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Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-plus" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⭐️ Monzo Plus </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-premium" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Premium</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/your-needs" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>❤️ Helping us understand your needs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/web-logging-in-to-the-app" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📲 Logging in </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-flex" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤸🏽‍♀️ Monzo Flex</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/legal-stuff" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⚖️ The legal stuff</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/service-quality-results" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Service quality survey results</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/investments" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📈 Investments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions-transfers" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension Transfers</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/isas" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍯 ISAs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/book-of-money" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📖 The Book of Money</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/new-users-transactions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Transactions</li></span></a></ul></nav></aside></div></div><div class="category_navMenu__L48r_ Section_container__ToDDs Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingnone___L3Po Section_mobileOnly__BtjwW"><div class="Section_contentContainer__AM_ay"><nav><details class="Details_Details__sA5dY"><summary><div class="Text_text__yIi78 Text_secondary__cVHbg"><p>Help articles</p></div><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.down.svg" aria-hidden="true" alt="" loading="lazy"/></summary><ul class="category_listItems__1Ocu2"><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/opening-an-account" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚪 Opening a Monzo account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/app-help" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📱 App help and mobile payments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/1p-savings-challenge" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 1p Savings Challenge</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Account Security" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🔒 Account Security</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/budgeting-overdrafts-savings" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📊 Pots, budgeting and saving</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/year-in-monzo-2024" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Year in Monzo 2024</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/overdrafts-loans" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏦 Overdrafts and loans</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/cashback" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤑 Cashback</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/emergencies" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚨 Emergencies</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-extra" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Monzo Extra</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-perks" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍩 Monzo Perks</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-max" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Max</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-card-pin" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💳 Monzo card and PIN </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/account-and-profile" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👤 Monzo account and profile</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-for-under-16s" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🧒 Monzo for Under 16s</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Mortgages in Monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏡 Mortgage in Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-getting-started" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💰 Payments: getting started</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-troubleshooting" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤔 Payments: troubleshooting</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-paying-monzobusiness" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Payments: Paying a Monzo Business</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-fraud-category" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🕵️ Fraud and staying safe online</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-with-friends" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💑 Monzo with Friends</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/switching-to-monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💯 Switching to Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/travelling" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>✈ Travelling with Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/joint-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👭 Joint accounts</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts-signup" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Opening an account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Make the most of your account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-getpaid" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💸 Monzo Business: Get Paid</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-plus" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⭐️ Monzo Plus </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-premium" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Premium</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/your-needs" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>❤️ Helping us understand your needs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/web-logging-in-to-the-app" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📲 Logging in </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-flex" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤸🏽‍♀️ Monzo Flex</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/legal-stuff" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⚖️ The legal stuff</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/service-quality-results" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Service quality survey results</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/investments" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📈 Investments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions-transfers" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension Transfers</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/isas" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍯 ISAs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/book-of-money" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📖 The Book of Money</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/new-users-transactions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Transactions</li></span></a></ul></details></nav><nav class="HelpBreadCrumbs_HelpBreadCrumbs__zizGx HelpBreadCrumbs_paddingleftmedium__mNzKd HelpBreadCrumbs_light__UL2Or"><a class="HelpBreadCrumbs_link__jG_t_" href="/help/"><strong>Help</strong></a><span>/</span><span class="HelpBreadCrumbs_link__jG_t_">Monzo Max</span></nav></div></div><div class="category_subcategories__3Qbqq"><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="about-monzo-max">About Monzo Max</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/plan-signup/"><span>Signing up for Monzo Extra, Perks or Max</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/monzo-max-what/"><span>Which benefits are included with Max? </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/monzo-plan-ineligible/"><span>Signing up to Monzo Extra, Perks or Max isn't working</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/upgrade-downgrade-plans/"><span>Downgrading between Extra, Perks and Max</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/afford-plus-premium/"><span>I can't afford to pay my Monzo Plus, Premium, Extra, Perks or Max plan </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/max-cancellation-fee/"><span>Max minimum term and cancellation fees</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/share-policy-details/"><span>Max