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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F12b7a76fe14fa07b%2Foriginal%2Fglobal-nav-card-freddy-ai-launch-284x160.webp&w=640&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F12b7a76fe14fa07b%2Foriginal%2Fglobal-nav-card-freddy-ai-launch-284x160.webp&w=1200&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F12b7a76fe14fa07b%2Foriginal%2Fglobal-nav-card-freddy-ai-launch-284x160.webp&w=1200&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div><span 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(hover: none){.css-1p2np9o:hover{background-color:transparent;}}.css-1p2np9o.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-1p2np9o:focus{outline:2px solid;}.css-1p2np9o:hover{cursor:pointer;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium sc-605460f-0 sc-605460f-1 jBakfv boKbzG sc-6765088b-0 dtUQAp css-1p2np9o" tabindex="0" rel="" target="" href="https://www.freshworks.com/freshservice/demo-request/" aria-label="Request a demo">Request a demo</a></div></div></div><div display="flex" width="100%" visibility="visible" class="sc-ace17a57-0 sc-f89231e9-0 coxUKQ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%272444%27%20height=%272440%27/%3e"/></span><img alt="" src="https://dam.freshworks.com/m/8347ac802e0ee34/original/Hero.webp" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/></span></div></div></div></div></div></section><section id="fwfreshserviceaiitsminpagenav" data-target-id="fwfreshserviceaiitsminpagenav" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh xitcV"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe hdoJUs"><div id="in-page-nav" class="sc-6293d692-0 sc-69f00ede-0 fBKdRX dlOyIb"><div class="sc-ace17a57-0 sc-69f00ede-1 cfLoyf gNZzjJ"></div><ul class="sc-ace17a57-0 sc-69f00ede-2 iTgLYZ dkANRU"><li id="6aSPGlVCxkZIe6KJ6RxZnP" cursor="pointer" class="sc-6293d692-0 buxcXw"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" font-weight="bold" aria-label="" class="sc-e5af17da-0 kfzxTP">Overview</a></li><li id="52DWiKVd40A1zstQVO9r3e" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">More features</a></li><li id="OZbP4iczE6QuElDCCNKO1" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Capabilities</a></li><li id="4LTrTfLEyoYt8i29wytTqk" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Integrations</a></li><li id="3mhdXNfR9c1lrGtf93GAcr" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Resources</a></li></ul></div></div></section><section id="fwfreshserviceaiitsmheading" data-target-id="fwfreshserviceaiitsmheading" width="100%" class="sc-ace17a57-0 sc-fe753677-1 beHUlt"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 lgncjb"><div class="sc-ace17a57-0 cjMWFG"><div class="sc-ace17a57-0 cuxKJz"><span class="sc-b323b31-0 eowvwi">INDEPENDENCE. PRODUCTIVITY. INSIGHTS.</span><h2 class="sc-4555ca6a-0 eYkskr">Teams do more with Freddy AI</h2><div font-size="18" class="sc-ace17a57-0 UOiit"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Improve service quality, decision-making, and staff productivity at scale. Freddy AI also includes efficiency-boosters like auto-responses and summaries.</p></div></div></div></div></div></section><section id="fwfreshserviceaiitsmswitchback1" data-target-id="fwfreshserviceaiitsmswitchback1" width="100%" class="sc-ace17a57-0 sc-fe753677-1 igOxvn"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gOsbuI"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">FREDDY AI AGENT</span><h2 class="sc-4555ca6a-0 eYkskr">Your employees have better things to do than wait</h2><div font-size="18" class="sc-ace17a57-0 sc-803150ff-1 jlPbeZ kpybXx"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Freddy AI Agent delivers accurate answers and instant service, while agents focus on critical problems. Freddy AI Agent makes it trustworthy, conversational, and convenient on collaboration channels like MS Teams and Slack. With built-in AI agents, your employees and agents can get more done.</p><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 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cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-6765088b-0 dtUQAp css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/it-service/solutions/ai-self-service/" aria-label="Learn more">Learn more<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-803150ff-0 eXUoqM vvcdw"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271804%27%20height=%271168%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F277f301a42cb35ff%2Foriginal%2FFREDDY-AI-AGENT-SS.png&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F277f301a42cb35ff%2Foriginal%2FFREDDY-AI-AGENT-SS.png&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F277f301a42cb35ff%2Foriginal%2FFREDDY-AI-AGENT-SS.png&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwfreshserviceaiitsmswitchback2" data-target-id="fwfreshserviceaiitsmswitchback2" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 jUoNJ"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">FREDDY AI COPILOT</span><h2 class="sc-4555ca6a-0 eYkskr">Focus where you’re needed. Freddy AI Copilot does the rest. </h2><div font-size="18" class="sc-ace17a57-0 sc-803150ff-1 jlPbeZ kpybXx"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Hello, productivity. Freddy AI Copilot makes it easy for agents to standardize services, draft articles, improve messages, automate responses, and optimize processes. With Freddy AI to help, agents can focus on service excellence.