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alt="English (US)" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">English (US)</div></div></a></li><li class="block"><a href="/de/products/customer-service/social-media-channels/"><div class="flex items-center gap-3 w-full"><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAABgAgMAAADnSZEKAAAACVBMVEXdAAAAAAD/zgCNyoGDAAAAKUlEQVRIx+3KIQEAAAgDMEpSkpQUQOC/6VU/lSiKYlgE4DZPoiiKYXEBPif7Pajsl/wAAAAASUVORK5CYII=" alt="Deutsch" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">Deutsch</div></div></a></li><li class="block"><a href="/fr/products/customer-service/social-media-channels/"><div class="flex items-center gap-3 w-full"><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAABrBAMAAAACzpRpAAAAElBMVEXtKTkAI5X///+ptNv5t70BI5W/Z5beAAAARElEQVRo3u3MMREAMAgEMCz06gAltYB/M1XwG2MiIDUnuR29yoRCoVAoFAqFQqFQKBQKhUKhUCgUCoVCoVAoFAqFS+EHAeBnyskcu00AAAAASUVORK5CYII=" alt="Français" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">Français</div></div></a></li><li class="block"><a href="/es/products/customer-service/social-media-channels/"><div class="flex items-center gap-3 w-full"><img src="data:image/png;base64,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" alt="Español" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">Español</div></div></a></li><li class="block"><a href="/ar/products/customer-service/social-media-channels/"><div class="flex items-center gap-3 w-full"><img src="data:image/png;base64,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" alt="العربية" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">العربية</div></div></a></li><li class="block"><a href="/jp/products/customer-service/social-media-channels/"><div class="flex items-center gap-3 w-full"><img src="data:image/png;base64,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" alt="日本語" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">日本語</div></div></a></li></ul><span style="position:absolute;top:0;transform-origin:center 0;transform:rotate(180deg);visibility:hidden"><svg class="h-4 w-[22px] block absolute fill-white bg-white dark:bg-primarySpaceGrey dark:fill-primarySpaceGrey transform rotate-[225deg] -translate-x-1/2 left-3/4 top-[-10px] shadow-tooltip" style="display:block" width="10" height="5" viewBox="0 0 30 10" preserveAspectRatio="none"><polygon points="0,0 30,0 15,10"></polygon></svg></span></div></div></div></div></div></div><div class="w-full flex gap-6 desktop-lg:gap-10"><div class="self-center"><a href="/de/"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 64 52" class="inline pe-1 desktop-lg:pe-3 desktop-sm:h-6 desktop-lg:h-7 shrink-0 transition-transform duration-400"><path fill="#FAA21B" d="M4.605 8.975c.2-3.025 2.694-5.646 5.988-5.444.898.1 1.996.1 3.693 1.411C21.67 11.495 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class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 47 34" class="h-5 flex-none me-3"><g clip-path="url(#service_svg__a)"><path d="M23.512 6.123C15.999-3.201-1.1.196.064 15.229c.593 7.724 6.582 14.282 12.359 18.865l2.116-4.78c.799-1.57 2.058-2.895 3.63-3.823a10.361 10.361 0 0 1 5.258-1.42c1.86 0 3.684.492 5.257 1.42 1.573.928 2.832 2.253 3.63 3.823l2.117 4.78c5.777-4.583 11.766-11.141 12.358-18.865C48.123.177 31.045-3.2 23.512 6.123Zm0 16.099a5.83 5.83 0 0 1-3.08-.872 5.27 5.27 0 0 1-2.043-2.323 4.856 4.856 0 0 1-.315-2.99 5.08 5.08 0 0 1 1.517-2.65 5.677 5.677 0 0 1 2.839-1.417 5.912 5.912 0 0 1 3.203.295 5.48 5.48 0 0 1 2.488 1.906c.61.851.935 1.852.935 2.876 0 1.372-.584 2.688-1.624 3.66-1.04.97-2.45 1.515-3.92 1.515Z"></path></g><defs><clipPath id="service_svg__a"><path fill="#fff" d="M0 0h47v33.167H0z"></path></clipPath></defs></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold 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class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational IVR</span></div></a><a href="/de/products/customer-service/knowledge-base/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Wissensdatenbank-Software</span></div></a><a href="/de/products/customer-service/agent-console/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 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class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Workforce-Management</span></div></a><a href="/de/products/customer-service/analytics-and-reporting/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Reporting und Analysen</span></div></a><a href="/de/products/customer-service/omnichannel-survey/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Omnichannel-Befragungen</span></div></a><a href="/de/products/customer-service/guided-workflow/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Geführte Workflows</span></div></a><a href="/de/products/customer-service/service-command-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Service-Command-Center</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 50 45" class="h-5 flex-none me-3"><g clip-path="url(#social_svg__a)"><path d="M18.83 2.901C8.436 2.901 0 11.354 0 21.788c0 10.435 8.435 18.869 18.83 18.869 10.397 0 18.832-8.452 18.832-18.869S29.227 2.901 18.83 2.901Zm0 7.263c2.609 0 4.713 2.127 4.713 4.722 0 2.595-2.122 4.721-4.712 4.721s-4.712-2.126-4.712-4.721 2.122-4.722 4.712-4.722Zm0 23.23a12.747 12.747 0 0 1-9.082-3.785l1.511-3.514c1.349-2.83 4.227-4.794 7.554-4.794a8.361 8.361 0 0 1 7.554 4.794l1.51 3.514c-2.32 2.325-5.52 3.785-9.064 3.785h.018ZM42.556 45c2.98 0 5.396-2.42 5.396-5.406a5.401 5.401 0 0 0-5.396-5.407 5.401 5.401 0 0 0-5.396 5.407 5.401 5.401 0 0 0 5.396 5.407Z"></path><path d="m41.036 38.498.021-.029c.42-.568.3-1.37-.268-1.79l-7.998-5.923a1.275 1.275 0 0 0-1.786.268l-.021.03c-.42.568-.3 1.369.268 1.789l7.998 5.924c.567.42 1.367.3 1.786-.269ZM44.607 10.813c2.98 0 5.395-2.42 5.395-5.407A5.401 5.401 0 0 0 44.607 0a5.401 5.401 0 0 0-5.396 5.406 5.401 5.401 0 0 0 5.396 5.407Z"></path><path d="m43.061 6.449-.02-.03a1.275 1.275 0 0 0-1.768-.367l-8.311 5.475a1.281 1.281 0 0 0-.366 1.772l.02.03c.387.59 1.18.755 1.768.366l8.312-5.474c.589-.388.753-1.182.365-1.772Z"></path></g><defs><clipPath id="social_svg__a"><path fill="#fff" d="M0 0h50v45H0z"></path></clipPath></defs></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Social</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/products/social-media-management/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/products/social-media-management/social-media-publishing-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Publishing und Engagement auf Social Media</span></div></a><a href="/de/products/social-media-management/employee-advocacy-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Employee-Advocacy</span></div></a><a href="/de/products/social-media-management/distributed-marketing-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Social-Media-Marketing für dezentrale Teams</span></div></a></div><div class="h-full border-t border-gainsboroGray pt-6 mt-6"><p class="text-mediumGrey text-desktop-large/overline-4-bold uppercase mb-[18px]">Kompatibel mit</p><div class="grid auto-rows-max gap-y-4"><a href="/de/products/consumer-intelligence/social-listening/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social-Listening</span></div></a><a href="/de/products/marketing-and-advertising/social-advertising/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social-Media-Werbung</span></div></a><a href="/de/teams/customer-service/conversational-commerce/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational Commerce</span></div></a><a href="/de/products/customer-service/social-media-channels/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Kundenservice über Social Media</span></div></a></div></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 53 40" class="h-5 flex-none me-3"><path d="m36.974 25.509 13.613 8.296a3 3 0 0 1 .98 4.13l-.396.638c-.867 1.408-2.734 1.84-4.148.976l-13.5-8.24"></path><path d="M19.74 0C8.843 0 0 8.803 0 19.653c0 10.85 8.843 19.653 19.74 19.653 10.898 0 19.74-8.804 19.74-19.653C39.48 8.803 30.639 0 19.74 0Zm0 7.565c2.734 0 4.94 2.214 4.94 4.917S22.455 17.4 19.74 17.4c-2.715 0-4.94-2.215-4.94-4.918 0-2.703 2.225-4.917 4.94-4.917Zm0 24.195c-3.714 0-7.089-1.502-9.521-3.942l1.584-3.66c1.414-2.947 4.43-4.993 7.918-4.993a8.77 8.77 0 0 1 7.92 4.993l1.583 3.66c-2.432 2.421-5.788 3.942-9.503 3.942h.02Z"></path></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Insights</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/products/consumer-intelligence/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/products/consumer-intelligence/social-listening/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social-Listening</span></div></a><a