Family: Making a claim as a family member</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="cards-">Cards </h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/max-perks-cards/"><span>More information about Perks and Max cards </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/keep-metal-card/"><span>You can keep your metal/holo card if you upgrade to a new plan</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="max-travel-insurance">Max Travel Insurance</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/max-travel-cover/"><span>Max individual and Max + family travel insurance</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/qover-premium-travel-how-to-claim/"><span>Making a travel insurance claim</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/premium-to-max-insurance/"><span>Switching from Monzo Premium to Max and what it means for your cover</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="max-phone-insurance">Max Phone Insurance</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/max-phone-cover/"><span>Max individual and Max + family phone insurance</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="max-breakdown-cover">Max Breakdown Cover</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/max-breakdown-cover/"><span>The differences between Max individual and family breakdown cover</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/rac-request-breakdown-assistance/"><span>How to request RAC breakdown assistance with Monzo Max</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="greggs">Greggs</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/greggs-how-when/"><span>How do I claim my Greggs treat and when will I get my code?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/what-items-greggs/"><span>Which items can I claim from Greggs?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/greggs-code-expiry/"><span>How long does my Greggs code last?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/what-stores-greggs/"><span>Which Greggs shops can I claim my treat at?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/greggs-run-out/"><span>What happens if the Greggs treat I want isn't available?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/greggs-code-not-working/"><span>My Greggs code isn’t working</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="railcard">Railcard</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/railcard-benefit-what/"><span>Information about Railcard with Monzo Perks or Max</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/railcard-eligible/"><span>Railcard eligibility Monzo Perks and Max</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/railcard-benefit-code/"><span>How to claim a Railcard with Monzo Perks & Max </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/railcard-renewal-reminder/"><span>Will I get a reminder when I need to renew my Railcard?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/renew-railcard-code-not-working/"><span>I can’t redeem my railcard code on the app</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/railcard-cancel/"><span>Cancelling a Railcard</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="virtual-cards">Virtual Cards</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/virtual-cards-what/"><span>What are virtual cards?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/virtual-cards-limits/"><span>How many virtual cards can I have?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/virtual-cards-how/"><span>How to create a virtual card</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/virtual-card-on-pot-how/"><span>Setting up a virtual card on a Pot</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/virtual-card-on-pot-dispute/"><span>I want to dispute / report as fraud a transaction paid from a Pot</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/web-bill-pots/"><span>Paying bills from Pots</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="interest-on-your-balance-">Interest on your balance </h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/paid-interest/"><span>Interest on your savings with Plus, Premium, Perks & Max</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="credit-insights">Credit Insights</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/what-credit-insights/"><span>Credit insights with Monzo Extra, Perks and Max </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/subs-credit-tracker-problem/"><span>I have a problem with seeing my credit score in app </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="connected-banks-">Connected Banks </h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/plus-connected-accounts/"><span>Connected banks with Plus, Premium, Extra, Perks and Max</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="advanced-budgeting-">Advanced Budgeting </h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/advanced-budgeting-auto-exports/"><span>Automatically export transaction data to Google Sheets</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/advanced-budgeting-custom-categories/"><span>Creating and editing custom categories</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-max/advanced-budgeting-roundups/"><span>How advanced roundups help you save </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section></div></div></div></div></main><div class="Footer_footerContainer__vcVmy Footer_forceDarkMode__38lE_"><footer class="Footer_Footer__mENWJ Footer_forceDarkMode__38lE_" role="menu"><div class="Footer_logo__By_cG"><a role="menuitem" href="/"><img class="Footer_logoImage__HW_kA" src="/images/brand/monzo-logo-on-dark.svg" alt="Monzo Bank"/></a></div><div class="Footer_links___OZQm"><ul><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/about/"><span class="Button_text__d9Ltb">About us</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/us/"><span class="Button_text__d9Ltb">Monzo US</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/blog/" 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src="/images/social-logos/dark/youtube.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a></div></footer><div class="Footer_copyrightNoticeContainer__EkNwP Footer_forceDarkMode__38lE_"><div class="Footer_copyrightNotice__zOafW"><div class="Text_text__yIi78 Text_forceDarkMode__2DDJQ Text_marginBottom__lTNIK"><p><strong>Existing customers can get help via the app</strong></p></div><div class="Text_text__yIi78 Text_forceDarkMode__2DDJQ Text_marginBottom__lTNIK"><p><small>Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.</small></p></div></div></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"title":"Monzo Max","subtitle":"All things regarding Monzo Max","categories":[{"webSlug":"opening-an-account","icon":"🚪","displayName":"Opening a Monzo account","id":"Opening a Monzo account"},{"webSlug":"app-help","icon":"📱","displayName":"App help and mobile payments","id":"need-help-card-app"},{"webSlug":"1p-savings-challenge","icon":"💬","displayName":"1p Savings Challenge","id":"1p Savings Challenge"},{"webSlug":"Account Security","icon":"🔒","displayName":"Account Security","id":"Account Security"},{"webSlug":"budgeting-overdrafts-savings","icon":"📊","displayName":"Pots, budgeting and saving","id":"overdrafts-and-savings"},{"webSlug":"year-in-monzo-2024","icon":"🎉","displayName":"Year in Monzo 2024","id":"Year in Monzo 2024"},{"webSlug":"overdrafts-loans","icon":"🏦","displayName":"Overdrafts and 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Must be 18-69 to apply • 3 months minimum • UK resident • Ts\u0026Cs apply\n\nWhen you upgrade your Monzo account to Max, you have the option to add family members to your phone, travel and breakdown cover for an extra £5 a month.\n\nMax includes:\n\n__Weekly Greggs treat__\nClaim a sausage roll, regular sized hot drink, doughnut or muffin every week at Greggs.\n\nAll you have to do is select what you want in the Monzo app and show the QR code we give you at the till.\n\n__Annual Railcard__\nClaim an annual Railcard every year to save 1/3 or more on eligible train journeys.\n\nChoosing the right Railcard for you depends on things like your age, where you live, and how you like to travel.\n\n__Phone insurance__\nProtect your phone and accessories from loss, theft and accidental damage occurring anywhere in the world.\n\n__Travel insurance__\nMulti-trip cover while travelling in the UK and abroad, including winter sports and car hire excess.\n\n__Breakdown cover__\nPersonal cover including at home assistance, onward travel and vehicle recovery.\n\nWhen you upgrade your Monzo account to Max, you have the option to add family members to your phone, travel and breakdown cover for an extra £5 a month.\n\n__You also get everything that's included in our Extra and Perks plan__\nIncluding connected banks and credit cards, credit insights, interest on your balance with instant access savings pots, custom spending categories and more.