CINXE.COM

<!DOCTYPE html><html data-wf-domain="www.tsia.com" data-wf-page="65fcaa7967a5853eab980ba9" data-wf-site="658dbc804e944f22d8fdf0b5" data-wf-intellimize-customer-id="117613704" lang="en" data-wf-locale="en"><head><meta charset="utf-8"/><title>IT Support Services Research Area | TSIA</title><meta content="Enhance support delivery and foster positive customer outcomes through optimization of business IT support services. Discover more now." name="description"/><meta content="IT Support Services Research Area | TSIA" property="og:title"/><meta content="Enhance support delivery and foster positive customer outcomes through optimization of business IT support services. Discover more now." property="og:description"/><meta content="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bc03075c66a11fb3728388_tsia-research-area-support-services-og.png" property="og:image"/><meta content="IT Support Services Research Area | TSIA" property="twitter:title"/><meta content="Enhance support delivery and foster positive customer outcomes through optimization of business IT support services. Discover more now." property="twitter:description"/><meta content="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bc03075c66a11fb3728388_tsia-research-area-support-services-og.png" property="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="RVuFb84xo07PgSbvqLbRmzEqgb8OOURtrlQH9A-juM4" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/css/tsia-new.2887a3263.min.css" rel="stylesheet" type="text/css"/><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/><script src="https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js" type="text/javascript"></script><script type="text/javascript">WebFont.load({ google: { families: ["Roboto Condensed:300,regular,700,300italic,italic,700italic","Roboto:100,100italic,300,300italic,regular,italic,500,500italic,700,700italic,900,900italic"] }});</script><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b16db6b5eb7ea1f7a6fabf_tsia_logo_favicon_web.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/658dc13591f6dc0c67b69715_tsia_logo_webclip.png" rel="apple-touch-icon"/><link href="https://www.tsia.com/research-area/support-services" rel="canonical"/><style>.anti-flicker, .anti-flicker * {visibility: hidden !important; opacity: 0 !important;}</style><style>[data-wf-hidden-variation], [data-wf-hidden-variation] * { display: none !important; }</style><script type="text/javascript">localStorage.removeItem('intellimize_opt_out_117613704'); if (localStorage.getItem('intellimize_data_tracking_type') !== 'always') { localStorage.setItem('intellimize_data_tracking_type', 'always'); }</script><script type="text/javascript">(function(e){var s={r:[]};e.wf={r:s.r,ready:t=>{s.r.push(t)}}})(window)</script><script type="text/javascript">(function(e,t,p){var n=document.documentElement,s={p:[],r:[]},u={p:s.p,r:s.r,push:function(e){s.p.push(e)},ready:function(e){s.r.push(e)}};e.intellimize=u,n.className+=" "+p,setTimeout(function(){n.className=n.className.replace(RegExp(" ?"+p),"")},t)})(window, 4000, 'anti-flicker')</script><link href="https://cdn.intellimize.co/snippet/117613704.js" rel="preload" as="script"/><script type="text/javascript">var wfClientScript=document.createElement("script");wfClientScript.src="https://cdn.intellimize.co/snippet/117613704.js",wfClientScript.async=!0,wfClientScript.onerror=function(){document.documentElement.className=document.documentElement.className.replace(RegExp(" ?anti-flicker"),"")},document.head.appendChild(wfClientScript);</script><link href="https://api.intellimize.co" rel="preconnect" crossorigin="true"/><link href="https://log.intellimize.co" rel="preconnect" crossorigin="true"/><link href="https://117613704.intellimizeio.com" rel="preconnect"/> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NFTHKCP');</script>   <script> (function (m, a, z, e) { var s, t; try { t = m.sessionStorage.getItem('maze-us'); } catch (err) {} if (!t) { t = new Date().getTime(); try { m.sessionStorage.setItem('maze-us', t); } catch (err) {} } s = a.createElement('script'); s.src = z + '?apiKey=' + e; s.async = true; a.getElementsByTagName('head')[0].appendChild(s); m.mazeUniversalSnippetApiKey = e; })(window, document, 'https://snippet.maze.co/maze-universal-loader.js', '37c4ce0b-c70d-415f-881e-9db40e8ac9d7'); </script>   <script type="text/javascript"> (function() { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('123-NCK-839'); } } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = '//munchkin.marketo.net/munchkin.js'; s.onreadystatechange = function() { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('head')[0].appendChild(s); })(); </script>   <link rel="stylesheet" href="https://unpkg.com/tippy.js@6/animations/scale.css"/>  <style> * { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; -webkit-appearance:none; } textarea { resize: none; } </style>  <script> document.addEventListener("DOMContentLoaded", function() { const yrSpan = document.querySelector('.current-year'); const currentYr = new Date().getFullYear(); yrSpan.textContent = currentYr; }); </script>  <script defer src="https://cdn.jsdelivr.net/npm/@finsweet/attributes-scrolldisable@1/scrolldisable.js"></script>  <script async src="https://cdn.jsdelivr.net/npm/@finsweet/cookie-consent@1/fs-cc.js" fs-cc-mode="opt-in"></script>  <style> @media screen and (max-width: 1200px) and (min-width: 992px) { .nav_link { padding: 1.5rem 0.5rem; font-size: .8rem; } } @media screen and (max-width: 1280px) and (min-width: 992px) { .padding-global.for-nav { padding-left: 0; padding-right: 0; } } </style>  <script async src="https://cdn.jsdelivr.net/npm/@finsweet/attributes-cmsslider@1/cmsslider.js"></script><script src="https://cdn.jsdelivr.net/npm/@flowbase-co/boosters-countdown@2.0.0/dist/countdown.min.js" type="text/javascript" integrity="sha384-ev96zyS4tsNNLdwZSR0mdsDFKY1li/nNCyjVTLmcq0n43a3TL4EgWCxq881b3zai" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5%2F6544eda5f000985a163a8687%2F672ba910884218a43bc5491e%2Ffinsweetcomponentsconfig-1.0.2.js" type="module" async="" siteId="658dbc804e944f22d8fdf0b5" finsweet="components"></script></head><body><div class="page-wrapper"><div class="global-styles_wrapper"><div class="global-styles w-embed"><style> /* Make text look crisper and more legible in all browsers */ body { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; font-smoothing: antialiased; text-rendering: optimizeLegibility; } /* Focus state style for keyboard navigation for the focusable elements */ *[tabindex]:focus-visible, input[type="file"]:focus-visible { outline: 0.125rem solid #4d65ff; outline-offset: 0.125rem; } /* Hide Number Field Arrows - Chrome, Safari, Edge, Opera */ input::-webkit-outer-spin-button, input::-webkit-inner-spin-button { -webkit-appearance: none; margin: 0; } /* Hide Number Field Arrows - Firefox */ input[type=number] { -moz-appearance: textfield; } /* Get rid of top margin on first element in any rich text element */ .w-richtext > :not(div):first-child, .w-richtext > div:first-child > :first-child { margin-top: 0 !important; } /* Get rid of bottom margin on last element in any rich text element */ .w-richtext>:last-child, .w-richtext ol li:last-child, .w-richtext ul li:last-child { margin-bottom: 0 !important; } /* Prevent all click and hover interaction with an element */ .pointer-events-off { pointer-events: none; } /* Enables all click and hover interaction with an element */ .pointer-events-on { pointer-events: auto; } /* Create a class of .div-square which maintains a 1:1 dimension of a div */ .div-square::after { content: ""; display: block; padding-bottom: 100%; } /* Make sure containers never lose their center alignment */ .container-medium,.container-small, .container-large { margin-right: auto !important; margin-left: auto !important; } /* Make the following elements inherit typography styles from the parent and not have hardcoded values. Important: You will not be able to style for example "All Links" in Designer with this CSS applied. Uncomment this CSS to use it in the project. Leave this message for future hand-off. */ /* a, .w-input, .w-select, .w-tab-link, .w-nav-link, .w-dropdown-btn, .w-dropdown-toggle, .w-dropdown-link { color: inherit; text-decoration: inherit; font-size: inherit; } */ /* Apply "..." after 3 lines of text */ .text-style-3lines { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 3; -webkit-box-orient: vertical; } /* Apply "..." after 2 lines of text */ .text-style-2lines { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 2; -webkit-box-orient: vertical; } /* Apply "..." after 1 lines of text */ .text-style-1line { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 1; -webkit-box-orient: vertical; } /* Adds inline flex display */ .display-inlineflex { display: inline-flex; } /* These classes are never overwritten */ .hide { display: none !important; } @media screen and (max-width: 991px) { .hide, .hide-tablet { display: none !important; } } @media screen and (max-width: 767px) { .hide-mobile-landscape{ display: none !important; } } @media screen and (max-width: 479px) { .hide-mobile{ display: none !important; } } .margin-0 { margin: 0rem !important; } .padding-0 { padding: 0rem !important; } .spacing-clean { padding: 0rem !important; margin: 0rem !important; } .margin-top { margin-right: 0rem !important; margin-bottom: 0rem !important; margin-left: 0rem !important; } .padding-top { padding-right: 0rem !important; padding-bottom: 0rem !important; padding-left: 0rem !important; } .margin-right { margin-top: 0rem !important; margin-bottom: 0rem !important; margin-left: 0rem !important; } .padding-right { padding-top: 0rem !important; padding-bottom: 0rem !important; padding-left: 0rem !important; } .margin-bottom { margin-top: 0rem !important; margin-right: 0rem !important; margin-left: 0rem !important; } .padding-bottom { padding-top: 0rem !important; padding-right: 0rem !important; padding-left: 0rem !important; } .margin-left { margin-top: 0rem !important; margin-right: 0rem !important; margin-bottom: 0rem !important; } .padding-left { padding-top: 0rem !important; padding-right: 0rem !important; padding-bottom: 0rem !important; } .margin-horizontal { margin-top: 0rem !important; margin-bottom: 0rem !important; } .padding-horizontal { padding-top: 0rem !important; padding-bottom: 0rem !important; } .margin-vertical { margin-right: 0rem !important; margin-left: 0rem !important; } .padding-vertical { padding-right: 0rem !important; padding-left: 0rem !important; } select { appearance: none; } /*Tooltip Styles*/ .tippy-box[data-theme~='tsia'] { color: #002A78; background-color: #F3F4FD; } .tippy-box[data-theme~='tsia'][data-placement^='top'] > .tippy-arrow::before { border-top-color: #F3F4FD; } .tippy-box[data-theme~='tsia'][data-placement^='bottom'] > .tippy-arrow::before { border-bottom-color: #F3F4FD; } .tippy-box[data-theme~='tsia'][data-placement^='left'] > .tippy-arrow::before { border-left-color: #F3F4FD; } .tippy-box[data-theme~='tsia'][data-placement^='right'] > .tippy-arrow::before { border-right-color: #F3F4FD; } html { font-size: calc(0.625rem + 0.41666666666666663vw); } @media screen and (max-width:1920px) { html { font-size: calc(0.625rem + 0.41666666666666674vw); } } @media screen and (max-width:1440px) { html { font-size: calc(0.8126951092611863rem + 0.20811654526534862vw); } } @media screen and (max-width:479px) { html { font-size: calc(0.7494769874476988rem + 0.8368200836820083vw); } } </style></div></div><div data-animation="default" data-collapse="medium" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="nav_component w-nav"><div class="info-banner_component"><div class="text-size-regular text-color-white text-weight-medium">Join us at</div><div class="info-banner-embed w-embed"><svg width="188" height="30" viewBox="0 0 188 30" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_14129_2836)"> <path d="M43.0905 10.4924H39.8651V21.3419H37.2219V10.4924H34.0498V8.29785H43.0905V10.4924Z" fill="white"/> <path d="M49.6601 17.9196C49.6601 17.3876 49.5248 16.9864 49.2527 16.7144C48.9806 16.4424 48.4867 16.1612 47.7692 15.8679C46.4606 15.3725 45.5197 14.7919 44.9467 14.1247C44.3737 13.4591 44.0864 12.6718 44.0864 11.7645C44.0864 10.6658 44.4755 9.78279 45.2552 9.11713C46.035 8.45148 47.0245 8.11865 48.2252 8.11865C49.0262 8.11865 49.7391 8.28735 50.3668 8.62473C50.9946 8.96212 51.4764 9.43932 51.8138 10.0533C52.1513 10.6688 52.32 11.3679 52.32 12.149H49.695C49.695 11.5396 49.5658 11.0761 49.3059 10.7554C49.046 10.4363 48.6706 10.2767 48.1811 10.2767C47.7206 10.2767 47.3634 10.412 47.1065 10.684C46.8497 10.956 46.7205 11.3223 46.7205 11.7813C46.7205 12.1399 46.8633 12.4636 47.1506 12.7539C47.4379 13.0442 47.9456 13.3436 48.6736 13.6536C49.9458 14.1141 50.8699 14.6779 51.446 15.3466C52.0221 16.0153 52.3109 16.8664 52.3109 17.8998C52.3109 19.0351 51.9491 19.9211 51.2271 20.5609C50.5036 21.2007 49.5217 21.5199 48.2799 21.5199C47.4379 21.5199 46.6703 21.3466 45.9772 21.0001C45.2841 20.6536 44.7415 20.1582 44.3509 19.5123C43.9602 18.8679 43.7642 18.1065 43.7642 17.2281H46.4074C46.4074 17.9804 46.5533 18.5275 46.8466 18.8679C47.1385 19.2083 47.6172 19.3785 48.2799 19.3785C49.1995 19.3785 49.6601 18.8922 49.6601 17.918V17.9196Z" fill="white"/> <path d="M56.4978 21.3419H53.8638V8.29785H56.4978V21.3419Z" fill="white"/> <path d="M64.7879 18.6717H61.1947L60.4955 21.3419H57.7095L61.786 8.29785H64.1966L68.3005 21.3419H65.4871L64.7879 18.6717V18.6717ZM61.7678 16.4772H64.2042L62.9852 11.8282L61.7662 16.4772H61.7678Z" fill="white"/> <path d="M81.5997 16.4954L82.8354 8.29785H85.4421L83.1211 21.3419H80.4779L78.9549 13.655L77.4502 21.3419H74.7979L72.4678 8.29785H75.0927L76.3209 16.4863L77.853 8.29785H80.066L81.5981 16.4954H81.5997Z" fill="white"/> <path d="M85.8574 16.181C85.8574 14.7114 86.204 13.5594 86.8971 12.7235C87.5902 11.8877 88.5493 11.4697 89.7728 11.4697C90.9964 11.4697 91.9737 11.8877 92.6668 12.7235C93.3599 13.5594 93.7065 14.719 93.7065 16.1992V16.8178C93.7065 18.2934 93.3629 19.4454 92.6759 20.2752C91.9889 21.105 91.0268 21.5199 89.7911 21.5199C88.5553 21.5199 87.5826 21.1035 86.8925 20.2706C86.2025 19.4378 85.8574 18.2798 85.8574 16.7995V16.181ZM88.4018 16.8178C88.4018 18.5503 88.8639 19.415 89.7911 19.415C90.6453 19.415 91.1043 18.6931 91.1712 17.2463L91.1803 16.181C91.1803 15.2965 91.0572 14.6415 90.8125 14.2144C90.5678 13.7874 90.2212 13.5746 89.7728 13.5746C89.3244 13.5746 89.0068 13.7889 88.7651 14.2144C88.5234 14.6415 88.4018 15.2965 88.4018 16.181V16.8178Z" fill="white"/> <path d="M99.7563 14.0943L98.9142 14.0229C98.2211 14.0229 97.753 14.3269 97.5083 14.9363V21.3421H94.9639V11.6491H97.3563L97.4277 12.6977C97.8275 11.8801 98.3807 11.4697 99.086 11.4697C99.3733 11.4697 99.6058 11.5092 99.7852 11.5867L99.7578 14.0959L99.7563 14.0943Z" fill="white"/> <path d="M103.404 21.342H100.859V7.58057H103.404V21.3404V21.342Z" fill="white"/> <path d="M104.714 16.1991C104.714 14.6109 104.983 13.4255 105.521 12.6428C106.059 11.8601 106.84 11.4696 107.868 11.4696C108.614 11.4696 109.236 11.7918 109.731 12.4377V7.58203H112.285V21.3419H109.982L109.865 20.3571C109.345 21.1337 108.676 21.5212 107.859 21.5212C106.843 21.5212 106.068 21.1337 105.533 20.3571C104.998 19.5805 104.725 18.4392 104.714 16.9346V16.2006V16.1991ZM107.258 16.8343C107.258 17.7902 107.36 18.4574 107.562 18.8358C107.766 19.2158 108.109 19.4042 108.593 19.4042C109.076 19.4042 109.474 19.1808 109.731 18.7325V14.307C109.48 13.8298 109.103 13.5896 108.602 13.5896C108.135 13.5896 107.796 13.7781 107.58 14.1535C107.365 14.5304 107.258 15.1991 107.258 16.1595V16.8313V16.8343Z" fill="white"/> <path d="M119.396 21.342H118.371V8.26758H119.396V21.342Z" fill="white"/> <path d="M130.587 21.342H129.563L123.393 10.2083V21.342H122.361V8.26758H123.393L129.572 19.4196V8.26758H130.587V21.342V21.342Z" fill="white"/> <path d="M140.602 9.23718H136.884V21.3405H135.852V9.23718H132.144V8.26758H140.604V9.23718H140.602Z" fill="white"/> <path d="M148.489 15.0837H143.415V20.3907H149.252V21.342H142.391V8.26758H149.206V9.23718H143.414V14.1308H148.487V15.0822L148.489 15.0837Z" fill="white"/> <path d="M155.288 15.8998H152.234V21.3405H151.202V8.26758H154.785C155.976 8.26758 156.899 8.608 157.556 9.28733C158.211 9.96667 158.539 10.9104 158.539 12.1202C158.539 12.9636 158.335 13.7053 157.928 14.342C157.521 14.9803 156.973 15.4211 156.285 15.6658L159.006 21.2235V21.3405H157.91L155.288 15.8998V15.8998ZM152.234 14.9484H154.964C155.736 14.9484 156.353 14.684 156.814 14.1536C157.274 13.6232 157.505 12.9454 157.505 12.1202C157.505 11.2037 157.265 10.4955 156.786 9.9925C156.308 9.48946 155.637 9.2387 154.776 9.2387H152.234V14.9499V14.9484Z" fill="white"/> <path d="M166.964 17.687H162.061L160.946 21.342H159.878L164.044 8.26758H164.996L169.163 21.342H168.095L166.964 17.687V17.687ZM162.357 16.7265H166.668L164.512 9.71439L162.357 16.7265V16.7265Z" fill="white"/> <path d="M178.533 17.2644C178.437 18.731 178.042 19.807 177.347 20.4924C176.653 21.1778 175.692 21.5197 174.464 21.5197C173.236 21.5197 172.204 21.0425 171.474 20.0881C170.743 19.1337 170.375 17.8359 170.369 16.196V13.3587C170.369 11.7128 170.742 10.4225 171.488 9.48935C172.233 8.55622 173.252 8.08813 174.546 8.08813C175.768 8.08813 176.713 8.43768 177.384 9.13829C178.054 9.83889 178.437 10.9134 178.533 12.3617H177.492C177.396 11.1763 177.116 10.3298 176.653 9.82066C176.189 9.31154 175.487 9.05774 174.546 9.05774C173.558 9.05774 172.789 9.42552 172.239 10.1626C171.688 10.8997 171.412 11.9681 171.412 13.3678V16.1687C171.412 17.5577 171.678 18.6383 172.211 19.4103C172.743 20.1824 173.496 20.5684 174.465 20.5684C175.484 20.5684 176.219 20.3146 176.674 19.8055C177.128 19.2963 177.402 18.4498 177.492 17.2644H178.533V17.2644Z" fill="white"/> <path d="M188.001 9.23718H184.283V21.3405H183.251V9.23718H179.542V8.26758H188.002V9.23718H188.001Z" fill="white"/> <path d="M15.0019 30C6.73035 30 0 23.2705 0 15C0 6.72948 6.73035 0 15.0019 0C23.2735 0 30.0039 6.72948 30.0039 15C30.0039 23.2705 23.2735 30 15.0019 30ZM15.0019 1.67173C7.65144 1.67173 1.67195 7.65046 1.67195 15C1.67195 22.3495 7.65144 28.3283 15.0019 28.3283C22.3524 28.3283 28.3319 22.3495 28.3319 15C28.3319 7.65046 22.3524 1.67173 15.0019 1.67173Z" fill="white"/> <path d="M25.3543 2.4742L22.5318 11.6323C22.0393 13.231 19.9478 13.6095 18.9264 12.2842L17.3639 10.2569C16.4413 9.05931 14.5854 9.228 13.8939 10.573L10.8859 16.4286C10.1943 17.7736 8.33996 17.9423 7.41582 16.7447L7.18479 16.4453C5.96123 14.8572 3.42139 15.7234 3.42139 17.7265C3.42139 18.19 3.5749 18.6414 3.85761 19.0076L7.41582 23.6247C8.33844 24.8222 10.1943 24.6535 10.8859 23.3086L13.8939 17.4529C14.5854 16.1079 16.4398 15.9392 17.3639 17.1368L18.9264 19.1642C19.9478 20.4894 22.0393 20.1125 22.5318 18.5122L27.2923 3.06995C27.3227 2.97268 27.3379 2.87238 27.3379 2.77207C27.3379 1.60946 25.6978 1.36174 25.3558 2.4742H25.3543Z" fill="white"/> </g> <defs> <clipPath id="clip0_14129_2836"> <rect width="188" height="30" fill="white"/> </clipPath> </defs> </svg></div><div class="text-size-regular text-color-white text-weight-medium">- Orlando • April 29 - May 1, 2025</div><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:eadfa989-2f61-ea5c-eaf8-85f5134d184a" data-wf-element-id="eadfa989-2f61-ea5c-eaf8-85f5134d184a" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/conference" class="button is-secondary is-small w-inline-block"><div class="button-text label-size-large">Learn more</div></a></div><div class="padding-global for-nav"><div class="nav_container shadow_elevation-3"><div class="nav_content-wrapper"><div class="nav_content-left"><a role="navigation" aria-label="home" data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5d44" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5d44" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/" class="nav_logo-wrapper w-nav-brand"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65956d472a1e6a471b840e59_tsia-logo_main.svg" loading="lazy" alt="TSIA brand logo" class="nav_logo"/></a><nav role="navigation" class="nav_menu w-nav-menu"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5d47" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5d47" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/who-we-are" class="nav_link w-nav-link">About Us</a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5d49" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5d49" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/what-we-do" class="nav_link w-nav-link">What We Do</a><div data-delay="0" data-hover="true" data-w-id="06086e6a-1f81-1478-688b-685427f67ead" class="nav_dropdown w-dropdown"><div class="nav_link for-dropdown w-dropdown-toggle"><div>What We Offer</div><div class="nav_dropdown-icon-wrapper"><div class="icon-embed-xxsmall w-embed"><svg width="13" height="12" viewBox="0 0 12 10" fill="currentColor" xmlns="http://www.w3.org/2000/svg"> <g> <path d="M5.28133 8.7188L1.28133 4.71875C1.00008 4.4375 0.906326 4 1.06258 3.625C1.21883 3.25 1.59383 3 2.00008 3H10.0001C10.4063 3 10.7501 3.25 10.9063 3.625C11.0626 4 10.9689 4.4375 10.6876 4.71875L6.68758 8.7188C6.31258 9.125 5.65633 9.125 5.28133 8.7188Z"/> </g> </svg></div></div></div><nav class="nav_mega-menu w-dropdown-list"><div class="mega-menu_content-wrapper shadow_elevation-3 border-radius-none"><div class="mega-menu_content-left"><h2 class="title-size-medium for-mega-menu">Industries we serve</h2><div class="text-size-small opacity-75">Stand out in your industry with TSIA’s proven data and research.</div></div><div class="mega-menu_content-right border-radius-top"><div class="mega-menu_nav-row top-mega-menu"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67ebc" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67ebc" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/industry/it-infrastructure-and-services" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M8.375 4.5H19.625C20.6406 4.5 21.5 5.35938 21.5 6.375V22.625C21.5 23.6797 20.6406 24.5 19.625 24.5H15.875V21.375C15.875 20.3594 15.0156 19.5 14 19.5C12.9453 19.5 12.125 20.3594 12.125 21.375V24.5H8.375C7.32031 24.5 6.5 23.6797 6.5 22.625V6.375C6.5 5.35938 7.32031 4.5 8.375 4.5ZM9 13.875V15.125C9 15.4766 9.27344 15.75 9.625 15.75H10.875C11.1875 15.75 11.5 15.4766 11.5 15.125V13.875C11.5 13.5625 11.1875 13.25 10.875 13.25H9.625C9.27344 13.25 9 13.5625 9 13.875ZM13.375 13.25C13.0234 13.25 12.75 13.5625 12.75 13.875V15.125C12.75 15.4766 13.0234 15.75 13.375 15.75H14.625C14.9375 15.75 15.25 15.4766 15.25 15.125V13.875C15.25 13.5625 14.9375 13.25 14.625 13.25H13.375ZM16.5 13.875V15.125C16.5 15.4766 16.7734 15.75 17.125 15.75H18.375C18.6875 15.75 19 15.4766 19 15.125V13.875C19 13.5625 18.6875 13.25 18.375 13.25H17.125C16.7734 13.25 16.5 13.5625 16.5 13.875ZM9.625 8.25C9.27344 8.25 9 8.5625 9 8.875V10.125C9 10.4766 9.27344 10.75 9.625 10.75H10.875C11.1875 10.75 11.5 10.4766 11.5 10.125V8.875C11.5 8.5625 11.1875 8.25 10.875 8.25H9.625ZM12.75 8.875V10.125C12.75 10.4766 13.0234 10.75 13.375 10.75H14.625C14.9375 10.75 15.25 10.4766 15.25 10.125V8.875C15.25 8.5625 14.9375 8.25 14.625 8.25H13.375C13.0234 8.25 12.75 8.5625 12.75 8.875ZM17.125 8.25C16.7734 8.25 16.5 8.5625 16.5 8.875V10.125C16.5 10.4766 16.7734 10.75 17.125 10.75H18.375C18.6875 10.75 19 10.4766 19 10.125V8.875C19 8.5625 18.6875 8.25 18.375 8.25H17.125Z" fill="#002A78"/> <path d="M8.375 4.5H19.625C20.6406 4.5 21.5 5.35938 21.5 6.375V22.625C21.5 23.6797 20.6406 24.5 19.625 24.5H15.875V21.375C15.875 20.3594 15.0156 19.5 14 19.5C12.9453 19.5 12.125 20.3594 12.125 21.375V24.5H8.375C7.32031 24.5 6.5 23.6797 6.5 22.625V6.375C6.5 5.35938 7.32031 4.5 8.375 4.5ZM9 13.875V15.125C9 15.4766 9.27344 15.75 9.625 15.75H10.875C11.1875 15.75 11.5 15.4766 11.5 15.125V13.875C11.5 13.5625 11.1875 13.25 10.875 13.25H9.625C9.27344 13.25 9 13.5625 9 13.875ZM13.375 13.25C13.0234 13.25 12.75 13.5625 12.75 13.875V15.125C12.75 15.4766 13.0234 15.75 13.375 15.75H14.625C14.9375 15.75 15.25 15.4766 15.25 15.125V13.875C15.25 13.5625 14.9375 13.25 14.625 13.25H13.375ZM16.5 13.875V15.125C16.5 15.4766 16.7734 15.75 17.125 15.75H18.375C18.6875 15.75 19 15.4766 19 15.125V13.875C19 13.5625 18.6875 13.25 18.375 13.25H17.125C16.7734 13.25 16.5 13.5625 16.5 13.875ZM9.625 8.25C9.27344 8.25 9 8.5625 9 8.875V10.125C9 10.4766 9.27344 10.75 9.625 10.75H10.875C11.1875 10.75 11.5 10.4766 11.5 10.125V8.875C11.5 8.5625 11.1875 8.25 10.875 8.25H9.625ZM12.75 8.875V10.125C12.75 10.4766 13.0234 10.75 13.375 10.75H14.625C14.9375 10.75 15.25 10.4766 15.25 10.125V8.875C15.25 8.5625 14.9375 8.25 14.625 8.25H13.375C13.0234 8.25 12.75 8.5625 12.75 8.875ZM17.125 8.25C16.7734 8.25 16.5 8.5625 16.5 8.875V10.125C16.5 10.4766 16.7734 10.75 17.125 10.75H18.375C18.6875 10.75 19 10.4766 19 10.125V8.875C19 8.5625 18.6875 8.25 18.375 8.25H17.125Z" fill="url(#paint0_linear_13159_5534)"/> <path d="M8.375 4.5H19.625C20.6406 4.5 21.5 5.35938 21.5 6.375V22.625C21.5 23.6797 20.6406 24.5 19.625 24.5H15.875V21.375C15.875 20.3594 15.0156 19.5 14 19.5C12.9453 19.5 12.125 20.3594 12.125 21.375V24.5H8.375C7.32031 24.5 6.5 23.6797 6.5 22.625V6.375C6.5 5.35938 7.32031 4.5 8.375 4.5ZM9 13.875V15.125C9 15.4766 9.27344 15.75 9.625 15.75H10.875C11.1875 15.75 11.5 15.4766 11.5 15.125V13.875C11.5 13.5625 11.1875 13.25 10.875 13.25H9.625C9.27344 13.25 9 13.5625 9 13.875ZM13.375 13.25C13.0234 13.25 12.75 13.5625 12.75 13.875V15.125C12.75 15.4766 13.0234 15.75 13.375 15.75H14.625C14.9375 15.75 15.25 15.4766 15.25 15.125V13.875C15.25 13.5625 14.9375 13.25 14.625 13.25H13.375ZM16.5 13.875V15.125C16.5 15.4766 16.7734 15.75 17.125 15.75H18.375C18.6875 15.75 19 15.4766 19 15.125V13.875C19 13.5625 18.6875 13.25 18.375 13.25H17.125C16.7734 13.25 16.5 13.5625 16.5 13.875ZM9.625 8.25C9.27344 8.25 9 8.5625 9 8.875V10.125C9 10.4766 9.27344 10.75 9.625 10.75H10.875C11.1875 10.75 11.5 10.4766 11.5 10.125V8.875C11.5 8.5625 11.1875 8.25 10.875 8.25H9.625ZM12.75 8.875V10.125C12.75 10.4766 13.0234 10.75 13.375 10.75H14.625C14.9375 10.75 15.25 10.4766 15.25 10.125V8.875C15.25 8.5625 14.9375 8.25 14.625 8.25H13.375C13.0234 8.25 12.75 8.5625 12.75 8.875ZM17.125 8.25C16.7734 8.25 16.5 8.5625 16.5 8.875V10.125C16.5 10.4766 16.7734 10.75 17.125 10.75H18.375C18.6875 10.75 19 10.4766 19 10.125V8.875C19 8.5625 18.6875 8.25 18.375 8.25H17.125Z" fill="url(#paint1_linear_13159_5534)"/> <defs> <linearGradient id="paint0_linear_13159_5534" x1="26.1714" y1="18.75" x2="9.65882" y2="3.53368" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5534" x1="-2.12114" y1="26.592" x2="25.4629" y2="-3.73" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">IT Infrastructure and Services</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67ec1" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67ec1" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/industry/saas-and-software" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7.125 23.25C4 23.25 1.5 20.75 1.5 17.625C1.5 15.2031 3.0625 13.0938 5.25 12.3516C5.25 12.2344 5.25 12.1172 5.25 12C5.25 8.5625 8.02344 5.75 11.5 5.75C13.8047 5.75 15.8359 7.03906 16.8906 8.91406C17.4766 8.48438 18.2187 8.25 19 8.25C21.0703 8.25 22.75 9.92969 22.75 12C22.75 12.5078 22.6328 12.9375 22.4766 13.3672C24.7812 13.8359 26.5 15.8672 26.5 18.25C26.5 21.0234 24.2344 23.25 21.5 23.25H7.125ZM10.2109 16.7266L13.3359 19.8516C13.6875 20.2422 14.2734 20.2422 14.625 19.8516L17.75 16.7266C18.1406 16.375 18.1406 15.7891 17.75 15.4375C17.3984 15.0469 16.8125 15.0469 16.4609 15.4375L14.9375 16.9609V11.6875C14.9375 11.1797 14.5078 10.75 14 10.75C13.4531 10.75 13.0625 11.1797 13.0625 11.6875V16.9609L11.5391 15.4375C11.1484 15.0469 10.5625 15.0469 10.2109 15.4375C9.82031 15.7891 9.82031 16.375 10.2109 16.7266Z" fill="#002A78"/> <path d="M7.125 23.25C4 23.25 1.5 20.75 1.5 17.625C1.5 15.2031 3.0625 13.0938 5.25 12.3516C5.25 12.2344 5.25 12.1172 5.25 12C5.25 8.5625 8.02344 5.75 11.5 5.75C13.8047 5.75 15.8359 7.03906 16.8906 8.91406C17.4766 8.48438 18.2187 8.25 19 8.25C21.0703 8.25 22.75 9.92969 22.75 12C22.75 12.5078 22.6328 12.9375 22.4766 13.3672C24.7812 13.8359 26.5 15.8672 26.5 18.25C26.5 21.0234 24.2344 23.25 21.5 23.25H7.125ZM10.2109 16.7266L13.3359 19.8516C13.6875 20.2422 14.2734 20.2422 14.625 19.8516L17.75 16.7266C18.1406 16.375 18.1406 15.7891 17.75 15.4375C17.3984 15.0469 16.8125 15.0469 16.4609 15.4375L14.9375 16.9609V11.6875C14.9375 11.1797 14.5078 10.75 14 10.75C13.4531 10.75 13.0625 11.1797 13.0625 11.6875V16.9609L11.5391 15.4375C11.1484 15.0469 10.5625 15.0469 10.2109 15.4375C9.82031 15.7891 9.82031 16.375 10.2109 16.7266Z" fill="url(#paint0_linear_13159_5538)"/> <path d="M7.125 23.25C4 23.25 1.5 20.75 1.5 17.625C1.5 15.2031 3.0625 13.0938 5.25 12.3516C5.25 12.2344 5.25 12.1172 5.25 12C5.25 8.5625 8.02344 5.75 11.5 5.75C13.8047 5.75 15.8359 7.03906 16.8906 8.91406C17.4766 8.48438 18.2187 8.25 19 8.25C21.0703 8.25 22.75 9.92969 22.75 12C22.75 12.5078 22.6328 12.9375 22.4766 13.3672C24.7812 13.8359 26.5 15.8672 26.5 18.25C26.5 21.0234 24.2344 23.25 21.5 23.25H7.125ZM10.2109 16.7266L13.3359 19.8516C13.6875 20.2422 14.2734 20.2422 14.625 19.8516L17.75 16.7266C18.1406 16.375 18.1406 15.7891 17.75 15.4375C17.3984 15.0469 16.8125 15.0469 16.4609 15.4375L14.9375 16.9609V11.6875C14.9375 11.1797 14.5078 10.75 14 10.75C13.4531 10.75 13.0625 11.1797 13.0625 11.6875V16.9609L11.5391 15.4375C11.1484 15.0469 10.5625 15.0469 10.2109 15.4375C9.82031 15.7891 9.82031 16.375 10.2109 16.7266Z" fill="url(#paint1_linear_13159_5538)"/> <defs> <linearGradient id="paint0_linear_13159_5538" x1="26.1714" y1="18.75" x2="9.65882" y2="3.53368" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5538" x1="-2.12114" y1="26.592" x2="25.4629" y2="-3.73" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">SaaS and Software</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67ec6" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67ec6" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/industry/industrial-equipment" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M26.5 4.5V20.125C26.5 22.5469 24.5078 24.5 22.125 24.5C19.7422 24.5 17.7891 22.625 17.75 20.2422L3.375 24.1484C2.71094 24.3438 2.00781 23.9531 1.85156 23.2891C1.65625 22.625 2.04687 21.9219 2.71094 21.7656L15.25 18.3281V7C15.25 5.63281 16.3437 4.5 17.75 4.5H26.5ZM24 20.125C24 19.4609 23.6094 18.875 23.0625 18.5234C22.4766 18.1719 21.7344 18.1719 21.1875 18.5234C20.6016 18.875 20.25 19.4609 20.25 20.125C20.25 20.8281 20.6016 21.4141 21.1875 21.7656C21.7344 22.1172 22.4766 22.1172 23.0625 21.7656C23.6094 21.4141 24 20.8281 24 20.125ZM2.39844 12.625C2.20312 11.9609 2.59375 11.2969 3.25781 11.1016L5.09375 10.6328L5.875 13.6406C5.99219 13.9531 6.30469 14.1484 6.65625 14.0703L7.86719 13.7578C8.17969 13.6797 8.375 13.3281 8.29687 12.9766L7.47656 9.96875L9.3125 9.5C9.97656 9.30469 10.6406 9.69531 10.8359 10.3594L12.4375 16.4141C12.6328 17.0781 12.2422 17.7422 11.5781 17.9375L5.52344 19.5391C4.85937 19.7344 4.19531 19.3438 4 18.6797L2.39844 12.625Z" fill="#002A78"/> <path d="M26.5 4.5V20.125C26.5 22.5469 24.5078 24.5 22.125 24.5C19.7422 24.5 17.7891 22.625 17.75 20.2422L3.375 24.1484C2.71094 24.3438 2.00781 23.9531 1.85156 23.2891C1.65625 22.625 2.04687 21.9219 2.71094 21.7656L15.25 18.3281V7C15.25 5.63281 16.3437 4.5 17.75 4.5H26.5ZM24 20.125C24 19.4609 23.6094 18.875 23.0625 18.5234C22.4766 18.1719 21.7344 18.1719 21.1875 18.5234C20.6016 18.875 20.25 19.4609 20.25 20.125C20.25 20.8281 20.6016 21.4141 21.1875 21.7656C21.7344 22.1172 22.4766 22.1172 23.0625 21.7656C23.6094 21.4141 24 20.8281 24 20.125ZM2.39844 12.625C2.20312 11.9609 2.59375 11.2969 3.25781 11.1016L5.09375 10.6328L5.875 13.6406C5.99219 13.9531 6.30469 14.1484 6.65625 14.0703L7.86719 13.7578C8.17969 13.6797 8.375 13.3281 8.29687 12.9766L7.47656 9.96875L9.3125 9.5C9.97656 9.30469 10.6406 9.69531 10.8359 10.3594L12.4375 16.4141C12.6328 17.0781 12.2422 17.7422 11.5781 17.9375L5.52344 19.5391C4.85937 19.7344 4.19531 19.3438 4 18.6797L2.39844 12.625Z" fill="url(#paint0_linear_13159_5542)"/> <path d="M26.5 4.5V20.125C26.5 22.5469 24.5078 24.5 22.125 24.5C19.7422 24.5 17.7891 22.625 17.75 20.2422L3.375 24.1484C2.71094 24.3438 2.00781 23.9531 1.85156 23.2891C1.65625 22.625 2.04687 21.9219 2.71094 21.7656L15.25 18.3281V7C15.25 5.63281 16.3437 4.5 17.75 4.5H26.5ZM24 20.125C24 19.4609 23.6094 18.875 23.0625 18.5234C22.4766 18.1719 21.7344 18.1719 21.1875 18.5234C20.6016 18.875 20.25 19.4609 20.25 20.125C20.25 20.8281 20.6016 21.4141 21.1875 21.7656C21.7344 22.1172 22.4766 22.1172 23.0625 21.7656C23.6094 21.4141 24 20.8281 24 20.125ZM2.39844 12.625C2.20312 11.9609 2.59375 11.2969 3.25781 11.1016L5.09375 10.6328L5.875 13.6406C5.99219 13.9531 6.30469 14.1484 6.65625 14.0703L7.86719 13.7578C8.17969 13.6797 8.375 13.3281 8.29687 12.9766L7.47656 9.96875L9.3125 9.5C9.97656 9.30469 10.6406 9.69531 10.8359 10.3594L12.4375 16.4141C12.6328 17.0781 12.2422 17.7422 11.5781 17.9375L5.52344 19.5391C4.85937 19.7344 4.19531 19.3438 4 18.6797L2.39844 12.625Z" fill="url(#paint1_linear_13159_5542)"/> <defs> <linearGradient id="paint0_linear_13159_5542" x1="26.1714" y1="18.75" x2="9.65882" y2="3.53368" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5542" x1="-2.12114" y1="26.592" x2="25.4629" y2="-3.73" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Industrial Equipment</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67ecb" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67ecb" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/industry/healthcare-technology" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M8.79687 5.125C8.99219 5.59375 8.71875 6.14062 8.25 6.33594L6.57031 6.96094C6.45312 7 6.375 7.11719 6.375 7.27344V12.3125C6.375 14.5781 8.17187 16.375 10.4375 16.375H10.75H11.0625C13.2891 16.375 15.125 14.5781 15.125 12.3125V7.27344C15.125 7.11719 15.0078 7 14.8906 6.96094L13.2109 6.33594C12.7422 6.14062 12.4687 5.59375 12.6641 5.125C12.8594 4.65625 13.4062 4.38281 13.875 4.57812L15.5547 5.20312C16.4141 5.51562 17 6.33594 17 7.27344V12.3125C17 15.3984 14.6562 17.9375 11.6875 18.25C11.8047 20.7109 13.875 22.625 16.375 22.625C18.9531 22.625 21.0625 20.5547 21.0625 17.9375V15.0078C19.7734 14.6172 18.875 13.4062 18.875 12C18.875 10.2812 20.2422 8.875 22 8.875C23.7187 8.875 25.125 10.2812 25.125 12C25.125 13.4062 24.1875 14.6172 22.9375 15.0078V17.9375C22.9375 21.5703 19.9687 24.5 16.375 24.5C12.8203 24.5 9.92969 21.7266 9.8125 18.25C6.80469 17.9375 4.5 15.3984 4.5 12.3125V7.27344C4.5 6.33594 5.04687 5.51562 5.90625 5.20312L7.58594 4.57812C8.09375 4.38281 8.60156 4.65625 8.79687 5.125ZM22 10.75C21.2969 10.75 20.75 11.3359 20.75 12C20.75 12.7031 21.2969 13.25 22 13.25C22.6641 13.25 23.25 12.7031 23.25 12C23.25 11.3359 22.6641 10.75 22 10.75Z" fill="#002A78"/> <path d="M8.79687 5.125C8.99219 5.59375 8.71875 6.14062 8.25 6.33594L6.57031 6.96094C6.45312 7 6.375 7.11719 6.375 7.27344V12.3125C6.375 14.5781 8.17187 16.375 10.4375 16.375H10.75H11.0625C13.2891 16.375 15.125 14.5781 15.125 12.3125V7.27344C15.125 7.11719 15.0078 7 14.8906 6.96094L13.2109 6.33594C12.7422 6.14062 12.4687 5.59375 12.6641 5.125C12.8594 4.65625 13.4062 4.38281 13.875 4.57812L15.5547 5.20312C16.4141 5.51562 17 6.33594 17 7.27344V12.3125C17 15.3984 14.6562 17.9375 11.6875 18.25C11.8047 20.7109 13.875 22.625 16.375 22.625C18.9531 22.625 21.0625 20.5547 21.0625 17.9375V15.0078C19.7734 14.6172 18.875 13.4062 18.875 12C18.875 10.2812 20.2422 8.875 22 8.875C23.7187 8.875 25.125 10.2812 25.125 12C25.125 13.4062 24.1875 14.6172 22.9375 15.0078V17.9375C22.9375 21.5703 19.9687 24.5 16.375 24.5C12.8203 24.5 9.92969 21.7266 9.8125 18.25C6.80469 17.9375 4.5 15.3984 4.5 12.3125V7.27344C4.5 6.33594 5.04687 5.51562 5.90625 5.20312L7.58594 4.57812C8.09375 4.38281 8.60156 4.65625 8.79687 5.125ZM22 10.75C21.2969 10.75 20.75 11.3359 20.75 12C20.75 12.7031 21.2969 13.25 22 13.25C22.6641 13.25 23.25 12.7031 23.25 12C23.25 11.3359 22.6641 10.75 22 10.75Z" fill="url(#paint0_linear_7222_644)"/> <path d="M8.79687 5.125C8.99219 5.59375 8.71875 6.14062 8.25 6.33594L6.57031 6.96094C6.45312 7 6.375 7.11719 6.375 7.27344V12.3125C6.375 14.5781 8.17187 16.375 10.4375 16.375H10.75H11.0625C13.2891 16.375 15.125 14.5781 15.125 12.3125V7.27344C15.125 7.11719 15.0078 7 14.8906 6.96094L13.2109 6.33594C12.7422 6.14062 12.4687 5.59375 12.6641 5.125C12.8594 4.65625 13.4062 4.38281 13.875 4.57812L15.5547 5.20312C16.4141 5.51562 17 6.33594 17 7.27344V12.3125C17 15.3984 14.6562 17.9375 11.6875 18.25C11.8047 20.7109 13.875 22.625 16.375 22.625C18.9531 22.625 21.0625 20.5547 21.0625 17.9375V15.0078C19.7734 14.6172 18.875 13.4062 18.875 12C18.875 10.2812 20.2422 8.875 22 8.875C23.7187 8.875 25.125 10.2812 25.125 12C25.125 13.4062 24.1875 14.6172 22.9375 15.0078V17.9375C22.9375 21.5703 19.9687 24.5 16.375 24.5C12.8203 24.5 9.92969 21.7266 9.8125 18.25C6.80469 17.9375 4.5 15.3984 4.5 12.3125V7.27344C4.5 6.33594 5.04687 5.51562 5.90625 5.20312L7.58594 4.57812C8.09375 4.38281 8.60156 4.65625 8.79687 5.125ZM22 10.75C21.2969 10.75 20.75 11.3359 20.75 12C20.75 12.7031 21.2969 13.25 22 13.25C22.6641 13.25 23.25 12.7031 23.25 12C23.25 11.3359 22.6641 10.75 22 10.75Z" fill="url(#paint1_linear_7222_644)"/> <defs> <linearGradient id="paint0_linear_7222_644" x1="26.6714" y1="18.75" x2="10.1588" y2="3.53368" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_7222_644" x1="-1.62114" y1="26.592" x2="25.9629" y2="-3.73" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Healthcare Technology</h3></div></a></div></div></div><div class="mega-menu_content-wrapper shadow_elevation-3 border-radius-none"><div class="mega-menu_content-left"><h2 class="title-size-medium for-mega-menu">Our research areas</h2><div class="text-size-small opacity-75">TSIA provides exclusive data, business frameworks, and expert advice in all areas of technology to help your organization achieve profitable growth.