href="/de/products/consumer-intelligence/competitive-benchmarking/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Wettbewerbserkenntnisse und Benchmarking</span></div></a><a href="/de/products/consumer-intelligence/product-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Product Insights</span></div></a><a href="/de/products/consumer-intelligence/location-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Insights zu Standorten</span></div></a><a href="/de/products/consumer-intelligence/visual-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Visual Insights</span></div></a><a href="/de/products/consumer-intelligence/media-monitoring/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Media-Monitoring und -Analysen</span></div></a><a href="/de/products/consumer-intelligence/surveys/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Sprinklr Surveys</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 42 43" class="h-5 flex-none me-3"><path d="M20.514 0H4.975C2.232 0 0 2.222 0 4.953v33.772c0 1.832 1.022 3.41 2.505 4.275l1.976-4.563a9.16 9.16 0 0 1 16.528 0L22.985 43c1.482-.848 2.505-2.443 2.505-4.275V4.953C25.49 2.223 23.258 0 20.514 0Zm-7.77 31.398c-2.845 0-5.162-2.307-5.162-5.14 0-2.833 2.317-5.14 5.163-5.14 2.845 0 5.162 2.307 5.162 5.14 0 2.833-2.317 5.14-5.162 5.14ZM31.352 12.74h-.528c-1.27 0-2.3 1.024-2.3 2.29v12.23c0 1.264 1.03 2.29 2.3 2.29h.528c1.27 0 2.3-1.026 2.3-2.29V15.03c0-1.265-1.03-2.29-2.3-2.29ZM39.7 6.378h-.529c-1.27 0-2.3 1.025-2.3 2.29V33.62c0 1.264 1.03 2.29 2.3 2.29h.529c1.27 0 2.3-1.026 2.3-2.29V8.668c0-1.265-1.03-2.29-2.3-2.29Z"></path></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Marketing</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/products/marketing-and-advertising/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/products/marketing-and-advertising/content-marketing/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Content-Marketing und Kampagnenplanung</span></div></a><a href="/de/products/marketing-and-advertising/social-advertising/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social-Media-Werbung</span></div></a><a href="/de/products/marketing-and-advertising/marketing-analytics/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Marketing-Analytics</span></div></a><a href="/de/products/marketing-and-advertising/ad-comment/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Moderation von Kommentaren zu Anzeigen</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Plattform</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/products/platform/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/products/platform/ai/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr AI</span></div></a><a href="/de/products/platform/ai-plus/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr AI+</span></div></a><a href="/de/products/platform/ai-studio/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">AI Studio</span></div></a><a href="/de/trust/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sicherheit</span></div></a><a href="/de/products/platform/integrations/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Integrationen</span></div></a><a href="/de/products/platform/sprinklr-sandbox/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sandbox</span></div></a><a href="/de/products/platform/display/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Ansicht</span></div></a><a href="/de/products/platform/presentations/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Präsentationen</span></div></a><a href="/de/products/platform/active-data-retention/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Aktive Datenaufbewahrung</span></div></a><a data-link-type="external" href="https://developer.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">API</span></div></a></div></div></div></div></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="MULTI_LEVEL_INFO_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Lösungen">Lösungen</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="bg-white grid auto-cols-auto grid-flow-col auto-rows-min"><div class="w-[274px] border-r border-menuBorder shrink-0"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Nach Branche</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Von Teams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class=""><div class="grid auto-rows-auto auto-cols-full h-full"><div class="min-w-[274px] desktop-lg:min-w-[268px] max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto header-scrollbar p-8"><div class="grid auto-rows-max gap-y-4"><a href="/de/industries/cpg/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">CPG</span></div></a><a href="/de/industries/financial-services/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Finanzdienstleistungen</span></div></a><a href="/de/industries/government/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Öffentlicher Sektor</span></div></a><a href="/de/industries/retail/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Retail</span></div></a><a href="/de/industries/technology/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Technologie</span></div></a><a href="/de/industries/telecom/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Telekommunikation</span></div></a><a href="/de/industries/travel-hospitality/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Reise- und Gastgewerbe</span></div></a></div></div></div></div><div class="hidden"><div class="w-[274px] border-r border-menuBorder shrink-0"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Marketingteams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Customer-Service-Teams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class="grid auto-rows-auto auto-cols-full h-full"><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-100 z-10"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)]"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Marketingteams</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/teams/marketing/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/teams/marketing/crisis-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Krisenmanagement</span></div></a><a href="/de/teams/marketing/campaign-content-lifecycle-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Content-Lifecycle-Management</span></div></a><a href="/de/teams/marketing/social-media-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social-Media-Management</span></div></a><a href="/de/teams/marketing/compliant-digital-selling/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Compliance im digitalen Verkauf</span></div></a><a href="/de/teams/marketing/franchise-digital-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Franchise-Digital-Management</span></div></a><a href="/de/teams/marketing/executive-reputation-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Reputationsmanagement für Führungskräfte</span></div></a><a href="/de/teams/marketing/industry-insights-competitive-intelligence/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Branchenerkenntnisse und Wettbewerbsinformationen</span></div></a><a href="/de/teams/marketing/creative-insights-production-optimization/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Kreative Einblicke und Produktionsoptimierung</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)]"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Customer-Service-Teams</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/teams/customer-service/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/teams/customer-service/omnichannel-contact-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Omnichannel Contact Center</span></div></a><a href="/de/teams/customer-service/customer-self-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Customer-Self-Service</span></div></a><a href="/de/teams/customer-service/digital-customer-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Digitaler Kundenservice</span></div></a><a href="/de/teams/customer-service/outbound-campaign-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Outbound-Kampagnenmanagement</span></div></a><a href="/de/teams/customer-service/workforce-engagement-and-optimization/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Workforce Engagement Management</span></div></a><a href="/de/teams/customer-service/contact-center-intelligence/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Contact Center Intelligence</span></div></a><a href="/de/teams/customer-service/social-customer-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Kundenservice über Social Media</span></div></a><a href="/de/teams/customer-service/conversational-commerce/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational Commerce</span></div></a><a href="/de/teams/customer-service/proactive-digital-engagement/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Proaktive digitale Interaktion</span></div></a></div></div></div></div></div></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINK"><a href="/de/unified-cxm/"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Unified-CXM">Unified-CXM</span></div></a></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Kunden">Kunden</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/de/stories/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Kundenerfahrung</span></div></a><a href="/sprinklr-champion/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Champions</span></div></a><a data-link-type="external" href="https://community.