\n\nWith Max, you can also use custom categories, virtual cards, advanced roundups and auto-spreadsheet on your joint account.\n\nTo explore Monzo Max further [click here](https://monzo.com/-deeplinks/paid).\n\nView the [Max terms \u0026 conditions](https://monzo.com/legal/max/terms-and-conditions/version-1-2/) or [Max + Family terms \u0026 conditions](https://monzo.com/legal/max-family/terms-and-conditions/version-1-2/)","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"monzo-max-what","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"monzo-plan-ineligible","countryCodes":["GBR"],"availableInLocale":true,"question":"Signing up to Monzo Extra, Perks or Max isn't working","answer":"There are a few reasons why you might not be able to sign up for Monzo Extra, Perks or Max\n\n### __Under 18s__ \n\nMonzo plans are only available to people over 18.\n\n### __Over 70__ \n\nTo be eligible for Monzo Max, you must be a UK resident and aged between 18 and 70. \n\n### __Not enough money in your account to cover the monthly payment__ \n\nTo sign up for Extra, Perks or Max, you'll enough money in your account to pay the first month's subscription.\n\n### __Behind on Flex or Loan payments__ \n\nIf you’re behind on Flex or loan repayments you won’t be able to sign up to Monzo Extra, Perks or Max. Once you're back on track, you can then look at signing up.\n\n### __Not a UK resident__ \n\nExtra, Perks and Max are only available to UK residents.\n\n### __You may need to activate your card__\n\nIf you don't have an active card and you're struggling to sign up, once your card arrives, activate it and try signing ip again. \n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"monzo-plan-ineligible","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"upgrade-downgrade-plans","countryCodes":["GBR"],"availableInLocale":true,"question":"Downgrading between Extra, Perks and Max","answer":"__Upgrading to Extra, Perks or Max__\n\nYou can [upgrade](https://monzo.com/-deeplinks/paid) from Extra to Perks or Max, or from Perks to Max at any time without having to pay a cancellation fee.\n\n__Upgrading from Max to Max Family__\n\nIf you already have Max and want to add the family add on, you can do so from your [Max home](https://monzo.com/-deeplinks/paid). Scroll down and tap \"insure your family\". You'll be able to upgrade to Max family from there\n\n__Downgrading to another plan__\n\nRight now, there isn't a way to downgrade from Max to Perks or Extra, or from Perks to Extra. To do this you’ll need to cancel your plan and then sign up to the new one.\n\n__How to cancel your current plan and sign up to a new one__\n\n1. Cancel your plan by following [this link](https://monzo.com/-deeplinks/cancel-paid).\n2. Sign up to a Extra, Perks or Max by going to your Profile in the Monzo app or by following [this link](https://monzo.com/-deeplinks/paid).\n3. Follow the signup steps.\n\nYou'll still be able to get your virtual cards and custom categories back when you sign up to the new plan. \n\nℹ️ Please note, you're not able to cancel Max while in your minimum term. You need to wait until the minimum term ends to downgrade to another plan.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"upgrade-downgrade-plans","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"id":"afford_plus_premium_subscription","countryCodes":["GBR"],"availableInLocale":true,"question":"I can't afford to pay my Monzo Plus, Premium, Extra, Perks or Max plan ","answer":"Please get in touch with us right away if you’re having financial difficulties. The sooner we know what’s going on, the sooner we can try to help so things don’t become too stressful for you. \n\nIf you’re unable to pay, we might have to cancel your Monzo Plus, Premium, Extra, Perks or Max plan. Please reach out to us in the app chat for further support.\n\n__If you want to cancel your plan, then [click here](https://monzo.com/-deeplinks/cancel-paid)__","buttons":[{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1wLlWXv2V2I53AmWad65lY","type":"Entry","createdAt":"2024-04-19T20:56:30.779Z","updatedAt":"2024-04-22T18:58:06.186Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Chat to us - can't afford plan","uri":"monzo://support_chat?from=help.article\u0026article_id=afford_plus_premium_subscription)","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"buttonText":"Chat to us "}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"47hESDmc8gStIMLqc206y6","type":"Entry","createdAt":"2021-03-12T13:49:02.009Z","updatedAt":"2024-04-21T15:38:37.136Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":23,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Subs - 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Customer has an active Monzo Plus (V1) account plan","ruleId":"paid-account-plan:paidplandef-holo-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3XDzHuCbkXpesdn7LJi5C4","type":"Entry","createdAt":"2024-04-19T18:13:30.497Z","updatedAt":"2024-04-22T10:37:44.976Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Extra customers","ruleId":"paid-account-plan:paidplandef-up-initial-public-launch"}}],"webSlug":"afford-plus-premium","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"max-cancellation-fee","countryCodes":["GBR"],"availableInLocale":true,"question":"Max minimum term and cancellation fees","answer":"When you upgrade your Monzo account to Max or Max Family, you agree to keeping it for at least 3 months. This is called the minimum term. \n\nLet us explain how cancelling Max works.\n\n__Cancelling in the cooling off period__\nIf you change your mind in the first 14 days (known as the cooling off period) of getting Max you can cancel and get a refund. \n\nIf you decide to cancel in the cooling off period, we’ll refund you the monthly payment but we will have to charge you a £23 Railcard fee if you’ve ordered a Railcard and a £5 card fee if you’ve ordered a Max card to cover our costs. If you haven’t ordered either of those, you won’t have to pay a fee. \n\n__Cancelling outside of the cooling off period but in the minimum term__\nAfter the first 14 days you can’t cancel Max while you’re in the 3 month minimum term unless you’re in one of these exceptional circumstances. \n- You’re in financial hardship because of a change in your circumstances, like being bankrupt, in an Individual Voluntary Agreement (IVA) or having a debt relief order.\n- You develop a serious physical or mental health condition or lack the mental capacity to manage your finances.\n- You’re no longer a UK resident.\n- If one of these applies to you, you’ll need to contact us through the app and give us evidence to support why you should be able to cancel Max during the minimum term.\n\n__Cancelling outside of the minimum term__\nAfter the 3 month minimum term you can cancel at any time and you’ll keep your Max benefits until your next payment date. \n\n__You may have to pay a fee__\nIf you order a Railcard and then cancel before your next Max anniversary (every 12 months after the date you got Max) you'll need to pay a fee to keep your Railcard based on how long's left until your next Max anniversary. This works out at £1.92 a month. \n\nIf you move from Max to Perks you won’t have to pay the Railcard fee as long as you don’t cancel Perks before the date your Max anniversary would have been on. For example, if you get Max on 1 January 2024 but move to Perks on 1 March, you won’t have to pay a Railcard fee as long as you don’t cancel Perks before 1 January 2025.\n\nIf you cancel Max and we charge you a Railcard cancellation fee we may refund it to you if you take out Perks or Max within 30 days. If this happens and you cancel again you’ll have to pay the cancellation fee as if you were cancelling for the first time. \n\n__Your account stays open but you’ll need to order a new card__\nIf you cancel Max you’ll lose access to its benefits, but we’ll keep your Monzo current account open. We’ll ask you to order a regular Monzo card as a replacement for your Max card.\n\nIf you sign up to a plan and cancel multiple times we may stop you from signing up again.\n\nIf you close your Monzo current account we’ll also cancel Max. If you’re in your minimum term you’ll need to pay the monthly payments before you can close your account.\n\nRead more about cancellation in the [Monzo Max terms \u0026 conditions](https://monzo.com/legal/max/terms-and-conditions/version-1-2/) and [Max with family add-on terms \u0026 conditions](https://monzo.com/legal/max-family/terms-and-conditions/version-1-2/).","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"max-cancellation-fee","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"share-policy-details","countryCodes":["GBR"],"availableInLocale":true,"question":"Max Family: Making a claim as a family member","answer":"## Useful information for family members\n\nFamily members are covered under the main account holder’s Max plan if they are either:\n- Partner living at the same address (you don’t have to be married)\n- Dependant children who are 19 or younger (or 21 or younger if in full-time education)\n\n### __Family travel insurance__\n\nMulti-trip cover for cancellation up to £5,000, medical bills up to £10m, lost valuables up to £750, winter sports, a car hire excess waiver up to £3,000, and more. Provided by Zurich and powered by Qover.