50:01.090Z","updatedAt":"2025-02-26T07:53:28.669Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":19,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Has Business Account","ruleId":"accounts.has-business"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"BALANCE-TRANSFER-WHEN-A-MONZO-ACCOUNT-HOLDER-PASSES-AWAY","excludeFromOutsourcing":false,"isUrgent":false,"quickLinkEnabled":false}}],"webSlug":"monzo.com/help/How we can help you if someone with a Monzo account dies "}}],"currentPage":"your-needs","countryCodes":["GBR"]},"__N_SSG":true},"page":"/help/[category]","query":{"category":"your-needs"},"buildId":"sqVBZXymCb3qodpWNE7Nr","isFallback":false,"gsp":true,"scriptLoader":[]}</script></body></html>