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Sprinklr Community</span></div></a></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Unternehmen">Unternehmen</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/de/our-story/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Unsere Story</span></div></a><a href="/de/leadership/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Leadership</span></div></a><a href="/newsroom/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Newsroom</span></div></a><a href="/partners/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Partner</span></div></a><a href="/careers/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Karriere</span></div></a><a data-link-type="external" href="https://investors.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Investor Relations</span></div></a><a href="/de/trust/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sicherheit und Datenschutz</span></div></a><a href="/sustainability/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Nachhaltigkeit</span></div></a></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Ressourcen">Ressourcen</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="border-r border-menuBorder shrink-0 w-[252px]"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Mehr erfahren</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Services</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Support</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class="grid auto-rows-auto auto-cols-full h-full"><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-100 z-10"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/sprinklr-social-roi-estimator/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Social ROI Estimator</span></div></a><a href="/ai-maturity-assessment/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Bewertung des KI-Reifegrads</span></div></a><a href="/cx-wise/#home"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">CX-WISE</span></div></a><a href="/analyst-reports/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Studien und Analysen</span></div></a><a href="/demo-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Demo Center</span></div></a><a href="/resources/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">E-Books und Reports</span></div></a><a href="/events/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Veranstaltungen und Webinare</span></div></a><a href="/blog/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Blog</span></div></a><a href="/cxm/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Unified-CXM-Leitfaden</span></div></a><a href="/forbes-influential-cmos-2024/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Forbes Einflussreicher CMO 2024</span></div></a></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/services/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Services</span></div></a><a href="/sprinklr-training/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Schulungen</span></div></a><a href="/agency/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Für Agenturen</span></div></a></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/help/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Help-Center</span></div></a><a data-link-type="external" href="https://www.sprinklr.com/help/categories/release-notes/6328445025677d3d31fd6dcd/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Versionshinweise</span></div></a><a href="/contact-us/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Kontakt</span></div></a></div></div></div></div></div></div></div></div></li></ul></div><div class="flex justify-end flex-1 items-center gap-5 desktop-lg:gap-10"><a href="/de/pricing/customer-service/"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Preise">Preise</span></div></a><a href="/de/demo-care/"><button class="inline-flex items-center justify-center text-center rounded-full ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer bg-primaryOceanBlue text-white hover:bg-prussianBlue active:bg-midnightBlue uppercase text-mobile-sm/overline-2 px-6 py-1.5 gap-6 tablet-sm:text-tablet-sm/overline-3 tablet-sm:px-8 tablet-sm:py-2 desktop-lg:text-desktop-large/overline-3-bold desktop-lg:py-3">Demo</button></a></div></div></div></div></div></div><main data-element-id="page-template-product-feature" data-element-type="page-template"><section data-widget-name="widgetProductHero" id="3cE4p7gSPMnIU9kU3kRR9q"><div class="w-full relative overflow-hidden"><div class="rounded-full bg-secondaryBlanc py-2.5 px-4 inline-flex gap-4 items-center max-desktop-sm:hidden absolute tablet-sm:top-8 tablet-sm:start-8 desktop-lg:top-10 desktop-lg:start-10"><a href="/de/" class="group block"><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px] group-hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 11 10" class="h-2.5 inline-block group-hover:fill-primaryOceanBlue"><path d="M9.5 9.491A.505.505 0 0 1 9 10H2a.505.505 0 0 1-.5-.509v-4.58H0L5.164.132a.494.494 0 0 1 .672 0L11 4.911H9.5v4.58Z"></path></svg><span>Home</span></span></a><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 4 6" class="inline-block h-2 fill-black rtl:-scale-x-100"><path d="M3.892 2.753.324.038C.221-.04.09.006.03.143A.357.357 0 0 0 0 .285v5.43C0 5.872.097 6 .216 6a.178.178 0 0 0 .108-.038l3.568-2.715c.103-.079.139-.253.079-.39a.262.262 0 0 0-.08-.104Z"></path></svg><a href="/de/products/customer-service/" class="group block"><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px] group-hover:text-primaryOceanBlue"><span>Sprinklr Service</span></span></a><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 4 6" class="inline-block h-2 fill-black rtl:-scale-x-100"><path d="M3.892 2.753.324.038C.221-.04.09.006.03.143A.357.357 0 0 0 0 .285v5.43C0 5.872.097 6 .216 6a.178.178 0 0 0 .108-.038l3.568-2.715c.103-.079.139-.253.079-.39a.262.262 0 0 0-.08-.104Z"></path></svg><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px]"><span>Kundenservice über Social Media</span></span></div><div class="flex flex-col items-center text-center [text-wrap:balance] mx-auto max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] pt-14 tablet-sm:pt-[72px] desktop-sm:pt-24 desktop-lg:pt-[120px]"><h1 class="whitespace-pre-line text-mobile-sm/overline-2-bold tablet-sm:text-tablet-sm/overline-1-bold desktop-lg:text-desktop-large/overline-1-bold uppercase text-cometBlack mb-2 tablet-sm:mb-4 desktop-lg:mb-6">SOCIAL MEDIA CUSTOMER SERVICE SOFTWARE</h1><h2 class="whitespace-pre-line text-mobile-sm/heading-4 tablet-sm:text-tablet-sm/heading-3 desktop-sm:text-tablet-sm/heading-2 desktop-lg:text-desktop-large/heading-2">Bereitstellung eines einheitlichen Markenerlebnisses für Ihre Kunden über mehr als 15 Social-Media-Kanäle hinweg</h2><span class="whitespace-pre-line text-mobile-sm/body-4 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-1 mt-3 tablet-sm:mt-4">Sie können eine KI-gesteuerte Strategie für den Customer Service über Social Media effektiv skalieren, mit einer noch nie dagewesenen Kanalabdeckung.