News & updates | Consumer Protection

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href="https://www.consumerprotection.govt.nz">Home</a> <span class="breadcrumb__divider">&rsaquo;</span> </li> <li class="breadcrumb breadcrumb--active">News & updates</li> </ol> </div> <div class=" col-md-7 col-lg-6"> <h1 class="page-header__title">News & updates</h1> <h2 class="page-header__intro">Keep up to date with news, updates and scam alerts.</h2> </div> </div> </div> </div> <div class="container layout" id="layout"> <div class="row"> <div class="col-xs-12 visible-xs visible-sm"> <div class="news-filters hidden-print"> <h6 class="news-filters__label">Filter by</h6> <form class="form form--news-filters"> <div class="form__field form__field--dropdown form__field--dates"> <select name="date"> <option value="/news-and-media">All dates</option> <option value="/news-and-media?from=2024-01-01&to=2024-12-31"> 2024 </option> <option value="/news-and-media?from=2023-01-01&to=2023-12-31"> 2023 </option> <option value="/news-and-media?from=2022-01-01&to=2022-12-31"> 2022 </option> </select> </div> <div class="form__field form__field--dropdown form__field--tags"> <select name="tag"> <option value="/news-and-media">All tags</option> <option value="/news-and-media?tag=3"> All news and updates </option> <option value="/news-and-media?tag=4"> Campaigns </option> <option value="/news-and-media?tag=1"> Scam alerts </option> </select> </div> </form> </div> </div> <div class="col-xs-12 col-md-9 col-md-push-3 search-results search-results--news"> <div class="typography spacing-top spacing-bottom spacing-left"> <div class="search-results__header"> <h2 class="search-results__title"> All news and media </h2> <p class="search-results__results-count"> Displaying 1 – 10 of 10 results </p> </div> <ul class="search-results__list"> <li class="search-results__list-item search-results__list-item--featured"> <span class="search-results__list-item-image search-results__list-item-image--bg" style="background-image: url(/assets/FAW-22/11266-CPRO-Fraud-Awareness-Week-News-Article-345x230-NOV24-v2__FillWzYzMCw0MDBd.jpg)"></span> <figure class="search-results__list-item-image"> <img width="345" height="230" alt="Lady sitting on couch with laptop" src="/assets/FAW-22/11266-CPRO-Fraud-Awareness-Week-News-Article-345x230-NOV24-v2__ScaleMaxWidthWzgwMF0.jpg" loading="lazy" /> </figure> <figure class="search-results__list-item-image hidden-xs sr-only"> <img width="345" height="230" alt="Lady sitting on couch with laptop" src="/assets/FAW-22/11266-CPRO-Fraud-Awareness-Week-News-Article-345x230-NOV24-v2__ScaleMaxWidthWzgwMF0.jpg" loading="lazy" /> </figure> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/kiwis-lose-184-million-to-scams" class="search-results__list-item-link">Kiwis lose $194 million to scams</a> </h3> <p class="search-results__list-item-date">12 November 2024</p> <div class="search-results__list-item-summary"> The latest figures provided by the major banks to Consumer Protection for Fraud Awareness Week shows $194 million was lost to bank scams. </div> </li> </ul> <ul class="search-results__list"> <li class="search-results__list-item"> <figure class="search-results__list-item-image"> <img width="200" height="113" alt="NZ Consumer survey 2024" src="/assets/uploads/news-items-images/NZ-Consumer-survey-2024__ScaleMaxWidthWzIwMF0.JPG" loading="lazy" /> </figure> <div class="search-results__list-item-details"> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/monitoring-the-system-results-of-the-2024-new-zealand-consumer-survey-are-now-available" class="search-results__list-item-link">Monitoring the system - Results of the 2024 New Zealand Consumer Survey are now available</a> </h3> <p class="search-results__list-item-date">12 August 2024</p> </div> <div class="search-results__list-item-summary"> The latest consumer survey was undertaken earlier this year, and was for the first time completed entirely online. </div> </li> <li class="search-results__list-item"> <figure class="search-results__list-item-image"> <img width="200" height="130" alt="serene heater news" src="/assets/uploads/news-items-images/serene-heater-news__ScaleMaxWidthWzIwMF0.jpg" loading="lazy" /> </figure> <div class="search-results__list-item-details"> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/consumer-information-serene-heaters-safety-recall" class="search-results__list-item-link">Consumer information – Serene Heaters safety recall </a> </h3> <p class="search-results__list-item-date">10 May 2024</p> </div> <div class="search-results__list-item-summary"> Following WorkSafe prohibition notice on Serene S2068 wall mounted bathroom heaters, MBIE has worked with suppliers to recall this product from the New Zealand. </div> </li> <li class="search-results__list-item"> <figure class="search-results__list-item-image"> <img width="200" height="133" alt="button batteries" src="/assets/uploads/news-items-images/button-batteries__ScaleMaxWidthWzIwMF0.jpg" loading="lazy" /> </figure> <div class="search-results__list-item-details"> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/check-for-button-batteries-this-christmas" class="search-results__list-item-link">Check for button batteries this Christmas</a> </h3> <p class="search-results__list-item-date">11 December 2023</p> </div> <div class="search-results__list-item-summary"> New Zealand families are being urged to check for button batteries when they’re doing their Christmas