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lang="sk"><a href="/wiki/Problems_donating/sk" title="Problems donating/sk"><span class="language-name">slovenčina</span></a></li> <li lang="sv"><a href="/wiki/Problems_donating/sv" title="Problems donating/sv"><span class="language-name">svenska</span></a></li> <li lang="uk"><a href="/wiki/Problems_donating/uk" title="Problems donating/uk"><span class="language-name">українська</span></a></li> <li lang="zh-hans"><a href="/wiki/Problems_donating/zh-hans" title="Problems donating/zh-hans"><span class="language-name">中文（简体）</span></a></li> <li lang="zu"><a href="/wiki/Problems_donating/zu" title="Problems donating/zu"><span class="language-name">isiZulu</span></a></li> </ul> </div> </div> <a class="sp-btn sp-donate-now-btn" href="https://donate.wikimedia.org/?uselang=nb&wmf_medium=donatewiki_page&wmf_campaign=donate_now_btn&wmf_source=Problems_donating"> <svg class="icon-lock" xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" role="img" aria-hidden="true"> <path d="M16.07 8H15V5s0-5-5-5-5 5-5 5v3H3.93A1.93 1.93 0 0 0 2 9.93v8.15A1.93 1.93 0 0 0 3.93 20h12.14A1.93 1.93 0 0 0 18 18.07V9.93A1.93 1.93 0 0 0 16.07 8zM10 16a2 2 0 1 1 2-2 2 2 0 0 1-2 2zm3-8H7V5.5C7 4 7 2 10 2s3 2 3 3.5z"></path> </svg> <svg class="icon-heart" xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" role="img" aria-hidden="true"> <path d="M14.75 1A5.24 5.24 0 0 0 10 4 5.24 5.24 0 0 0 0 6.25C0 11.75 10 19 10 19s10-7.25 10-12.75A5.25 5.25 0 0 0 14.75 1z"></path> </svg> <span class="sp-donate-now-txt"> Gi donasjon nå </span> </a> </div> </div> </div> <header class="sp-header mw-980"> <h1>Problemer med å donere?</h1> </header> <article class="sp-main mw-980"> <div class="sp-toc sp-largetoc"> <div id="toc" class="toc" role="navigation" aria-labelledby="mw-toc-heading"><input type="checkbox" role="button" id="toctogglecheckbox" class="toctogglecheckbox" style="display:none" /><div class="toctitle" lang="en" dir="ltr"><h2 id="mw-toc-heading">Contents</h2><span class="toctogglespan"><label class="toctogglelabel" for="toctogglecheckbox"></label></span></div> <ul> <li class="toclevel-1 tocsection-1"><a href="#Er_denne_siden_sikker?"><span class="tocnumber">1</span> <span class="toctext">Er denne siden sikker?</span></a></li> <li class="toclevel-1 tocsection-2"><a href="#Min_foretrukne_betalingsmåte_tilbys_ennå_ikke_av_Wikimedia_Foundation."><span class="tocnumber">2</span> <span class="toctext">Min foretrukne betalingsmåte tilbys ennå ikke av Wikimedia Foundation.</span></a></li> <li class="toclevel-1 tocsection-3"><a href="#Hvorfor_ble_min_betalingskortdonasjon_avvist?"><span class="tocnumber">3</span> <span class="toctext">Hvorfor ble min betalingskortdonasjon avvist?</span></a></li> <li class="toclevel-1 tocsection-4"><a href="#Hvorfor_ble_min_PayPal-donasjon_avvist?"><span class="tocnumber">4</span> <span class="toctext">Hvorfor ble min PayPal-donasjon avvist?</span></a></li> <li class="toclevel-1 tocsection-5"><a href="#Jeg_fikk_en_feilmelding,_men_det_ble_trukket_penger_fra_kortet_mitt_eller_Pay-Pal-en_min."><span class="tocnumber">5</span> <span class="toctext">Jeg fikk en feilmelding, men det ble trukket penger fra kortet mitt eller Pay-Pal-en min.</span></a></li> <li class="toclevel-1 tocsection-6"><a href="#Hvorfor_aksepterer_ikke_donasjonsskjemaet_informasjonen_min?"><span class="tocnumber">6</span> <span class="toctext">Hvorfor aksepterer ikke donasjonsskjemaet informasjonen min?</span></a></li> <li class="toclevel-1 tocsection-7"><a href="#Hvorfor_fikk_jeg_et_varsel_om_ugyldig_eller_utdatert_sertifikat_da_jeg_prøvde_å_donere?"><span class="tocnumber">7</span> <span class="toctext">Hvorfor fikk jeg et varsel om ugyldig eller utdatert sertifikat da jeg prøvde å donere?</span></a></li> <li class="toclevel-1 tocsection-8"><a href="#Hvorfor_ser_jeg_ikke_min_valuta_eller_mitt_land_i_donasjonsskjemaet?"><span class="tocnumber">8</span> <span class="toctext">Hvorfor ser jeg ikke min valuta eller mitt land i donasjonsskjemaet?</span></a></li> <li class="toclevel-1 tocsection-9"><a href="#Hvordan_kan_jeg_oppdatere_eller_kansellere_min_periodiske_donasjon?"