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Customer Satisfaction Survey Questionnaire & Template - Zoho Survey
<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="preconnect" href="//www.zohowebstatic.com"><link rel="dns-prefetch" href="//www.zohowebstatic.com"><link rel="preconnect" href="https://static.zohocdn.com"><link rel="dns-prefetch" href="https://static.zohocdn.com"><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Regular.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Bold.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Semibold.woff2" as="font" type="font/woff2" crossorigin><script src="//www.zohowebstatic.com/sites/zweb/js/common/var_init.js"></script><script>(function(w,s){var e=document.createElement("script");e.async=true;e.src="https://zohotagmanager.cdn.pagesense.io/ztmjs/9e14ca550fb345518206a5a65a40a7a9.js";var x=document.getElementsByTagName("script")[0];x.parentNode.insertBefore(e,x);})(window,"script");</script><title>Customer Satisfaction Survey Questionnaire & Template - Zoho Survey</title><meta name="description" content="Choose a template and you're ready to roll. Here's a list of all the customer satisfaction survey templates available with Zoho Survey."><link rel="icon" href="https://www.zohowebstatic.com/sites/zweb/images/favicon.ico" type="image/vnd.microsoft.icon"><link rel="canonical" href="https://www.zoho.com/survey/templates/customer-satisfaction/"><meta property="og:title" content="Customer Satisfaction Survey Questionnaire & Template - Zoho Survey"><meta property="og:description" content="Choose a template and you're ready to roll. Here's a list of all the customer satisfaction survey templates available with Zoho Survey."><meta property="og:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/survey-logo.png"><meta property="og:url" content="https://www.zoho.com/survey/templates/customer-satisfaction/"><meta property="og:site_name" content="Zoho"><meta property="og:type" content="website"><meta name="twitter:title" content="Customer Satisfaction Survey Questionnaire & Template - Zoho Survey"><meta name="twitter:description" content="Choose a template and you're ready to roll. Here's a list of all the customer satisfaction survey templates available with Zoho Survey."><meta name="twitter:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/survey-logo.png"><meta name="twitter:card" content="summary"><meta name="twitter:site" content="@zoho"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/common/zohocustom.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/product/survey.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/translation/survey/6210.css"></head><body class="zw-page-6210 zw-product-92 zw-product-survey zw-template-just_html i18n-en" data-prdname="survey" data-prdname-display="Survey"> <header><div class="zw-promo-top"></div><div class="zw-global-header"></div><div class="zw-product-header "><div></div></div> </header> <main><div class="zw-template-inner"><div class="pagewrapper"><div class="banner-section"><div class="content-wrap"><div class="banner_inner"><div class="left_content"><h1>Customer Satisfaction</h1><p>Ensure customer satisfaction throughout their journey with your business. Understand how your customers perceive your products/services, so you can improve services and customer experiences. Our wide range of customer-related survey templates have been tailored to match your business needs, or you can build your own questionnaires.</p> <a href="/survey/signup.html" class="act-btn cta-btn">Create Survey for Free</a></div><div class="banner_img_section"> <img src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/template-banner-customer.png" width="470" height="330" alt="Customer Satisfaction Surveys"></div></div></div></div><div class="template-search-section"><div class="content-wrap"><div class="template-search-inner"><div class="search_div"> <input type="text" name="" id="" class="search_field" placeholder="Search for a 250+ survey template"><div class="search_result"><div class="search_result_flx"><ul class="search_val"></ul></div></div></div><div class="search_filter"> <a class="all_filter" href="/survey/templates.html">All Templates</a> <span>|</span> <a class="this_filter" href="#">Customer Satisfaction Surveys</a></div><div class="templates_div"><div class="template_list"> <label class="most_popular">Most popular</label> <span class="zicon-zproduct"></span><h4>Product Satisfaction Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/product-satisfaction-survey.html"> </a></div><div class="template_list"> <label class="most_popular">Most popular</label> <span class="zicon-zservice"></span><h4>Service Satisfaction Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/service-satisfaction-survey.html"> </a></div><div class="template_list"> <label class="most_popular">Most popular</label> <span class="zicon-zcustomer"></span><h4>Customer Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/customer-feedback-survey.html"> </a></div><div class="template_list"> <label class="most_popular">Most popular</label> <span class="zicon-zclient"></span><h4>Client Service Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/client-service-feedback-survey.html"> </a></div><div class="template_list"> <label class="most_popular">Most popular</label> <span