ITSM-Pakete - Service Desk Implementierung zum Festpreis

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vertical-align: bottom; padding: 5px 0; position: relative; } .hhs-top-bar .mega-menu .hs-menu-wrapper > ul > li > ul:before { content: ''; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children>a { display:flex; align-items:center; } .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children>a svg { margin-left:4px !important; width: 10px; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1 { position: relative; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1:hover:after { width: 100%; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1.active:after, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1.active-branch:after, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1:after { content: ''; position: absolute; left: 0px; bottom: 4px; width: 0; height: 2px; transition: width 220ms ease-in; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1.active:after, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1.active-branch:after{ width: 100%; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal .mega-menu ul li.hs-menu-depth-1:after { height: 0; } .hhs-menu-toggle { padding-left: 1em; display: flex; z-index: 1001; } .hhs-side-menu .hhs-menu-toggle { text-align: right; float: right; margin-right: 15px; } .hhs-side-menu.is-open .hhs-menu-toggle { display: block; } .hhs-side-menu .hhs-menu-toggle button { position: relative; } .hamburger-icon { width: 1.6em; height: 1em; position: relative; display: block; margin: auto; } .hamburger-icon .line { display: block; background: #666; width: 1.6em; height: 3px; position: absolute; left: 0; border-radius: 0.025em; transition: all 0.4s; border-radius: 1em; } .hamburger-icon .line.line-1 { top: 0; } .hamburger-icon .line.line-2 { top: 50%; } .hamburger-icon .line.line-3 { top: 100%; } .hamburger-icon.active .line-1 { transform: translateY(0.75em) translateX(0) rotate(45deg); } .hamburger-icon.active .line-2 { opacity: 0; } .hamburger-icon.active .line-3 { transform: translateY(-0.25em) translateX(0) rotate(-45deg); } .hhs-side-menu__mobile-controls { padding-right: 1em; margin-bottom: 0em; float: left; } .hhs-nav-grid { display: flex; align-items: center; } .hhs-nav-grid__extras { display: flex; } .hs-search-field { position: relative; width: 1px; } .hs-search-field__bar { left: 0; max-width: 0; overflow: hidden; transition: all 0.125s ease-in-out; height: 100%; } .hs-search-field__bar form { height: 100%; } .hs-search-field.is-open .hs-search-field__bar { width: 40vw; max-width: 40vw; left: -40vw; position: absolute; } .hhs-top-bar .hs-search-field__bar .hs-search-field__input { border: 0; border: 1px solid #ccc; position: relative; z-index: 1000; -webkit-border-radius: 3px 3px 3px 3px; border-radius: 3px 3px 3px 3px; padding: 5px 8px !important; height: 100%; } .top-bar-search { border: 0; background: none; padding: 4px; display: inline-block; margin-top: 0px; cursor: pointer; margin-right: 5px; display: flex; align-items: center; } .top-bar-search svg { height: 18px; width: 18px; } .hhs-side-menu .top-bar-search { position: absolute; top: 2px; right: 52px; } .hhs-side-menu__controls .hhs-lang-switch .globe_class:before, .hhs-side-menu .fas { font-size: 20px; } .hhs-menu-button { border: 0; background: none; display: inline-block; cursor: pointer; } @media (max-width: 575px) { .hhs-menu-button { vertical-align: super; } } .sc-site-header__menu .hs-menu-children-wrapper { padding: 0.33em 0 !important; } .sc-site-header__menu .hs-menu-item.hs-menu-depth-2 { width: 100%; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li a { padding: 10px 0px; } .hhs-lang-switch .lang_list_class li a { padding: 10px; } .