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<html>  <head>  <title>Publications - Whitney Interactive Design</title> <style type="text/css">  </style>  <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <link rel="stylesheet" type="text/css" href="wq.css"> <meta name="keywords" content="Whitney Quesenbery, user research, user experience, usability"> </head> <body text="#000" bgcolor="#FFF" topmargin="0", leftmargin="0"> <table width="100%" border="0" cellspacing="0" cellpadding="0" bgcolor="#669999"> <tr> <td width="315"><img src="images/wq-logo-top.gif" width="315" height="73" alt="WQ Usability"></td> <td><a href="#content"><img src="images/dot_t.gif" width="2" height="2" alt="Skip to main content" border="0"></a></td> </tr> <tr> <td bgcolor="#CCC" valign="top"><img src="images/wq-logo-bottom.gif" width="315" height="23" alt=" "></td> <td bgcolor="#666" valign="middle" class=smalltext>     <a class="menu" href="index.html">Home</a>     <a class="menu" href="services.html">What we do</a>     <a class="menu" href="storytelling.html">Storytelling for User Experience</a>     <a class="menu" href="publications.html">Articles and downloads</a>     <a class="menu" href="biography.html">About us</a> </td> </tr> </table> <table width="100%" border="0" cellspacing="0" > <tr> <td width="1%" valign="top">  </td> <td width="73%" valign="top">  <h1 class="pagetitle">Articles and Downloads</h1>   Books <a href="http://www.rosenfeldmedia.com/books/storytelling/"> <img src="images/storytelling-cover-md.gif" alt="Book cover" width="100" height="150" hspace="10" vspace="5" border="0" align="left">Storytelling for User Experience: Crafting Stories for Better Design</a> co-author Kevin Brooks. Rosenfeld Media, April 2010 <a href="http://www.rosenfeldmedia.com/books/storytelling/">Book blog</a> | <a href="http://www.wqusability.com/storycards.html">UX Story Cards</a> We all tell stories. It's one of the most natural ways to share information, as old as the human race. This book is about how to use something we already know in a new way. Stories help us gather and communicate user research, put a human face on analytic data, communicate design ideas, encourage collaboration and innovation, and create a sense of shared history and purpose.   <img src="images/globalUX_cover.jpg" alt="Global UX book cover" width="100" height="123" hspace="10" vspace="5" align="left"><a href="http://www.amazon.com/gp/product/012378591X">Global UX: Design and research in a connected world</a> co-author Daniel Szuc. Morgan Kauffman, November 2011 Twitter <a href="https://twitter.com/#!/globalux">@globalux</a> As the world becomes more and more connected, the ways in which we work change. GlobalUX offers real world stories of successful UX practices, based on interviews with more than 60 practitioners , as examples of different ways of working globally. Throughout the book, you will find best practices and lessons learned to help answer common questions and avoid common problems in a multitude of situations. Book Chapters <img src="articles/personas-cover-small.jpg" alt="Cover image for the book "The Persona Lifecycle" width="98" height="120" hspace="10" vspace="5" align="left">Personas and Narrative in The Persona Lifecycle by Tamara Adlin and John Pruitt. Morgan Kauffman, March 2006. Available on <a href="http://www.amazon.com/gp/product/0125662513/103-9979211-3927053">Amazon</a>. <a href="http://books.elsevier.com/us//mk/us/subindex.asp?maintarget=&isbn=&country=United+States&srccode=&ref=&subcode=&head=&pdf=&basiccode=&txtSearch=&SearchField=&operator=&order=&community=mk">Publisher's site</a>. <blockquote> The first how-to book on personas, filling a gap for anyone interested in using personas in their practice. My chapter explores the relationship between personas and the stories they tell. See other articles on <a href="articles/personas_storytelling.html">personas and storytelling</a>. </blockquote> <a href="http://www.amazon.com/exec/obidos/tg/detail/-/0805841415/102-6190223-3865740"><img src="articles/idbook-cover100x156.jpg" width="100" height="156" hspace="10" border="0" align="left" vspace="5" alt="Content and Complexity cover image"></a>Dimensions of Usability in Content and Complexity: Information Design in Technical Communication, edited by Michael Albers and Beth Mazur. Erlbaum, 2003 <a href="articles/book-chapters.pdf"> </a>Available on <a href="http://www.amazon.com/exec/obidos/tg/detail/-/0805841415/102-6190223-3865740">Amazon.