</div></div><div class="mega-menu_content-right border-radius-bottom"><div class="mega-menu_nav-row"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67ed8" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67ed8" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/research-area/chief-revenue-officer-council" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M22.3594 4.89062C22.4766 5.00781 22.5937 5.125 22.6328 5.28125C22.7109 5.4375 22.75 5.59375 22.75 5.75V9.5C22.75 10.2031 22.1641 10.75 21.5 10.75C20.7969 10.75 20.25 10.2031 20.25 9.5V8.79688L16.1094 12.8984C15.6406 13.3672 14.8984 13.4062 14.4297 12.9766L10.875 9.92969L7.28125 12.9766C6.77344 13.4062 5.99219 13.3672 5.52344 12.8203C5.09375 12.3125 5.13281 11.5312 5.67969 11.0625L10.0547 7.3125C10.5234 6.92188 11.1875 6.92188 11.6562 7.3125L15.1719 10.3203L18.4531 7H17.75C17.0469 7 16.5 6.45312 16.5 5.75C16.5 5.08594 17.0469 4.5 17.75 4.5H21.5C21.8125 4.5 22.125 4.65625 22.3594 4.89062ZM4 16.375C4 15.3594 4.82031 14.5 5.875 14.5H22.125C23.1406 14.5 24 15.3594 24 16.375V22.625C24 23.6797 23.1406 24.5 22.125 24.5H5.875C4.82031 24.5 4 23.6797 4 22.625V16.375ZM5.875 20.75V22.625H7.75C7.75 21.6094 6.89062 20.75 5.875 20.75ZM7.75 16.375H5.875V18.25C6.89062 18.25 7.75 17.4297 7.75 16.375ZM22.125 20.75C21.0703 20.75 20.25 21.6094 20.25 22.625H22.125V20.75ZM20.25 16.375C20.25 17.4297 21.0703 18.25 22.125 18.25V16.375H20.25ZM16.5 19.5C16.5 18.6406 15.9922 17.8203 15.25 17.3516C14.4687 16.9219 13.4922 16.9219 12.75 17.3516C11.9687 17.8203 11.5 18.6406 11.5 19.5C11.5 20.3984 11.9687 21.2188 12.75 21.6875C13.4922 22.1172 14.4687 22.1172 15.25 21.6875C15.9922 21.2188 16.5 20.3984 16.5 19.5Z" fill="#002A78"/> <path d="M22.3594 4.89062C22.4766 5.00781 22.5937 5.125 22.6328 5.28125C22.7109 5.4375 22.75 5.59375 22.75 5.75V9.5C22.75 10.2031 22.1641 10.75 21.5 10.75C20.7969 10.75 20.25 10.2031 20.25 9.5V8.79688L16.1094 12.8984C15.6406 13.3672 14.8984 13.4062 14.4297 12.9766L10.875 9.92969L7.28125 12.9766C6.77344 13.4062 5.99219 13.3672 5.52344 12.8203C5.09375 12.3125 5.13281 11.5312 5.67969 11.0625L10.0547 7.3125C10.5234 6.92188 11.1875 6.92188 11.6562 7.3125L15.1719 10.3203L18.4531 7H17.75C17.0469 7 16.5 6.45312 16.5 5.75C16.5 5.08594 17.0469 4.5 17.75 4.5H21.5C21.8125 4.5 22.125 4.65625 22.3594 4.89062ZM4 16.375C4 15.3594 4.82031 14.5 5.875 14.5H22.125C23.1406 14.5 24 15.3594 24 16.375V22.625C24 23.6797 23.1406 24.5 22.125 24.5H5.875C4.82031 24.5 4 23.6797 4 22.625V16.375ZM5.875 20.75V22.625H7.75C7.75 21.6094 6.89062 20.75 5.875 20.75ZM7.75 16.375H5.875V18.25C6.89062 18.25 7.75 17.4297 7.75 16.375ZM22.125 20.75C21.0703 20.75 20.25 21.6094 20.25 22.625H22.125V20.75ZM20.25 16.375C20.25 17.4297 21.0703 18.25 22.125 18.25V16.375H20.25ZM16.5 19.5C16.5 18.6406 15.9922 17.8203 15.25 17.3516C14.4687 16.9219 13.4922 16.9219 12.75 17.3516C11.9687 17.8203 11.5 18.6406 11.5 19.5C11.5 20.3984 11.9687 21.2188 12.75 21.6875C13.4922 22.1172 14.4687 22.1172 15.25 21.6875C15.9922 21.2188 16.5 20.3984 16.5 19.5Z" fill="url(#paint0_linear_13159_5556)"/> <path d="M22.3594 4.89062C22.4766 5.00781 22.5937 5.125 22.6328 5.28125C22.7109 5.4375 22.75 5.59375 22.75 5.75V9.5C22.75 10.2031 22.1641 10.75 21.5 10.75C20.7969 10.75 20.25 10.2031 20.25 9.5V8.79688L16.1094 12.8984C15.6406 13.3672 14.8984 13.4062 14.4297 12.9766L10.875 9.92969L7.28125 12.9766C6.77344 13.4062 5.99219 13.3672 5.52344 12.8203C5.09375 12.3125 5.13281 11.5312 5.67969 11.0625L10.0547 7.3125C10.5234 6.92188 11.1875 6.92188 11.6562 7.3125L15.1719 10.3203L18.4531 7H17.75C17.0469 7 16.5 6.45312 16.5 5.75C16.5 5.08594 17.0469 4.5 17.75 4.5H21.5C21.8125 4.5 22.125 4.65625 22.3594 4.89062ZM4 16.375C4 15.3594 4.82031 14.5 5.875 14.5H22.125C23.1406 14.5 24 15.3594 24 16.375V22.625C24 23.6797 23.1406 24.5 22.125 24.5H5.875C4.82031 24.5 4 23.6797 4 22.625V16.375ZM5.875 20.75V22.625H7.75C7.75 21.6094 6.89062 20.75 5.875 20.75ZM7.75 16.375H5.875V18.25C6.89062 18.25 7.75 17.4297 7.75 16.375ZM22.125 20.75C21.0703 20.75 20.25 21.6094 20.25 22.625H22.125V20.75ZM20.25 16.375C20.25 17.4297 21.0703 18.25 22.125 18.25V16.375H20.25ZM16.5 19.5C16.5 18.6406 15.9922 17.8203 15.25 17.3516C14.4687 16.9219 13.4922 16.9219 12.75 17.3516C11.9687 17.8203 11.5 18.6406 11.5 19.5C11.5 20.3984 11.9687 21.2188 12.75 21.6875C13.4922 22.1172 14.4687 22.1172 15.25 21.6875C15.9922 21.2188 16.5 20.3984 16.5 19.5Z" fill="url(#paint1_linear_13159_5556)"/> <defs> <linearGradient id="paint0_linear_13159_5556" x1="26.1714" y1="18.75" x2="9.65882" y2="3.53368" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5556" x1="-2.12114" y1="26.592" x2="25.4629" y2="-3.73" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">CRO Council</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67edf" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67edf" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/research-area/customer-growth-and-renewal" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M5.875 20.4375C5.875 20.9844 6.26562 21.375 6.8125 21.375H23.0625C23.5703 21.375 24 21.8047 24 22.3125C24 22.8594 23.5703 23.25 23.0625 23.25H6.8125C5.25 23.25 4 22 4 20.4375V6.6875C4 6.17969 4.39062 5.75 4.9375 5.75C5.44531 5.75 5.875 6.17969 5.875 6.6875V20.4375ZM17.4375 9.5H21.8125C22.3203 9.5 22.75 9.92969 22.75 10.4375V14.8125C22.75 15.3594 22.3203 15.75 21.8125 15.75C21.2656 15.75 20.875 15.3594 20.875 14.8125V12.7031L16.5 17.0391C16.1484 17.4297 15.5625 17.4297 15.2109 17.0391L12.0859 13.9531L9.625 16.4141C9.27344 16.8047 8.6875 16.8047 8.33594 16.4141C7.94531 16.0625 7.94531 15.4766 8.33594 15.0859L11.4609 11.9609C11.8125 11.6094 12.3984 11.6094 12.75 11.9609L15.875 15.0859L19.5469 11.375H17.4375C16.8906 11.375 16.5 10.9844 16.5 10.4375C16.5 9.92969 16.8906 9.5 17.4375 9.5Z" fill="#002A78"/> <path d="M5.875 20.4375C5.875 20.9844 6.26562 21.375 6.8125 21.375H23.0625C23.5703 21.375 24 21.8047 24 22.3125C24 22.8594 23.5703 23.25 23.0625 23.25H6.8125C5.25 23.25 4 22 4 20.4375V6.6875C4 6.17969 4.39062 5.75 4.9375 5.75C5.44531 5.75 5.875 6.17969 5.875 6.6875V20.4375ZM17.4375 9.5H21.8125C22.3203 9.5 22.75 9.92969 22.75 10.4375V14.8125C22.75 15.3594 22.3203 15.75 21.8125 15.75C21.2656 15.75 20.875 15.3594 20.875 14.8125V12.7031L16.5 17.0391C16.1484 17.4297 15.5625 17.4297 15.2109 17.0391L12.0859 13.9531L9.625 16.4141C9.27344 16.8047 8.6875 16.8047 8.33594 16.4141C7.94531 16.0625 7.94531 15.4766 8.33594 15.0859L11.4609 11.9609C11.8125 11.6094 12.3984 11.6094 12.75 11.9609L15.875 15.0859L19.5469 11.375H17.4375C16.8906 11.375 16.5 10.9844 16.5 10.4375C16.5 9.92969 16.8906 9.5 17.4375 9.5Z" fill="url(#paint0_linear_3367_6280)"/> <path d="M5.875 20.4375C5.875 20.9844 6.26562 21.375 6.8125 21.375H23.0625C23.5703 21.375 24 21.8047 24 22.3125C24 22.8594 23.5703 23.25 23.0625 23.25H6.8125C5.25 23.25 4 22 4 20.4375V6.6875C4 6.17969 4.39062 5.75 4.9375 5.75C5.44531 5.75 5.875 6.17969 5.875 6.6875V20.4375ZM17.4375 9.5H21.8125C22.3203 9.5 22.75 9.92969 22.75 10.4375V14.8125C22.75 15.3594 22.3203 15.75 21.8125 15.75C21.2656 15.75 20.875 15.3594 20.875 14.8125V12.7031L16.5 17.0391C16.1484 17.4297 15.5625 17.4297 15.2109 17.0391L12.0859 13.9531L9.625 16.4141C9.27344 16.8047 8.6875 16.8047 8.33594 16.4141C7.94531 16.0625 7.94531 15.4766 8.33594 15.0859L11.4609 11.9609C11.8125 11.6094 12.3984 11.6094 12.75 11.9609L15.875 15.0859L19.5469 11.375H17.4375C16.8906 11.375 16.5 10.9844 16.5 10.4375C16.5 9.92969 16.8906 9.5 17.4375 9.5Z" fill="url(#paint1_linear_3367_6280)"/> <defs> <linearGradient id="paint0_linear_3367_6280" x1="24.1429" y1="18.75" x2="8.1364" y2="6.45841" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_3367_6280" x1="0.565717" y1="26.592" x2="28.1672" y2="1.30769" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Customer Growth and Renewal</h3></div></a></div><div class="mega-menu_nav-row"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67ee7" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67ee7" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/research-area/customer-success" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14 24.5C10.4062 24.5 7.125 22.625 5.32812 19.5C3.53125 16.4141 3.53125 12.625 5.32812 9.5C7.125 6.41406 10.4062 4.5 14 4.5C17.5547 4.5 20.8359 6.41406 22.6328 9.5C24.4297 12.625 24.4297 16.4141 22.6328 19.5C20.8359 22.625 17.5547 24.5 14 24.5ZM10.4062 17.2344C10.1719 16.9609 9.78125 16.9609 9.50781 17.1562C9.23437 17.3906 9.23437 17.7812 9.42969 18.0547C10.3281 19.0703 11.8125 20.125 14 20.125C16.1484 20.125 17.6328 19.0703 18.5312 18.0547C18.7266 17.7812 18.7266 17.3906 18.4531 17.1562C18.1797 16.9609 17.7891 16.9609 17.5547 17.2344C16.8906 18.0547 15.6797 18.875 14 18.875C12.2812 18.875 11.1094 18.0547 10.4062 17.2344ZM9.625 12.625C9.625 13.3281 10.1719 13.875 10.875 13.875C11.5781 13.875 12.125 13.3281 12.125 12.625C12.125 11.9609 11.5781 11.375 10.875 11.375C10.1719 11.375 9.625 11.9609 9.625 12.625ZM17.125 11.375C16.4219 11.375 15.875 11.9609 15.875 12.625C15.875 13.3281 16.4219 13.875 17.125 13.875C17.8281 13.875 18.375 13.3281 18.375 12.625C18.375 11.9609 17.8281 11.375 17.125 11.375Z" fill="#002A78"/> <path d="M14 24.5C10.4062 24.5 7.125 22.625 5.32812 19.5C3.53125 16.4141 3.53125 12.625 5.32812 9.5C7.125 6.41406 10.4062 4.5 14 4.5C17.5547 4.5 20.8359 6.41406 22.6328 9.5C24.4297 12.625 24.4297 16.4141 22.6328 19.5C20.8359 22.625 17.5547 24.5 14 24.5ZM10.4062 17.2344C10.1719 16.9609 9.78125 16.9609 9.50781 17.1562C9.23437 17.3906 9.23437 17.7812 9.42969 18.0547C10.3281 19.0703 11.8125 20.125 14 20.125C16.1484 20.125 17.6328 19.0703 18.5312 18.0547C18.7266 17.7812 18.7266 17.3906 18.4531 17.1562C18.1797 16.9609 17.7891 16.9609 17.5547 17.2344C16.8906 18.0547 15.6797 18.875 14 18.875C12.2812 18.875 11.1094 18.0547 10.4062 17.2344ZM9.625 12.625C9.625 13.3281 10.1719 13.875 10.875 13.875C11.5781 13.875 12.125 13.3281 12.125 12.625C12.125 11.9609 11.5781 11.375 10.875 11.375C10.1719 11.375 9.625 11.9609 9.625 12.625ZM17.125 11.375C16.4219 11.375 15.875 11.9609 15.875 12.625C15.875 13.3281 16.4219 13.875 17.125 13.875C17.8281 13.875 18.375 13.3281 18.375 12.625C18.375 11.9609 17.8281 11.375 17.125 11.375Z" fill="url(#paint0_linear_13159_5567)"/> <path d="M14 24.5C10.4062 24.5 7.125 22.625 5.32812 19.5C3.53125 16.4141 3.53125 12.625 5.32812 9.5C7.125 6.41406 10.4062 4.5 14 4.5C17.5547 4.5 20.8359 6.41406 22.6328 9.5C24.4297 12.625 24.4297 16.4141 22.6328 19.5C20.8359 22.625 17.5547 24.5 14 24.5ZM10.4062 17.2344C10.1719 16.9609 9.78125 16.9609 9.50781 17.1562C9.23437 17.3906 9.23437 17.7812 9.42969 18.0547C10.3281 19.0703 11.8125 20.125 14 20.125C16.1484 20.125 17.6328 19.0703 18.5312 18.0547C18.7266 17.7812 18.7266 17.3906 18.4531 17.1562C18.1797 16.9609 17.7891 16.9609 17.5547 17.2344C16.8906 18.0547 15.6797 18.875 14 18.875C12.2812 18.875 11.1094 18.0547 10.4062 17.2344ZM9.625 12.625C9.625 13.3281 10.1719 13.875 10.875 13.875C11.5781 13.875 12.125 13.3281 12.125 12.625C12.125 11.9609 11.5781 11.375 10.875 11.375C10.1719 11.375 9.625 11.9609 9.625 12.625ZM17.125 11.375C16.4219 11.375 15.875 11.9609 15.875 12.625C15.875 13.3281 16.4219 13.875 17.125 13.875C17.8281 13.875 18.375 13.3281 18.375 12.625C18.375 11.9609 17.8281 11.375 17.125 11.375Z" fill="url(#paint1_linear_13159_5567)"/> <defs> <linearGradient id="paint0_linear_13159_5567" x1="26.1714" y1="18.75" x2="9.65882" y2="3.53368" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5567" x1="-2.12114" y1="26.592" x2="25.4629" y2="-3.73" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Customer Success</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67eee" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67eee" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/research-area/education-services" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 33 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M16.5 5.75C16.8125 5.75 17.125 5.82812 17.3984 5.94531L28.375 9.89062C28.7266 10.0078 29 10.3594 29 10.75C29 11.1797 28.7266 11.5312 28.375 11.6484L17.3984 15.5938C17.125 15.7109 16.8125 15.75 16.4609 15.75C16.1484 15.75 15.8359 15.7109 15.5625 15.5938L9.3125 13.3281C9.66406 12.9766 10.0938 12.7031 10.5625 12.5078L16.6953 10.0859C17.0469 9.96875 17.2031 9.61719 17.0469 9.26562C16.9297 8.95312 16.5781 8.79688 16.2656 8.91406L10.1328 11.3359C9.35156 11.6484 8.6875 12.1172 8.17969 12.7422C7.51562 13.6406 7.125 14.7344 7.125 15.9062V16.8828C7.35938 17.3906 7.51562 17.9766 7.63281 18.5234C7.86719 19.5781 8.0625 21.1016 7.71094 22.7812C7.67188 22.9375 7.59375 23.0938 7.4375 23.1719C7.28125 23.25 7.125 23.2891 6.96875 23.25L4.46875 22.625C4.23438 22.5859 4.07812 22.4297 4 22.2344C3.96094 22.0391 4 21.8047 4.11719 21.6484C4.42969 21.1797 4.74219 20.6719 4.97656 20.1641C5.44531 19.2656 5.875 18.1328 5.875 17V15.9062C5.875 14.6562 6.22656 13.4844 6.85156 12.4688L4.58594 11.6484C4.23438 11.5312 4 11.1797 4 10.75C4 10.3594 4.23438 10.0078 4.58594 9.89062L15.5625 5.94531C15.8359 5.82812 16.1484 5.75 16.5 5.75ZM9 20.4375L9.58594 14.7734L15.1328 16.7656C15.5625 16.9219 16.0312 17 16.5 17C16.9297 17 17.3984 16.9219 17.8281 16.7656L23.375 14.7734L24 20.4375C24 21.8438 20.6406 23.25 16.5 23.25C12.3594 23.25 9 21.8438 9 20.4375Z" fill="#002A78"/> <path d="M16.5 5.75C16.8125 5.75 17.125 5.82812 17.3984 5.94531L28.375 9.89062C28.7266 10.0078 29 10.3594 29 10.75C29 11.1797 28.7266 11.5312 28.375 11.6484L17.3984 15.5938C17.125 15.7109 16.8125 15.75 16.4609 15.75C16.1484 15.75 15.8359 15.7109 15.5625 15.5938L9.3125 13.3281C9.66406 12.9766 10.0938 12.7031 10.5625 12.5078L16.6953 10.0859C17.0469 9.96875 17.2031 9.61719 17.0469 9.26562C16.9297 8.95312 16.5781 8.79688 16.2656 8.91406L10.1328 11.3359C9.35156 11.6484 8.6875 12.1172 8.17969 12.7422C7.51562 13.6406 7.125 14.7344 7.125 15.9062V16.8828C7.35938 17.3906 7.51562 17.9766 7.63281 18.5234C7.86719 19.5781 8.0625 21.1016 7.71094 22.7812C7.67188 22.9375 7.59375 23.0938 7.4375 23.1719C7.28125 23.25 7.125 23.2891 6.96875 23.25L4.46875 22.625C4.23438 22.5859 4.07812 22.4297 4 22.2344C3.96094 22.0391 4 21.8047 4.11719 21.6484C4.42969 21.1797 4.74219 20.6719 4.97656 20.1641C5.44531 19.2656 5.875 18.1328 5.875 17V15.9062C5.875 14.6562 6.22656 13.4844 6.85156 12.4688L4.58594 11.6484C4.23438 11.5312 4 11.1797 4 10.75C4 10.3594 4.23438 10.0078 4.58594 9.89062L15.5625 5.94531C15.8359 5.82812 16.1484 5.75 16.5 5.75ZM9 20.4375L9.58594 14.7734L15.1328 16.7656C15.5625 16.9219 16.0312 17 16.5 17C16.9297 17 17.3984 16.9219 17.8281 16.7656L23.375 14.7734L24 20.4375C24 21.8438 20.6406 23.25 16.5 23.25C12.3594 23.25 9 21.8438 9 20.4375Z" fill="url(#paint0_linear_13159_5572)"/> <path d="M16.5 5.75C16.8125 5.75 17.125 5.82812 17.3984 5.94531L28.375 9.89062C28.7266 10.0078 29 10.3594 29 10.75C29 11.1797 28.7266 11.5312 28.375 11.6484L17.3984 15.5938C17.125 15.7109 16.8125 15.75 16.4609 15.75C16.1484 15.75 15.8359 15.7109 15.5625 15.5938L9.3125 13.3281C9.66406 12.9766 10.0938 12.7031 10.5625 12.5078L16.6953 10.0859C17.0469 9.96875 17.2031 9.61719 17.0469 9.26562C16.9297 8.95312 16.5781 8.79688 16.2656 8.91406L10.1328 11.3359C9.35156 11.6484 8.6875 12.1172 8.17969 12.7422C7.51562 13.6406 7.125 14.7344 7.125 15.9062V16.8828C7.35938 17.3906 7.51562 17.9766 7.63281 18.5234C7.86719 19.5781 8.0625 21.1016 7.71094 22.7812C7.67188 22.9375 7.59375 23.0938 7.4375 23.1719C7.28125 23.25 7.125 23.2891 6.96875 23.25L4.46875 22.625C4.23438 22.5859 4.07812 22.4297 4 22.2344C3.96094 22.0391 4 21.8047 4.11719 21.6484C4.42969 21.1797 4.74219 20.6719 4.97656 20.1641C5.44531 19.2656 5.875 18.1328 5.875 17V15.9062C5.875 14.6562 6.22656 13.4844 6.85156 12.4688L4.58594 11.6484C4.23438 11.5312 4 11.1797 4 10.75C4 10.3594 4.23438 10.0078 4.58594 9.89062L15.5625 5.94531C15.8359 5.82812 16.1484 5.75 16.5 5.75ZM9 20.4375L9.58594 14.7734L15.1328 16.7656C15.5625 16.9219 16.0312 17 16.5 17C16.9297 17 17.3984 16.9219 17.8281 16.7656L23.375 14.7734L24 20.4375C24 21.8438 20.6406 23.25 16.5 23.25C12.3594 23.25 9 21.8438 9 20.4375Z" fill="url(#paint1_linear_13159_5572)"/> <defs> <linearGradient id="paint0_linear_13159_5572" x1="29.1786" y1="18.75" x2="12.6246" y2="2.85998" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5572" x1="-0.292853" y1="26.592" x2="27.1625" y2="-4.84609" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Education Services</h3></div></a></div><div class="mega-menu_nav-row"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67ef6" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67ef6" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/research-area/executive-leadership" class="mega-menu_nav-item display-none w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4.3125 7.9375C4.3125 7.15625 4.70312 6.45312 5.40625 6.0625C6.07031 5.67188 6.89062 5.67188 7.59375 6.0625C8.25781 6.45312 8.6875 7.15625 8.6875 7.9375C8.6875 8.75781 8.25781 9.46094 7.59375 9.85156C6.89062 10.2422 6.07031 10.2422 5.40625 9.85156C4.70312 9.46094 4.3125 8.75781 4.3125 7.9375ZM4 14.1094C3.60937 14.5391 3.375 15.125 3.375 15.75C3.375 16.4141 3.60937 17 4 17.4297V14.1094ZM9.625 12.1953C8.45312 13.2109 7.75 14.7344 7.75 16.375C7.75 17.7422 8.21875 18.9531 9 19.9297V20.75C9 21.4531 8.41406 22 7.75 22H5.25C4.54687 22 4 21.4531 4 20.75V19.7344C2.51562 19.0312 1.5 17.5078 1.5 15.75C1.5 13.3672 3.45312 11.375 5.875 11.375H7.125C8.0625 11.375 8.92187 11.6875 9.625 12.1953ZM19 20.75V19.9297C19.7812 18.9531 20.25 17.7422 20.25 16.375C20.25 14.7344 19.5078 13.2109 18.3359 12.1953C19.0391 11.6875 19.9375 11.375 20.875 11.375H22.125C24.5078 11.375 26.5 13.3672 26.5 15.75C26.5 17.5078 25.4453 19.0312 24 19.7344V20.75C24 21.4531 23.4141 22 22.75 22H20.25C19.5469 22 19 21.4531 19 20.75ZM19.3125 7.9375C19.3125 7.15625 19.7031 6.45312 20.4062 6.0625C21.0703 5.67188 21.8906 5.67188 22.5937 6.0625C23.2578 6.45312 23.6875 7.15625 23.6875 7.9375C23.6875 8.75781 23.2578 9.46094 22.5937 9.85156C21.8906 10.2422 21.0703 10.2422 20.4062 9.85156C19.7031 9.46094 19.3125 8.75781 19.3125 7.9375ZM24 14.1094V17.4297C24.3906 17 24.625 16.4141 24.625 15.7891C24.625 15.125 24.3906 14.5391 24 14.1094ZM14 5.75C14.8594 5.75 15.6797 6.25781 16.1484 7C16.5781 7.78125 16.5781 8.75781 16.1484 9.5C15.6797 10.2812 14.8594 10.75 14 10.75C13.1016 10.75 12.2812 10.2812 11.8125 9.5C11.3828 8.75781 11.3828 7.78125 11.8125 7C12.2812 6.25781 13.1016 5.75 14 5.75ZM10.875 16.375C10.875 17.0391 11.1094 17.5859 11.5 18.0547V14.7344C11.1094 15.1641 10.875 15.75 10.875 16.375ZM16.5 14.7344V18.0547C16.8906 17.625 17.125 17.0391 17.125 16.4141C17.125 15.75 16.8906 15.1641 16.5 14.7344ZM19 16.375C19 18.1328 17.9453 19.6562 16.5 20.3594V22C16.5 22.7031 15.9141 23.25 15.25 23.25H12.75C12.0469 23.25 11.5 22.7031 11.5 22V20.3594C10.0156 19.6562 9 18.1328 9 16.375C9 13.9922 10.9531 12 13.375 12H14.625C17.0078 12 19 13.9922 19 16.375Z" fill="#002A78"/> <path d="M4.3125 7.9375C4.3125 7.15625 4.70312 6.45312 5.40625 6.0625C6.07031 5.67188 6.89062 5.67188 7.59375 6.0625C8.25781 6.45312 8.6875 7.15625 8.6875 7.9375C8.6875 8.75781 8.25781 9.46094 7.59375 9.85156C6.89062 10.2422 6.07031 10.2422 5.40625 9.85156C4.70312 9.46094 4.3125 8.75781 4.3125 7.9375ZM4 14.1094C3.60937 14.5391 3.375 15.125 3.375 15.75C3.375 16.4141 3.60937 17 4 17.4297V14.1094ZM9.625 12.1953C8.45312 13.2109 7.75 14.7344 7.75 16.375C7.75 17.7422 8.21875 18.9531 9 19.9297V20.75C9 21.4531 8.41406 22 7.75 22H5.25C4.54687 22 4 21.4531 4 20.75V19.7344C2.51562 19.0312 1.5 17.5078 1.5 15.75C1.5 13.3672 3.45312 11.375 5.875 11.375H7.125C8.0625 11.375 8.92187 11.6875 9.625 12.1953ZM19 20.75V19.9297C19.7812 18.9531 20.25 17.7422 20.25 16.375C20.25 14.7344 19.5078 13.2109 18.3359 12.1953C19.0391 11.6875 19.9375 11.375 20.875 11.375H22.125C24.5078 11.375 26.5 13.3672 26.5 15.75C26.5 17.5078 25.4453 19.0312 24 19.7344V20.75C24 21.4531 23.4141 22 22.75 22H20.25C19.5469 22 19 21.4531 19 20.75ZM19.3125 7.9375C19.3125 7.15625 19.7031 6.45312 20.4062 6.0625C21.0703 5.67188 21.8906 5.67188 22.5937 6.0625C23.2578 6.45312 23.6875 7.15625 23.6875 7.9375C23.6875 8.75781 23.2578 9.46094 22.5937 9.85156C21.8906 10.2422 21.0703 10.2422 20.4062 9.85156C19.7031 9.46094 19.3125 8.75781 19.3125 7.9375ZM24 14.1094V17.4297C24.3906 17 24.625 16.4141 24.625 15.7891C24.625 15.125 24.3906 14.5391 24 14.1094ZM14 5.75C14.8594 5.75 15.6797 6.25781 16.1484 7C16.5781 7.78125 16.5781 8.75781 16.1484 9.5C15.6797 10.2812 14.8594 10.75 14 10.75C13.1016 10.75 12.2812 10.2812 11.8125 9.5C11.3828 8.75781 11.3828 7.78125 11.8125 7C12.2812 6.25781 13.1016 5.75 14 5.75ZM10.875 16.375C10.875 17.0391 11.1094 17.5859 11.5 18.0547V14.7344C11.1094 15.1641 10.875 15.75 10.875 16.375ZM16.5 14.7344V18.0547C16.8906 17.625 17.125 17.0391 17.125 16.4141C17.125 15.75 16.8906 15.1641 16.5 14.7344ZM19 16.375C19 18.1328 17.9453 19.6562 16.5 20.3594V22C16.5 22.7031 15.9141 23.25 15.25 23.25H12.75C12.0469 23.25 11.5 22.7031 11.5 22V20.3594C10.0156 19.6562 9 18.1328 9 16.375C9 13.9922 10.9531 12 13.375 12H14.625C17.0078 12 19 13.9922 19 16.375Z" fill="url(#paint0_linear_13159_5578)"/> <path d="M4.3125 7.9375C4.3125 7.15625 4.70312 6.45312 5.40625 6.0625C6.07031 5.67188 6.89062 5.67188 7.59375 6.0625C8.25781 6.45312 8.6875 7.15625 8.6875 7.9375C8.6875 8.75781 8.25781 9.46094 7.59375 9.85156C6.89062 10.2422 6.07031 10.2422 5.40625 9.85156C4.70312 9.46094 4.3125 8.75781 4.3125 7.9375ZM4 14.1094C3.60937 14.5391 3.375 15.125 3.375 15.75C3.375 16.4141 3.60937 17 4 17.4297V14.1094ZM9.625 12.1953C8.45312 13.2109 7.75 14.7344 7.75 16.375C7.75 17.7422 8.21875 18.9531 9 19.9297V20.75C9 21.4531 8.41406 22 7.75 22H5.25C4.54687 22 4 21.4531 4 20.75V19.7344C2.51562 19.0312 1.5 17.5078 1.5 15.75C1.5 13.3672 3.45312 11.375 5.875 11.375H7.125C8.0625 11.375 8.92187 11.6875 9.625 12.1953ZM19 20.75V19.9297C19.7812 18.9531 20.25 17.7422 20.25 16.375C20.25 14.7344 19.5078 13.2109 18.3359 12.1953C19.0391 11.6875 19.9375 11.375 20.875 11.375H22.125C24.5078 11.375 26.5 13.3672 26.5 15.75C26.5 17.5078 25.4453 19.0312 24 19.7344V20.75C24 21.4531 23.4141 22 22.75 22H20.25C19.5469 22 19 21.4531 19 20.75ZM19.3125 7.9375C19.3125 7.15625 19.7031 6.45312 20.4062 6.0625C21.0703 5.67188 21.8906 5.67188 22.5937 6.0625C23.2578 6.45312 23.6875 7.15625 23.6875 7.9375C23.6875 8.75781 23.2578 9.46094 22.5937 9.85156C21.8906 10.2422 21.0703 10.2422 20.4062 9.85156C19.7031 9.46094 19.3125 8.75781 19.3125 7.9375ZM24 14.1094V17.4297C24.3906 17 24.625 16.4141 24.625 15.7891C24.625 15.125 24.3906 14.5391 24 14.1094ZM14 5.75C14.8594 5.75 15.6797 6.25781 16.1484 7C16.5781 7.78125 16.5781 8.75781 16.1484 9.5C15.6797 10.2812 14.8594 10.75 14 10.75C13.1016 10.75 12.2812 10.2812 11.8125 9.5C11.3828 8.75781 11.3828 7.78125 11.8125 7C12.2812 6.25781 13.1016 5.75 14 5.75ZM10.875 16.375C10.875 17.0391 11.1094 17.5859 11.5 18.0547V14.7344C11.1094 15.1641 10.875 15.75 10.875 16.375ZM16.5 14.7344V18.0547C16.8906 17.625 17.125 17.0391 17.125 16.4141C17.125 15.75 16.8906 15.1641 16.5 14.7344ZM19 16.375C19 18.1328 17.9453 19.6562 16.5 20.3594V22C16.5 22.7031 15.9141 23.25 15.25 23.25H12.75C12.0469 23.25 11.5 22.7031 11.5 22V20.3594C10.0156 19.6562 9 18.1328 9 16.375C9 13.9922 10.9531 12 13.375 12H14.625C17.0078 12 19 13.9922 19 16.375Z" fill="url(#paint1_linear_13159_5578)"/> <defs> <linearGradient id="paint0_linear_13159_5578" x1="26.1714" y1="18.75" x2="9.65882" y2="3.53368" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5578" x1="-2.12114" y1="26.592" x2="25.4629" y2="-3.73" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Executive Leadership</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67efd" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67efd" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/research-area/field-services" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.375 4.5H15.875C16.8906 4.5 17.75 5.35938 17.75 6.375V8.25H19.7031C20.3672 8.25 21.0312 8.52344 21.5 8.99219L24.5078 12C24.9766 12.4688 25.25 13.1328 25.25 13.7969V14.5V15.75V18.25C25.9141 18.25 26.5 18.8359 26.5 19.5C26.5 20.2031 25.9141 20.75 25.25 20.75H24C24 22.8203 22.3203 24.5 20.25 24.5C18.1797 24.5 16.5 22.8203 16.5 20.75H11.5C11.5 22.8203 9.82031 24.5 7.75 24.5C5.67969 24.5 4 22.8203 4 20.75H3.375C2.32031 20.75 1.5 19.9297 1.5 18.875V6.375C1.5 5.35938 2.32031 4.5 3.375 4.5ZM17.75 10.75V14.5H22.75V13.7969L19.7031 10.75H17.75ZM5.875 20.75C5.875 21.4531 6.22656 22.0391 6.8125 22.3906C7.35937 22.7422 8.10156 22.7422 8.6875 22.3906C9.23437 22.0391 9.625 21.4531 9.625 20.75C9.625 20.0859 9.23437 19.5 8.6875 19.1484C8.10156 18.7969 7.35937 18.7969 6.8125 19.1484C6.22656 19.5 5.875 20.0859 5.875 20.75ZM20.25 18.875C19.5469 18.875 18.9609 19.2656 18.6094 19.8125C18.2578 20.3984 18.2578 21.1406 18.6094 21.6875C18.9609 22.2734 19.5469 22.625 20.25 22.625C20.9141 22.625 21.5 22.2734 21.8516 21.6875C22.2031 21.1406 22.2031 20.3984 21.8516 19.8125C21.5 19.2656 20.9141 18.875 20.25 18.875Z" fill="#002A78"/> <path d="M3.375 4.5H15.875C16.8906 4.5 17.75 5.35938 17.75 6.375V8.25H19.7031C20.3672 8.25 21.0312 8.52344 21.5 8.99219L24.5078 12C24.9766 12.4688 25.25 13.1328 25.25 13.7969V14.5V15.75V18.25C25.9141 18.25 26.5 18.8359 26.5 19.5C26.5 20.2031 25.9141 20.75 25.25 20.75H24C24 22.8203 22.3203 24.5 20.25 24.5C18.1797 24.5 16.5 22.8203 16.5 20.75H11.5C11.5 22.8203 9.82031 24.5 7.75 24.5C5.67969 24.5 4 22.8203 4 20.75H3.375C2.32031 20.75 1.5 19.9297 1.5 18.875V6.375C1.5 5.35938 2.32031 4.5 3.375 4.5ZM17.75 10.75V14.5H22.75V13.7969L19.7031 10.75H17.75ZM5.875 20.75C5.875 21.4531 6.22656 22.0391 6.8125 22.3906C7.35937 22.7422 8.10156 22.7422 8.6875 22.3906C9.23437 22.0391 9.625 21.4531 9.625 20.75C9.625 20.0859 9.23437 19.5 8.6875 19.1484C8.10156 18.7969 7.35937 18.7969 6.8125 19.1484C6.22656 19.5 5.875 20.0859 5.875 20.75ZM20.25 18.875C19.5469 18.875 18.9609 19.2656 18.6094 19.8125C18.2578 20.3984 18.2578 21.1406 18.6094 21.6875C18.9609 22.2734 19.5469 22.625 20.25 22.625C20.9141 22.625 21.5 22.2734 21.8516 21.6875C22.2031 21.1406 22.2031 20.3984 21.8516 19.8125C21.5 19.2656 20.9141 18.875 20.25 18.875Z" fill="url(#paint0_linear_13159_5583)"/> <path d="M3.375 4.5H15.875C16.8906 4.5 17.75 5.35938 17.75 6.375V8.25H19.7031C20.3672 8.25 21.0312 8.52344 21.5 8.99219L24.5078 12C24.9766 12.4688 25.25 13.1328 25.25 13.7969V14.5V15.75V18.25C25.9141 18.25 26.5 18.8359 26.5 19.5C26.5 20.2031 25.9141 20.75 25.25 20.75H24C24 22.8203 22.3203 24.5 20.25 24.5C18.1797 24.5 16.5 22.8203 16.5 20.75H11.5C11.5 22.8203 9.82031 24.5 7.75 24.5C5.67969 24.5 4 22.8203 4 20.75H3.375C2.32031 20.75 1.5 19.9297 1.5 18.875V6.375C1.5 5.35938 2.32031 4.5 3.375 4.5ZM17.75 10.75V14.5H22.75V13.7969L19.7031 10.75H17.75ZM5.875 20.75C5.875 21.4531 6.22656 22.0391 6.8125 22.3906C7.35937 22.7422 8.10156 22.7422 8.6875 22.3906C9.23437 22.0391 9.625 21.4531 9.625 20.75C9.625 20.0859 9.23437 19.5 8.6875 19.1484C8.10156 18.7969 7.35937 18.7969 6.8125 19.1484C6.22656 19.5 5.875 20.0859 5.875 20.75ZM20.25 18.875C19.5469 18.875 18.9609 19.2656 18.6094 19.8125C18.2578 20.3984 18.2578 21.1406 18.6094 21.6875C18.9609 22.2734 19.5469 22.625 20.25 22.625C20.9141 22.625 21.5 22.2734 21.8516 21.6875C22.2031 21.1406 22.2031 20.3984 21.8516 19.8125C21.5 19.2656 20.9141 18.875 20.25 18.875Z" fill="url(#paint1_linear_13159_5583)"/> <defs> <linearGradient id="paint0_linear_13159_5583" x1="26.1714" y1="18.75" x2="9.65882" y2="3.53368" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5583" x1="-2.12114" y1="26.592" x2="25.4629" y2="-3.73" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Field Services</h3></div></a></div><div class="mega-menu_nav-row"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67f05" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67f05" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/research-area/managed-services" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 33 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4 17.625C4 15.2031 5.5625 13.0938 7.75 12.3516C7.75 12.2344 7.75 12.1172 7.75 12C7.75 8.5625 10.5234 5.75 14 5.75C16.3047 5.75 18.3359 7.03906 19.3906 8.91406C19.9766 8.48438 20.7188 8.25 21.5 8.25C23.5703 8.25 25.25 9.92969 25.25 12C25.25 12.5078 25.1328 12.9375 24.9766 13.3672C27.2812 13.8359 29 15.8672 29 18.25C29 21.0234 26.7344 23.25 24 23.25H9.625C6.5 23.25 4 20.75 4 17.625Z" fill="#002A78"/> <path d="M4 17.625C4 15.2031 5.5625 13.0938 7.75 12.3516C7.75 12.2344 7.75 12.1172 7.75 12C7.75 8.5625 10.5234 5.75 14 5.75C16.3047 5.75 18.3359 7.03906 19.3906 8.91406C19.9766 8.48438 20.7188 8.25 21.5 8.25C23.5703 8.25 25.25 9.92969 25.25 12C25.25 12.5078 25.1328 12.9375 24.9766 13.3672C27.2812 13.8359 29 15.8672 29 18.25C29 21.0234 26.7344 23.25 24 23.25H9.625C6.5 23.25 4 20.75 4 17.625Z" fill="url(#paint0_linear_13159_5589)"/> <path d="M4 17.625C4 15.2031 5.5625 13.0938 7.75 12.3516C7.75 12.2344 7.75 12.1172 7.75 12C7.75 8.5625 10.5234 5.75 14 5.75C16.3047 5.75 18.3359 7.03906 19.3906 8.91406C19.9766 8.48438 20.7188 8.25 21.5 8.25C23.5703 8.25 25.25 9.92969 25.25 12C25.25 12.5078 25.1328 12.9375 24.9766 13.3672C27.2812 13.8359 29 15.8672 29 18.25C29 21.0234 26.7344 23.25 24 23.25H9.625C6.5 23.25 4 20.75 4 17.625Z" fill="url(#paint1_linear_13159_5589)"/> <defs> <linearGradient id="paint0_linear_13159_5589" x1="29.1786" y1="18.75" x2="12.6246" y2="2.85998" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5589" x1="-0.292853" y1="26.592" x2="27.1625" y2="-4.84609" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Managed Services</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67f14" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67f14" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/research-area/professional-services" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.1875 6.375C10.9922 6.375 10.875 6.53125 10.875 6.6875V8.25H17.125V6.6875C17.125 6.53125 16.9687 6.375 16.8125 6.375H11.1875ZM9 6.6875C9 5.51562 9.97656 4.5 11.1875 4.5H16.8125C17.9844 4.5 19 5.51562 19 6.6875V8.25H21.5C22.8672 8.25 24 9.38281 24 10.75V14.5H16.5H11.5H4V10.75C4 9.38281 5.09375 8.25 6.5 8.25H9V6.6875ZM24 15.75V20.75C24 22.1562 22.8672 23.25 21.5 23.25H6.5C5.09375 23.25 4 22.1562 4 20.75V15.75H11.5V17C11.5 17.7031 12.0469 18.25 12.75 18.25H15.25C15.9141 18.25 16.5 17.7031 16.5 17V15.75H24Z" fill="#002A78"/> <path d="M11.1875 6.375C10.9922 6.375 10.875 6.53125 10.875 6.6875V8.25H17.125V6.6875C17.125 6.53125 16.9687 6.375 16.8125 6.375H11.1875ZM9 6.6875C9 5.51562 9.97656 4.5 11.1875 4.5H16.8125C17.9844 4.5 19 5.51562 19 6.6875V8.25H21.5C22.8672 8.25 24 9.38281 24 10.75V14.5H16.5H11.5H4V10.75C4 9.38281 5.09375 8.25 6.5 8.25H9V6.6875ZM24 15.75V20.75C24 22.1562 22.8672 23.25 21.5 23.25H6.5C5.09375 23.25 4 22.1562 4 20.75V15.75H11.5V17C11.5 17.7031 12.0469 18.25 12.75 18.25H15.25C15.9141 18.25 16.5 17.7031 16.5 17V15.75H24Z" fill="url(#paint0_linear_13159_5594)"/> <path d="M11.1875 6.375C10.9922 6.375 10.875 6.53125 10.875 6.6875V8.25H17.125V6.6875C17.125 6.53125 16.9687 6.375 16.8125 6.375H11.1875ZM9 6.6875C9 5.51562 9.97656 4.5 11.1875 4.5H16.8125C17.9844 4.5 19 5.51562 19 6.6875V8.25H21.5C22.8672 8.25 24 9.38281 24 10.75V14.5H16.5H11.5H4V10.75C4 9.38281 5.09375 8.25 6.5 8.25H9V6.6875ZM24 15.75V20.75C24 22.1562 22.8672 23.25 21.5 23.25H6.5C5.09375 23.25 4 22.1562 4 20.75V15.75H11.5V17C11.5 17.7031 12.0469 18.25 12.75 18.25H15.25C15.9141 18.25 16.5 17.7031 16.5 17V15.75H24Z" fill="url(#paint1_linear_13159_5594)"/> <defs> <linearGradient id="paint0_linear_13159_5594" x1="26.1714" y1="18.75" x2="9.65882" y2="3.53368" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5594" x1="-2.12114" y1="26.592" x2="25.4629" y2="-3.73" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Professional Services</h3></div></a></div><div class="mega-menu_nav-row"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67f0c" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67f0c" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/research-area/offering-management" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 33 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6016 4.89062C16.0703 4.38281 16.8906 4.38281 17.3594 4.89062L21.1094 8.64062C21.6172 9.10938 21.6172 9.92969 21.1094 10.3984L17.3594 14.1484C16.8906 14.6562 16.0703 14.6562 15.6016 14.1484L11.8516 10.3984C11.3438 9.92969 11.3438 9.10938 11.8516 8.64062L15.6016 4.89062ZM7.125 8.5625V10.125V13.25V14.8516C7.125 15.5156 7.35938 16.1406 7.82812 16.6094L9.82031 18.6016C10.1719 18.9141 10.6797 18.9922 11.0312 18.7188C11.5391 18.4062 11.6172 17.6641 11.1875 17.2344L10.6016 16.6484L9.35156 15.3984C8.84375 14.9297 8.84375 14.1094 9.35156 13.6406C9.82031 13.1328 10.6406 13.1328 11.1094 13.6406L12.3594 14.8906L12.9453 15.4766L13.9609 16.4531C14.7812 17.2734 15.25 18.4062 15.25 19.5781V22.625C15.25 23.6797 14.3906 24.5 13.375 24.5H10.7578C10.0938 24.5 9.46875 24.2656 9 23.7969L5.09375 19.8906C4.39062 19.1875 4 18.2109 4 17.2344V13.25V10.75V8.5625C4 7.70312 4.66406 7 5.5625 7C6.42188 7 7.125 7.70312 7.125 8.5625ZM25.875 8.5625C25.875 7.70312 26.5781 7 27.4375 7C28.2969 7 29 7.70312 29 8.5625V10.75V13.25V17.2344C29 18.2109 28.6094 19.1875 27.9062 19.8906L24 23.7969C23.5312 24.2656 22.8672 24.5 22.2031 24.5H19.625C18.5703 24.5 17.75 23.6797 17.75 22.625V19.5781C17.75 18.4062 18.1797 17.2734 19 16.4531L20.0156 15.4766L20.6016 14.8906L21.8516 13.6406C22.3203 13.1328 23.1406 13.1328 23.6094 13.6406C24.1172 14.1094 24.1172 14.9297 23.6094 15.3984L22.3594 16.6484L21.7734 17.2344C21.3438 17.6641 21.4219 18.4062 21.9297 18.7188C22.2812 18.9922 22.7891 18.9141 23.1406 18.6016L25.1328 16.6094C25.6016 16.1406 25.875 15.5156 25.875 14.8516V13.25V10.125V8.5625Z" fill="#002A78"/> <path d="M15.6016 4.89062C16.0703 4.38281 16.8906 4.38281 17.3594 4.89062L21.1094 8.64062C21.6172 9.10938 21.6172 9.92969 21.1094 10.3984L17.3594 14.1484C16.8906 14.6562 16.0703 14.6562 15.6016 14.1484L11.8516 10.3984C11.3438 9.92969 11.3438 9.10938 11.8516 8.64062L15.6016 4.89062ZM7.125 8.5625V10.125V13.25V14.8516C7.125 15.5156 7.35938 16.1406 7.82812 16.6094L9.82031 18.6016C10.1719 18.9141 10.6797 18.9922 11.0312 18.7188C11.5391 18.4062 11.6172 17.6641 11.1875 17.2344L10.6016 16.6484L9.35156 15.3984C8.84375 14.9297 8.84375 14.1094 9.35156 13.6406C9.82031 13.1328 10.6406 13.1328 11.1094 13.6406L12.3594 14.8906L12.9453 15.4766L13.9609 16.4531C14.7812 17.2734 15.25 18.4062 15.25 19.5781V22.625C15.25 23.6797 14.3906 24.5 13.375 24.5H10.7578C10.0938 24.5 9.46875 24.2656 9 23.7969L5.09375 19.8906C4.39062 19.1875 4 18.2109 4 17.2344V13.25V10.75V8.5625C4 7.70312 4.66406 7 5.5625 7C6.42188 7 7.125 7.70312 7.125 8.5625ZM25.875 8.5625C25.875 7.70312 26.5781 7 27.4375 7C28.2969 7 29 7.70312 29 8.5625V10.75V13.25V17.2344C29 18.2109 28.6094 19.1875 27.9062 19.8906L24 23.7969C23.5312 24.2656 22.8672 24.5 22.2031 24.5H19.625C18.5703 24.5 17.75 23.6797 17.75 22.625V19.5781C17.75 18.4062 18.1797 17.2734 19 16.4531L20.0156 15.4766L20.6016 14.8906L21.8516 13.6406C22.3203 13.1328 23.1406 13.1328 23.6094 13.6406C24.1172 14.1094 24.1172 14.9297 23.6094 15.3984L22.3594 16.6484L21.7734 17.2344C21.3438 17.6641 21.4219 18.4062 21.9297 18.7188C22.2812 18.9922 22.7891 18.9141 23.1406 18.6016L25.1328 16.6094C25.6016 16.1406 25.875 15.5156 25.875 14.8516V13.25V10.125V8.5625Z" fill="url(#paint0_linear_13159_5600)"/> <path d="M15.6016 4.89062C16.0703 4.38281 16.8906 4.38281 17.3594 4.89062L21.1094 8.64062C21.6172 9.10938 21.6172 9.92969 21.1094 10.3984L17.3594 14.1484C16.8906 14.6562 16.0703 14.6562 15.6016 14.1484L11.8516 10.3984C11.3438 9.92969 11.3438 9.10938 11.8516 8.64062L15.6016 4.89062ZM7.125 8.5625V10.125V13.25V14.8516C7.125 15.5156 7.35938 16.1406 7.82812 16.6094L9.82031 18.6016C10.1719 18.9141 10.6797 18.9922 11.0312 18.7188C11.5391 18.4062 11.6172 17.6641 11.1875 17.2344L10.6016 16.6484L9.35156 15.3984C8.84375 14.9297 8.84375 14.1094 9.35156 13.6406C9.82031 13.1328 10.6406 13.1328 11.1094 13.6406L12.3594 14.8906L12.9453 15.4766L13.9609 16.4531C14.7812 17.2734 15.25 18.4062 15.25 19.5781V22.625C15.25 23.6797 14.3906 24.5 13.375 24.5H10.7578C10.0938 24.5 9.46875 24.2656 9 23.7969L5.09375 19.8906C4.39062 19.1875 4 18.2109 4 17.2344V13.25V10.75V8.5625C4 7.70312 4.66406 7 5.5625 7C6.42188 7 7.125 7.70312 7.125 8.5625ZM25.875 8.5625C25.875 7.70312 26.5781 7 27.4375 7C28.2969 7 29 7.70312 29 8.5625V10.75V13.25V17.2344C29 18.2109 28.6094 19.1875 27.9062 19.8906L24 23.7969C23.5312 24.2656 22.8672 24.5 22.2031 24.5H19.625C18.5703 24.5 17.75 23.6797 17.75 22.625V19.5781C17.75 18.4062 18.1797 17.2734 19 16.4531L20.0156 15.4766L20.6016 14.8906L21.8516 13.6406C22.3203 13.1328 23.1406 13.1328 23.6094 13.6406C24.1172 14.1094 24.1172 14.9297 23.6094 15.3984L22.3594 16.6484L21.7734 17.2344C21.3438 17.6641 21.4219 18.4062 21.9297 18.7188C22.2812 18.9922 22.7891 18.9141 23.1406 18.6016L25.1328 16.6094C25.6016 16.1406 25.875 15.5156 25.875 14.8516V13.25V10.125V8.5625Z" fill="url(#paint1_linear_13159_5600)"/> <defs> <linearGradient id="paint0_linear_13159_5600" x1="29.1786" y1="18.75" x2="12.6246" y2="2.85998" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5600" x1="-0.292853" y1="26.592" x2="27.1625" y2="-4.84609" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Offering Management</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:06086e6a-1f81-1478-688b-685427f67f1b" data-wf-element-id="06086e6a-1f81-1478-688b-685427f67f1b" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/research-area/support-services" aria-current="page" class="mega-menu_nav-item w-inline-block w--current"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13.375 4.69531C13.7266 4.46094 14.2344 4.46094 14.5859 4.69531L21.3047 8.52344L21.5 8.5625V8.60156L23.3359 9.69531C23.8437 9.96875 24.0781 10.5547 23.9609 11.1016C23.8047 11.6484 23.2969 12.0391 22.75 12.0391H5.25C4.66406 12.0391 4.15625 11.6484 4.03906 11.1016C3.88281 10.5547 4.11719 9.96875 4.625 9.69531L6.5 8.60156V8.5625L6.65625 8.52344L13.375 4.69531ZM6.5 13.25H9V20.75H10.5625V13.25H13.0625V20.75H14.9375V13.25H17.4375V20.75H19V13.25H21.5V20.9453C21.5 20.9453 21.5391 20.9453 21.5391 20.9844L23.4141 22.2344C23.8828 22.5469 24.0781 23.0938 23.9219 23.6406C23.7656 24.1484 23.2969 24.5 22.75 24.5H5.25C4.66406 24.5 4.19531 24.1484 4.03906 23.6406C3.88281 23.0938 4.07812 22.5469 4.54687 22.2344L6.42187 20.9844C6.42187 20.9453 6.46094 20.9453 6.5 20.9453V13.25Z" fill="#002A78"/> <path d="M13.375 4.69531C13.7266 4.46094 14.2344 4.46094 14.5859 4.69531L21.3047 8.52344L21.5 8.5625V8.60156L23.3359 9.69531C23.8437 9.96875 24.0781 10.5547 23.9609 11.1016C23.8047 11.6484 23.2969 12.0391 22.75 12.0391H5.25C4.66406 12.0391 4.15625 11.6484 4.03906 11.1016C3.88281 10.5547 4.11719 9.96875 4.625 9.69531L6.5 8.60156V8.5625L6.65625 8.52344L13.375 4.69531ZM6.5 13.25H9V20.75H10.5625V13.25H13.0625V20.75H14.9375V13.25H17.4375V20.75H19V13.25H21.5V20.9453C21.5 20.9453 21.5391 20.9453 21.5391 20.9844L23.4141 22.2344C23.8828 22.5469 24.0781 23.0938 23.9219 23.6406C23.7656 24.1484 23.2969 24.5 22.75 24.5H5.25C4.66406 24.5 4.19531 24.1484 4.03906 23.6406C3.88281 23.0938 4.07812 22.5469 4.54687 22.2344L6.42187 20.9844C6.42187 20.9453 6.46094 20.9453 6.5 20.9453V13.25Z" fill="url(#paint0_linear_13159_5606)"/> <path d="M13.375 4.69531C13.7266 4.46094 14.2344 4.46094 14.5859 4.69531L21.3047 8.52344L21.5 8.5625V8.60156L23.3359 9.69531C23.8437 9.96875 24.0781 10.5547 23.9609 11.1016C23.8047 11.6484 23.2969 12.0391 22.75 12.0391H5.25C4.66406 12.0391 4.15625 11.6484 4.03906 11.1016C3.88281 10.5547 4.11719 9.96875 4.625 9.69531L6.5 8.60156V8.5625L6.65625 8.52344L13.375 4.69531ZM6.5 13.25H9V20.75H10.5625V13.25H13.0625V20.75H14.9375V13.25H17.4375V20.75H19V13.25H21.5V20.9453C21.5 