class="zicon-zbusiness"></span><h4>Business Partnership Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/business-partnership-survey.html"> </a></div><div class="template_list"> <span class="zicon-zb2b"></span><h4>B2B Client Satisfaction Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/b2b-client-satisfaction-survey.html"> </a></div><div class="template_list"> <span class="zicon-zbrand"></span><h4>Brand Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/brand-feedback-survey.html"> </a></div><div class="template_list"> <span class="zicon-zcar"></span><h4>Car Owner Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/car-owner-feedback-survey.html"> </a></div><div class="template_list"> <span class="zicon-zpurchase"></span><h4>Car Purchase Satisfaction Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/car-purchase-satisfaction-survey.html"> </a></div><div class="template_list"> <span class="zicon-zcarservice"></span><h4>Car Service Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/car-service-feedback-survey.html"> </a></div><div class="template_list"> <span class="zicon-zretention"></span><h4>Customer Retention Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/customer-retention-survey.html"> </a></div><div class="template_list"> <span class="zicon-zsupport"></span><h4>Customer Support Satisfaction Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/customer-support-satisfaction-survey.html"> </a></div><div class="template_list"> <span class="zicon-zhome"></span><h4>Home Buyer Satisfaction Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/home-buyer-satisfaction-survey.html"> </a></div><div class="template_list"> <span class="zicon-zmotivation"></span><h4>Motivation and Buying Experience Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/motivation-buying-experience-survey.html"> </a></div><div class="template_list"> <span class="zicon-znetpromoter"></span><h4>Net Promoter Score Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/net-promoter-score-survey.html"> </a></div><div class="template_list"> <span class="zicon-znewfeature"></span><h4>New Feature Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/new-feature-feedback-survey.html"> </a></div><div class="template_list"> <span class="zicon-znewproduct"></span><h4>New Product Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/new-product-feedback-survey.html"> </a></div><div class="template_list"> <span class="zicon-znewservice"></span><h4>New Service Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/new-service-feedback-survey.html"> </a></div><div class="template_list"> <span class="zicon-zproductfeedback"></span><h4>Product Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/product-feedback-survey.html"> </a></div><div class="template_list"> <span class="zicon-zrealestate"></span><h4>Real Estate Agent Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/real-estate-agent-feedback-survey.html"> </a></div><div class="template_list"> <span class="zicon-zretail"></span><h4>Retail Store Evaluation Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/retail-store-evaluation-survey.html"> </a></div><div class="template_list"> <span class="zicon-zsoftware"></span><h4>Software Evaluation Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/software-evaluation-survey.html"> </a></div><div class="template_list"> <span class="zicon-ztechnical"></span><h4>Technical Documentation Satisfaction Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/technical-documentation-satisfaction-survey.html"> </a></div><div class="template_list"> <span class="zicon-ztestdrive"></span><h4>Test Drive Feedback Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/test-drive-feedback-survey.html"> </a></div><div class="template_list"> <span class="zicon-ztransport"></span><h4>Transportation Company Satisfaction Survey</h4> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="12" viewbox="0 0 26 12"> <defs><style>.a{fill:none;stroke:#000;stroke-linecap:round;stroke-width:2px}</style></defs> <g transform="translate(-1465.969 -955.354)"> <path class="a" d="M1458.538,956.778l4.392,4.392-4.392,4.392" transform="translate(28 -0.364)"></path> <line class="a" x1="24" transform="translate(1466.719 960.806)"></line> </g> </svg> <a class="full-link" href="/survey/templates/customer-satisfaction/transportation-company-satisfaction-survey.html"> </a></div></div></div></div></div><div class="whatis-cs-section"><div class="content-wrap"><div class="whatis-cs-inner"> <span> <img alt="What is customer satisfaction?" width="115" height="114" data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/customer-satisfaction-icon.png" src="data:image/svg+xml;charset=utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%22100%25%20100%25%20200%20150%22%3E%3C%2Fsvg%3E"> </span><h2>What is customer satisfaction?</h2><p>The measurement of how happy or unhappy your customers are with your product or service is called customer satisfaction. Essentially, customer satisfaction is how your <a href="/survey/templates/customer-satisfaction/product-satisfaction-survey.html">product</a> or <a href="/survey/templates/customer-satisfaction/service-satisfaction-survey.html">service</a> has matched the expectations of your customer. It can also be an indicator of success in terms of how well the company is performing in the market.