CINXE.COM
Home | Consumer Protection
<!doctype html> <!--[if lt IE 7]> <html id="IE6" class="no-js" lang="en-GB"><![endif]--> <!--[if IE 7]> <html id="IE7" class="no-js" lang="en-GB"><![endif]--> <!--[if IE 8]> <html id="IE8" class="no-js" lang="en-GB"><![endif]--> <!--[if IE 9]> <html id="IE9" class="no-js" lang="en-GB"><![endif]--> <!--[if gt IE 9]><!--> <html class="no-js" lang="en-GB"><!--<![endif]--> <head> <base href="https://www.consumerprotection.govt.nz/"><!--[if lte IE 6]></base><![endif]--> <title>Home | Consumer Protection</title> <meta name="generator" content="Silverstripe CMS 5.2"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="description" content="Be a confident consumer. Find out what to know and do when purchasing a product or service."><meta property="og:url" content="https://www.consumerprotection.govt.nz/home"><meta property="og:description" content="Be a confident consumer. Find out what to know and do when purchasing a product or service."><meta property="og:image" content="https://mbie11.cwp.govt.nz/assets/Uploads/resolve-menu-illustrations.jpg"><meta name="google-site-verification" content="vBlIcedsKn317-7XbyhX6L3Enq3HYLoo_k6rR767IzQ"> <meta name="viewport" id="viewport" content="width=device-width,minimum-scale=1.0,maximum-scale=10.0,initial-scale=1.0" /> <link rel="shortcut icon" href="/_resources/themes/app/dist/icons/favicon.ico?m=1731270276" /> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="/_resources/themes/app/dist/icons/apple-touch-icon-144-precomposed.png?m=1731270276" /> <meta name="msapplication-TileImage" content="/_resources/themes/app/dist/icons/apple-touch-icon-144-precomposed.png?m=1731270276" /> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="/_resources/themes/app/dist/icons/apple-touch-icon-114-precomposed.png?m=1731270276" /> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="/_resources/themes/app/dist/icons/apple-touch-icon-72-precomposed.png?m=1731270276" /> <link rel="apple-touch-icon-precomposed" href="/_resources/themes/app/dist/icons/apple-touch-icon-57-precomposed.png?m=1731270276" /> <link rel="stylesheet" href="/_resources/themes/app/dist/css/file-icon-vivid.min.css?m=1731270276" /> <link rel="canonical" href="https://www.consumerprotection.govt.nz"> <!--[if !(IE 8)]><!--> <script> /*! grunt-grunticon Stylesheet Loader - v2.1.6 | https://github.com/filamentgroup/grunticon | (c) 2015 Scott Jehl, Filament Group, Inc. | MIT license. */ !function(){function e(e,n,t){"use strict";var o=window.document.createElement("link"),a=n||window.document.getElementsByTagName("script")[0],i=window.document.styleSheets;return o.rel="stylesheet",o.href=e,o.media="only x",a.parentNode.insertBefore(o,a),o.onloadcssdefined=function(e){for(var n,t=0;t<i.length;t++)i[t].href&&i[t].href===o.href&&(n=!0);n?e():setTimeout(function(){o.onloadcssdefined(e)})},o.onloadcssdefined(function(){o.media=t||"all"}),o}function n(e,n){e.onload=function(){e.onload=null,n&&n.call(e)},"isApplicationInstalled"in navigator&&"onloadcssdefined"in e&&e.onloadcssdefined(n)}!function(t){var o=function(a,i){"use strict";if(a&&3===a.length){var r=t.navigator,d=t.document,s=t.Image,c=!(!d.createElementNS||!d.createElementNS("http://www.w3.org/2000/svg","svg").createSVGRect||!d.implementation.hasFeature("http://www.w3.org/TR/SVG11/feature#Image","1.1")||t.opera&&-1===r.userAgent.indexOf("Chrome")||-1!==r.userAgent.indexOf("Series40")),l=new s;l.onerror=function(){o.method="png",o.href=a[2],e(a[2])},l.onload=function(){var t=1===l.width&&1===l.height,r=a[t&&c?0:t?1:2];t&&c?o.method="svg":t?o.method="datapng":o.method="png",o.href=r,n(e(r),i)},l.src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///ywAAAAAAQABAAACAUwAOw==",d.documentElement.className+=" grunticon"}};o.loadCSS=e,o.onloadCSS=n,t.grunticon=o}(this)}(); grunticon(["/_resources/themes/app/dist/icons/icons.data.svg.css", "/_resources/themes/app/dist/icons/icons.data.pngss')", "/_resources/themes/app/dist/icons/icons.fallback.css"], grunticon.svgLoadedCallback); </script> <noscript> <link href="/_resources/themes/app/dist/icons/icons.fallback.css?m=1731270276" rel="stylesheet" /> </noscript> <!