</p><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 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none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-6765088b-0 dtUQAp css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/it-service/solutions/ai-copilot/" aria-label="Learn more">Learn more<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 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src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271804%27%20height=%271168%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F42f4e3e339a78f54%2Foriginal%2Fswitchback-02_2x.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F42f4e3e339a78f54%2Foriginal%2Fswitchback-02_2x.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F42f4e3e339a78f54%2Foriginal%2Fswitchback-02_2x.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwfreshserviceaiitsmswitchback3" data-target-id="fwfreshserviceaiitsmswitchback3" width="100%" class="sc-ace17a57-0 sc-fe753677-1 gnVQtl"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gOsbuI"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">FREDDY AI INSIGHTS</span><h2 class="sc-4555ca6a-0 eYkskr">Look deeper. Act smarter. </h2><div font-size="18" class="sc-ace17a57-0 sc-803150ff-1 jlPbeZ kpybXx"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Solve business challenges at their source, fast. Freddy AI Insights quickly identifies correlated service desk events driving specific trends. Next steps? Just ask, and get reports and recommendations for performance-boosting, data-driven decisions.</p></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-803150ff-0 eXUoqM vvcdw"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271804%27%20height=%271008%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2740aa542a1dc01f%2Foriginal%2Fswitchback-03_2x.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2740aa542a1dc01f%2Foriginal%2Fswitchback-03_2x.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2740aa542a1dc01f%2Foriginal%2Fswitchback-03_2x.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwfreshserviceaiitsmfeatures" data-target-id="fwfreshserviceaiitsmfeatures" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 hjoDqL"><div class="sc-ace17a57-0 toMsl"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Fuel business growth with Freddy AI</h2></div></div><div class="sc-ace17a57-0 hoeKYt"><div class="sc-ace17a57-0 ibPNWU"><div class="sc-ace17a57-0 kChrSf"><div class="sc-ace17a57-0 fCCKli"><div class="sc-ace17a57-0 eoXhrI"><div class="sc-ace17a57-0 fcZHEM"><h3 class="sc-4555ca6a-0 INvkf">53% tickets deflected</h3></div><span class="sc-b323b31-0 qKcio">When organizations use Freddy AI Agent.</span></div><div class="sc-ace17a57-0 eoXhrI"><div class="sc-ace17a57-0 fcZHEM"><h3 class="sc-4555ca6a-0 INvkf">34% faster resolution</h3></div><span class="sc-b323b31-0 qKcio">Achieved when organizations use Freddy AI Copilot.</span></div><div class="sc-ace17a57-0 eoXhrI"><div class="sc-ace17a57-0 fcZHEM"><h3 class="sc-4555ca6a-0 INvkf">$2.1M projected savings</h3></div><span class="sc-b323b31-0 qKcio">In three years for enterprises using Freddy AI Agent.</span></div></div></div></div></div></div></div></section><section id="fwfreshserviceaiitsmcardgrid1" data-target-id="fwfreshserviceaiitsmcardgrid1" width="100%" class="sc-ace17a57-0 sc-fe753677-1 gbseMn"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><h2 class="sc-4555ca6a-0 eYkskr">Explore more Freshservice capabilities</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Automate, streamline, organize, and get things done the fast and easy way.</p></div></div></div><div class="sc-ace17a57-0 sc-d825397a-0 chqiHG hoZKIt"><a href="https://www.freshworks.com/freshservice/it-collaboration/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Omnichannel</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Text, email, tickets, or Teams—Freshservice puts them all together in one understandable view. </p></div></div></a><a href="https://www.freshworks.com/freshservice/it-service-management/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">ITSM</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Launch seamless service management, boost agility with AI and automation, and empower managers with insights.</p></div></div></a><a href="https://www.freshworks.com/freshservice/itom/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">ITOM </h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Gain uptime and drive business value. Track service health, consolidate alerts to minimize noise, then collaborate and resolve fast.