20.9453 21.5391 20.9453 21.5391 20.9844L23.4141 22.2344C23.8828 22.5469 24.0781 23.0938 23.9219 23.6406C23.7656 24.1484 23.2969 24.5 22.75 24.5H5.25C4.66406 24.5 4.19531 24.1484 4.03906 23.6406C3.88281 23.0938 4.07812 22.5469 4.54687 22.2344L6.42187 20.9844C6.42187 20.9453 6.46094 20.9453 6.5 20.9453V13.25Z" fill="url(#paint1_linear_13159_5606)"/> <defs> <linearGradient id="paint0_linear_13159_5606" x1="26.1714" y1="18.75" x2="9.65882" y2="3.53368" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5606" x1="-2.12114" y1="26.592" x2="25.4629" y2="-3.73" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Support Services</h3></div></a></div></div></div><div class="mega-menu_content-wrapper shadow_elevation-3"><div class="mega-menu_content-left no-padding-bottom"><h2 class="title-size-medium for-mega-menu">Digital solutions</h2><div class="text-size-small opacity-75">Industry insights, benchmarking, data-driven strategies, and more</div></div><div class="mega-menu_content-right border-radius-bottom"><div class="mega-menu_nav-row"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:7206c9c4-0b17-484e-3e2b-03fc72e3f3e5" data-wf-element-id="7206c9c4-0b17-484e-3e2b-03fc72e3f3e5" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="https://portal.tsia.com/#sign-up" target="_blank" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4 14.5C4 10.9453 5.875 7.66406 9 5.86719C12.0859 4.07031 15.875 4.07031 19 5.86719C22.0859 7.66406 24 10.9453 24 14.5C24 18.0938 22.0859 21.375 19 23.1719C15.875 24.9688 12.0859 24.9688 9 23.1719C5.875 21.375 4 18.0938 4 14.5ZM15.25 8.25C15.25 7.58594 14.6641 7 14 7C13.2969 7 12.75 7.58594 12.75 8.25C12.75 8.95312 13.2969 9.5 14 9.5C14.6641 9.5 15.25 8.95312 15.25 8.25ZM14 20.75C15.3672 20.75 16.5 19.6562 16.5 18.25C16.5 17.5859 16.2266 16.9609 15.7578 16.5312L18.2969 10.8281C18.4922 10.3594 18.2578 9.8125 17.7891 9.61719C17.3203 9.38281 16.7734 9.61719 16.5781 10.0859L14.0391 15.75H14C12.5938 15.75 11.5 16.8828 11.5 18.25C11.5 19.6562 12.5938 20.75 14 20.75ZM10.875 10.125C10.875 9.46094 10.2891 8.875 9.625 8.875C8.92188 8.875 8.375 9.46094 8.375 10.125C8.375 10.8281 8.92188 11.375 9.625 11.375C10.2891 11.375 10.875 10.8281 10.875 10.125ZM7.75 15.75C8.41406 15.75 9 15.2031 9 14.5C9 13.8359 8.41406 13.25 7.75 13.25C7.04688 13.25 6.5 13.8359 6.5 14.5C6.5 15.2031 7.04688 15.75 7.75 15.75ZM21.5 14.5C21.5 13.8359 20.9141 13.25 20.25 13.25C19.5469 13.25 19 13.8359 19 14.5C19 15.2031 19.5469 15.75 20.25 15.75C20.9141 15.75 21.5 15.2031 21.5 14.5Z" fill="#002A78"/> <path d="M4 14.5C4 10.9453 5.875 7.66406 9 5.86719C12.0859 4.07031 15.875 4.07031 19 5.86719C22.0859 7.66406 24 10.9453 24 14.5C24 18.0938 22.0859 21.375 19 23.1719C15.875 24.9688 12.0859 24.9688 9 23.1719C5.875 21.375 4 18.0938 4 14.5ZM15.25 8.25C15.25 7.58594 14.6641 7 14 7C13.2969 7 12.75 7.58594 12.75 8.25C12.75 8.95312 13.2969 9.5 14 9.5C14.6641 9.5 15.25 8.95312 15.25 8.25ZM14 20.75C15.3672 20.75 16.5 19.6562 16.5 18.25C16.5 17.5859 16.2266 16.9609 15.7578 16.5312L18.2969 10.8281C18.4922 10.3594 18.2578 9.8125 17.7891 9.61719C17.3203 9.38281 16.7734 9.61719 16.5781 10.0859L14.0391 15.75H14C12.5938 15.75 11.5 16.8828 11.5 18.25C11.5 19.6562 12.5938 20.75 14 20.75ZM10.875 10.125C10.875 9.46094 10.2891 8.875 9.625 8.875C8.92188 8.875 8.375 9.46094 8.375 10.125C8.375 10.8281 8.92188 11.375 9.625 11.375C10.2891 11.375 10.875 10.8281 10.875 10.125ZM7.75 15.75C8.41406 15.75 9 15.2031 9 14.5C9 13.8359 8.41406 13.25 7.75 13.25C7.04688 13.25 6.5 13.8359 6.5 14.5C6.5 15.2031 7.04688 15.75 7.75 15.75ZM21.5 14.5C21.5 13.8359 20.9141 13.25 20.25 13.25C19.5469 13.25 19 13.8359 19 14.5C19 15.2031 19.5469 15.75 20.25 15.75C20.9141 15.75 21.5 15.2031 21.5 14.5Z" fill="url(#paint0_linear_13159_5635)"/> <path d="M4 14.5C4 10.9453 5.875 7.66406 9 5.86719C12.0859 4.07031 15.875 4.07031 19 5.86719C22.0859 7.66406 24 10.9453 24 14.5C24 18.0938 22.0859 21.375 19 23.1719C15.875 24.9688 12.0859 24.9688 9 23.1719C5.875 21.375 4 18.0938 4 14.5ZM15.25 8.25C15.25 7.58594 14.6641 7 14 7C13.2969 7 12.75 7.58594 12.75 8.25C12.75 8.95312 13.2969 9.5 14 9.5C14.6641 9.5 15.25 8.95312 15.25 8.25ZM14 20.75C15.3672 20.75 16.5 19.6562 16.5 18.25C16.5 17.5859 16.2266 16.9609 15.7578 16.5312L18.2969 10.8281C18.4922 10.3594 18.2578 9.8125 17.7891 9.61719C17.3203 9.38281 16.7734 9.61719 16.5781 10.0859L14.0391 15.75H14C12.5938 15.75 11.5 16.8828 11.5 18.25C11.5 19.6562 12.5938 20.75 14 20.75ZM10.875 10.125C10.875 9.46094 10.2891 8.875 9.625 8.875C8.92188 8.875 8.375 9.46094 8.375 10.125C8.375 10.8281 8.92188 11.375 9.625 11.375C10.2891 11.375 10.875 10.8281 10.875 10.125ZM7.75 15.75C8.41406 15.75 9 15.2031 9 14.5C9 13.8359 8.41406 13.25 7.75 13.25C7.04688 13.25 6.5 13.8359 6.5 14.5C6.5 15.2031 7.04688 15.75 7.75 15.75ZM21.5 14.5C21.5 13.8359 20.9141 13.25 20.25 13.25C19.5469 13.25 19 13.8359 19 14.5C19 15.2031 19.5469 15.75 20.25 15.75C20.9141 15.75 21.5 15.2031 21.5 14.5Z" fill="url(#paint1_linear_13159_5635)"/> <defs> <linearGradient id="paint0_linear_13159_5635" x1="24.1429" y1="18.75" x2="8.1364" y2="6.45841" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5635" x1="0.565717" y1="26.592" x2="28.1672" y2="1.30769" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">TSIA Portal</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:7206c9c4-0b17-484e-3e2b-03fc72e3f3ea" data-wf-element-id="7206c9c4-0b17-484e-3e2b-03fc72e3f3ea" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/performance-optimizer" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4 14.5C4 10.9453 5.875 7.66406 9 5.86719C12.0859 4.07031 15.875 4.07031 19 5.86719C22.0859 7.66406 24 10.9453 24 14.5C24 18.0938 22.0859 21.375 19 23.1719C15.875 24.9688 12.0859 24.9688 9 23.1719C5.875 21.375 4 18.0938 4 14.5ZM15.25 8.25C15.25 7.58594 14.6641 7 14 7C13.2969 7 12.75 7.58594 12.75 8.25C12.75 8.95312 13.2969 9.5 14 9.5C14.6641 9.5 15.25 8.95312 15.25 8.25ZM14 20.75C15.3672 20.75 16.5 19.6562 16.5 18.25C16.5 17.5859 16.2266 16.9609 15.7578 16.5312L18.2969 10.8281C18.4922 10.3594 18.2578 9.8125 17.7891 9.61719C17.3203 9.38281 16.7734 9.61719 16.5781 10.0859L14.0391 15.75H14C12.5938 15.75 11.5 16.8828 11.5 18.25C11.5 19.6562 12.5938 20.75 14 20.75ZM10.875 10.125C10.875 9.46094 10.2891 8.875 9.625 8.875C8.92188 8.875 8.375 9.46094 8.375 10.125C8.375 10.8281 8.92188 11.375 9.625 11.375C10.2891 11.375 10.875 10.8281 10.875 10.125ZM7.75 15.75C8.41406 15.75 9 15.2031 9 14.5C9 13.8359 8.41406 13.25 7.75 13.25C7.04688 13.25 6.5 13.8359 6.5 14.5C6.5 15.2031 7.04688 15.75 7.75 15.75ZM21.5 14.5C21.5 13.8359 20.9141 13.25 20.25 13.25C19.5469 13.25 19 13.8359 19 14.5C19 15.2031 19.5469 15.75 20.25 15.75C20.9141 15.75 21.5 15.2031 21.5 14.5Z" fill="#002A78"/> <path d="M4 14.5C4 10.9453 5.875 7.66406 9 5.86719C12.0859 4.07031 15.875 4.07031 19 5.86719C22.0859 7.66406 24 10.9453 24 14.5C24 18.0938 22.0859 21.375 19 23.1719C15.875 24.9688 12.0859 24.9688 9 23.1719C5.875 21.375 4 18.0938 4 14.5ZM15.25 8.25C15.25 7.58594 14.6641 7 14 7C13.2969 7 12.75 7.58594 12.75 8.25C12.75 8.95312 13.2969 9.5 14 9.5C14.6641 9.5 15.25 8.95312 15.25 8.25ZM14 20.75C15.3672 20.75 16.5 19.6562 16.5 18.25C16.5 17.5859 16.2266 16.9609 15.7578 16.5312L18.2969 10.8281C18.4922 10.3594 18.2578 9.8125 17.7891 9.61719C17.3203 9.38281 16.7734 9.61719 16.5781 10.0859L14.0391 15.75H14C12.5938 15.75 11.5 16.8828 11.5 18.25C11.5 19.6562 12.5938 20.75 14 20.75ZM10.875 10.125C10.875 9.46094 10.2891 8.875 9.625 8.875C8.92188 8.875 8.375 9.46094 8.375 10.125C8.375 10.8281 8.92188 11.375 9.625 11.375C10.2891 11.375 10.875 10.8281 10.875 10.125ZM7.75 15.75C8.41406 15.75 9 15.2031 9 14.5C9 13.8359 8.41406 13.25 7.75 13.25C7.04688 13.25 6.5 13.8359 6.5 14.5C6.5 15.2031 7.04688 15.75 7.75 15.75ZM21.5 14.5C21.5 13.8359 20.9141 13.25 20.25 13.25C19.5469 13.25 19 13.8359 19 14.5C19 15.2031 19.5469 15.75 20.25 15.75C20.9141 15.75 21.5 15.2031 21.5 14.5Z" fill="url(#paint0_linear_13159_5635)"/> <path d="M4 14.5C4 10.9453 5.875 7.66406 9 5.86719C12.0859 4.07031 15.875 4.07031 19 5.86719C22.0859 7.66406 24 10.9453 24 14.5C24 18.0938 22.0859 21.375 19 23.1719C15.875 24.9688 12.0859 24.9688 9 23.1719C5.875 21.375 4 18.0938 4 14.5ZM15.25 8.25C15.25 7.58594 14.6641 7 14 7C13.2969 7 12.75 7.58594 12.75 8.25C12.75 8.95312 13.2969 9.5 14 9.5C14.6641 9.5 15.25 8.95312 15.25 8.25ZM14 20.75C15.3672 20.75 16.5 19.6562 16.5 18.25C16.5 17.5859 16.2266 16.9609 15.7578 16.5312L18.2969 10.8281C18.4922 10.3594 18.2578 9.8125 17.7891 9.61719C17.3203 9.38281 16.7734 9.61719 16.5781 10.0859L14.0391 15.75H14C12.5938 15.75 11.5 16.8828 11.5 18.25C11.5 19.6562 12.5938 20.75 14 20.75ZM10.875 10.125C10.875 9.46094 10.2891 8.875 9.625 8.875C8.92188 8.875 8.375 9.46094 8.375 10.125C8.375 10.8281 8.92188 11.375 9.625 11.375C10.2891 11.375 10.875 10.8281 10.875 10.125ZM7.75 15.75C8.41406 15.75 9 15.2031 9 14.5C9 13.8359 8.41406 13.25 7.75 13.25C7.04688 13.25 6.5 13.8359 6.5 14.5C6.5 15.2031 7.04688 15.75 7.75 15.75ZM21.5 14.5C21.5 13.8359 20.9141 13.25 20.25 13.25C19.5469 13.25 19 13.8359 19 14.5C19 15.2031 19.5469 15.75 20.25 15.75C20.9141 15.75 21.5 15.2031 21.5 14.5Z" fill="url(#paint1_linear_13159_5635)"/> <defs> <linearGradient id="paint0_linear_13159_5635" x1="24.1429" y1="18.75" x2="8.1364" y2="6.45841" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5635" x1="0.565717" y1="26.592" x2="28.1672" y2="1.30769" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Performance Optimizer<br/>Industry Benchmarking</h3></div></a></div></div></div><div class="mega-menu_content-wrapper shadow_elevation-3 border-radius-none hide"><div class="mega-menu_content-left no-padding-bottom"><h2 class="title-size-medium for-mega-menu">Digital solutions</h2><div class="text-size-small opacity-75">Nam non augue lorem. Phasellus posuere sit amet velit in tincidunt.</div></div><div class="mega-menu_content-right border-radius-top"><div class="mega-menu_nav-row top-mega-menu"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:8e325ee9-ff0d-500c-3057-e33a968df9c3" data-wf-element-id="8e325ee9-ff0d-500c-3057-e33a968df9c3" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="https://portal.tsia.com/" target="_blank" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_13159_43489)"> <path d="M15.4935 4V7.94751H21.0378V10.71H15.4935V19.0026C15.4935 20.4813 16.171 20.9777 17.6226 20.9777H30.573C31.8948 20.9777 32.4118 20.4527 32.4118 19.4652C32.4118 16.5702 22.6423 17.6876 22.6423 12.2277C22.6423 9.43139 24.5448 7.95011 27.9294 7.95011H34.602V10.7126H27.4455C26.0575 10.7126 25.6399 11.1076 25.6093 12.0951C25.5762 14.8264 35.3788 13.6752 35.3788 19.3326C35.3788 22.3264 33.3159 23.7401 30.573 23.7401H17.233C14.3296 23.7401 12.6539 21.7651 12.6539 18.6414V4H15.4935Z" fill="#FFB4AB"/> <path d="M15.4935 4V7.94751H21.0378V10.71H15.4935V19.0026C15.4935 20.4813 16.171 20.9777 17.6226 20.9777H30.573C31.8948 20.9777 32.4118 20.4527 32.4118 19.4652C32.4118 16.5702 22.6423 17.6876 22.6423 12.2277C22.6423 9.43139 24.5448 7.95011 27.9294 7.95011H34.602V10.7126H27.4455C26.0575 10.7126 25.6399 11.1076 25.6093 12.0951C25.5762 14.8264 35.3788 13.6752 35.3788 19.3326C35.3788 22.3264 33.3159 23.7401 30.573 23.7401H17.233C14.3296 23.7401 12.6539 21.7651 12.6539 18.6414V4H15.4935Z" fill="url(#paint0_linear_13159_43489)"/> <path d="M15.4935 4V7.94751H21.0378V10.71H15.4935V19.0026C15.4935 20.4813 16.171 20.9777 17.6226 20.9777H30.573C31.8948 20.9777 32.4118 20.4527 32.4118 19.4652C32.4118 16.5702 22.6423 17.6876 22.6423 12.2277C22.6423 9.43139 24.5448 7.95011 27.9294 7.95011H34.602V10.7126H27.4455C26.0575 10.7126 25.6399 11.1076 25.6093 12.0951C25.5762 14.8264 35.3788 13.6752 35.3788 19.3326C35.3788 22.3264 33.3159 23.7401 30.573 23.7401H17.233C14.3296 23.7401 12.6539 21.7651 12.6539 18.6414V4H15.4935Z" fill="url(#paint1_linear_13159_43489)"/> <path d="M39.2499 7.93192H36.3185V23.7401H39.2499V7.93192Z" fill="#FFB4AB"/> <path d="M39.2499 7.93192H36.3185V23.7401H39.2499V7.93192Z" fill="url(#paint2_linear_13159_43489)"/> <path d="M39.2499 7.93192H36.3185V23.7401H39.2499V7.93192Z" fill="url(#paint3_linear_13159_43489)"/> <path d="M11.2506 9.29367C11.2506 10.4917 10.2981 11.4636 9.12401 11.4636C7.94995 11.4636 7 10.4917 7 9.29367C7 8.09564 7.9525 7.12371 9.12656 7.12371C10.3006 7.12371 11.2531 8.09564 11.2531 9.29367H11.2506Z" fill="#FFB4AB"/> <path d="M11.2506 9.29367C11.2506 10.4917 10.2981 11.4636 9.12401 11.4636C7.94995 11.4636 7 10.4917 7 9.29367C7 8.09564 7.9525 7.12371 9.12656 7.12371C10.3006 7.12371 11.2531 8.09564 11.2531 9.29367H11.2506Z" fill="url(#paint4_linear_13159_43489)"/> <path d="M11.2506 9.29367C11.2506 10.4917 10.2981 11.4636 9.12401 11.4636C7.94995 11.4636 7 10.4917 7 9.29367C7 8.09564 7.9525 7.12371 9.12656 7.12371C10.3006 7.12371 11.2531 8.09564 11.2531 9.29367H11.2506Z" fill="url(#paint5_linear_13159_43489)"/> <path d="M53.2291 7.93451V9.67827C51.8921 8.43347 50.1501 7.67983 48.24 7.67983C44.0353 7.67983 40.6251 11.3337 40.6251 15.8399C40.6251 20.3462 44.0327 24 48.24 24C50.1475 24 51.8921 23.2464 53.2291 22.0016V23.7453H56.1605V7.93451H53.2291ZM48.3393 21.2089C45.6397 21.2089 43.4495 18.8051 43.4495 15.8399C43.4495 12.8747 45.6397 10.4709 48.3393 10.4709C51.0389 10.4709 53.2291 12.8747 53.2291 15.8399C53.2291 18.8051 51.0389 21.2089 48.3393 21.2089Z" fill="#FFB4AB"/> <path d="M53.2291 7.93451V9.67827C51.8921 8.43347 50.1501 7.67983 48.24 7.67983C44.0353 7.67983 40.6251 11.3337 40.6251 15.8399C40.6251 20.3462 44.0327 24 48.24 24C50.1475 24 51.8921 23.2464 53.2291 22.0016V23.7453H56.1605V7.93451H53.2291ZM48.3393 21.2089C45.6397 21.2089 43.4495 18.8051 43.4495 15.8399C43.4495 12.8747 45.6397 10.4709 48.3393 10.4709C51.0389 10.4709 53.2291 12.8747 53.2291 15.8399C53.2291 18.8051 51.0389 21.2089 48.3393 21.2089Z" fill="url(#paint6_linear_13159_43489)"/> <path d="M53.2291 7.93451V9.67827C51.8921 8.43347 50.1501 7.67983 48.24 7.67983C44.0353 7.67983 40.6251 11.3337 40.6251 15.8399C40.6251 20.3462 44.0327 24 48.24 24C50.1475 24 51.8921 23.2464 53.2291 22.0016V23.7453H56.1605V7.93451H53.2291ZM48.3393 21.2089C45.6397 21.2089 43.4495 18.8051 43.4495 15.8399C43.4495 12.8747 45.6397 10.4709 48.3393 10.4709C51.0389 10.4709 53.2291 12.8747 53.2291 15.8399C53.2291 18.8051 51.0389 21.2089 48.3393 21.2089Z" fill="url(#paint7_linear_13159_43489)"/> </g> <defs> <linearGradient id="paint0_linear_13159_43489" x1="9.45" y1="21.1429" x2="21.9075" y2="5.80864" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.46354" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_43489" x1="7" y1="24" x2="24.0662" y2="4.22979" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.348958" stop-color="#0053DB"/> <stop offset="0.5625" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> <linearGradient id="paint2_linear_13159_43489" x1="9.45" y1="21.1429" x2="21.9075" y2="5.80864" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.46354" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint3_linear_13159_43489" x1="7" y1="24" x2="24.0662" y2="4.22979" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.348958" stop-color="#0053DB"/> <stop offset="0.5625" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> <linearGradient id="paint4_linear_13159_43489" x1="9.45" y1="21.1429" x2="21.9075" y2="5.80864" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.46354" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint5_linear_13159_43489" x1="7" y1="24" x2="24.0662" y2="4.22979" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.348958" stop-color="#0053DB"/> <stop offset="0.5625" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> <linearGradient id="paint6_linear_13159_43489" x1="9.45" y1="21.1429" x2="21.9075" y2="5.80864" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.46354" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint7_linear_13159_43489" x1="7" y1="24" x2="24.0662" y2="4.22979" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.348958" stop-color="#0053DB"/> <stop offset="0.5625" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> <clipPath id="clip0_13159_43489"> <rect width="14" height="20" fill="white" transform="translate(7 4)"/> </clipPath> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">TSIA Portal</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:8e325ee9-ff0d-500c-3057-e33a968df9c8" data-wf-element-id="8e325ee9-ff0d-500c-3057-e33a968df9c8" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/performance-optimizer" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 28 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4 14.5C4 10.9453 5.875 7.66406 9 5.86719C12.0859 4.07031 15.875 4.07031 19 5.86719C22.0859 7.66406 24 10.9453 24 14.5C24 18.0938 22.0859 21.375 19 23.1719C15.875 24.9688 12.0859 24.9688 9 23.1719C5.875 21.375 4 18.0938 4 14.5ZM15.25 8.25C15.25 7.58594 14.6641 7 14 7C13.2969 7 12.75 7.58594 12.75 8.25C12.75 8.95312 13.2969 9.5 14 9.5C14.6641 9.5 15.25 8.95312 15.25 8.25ZM14 20.75C15.3672 20.75 16.5 19.6562 16.5 18.25C16.5 17.5859 16.2266 16.9609 15.7578 16.5312L18.2969 10.8281C18.4922 10.3594 18.2578 9.8125 17.7891 9.61719C17.3203 9.38281 16.7734 9.61719 16.5781 10.0859L14.0391 15.75H14C12.5938 15.75 11.5 16.8828 11.5 18.25C11.5 19.6562 12.5938 20.75 14 20.75ZM10.875 10.125C10.875 9.46094 10.2891 8.875 9.625 8.875C8.92188 8.875 8.375 9.46094 8.375 10.125C8.375 10.8281 8.92188 11.375 9.625 11.375C10.2891 11.375 10.875 10.8281 10.875 10.125ZM7.75 15.75C8.41406 15.75 9 15.2031 9 14.5C9 13.8359 8.41406 13.25 7.75 13.25C7.04688 13.25 6.5 13.8359 6.5 14.5C6.5 15.2031 7.04688 15.75 7.75 15.75ZM21.5 14.5C21.5 13.8359 20.9141 13.25 20.25 13.25C19.5469 13.25 19 13.8359 19 14.5C19 15.2031 19.5469 15.75 20.25 15.75C20.9141 15.75 21.5 15.2031 21.5 14.5Z" fill="#002A78"/> <path d="M4 14.5C4 10.9453 5.875 7.66406 9 5.86719C12.0859 4.07031 15.875 4.07031 19 5.86719C22.0859 7.66406 24 10.9453 24 14.5C24 18.0938 22.0859 21.375 19 23.1719C15.875 24.9688 12.0859 24.9688 9 23.1719C5.875 21.375 4 18.0938 4 14.5ZM15.25 8.25C15.25 7.58594 14.6641 7 14 7C13.2969 7 12.75 7.58594 12.75 8.25C12.75 8.95312 13.2969 9.5 14 9.5C14.6641 9.5 15.25 8.95312 15.25 8.25ZM14 20.75C15.3672 20.75 16.5 19.6562 16.5 18.25C16.5 17.5859 16.2266 16.9609 15.7578 16.5312L18.2969 10.8281C18.4922 10.3594 18.2578 9.8125 17.7891 9.61719C17.3203 9.38281 16.7734 9.61719 16.5781 10.0859L14.0391 15.75H14C12.5938 15.75 11.5 16.8828 11.5 18.25C11.5 19.6562 12.5938 20.75 14 20.75ZM10.875 10.125C10.875 9.46094 10.2891 8.875 9.625 8.875C8.92188 8.875 8.375 9.46094 8.375 10.125C8.375 10.8281 8.92188 11.375 9.625 11.375C10.2891 11.375 10.875 10.8281 10.875 10.125ZM7.75 15.75C8.41406 15.75 9 15.2031 9 14.5C9 13.8359 8.41406 13.25 7.75 13.25C7.04688 13.25 6.5 13.8359 6.5 14.5C6.5 15.2031 7.04688 15.75 7.75 15.75ZM21.5 14.5C21.5 13.8359 20.9141 13.25 20.25 13.25C19.5469 13.25 19 13.8359 19 14.5C19 15.2031 19.5469 15.75 20.25 15.75C20.9141 15.75 21.5 15.2031 21.5 14.5Z" fill="url(#paint0_linear_13159_5635)"/> <path d="M4 14.5C4 10.9453 5.875 7.66406 9 5.86719C12.0859 4.07031 15.875 4.07031 19 5.86719C22.0859 7.66406 24 10.9453 24 14.5C24 18.0938 22.0859 21.375 19 23.1719C15.875 24.9688 12.0859 24.9688 9 23.1719C5.875 21.375 4 18.0938 4 14.5ZM15.25 8.25C15.25 7.58594 14.6641 7 14 7C13.2969 7 12.75 7.58594 12.75 8.25C12.75 8.95312 13.2969 9.5 14 9.5C14.6641 9.5 15.25 8.95312 15.25 8.25ZM14 20.75C15.3672 20.75 16.5 19.6562 16.5 18.25C16.5 17.5859 16.2266 16.9609 15.7578 16.5312L18.2969 10.8281C18.4922 10.3594 18.2578 9.8125 17.7891 9.61719C17.3203 9.38281 16.7734 9.61719 16.5781 10.0859L14.0391 15.75H14C12.5938 15.75 11.5 16.8828 11.5 18.25C11.5 19.6562 12.5938 20.75 14 20.75ZM10.875 10.125C10.875 9.46094 10.2891 8.875 9.625 8.875C8.92188 8.875 8.375 9.46094 8.375 10.125C8.375 10.8281 8.92188 11.375 9.625 11.375C10.2891 11.375 10.875 10.8281 10.875 10.125ZM7.75 15.75C8.41406 15.75 9 15.2031 9 14.5C9 13.8359 8.41406 13.25 7.75 13.25C7.04688 13.25 6.5 13.8359 6.5 14.5C6.5 15.2031 7.04688 15.75 7.75 15.75ZM21.5 14.5C21.5 13.8359 20.9141 13.25 20.25 13.25C19.5469 13.25 19 13.8359 19 14.5C19 15.2031 19.5469 15.75 20.25 15.75C20.9141 15.75 21.5 15.2031 21.5 14.5Z" fill="url(#paint1_linear_13159_5635)"/> <defs> <linearGradient id="paint0_linear_13159_5635" x1="24.1429" y1="18.75" x2="8.1364" y2="6.45841" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_13159_5635" x1="0.565717" y1="26.592" x2="28.1672" y2="1.30769" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Performance Optimizer Industry Benchmarking</h3></div></a></div></div></div></nav></div><div data-hover="true" data-delay="0" data-w-id="37009b15-1aa0-dfe2-eeb1-3e220cde5d9d" class="nav_dropdown w-dropdown"><div class="nav_link for-dropdown w-dropdown-toggle"><div>Insights</div><div class="nav_dropdown-icon-wrapper"><div class="icon-embed-xxsmall w-embed"><svg width="13" height="12" viewBox="0 0 12 10" fill="currentColor" xmlns="http://www.w3.org/2000/svg"> <g> <path d="M5.28133 8.7188L1.28133 4.71875C1.00008 4.4375 0.906326 4 1.06258 3.625C1.21883 3.25 1.59383 3 2.00008 3H10.0001C10.4063 3 10.7501 3.25 10.9063 3.625C11.0626 4 10.9689 4.4375 10.6876 4.71875L6.68758 8.7188C6.31258 9.125 5.65633 9.125 5.28133 8.7188Z"/> </g> </svg></div></div></div><nav class="nav_mega-menu for-community w-dropdown-list"><div class="mega-menu_content-wrapper shadow_elevation-3"><div class="mega-menu_content-left"><h2 class="title-size-medium for-mega-menu">Insights</h2><div class="text-size-small opacity-75">Check out our latest insights and go beyond learning about the latest industry trends—make them work for you.</div></div><div class="mega-menu_content-right for-insights"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5dab" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5dab" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/featured-insights" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Featured Insights</h3><div class="text-size-small opacity-75">Get inspired, find out what’s trending, and discover what’s next in the technology and services space on the TSIA Portal.</div></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5db1" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5db1" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="https://researchjourneys.tsia.com/" target="_blank" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">TSIA Research Journeys</h3><div class="text-size-small opacity-75">Answering your biggest unsolved industry challenges and delivering validated, board-ready insights designed to empower every tech company.</div></div></a></div></div></nav></div><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5db7" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5db7" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/membership-options" class="nav_link w-nav-link">Membership Options</a><div data-hover="true" data-delay="0" data-w-id="37009b15-1aa0-dfe2-eeb1-3e220cde5db9" class="nav_dropdown w-dropdown"><div class="nav_link for-dropdown w-dropdown-toggle"><div>Community</div><div class="nav_dropdown-icon-wrapper"><div class="icon-embed-xxsmall w-embed"><svg width="13" height="12" viewBox="0 0 12 10" fill="currentColor" xmlns="http://www.w3.org/2000/svg"> <g> <path d="M5.28133 8.7188L1.28133 4.71875C1.00008 4.4375 0.906326 4 1.06258 3.625C1.21883 3.25 1.59383 3 2.00008 3H10.0001C10.4063 3 10.7501 3.25 10.9063 3.625C11.0626 4 10.9689 4.4375 10.6876 4.71875L6.68758 8.7188C6.31258 9.125 5.65633 9.125 5.28133 8.7188Z"/> </g> </svg></div></div></div><nav class="nav_mega-menu for-community w-dropdown-list"><div class="mega-menu_content-wrapper shadow_elevation-3"><div class="mega-menu_content-left"><h2 class="title-size-medium for-mega-menu">Community</h2><div class="text-size-small opacity-75">Connect with a diverse and inclusive network of other industry professionals who have solved the same challenges you’re facing.</div></div><div class="mega-menu_content-right for-community"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5dc7" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5dc7" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="https://discussions.tsia.com/" target="_blank" class="mega-menu_nav-item is-featured w-inline-block"><div class="div-block-3"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">TSIA Discussions</h3><div class="text-size-small opacity-75">A community for Product, Sales, and Services teams to navigate business challenges together.</div></div><div class="nav-featured-icon w-embed"><svg width="60" height="60" viewBox="0 0 60 60" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13.5 6C16.125 6 18.5625 7.5 19.9688 9.75C21.2813 12.0937 21.2813 15 19.9688 17.25C18.5625 19.5937 16.125 21 13.5 21C10.7813 21 8.34375 19.5937 6.9375 17.25C5.625 15 5.625 12.0937 6.9375 9.75C8.34375 7.5 10.7813 6 13.5 6ZM48 6C50.625 6 53.0625 7.5 54.4688 9.75C55.7813 12.0937 55.7813 15 54.4688 17.25C53.0625 19.5937 50.625 21 48 21C45.2813 21 42.8438 19.5937 41.4375 17.25C40.125 15 40.125 12.0937 41.4375 9.75C42.8438 7.5 45.2813 6 48 6ZM0 34.0312C0 28.5 4.40625 24 9.9375 24H13.9688C15.4688 24 16.875 24.375 18.1875 24.9375C18 25.5937 18 26.3437 18 27C18 30.6562 19.5 33.8437 22.0313 36C22.0313 36 22.0313 36 21.9375 36H1.96875C0.84375 36 0 35.1562 0 34.0312ZM37.9688 36H37.875C40.4063 33.8437 41.9063 30.6562 41.9063 27C41.9063 26.3437 41.9063 25.5937 41.8125 24.9375C43.0313 24.375 44.4375 24 45.9375 24H49.9688C55.5 24 60 28.5 60 34.0312C60 35.1562 59.0625 36 57.9375 36H37.9688ZM21 27C21 23.8125 22.6875 20.9062 25.5 19.2187C28.2188 17.625 31.6875 17.625 34.5 19.2187C37.2188 20.9062 39 23.8125 39 27C39 30.2812 37.2188 33.1875 34.5 34.875C31.6875 36.4687 28.2188 36.4687 25.5 34.875C22.6875 33.1875 21 30.2812 21 27ZM12 51.5625C12 44.625 17.5313 39 24.4688 39H35.4375C42.375 39 48 44.625 48 51.5625C48 52.875 46.875 54 45.4688 54H14.4375C13.125 54 12 52.9688 12 51.5625Z" fill="url(#paint0_linear_5199_340)" fill-opacity="0.1"/> <defs> <linearGradient id="paint0_linear_5199_340" x1="-148.898" y1="130.731" x2="64.0012" y2="-0.461553" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5dcd" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5dcd" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/advisory-boards" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Advisory boards</h3><div class="text-size-small opacity-75">Meet the hand-picked experts who work with TSIA research and leadership to address critical issues, trends, and opportunities.</div></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:44ddcc15-583c-791c-bf61-3be2022ee085" data-wf-element-id="44ddcc15-583c-791c-bf61-3be2022ee085" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/conference" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Conference</h3><div class="text-size-small opacity-75">Drive innovation and elevate your business at TSIA World, the premier tech and services conference.</div></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:79c90846-1054-682a-5e55-7852e0abd79c" data-wf-element-id="79c90846-1054-682a-5e55-7852e0abd79c" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/partner-program" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Partner with TSIA</h3><div class="text-size-small opacity-75">Share your company’s vision of the future with the biggest names in tech, and engage with prospects within the TSIA community.</div></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5dd3" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5dd3" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/partner-directory" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">Partner directory</h3><div class="text-size-small opacity-75">Check out the technology and services organizations that are currently benefiting from membership.</div></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5dd9" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5dd9" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/star-awards" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">STAR Awards</h3><div class="text-size-small opacity-75">Establish your company as among the best in the industry and receive recognition on your team’s most impactful achievements.</div></div></a></div></div></nav></div><div data-hover="true" data-delay="0" data-w-id="bc49f103-e4da-62a9-b656-65b94032fe88" class="nav_dropdown hide w-dropdown"><div class="nav_link for-dropdown w-dropdown-toggle"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:bc49f103-e4da-62a9-b656-65b94032fe8a" data-wf-element-id="bc49f103-e4da-62a9-b656-65b94032fe8a" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/blog" class="text-style-link is-active">Blog</a><div class="nav_dropdown-icon-wrapper"><div class="icon-embed-xxsmall w-embed"><svg width="13" height="12" viewBox="0 0 12 10" fill="currentColor" xmlns="http://www.w3.org/2000/svg"> <g> <path d="M5.28133 8.7188L1.28133 4.71875C1.00008 4.4375 0.906326 4 1.06258 3.625C1.21883 3.25 1.59383 3 2.00008 3H10.0001C10.4063 3 10.7501 3.25 10.9063 3.625C11.0626 4 10.9689 4.4375 10.6876 4.71875L6.68758 8.7188C6.31258 9.125 5.65633 9.125 5.28133 8.7188Z"/> </g> </svg></div></div></div><nav class="nav_mega-menu for-blog w-dropdown-list"><div class="mega-menu_content-wrapper shadow_elevation-3"><div class="mega-menu_content-left"><h2 class="title-size-medium for-mega-menu">Blog</h2><div class="text-size-small opacity-75">Your source for the latest trends impacting your industry.</div></div><div class="mega-menu_content-right for-insights"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:bc49f103-e4da-62a9-b656-65b94032fe96" data-wf-element-id="bc49f103-e4da-62a9-b656-65b94032fe96" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="#" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">For executives</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:bc49f103-e4da-62a9-b656-65b94032fe9a" data-wf-element-id="bc49f103-e4da-62a9-b656-65b94032fe9a" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="#" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">For department leaders</h3></div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:bc49f103-e4da-62a9-b656-65b94032fe9e" data-wf-element-id="bc49f103-e4da-62a9-b656-65b94032fe9e" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="#" class="mega-menu_nav-item w-inline-block"><div class="mega-menu_nav-text"><h3 class="title-size-medium for-mega-menu">For managers</h3></div></a></div></div></nav></div><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:4eca432c-1bb2-fd3a-8223-e6f2e4e243b6" data-wf-element-id="4eca432c-1bb2-fd3a-8223-e6f2e4e243b6" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/blog" class="nav_link w-nav-link">Blog</a><div class="nav_cta-group for-mobile"><div class="show-mobile-portrait"><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:98434f65-fbc9-af4e-d1e1-aa166342adc5" data-wf-element-id="98434f65-fbc9-af4e-d1e1-aa166342adc5" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="http://portal.tsia.com/sign-up" target="_blank" class="button is-small w-inline-block"><div class="label-size-medium">Get started for free</div></a></div><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:1e6e4b54-7cac-a2ad-292a-0bbae42ecca1" data-wf-element-id="1e6e4b54-7cac-a2ad-292a-0bbae42ecca1" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/contact-us" class="button is-secondary w-inline-block"><div class="button-text label-size-medium">Let's talk</div></a></div></nav></div><div class="nav_content-right"><div class="nav_cta-group"><div data-hover="false" data-delay="200" data-w-id="37009b15-1aa0-dfe2-eeb1-3e220cde5dea" class="nav_dropdown for-search w-dropdown"><div class="nav_search-wrapper w-dropdown-toggle"><div class="nav_search-icon w-embed"><svg width="auto" height="auto" viewBox="0 0 17 17" fill="currentColor" xmlns="http://www.w3.org/2000/svg"> <g opacity="0.75"> <path d="M13 6.5C13 7.9375 12.5312 9.28125 11.75 10.3438L15.6875 14.3125C16.0938 14.6875 16.0938 15.3438 15.6875 15.7188C15.3125 16.125 14.6562 16.125 14.2812 15.7188L10.3125 11.75C9.25 12.5625 7.90625 13 6.5 13C2.90625 13 0 10.0938 0 6.5C0 2.9375 2.90625 0 6.5 0C10.0625 0 13 2.9375 13 6.5ZM6.5 11C8.09375 11 9.5625 10.1562 10.375 8.75C11.1875 7.375 11.1875 5.65625 10.375 4.25C9.5625 2.875 8.09375 2 6.5 2C4.875 2 3.40625 2.875 2.59375 4.25C1.78125 5.65625 1.78125 7.375 2.59375 8.75C3.40625 10.1562 4.875 11 6.5 11Z" /> </g> </svg></div></div><nav class="nav_dropdown-menu for-search w-dropdown-list"><form action="/search" class="search-navigation w-form"><input class="form_input search-navigation w-input" maxlength="256" name="query" placeholder="Search…" type="search" id="search" required=""/><input type="submit" class="button search-navigation hide w-button" value="Search"/></form></nav></div><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:535d9047-3180-d119-7bd4-3d1d4bac4d98" data-wf-element-id="535d9047-3180-d119-7bd4-3d1d4bac4d98" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="http://portal.tsia.com/sign-in" target="_blank" class="button is-secondary-white w-inline-block"><div class="button-text label-size-medium">Sign in</div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:37009b15-1aa0-dfe2-eeb1-3e220cde5df4" data-wf-element-id="37009b15-1aa0-dfe2-eeb1-3e220cde5df4" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="http://portal.tsia.com/sign-up" target="_blank" class="button is-small hide-mobile-portrait w-inline-block"><div class="label-size-medium">Get started for free</div></a><a data-wf-native-id-path="7014b30c-ba70-184d-b2dc-d128ecf09a55:7f69cf0b-b906-fcca-e067-46646df36723" data-wf-element-id="7f69cf0b-b906-fcca-e067-46646df36723" data-wf-component-context="%5B%7B%22componentId%22%3A%220e3b1b51-3a41-2f1b-093e-ad969ce5be8d%22%2C%22instanceId%22%3A%227014b30c-ba70-184d-b2dc-d128ecf09a55%22%7D%5D" href="/contact-us" class="button is-secondary hide-tablet w-inline-block"><div class="button-text label-size-medium">Let's talk</div></a></div><div class="nav_menu-button w-nav-button"><div class="w-icon-nav-menu"></div></div></div></div></div></div></div><main class="main-wrapper"><section class="section_research-header for-support-services"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="spacer-3xl"></div><div class="research-header_component"><div id="w-node-_3be042ac-85ba-0731-751f-ad2d36ef69e5-ab980ba9" class="research-header_text"><div class="research-header_text-top"><div class="research-header_page-identifier"><div class="icon-embed-xsmall w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9.5625 2.88672C9.80859 2.72266 10.1641 2.72266 10.4102 2.88672L15.1133 5.56641L15.2227 5.59375V5.62109L16.5352 6.38672C16.8906 6.57812 17.0547 6.98828 16.9453 7.37109C16.8633 7.75391 16.5078 8 16.0977 8H3.84766C3.46484 8 3.10938 7.75391 3.02734 7.37109C2.91797 6.98828 3.08203 6.57812 3.4375 6.38672L4.72266 5.62109V5.59375L4.85938 5.56641L9.5625 2.88672ZM4.75 8.875H6.5V14.125H7.59375V8.875H9.34375V14.125H10.6562V8.875H12.4062V14.125H13.5V8.875H15.25V14.2617C15.25 14.2617 15.2773 14.2617 15.2773 14.2891L16.5898 15.1641C16.918 15.3828 17.0547 15.7656 16.9453 16.1484C16.8359 16.5039 16.5078 16.75 16.125 16.75H3.875C3.46484 16.75 3.13672 16.5039 3.02734 16.1484C2.91797 15.7656 3.05469 15.3828 3.38281 15.1641L4.69531 14.2891C4.69531 14.2617 4.72266 14.2617 4.75 14.2617V8.875Z" fill="url(#paint0_linear_1087_14707)"/> <defs> <linearGradient id="paint0_linear_1087_14707" x1="2.71111" y1="16.1133" x2="19.365" y2="7.96292" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div><div class="label-size-large background-gradient-research">Support Services</div></div><h1><strong class="bold-text-3">AI-driven support is here, don’t get left behind</strong></h1></div><div class="text-size-xlarge text-color-darkblue-light">Drawing on industry trends and member insights, explore the urgency for support organizations to master AI, optimize delivery models, and adapt channel strategies to thrive in 2025.</div><a data-wf-native-id-path="4a071917-c13a-f08a-f953-a6e384f2d326" data-wf-element-id="4a071917-c13a-f08a-f953-a6e384f2d326" href="https://portal.tsia.com/portal/report/6o9SMJ6XaVXM57eR1DBZyQ/the-state-of-support-services-2025" target="_blank" class="button is-xlarge w-inline-block"><div class="label-size-xlarge">Read our latest report</div></a></div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/67a25441c0bed599a366cc93_RA-Hero-Backgrounds_INSITU_Support-Services.png" loading="lazy" width="449" sizes="(max-width: 479px) 90vw, (max-width: 767px) 50vw, (max-width: 991px) 47vw, (max-width: 1919px) 24vw, 449px" alt="" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/67a25441c0bed599a366cc93_RA-Hero-Backgrounds_INSITU_Support-Services-p-500.png 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/67a25441c0bed599a366cc93_RA-Hero-Backgrounds_INSITU_Support-Services-p-800.png 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/67a25441c0bed599a366cc93_RA-Hero-Backgrounds_INSITU_Support-Services-p-1080.png 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/67a25441c0bed599a366cc93_RA-Hero-Backgrounds_INSITU_Support-Services.png 1500w" class="ra-hero"/></div></div></div></div><div class="section-border border-gradient-stroke"></div></section><section class="section_company-logos for-partner-program"><div class="padding-section-large"><div class="company-logos_header-wrapper"><div class="padding-global"><div class="container-large"><h2 class="heading-style-h3 background-gradient-tsia">Trusted by top Support Services leaders everywhere</h2></div></div></div><div class="spacer-xl"></div><div class="company-logos_wrapper"><div class="company-logos_list"><div class="company-logos_item"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b900263c1337bbb0370c87_image_logo-adobe.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90026e6ac117623112d35_image_logo-bmc.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd454793c8ff6fef38ec26_image_logo-blueyonder.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547462c9fb5dd2591ba_image_logo-canon.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd45472e5fec3de9c7f034_image_logo-cdw.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90026efde00838ae3f5d9_image_logo-cisco.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90026e4c805f789ad8424_image_logo-dell.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd454781a615e15b2c71b7_image_logo-eplan.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547c78fa4397e601c89_image_logo-extreme.webp" loading="eager" alt="" class="company-logos_image"/></div><div class="company-logos_item"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b900263c1337bbb0370c87_image_logo-adobe.