--<![endif]--> <!--[if IE 8]> <link href="/_resources/themes/app/dist/icons/icons.fallback.css?m=1731270276" rel="stylesheet" /> <![endif]--> <script type="text/javascript"> window.ss_data = { nav: [{"ID":1,"MenuTitle":"Home","SubTitle":"","Summary":"","URLSegment":"home","Link":"\/","LinkingMode":"current","Children":[],"NavType":"Home","FormLink":""},{"ID":10,"MenuTitle":"General help","SubTitle":"General help","Link":null,"LinkingMode":"link","Children":[{"MenuTitle":"Consumer laws","Link":"\/general-help\/consumer-laws","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Ways to buy and pay","Link":"\/general-help\/ways-to-buy-and-pay","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Guide to buying smart","Link":"\/general-help\/guide-to-buying-smart","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Common consumer issues","Link":"\/general-help\/common-consumer-issues","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"How to complain","Link":"\/general-help\/how-to-complain","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Scamwatch","Link":"\/general-help\/scamwatch","LinkingMode":"link","Children":[],"More":false}],"NavType":"Standard","FormLink":""},{"ID":11,"MenuTitle":"Help by product & service","SubTitle":"Help by product & service","Link":null,"LinkingMode":"link","Children":[{"MenuTitle":" Buying or renting a house","Link":"\/help-product-service\/buying-or-renting-a-house","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Home renovation and repair","Link":"\/help-product-service\/home-renovation-repair","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Cars","Link":"\/help-product-service\/cars","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Phone, mobile and internet","Link":"\/help-product-service\/phone-mobile-and-internet","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Borrowing money","Link":"\/help-product-service\/borrowing-money","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Managing money","Link":"\/help-product-service\/managing-money","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Electronic devices and appliances","Link":"\/help-product-service\/electronics-and-appliances","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Electricity and gas services","Link":"\/help-product-service\/electricity-gas-services","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Streaming and downloads","Link":"\/help-product-service\/streaming-and-downloads","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Health and disability service","Link":"\/help-product-service\/health-and-disability-service","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Lawyers and accountants","Link":"\/help-product-service\/lawyers-and-accountants","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Travel and events","Link":"\/help-product-service\/travel-and-events","LinkingMode":"link","Children":[],"More":false}],"NavType":"Standard","FormLink":""},{"ID":13,"MenuTitle":"Business guidance","SubTitle":"Business guidance","Link":null,"LinkingMode":"link","Children":[{"MenuTitle":"Complying with consumer laws","Link":"\/guidance-for-businesses\/complying-with-consumer-laws","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Customer returns and complaints","Link":"\/guidance-for-businesses\/customer-returns-and-complaints","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Solving problems with suppliers","Link":"\/guidance-for-businesses\/solving-problems-with-suppliers","LinkingMode":"link","Children":[],"More":false}],"NavType":"Standard","FormLink":""},{"ID":14,"MenuTitle":"News & resources","SubTitle":"News & resources","Link":null,"LinkingMode":"link","Children":[{"MenuTitle":"All news and updates","Link":"\/news-and-media\/?tag=3","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Campaigns","Link":"\/news-and-media\/?tag=4","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Scam alerts","Link":"\/news-and-media\/?tag=1","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Research