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</div> </div>  </div> <span id="call_link_text" class="hidden"></span> </div> </header> <main data-rocket-location-hash="11c8831ed4f81ed500dcb30f85825687" class="main-content" id="main-content">  <div class="content-inner wysiwyg-text-band wysiwyg-text-band-1" style=" background-image:linear-gradient(, ); "> <div class="container"> <h1 style="text-align: center; padding-bottom: 5%;">FAQs</h1> <p class="special-font" style="text-align: center;">Read pre-customer frequently asked questions about 3Play Media.</p> </div> </div>  <div class="faq-cont"> <div class="filter-bar"> <div class="container"> <div class="filter-bg"> <label for="category">Select a Category:</label> <select name="category" id="category" class="select select-faq-cat"> <option value="-1">Select a Category:</option> <option value="13560">What Does 3Play Media Do?</option><option value="13567">How Does 3Play Media Compare?</option><option value="13561">Pricing and Billing</option><option value="13565">Working with 3Play Media</option><option value="13568">Accuracy and Quality</option> </select> </div> <div class="search-box2"> <form method="get" id="searchform2" class="search-faq" action="#"> <label class="hidden" for="s2">Search</label> <input name="s2" id="s2" type="text" class="input" placeholder="Search" /> <a href="javascript:;" class="btn-search"> <i class="fa fa-search"><span class="sr-only">Search</span></i> </a> </form> </div> </div> </div> <div class="accord-out"> <div class="container"> <div class="accord-list"> <h2 class="lrg">What Does 3Play Media Do?</h2> <div class="accord-wrapper"> <ul class="panel-group faq-accordion-list" id="accordion4"> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-will-there-be-more-services-with-acquisition" class="active">Will there be more services available to me with the acquisition of Captionmax and NCC?</a> </h2> <div id="tab-will-there-be-more-services-with-acquisition" class="accord-content collapse in" > <div class="accord-cont-in"> <p>One of the reasons this combination is so exciting is how we can leverage each other’s strengths to provide more and better services. Over time, this combination will allow us to expand our service offerings.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-you-offer-live-captions" class="">Do you offer live captions?</a> </h2> <div id="tab-do-you-offer-live-captions" class="accord-content collapse " > <div class="accord-cont-in"> <p>Yes, we offer live auto-captioning using automated speech recognition. Our live auto-captioning service integrates with video and meeting platforms like YouTube, Zoom, Facebook, Brightcove, JW Player, as well as any given RTMP stream. Additionally, we offer upgrade paths to our full transcription and captioning service with human editing and review to ensure a fully compliant, 99%+ accurate caption file on the recording.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-languages-do-you-support-for-captioning-transcription" class="">What languages do you support for captioning/transcription?</a> </h2> <div id="tab-what-languages-do-you-support-for-captioning-transcription" class="accord-content collapse " > <div class="accord-cont-in"> <p>We provide captioning/transcription in 25 source languages, including English, Spanish, French, German, Arabic, Chinese, Korean, Japanese, Portuguese, Dutch, Italian, Russian, Turkish, Persian, Hindi, Hebrew, Thai, Indonesian, Czech, Bosnian, Croatian, Latvian, Polish, Romanian, Slovenian, and Swedish.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-you-integrate-with-video-platforms-and-other-systems" class="">Do you integrate with video platforms and other systems?</a> </h2> <div id="tab-do-you-integrate-with-video-platforms-and-other-systems" class="accord-content collapse " > <div class="accord-cont-in"> <p>We integrate with dozens of video platforms (e.g. YouTube, Vimeo, Kaltura), lecture capture systems (e.g. Mediasite, Panopto), learning management systems (e.g. Blackboard, Canvas), and cloud storage (e.g. Google Drive, Dropbox, Box). These <a href="https://www.3playmedia.com/solutions/features/integrations/">integrations</a> can be set up in a matter of minutes and greatly simplify your workflow.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-you-offer-machine-captioning-transcription" class="">Do you offer machine captioning/transcription?</a> </h2> <div id="tab-do-you-offer-machine-captioning-transcription" class="accord-content collapse " > <div class="accord-cont-in"> <p>We offer machine captioning/transcription (using automatic speech recognition) with an option to add human review at a later time.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-you-offer-audio-description" class="">Do you offer audio description?