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22.5-2.2 32.9-6.7 10.1-4.3 19.1-10.4 26.9-18.1 7.8-7.8 13.9-16.8 18.1-26.9 4.4-10.4 6.7-21.5 6.7-32.9 0-11.4-2.2-22.5-6.7-32.9-4.3-10.1-10.4-19.1-18.1-26.9-1-1-2.1-2-3.2-3L143 44.6c1.1.9 2.1 1.9 3.2 3z"></path><circle cx="100.9" cy="34.1" r="26.4"></circle></g> </svg> </a> </div> <div class="sp-nav-container"> <div class="language-switcher"> <button class="sp-btn language-switcher__button" aria-expanded="false"> <svg class="language-switcher__icon" role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 20 20"> <title>Language</title> <path d="M20 18h-1.44a.61.61 0 0 1-.4-.12.81.81 0 0 1-.23-.31L17 15h-5l-1 2.54a.77.77 0 0 1-.22.3.59.59 0 0 1-.4.14H9l4.55-11.47h1.89zm-3.53-4.31L14.89 9.5a11.62 11.62 0 0 1-.39-1.24q-.09.37-.19.69l-.19.56-1.58 4.19zm-6.3-1.58a13.43 13.43 0 0 1-2.91-1.41 11.46 11.46 0 0 0 2.81-5.37H12V4H7.31a4 4 0 0 0-.2-.56C6.87 2.79 6.6 2 6.6 2l-1.47.5s.4.89.6 1.5H0v1.33h2.15A11.23 11.23 0 0 0 5 10.7a17.19 17.19 0 0 1-5 2.1q.56.82.87 1.38a23.28 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href="https://donate.wikimedia.org/?uselang=sv&wmf_medium=donatewiki_page&wmf_campaign=donate_now_btn&wmf_source=Problems_donating"> <svg class="icon-lock" xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" role="img" aria-hidden="true"> <path d="M16.07 8H15V5s0-5-5-5-5 5-5 5v3H3.93A1.93 1.93 0 0 0 2 9.93v8.15A1.93 1.93 0 0 0 3.93 20h12.14A1.93 1.93 0 0 0 18 18.07V9.93A1.93 1.93 0 0 0 16.07 8zM10 16a2 2 0 1 1 2-2 2 2 0 0 1-2 2zm3-8H7V5.5C7 4 7 2 10 2s3 2 3 3.5z"></path> </svg> <svg class="icon-heart" xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" role="img" aria-hidden="true"> <path d="M14.75 1A5.24 5.24 0 0 0 10 4 5.24 5.24 0 0 0 0 6.25C0 11.75 10 19 10 19s10-7.25 10-12.75A5.25 5.25 0 0 0 14.75 1z"></path> </svg> <span class="sp-donate-now-txt"> Donera nu </span> </a> </div> </div> </div> <header class="sp-header mw-980"> <h1>Svårigheter att lämna bidrag?</h1> </header> <article class="sp-main mw-980"> <div class="sp-toc sp-largetoc"> <div id="toc" class="toc" role="navigation" aria-labelledby="mw-toc-heading"><input type="checkbox" role="button" id="toctogglecheckbox" class="toctogglecheckbox" style="display:none" /><div class="toctitle" lang="en" dir="ltr"><h2 id="mw-toc-heading">Contents</h2><span class="toctogglespan"><label class="toctogglelabel" for="toctogglecheckbox"></label></span></div> <ul> <li class="toclevel-1 tocsection-1"><a href="#Är_denna_sida_säker?"><span class="tocnumber">1</span> <span class="toctext">Är denna sida säker?</span></a></li> <li class="toclevel-1 tocsection-2"><a href="#Den_betalningsmetod_jag_vill_använda_erbjuds_inte_ännu_av_Wikimediastiftelsen."><span class="tocnumber">2</span> <span class="toctext">Den betalningsmetod jag vill använda erbjuds inte ännu av Wikimediastiftelsen.</span></a></li> <li class="toclevel-1 tocsection-3"><a href="#Varför_blev_min_kreditkorts-/bankkortsdonation_inte_godkänd?"><span class="tocnumber">3</span> <span class="toctext">Varför blev min kreditkorts-/bankkortsdonation inte godkänd?</span></a></li> <li class="toclevel-1 tocsection-4"><a href="#Varför_avvisades_min_PayPal-donation?"><span class="tocnumber">4</span> <span class="toctext">Varför avvisades min PayPal-donation?</span></a></li> <li class="toclevel-1 tocsection-5"><a href="#Jag_fick_ett_felmeddelande,_men_jag_ser_ändå_en_avgift_på_mitt_kontoutdrag."><span class="tocnumber">5</span> <span class="toctext">Jag fick ett felmeddelande, men jag ser ändå en avgift på mitt kontoutdrag.</span></a></li> <li class="toclevel-1 tocsection-6"><a href="#Varför_accepterar_inte_ert_donationsformulär_mina_uppgifter?"