\n\n[See what's covered](https://monzo.com/legal/files/max-family/monzo-max-family-zurich-ipid-1.0.pdf)\n\n__If you need to make a claim__\nThe policy holder has to do it on your behalf in their Monzo app by [clicking here and tapping \"Make a claim\"](monzo://backend_screen?id=monzo-paid-offering:feature-page-smart-redirect\u0026instance_params_id=travel-insurance).\nIn case of emergency you can call [+44(0)3308085209](tel://+44(0)3308085209). You’ll need to provide your legal first and last name but it’s also handy to know the Policy ID. This will speed up the verification process.\n\n### __Family phone insurance__\n\nProtect your phone and accessories from loss, theft and accidental damage, including cracked screens.\nFor phones worth up to £2,000 (including VAT) and accessories up to £300, like headphones and chargers. Provided by Assurant.\n\n[See what's covered](https://monzo.com/legal/files/max-family/monzo-max-family-assurant-ipid-1.0.pdf)\n\n__If you need to make a claim__\nThe policy holder has to do it on your behalf via their Assurant account online. \nWe recommend making a note of your phone’s details and keeping proof of purchase:\n\n- IMEI number\n- Manufacturer\n- Model\n- Purchase receipt\n\n### Family breakdown cover in the UK \u0026 Europe\n\nFamily members get what's called 'personal cover' – this means you're covered as individuals, rather than a vehicle being covered. For example, if you go on holiday, rent a car and something happens then you’re still eligible to request help from RAC. Provided by RAC.\n\n[See what's covered](https://monzo.com/legal/files/max-family/monzo-max-family-rac-ipid-1.0.pdf)\n\nIf you need help, call RAC on:\nUK number: [+44(0)3301598549](tel://+44(0)3301598549)\nEU number: [+44(0)33472435255](tel://+44(0)33472435255)\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"share-policy-details","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}}],"webSlug":"about-monzo-max"}},{"fields":{"displayName":"Cards ","id":"cards-max-section","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"max-perks-cards","countryCodes":["GBR"],"availableInLocale":true,"question":"More information about Perks and Max cards ","answer":"We have two new cards available with our new plans.\n\n__Monzo Perks__: A bold coral card. We’ve pushed all the dials up on the mixer to create a bigger, bolder look. The card itself is made of rPVC (or recycled plastic)\n\n__Monzo Max__: A burnt coral card. It's the original Hot Coral but with a darker, smokier look on the front and our original colour on the reverse.The card itself is made of PVC (or plastic) \n\nOn both cards, the details will be on the back for a clean, minimal front.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"max-perks-cards","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"id":"keep-metal-card","countryCodes":["GBR"],"availableInLocale":true,"question":"You can keep your metal/holo card if you upgrade to a new plan","answer":"### You can keep your metal or holo card if you want to\n\nMoving to Extra, Perks or Max doesn't have to mean giving up your metal or holographic card. \n\nWhen you switch to a plan we give you the option to keep your metal or holographic card until it expires.\n\nIf you want more information on the new cards available, keep reading! \n\n### We have two new cards available with Monzo Perks and Max\n\n__Monzo Perks__: A bold coral card. We’ve pushed all the dials up on the mixer to create a bigger, bolder look. The card itself is made of rPVC (or recycled plastic)\n\n__Monzo Max__: A burnt coral card. It's the original Hot Coral but with a darker, smokier look on the front and our original colour on the reverse.The card itself is made of PVC (or plastic) \n\nOn both cards, the details will be on the back for a clean, minimal front.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"6sQOZYbA6h2AY4TGBSqw6G","type":"Entry","createdAt":"2024-04-19T19:23:26.471Z","updatedAt":"2024-04-22T10:52:43.646Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - instant access monzo plus ","ruleId":"paid-account-plan:paidplandef-holo-instant-access-exclusive-rate"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"47hESDmc8gStIMLqc206y6","type":"Entry","createdAt":"2021-03-12T13:49:02.009Z","updatedAt":"2024-04-21T15:38:37.136Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":23,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Subs - Customer has an active Monzo Plus (V1) account plan","ruleId":"paid-account-plan:paidplandef-holo-initial-public-launch"}},{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"4sfGj5ki56YcAfkHBBohth","type":"Entry","createdAt":"2023-12-04T19:36:03.523Z","updatedAt":"2024-04-22T10:53:49.643Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":19,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Prem customer who signed up after IA ","ruleId":"paid-account-plan:paidplandef-metal-instant-access-exclusive-rate"}},{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"7bgnKRc1fjD0ILFiI53ec5","type":"Entry","createdAt":"2023-06-20T12:09:47.144Z","updatedAt":"2024-04-21T15:55:02.536Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Customer has an active Monzo Premium (Qover) account plan","ruleId":"paid-account-plan:paidplandef-metal-travel-insurance-provider-change-qover"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5qdAIr4aRsWDSELnlzjFQm","type":"Entry","createdAt":"2021-03-22T12:50:08.136Z","updatedAt":"2024-04-22T10:53:44.148Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":8,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Customer has an active Monzo Premium (AXA) account plan","ruleId":"paid-account-plan:paidplandef-metal-initial-public-launch"}}],"webSlug":"keep-metal-card","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}}],"webSlug":"cards-max-section"}},{"fields":{"displayName":"Max Travel Insurance","id":"max-travel-insurance","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"max-travel-cover","countryCodes":["GBR"],"availableInLocale":true,"question":"Max individual and Max + family travel insurance","answer":"Multi-trip cover (including cruises) for cancellation up to £5,000, medical bills up to £10m, lost valuables up to £750, winter sports, a car hire excess waiver up to £3,000, and more with Monzo Max.\n\nWhen you upgrade your Monzo account to Max, you have the option to add family members to your phone, travel and breakdown cover for an extra £5 a month.\n\nIf you go for the family option, when it comes to your travel insurance, you and the family members you add to the policy are even covered when you're not travelling together.\n\n__What 'family' means in terms of your travel insurance__\nBy ‘family’, Zurich means your spouse or legal partner (including any couple in a common law relationship living permanently at the same address) and financially dependant, unmarried (or not living with their partner) children aged 19 years old or under at the start of a trip (or aged 21 years old or under at the start of a trip if still in full time education). \n\nFamily members must be named on the policy. Exclusions apply.\n\nMax is £17 a month, or £22 a month if you add your family.\n\nMust be 18-69 to apply • 3 months minimum • UK resident • Ts\u0026Cs apply\n\n__To compare your current plan with Extra, Perks or Max [click here](https://monzo.com/-deeplinks/comparison-table). __","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"max-travel-cover","excludeFromOutsourcing":false,"copLabel":"paid","isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"id":"qover-premium-travel-how-to-claim","countryCodes":["GBR"],"availableInLocale":true,"question":"Making a travel insurance claim","answer":"Worldwide travel insurance is included in our Premium, Max, and Max + Family plans. It's provided by Zurich, powered by Qover. \n\nYou can make a claim for your travel insurance in the app from your [Plan home.](https://monzo.com/-deeplinks/paid)\n\nIf you’re unable to fill in the form, you also can give them a call on [+44(0)3308085209](tel://+44(0)3308085209) or submit a claim via [this form](https://forms.qover.com/240523080711343).