CINXE.COM

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class="element-invisible">You are here</h2><div class="breadcrumb"><a href="/">Home</a> » R&D Systems Quality</div> </div> <div class="main grid_16"> <h1>R&D Systems Quality</h1> </div> <div class="clear"></div> <div class="grid_16 base_rnd_css"> <div class="region region-content"> <div id="block-et-messages-et-messages-block" class="block block-et-messages"> <div class="content"> <span></span> </div> </div> <div id="block-system-main" class="block block-system"> <div class="content"> <div id="node-64556" class="node node-about-us clearfix" about="/quality" typeof="sioc:Item foaf:Document"> <span property="dc:title" content="R&D Systems Quality" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><style type="text/css">.main {display:none;} section {display:inline-block; padding:40px} .choptop {padding:0 0 40px 0} .chopshort {padding-bottom:10px} .form-item {display:none;} </style> <p> </p> <h1 class="text_center" style="line-height:36px">Setting the standard in quality research reagents<br /> for over 30 years.</h1> <p> </p> <script src="https://fast.wistia.com/embed/medias/ua2z4byeq3.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script> <div class="wistia_responsive_padding" style="padding:56.25% 0 0 0;position:relative;"> <div class="wistia_responsive_wrapper" style="height:100%;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_ua2z4byeq3 videoFoam=true" style="height:100%;width:100%"> </div> </div> </div> <p><a name="culture"></a></p> <section class="choptop"> <h2 class="text_center">A culture of quality excellence</h2> <div class="grid_1" style="width:5%"><a href="/quality/people"><img alt="people icon" src="//resources.rndsystems.com/images/site/icon-people.png" /></a></div> <div class="grid_4" style="width:24%"> <h3><a href="/quality/people">People</a></h3> <p>Reagent quality is only as good as the scientists that develop and manufacture them. We proudly employ hundreds of Doctorate-level, Master-level, and industry-trained scientists throughout our product development, quality control, and customer service departments.</p> </div> <div class="grid_1" style="width:5%"><a href="/quality/performance"><img alt="performance icon" src="//resources.rndsystems.com/images/site/icon-performance.png" /></a></div> <div class="grid_4" style="width:24%"> <h3><a href="/quality/performance">Performance</a></h3> <p>Our reagents are going to work - plain and simple. Our industry-leading quality reagent standards ensure that our proteins, antibodies, and immunoassays are optimized for performance, reliability, and consistency.</p> </div> <div class="grid_1" style="width:5%"><a href="/about-us/customer-satisfaction"><img alt="customer service icon" src="//resources.rndsystems.com/images/site/icon-customer-services.png" width="64" /></a></div> <div class="grid_4" style="width:24%"> <h3><a href="/about-us/customer-satisfaction">Customer Service</a></h3> <p>From our customer and technical staff to our tradeshow shenanigans, we have a culture that satisfies the customer’s scientific needs while still having a little bit of fun!</p> </div> <div class="clear"> <p> </p> </div> <div class="grid_1" style="width:5%"><a href="/quality/place"><img alt="place icon" src="//resources.rndsystems.com/images/site/icon-place.png" /></a></div> <div class="grid_4" style="width:24%"> <h3><a href="/quality/place">Place</a></h3> <p>R&D Systems is located in Minneapolis, Minnesota, the heart of a top-tier life science research and medical device industry. Our facilities are specifically designed to produce high quality reagents including proteins, antibodies, and immunoassays.</p> </div> <div class="grid_1" style="width:5%"><a href="/quality/product-development"><img alt="development icon" src="//resources.rndsystems.com/images/site/icon-product-development.png" /></a></div> <div class="grid_4" style="width:24%"> <h3><a href="/quality/product-development">Product Development</a></h3> <p>Our reagent development pipeline is driven by customer feedback and guided by unmatched internal quality standards. Over 90% of our proteins, antibodies, and immunoassays are developed in-house.