</a> </h2> <div id="tab-do-you-offer-audio-description" class="accord-content collapse " > <div class="accord-cont-in"> <p><a href="https://www.3playmedia.com/solutions/services/audio-description/">Audio description</a> is an accommodation for blind and low-vision viewers that narrates the critical visual information in a video to provide context, clarify speakers, and articulate visual elements. We offer standard and extended audio description. </p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-can-my-captions-be-translated-to-other-languages" class="">Can my captions be translated to other languages?</a> </h2> <div id="tab-can-my-captions-be-translated-to-other-languages" class="accord-content collapse " > <div class="accord-cont-in"> <p>After your transcript/captions have been created, they can be <a href="https://www.3playmedia.com/solutions/services/translation-subtitling/">translated</a> to almost any language.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-is-the-3play-plugin" class="">What is the 3Play Plugin?</a> </h2> <div id="tab-what-is-the-3play-plugin" class="accord-content collapse " > <div class="accord-cont-in"> <p>The <a href="https://www.3playmedia.com/solutions/features/plugins/3play-plugin/">3Play Plugin</a> creates an interactive, accessible, and multilingual video experience for viewers. It is an all-in-one plugin that allows you to activate an interactive transcript, translations, audio descriptions, captions, and SEO features. It is customizable and supports most video players and LMS systems.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-is-transcript-alignment" class="">What is transcript alignment?</a> </h2> <div id="tab-what-is-transcript-alignment" class="accord-content collapse " > <div class="accord-cont-in"> <p>If you <a href="https://www.3playmedia.com/solutions/features/tools/transcript-alignment/">already have a transcript</a>, you can upload it along with the video and we’ll synchronize the text to produce captions.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-you-offer-caption-placement" class="">Do you offer caption placement?</a> </h2> <div id="tab-do-you-offer-caption-placement" class="accord-content collapse " > <div class="accord-cont-in"> <p>We offer automated and manual <a href="https://www.3playmedia.com/solutions/features/tools/vertical-caption-placement/">caption placement</a> services to help you meet FCC requirements cost-effectively. Automated caption placement uses an algorithm to analyze the screen and determine the position of the caption frame. With manual caption placement, a transcript editor personally checks the placement of each caption frame, ensuring 100% that captions don’t block important visual elements.</p> </div> </div> </li> </ul> </div> <h2 class="lrg">How Does 3Play Media Compare?</h2> <div class="accord-wrapper"> <ul class="panel-group faq-accordion-list" id="accordion4"> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-how-does-your-accuracy-compare" class="active">How does your accuracy compare?</a> </h2> <div id="tab-how-does-your-accuracy-compare" class="accord-content collapse in" > <div class="accord-cont-in"> <p>Other vendors claim 99% accuracy, but test results show that many don’t live up to their claims—not even close:</p> <table> <tr> <th>Company</th> <th>Advertised</th> <th>Actual Accuracy</th> <th>Source</th> </tr> <tr> <td>Cielo24</td> <td>99%</td> <td>85% – 92%</td> <td><a href="https://www.3playmedia.com/cielo24-accuracy-analysis/">Cielo24 Analysis</a></td> </tr> <tr> <td>Rev</td> <td>99%</td> <td>85% – 94%</td> <td><a href="https://www.3playmedia.com/rev-accuracy-analysis/">Rev Analysis</a></td> </tr> <tr> <td>Verbit</td> <td>99.9%</td> <td>95%- 96%</td> <td><a href="https://www.3playmedia.com/verbit-accuracy-analysis/">Verbit Analysis</a></td> </tr> <tr> <td>AST/ CaptionSync</td> <td>99%</td> <td>93%- 95%</td> <td><a href="https://www.3playmedia.com/captionsync-accuracy-analysis/">CaptionSync Analysis</a></td> </tr> </table> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-how-consistently-do-you-meet-turnaround-deadlines" class="">How consistently do you meet turnaround deadlines?</a> </h2> <div id="tab-how-consistently-do-you-meet-turnaround-deadlines" class="accord-content collapse " > <div class="accord-cont-in"> <p>We provide a range of turnaround options (down to 2 hours), but what sets us apart is our proven ability to consistently meet those deadlines. Historically, we have met 99.72% of 4-day turnaround, 99.77% of 48-hour turnaround, and 99.62% of 24-hour turnaround. In the rare case that a file is overdue, we automatically discount to the achieved turnaround level. </p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-how-do-you-compare-to-cielo24" class="">How do you compare to Cielo24?</a> </h2> <div id="tab-how-do-you-compare-to-cielo24" class="accord-content collapse " > <div class="accord-cont-in"> <p>Please see the detailed <a href="https://www.3playmedia.com/resources/competition/3play-media-vs-cielo24/">comparison of 3Play Media versus Cielo24</a>.