\n\nYou can find your policy reference in the app from the [Plan home tab.](https://monzo.com/-deeplinks/paid)\n","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5JP8wkfcOBFgjawj1Q7aZi","type":"Entry","createdAt":"2024-04-23T07:58:47.425Z","updatedAt":"2024-04-23T07:58:47.425Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Making a travel insurance claim ","uri":"monzo://backend_screen?id=monzo-paid-offering:qover-submit-claim","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"6M8Dv2vEmJA6u6uVwMQYIB","type":"Entry","createdAt":"2019-03-06T16:15:24.575Z","updatedAt":"2025-02-26T07:53:28.511Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":24,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"buttonText":"Claim on your travel insurance "}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"qover-premium-travel-how-to-claim","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"premium-to-max-insurance","countryCodes":["GBR"],"availableInLocale":true,"question":"Switching from Monzo Premium to Max and what it means for your cover","answer":"When you move from Monzo Premium to Max you keep your phone insurance and travel insurance, and you add breakdown cover.\n\nLet's look at what happens to your phone insurance and travel insurance when you move to Max.\n\n__Existing claims__\nAny existing claims you already have open will be unaffected and continue to be linked to your Monzo Premium policy numbers.\n\n__Travel insurance claims__\nYou’ll get a new travel insurance policy ID for Max. \n\nIf you choose to pay an extra £5 a month for family phone, travel and breakdown cover, your family members are covered under your policy ID. They don't get their own ones. Remember, your family members are only covered if you add them to the policy.\n\nIf you need your Premium policy ID you can get it [in the app](https://monzo.com/-deeplinks/paid/) – you'll need to scroll down to the section about your cover.\n\n- Monzo Premium claims (if the claim relates to when you had Monzo Premium): [Click here](https://monzo.qover.com/)\n- Monzo Max or Max + Family claims: [Click here and tap \"Make a claim\"](https://monzo.com/-deeplinks/fallback/uk-paid-feature-page-travel-insurance/)\n\nIf you claim via monzo.qover.com you'll need to choose either Premium or Max depending on when the event you're claiming for happened. \n\n__Phone insurance claims__\nYou’ll get a new phone insurance policy number for Max.\n\nIf you already have an account with Assurant, then you can still log in with your existing username and password. You’ll have to register your phone again but you can also do it at the point of making a claim. \n\nIf you choose to pay an extra £5 a month for family phone, travel and breakdown cover, your family members are only covered if you add them to the policy. They don't need to create their own Assurant accounts. For now, you can register family members' phones in advance but you can at the point of making a claim.\n\nWe recommend that you note down their phone details.\n- IMEI number\n- Manufacturer\n- Model","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"premium-to-max-insurance","excludeFromOutsourcing":false}}],"webSlug":"max-travel-insurance"}},{"fields":{"displayName":"Max Phone Insurance","id":"max-phone-insurance","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"max-phone-cover","countryCodes":["GBR"],"availableInLocale":true,"question":"Max individual and Max + family phone insurance","answer":"Protect your phone and accessories from loss, theft and accidental damage, including cracked screens with Monzo Max\n\nFor phones worth up to £2,000 (including VAT) and accessories up to £300, like headphones and chargers.\n\nWhen you upgrade your Monzo account to Max, you have the option to add family members to your phone, travel and breakdown cover for an extra £5 a month.\n\n__What 'family' means in terms of your phone insurance__\nBy ‘family’, Assurant means your partner living at the same permanent address and dependent children under 20 years old (or aged 21 years old or under if in full time education).\n\nFamily members must be named on the policy. Exclusions apply.\n\nMax is £17 a month, or £22 a month if you add your family.\n\nMust be 18-69 to apply • 3 months minimum • UK resident • Ts\u0026Cs apply\n\n__Please Note:__ If you a Monzo Premium subscriber, family are not covered by your plan \n\n__If you'd like further support with your phone insurance please get in touch.__","buttons":[{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5cVoB7X2CnyO2SDs3BV1o3","type":"Entry","createdAt":"2024-04-19T21:11:13.022Z","updatedAt":"2024-05-31T14:56:08.281Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":14,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"More help with phone insurance form ","uri":"monzo://dynamic_form?form_id=dynamic-form-builder:wpth2-additional-support-with-assurant-logging-inregistering\u0026metadata%5Bversion%5D=1","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"6M8Dv2vEmJA6u6uVwMQYIB","type":"Entry","createdAt":"2019-03-06T16:15:24.575Z","updatedAt":"2025-02-26T07:53:28.511Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":24,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"buttonText":"More help with phone insurance "}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"max-phone-cover","excludeFromOutsourcing":false,"copLabel":"paid"}}],"webSlug":"max-phone-insurance"}},{"fields":{"displayName":"Max Breakdown Cover","id":"max-breakdown-cover","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"max-breakdown-cover","countryCodes":["GBR"],"availableInLocale":true,"question":"The differences between Max individual and family breakdown cover","answer":"When you upgrade your Monzo account to Max, you have the option to add family members to your phone, travel and breakdown cover for an extra £5 a month.\n\n__What 'family' means for breakdown cover__\nYou and your family members get what's called 'personal cover' – which means you're all covered as individuals, rather than a certain vehicle being covered. That means that anyone you've added to the policy is covered in any valid vehicle as a driver or passenger.\n\nBy 'family', RAC means partners and dependent children aged 19 years old or younger (or 21 years old or younger if in full time education) living at the same permanent address.\n\nFamily members must be named on the policy. Exclusions apply.\n\nMax is £17 a month, or £22 a month if you add your family.\n\nMust be 18-69 to apply • 3 months minimum • UK resident • Ts\u0026Cs apply\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"max-breakdown-cover","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"rac-request-breakdown-assistance","countryCodes":["GBR"],"availableInLocale":true,"question":"How to request RAC breakdown assistance with Monzo Max","answer":"You (and any family members you added to your policy) can request personal breakdown assistance in 3 ways.\n\n1. Call RAC on [+44(0)3301598549](tel://+44(0)3301598549) if you're in the UK, or [(0033) 472 435 255](tel://0033 472 435 255) if you're anywhere else in Europe.\n2. Visit the [RAC website](https://www.rac.co.uk/reportbreakdown/about-you2).\n3. Go to the myRAC app.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}}],"webSlug":"rac-request-breakdown-assistance","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}}],"webSlug":"max-breakdown-cover"}},{"fields":{"displayName":"Greggs","id":"greggs","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"greggs-how-when","countryCodes":["GBR"],"availableInLocale":true,"question":"How do I claim my Greggs treat and when will I get my code?","answer":"If you've upgraded your Monzo account to our Perks or Max plans, you can claim a treat from Greggs every week. Choose from a sausage roll (regular or vegan), regular sized hot drink, doughnut or muffin every week.\n\nAll you have to do is select what you want in the Monzo app and show the QR code we give you to the person behind the till.\n\nThis is a weekly thing so your treat’s available for you to claim from Monday each week. Unclaimed treats don't roll over into the next week so you'll only every be able to claim one treat a week. \n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"greggs-how-when","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"what-items-greggs","countryCodes":["GBR"],"availableInLocale":true,"question":"Which items can I claim from Greggs?","answer":"With Perks and Max, you can claim a sausage roll (regular or vegan), regular sized hot drink, doughnut or muffin every week at Greggs.\n\nAll you have to do is select what you want in the Monzo app and show the QR code we give you at the till.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"what-items-greggs","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"greggs-code-expiry","countryCodes":["GBR"],"availableInLocale":true,"question":"How long does my Greggs code last?","answer":"This is a weekly thing so your treat’s available for you to claim from Monday each week and it expires at 11.59pm every Sunday.\n\nUnclaimed treats don't roll over into the next week so you'll only every be able to claim one treat a week. \n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"greggs-code-expiry","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"id":"what-stores-greggs","countryCodes":["GBR"],"availableInLocale":true,"question":"Which Greggs shops can I claim my treat at?","answer":"You can claim your weekly Greggs treat at any Greggs shop except for the following motorway service stations.