Physical Services

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data-sub-menu-id="56948911"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/conference-services">Conference Services</a> </li> <li> <a href="/en/universal-postal-union/procurement">Procurement</a> </li> <li> <a href="/en/universal-postal-union/careers">Careers</a> </li> </ul> </div> <div class="nav-middle"> <h4> <a href="/en/partner-with-us"> <i class="upu-icon upu-icon-Link nav-middle-arrow"></i><span>Partner with us</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/who-we-work-with">Who we work with</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="57203464"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support">Where we need your support</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="62642281"> <i class="upu-icon upu-icon-Link"></i> </div> </li> </ul> </div> <div class="nav-middle"> <h4> <a href="/en/members-centre"> <i class="upu-icon upu-icon-Link nav-middle-arrow"></i><span>Members' Centre</span> </a> </h4> <ul> <li> <a href="/en/members-centre/postal-solidarity-in-action">Postal solidarity in action</a> </li> <li> <a href="/en/members-centre/useful-documents">Useful Documents</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="2092305"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/members-centre/policies-regulation">Policies & Regulation</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="59436168"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/members-centre/questionnaires-surveys">Questionnaires & Surveys</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="27874401"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/members-centre/list-of-addresses">List of addresses</a> </li> <li> <a href="/en/members-centre/upu-tv">UPU TV</a> </li> </ul> </div> <div class="nav-middle"> <h4> <a href="/en/postal-solutions"> <i class="upu-icon upu-icon-Link nav-middle-arrow"></i><span>Postal Solutions</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/technical-solutions">Technical Solutions</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="25358444"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services">Programmes & Services</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="46508189"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/capacity-building">Capacity Building</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="34387937"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/covid19">COVID-19</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="2668061"> <i class="upu-icon upu-icon-Link"></i> </div> </li> </ul> </div> </div> <div id="1067682" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Press</span> </a> </h4> <ul> <li> <a href="/en/news-media/press/press-releases">Press Releases</a> </li> <li> <a href="/en/news-media/press/backgrounders-factsheets">Backgrounders & Factsheets</a> </li> <li> <a href="/en/news-media/press/speeches">Speeches</a> </li> <li> <a href="/en/news-media/press/media-contacts">Media Contacts</a> </li> </ul> </div> <div id="35854060" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">About UPU</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/acts">Acts</a> <div class="go-to-submenu" data-parent-id="35854060" data-sub-menu-id="22199974"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/strategy">Strategy</a> <div class="go-to-submenu" data-parent-id="35854060" data-sub-menu-id="18759525"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/member-countries">Member Countries</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies">Bodies</a> <div class="go-to-submenu" data-parent-id="35854060" data-sub-menu-id="44864489"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/director-general">Director General</a> </li> <li> <a href="/en/universal-postal-union/about-upu/deputy-director-general">Deputy Director General</a> </li> <li> <a href="/en/universal-postal-union/about-upu/cooperatives-boards">Cooperatives & Boards</a> </li> <li> <a href="/en/universal-postal-union/about-upu/restricted-unions">Restricted Unions</a> </li> <li> <a href="/en/universal-postal-union/about-upu/finance">Finance</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits">Audits</a> <div class="go-to-submenu" data-parent-id="35854060" data-sub-menu-id="35695276"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/history">History</a> <div class="go-to-submenu" data-parent-id="35854060" data-sub-menu-id="39715271"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/termpost">TERMPOST</a> </li> </ul> </div> <div id="17860048" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Activities</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/physical-services">Physical Services</a> <div class="go-to-submenu" data-parent-id="17860048" data-sub-menu-id="44563287"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/digital-services">Digital Services</a> <div class="go-to-submenu" data-parent-id="17860048" data-sub-menu-id="16961743"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/financial-services">Financial Services</a> <div class="go-to-submenu" data-parent-id="17860048" data-sub-menu-id="2258814"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development">Sustainable Development</a> <div class="go-to-submenu" data-parent-id="17860048" data-sub-menu-id="39782271"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/technical-cooperation">Technical Cooperation</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation">Trade Facilitation</a> <div