</a> <a href="articles/book-chapters.pdf">Chapters overview</a> (45K PDF) Full text in <a href="http://www.google.com/url?sa=X&q=http://books.google.com/books?id=h7jAMkUeeWQC&pg=PT87&lpg=PT87&dq=%22whitney+quesenbery%22&source=bl&ots=Wvh44hP8iq&sig=tQ11j8oo2aiaUm0b3LV8vuzvlSE&hl=en&ct=ga&cd=1gXJpOR0ehE&usg=AFQjCNH9vBRxOMZqbZ1KRKic2DATUNoF0Q">GoogleBooks</a> <blockquote> A look at the <a href="articles/getting-started.html">5Es</a> (effective, efficient, engaging, error-tolerant, easy to learn) of usability and how they can help guide a design project from setting initial usability goals through design choices and evaluation techniques. <blockquote> "All of (the chapters) are interesting and useful in their own way. But I must admit that I think Whitney Quesenbery's chapter on the Five Dimensions of Usability (aka, the "5 Es of Usability") is going to be on just a few syllabi in the fall." - <a href="http://www.idblog.org/archives/000111.html">Beth Mazur, ID Blog</a> </blockquote> </blockquote> <img src="images/dot_t.gif" width="100" height="200" hspace="10" align="left">Usability Standards: Connecting Practice Around the World in Connecting People with Technology: Issues in Professional Communication, edited by George F. Hayhoe and Helen M. Grady, Baywood Publishers, 2008 Available on <a href="http://www.amazon.com/Connecting-People-Technology-Communication-Communications/dp/0895033755">Amazon</a>. <a href="http://www.baywood.com/books/previewbook.asp?id=978-0-89503-375-8">Publisher's site</a> <blockquote> Do usability methods, process and practice depend on context and country? Is it enough to have a common approach, or do there need to be formal standards to connect practice around the world? This chapter looks at the successes (and failures) of usability and accessibility standards. <blockquote>   </blockquote> </blockquote> <a name="storytelling"></a><img src="images/dot_red.gif" width="300" height="5" vspace="10" alt=""> Storytelling, personas, and theatre <a href="http://www.rosenfeldmedia.com/books/storytelling/">Storytelling for User Experience Design blog</a> Posts on storytelling and its uses at Rosenfeld Media <a href="articles/theatre-interactions.html">Designing Theatre, Designing User Experience</a> ACM Interactions, March/April 2005, p55-57 A few lessons from the theatre for designing the user experience. <a href="articles/virtual_communities.pdf">Virtual Communities: Weaving the Human Web</a> STC Intercom, January 2004, p 26-28 Lessons on how to help people suceed with search, from usability research with consumers using online health information. <a href="http://www.boxesandarrows.com/view/when_the_show_must_go_on_its_time_to_collaborate_or_die">When the show must go on, it's time to collaborate or die</a> Boxes and Arrows, March 2002 What I learned about UI design while working in the theatre. <a href="handouts/storytelling.pdf">Storytelling: Using Narrative to Communicate Design Ideas</a> Presentation at the 48th Annual Conference Society for Technical Communication, 2001 Personas workshops <a href="handouts/personas-team-uf2008.pdf">Making Personas Part of Your Team</a> (<a href="handouts/personas-team-slides-uf2008.pdf">slides</a>) - with Ginny Redish <a href="handouts/personas-in-action.pdf">Putting Personas to Work</a> <ul> <li><a href="articles/personas_storytelling.html">More about Personas and Storytelling</a></li> <li><a href="http://www.rosenfeldmedia.com/books/storytelling/">Storytelling for User Experience book site</a></li> </ul> <a name="workshops" id="workshops"></a><img src="images/dot_teal.gif" width="300" height="5" vspace="10" alt=""> Usability techniques workshops <a href="http://www.slideshare.net/whitneyq/3-usability-techniques">Three ways to help users understand your information</a> Center for Plain Language workshop with Ginny Redish and Kate Walser (November 2010) <a href="handouts/participant tasks.pdf">Letting Participants Choose Their