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90026e6ac117623112d35_image_logo-bmc.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd454793c8ff6fef38ec26_image_logo-blueyonder.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547462c9fb5dd2591ba_image_logo-canon.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd45472e5fec3de9c7f034_image_logo-cdw.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90026efde00838ae3f5d9_image_logo-cisco.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90026e4c805f789ad8424_image_logo-dell.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd454781a615e15b2c71b7_image_logo-eplan.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547c78fa4397e601c89_image_logo-extreme.webp" loading="eager" alt="" class="company-logos_image"/></div><div class="company-logos_item"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b900263c1337bbb0370c87_image_logo-adobe.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90026e6ac117623112d35_image_logo-bmc.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd454793c8ff6fef38ec26_image_logo-blueyonder.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547462c9fb5dd2591ba_image_logo-canon.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd45472e5fec3de9c7f034_image_logo-cdw.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90026efde00838ae3f5d9_image_logo-cisco.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90026e4c805f789ad8424_image_logo-dell.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd454781a615e15b2c71b7_image_logo-eplan.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547c78fa4397e601c89_image_logo-extreme.webp" loading="eager" alt="" class="company-logos_image"/></div></div><div class="company-logos_list"><div class="company-logos_item is-second"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547d20406f45eb2f8e7_image_logo-hashicorp.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002768d02d53e80c337b_image_logo-hp.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547c38c5cf450f2d37d_image_logo-idg.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547330ea86165834931_image_logo-infor.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bc1536a134445bde42c392_image_logo-informatica.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002748d01cba0b2c68b8_image_logo-lenovo.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bc153650273a31c915855d_image_logo-opentext.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90028d8c9fd12dffee08a_image_logo-ptc.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002cb0e2cfab45fad17d_image_logo-schneider.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002c018a582d3e0db244_image_logo-siemens.webp" loading="eager" alt="" class="company-logos_image"/></div><div class="company-logos_item is-second"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547d20406f45eb2f8e7_image_logo-hashicorp.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002768d02d53e80c337b_image_logo-hp.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547c38c5cf450f2d37d_image_logo-idg.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547330ea86165834931_image_logo-infor.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bc1536a134445bde42c392_image_logo-informatica.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002748d01cba0b2c68b8_image_logo-lenovo.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bc153650273a31c915855d_image_logo-opentext.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90028d8c9fd12dffee08a_image_logo-ptc.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002cb0e2cfab45fad17d_image_logo-schneider.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002c018a582d3e0db244_image_logo-siemens.webp" loading="eager" alt="" class="company-logos_image"/></div><div class="company-logos_item is-second"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547d20406f45eb2f8e7_image_logo-hashicorp.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002768d02d53e80c337b_image_logo-hp.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547c38c5cf450f2d37d_image_logo-idg.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4547330ea86165834931_image_logo-infor.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bc1536a134445bde42c392_image_logo-informatica.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002748d01cba0b2c68b8_image_logo-lenovo.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bc153650273a31c915855d_image_logo-opentext.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b90028d8c9fd12dffee08a_image_logo-ptc.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002cb0e2cfab45fad17d_image_logo-schneider.webp" loading="eager" alt="" class="company-logos_image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b9002c018a582d3e0db244_image_logo-siemens.webp" loading="eager" alt="" class="company-logos_image"/></div></div><div class="w-embed"><style> @keyframes scroll { from { transform: translateX(0); } to { transform: translateX(-100%); } } .company-logos_item { animation: scroll 32s linear infinite; } .company-logos_list:hover > .company-logos_item { animation-play-state: paused; } @keyframes scroll-2 { from { transform: translateX(-100%); } to { transform: translateX(0%); } } .company-logos_item.is-second { animation: scroll-2 32s linear infinite; } @media only screen and (max-width: 768px) { .company-logos_list:hover > .company-logos_item { animation-play-state: unset; } } </style></div></div></div><div class="section-border border-gradient-stroke"></div></section><section class="section_research-benefit"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="research-benefit_component"><h2>How can your TSIA Support Services subscription help you today?</h2><div class="research-benefit_stat-list"><div id="w-node-aeebd83f-2a64-44c2-4a54-eee141f8d89d-ab980ba9" class="research-benefit_stat-item"><div class="research-benefit_stat-number background-gradient-research"><div class="w-embed"><svg width="43" height="49" viewBox="0 0 43 49" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M21.5 3.5C13.1562 3.5 6.5 10.25 6.5 18.5V20C6.5 20.8438 5.75 21.5 5 21.5C4.15625 21.5 3.5 20.8438 3.5 20V18.5C3.5 8.5625 11.5625 0.5 21.5 0.5C31.4375 0.5 39.5 8.5625 39.5 18.5V20C39.5 25.8125 34.7188 30.5 29 30.5H23H21.5H20C18.3125 30.5 17 29.1875 17 27.5C17 25.9062 18.3125 24.5 20 24.5H23C24.5938 24.5 26 25.9062 26 27.5H29C33.125 27.5 36.5 24.2188 36.5 20V18.5C36.5 10.25 29.75 3.5 21.5 3.5ZM9.5 18.5C9.5 11.9375 14.8438 6.5 21.5 6.5C28.0625 6.5 33.5 11.9375 33.5 18.5C33.5 19.8125 33.2188 21.125 32.8438 22.25C32.0938 23.6562 30.5938 24.5 29 24.5H28.1562C27.125 22.7188 25.1562 21.5 23 21.5H20C16.625 21.5 14 24.2188 14 27.5C14 27.6875 14 27.7812 14 27.875C11.1875 25.7188 9.5 22.3438 9.5 18.5ZM21.5 33.5H23H29H29.8438C36.7812 33.5 42.5 39.2188 42.5 46.1562C42.5 47.4688 41.375 48.5 40.0625 48.5H2.84375C1.53125 48.5 0.5 47.4688 0.5 46.1562C0.5 39.2188 6.125 33.5 13.0625 33.5H20H21.5Z" fill="white"/> <path d="M21.5 3.5C13.1562 3.5 6.5 10.25 6.5 18.5V20C6.5 20.8438 5.75 21.5 5 21.5C4.15625 21.5 3.5 20.8438 3.5 20V18.5C3.5 8.5625 11.5625 0.5 21.5 0.5C31.4375 0.5 39.5 8.5625 39.5 18.5V20C39.5 25.8125 34.7188 30.5 29 30.5H23H21.5H20C18.3125 30.5 17 29.1875 17 27.5C17 25.9062 18.3125 24.5 20 24.5H23C24.5938 24.5 26 25.9062 26 27.5H29C33.125 27.5 36.5 24.2188 36.5 20V18.5C36.5 10.25 29.75 3.5 21.5 3.5ZM9.5 18.5C9.5 11.9375 14.8438 6.5 21.5 6.5C28.0625 6.5 33.5 11.9375 33.5 18.5C33.5 19.8125 33.2188 21.125 32.8438 22.25C32.0938 23.6562 30.5938 24.5 29 24.5H28.1562C27.125 22.7188 25.1562 21.5 23 21.5H20C16.625 21.5 14 24.2188 14 27.5C14 27.6875 14 27.7812 14 27.875C11.1875 25.7188 9.5 22.3438 9.5 18.5ZM21.5 33.5H23H29H29.8438C36.7812 33.5 42.5 39.2188 42.5 46.1562C42.5 47.4688 41.375 48.5 40.0625 48.5H2.84375C1.53125 48.5 0.5 47.4688 0.5 46.1562C0.5 39.2188 6.125 33.5 13.0625 33.5H20H21.5Z" fill="url(#paint0_linear_4528_4654)" fill-opacity="0.06"/> <defs> <linearGradient id="paint0_linear_4528_4654" x1="-10.7423" y1="54.7207" x2="61.747" y2="46.0091" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div></div><h3 class="heading-style-xsmall">Organizations that outsource support to a third party have a substantially lower hour rate for level 1 service desk.</h3></div><div id="w-node-d39ead23-8c5c-a0ed-fd6d-9b9a79d2edc9-ab980ba9" class="research-benefit_stat-item"><div class="research-benefit_stat-number background-gradient-research"><div class="heading-style-h2">30%</div></div><h3 class="heading-style-xsmall">Only 30% of companies conduct surveys to determine customer satisfaction with self service.</h3></div><div id="w-node-_89a3f40b-033d-1eee-5230-10ba84fecda4-ab980ba9" class="research-benefit_stat-item"><div class="research-benefit_stat-number background-gradient-research"><div class="heading-style-h2">28%</div></div><h3 class="heading-style-xsmall">Only 28% of support services executives tie a portion of their compensation to customer satisfaction.</h3></div><div id="w-node-b40eab9f-874e-aed8-b14f-2a364df050d1-ab980ba9" class="research-benefit_stat-item"><div class="research-benefit_stat-number background-gradient-research"><div class="heading-style-h2">38%</div></div><h3 class="heading-style-xsmall">Only 38% of support services organizations have a formal process to provide input to the company's product planning process.</h3></div></div><div class="research-benefit_list"><a id="w-node-a492fca6-542a-5db2-8499-b86f483d8fb8-ab980ba9" data-wf-native-id-path="a492fca6-542a-5db2-8499-b86f483d8fb8" data-wf-element-id="a492fca6-542a-5db2-8499-b86f483d8fb8" href="https://portal.tsia.com/search?query=Support+services+delivery+optimization&researchPractices=Support+Services&page=1&access=true" target="_blank" class="research_pillar_link_block w-inline-block"><div class="research-benefit_item shadow_elevation-3"><div class="research_pillar_wrapper"><div class="research-benefit_icon-wrapper background-gradient-research-light"><div class="research-benefit_icon w-embed"><svg width="auto" height="100%" viewBox="0 0 55 48" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M27.9062 0C29.5938 0 31 1.40625 31 3V15C31 16.6875 29.5938 18 27.9062 18C26.3125 18 24.9062 16.6875 24.9062 15V10.3125L6.0625 29.1562C4.9375 30.375 2.96875 30.375 1.84375 29.1562C0.625 28.0312 0.625 26.0625 1.84375 24.9375L20.6875 6H15.9062C14.3125 6 12.9062 4.6875 12.9062 3C12.9062 1.40625 14.3125 0 15.9062 0H27.9062ZM55 7.5C55 10.0312 52.9375 12 50.5 12C47.9688 12 46 10.0312 46 7.5C46 5.0625 47.9688 3 50.5 3C52.9375 3 55 5.0625 55 7.5ZM43 19.5C43 22.0312 40.9375 24 38.5 24C35.9688 24 34 22.0312 34 19.5C34 17.0625 35.9688 15 38.5 15C40.9375 15 43 17.0625 43 19.5ZM34 31.5C34 29.0625 35.9688 27 38.5 27C40.9375 27 43 29.0625 43 31.5C43 34.0312 40.9375 36 38.5 36C35.9688 36 34 34.0312 34 31.5ZM43 43.5C43 46.0312 40.9375 48 38.5 48C35.9688 48 34 46.0312 34 43.5C34 41.0625 35.9688 39 38.5 39C40.9375 39 43 41.0625 43 43.5ZM55 43.5C55 46.0312 52.9375 48 50.5 48C47.9688 48 46 46.0312 46 43.5C46 41.0625 47.9688 39 50.5 39C52.9375 39 55 41.0625 55 43.5ZM21.9062 31.5C21.9062 29.0625 23.9688 27 26.4062 27C28.9375 27 31 29.0625 31 31.5C31 34.0312 28.9375 36 26.4062 36C23.9688 36 21.9062 34.0312 21.9062 31.5ZM31 43.5C31 46.0312 28.9375 48 26.4062 48C23.9688 48 21.9062 46.0312 21.9062 43.5C21.9062 41.0625 23.9688 39 26.4062 39C28.9375 39 31 41.0625 31 43.5ZM9.90625 43.5C9.90625 41.0625 11.9688 39 14.4062 39C16.9375 39 18.9062 41.0625 18.9062 43.5C18.9062 46.0312 16.9375 48 14.4062 48C11.9688 48 9.90625 46.0312 9.90625 43.5ZM55 31.5C55 34.0312 52.9375 36 50.5 36C47.9688 36 46 34.0312 46 31.5C46 29.0625 47.9688 27 50.5 27C52.9375 27 55 29.0625 55 31.5ZM46 19.5C46 17.0625 47.9688 15 50.5 15C52.9375 15 55 17.0625 55 19.5C55 22.0312 52.9375 24 50.5 24C47.9688 24 46 22.0312 46 19.5Z" fill="url(#paint0_linear_1087_14856)"/> <defs> <linearGradient id="paint0_linear_1087_14856" x1="3.875" y1="56.2623" x2="60.0725" y2="2.69903" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div></div><div class="padding-top padding-xsmall"><h3 class="heading-style-xsmall">Support services delivery optimization</h3></div><div class="text-size-regular text-color-darkblue-light">Optimize costs without jeopardizing future profitable revenue generation. Being a "low-cost" provider never goes out of style.</div></div><div class="button-text-2"><strong>Read the research</strong> <span class="fa-icon"></span></div></div></a><a id="w-node-_89df491f-a16d-52eb-e141-7d4fdfb4a2bd-ab980ba9" data-wf-native-id-path="89df491f-a16d-52eb-e141-7d4fdfb4a2bd" data-wf-element-id="89df491f-a16d-52eb-e141-7d4fdfb4a2bd" href="https://portal.tsia.com/search?query=Support+services+business+model&researchPractices=Support+Services&page=1&access=true" target="_blank" class="research_pillar_link_block w-inline-block"><div class="research-benefit_item shadow_elevation-3"><div class="research_pillar_wrapper"><div class="research-benefit_icon-wrapper background-gradient-research-light"><div class="research-benefit_icon w-embed"><svg width="auto" height="100%" viewBox="0 0 60 48" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M30 34.5C30 38.8125 31.5938 42.75 34.3125 45.6562C31.125 47.1562 27.6562 48 24 48C10.6875 48 0 37.3125 0 24C0 10.7812 10.6875 0 24 0C35.1562 0 44.5312 7.6875 47.1562 18.0938C46.9688 18.0938 46.6875 18 46.5 18C37.3125 18 30 25.4062 30 34.5ZM26.25 27.4688V8.25C26.25 7.03125 25.2188 6 24 6C22.6875 6 21.75 7.03125 21.75 8.25V27.4688C19.5 28.4062 18 30.5625 18 33C18 36.375 20.625 39 24 39C27.2812 39 30 36.375 30 33C30 30.5625 28.4062 28.4062 26.25 27.4688ZM13.5 16.5C15.0938 16.5 16.5 15.1875 16.5 13.5C16.5 11.9062 15.0938 10.5 13.5 10.5C11.8125 10.5 10.5 11.9062 10.5 13.5C10.5 15.1875 11.8125 16.5 13.5 16.5ZM9 21C7.3125 21 6 22.4062 6 24C6 25.6875 7.3125 27 9 27C10.5938 27 12 25.6875 12 24C12 22.4062 10.5938 21 9 21ZM34.5 10.5C32.8125 10.5 31.5 11.9062 31.5 13.5C31.5 15.1875 32.8125 16.5 34.5 16.5C36.0938 16.5 37.5 15.1875 37.5 13.5C37.5 11.9062 36.0938 10.5 34.5 10.5ZM33 34.5C33 27.0938 39 21 46.5 21C53.9062 21 60 27.0938 60 34.5C60 42 53.9062 48 46.5 48C39 48 33 42 33 34.5ZM49.5 26.9062L40.5 33.6562C40.125 33.9375 39.9375 34.4062 40.125 34.875C40.3125 35.3438 40.6875 35.625 41.25 35.625H44.5312L41.7188 40.7812C41.4375 41.25 41.5312 41.8125 42 42.0938C42.375 42.4688 42.9375 42.4688 43.4062 42.1875L52.4062 35.4375C52.7812 35.1562 52.9688 34.6875 52.7812 34.2188C52.5938 33.75 52.2188 33.375 51.75 33.375H48.375L51.1875 28.3125C51.4688 27.8438 51.375 27.2812 50.9062 26.9062C50.5312 26.625 49.9688 26.5312 49.5 26.9062Z" fill="url(#paint0_linear_1087_14861)"/> <defs> <linearGradient id="paint0_linear_1087_14861" x1="3.19445" y1="56.2623" x2="59.3643" y2="-3.22319" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div></div><div class="padding-top padding-xsmall"><h3 class="heading-style-xsmall">Support services business model</h3></div><div class="text-size-regular text-color-darkblue-light">Evolve your support organization from a cost center to an ‘engine of company growth’ with cross-functional alignment.</div></div><div class="button-text-3"><strong>Read the research</strong> <span class="fa-icon"></span></div></div></a><a id="w-node-c993c329-b34f-37b5-6ef9-52a4a34f2c70-ab980ba9" data-wf-native-id-path="c993c329-b34f-37b5-6ef9-52a4a34f2c70" data-wf-element-id="c993c329-b34f-37b5-6ef9-52a4a34f2c70" href="https://portal.tsia.com/search?query=Self-service+and+knowledge+management&researchPractices=Support+Services&page=1&access=true" target="_blank" class="research_pillar_link_block w-inline-block"><div class="research-benefit_item shadow_elevation-3"><div class="research_pillar_wrapper"><div class="research-benefit_icon-wrapper background-gradient-research-light"><div class="research-benefit_icon w-embed"><svg width="auto" height="100%" viewBox="0 0 50 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M47.875 1.75C48.5312 2.3125 49 3.15625 49 4V17.5C49 20.0312 46.2812 22 42.9062 22C39.625 22 36.9062 20.0312 36.9062 17.5C36.9062 15.0625 39.625 13 42.9062 13V7.75L33.9062 9.53125V20.5C33.9062 23.0312 31.2812 25 27.9062 25C24.625 25 21.9062 23.0312 21.9062 20.5C21.9062 18.0625 24.625 16 27.9062 16V7C27.9062 5.59375 28.9375 4.375 30.3438 4.09375L45.3438 1.09375C46.2812 0.90625 47.125 1.1875 47.875 1.75ZM7.9375 29.5L9.0625 27.9062C9.625 27.0625 10.5625 26.5 11.5938 26.5H17.3125C18.3438 26.5 19.2812 27.0625 19.8438 27.9062L20.9688 29.5H23.4062C25.9375 29.5 27.9062 31.5625 27.9062 34V44.5C27.9062 47.0312 25.9375 49 23.4062 49H5.40625C2.96875 49 0.90625 47.0312 0.90625 44.5V34C0.90625 31.5625 2.96875 29.5 5.40625 29.5H7.9375ZM14.4062 34.75C11.9688 34.75 9.90625 36.8125 9.90625 39.25C9.90625 41.7812 11.9688 43.75 14.4062 43.75C16.9375 43.75 18.9062 41.7812 18.9062 39.25C18.9062 36.8125 16.9375 34.75 14.4062 34.75ZM42.25 35.5H47.5C48.0625 35.5 48.625 35.9688 48.8125 36.5312C49.0938 37.0938 48.9062 37.75 48.4375 38.125L36.4375 48.625C35.875 49.0938 35.125 49.1875 34.5625 48.7188C34 48.3438 33.8125 47.5938 34.0938 46.9375L37.6562 38.5H32.5C31.8438 38.5 31.2812 38.125 31.0938 37.5625C30.8125 37 31 36.3438 31.4688 35.875L43.4688 25.375C44.0312 24.9062 44.7812 24.9062 45.3438 25.375C45.9062 25.75 46.0938 26.5 45.8125 27.1562L42.25 35.5ZM11.875 21.625L2.78125 12.25C0.15625 9.53125 0.34375 5.03125 3.25 2.5C5.78125 0.25 9.71875 0.71875 12.0625 3.0625L13 4.09375L13.8438 3.0625C16.1875 0.71875 20.0312 0.25 22.6562 2.5C25.5625 5.03125 25.75 9.53125 23.125 12.25L14.0312 21.625C13.4688 22.1875 12.4375 22.1875 11.875 21.625Z" fill="url(#paint0_linear_1087_14866)"/> <defs> <linearGradient id="paint0_linear_1087_14866" x1="3.55556" y1="57.2623" x2="59.0534" y2="10.2433" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div></div><div class="padding-top padding-xsmall"><h3 class="heading-style-xsmall">Self-service and knowledge management</h3></div><div class="text-size-regular text-color-darkblue-light">Scale operations with a strong knowledge management foundation that enables self-service.</div></div><div class="button-text-3"><strong>Read the research</strong> <span class="fa-icon"></span></div></div></a><a id="w-node-a01f07ab-6c6b-8b5b-15d1-6d0540ea79d3-ab980ba9" data-wf-native-id-path="a01f07ab-6c6b-8b5b-15d1-6d0540ea79d3" data-wf-element-id="a01f07ab-6c6b-8b5b-15d1-6d0540ea79d3" href="https://portal.tsia.com/search?query=Improving+the+customer+experience&researchPractices=Support+Services&page=1&access=true" target="_blank" class="research_pillar_link_block w-inline-block"><div class="research-benefit_item shadow_elevation-3"><div class="research_pillar_wrapper"><div class="research-benefit_icon-wrapper background-gradient-research-light"><div class="research-benefit_icon w-embed"><svg width="auto" height="100%" viewBox="0 0 48 48" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 24C0 10.7812 10.6875 0 24 0C37.2188 0 48 10.7812 48 24C48 37.3125 37.2188 48 24 48C10.6875 48 0 37.3125 0 24ZM15.375 30.5625C14.8125 29.9062 13.875 29.9062 13.2188 30.375C12.5625 30.9375 12.5625 31.875 13.0312 32.5312C15.1875 34.9688 18.75 37.5 23.9062 37.5C29.1562 37.5 32.7188 34.9688 34.875 32.5312C35.3438 31.875 35.3438 30.9375 34.6875 30.375C34.0312 29.9062 33.0938 29.9062 32.5312 30.5625C30.8438 32.5312 28.0312 34.5 23.9062 34.5C19.875 34.5 17.0625 32.5312 15.375 30.5625ZM16.5 16.5C14.8125 16.5 13.5 17.9062 13.5 19.5C13.5 21.1875 14.8125 22.5 16.5 22.5C18.1875 22.5 19.5 21.1875 19.5 19.5C19.5 17.9062 18.1875 16.5 16.5 16.5ZM31.5 22.5C33.1875 22.5 34.5 21.1875 34.5 19.5C34.5 17.9062 33.1875 16.5 31.5 16.5C29.8125 16.5 28.5 17.9062 28.5 19.5C28.5 21.1875 29.8125 22.5 31.5 22.5Z" fill="url(#paint0_linear_1087_14871)"/> <defs> <linearGradient id="paint0_linear_1087_14871" x1="2.55556" y1="56.2623" x2="58.0534" y2="9.24331" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div></div><div class="padding-top padding-xsmall"><h3 class="heading-style-xsmall">Improving the customer experience</h3></div><div class="text-size-regular text-color-darkblue-light">Create a seamless omnichannel experience informed by surveys and operational metrics to drive annual recurring revenue.</div></div><div class="button-text-3"><strong>Read the research</strong> <span class="fa-icon"></span></div></div></a><a id="w-node-_54cf27e6-3b46-d4b9-52af-3e24648ed762-ab980ba9" data-wf-native-id-path="54cf27e6-3b46-d4b9-52af-3e24648ed762" data-wf-element-id="54cf27e6-3b46-d4b9-52af-3e24648ed762" href="https://portal.tsia.com/search?query=Talent+management&researchPractices=Support+Services&page=1&access=true" target="_blank" class="research_pillar_link_block w-inline-block"><div class="research-benefit_item shadow_elevation-3"><div class="research_pillar_wrapper"><div class="research-benefit_icon-wrapper background-gradient-research-light"><div class="research-benefit_icon w-embed"><svg width="auto" height="100%" viewBox="0 0 60 48" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M29.9062 30C24.5625 30 20.1562 25.6875 20.25 20.25C20.25 14.9062 24.5625 10.5 29.9062 10.5C35.25 10.5 39.6562 14.9062 39.6562 20.25C39.6562 25.6875 35.3438 30 29.9062 30ZM34.5938 33C42 33 48 38.625 48 45.5625C48 46.9688 46.7812 48 45.2812 48H14.625C13.125 48 12 46.9688 12 45.5625C12 38.625 17.9062 33 25.3125 33H34.5938ZM48 15C43.7812 15 40.5 11.7188 40.5 7.5C40.5 3.375 43.7812 0 48 0C52.125 0 55.5 3.375 55.5 7.5C55.5 11.7188 52.125 15 48 15ZM17.1562 20.25C17.1562 23.4375 18.375 26.3438 20.3438 28.5H1.59375C0.65625 28.5 0 27.75 0 26.8125C0 21.9375 3.65625 18 8.25 18H13.9688C15.1875 18 16.3125 18.2812 17.3438 18.8438C17.25 19.3125 17.1562 19.7812 17.1562 20.25ZM12 15C7.78125 15 4.5 11.7188 4.5 7.5C4.5 3.375 7.78125 0 12 0C16.125 0 19.5 3.375 19.5 7.5C19.5 11.7188 16.125 15 12 15ZM51.6562 18C56.25 18 60 21.9375 60 26.8125C60 27.75 59.25 28.5 58.3125 28.5H39.5625C41.5312 26.3438 42.6562 23.4375 42.6562 20.25C42.6562 19.7812 42.5625 19.3125 42.5625 18.8438C43.5938 18.375 44.7188 18 45.9375 18H51.6562Z" fill="url(#paint0_linear_1087_14876)"/> <defs> <linearGradient id="paint0_linear_1087_14876" x1="3.19445" y1="56.2623" x2="59.3643" y2="-3.22319" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div></div><div class="padding-top padding-xsmall"><h3 class="heading-style-xsmall">Talent management</h3></div><div class="text-size-regular text-color-darkblue-light">Recruit, onboard, and retain talent: support services is fundamentally a people business.</div></div><div class="button-text-3"><strong>Read the research</strong> <span class="fa-icon"></span></div></div></a><div id="w-node-_5de33904-720b-1258-4ea1-77be96f7fafa-ab980ba9" class="research-benefit_image-wrapper"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4c8bf9c7a8d91a165be1_research-areas_insights-ss.png" loading="lazy" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4c8bf9c7a8d91a165be1_research-areas_insights-ss-p-500.png 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4c8bf9c7a8d91a165be1_research-areas_insights-ss-p-800.png 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bd4c8bf9c7a8d91a165be1_research-areas_insights-ss.png 1010w" alt="" sizes="(max-width: 479px) 86vw, (max-width: 767px) 44vw, (max-width: 991px) 42vw, (max-width: 1279px) 33vw, (max-width: 1439px) 27vw, (max-width: 1919px) 24vw, 21vw" class="research-benefit_image"/></div></div><a data-wf-native-id-path="4b715a36-703f-6112-da57-4ccda2e29e9b" data-wf-element-id="4b715a36-703f-6112-da57-4ccda2e29e9b" href="http://portal.tsia.com/sign-up" target="_blank" class="button is-xlarge w-inline-block"><div class="label-size-xlarge">Explore deeper insights</div></a></div></div></div></div><div class="section-border border-gradient-inverse"></div></section><section class="section_assessment ra-po-secction"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="ra-po-section"><div id="w-node-ba2b2794-f8d7-dff6-ba10-b698c31555fe-ab980ba9" class="services-header_content-left ra-po-section text-align-center"><div class="services-header_content-top"><div class="label-size-2xlarge text-weight-bold background-gradient-tsia">Performance Optimizer</div><h1 class="heading-style-h2">Free Support Services benchmarking</h1></div><div class="text-size-xlarge ra-po-text">Modernize delivery operations, improve resolution times, and boost customer satisfaction overnight with TSIA’s industry-leading benchmarking.</div><div class="w-embed w-script"><script src=https://fast.wistia.com/player.js async></script><script src=https://fast.wistia.com/embed/0t3yxrnmhi.js async type="module"></script><style>wistia-player[media-id='0t3yxrnmhi']:not(:defined) { background: center / contain no-repeat url('https://fast.wistia.com/embed/medias/0t3yxrnmhi/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }</style> <wistia-player media-id="0t3yxrnmhi"></wistia-player></div><a data-wf-native-id-path="ba2b2794-f8d7-dff6-ba10-b698c3155607" data-wf-element-id="ba2b2794-f8d7-dff6-ba10-b698c3155607" href="/performance-optimizer/support-services-benchmarking" class="button is-xxlarge w-inline-block"><div class="label-size-2xlarge">Benchmark for free</div></a></div></div></div></div></div></section><section class="section_research-economic background-colour-dark"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="research-economic_component"><h2 class="text-color-white">Critical insights to transform your support services organization</h2><div class="research-economic_group"><h3 class="text-color-white">Navigating tough economic times</h3><div class="research-economic_list"><div id="w-node-_94bb588f-eb5f-c1e1-da13-4a92801c251a-ab980ba9" class="research-economic_block"><div class="research-economic_header"><div class="research-economic_icon w-embed"><svg width="auto" height="auto" viewBox="0 0 60 60" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M30 24L43.125 10.875C45.8438 8.15625 50.0625 8.15625 52.7813 10.875C53.4375 11.5312 53.4375 12.5625 52.7813 13.2187L26.25 39.75C26.7188 40.9687 27 42.1875 27 43.5C27 49.3125 22.2188 54 16.5 54C10.6875 54 6 49.3125 6 43.5C6 37.7812 10.6875 33 16.5 33C17.8125 33 19.0313 33.2812 20.25 33.75L24 30L20.25 26.3437C19.0313 26.8125 17.8125 27 16.5 27C10.6875 27 6 22.3125 6 16.5C6 10.7812 10.6875 6 16.5 6C22.2188 6 27 10.7812 27 16.5C27 17.9062 26.7188 19.125 26.25 20.3437L30 24ZM32.0625 38.1562L38.0625 32.1562L52.7813 46.875C53.4375 47.5312 53.4375 48.5625 52.7813 49.2188C50.0625 51.9375 45.8438 51.9375 43.125 49.2188L32.0625 38.1562ZM12 16.5C12 18.1875 12.8438 19.5937 14.25 20.4375C15.5625 21.2812 17.3438 21.2812 18.75 20.4375C20.0625 19.5937 21 18.1875 21 16.5C21 14.9062 20.0625 13.5 18.75 12.6562C17.3438 11.8125 15.5625 11.8125 14.25 12.6562C12.8438 13.5 12 14.9062 12 16.5ZM16.5 39C14.8125 39 13.4063 39.9375 12.5625 41.25C11.7188 42.6562 11.7188 44.4375 12.5625 45.75C13.4063 47.1562 14.8125 48 16.5 48C18.0938 48 19.5 47.1562 20.3438 45.75C21.1875 44.4375 21.1875 42.6562 20.3438 41.25C19.5 39.9375 18.0938 39 16.5 39Z" fill="white"/> </svg></div><h4 class="heading-style-h4">Where to cut back</h4></div><div class="research-economic_item"><h5 class="heading-style-xsmall text-on-dark">Data-driven staffing</h5><ul role="list"><li class="text-on-dark">Evaluate support services staffing for optimal scalability and efficiency based on demand and total employee count.</li></ul></div><div class="research-economic_item"><h5 class="heading-style-xsmall text-on-dark">Reduce cost per incident</h5><ul role="list"><li class="text-on-dark">Leverage data-driven insights to implement knowledge management foundation that fuels self-service.</li></ul></div><div class="research-economic_item"><h5 class="heading-style-xsmall text-on-dark">Accelerate customer-informed investment efficiencies</h5><ul role="list"><li class="text-on-dark">Utilize customer effort scores in closed-loop feedback. Identify processes and technologies with lower customer effort.</li></ul></div></div><div id="w-node-_94bb588f-eb5f-c1e1-da13-4a92801c2531-ab980ba9" class="research-economic_block"><div class="research-economic_header"><div class="research-economic_icon w-embed"><svg width="auto" height="auto" viewBox="0 0 63 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 23.4375C0 25.1953 1.39487 26.8164 3.73591 28.1152C3.91149 28.2129 4.08707 28.3105 4.2724 28.3984C7.71568 30.1367 12.9147 31.2402 18.7283 31.2402C24.3761 31.2402 29.4483 30.1953 32.8819 28.5449C33.9548 26.2988 35.496 24.3164 37.3884 22.7441C37.0665 21.2305 35.7106 19.8438 33.6134 18.6914C30.1799 16.8262 24.7955 15.625 18.7283 15.625C17.6944 15.625 16.6702 15.6641 15.6752 15.7324C14.573 15.8105 13.5098 15.9277 12.4855 16.0742C5.20881 17.1387 0 20.0391 0 23.4375ZM0 29.3555V32.8125C0 34.5703 1.39487 36.1914 3.74566 37.5C7.15968 39.3945 12.6026 40.625 18.7283 40.625C23.625 40.625 28.073 39.8438 31.409 38.5645C31.2822 37.7051 31.2139 36.8359 31.2139 35.9375C31.2139 34.7461 31.3309 33.5742 31.565 32.4512C27.9462 33.6816 23.4787 34.375 18.7283 34.375C13.2464 34.375 8.13511 33.457 4.28215 31.8457C2.6922 31.1816 1.21929 30.3613 0 29.3555ZM0 38.7305V42.1875C0 46.5039 8.38873 50 18.7283 50C25.4686 50 31.3797 48.5156 34.6767 46.2891C33.6134 44.8828 32.7648 43.3105 32.1698 41.6211C28.4534 42.9785 23.7518 43.75 18.7283 43.75C13.2464 43.75 8.13511 42.832 4.28215 41.2207C2.6922 40.5566 1.21929 39.7363 0 38.7305ZM12.4855 7.8125C12.4855 9.57031 13.8804 11.1914 16.2312 12.5L16.3385 12.5586C17.1286 12.5195 17.9187 12.5 18.7283 12.5C24.2103 12.5 29.3215 13.418 33.1647 15.0293C33.5452 15.1758 33.9061 15.3418 34.267 15.5176C39.1246 15.1855 43.358 14.0723 46.1965 12.5C48.5473 11.1914 49.9422 9.57031 49.9422 7.8125C49.9422 3.49609 41.5535 0 31.2139 0C20.8743 0 12.4855 3.49609 12.4855 7.8125ZM34.3353 35.9375C34.3353 40.957 37.0079 45.6055 41.3584 48.1152C45.7088 50.625 51.0542 50.625 55.4046 48.1152C59.7551 45.6055 62.4277 40.957 62.4277 35.9375C62.4277 30.918 59.7551 26.2695 55.4046 23.7598C51.0542 21.25 45.7088 21.25 41.3584 23.7598C37.0079 26.2695 34.3353 30.918 34.3353 35.9375ZM38.2272 18.2227C38.9783 18.9746 39.6416 19.873 40.0611 20.8984C42.5289 19.5312 45.3577 18.75 48.3815 18.75C48.7717 18.75 49.1618 18.7598 49.552 18.7891C49.8154 18.2715 49.9422 17.7344 49.9422 17.1875V13.7305C48.7327 14.7363 47.25 15.5566 45.66 16.2207C43.5141 17.1094 40.9877 17.793 38.2272 18.2227ZM41.8168 34.0527C43.6409 32.2266 45.4552 30.4102 47.2793 28.584C47.884 27.9785 48.879 27.9785 49.4837 28.584L54.9462 34.0527C55.5509 34.6582 55.5509 35.6543 54.9462 36.2598C54.3414 36.8652 53.3465 36.8652 52.7417 36.2598L49.9422 33.457V42.1875C49.9422 43.0469 49.2399 43.75 48.3815 43.75C47.5231 43.75 46.8208 43.0469 46.8208 42.1875V33.457L44.0213 36.2598C43.4165 36.8652 42.4216 36.8652 41.8168 36.2598C41.2121 35.6543 41.2121 34.6582 41.8168 34.0527Z" fill="white"/> </svg></div><h4 class="heading-style-h4">Where to find revenue</h4></div><div class="research-economic_item"><h5 class="heading-style-xsmall text-on-dark">Leverage support resources for expansion and cross-selling</h5><ul role="list"><li class="text-on-dark">Identify offers that will resolve customer challenges.</li></ul></div><div class="research-economic_item"><h5 class="heading-style-xsmall text-on-dark">Monetize support activities</h5><ul role="list"><li class="text-on-dark">Assess support for non-monetized subscription solutions. Define a minimum viable support-driven experience and standard offer. Evaluate alignment with high-value customer success.</li></ul></div><div class="research-economic_item"><h5 class="heading-style-xsmall text-on-dark">Work with service offer management teams to develop high-value, tiered support offers</h5><ul role="list"><li class="text-on-dark">Leverage technical expertise in the delivery team to create compelling value propositions in the offers.</li></ul></div></div></div><div class="align-center"><a data-wf-native-id-path="94bb588f-eb5f-c1e1-da13-4a92801c2549" data-wf-element-id="94bb588f-eb5f-c1e1-da13-4a92801c2549" href="http://portal.tsia.com/sign-up" target="_blank" class="button is-secondary is-xlarge w-inline-block"><div class="label-size-xlarge button-text">Get more insights</div></a></div></div><div class="research-economic_group"><h3 class="text-color-white">Staying ahead of the AI revolution</h3><div class="research-economic_list for-bottom"><div id="w-node-_94bb588f-eb5f-c1e1-da13-4a92801c2550-ab980ba9" class="research-economic_block for-bottom"><div class="research-economic_icon w-embed"><svg width="auto" height="auto" viewBox="0 0 61 60" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9.14581 46.5L6.33331 42.5625C5.77081 41.625 6.23956 40.5 7.27081 40.3125L17.4896 38.4375L19.3646 28.2188C19.5521 27.1875 20.6771 26.7188 21.5208 27.2812L30.0521 33.1875L38.5833 27.2812C39.5208 26.7188 40.6458 27.1875 40.8333 28.2188L42.7083 38.4375L52.9271 40.3125C53.9583 40.5 54.4271 41.625 53.8646 42.4688L51.0521 46.5H41.1146C39.3333 42.1875 35.1146 39 30.0521 39C25.0833 39 20.7708 42.1875 18.9896 46.5H9.14581ZM22.3646 46.5C23.8646 43.875 26.7708 42 30.0521 42C33.4271 42 36.2396 43.875 37.8333 46.5H22.3646ZM54.9896 49.5C56.3021 49.5 57.3333 50.5312 57.3333 51.75C57.3333 53.0625 56.3021 54 54.9896 54H5.58331C4.27081 54 3.33331 53.0625 3.33331 51.75C3.33331 50.5312 4.27081 49.5 5.58331 49.5H54.9896ZM24.6146 17.3438C23.3958 18.375 21.5208 18.1875 20.4896 16.875C19.3646 15.6562 19.6458 13.7812 20.9583 12.6562L28.4583 6.65625C28.5521 6.5625 28.7396 6.5625 28.8333 6.46875C29.0208 6.375 29.1146 6.28125 29.2083 6.28125C29.5833 6.09375 29.9583 6 30.3333 6C30.6146 6 30.9896 6.09375 31.3646 6.28125C31.4583 6.28125 31.5521 6.375 31.7396 6.46875C31.8333 6.5625 32.0208 6.5625 32.1146 6.65625L39.6146 12.6562C40.9271 13.7812 41.2083 15.6562 40.0833 16.875C39.0521 18.1875 37.1771 18.4688 35.9583 17.3438L33.3333 15.2812V24C33.3333 25.6875 31.9271 27 30.3333 27C28.6458 27 27.3333 25.6875 27.3333 24V15.2812L24.6146 17.3438Z" fill="white"/> <path d="M9.14581 46.5L6.33331 42.5625C5.77081 41.625 6.23956 40.5 7.27081 40.3125L17.4896 38.4375L19.3646 28.2188C19.5521 27.1875 20.6771 26.7188 21.5208 27.2812L30.0521 33.1875L38.5833 27.2812C39.5208 26.7188 40.6458 27.1875 40.8333 28.2188L42.7083 38.4375L52.9271 40.3125C53.9583 40.5 54.4271 41.625 53.8646 42.4688L51.0521 46.5H41.1146C39.3333 42.1875 35.1146 39 30.0521 39C25.0833 39 20.7708 42.1875 18.9896 46.5H9.14581ZM22.3646 46.5C23.8646 43.875 26.7708 42 30.0521 42C33.4271 42 36.2396 43.875 37.8333 46.5H22.3646ZM54.9896 49.5C56.3021 49.5 57.3333 50.5312 57.3333 51.75C57.3333 53.0625 56.3021 54 54.9896 54H5.58331C4.27081 54 3.33331 53.0625 3.33331 51.75C3.33331 50.5312 4.27081 49.5 5.58331 49.5H54.9896ZM24.6146 17.3438C23.3958 18.375 21.5208 18.1875 20.4896 16.875C19.3646 15.6562 19.6458 13.7812 20.9583 12.6562L28.4583 6.65625C28.5521 6.5625 28.7396 6.5625 28.8333 6.46875C29.0208 6.375 29.1146 6.28125 29.2083 6.28125C29.5833 6.09375 29.9583 6 30.3333 6C30.6146 6 30.9896 6.09375 31.3646 6.28125C31.4583 6.28125 31.5521 6.375 31.7396 6.46875C31.8333 6.5625 32.0208 6.5625 32.1146 6.65625L39.6146 12.6562C40.9271 13.7812 41.2083 15.6562 40.0833 16.875C39.0521 18.1875 37.1771 18.4688 35.9583 17.3438L33.3333 15.2812V24C33.3333 25.6875 31.9271 27 30.3333 27C28.6458 27 27.3333 25.6875 27.3333 24V15.2812L24.6146 17.3438Z" fill="url(#paint0_linear_3284_11330)" fill-opacity="0.06"/> <defs> <linearGradient id="paint0_linear_3284_11330" x1="-1.90897" y1="60.2207" x2="70.5803" y2="51.5091" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="research-economic_item"><h4 class="heading-style-xsmall text-on-dark">Forecasting and predictive analysis</h4><div>Use forecasting models to predict support services demand, considering historical patterns, seasonality, and relevant factors.</div></div></div><div id="w-node-_94bb588f-eb5f-c1e1-da13-4a92801c2557-ab980ba9" class="research-economic_block for-bottom"><div class="research-economic_icon w-embed"><svg width="auto" height="auto" viewBox="0 0 60 60" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M23.25 6C26.0625 6 28.5 8.4375 28.5 11.25V48.75C28.5 51.6562 26.0625 54 23.25 54C20.5312 54 18.2812 52.0312 18 49.3125C17.5312 49.5 16.9687 49.5 16.5 49.5C13.125 49.5 10.5 46.875 10.5 43.5C10.5 42.8438 10.5937 42.1875 10.7812 41.5312C7.96872 40.5 5.99997 37.7812 5.99997 34.5C5.99997 31.5938 7.68747 28.9688 10.2187 27.75C9.46872 26.7188 8.99997 25.4062 8.99997 24C8.99997 21.1875 10.9687 18.75 13.6875 18.1875C13.5 17.625 13.5 17.0625 13.5 16.5C13.5 13.7812 15.375 11.3438 18 10.6875C18.2812 8.0625 20.5312 6 23.25 6ZM41.9062 10.6875C44.5312 11.3438 46.5 13.7812 46.5 16.5C46.5 17.0625 46.4062 17.625 46.2187 18.1875C48.9375 18.75 51 21.1875 51 24C51 25.4062 50.4375 26.7188 49.6875 27.75C52.2187 28.9688 54 31.5938 54 34.5C54 37.7812 51.9375 40.5 49.125 41.5312C49.3125 42.1875 49.5 42.8438 49.5 43.5C49.5 46.875 46.7812 49.5 43.5 49.5C42.9375 49.5 42.375 49.5 41.9062 49.3125C41.625 52.0312 39.375 54 36.75 54C33.8437 54 31.5 51.6562 31.5 48.75V11.25C31.5 8.4375 33.8437 6 36.75 6C39.375 6 41.625 8.0625 41.9062 10.6875Z" fill="white"/> <path d="M23.25 6C26.0625 6 28.5 8.4375 28.5 11.25V48.75C28.5 51.6562 26.0625 54 23.25 54C20.5312 54 18.2812 52.0312 18 49.3125C17.5312 49.5 16.9687 49.5 16.5 49.5C13.125 49.5 10.5 46.875 10.5 43.5C10.5 42.8438 10.5937 42.1875 10.7812 41.5312C7.96872 40.5 5.99997 37.7812 5.99997 34.5C5.99997 31.5938 7.68747 28.9688 10.2187 27.75C9.46872 26.7188 8.99997 25.4062 8.99997 24C8.99997 21.1875 10.9687 18.75 13.6875 18.1875C13.5 17.625 13.5 17.0625 13.5 16.5C13.5 13.7812 15.375 11.3438 18 10.6875C18.2812 8.0625 20.5312 6 23.25 6ZM41.9062 10.6875C44.5312 11.3438 46.5 13.7812 46.5 16.5C46.5 17.0625 46.4062 17.625 46.2187 18.1875C48.9375 18.75 51 21.1875 51 24C51 25.4062 50.4375 26.7188 49.6875 27.75C52.2187 28.9688 54 31.5938 54 34.5C54 37.7812 51.9375 40.5 49.125 41.5312C49.3125 42.1875 49.5 42.8438 49.5 43.5C49.5 46.875 46.7812 49.5 43.5 49.5C42.9375 49.5 42.375 49.5 41.9062 49.3125C41.625 52.0312 39.375 54 36.75 54C33.8437 54 31.5 51.6562 31.5 48.75V11.25C31.5 8.4375 33.8437 6 36.75 6C39.375 6 41.625 8.0625 41.9062 10.6875Z" fill="url(#paint0_linear_3284_11335)" fill-opacity="0.06"/> <defs> <linearGradient id="paint0_linear_3284_11335" x1="-2.24231" y1="60.2207" x2="70.2469" y2="51.5091" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="research-economic_item"><h4 class="heading-style-xsmall text-on-dark">Customer behavior analysis</h4><div>Machine learning can use customer behavior and preferences to anticipate potential decreases in support requests.