class="go-to-submenu" data-parent-id="17860048" data-sub-menu-id="63658341"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/research-publications">Research & Publications</a> <div class="go-to-submenu" data-parent-id="17860048" data-sub-menu-id="23233989"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/philately-ircs">Philately & IRCs</a> <div class="go-to-submenu" data-parent-id="17860048" data-sub-menu-id="45018371"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/standardization">Standardization</a> </li> </ul> </div> <div id="56948911" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Outreach & Campaigns</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/outreach-campaigns/150-years-of-the-upu">UPU@150</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/sdgs-in-focus">SDGs in focus</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/dangerous-goods">Dangerous Goods</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/international-letterwriting-competition-for-young-people">International Letter-Writing Competition for Young People</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/upu-world-leaders-forum">UPU World Leaders Forum</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/world-post-day">World Post Day</a> </li> </ul> </div> <div id="57203464" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Who we work with</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/who-we-work-with/governments-and-designated-operators">Governments and designated operators</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations">UN and international organizations</a> <div class="go-to-submenu" data-parent-id="57203464" data-sub-menu-id="12442751"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/partner-with-us/who-we-work-with/ngos-and-foundations">NGOs and foundations</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/private-sector">Private sector</a> </li> </ul> </div> <div id="62642281" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Where we need your support</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/where-we-need-your-support/post4health">Post4Health</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/financial-inclusion">Financial inclusion</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/access-to-government-services">Access to government services</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/ecommerce-for-socioeconomic-development">E-commerce for socio-economic development</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/trade-facilitation">Trade facilitation</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/digital-transformation">Digital transformation</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/greening-postal-services">Greening postal services</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/disaster-risk-management">Disaster risk management</a> </li> </ul> </div> <div id="2092305" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Useful Documents</span> </a> </h4> <ul> <li> <a href="/en/members-centre/useful-documents/council-of-administration">Council of Administration</a> </li> <li> <a href="/en/members-centre/useful-documents/postal-operations-council">Postal Operations Council</a> </li> </ul> </div> <div id="59436168" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Policies & Regulation</span> </a> </h4> <ul> <li> <a href="/en/members-centre/policies-regulation/data-collection-and-protection-policies">Data collection and protection policies</a> </li> <li> <a href="/en/members-centre/policies-regulation/extraterritorial-offices-of-exchange-etoes">Extra-Territorial Offices of Exchange (ETOEs)</a> </li> <li> <a href="/en/members-centre/policies-regulation/status-of-postal-entities">Status of Postal Entities</a> </li> <li> <a href="/en/members-centre/policies-regulation/universal-postal-service">Universal Postal Service</a> </li> </ul> </div> <div id="27874401" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Questionnaires & Surveys</span> </a> </h4> <ul> <li> <a href="/en/members-centre/questionnaires-surveys/study-to-determine-mail-flows-exchanged-between-the-designated-operators-of-union-member-countries">Study to determine mail flows exchanged between the designated operators of Union member countries</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/provisional-qualitylinked-terminal-dues-rates-in-2024">Provisional quality-linked terminal dues rates in 2024 </a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/electronic-postal-services-questionnaire">Electronic postal services questionnaire</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/postal-statistics-questionnaire">Postal statistics questionnaire</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/questionnaire-on-disaster-risk-management-in-the-postal-sector">Questionnaire on disaster risk management in the postal sector</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/stakeholder-consultation-on-opening-up-the-upu-to-wider-postal-sector-players">Stakeholder consultation on opening up the UPU to wider postal sector players</a> </li> </ul> </div> <div id="25358444" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Technical Solutions</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/technical-solutions/postal-technology-centre">Postal Technology Centre</a> </li> <li> <a href="/en/postal-solutions/technical-solutions/products">Products</a> </li> </ul> </div> <div id="46508189" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Programmes & Services</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/addressing-solutions">Addressing Solutions</a> </li> <li> <a href="/en/postal-solutions/programmes-services/compendia">Compendia</a> </li> <li> <a href="/en/postal-solutions/programmes-services/direct-marketing">Direct Marketing</a> </li> <li> <a href="/en/postal-solutions/programmes-services/ecommerce">E-commerce</a> </li> <li> <a href="/en/postal-solutions/programmes-services/express-mail-service">Express Mail Service</a> </li> <li> <a href="/en/postal-solutions/programmes-services/physical-services">Physical Services</a> <div class="go-to-submenu" data-parent-id="46508189" data-sub-menu-id="56523133"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain">Postal Supply Chain</a> <div class="go-to-submenu" data-parent-id="46508189" data-sub-menu-id="2965754"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/ready-to-market-interoperability-group-rmig">Ready to Market Interoperability Group (RMIG)</a> </li> <li> <a href="/en/postal-solutions/programmes-services/remuneration">Remuneration</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service">Quality of service</a> <div class="go-to-submenu" data-parent-id="46508189" data-sub-menu-id="39933611"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund">Quality of Service Fund</a> <div class="go-to-submenu" data-parent-id="46508189" data-sub-menu-id="39681141"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/settlement-systems">Settlement systems</a> <div class="go-to-submenu" data-parent-id="46508189" data-sub-menu-id="34836113"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/standards">Standards</a> </li> <li> <a href="/en/postal-solutions/programmes-services/trade-facilitation">Trade facilitation</a> <div class="go-to-submenu" data-parent-id="46508189" data-sub-menu-id="63289246"> <i class="upu-icon upu-icon-Link"></i> </div> </li> </ul> </div> <div id="34387937" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Capacity Building</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation">Development Cooperation</a> <div class="go-to-submenu" data-parent-id="34387937" data-sub-menu-id="52259558"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/capacity-building/emergency-and-solidarity-fund">Emergency and Solidarity Fund</a> </li> <li> <a href="/en/postal-solutions/capacity-building/easy-export">Easy Export</a> </li> <li> <a href="/en/postal-solutions/capacity-building/financial-inclusion-technical-assistance-facility">Financial Inclusion Technical Assistance Facility</a> </li> <li> <a href="/en/postal-solutions/capacity-building/addressing-assistance-to-countries">Addressing Assistance to Countries</a> </li> </ul> </div> <div id="2668061" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">COVID-19</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/covid19/upu-action-on-network-disruptions-caused-by-covid19">UPU action on network disruptions caused by COVID-19</a> </li> <li> <a href="/en/postal-solutions/covid19/postal-social-financial-and-trade-services-during-covid19">Postal social financial and trade services during COVID-19</a> <div class="go-to-submenu" data-parent-id="2668061" data-sub-menu-id="62915090"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/covid19/resources-for-member-countries">Resources for member countries</a> </li> </ul> </div> <div id="22199974" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="35854060"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Acts</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/acts/archives-of-congresses">Archives of Congresses</a> </li> </ul> </div> <div id="18759525" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="35854060"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Strategy</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/strategy/rsf-2024">RSF 2024</a> </li> </ul> </div> <div id="44864489" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="35854060"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Bodies</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/bodies/congress">Congress</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/council-of-administration">Council of Administration</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/postal-operations-council">Postal Operations Council</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/consultative-committee">Consultative Committee</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/international-bureau">International Bureau</a> </li> </ul> </div> <div id="35695276" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="35854060"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Audits</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/audits/external-audits">External audits</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits/internal-audits">Internal audits</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits/joint-inspection-unit-of-the-united-nations-system">Joint Inspection Unit of the United Nations System</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits/united-nations-global-marketplace-ungm">United Nations Global Marketplace (UNGM)</a> </li> </ul> </div> <div id="39715271" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="35854060"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">History</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/history/role-in-the-un">Role in the UN</a> </li> <li> <a href="/en/universal-postal-union/about-upu/history/languages">Languages</a> </li> </ul> </div> <div