</span><div class="flex gap-6 tablet-sm:gap-8 desktop-lg:gap-10 mt-6 tablet-sm:mt-8 desktop-lg:mt-10"><button><div class="spr-btn spr-btn-primary spr-btn-default"><span>Demo anfordern</span></div></button><button><div class="spr-btn spr-btn-secondary spr-btn-default"><span>Machen Sie eine Tour</span></div></button></div></div><div class="w-full relative mt-8 tablet-sm:mt-10 desktop-sm:mt-16 desktop-lg:mt-20 pb-20 tablet-sm:pb-[200px] desktop-lg:pb-60"><div class="absolute h-full top-6 w-full -z-10 flex flex-col tablet-sm:top-0"><div class="absolute -left-1/4 -top-1/4 w-full aspect-square rounded-full -z-10 bg-primarySkyBlue/80 transform-gpu blur-[50px] desktop-sm:blur-[100px]"></div><div class="absolute -right-1/4 -top-1/4 w-full aspect-square rounded-full -z-10 bg-primaryEarthGreen/80 transform-gpu blur-[50px] desktop-sm:blur-[100px]"></div><svg class="w-full z-[1] h-[var(--mobile-curve-height)] tablet-sm:h-[var(--tablet-curve-height)] desktop-sm:h-[var(--desktop-small-curve-height)] desktop-lg:h-[var(--desktop-large-curve-height)]" preserveAspectRatio="none" viewBox="0 0 100 100" style="--mobile-curve-height:15px;--tablet-curve-height:91px;--desktop-small-curve-height:156px;--desktop-large-curve-height:204px"><path fill="#F5F5F5" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="flex-1 bg-[#F5F5F5]"></div></div><div><img alt="Converge 15+ social media channels to improve customer satisfaction/reach" fetchPriority="high" width="1920" height="1244" decoding="async" data-nimg="1" class="w-full origin-center object-contain mx-auto max-w-[312px] tablet-sm:max-w-[588px] desktop-sm:max-w-[740px] desktop-lg:max-w-[978px] [--scroll-delay:75] [--scroll-speed:0.1deg] tablet-sm:[--scroll-delay:150] tablet-sm:[--scroll-speed:0.05deg] block" style="color:transparent;transform:rotate3d(1, 1, 0, clamp(0deg, calc(30deg - (var(--scroll) - var(--scroll-delay))*var(--scroll-speed)),30deg))" srcSet="//images.ctfassets.net/ukazlt65o6hl/6JBTsk6a34LbOKNkqgTWgy/7d19ea5fac5b5e1437714258618f7fcc/hero_bg_social_media_channels_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/6JBTsk6a34LbOKNkqgTWgy/7d19ea5fac5b5e1437714258618f7fcc/hero_bg_social_media_channels_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/6JBTsk6a34LbOKNkqgTWgy/7d19ea5fac5b5e1437714258618f7fcc/hero_bg_social_media_channels_default?w=3840&q=50&fm=webp"/></div></div></div></section><section data-widget-name="widgetProductSection" id="3GLicOyZE1CGOjbvvOuZhG"><div class="relative z-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#FFFFFF]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="4o4mjoO7cugRPkyDPJgmLL"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-4 desktop-lg:text-desktop-large/heading-3">Zukunftssichere Kanalstrategie mit umfassender Abdeckung</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Stellen Sie eine breite Kanalabdeckung mit mehr als 15 Social-Media-Kanälen sicher, um Kunden über ihre bevorzugten Kanäle zu erreichen.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R2ll5afnnnkva:-content-0" data-state="active" id="radix-:R2ll5afnnnkva:-trigger-0" class="inline-flex items-center justify-center transition-all focus-visible:outline-none disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Umfassende Kanalabdeckung</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll5afnnnkva:-content-1" data-state="inactive" id="radix-:R2ll5afnnnkva:-trigger-1" class="inline-flex items-center justify-center transition-all focus-visible:outline-none disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Kanalintegrationen</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll5afnnnkva:-content-2" data-state="inactive" id="radix-:R2ll5afnnnkva:-trigger-2" class="inline-flex items-center justify-center transition-all focus-visible:outline-none disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Outbound</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l rtl:bg-gradient-to-r from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll5afnnnkva:-trigger-0" id="radix-:R2ll5afnnnkva:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Nahtlose Interaktionen über verschiedene Social-Media-Kanäle hinweg</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Interagieren Sie mit Kunden und antworten Sie zeitnah auf Fragen an den Kundenservice oder Beschwerden auf Social Media.</p></div><img alt="Have smooth interactions across social media channels" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/6jdWLOazKkydEe3sz0cmXI/a0aa55b5f81ab8a79ad3bd381fe5dfe9/carousel_content_block_social_media_channels_have_smooth_interactions_across_social_media_channels_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/6jdWLOazKkydEe3sz0cmXI/a0aa55b5f81ab8a79ad3bd381fe5dfe9/carousel_content_block_social_media_channels_have_smooth_interactions_across_social_media_channels_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/6jdWLOazKkydEe3sz0cmXI/a0aa55b5f81ab8a79ad3bd381fe5dfe9/carousel_content_block_social_media_channels_have_smooth_interactions_across_social_media_channels_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll5afnnnkva:-trigger-1" id="radix-:R2ll5afnnnkva:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Eine konsistente Markenpräsenz auf allen Kanälen gewährleisten</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Fügen Sie über flexible SDKs und APIs neue Kanäle hinzu, darunter unternehmenseigene Anwendungen. Skalieren Sie Kanäle in wenigen Minuten, um mit der steigenden Nachfrage Schritt zu halten.</p></div><img alt="Establish consistent brand presence on all channels" loading="lazy" width="1920" height="1237" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/29EFIYX9y8QHQzqkCj2O32/191ae224c760e733767bc523274b1056/carousel_content_block_social_media_channels_establish_consistent_brand_presence_on_all_channels_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/29EFIYX9y8QHQzqkCj2O32/191ae224c760e733767bc523274b1056/carousel_content_block_social_media_channels_establish_consistent_brand_presence_on_all_channels_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/29EFIYX9y8QHQzqkCj2O32/191ae224c760e733767bc523274b1056/carousel_content_block_social_media_channels_establish_consistent_brand_presence_on_all_channels_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll5afnnnkva:-trigger-2" id="radix-:R2ll5afnnnkva:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Ihre Reichweite steigern</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Durch die Unterstützung neuer Kanäle können Sie neue Kundensegmente oder demografische Gruppen erschließen, die unterschiedliche Kommunikationskanäle bevorzugen. Auf diese Weise können Sie Ihren Kundenstamm sowie Ihre Marktpräsenz ausbauen.</p></div><img alt="Expand Your Reach" loading="lazy" width="1920" height="1306" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/6eMyYLTKj6oeSmVfKzI3ez/59cd9d5b0da594b94846db76d65da47c/carousel_content_block_social_media_channels_expand_your_reach_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/6eMyYLTKj6oeSmVfKzI3ez/59cd9d5b0da594b94846db76d65da47c/carousel_content_block_social_media_channels_expand_your_reach_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/6eMyYLTKj6oeSmVfKzI3ez/59cd9d5b0da594b94846db76d65da47c/carousel_content_block_social_media_channels_expand_your_reach_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="4OjKX9pPK1IJ97TkRI7Sx1"><div class="relative z-0 dark"><div class="w-full absolute top-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" style="--width:0;--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204;height:calc(100% + var(--curve-height) * 1px);transform:translateY(calc(var(--curve-height) * -1px));--4-h-sq:calc(4px * var(--curve-height) * var(--curve-height));--l-sq:calc(1px * var(--width) * var(--width));--radius:calc((var(--4-h-sq) + var(--l-sq)) / (8 * var(--curve-height)))"><svg width="100%" height="100%"><defs><radialGradient id="blur"><stop offset="0%" stop-color="white"></stop><stop offset="100%" stop-color="black"></stop></radialGradient><mask id="blur-1-:R37afnnnkva:"><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" fill="url(#blur)"></circle></mask><mask id="blur-2-:R37afnnnkva:"><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" fill="url(#blur)"></circle></mask><mask id="blur-3-:R37afnnnkva:"><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" fill="url(#blur)"></circle></mask><clipPath id="curve-mask-:R37afnnnkva:"><path d="M 0 0 C 0 19.5 0 19.5 0 0 L 0 0 L 0 0 L 0 0"></path></clipPath></defs><g clip-path="url(#curve-mask-:R37afnnnkva:)"><rect class="fill-primarySpaceGrey" x="0" y="0" height="100%" width="100%"></rect><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" class="fill-primaryEarthGreen/60" mask="url(#blur-1-:R37afnnnkva:)"></circle><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" class="fill-primarySunOrange/60" mask="url(#blur-2-:R37afnnnkva:)"></circle><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" class="fill-primarySkyBlue/60" mask="url(#blur-3-:R37afnnnkva:)"></circle></g></svg></div><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="dGtDEGghpg6eY8AOQJ2R8"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-4 desktop-lg:text-desktop-large/heading-3">Erhöhung der Lösungsraten bei Erstkontakt durch KI-aktivierte Funktionen</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Geben Sie Ihren Mitarbeitenden KI-gestützte Funktionen an die Hand, um die Reaktionszeit zu verkürzen und die Kundenzufriedenheit zu erhöhen.