Own Tasks</a> STC Summit 2009, Atlanta, GA Make your usabilty tests more engaging by tailoring the usability tasks to participants' interests. <a href="handouts/righttechnique-uf2008.pdf">Choosing the Right Usability Technique (Getting the Answers You Need)</a> User Friendly 2008, Shenzhen China (with Daniel Szuc) A look at usability methods by starting from the question you are trying to answer. <a href="handouts/expert_reviews_stc2007.pdf">Conducting a User-Centered Expert Review</a> STC 2007 (with Caroline Jarrett) A technique for conducting an expert review that starts with users and their goals for using the site or application <a href="handouts/notes&analysis.pdf">Getting More Out of a Usability Test</a> User Friendly 2006 Hangzhou, China Taking notes during a usability session to make analysis and reporting easier and more effective. <a href="handouts/reporting_usability.pdf">Reporting Usability Results</a> User Friendly 2005 Shanghai, China What makes usability reports useful? Updates from the international standard on reporting summative usability results (CIF) and information from a workshop on more informal reporting. <a href="handouts/personas-team-uf2008.pdf">Making Personas Part of Your Team</a> - (<a href="handouts/personas-team-uf2008.pdf">workbook</a> |<a href="handouts/personas-team-slides-uf2008.pdf">slides</a>) User Friendly 2008, Shenzhen China (with Ginny Redish) An introduction to personas, how to collect data for them, create them, and use them for design and innovation <a href="handouts/personas-in-action.pdf">Putting Personas to Work</a> STC Rocky Mountain Chapter This workshop focused on how we can use personas to design products, documentation and web sites <a href="articles/how%20to%20look%20at%20a%20form.pdf">How to look at a form - in a hurry </a> with Caroline Jarrett, UPA 2006: Usability Through Storytelling, Broomfield, Colorado, US What do you do if you only have a day, or just thirty minutes to evaluate a form. A quick technique that work for any expert review. <a href="handouts/interaction_design.pdf">Interaction Design: Helping Users Work Better </a> User Friendly 2004 Beijing A user-centered view of different models of interaction design. <a name="plainlanguage"></a><img src="images/dot_red.gif" width="300" height="5" vspace="10" alt=""> Plain language <a href="http://www.apogeehk.com/articles/Usability_doesnt_stop_when_you_write_the_content.html">Usability doesn't stop when you write the content</a> Apogee, May 2008 Too often, user-centered design stops where the content begins. But plain language is part of user-centered design; easy-to-read content makes sites more usable and accessible. Applying usability principles to content for diverse audiences with Caroline Jarrett and Ian Roddis. HCI 2006: Engage, London, UK What we learned when re-writing content for teens and audiences new to university: avoid long blocks of text, create informative headings, and provide navigation options within the content. <a href="http://www.uxmatters.com/MT/archives/000080.php">More Alike Than We Think </a>UXmatters, March 20, 2006 Finding common ground in the usability needs of teens, older adults and low literacy <a href="articles/language-usability-tekom.html">Language and Usability</a> (<a href="articles/language-usability-tekom.html">Proceedings notes</a>, <a href="handouts/language-usability.pdf">Presentation slides</a>, <a href="articles/language-usability-cn.pdf">中文 - Chinese translation</a>) A keynote presentation at the 2004 Tekom conference in Weisbaden, Germany, November 10, 2004 <ul> <li><a href="http://www.usabilityprofessionals.org/civiclife/access" class="smalltext">UPA Usability in Civic Life Project: Accessibility and Plain Language </a></li> </ul> <a name="usableaccessibility" id="healthcare2"></a><img src="images/dot_dkviolet.gif" width="300" height="5" vspace="10" alt=" "> Usable accessibility | Universal usability <a href="http://www.uxmatters.com/mt/archives/2010/12/accessibility-firstfor-a-better-user-experience-for-all.php">Accessibility First—for a Better User Experience for All</a> UXmatters, 20011 <a href="http://www.uxmatters.com/mt/archives/2009/02/usable-accessibility-making-web-sites-work-well-for-people-with-disabilities.php#comments">Usable