id="44563287" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="17860048"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Physical Services</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/physical-services/addressing">Addressing</a> </li> <li> <a href="/en/universal-postal-union/activities/physical-services/postal-products">Postal Products</a> </li> <li> <a href="/en/universal-postal-union/activities/physical-services/remuneration">Remuneration</a> </li> <li> <a href="/en/universal-postal-union/activities/physical-services/postal-supply-chain">Postal Supply Chain</a> </li> </ul> </div> <div 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FRAMEWORK</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/post-domain">.POST Domain</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/research">Research</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/etrade-for-all">eTrade for All</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/wsis">WSIS</a> </li> </ul> </div> <div id="2258814" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="17860048"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Financial Services</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/financial-services/postransfer">PosTransfer</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/postal-payment-services-user-group">Postal Payment 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nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Sustainable Development</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/sustainable-development/sustainable-development-goals-sdgs">Sustainable Development Goals (SDGs)</a> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development/disaster-risk-management">Disaster Risk Management</a> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development/the-postal-social-services-project">The Postal Social Services Project</a> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development/climate-action">Climate Action</a> </li> </ul> </div> <div id="63658341" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="17860048"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Trade Facilitation</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-award-2024">TradePost Award 2024</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-forum-2024">TradePost Forum 2024</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/trade-post-forum-2023">Trade Post Forum 2023</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-webinar">TradePost webinar</a> </li> </ul> </div> <div id="23233989" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="17860048"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Research & Publications</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/research-publications/upu-think-tank-briefs">UPU Think Tank Briefs</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/integrated-index-for-postal-development">Integrated Index for Postal Development</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/postal-economics">Postal Economics</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/postal-statistics">Postal Statistics</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/all-publications">All publications</a> </li> </ul> </div> <div id="45018371" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="17860048"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Philately & IRCs</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/philately-ircs/world-association-for-the-development-of-philately-wadp">World Association for the Development of Philately (WADP)</a> </li> <li> <a href="/en/universal-postal-union/activities/philately-ircs/international-reply-coupons-ircs">International Reply Coupons (IRCs)</a> </li> </ul> </div> <div id="12442751" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="57203464"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">UN and international organizations</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/wto">WTO</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/otif">OTIF</a> </li> </ul> </div> <div id="56523133" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="46508189"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Physical Services</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/physical-services/letter-post-forms">Letter Post Forms</a> </li> <li> <a href="/en/postal-solutions/programmes-services/physical-services/parcel-post-forms">Parcel Post Forms</a> </li> </ul> </div> <div id="2965754" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="46508189"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Postal Supply Chain</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/security">Security</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/transport">Transport</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/customs">Customs</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/postal-supply-chain-integration">Postal Supply Chain Integration</a> </li> </ul> </div> <div id="39933611" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="46508189"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Quality of service</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service/compliance-to-upu-standards">Compliance to UPU Standards</a> </li> </ul> </div> <div id="39681141" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="46508189"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Quality of Service Fund</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/member-countries">Member