</div></div></div><div id="w-node-_94bb588f-eb5f-c1e1-da13-4a92801c255e-ab980ba9" class="research-economic_block for-bottom"><div class="research-economic_icon w-embed"><svg width="auto" height="auto" viewBox="0 0 61 60" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M29.2605 18.75L27.198 20.5312C27.2917 21.1875 27.2917 21.8438 27.2917 22.5C27.2917 23.1562 27.2917 23.8125 27.198 24.4688L29.2605 26.3438C29.9167 26.9062 30.198 27.8438 29.823 28.6875C29.6355 29.1562 29.3542 29.7188 29.073 30.1875L28.7917 30.6562C28.5105 31.125 28.2292 31.5938 27.948 32.0625C27.3855 32.7188 26.448 33 25.6042 32.7188L22.9792 31.7812C21.948 32.625 20.823 33.2812 19.5105 33.75L18.948 36.4688C18.7605 37.4062 18.1042 38.0625 17.2605 38.1562C16.6042 38.25 15.948 38.25 15.2917 38.25C14.7292 38.25 14.073 38.25 13.4167 38.1562C12.573 38.0625 11.823 37.4062 11.7292 36.4688L11.073 33.75C9.85422 33.2812 8.72922 32.625 7.69797 31.7812L5.07297 32.7188C4.22922 33 3.29172 32.7188 2.72922 32.0625C2.44797 31.5938 2.07297 31.125 1.79172 30.6562L1.51047 30.1875C1.32297 29.7188 1.04172 29.1562 0.854218 28.6875C0.479218 27.8438 0.760468 26.9062 1.41672 26.3438L3.47922 24.4688C3.38547 23.9062 3.38547 23.25 3.38547 22.5C3.38547 21.8438 3.38547 21.1875 3.47922 20.625L1.41672 18.75C0.760468 18.0938 0.479218 17.25 0.854218 16.4062C1.04172 15.8438 1.32297 15.375 1.51047 14.9062L1.79172 14.4375C2.16672 13.9688 2.44797 13.5 2.72922 13.0312C3.29172 12.375 4.22922 12.0938 5.07297 12.375L7.69797 13.2188C8.72922 12.4688 9.85422 11.8125 11.1667 11.3438L11.7292 8.53125C11.9167 7.6875 12.573 7.03125 13.4167 6.9375C14.073 6.84375 14.6355 6.75 15.2917 6.75H15.3855C16.0417 6.75 16.6042 6.84375 17.2605 6.9375C18.1042 7.03125 18.8542 7.6875 19.0417 8.625L19.6042 11.3438C20.823 11.7188 21.948 12.4688 22.9792 13.2188L25.6042 12.375C26.448 12.0938 27.3855 12.375 27.948 13.0312C28.2292 13.5 28.6042 13.9688 28.8855 14.4375L29.1667 14.9062C29.3542 15.375 29.6355 15.8438 29.823 16.4062C30.198 17.25 29.9167 18.0938 29.2605 18.75ZM10.8855 22.5C10.8855 24.1875 11.7292 25.5938 13.1355 26.4375C14.448 27.2812 16.2292 27.2812 17.6355 26.4375C18.948 25.5938 19.8855 24.1875 19.8855 22.5C19.8855 20.9062 18.948 19.5 17.6355 18.6562C16.2292 17.8125 14.448 17.8125 13.1355 18.6562C11.7292 19.5 10.8855 20.9062 10.8855 22.5ZM47.6355 52.9688L45.8542 50.9062C45.198 51 44.5417 51 43.8855 51C43.2292 51 42.573 51 41.9167 50.9062L40.0417 52.9688C39.4792 53.625 38.5417 53.9062 37.698 53.5312C37.2292 53.3438 36.6667 53.0625 36.198 52.7812L35.7292 52.5C35.2605 52.2188 34.7917 51.9375 34.323 51.5625C33.6667 51.0938 33.3855 50.1562 33.6667 49.3125L34.6042 46.6875C33.7605 45.6562 33.1042 44.5312 32.6355 43.2188L29.9167 42.6562C28.9792 42.4688 28.323 41.8125 28.2292 40.9688C28.1355 40.3125 28.1355 39.6562 28.1355 39C28.1355 38.3438 28.1355 37.7812 28.2292 37.125C28.323 36.2812 28.9792 35.5312 29.9167 35.3438L32.6355 34.7812C33.1042 33.5625 33.7605 32.4375 34.6042 31.4062L33.6667 28.7812C33.3855 27.9375 33.6667 27 34.323 26.4375C34.7917 26.1562 35.2605 25.7812 35.7292 25.5L36.198 25.2188C36.6667 25.0312 37.2292 24.75 37.698 24.5625C38.5417 24.1875 39.4792 24.4688 40.0417 25.125L41.9167 27.1875C42.4792 27.0938 43.1355 27.0938 43.8855 27.0938C44.5417 27.0938 45.198 27.0938 45.7605 27.1875L47.6355 25.125C48.2917 24.4688 49.2292 24.1875 49.9792 24.5625C50.5417 24.75 51.0105 25.0312 51.4792 25.2188L51.948 25.5C52.4167 25.875 52.8855 26.1562 53.3542 26.4375C54.0105 27 54.2917 27.9375 54.0105 28.7812L53.1667 31.4062C53.9167 32.4375 54.573 33.5625 55.0417 34.7812L57.8542 35.4375C58.698 35.625 59.3542 36.2812 59.448 37.125C59.5417 37.7812 59.6355 38.4375 59.6355 39.0938C59.6355 39.6562 59.5417 40.3125 59.448 40.9688C59.3542 41.8125 58.698 42.5625 57.8542 42.6562L55.0417 43.3125C54.6667 44.5312 53.9167 45.6562 53.1667 46.6875L54.0105 49.3125C54.2917 50.1562 54.0105 51.0938 53.3542 51.6562C52.8855 51.9375 52.4167 52.2188 51.948 52.5L51.4792 52.875C51.0105 53.0625 50.5417 53.3438 49.9792 53.5312C49.1355 53.9062 48.2917 53.625 47.6355 52.9688ZM43.8855 34.5C42.198 34.5 40.7917 35.4375 39.948 36.75C39.1042 38.1562 39.1042 39.9375 39.948 41.25C40.7917 42.6562 42.198 43.5 43.8855 43.5C45.4792 43.5 46.8855 42.6562 47.7292 41.25C48.573 39.9375 48.573 38.1562 47.7292 36.75C46.8855 35.4375 45.4792 34.5 43.8855 34.5Z" fill="white"/> <path d="M29.2605 18.75L27.198 20.5312C27.2917 21.1875 27.2917 21.8438 27.2917 22.5C27.2917 23.1562 27.2917 23.8125 27.198 24.4688L29.2605 26.3438C29.9167 26.9062 30.198 27.8438 29.823 28.6875C29.6355 29.1562 29.3542 29.7188 29.073 30.1875L28.7917 30.6562C28.5105 31.125 28.2292 31.5938 27.948 32.0625C27.3855 32.7188 26.448 33 25.6042 32.7188L22.9792 31.7812C21.948 32.625 20.823 33.2812 19.5105 33.75L18.948 36.4688C18.7605 37.4062 18.1042 38.0625 17.2605 38.1562C16.6042 38.25 15.948 38.25 15.2917 38.25C14.7292 38.25 14.073 38.25 13.4167 38.1562C12.573 38.0625 11.823 37.4062 11.7292 36.4688L11.073 33.75C9.85422 33.2812 8.72922 32.625 7.69797 31.7812L5.07297 32.7188C4.22922 33 3.29172 32.7188 2.72922 32.0625C2.44797 31.5938 2.07297 31.125 1.79172 30.6562L1.51047 30.1875C1.32297 29.7188 1.04172 29.1562 0.854218 28.6875C0.479218 27.8438 0.760468 26.9062 1.41672 26.3438L3.47922 24.4688C3.38547 23.9062 3.38547 23.25 3.38547 22.5C3.38547 21.8438 3.38547 21.1875 3.47922 20.625L1.41672 18.75C0.760468 18.0938 0.479218 17.25 0.854218 16.4062C1.04172 15.8438 1.32297 15.375 1.51047 14.9062L1.79172 14.4375C2.16672 13.9688 2.44797 13.5 2.72922 13.0312C3.29172 12.375 4.22922 12.0938 5.07297 12.375L7.69797 13.2188C8.72922 12.4688 9.85422 11.8125 11.1667 11.3438L11.7292 8.53125C11.9167 7.6875 12.573 7.03125 13.4167 6.9375C14.073 6.84375 14.6355 6.75 15.2917 6.75H15.3855C16.0417 6.75 16.6042 6.84375 17.2605 6.9375C18.1042 7.03125 18.8542 7.6875 19.0417 8.625L19.6042 11.3438C20.823 11.7188 21.948 12.4688 22.9792 13.2188L25.6042 12.375C26.448 12.0938 27.3855 12.375 27.948 13.0312C28.2292 13.5 28.6042 13.9688 28.8855 14.4375L29.1667 14.9062C29.3542 15.375 29.6355 15.8438 29.823 16.4062C30.198 17.25 29.9167 18.0938 29.2605 18.75ZM10.8855 22.5C10.8855 24.1875 11.7292 25.5938 13.1355 26.4375C14.448 27.2812 16.2292 27.2812 17.6355 26.4375C18.948 25.5938 19.8855 24.1875 19.8855 22.5C19.8855 20.9062 18.948 19.5 17.6355 18.6562C16.2292 17.8125 14.448 17.8125 13.1355 18.6562C11.7292 19.5 10.8855 20.9062 10.8855 22.5ZM47.6355 52.9688L45.8542 50.9062C45.198 51 44.5417 51 43.8855 51C43.2292 51 42.573 51 41.9167 50.9062L40.0417 52.9688C39.4792 53.625 38.5417 53.9062 37.698 53.5312C37.2292 53.3438 36.6667 53.0625 36.198 52.7812L35.7292 52.5C35.2605 52.2188 34.7917 51.9375 34.323 51.5625C33.6667 51.0938 33.3855 50.1562 33.6667 49.3125L34.6042 46.6875C33.7605 45.6562 33.1042 44.5312 32.6355 43.2188L29.9167 42.6562C28.9792 42.4688 28.323 41.8125 28.2292 40.9688C28.1355 40.3125 28.1355 39.6562 28.1355 39C28.1355 38.3438 28.1355 37.7812 28.2292 37.125C28.323 36.2812 28.9792 35.5312 29.9167 35.3438L32.6355 34.7812C33.1042 33.5625 33.7605 32.4375 34.6042 31.4062L33.6667 28.7812C33.3855 27.9375 33.6667 27 34.323 26.4375C34.7917 26.1562 35.2605 25.7812 35.7292 25.5L36.198 25.2188C36.6667 25.0312 37.2292 24.75 37.698 24.5625C38.5417 24.1875 39.4792 24.4688 40.0417 25.125L41.9167 27.1875C42.4792 27.0938 43.1355 27.0938 43.8855 27.0938C44.5417 27.0938 45.198 27.0938 45.7605 27.1875L47.6355 25.125C48.2917 24.4688 49.2292 24.1875 49.9792 24.5625C50.5417 24.75 51.0105 25.0312 51.4792 25.2188L51.948 25.5C52.4167 25.875 52.8855 26.1562 53.3542 26.4375C54.0105 27 54.2917 27.9375 54.0105 28.7812L53.1667 31.4062C53.9167 32.4375 54.573 33.5625 55.0417 34.7812L57.8542 35.4375C58.698 35.625 59.3542 36.2812 59.448 37.125C59.5417 37.7812 59.6355 38.4375 59.6355 39.0938C59.6355 39.6562 59.5417 40.3125 59.448 40.9688C59.3542 41.8125 58.698 42.5625 57.8542 42.6562L55.0417 43.3125C54.6667 44.5312 53.9167 45.6562 53.1667 46.6875L54.0105 49.3125C54.2917 50.1562 54.0105 51.0938 53.3542 51.6562C52.8855 51.9375 52.4167 52.2188 51.948 52.5L51.4792 52.875C51.0105 53.0625 50.5417 53.3438 49.9792 53.5312C49.1355 53.9062 48.2917 53.625 47.6355 52.9688ZM43.8855 34.5C42.198 34.5 40.7917 35.4375 39.948 36.75C39.1042 38.1562 39.1042 39.9375 39.948 41.25C40.7917 42.6562 42.198 43.5 43.8855 43.5C45.4792 43.5 46.8855 42.6562 47.7292 41.25C48.573 39.9375 48.573 38.1562 47.7292 36.75C46.8855 35.4375 45.4792 34.5 43.8855 34.5Z" fill="url(#paint0_linear_3284_11340)" fill-opacity="0.06"/> <defs> <linearGradient id="paint0_linear_3284_11340" x1="-1.57556" y1="60.2207" x2="70.9137" y2="51.5091" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="research-economic_item"><h4 class="heading-style-xsmall text-on-dark">Machine learning and robotic process automation</h4><div>Automate routine tasks with AI, enabling human agents to focus on complex and high-priority issues.</div></div></div></div><div class="align-center"><a data-wf-native-id-path="94bb588f-eb5f-c1e1-da13-4a92801c2566" data-wf-element-id="94bb588f-eb5f-c1e1-da13-4a92801c2566" href="http://portal.tsia.com/sign-up" target="_blank" class="button is-secondary is-xlarge w-inline-block"><div class="label-size-xlarge button-text">Get more insights</div></a></div></div></div></div></div></div></section><section class="section_research-solutions"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="research-solutions_component"><div class="research-solutions_block"><div class="research-solutions_header"><h2>Solutions designed with you in mind</h2><div class="text-size-medium">Check out some of the biggest challenges we’re privileged to help our Support Services subscribers solve.</div></div><div class="research-solutions_list"><a data-wf-native-id-path="68385f03-5fe6-91e4-f0e6-7b6e83d3e0c3" data-wf-element-id="68385f03-5fe6-91e4-f0e6-7b6e83d3e0c3" href="http://portal.tsia.com/explore?topics=Best+Practices+for+Customer+Satisfaction+Surveys" target="_blank" class="research-solutions_item shadow_elevation-2 w-inline-block"><div class="research-solutions_top"><div class="w-embed"><svg width="15" height="15" viewBox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.9999 1.49965C14.9999 0.670155 14.3298 0 13.5003 0H3.00276C2.17327 0 1.50312 0.670155 1.50312 1.49965C1.50312 2.32914 2.17327 2.9993 3.00276 2.9993H9.87771L0.443989 12.4377C-0.141811 13.0235 -0.141811 13.9748 0.443989 14.5607C1.02979 15.1465 1.98113 15.1465 2.56693 14.5607L12.0007 5.12224V11.9972C12.0007 12.8267 12.6708 13.4968 13.5003 13.4968C14.3298 13.4968 14.9999 12.8267 14.9999 11.9972V1.49965Z" fill="url(#paint0_linear_3162_10770)"/> <defs> <linearGradient id="paint0_linear_3162_10770" x1="0.671097" y1="14.05" x2="17.0213" y2="7.05066" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-solutions_bottom"><div class="label-size-xlarge button-text">Best practices for customer satisfaction surveys<br/></div></div></a><a data-wf-native-id-path="075bd996-2738-b573-1368-5b0a812ac2b1" data-wf-element-id="075bd996-2738-b573-1368-5b0a812ac2b1" href="http://portal.tsia.com/explore?topics=How+to+Implement+Proactive+and+Preventative+Technologies" target="_blank" class="research-solutions_item shadow_elevation-2 w-inline-block"><div class="research-solutions_top"><div class="w-embed"><svg width="15" height="15" viewBox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.9999 1.49965C14.9999 0.670155 14.3298 0 13.5003 0H3.00276C2.17327 0 1.50312 0.670155 1.50312 1.49965C1.50312 2.32914 2.17327 2.9993 3.00276 2.9993H9.87771L0.443989 12.4377C-0.141811 13.0235 -0.141811 13.9748 0.443989 14.5607C1.02979 15.1465 1.98113 15.1465 2.56693 14.5607L12.0007 5.12224V11.9972C12.0007 12.8267 12.6708 13.4968 13.5003 13.4968C14.3298 13.4968 14.9999 12.8267 14.9999 11.9972V1.49965Z" fill="url(#paint0_linear_3162_10770)"/> <defs> <linearGradient id="paint0_linear_3162_10770" x1="0.671097" y1="14.05" x2="17.0213" y2="7.05066" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-solutions_bottom"><div class="label-size-xlarge button-text">How to implement proactive and preventative technologies</div></div></a><a data-wf-native-id-path="4ebb5a14-04b1-b60a-2189-f46594214f8f" data-wf-element-id="4ebb5a14-04b1-b60a-2189-f46594214f8f" href="http://portal.tsia.com/explore?topics=Support+Organizational+Structures" target="_blank" class="research-solutions_item shadow_elevation-2 w-inline-block"><div class="research-solutions_top"><div class="w-embed"><svg width="15" height="15" viewBox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.9999 1.49965C14.9999 0.670155 14.3298 0 13.5003 0H3.00276C2.17327 0 1.50312 0.670155 1.50312 1.49965C1.50312 2.32914 2.17327 2.9993 3.00276 2.9993H9.87771L0.443989 12.4377C-0.141811 13.0235 -0.141811 13.9748 0.443989 14.5607C1.02979 15.1465 1.98113 15.1465 2.56693 14.5607L12.0007 5.12224V11.9972C12.0007 12.8267 12.6708 13.4968 13.5003 13.4968C14.3298 13.4968 14.9999 12.8267 14.9999 11.9972V1.49965Z" fill="url(#paint0_linear_3162_10770)"/> <defs> <linearGradient id="paint0_linear_3162_10770" x1="0.671097" y1="14.05" x2="17.0213" y2="7.05066" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-solutions_bottom"><div class="label-size-xlarge button-text">Support organizational structures</div></div></a><a data-wf-native-id-path="be48aeec-6e43-a064-75ac-8dc0547b5081" data-wf-element-id="be48aeec-6e43-a064-75ac-8dc0547b5081" href="http://portal.tsia.com/explore?topics=SaaS+Support+Model" target="_blank" class="research-solutions_item shadow_elevation-2 w-inline-block"><div class="research-solutions_top"><div class="w-embed"><svg width="15" height="15" viewBox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.9999 1.49965C14.9999 0.670155 14.3298 0 13.5003 0H3.00276C2.17327 0 1.50312 0.670155 1.50312 1.49965C1.50312 2.32914 2.17327 2.9993 3.00276 2.9993H9.87771L0.443989 12.4377C-0.141811 13.0235 -0.141811 13.9748 0.443989 14.5607C1.02979 15.1465 1.98113 15.1465 2.56693 14.5607L12.0007 5.12224V11.9972C12.0007 12.8267 12.6708 13.4968 13.5003 13.4968C14.3298 13.4968 14.9999 12.8267 14.9999 11.9972V1.49965Z" fill="url(#paint0_linear_3162_10770)"/> <defs> <linearGradient id="paint0_linear_3162_10770" x1="0.671097" y1="14.05" x2="17.0213" y2="7.05066" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-solutions_bottom"><div class="label-size-xlarge button-text">SaaS support model</div></div></a><a data-wf-native-id-path="bf8ca43b-de3a-80ba-8310-de5eab393d23" data-wf-element-id="bf8ca43b-de3a-80ba-8310-de5eab393d23" href="http://portal.tsia.com/explore?topics=Top+Trends+for+Self-Service" target="_blank" class="research-solutions_item shadow_elevation-2 w-inline-block"><div class="research-solutions_top"><div class="w-embed"><svg width="15" height="15" viewBox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.9999 1.49965C14.9999 0.670155 14.3298 0 13.5003 0H3.00276C2.17327 0 1.50312 0.670155 1.50312 1.49965C1.50312 2.32914 2.17327 2.9993 3.00276 2.9993H9.87771L0.443989 12.4377C-0.141811 13.0235 -0.141811 13.9748 0.443989 14.5607C1.02979 15.1465 1.98113 15.1465 2.56693 14.5607L12.0007 5.12224V11.9972C12.0007 12.8267 12.6708 13.4968 13.5003 13.4968C14.3298 13.4968 14.9999 12.8267 14.9999 11.9972V1.49965Z" fill="url(#paint0_linear_3162_10770)"/> <defs> <linearGradient id="paint0_linear_3162_10770" x1="0.671097" y1="14.05" x2="17.0213" y2="7.05066" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-solutions_bottom"><div class="label-size-xlarge button-text">Top trends for self-service</div></div></a><a data-wf-native-id-path="2be4e077-3103-0412-65ae-44db9bf97077" data-wf-element-id="2be4e077-3103-0412-65ae-44db9bf97077" href="http://portal.tsia.com/explore?topics=Key+Performance+Indicators+(KPIs):+Support+Services" target="_blank" class="research-solutions_item shadow_elevation-2 w-inline-block"><div class="research-solutions_top"><div class="w-embed"><svg width="15" height="15" viewBox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.9999 1.49965C14.9999 0.670155 14.3298 0 13.5003 0H3.00276C2.17327 0 1.50312 0.670155 1.50312 1.49965C1.50312 2.32914 2.17327 2.9993 3.00276 2.9993H9.87771L0.443989 12.4377C-0.141811 13.0235 -0.141811 13.9748 0.443989 14.5607C1.02979 15.1465 1.98113 15.1465 2.56693 14.5607L12.0007 5.12224V11.9972C12.0007 12.8267 12.6708 13.4968 13.5003 13.4968C14.3298 13.4968 14.9999 12.8267 14.9999 11.9972V1.49965Z" fill="url(#paint0_linear_3162_10770)"/> <defs> <linearGradient id="paint0_linear_3162_10770" x1="0.671097" y1="14.05" x2="17.0213" y2="7.05066" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-solutions_bottom"><div class="label-size-xlarge button-text">Key performance indicators (KPIs): support services</div></div></a><a data-wf-native-id-path="54929160-35f8-1965-293d-bae1db62d5dc" data-wf-element-id="54929160-35f8-1965-293d-bae1db62d5dc" href="http://portal.tsia.com/explore?topics=Aligning+Service+Strategy" target="_blank" class="research-solutions_item shadow_elevation-2 w-inline-block"><div class="research-solutions_top"><div class="w-embed"><svg width="15" height="15" viewBox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.9999 1.49965C14.9999 0.670155 14.3298 0 13.5003 0H3.00276C2.17327 0 1.50312 0.670155 1.50312 1.49965C1.50312 2.32914 2.17327 2.9993 3.00276 2.9993H9.87771L0.443989 12.4377C-0.141811 13.0235 -0.141811 13.9748 0.443989 14.5607C1.02979 15.1465 1.98113 15.1465 2.56693 14.5607L12.0007 5.12224V11.9972C12.0007 12.8267 12.6708 13.4968 13.5003 13.4968C14.3298 13.4968 14.9999 12.8267 14.9999 11.9972V1.49965Z" fill="url(#paint0_linear_3162_10770)"/> <defs> <linearGradient id="paint0_linear_3162_10770" x1="0.671097" y1="14.05" x2="17.0213" y2="7.05066" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-solutions_bottom"><div class="label-size-xlarge button-text">Aligning service strategy</div></div></a><a data-wf-native-id-path="158842f3-f1e7-65b3-69b2-d39a5697d96d" data-wf-element-id="158842f3-f1e7-65b3-69b2-d39a5697d96d" href="http://portal.tsia.com/explore?topics=Knowledge+Management+Best+Practices" target="_blank" class="research-solutions_item shadow_elevation-2 w-inline-block"><div class="research-solutions_top"><div class="w-embed"><svg width="15" height="15" viewBox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.9999 1.49965C14.9999 0.670155 14.3298 0 13.5003 0H3.00276C2.17327 0 1.50312 0.670155 1.50312 1.49965C1.50312 2.32914 2.17327 2.9993 3.00276 2.9993H9.87771L0.443989 12.4377C-0.141811 13.0235 -0.141811 13.9748 0.443989 14.5607C1.02979 15.1465 1.98113 15.1465 2.56693 14.5607L12.0007 5.12224V11.9972C12.0007 12.8267 12.6708 13.4968 13.5003 13.4968C14.3298 13.4968 14.9999 12.8267 14.9999 11.9972V1.49965Z" fill="url(#paint0_linear_3162_10770)"/> <defs> <linearGradient id="paint0_linear_3162_10770" x1="0.671097" y1="14.05" x2="17.0213" y2="7.05066" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-solutions_bottom"><div class="label-size-xlarge button-text">Knowledge management best practices</div></div></a><a data-wf-native-id-path="5be44c36-473b-a8ab-30f4-30fa06771dc1" data-wf-element-id="5be44c36-473b-a8ab-30f4-30fa06771dc1" href="http://portal.tsia.com/explore?topics=Support+Channel+Mix" target="_blank" class="research-solutions_item shadow_elevation-2 w-inline-block"><div class="research-solutions_top"><div class="w-embed"><svg width="15" height="15" viewBox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.9999 1.49965C14.9999 0.670155 14.3298 0 13.5003 0H3.00276C2.17327 0 1.50312 0.670155 1.50312 1.49965C1.50312 2.32914 2.17327 2.9993 3.00276 2.9993H9.87771L0.443989 12.4377C-0.141811 13.0235 -0.141811 13.9748 0.443989 14.5607C1.02979 15.1465 1.98113 15.1465 2.56693 14.5607L12.0007 5.12224V11.9972C12.0007 12.8267 12.6708 13.4968 13.5003 13.4968C14.3298 13.4968 14.9999 12.8267 14.9999 11.9972V1.49965Z" fill="url(#paint0_linear_3162_10770)"/> <defs> <linearGradient id="paint0_linear_3162_10770" x1="0.671097" y1="14.05" x2="17.0213" y2="7.05066" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-solutions_bottom"><div class="label-size-xlarge button-text">Support channel mix</div></div></a><a data-wf-native-id-path="7df0f0fa-8194-64e3-2d73-078d9fb4e828" data-wf-element-id="7df0f0fa-8194-64e3-2d73-078d9fb4e828" href="http://portal.tsia.com/explore?topics=Workforce+Management+(WFM)" target="_blank" class="research-solutions_item shadow_elevation-2 w-inline-block"><div class="research-solutions_top"><div class="w-embed"><svg width="15" height="15" viewBox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14.9999 1.49965C14.9999 0.670155 14.3298 0 13.5003 0H3.00276C2.17327 0 1.50312 0.670155 1.50312 1.49965C1.50312 2.32914 2.17327 2.9993 3.00276 2.9993H9.87771L0.443989 12.4377C-0.141811 13.0235 -0.141811 13.9748 0.443989 14.5607C1.02979 15.1465 1.98113 15.1465 2.56693 14.5607L12.0007 5.12224V11.9972C12.0007 12.8267 12.6708 13.4968 13.5003 13.4968C14.3298 13.4968 14.9999 12.8267 14.9999 11.9972V1.49965Z" fill="url(#paint0_linear_3162_10770)"/> <defs> <linearGradient id="paint0_linear_3162_10770" x1="0.671097" y1="14.05" x2="17.0213" y2="7.05066" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-solutions_bottom"><div class="label-size-xlarge button-text">Workforce management (WFM)</div></div></a></div></div><div class="spacer-3xl"></div><div class="research-solutions_block"><h2 class="heading-style-h3">Check out TSIA’s latest and greatest insights</h2><div class="insights-experience_webinar-list"><div data-delay="4000" data-animation="slide" class="carousel_component w-slider" data-autoplay="false" data-easing="ease" data-hide-arrows="false" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="3" data-duration="500" data-infinite="true" fs-cmsslider-element="slider"><div class="carousel_mask for-webinar short-mask w-slider-mask"><div class="carousel_slide w-slide"></div></div><div class="carousel_arrow-left hide-mobile-landscape w-slider-arrow-left"><div class="slider_icon w-embed"><svg width="auto" height="auto"viewBox="0 0 42 42" fill="currentColor" xmlns="http://www.w3.org/2000/svg"> <g filter="url(#filter0_dd_1193_12545)"> <path d="M37 18C37 23.6875 34 28.9375 29 31.8125C24.0625 34.6875 18 34.6875 13 31.8125C8.0625 28.9375 5 23.6875 5 18C5 12.25 8.0625 7 13 4.125C18 1.25 24.0625 1.25 29 4.125C34 7 37 12.25 37 18ZM21.9375 10.4375L15.4375 16.9375C14.875 17.5 14.875 18.4375 15.4375 19.0625L21.9375 25.5C22.5625 26.125 23.5 26.125 24.0625 25.5C24.6875 24.9375 24.6875 24 24.0625 23.375L18.625 17.9375L24.0625 12.5C24.6875 11.9375 24.6875 11 24.0625 10.4375C23.5 9.8125 22.5625 9.8125 21.9375 10.4375Z" /> </g> <defs> <filter id="filter0_dd_1193_12545" x="0" y="0.25" width="42" height="42" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"> <feFlood flood-opacity="0" result="BackgroundImageFix"/> <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/> <feMorphology radius="1" operator="erode" in="SourceAlpha" result="effect1_dropShadow_1193_12545"/> <feOffset dy="2"/> <feGaussianBlur stdDeviation="2"/> <feComposite in2="hardAlpha" operator="out"/> <feColorMatrix type="matrix" values="0 0 0 0 1 0 0 0 0 1 0 0 0 0 1 0 0 0 0.06 0"/> <feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_1193_12545"/> <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/> <feMorphology radius="1" operator="erode" in="SourceAlpha" result="effect2_dropShadow_1193_12545"/> <feOffset dy="4"/> <feGaussianBlur stdDeviation="3"/> <feComposite in2="hardAlpha" operator="out"/> <feColorMatrix type="matrix" values="0 0 0 0 1 0 0 0 0 1 0 0 0 0 1 0 0 0 0.1 0"/> <feBlend mode="normal" in2="effect1_dropShadow_1193_12545" result="effect2_dropShadow_1193_12545"/> <feBlend mode="normal" in="SourceGraphic" in2="effect2_dropShadow_1193_12545" result="shape"/> </filter> </defs> </svg></div></div><div class="carousel_arrow-right hide-mobile-landscape w-slider-arrow-right"><div class="slider_icon w-embed"><svg width="auto" height="auto" viewBox="0 0 42 43" fill="none" xmlns="http://www.w3.org/2000/svg"> <g filter="url(#filter0_dd_1193_12590)"> <path d="M5 18C5 12.3125 8 7.0625 13 4.1875C17.9375 1.3125 24 1.3125 29 4.1875C33.9375 7.0625 37 12.3125 37 18C37 23.75 33.9375 29 29 31.875C24 34.75 17.9375 34.75 13 31.875C8 29 5 23.75 5 18ZM20.0625 25.5625L26.5625 19.0625C27.125 18.5 27.125 17.5625 26.5625 16.9375L20.0625 10.5C19.4375 9.875 18.5 9.875 17.9375 10.5C17.3125 11.0625 17.3125 12 17.9375 12.625L23.375 18.0625L17.9375 23.5C17.3125 24.0625 17.3125 25 17.9375 25.5625C18.5 26.1875 19.4375 26.1875 20.0625 25.5625Z" fill="#0053DB"/> </g> <defs> <filter id="filter0_dd_1193_12590" x="0" y="0.3125" width="42" height="42" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"> <feFlood flood-opacity="0" result="BackgroundImageFix"/> <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/> <feMorphology radius="1" operator="erode" in="SourceAlpha" result="effect1_dropShadow_1193_12590"/> <feOffset dy="2"/> <feGaussianBlur stdDeviation="2"/> <feComposite in2="hardAlpha" operator="out"/> <feColorMatrix type="matrix" values="0 0 0 0 1 0 0 0 0 1 0 0 0 0 1 0 0 0 0.06 0"/> <feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_1193_12590"/> <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/> <feMorphology radius="1" operator="erode" in="SourceAlpha" result="effect2_dropShadow_1193_12590"/> <feOffset dy="4"/> <feGaussianBlur stdDeviation="3"/> <feComposite in2="hardAlpha" operator="out"/> <feColorMatrix type="matrix" values="0 0 0 0 1 0 0 0 0 1 0 0 0 0 1 0 0 0 0.1 0"/> <feBlend mode="normal" in2="effect1_dropShadow_1193_12590" result="effect2_dropShadow_1193_12590"/> <feBlend mode="normal" in="SourceGraphic" in2="effect2_dropShadow_1193_12590" result="shape"/> </filter> </defs> </svg></div></div><div class="carousel_slide-nav w-slider-nav w-slider-nav-invert w-round"></div><div class="slider-dot-style w-embed"><style> .w-slider-dot { width: .75rem; height: .75rem; background-color: rgba(0, 83, 219, 0.15) !important; } .w-slider-dot.w-active { background-color: #0053DB !important; } </style></div></div><div class="w-embed"><style> .insights_item { flex: 0 0 auto; margin: 0 1rem; } </style></div></div><div class="w-dyn-list"><div fs-cmsslider-element="list" role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-0" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%2267a6b88386f646d7ead7b4ef%22%7D%5D" href="https://portal.tsia.com/portal/webinar/6QerEAkYsPJud5rl7Ipuul/the-state-of-support-services-2025" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg" loading="lazy" alt="" class="w-dyn-bind-empty"/><div class="label-size-medium w-dyn-bind-empty"></div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">The State of Support Services 2025</h2></div><div><div class="label-size-medium display-inlineblock">Vele Galovski</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-1" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%2267a6b883d42e00d6efd97e8b%22%7D%5D" href="https://portal.tsia.com/portal/report/6o9SMJ6XaVXM57eR1DBZyQ/the-state-of-support-services-2025" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg" loading="lazy" alt="" class="w-dyn-bind-empty"/><div class="label-size-medium w-dyn-bind-empty"></div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">The State of Support Services 2025</h2></div><div><div class="label-size-medium display-inlineblock">Vele Galovski</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-2" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%226752588589fcd0b35d15636d%22%7D%5D" href="https://portal.tsia.com/portal/article/6CXkMUpUMM3zkLeqUeS0U4/optimizing-the-support-model" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg" loading="lazy" alt="" class="w-dyn-bind-empty"/><div class="label-size-medium w-dyn-bind-empty"></div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">Introducing the TSIA Research Journey: Optimizing the Support Model</h2></div><div><div class="label-size-medium display-inlineblock">Lionel Fournier</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-3" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%226717d7917dfe43a49e51b9fe%22%7D%5D" href="https://portal.tsia.com/members/report/5CAfRyYqf39BVZgwirHuHt/the-state-of-knowledge-management-in-the-age-of-ai" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg" loading="lazy" alt="" class="w-dyn-bind-empty"/><div class="label-size-medium w-dyn-bind-empty"></div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">The State of Knowledge Management in the Age of AI</h2></div><div><div class="label-size-medium display-inlineblock">Vele Galovski</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-4" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%226717d794e877d0924d2ddcd1%22%7D%5D" href="https://portal.tsia.com/portal/survey-insight/79jKviLLafZSH3SkqDIWKA/optimizing-content-creation-for-knowledge-management" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg" loading="lazy" alt="" class="w-dyn-bind-empty"/><div class="label-size-medium w-dyn-bind-empty"></div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">Optimizing Content Creation for Knowledge Management</h2></div><div><div class="label-size-medium display-inlineblock">Lionel Fournier</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-5" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%226717d792e24392458f477a82%22%7D%5D" href="https://portal.tsia.com/portal/survey-insight/6JZqBjhOSSri0xBaCzzxoo/measuring-knowledge-management" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg" loading="lazy" alt="" class="w-dyn-bind-empty"/><div class="label-size-medium w-dyn-bind-empty"></div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">Measuring Knowledge Management</h2></div><div><div class="label-size-medium display-inlineblock">Lionel Fournier</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-6" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%226717d7909bfd52e2666bedf6%22%7D%5D" href="https://portal.tsia.com/members/framework/2SEQ5ucXECzz0gYXGV3SoU/knowledge-management-maturity-model-3-0-framework" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg" loading="lazy" alt="" class="w-dyn-bind-empty"/><div class="label-size-medium w-dyn-bind-empty"></div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">Knowledge Management Maturity Model 3.0 Framework</h2></div><div><div class="label-size-medium display-inlineblock">Vele Galovski</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-7" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%2266bbe102f61833e23dec31fc%22%7D%5D" href="https://portal.tsia.com/portal/webinar/MDCDRAuDvTlmghcOFjisx/how-to-build-a-successful-knowledge-management-program" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div style="color:#732ee4;background-color:rgba(115, 46, 228, 0.08)" class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66e487e13bceab9c1a5dfe72_v6-icon.svg" loading="lazy" alt=""/><div class="label-size-medium">Webinar</div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">How to Build a Successful Knowledge Management Program</h2></div><div><div class="label-size-medium display-inlineblock">Vele Galovski</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-8" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%2266bbe100542b308f4fe3b31d%22%7D%5D" href="https://portal.tsia.com/members/framework/J743WaxePhpPyTJ2yGUMl/the-tsia-self-service-ecosystem-of-kpis" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div style="color:#732ee4;background-color:rgba(115, 46, 228, 0.08)" class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66ec43d5abdcf5625465a0d3_v6-icon.png" loading="lazy" alt=""/><div class="label-size-medium">Framework Video</div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">The TSIA Self-Service Ecosystem of KPIs</h2></div><div><div class="label-size-medium display-inlineblock">Dave Baca</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-9" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%2266bbe0fa89ed28cd45516d21%22%7D%5D" href="https://portal.tsia.com/portal/quick-poll-insight/6unbiURnaG4FT9NZkT9jfr/ai-has-widespread-adoption-in-knowledge-management" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div style="color:#805600;background-color:rgba(128, 86, 0, 0.08)" class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66f1ba047aaa4fb61c443d5b_v6-icon.svg" loading="lazy" alt=""/><div class="label-size-medium">Quick Poll</div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">AI Has Widespread Adoption in Knowledge Management</h2></div><div><div class="label-size-medium display-inlineblock">Lionel Fournier</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-10" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%22672e6fcee21a52d66574a37a%22%7D%5D" href="https://portal.tsia.com/portal/industry-story/uEUeVM7a7ssEpFIDuV5Ie/leveraging-ai-to-enhance-customer-experience-and-efficiency" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg" loading="lazy" alt="" class="w-dyn-bind-empty"/><div class="label-size-medium w-dyn-bind-empty"></div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">Leveraging AI to Enhance Customer Experience and Efficiency</h2></div><div><div class="label-size-medium display-inlineblock">Lionel Fournier</div></div></div></a></div></div><div role="listitem" class="w-dyn-item"><div class="div-put"><a data-wf-native-id-path="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa_instance-11" data-wf-element-id="6f3bd895-5b8d-a699-6ac9-d4714f1de1aa" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266b3b4bc277a7dccacc9f5af%22%2C%22itemId%22%3A%22672e6fcde6c8cdb72421cc17%22%7D%5D" href="https://portal.tsia.com/portal/industry-story/738QhkLKn8HxSKlKv4smiy/redefining-customer-support-with-value-enhanced-support" target="_blank" class="insights_item is-webinar w-inline-block"><div class="insights_item-text-wrapper for-webinar"><div class="insights_item-tag padding-custom"><img src="https://cdn.prod.website-files.com/plugins/Basic/assets/placeholder.60f9b1840c.svg" loading="lazy" alt="" class="w-dyn-bind-empty"/><div class="label-size-medium w-dyn-bind-empty"></div></div><div class="fixed-height is-4-875rem"><h2 class="title-size-small text-style-3lines">Redefining Customer Support with Value-Enhanced Support</h2></div><div><div class="label-size-medium display-inlineblock">Lionel Fournier</div></div></div></a></div></div></div></div></div></div></div></div></div><div class="section-border border-gradient-inverse"></div></section><section class="section_proprietary-data"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="proprietary-data_wrapper"><div id="w-node-_791f1a56-cca0-21c5-5ee9-a7a8e577d6e0-ab980ba9" class="proprietary-data_content-left"><h2>Proprietary data. <br/>Real results.</h2><div class="text-size-medium">From inquiry and expert guidance to data services, workshops, virtual advisory sessions, and interactive strategy reviews, we help you more efficiently align people, processes, and technology to your financial results.</div><a data-wf-native-id-path="791f1a56-cca0-21c5-5ee9-a7a8e577d6e7" data-wf-element-id="791f1a56-cca0-21c5-5ee9-a7a8e577d6e7" href="#" class="button is-text w-inline-block"></a></div><div id="w-node-_791f1a56-cca0-21c5-5ee9-a7a8e577d6e8-ab980ba9" class="proprietary-data_list"><div class="proprietary-data_item"><div class="proprietary-data_item-icon w-embed"><svg width="50" height="50" viewBox="0 0 50 50" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M25 50C31.6304 50 37.9893 47.3661 42.6777 42.6777C47.3661 37.9893 50 31.6304 50 25C50 18.3696 47.3661 12.0107 42.6777 7.32233C37.9893 2.63392 31.6304 0 25 0C18.3696 0 12.0107 2.63392 7.32233 7.32233C2.63392 12.0107 0 18.3696 0 25C0 31.6304 2.63392 37.9893 7.32233 42.6777C12.0107 47.3661 18.3696 50 25 50ZM29.9512 31.748L15.8594 37.168C13.9648 37.9004 12.0996 36.0352 12.832 34.1406L18.252 20.0488C18.5742 19.2188 19.2188 18.5742 20.0488 18.252L34.1406 12.832C36.0352 12.0996 37.9004 13.9648 37.168 15.8594L31.748 29.9512C31.4355 30.7813 30.7813 31.4258 29.9512 31.748ZM28.125 25C28.125 24.1712 27.7958 23.3763 27.2097 22.7903C26.6237 22.2042 25.8288 21.875 25 21.875C24.1712 21.875 23.3763 22.2042 22.7903 22.7903C22.2042 23.3763 21.875 24.1712 21.875 25C21.875 25.8288 22.2042 26.6237 22.7903 27.2097C23.3763 27.7958 24.1712 28.125 25 28.125C25.8288 28.125 26.6237 27.7958 27.2097 27.2097C27.7958 26.6237 28.125 25.8288 28.125 25Z" fill="#002A78"/> <path d="M25 50C31.6304 50 37.9893 47.3661 42.6777 42.6777C47.3661 37.9893 50 31.6304 50 25C50 18.3696 47.3661 12.0107 42.6777 7.32233C37.9893 2.63392 31.6304 0 25 0C18.3696 0 12.0107 2.63392 7.32233 7.32233C2.63392 12.0107 0 18.3696 0 25C0 31.6304 2.63392 37.9893 7.32233 42.6777C12.0107 47.3661 18.3696 50 25 50ZM29.9512 31.748L15.8594 37.168C13.9648 37.9004 12.0996 36.0352 12.832 34.1406L18.252 20.0488C18.5742 19.2188 19.2188 18.5742 20.0488 18.252L34.1406 12.832C36.0352 12.0996 37.9004 13.9648 37.168 15.8594L31.748 29.9512C31.4355 30.7813 30.7813 31.4258 29.9512 31.748ZM28.125 25C28.125 24.1712 27.7958 23.3763 27.2097 22.7903C26.6237 22.2042 25.8288 21.875 25 21.875C24.1712 21.875 23.3763 22.2042 22.7903 22.7903C22.2042 23.3763 21.875 24.1712 21.875 25C21.875 25.8288 22.2042 26.6237 22.7903 27.2097C23.3763 27.7958 24.1712 28.125 25 28.125C25.8288 28.125 26.6237 27.7958 27.2097 27.2097C27.7958 26.6237 28.125 25.8288 28.125 25Z" fill="url(#paint0_linear_113_1261)"/> <path d="M25 50C31.6304 50 37.9893 47.3661 42.6777 42.6777C47.3661 37.9893 50 31.6304 50 25C50 18.3696 47.3661 12.0107 42.6777 7.32233C37.9893 2.63392 31.6304 0 25 0C18.3696 0 12.0107 2.63392 7.32233 7.32233C2.63392 12.0107 0 18.3696 0 25C0 31.6304 2.63392 37.9893 7.32233 42.6777C12.0107 47.3661 18.3696 50 25 50ZM29.9512 31.748L15.8594 37.168C13.9648 37.9004 12.0996 36.0352 12.832 34.1406L18.252 20.0488C18.5742 19.2188 19.2188 18.5742 20.0488 18.252L34.1406 12.832C36.0352 12.0996 37.9004 13.9648 37.168 15.8594L31.748 29.9512C31.4355 30.7813 30.7813 31.4258 29.9512 31.748ZM28.125 25C28.125 24.1712 27.7958 23.3763 27.2097 22.7903C26.6237 22.2042 25.8288 21.875 25 21.875C24.1712 21.875 23.3763 22.2042 22.7903 22.7903C22.2042 23.3763 21.875 24.1712 21.875 25C21.875 25.8288 22.2042 26.6237 22.7903 27.2097C23.3763 27.7958 24.1712 28.125 25 28.125C25.8288 28.125 26.6237 27.7958 27.2097 27.2097C27.7958 26.6237 28.125 25.8288 28.125 25Z" fill="url(#paint1_linear_113_1261)"/> <defs> <linearGradient id="paint0_linear_113_1261" x1="50.3571" y1="36.875" x2="10.341" y2="6.14604" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_113_1261" x1="-8.58571" y1="56.4799" x2="60.4179" y2="-6.73077" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><h3 class="heading-style-xsmall">Inquiry and expert guidance</h3><div>Make informed decisions, identify gaps, and mitigate risk with the knowledge of our Research Experts.