Accessibility: Making Web sites work well for people with disabilities</a> UXmatters, 2009 <a href="http://www.uxmatters.com/MT/archives/000136.php">Creating a Univeral Usability Agenda </a>UXmatters, 2006 <a href="http://www.uxmatters.com/MT/archives/000017.php">Why People Matter </a>UXmatters, 2006 <a name="5es"></a><img src="images/dot_teal.gif" width="300" height="5" vspace="10" alt=""> 5Es: Dimensions of usability <a href="articles/5es-citj0204.pdf">Balancing the 5Es</a> <a href="articles/5es-citj-cn.pdf">(中文 - Chinese translation</a>) Cutter IT Journal - February 2004, pp 4-11 Also in <a href="articles/5es-citj0204.pdf">"Software Usability: Strategies for Meeting Business Goals and Users' Needs"</a> Functional requirements answer the question, What does this program have to do? Usability requirements answer different questions: How do users approach this work? How do they think about the tasks? How do they judge a successful experience? <a href="articles/5es-upa2003.pdf">Dimensions of Usabilility: Opening the Conversation, Driving the Process</a> Proceedings of the UPA 2003 Conference, June 2003 Using the 5Es to start a conversation about usability within a product design team. <a href="articles/more-than-ease-of-use.html">What Does Usability Mean: Looking Beyond Ease of Use</a> Proceedings of the 48th Annual Conference Society for Technical Communication, 2001 This paper accompanied a panel with Caroline Jarrett, Judy Ramey and Ginny Redish and introduces the 5Es concept of dimensions of usability. <ul> <li><a href="articles/getting-started.html">More about The 5Es of Use</a> </li> </ul> <a name="search"></a><img src="images/dot_dkviolet.gif" width="300" height="5" vspace="10" alt=""> Search <a href="handouts/design4search-uf09.pdf">Designing for search: making information easy to find</a>Workshop from User Friendly 2009, Shanghai Designing for search: case studies from the Open University Three papers look at different aspects of how we improved the user experience of a large university web site through user-centered design and search analytics. <ul><li><a href="articles/designing-for-search-stc2008.pdf"> Designing for Search: Making Information Easy to Find</a> with Caroline Jarrett, Ian Roddis, Viki Stirling, Sarah Allen, STC 2008 This paper looks the role that good content design plays in making information easy to find. Examples from the Open University web site illustrate how the design of the content works with the design of the web site to make information easier to find, easier to understand, and easier to use to meet a goal (or answer a question). </li> <li><a href="articles/search-is-normal-upa2008.pdf">Search is now normal behavior. What do we do about that?</a> with Caroline Jarrett, Ian Roddis, Viki Stirling, Sarah Allen, UPA 2008 Some say "Search represents a failure of navigation”. This case-study challenges that idea with an intensive analysis of a large university web site. The result is a view of search as part of user experience, and how the site design can work with this reality. </li> <li><a href="articles/search-hcii2009-jarrett_et_al.pdf">Using measurements to inform development of a complex web site used for complex tasks</a> with Caroline Jarrett, Ian Roddis, Viki Stirling, Sarah Allen, HCII 2009 The role of measurements - usability testing, search log analysis, and web traffic analysis to inform site design. The paper describes an example of triangulating data taken from all three sources to help make design decisions.</li> </ul> <a href="articles/search-intercom-200312.pdf">Designing a Search People Can Really Use</a> STC Itercom, December 2003, p 18-21 Lessons on how to help people succeed with search, from usability research with consumers using online health information. <a href="articles/whos-in-control-quesenbery.pdf">Who is in Control? The Logic Underlying the Intelligent Technologies Used in Performance Support</a> Technical Communication, Volume 49, Number 4, November 2002 (Frank R. Smith Outstanding Journal Article Competition - Outstanding Issue 2002) Intelligent agents, information visualization, search engines, collaborative filtering and how they related