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<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="preconnect" href="//www.zohowebstatic.com"><link rel="dns-prefetch" href="//www.zohowebstatic.com"><link rel="preconnect" href="https://static.zohocdn.com"><link rel="dns-prefetch" href="https://static.zohocdn.com"><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Regular.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Bold.woff2" as="font" type="font/woff2" crossorigin><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Semibold.woff2" as="font" type="font/woff2" crossorigin><script src="//www.zohowebstatic.com/sites/zweb/js/common/var_init.js"></script><script>(function(w,s){var e=document.createElement("script");e.async=true;e.src="https://zohotagmanager.cdn.pagesense.io/ztmjs/9e14ca550fb345518206a5a65a40a7a9.js";var x=document.getElementsByTagName("script")[0];x.parentNode.insertBefore(e,x);})(window,"script");</script><title>Software evaluation survey template | Zoho Survey</title><meta name="description" content="Build and improve your software through feedback with software evaluation surveys from Zoho Survey's range of templates."><link rel="icon" href="https://www.zohowebstatic.com/sites/zweb/images/favicon.ico" type="image/vnd.microsoft.icon"><link rel="canonical" href="https://www.zoho.com/survey/templates/customer-satisfaction/software-evaluation-survey.html"><meta property="og:title" content="Software evaluation survey template | Zoho Survey"><meta property="og:description" content="Build and improve your software through feedback with software evaluation surveys from Zoho Survey's range of templates."><meta property="og:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/survey-logo.png"><meta property="og:url" content="https://www.zoho.com/survey/templates/customer-satisfaction/software-evaluation-survey.html"><meta property="og:site_name" content="Zoho"><meta property="og:type" content="website"><meta name="twitter:title" content="Software evaluation survey template | Zoho Survey"><meta name="twitter:description" content="Build and improve your software through feedback with software evaluation surveys from Zoho Survey's range of templates."><meta name="twitter:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/survey-logo.png"><meta name="twitter:card" content="summary"><meta name="twitter:site" content="@zoho"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/common/zohocustom.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/template/zp_survey_template_detail_page_2.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/product/survey.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/translation/survey/25879.css"></head><body class="zw-page-25879 zw-product-92 zw-product-survey zw-template-zp_survey_template_detail_page_2 i18n-en" data-prdname="survey" data-prdname-display="Survey"> <header><div class="zw-promo-top"></div><div class="zw-global-header"></div><div class="zw-product-header "><div></div></div> </header> <main><div class="zw-template-inner"><div class="zwc-survey-category-inner-page"><div class="zwc-survey-category-inner-page"><div class="zwc-survey-detail-page"><div class="content-wrap zwc-survey-detail-inner"><div class="zwc-template-heading-cont-sec"><div class="zwc-cont-sec"><div class="z-temp-bread-crumb"><div class="template-main-category"><a href="../../templates.html">Templates</a></div><div class="template-level1-category" category-id="1033"></div><div class="template-name"></div></div><h1 class="zwc-field-template-heading">Software Evaluation Survey</h1><p class="zwc-template-description">Is your software what the market needs? How user-friendly is it? Does it need an update or redesign? Answer your most pressing questions by gathering insightful feedback from users about your products and services with software evaluation surveys. Discover how your solutions align with demand in the market, identify opportunities for development, and enhance your software products by making informed decisions with our expert-designed software evaluation survey template.