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R2ll7afnnnkva:-content-0" data-state="active" id="radix-:R2ll7afnnnkva:-trigger-0" class="inline-flex items-center justify-center transition-all focus-visible:outline-none disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Conversational-AI</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll7afnnnkva:-content-1" data-state="inactive" id="radix-:R2ll7afnnnkva:-trigger-1" class="inline-flex items-center justify-center transition-all focus-visible:outline-none disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Mitarbeiterunterstützung</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll7afnnnkva:-content-2" data-state="inactive" id="radix-:R2ll7afnnnkva:-trigger-2" class="inline-flex items-center justify-center transition-all focus-visible:outline-none disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Intelligentes Routing</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l rtl:bg-gradient-to-r from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll7afnnnkva:-trigger-0" id="radix-:R2ll7afnnnkva:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Kontextbezogenen Support mit mehrsprachigen Bots liefern</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Stellen Sie einen einzigen skalierbaren KI-gestützten Chatbot auf verschiedenen Social-Media-Kanälen bereit und trainieren Sie ihn in unterschiedlichen Sprachen.</p></div><img alt="Deliver contextual support with multi-lingual bot" loading="lazy" width="1920" height="1268" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/1ynwvBcMzF6uCbPSl0DqGH/ff64bd32a7f05e3e00d08a0fdd34c964/carousel_content_block_social_media_channels_deliver_contextual_support_with_multi-lingual_bot_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/1ynwvBcMzF6uCbPSl0DqGH/ff64bd32a7f05e3e00d08a0fdd34c964/carousel_content_block_social_media_channels_deliver_contextual_support_with_multi-lingual_bot_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/1ynwvBcMzF6uCbPSl0DqGH/ff64bd32a7f05e3e00d08a0fdd34c964/carousel_content_block_social_media_channels_deliver_contextual_support_with_multi-lingual_bot_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll7afnnnkva:-trigger-1" id="radix-:R2ll7afnnnkva:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Compliance mit KI fördern</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Stellen Sie sicher, dass Mitarbeitende die erforderlichen Qualitätsstandards einhalten und gleichzeitig durch den Einsatz von KI-basierten intelligenten Antworten und Umschreibungen die Antwortzeiten verkürzen.</p></div><img alt="Drive Compliance with AI" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/2YoDqQDyUNcQwnpRXkwMWH/7866b92ce734054e0dd12b5a2d4c729b/carousel_content_block_social_media_channels_drive_compliance_with_ai_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/2YoDqQDyUNcQwnpRXkwMWH/7866b92ce734054e0dd12b5a2d4c729b/carousel_content_block_social_media_channels_drive_compliance_with_ai_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/2YoDqQDyUNcQwnpRXkwMWH/7866b92ce734054e0dd12b5a2d4c729b/carousel_content_block_social_media_channels_drive_compliance_with_ai_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll7afnnnkva:-trigger-2" id="radix-:R2ll7afnnnkva:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Mitarbeiterkapazitäten mit KI-gestütztem Routing optimieren</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Identifizieren Sie mithilfe von KI basierend auf Fähigkeiten und vorheriger Leistung die am besten geeigneten Mitarbeitenden für eingehende Anfragen. Konfigurieren Sie Ihre Weiterleitungslogik zentral basierend auf dynamischen Kapazitäten und Kompetenzen.</p></div><img alt="Optimize agent capacity with AI Powered routing" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/6NMaInt7arK4dMELUssgjt/c3580b698e464658723c2f21092f6525/carousel_content_block_social_media_channels_optimize_agent_capacity_with_ai_powered_routing_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/6NMaInt7arK4dMELUssgjt/c3580b698e464658723c2f21092f6525/carousel_content_block_social_media_channels_optimize_agent_capacity_with_ai_powered_routing_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/6NMaInt7arK4dMELUssgjt/c3580b698e464658723c2f21092f6525/carousel_content_block_social_media_channels_optimize_agent_capacity_with_ai_powered_routing_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="7dkhcBIgswh6g9eMciBg6S"><div class="relative z-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#FFFFFF]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="1gE6c251iztku4zpINGFWN"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-4 desktop-lg:text-desktop-large/heading-3">Social Media als Mittelpunkt Ihrer Omnichannel-Strategie</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Sorgen Sie für ein nahtloses Kundenengagement auf den bevorzugten Social-Media-Kanälen Ihrer Kunden.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R2ll9afnnnkva:-content-0" data-state="active" id="radix-:R2ll9afnnnkva:-trigger-0" class="inline-flex items-center justify-center transition-all focus-visible:outline-none disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Einheitliches Erlebnis</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll9afnnnkva:-content-1" data-state="inactive" id="radix-:R2ll9afnnnkva:-trigger-1" class="inline-flex items-center justify-center transition-all focus-visible:outline-none disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Kanalpriorisierung</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll9afnnnkva:-content-2" data-state="inactive" id="radix-:R2ll9afnnnkva:-trigger-2" class="inline-flex items-center justify-center transition-all focus-visible:outline-none disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Nahtlose Kanalumleitung</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l rtl:bg-gradient-to-r from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll9afnnnkva:-trigger-0" id="radix-:R2ll9afnnnkva:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Konversationen über verschiedene Social-Media-Plattformen hinweg verknüpfen</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Konsolidieren Sie Konversationen von verschiedenen Kanälen in einer einzigen Ansicht. So sorgen Sie für mühelose Antworten, Mitarbeitereffizienz und Genauigkeit.</p></div><img alt="Connect conversations across different social platforms" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/7kNzMge6BZoX7Ig07VkqJY/e7280112bad92d51fea245dc13fed9e9/carousel_content_block_social_media_channels_connect_conversations_across_different_social_platforms_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/7kNzMge6BZoX7Ig07VkqJY/e7280112bad92d51fea245dc13fed9e9/carousel_content_block_social_media_channels_connect_conversations_across_different_social_platforms_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/7kNzMge6BZoX7Ig07VkqJY/e7280112bad92d51fea245dc13fed9e9/carousel_content_block_social_media_channels_connect_conversations_across_different_social_platforms_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll9afnnnkva:-trigger-1" id="radix-:R2ll9afnnnkva:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Kanalpräferenzen identifizieren</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Optimieren Sie die Kanalabdeckung durch die Identifizierung von Kanälen, die von Kunden bevorzugt werden, um die Kanalzuweisung von Mitarbeitenden zu priorisieren.