to performance support. <a href="articles/on-beyond-help.html">On Beyond Help User Assistance and the User Interface </a>Technical Communication, STC. April 2001. Winner 2001 Frank R. Smith Outstanding Journal Article Designing for different user approaches to search and finding information <a name="healthcare" id="healthcare"></a><img src="images/dot_dkviolet.gif" width="300" height="5" vspace="10" alt=""> Healthcare <a href="articles/consumer-health-usability.html">What do we mean by user friendly? - Meeting expectations for e-health applications</a> (<a href="articles/consumer-health-usability.pdf">PDF version</a>) A talk at <a href="http://www.consumerhealthinformatics.org/">Informatics for Consumer Health: Summit on Communication, Collaboration, and Quality</a>, November 6, 2009 <a href="articles/clinical_trials.html">Learning about Clinical Trials: The importance of viewpoints</a> (<a href="articles/clinical_trials_ux64.pdf">PDF version</a>) User Experience (UPA), Volume 6, Issue 4, 2007 What we learned in research about how cancer patients and their families look up information about clinical trials <a href="articles/workshop-healthcare-consumers-2008.html">Models of Healthcare Consumers' User Experience</a> A workshop at UPA 2008 <a name="voting"></a><img src="images/dot_olive.gif" width="300" height="5" vspace="10" alt=""> Voting, elections and public policy <a href="http://www.brennancenter.org/content/resource/better_ballots/">Better Ballots</a> This report, by the Brennan Center for Justice, looks at the impact of poor design and instructions - on paper and electronic ballots - on elections. <a href="http://www.usabilityprofessionals.org/civiclife/voting/documents/usability_accessibility_eac_roundtable.pdf">Connecting Usability and Accessiblity in Elections</a> Testimony at the EAC Roundtable on Usability and Accessibility, March 27, 2008 <a href="http://www.brennancenter.org/stack_detail.asp?key=97&subkey=38150&proj_key=76">The Machinery of Democracy: Voting System Security, Accessibility, Usability, and Cost</a> This four-part report, by the Brennan Center for Justice, is the final product of the first comprehensive, empirical analysis of electronic voting systems in the United States. I co-authored the usability section, and contributed to the accessibility section. <a href="http://www.uxmatters.com/MT/archives/000136.php">Creating a Univeral Usability Agenda</a> Article in UXmatters discussing how we used a series of resolutions on human factors and privacy to create an agenda for our work on the federal VVSG 2005 - Voluntary Voting System Guidelines <a href="articles/oops-they-forgot-usability.pdf">Oops! They Forgot the Usability: Elections as a Case Study</a> Keynote at the Michigan State University Conference on Usable Information Technology, October 26, 2004 <a href="http://www7.nationalacademies.org/cstb/project_evoting_wq_sjl.pdf">Putting People First: The Importance of User-Centered Design and Universal Usability to Voting Systems</a> with Sharon Laskowski, NIST. National Academies of Sciences (NAS) project on<a href="http://www7.nationalacademies.org/cstb/project_evoting.html"> A Framework for Understanding Electronic Voting</a>, October 2004 <a href="articles/voting-nist-symposium2003.pdf">Starting from People: Designing Usable Voting Systems</a> NIST Symposium on Building Trust and Confidence in Voting Systems, December 10-11, 2003 <a href="/articles/voting-gtri.html">What We Don't Know About Internet Voting and Usability</a><a href="/articles/voting-gtri.html"> </a>Georgia Tech Research Institute workshop on Internet Voting, November 13-14, 2001 <a href="/articles/voting-nv.html">Voting and Usability: Lessons Learned from the 2000 Presidential Election</a> STC-PMC News & Views, November 2001 <a href="http://www.stcsig.org/usability/newsletter/0101-voters.html">Voters Learn the Importance of Usability</a> Usability Interface, STC Usability SIG, January 2001 <ul> <li><a href="articles/voting-intro.html">More about Voting and Usability</a></li> <li><a href="http://www.usabilityprofessionals.org/civiclife/voting" class="smalltext">UPA Usability in Civic Life Project: Voting and Usability</a></li> </ul> <a name="politics"></a><img