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-how-do-you-compare-to-rev" class="">How do you compare to Rev?</a> </h2> <div id="tab-how-do-you-compare-to-rev" class="accord-content collapse " > <div class="accord-cont-in"> <p>Please see the detailed <a href="https://www.3playmedia.com/resources/competition/3play-media-vs-rev/">comparison of 3Play Media versus Rev</a>.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-how-do-you-compare-to-captionsync-automatic-sync" class="">How do you compare to CaptionSync (Automatic Sync)?</a> </h2> <div id="tab-how-do-you-compare-to-captionsync-automatic-sync" class="accord-content collapse " > <div class="accord-cont-in"> <p>Please see the detailed <a href="https://www.3playmedia.com/resources/product-comparison/3play-media-vs-captionsync/">comparison of 3Play Media versus CaptionSync (AST)</a>.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-how-do-you-compare-to-verbit" class="">How do you compare to Verbit?</a> </h2> <div id="tab-how-do-you-compare-to-verbit" class="accord-content collapse " > <div class="accord-cont-in"> <p>Please see the detailed <a href="https://www.3playmedia.com/resources/competition/3play-media-vs-verbit/">comparison of 3Play Media versus Verbit</a>.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-how-are-3play-captionmax-ncc-related" class="">How are 3Play Media, Captionmax, and NCC related?</a> </h2> <div id="tab-how-are-3play-captionmax-ncc-related" class="accord-content collapse " > <div class="accord-cont-in"> <p>3Play acquired Captionmax along with NCC in February 2022. 3Play and Captionmax have shared values and complementary strengths. This is an exciting event that should result in a broader set of capabilities to serve our customers better than ever. The media landscape is changing quickly, and as a leader, we strive to stay at the forefront. This combination will allow us to accelerate our product capabilities and overall ability to provide customers with a complete suite of tools, driving ultimate peace of mind. This is consistent with our commitment to providing the best set of tools and services for customers who require premium solutions for video accessibility. For 3Play, this is also an opportunity to add immediate scale and reliability to our new live captioning solution. Learn more about the <a href="https://www.3playmedia.com/blog/3play-media-welcomes-captionmax-ncc/" target="_blank" rel="noopener">acquisition</a>.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-makes-3play-media-unique" class="">What makes 3Play Media unique?</a> </h2> <div id="tab-what-makes-3play-media-unique" class="accord-content collapse " > <div class="accord-cont-in"> <p>3Play Media is your trusted accessibility partner with 10+ years of innovation and the only true 99% accuracy rate in the industry. We take our customers’ happiness and success seriously! Learn more about the <a href="https://www.3playmedia.com/why-3play/3play-difference/" rel="noopener" target="_blank">3Play Difference</a>.</p> </div> </div> </li> </ul> </div> <h2 class="lrg">Pricing and Billing</h2> <div class="accord-wrapper"> <ul class="panel-group faq-accordion-list" id="accordion4"> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-pricing-plans-do-you-offer" class="active">What pricing plans do you offer?</a> </h2> <div id="tab-what-pricing-plans-do-you-offer" class="accord-content collapse in" > <div class="accord-cont-in"> <p>We offer three <a href="https://www.3playmedia.com/plans-pricing/">pricing plans</a> to suit your needs. The Express plan is for light captioning/transcription needs and basic publishing requirements. The Pro plan is for steady captioning/transcription needs and more advanced features.The Enterprise plan is for heavy captioning needs, advanced features, and custom configurations.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-you-offer-volume-discounts" class="">Do you offer volume discounts?</a> </h2> <div id="tab-do-you-offer-volume-discounts" class="accord-content collapse " > <div class="accord-cont-in"> <p>Volume pricing is available with the Pro and Enterprise plans.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-are-the-billing-options" class="">What are the billing options?</a> </h2> <div id="tab-what-are-the-billing-options" class="accord-content collapse " > <div class="accord-cont-in"> <p>You can either pay by credit card or get an invoice.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-is-there-a-yearly-contract-or-licensing-fee" class="">Is there a yearly contract or licensing fee?</a> </h2> <div id="tab-is-there-a-yearly-contract-or-licensing-fee" class="accord-content collapse " > <div class="accord-cont-in"> <p>A contract is not required, and you only pay for what you use.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-i-have-to-pay-extra-for-speaker-identification-sound-effects-or-non-speech-elements" class="">Do I have to pay extra for speaker identification, sound effects, or non-speech elements?