</p></div><img alt="Identify channel preferences" loading="lazy" width="1920" height="1236" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/2J5RpNDJhVUo05REhmU4HF/fe9b535732ea1ef3231de663dfc89572/carousel_content_block_social_media_channels_identify_channel_preferences_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/2J5RpNDJhVUo05REhmU4HF/fe9b535732ea1ef3231de663dfc89572/carousel_content_block_social_media_channels_identify_channel_preferences_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/2J5RpNDJhVUo05REhmU4HF/fe9b535732ea1ef3231de663dfc89572/carousel_content_block_social_media_channels_identify_channel_preferences_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll9afnnnkva:-trigger-2" id="radix-:R2ll9afnnnkva:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Channel-Hopping für Kunden vereinfachen</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Setzen Sie vollständig sichere Kanalübergänge ein, ohne dass der Kontext der Kundenkonversationen verloren geht.</p></div><img alt="Simplify channel hopping for customers" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/5Os6sOorIDjatCFgM00PE3/35b4965767409619c5a6061cb44e56fb/carousel_content_block_social_media_channels_simplify_channel_hopping_for_customers_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/5Os6sOorIDjatCFgM00PE3/35b4965767409619c5a6061cb44e56fb/carousel_content_block_social_media_channels_simplify_channel_hopping_for_customers_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/5Os6sOorIDjatCFgM00PE3/35b4965767409619c5a6061cb44e56fb/carousel_content_block_social_media_channels_simplify_channel_hopping_for_customers_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="7CsbpmwIUK7QoRtesIEK52"><div class="relative z-0 bg-[#F5F5F5] [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#F5F5F5]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetAccordion" id="4dBBpQlrv7ZnY0Rtzc0BAi"><script type="application/ld+json">{"@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Was sind die wichtigsten Funktionen von Kundenservice-Software für Social Media?","acceptedAnswer":{"@type":"Answer","text":"<p>Die wichtigsten Funktionen von Kundenservice-Software für Social Media sind:</p><ul><li><p><b>Omnichannel-Erfassung:</b> Ermöglicht reibungslosen Support auf verschiedenen Plattformen und sorgt für einen konsistenten und kontextbezogenen Gesprächsverlauf bei Kundeninteraktionen. </p></li><li><p><a href=\"https://www.sprinklr.com/products/customer-service/conversational-ai/\"><b><u>Conversational-AI</u></b></a><b>:</b> Automatisiert Antworten in Echtzeit und bietet direkte, intelligente Unterstützung bei häufigen Fragen. </p></li><li><p><b>Weiterleiten und Ableiten:</b> Leitet Anfragen an den richtigen Supportkanal oder Mitarbeitenden weiter und optimiert so die Effizienz der Antwort. </p></li><li><p><a href=\"https://www.sprinklr.com/products/consumer-intelligence/social-listening/\"><b><u>Social-Listening</u></b></a><b>:</b> Verfolgt Markenerwähnungen und Schlüsselwörter in sozialen Medien für proaktive Reaktionen und Problemmanagement. </p></li><li><p><b>Stimmungsanalyse:</b> Erkennt emotionale Tonfälle in Nachrichten und priorisiert dringendes oder negatives Feedback für eine schnelle Lösung. </p></li><li><p><b>Integriertes CRM:</b> Verbessert den Service anhand von Kundenhistorie und -daten, um Interaktionen individuell anzupassen und Lösungen zu beschleunigen. </p></li><li><p><a href=\"https://www.sprinklr.com/products/customer-service/analytics-and-reporting/\"><b><u>Analysen und Reporting</u></b></a><b>:</b> Liefert Erkenntnisse über Engagement, Leistung und Trends und dient als Richtschnur für Strategien zur Verbesserung des Service.</p></li></ul><p></p>"}},{"@type":"Question","name":"Wie viele Social-Media-Kanäle unterstützt Sprinklr?","acceptedAnswer":{"@type":"Answer","text":"<p>Sprinklr unterstützt mehr als 24 Social-Media-Kanäle, einschließlich LinkedIn, Facebook, Instagram, X, WhatsApp, Pinterest, Reddit und YouTube. Die Bereitstellung erstklassiger Omnichannel-Service-Erlebnisse hängt vom nahtlosen Kontextfluss zwischen allen Kanälen ab, die Ihre Kunden nutzen – und die soziale Reichweite von Sprinklr hilft Ihnen dabei. <a href=\"https://www.sprinklr.com/help/categories/service-channels/63a071fe858d2d1474d26cc3\"><u>Hier</u></a> finden Sie die gesamte Länge und Breite unserer Kanalabdeckung.</p>"}},{"@type":"Question","name":"Wie funktioniert die Kundenservice-Software für Social Media von Sprinklr?","acceptedAnswer":{"@type":"Answer","text":"<p>Die Kundenservice-Software für Social Media von Sprinklr arbeitet grundsätzlich in fünf verschiedenen Phasen: </p><ul><li><p>Analysieren und Organisieren markenbezogener Diskussionen und Erkennen von Interaktionen mit vorrangiger Priorität.</p></li><li><p>Einsetzen von menschenähnlicher KI ein, um den Self-Service zu verbessern und häufige Fragen zu beantworten.</p></li><li><p>Weiterleiten von Nachrichten, die bearbeitet werden müssen, an Mitarbeitende mit den entsprechenden Qualifikationen.</p></li><li><p>Unterstützung von Mitarbeitenden durch KI bei der effektiven Problemlösung und beim Erstkontakt.</p></li><li><p>Misst Leistungskennzahlen für den Kundenservice über Social Media und zeigt diese an.</p></li></ul><p></p>"}},{"@type":"Question","name":"Lässt sich Kundenservice-Software für Social Media in bestehende Systeme integrieren?","acceptedAnswer":{"@type":"Answer","text":"<p>Ja, Kundenservice-Software für Social Media kann in alle Hauptsysteme integriert werden – einschließlich aller digitalen Kanäle, CRM-Systeme, Marketing-Automatisierung und <a href=\"https://www.sprinklr.com/products/social-media-management/social-media-publishing-platform/\"><u>Lösungen für Social-Media-Publishing</u></a>. Fortschrittliche Lösungen wie Sprinklr integrieren außerdem generative KI und erstellen Antworten, die sowohl relevant als auch präzise sind – egal, wo Sie mit Kunden in den sozialen Medien interagieren. Mit <a href=\"https://www.sprinklr.com/products/platform/ai-plus/\"><u>Sprinklr AI+</u></a> können Sie dies ausprobieren und sich das Ergebnis ansehen.</p><p>Möchten Sie Ihre Kunden in ihrer ganz normalen Umgebung treffen, ohne ins Schwitzen zu kommen? Probieren Sie Sprinklr Social <a href=\"https://lite.sprinklr.com/signup?product=social\"><u>30 Tage lang kostenlos aus</u></a> – es ist effizient, aufschlussreich und immer für Sie da.</p>"}}]}</script><div class="flex flex-col items-center justify-center mx-auto px-6 tablet-sm:px-10 desktop-sm:px-0 desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px]"><p class="whitespace-pre-line text-center text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-3">Häufig gestellte Fragen</p><div class="w-full desktop-sm:w-[740px] desktop-lg:w-[978px]"><div class="w-full"><div class="w-full pt-2 desktop-sm:pt-5 desktop-lg:pt-7" data-orientation="vertical"><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R17llbafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R7llbafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Was ist Social-Media-Customer-Service-Software?</button><div data-state="closed" id="radix-:R17llbafnnnkva:" role="region" aria-labelledby="radix-:R7llbafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Social-Media-Customer-Service-Software ist ein Tool, das für die Verwaltung und Erleichterung von Kundendienstinteraktionen über Social-Media-Plattformen entwickelt wurde. Die Social-Media-Konversationen werden in einer einzigen Schnittstelle zentralisiert, sodass Unternehmen Kundenanfragen, Beschwerden und Feedback über verschiedene soziale Kanäle hinweg effizient überwachen, beantworten und bearbeiten können.</p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R1bllbafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rbllbafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Warum müssen Kundenanfragen in Social Media bearbeitet werden?</button><div data-state="closed" id="radix-:R1bllbafnnnkva:" role="region" aria-labelledby="radix-:Rbllbafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Kundenanfragen in Social Media müssen aus den folgenden Gründen bearbeitet werden:</p><ul><li class="m-0 p-0"><strong class="font-bold">Customer-Experience:</strong> Die Bereitstellung eines konsistenten Omnichannel-Supports in den sozialen Medien erfüllt die Nachfrage nach einem schnellen und zugänglichen Service und gewährleistet eine nahtlose <a data-link-type="external" href="https://www.sprinklr.com/cxm/customer-journey/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Customer-Journey</u></a>.</li><li class="m-0 p-0"><strong class="font-bold">Markenreputation: </strong>Ein direkter Kundenservice über Social Media kann verhindern, dass negatives Feedback eskaliert und schützt die Reputation der Marke, indem er auf Probleme eingeht, bevor sie zu breiterer Kritik führen.