</p><a href="/survey/signup.html" class="zwc-use-this-template-btn act-btn cta-btn">Try this template</a></div><div class="zwc-temp-img-sec"><div class="zwc-temp-img-bg"><img width="562" height="611" fetchpriority="high" class="template-preview-image" alt="Software evaluation survey questionnaire template" src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/software-evaluation-survey-questionnaire-template.jpg"></div><div class="zwc-template-action-wrap"> <a class="zwc-see-template-action" href="javascript:;">See the template in action</a></div></div></div></div></div><div class="zwc-survey-trust-brands-wrap"></div><div class="zwc-iframe-section zwc-iframe-part" id="zwc-iframe-section"><div class="content-wrap"><div class="zwc-iframe"><iframe frameborder="0" height="700" marginheight="0" marginwidth="0" name="Showing" scrolling="yes" src="https://survey.zoho.com/surveytemplate/Customer%20Satisfaction%20Survey-Software%20Evaluation?&"></iframe><div class="zwc-iframe-static-check"><div class="zwc-static-frame-header"><h2>Software Evaluation Survey</h2></div><div class="zwc-frame-overlay"><div class="zwc-static-frame-body"><div class="zwc-questions-frame"><div class="zwc-form-grp-numbers"><div class="questions-frame"><p>1. What is the first name that comes to mind when you think of software for [Purpose of the software]?</p><div class="form-group"><input type="checkbox" id="qs1"><label for="qs1">[Client Software]</label></div><div class="form-group"><input type="checkbox" id="qs2"><label for="qs2"> [Competitor Software 1] </label></div><div class="form-group"><input type="checkbox" id="qs2"><label for="qs2">[Competitor Software 2] </label></div><div class="form-group"><input type="checkbox" id="qs2"><label for="qs2">None</label></div> <br></div><div class="questions-frame"><p>2. What is the other name that comes to mind when you hear of software for [Purpose of the software]?</p><div class="form-group"><input type="checkbox" id="qs1"><label for="qs1">[Client Software]</label></div><div class="form-group"><input type="checkbox" id="qs2"><label for="qs2"> [Competitor Software 1] </label></div><div class="form-group"><input type="checkbox" id="qs2"><label for="qs2">[Competitor Software 2] </label></div><div class="form-group"><input type="checkbox" id="qs2"><label for="qs2">None</label></div> <br></div></div></div></div><div class="zwc-middle"><a class="zwc-preview-template" href="javascript:;">Preview this template</a><a href="javascript:;" class="zwc-use-this-template-btn">Use this template</a></div></div></div><div class="zwc-iframe-type"><div class="zwc-iframe-type-wrap"><div class="zwc-iframe-qs-time"><div class="zwc-question zwc-type-name"><span class="zwc-svg-icon"> <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewbox="0 0 35.3 35.7" style="enable-background:new 0 0 35.3 35.7;" xml:space="preserve"> <g id="Group_22346" transform="translate(-143.783 -0.444)"> <path id="Path_13413" d="M145,36.2c-0.6,0-1.1-0.5-1.1-1.1c0-0.1,0-0.2,0-0.3l2.2-7.9c-4.8-8.5-1.9-19.3,6.6-24.1 c8.5-4.8,19.3-1.9,24.1,6.6c4.8,8.5,1.9,19.3-6.6,24.1c-5.2,3-11.5,3.1-16.9,0.3l-8.1,2.3C145.2,36.1,145.1,36.2,145,36.2 M153.5,31.5c0.2,0,0.4,0,0.5,0.1c7.5,4.1,16.8,1.4,20.9-6.1c4.1-7.5,1.4-16.8-6.1-20.9s-16.8-1.4-20.9,6.1 c-2.7,4.8-2.5,10.7,0.3,15.4c0.2,0.3,0.2,0.6,0.1,0.9l-1.8,6.5l6.6-1.9C153.2,31.5,153.3,31.5,153.5,31.5"></path> <path id="Path_13414" d="M161.2,22.5c-0.6,0-1.1-0.5-1.1-1.1v-0.2c0-1.6,1-3,2.5-3.5c1.4-0.5,2.4-1.9,2.3-3.4 c-0.1-1.9-1.7-3.4-3.6-3.5c-1.1,0-2.1,0.4-2.9,1.2c-0.4,0.4-0.6,0.8-0.8,1.3c-0.2,0.6-0.8,0.9-1.4,0.7s-0.9-0.8-0.7-1.4l0,0 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</span><h6><span class="">3200</span>+</h6><label>Times used</label></div><div class="zwc-complete zwc-type-name"><span class="zwc-svg-icon"> <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewbox="0 