\n\nDoncaster, Ferrybridge, Toddington North \u0026 South, Heston, Hilton Park, Lancaster, Southwaite North, Trowell, Leigh Del East \u0026 West, Knutsford, Heston East, Frankly North \u0026 South, Donnington Park, Trowell South, Wetherby.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"what-stores-greggs","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"greggs-run-out","countryCodes":["GBR"],"availableInLocale":true,"question":"What happens if the Greggs treat I want isn't available?","answer":"You’ll get an equal alternative if the treat you want isn’t available.\n\nIt’s up to the Greggs team in the shop to decide what you can have.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}}],"webSlug":"greggs-run-out","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"greggs-code-not-working","countryCodes":["GBR"],"availableInLocale":true,"question":"My Greggs code isn’t working","answer":"If your QR code isn't scanning, there's a 9-digit code underneath the QR code which you can read out to the person behind the till. This should allow you to claim your treat.\n\nRemember that you can claim your weekly Greggs treat at any Greggs shop except for the following motorway service stations.\n\nDoncaster, Ferrybridge, Toddington North \u0026 South, Heston, Hilton Park, Lancaster, Southwaite North, Trowell, Leigh Del East \u0026 West, Knutsford, Heston East, Frankly North \u0026 South, Donnington Park, Trowell South, Wetherby.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}}],"webSlug":"greggs-code-not-working","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}}],"webSlug":"greggs"}},{"fields":{"displayName":"Railcard","id":"railcard","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"railcard-benefit-what","countryCodes":["GBR"],"availableInLocale":true,"question":"Information about Railcard with Monzo Perks or Max","answer":"Claim an annual Railcard every year to save 1/3 or more on eligible train journeys in __England, Scotland and Wales.__\n\nChoosing the right Railcard for you depends on things like your age, where you live, and how you like to travel.\n\n__Railcards available: Network Railcard, 16-25 Railcard (for aged 18+ only), 26-30 Railcard, Family \u0026 Friends Railcard, Two Together Railcard and Senior Railcard.__\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"railcard-benefit-what","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"id":"railcard-eligible","countryCodes":["GBR"],"availableInLocale":true,"question":"Railcard eligibility Monzo Perks and Max","answer":"Claim an annual Railcard every year to save 1/3 or more on eligible train journeys in __England, Scotland and Wales.__\n\nChoosing the right Railcard for you depends on things like your age, where you live, and how you like to travel.\n\n__We've partnered with Trainline who are able to offer the following Railcards:__\n\n- Network Railcard\n- 16-25 Railcard (for aged 18+ only)\n- 26-30 Railcard\n- Family \u0026 Friends Railcard\n- Two Together Railcard and \n- Senior Railcard\n\nYou can check the [Trainline website](https://www.thetrainline.com/trains/great-britain/railcards) to see which cards you'd be eligible for. Trainline don't currently offer 16-25 Railcards for Mature students.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"railcard-eligible","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"railcard-benefit-code","countryCodes":["GBR"],"availableInLocale":true,"question":"How to claim a Railcard with Monzo Perks \u0026 Max ","answer":"To claim your Railcard, head to your [Perks or Max home](https://monzo.com/-deeplinks/paid) in the Monzo app and select 'Digital Railcard'.\n\nFollow the instructions on the screen and when revealed, copy your discount code to your clipboard. \n\nYou'll need to open the [Trainline website](https://www.thetrainline.com/trains/great-britain/railcards?gad_source=1\u0026gclid=Cj0KCQjwzZmwBhD8ARIsAH4v1gVVdafH0yk75JqR0ywxlrphOeFEA2w_B30ky99OcMCnS4HYygP8V8UaAk26EALw_wcB) rather than going to the Trainline app.\n\nYou'll be asked to enter your discount code before paying under 'Total to Pay'. \n\n__Please don't checkout until you've applied your discount code otherwise you'll be charged.__\n\nOnce you've check out you'll get a confirmation email. ","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}}],"webSlug":"railcard-benefit-code","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"railcard-renewal-reminder","countryCodes":["GBR"],"availableInLocale":true,"question":"Will I get a reminder when I need to renew my Railcard?","answer":"We'll send you a reminder in the Monzo app when your Railcard is about to expire so you know it's time to renew it using your discount code. \n\nIf you already had a Railcard before signing up to Perks or Max, you can set a reminder to let you know when your current Railcard expires.\n\nIf you need to, you can edit or delete the [reminder in the app](https://monzo.com/-deeplinks/paid). ","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}}],"webSlug":"railcard-renewal-reminder","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"renew-railcard-code-not-working","countryCodes":["GBR"],"availableInLocale":true,"question":"I can’t redeem my railcard code on the app","answer":"You can only claim your Railcard by entering the discount code on the [Trainline website](https://www.thetrainline.com/trains/great-britain/railcards?gad_source=1\u0026gclid=Cj0KCQjwzZmwBhD8ARIsAH4v1gVVdafH0yk75JqR0ywxlrphOeFEA2w_B30ky99OcMCnS4HYygP8V8UaAk26EALw_wcB). It won't work if you try and enter the code in the Trainline app.\n\nTrainline will ask you to enter the code under 'Total to Pay' before checkout. \n\n__Please don't checkout until you've applied your discount code otherwise they'll charge you for the Railcard.__\n\nOnce you've checked out you'll get a confirmation email. ","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}}],"webSlug":"renew-railcard-code-not-working","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"railcard-cancel","countryCodes":["GBR"],"availableInLocale":true,"question":"Cancelling a Railcard","answer":"You can cancel your Railcard and get a refund for it if you haven't used the Railcard yet or downloaded it to your phone through the Trainline app. \n\nTo cancel it, get in touch with Trainline directly on [+44(0)3332022222](tell://+44(0)3332022222) or by [filling in their online form](https://support.thetrainline.com/en/support/tickets/new?customer_type=leisure) and we'll refund you the money within 24 hours of you cancelling.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"railcard-cancel","excludeFromOutsourcing":false,"copLabel":"paid"}}],"webSlug":"railcard"}},{"fields":{"displayName":"Virtual Cards","id":"plus-virtual-cards","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"virtual-cards-what","countryCodes":["GBR"],"availableInLocale":true,"question":"What are virtual cards?","answer":"Virtual cards are extra cards that you can create and delete as you like for budgeting and security. If you have a virtual card, you can set it up to pay directly from a Pot. \n\nVirtual cards also let you buy online without the risk of your physical card details falling into the wrong hands. If in the future you think someone has got hold of the card details, you can delete the virtual card and create a new one.\n\nYou can have up to 5 live virtual cards at any time and can create up to 9 every 30 days, with a maximum of 100 per year.\n\nIf you have Monzo Plus, Premium, Extra, Perks or Max, you can create a virtual card by [clicking here](https://monzo.com/-deeplinks/virtual-card-personal-uk-create). \n\nWith Extra, Perks and Max you can also use virtual cards on your joint account.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"virtual-cards-what","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"virtual-cards-limits","countryCodes":["GBR"],"availableInLocale":true,"question":"How many virtual cards can I have?","answer":"__There’s a limit to the number of virtual cards you can have__\n\nYou can have up to 5 active virtual cards at any one time, and create up to 100 new virtual cards every 12 months starting from the date you created your first virtual card on.\n\nWith Extra, Perks and Max, you can also create virtual cards on your joint account. Your virtual cards limit is currently spread over your accounts. This means if you set up 9 new virtual cards on your joint account in one month, you won’t be able to set up any more on your personal or joint account for the rest of the month.\n\n__You can only create 9 new virtual cards a month until you reach your 100 a year limit__\n\nFor example, if you made your first virtual card on 30 March, you'd be able to create a maximum of 100 virtual cards between then and 30 March the following year. And if you created 9 a month each month, you'd only be able to create 1 in the 12th month.