><span class="tocnumber">6</span> <span class="toctext">Varför accepterar inte ert donationsformulär mina uppgifter?</span></a></li> <li class="toclevel-1 tocsection-7"><a href="#Varför_fick_jag_ett_varnings-/felcertifikat_när_jag_försökte_donera?"><span class="tocnumber">7</span> <span class="toctext">Varför fick jag ett varnings-/felcertifikat när jag försökte donera?</span></a></li> <li class="toclevel-1 tocsection-8"><a href="#Varför_ser_jag_inte_min_valuta_eller_mitt_land_på_donationsformuläret?"><span class="tocnumber">8</span> <span class="toctext">Varför ser jag inte min valuta eller mitt land på donationsformuläret?</span></a></li> <li class="toclevel-1 tocsection-9"><a href="#Hur_kan_jag_uppdatera/avbryta_min_återkommande_donation?"><span class="tocnumber">9</span> <span class="toctext">Hur kan jag uppdatera/avbryta min återkommande donation?</span></a></li> <li class="toclevel-1 tocsection-10"><a href="#Varför_är_det_belopp_som_visas_på_mitt_kontoutdrag_större_än_beloppet_för_min_gåva?"><span class="tocnumber">10</span> <span class="toctext">Varför är det belopp som visas på mitt kontoutdrag större än beloppet för min gåva?</span></a></li> <li class="toclevel-1 tocsection-11"><a href="#Har_du_fortfarande_problem?"><span class="tocnumber">11</span> <span class="toctext">Har du fortfarande problem?</span></a></li> </ul> </div> </div> <div class="sp-content"> <p>Om du har problem med din donation eller behöver ställa frågor, ta gärna en titt på vår <a href="/wiki/FAQ/sv" title="FAQ/sv">vanliga frågor</a> Om du fortfarande tvivlar eller behöver hjälp med din transaktion, var vänlig kontakta <a rel="nofollow" class="external text" href="mailto:donate@wikimedia.org">donate@wikimedia.org</a>.<sup id="cite_ref-zd_1-0" class="reference"><a href="#cite_note-zd-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup>. </p> <div class="mw-heading mw-heading2"><h2 id="Är_denna_sida_säker?"><span id=".C3.84r_denna_sida_s.C3.A4ker.3F"></span>Är denna sida säker?</h2></div> <p>Wikimedia Foundations insamlings webbplats är extremt säker. Efter att du har klickat på en banner eller följt en insamlingslänk kommer du till en säker webbplats (https). All information krypteras och hanteras enligt högsta standard för dataskydd. </p> <div class="mw-heading mw-heading2"><h2 id="Den_betalningsmetod_jag_vill_använda_erbjuds_inte_ännu_av_Wikimediastiftelsen."><span id="Den_betalningsmetod_jag_vill_anv.C3.A4nda_erbjuds_inte_.C3.A4nnu_av_Wikimediastiftelsen."></span>Den betalningsmetod jag vill använda erbjuds inte ännu av Wikimediastiftelsen.</h2></div> <p>Vi beklagar att vi för närvarande inte kan erbjuda din föredragna betalningsmetod. I framtida insamlingar hoppas vi ha ytterligare valutaalternativ för donationer. Se även vår fullständiga lista över <a href="/wiki/Ways_to_Give/sv" title="Ways to Give/sv">andra donationssätt</a>. </p> <div class="mw-heading mw-heading2"><h2 id="Varför_blev_min_kreditkorts-/bankkortsdonation_inte_godkänd?"><span id="Varf.C3.B6r_blev_min_kreditkorts-.2Fbankkortsdonation_inte_godk.C3.A4nd.3F"></span>Varför blev min kreditkorts-/bankkortsdonation inte godkänd?</h2></div> <p>Om din betalning nekades eller om du inte lyckades skriva in din kortinformation på vår donationssida, var vänlig kontrollera ditt kredit-/bankkort i följande fall: </p> <ul><li>Ditt kredit-/bankkort måste gå att använda internationellt. Kort som bara kan användas i ett land (så kallade inhemska kort) kan inte godtas i nuläget.</li> <li>Det finns ett ökat fokus på säkerhet i EU och Storbritannien, så vissa banker kräver att en PIN-kod kopplas till kreditkortet (3D Secure). Om den koden saknas eller inte stämmer, avvisas betalningen. Ta då upp det med den bank som utfärdade kortet.