</li><li class="m-0 p-0"><strong class="font-bold">Kostenkontrolle:</strong> Die Nutzung von Social Media und <a data-link-type="external" href="https://www.sprinklr.com/blog/ai-in-customer-service/" class="font-semibold text-primaryOceanBlue hover:underline"><u>KI für den Kundenservice</u></a> senkt die Betriebskosten, indem Anfragen von teureren Servicekanälen umgeleitet werden.</li><li class="m-0 p-0"><strong class="font-bold">Umsatzgenerierung:</strong> Support über Social Media macht aus Anfragen Verkäufe, baut Loyalität auf und nutzt Analysen, um Kundeninteraktion direkt mit Umsatzwachstum zu verbinden.</li></ul></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R1fllbafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rfllbafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Welche Teams in einem Unternehmen profitieren von einer Kundenservice-Software für Social Media?</button><div data-state="closed" id="radix-:R1fllbafnnnkva:" role="region" aria-labelledby="radix-:Rfllbafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Kundensupport-, Marketing-, Vertriebs- und Produktentwicklungsteams nutzen in der Regel Kundenservice-Software für Social Media, um <a data-link-type="external" href="https://www.sprinklr.com/cxm/customer-engagement/" class="font-semibold text-primaryOceanBlue hover:underline"><u>mit Kunden zu interagieren</u></a>, Anfragen zu bearbeiten, Feedback zu sammeln und die Stimmung in Bezug auf die Marke zu überwachen.</p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R1jllbafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rjllbafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Was sind die wichtigsten Funktionen von Kundenservice-Software für Social Media?</button><div data-state="closed" id="radix-:R1jllbafnnnkva:" role="region" aria-labelledby="radix-:Rjllbafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Die wichtigsten Funktionen von Kundenservice-Software für Social Media sind:</p><ul><li class="m-0 p-0"><strong class="font-bold">Omnichannel-Erfassung:</strong> Ermöglicht reibungslosen Support auf verschiedenen Plattformen und sorgt für einen konsistenten und kontextbezogenen Gesprächsverlauf bei Kundeninteraktionen. </li><li class="m-0 p-0"><a data-link-type="external" href="https://www.sprinklr.com/products/customer-service/conversational-ai/" class="font-semibold text-primaryOceanBlue hover:underline"><strong class="font-bold"><u>Conversational-AI</u></strong></a><strong class="font-bold">:</strong> Automatisiert Antworten in Echtzeit und bietet direkte, intelligente Unterstützung bei häufigen Fragen. </li><li class="m-0 p-0"><strong class="font-bold">Weiterleiten und Ableiten:</strong> Leitet Anfragen an den richtigen Supportkanal oder Mitarbeitenden weiter und optimiert so die Effizienz der Antwort. </li><li class="m-0 p-0"><a data-link-type="external" href="https://www.sprinklr.com/products/consumer-intelligence/social-listening/" class="font-semibold text-primaryOceanBlue hover:underline"><strong class="font-bold"><u>Social-Listening</u></strong></a><strong class="font-bold">:</strong> Verfolgt Markenerwähnungen und Schlüsselwörter in sozialen Medien für proaktive Reaktionen und Problemmanagement. </li><li class="m-0 p-0"><strong class="font-bold">Stimmungsanalyse:</strong> Erkennt emotionale Tonfälle in Nachrichten und priorisiert dringendes oder negatives Feedback für eine schnelle Lösung. </li><li class="m-0 p-0"><strong class="font-bold">Integriertes CRM:</strong> Verbessert den Service anhand von Kundenhistorie und -daten, um Interaktionen individuell anzupassen und Lösungen zu beschleunigen. </li><li class="m-0 p-0"><a data-link-type="external" href="https://www.sprinklr.com/products/customer-service/analytics-and-reporting/" class="font-semibold text-primaryOceanBlue hover:underline"><strong class="font-bold"><u>Analysen und Reporting</u></strong></a><strong class="font-bold">:</strong> Liefert Erkenntnisse über Engagement, Leistung und Trends und dient als Richtschnur für Strategien zur Verbesserung des Service.</li></ul></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R1nllbafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rnllbafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Wie viele Social-Media-Kanäle unterstützt Sprinklr?</button><div data-state="closed" id="radix-:R1nllbafnnnkva:" role="region" aria-labelledby="radix-:Rnllbafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Sprinklr unterstützt mehr als 24 Social-Media-Kanäle, einschließlich LinkedIn, Facebook, Instagram, X, WhatsApp, Pinterest, Reddit und YouTube. Die Bereitstellung erstklassiger Omnichannel-Service-Erlebnisse hängt vom nahtlosen Kontextfluss zwischen allen Kanälen ab, die Ihre Kunden nutzen – und die soziale Reichweite von Sprinklr hilft Ihnen dabei. <a data-link-type="external" href="https://www.sprinklr.com/help/categories/service-channels/63a071fe858d2d1474d26cc3/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Hier</u></a> finden Sie die gesamte Länge und Breite unserer Kanalabdeckung.</p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R1rllbafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rrllbafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Wie funktioniert die Kundenservice-Software für Social Media von Sprinklr?</button><div data-state="closed" id="radix-:R1rllbafnnnkva:" role="region" aria-labelledby="radix-:Rrllbafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Die Kundenservice-Software für Social Media von Sprinklr arbeitet grundsätzlich in fünf verschiedenen Phasen: </p><ul><li class="m-0 p-0">Analysieren und Organisieren markenbezogener Diskussionen und Erkennen von Interaktionen mit vorrangiger Priorität.</li><li class="m-0 p-0">Einsetzen von menschenähnlicher KI ein, um den Self-Service zu verbessern und häufige Fragen zu beantworten.</li><li class="m-0 p-0">Weiterleiten von Nachrichten, die bearbeitet werden müssen, an Mitarbeitende mit den entsprechenden Qualifikationen.</li><li class="m-0 p-0">Unterstützung von Mitarbeitenden durch KI bei der effektiven Problemlösung und beim Erstkontakt.</li><li class="m-0 p-0">Misst Leistungskennzahlen für den Kundenservice über Social Media und zeigt diese an.</li></ul></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R1vllbafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rvllbafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Lässt sich Kundenservice-Software für Social Media in bestehende Systeme integrieren?</button><div data-state="closed" id="radix-:R1vllbafnnnkva:" role="region" aria-labelledby="radix-:Rvllbafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Ja, Kundenservice-Software für Social Media kann in alle Hauptsysteme integriert werden – einschließlich aller digitalen Kanäle, CRM-Systeme, Marketing-Automatisierung und <a data-link-type="external" href="https://www.sprinklr.com/products/social-media-management/social-media-publishing-platform/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Lösungen für Social-Media-Publishing</u></a>. Fortschrittliche Lösungen wie Sprinklr integrieren außerdem generative KI und erstellen Antworten, die sowohl relevant als auch präzise sind – egal, wo Sie mit Kunden in den sozialen Medien interagieren. Mit <a data-link-type="external" href="https://www.sprinklr.com/products/platform/ai-plus/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Sprinklr AI+</u></a> können Sie dies ausprobieren und sich das Ergebnis ansehen.</p><p>Möchten Sie Ihre Kunden in ihrer ganz normalen Umgebung treffen, ohne ins Schwitzen zu kommen? Probieren Sie Sprinklr Social <a data-link-type="external" href="https://lite.sprinklr.com/signup?product=social" class="font-semibold text-primaryOceanBlue hover:underline"><u>30 Tage lang kostenlos aus</u></a> – es ist effizient, aufschlussreich und immer für Sie da.</p></div></div></div></div></div></div></div></div></div></section></div></div></section></main><div class="relative z-10 after:absolute after:h-[2px] after:bg-black after:-top-[1px] after:w-full"><div class="w-full absolute top-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" style="--width:0;--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204;height:calc(100% + var(--curve-height) * 1px);transform:translateY(calc(var(--curve-height) * -1px));--4-h-sq:calc(4px * 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desktop-sm:max-w-[216px] desktop-lg:max-w-[271px]"><div class="flex flex-col items-center justify-center gap-3.5 tablet-sm:gap-4 desktop-sm:items-start"><p class="text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-6 desktop-sm:text-tablet-sm/heading-6">Wie können wir Ihnen helfen?