</p> </div> <div class="grid_4" style="width:29%"> <p> </p> <center><a href="/about-us/rd-systems-quality-advantage"><img alt="quality badge icon" src="//resources.rndsystems.com/images/site/icon-rnd-quality.png" width="64" /></a> <h3><a href="/about-us/rd-systems-quality-advantage">R&D Systems<sup>®</sup><br /> Quality Advantage</a></h3> </center> </div> </section> <div class="fp_horzline text_center"> </div> <section> <div class="grid_8" style="width:50%; margin-right:85px;"> <h3 class="text_center">What Your Colleagues Are Saying<br /> About R&D Systems<sup>®</sup> Quality</h3> </div> <div class="grid_4" style="width:35%; float:right"> <h3 class="text_center">Bringing Quality Excellence<br /> into Your Lab</h3> </div> <div style="clear:both"> </div> <div class="grid_14"> <div style="text-align:left; height:300px; width:860px;"> <div class="cycle-slideshow" data-cycle-fx="fade" data-cycle-slides="li" data-cycle-timeout="8000"> <ul> <li> <div class="grid_8" style="width:50%; margin-right:85px;"> <p>“Marty Mitchell answered my questions very thoroughly and quickly. I got more than what I expected and everything I needed. Marty is the BEST!”</p> <p>Research Assistant,<br /> Kyowa Hakko Kirin Pharma, Inc.</p> </div> <div class="grid_4" style="width:30%"><img alt="people icon" src="//resources.rndsystems.com/images/site/marty-mitchell-web.gif" /> <h4>Marty Mitchell</h4> <p>Technical Service Associate,<br /> R&D Systems</p> </div> </li> <li> <div class="grid_8" style="width:50%; margin-right:85px;"> <p>“Specifically regarding the products I use from R&D Systems: they are the best. Often, when you buy antibodies, enzymes, or other biologic reagents there's a big mystery if it's going to work or not. I have never had any issues with the quality or efficacy of any of the products I have used from R&D Systems.”</p> <p>Thomas Rando Laboratory,<br /> Stanford University</p> </div> <div class="grid_4" style="width:30%"><img alt="people icon" src="//resources.rndsystems.com/images/site/shannon-borchert-web-2.gif" /> <h4>Shannon Borchert</h4> <p>Enzyme Quality Control Supervisor,<br /> R&D Systems</p> </div> </li> <li> <div class="grid_8" style="width:50%; margin-right:85px;"> <p>“Bio-Techne is the first company who contacted us to tell us the problem with one of their products instead of sending a not working antibody to the customer. I really appreciate it!!!”</p> <p>Scientist,<br /> University of Texas Medical Branch at Galveston</p> </div> <div class="grid_4" style="width:30%"><img alt="people icon" src="//resources.rndsystems.com/images/site/laura-piehl-web.gif" /> <h4>Laura Piehl</h4> <p>Quality Control Supervisor,<br /> Proteins and Antibodies,<br /> R&D Systems</p> </div> </li> <li> <div class="grid_8" style="width:50%; margin-right:85px;"> <p>“The technical service was great! The representative answered all of my questions and was very cordial. He also emailed me to follow up with my issues with an assay I had a question about. Very thorough service!”</p> <p>Scientist,<br /> Cedars-Sinai Medical Center</p> </div> <div class="grid_4" style="width:30%"><img alt="people icon" src="//resources.rndsystems.com/images/site/andrew-shaffer-web.gif" /> <h4>Andrew Shaffer</h4> <p>Technical Service Specialist,<br /> R&D Systems</p> </div> </li> <li> <div class="grid_8" style="width:50%; margin-right:85px;"> <p>“Sara Brokaw, the R&D Systems representative that I have been in correspondence with has been an extreme help to me. She is timely with getting information back to me, has looked over my data, and helped me troubleshoot my ELISA kit in order to get it to work with my unique sample. Her customer service makes me highly likely to recommend your company.”</p> <p>Scientist,<br /> University of Illinois - Urbana</p> </div> <div class="grid_4" style="width:30%"><img alt="people icon" src="//resources.rndsystems.com/images/site/sara-brokaw-web.gif" /> <h4>Sara Brokaw</h4> <p>Technical Service Specialist,<br /> R&D Systems</p> </div> </li> </ul> <div class="epager"> </div> </div> </div> </div> </section> <div class="fp_horzline text_center"> </div> <section class="chopshort"> <h3>R&D Systems<sup>®</sup> Quality Philosophy</h3> <p>In biomedical research the R&D Systems<sup>®</sup> brand is synonymous with quality. To us, quality is not only about producing a consistent, reliable, and highly active product, it is about a mindset that puts the needs of the scientific research community first. At R&D Systems<sup>®</sup> headquarters in Minneapolis, Minnesota, this mindset is embedded into our culture and is supported by the high level scientists that we employ, the stringent production standards and control testing performed on our products, the prestigious research articles that feature our products, and the thriving biomedical research environment that surrounds us. Most importantly, voice-of-customer feedback is incorporated into every stage of product development, manufacturing, and performance to ensure that each product meets the quality expectations of our customers. 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