</p></div></div></a></div></div></div></section><section id="fwfreshserviceaiitsmcardgrid2" data-target-id="fwfreshserviceaiitsmcardgrid2" width="100%" class="sc-ace17a57-0 sc-fe753677-1 eEKpwy"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><span class="sc-b323b31-0 eowvwi">INSTALL. CUSTOMIZE. BUILD.</span><h2 class="sc-4555ca6a-0 eYkskr">Freshservice integrations</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Integrate Freshservice with cloud and on-premise enterprise applications, with minimal complexity, for faster time to value and higher efficiency. </p><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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htPTCC hJGZOL">Get alerts, create and update tickets, see customer details, automate workflows, and more. </p></div></div></a><a href="https://www.freshworks.com/apps/slack_-_orch/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fea85945703fdc3e%2Fwebimage-Card-Slack.jpg&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fea85945703fdc3e%2Fwebimage-Card-Slack.jpg&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fea85945703fdc3e%2Fwebimage-Card-Slack.jpg&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fea85945703fdc3e%2Fwebimage-Card-Slack.jpg&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fea85945703fdc3e%2Fwebimage-Card-Slack.jpg&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fea85945703fdc3e%2Fwebimage-Card-Slack.jpg&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fea85945703fdc3e%2Fwebimage-Card-Slack.jpg&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fea85945703fdc3e%2Fwebimage-Card-Slack.jpg&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Fea85945703fdc3e%2Fwebimage-Card-Slack.jpg&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Slack</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Create and update tickets, send automatic notifications, and sync tickets between tools.</p></div></div></a><a href="https://www.freshworks.com/apps/freshdesk_messaging/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1e2e588807424f9e%2Fwebimage-Card-Freshchat.jpg&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1e2e588807424f9e%2Fwebimage-Card-Freshchat.jpg&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1e2e588807424f9e%2Fwebimage-Card-Freshchat.jpg&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1e2e588807424f9e%2Fwebimage-Card-Freshchat.jpg&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1e2e588807424f9e%2Fwebimage-Card-Freshchat.jpg&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1e2e588807424f9e%2Fwebimage-Card-Freshchat.jpg&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1e2e588807424f9e%2Fwebimage-Card-Freshchat.jpg&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1e2e588807424f9e%2Fwebimage-Card-Freshchat.jpg&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1e2e588807424f9e%2Fwebimage-Card-Freshchat.jpg&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Freshchat</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Unite support and messaging workflows, and convert conversations into tickets.</p></div></div></a></div></div></div></section><section id="fwfreshserviceaiitsmcardgrid3" data-target-id="fwfreshserviceaiitsmcardgrid3" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><h2 class="sc-4555ca6a-0 eYkskr">Related resources</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">See how leading brands around the world have succeeded with Freshservice for IT. </p></div></div></div><div class="sc-ace17a57-0 sc-d825397a-0 chqiHG hoZKIt"><a href="https://www.freshworks.com/freshservice/resources/freshworks-ex-report/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 ihSSdi jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5093395f4fe4e43c%2Foriginal%2FFreshworks-ex-report-image.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5093395f4fe4e43c%2Foriginal%2FFreshworks-ex-report-image.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5093395f4fe4e43c%2Foriginal%2FFreshworks-ex-report-image.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5093395f4fe4e43c%2Foriginal%2FFreshworks-ex-report-image.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5093395f4fe4e43c%2Foriginal%2FFreshworks-ex-report-image.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5093395f4fe4e43c%2Foriginal%2FFreshworks-ex-report-image.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5093395f4fe4e43c%2Foriginal%2FFreshworks-ex-report-image.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5093395f4fe4e43c%2Foriginal%2FFreshworks-ex-report-image.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5093395f4fe4e43c%2Foriginal%2FFreshworks-ex-report-image.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 cYbmvT kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Whitepaper: Freshworks on Freshservice</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.</p></div></div></a><a href="https://www.freshworks.com/freshservice/benchmark-report-2024/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 ihSSdi jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7a1bb67fa507da%2Foriginal%2FCard-01_2x.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7a1bb67fa507da%2Foriginal%2FCard-01_2x.