</p><a href="/contact-us/"><button class="inline-flex items-center justify-center text-center rounded-full ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer bg-primaryOceanBlue text-white hover:bg-prussianBlue active:bg-midnightBlue uppercase text-mobile-sm/overline-2 px-6 py-1.5 gap-6 tablet-sm:text-tablet-sm/overline-3 tablet-sm:px-8 tablet-sm:py-2 desktop-lg:text-desktop-large/overline-3-bold desktop-lg:py-3">Kontakt</button></a></div><div class="border-y border-cometBlack desktop-sm:border-b-0 py-8 tablet-sm:py-6 my-10"><div class="flex flex-wrap 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class="fill-black h-3.5"><path d="M28.508 3.726c-.327-1.18-1.294-2.11-2.52-2.425C23.762.728 14.845.728 14.845.728s-8.917 0-11.141.573c-1.227.316-2.193 1.245-2.521 2.425-.596 2.139-.596 6.601-.596 6.601s0 4.463.596 6.601c.328 1.18 1.294 2.11 2.52 2.425 2.225.573 11.142.573 11.142.573s8.917 0 11.141-.573c1.227-.316 2.194-1.245 2.521-2.425.596-2.139.596-6.6.596-6.6s0-4.463-.596-6.602ZM11.994 14.44V6.213l7.409 4.114-7.409 4.114Z"></path></svg></div></a><a data-link-type="external" href="https://www.instagram.com/sprinklr/"><div class="bg-white h-10 shrink-0 aspect-square rounded-full flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 21 20" class="fill-black h-3.5"><path d="M10.14 2.455c2.633 0 2.942.011 3.982.057.963.042 1.483.198 1.83.33.462.176.791.381 1.135.716.344.335.56.654.736 1.103.133.339.297.844.34 1.78.047 1.012.058 1.312.058 3.872 0 2.56-.011 2.86-.058 3.872-.043.936-.204 1.442-.34 1.78-.18.45-.392.769-.736 1.104a3.018 3.018 0 0 1-1.134.715c-.348.13-.868.289-1.83.33-1.041.046-1.35.058-3.983.058-2.632 0-2.941-.012-3.982-.057-.962-.042-1.482-.198-1.83-.331a3.066 3.066 0 0 1-1.135-.715 2.92 2.92 0 0 1-.735-1.103c-.133-.339-.297-.845-.34-1.78-.047-1.012-.059-1.313-.059-3.873 0-2.56.012-2.86.059-3.872.043-.936.203-1.441.34-1.78.18-.449.391-.768.735-1.103a3.02 3.02 0 0 1 1.135-.715c.348-.13.868-.29 1.83-.331 1.04-.05 1.354-.057 3.982-.057Zm0-1.727c-2.675 0-3.012.011-4.064.057-1.048.046-1.764.21-2.39.445a4.819 4.819 0 0 0-1.744 1.107A4.742 4.742 0 0 0 .803 4.033c-.242.609-.41 1.305-.457 2.328C.299 7.381.287 7.708.287 10.31c0 2.601.012 2.928.059 3.952.047 1.019.215 1.715.457 2.328a4.66 4.66 0 0 0 1.139 1.696c.547.532 1.099.86 1.744 1.107.626.236 1.342.4 2.394.445 1.052.046 1.385.057 4.064.057 2.68 0 3.012-.011 4.064-.057 1.049-.046 1.764-.21 2.394-.445a4.818 4.818 0 0 0 1.745-1.107 4.743 4.743 0 0 0 1.138-1.697c.242-.608.41-1.304.458-2.327.047-1.024.058-1.347.058-3.952 0-2.606-.011-2.93-.058-3.952-.047-1.02-.216-1.716-.458-2.328a4.66 4.66 0 0 0-1.138-1.697 4.903 4.903 0 0 0-1.745-1.107c-.626-.236-1.341-.4-2.394-.445C13.152.74 12.816.728 10.14.728Z"></path><path d="M10.14 5.392c-2.793 0-5.062 2.202-5.062 4.922 0 2.72 2.265 4.922 5.062 4.922 2.796 0 5.061-2.203 5.061-4.922 0-2.72-2.265-4.922-5.061-4.922Zm0 8.113c-1.815 0-3.286-1.43-3.286-3.195s1.47-3.195 3.286-3.195c1.815 0 3.285 1.43 3.285 3.195s-1.47 3.195-3.285 3.195ZM15.402 6.342c.652 0 1.181-.514 1.181-1.149 0-.634-.529-1.149-1.181-1.149s-1.181.515-1.181 1.15c0 .634.529 1.148 1.181 1.148Z"></path></svg></div></a></div></div></section><section class="flex-[9] desktop-sm:pb-10 desktop-lg:pb-14 desktop-sm:ps-10 desktop-lg:ps-14"><div class="block desktop-sm:hidden"><div data-orientation="vertical"><div data-state="closed" data-orientation="vertical" class="border-b border-b-cometBlack"><div class="flex"><button type="button" aria-controls="radix-:Riplqfnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R2plqfnnnkva:" class="flex flex-1 items-center justify-between py-4 font-medium transition-all [&[data-state=open]>svg]:rotate-180 hover:no-underline" data-radix-collection-item=""><p class="text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/body-1-bold">Produkte</p><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="h-4 w-4 shrink-0 transition-transform duration-200"><path d="m6 9 6 6 6-6"></path></svg></button></div><div data-state="closed" id="radix-:Riplqfnnnkva:" hidden="" role="region" aria-labelledby="radix-:R2plqfnnnkva:" data-orientation="vertical" class="overflow-hidden text-sm transition-all data-[state=closed]:animate-accordion-up data-[state=open]:animate-accordion-down pb-2 pt-0" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="border-b border-b-cometBlack"><div class="flex"><button type="button" aria-controls="radix-:Rkplqfnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R4plqfnnnkva:" class="flex flex-1 items-center justify-between py-4 font-medium transition-all [&[data-state=open]>svg]:rotate-180 hover:no-underline" data-radix-collection-item=""><p class="text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/body-1-bold">Lösungen</p><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="h-4 w-4 shrink-0 transition-transform duration-200"><path d="m6 9 6 6 6-6"></path></svg></button></div><div data-state="closed" id="radix-:Rkplqfnnnkva:" hidden="" role="region" aria-labelledby="radix-:R4plqfnnnkva:" data-orientation="vertical" class="overflow-hidden text-sm transition-all data-[state=closed]:animate-accordion-up data-[state=open]:animate-accordion-down pb-2 pt-0" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="border-b border-b-cometBlack"><div class="flex"><button type="button" aria-controls="radix-:Rmplqfnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R6plqfnnnkva:" class="flex flex-1 items-center justify-between py-4 font-medium transition-all [&[data-state=open]>svg]:rotate-180 hover:no-underline" data-radix-collection-item=""><p class="text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/body-1-bold">Unternehmen</p><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="h-4 w-4 shrink-0 transition-transform duration-200"><path d="m6 9 6 6 6-6"></path></svg></button></div><div data-state="closed" id="radix-:Rmplqfnnnkva:" hidden="" role="region" aria-labelledby="radix-:R6plqfnnnkva:" data-orientation="vertical" class="overflow-hidden text-sm transition-all data-[state=closed]:animate-accordion-up data-[state=open]:animate-accordion-down pb-2 pt-0" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="border-b border-b-cometBlack"><div class="flex"><button type="button" aria-controls="radix-:Roplqfnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R8plqfnnnkva:" class="flex flex-1 items-center justify-between py-4 font-medium transition-all [&[data-state=open]>svg]:rotate-180 hover:no-underline" data-radix-collection-item=""><p class="text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/body-1-bold">Ressourcen</p><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="h-4 w-4 shrink-0 transition-transform duration-200"><path d="m6 9 6 6 6-6"></path></svg></button></div><div data-state="closed" id="radix-:Roplqfnnnkva:" hidden="" role="region" aria-labelledby="radix-:R8plqfnnnkva:" data-orientation="vertical" class="overflow-hidden text-sm transition-all data-[state=closed]:animate-accordion-up data-[state=open]:animate-accordion-down pb-2 pt-0" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div></div></div><div class="hidden desktop-sm:flex desktop-sm:justify-between gap-x-10"><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Produkte</p><div class="grid gap-5 text-silverGray grid-cols-2 desktop-sm:grid-cols-1 desktop-sm:gap-y-2 border-t border-cometBlack desktop-sm:border-0 pt-6"><ul class="flex flex-col gap-y-4 tablet-sm:gap-y-6 desktop-sm:gap-2.5"><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/de/products/customer-service/">Sprinklr Service</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/de/products/consumer-intelligence/">Sprinklr Insights</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/de/products/marketing-and-advertising/">Sprinklr Marketing</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/de/products/social-media-management/">Sprinklr Social</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/de/products/platform/">Unified CXM Platform</a></li></ul></div></div><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Lösungen</p><div class="grid gap-5 text-silverGray desktop-sm:grid-cols-1 desktop-sm:gap-y-2 desktop-sm:border-0 pt-6 grid-cols-1 border-t border-cometBlack"><div class="grid grid-flow-row gap-10 desktop-sm:gap-y-10 auto-cols-fr max-desktop-sm:grid-flow-col"><div><p class="max-tablet-sm:text-mobile-sm/overline-3 text-white uppercase mb-4 tablet-sm:mb-6 desktop-sm:mb-2 desktop-lg:mb-3.5 text-mobile-sm/overline-3 tablet-sm:text-tablet-sm/overline-3">Branchen</p><ul class="flex flex-col gap-4 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