src="images/dot_dkviolet.gif" width="300" height="5" vspace="10" alt=""> Usability politics <a href="https://www.ashgate.com/shopping/title.asp?isbn=0%20566%2008656%205"><img src="articles/success_stories_cover2.jpg" alt="Book cover images" width="49" height="71" hspace="5" align="left"> </a>Forward to <a href="https://www.ashgate.com/shopping/title.asp?isbn=0%20566%2008656%205">Usability Success Stories</a> edited by Paul Sherman, Ashgate 2006 This book is a collection of great case studies sub-titled "How Organizations Improve By Making Easier-To-Use Software and Web Sites" <a href="articles/politics-of-design.pdf">The Politics of Design</a> AARP/Bentley College conference on <a href="http://www.bentley.edu/events/agingbydesign2004/">Aging By Design</a>, September 28, 2004. Looking beyond the craft of design to the politics behind good design and design process <a href="http://www.uxmatters.com/MT/archives/000017.php">Why People Matter</a><a href="http://www.uxmatters.com/MT/archives/000017.php"> </a>UXmatters, November 3, 2005 The social benefits of human-centered design <a href="http://www.uxmatters.com/MT/archives/000075.php">Trust and Blame</a><a href="http://www.uxmatters.com/MT/archives/000075.php"> </a>UXmatters, February 20, 2006 Why is it that the only humans who seemingly make errors are the people who are trying to use a product? <a href="http://www.apogeehk.com/articles/the_right_channel.html">Choosing the Right Channel for Communicating with Customers</a> with Daniel Szuc, Apogee, October 2005 <a href="http://www.uigarden.net/english/usability-half-way-round-the-world" nicetitle="Permanent link to this article">Usability Half-Way Round the World</a> uiGarden.net, 7 March 2005 (<a href="http://www.uigarden.net/chinese/di-qiu-ling-yi-bian-de-ke-yong-xing">中文 - Chinese translation </a>) <a href="articles/whats-in-name.html">What's in a Name?</a> Design Matters, STC Information Design SIG. May 2001 A short article looking at the various titles and how they relate to the different skills needed for usability. <a href="articles/ucd-on-ucd.html">Applying a UCD Process to Implementing a UCD Process</a> Proceedings of the 48th Annual Conference, Society for Technical Communication, 2001 <a href="articles/upa-workshop.html">UPA 99 Workshop Report: Crossing the Chasm - Promoting Usability in the Software Development Community </a>Common Ground, UPA, Vol 10 No 1, March 2000   <a name="styleguides"></a><img src="images/dot_teal.gif" width="300" height="5" vspace="10" alt=""> Styleguides and standards <a href="http://www.usabilityprofessionals.org/upa_publications/jus/2005_november/formative.html">Towards the Design of Effective Formative Test Reports</a> with Mary Theofaonos, NIST. Journal of Usability Studies, <a href="http://www.usabilityprofessionals.org/upa_publications/jus/2005_november/index.html">Issue 1, Volume 1</a>, November 2005, pp. 28-46 A report on an industry project to identify best practices in reports of formative usability evaluations. <a href="articles/ipcc-standards.pdf">Usability Standards: Connecting Practice Around the World </a> Proceedings of the IEEE International Professional Communication Conference (IPCC), July 2005, pages 451-457 <a href="http://www.stcsig.org/usability/newsletter/0208-building-blocks.html">Building Blocks to a Body of Knowledge for User-Centered Design: To Certify or Not to Certify</a> Usability Interface, STC Usability SIG, April 2002 A report on activities investigating certification for usability professionals. <a href="articles/better-style-guide-paper.pdf">Building A Better Style Guide</a> (<a href="articles/better-style-guide-slides.pdf">Presentation Handouts</a>) Proceedings of Usability Professionals' Association, 2001 A report on ways of using style guides to build consensus within a design team <a href="http://www.stcsig.org/usability/newsletter/0104-consensus.html">Using a Style Guide to Build Consensus</a> Usability Interface, STC Usability SIG, April 2001 A short introduction to the social aspects of style guides. <a name="prototyping"></a><img src="images/dot_rose.gif" width="300" height="5" vspace="10" alt=""> Prototyping and interaction design <a href="handouts/visio-prototyping.pdf">Prototyping