</a> </h2> <div id="tab-do-i-have-to-pay-extra-for-speaker-identification-sound-effects-or-non-speech-elements" class="accord-content collapse " > <div class="accord-cont-in"> <p>No, these features are always included.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-i-have-to-pay-for-the-interactive-transcript-and-other-plugins" class="">Do I have to pay for the interactive transcript and other plugins?</a> </h2> <div id="tab-do-i-have-to-pay-for-the-interactive-transcript-and-other-plugins" class="accord-content collapse " > <div class="accord-cont-in"> <p>Plugins are included with the Enterprise plan.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-you-charge-separately-for-transcription-and-captioning" class="">Do you charge separately for transcription and captioning?</a> </h2> <div id="tab-do-you-charge-separately-for-transcription-and-captioning" class="accord-content collapse " > <div class="accord-cont-in"> <p>No, our price includes both captions and transcripts in over 50 different output formats.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-is-the-price-the-same-for-audio-and-video-files-2" class="">Is the price the same for audio and video files?</a> </h2> <div id="tab-is-the-price-the-same-for-audio-and-video-files-2" class="accord-content collapse " > <div class="accord-cont-in"> <p>Yes, we treat audio and video files the same way.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-is-there-a-minimum-commitment" class="">Is there a minimum commitment?</a> </h2> <div id="tab-is-there-a-minimum-commitment" class="accord-content collapse " > <div class="accord-cont-in"> <p>The Express plan has no minimum. The Enterprise <a href="https://www.3playmedia.com/plans-pricing/">plan</a> has a minimum initial commitment.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-is-there-a-minimum-video-or-audio-file-duration" class="">Is there a minimum video or audio file duration?</a> </h2> <div id="tab-is-there-a-minimum-video-or-audio-file-duration" class="accord-content collapse " > <div class="accord-cont-in"> <p>There is a 1-minute minimum. After that, you pay for the exact duration of each file.</p> </div> </div> </li> </ul> </div> <h2 class="lrg">Working with 3Play Media</h2> <div class="accord-wrapper"> <ul class="panel-group faq-accordion-list" id="accordion4"> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-how-do-i-submit-video-audio-files" class="active">How do I submit video/audio files?</a> </h2> <div id="tab-how-do-i-submit-video-audio-files" class="accord-content collapse in" > <div class="accord-cont-in"> <p>We offer several ways to submit video/audio files for processing:</p> <p>– Desktop (secure HTTPS upload)<br /> – Secure FTP (SFTP)<br /> – Proxy URL (paste links)<br /> – Video platform integration (e.g. YouTube, Vimeo, Kaltura, Mediasite)<br /> – Cloud storage integration (e.g. Google Drive, Dropbox, Box)<br /> – API</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-video-audio-formats-can-i-submit" class="">What video/audio formats can I submit?</a> </h2> <div id="tab-what-video-audio-formats-can-i-submit" class="accord-content collapse " > <div class="accord-cont-in"> <p>We support most <a href="https://support.3playmedia.com/hc/en-us/articles/227728968">video/audio formats</a> that don’t use a proprietary codec.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-do-i-get-back-when-i-upload-a-video-audio-file" class="">What do I get back when I upload a video/audio file?</a> </h2> <div id="tab-what-do-i-get-back-when-i-upload-a-video-audio-file" class="accord-content collapse " > <div class="accord-cont-in"> <p>You will be able to download caption and transcript files in over 50 different <a href="https://support.3playmedia.com/hc/en-us/articles/360012043914-Available-Output-Formats-Captions-and-Transcripts">formats</a>. The format you need depends on the player or platform you are using to publish your video. If you need the captions embedded into the video itself, you can order <a href="https://www.3playmedia.com/solutions/features/tools/open-captioning/">open captions</a> or encoded captions.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-is-the-turnaround" class="">What is the turnaround?</a> </h2> <div id="tab-what-is-the-turnaround" class="accord-content collapse " > <div class="accord-cont-in"> <p>We have six different turnaround options, ranging from 2 hours to 10 days. You can select turnaround when you submit the video/audio files.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-is-there-an-admin-dashboard-for-account-management" class="">Is there an admin dashboard for account management?