</div></div><div class="proprietary-data_item"><div class="proprietary-data_item-icon w-embed"><svg width="65" height="48" viewBox="0 0 65 52" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 9.75C0 4.36719 4.36719 0 9.75 0C19.5 0 29.25 0 39 0C40.0867 0 41.1633 0 42.25 0C44.0477 0 45.5 1.45234 45.5 3.25C45.5 7.58672 45.5 11.9133 45.5 16.25C36.5219 16.25 29.25 23.5219 29.25 32.5C29.25 34.8156 29.7273 37.0094 30.6008 39C23.6539 39 16.6969 39 9.75 39C7.95234 39 6.5 40.4523 6.5 42.25C6.5 44.0477 7.95234 45.5 9.75 45.5C18.4133 45.5 27.0766 45.5 35.75 45.5C38.4719 47.5414 41.8437 48.75 45.5 48.75C45.5 50.5477 44.0477 52 42.25 52C41.1633 52 40.0867 52 39 52C29.25 52 19.5 52 9.75 52C4.36719 52 0 47.6328 0 42.25C0 31.4133 0 20.5867 0 9.75ZM32.5 32.5C32.5 25.3195 38.3195 19.5 45.5 19.5C52.6805 19.5 58.5 25.3195 58.5 32.5C58.5 35.2117 57.6672 37.7203 56.2555 39.8023C58.9367 42.4836 61.6078 45.1547 64.2891 47.8359C65.2437 48.7906 65.2437 50.3344 64.2891 51.2789C63.3344 52.2234 61.7906 52.2336 60.8461 51.2789C58.1648 48.5977 55.4937 45.9266 52.8125 43.2453C52.8023 43.2555 52.8125 43.2453 52.8023 43.2555C50.7203 44.6672 48.2117 45.5 45.5 45.5C38.3195 45.5 32.5 39.6805 32.5 32.5ZM37.375 32.5C37.375 35.4047 38.9187 38.0859 41.4375 39.5383C43.9562 40.9906 47.0437 40.9906 49.5625 39.5383C52.0812 38.0859 53.625 35.4047 53.625 32.5C53.625 29.5953 52.0812 26.9141 49.5625 25.4617C47.0437 24.0094 43.9562 24.0094 41.4375 25.4617C38.9187 26.9141 37.375 29.5953 37.375 32.5Z" fill="#002A78"/> <path d="M0 9.75C0 4.36719 4.36719 0 9.75 0C19.5 0 29.25 0 39 0C40.0867 0 41.1633 0 42.25 0C44.0477 0 45.5 1.45234 45.5 3.25C45.5 7.58672 45.5 11.9133 45.5 16.25C36.5219 16.25 29.25 23.5219 29.25 32.5C29.25 34.8156 29.7273 37.0094 30.6008 39C23.6539 39 16.6969 39 9.75 39C7.95234 39 6.5 40.4523 6.5 42.25C6.5 44.0477 7.95234 45.5 9.75 45.5C18.4133 45.5 27.0766 45.5 35.75 45.5C38.4719 47.5414 41.8437 48.75 45.5 48.75C45.5 50.5477 44.0477 52 42.25 52C41.1633 52 40.0867 52 39 52C29.25 52 19.5 52 9.75 52C4.36719 52 0 47.6328 0 42.25C0 31.4133 0 20.5867 0 9.75ZM32.5 32.5C32.5 25.3195 38.3195 19.5 45.5 19.5C52.6805 19.5 58.5 25.3195 58.5 32.5C58.5 35.2117 57.6672 37.7203 56.2555 39.8023C58.9367 42.4836 61.6078 45.1547 64.2891 47.8359C65.2437 48.7906 65.2437 50.3344 64.2891 51.2789C63.3344 52.2234 61.7906 52.2336 60.8461 51.2789C58.1648 48.5977 55.4937 45.9266 52.8125 43.2453C52.8023 43.2555 52.8125 43.2453 52.8023 43.2555C50.7203 44.6672 48.2117 45.5 45.5 45.5C38.3195 45.5 32.5 39.6805 32.5 32.5ZM37.375 32.5C37.375 35.4047 38.9187 38.0859 41.4375 39.5383C43.9562 40.9906 47.0437 40.9906 49.5625 39.5383C52.0812 38.0859 53.625 35.4047 53.625 32.5C53.625 29.5953 52.0812 26.9141 49.5625 25.4617C47.0437 24.0094 43.9562 24.0094 41.4375 25.4617C38.9187 26.9141 37.375 29.5953 37.375 32.5Z" fill="url(#paint0_linear_113_1286)"/> <path d="M0 9.75C0 4.36719 4.36719 0 9.75 0C19.5 0 29.25 0 39 0C40.0867 0 41.1633 0 42.25 0C44.0477 0 45.5 1.45234 45.5 3.25C45.5 7.58672 45.5 11.9133 45.5 16.25C36.5219 16.25 29.25 23.5219 29.25 32.5C29.25 34.8156 29.7273 37.0094 30.6008 39C23.6539 39 16.6969 39 9.75 39C7.95234 39 6.5 40.4523 6.5 42.25C6.5 44.0477 7.95234 45.5 9.75 45.5C18.4133 45.5 27.0766 45.5 35.75 45.5C38.4719 47.5414 41.8437 48.75 45.5 48.75C45.5 50.5477 44.0477 52 42.25 52C41.1633 52 40.0867 52 39 52C29.25 52 19.5 52 9.75 52C4.36719 52 0 47.6328 0 42.25C0 31.4133 0 20.5867 0 9.75ZM32.5 32.5C32.5 25.3195 38.3195 19.5 45.5 19.5C52.6805 19.5 58.5 25.3195 58.5 32.5C58.5 35.2117 57.6672 37.7203 56.2555 39.8023C58.9367 42.4836 61.6078 45.1547 64.2891 47.8359C65.2437 48.7906 65.2437 50.3344 64.2891 51.2789C63.3344 52.2234 61.7906 52.2336 60.8461 51.2789C58.1648 48.5977 55.4937 45.9266 52.8125 43.2453C52.8023 43.2555 52.8125 43.2453 52.8023 43.2555C50.7203 44.6672 48.2117 45.5 45.5 45.5C38.3195 45.5 32.5 39.6805 32.5 32.5ZM37.375 32.5C37.375 35.4047 38.9187 38.0859 41.4375 39.5383C43.9562 40.9906 47.0437 40.9906 49.5625 39.5383C52.0812 38.0859 53.625 35.4047 53.625 32.5C53.625 29.5953 52.0812 26.9141 49.5625 25.4617C47.0437 24.0094 43.9562 24.0094 41.4375 25.4617C38.9187 26.9141 37.375 29.5953 37.375 32.5Z" fill="url(#paint1_linear_113_1286)"/> <defs> <linearGradient id="paint0_linear_113_1286" x1="65.4694" y1="38.35" x2="22.429" y2="-2.96742" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_113_1286" x1="-11.1623" y1="58.7391" x2="60.2209" y2="-23.0054" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><h3 class="heading-style-xsmall">Interactive strategy reviews</h3><div>We’ll review and validate your strategies against proven data to help make sure your organization is on the right track.</div></div><div class="proprietary-data_item"><div class="proprietary-data_item-icon w-embed"><svg width="48" height="48" viewBox="0 0 52 52" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 22.7703C0 10.2172 10.1766 0 22.75 0H25.1875C34.8563 0 43.5906 7.03828 45.2258 16.2703C45.4594 17.5906 45.9164 18.8805 46.7594 19.9266L51.025 25.2688C51.6547 26.0609 52 27.0359 52 28.0516C52 30.5094 50.0094 32.5 47.5516 32.5H45.5V39C45.5 42.5852 42.5852 45.5 39 45.5H32.5V48.75C32.5 50.5477 31.0477 52 29.25 52H9.75C7.95234 52 6.5 50.5477 6.5 48.75V41.3664C6.5 39.6703 5.79922 38.0656 4.76328 36.7148C1.68594 32.7438 0 27.8383 0 22.7703ZM34.1859 19.8961C34.8258 19.5305 35.1508 18.7687 34.8766 18.068C34.6633 17.5094 34.4094 16.9711 34.125 16.4531L33.8914 16.0469C33.5766 15.5289 33.2313 15.0414 32.8555 14.5742C32.3883 13.9953 31.5656 13.8938 30.9258 14.2695L30.6313 14.4422C29.6969 14.9805 28.5594 14.8484 27.625 14.3102C26.6906 13.7719 25.9898 12.8375 25.9898 11.7609V11.4156C25.9898 10.6742 25.4922 10.0141 24.7609 9.90234C24.1008 9.80078 23.4305 9.75 22.7398 9.75C22.0492 9.75 21.3789 9.80078 20.7188 9.90234C19.9875 10.0141 19.4898 10.6742 19.4898 11.4156V11.7609C19.4898 12.8375 18.7891 13.7719 17.8547 14.3102C16.9203 14.8484 15.7828 14.9805 14.8484 14.4422L14.5539 14.2695C13.9141 13.9039 13.0914 14.0055 12.6242 14.5742C12.2484 15.0414 11.9031 15.5391 11.5883 16.057L11.3547 16.4531C11.0703 16.9711 10.8164 17.5094 10.6031 18.068C10.3391 18.7586 10.6539 19.5203 11.2937 19.8961L11.5883 20.0688C12.5227 20.607 12.9797 21.6734 12.9797 22.75C12.9797 23.8266 12.5227 24.893 11.5883 25.4312L11.2836 25.6039C10.6438 25.9695 10.3188 26.7313 10.593 27.432C10.8063 27.9906 11.0602 28.5187 11.3445 29.0367L11.5883 29.4531C11.9031 29.9711 12.2383 30.4586 12.6141 30.9258C13.0812 31.5047 13.9039 31.6063 14.5437 31.2305L14.8383 31.0578C15.7727 30.5195 16.9102 30.6516 17.8445 31.1898C18.7789 31.7281 19.4797 32.6625 19.4797 33.7391V34.0844C19.4797 34.8258 19.9773 35.4859 20.7086 35.5977C21.3687 35.6992 22.0391 35.75 22.7297 35.75C23.4203 35.75 24.0906 35.6992 24.7508 35.5977C25.482 35.4859 25.9797 34.8258 25.9797 34.0844V33.7391C25.9797 32.6625 26.6805 31.7281 27.6148 31.1898C28.5492 30.6516 29.6867 30.5195 30.6211 31.0578L30.9156 31.2305C31.5555 31.5961 32.3781 31.4945 32.8453 30.9258C33.2211 30.4586 33.5664 29.9711 33.8711 29.4531L34.1148 29.0266C34.3992 28.5086 34.6531 27.9805 34.8664 27.4219C35.1305 26.7313 34.8156 25.9695 34.1758 25.5938L33.8711 25.4211C32.9367 24.8828 32.4797 23.8164 32.4797 22.7398C32.4797 21.6633 32.9367 20.5969 33.8711 20.0586L34.1758 19.8859L34.1859 19.8961ZM18.6875 22.75C18.6875 21.6726 19.1155 20.6392 19.8774 19.8774C20.6392 19.1155 21.6726 18.6875 22.75 18.6875C23.8274 18.6875 24.8608 19.1155 25.6226 19.8774C26.3845 20.6392 26.8125 21.6726 26.8125 22.75C26.8125 23.8274 26.3845 24.8608 25.6226 25.6226C24.8608 26.3845 23.8274 26.8125 22.75 26.8125C21.6726 26.8125 20.6392 26.3845 19.8774 25.6226C19.1155 24.8608 18.6875 23.8274 18.6875 22.75Z" fill="#002A78"/> <path d="M0 22.7703C0 10.2172 10.1766 0 22.75 0H25.1875C34.8563 0 43.5906 7.03828 45.2258 16.2703C45.4594 17.5906 45.9164 18.8805 46.7594 19.9266L51.025 25.2688C51.6547 26.0609 52 27.0359 52 28.0516C52 30.5094 50.0094 32.5 47.5516 32.5H45.5V39C45.5 42.5852 42.5852 45.5 39 45.5H32.5V48.75C32.5 50.5477 31.0477 52 29.25 52H9.75C7.95234 52 6.5 50.5477 6.5 48.75V41.3664C6.5 39.6703 5.79922 38.0656 4.76328 36.7148C1.68594 32.7438 0 27.8383 0 22.7703ZM34.1859 19.8961C34.8258 19.5305 35.1508 18.7687 34.8766 18.068C34.6633 17.5094 34.4094 16.9711 34.125 16.4531L33.8914 16.0469C33.5766 15.5289 33.2313 15.0414 32.8555 14.5742C32.3883 13.9953 31.5656 13.8938 30.9258 14.2695L30.6313 14.4422C29.6969 14.9805 28.5594 14.8484 27.625 14.3102C26.6906 13.7719 25.9898 12.8375 25.9898 11.7609V11.4156C25.9898 10.6742 25.4922 10.0141 24.7609 9.90234C24.1008 9.80078 23.4305 9.75 22.7398 9.75C22.0492 9.75 21.3789 9.80078 20.7188 9.90234C19.9875 10.0141 19.4898 10.6742 19.4898 11.4156V11.7609C19.4898 12.8375 18.7891 13.7719 17.8547 14.3102C16.9203 14.8484 15.7828 14.9805 14.8484 14.4422L14.5539 14.2695C13.9141 13.9039 13.0914 14.0055 12.6242 14.5742C12.2484 15.0414 11.9031 15.5391 11.5883 16.057L11.3547 16.4531C11.0703 16.9711 10.8164 17.5094 10.6031 18.068C10.3391 18.7586 10.6539 19.5203 11.2937 19.8961L11.5883 20.0688C12.5227 20.607 12.9797 21.6734 12.9797 22.75C12.9797 23.8266 12.5227 24.893 11.5883 25.4312L11.2836 25.6039C10.6438 25.9695 10.3188 26.7313 10.593 27.432C10.8063 27.9906 11.0602 28.5187 11.3445 29.0367L11.5883 29.4531C11.9031 29.9711 12.2383 30.4586 12.6141 30.9258C13.0812 31.5047 13.9039 31.6063 14.5437 31.2305L14.8383 31.0578C15.7727 30.5195 16.9102 30.6516 17.8445 31.1898C18.7789 31.7281 19.4797 32.6625 19.4797 33.7391V34.0844C19.4797 34.8258 19.9773 35.4859 20.7086 35.5977C21.3687 35.6992 22.0391 35.75 22.7297 35.75C23.4203 35.75 24.0906 35.6992 24.7508 35.5977C25.482 35.4859 25.9797 34.8258 25.9797 34.0844V33.7391C25.9797 32.6625 26.6805 31.7281 27.6148 31.1898C28.5492 30.6516 29.6867 30.5195 30.6211 31.0578L30.9156 31.2305C31.5555 31.5961 32.3781 31.4945 32.8453 30.9258C33.2211 30.4586 33.5664 29.9711 33.8711 29.4531L34.1148 29.0266C34.3992 28.5086 34.6531 27.9805 34.8664 27.4219C35.1305 26.7313 34.8156 25.9695 34.1758 25.5938L33.8711 25.4211C32.9367 24.8828 32.4797 23.8164 32.4797 22.7398C32.4797 21.6633 32.9367 20.5969 33.8711 20.0586L34.1758 19.8859L34.1859 19.8961ZM18.6875 22.75C18.6875 21.6726 19.1155 20.6392 19.8774 19.8774C20.6392 19.1155 21.6726 18.6875 22.75 18.6875C23.8274 18.6875 24.8608 19.1155 25.6226 19.8774C26.3845 20.6392 26.8125 21.6726 26.8125 22.75C26.8125 23.8274 26.3845 24.8608 25.6226 25.6226C24.8608 26.3845 23.8274 26.8125 22.75 26.8125C21.6726 26.8125 20.6392 26.3845 19.8774 25.6226C19.1155 24.8608 18.6875 23.8274 18.6875 22.75Z" fill="url(#paint0_linear_113_1265)"/> <path d="M0 22.7703C0 10.2172 10.1766 0 22.75 0H25.1875C34.8563 0 43.5906 7.03828 45.2258 16.2703C45.4594 17.5906 45.9164 18.8805 46.7594 19.9266L51.025 25.2688C51.6547 26.0609 52 27.0359 52 28.0516C52 30.5094 50.0094 32.5 47.5516 32.5H45.5V39C45.5 42.5852 42.5852 45.5 39 45.5H32.5V48.75C32.5 50.5477 31.0477 52 29.25 52H9.75C7.95234 52 6.5 50.5477 6.5 48.75V41.3664C6.5 39.6703 5.79922 38.0656 4.76328 36.7148C1.68594 32.7438 0 27.8383 0 22.7703ZM34.1859 19.8961C34.8258 19.5305 35.1508 18.7687 34.8766 18.068C34.6633 17.5094 34.4094 16.9711 34.125 16.4531L33.8914 16.0469C33.5766 15.5289 33.2313 15.0414 32.8555 14.5742C32.3883 13.9953 31.5656 13.8938 30.9258 14.2695L30.6313 14.4422C29.6969 14.9805 28.5594 14.8484 27.625 14.3102C26.6906 13.7719 25.9898 12.8375 25.9898 11.7609V11.4156C25.9898 10.6742 25.4922 10.0141 24.7609 9.90234C24.1008 9.80078 23.4305 9.75 22.7398 9.75C22.0492 9.75 21.3789 9.80078 20.7188 9.90234C19.9875 10.0141 19.4898 10.6742 19.4898 11.4156V11.7609C19.4898 12.8375 18.7891 13.7719 17.8547 14.3102C16.9203 14.8484 15.7828 14.9805 14.8484 14.4422L14.5539 14.2695C13.9141 13.9039 13.0914 14.0055 12.6242 14.5742C12.2484 15.0414 11.9031 15.5391 11.5883 16.057L11.3547 16.4531C11.0703 16.9711 10.8164 17.5094 10.6031 18.068C10.3391 18.7586 10.6539 19.5203 11.2937 19.8961L11.5883 20.0688C12.5227 20.607 12.9797 21.6734 12.9797 22.75C12.9797 23.8266 12.5227 24.893 11.5883 25.4312L11.2836 25.6039C10.6438 25.9695 10.3188 26.7313 10.593 27.432C10.8063 27.9906 11.0602 28.5187 11.3445 29.0367L11.5883 29.4531C11.9031 29.9711 12.2383 30.4586 12.6141 30.9258C13.0812 31.5047 13.9039 31.6063 14.5437 31.2305L14.8383 31.0578C15.7727 30.5195 16.9102 30.6516 17.8445 31.1898C18.7789 31.7281 19.4797 32.6625 19.4797 33.7391V34.0844C19.4797 34.8258 19.9773 35.4859 20.7086 35.5977C21.3687 35.6992 22.0391 35.75 22.7297 35.75C23.4203 35.75 24.0906 35.6992 24.7508 35.5977C25.482 35.4859 25.9797 34.8258 25.9797 34.0844V33.7391C25.9797 32.6625 26.6805 31.7281 27.6148 31.1898C28.5492 30.6516 29.6867 30.5195 30.6211 31.0578L30.9156 31.2305C31.5555 31.5961 32.3781 31.4945 32.8453 30.9258C33.2211 30.4586 33.5664 29.9711 33.8711 29.4531L34.1148 29.0266C34.3992 28.5086 34.6531 27.9805 34.8664 27.4219C35.1305 26.7313 34.8156 25.9695 34.1758 25.5938L33.8711 25.4211C32.9367 24.8828 32.4797 23.8164 32.4797 22.7398C32.4797 21.6633 32.9367 20.5969 33.8711 20.0586L34.1758 19.8859L34.1859 19.8961ZM18.6875 22.75C18.6875 21.6726 19.1155 20.6392 19.8774 19.8774C20.6392 19.1155 21.6726 18.6875 22.75 18.6875C23.8274 18.6875 24.8608 19.1155 25.6226 19.8774C26.3845 20.6392 26.8125 21.6726 26.8125 22.75C26.8125 23.8274 26.3845 24.8608 25.6226 25.6226C24.8608 26.3845 23.8274 26.8125 22.75 26.8125C21.6726 26.8125 20.6392 26.3845 19.8774 25.6226C19.1155 24.8608 18.6875 23.8274 18.6875 22.75Z" fill="url(#paint1_linear_113_1265)"/> <defs> <linearGradient id="paint0_linear_113_1265" x1="52.3714" y1="38.35" x2="10.7546" y2="6.39188" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_113_1265" x1="-8.92913" y1="58.7391" x2="62.8347" y2="-7" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><h3 class="heading-style-xsmall">Benchmarking</h3><div>Track your organization against industry standards using a wealth of critical key performance indicators.</div></div></div><div id="w-node-_791f1a56-cca0-21c5-5ee9-a7a8e577d6fb-ab980ba9" class="proprietary-data_list"><div class="proprietary-data_item"><div class="proprietary-data_item-icon w-embed"><svg width="50" height="48" viewBox="0 0 65 52" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 6.5C0 2.91484 2.91484 0 6.5 0C21.6633 0 36.8266 0 52 0C55.5852 0 58.5 2.91484 58.5 6.5C58.5 10.8773 58.5 15.2648 58.5 19.6422C56.7938 17.9055 54.5289 16.707 52 16.3414C52 13.0609 52 9.78047 52 6.5H6.5C6.5 16.25 6.5 26 6.5 35.75C18.4742 35.75 30.4484 35.75 42.4328 35.75C42.5141 35.8312 42.5953 35.9023 42.6766 35.9836C36.8977 37.1516 32.5305 42.25 32.5 48.3742C32.5 48.4148 32.5 48.4555 32.5 48.4961C32.5102 49.7758 32.8758 50.9742 33.5055 52C27.757 52 21.9984 52 16.25 52C14.4523 52 13 50.5477 13 48.75C13 46.9523 14.4523 45.5 16.25 45.5C18.5961 45.5 20.9422 45.5 23.2883 45.5C23.6539 44.4133 24.0094 43.3367 24.375 42.25C18.4133 42.25 12.4617 42.25 6.5 42.25C2.91484 42.25 0 39.3352 0 35.75C0 26 0 16.25 0 6.5ZM35.75 48.4555C35.75 43.2352 39.9852 39 45.2055 39C48.6484 39 52.1016 39 55.5445 39C60.7648 39 65 43.2352 65 48.4555C65 50.4156 63.4156 52 61.4555 52C54.0719 52 46.6781 52 39.2945 52C37.3344 52 35.75 50.4156 35.75 48.4555ZM43.3367 23.5625C44.7891 21.0438 47.4703 19.5 50.375 19.5C53.2797 19.5 55.9609 21.0438 57.4133 23.5625C58.8656 26.0812 58.8656 29.1688 57.4133 31.6875C55.9609 34.2062 53.2797 35.75 50.375 35.75C47.4703 35.75 44.7891 34.2062 43.3367 31.6875C41.8844 29.1688 41.8844 26.0812 43.3367 23.5625ZM58.0734 35.9836C58.2156 35.8516 58.3578 35.7094 58.5 35.5672C58.5 35.6281 58.5 35.6891 58.5 35.75C58.5 35.8617 58.5 35.9633 58.4898 36.075C58.3477 36.0445 58.2156 36.0141 58.0734 35.9836Z" fill="#002A78"/> <path d="M0 6.5C0 2.91484 2.91484 0 6.5 0C21.6633 0 36.8266 0 52 0C55.5852 0 58.5 2.91484 58.5 6.5C58.5 10.8773 58.5 15.2648 58.5 19.6422C56.7938 17.9055 54.5289 16.707 52 16.3414C52 13.0609 52 9.78047 52 6.5H6.5C6.5 16.25 6.5 26 6.5 35.75C18.4742 35.75 30.4484 35.75 42.4328 35.75C42.5141 35.8312 42.5953 35.9023 42.6766 35.9836C36.8977 37.1516 32.5305 42.25 32.5 48.3742C32.5 48.4148 32.5 48.4555 32.5 48.4961C32.5102 49.7758 32.8758 50.9742 33.5055 52C27.757 52 21.9984 52 16.25 52C14.4523 52 13 50.5477 13 48.75C13 46.9523 14.4523 45.5 16.25 45.5C18.5961 45.5 20.9422 45.5 23.2883 45.5C23.6539 44.4133 24.0094 43.3367 24.375 42.25C18.4133 42.25 12.4617 42.25 6.5 42.25C2.91484 42.25 0 39.3352 0 35.75C0 26 0 16.25 0 6.5ZM35.75 48.4555C35.75 43.2352 39.9852 39 45.2055 39C48.6484 39 52.1016 39 55.5445 39C60.7648 39 65 43.2352 65 48.4555C65 50.4156 63.4156 52 61.4555 52C54.0719 52 46.6781 52 39.2945 52C37.3344 52 35.75 50.4156 35.75 48.4555ZM43.3367 23.5625C44.7891 21.0438 47.4703 19.5 50.375 19.5C53.2797 19.5 55.9609 21.0438 57.4133 23.5625C58.8656 26.0812 58.8656 29.1688 57.4133 31.6875C55.9609 34.2062 53.2797 35.75 50.375 35.75C47.4703 35.75 44.7891 34.2062 43.3367 31.6875C41.8844 29.1688 41.8844 26.0812 43.3367 23.5625ZM58.0734 35.9836C58.2156 35.8516 58.3578 35.7094 58.5 35.5672C58.5 35.6281 58.5 35.6891 58.5 35.75C58.5 35.8617 58.5 35.9633 58.4898 36.075C58.3477 36.0445 58.2156 36.0141 58.0734 35.9836Z" fill="url(#paint0_linear_116_1289)"/> <path d="M0 6.5C0 2.91484 2.91484 0 6.5 0C21.6633 0 36.8266 0 52 0C55.5852 0 58.5 2.91484 58.5 6.5C58.5 10.8773 58.5 15.2648 58.5 19.6422C56.7938 17.9055 54.5289 16.707 52 16.3414C52 13.0609 52 9.78047 52 6.5H6.5C6.5 16.25 6.5 26 6.5 35.75C18.4742 35.75 30.4484 35.75 42.4328 35.75C42.5141 35.8312 42.5953 35.9023 42.6766 35.9836C36.8977 37.1516 32.5305 42.25 32.5 48.3742C32.5 48.4148 32.5 48.4555 32.5 48.4961C32.5102 49.7758 32.8758 50.9742 33.5055 52C27.757 52 21.9984 52 16.25 52C14.4523 52 13 50.5477 13 48.75C13 46.9523 14.4523 45.5 16.25 45.5C18.5961 45.5 20.9422 45.5 23.2883 45.5C23.6539 44.4133 24.0094 43.3367 24.375 42.25C18.4133 42.25 12.4617 42.25 6.5 42.25C2.91484 42.25 0 39.3352 0 35.75C0 26 0 16.25 0 6.5ZM35.75 48.4555C35.75 43.2352 39.9852 39 45.2055 39C48.6484 39 52.1016 39 55.5445 39C60.7648 39 65 43.2352 65 48.4555C65 50.4156 63.4156 52 61.4555 52C54.0719 52 46.6781 52 39.2945 52C37.3344 52 35.75 50.4156 35.75 48.4555ZM43.3367 23.5625C44.7891 21.0438 47.4703 19.5 50.375 19.5C53.2797 19.5 55.9609 21.0438 57.4133 23.5625C58.8656 26.0812 58.8656 29.1688 57.4133 31.6875C55.9609 34.2062 53.2797 35.75 50.375 35.75C47.4703 35.75 44.7891 34.2062 43.3367 31.6875C41.8844 29.1688 41.8844 26.0812 43.3367 23.5625ZM58.0734 35.9836C58.2156 35.8516 58.3578 35.7094 58.5 35.5672C58.5 35.6281 58.5 35.6891 58.5 35.75C58.5 35.8617 58.5 35.9633 58.4898 36.075C58.3477 36.0445 58.2156 36.0141 58.0734 35.9836Z" fill="url(#paint1_linear_116_1289)"/> <defs> <linearGradient id="paint0_linear_116_1289" x1="65.4643" y1="38.35" x2="22.424" y2="-2.96406" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_116_1289" x1="-11.1614" y1="58.7391" x2="60.2225" y2="-22.9998" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><h3 class="heading-style-xsmall">Virtual advisory sessions</h3><div>Let our team customize a hyper-targeted plan for your organization, designed to tackle the challenges you’re facing right now.</div></div><div class="proprietary-data_item"><div class="proprietary-data_item-icon w-embed"><svg width="50" height="48" viewBox="0 0 60 52" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7.42857 3.71429C7.42857 1.65982 5.76875 0 3.71429 0C1.65982 0 0 1.65982 0 3.71429V42.7143C0 47.8446 4.15536 52 9.28571 52H55.7143C57.7687 52 59.4286 50.3402 59.4286 48.2857C59.4286 46.2312 57.7687 44.5714 55.7143 44.5714H9.28571C8.26429 44.5714 7.42857 43.7357 7.42857 42.7143V3.71429ZM37.1429 1.85714C37.1429 0.835714 36.3071 0 35.2857 0C34.2643 0 33.4286 0.835714 33.4286 1.85714V7.42857C31.3741 7.42857 29.7143 9.08839 29.7143 11.1429V22.2857C29.7143 24.3402 31.3741 26 33.4286 26V31.5714C33.4286 32.5929 34.2643 33.4286 35.2857 33.4286C36.3071 33.4286 37.1429 32.5929 37.1429 31.5714V26C39.1973 26 40.8571 24.3402 40.8571 22.2857V11.1429C40.8571 9.08839 39.1973 7.42857 37.1429 7.42857V1.85714ZM44.5714 22.2857V29.7143C44.5714 31.7687 46.2312 33.4286 48.2857 33.4286V39C48.2857 40.0214 49.1214 40.8571 50.1429 40.8571C51.1643 40.8571 52 40.0214 52 39V33.4286C54.0545 33.4286 55.7143 31.7687 55.7143 29.7143V22.2857C55.7143 20.2312 54.0545 18.5714 52 18.5714V13C52 11.9786 51.1643 11.1429 50.1429 11.1429C49.1214 11.1429 48.2857 11.9786 48.2857 13V18.5714C46.2312 18.5714 44.5714 20.2312 44.5714 22.2857ZM18.5714 11.1429C16.517 11.1429 14.8571 12.8027 14.8571 14.8571V29.7143C14.8571 31.7687 16.517 33.4286 18.5714 33.4286V39C18.5714 40.0214 19.4071 40.8571 20.4286 40.8571C21.45 40.8571 22.2857 40.0214 22.2857 39V33.4286C24.3402 33.4286 26 31.7687 26 29.7143V14.8571C26 12.8027 24.3402 11.1429 22.2857 11.1429V5.57143C22.2857 4.55 21.45 3.71429 20.4286 3.71429C19.4071 3.71429 18.5714 4.55 18.5714 5.57143V11.1429Z" fill="#002A78"/> <path d="M7.42857 3.71429C7.42857 1.65982 5.76875 0 3.71429 0C1.65982 0 0 1.65982 0 3.71429V42.7143C0 47.8446 4.15536 52 9.28571 52H55.7143C57.7687 52 59.4286 50.3402 59.4286 48.2857C59.4286 46.2312 57.7687 44.5714 55.7143 44.5714H9.28571C8.26429 44.5714 7.42857 43.7357 7.42857 42.7143V3.71429ZM37.1429 1.85714C37.1429 0.835714 36.3071 0 35.2857 0C34.2643 0 33.4286 0.835714 33.4286 1.85714V7.42857C31.3741 7.42857 29.7143 9.08839 29.7143 11.1429V22.2857C29.7143 24.3402 31.3741 26 33.4286 26V31.5714C33.4286 32.5929 34.2643 33.4286 35.2857 33.4286C36.3071 33.4286 37.1429 32.5929 37.1429 31.5714V26C39.1973 26 40.8571 24.3402 40.8571 22.2857V11.1429C40.8571 9.08839 39.1973 7.42857 37.1429 7.42857V1.85714ZM44.5714 22.2857V29.7143C44.5714 31.7687 46.2312 33.4286 48.2857 33.4286V39C48.2857 40.0214 49.1214 40.8571 50.1429 40.8571C51.1643 40.8571 52 40.0214 52 39V33.4286C54.0545 33.4286 55.7143 31.7687 55.7143 29.7143V22.2857C55.7143 20.2312 54.0545 18.5714 52 18.5714V13C52 11.9786 51.1643 11.1429 50.1429 11.1429C49.1214 11.1429 48.2857 11.9786 48.2857 13V18.5714C46.2312 18.5714 44.5714 20.2312 44.5714 22.2857ZM18.5714 11.1429C16.517 11.1429 14.8571 12.8027 14.8571 14.8571V29.7143C14.8571 31.7687 16.517 33.4286 18.5714 33.4286V39C18.5714 40.0214 19.4071 40.8571 20.4286 40.8571C21.45 40.8571 22.2857 40.0214 22.2857 39V33.4286C24.3402 33.4286 26 31.7687 26 29.7143V14.8571C26 12.8027 24.3402 11.1429 22.2857 11.1429V5.57143C22.2857 4.55 21.45 3.71429 20.4286 3.71429C19.4071 3.71429 18.5714 4.55 18.5714 5.57143V11.1429Z" fill="url(#paint0_linear_116_1292)"/> <path d="M7.42857 3.71429C7.42857 1.65982 5.76875 0 3.71429 0C1.65982 0 0 1.65982 0 3.71429V42.7143C0 47.8446 4.15536 52 9.28571 52H55.7143C57.7687 52 59.4286 50.3402 59.4286 48.2857C59.4286 46.2312 57.7687 44.5714 55.7143 44.5714H9.28571C8.26429 44.5714 7.42857 43.7357 7.42857 42.7143V3.71429ZM37.1429 1.85714C37.1429 0.835714 36.3071 0 35.2857 0C34.2643 0 33.4286 0.835714 33.4286 1.85714V7.42857C31.3741 7.42857 29.7143 9.08839 29.7143 11.1429V22.2857C29.7143 24.3402 31.3741 26 33.4286 26V31.5714C33.4286 32.5929 34.2643 33.4286 35.2857 33.4286C36.3071 33.4286 37.1429 32.5929 37.1429 31.5714V26C39.1973 26 40.8571 24.3402 40.8571 22.2857V11.1429C40.8571 9.08839 39.1973 7.42857 37.1429 7.42857V1.85714ZM44.5714 22.2857V29.7143C44.5714 31.7687 46.2312 33.4286 48.2857 33.4286V39C48.2857 40.0214 49.1214 40.8571 50.1429 40.8571C51.1643 40.8571 52 40.0214 52 39V33.4286C54.0545 33.4286 55.7143 31.7687 55.7143 29.7143V22.2857C55.7143 20.2312 54.0545 18.5714 52 18.5714V13C52 11.9786 51.1643 11.1429 50.1429 11.1429C49.1214 11.1429 48.2857 11.9786 48.2857 13V18.5714C46.2312 18.5714 44.5714 20.2312 44.5714 22.2857ZM18.5714 11.1429C16.517 11.1429 14.8571 12.8027 14.8571 14.8571V29.7143C14.8571 31.7687 16.517 33.4286 18.5714 33.4286V39C18.5714 40.0214 19.4071 40.8571 20.4286 40.8571C21.45 40.8571 22.2857 40.0214 22.2857 39V33.4286C24.3402 33.4286 26 31.7687 26 29.7143V14.8571C26 12.8027 24.3402 11.1429 22.2857 11.1429V5.57143C22.2857 4.55 21.45 3.71429 20.4286 3.71429C19.4071 3.71429 18.5714 4.55 18.5714 5.57143V11.1429Z" fill="url(#paint1_linear_116_1292)"/> <defs> <linearGradient id="paint0_linear_116_1292" x1="59.8531" y1="38.35" x2="17.1412" y2="0.865362" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_116_1292" x1="-10.2047" y1="58.7391" x2="61.7595" y2="-16.6011" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><h3 class="heading-style-xsmall">Data services</h3><div>Targeted quick polls and surveys showcase the latest industry trends so you can always see how your business compares.</div></div></div></div></div></div></div><div class="section-border border-gradient-inverse"></div></section><section class="section_tsia-advantage background-gradient-research"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="tsia-advantage_wrapper"><div id="w-node-a97e97dd-20cb-f1a7-4640-57a39a51c0a4-ab980ba9" class="tsia-advantage_media"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aea8787f247c8e0bb80e31_research_advantage.png" loading="lazy" sizes="(max-width: 479px) 90vw, (max-width: 767px) 71vw, (max-width: 991px) 69vw, (max-width: 1439px) 38vw, 39vw" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aea8787f247c8e0bb80e31_research_advantage-p-500.png 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aea8787f247c8e0bb80e31_research_advantage-p-800.png 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aea8787f247c8e0bb80e31_research_advantage.png 1060w" alt="" class="tsia-advantage_image"/></div><div id="w-node-_4d3b80c5-deb1-b05d-aa48-72b9dd2b3967-ab980ba9" class="tsia-advantage_text"><h2 class="text-align-center">The TSIA advantage</h2><div>Efficiently tie people, process, and technology to your financial results with industry-validated best practices and guidance.</div><div class="tsia-advantage_list"><div class="awards-header_benefits-item"><div class="w-embed"><svg width="30" height="24" viewBox="0 0 30 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13.9909 15.5781C13.4896 16.0794 12.7148 16.0794 12.2135 15.5781L9.29686 12.6615C8.79556 12.1602 8.79556 11.3854 9.29686 10.8841C9.79817 10.3828 10.5729 10.3828 11.0742 10.8841L13.125 12.8893L18.0469 7.96745C18.5482 7.46615 19.3229 7.46615 19.8242 7.96745C20.3255 8.46875 20.3255 9.24349 19.8242 9.74479L13.9909 15.5781ZM26.25 11.75C26.25 18.2214 21.0091 23.4167 14.5833 23.4167C8.11197 23.4167 2.91666 18.2214 2.91666 11.75C2.91666 5.32422 8.11197 0.0833344 14.5833 0.0833344C21.0091 0.0833344 26.25 5.32422 26.25 11.75ZM14.5833 2.27083C9.34244 2.27083 5.10416 6.55469 5.10416 11.75C5.10416 16.9909 9.34244 21.2292 14.5833 21.2292C19.7786 21.2292 24.0625 16.9909 24.0625 11.75C24.0625 6.55469 19.7786 2.27083 14.5833 2.27083Z" fill="white"/> <path d="M13.9909 15.5781C13.4896 16.0794 12.7148 16.0794 12.2135 15.5781L9.29686 12.6615C8.79556 12.1602 8.79556 11.3854 9.29686 10.8841C9.79817 10.3828 10.5729 10.3828 11.0742 10.8841L13.125 12.8893L18.0469 7.96745C18.5482 7.46615 19.3229 7.46615 19.8242 7.96745C20.3255 8.46875 20.3255 9.24349 19.8242 9.74479L13.9909 15.5781ZM26.25 11.75C26.25 18.2214 21.0091 23.4167 14.5833 23.4167C8.11197 23.4167 2.91666 18.2214 2.91666 11.75C2.91666 5.32422 8.11197 0.0833344 14.5833 0.0833344C21.0091 0.0833344 26.25 5.32422 26.25 11.75ZM14.5833 2.27083C9.34244 2.27083 5.10416 6.55469 5.10416 11.75C5.10416 16.9909 9.34244 21.2292 14.5833 21.2292C19.7786 21.2292 24.0625 16.9909 24.0625 11.75C24.0625 6.55469 19.7786 2.27083 14.5833 2.27083Z" fill="url(#paint0_linear_3098_329)" fill-opacity="0.4"/> <defs> <linearGradient id="paint0_linear_3098_329" x1="4.15894" y1="27.459" x2="30.8119" y2="4.55078" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div>Understand what “good” looks like</div></div><div class="awards-header_benefits-item"><div class="w-embed"><svg width="30" height="24" viewBox="0 0 30 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13.9909 15.5781C13.4896 16.0794 12.7148 16.0794 12.2135 15.5781L9.29686 12.6615C8.79556 12.1602 8.79556 11.3854 9.29686 10.8841C9.79817 10.3828 10.5729 10.3828 11.0742 10.8841L13.125 12.8893L18.0469 7.96745C18.5482 7.46615 19.3229 7.46615 19.8242 7.96745C20.3255 8.46875 20.3255 9.24349 19.8242 9.74479L13.9909 15.5781ZM26.25 11.75C26.25 18.2214 21.0091 23.4167 14.5833 23.4167C8.11197 23.4167 2.91666 18.2214 2.91666 11.75C2.91666 5.32422 8.11197 0.0833344 14.5833 0.0833344C21.0091 0.0833344 26.25 5.32422 26.25 11.75ZM14.5833 2.27083C9.34244 2.27083 5.10416 6.55469 5.10416 11.75C5.10416 16.9909 9.34244 21.2292 14.5833 21.2292C19.7786 21.2292 24.0625 16.9909 24.0625 11.75C24.0625 6.55469 19.7786 2.27083 14.5833 2.27083Z" fill="white"/> <path d="M13.9909 15.5781C13.4896 16.0794 12.7148 16.0794 12.2135 15.5781L9.29686 12.6615C8.79556 12.1602 8.79556 11.3854 9.29686 10.8841C9.79817 10.3828 10.5729 10.3828 11.0742 10.8841L13.125 12.8893L18.0469 7.96745C18.5482 7.46615 19.3229 7.46615 19.8242 7.96745C20.3255 8.46875 20.3255 9.24349 19.8242 9.74479L13.9909 15.5781ZM26.25 11.75C26.25 18.2214 21.0091 23.4167 14.5833 23.4167C8.11197 23.4167 2.91666 18.2214 2.91666 11.75C2.91666 5.32422 8.11197 0.0833344 14.5833 0.0833344C21.0091 0.0833344 26.25 5.32422 26.25 11.75ZM14.5833 2.27083C9.34244 2.27083 5.10416 6.55469 5.10416 11.75C5.10416 16.9909 9.34244 21.2292 14.5833 21.2292C19.7786 21.2292 24.0625 16.9909 24.0625 11.75C24.0625 6.55469 19.7786 2.27083 14.5833 2.27083Z" fill="url(#paint0_linear_3098_329)" fill-opacity="0.4"/> <defs> <linearGradient id="paint0_linear_3098_329" x1="4.15894" y1="27.459" x2="30.8119" y2="4.55078" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div>Track the metrics that matter</div></div><div class="awards-header_benefits-item"><div class="w-embed"><svg width="30" height="24" viewBox="0 0 30 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13.9909 15.5781C13.4896 16.0794 12.7148 16.0794 12.2135 15.5781L9.29686 12.6615C8.79556 12.1602 8.79556 11.3854 9.29686 10.8841C9.79817 10.3828 10.5729 10.3828 11.0742 10.8841L13.125 12.8893L18.0469 7.96745C18.5482 7.46615 19.3229 7.46615 19.8242 7.96745C20.3255 8.46875 20.3255 9.24349 19.8242 9.74479L13.9909 15.5781ZM26.25 11.75C26.25 18.2214 21.0091 23.4167 14.5833 23.4167C8.11197 23.4167 2.91666 18.2214 2.91666 11.75C2.91666 5.32422 8.11197 0.0833344 14.5833 0.0833344C21.0091 0.0833344 26.25 5.32422 26.25 11.75ZM14.5833 2.27083C9.34244 2.27083 5.10416 6.55469 5.10416 11.75C5.10416 16.9909 9.34244 21.2292 14.5833 21.2292C19.7786 21.2292 24.0625 16.9909 24.0625 11.75C24.0625 6.55469 19.7786 2.27083 14.5833 2.27083Z" fill="white"/> <path d="M13.9909 15.5781C13.4896 16.0794 12.7148 16.0794 12.2135 15.5781L9.29686 12.6615C8.79556 12.1602 8.79556 11.3854 9.29686 10.8841C9.79817 10.3828 10.5729 10.3828 11.0742 10.8841L13.125 12.8893L18.0469 7.96745C18.5482 7.46615 19.3229 7.46615 19.8242 7.96745C20.3255 8.46875 20.3255 9.24349 19.8242 9.74479L13.9909 15.5781ZM26.25 11.75C26.25 18.2214 21.0091 23.4167 14.5833 23.4167C8.11197 23.4167 2.91666 18.2214 2.91666 11.75C2.91666 5.32422 8.11197 0.0833344 14.5833 0.0833344C21.0091 0.0833344 26.25 5.32422 26.25 11.75ZM14.5833 2.27083C9.34244 2.27083 5.10416 6.55469 5.10416 11.75C5.10416 16.9909 9.34244 21.2292 14.5833 21.2292C19.7786 21.2292 24.0625 16.9909 24.0625 11.75C24.0625 6.55469 19.7786 2.27083 14.5833 2.27083Z" fill="url(#paint0_linear_3098_329)" fill-opacity="0.4"/> <defs> <linearGradient id="paint0_linear_3098_329" x1="4.15894" y1="27.459" x2="30.8119" y2="4.55078" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div>Stay current on up-to-the-minute industry trends</div></div><div class="awards-header_benefits-item"><div class="w-embed"><svg width="30" height="24" viewBox="0 0 30 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13.9909 15.5781C13.4896 16.0794 12.7148 16.0794 12.2135 15.5781L9.29686 12.6615C8.79556 12.1602 8.79556 11.3854 9.29686 10.8841C9.79817 10.3828 10.5729 10.3828 11.0742 10.8841L13.125 12.8893L18.0469 7.96745C18.5482 7.46615 19.3229 7.46615 19.8242 7.96745C20.3255 8.46875 20.3255 9.24349 19.8242 9.74479L13.9909 15.5781ZM26.25 11.75C26.25 18.2214 21.0091 23.4167 14.5833 23.4167C8.11197 23.4167 2.91666 18.2214 2.91666 11.75C2.91666 5.32422 8.11197 0.0833344 14.5833 0.0833344C21.0091 0.0833344 26.25 5.32422 26.25 11.75ZM14.5833 2.27083C9.34244 2.27083 5.10416 6.55469 5.10416 11.75C5.10416 16.9909 9.34244 21.2292 14.5833 21.2292C19.7786 21.2292 24.0625 16.9909 24.0625 11.75C24.0625 6.55469 19.7786 2.27083 14.5833 2.27083Z" fill="white"/> <path d="M13.9909 15.5781C13.4896 16.0794 12.7148 16.0794 12.2135 15.5781L9.29686 12.6615C8.79556 12.1602 8.79556 11.3854 9.29686 10.8841C9.79817 10.3828 10.5729 10.3828 11.0742 10.8841L13.125 12.8893L18.0469 7.96745C18.5482 7.46615 19.3229 7.46615 19.8242 7.96745C20.3255 8.46875 20.3255 9.24349 19.8242 9.74479L13.9909 15.5781ZM26.25 11.75C26.25 18.2214 21.0091 23.4167 14.5833 23.4167C8.11197 23.4167 2.91666 18.2214 2.91666 11.75C2.91666 5.32422 8.11197 0.0833344 14.5833 0.0833344C21.0091 0.0833344 26.25 5.32422 26.25 11.75ZM14.5833 2.27083C9.34244 2.27083 5.10416 6.55469 5.10416 11.75C5.10416 16.9909 9.34244 21.2292 14.5833 21.2292C19.7786 21.2292 24.0625 16.9909 24.0625 11.75C24.0625 6.55469 19.7786 2.27083 14.5833 2.27083Z" fill="url(#paint0_linear_3098_329)" fill-opacity="0.4"/> <defs> <linearGradient id="paint0_linear_3098_329" x1="4.15894" y1="27.459" x2="30.8119" y2="4.55078" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div>See where the industry is headed</div></div><div class="awards-header_benefits-item"><div class="w-embed"><svg width="30" height="24" viewBox="0 0 30 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13.9909 15.5781C13.4896 16.0794 12.7148 16.0794 12.2135 15.5781L9.29686 12.6615C8.79556 12.1602 8.79556 11.3854 9.29686 10.8841C9.79817 10.3828 10.5729 10.3828 11.0742 10.8841L13.125 12.8893L18.0469 7.96745C18.5482 7.46615 19.3229 7.46615 19.8242 7.96745C20.3255 8.46875 20.3255 9.24349 19.8242 9.74479L13.9909 15.5781ZM26.25 11.75C26.25 18.2214 21.0091 23.4167 14.5833 23.4167C8.11197 23.4167 2.91666 18.2214 2.91666 11.75C2.91666 5.32422 8.11197 0.0833344 14.5833 0.0833344C21.0091 0.0833344 26.25 5.32422 26.25 11.75ZM14.5833 2.27083C9.34244 2.27083 5.10416 6.55469 5.10416 11.75C5.10416 16.9909 9.34244 21.2292 14.5833 21.2292C19.7786 21.2292 24.0625 16.9909 24.0625 11.75C24.0625 6.55469 19.7786 2.27083 14.5833 2.27083Z" fill="white"/> <path d="M13.9909 15.5781C13.4896 16.0794 12.7148 16.0794 12.2135 15.5781L9.29686 12.6615C8.79556 12.1602 8.79556 11.3854 9.29686 10.8841C9.79817 10.3828 10.5729 10.3828 11.0742 10.8841L13.125 12.8893L18.0469 7.96745C18.5482 7.46615 19.3229 7.46615 19.8242 7.96745C20.3255 8.46875 20.3255 9.24349 19.8242 9.74479L13.9909 15.5781ZM26.25 11.75C26.25 18.2214 21.0091 23.4167 14.5833 23.4167C8.11197 23.4167 2.91666 18.2214 2.91666 11.75C2.91666 5.32422 8.11197 0.0833344 14.5833 0.0833344C21.0091 0.0833344 26.25 5.32422 26.25 11.75ZM14.5833 2.27083C9.34244 2.27083 5.10416 6.55469 5.10416 11.75C5.10416 16.9909 9.34244 21.2292 14.5833 21.2292C19.7786 21.2292 24.0625 16.9909 24.0625 11.75C24.0625 6.55469 19.7786 2.27083 14.5833 2.27083Z" fill="url(#paint0_linear_3098_329)" fill-opacity="0.4"/> <defs> <linearGradient id="paint0_linear_3098_329" x1="4.15894" y1="27.459" x2="30.8119" y2="4.55078" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div>Tackle unique business challenges</div></div></div></div></div></div></div></div></section><section class="section_research-team"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="research-team_component"><div class="services-research_header"><h2>Meet your research team</h2><div class="text-size-medium text-color-darkblue-light">With over a century of collective experience, our Research Experts are here to make sure your business gets the most out of your Support Services membership.</div></div><div class="padding-vertical padding-medium"><div class="w-dyn-list"><div role="list" class="research-team_list w-dyn-items"><div data-w-id="1704d7cd-1b9c-b36e-6530-df891b33072b" role="listitem" class="team-member_item w-dyn-item"><div class="team-member_image-wrapper"><div class="image-gradient-overlay"></div><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a93309a9cd146328e515_65779faa2f07301bb337c35b_vele-galovski-500x500.png" alt="" sizes="(max-width: 479px) 85vw, (max-width: 767px) 41vw, (max-width: 991px) 26vw, (max-width: 1279px) 27vw, 350px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a93309a9cd146328e515_65779faa2f07301bb337c35b_vele-galovski-500x500-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a93309a9cd146328e515_65779faa2f07301bb337c35b_vele-galovski-500x500.png 500w" class="team-member_image"/></div><div class="team-member_name-wrapper"><div class="text-size-large text-weight-bold">Vele Galovski</div><div class="text-size-regular">Vice President of Support Services</div></div><div style="opacity:0;display:none" class="modal-wrapper"><div style="-webkit-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="team-member_modal"><div fs-scrolldisable-element="enable" data-w-id="1704d7cd-1b9c-b36e-6530-df891b330734" class="modal-close"><div class="modal-close_icon w-embed"><svg width="auto" height="auto" viewBox="0 0 22 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M20.375 22.625C21.1875 23.375 21.1875 24.6875 20.375 25.4375C20 25.8125 19.5 26 19 26C18.4375 26 17.9375 25.8125 17.5625 25.4375L11 18.875L4.375 25.4375C4 25.8125 3.5 26 3 26C2.4375 26 1.9375 25.8125 1.5625 25.4375C0.75 24.6875 0.75 23.375 1.5625 22.625L8.125 16L1.5625 9.4375C0.75 8.6875 0.75 7.375 1.5625 6.625C2.3125 5.8125 3.625 5.8125 4.375 6.625L11 13.1875L17.5625 6.625C18.3125 5.8125 19.625 5.8125 20.375 6.625C21.1875 7.375 21.1875 8.6875 20.375 9.4375L13.8125 16.0625L20.375 22.625Z" fill="#002A78"/> </svg></div></div><div class="team-member_modal-content"><div class="team-member_modal-image-wrapper"><div class="team-member_image-wrapper"><div class="image-gradient-overlay"></div><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a93309a9cd146328e515_65779faa2f07301bb337c35b_vele-galovski-500x500.png" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a93309a9cd146328e515_65779faa2f07301bb337c35b_vele-galovski-500x500-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a93309a9cd146328e515_65779faa2f07301bb337c35b_vele-galovski-500x500.png 500w" class="team-member_image"/></div><a data-wf-native-id-path="1704d7cd-1b9c-b36e-6530-df891b33073b_instance-0" data-wf-element-id="1704d7cd-1b9c-b36e-6530-df891b33073b" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2265fcaa7967a5853eab9808c0%22%2C%22itemId%22%3A%2265fcaa7967a5853eab980e5f%22%7D%5D" href="https://www.linkedin.com/in/velegalovski/" target="_blank" class="button is-secondary is-xlarge w-inline-block"><div class="icon-embed-xsmall w-embed"><svg width="14" height="16" viewBox="0 0 14 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13 1C13.5312 1 14 1.46875 14 2.03125V14C14 14.5625 13.5312 15 13 15H0.96875C0.4375 15 0 14.5625 0 14V2.03125C0 1.46875 0.4375 1 0.96875 1H13ZM4.21875 13V6.34375H2.15625V13H4.21875ZM3.1875 5.40625C3.84375 5.40625 4.375 4.875 4.375 4.21875C4.375 3.5625 3.84375 3 3.1875 3C2.5 3 1.96875 3.5625 1.96875 4.21875C1.96875 4.875 2.5 5.40625 3.1875 5.40625ZM12 13V9.34375C12 7.5625 11.5938 6.15625 9.5 6.15625C8.5 6.15625 7.8125 6.71875 7.53125 7.25H7.5V6.34375H5.53125V13H7.59375V9.71875C7.59375 8.84375 7.75 8 8.84375 8C9.90625 8 9.90625 9 9.90625 9.75V13H12Z" fill="url(#paint0_linear_713_13997)"/> <defs> <linearGradient id="paint0_linear_713_13997" x1="0.745371" y1="18.7541" x2="18.6896" y2="5.45169" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="label-size-xlarge button-text">Connect on LinkedIn</div></a></div><div id="w-node-_1704d7cd-1b9c-b36e-6530-df891b33073f-ab980ba9" class="team-member_modal-text-wrapper"><div class="team-member_modal-name-wrapper"><h2 class="heading-style-h3">Vele Galovski</h2><div class="text-size-medium">Vice President of Support Services</div></div><div class="w-richtext"><p>Vele Galovski is the Vice President of Support Services for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.