and Resources","Link":"\/research-and-resources","LinkingMode":"link","Children":[],"More":false}],"NavType":"Standard","FormLink":""},{"ID":15,"MenuTitle":"Check your rights","SubTitle":"Check your rights","Link":null,"LinkingMode":"link","Children":[{"MenuTitle":"Products","Link":"\/general-help\/consumer-rights-finder\/products","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Services","Link":"\/general-help\/consumer-rights-finder\/services","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Buying a car","Link":"\/general-help\/consumer-rights-finder\/after-buying-a-car","LinkingMode":"link","Children":[],"More":false},{"MenuTitle":"Flights","Link":"\/general-help\/consumer-rights-finder\/flights","LinkingMode":"link","Children":[],"More":false}],"NavType":"Standard","FormLink":""}], resolveItForm: { primaryCategories: '[]', secondaryCategories: '[]' }, facebookUrl: "ConsumerProtectionNZ" } </script> <!-- Optimize Page Hiding Snippet --> <style>.async-hide { opacity: 0 !important} </style> <script>(function(a,s,y,n,c,h,i,d,e){s.className+=' '+y;h.start=1*new Date; h.end=i=function(){s.className=s.className.replace(RegExp(' ?'+y),'')}; (a[n]=a[n]||[]).hide=h;setTimeout(function(){i();h.end=null},c);h.timeout=c; })(window,document.documentElement,'async-hide','dataLayer',4000, {'GTM-PVCWN4C':true});</script> <!-- end Optimize Page Hiding Snippet --> <!-- Analytics-Optimize Snippet --> <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','https://www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-1508218-10', 'auto'); ga('require', 'GTM-PVCWN4C'); </script> <!-- end Analytics-Optimize Snippet --> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-WH7SNF');</script> <!-- End Google Tag Manager --> <link rel="stylesheet" type="text/css" href="/_resources/themes/app/dist/app.css?m=1731270276"> <link rel="alternate" type="application/rss+xml" title="Updates to Home page" href="/home/changes" /> </head> <body data-spy="scroll" class="HomePage"> <a class="skip-link" href="/#layout">Skip to content</a> <a class="skip-link" href="/#CompactSearchForm_SearchForm_Search">Skip to search</a> <a class="skip-link" href="/#mainNav-1">Skip to primary navigation</a> <a class="skip-link" href="/#pageNav">Skip to secondary navigation</a> <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-WH7SNF" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <div class="wrapper"> <div class="mobile-nav hidden-print"></div> <header class="container header"> <div class="row"> <div class="col-xs-12"> <a class="header__logo" href="https://www.consumerprotection.govt.nz" title="Consumer Protection"> <i class="icon-cp-logo hidden-print"></i> <img class="visible-print-block" src="/_resources/themes/app/dist/images/cp-logo-bw.png?m=1731270276" alt="Consumer Protection" /> </a> <a class="visible-xs visible-sm xs-text-center header__hamburger hidden-print" href="/#" aria-label="Open main menu"> <i class="icon-hamburger"></i> </a> <div class="header__search hidden-print"> <form id="site-search-form--compact" action="search/SearchForm" method="GET" enctype="application/x-www-form-urlencoded" role="search" class="form form--compact-search"> <fieldset> <legend class="sr-only">Search</legend> <label for="CompactSearchForm_SearchForm_Search" class="hidden">Search</label> <div class="form__field form__field--text"> <input id="CompactSearchForm_SearchForm_Search" type="text" name="Search" value="" title="Enter search terms" /> </div> </fieldset> <button type="submit" class="header__search-submit-button" aria-label="Search"> <i class="icon-search-teal"></i> </button> </form> </div> </div> </div> </header> <nav class="nav nav--main hidden-print"> <div class="container"> <div class="row"> <div class="col-md-12"> <ul class="nav__items"></ul> </div> <div class="col-md-12"> <div class="nav__mega-menu"></div> </div> </div> </div> </nav> <div class="promo promo--search hidden-print" style="background-image: url(/assets/FAW-22/11266-CPRO-Fraud-Awareness-Week-Homepage-Banner-1920x550-OCT24-v5.jpg);"> <div class="container"> <div class="row"> <div class="col-xs-12 col-sm-10 col-sm-push-1 col-md-8 col-md-push-2 col-lg-6 col-lg-push-3"> <h1 class="promo__heading"><strong>Trust your instincts.