</a> </h2> <div id="tab-is-there-an-admin-dashboard-for-account-management" class="accord-content collapse " > <div class="accord-cont-in"> <p>Our secure, cloud-based, multi-platform <a href="https://www.3playmedia.com/solutions/features/account-system/">account system</a> provides numerous capabilities for uploading and monitoring job status, downloading captions/transcripts/audio descriptions, and editing output files. The system is flexible and supports large organizations with numerous groups and users. It allows for various billing, operational, and reporting requirements. </p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-i-need-to-install-any-software" class="">Do I need to install any software?</a> </h2> <div id="tab-do-i-need-to-install-any-software" class="accord-content collapse " > <div class="accord-cont-in"> <p>No, everything is web-based and cross-platform compatible.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-support-and-training-do-you-provide" class="">What support and training do you provide?</a> </h2> <div id="tab-what-support-and-training-do-you-provide" class="accord-content collapse " > <div class="accord-cont-in"> <p>We offer personalized support during the implementation period and anytime thereafter. This includes training of the account system and help setting up integrations. Online support is available 24/7. Phone support is available between 8:00 AM and 8:00 PM ET for Enterprise plan customers. We provide a library of <a href="https://www.3playmedia.com/solutions/how-it-works/video-tutorials/">video tutorials</a>, <a href="https://www.3playmedia.com/solutions/how-it-works/how-to-guides/">how-to guides</a>, and <a href="https://support.3playmedia.com/hc/en-us">help articles</a>. </p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-will-customers-see-changes-with-acquisition" class="">Will I, as a customer or potential customer, see any changes with 3Play’s acquisition of Captionmax and NCC?</a> </h2> <div id="tab-will-customers-see-changes-with-acquisition" class="accord-content collapse " > <div class="accord-cont-in"> <p>Together, we will have a widely enhanced shared set of resources and services to offer. Potential customers should anticipate new service offerings, increased capacity and scale, and a true full service video accessibility solution.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-you-maintain-a-secure-environment" class="">Do you maintain a secure environment?</a> </h2> <div id="tab-do-you-maintain-a-secure-environment" class="accord-content collapse " > <div class="accord-cont-in"> <p><a href="https://www.3playmedia.com/solutions/how-it-works/security/">Security</a> and privacy are a critical part of our business and we offer a HIPAA compliant workflow. We have passed rigorous security audits and all of our staff are bound by confidentiality agreements. We provide secure control over data and user access.</p> </div> </div> </li> </ul> </div> <h2 class="lrg">Accuracy and Quality</h2> <div class="accord-wrapper"> <ul class="panel-group faq-accordion-list" id="accordion4"> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-is-your-accuracy-for-captioning-transcription" class="active">What is your accuracy for captioning/transcription?</a> </h2> <div id="tab-what-is-your-accuracy-for-captioning-transcription" class="accord-content collapse in" > <div class="accord-cont-in"> <p>We guarantee a minimum of 99% accuracy and our actual measured accuracy averages 99.6%. We achieve this level of accuracy the first time and every time, eliminating the need for review and rework. This article describes the effort we invest to make sure we <a href="https://www.3playmedia.com/2018/06/06/what-is-99-accuracy-really/">always achieve at least 99% accuracy</a>.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-can-you-handle-content-that-is-very-technical-or-specialized" class="">Can you handle content that is very technical or specialized?</a> </h2> <div id="tab-can-you-handle-content-that-is-very-technical-or-specialized" class="accord-content collapse " > <div class="accord-cont-in"> <p>We excel at captioning videos with technical or academic content, diverse speakers, heavy accents, background noise, overlapping voices, and poor audio quality. We have developed numerous technologies and trained our staff to achieve the best possible quality and accuracy under all circumstances.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-quality-standards-do-you-follow" class="">What quality standards do you follow?</a> </h2> <div id="tab-what-quality-standards-do-you-follow" class="accord-content collapse " > <div class="accord-cont-in"> <p>We adhere to DCMP best practices for speaker identification, sound effects and non-speech elements, tone, caption formatting, grammar, and line breaks. We also adhere to a strict set of transcription standards that covers paragraphing, inaudible tags, treatment of technical terminology, word synchronization, false starts, filler words, broken sentences, interruptions, handling poor audio quality, accents, and overlapping voices, general numbers, lists and ranges, roman numerals, percentages/decimals/fractions, currency, ordinal place, scores, websites, telephone numbers, punctuation, capitalization, dates and times, onomatopoeias, abbreviations, acronyms, and quotations.