\n\nThis is a rolling limit, which means the reset would only apply to the card created on that date and does not reset all 100 cards at once. \n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"virtual-cards-limits","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"virtual-cards-how","countryCodes":["GBR"],"availableInLocale":true,"question":"How to create a virtual card","answer":"[Tap here](https://monzo.com/-deeplinks/virtual-card-personal-uk-create) and follow the instructions.\n\nFrom there you can choose whether you want to use your virtual card to pay from your main balance (like your physical Monzo card) or a Pot.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3XDzHuCbkXpesdn7LJi5C4","type":"Entry","createdAt":"2024-04-19T18:13:30.497Z","updatedAt":"2024-04-22T10:37:44.976Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Extra customers","ruleId":"paid-account-plan:paidplandef-up-initial-public-launch"}},{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"7bgnKRc1fjD0ILFiI53ec5","type":"Entry","createdAt":"2023-06-20T12:09:47.144Z","updatedAt":"2024-04-21T15:55:02.536Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Customer has an active Monzo Premium (Qover) account plan","ruleId":"paid-account-plan:paidplandef-metal-travel-insurance-provider-change-qover"}},{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"4sfGj5ki56YcAfkHBBohth","type":"Entry","createdAt":"2023-12-04T19:36:03.523Z","updatedAt":"2024-04-22T10:53:49.643Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":19,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Prem customer who signed up after IA ","ruleId":"paid-account-plan:paidplandef-metal-instant-access-exclusive-rate"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5qdAIr4aRsWDSELnlzjFQm","type":"Entry","createdAt":"2021-03-22T12:50:08.136Z","updatedAt":"2024-04-22T10:53:44.148Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":8,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Customer has an active Monzo Premium (AXA) account plan","ruleId":"paid-account-plan:paidplandef-metal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"47hESDmc8gStIMLqc206y6","type":"Entry","createdAt":"2021-03-12T13:49:02.009Z","updatedAt":"2024-04-21T15:38:37.136Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":23,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Subs - Customer has an active Monzo Plus (V1) account plan","ruleId":"paid-account-plan:paidplandef-holo-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"6sQOZYbA6h2AY4TGBSqw6G","type":"Entry","createdAt":"2024-04-19T19:23:26.471Z","updatedAt":"2024-04-22T10:52:43.646Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - instant access monzo plus ","ruleId":"paid-account-plan:paidplandef-holo-instant-access-exclusive-rate"}}],"webSlug":"virtual-cards-how","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"id":"virtual-card-on-pot-how","countryCodes":["GBR"],"availableInLocale":true,"question":"Setting up a virtual card on a Pot","answer":"Virtual cards let you pay direct from a Pot. Only want to spend a certain amount on croissants this month? Create a ‘Pastries’ Pot and use a virtual card to pay from it. \n\nHere's how:\n- [Tap here](https://monzo.com/-deeplinks/virtual-card-personal-uk-create) to create a virtual card\n- Then tap on 'Pay from' and select the Pot there","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"6sQOZYbA6h2AY4TGBSqw6G","type":"Entry","createdAt":"2024-04-19T19:23:26.471Z","updatedAt":"2024-04-22T10:52:43.646Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - instant access monzo plus ","ruleId":"paid-account-plan:paidplandef-holo-instant-access-exclusive-rate"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"47hESDmc8gStIMLqc206y6","type":"Entry","createdAt":"2021-03-12T13:49:02.009Z","updatedAt":"2024-04-21T15:38:37.136Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":23,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Subs - 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Prem customer who signed up after IA ","ruleId":"paid-account-plan:paidplandef-metal-instant-access-exclusive-rate"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5qdAIr4aRsWDSELnlzjFQm","type":"Entry","createdAt":"2021-03-22T12:50:08.136Z","updatedAt":"2024-04-22T10:53:44.148Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":8,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Customer has an active Monzo Premium (AXA) account plan","ruleId":"paid-account-plan:paidplandef-metal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3XDzHuCbkXpesdn7LJi5C4","type":"Entry","createdAt":"2024-04-19T18:13:30.497Z","updatedAt":"2024-04-22T10:37:44.976Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Extra customers","ruleId":"paid-account-plan:paidplandef-up-initial-public-launch"}}],"webSlug":"virtual-card-on-pot-how","excludeFromOutsourcing":false,"copLabel":"paid"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"virtual-card-on-pot-dispute","countryCodes":["GBR"],"availableInLocale":true,"question":"I want to dispute / report as fraud a transaction paid from a Pot","answer":"You can report a payment made with a Virtual Card in a Pot as fraudulent or dispute it, even if you’ve deleted the card or archived the Pot.\n\nHere’s how:\n1. go to the Pot\n2. tap the transaction you’d like to dispute\n3. scroll down and tap **Get help**\n\nIf you've archived the Pot, you'll need to unarchive it first.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"virtual-card-on-pot-dispute","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"id":"bill-pots","countryCodes":["GBR"],"availableInLocale":true,"question":"Paying bills from Pots","answer":"You can pay bills (like Direct Debits and standing orders) directly from one of your regular Pots, instead of from your main account.\n\nYou'll need to set up your Direct Debit or standing order first.\n\n1. Scroll down to the Pot section and tap on the one you want to pay bills from\n2. Tap Set up or Edit next to “Scheduled payments”) then pick which payments you'd like to pay from the Pot \n\n3. When your bill's due, it'll be taken from the Pot.\n\nIf you don't have enough money in your Bills Pot, we'll pay the remainder from your main account (and overdraft if you have one), if we can.\n\n__You can also pay online subscriptions from Pots with Monzo Plus, Premium, Extra, Perks and Max__\n\nWith Monzo Plus, Premium, Extra, Perks and Max you can link virtual cards to a Pot and use that to pay for online subscriptions like Netflix or Spotify. To set this up, head over to a Pot you'd like to pay from and tap the \"Manage\" tab in the drawer, then tap \"Create virtual card\". If you’re using our new Home screen, select the Pot, scroll down and select “Add new card” next to “Virtual card”.\n\nWith Monzo Plus, Premium, Extra, Perks and Max, you can also group and label purchases your way. You can learn more about how to create and Custom Categories [here](https://contentful-previews.tools.prod.prod-ffs.io/help/monzo-perks/trends-custom-categories-web/]).","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"web-bill-pots","excludeFromOutsourcing":false,"product":"personal-banking/wealth/savings","isUrgent":false}}],"webSlug":"plus-virtual-cards"}},{"fields":{"displayName":"Interest on your balance ","id":"interest-on-your-balance","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"paid-interest","countryCodes":["GBR"],"availableInLocale":true,"question":"Interest on your savings with Plus, Premium, Perks \u0026 Max","answer":"With Plus, Premium, Perks and Max, you can earn 4.00% AER (variable) interest on up to £500,000 in a Personal Instant Access Savings Pot, Personal Instant Access Cash ISA or Joint Instant Access Savings Pots. We pay the interest on the 1st of the month. Our standard rate is 3.50% AER (variable).\n\nYou can see more details about your interest payments from your [plan home.](https://monzo.com/-deeplinks/paid).\n\n*Your eligible deposits in Monzo are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000 per person. This includes deposits in your Instant Access Pots.