0 36.6 36.6" style="enable-background:new 0 0 36.6 36.6;" xml:space="preserve"> <g id="Group_22348" transform="translate(0 0)"> <g id="Group_22349" transform="translate(0 0)"> <path id="Path_13420" d="M15,35.9c-0.1,0-0.1,0-0.2,0C5,34.1-1.5,24.7,0.3,14.8S11.6-1.5,21.4,0.3C29.1,1.7,35,7.9,36.1,15.7 c0.1,0.6-0.4,1.2-1,1.2c-0.6,0.1-1.1-0.3-1.2-0.9C32.7,7.3,24.7,1.2,16,2.4S1.2,11.5,2.4,20.2C3.3,27,8.5,32.5,15.2,33.7 c0.6,0.1,1,0.7,0.9,1.3C16,35.6,15.6,35.9,15,35.9"></path> <path id="Path_13421" d="M17.8,20.5H9.5c-0.6,0-1.1-0.5-1.1-1.1s0.5-1.1,1.1-1.1c0,0,0,0,0,0h7.1V5.4c0-0.6,0.5-1.1,1.1-1.1 c0.6,0,1.1,0.5,1.1,1.1v14C18.9,20,18.4,20.5,17.8,20.5L17.8,20.5"></path> <path id="Path_13422" d="M27.4,36.6c-5.1,0-9.2-4.1-9.2-9.2s4.1-9.2,9.2-9.2s9.2,4.1,9.2,9.2l0,0C36.6,32.5,32.5,36.6,27.4,36.6 M27.4,20.4c-3.9,0-7,3.1-7,7c0,3.9,3.1,7,7,7c3.9,0,7-3.1,7-7c0,0,0,0,0,0C34.4,23.5,31.2,20.4,27.4,20.4"></path> <path id="Path_13423" d="M26.4,31.6c-0.3,0-0.5-0.1-0.7-0.2l-3.5-2.8c-0.5-0.4-0.6-1.1-0.2-1.6c0.4-0.5,1.1-0.6,1.6-0.2l2.7,2.1 l4-5c0.4-0.5,1.1-0.6,1.6-0.2c0.5,0.4,0.6,1.1,0.2,1.6c0,0,0,0,0,0l-4.7,5.8C27.1,31.5,26.7,31.6,26.4,31.6"></path> </g> </g> </svg> </span><h6><span class="">1</span>min</h6><label>Completion time</label></div></div><div class="zwc-iframe-ctn"><a href="/survey/signup.html" class="act-btn cta-btn">Try this template</a></div></div></div></div></div></div><div class="zwc-survey-status-content"><div class="content-wrap"><div class="zwc-status-text-wrap"><h2>Why you need software evaluation surveys?</h2><div class="zcw-flex-wrap zcw-zwc-emp-status-wrap"><div class="zwc-emp-status-wrap "><div class="zwc-emp-status-plot"><div class="zwc-emp-status-icon"><span></span></div><div class="zwc-status-text-sec"><h6>UX-centric insights</h6><p>Gain insights that help you understand user experiences and preferences, identify and address pain points, and satisfy your customers’ needs more effectively.</p></div></div></div><div class="zwc-emp-status-wrap"><div class="zwc-emp-status-plot"><div class="zwc-emp-status-icon esi-2"><span></span></div><div class="zwc-status-text-sec"><h6>Informed decisions</h6><p>Conduct both quantitative and qualitative research to support meaningful data-driven decisions and guide the software development process. Leverage user feedback to understand whether you should prioritise developing an attractive new feature or focus on fixing bugs and optimising existing functionality.</p></div></div></div><div class="zwc-emp-status-wrap"><div class="zwc-emp-status-plot"><div class="zwc-emp-status-icon esi-3"><span></span></div><div class="zwc-status-text-sec"><h6>Guided enhancements</h6><p>Refine your software’s capabilities and interface by collecting quality feedback and analysing it to make continuous developments to your software based on real user needs.</p></div></div></div><div class="zwc-emp-status-wrap"><div class="zwc-emp-status-plot"><div class="zwc-emp-status-icon esi-4"><span></span></div><div class="zwc-status-text-sec"><h6>Market knowledge</h6><p>Study diverse user perspectives to understand what sets your products apart from competitors and identify your best customer segments. Use this knowledge to differentiate your software and achieve a competitive edge in the market.</p></div></div></div></div></div></div></div><div class="zwc-best-practice"><div class="content-wrap"><div class="title-part"><h2>Best practices for creating effective surveys</h2><p>Building a software evaluation survey can be tricky. You often need to cover multiple aspects of the user experience to understand your audience’s needs. Zoho Survey offers an extensive range of templates with questions carefully crafted by experts to help you get started. But our tools also make it easy to create custom surveys from scratch. Here are a few tips to keep in mind.