</strong><br></a> <a href="https://www.consumerprotection.govt.nz/general-help/scamwatch/stop-them-before-they-start"> Know how to shut down scams before they start</a></h1> <div class="promo__form"> <form id="site-search-form" action="search/SearchForm" method="GET" enctype="application/x-www-form-urlencoded" role="search" class="form form--home-search hidden-print"> <fieldset> <legend class="sr-only">Search</legend> <label for="MainSearchForm_SearchForm_Search" class="hidden">Search</label> <div class="form__field form__field--text"> <input id="MainSearchForm_SearchForm_Search" type="text" name="Search" placeholder="I am looking for..."/> </div> </fieldset> <button class="button button--primary hidden-xs" type="submit" aria-label="Search">Search</button> <button class="button button--primary visible-xs" type="submit" aria-label="Go">Go</button> </form> </div> </div> </div> </div> </div> <div class="container layout" id="layout"> <div class="row quicklinks"> <div class="col-xs-12 sm-text-center"> <h2 class="quicklinks__title">View our popular links</h2> </div> <div class="col-xs-12 col-sm-4 col-md-3 quicklink quicklink--first quicklink--first-sm"> <a class="quicklink__link sm-text-center" href="/general-help/scamwatch/stop-them-before-they-start"> <img class="quicklink__image" src="/assets/FAW-22/Fraud-Awareness-Week-Icon.png" alt="Fraud Awareness Week" /> <img class="quicklink__image quicklink__image--hover" src="/assets/FAW-22/Fraud-Awareness-Week-Icon-Hover.png" alt="Fraud Awareness Week" /> <p class="quicklink__title">Fraud Awareness Week</p> </a> </div> <div class="col-xs-12 col-sm-4 col-md-3 quicklink"> <a class="quicklink__link sm-text-center" href="/general-help/consumer-rights-finder"> <img class="quicklink__image" src="/assets/uploads/homepage-quicklinks/rights-finder.png" alt="Check your rights" /> <img class="quicklink__image quicklink__image--hover" src="/assets/uploads/homepage-quicklinks/rights-finder-hover.png" alt="Check your rights" /> <p class="quicklink__title">Check your rights</p> </a> </div> <div class="col-xs-12 col-sm-4 col-md-3 quicklink"> <a class="quicklink__link sm-text-center" href="/general-help/consumer-laws/consumer-guarantees-act"> <img class="quicklink__image" src="/assets/uploads/homepage-quicklinks/icon-cga.png" alt="Consumer Guarantees Act" /> <img class="quicklink__image quicklink__image--hover" src="/assets/uploads/homepage-quicklinks/icon-cga-hover.png" alt="Consumer Guarantees Act" /> <p class="quicklink__title">Consumer Guarantees Act</p> </a> </div> <div class="col-xs-12 col-sm-4 col-md-3 quicklink quicklink--first-sm"> <a class="quicklink__link sm-text-center" href="/general-help/common-consumer-issues/refund-replacement-repair"> <img class="quicklink__image" src="/assets/uploads/homepage-quicklinks/get-advice-button-refunds.png" alt="Refund, replacement, repair" /> <img class="quicklink__image quicklink__image--hover" src="/assets/uploads/homepage-quicklinks/get-advice-button-refunds-hover.png" alt="Refund, replacement, repair" /> <p class="quicklink__title">Refund, replacement, repair</p> </a> </div> <div class="col-xs-12 col-sm-4 col-md-3 quicklink quicklink--first"> <a class="quicklink__link sm-text-center" href="/help-product-service/cars"> <img class="quicklink__image" src="/assets/uploads/homepage-quicklinks/Tips.png" alt="Cars" /> <img class="quicklink__image quicklink__image--hover" src="/assets/uploads/homepage-quicklinks/Tips-hover.png" alt="Cars" /> <p class="quicklink__title">Cars</p> </a> </div> <div class="col-xs-12 col-sm-4 col-md-3 hidden-xs quicklink"> <a class="quicklink__link sm-text-center" href="/help-product-service/cars/paying-registering-insuring-car/vehicle-registration-and-licensing"> <img class="quicklink__image" src="/assets/uploads/homepage-quicklinks/icons-vehicle-registration-licensing.png" alt="Vehicle registration and