</p><p>‍</p><p>During his career as a services executive, he has provided thought leadership and driven breakthrough performance in high profile assignments in a diverse set of companies including: Xerox, Eastman Kodak, Bank of America, NVR and several Cloud Services startups.</p><p>‍</p><p>Throughout his nearly 30 years in the industry, Vele has consistently driven double digit top line growth with a proven retain, gain, and grow strategy; and bottom line profitability with a focused “cost down” process. He has been awarded a patent “Method and system to manage achieving an objective”, is a Six Sigma Black Belt, and is a Licensed Professional Engineer. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the “lost art” of employee engagement.</p><p>‍</p><p>Vele earned his MBA and Civil and Environmental Engineering BS from Clarkson University in Potsdam, NY.</p><p>‍</p><p>Vele frequently writes about these topics on the TSIA blog on the topics of field services, artificial intelligence (AI), intro to the Internet of Things (IoT), and spare parts logistics.</p></div></div></div></div></div></div><div data-w-id="1704d7cd-1b9c-b36e-6530-df891b33072b" role="listitem" class="team-member_item w-dyn-item"><div class="team-member_image-wrapper"><div class="image-gradient-overlay"></div><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d66028684beeea89845_Thomas%20Lah%20headshot.png" alt="" sizes="(max-width: 479px) 85vw, (max-width: 767px) 41vw, (max-width: 991px) 26vw, (max-width: 1279px) 27vw, 350px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d66028684beeea89845_Thomas%20Lah%20headshot-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d66028684beeea89845_Thomas%20Lah%20headshot.png 525w" class="team-member_image"/></div><div class="team-member_name-wrapper"><div class="text-size-large text-weight-bold">Thomas Lah</div><div class="text-size-regular">Executive Director and Executive Vice President</div></div><div style="opacity:0;display:none" class="modal-wrapper"><div style="-webkit-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="team-member_modal"><div fs-scrolldisable-element="enable" data-w-id="1704d7cd-1b9c-b36e-6530-df891b330734" class="modal-close"><div class="modal-close_icon w-embed"><svg width="auto" height="auto" viewBox="0 0 22 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M20.375 22.625C21.1875 23.375 21.1875 24.6875 20.375 25.4375C20 25.8125 19.5 26 19 26C18.4375 26 17.9375 25.8125 17.5625 25.4375L11 18.875L4.375 25.4375C4 25.8125 3.5 26 3 26C2.4375 26 1.9375 25.8125 1.5625 25.4375C0.75 24.6875 0.75 23.375 1.5625 22.625L8.125 16L1.5625 9.4375C0.75 8.6875 0.75 7.375 1.5625 6.625C2.3125 5.8125 3.625 5.8125 4.375 6.625L11 13.1875L17.5625 6.625C18.3125 5.8125 19.625 5.8125 20.375 6.625C21.1875 7.375 21.1875 8.6875 20.375 9.4375L13.8125 16.0625L20.375 22.625Z" fill="#002A78"/> </svg></div></div><div class="team-member_modal-content"><div class="team-member_modal-image-wrapper"><div class="team-member_image-wrapper"><div class="image-gradient-overlay"></div><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d66028684beeea89845_Thomas%20Lah%20headshot.png" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d66028684beeea89845_Thomas%20Lah%20headshot-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d66028684beeea89845_Thomas%20Lah%20headshot.png 525w" class="team-member_image"/></div><a data-wf-native-id-path="1704d7cd-1b9c-b36e-6530-df891b33073b_instance-1" data-wf-element-id="1704d7cd-1b9c-b36e-6530-df891b33073b" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2265fcaa7967a5853eab9808c0%22%2C%22itemId%22%3A%2265fcaa7967a5853eab980e60%22%7D%5D" href="https://www.linkedin.com/in/thomas-lah-3371615/" target="_blank" class="button is-secondary is-xlarge w-inline-block"><div class="icon-embed-xsmall w-embed"><svg width="14" height="16" viewBox="0 0 14 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13 1C13.5312 1 14 1.46875 14 2.03125V14C14 14.5625 13.5312 15 13 15H0.96875C0.4375 15 0 14.5625 0 14V2.03125C0 1.46875 0.4375 1 0.96875 1H13ZM4.21875 13V6.34375H2.15625V13H4.21875ZM3.1875 5.40625C3.84375 5.40625 4.375 4.875 4.375 4.21875C4.375 3.5625 3.84375 3 3.1875 3C2.5 3 1.96875 3.5625 1.96875 4.21875C1.96875 4.875 2.5 5.40625 3.1875 5.40625ZM12 13V9.34375C12 7.5625 11.5938 6.15625 9.5 6.15625C8.5 6.15625 7.8125 6.71875 7.53125 7.25H7.5V6.34375H5.53125V13H7.59375V9.71875C7.59375 8.84375 7.75 8 8.84375 8C9.90625 8 9.90625 9 9.90625 9.75V13H12Z" fill="url(#paint0_linear_713_13997)"/> <defs> <linearGradient id="paint0_linear_713_13997" x1="0.745371" y1="18.7541" x2="18.6896" y2="5.45169" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="label-size-xlarge button-text">Connect on LinkedIn</div></a></div><div id="w-node-_1704d7cd-1b9c-b36e-6530-df891b33073f-ab980ba9" class="team-member_modal-text-wrapper"><div class="team-member_modal-name-wrapper"><h2 class="heading-style-h3">Thomas Lah</h2><div class="text-size-medium">Executive Director and Executive Vice President</div></div><div class="w-richtext"><p>Thomas Lah is the Executive Director and Executive Vice President of the Technology & Services Industry Association (TSIA), the leading association for today's technology and services organizations. He is the author of many popular books on trends affecting the tech industry, including <em>Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business</em> (2016) and <em>Digital Hesitation: Why B2B Companies Aren’t Reaching Their Full Digital Potential</em> (2022). Thomas is also the host of TSIA’s podcast, <em>TECHtonic: Trends in Technology and Services</em>. For over 20 years, he has been helping some of the world's largest technology companies improve the efficiency of their daily operations.</p><p>‍</p><p>Thomas is a sought-after industry speaker on the topics of optimizing technology service businesses within product companies, business outcome engineering, customer success funding models, X-as-a-Service (XaaS) financial models, the art of helping customers successfully adopt technology, and the latest market trends impacting technology organizations worldwide. From 2002-2019, Thomas also taught an MBA class at The Ohio State University Fisher College of Business, which is based on his writings.</p><p>‍<br/><br/>Thomas frequently writes about these topics on the TSIA blog: customer adoption, B4B, customer outcomes, outcome engineering, X-as-a-Service (XaaS).</p></div></div></div></div></div></div><div data-w-id="1704d7cd-1b9c-b36e-6530-df891b33072b" role="listitem" class="team-member_item w-dyn-item"><div class="team-member_image-wrapper"><div class="image-gradient-overlay"></div><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d4a68a4c7edc12cac64_George%20Humphrey%20headshot.png" alt="" sizes="(max-width: 479px) 85vw, (max-width: 767px) 41vw, (max-width: 991px) 26vw, (max-width: 1279px) 27vw, 350px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d4a68a4c7edc12cac64_George%20Humphrey%20headshot-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d4a68a4c7edc12cac64_George%20Humphrey%20headshot.png 525w" class="team-member_image"/></div><div class="team-member_name-wrapper"><div class="text-size-large text-weight-bold">George Humphrey</div><div class="text-size-regular">Distinguished Vice President and Managing Director</div></div><div style="opacity:0;display:none" class="modal-wrapper"><div style="-webkit-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="team-member_modal"><div fs-scrolldisable-element="enable" data-w-id="1704d7cd-1b9c-b36e-6530-df891b330734" class="modal-close"><div class="modal-close_icon w-embed"><svg width="auto" height="auto" viewBox="0 0 22 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M20.375 22.625C21.1875 23.375 21.1875 24.6875 20.375 25.4375C20 25.8125 19.5 26 19 26C18.4375 26 17.9375 25.8125 17.5625 25.4375L11 18.875L4.375 25.4375C4 25.8125 3.5 26 3 26C2.4375 26 1.9375 25.8125 1.5625 25.4375C0.75 24.6875 0.75 23.375 1.5625 22.625L8.125 16L1.5625 9.4375C0.75 8.6875 0.75 7.375 1.5625 6.625C2.3125 5.8125 3.625 5.8125 4.375 6.625L11 13.1875L17.5625 6.625C18.3125 5.8125 19.625 5.8125 20.375 6.625C21.1875 7.375 21.1875 8.6875 20.375 9.4375L13.8125 16.0625L20.375 22.625Z" fill="#002A78"/> </svg></div></div><div class="team-member_modal-content"><div class="team-member_modal-image-wrapper"><div class="team-member_image-wrapper"><div class="image-gradient-overlay"></div><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d4a68a4c7edc12cac64_George%20Humphrey%20headshot.png" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d4a68a4c7edc12cac64_George%20Humphrey%20headshot-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66451d4a68a4c7edc12cac64_George%20Humphrey%20headshot.png 525w" class="team-member_image"/></div><a data-wf-native-id-path="1704d7cd-1b9c-b36e-6530-df891b33073b_instance-2" data-wf-element-id="1704d7cd-1b9c-b36e-6530-df891b33073b" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2265fcaa7967a5853eab9808c0%22%2C%22itemId%22%3A%2265fcaa7967a5853eab980e26%22%7D%5D" href="https://www.linkedin.com/in/georgeahumphrey-572ba3/" target="_blank" class="button is-secondary is-xlarge w-inline-block"><div class="icon-embed-xsmall w-embed"><svg width="14" height="16" viewBox="0 0 14 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13 1C13.5312 1 14 1.46875 14 2.03125V14C14 14.5625 13.5312 15 13 15H0.96875C0.4375 15 0 14.5625 0 14V2.03125C0 1.46875 0.4375 1 0.96875 1H13ZM4.21875 13V6.34375H2.15625V13H4.21875ZM3.1875 5.40625C3.84375 5.40625 4.375 4.875 4.375 4.21875C4.375 3.5625 3.84375 3 3.1875 3C2.5 3 1.96875 3.5625 1.96875 4.21875C1.96875 4.875 2.5 5.40625 3.1875 5.40625ZM12 13V9.34375C12 7.5625 11.5938 6.15625 9.5 6.15625C8.5 6.15625 7.8125 6.71875 7.53125 7.25H7.5V6.34375H5.53125V13H7.59375V9.71875C7.59375 8.84375 7.75 8 8.84375 8C9.90625 8 9.90625 9 9.90625 9.75V13H12Z" fill="url(#paint0_linear_713_13997)"/> <defs> <linearGradient id="paint0_linear_713_13997" x1="0.745371" y1="18.7541" x2="18.6896" y2="5.45169" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="label-size-xlarge button-text">Connect on LinkedIn</div></a></div><div id="w-node-_1704d7cd-1b9c-b36e-6530-df891b33073f-ab980ba9" class="team-member_modal-text-wrapper"><div class="team-member_modal-name-wrapper"><h2 class="heading-style-h3">George Humphrey</h2><div class="text-size-medium">Distinguished Vice President and Managing Director</div></div><div class="w-richtext"><p>George Humphrey serves as the Vice President and Managing Director for TSIA. Touting more than three decades of technology business knowledge in the networking and communications space, Humphrey is a valued resource and advisor to many of the world’s most successful technology business ventures.</p><p>‍<br/><br/>Humphrey has a long history of leading managed services product management, client management, systems engineering, tools and architecture development, sales, delivery operations, process definition, and global strategy. Prior to TSIA, he was responsible for introducing the world’s first voice/data converged platform. During his time with Avaya and Lucent, he launched the first globally standardized product realization processes, as well as service realization and lifecycle processes, transforming their business functions. Today he holds seven global patents in communications and networking.</p><p>‍</p><p>As a research leader at TSIA, Humphrey’s insights are regularly leveraged by Fortune 500 companies through his advisory work, public speaking engagements, research reports, and publicly shared content on a variety of evolving business topics.</p></div></div></div></div></div></div><div data-w-id="1704d7cd-1b9c-b36e-6530-df891b33072b" role="listitem" class="team-member_item w-dyn-item"><div class="team-member_image-wrapper"><div class="image-gradient-overlay"></div><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a92c297befe2b434b138_657769a3ede939a6e8f1edf2_dave-baca-500x500.png" alt="" sizes="(max-width: 479px) 85vw, (max-width: 767px) 41vw, (max-width: 991px) 26vw, (max-width: 1279px) 27vw, 350px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a92c297befe2b434b138_657769a3ede939a6e8f1edf2_dave-baca-500x500-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a92c297befe2b434b138_657769a3ede939a6e8f1edf2_dave-baca-500x500.png 500w" class="team-member_image"/></div><div class="team-member_name-wrapper"><div class="text-size-large text-weight-bold">Dave Baca</div><div class="text-size-regular">Director of Support Services Research</div></div><div style="opacity:0;display:none" class="modal-wrapper"><div style="-webkit-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 5rem, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="team-member_modal"><div fs-scrolldisable-element="enable" data-w-id="1704d7cd-1b9c-b36e-6530-df891b330734" class="modal-close"><div class="modal-close_icon w-embed"><svg width="auto" height="auto" viewBox="0 0 22 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M20.375 22.625C21.1875 23.375 21.1875 24.6875 20.375 25.4375C20 25.8125 19.5 26 19 26C18.4375 26 17.9375 25.8125 17.5625 25.4375L11 18.875L4.375 25.4375C4 25.8125 3.5 26 3 26C2.4375 26 1.9375 25.8125 1.5625 25.4375C0.75 24.6875 0.75 23.375 1.5625 22.625L8.125 16L1.5625 9.4375C0.75 8.6875 0.75 7.375 1.5625 6.625C2.3125 5.8125 3.625 5.8125 4.375 6.625L11 13.1875L17.5625 6.625C18.3125 5.8125 19.625 5.8125 20.375 6.625C21.1875 7.375 21.1875 8.6875 20.375 9.4375L13.8125 16.0625L20.375 22.625Z" fill="#002A78"/> </svg></div></div><div class="team-member_modal-content"><div class="team-member_modal-image-wrapper"><div class="team-member_image-wrapper"><div class="image-gradient-overlay"></div><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a92c297befe2b434b138_657769a3ede939a6e8f1edf2_dave-baca-500x500.png" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a92c297befe2b434b138_657769a3ede939a6e8f1edf2_dave-baca-500x500-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65b1a92c297befe2b434b138_657769a3ede939a6e8f1edf2_dave-baca-500x500.png 500w" class="team-member_image"/></div><a data-wf-native-id-path="1704d7cd-1b9c-b36e-6530-df891b33073b_instance-3" data-wf-element-id="1704d7cd-1b9c-b36e-6530-df891b33073b" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2265fcaa7967a5853eab9808c0%22%2C%22itemId%22%3A%2265fcaa7967a5853eab980e19%22%7D%5D" href="https://www.linkedin.com/in/davebaca/" target="_blank" class="button is-secondary is-xlarge w-inline-block"><div class="icon-embed-xsmall w-embed"><svg width="14" height="16" viewBox="0 0 14 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M13 1C13.5312 1 14 1.46875 14 2.03125V14C14 14.5625 13.5312 15 13 15H0.96875C0.4375 15 0 14.5625 0 14V2.03125C0 1.46875 0.4375 1 0.96875 1H13ZM4.21875 13V6.34375H2.15625V13H4.21875ZM3.1875 5.40625C3.84375 5.40625 4.375 4.875 4.375 4.21875C4.375 3.5625 3.84375 3 3.1875 3C2.5 3 1.96875 3.5625 1.96875 4.21875C1.96875 4.875 2.5 5.40625 3.1875 5.40625ZM12 13V9.34375C12 7.5625 11.5938 6.15625 9.5 6.15625C8.5 6.15625 7.8125 6.71875 7.53125 7.25H7.5V6.34375H5.53125V13H7.59375V9.71875C7.59375 8.84375 7.75 8 8.84375 8C9.90625 8 9.90625 9 9.90625 9.75V13H12Z" fill="url(#paint0_linear_713_13997)"/> <defs> <linearGradient id="paint0_linear_713_13997" x1="0.745371" y1="18.7541" x2="18.6896" y2="5.45169" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div><div class="label-size-xlarge button-text">Connect on LinkedIn</div></a></div><div id="w-node-_1704d7cd-1b9c-b36e-6530-df891b33073f-ab980ba9" class="team-member_modal-text-wrapper"><div class="team-member_modal-name-wrapper"><h2 class="heading-style-h3">Dave Baca</h2><div class="text-size-medium">Director of Support Services Research</div></div><div class="w-richtext"><p>Dave Baca is the Director of Support Services Research for TSIA. In this role, he provides membership and advisory designed to help member companies optimize their customer support organizations (including help desks, call center, and tech support) to achieve and deliver desired customer and organizational outcomes.</p><p>Prior to joining TSIA, Dave held various senior leadership roles at basys, a benefits administration software company. In his most recent role as their vice president of customer experience and consulting services, he led basys’ Customer Experience and Software Support/Help Desk teams, collaborating with internal Product Management, Technology, and New Customer Implementation teams to enhance the customer experience by building more in-depth customer-supplier relationships.</p><p>Dave was also previously the Senior Vice President of Customer Success at ANCILE Solutions. During his time at ANCILE, he led team members in a $56M+ global customer success and support services organization to deliver software solutions to over 4,600 lifetime customers, including 50 of the Fortune 100 companies, with 20 million end-users.</p><p>Throughout his career, Dave has demonstrated an ongoing passion for helping customer support organizations transform and achieve industry-leading results. He holds a Bachelor of Sciences from the U.S. Naval Academy and honorably served as a Naval Nuclear Submarine Officer.</p></div></div></div></div></div></div></div></div></div><div class="section-border border-gradient-stroke"></div><div class="research-team_support-wrapper"><div class="research-team_feature-divider"><div class="research-team_feature-divider-track"></div></div><div class="research-team_feature-wrapper"><div class="research-team_feature-content"><div class="research-team_feature-header"><h3 class="heading-style-h4 text-align-center">Supported by expert analytics and insights teams</h3><div class="text-size-medium text-color-darkblue-light">Our Data and Research Analysts and industry insights teams are here to make sure your researchers have everything they need to help your business thrive.</div></div><div class="research-team_feature-list"><div class="research-team_feature-item"><div class="research-team_feature-item-icon background-gradient-research-light"><div class="w-embed"><svg width="100%" height="100%" viewBox="0 0 60 60" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M53.1562 13.0312L37.4062 26.5312C36.5625 27.1875 35.3438 27.1875 34.5 26.5312L23.8125 17.1562L9.46875 26.625C8.4375 27.375 7.03125 27.0938 6.375 26.0625C5.625 25.0312 5.90625 23.625 6.9375 22.875L22.6875 12.375C23.5312 11.8125 24.6562 11.9062 25.4062 12.5625L36 21.8438L50.25 9.5625C51.1875 8.8125 52.5938 8.90625 53.4375 9.84375C54.1875 10.7812 54.0938 12.1875 53.1562 13.0312ZM24.75 46.5V31.5C24.75 31.125 24.375 30.75 24 30.75C23.5312 30.75 23.25 31.125 23.25 31.5V46.5C23.25 46.9688 23.5312 47.25 24 47.25C24.375 47.25 24.75 46.9688 24.75 46.5ZM24 27C26.4375 27 28.5 29.0625 28.5 31.5V46.5C28.5 49.0312 26.4375 51 24 51C21.4688 51 19.5 49.0312 19.5 46.5V31.5C19.5 29.0625 21.4688 27 24 27ZM12.75 46.5V40.5C12.75 40.125 12.375 39.75 12 39.75C11.5312 39.75 11.25 40.125 11.25 40.5V46.5C11.25 46.9688 11.5312 47.25 12 47.25C12.375 47.25 12.75 46.9688 12.75 46.5ZM12 36C14.4375 36 16.5 38.0625 16.5 40.5V46.5C16.5 49.0312 14.4375 51 12 51C9.46875 51 7.5 49.0312 7.5 46.5V40.5C7.5 38.0625 9.46875 36 12 36ZM36.75 37.5C36.75 37.125 36.375 36.75 36 36.75C35.5312 36.75 35.25 37.125 35.25 37.5V46.5C35.25 46.9688 35.5312 47.25 36 47.25C36.375 47.25 36.75 46.9688 36.75 46.5V37.5ZM31.5 37.5C31.5 35.0625 33.4688 33 36 33C38.4375 33 40.5 35.0625 40.5 37.5V46.5C40.5 49.0312 38.4375 51 36 51C33.4688 51 31.5 49.0312 31.5 46.5V37.5ZM48.75 46.5V31.5C48.75 31.125 48.375 30.75 48 30.75C47.5312 30.75 47.25 31.125 47.25 31.5V46.5C47.25 46.9688 47.5312 47.25 48 47.25C48.375 47.25 48.75 46.9688 48.75 46.5ZM48 27C50.4375 27 52.5 29.0625 52.5 31.5V46.5C52.5 49.0312 50.4375 51 48 51C45.4688 51 43.5 49.0312 43.5 46.5V31.5C43.5 29.0625 45.4688 27 48 27Z" fill="url(#paint0_linear_3098_382)"/> <defs> <linearGradient id="paint0_linear_3098_382" x1="8.13333" y1="50.96" x2="60.4651" y2="28.5503" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-team_feature-item-text"><h4 class="heading-style-xsmall">Data Analysts</h4><div class="text-color-darkblue-light">Skilled in automation, visualization, and data engineering, our Data Analysts scale and maintain TSIA’s data engines.</div></div></div><div class="research-team_feature-item"><div class="research-team_feature-item-icon background-gradient-research-light"><div class="w-embed"><svg width="100%" height="100%" viewBox="0 0 61 60" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M26.6771 50.25C24.2396 49.3125 19.9271 48 16.8334 48C13.1771 48 8.48962 49.2188 5.58337 50.1562C4.45837 50.5312 3.33337 49.6875 3.33337 48.6562V13.875C3.33337 12.75 3.89587 11.7188 5.02087 11.3438C7.64587 10.3125 12.0521 9 16.8334 9C22.2709 9 26.4896 10.875 28.3646 12.375C28.6459 12.6562 28.8334 13.0312 28.8334 13.4062V48.75C28.8334 49.875 27.7084 50.625 26.6771 50.25ZM33.8959 50.25C32.8646 50.625 31.8334 49.875 31.8334 48.75V13.4062C31.8334 13.0312 31.9271 12.6562 32.3021 12.375C34.0834 10.875 38.3021 9 43.8334 9C48.5209 9 52.9271 10.3125 55.5521 11.3438C56.6771 11.7188 57.3334 12.75 57.3334 13.875V48.6562C57.3334 49.6875 56.1146 50.5312 54.9896 50.1562C52.0834 49.2188 47.3959 48 43.8334 48C40.6459 48 36.4271 49.3125 33.8959 50.25Z" fill="url(#paint0_linear_3098_390)"/> <defs> <linearGradient id="paint0_linear_3098_390" x1="8.46671" y1="50.96" x2="60.7985" y2="28.5503" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-team_feature-item-text"><h4 class="heading-style-xsmall">Research Analysts</h4><div class="text-color-darkblue-light">Using rigorous statistical analysis, our Research Analysts identify and define the critical insights that fuel our research.</div></div></div><div class="research-team_feature-item"><div class="research-team_feature-item-icon background-gradient-research-light"><div class="w-embed"><svg width="100%" height="100%" viewBox="0 0 61 60" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M24.6666 15.8438C24.6666 15 24.1041 14.25 23.3541 13.6875C22.3229 12.9375 21.6666 11.8125 21.6666 10.5C21.6666 8.0625 24.2916 6 27.6666 6C30.9479 6 33.6666 8.0625 33.6666 10.5C33.6666 11.8125 32.9166 12.9375 31.8854 13.6875C31.1354 14.25 30.6666 15 30.6666 15.8438C30.6666 17.0625 31.6041 18 32.8229 18H38.1666C40.6041 18 42.6666 20.0625 42.6666 22.5V27.8438C42.6666 29.0625 43.6041 30 44.8229 30C45.6666 30 46.4166 29.5312 46.9791 28.7812C47.7291 27.75 48.8541 27 50.1666 27C52.6041 27 54.6666 29.7188 54.6666 33C54.6666 36.375 52.6041 39 50.1666 39C48.8541 39 47.7291 38.3438 46.9791 37.3125C46.4166 36.5625 45.6666 36 44.8229 36C43.6041 36 42.6666 37.0312 42.6666 38.25V49.5C42.6666 52.0312 40.6041 54 38.1666 54H32.8229C31.6041 54 30.6666 53.0625 30.6666 51.8438C30.6666 51 31.1354 50.25 31.8854 49.6875C32.9166 48.9375 33.6666 47.8125 33.6666 46.5C33.6666 44.0625 30.9479 42 27.6666 42C24.2916 42 21.6666 44.0625 21.6666 46.5C21.6666 47.8125 22.3229 48.9375 23.3541 49.6875C24.1041 50.25 24.6666 51 24.6666 51.8438C24.6666 53.0625 23.6354 54 22.4166 54H11.1666C8.63538 54 6.66663 52.0312 6.66663 49.5V38.25C6.66663 37.0312 7.60413 36 8.82288 36C9.66663 36 10.4166 36.5625 10.9791 37.3125C11.7291 38.3438 12.8541 39 14.1666 39C16.6041 39 18.6666 36.375 18.6666 33C18.6666 29.7188 16.6041 27 14.1666 27C12.8541 27 11.7291 27.75 10.9791 28.7812C10.4166 29.5312 9.66663 30 8.82288 30C7.60413 30 6.66663 29.0625 6.66663 27.8438V22.5C6.66663 20.0625 8.63538 18 11.1666 18H22.4166C23.6354 18 24.6666 17.0625 24.6666 15.8438Z" fill="url(#paint0_linear_3098_398)"/> <defs> <linearGradient id="paint0_linear_3098_398" x1="8.79996" y1="50.96" x2="61.1318" y2="28.5503" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="1" stop-color="#732EE4"/> </linearGradient> </defs> </svg></div></div><div class="research-team_feature-item-text"><h4 class="heading-style-xsmall">Data Journalists</h4><div class="text-color-darkblue-light">Through data-driven storytelling and targeted interviews with member companies, our Data Journalists interpret and present our research analysts' findings.</div></div></div></div></div></div></div></div></div></div></div></section><section class="section_research-testimonial"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="research-testimonial_component"><div class="research-testimonial_block"><div class="research-testimonial_row is-one"><div id="w-node-_0cc12a68-a4e1-7b0f-f8f7-2cb070a9b5b0-ab980ba9" class="testimonials_item is-dark"><div class="testimonials_content-wrapper is-dark"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b2669442f65345c2b7652d_research-areas_testimonial-logo-park.png" loading="lazy" alt="" class="testimonials_company-logo"/><div class="text-size-medium text-color-white">“TSIA has provided me and our organization with unbiased, objective data that is helping us define our customer experience strategies. The industry best practices and the data associated with them help me and our organization determine if we are on the right path.”</div><div class="testimonials_sender-details"><div class="testimonials_sender-image-wrapper background-gradient-tsia-light"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b26694f022cd7723b98efc_research-areas_testimonial-dp-rob.webp" loading="lazy" alt="" class="testimonials_sender-image"/></div><div class="testimonials_sender-name-wrapper"><div class="title-size-large">Rob McCabe</div><div class="text-size-regular">Vice President of Global Technical Support and Research and Development</div></div></div></div></div><div id="w-node-_5002fc52-e20b-a642-108d-bb0b505c8fc4-ab980ba9" class="testimonials_item is-dark display-hidden"><div class="testimonials_content-wrapper is-dark"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65b2669336665cc5fb1a87a2_research-areas_testimonial-logo-ibm.png" loading="lazy" alt="" class="testimonials_company-logo"/><div class="text-size-medium">“The TSIA team were very responsive and provided information which helped my team identify areas for improvement and new opportunities.”</div><div class="testimonials_sender-details"><div class="testimonials_sender-image-wrapper background-gradient-tsia-light display-hidden"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/658dbc804e944f22d8fdf0f5_image.svg" loading="lazy" alt="" class="testimonials_sender-image"/></div><div class="testimonials_sender-name-wrapper"><div class="title-size-large">Alicia Wangelein</div><div class="text-size-regular">Program Manager</div></div></div></div></div></div></div><div class="resource-interlude_component"><div class="resource-interlude_content-wrapper"><div class="resource-interlude_content-left"><h2><strong>Make data-backed decisions, not guesses</strong></h2><div class="text-size-regular">Learn how data-backed benchmarking helps tech companies measure performance, uncover opportunities, and accelerate revenue growth.</div><a data-wf-native-id-path="33b815b1-7c57-c8d3-1b15-43e4f5ce621f:0eb85808-f553-5d4a-639f-0b8ebe30433b" data-wf-element-id="0eb85808-f553-5d4a-639f-0b8ebe30433b" data-wf-component-context="%5B%7B%22componentId%22%3A%220eb85808-f553-5d4a-639f-0b8ebe304334%22%2C%22instanceId%22%3A%2233b815b1-7c57-c8d3-1b15-43e4f5ce621f%22%7D%5D" href="/resources/data-driven-benchmarking-for-tech-services" class="button is-xlarge w-inline-block"><div class="label-size-xlarge">Get the report</div></a></div><div class="resource-interlude_content-right"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/67819709a75d8ff620dc7430_TSIA%20Data-Driven%20Benchmarking%20for%20Tech%20Companies%20eBook_Page_01.webp" loading="lazy" alt="" sizes="(max-width: 479px) 90vw, (max-width: 767px) 94vw, (max-width: 991px) 39vw, (max-width: 1279px) 41vw, (max-width: 1439px) 42vw, 43vw" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/67819709a75d8ff620dc7430_TSIA%20Data-Driven%20Benchmarking%20for%20Tech%20Companies%20eBook_Page_01-p-500.webp 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/67819709a75d8ff620dc7430_TSIA%20Data-Driven%20Benchmarking%20for%20Tech%20Companies%20eBook_Page_01-p-800.webp 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/67819709a75d8ff620dc7430_TSIA%20Data-Driven%20Benchmarking%20for%20Tech%20Companies%20eBook_Page_01-p-1080.webp 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/67819709a75d8ff620dc7430_TSIA%20Data-Driven%20Benchmarking%20for%20Tech%20Companies%20eBook_Page_01.webp 1275w" class="resource-interlude_image"/></div></div></div></div></div></div></div></section><section class="section_tsia-portal for-research"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="tsia-portal_component"><div class="tsia-portal_header"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c9521b3cf6977be80143e_tsia-logo_portal.svg" loading="lazy" alt="" class="tsia-portal_logo"/><div class="tsia-portal_header-right"><h2 class="heading-style-h5"><strong>Essential resources to elevate your entire organization</strong></h2><div class="text-block">Your free TSIA Portal account gives you access to the tailored insights, strategies, and tactics you need to grow your organization and career.</div></div></div><div class="tsia-portal-wapper"><div class="autotab_wrapper"><div data-current="Tab 1" data-easing="ease" data-duration-in="400" data-duration-out="400" class="autotab_tabs for-image-right w-tabs"><div r-automatic-tabs="6" class="autotab_menu for-image-right w-tab-menu"><a data-w-tab="Tab 1" data-w-id="5410cc5a-0165-970e-0993-184178084924" class="autotab_tab-link for-image-right w-inline-block w-tab-link w--current"><div class="autotab_track"><div class="autotab_thumb"></div></div><div class="autotab_text"><div class="autotab_pill"><div class="icon-embed-xxsmall w-embed"><svg width="12" height="9" viewBox="0 0 12 9" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 0.899108C0 0.402233 0.403125 -0.000891923 0.9 0.000983077H3.70125C4.02 0.000983077 4.32563 0.126608 4.55063 0.351608L7.85063 3.65161C8.02688 3.82786 8.1375 4.04536 8.18063 4.27223L7.93313 4.93223L6.6 5.43286C6.24188 5.56598 6.00375 5.90723 6 6.28973V6.30661C6.00188 6.54848 6.0975 6.77348 6.25875 6.94036L5.3475 7.85161C4.87875 8.32036 4.11938 8.32036 3.65063 7.85161L0.350625 4.55161C0.125625 4.32661 0 4.02098 0 3.70223V0.899108ZM1.5 2.09911C1.5 2.43098 1.76813 2.69911 2.1 2.69911C2.43188 2.69911 2.7 2.43098 2.7 2.09911C2.7 1.76723 2.43188 1.49911 2.1 1.49911C1.76813 1.49911 1.5 1.76723 1.5 2.09911ZM6.6 6.29911C6.6 6.16411 6.68438 6.04223 6.81 5.99536L8.4 5.39911L8.99625 3.80911C9.04313 3.68348 9.165 3.59911 9.3 3.59911C9.435 3.59911 9.55688 3.68161 9.60375 3.80911L10.2 5.39911L11.79 5.99536C11.9156 6.04223 12 6.16411 12 6.29911C12 6.43411 11.9175 6.55598 11.79 6.60286L10.2 7.19911L9.60375 8.78911C9.55688 8.91473 9.435 8.99911 9.3 8.99911C9.165 8.99911 9.04313 8.91661 8.99625 8.78911L8.4 7.19911L6.81 6.60286C6.68438 6.55598 6.6 6.43411 6.6 6.29911Z" fill="#732EE4"/> </svg></div><div class="text-size-xsmall">Free access</div></div><div class="text-size-medium">Explore our vault of proven, proprietary research</div></div></a><a data-w-tab="Tab 2" data-w-id="5410cc5a-0165-970e-0993-18417808492e" class="autotab_tab-link for-image-right w-inline-block w-tab-link"><div class="autotab_track"><div class="autotab_thumb"></div></div><div class="autotab_text"><div class="autotab_pill"><div class="icon-embed-xxsmall w-embed"><svg width="12" height="9" viewBox="0 0 12 9" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 0.899108C0 0.402233 0.403125 -0.000891923 0.9 0.000983077H3.70125C4.02 0.000983077 4.32563 0.126608 4.55063 0.351608L7.85063 3.65161C8.02688 3.82786 8.1375 4.04536 8.18063 4.27223L7.93313 4.93223L6.6 5.43286C6.24188 5.56598 6.00375 5.90723 6 6.28973V6.30661C6.00188 6.54848 6.0975 6.77348 6.25875 6.94036L5.3475 7.85161C4.87875 8.32036 4.11938 8.32036 3.65063 7.85161L0.350625 4.55161C0.125625 4.32661 0 4.02098 0 3.70223V0.899108ZM1.5 2.09911C1.5 2.43098 1.76813 2.69911 2.1 2.69911C2.43188 2.69911 2.7 2.43098 2.7 2.09911C2.7 1.76723 2.43188 1.49911 2.1 1.49911C1.76813 1.49911 1.5 1.76723 1.5 2.09911ZM6.6 6.29911C6.6 6.16411 6.68438 6.04223 6.81 5.99536L8.4 5.39911L8.99625 3.80911C9.04313 3.68348 9.165 3.59911 9.3 3.59911C9.435 3.59911 9.55688 3.68161 9.60375 3.80911L10.2 5.39911L11.79 5.99536C11.9156 6.04223 12 6.16411 12 6.29911C12 6.43411 11.9175 6.55598 11.79 6.60286L10.2 7.19911L9.60375 8.78911C9.55688 8.91473 9.435 8.99911 9.3 8.99911C9.165 8.99911 9.04313 8.91661 8.99625 8.78911L8.4 7.19911L6.81 6.60286C6.68438 6.55598 6.6 6.43411 6.6 6.29911Z" fill="#732EE4"/> </svg></div><div class="text-size-xsmall">Free access</div></div><div class="text-size-medium">AI-powered search</div></div></a><a data-w-tab="Tab 3" data-w-id="5410cc5a-0165-970e-0993-184178084938" class="autotab_tab-link for-image-right w-inline-block w-tab-link"><div class="autotab_track"><div class="autotab_thumb"></div></div><div class="autotab_text"><div class="autotab_pill is-blue"><div class="icon-embed-xxsmall w-embed"><svg width="14" height="15" viewBox="0 0 14 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.9999 3.38125L7.9624 2.375C8.11553 2.24375 8.29053 2.17813 8.4874 2.22188C8.6624 2.2875 8.81553 2.41875 8.85928 2.61563L9.20928 3.97188L10.5655 3.6C10.7405 3.53438 10.9374 3.6 11.0687 3.73125C11.1999 3.8625 11.2655 4.05938 11.1999 4.23438L10.828 5.59063L12.1843 5.94063C12.3812 5.98438 12.5124 6.1375 12.578 6.3125C12.6218 6.4875 12.5562 6.68438 12.4249 6.81563L11.4187 7.8L12.4249 8.78438C12.5562 8.91563 12.6218 9.1125 12.578 9.30938C12.5124 9.48438 12.3812 9.6375 12.1843 9.68125L10.828 10.0313L11.1999 11.3875C11.2655 11.5625 11.1999 11.7594 11.0687 11.8906C10.9374 12.0219 10.7405 12.0875 10.5655 12.0219L9.20928 11.65L8.85928 13.0062C8.81553 13.2031 8.6624 13.3344 8.4874 13.4C8.29053 13.4437 8.11553 13.3781 7.9624 13.2469L6.9999 12.2406L6.01553 13.2469C5.8624 13.3781 5.6874 13.4437 5.49053 13.4C5.31553 13.3344 5.1624 13.2031 5.11865 13.0062L4.76865 11.65L3.4124 12.0219C3.2374 12.0875 3.04053 12.0219 2.90928 11.8906C2.77803 11.7594 2.7124 11.5625 2.77803 11.3875L3.1499 10.0313L1.79365 9.68125C1.59678 9.6375 1.46553 9.48438 1.3999 9.30938C1.35615 9.1125 1.42178 8.91563 1.55303 8.78438L2.55928 7.8L1.55303 6.81563C1.42178 6.68438 1.35615 6.4875 1.3999 6.3125C1.46553 6.1375 1.59678 5.98438 1.79365 5.94063L3.1499 5.59063L2.77803 4.23438C2.7124 4.05938 2.77803 3.8625 2.90928 3.73125C3.04053 3.6 3.2374 3.53438 3.4124 3.6L4.76865 3.97188L5.11865 2.61563C5.1624 2.41875 5.31553 2.2875 5.49053 2.22188C5.6874 2.17813 5.8624 2.24375 6.01553 2.375L6.9999 3.38125Z" fill="#0053DB"/> </svg></div><div class="text-size-xsmall">Members only</div></div><div class="text-size-medium">Get personalized insights</div></div></a><a data-w-tab="Tab 4" data-w-id="5410cc5a-0165-970e-0993-184178084942" class="autotab_tab-link for-image-right w-inline-block w-tab-link"><div class="autotab_track"><div class="autotab_thumb"></div></div><div class="autotab_text"><div class="autotab_pill is-blue"><div class="icon-embed-xxsmall w-embed"><svg width="14" height="15" viewBox="0 0 14 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.9999 3.38125L7.9624 2.375C8.11553 2.24375 8.29053 2.17813 8.4874 2.22188C8.6624 2.2875 8.81553 2.41875 8.85928 2.61563L9.20928 3.97188L10.5655 3.6C10.7405 3.53438 10.9374 3.6 11.0687 3.73125C11.1999 3.8625 11.2655 4.05938 11.1999 4.23438L10.828 5.59063L12.1843 5.94063C12.3812 5.98438 12.5124 6.1375 12.578 6.3125C12.6218 6.4875 12.5562 6.68438 12.4249 6.81563L11.4187 7.8L12.4249 8.78438C12.5562 8.91563 12.6218 9.1125 12.578 9.30938C12.5124 9.48438 12.3812 9.6375 12.1843 9.68125L10.828 10.0313L11.1999 11.3875C11.2655 11.5625 11.1999 11.7594 11.0687 11.8906C10.9374 12.0219 10.7405 12.0875 10.5655 12.0219L9.20928 11.65L8.85928 13.0062C8.81553 13.2031 8.6624 13.3344 8.4874 13.4C8.29053 13.4437 8.11553 13.3781 7.9624 13.2469L6.9999 12.2406L6.01553 13.2469C5.8624 13.3781 5.6874 13.4437 5.49053 13.4C5.31553 13.3344 5.1624 13.2031 5.11865 13.0062L4.76865 11.65L3.4124 12.0219C3.2374 12.0875 3.04053 12.0219 2.90928 11.8906C2.77803 11.7594 2.7124 11.5625 2.77803 11.3875L3.1499 10.0313L1.79365 9.68125C1.59678 9.6375 1.46553 9.48438 1.3999 9.30938C1.35615 9.1125 1.42178 8.91563 1.55303 8.78438L2.55928 7.8L1.55303 6.81563C1.42178 6.68438 1.35615 6.4875 1.3999 6.3125C1.46553 6.1375 1.59678 5.98438 1.79365 5.94063L3.1499 5.59063L2.77803 4.23438C2.7124 4.05938 2.77803 3.8625 2.90928 3.73125C3.04053 3.6 3.2374 3.53438 3.4124 3.6L4.76865 3.97188L5.11865 2.61563C5.1624 2.41875 5.31553 2.2875 5.49053 2.22188C5.6874 2.17813 5.8624 2.24375 6.01553 2.375L6.9999 3.38125Z" fill="#0053DB"/> </svg></div><div class="text-size-xsmall">Members only</div></div><div class="text-size-medium">Submit inquiries</div></div></a><a data-w-tab="Tab 5" data-w-id="5410cc5a-0165-970e-0993-18417808494c" class="autotab_tab-link for-image-right w-inline-block w-tab-link"><div class="autotab_track"><div class="autotab_thumb"></div></div><div class="autotab_text"><div class="autotab_pill is-blue"><div class="icon-embed-xxsmall w-embed"><svg width="14" height="15" viewBox="0 0 14 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.9999 3.38125L7.9624 2.375C8.11553 2.24375 8.29053 2.17813 8.4874 2.22188C8.6624 2.2875 8.81553 2.41875 8.85928 2.61563L9.20928 3.97188L10.5655 