</p></div><div class="practice-list"><h3>1. Set objectives</h3><p>Have realistic goals for your surveys. Strategically focus on specific aspects of your software that need evaluation. What are the target areas you want to work on? What questions need to be answered? Which aspects of the user experience are you hoping to understand and improve?</p></div><div class="practice-list"><h3>2. Conduct a pilot test</h3><p>The key to a successful survey is to always test it before launching it to a wide audience. Gather a carefully picked pilot group and conduct a test survey to identify and fix any issues regarding the clarity of your questions or the flow of your survey.</p></div><div class="practice-list"><h3>3. Keep it simple</h3><p>Minimize dropout rates by designing concise surveys that retain the attention of your respondents and produce credible, complete responses. Simplicity also helps avoid leading questions that may skew the results.</p></div><div class="practice-list"><h3>4. Segment your audience</h3><p>Gather useful insights from multiple user groups that are relevant to your software evaluation and break down the survey results to understand the context of users’ feedback. Using collectors within Zoho Survey, you can easily segment your audience and analyze results accordingly.</p></div><div class="practice-list"><h3>5. Refine and follow up</h3><p>Keep improving your survey based on how your respondents interact with it. Continuously refine your questions based on the feedback you receive to increase accuracy and get more targeted input. It also helps to conduct surveys at regular intervals so you can track changes in user sentiment over time and identify emerging trends.</p></div><div class="practice-list"><h3>6. Benchmark and integrate your data</h3><p>Analyze relevant industry benchmarks to understand how your results compare against your competitors. Combining your survey data with other sources of information, like customer support interactions, feedback on product demos, test results, and reviews, can also help provide deeper insights into user’s experiences and perspectives.</p></div><div class="practice-list"><h3>7. Close the loop</h3><p>Regular surveys will not have a lasting impact if the feedback loop is left open. Build trust with your users by listening and responding to user feedback, acknowledging critical reviews, and creating an actionable plan to improve your product and elevate the user experience.</p></div></div></div><div class="zwc-practice-accordion-section acc-related-slider-prev"><div class="content-wrap"><div class="zwc-accord-wrap"><h2>How Zoho Survey can help evaluate your software?</h2><div class="zwc-img-with-accordion"><div class="zwc-accordion-left"><div class="zwc-ab zwc-acc-icon1"><img width="88" height="88" alt="stars" data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/survey-template-stars.png" src="data:image/svg+xml;charset=utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%22100%25%20100%25%20200%20150%22%3E%3C%2Fsvg%3E"></div><div class="zwc-ab zwc-acc-icon2"><svg xmlns="http://www.w3.org/2000/svg" width="376.751" height="265.294" viewbox="0 0 376.751 265.294"> <path id="Path_9924" data-name="Path 9924" d="M3872.434,5351s219.328-220.67,146.547-254.545-78.637,361.674,223.211,74.436" transform="translate(-3868.887 -5089.231)" fill="none" stroke="#5468D5" stroke-width="10"></path> </svg></div><div class="zwc-faq-image"> <picture> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACwAAAAAAQABAAA=" data-srcset="//www.zohowebstatic.com/sites/zweb/images/survey/templates/evalutate-software.webp" type="image/webp"><img width="395" height="542" alt="evaluate your software?" data-lazy data-src="//www.zohowebstatic.com/sites/zweb/images/survey/templates/evalutate-software.png" src="data:image/svg+xml;charset=utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%22100%25%20100%25%20200%20150%22%3E%3C%2Fsvg%3E"> </picture></div></div><div class="zwc-accordion-right"><div data-anchor="faq-section" class="faq-section w-100 section"><div class="zwc-faq-accordion"><div class="zwc-accordion_section"><div class="zwc-accordion active"><div class="zwc-accordion_head"><h4>Segment your users</h4></div><div class="zwc-accordion-content">Identify the right target audience for your software product. For instance, you can segment users based on current usage, length of time as a user, industry, organization size, subscription type, or other factors. This ensures the feedback you receive is relevant, accurate, and properly contextualised.