</p></div></div></div><div class="used-for-section"><div class="content-wrap"><div class="used-for-inner"><h2>What is it used for?</h2><div class="used_flex used_flex1"><div class="used_contsec"><h3>Improve customer retention</h3><p>The best way to accelerate your <a href="/survey/customer-retention-survey.html">customer retention</a> rate is through customer satisfaction. A satisfied customer is more likely to come back and continue to make purchases which in turn helps decrease the churn rate for your business.</p></div><div class="used_imgsec"> <img alt="Improve customer retention" width="350" height="247" data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/improve-customer-satisfaction.png" src="data:image/svg+xml;charset=utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%22100%25%20100%25%20200%20150%22%3E%3C%2Fsvg%3E"></div></div><div class="used_flex used_flex2"><div class="used_imgsec"> <img alt="Strengthen brand loyalty" width="350" height="267" data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/strength-customer-brand.png" src="data:image/svg+xml;charset=utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%22100%25%20100%25%20200%20150%22%3E%3C%2Fsvg%3E"></div><div class="used_contsec"><h3>Strengthen brand loyalty</h3><p>Customer loyalty towards your brand or business is based on their experience with your company. By using <a href="/survey/customer-feedback-survey.html">customer feedback surveys</a>, you can <a href="/survey/brand-awareness-survey.html">measure brand loyalty</a> by asking how long your customer has been associated with your brand and their level of satisfaction to understand how to improve their experience further. Their willingness to promote your product can also be calculated with the <a href="/survey/net-promoter-score-calculator.html">Net Promoter Score</a>.</p></div></div><div class="used_flex"><div class="used_contsec"><h3>Recreate positive experiences</h3><p>Deliver a great customer experience by recreating positive interactions at every <a href="/survey/customer-touchpoint.html">customer touchpoint</a>. When a customer has had a good experience, they will want to keep coming back for more. A customer satisfaction survey will help you identify what factors helped create that positive experience for your customers and let you recreate them. This can increase overall customer satisfaction with your business.</p></div><div class="used_imgsec"> <img alt="Recreate positive experiences" width="350" height="267" data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/recreate-customer-experience.png" src="data:image/svg+xml;charset=utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%22100%25%20100%25%20200%20150%22%3E%3C%2Fsvg%3E"></div></div></div></div></div><div class="csat-survey-section"><div class="content-wrap"><div class="csat-survey-inner"><div class="csat_flex"><div class="csat"><h3>Importance of CSAT</h3><p>Customer satisfaction (CSAT) is one of the most effective marketing strategies you can generate for your business. A happy customer is more likely to advocate your brand and recommend your products and services to others. This means that keeping track of your CSAT score is key for a thriving business.</p></div><div class="csat_score"><h3>How do I calculate CSAT score?</h3><p>Start by asking if your customers are satisfied. The best way to calculate the customer satisfaction score is to divide the total number of satisfied customers by the total number of respondents multiplied by 100.</p></div></div><div class="better_csat"><h3>Strategize better with CSAT surveys</h3><p>The most popular and effective way to gauge customer satisfaction is through surveys. Our carefully curated question templates targeted towards the right audience will provide you quality feedback and insights that will help your business grow and effectively address the concerns of your customers.</p></div><div class="popular_ways"><h3>Popular ways to use customer surveys</h3><p>Capture real-time feedback by asking the <a href="/survey/how-to-write-great-survey-questions.html">right questions the right way</a>. Customer-centric questions such as ‘Rate your experience with our product/service on a scale of 1-10’ will help you understand how your customer perceives your brand or business. Another use case for a customer satisfaction survey is to gauge the efficiency of the customer care executive.</p><p>Dive in to customer-business dynamics and get a deeper understanding of why certain features of your product worked or didn’t. Which aspect of your service did the customer like or hate the most? Why did they choose to leave? More importantly, why did they choose to stay?</p></div></div></div></div><div class="btm-section"><div class="content-wrap"><h1>Craft your customer's journey.</h1> <a class="act-btn cta-btn" href="/survey/signup.html">Create Survey for Free</a></div></div></div></div> </main> <footer><div class="zw-product-footer"></div><div class="zw-global-footer"></div><div class="zw-only-copyright"></div><div class="zw-promo-bottom"></div> </footer> <aside><div class="zw-other-info"></div> </aside><script src="//www.zohowebstatic.com/sites/zweb/js/common/zcms.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/zohocustom.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/product/survey.js"></script></body></html>