3.6C10.7405 3.53438 10.9374 3.6 11.0687 3.73125C11.1999 3.8625 11.2655 4.05938 11.1999 4.23438L10.828 5.59063L12.1843 5.94063C12.3812 5.98438 12.5124 6.1375 12.578 6.3125C12.6218 6.4875 12.5562 6.68438 12.4249 6.81563L11.4187 7.8L12.4249 8.78438C12.5562 8.91563 12.6218 9.1125 12.578 9.30938C12.5124 9.48438 12.3812 9.6375 12.1843 9.68125L10.828 10.0313L11.1999 11.3875C11.2655 11.5625 11.1999 11.7594 11.0687 11.8906C10.9374 12.0219 10.7405 12.0875 10.5655 12.0219L9.20928 11.65L8.85928 13.0062C8.81553 13.2031 8.6624 13.3344 8.4874 13.4C8.29053 13.4437 8.11553 13.3781 7.9624 13.2469L6.9999 12.2406L6.01553 13.2469C5.8624 13.3781 5.6874 13.4437 5.49053 13.4C5.31553 13.3344 5.1624 13.2031 5.11865 13.0062L4.76865 11.65L3.4124 12.0219C3.2374 12.0875 3.04053 12.0219 2.90928 11.8906C2.77803 11.7594 2.7124 11.5625 2.77803 11.3875L3.1499 10.0313L1.79365 9.68125C1.59678 9.6375 1.46553 9.48438 1.3999 9.30938C1.35615 9.1125 1.42178 8.91563 1.55303 8.78438L2.55928 7.8L1.55303 6.81563C1.42178 6.68438 1.35615 6.4875 1.3999 6.3125C1.46553 6.1375 1.59678 5.98438 1.79365 5.94063L3.1499 5.59063L2.77803 4.23438C2.7124 4.05938 2.77803 3.8625 2.90928 3.73125C3.04053 3.6 3.2374 3.53438 3.4124 3.6L4.76865 3.97188L5.11865 2.61563C5.1624 2.41875 5.31553 2.2875 5.49053 2.22188C5.6874 2.17813 5.8624 2.24375 6.01553 2.375L6.9999 3.38125Z" fill="#0053DB"/> </svg></div><div class="text-size-xsmall">Members only</div></div><div class="text-size-medium">Benchmark your organization</div></div></a></div><div class="autotab_content for-image-right w-tab-content"><div data-w-tab="Tab 1" class="autotab_pane w-tab-pane w--tab-active"><img width="580" sizes="(max-width: 479px) 90vw, (max-width: 767px) 94vw, (max-width: 991px) 92vw, (max-width: 1279px) 62vw, (max-width: 1439px) 63vw, (max-width: 1919px) 65vw, 69vw" alt="webflow tools refokus autotabs" src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c1b32876a2dc0759e95f9_portal_vault-access.png" loading="lazy" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c1b32876a2dc0759e95f9_portal_vault-access-p-500.png 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c1b32876a2dc0759e95f9_portal_vault-access-p-800.png 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c1b32876a2dc0759e95f9_portal_vault-access-p-1080.png 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c1b32876a2dc0759e95f9_portal_vault-access.png 1536w" class="autotab_image"/></div><div data-w-tab="Tab 2" class="autotab_pane w-tab-pane"><img width="334" sizes="(max-width: 479px) 90vw, (max-width: 767px) 94vw, (max-width: 991px) 92vw, (max-width: 1279px) 62vw, (max-width: 1439px) 63vw, (max-width: 1919px) 65vw, 69vw" alt="webflow tools refokus autotabs" src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c133e94659f21af3e0b2b5_ai-powered-search.png" loading="lazy" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c133e94659f21af3e0b2b5_ai-powered-search-p-500.png 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c133e94659f21af3e0b2b5_ai-powered-search-p-800.png 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c133e94659f21af3e0b2b5_ai-powered-search-p-1080.png 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c133e94659f21af3e0b2b5_ai-powered-search.png 1536w" class="autotab_image"/></div><div data-w-tab="Tab 3" class="autotab_pane w-tab-pane"><img width="380" sizes="(max-width: 479px) 90vw, (max-width: 767px) 94vw, (max-width: 991px) 92vw, (max-width: 1279px) 62vw, (max-width: 1439px) 63vw, (max-width: 1919px) 65vw, 69vw" alt="webflow tools refokus autotabs" src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bb7e85e30a7945cc8a5606_portal_personalized-insights.webp" loading="lazy" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bb7e85e30a7945cc8a5606_portal_personalized-insights-p-500.webp 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bb7e85e30a7945cc8a5606_portal_personalized-insights-p-800.webp 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bb7e85e30a7945cc8a5606_portal_personalized-insights-p-1080.webp 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bb7e85e30a7945cc8a5606_portal_personalized-insights.webp 1536w" class="autotab_image"/></div><div data-w-tab="Tab 4" class="autotab_pane cc-pane_crypto w-tab-pane"><img width="380" sizes="(max-width: 479px) 90vw, (max-width: 767px) 94vw, (max-width: 991px) 92vw, (max-width: 1279px) 62vw, (max-width: 1439px) 63vw, (max-width: 1919px) 65vw, 69vw" alt="webflow tools refokus autotabs" src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c1b327729c1d1dfb88cf3_portal_expert-inquiry.png" loading="lazy" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c1b327729c1d1dfb88cf3_portal_expert-inquiry-p-500.png 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c1b327729c1d1dfb88cf3_portal_expert-inquiry-p-800.png 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c1b327729c1d1dfb88cf3_portal_expert-inquiry-p-1080.png 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659c1b327729c1d1dfb88cf3_portal_expert-inquiry.png 1551w" class="autotab_image"/></div><div data-w-tab="Tab 5" class="autotab_pane cc-pane_crypto w-tab-pane"><img sizes="(max-width: 479px) 90vw, (max-width: 767px) 94vw, (max-width: 991px) 92vw, (max-width: 1279px) 62vw, (max-width: 1439px) 63vw, (max-width: 1919px) 65vw, 69vw" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bb7e86ba72e0c9b27c4a3c_portal_benchmark-organization-p-500.webp 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bb7e86ba72e0c9b27c4a3c_portal_benchmark-organization-p-800.webp 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bb7e86ba72e0c9b27c4a3c_portal_benchmark-organization-p-1080.webp 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bb7e86ba72e0c9b27c4a3c_portal_benchmark-organization.webp 1536w" alt="webflow tools refokus autotabs" src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65bb7e86ba72e0c9b27c4a3c_portal_benchmark-organization.webp" loading="lazy" class="autotab_image"/></div></div></div></div><div class="tsia-portal-buttons button-group"><a data-wf-native-id-path="45a2dc4d-38b1-4331-3f04-8039a128bd74:09b1cf87-f35b-e723-e530-c32c8008a783:96e61a41-468e-897a-9cb1-b88a4862a4c7" data-wf-element-id="96e61a41-468e-897a-9cb1-b88a4862a4c7" data-wf-component-context="%5B%7B%22componentId%22%3A%229fe723a3-f6f0-0f5a-c5ea-ca8498f76002%22%2C%22instanceId%22%3A%2245a2dc4d-38b1-4331-3f04-8039a128bd74%22%7D%2C%7B%22componentId%22%3A%225410cc5a-0165-970e-0993-184178084919%22%2C%22instanceId%22%3A%2209b1cf87-f35b-e723-e530-c32c8008a783%22%7D%5D" href="http://portal.tsia.com/sign-up" target="_blank" class="button w-button">Sign up now</a><a data-wf-native-id-path="45a2dc4d-38b1-4331-3f04-8039a128bd74:09b1cf87-f35b-e723-e530-c32c8008a783:e2f66f15-d632-c44e-2e08-05559c7aee9a" data-wf-element-id="e2f66f15-d632-c44e-2e08-05559c7aee9a" data-wf-component-context="%5B%7B%22componentId%22%3A%229fe723a3-f6f0-0f5a-c5ea-ca8498f76002%22%2C%22instanceId%22%3A%2245a2dc4d-38b1-4331-3f04-8039a128bd74%22%7D%2C%7B%22componentId%22%3A%225410cc5a-0165-970e-0993-184178084919%22%2C%22instanceId%22%3A%2209b1cf87-f35b-e723-e530-c32c8008a783%22%7D%5D" href="http://portal.tsia.com/sign-in" target="_blank" class="button-text w-button">Already have an account? Sign in</a></div></div></div></div></div></div><div class="section-border border-gradient-left"></div></section><section class="section_conversation"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="conversation_component"><div class="conversation_header"><h2>Join the conversation</h2><div class="text-size-large">We couldn’t do what we do without you. That’s why whether in-person, virtually, or both, we’re proud to connect you with a diverse and inclusive network of other industry professionals who have solved the same challenges you’re facing.</div></div><div class="conversation_feature"><div class="conversation_feature-graphic"><div class="conversation_feature-image-wrapper shadow_elevation-5"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65956997e4e57b663126ba18_home_world-conference-min.webp" loading="lazy" sizes="(max-width: 479px) 88vw, (max-width: 767px) 70vw, (max-width: 991px) 39vw, (max-width: 1279px) 40vw, 41vw" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65956997e4e57b663126ba18_home_world-conference-min-p-500.webp 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65956997e4e57b663126ba18_home_world-conference-min-p-800.webp 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65956997e4e57b663126ba18_home_world-conference-min.webp 972w" alt="image - people at a conference" class="conversation_feature-image"/><div class="conversation_feature-element-wrapper background-gradient-tsia-light"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/6595690d1611b7bf8dd4382f_icon_world-conference.svg" loading="lazy" alt="icon - world conference "/></div></div></div><div class="conversation_feature-text"><h3 class="heading-style-h4">TSIA World conferences</h3><div class="text-size-large">Connect with a diverse community of your peers and industry experts, attend inspiring keynotes and breakout sessions, and solve your business’ most pressing challenges.</div><a data-wf-native-id-path="dea58baf-0c08-a9ee-2728-54c6f04611a3:5d270c91-1789-cefc-5ddd-3d384cdd0362" data-wf-element-id="5d270c91-1789-cefc-5ddd-3d384cdd0362" data-wf-component-context="%5B%7B%22componentId%22%3A%225d270c91-1789-cefc-5ddd-3d384cdd034d%22%2C%22instanceId%22%3A%22dea58baf-0c08-a9ee-2728-54c6f04611a3%22%7D%5D" href="/conference" target="_blank" class="button is-text w-inline-block"><div class="button-text label-size-2xlarge">Learn more <span class="fa-icon"></span></div></a></div></div><div class="conversation_feature is-inverse"><div id="w-node-_5d270c91-1789-cefc-5ddd-3d384cdd0368-4cdd034d" class="conversation_feature-text"><h3 class="heading-style-h4">TECHtonic: The TSIA Podcast</h3><div class="text-size-large">Join host Thomas Lah as he discusses tried-and-true strategies companies need to employ to stay relevant, get profitable, and succeed in the ever-changing technology and services space.</div><a data-wf-native-id-path="dea58baf-0c08-a9ee-2728-54c6f04611a3:5d270c91-1789-cefc-5ddd-3d384cdd036d" data-wf-element-id="5d270c91-1789-cefc-5ddd-3d384cdd036d" data-wf-component-context="%5B%7B%22componentId%22%3A%225d270c91-1789-cefc-5ddd-3d384cdd034d%22%2C%22instanceId%22%3A%22dea58baf-0c08-a9ee-2728-54c6f04611a3%22%7D%5D" href="https://podcasts.apple.com/us/podcast/techtonic-trends-in-technology-and-services/id1566024586" target="_blank" class="button is-text w-inline-block"><div class="button-text label-size-2xlarge">Tune in <span class="fa-icon"></span></div></a></div><div class="conversation_feature-graphic"><div class="conversation_feature-image-wrapper"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/664784cc0ae96c155b7cc6d0_TECHtonic%20Logo-4C.svg" loading="lazy" alt="Techtonic Logo" class="conversation_feature-image"/></div></div></div><div class="conversation_feature"><div class="conversation_feature-graphic"><div class="conversation_feature-image-wrapper"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65972c7aad3d7c5d9488e53f_home_discussions.webp" loading="lazy" sizes="(max-width: 479px) 88vw, (max-width: 767px) 70vw, (max-width: 991px) 39vw, (max-width: 1279px) 40vw, 41vw" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65972c7aad3d7c5d9488e53f_home_discussions-p-500.webp 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65972c7aad3d7c5d9488e53f_home_discussions-p-800.webp 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65972c7aad3d7c5d9488e53f_home_discussions-p-1080.png 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65972c7aad3d7c5d9488e53f_home_discussions.webp 1292w" alt="graphic - discussions" class="conversation_feature-image"/></div></div><div class="conversation_feature-text"><h3 class="heading-style-h4">TSIA Discussions</h3><div class="text-size-large">Join a community of your industry peers to hear about lessons learned, discover best practices, and meet new friends along the way.</div><a data-wf-native-id-path="dea58baf-0c08-a9ee-2728-54c6f04611a3:5d270c91-1789-cefc-5ddd-3d384cdd037f" data-wf-element-id="5d270c91-1789-cefc-5ddd-3d384cdd037f" data-wf-component-context="%5B%7B%22componentId%22%3A%225d270c91-1789-cefc-5ddd-3d384cdd034d%22%2C%22instanceId%22%3A%22dea58baf-0c08-a9ee-2728-54c6f04611a3%22%7D%5D" href="https://discussions.tsia.com/" target="_blank" class="button is-text w-inline-block"><div class="button-text label-size-2xlarge">Check it out <span class="fa-icon"></span></div></a></div></div><div class="conversation_feature is-inverse"><div id="w-node-_5d270c91-1789-cefc-5ddd-3d384cdd0386-4cdd034d" class="conversation_feature-text"><h3 class="heading-style-h4">TSIA Webinars</h3><div class="text-size-large">Stay current on the latest tech industry trends and best practices with highly interactive sessions led by our experts and partners.</div><a data-wf-native-id-path="dea58baf-0c08-a9ee-2728-54c6f04611a3:5d270c91-1789-cefc-5ddd-3d384cdd038b" data-wf-element-id="5d270c91-1789-cefc-5ddd-3d384cdd038b" data-wf-component-context="%5B%7B%22componentId%22%3A%225d270c91-1789-cefc-5ddd-3d384cdd034d%22%2C%22instanceId%22%3A%22dea58baf-0c08-a9ee-2728-54c6f04611a3%22%7D%5D" href="https://portal.tsia.com/search?query=webinar&showUpcoming=true&contentTypes=Webinar&_gl=1*jps8rk*_ga*MTM2Njc4ODI2OC4xNzE0MDc0NjY3*_ga_6JKRY2BMVT*MTcxNjIxNjA0NS4zLjEuMTcxNjIxNjIwOS41Mi4wLjA." target="_blank" class="button is-text w-inline-block"><div class="button-text label-size-2xlarge">See what's trending <span class="fa-icon"></span></div></a></div><div class="conversation_feature-graphic"><div class="conversation_feature-image-wrapper shadow_elevation-5"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659569977c739efa7cc3c4b3_home_tsia-webinars-min.webp" loading="lazy" sizes="(max-width: 479px) 88vw, (max-width: 767px) 70vw, (max-width: 991px) 39vw, (max-width: 1279px) 40vw, 41vw" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659569977c739efa7cc3c4b3_home_tsia-webinars-min-p-500.webp 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659569977c739efa7cc3c4b3_home_tsia-webinars-min-p-800.webp 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659569977c739efa7cc3c4b3_home_tsia-webinars-min.webp 972w" alt="image - person on a video call" class="conversation_feature-image"/><div class="conversation_feature-element-wrapper is-inverted background-gradient-tsia-light"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/6595690db74922c8a3800ba1_icon_tsia-webinar.svg" loading="lazy" alt="icon - webinar" class="conversation_feature-element"/></div></div></div></div></div></div></div></div><div class="section-border border-gradient-inverse"></div></section><section class="discover-plan-section"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="margin-bottom margin-custom2"><h2 class="heading-style-h2">Discover the right plan for you</h2></div><div class="w-layout-grid plan-grid"><div class="card_plan-info"><div class="plan-card-content-wapper"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/66bbc352a4c4f18982c886f2_stacked%20icon.svg" loading="lazy" alt="" class="icon-height-large"/><h3 class="heading-style-tiny">Membership options</h3><p>Choose from various plans tailored to your needs.</p></div><a data-wf-native-id-path="6b3778c7-4296-5851-c7a8-bde4f70dbb05:fd9bcdf5-8f0c-8f68-d516-209563d01f97" data-wf-element-id="fd9bcdf5-8f0c-8f68-d516-209563d01f97" data-wf-component-context="%5B%7B%22componentId%22%3A%22fd9bcdf5-8f0c-8f68-d516-209563d01f85%22%2C%22instanceId%22%3A%226b3778c7-4296-5851-c7a8-bde4f70dbb05%22%7D%5D" href="/membership-options" class="button is-text discover-plan_button w-inline-block"><div class="button-text"><strong>Explore our plans</strong><span><strong> </strong></span> <span class="fa-icon"></span></div></a></div><div class="card_plan-info"><div class="plan-card-content-wapper"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/66bbc35c79b52495bb7438b1_chat%20icon.svg" loading="lazy" alt="" class="icon-height-large"/><h3 class="heading-style-tiny">Connect with us</h3><p>Let's get in touch! Our team is here to help answer any questions you have.</p></div><a data-wf-native-id-path="6b3778c7-4296-5851-c7a8-bde4f70dbb05:1cca8686-0c55-902c-f5d4-dbbaf7cca578" data-wf-element-id="1cca8686-0c55-902c-f5d4-dbbaf7cca578" data-wf-component-context="%5B%7B%22componentId%22%3A%22fd9bcdf5-8f0c-8f68-d516-209563d01f85%22%2C%22instanceId%22%3A%226b3778c7-4296-5851-c7a8-bde4f70dbb05%22%7D%5D" href="/contact-us" target="_blank" class="button is-text discover-plan_button w-inline-block"><div class="button-text"><strong>Contact us </strong><span><strong> </strong></span> <span class="fa-icon"></span></div></a></div></div></div></div></div></section></main><footer class="footer_component"><div class="footer_top"><div class="padding-global"><div class="footer_container"><div class="footer_top-content"><div class="footer_top-content-left text-align-left"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65fc88d50611c47f101b53ae_tsia_logo_tagline.svg" loading="lazy" alt="" class="footer_logo"/><div class="text-size-small">TSIA (Technology & Services Industry Association) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or <a href="/contact-us" data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:577b645e-a9b4-941f-4600-9d749586e3a1" data-wf-element-id="577b645e-a9b4-941f-4600-9d749586e3a1" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" class="footer_cta-link">we can call you</a>.</div><div class="footer_socials-wrapper margin-left-negative"><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:be69b1cc-1827-c1f1-90d8-b6778651a111" data-wf-element-id="be69b1cc-1827-c1f1-90d8-b6778651a111" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="https://www.linkedin.com/company/technology-services-industry-association-tsia" target="_blank" class="footer_socials-link w-inline-block"><div class="footer_socials-link w-embed"><svg width="auto" height="auto" viewBox="0 0 42 42" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M33.3334 6.24917C34.4402 6.24917 35.4168 7.22574 35.4168 8.39761V33.3325C35.4168 34.5044 34.4402 35.4159 33.3334 35.4159H8.26831C7.16154 35.4159 6.25008 34.5044 6.25008 33.3325V8.39761C6.25008 7.22574 7.16154 6.24917 8.26831 6.24917H33.3334ZM15.0391 31.2492V17.382H10.7423V31.2492H15.0391ZM12.8907 15.4289C14.2579 15.4289 15.3647 14.3221 15.3647 12.9549C15.3647 11.5877 14.2579 10.4158 12.8907 10.4158C11.4584 10.4158 10.3516 11.5877 10.3516 12.9549C10.3516 14.3221 11.4584 15.4289 12.8907 15.4289ZM31.2501 31.2492V23.632C31.2501 19.9211 30.4037 16.9914 26.0418 16.9914C23.9584 16.9914 22.5261 18.1632 21.9402 19.27H21.8751V17.382H17.7735V31.2492H22.0704V24.4132C22.0704 22.5903 22.3959 20.8325 24.6746 20.8325C26.8881 20.8325 26.8881 22.9158 26.8881 24.4783V31.2492H31.2501Z" fill="#002A78"/> <path d="M33.3334 6.24917C34.4402 6.24917 35.4168 7.22574 35.4168 8.39761V33.3325C35.4168 34.5044 34.4402 35.4159 33.3334 35.4159H8.26831C7.16154 35.4159 6.25008 34.5044 6.25008 33.3325V8.39761C6.25008 7.22574 7.16154 6.24917 8.26831 6.24917H33.3334ZM15.0391 31.2492V17.382H10.7423V31.2492H15.0391ZM12.8907 15.4289C14.2579 15.4289 15.3647 14.3221 15.3647 12.9549C15.3647 11.5877 14.2579 10.4158 12.8907 10.4158C11.4584 10.4158 10.3516 11.5877 10.3516 12.9549C10.3516 14.3221 11.4584 15.4289 12.8907 15.4289ZM31.2501 31.2492V23.632C31.2501 19.9211 30.4037 16.9914 26.0418 16.9914C23.9584 16.9914 22.5261 18.1632 21.9402 19.27H21.8751V17.382H17.7735V31.2492H22.0704V24.4132C22.0704 22.5903 22.3959 20.8325 24.6746 20.8325C26.8881 20.8325 26.8881 22.9158 26.8881 24.4783V31.2492H31.2501Z" fill="url(#paint0_linear_3665_4086)"/> <path d="M33.3334 6.24917C34.4402 6.24917 35.4168 7.22574 35.4168 8.39761V33.3325C35.4168 34.5044 34.4402 35.4159 33.3334 35.4159H8.26831C7.16154 35.4159 6.25008 34.5044 6.25008 33.3325V8.39761C6.25008 7.22574 7.16154 6.24917 8.26831 6.24917H33.3334ZM15.0391 31.2492V17.382H10.7423V31.2492H15.0391ZM12.8907 15.4289C14.2579 15.4289 15.3647 14.3221 15.3647 12.9549C15.3647 11.5877 14.2579 10.4158 12.8907 10.4158C11.4584 10.4158 10.3516 11.5877 10.3516 12.9549C10.3516 14.3221 11.4584 15.4289 12.8907 15.4289ZM31.2501 31.2492V23.632C31.2501 19.9211 30.4037 16.9914 26.0418 16.9914C23.9584 16.9914 22.5261 18.1632 21.9402 19.27H21.8751V17.382H17.7735V31.2492H22.0704V24.4132C22.0704 22.5903 22.3959 20.8325 24.6746 20.8325C26.8881 20.8325 26.8881 22.9158 26.8881 24.4783V31.2492H31.2501Z" fill="url(#paint1_linear_3665_4086)"/> <defs> <linearGradient id="paint0_linear_3665_4086" x1="37.7382" y1="28.67" x2="11.2602" y2="8.13179" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_3665_4086" x1="-1.55706" y1="41.6093" x2="44.0231" y2="-0.566157" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div></a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:b3b07123-df40-b5de-3da6-9a41f9327916" data-wf-element-id="b3b07123-df40-b5de-3da6-9a41f9327916" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="https://twitter.com/TSIACommunity" target="_blank" class="footer_socials-link w-inline-block"><div class="footer_socials-link w-embed"><svg width="auto" height="auto" viewBox="0 0 43 42" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M31.044 5.83252H36.1332L25.0147 18.5402L38.0947 35.8325H27.8532L19.8317 25.3448L10.6532 35.8325H5.5609L17.4532 22.2402L4.90552 5.83252H15.4071L22.6578 15.4187L31.044 5.83252ZM29.2578 32.7864H32.0778L13.8747 8.71867H10.8486L29.2578 32.7864Z" fill="url(#paint0_linear_3665_4088)"/> <defs> <linearGradient id="paint0_linear_3665_4088" x1="6.67254" y1="40.9965" x2="41.7629" y2="8.1067" gradientUnits="userSpaceOnUse"> <stop stop-color="#002A78"/> <stop offset="0.22049" stop-color="#0053DB"/> <stop offset="0.444452" stop-color="#732EE4"/> <stop offset="0.949669" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div></a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:31e613c6-d9f3-cd51-8ba5-96f078ae4e95" data-wf-element-id="31e613c6-d9f3-cd51-8ba5-96f078ae4e95" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="https://www.youtube.com/channel/UCpw9s5fJ4bp7QkTqpEQ2f3Q" target="_blank" class="footer_socials-link w-inline-block"><div class="footer_socials-link w-embed"><svg width="auto" height="auto" viewBox="0 0 42 42" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M37.8256 12.3039C38.6069 15.0382 38.6069 20.8976 38.6069 20.8976C38.6069 20.8976 38.6069 26.6919 37.8256 29.4914C37.435 31.0539 36.198 32.2257 34.7006 32.6164C31.9011 33.3325 20.8334 33.3325 20.8334 33.3325C20.8334 33.3325 9.7006 33.3325 6.90112 32.6164C5.40373 32.2257 4.16675 31.0539 3.77612 29.4914C2.99487 26.6919 2.99487 20.8976 2.99487 20.8976C2.99487 20.8976 2.99487 15.0382 3.77612 12.3039C4.16675 10.7414 5.40373 9.50438 6.90112 9.11376C9.7006 8.33251 20.8334 8.33251 20.8334 8.33251C20.8334 8.33251 31.9011 8.33251 34.7006 9.11376C36.198 9.50438 37.435 10.7414 37.8256 12.3039ZM17.1876 26.1711L26.4324 20.8976L17.1876 15.6242V26.1711Z" fill="#002A78"/> <path d="M37.8256 12.3039C38.6069 15.0382 38.6069 20.8976 38.6069 20.8976C38.6069 20.8976 38.6069 26.6919 37.8256 29.4914C37.435 31.0539 36.198 32.2257 34.7006 32.6164C31.9011 33.3325 20.8334 33.3325 20.8334 33.3325C20.8334 33.3325 9.7006 33.3325 6.90112 32.6164C5.40373 32.2257 4.16675 31.0539 3.77612 29.4914C2.99487 26.6919 2.99487 20.8976 2.99487 20.8976C2.99487 20.8976 2.99487 15.0382 3.77612 12.3039C4.16675 10.7414 5.40373 9.50438 6.90112 9.11376C9.7006 8.33251 20.8334 8.33251 20.8334 8.33251C20.8334 8.33251 31.9011 8.33251 34.7006 9.11376C36.198 9.50438 37.435 10.7414 37.8256 12.3039ZM17.1876 26.1711L26.4324 20.8976L17.1876 15.6242V26.1711Z" fill="url(#paint0_linear_3665_4093)"/> <path d="M37.8256 12.3039C38.6069 15.0382 38.6069 20.8976 38.6069 20.8976C38.6069 20.8976 38.6069 26.6919 37.8256 29.4914C37.435 31.0539 36.198 32.2257 34.7006 32.6164C31.9011 33.3325 20.8334 33.3325 20.8334 33.3325C20.8334 33.3325 9.7006 33.3325 6.90112 32.6164C5.40373 32.2257 4.16675 31.0539 3.77612 29.4914C2.99487 26.6919 2.99487 20.8976 2.99487 20.8976C2.99487 20.8976 2.99487 15.0382 3.77612 12.3039C4.16675 10.7414 5.40373 9.50438 6.90112 9.11376C9.7006 8.33251 20.8334 8.33251 20.8334 8.33251C20.8334 8.33251 31.9011 8.33251 34.7006 9.11376C36.198 9.50438 37.435 10.7414 37.8256 12.3039ZM17.1876 26.1711L26.4324 20.8976L17.1876 15.6242V26.1711Z" fill="url(#paint1_linear_3665_4093)"/> <defs> <linearGradient id="paint0_linear_3665_4093" x1="37.7382" y1="28.67" x2="11.2602" y2="8.13179" gradientUnits="userSpaceOnUse"> <stop stop-color="#B83CA8"/> <stop offset="0.417965" stop-color="#603CB8"/> <stop offset="1" stop-color="#008CCC"/> </linearGradient> <linearGradient id="paint1_linear_3665_4093" x1="-1.55706" y1="41.6093" x2="44.0231" y2="-0.566157" gradientUnits="userSpaceOnUse"> <stop stop-color="#0053DB"/> <stop offset="0.489583" stop-color="#732EE4"/> <stop offset="1" stop-color="#FF6530"/> </linearGradient> </defs> </svg></div></a></div></div><div class="footer_top-content-right"><div id="w-node-_2f2192a4-8e45-2df9-1705-d4e1665be698-cf5ecf1d" class="footer_nav-block"><h2 class="title-size-small">Our research areas</h2><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:2f2192a4-8e45-2df9-1705-d4e1665be69b" data-wf-element-id="2f2192a4-8e45-2df9-1705-d4e1665be69b" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/research-area/chief-revenue-officer-council" class="footer_nav-link">CRO Council</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:2f2192a4-8e45-2df9-1705-d4e1665be69d" data-wf-element-id="2f2192a4-8e45-2df9-1705-d4e1665be69d" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/research-area/customer-growth-and-renewal" class="footer_nav-link">Customer Growth and Renewal</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:2f2192a4-8e45-2df9-1705-d4e1665be69f" data-wf-element-id="2f2192a4-8e45-2df9-1705-d4e1665be69f" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/research-area/customer-success" class="footer_nav-link">Customer Success</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:2f2192a4-8e45-2df9-1705-d4e1665be6a1" data-wf-element-id="2f2192a4-8e45-2df9-1705-d4e1665be6a1" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/research-area/education-services" class="footer_nav-link">Education Services</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:0b71eab9-4138-123e-199b-8b44b48c2918" data-wf-element-id="0b71eab9-4138-123e-199b-8b44b48c2918" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/research-area/executive-leadership" class="footer_nav-link">Executive Leadership</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:2f2192a4-8e45-2df9-1705-d4e1665be6a3" data-wf-element-id="2f2192a4-8e45-2df9-1705-d4e1665be6a3" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/research-area/field-services" class="footer_nav-link">Field Services</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:2f2192a4-8e45-2df9-1705-d4e1665be6a5" data-wf-element-id="2f2192a4-8e45-2df9-1705-d4e1665be6a5" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/research-area/managed-services" class="footer_nav-link">Managed Services</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:2f2192a4-8e45-2df9-1705-d4e1665be6a7" data-wf-element-id="2f2192a4-8e45-2df9-1705-d4e1665be6a7" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/research-area/professional-services" class="footer_nav-link">Professional Services</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:2f2192a4-8e45-2df9-1705-d4e1665be6a9" data-wf-element-id="2f2192a4-8e45-2df9-1705-d4e1665be6a9" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/research-area/offering-management" class="footer_nav-link">Offering Management</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:2f2192a4-8e45-2df9-1705-d4e1665be6ab" data-wf-element-id="2f2192a4-8e45-2df9-1705-d4e1665be6ab" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/research-area/support-services" aria-current="page" class="footer_nav-link w--current">Support Services</a></div><div id="w-node-_758f523c-0961-6ec1-bff2-2f5a92c80a56-cf5ecf1d" class="footer_nav-block"><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:758f523c-0961-6ec1-bff2-2f5a92c80a57" data-wf-element-id="758f523c-0961-6ec1-bff2-2f5a92c80a57" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/conference" class="title-size-small link-dark">Industries we serve</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:758f523c-0961-6ec1-bff2-2f5a92c80a59" data-wf-element-id="758f523c-0961-6ec1-bff2-2f5a92c80a59" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/industry/it-infrastructure-and-services" class="footer_nav-link">IT Infrastructure and Services</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:758f523c-0961-6ec1-bff2-2f5a92c80a5b" data-wf-element-id="758f523c-0961-6ec1-bff2-2f5a92c80a5b" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/industry/saas-and-software" class="footer_nav-link">SaaS and Software</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:758f523c-0961-6ec1-bff2-2f5a92c80a5d" data-wf-element-id="758f523c-0961-6ec1-bff2-2f5a92c80a5d" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/industry/industrial-equipment" class="footer_nav-link">Industrial Equipment</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:758f523c-0961-6ec1-bff2-2f5a92c80a5f" data-wf-element-id="758f523c-0961-6ec1-bff2-2f5a92c80a5f" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/industry/healthcare-technology" class="footer_nav-link">Healthcare Technology</a></div><div id="w-node-_577b645e-a9b4-941f-4600-9d749586e3b5-cf5ecf1d" class="footer_nav-block"><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:aa0558a3-5661-0563-5a1b-d27c58351d8c" data-wf-element-id="aa0558a3-5661-0563-5a1b-d27c58351d8c" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/conference" class="title-size-small link-dark">Conference</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:a061e7de-88be-b108-b904-9baa80306ca3" data-wf-element-id="a061e7de-88be-b108-b904-9baa80306ca3" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/conference/agenda" class="footer_nav-link">Agenda</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:dcfdd616-b42c-b7b7-76d9-b39720043a80" data-wf-element-id="dcfdd616-b42c-b7b7-76d9-b39720043a80" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/conference/events" class="footer_nav-link">Events</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:beccd786-794f-47b1-273a-e280fae847aa" data-wf-element-id="beccd786-794f-47b1-273a-e280fae847aa" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/conference/networking" class="footer_nav-link">Networking</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:a68e1996-d938-c544-9fe6-dbd971f8fae0" data-wf-element-id="a68e1996-d938-c544-9fe6-dbd971f8fae0" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/conference/pricing" class="footer_nav-link">Pricing</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:8d5769fc-d138-7db8-be97-b4855a763c21" data-wf-element-id="8d5769fc-d138-7db8-be97-b4855a763c21" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/conference/sponsors" class="footer_nav-link">Sponsors</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:28444850-1679-d46b-3c4f-5e0a5b750743" data-wf-element-id="28444850-1679-d46b-3c4f-5e0a5b750743" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/conference#track-link" class="footer_nav-link">Tracks</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:4c3bf275-731b-c163-51e8-9f9b42b3edc3" data-wf-element-id="4c3bf275-731b-c163-51e8-9f9b42b3edc3" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/conference/travel" class="footer_nav-link">Travel</a></div><div class="footer_nav-block"><h2 class="title-size-small">Community</h2><a id="w-node-_577b645e-a9b4-941f-4600-9d749586e3c2-cf5ecf1d" data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:577b645e-a9b4-941f-4600-9d749586e3c2" data-wf-element-id="577b645e-a9b4-941f-4600-9d749586e3c2" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/partner-directory" class="footer_nav-link">Partner Directory</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:577b645e-a9b4-941f-4600-9d749586e3c4" data-wf-element-id="577b645e-a9b4-941f-4600-9d749586e3c4" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/partner-program" class="footer_nav-link">Partner Program</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:577b645e-a9b4-941f-4600-9d749586e3c6" data-wf-element-id="577b645e-a9b4-941f-4600-9d749586e3c6" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/star-awards-copy" class="footer_nav-link">Star Awards</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:577b645e-a9b4-941f-4600-9d749586e3c8" data-wf-element-id="577b645e-a9b4-941f-4600-9d749586e3c8" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="https://exchange.tsia.com/" target="_blank" class="footer_nav-link">TSIA Discussions</a></div><div class="footer_nav-block hide"><h2 class="title-size-small">Blog</h2><a id="w-node-_9ecf98ed-8688-8bfa-7d88-c83c3760d219-cf5ecf1d" data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:9ecf98ed-8688-8bfa-7d88-c83c3760d219" data-wf-element-id="9ecf98ed-8688-8bfa-7d88-c83c3760d219" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/partner-directory" class="footer_nav-link">For executives</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:9ecf98ed-8688-8bfa-7d88-c83c3760d21b" data-wf-element-id="9ecf98ed-8688-8bfa-7d88-c83c3760d21b" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/partner-program" class="footer_nav-link">For department leaders</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:9ecf98ed-8688-8bfa-7d88-c83c3760d21d" data-wf-element-id="9ecf98ed-8688-8bfa-7d88-c83c3760d21d" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/star-awards-copy" class="footer_nav-link">For managers</a></div><div id="w-node-_577b645e-a9b4-941f-4600-9d749586e3ca-cf5ecf1d" class="footer_nav-block"><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:577b645e-a9b4-941f-4600-9d749586e3cb" data-wf-element-id="577b645e-a9b4-941f-4600-9d749586e3cb" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/who-we-are" class="title-size-small link-dark">Who We Are</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:577b645e-a9b4-941f-4600-9d749586e3cd" data-wf-element-id="577b645e-a9b4-941f-4600-9d749586e3cd" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/what-we-do" class="title-size-small link-dark">What We Do</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:577b645e-a9b4-941f-4600-9d749586e3cf" data-wf-element-id="577b645e-a9b4-941f-4600-9d749586e3cf" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/featured-insights" class="title-size-small link-dark">Featured Insights</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:577b645e-a9b4-941f-4600-9d749586e3d1" data-wf-element-id="577b645e-a9b4-941f-4600-9d749586e3d1" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/conference" target="_blank" class="title-size-small link-dark">Conference</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:577b645e-a9b4-941f-4600-9d749586e3d3" data-wf-element-id="577b645e-a9b4-941f-4600-9d749586e3d3" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/blog" class="title-size-small link-dark">Blog</a><a data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:378ec22a-8ef0-c049-1306-cbbffce524a2" data-wf-element-id="378ec22a-8ef0-c049-1306-cbbffce524a2" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" href="/newsroom" class="title-size-small link-dark">Newsroom</a></div></div></div></div></div></div><div class="footer_bottom"><div class="padding-global"><div class="footer_container"><div class="footer_bottom-content"><div class="text-size-xsmall">© <span class="current-year">2025</span> Technology & Services Industry Association (TSIA). All rights reserved worldwide.</div><div class="text-size-xsmall"><a href="/legal/legal-and-privacy" data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:f063270b-af5b-908d-6d29-d88eb46bdff2" data-wf-element-id="f063270b-af5b-908d-6d29-d88eb46bdff2" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" class="footer-nav-link-2">Legal and Privacy</a> | <a href="/email-preferences" data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:d4c70270-e5d9-11a5-9ac2-bac8427bdd92" data-wf-element-id="d4c70270-e5d9-11a5-9ac2-bac8427bdd92" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" class="footer-nav-link-2">Email Preferences</a> | <a href="/legal/do-not-sell-my-information" data-wf-native-id-path="495684ab-064a-6207-d7a8-06081e3be06e:30b1713c-84bc-1a89-808f-b34b52c28331" data-wf-element-id="30b1713c-84bc-1a89-808f-b34b52c28331" data-wf-component-context="%5B%7B%22componentId%22%3A%22eff6615b-82e4-6e8d-043c-7bf3cf5ecf1d%22%2C%22instanceId%22%3A%22495684ab-064a-6207-d7a8-06081e3be06e%22%7D%5D" class="footer-nav-link-2">Do Not Sell My Information</a></div></div></div></div></div></footer></div><script src="https://d3e54v103j8qbb.cloudfront.net/js/jquery-3.5.1.min.dc5e7f18c8.js?site=658dbc804e944f22d8fdf0b5" type="text/javascript" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/js/tsia-new.schunk.4a394eb5af8156f2.js" type="text/javascript"></script><script src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/js/tsia-new.schunk.c79d4ddef930dc93.js" type="text/javascript"></script><script src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/js/tsia-new.9db4d9a9.f05d48071a1e323a.js" type="text/javascript"></script> <noscript><iframe src=https://www.googletagmanager.com/ns.html?id=GTM-NFTHKCP height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <script src="https://cdnjs.cloudflare.com/ajax/libs/hyperform/0.12.1/hyperform.min.js"></script> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/hyperform/0.12.1/hyperform.min.css"> <script> document.addEventListener('DOMContentLoaded', () => { hyperform(window); }); </script>  <script src="https://tools.refokus.com/automatic-tabs/bundle.v1.0.0.js"></script>  <script src="https://unpkg.com/@popperjs/core@2/dist/umd/popper.min.js"></script> <script src="https://unpkg.com/tippy.js@6/dist/tippy-bundle.umd.js"></script> <script> // With the above scripts loaded, you can call `tippy()` with a CSS // selector and a `content` prop: tippy('.tsia-tooltip', { theme: 'tsia', }); </script><script src="https://tools.refokus.com/automatic-tabs/bundle.v1.0.0.js"></script> <script>$(document).ready(function() { $('.div-put').last().append($('.insights_item').clone());})</script></body></html>