Countries</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/international-bureau">International Bureau</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/rules-and-procedures">Rules and Procedures </a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/projects-and-finance">Projects and Finance</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/qsf-activities">QSF Activities </a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/board">Board</a> </li> <li> <a 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facilitation</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/trade-facilitation/trade-faciliation-and-postal-services">Trade faciliation and postal services</a> </li> <li> <a href="/en/postal-solutions/programmes-services/trade-facilitation/upu-trade-inclusion-approach">UPU Trade Inclusion approach</a> </li> </ul> </div> <div id="52259558" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="34387937"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Development Cooperation</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation/upu-presence-in-the-field">UPU presence in the field</a> </li> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation/southsouth-triangular-cooperation">South-South & Triangular Cooperation</a> </li> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation/postal-reform">Postal Reform</a> </li> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation/training-distance-learning">Training & Distance Learning</a> </li> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation/disaster-risk-management">Disaster Risk Management</a> </li> </ul> </div> <div id="62915090" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="2668061"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Postal social financial and trade services during COVID-19</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/covid19/postal-social-financial-and-trade-services-during-covid19/business-support-and-trade-services">Business support and trade services</a> </li> </ul> </div> </div> </div> </div> <div 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</form></div> </div> <div class="col-md-9 social-links"> <div class="collapse navbar-collapse" id="navbarNavDropdown"> </div> <div class="row hidden-sm-down"> <div class="container"> <div class="row first-level-menu"> <ul class="nav"> <li class="nav-item col text-center "> <a class="nav-link" href="/en/news-media">News & Media</a> </li> <li class="nav-item col text-center "> <a class="nav-link" href="/en/universal-postal-union">UPU</a> </li> <li class="nav-item col text-center "> <a class="nav-link" href="/en/partner-with-us">Partner with us</a> </li> <li class="nav-item col text-center "> <a class="nav-link" href="/en/members-centre">Members' Centre</a> </li> <li class="nav-item col text-center active"> <a class="nav-link" href="/en/postal-solutions">Postal Solutions</a> </li> </ul> </div> </div> </div> <button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#navbarNavDropdown" aria-controls="navbarNavDropdown" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> </div> <div id="close-search" class="col-lg-1 col-sm-1 col-1 text-right"> <a href="#">Close</a> </div> </div> </div> </div> </nav> </header> <main id="main" class="landing-page-main"> <section class="single-content"> <div class="container"> <div class="row"> <div class="col-md-12"> <div class="widget-title widget-component"> <h1 class="page-title"> <p>Physical Services</p> </h1> </div> </div> </div> </div> </section>  <section class="page-content"> <div class="container"> <div class="row"> <div class="page-menu col-md-2 d-md-block d-sm-none d-xs-none"></div> <div class="col-md-8"> <div class="container page-menu-content"> <div class="widget-title widget-component"> <h2 class="section-header" id="integrated-product-plan-(ipp)"> <p>Integrated Product Plan (IPP)</p> </h2> </div> <div class="fr-view"> <div class="ContentElement" itemprop="mainContentOfPage"><p class="paragraph1">With the introduction of the IPP, the UPU is for the very first time taking a fully integrated approach to product development and ensuring speedier decision making in response to market needs.</p><p class="paragraph1">Posts worldwide are confronted with the same challenges of declining letter volumes accompanied by an exponential increase in postal items containing goods. The cross-border mail and parcel-post market is mature, highly competitive, and highly fragmented. The market space has changed dramatically in the last two decades.</p><p class="paragraph1">One of the challenges faced by the UPU in relation to customer needs and product features is to find ways of satisfying market requirements by rationalizing, modernizing and integrating the existing framework of products. However, as part of an industry sector involved in the cross-border exchange of goods, it will also need to be mindful of how its products fit in with emerging customs, security and regulatory requirements.</p><p class="paragraph1">Furthermore, with expected worldwide growth of over 10 per cent per year, cross-border e-commerce represents untapped potential for the postal sector. However, a primary barrier to postal market growth is the complexity of the postal product portfolio, which is preventing Posts from fully exploiting the burgeoning opportunities offered by the e-commerce market.</p><p class="paragraph1">The UPU's Integrated Product Plan (IPP) is designed to break down this barrier.