><span class="tocnumber">9</span> <span class="toctext">Hvordan kan jeg oppdatere eller kansellere min periodiske donasjon?</span></a></li> <li class="toclevel-1 tocsection-10"><a href="#Hvorfor_er_beløpet_på_kontoutskriften_min_større_enn_beløpet_jeg_donerte?"><span class="tocnumber">10</span> <span class="toctext">Hvorfor er beløpet på kontoutskriften min større enn beløpet jeg donerte?</span></a></li> <li class="toclevel-1 tocsection-11"><a href="#Fortsatt_problemer?"><span class="tocnumber">11</span> <span class="toctext">Fortsatt problemer?</span></a></li> </ul> </div> </div> <div class="sp-content"> <div class="mw-heading mw-heading2"><h2 id="Er_denne_siden_sikker?"><span id="Er_denne_siden_sikker.3F"></span>Er denne siden sikker?</h2></div> <p>Donasjonsnettstedet til Wikimedia Foundation er svært sikkert. Etter å ha klikket på et banner eller en donasjonslenke, tas du til en side som er på et sikret nettsted (https); all informasjon krypteres og håndteres etter den høyeste datavernstandarden. </p> <div class="mw-heading mw-heading2"><h2 id="Min_foretrukne_betalingsmåte_tilbys_ennå_ikke_av_Wikimedia_Foundation."><span id="Min_foretrukne_betalingsm.C3.A5te_tilbys_enn.C3.A5_ikke_av_Wikimedia_Foundation."></span>Min foretrukne betalingsmåte tilbys ennå ikke av Wikimedia Foundation.</h2></div> <p>Vi beklager at vi ikke kan tilby din foretrukne betalingsmåte. I fremtidige innsamlingsaksjoner håper vi at vi kan tilby flere betalingsmåter for flere typer valuta. Se den fullstendige listen over mulige måter å donere på <b><a href="/wiki/Ways_to_Give/nb" title="Ways to Give/nb">her</a></b>. </p> <div class="mw-heading mw-heading2"><h2 id="Hvorfor_ble_min_betalingskortdonasjon_avvist?"><span id="Hvorfor_ble_min_betalingskortdonasjon_avvist.3F"></span>Hvorfor ble min betalingskortdonasjon avvist?</h2></div> <p>Hvis du ikke klarte å donere, vennligst sjekk bankkortet/kredittkortet ditt om det oppsto problemer. </p> <ul><li>Kortet ditt må kunne brukes internasjonalt. Kort som kun kan brukes innenlands vil ikke bli akseptert. Ring banken din og få dem til å åpne kortet for internasjonal bruk.</li> <li>Det er et økt sikkerhetsfokus i EU/Storbritannia der noen banker krever at en PIN-kode skal være tilknyttet kredittkortet ditt (3D Secure). Dette kan være en grunn til avvisning hvis PIN-koden mangler, eller ikke stemmer overens. Du bør kanskje ta dette opp med banken din.</li> <li>Ikke alle virtuelle bankkort/kredittkort er aksepterte ennå. Slike kort brukes ofte for kjøp på internett for å beskytte ens faktiske bankkort/kredittkort. Vær oppmerksom på at donasjonsprosessen er støttet av profesjonelle organisasjoner, så din informasjon er trygg hos oss. Hvis ditt virtuelle bankkort ikke fungerer, prøv å bruke et mer tradisjonelt bankkort eller kredittkort.</li> <li>Hvis du bruker et bankkort, vær oppmerksom på at sikkerhetskoden (CVV) er valgfri. Hvis kortet ditt ikke har en, ikke fyll ut feltet.</li> <li>Det kan være at banken din ikke lot transaksjonen gå gjennom. Dette er sannsynlig hvis det er første gang du donerer til Wikimedia. Vennligst ring banken din og spør om de blokkerte transaksjonen, og be dem om å la den gå gjennom. Da vil heller ikke fremtidige donasjoner bli blokkert. Hvis banken din eller kredittkortselskapet ditt ikke finner et problem, kontakt oss på <a rel="nofollow" class="external text" href="mailto:donate@wikimedia.org">donate@wikimedia.org</a>.<sup id="cite_ref-zd_1-0" class="reference"><a href="#cite_note-zd-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup> For sikkerhets skyld, ikke send kortnummeret ditt i e-posten.</li></ul> <div class="mw-heading mw-heading2"><h2 id="Hvorfor_ble_min_PayPal-donasjon_avvist?"><span id="Hvorfor_ble_min_PayPal-donasjon_avvist.3F"></span>Hvorfor ble min PayPal-donasjon avvist?</h2></div> <p>Hvis din Pay-Pal-donasjon ble avvist, eller din abonnementsdonasjon ble avvist, vennligst kontakt <a rel="nofollow" class="external text" href="https://www.paypal.com/cgi-bin/helpscr?cmd=_help&t=escalateTab">Pay-Pals kundeservice</a> for videre informasjon. Du kan også ringe til Pay-Pal på 402-935-2050, eventuelt på 888-221-1161 hvis du er i USA. Noen vanlige problemer inkluderer: </p> <ul><li>For noen betalinger trenger Pay-Pal at man har en reserve-betalingsmåte; dette er vanlig hvis man har brukt mye penger på kontoen nylig. Prøv å legg til en betalingsmåte til på Pay-Pal for å løse problemet.