</div></div><div class="zwc-accordion"><div class="zwc-accordion_head"><h4>Frame effective questions</h4></div><div class="zwc-accordion-content">It is essential to design well-structured, concise, and unbiased questions. Use multiple-choice questions or simple rating scales to gather quantitative data, and add open-ended questions to capture relevant qualitative data that will help you understand your users' perspectives.</div></div><div class="zwc-accordion"><div class="zwc-accordion_head"><h4>Widen your reach</h4></div><div class="zwc-accordion-content">Reach your respondents through multiple distribution channels to maximize responses: Embed surveys in your website UI, draw attention with a pop-up call to action, and reach out via email or other messaging channels.</div></div><div class="zwc-accordion"><div class="zwc-accordion_head"><h4>Ensure privacy</h4></div><div class="zwc-accordion-content"> Assure respondents that their submissions will remain anonymous and their privacy will be respected, encouraging honest and candid feedback.</div></div><div class="zwc-accordion"><div class="zwc-accordion_head"><h4>Offer incentives</h4></div><div class="zwc-accordion-content">Provide incentives like discounts, freebies, or purchase points to encourage participation and increase the response rate.</div></div><div class="zwc-accordion"><div class="zwc-accordion_head"><h4>Analyze responses</h4></div><div class="zwc-accordion-content">The next crucial step to effective feedback collection is to analyse the data to identify trends, understand pain points and areas for improvements, and acquire a holistic view of user's perception.</div></div><div class="zwc-accordion"><div class="zwc-accordion_head"><h4>Enable collaboration</h4></div><div class="zwc-accordion-content">Collaborate with relevant stakeholders across your organization to design, build, and analyze reports generated from survey data.</div></div></div></div></div></div></div></div></div></div></div><div class="formparent joinCliqForm"><div class="registerForm" id="join-now-form"><div class="regFormHd"><div class="webFormClose">×</div></div><iframe allowtransparency="true" frameborder="0" height="100%" scrolling="auto" src="https://survey.zoho.com/surveytemplate/Customer%20Satisfaction%20Survey-Software%20Evaluation?&" style="padding: 0 20px;box-sizing: border-box;" width="100%"></iframe><div class="zwc-iframe-cta-button"><a href="/survey/signup.html" class="act-btn cta-btn">Try this template</a></div></div></div></div><div class="zwc_bottom_cta"><div class="content-wrap"><div class="footer-cta-sec"><h2>Refine your tech stack with software evaluation insights</h2> <a class="cta-btn act-btn" href="/survey/signup.html">Try this template</a></div></div></div></div> </main> <footer><div class="zw-product-footer"></div><div class="zw-global-footer"></div><div class="zw-only-copyright"></div><div class="zw-promo-bottom"></div> </footer> <aside><div class="zw-other-info"></div> </aside><script src="//www.zohowebstatic.com/sites/zweb/js/common/zcms.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/slick-plugin.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/zohocustom.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/template/zp_survey_template_detail_page_2.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/product/survey.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/translation/survey/25879.js"></script></body></html>