and Usability Testing with Visio</a> with Karen Bachmann Society for Technical Communication, 2001 earlier versions Society for Technical Communication, 1997, 1998 <a href="articles/itv-design.html">Designing for Interactive Television</a> Published online, 1997 The Basics of Graphics That Really Do Work Online with Paul Hoffman Hyperviews (STC Online SIG) Vol 3 No 2, Summer 1996 UI Design - Keys to the Interactive Kingdom IEEE Multimedia Conference, Washington DC, May 1995 <a name="onlinedocs"></a><img src="images/dot_red.gif" width="300" height="5" vspace="10" alt=""> Online documents and hypertext <a href="articles/iw-lessons.pdf">Lessons from the InfoWeb - Creating a Successful Knowledge Management System</a> Hot Trends for Communicators - STC Region 5 Conference. October 1999 <a href="articles/getsmart.html">Get Smart: Interface Design and Production Meet Editorial on a New CD-ROM Magazine</a> Proceedings of the 43nd Annual Conference, Society for Technical Communication, 1996 <a href="articles/aj.html">An American Journey: Designing the Interface for an Electronic Document</a> Proceedings of the 42th Annual Conference Society for Technical Communication, 1995 Documentation's Holistic Role Journal of Computer Documentation, ACM-SIGDOC. Vol 23 No 4, November 1999 Designing Library Reference CD-ROM Interfaces for Usability Common Ground, UPA, Vol 7 No 4, October 1997 De-Confusing the User: A Taxonomy of Tools, Needs and Approaches for Effective Online Documents Rensaelear Polytechnical Institute Symposium The Five Year Horizon: Skills and Education for the Information Technologist September, 1997 Steps to Success: Applying an Interface Design Methodology to Electronic Documentation Spectrum 94, Rochester, New York. March 1994 Going Online: Developing a User Interface for an Online Document STC-PMC News & Views, Vol 29, No 3, November 1993 Interface Design for Online Documents American Association of University Publishers, June 1993 Hyperties User's Guide for Version 3.0 Cognetics Corporation, 1991  </td> <td width="2%" valign="top"> </td> <td width="25%" valign="top" > <A name="content"></a>      Articles on ... <ul> <li class="smalltext"><a href="#storytelling">Storytelling, personas, theatre</a></li> <li class="smalltext"><a href="#workshops">Usability techniques </a></li> <li class="smalltext"><a href="#plainlanguage">Plain language </a></li> <li class="smalltext"><a href="#usableaccessibility">Usable accessibility</a></li> <li class="smalltext"> <a href="#5es">5Es: dimensions of usability </a></li> <li class="smalltext"><a href="#search">Search</a></li> <li class="smalltext"><a href="#healthcare">Healthcare</a></li> <li class="smalltext"><a href="#voting">Elections and public policy</a> </li> <li class="smalltext"><a href="#politics">Usability politics</a></li> <li class="smalltext"><a href="#styleguides">Styleguides and standards </a></li> <li class="smalltext"><a href="#prototyping">Prototyping and design</a></li> <li class="smalltext"><a href="#onlinedocs">Online documents </a></li> </ul> <img src="images/dot_teal.gif" width="150" height="5" vspace="10" alt=""> Recent <a href="http://www.uxmatters.com/mt/archives/2010/12/accessibility-firstfor-a-better-user-experience-for-all.php">Accessibility First—for a Better User Experience for All</a> UXmatters <a href="http://www.slideshare.net/whitneyq/3-usability-techniques">Three ways to help users understand your information</a> Center for Plain Language workshop with Ginny Redish and Kate Walser. <a href="http://www.wqusability.com/articles/consumer-health-usability.html">Meeting expectations for e-health applications</a> - Informatics for Consumer Health - 2009 <a href="handouts/design4search-uf09.pdf">Designing for Search </a> Workshop from User Friendly 2009 <a href="handouts/righttechnique-uf2008.pdf">Choosing the Right Usability Technique (Getting the Answers You Need)</a> <a href="handouts/participant tasks.pdf">Letting Participants Choose Their Own Tasks</a> <ul> <li><a href="http://www.slideshare.net/whitneyq" class="smalltext">WhitneyqQ on Slideshare</a></li> <li><a href="http://www.slideshare.net/StorytellingUX" class="smalltext">StorytellingUX on Slideshare</a></li> </ul> <img