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7a1bb67fa507da%2Foriginal%2FCard-01_2x.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7a1bb67fa507da%2Foriginal%2FCard-01_2x.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7a1bb67fa507da%2Foriginal%2FCard-01_2x.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7a1bb67fa507da%2Foriginal%2FCard-01_2x.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7a1bb67fa507da%2Foriginal%2FCard-01_2x.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7a1bb67fa507da%2Foriginal%2FCard-01_2x.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7a1bb67fa507da%2Foriginal%2FCard-01_2x.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 cYbmvT kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Freshservice ITSM Benchmark Report</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Compare your KPIs with global IT leaders, learn how to boost agent productivity, and more.</p></div></div></a><a href="https://www.freshworks.com/lp/resources/forrester-tei/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 ihSSdi jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4091655461394e52%2Foriginal%2FResource-Forrester.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4091655461394e52%2Foriginal%2FResource-Forrester.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4091655461394e52%2Foriginal%2FResource-Forrester.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4091655461394e52%2Foriginal%2FResource-Forrester.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4091655461394e52%2Foriginal%2FResource-Forrester.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4091655461394e52%2Foriginal%2FResource-Forrester.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4091655461394e52%2Foriginal%2FResource-Forrester.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4091655461394e52%2Foriginal%2FResource-Forrester.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4091655461394e52%2Foriginal%2FResource-Forrester.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 cYbmvT kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Forrester Total Economic Impact™ study</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.</p></div></div></a><a href="https://www.freshworks.com/pressrelease/porsche-ebike-performance-accelerates-it-efficiency-with-freshworks-ai-powered-enterprise-software/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 ihSSdi jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2742a1b66ebcc3d0%2Foriginal%2FCard-03_2x.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2742a1b66ebcc3d0%2Foriginal%2FCard-03_2x.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2742a1b66ebcc3d0%2Foriginal%2FCard-03_2x.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2742a1b66ebcc3d0%2Foriginal%2FCard-03_2x.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2742a1b66ebcc3d0%2Foriginal%2FCard-03_2x.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2742a1b66ebcc3d0%2Foriginal%2FCard-03_2x.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2742a1b66ebcc3d0%2Foriginal%2FCard-03_2x.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2742a1b66ebcc3d0%2Foriginal%2FCard-03_2x.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2742a1b66ebcc3d0%2Foriginal%2FCard-03_2x.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 cYbmvT kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Alexander Wünsch, Chief Financial Officer, Porsche eBike Performance</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Freshservice's AI capabilities are the backbone of our IT operations.</p></div></div></a><a href="https://www.freshworks.com/theworks/company-news/freddy-copilot-it-teams/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Bryan Balk, ICT specialist, Keesing Media Group</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">We recently started using the AI within Freshservice.…Summarization does a fantastic job.</p></div></div></a><a href="https://www.freshworks.com/theworks/company-news/freddy-copilot-it-teams/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 ihSSdi jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 cYbmvT kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Unlock IT staff productivity with Freddy AI Copilot</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Following a successful beta in 2023, Freddy AI Copilot has been improved with user feedback, and is now live. </p></div></div></a></div></div></div></section><section id="fwfreshserviceaiitsmconversionpanel" data-target-id="fwfreshserviceaiitsmconversionpanel" width="100%" class="sc-ace17a57-0 sc-fe753677-1 haprPa"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 sc-6dff0bde-2 evJgPM ygZki"><div class="sc-ace17a57-0 chUioU"><span class="sc-b323b31-0 eowvwi">FRESHSERVICE FOR IT</span><h2 class="sc-4555ca6a-0 eYkskr">AI helps you boost productivity, not complexity. Try it today.</h2><div class="sc-ace17a57-0 sc-6dff0bde-1 bnOzcQ"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">14 days. No credit card required. 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