\n\nEligibility for Plus, Premium, Perks and Max: 18+ (18-69 for Max) • UK resident • Ts\u0026Cs apply","rules":[{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"4sfGj5ki56YcAfkHBBohth","type":"Entry","createdAt":"2023-12-04T19:36:03.523Z","updatedAt":"2024-04-22T10:53:49.643Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":19,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Prem customer who signed up after IA ","ruleId":"paid-account-plan:paidplandef-metal-instant-access-exclusive-rate"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"6sQOZYbA6h2AY4TGBSqw6G","type":"Entry","createdAt":"2024-04-19T19:23:26.471Z","updatedAt":"2024-04-22T10:52:43.646Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - instant access monzo plus ","ruleId":"paid-account-plan:paidplandef-holo-instant-access-exclusive-rate"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"47hESDmc8gStIMLqc206y6","type":"Entry","createdAt":"2021-03-12T13:49:02.009Z","updatedAt":"2024-04-21T15:38:37.136Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":23,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Subs - Customer has an active Monzo Plus (V1) account plan","ruleId":"paid-account-plan:paidplandef-holo-initial-public-launch"}},{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"7bgnKRc1fjD0ILFiI53ec5","type":"Entry","createdAt":"2023-06-20T12:09:47.144Z","updatedAt":"2024-04-21T15:55:02.536Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Customer has an active Monzo Premium (Qover) account plan","ruleId":"paid-account-plan:paidplandef-metal-travel-insurance-provider-change-qover"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5qdAIr4aRsWDSELnlzjFQm","type":"Entry","createdAt":"2021-03-22T12:50:08.136Z","updatedAt":"2024-04-22T10:53:44.148Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":8,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Customer has an active Monzo Premium (AXA) account plan","ruleId":"paid-account-plan:paidplandef-metal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"paid-interest","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}}],"webSlug":"plus-advanced-budgeting"}},{"fields":{"displayName":"Credit Insights","id":"credit-insights","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"what-credit-insights","countryCodes":["GBR"],"availableInLocale":true,"question":"Credit insights with Monzo Extra, Perks and Max ","answer":"## Credit insights\n\nCredit Insights is a tool to help you monitor and improve your credit health. We offer two versions: a free basic version and a more comprehensive version on our Extra, Perks, and Max plans.\n\nFree credit insights:\nYou will receive one credit score provided by TransUnion with monthly updates and visibility of your credit report including soft and hard searches. The basic version does not provide real-time alerts for soft and hard credit searches and there are no recomended actions included in this version.\n\nCredit Insights: (Extra, Perks, and Max subscribers) \nFor a more detailed analysis, you can upgrade to the advanced version available with our Extra, Perks, or Max plans. Our plans are available from £3 a month • UK residents aged 18+ (18-69 for Max) • Ts\u0026Cs apply\n\n__Features:__\n- Weekly updates of your credit score\n- Access your credit scores from Experian, Equifax, and TransUnion, plus your full TransUnion credit report including hard and soft searches, account openings and closures.\n- Recommended actions to improve your credit score, including estimates of potential points you could gain for your TransUnion score by making specific changes.\n\n### Notifications:\nYou'll be notified when information in your credit tracker changes to help you keep on top of changes. Notifications include:\n- Monthly credit score updates\n**Advanced tool only**\n- New suggested actions or updates on completed actions\n- Credit file real-time updates\n- Soft searches\nFor information on how to opt out of these notifications please go to [notification help article](monzo://help_topic/\u003cCredit-insights-notifications\u003e).\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"what-credit-insights","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"subs-credit-insights-problem","countryCodes":["GBR"],"availableInLocale":true,"question":"I have a problem with seeing my credit score in app ","answer":"If you can't see your credit score in the Monzo app, make sure your personal details (like your name and address) are up to date. If they're not, TransUnion won't be able to find your credit file.\n\nYou can check the information TransUnion has about you on [their site](https://www.transunionstatreport.co.uk/CreditReport/AboutYou). \n\nIf something doesn't look right, you can raise a dispute via the __TransUnion__ website. \n\nSince this information comes to us from TransUnion, we can't make any changes ourselves.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3XDzHuCbkXpesdn7LJi5C4","type":"Entry","createdAt":"2024-04-19T18:13:30.497Z","updatedAt":"2024-04-22T10:37:44.976Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Extra customers","ruleId":"paid-account-plan:paidplandef-up-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}}],"webSlug":"subs-credit-tracker-problem","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}}],"webSlug":"credit-insights"}},{"fields":{"displayName":"Connected Banks ","id":"connected-banks ","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"connected-accounts-what","countryCodes":["GBR"],"availableInLocale":true,"question":"Connected banks with Plus, Premium, Extra, Perks and Max","answer":"With Extra, Perks or Max you can add your other bank accounts and credit cards to Monzo. If you're got our old Plus and Premium plans, you'll already be able to do this, too. \n\nYou can see your balances and transactions across your accounts, and move money around with easy bank transfers.\n\nWe encrypt the information we get from your other bank and if you change your mind, you can remove an account at any time. \n\nWe use Open Banking to connect accounts, which is a service that the Financial Conduct Authority (FCA) regulates. For security reasons we ask you to renew the connection every 90 days.\n\nSome of the banks and credit card providers we support include Lloyds, Barclays, HSBC, Santander, Halifax, Natwest, American Express, Nationwide and Capital One. \n\nTo find out more about Extra, Perks or Max, [tap here](https://monzo.com/-deeplinks/paid)\n\nOur plans are available from £3 a month • 18+ (18-69 for Max) • UK resident • Ts\u0026Cs apply\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"plus-connected-accounts","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}}],"webSlug":"connected-banks "}},{"fields":{"displayName":"Advanced Budgeting ","id":"plus-advanced-budgeting","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"advanced-budgeting-auto-exports","countryCodes":["GBR"],"availableInLocale":true,"question":"Automatically export transaction data to Google Sheets","answer":"We'll add your transactions to a Google Sheet called ‘Monzo transactions’ and keep it updated in real-time.\n\nWith Extra, Perks and Max, you can also export transactions from your joint account.\n\nThen you can create graphs and tables to track your spending in any way you like.\n\nChanged your mind? Turn it off at any time from in the app.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"advanced-budgeting-auto-exports","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"advanced-budgeting-custom-categories","countryCodes":["GBR"],"availableInLocale":true,"question":"Creating and editing custom categories","answer":"Understand your spending with custom transaction and budgeting labels.\nBuy a flat white regularly on your way into work? Make your own Coffee category. Or how about a Gig category, for tickets and any merch you buy at the show.\n\nGive each of your unique categories a name, icon and colour.\n\nYou can create and edit a custom category by opening a recent payment and tapping the category for that payment. \n\nWhen editing a payment's category, we'll give you 3 options.\n\n1. Categorise that specific payment only.\n2. Categorise that specific payment and future payments for that merchant.\n3. Categorise that specific payment as well as all past and future payments for that merchant.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"advanced-budgeting-custom-categories","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"advanced-budgeting-roundups","countryCodes":["GBR"],"availableInLocale":true,"question":"How advanced roundups help you save ","answer":"Advanced roundups is a savings tool that you can get if you have Monzo Extra, Perks or Max.\n\nWith Extra, Perks and Max, you can also use advanced roundups on your joint account.\n\nOur plans are available from £3 a month • 18+ (18-69 for Max) • UK resident • Ts\u0026Cs apply\n\nPut 2, 5 or 10 times as much spare change aside every time you spend to reach your savings goals faster.\n\nWhatever you buy, we round up the payment to the nearest pound and put the spare change in a Pot. With advanced roundups, we times the spare change by 2, 5 or 10.\n\nWith the 2 times advanced roundup on, spending £1.90 would put 20p (10p x 2 = 20p) aside in a separate Pot. With 5 times it’d be 50p and with 10 times it’d be £1.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"advanced-budgeting-roundups","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}}],"webSlug":"plus-advanced-budgeting"}}],"currentPage":"monzo-max","countryCodes":["GBR"]},"__N_SSG":true},"page":"/help/[category]","query":{"category":"monzo-max"},"buildId":"RgJP1P3LlCU3efeM34ocy","isFallback":false,"gsp":true,"scriptLoader":[]}</script></body></html>