src="images/dot_teal.gif" width="150" height="5" vspace="10" alt=""> <a name="translations"></a>In other languages <a href="articles/language-usability-cn.pdf">语言和可用性</a> Language and Usability <a href="articles/5es-citj-cn.pdf">平衡5E:可用性</a> Balancing the 5Es <a nicetitle="这篇文章的永久连结" href="http://www.uigarden.net/chinese/di-qiu-ling-yi-bian-de-ke-yong-xing">地球另一边的可用性 </a>Usability Half-Way Round the World (uiGarden.net) <a nicetitle="这篇文章的永久连结" href="http://www.uigarden.net/chinese/xin-ren-yu-ze-bei">信任与责备</a> Trust and Blame (uiGarden.net) <a href="articles/getting-started-fr.html">Utiliser les 5 E pour comprendre les utilisateurs</a> Using the 5Es to understand users <img src="images/dot_rose.gif" width="150" height="5" vspace="10" alt=""> UXMatters My Univeral Usability column explores the social benefits of human-centered design and ways in which we can create include more people in our work. <a href="http://www.uxmatters.com/mt/archives/2010/12/accessibility-firstfor-a-better-user-experience-for-all.php">Accessibility First—for a Better User Experience for All</a> <a href="http://www.uxmatters.com/mt/archives/2009/02/usable-accessibility-making-web-sites-work-well-for-people-with-disabilities.php#comments">Usable Accessibility: Making Web sites work well for people with disabilities</a> <a href="http://www.uxmatters.com/MT/archives/000136.php">Creating a Univeral Usability Agenda </a> <a href="http://www.uxmatters.com/MT/archives/000080.php">More Alike Than We Think </a> <a href="http://www.uxmatters.com/MT/archives/000075.php">Trust and Blame</a> (<a href="http://www.uigarden.net/chinese/xin-ren-yu-ze-bei">中文 - Chinese translation on uiGarden.net</a>) <a href="http://www.uxmatters.com/MT/archives/000017.php">Why People Matter</a><a href="http://www.uxmatters.com/MT/archives/000017.php"> </a> <img src="images/dot_rose.gif" width="150" height="5" vspace="10" alt=""> Quoted <a href="http://www.digitalbookworld.com/2011/digital-reading-thinking-on-both-sides-of-the-screen/">Digital Reading: Thinking on Both Sides of the Screen</a>, Anne Kostick, 4 Feb 2011 <a href="http://giraffeforum.com/wordpress/2009/02/22/improving-your-first-page-of-search-results/">Improving your first page of search results</a> Giraffe Forum quotes "<a href="http://www.wqusability.com/articles/search-is-normal-upa2008.pdf">Search is now normal behavior</a>", 22 Feb 2009 <a href="http://designcritique.net/index.php?post_id=123027">Design Critique Wordcast</a> Interview with Tim and Tom on plain language and its importance for usability, 23 Aug 2006 <a href="http://www.montgomeryadvertiser.com/apps/pbcs.dll/article?AID=/20060122/BUSINESS/601220301/1003">Keeping it simple gains ground</a> David Irvin, Montgomery Advertiser, 14 Feb 2006 <a href="http://www.kcrw.com/cgi-bin/db/kcrw.pl?show_code=de&air_date=1/17/06&tmplt_type=Show">Design and Architecture </a> Frances Anderton, KCRW Radio, 17 Jan 2006 <a href="http://www.usatoday.com/tech/products/2005-11-01-usability-cover_x.htm">Why are tech gizmos so hard to figure out? </a>Ed Baig, USA Today, 2 Nov 2005 <a href="http://stronglanguage.wordpress.com/2007/07/01/better-writing-on-the-web/">Next on the Web: better writing?</a> An interview by Steve Marshall in Strong Language      </td> </tr> </table> <table > <tr> <td colspan="6"><img src="images/dot_violet.gif" width="300" height="5" vspace="10" alt=" "></td> </tr> <tr> <td colspan="6" class="footer">Whitney Interactive Design</td> </tr> <tr> <td class="footer" nowrap width="18"><img src="/images/e.gif" width="18" height="18" align="absmiddle" border="0" alt="Email"></td> <td class="footer" nowrap width="186">whitneyq at wqusability dot com</td> <td class="footer" nowrap width="18"><a href="http://www.WQusability.com"><img src="/images/w.gif" width="18" height="18" alt="Web" border="0"></a></td> <td class="footer" nowrap width="131"><a href="http://www.WQusability.com">www.WQusability.com</a></td> <td class="footer" nowrap width="18"><img src="/images/p.gif" width="18" height="18" alt="Phone"></td> <td class="footer" nowrap width="78">908-617-1122</td> </tr> <tr> <td colspan="6" class="copyright">© 2002-2011, Whitney Quesenbery</td> </tr> </table>     </body> </html>