</p><p class="paragraph1">The sustainability of the recent increase in demand for postal items containing goods depends ultimately on the UPU continuing to meet customer needs. In this sense, the UPU's IPP constitutes a first-stage response to these recent market developments. Importantly, in such a competitive and rapidly evolving environment, the IPP needs fast, globally coordinated and integrated implementation, as well as continuous innovation, adaptation and reliability. Only by doing this will we be able to persuade international e-shoppers and e-retailers to make the Post their preferred choice for international delivery services.</p><p class="paragraph1">The main aim of the IPP is to develop a fully integrated portfolio of postal products and adequate, competitive remuneration systems that cover the costs of delivery. This, in turn, will ensure that the opportunities created by e-commerce can be taken up by the whole UPU membership.</p></div> </div> <div class="widget-title widget-component"> <h2 class="section-header" id="principles"> <p>Principles</p> </h2> </div> <div class="fr-view"> <h2 class="title"><strong><span style="font-size: 24px;">Introduction</span></strong></h2><p class="paragraph1">The aim of the Integrated Product Plan (IPP) approved by the 26th Congress is to develop a fully integrated portfolio of physical products (letter post items, parcel post items and EMS) and adequate and competitive remuneration systems that cover the costs of delivering the products. This, in turn, will ensure that opportunities created by e-commerce can be taken up by the whole UPU membership. With this in mind, it is vital that the integrated portfolio of products meet the following requirements:</p><ul class="csc-bulletlist csc-bulletlist-1"><li>Addresses the needs of the marketplace as well as customers;</li><li>Creates a classification based on content (documents and goods), remuneration and product features;</li><li>Satisfies the need to provide a seamless 0–30 kg weight range for items containing goods (elimination of any weight silos);</li><li>Eliminates product silos and creates simpler product offerings;</li><li>Facilitates efficient compliance with emerging security and customs requirements for electronic advance data;</li><li>Results in clear and relevant definitions and regulations;</li><li>Ensures network sustainability and takes account of the differing capabilities of member countries.</li></ul><p class="paragraph1">In view of the above, a number of guiding product integration principles emerged during the development of the IPP, as described below.</p><h2 class="title"><strong><span style="font-size: 24px;">Product integration principles</span></strong></h2><p class="paragraph1">The principles, as contained in the IPP approved by the 26th Congress, can be summarized as fol¬lows:</p><ul class="csc-bulletlist csc-bulletlist-1"><li>Compliance principle: Ensure the alignment of product development with emerging security and electronic customs pre-advice requirements.</li><li>Differentiation principle: In order to reduce the overlap of the products and services and opportunities for service cannibalization, it is important to define criteria for strict differentiation of products:</li></ul><ul class="csc-bulletlist csc-bulletlist-2"><li>Differentiate products by content (documents/goods);</li><li>Three basic differentiation criteria related to the product offering:</li></ul><ul class="csc-bulletlist csc-bulletlist-3"><li><p class="paragraph1"><strong>Non-priority</strong>: deferred with limited or no value-added services;</p><p class="paragraph1"><strong>Priority</strong>: quicker with choice of value-added services;</p><p class="paragraph1"><strong>Premium</strong>: quickest with most value-added services.</p></li></ul><ul class="csc-bulletlist csc-bulletlist-1"><li>Menu approach principle: This approach is applied to service level, price and value-added services.</li><li>Progression principle: The application of the IPP will be in line with the dates given in paragraph 29 of Congress–Doc 39.Rev 1 (Integrated Product Plan 2017–2020), thereby allowing countries to prepare for its timely implementation.</li><li>Simplicity principle: The implementation of the IPP will simplify the range of product categories and will also minimize overlap and eliminate redundancies, thereby heading towards a more integrated portfolio of services.</li></ul><h2 class="title"><strong><span style="font-size: 24px;">Remuneration principles</span></strong></h2><p class="paragraph1">Remuneration principles: The principles adopted by the 26th Congress through resolution C 24/2016, in particular Istanbul Business Plan work proposal 024 concerning the development and implementation of an Integrated Remuneration Plan (IRP), will be followed in response to the modernization and integration of the UPU portfolio of physical products.</p> </div> <div class="widget-title widget-component"> <h2 class="section-header" id="related-pages"> <p>Related pages</p> </h2> </div> <section id="entry-point-e1a5ab4b-6146-434a-9325-197866a5abce" class="entry-point widget-component"> <div class='card-deck mt-3'> <div class="card"> <div class="card-body"> <h4 class="card-title"> <a href="/en/Postal-Solutions/Programmes-Services/Physical-Services/Letter-Post-Forms" target="_self">Letter post forms</a> </h4> <p class="card-text">  </p> </div> </div> <div class="card"> <div class="card-body"> <h4 class="card-title"> <a href="/en/Postal-Solutions/Programmes-Services/Physical-Services/Parcel-Post-Forms" target="_self">Parcel post forms</a> 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