shopping. </div> </li> <li class="search-results__list-item"> <figure class="search-results__list-item-image"> <img width="200" height="145" alt="Pause before you pay - Black Friday" src="/assets/uploads/news-items-images/pause-before-you-pay-black-friday__ScaleMaxWidthWzIwMF0.jpg" loading="lazy" /> </figure> <div class="search-results__list-item-details"> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/pause-before-you-pay-this-black-friday" class="search-results__list-item-link">'Pause before you Pay' this Black Friday</a> </h3> <p class="search-results__list-item-date">22 November 2023</p> </div> <div class="search-results__list-item-summary"> Kiwis are being urged to pause before they pay this Black Friday by MBIE’s Consumer Protection team in order to avoid falling victim to scammers. </div> </li> <li class="search-results__list-item"> <figure class="search-results__list-item-image"> <img width="200" height="200" alt="kiwis lose 200 million to scams" src="/assets/uploads/news-items-images/kiwis-lose-200-million-to-scams__ScaleMaxWidthWzIwMF0.jpg" loading="lazy" /> </figure> <div class="search-results__list-item-details"> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/kiwis-lose-200-million-to-scams" class="search-results__list-item-link">Kiwis lose $200 million to scams</a> </h3> <p class="search-results__list-item-date">08 November 2023</p> </div> <div class="search-results__list-item-summary"> Figures provided by the major banks to Consumer Protection for Fraud Awareness Week show almost two hundred million dollars was lost to scams in the last year. </div> </li> <li class="search-results__list-item"> <div class="search-results__list-item-details"> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/owners-of-older-top-loader-samsung-washing-machines-urged-to-check-model-numbers-after-fire" class="search-results__list-item-link">Owners of older top loader Samsung washing machines urged to check model numbers after fire</a> </h3> <p class="search-results__list-item-date">16 October 2023</p> </div> <div class="search-results__list-item-summary"> Owners of four top loader Samsung washing machines manufactured more than a decade ago are being encouraged to double-check their model number. </div> </li> <li class="search-results__list-item"> <figure class="search-results__list-item-image"> <img width="200" height="133" alt="2016 National Consumer Survey" src="/assets/uploads/2016-National-Consumer-Survey__ScaleMaxWidthWzIwMF0.jpg" loading="lazy" /> </figure> <div class="search-results__list-item-details"> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/results-of-the-2022-new-zealand-consumer-survey-are-now-available" class="search-results__list-item-link">Results of the 2022 New Zealand Consumer Survey are now available</a> </h3> <p class="search-results__list-item-date">19 May 2023</p> </div> <div class="search-results__list-item-summary"> The New Zealand Consumer Survey is conducted every two years by MBIE’s Consumer Protection team. </div> </li> <li class="search-results__list-item"> <figure class="search-results__list-item-image"> <img width="200" height="200" alt="8588 TWSD Blinds Safety campaign Graphic Option1 150dpi" src="/assets/Photos/8588-TWSD-Blinds-Safety-campaign_Graphic_Option1_150dpi__ScaleMaxWidthWzIwMF0.png" loading="lazy" /> </figure> <div class="search-results__list-item-details"> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/got-kids-go-cordless" class="search-results__list-item-link">Got kids? Go cordless!</a> </h3> <p class="search-results__list-item-date">29 August 2022</p> </div> <div class="search-results__list-item-summary"> Consumers shopping for new curtains or blinds should choose options that are cordless. </div> </li> <li class="search-results__list-item"> <figure class="search-results__list-item-image"> <img width="200" height="133" alt="Man door knocks woman" src="/assets/Photos/doortodoor__ScaleMaxWidthWzIwMF0.jpg" loading="lazy" /> </figure> <div class="search-results__list-item-details"> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/your-right-to-stop-door-knockers" class="search-results__list-item-link">Your right to stop door knockers</a> </h3> <p class="search-results__list-item-date">16 August 2022</p> </div> <div class="search-results__list-item-summary"> Changes to legislation offer more protections for residents approached by door-to-door salespeople. </div> </li> <li class="search-results__list-item"> <figure class="search-results__list-item-image"> <img width="200" height="200" alt="8151 Montage v4 1" src="/assets/uploads/8151-Montage-v4-1__ScaleMaxWidthWzIwMF0.jpg" loading="lazy" /> </figure> <div class="search-results__list-item-details"> <h3 class="search-results__list-item-title search-results__list-item-title--tight"> <a href="/news-and-media/phishing-makes-up-most-scams-reported-to-cert-nz" class="search-results__list-item-link">Phishing makes up most scams reported to CERT NZ</a> </h3> <p class="search-results__list-item-date">15 June 2022</p> </div> <div class="search-results__list-item-summary"> How to protect your hard earned money from scammers who want it. </div> </li> </ul> </div> </div> <div class="js--sticky-base--sidebar"></div> <aside class="aside--sticky js--sticky-content--sidebar hidden-xs hidden-sm col-xs-12 col-md-3 col-md-pull-9 hidden-print spacing-top spacing-bottom"> <nav class="sidebar-nav sidebar-nav--news"> <h2 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