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See the support-related materials included with your Apple product for more information.</p> <p>Complimentary <strong>software</strong> support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software. See the support-related materials included with your Apple product for more information.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <h2>How much complimentary support do I get?</h2> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law. See the support-related materials included with your Apple product for more information.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Your wireless carrier has partnered with Apple to provide technical support for your iPhone. Please contact the wireless carrier from whom you purchased your iPhone for more information.</p> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <h2>How does Apple define “support incident”?</h2> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-start"> <div class="column large-10 medium-12 small-12 as-richtext "> <p>Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:</p> <ul> <li>Information that resolves the issue</li> <li>Information on how to obtain a software solution that will resolve the issue</li> <li>Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product</li> <li>Information that identifies the issue as being resolved by upgrading to a newer release of the supported product</li> <li>Notice that the issue has been identified as a hardware equipment issue </li> <li>Information that isolates issue to a third-party product, <strong>not supported by Apple</strong></li> </ul> </div> </div> </div> </div> <footer id="ac-globalfooter" class="no-js" lang="en" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" 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