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-do-you-split-media-files-among-numerous-transcriptionists" class="">Do you split media files among numerous transcriptionists?</a> </h2> <div id="tab-do-you-split-media-files-among-numerous-transcriptionists" class="accord-content collapse " > <div class="accord-cont-in"> <p>No. Many vendors chop up each video into micro segments that are split up among numerous transcriptionists. This creates inconsistencies and quality issues. We use a single transcriptionist to work on a file from beginning to end. This ensures that the transcriptionist has the full context of the content to better identify proper nouns and that the transcript contains completely consistent standards and spellings.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-differentiates-3play-medias-audio-describers" class="">What differentiates 3Play Media’s audio describers?</a> </h2> <div id="tab-what-differentiates-3play-medias-audio-describers" class="accord-content collapse " > <div class="accord-cont-in"> <p>All 3Play Media audio describers go through a rigorous certification process, just like our transcriptionists. Our describers follow <a href="https://dcmp.org/learn/descriptionkey" rel="noopener" target="_blank">DCMP description key</a> guidelines and best practices for prioritizing what to describe, how to describe, and when to describe the visuals in your content.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-differentiates-3play-medias-transcriptionists" class="">What differentiates 3Play Media’s transcriptionists?</a> </h2> <div id="tab-what-differentiates-3play-medias-transcriptionists" class="accord-content collapse " > <div class="accord-cont-in"> <p>Our transcriptionists are a critical part of our process at 3Play Media, and are treated as such. All transcriptionists go through a rigorous certification process. They are unique individuals who are detail-oriented, have a strong grasp of English grammar, and are eager to help your content be the best and most accessible it can be.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-will-your-system-learn-the-correct-spelling-of-specialized-terminology" class="">Will your system learn the correct spelling of specialized terminology?</a> </h2> <div id="tab-will-your-system-learn-the-correct-spelling-of-specialized-terminology" class="accord-content collapse " > <div class="accord-cont-in"> <p>Yes, as you process content, our system automatically learns the correct spelling of terminology, proper names, and words specific to your business. This significantly reduces errors over time. </p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-can-i-submit-a-glossary-of-terms" class="">Can I submit a glossary of terms?</a> </h2> <div id="tab-can-i-submit-a-glossary-of-terms" class="accord-content collapse " > <div class="accord-cont-in"> <p>Yes, you can submit a <a href="http://support.3playmedia.com/entries/24933172-Attach-a-Cheat-Sheet-Glossary-to-a-Pending-File" target="_blank">cheat sheet</a> with specialized vocabulary, acronyms, names, or places. This helps our transcriptionists to decipher the spoken words.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-how-do-you-calculate-accuracy" class="">How do you calculate accuracy?</a> </h2> <div id="tab-how-do-you-calculate-accuracy" class="accord-content collapse " > <div class="accord-cont-in"> <p>While our 99.6% accuracy output is considered very high quality, it is not perfect. 99.6% accuracy leaves up to 0.4% error, which means that a 10-minute file with 1,500 words could have up to 6 errors. If a word contains a typo or is misspelled, that counts as one error. Our standard process aims to transcribe all content exactly as it is spoken, including false starts, while omitting certain unnecessary utterances, such as “um” and “uh”.</p> </div> </div> </li> <li class="panel"> <h2 class="accord-title"> <a data-toggle="collapse" data-parent="#accordion4" href="#tab-what-if-i-need-a-truly-flawless-transcript" class="">What if I need a truly flawless transcript?</a> </h2> <div id="tab-what-if-i-need-a-truly-flawless-transcript" class="accord-content collapse " > <div class="accord-cont-in"> <p>If you need a flawless transcript, we offer a full review option. This typically increases accuracy to 99.9%. Another option is to review and edit the files yourself, using the <a href="https://www.3playmedia.com/solutions/features/tools/captions-editor/">caption editor</a>.</p> </div> </div> </li> </ul> </div> </div> <div class="aside-txt"> <h2 class="sml-txt">Frequently Asked Questions</h2> <p>Have a question not answered here? 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