</li> <li>PayPal vil noen ganger gi en feilmelding som sier at de ikke kan prosessere transaksjonen fordi du er i et gitt land. Det er vanlig at denne meldingen blir gitt feil, og at Pay-Pal faktisk bare trenger mer informasjon fra deg. Ta kontakt med Pay-Pals kundeservice og se om de kan finne problemet. Dette problemet er spesielt vanlig i Asia og Oseania.</li> <li>Vær oppmerksom på at på grunn av disse landenes lover, kan vi ikke ta imot Pay-Pal-donasjoner fra Singapore.</li></ul> <div class="mw-heading mw-heading2"><h2 id="Jeg_fikk_en_feilmelding,_men_det_ble_trukket_penger_fra_kortet_mitt_eller_Pay-Pal-en_min."><span id="Jeg_fikk_en_feilmelding.2C_men_det_ble_trukket_penger_fra_kortet_mitt_eller_Pay-Pal-en_min."></span>Jeg fikk en feilmelding, men det ble trukket penger fra kortet mitt eller Pay-Pal-en min.</h2></div> <ul><li>Hvis du fikk en feilmelding som sa at din donasjon ikke ble akseptert eller prosessert, så betyr det at Wikimedia Foundation ikke kunne prosessere den. Vennligst kontakt oss på <a rel="nofollow" class="external text" href="mailto:donate@wikimedia.org">donate@wikimedia.org</a><sup id="cite_ref-zd_1-1" class="reference"><a href="#cite_note-zd-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup> for mer informasjon. Ikke skriv kortnummeret ditt i e-posten.</li> <li>Det kan være at banken din sier at transaksjonen gikk gjennom, siden det ble trukket penger fra kontoen din. Dette er vanlig prosedyre, og pengene burde være på kontoen din igjen etter tre til fem dager hvis transaksjonen ikke gikk gjennom. Hvis du vil prøve å donere igjen, så kan du besøke <a href="/wiki/Ways_to_Give/nb" title="Ways to Give/nb">denne siden</a> for alle måtene du kan donere på.</li></ul> <div class="mw-heading mw-heading2"><h2 id="Hvorfor_aksepterer_ikke_donasjonsskjemaet_informasjonen_min?"><span id="Hvorfor_aksepterer_ikke_donasjonsskjemaet_informasjonen_min.3F"></span>Hvorfor aksepterer ikke donasjonsskjemaet informasjonen min?</h2></div> <p>Pass på at du bruker den nyeste versjonen av nettleseren din, at du har JavaScript skrudd på, og at du ikke har blokkert siden. Pass også på at du har skrevet all informasjonen riktig, sjekk at du har skrevet kortnummeret ditt riktig og e-postadressen din riktig. Pass på at det ikke er noen unødvendige mellomrom i noen av feltene. </p> <div class="mw-heading mw-heading2"><h2 id="Hvorfor_fikk_jeg_et_varsel_om_ugyldig_eller_utdatert_sertifikat_da_jeg_prøvde_å_donere?"><span id="Hvorfor_fikk_jeg_et_varsel_om_ugyldig_eller_utdatert_sertifikat_da_jeg_pr.C3.B8vde_.C3.A5_donere.3F"></span>Hvorfor fikk jeg et varsel om ugyldig eller utdatert sertifikat da jeg prøvde å donere?</h2></div> <p>Du trenger ikke bekymre deg om du får en advarsel om ugyldig/utdatert sertifikat. Det skyldes sannsynligvis at nettleseren din er utdatert. For å best mulig sikre dine opplysninger, anbefaler vi at du oppdaterer til en nyere versjon, eller bytter til en annen nettleser. </p> <div class="mw-heading mw-heading2"><h2 id="Hvorfor_ser_jeg_ikke_min_valuta_eller_mitt_land_i_donasjonsskjemaet?"><span id="Hvorfor_ser_jeg_ikke_min_valuta_eller_mitt_land_i_donasjonsskjemaet.3F"></span>Hvorfor ser jeg ikke min valuta eller mitt land i donasjonsskjemaet?</h2></div> <p>Donasjonsbanneret du trykket på er satt opp for å finne din lokasjon basert på din IP-adresse. Noen donerere får problemer med dette, siden IP-adressen de har ikke reflekterer det landet de faktisk er i. Dette er ofte et problem for de som reiser. 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Hvis problemet ditt enda ikke har blitt løst, så send en e-post til <b><a rel="nofollow" class="external text" href="mailto:donate@wikimedia.org">donate@wikimedia.org</a><sup id="cite_ref-zd_1-4" class="reference"><a href="#cite_note-zd-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup></b>. La oss vite hvilken nettleser og donasjonslenke du bruker. Gi også en beskrivelse an problemet, og gjerne et skjermbilde. 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