</li> <li>Alla virtuella kort godkänns inte för tillfället. Virtuella kort används ofta vid köp på nätet, för att skydda ditt verkliga korts känsliga information. Du kan dock lita på att vår hantering av donationer sköts av professionella och fullt fungerande processorer och din information hanteras ytterst säkert. Om ditt virtuella kort inte godkänns, vänligen använd ditt vanliga kredit-/bankkort istället.</li> <li>Om du använder ditt bankkort, kom ihåg att säkerhetskoden (CVV) är valfri. Om ditt bankkort inte har något CVV, hoppa över det fältet.</li> <li>Din bank kan ha flaggat transaktionen. Detta är särskilt sannolikt om det är första gången du ger till Wikimedia. Ring din bank och begär att de avblockerar framtida transaktioner till Wikimedia så att dina framtida gåvor behandlas. Om din bank eller ditt kreditkortsföretag inte kan identifiera orsaken till ditt problem, kontakta oss på <a rel="nofollow" class="external text" href="mailto:donate@wikimedia.org">donate@wikimedia.org</a>.<sup id="cite_ref-zd_1-1" class="reference"><a href="#cite_note-zd-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup>. För din säkerhet, ange inte kreditkortsnumret i din e-postadress.</li></ul> <div class="mw-heading mw-heading2"><h2 id="Varför_avvisades_min_PayPal-donation?"><span id="Varf.C3.B6r_avvisades_min_PayPal-donation.3F"></span>Varför avvisades min PayPal-donation?</h2></div> <p>Om din PayPal-donation avvisades eller om din återkommande prenumerationsdonation avbröts, kontakta <a rel="nofollow" class="external text" href="https://www.paypal.com/cgi-bin/helpscr?cmd=_help&t=escalateTab">PayPals kundtjänst</a> för mer information. Du kan också ringa PayPal direkt på 888-221-1161 eller 402-935-2050 om du ringer från platser utanför USA. Här är några vanliga orsaker till att donationer misslyckas: </p> <ul><li>PayPal kräver ibland en reservbetalningsmetod av olika skäl, såsom att nå en månatlig utgiftströskel eller utföra en överföring. Du kan lösa detta genom att lägga till en alternativ betalningsmetod till ditt konto.</li> <li>PayPal kan ibland ge ett felmeddelande om att vi inte behandlar donationer i ett visst land. Du kan dock få detta meddelande om PayPal behöver ytterligare personlig identifieringsinformation från dig. Kontakta PayPals kundtjänstavdelning och be om mer information. Detta är särskilt vanligt i vissa delar av Asien och Stillahavsöarna.</li> <li>Observera att vi på grund av landets bestämmelser inte längre kan behandla PayPal-donationer från Singapore.</li></ul> <div class="mw-heading mw-heading2"><h2 id="Jag_fick_ett_felmeddelande,_men_jag_ser_ändå_en_avgift_på_mitt_kontoutdrag."><span id="Jag_fick_ett_felmeddelande.2C_men_jag_ser_.C3.A4nd.C3.A5_en_avgift_p.C3.A5_mitt_kontoutdrag."></span>Jag fick ett felmeddelande, men jag ser ändå en avgift på mitt kontoutdrag.</h2></div> <ul><li>Om du fick ett felmeddelande om att din transaktion inte kunde accepteras, kanske din donation inte har behandlats eller accepterats av Wikimedia Foundation. Kontakta oss på <a rel="nofollow" class="external text" href="mailto:donate@wikimedia.org">donate@wikimedia.org</a><sup id="cite_ref-zd_1-2" class="reference"><a href="#cite_note-zd-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup> för mer information om din donation. Inkludera inte kreditkortsnummer i din e-postadress.</li> <li>En avgift kan visas på ditt kort, som innehas av din bank, eftersom detta är en standardprocedur för alla onlinetransaktioner. Om din donation misslyckades kommer din bank att frigöra dessa medel inom cirka 3–5 arbetsdagar, beroende på deras regler och bestämmelser. Om du vill göra ett nytt donationsförsök kan du gå till vår <a href="/wiki/Ways_to_Give/sv" title="Ways to Give/sv">sida Doneringssätt</a> för att få ett komplett utbud av alternativ.