licensing" /> <img class="quicklink__image quicklink__image--hover" src="/assets/uploads/homepage-quicklinks/icons-vehicle-registration-licensing-hover.png" alt="Vehicle registration and licensing" /> <p class="quicklink__title">Vehicle registration and licensing</p> </a> </div> <div class="col-xs-12 col-sm-4 col-md-3 hidden-xs quicklink quicklink--first-sm"> <a class="quicklink__link sm-text-center" href="/general-help/common-consumer-issues"> <img class="quicklink__image" src="/assets/uploads/homepage-quicklinks/icon-common-consumer-issues.png" alt="Common consumer issues" /> <img class="quicklink__image quicklink__image--hover" src="/assets/uploads/homepage-quicklinks/icon-common-consumer-issues-hover.png" alt="Common consumer issues" /> <p class="quicklink__title">Common consumer issues</p> </a> </div> <div class="col-xs-12 col-sm-4 col-md-3 hidden-xs quicklink"> <a class="quicklink__link sm-text-center" href="/general-help/consumer-laws"> <img class="quicklink__image" src="/assets/uploads/homepage-quicklinks/icon-other-laws.png" alt="Consumer laws" /> <img class="quicklink__image quicklink__image--hover" src="/assets/uploads/homepage-quicklinks/icon-other-laws-hover.png" alt="Consumer laws" /> <p class="quicklink__title">Consumer laws</p> </a> </div> <div class="col-xs-12 col-sm-4 col-md-3 hidden-xs hidden-md hidden-lg quicklink quicklink--first"> <a class="quicklink__link sm-text-center" href=""> <p class="quicklink__title"></p> </a> </div> </div> <div class="js--sticky-end"></div> </div> <div class="home-news"> <div class="container"> <div class="row"> <div class="col-sm-12 col-md-7"> <a class="home-news-feature home-news-feature--image" href="/news-and-media/kiwis-lose-184-million-to-scams" style="background-image: url(/assets/FAW-22/11266-CPRO-Fraud-Awareness-Week-News-Article-345x230-NOV24-v2__ScaleWidthWzgwMF0.jpg)"> <figure class="home-news-feature__image"> <img width="345" height="230" alt="Lady sitting on couch with laptop" src="/assets/FAW-22/11266-CPRO-Fraud-Awareness-Week-News-Article-345x230-NOV24-v2__ScaleMaxWidthWzgwMF0.jpg" loading="lazy" /> </figure> <div class="home-news-feature__overlay"> <p class="home-news__headline">Kiwis lose $194 million to scams</p> <p class="home-news__date">12 Nov 2024</p> <p class="home-news__abstract"> The latest figures provided by the major banks to Consumer Protection for Fraud Awareness Week shows $194 million was lost to bank scams. </p> </div> </a> </div> <div class="col-sm-12 col-md-5"> <div class="home-news-list"> <h3 class="home-news-list__title">News & updates</h3> <ol class="home-news-list__items"> <li class="home-news-list__item"> <a class="home-news__headline" href="/news-and-media/monitoring-the-system-results-of-the-2024-new-zealand-consumer-survey-are-now-available">Monitoring the system - Results of the 2024 New Zealand Consumer Survey are now available</a> <p class="home-news__date">12 Aug 2024</p> </li> <li class="home-news-list__item"> <a class="home-news__headline" href="/news-and-media/consumer-information-serene-heaters-safety-recall">Consumer information – Serene Heaters safety recall </a> <p class="home-news__date">10 May 2024</p> </li> <li class="home-news-list__item"> <a class="home-news__headline" href="/news-and-media/check-for-button-batteries-this-christmas">Check for button batteries this Christmas</a> <p class="home-news__date">11 Dec 2023</p> </li> <li class="home-news-list__item"> <a class="home-news__headline" href="/news-and-media/pause-before-you-pay-this-black-friday">'Pause before you Pay' this Black Friday</a> <p class="home-news__date">22 Nov 2023</p> </li> </ol> <p class="home-news__more hidden-print"> <a class="button button--secondary button--small" href="/news-and-media"> Read more news </a> </p> </div> </div> </div> </div> </div> <footer class="footer"> <div class="container"> <div class="row hidden-print"> <div class="col-sm-12 col-md-3 footer__block footer__block--left"> <div class="row"> <div class="col-md-12"> <h5 class="footer__heading">Main menu</h5> <a class="footer__link footer__link--js-nav" href="general-help">General