</li></ul> <div class="mw-heading mw-heading2"><h2 id="Varför_accepterar_inte_ert_donationsformulär_mina_uppgifter?"><span id="Varf.C3.B6r_accepterar_inte_ert_donationsformul.C3.A4r_mina_uppgifter.3F"></span>Varför accepterar inte ert donationsformulär mina uppgifter?</h2></div> <p>Se till att din webbläsare är uppdaterad, att du har aktiverat JavaScript och att du inte vitlistar vissa domäner. Kontrollera också att du har angett information i alla fält korrekt, t.ex. stavning av din e-postadress eller antal siffror i ditt kreditkortsnummer. Observera att extra mellanrum i dessa fält kan generera ett fel. </p> <div class="mw-heading mw-heading2"><h2 id="Varför_fick_jag_ett_varnings-/felcertifikat_när_jag_försökte_donera?"><span id="Varf.C3.B6r_fick_jag_ett_varnings-.2Ffelcertifikat_n.C3.A4r_jag_f.C3.B6rs.C3.B6kte_donera.3F"></span>Varför fick jag ett varnings-/felcertifikat när jag försökte donera?</h2></div> <p>Om du ser ett varnings-/felcertifikat medan du försöker donera beror det sannolikt på att du har en föråldrad version av din webbläsare. Uppdatera din webbläsare till en nyare version eller använd en annan webbläsare. </p> <div class="mw-heading mw-heading2"><h2 id="Varför_ser_jag_inte_min_valuta_eller_mitt_land_på_donationsformuläret?"><span id="Varf.C3.B6r_ser_jag_inte_min_valuta_eller_mitt_land_p.C3.A5_donationsformul.C3.A4ret.3F"></span>Varför ser jag inte min valuta eller mitt land på donationsformuläret?</h2></div> <p>Den donationsbanner du klickade på är inställd på att geolokalisera baserat på den IP-adress som tillhandahålls av din internetleverantör. Ett litet antal givare har problem med geolokalisering via IP och behöver en banderoll som är specifik för sitt hemland – detta brukar vara ett problem om du är på resande fot. Om så är fallet, skicka ett e-postmeddelande till insamlingsteamet på <a rel="nofollow" class="external text" href="mailto:donate@wikimedia.org">donate@wikimedia.org</a><sup id="cite_ref-zd_1-3" class="reference"><a href="#cite_note-zd-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup>. 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Om du behöver hjälp med att lösa ett donationsproblem, kontakta <b><a rel="nofollow" class="external text" href="mailto:donate@wikimedia.org">donate@wikimedia.org</a></b><sup id="cite_ref-zd_1-5" class="reference"><a href="#cite_note-zd-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup>. Berätta vilken webbläsare och donationslänk du använder och ange en beskrivning eller, om möjligt, en skärmdump av felet. Inkludera inte kreditkortsnummer i din e-postadress. </p> <ol class="references"> <li id="cite_note-zd-1"><span class="mw-cite-backlink">↑ <sup><a href="#cite_ref-zd_1-0">1.0</a></sup> <sup><a href="#cite_ref-zd_1-1">1.1</a></sup> <sup><a href="#cite_ref-zd_1-2">1.2</a></sup> <sup><a href="#cite_ref-zd_1-3">1.3</a></sup> <sup><a href="#cite_ref-zd_1-4">1.4</a></sup> <sup><a href="#cite_ref-zd_1-5">1.5</a></sup></span> <span class="reference-text">På grund av mängden förfrågningar vi får använder vi <a href="https://en.wikipedia.org/wiki/Zendesk" class="extiw" title="w:Zendesk">Zendesk</a> som plattform för respons från bidragsgivare. Genom att mejla till donate@wikimedia.org godkänner du att dina uppgifter kommer att behandlas av Zendesk-koncernen i enlighet med Zendesks <a rel="nofollow" class="external text" href="https://www.zendesk.com/company/customers-partners/privacy-policy/">villkor</a>. 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