help</a> <a class="footer__link footer__link--js-nav" href="help-product-service">Help by product & service</a> <a class="footer__link footer__link--js-nav" href="guidance-for-businesses">Business guidance</a> <a class="footer__link footer__link--js-nav" href="news-and-media">News & updates</a> <a class="footer__link footer__link--js-nav" href="research-and-resources">Research and Resources</a> </div> </div> </div> <div class="col-sm-12 col-md-6 footer__block footer__block--center"> <div class="row"> <div class="col-sm-12"> <div class="footer__hairline footer__hairline--sm"></div> <h5 class="footer__heading">What are you looking for?</h5> </div> <div class="col-sm-12 col-md-6"> <a class="footer__link" href="/general-help/consumer-laws/consumer-guarantees-act">Consumer Guarantees Act</a> <a class="footer__link" href="/general-help/consumer-laws/fair-trading-act">Fair Trading Act</a> <a class="footer__link" href="/general-help/common-consumer-issues/faulty-and-unsafe-products">Faulty and unsafe products</a> <a class="footer__link" href="/publications">Publications</a> <a class="footer__link" href="/research-and-resources/school-resources">School resources</a> </div> <div class="col-sm-12 col-md-6"> </div> </div> </div> <div class="col-sm-12 col-md-3 footer__block footer__block--right"> <div class="row"> <div class="col-md-12"> <div class="footer__hairline footer__hairline--sm"></div> <h5 class="footer__heading">About us</h5> <a href="https://facebook.com/ConsumerProtectionNZ" target="_blank" title="Consumer Protection on Facebook"> <i class="icon-facebook" aria-label="Consumer Protection on Facebook"></i> </a> <a href="https://www.instagram.com/consumerprotectionnz" target="_blank" title="Consumer Protection on Instagram"> <i class="icon-instagram" aria-label="Consumer Protection on Instagram"></i> </a> <a href="https://www.youtube.com/channel/UCZn66hvF4S7l_hI23ujqkAw" target="_blank" title="Consumer Protection on YouTube"> <i class="icon-youtube" aria-label="Consumer Protection on YouTube"></i> </a> <a class="footer__link" href="/contact-us">Contact Us</a> <a class="footer__link" href="/sitemap">Sitemap</a> <a class="footer__link" href="/about-us">About us</a> </div> </div> </div> </div> <div class="row footer__block footer__block--logos hidden-print"> <div class="col-sm-12 col-md-6 xs-text-center md-text-left"> <div class="footer__hairline footer__hairline--sm"></div> <a class="footer__logo footer__logo--mbie" href="http://www.mbie.govt.nz/" target="_blank" title="Ministry of Business, Innovation and Employment"> <i class="icon-mbie" aria-label="Ministry of Business, Innovation and Employment"></i> </a> </div> <div class="col-sm-12 col-md-6 xs-text-center md-text-right"> <a class="footer__logo footer__logo--nzgovt" href="https://www.govt.nz/" target="_blank" title="New Zealand Government - Te Kāwanatanga o Aotearoa"> <i class="icon-nz-govt" aria-label="New Zealand Government - Te Kāwanatanga o Aotearoa"></i> </a> </div> </div> <div class="row hidden-print"> <div class="col-md-12"> <div class="footer__hairline"></div> </div> </div> <div class="row"> <div class="col-sm-12 col-md-6 xs-text-center md-text-left hidden-print"> <a class="footer__link footer__link--utility" href="/copyright">Copyright</a> <a class="footer__link footer__link--utility" href="/disclaimer">Disclaimer</a> <a class="footer__link footer__link--utility" href="/privacy">Privacy</a> </div> <div class="col-sm-12 col-md-6"> <p class="footer__copyright xs-text-center md-text-right">Crown copyright © 2024 </p> </div> </div> </div> </footer> <script> // Smooth scroll to page anchor document.querySelectorAll('a[href^="#"]').forEach(anchor => { anchor.addEventListener('click', function (e) { e.preventDefault(); document.querySelector(this.getAttribute('href')).scrollIntoView({ behavior: 'smooth' }); }); }); </script> </div> <script type="application/javascript" src="/_resources/themes/app/dist/app.js?m=1731270276"></script> <script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=2&cb=1686971525" async></script></body> </html>