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper { visibility: hidden; opacity: 0; } .hhs-side-menu .hhs-lang-switch .globe_class:before { color: #000; } .hhs-side-menu { position: fixed; max-height: 100vh; top: 0; bottom: 0; background-color: #fff; padding-top: 1em; z-index: 100001; overflow-y: auto; right: -100%; transition: all 0.5s ease-in-out; } .page-editor .hhs-side-menu { height: 0px; } .hhs-side-menu.is-open { right: 0; } .body-wrapper.nav-is-open { overflow-y: hidden; } .body-wrapper::after { content: ''; position: absolute; top: 0; right: 0; bottom: 0; left: 100%; opacity: 0; pointer-events: none; z-index: 1000; transition: all 0.33s ease-in-out; } .body-wrapper.nav-is-open::after { left: 0; opacity: 1; } .hhs-side-menu__ctas { padding: 1.88em 2em 0em; } .hhs-side-menu__form { padding: 0em 2em 0em; } .hhs-side-menu__text { padding: 0em 2em 0em; } .hhs-side-menu__text.text-above { padding-top: 2em; } .hhs-side-menu__ctas .hhs-header-cta { float: left; margin: 0 1em 0 0; } .hhs-side-menu__ctas .hhs-header-cta a { margin-bottom: 15px; } .hs-menu-flow-vertical .hhs-nav-links { display: block; } .hs-menu-wrapper.hs-menu-flow-vertical>ul li a { padding: 0.2em 0 !important; max-width: 100%; width: 100%; overflow: visible; } .hhs-side-menu__mobile { padding: 1em 2.25em 0 2em; } .hhs-side-menu__mobile .sc-site-header__menu { padding-bottom: 1em; border-bottom: 1px solid rgba(125,125,125, 0.42); } .hhs-nav-links { margin: 0 !important; vertical-align: bottom; } .hs-menu-wrapper.hs-menu-flow-vertical>ul li.hs-item-has-children ul.hs-menu-children-wrapper { font-size: 0.88em; display: block; visibility: visible; opacity: 1; position: static; background: none; padding-left: 1.33em !important; padding-top: 0 !important; } .hhs-side-menu .hs-menu-flow-vertical>ul li.hs-item-has-children ul.hs-menu-children-wrapper { max-height: 0; overflow: hidden; opacity: 0; -webkit-transition: all 500ms ease-in-out; -moz-transition: all 500ms ease-in-out; -ms-transition: all 500ms ease-in-out; -o-transition: all 500ms ease-in-out; transition: all 500ms ease-in-out; background-color: transparent !important; } .hhs-side-menu .hs-menu-flow-vertical>ul li.hs-item-has-children ul.hs-menu-children-wrapper.is-open { max-height: 100%; opacity: 1; -webkit-transition: all 500ms ease-in-out; -moz-transition: all 500ms ease-in-out; -ms-transition: all 500ms ease-in-out; -o-transition: all 500ms ease-in-out; transition: all 500ms ease-in-out; } .fa-caret-right::after { content: '\f0da'; } .hhs-sidebar-nav-toggle { display: inline-block; border: 0; background: none; font-size: 1rem; padding: 0.25rem 0.66rem 0.25rem; line-height: 1; width: 48px; height: 48px; position: absolute; right: 0; top: -10px; -webkit-transition: all 300ms ease-in-out; -moz-transition: all 300ms ease-in-out; -ms-transition: all 300ms ease-in-out; -o-transition: all 300ms ease-in-out; transition: all 300ms ease-in-out; } .hhs-sidebar-nav-toggle.is-open > * { transform: rotate(45deg); -webkit-transition: all 300ms ease-in-out; -moz-transition: all 300ms ease-in-out; -ms-transition: all 300ms ease-in-out; -o-transition: all 300ms ease-in-out; transition: all 300ms ease-in-out; } .hhs-side-menu__extras { padding: 0.66em 2em; } .hhs-side-menu__extras .hs-menu-item { width: 100%; } .hhs-side-menu__extras .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a { width: 100%; padding: 0.25em 0; overflow: visible; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper { max-width: 250px; width: max-content; line-height: 1; -webkit-box-shadow: 0 0 4px 4px rgba(0,0,0,0.05); box-shadow: 0 0 4px 4px rgba(0,0,0,0.05); } .hs-menu-wrapper.hs-menu-flow-horizontal .mega-menu ul li.hs-item-has-children ul.hs-menu-children-wrapper { -webkit-box-shadow: 0 0 0px 0px rgba(0,0,0,0.0); box-shadow: 0 0 0px 0px rgba(0,0,0,0.0); } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li a { line-height: 1; width: auto !important; padding: 10px 20px 10px 10px; } .hhs-side-menu__extras .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper { visibility: visible; opacity: 1; position: static; } .hhs-side-menu__extras .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper a { text-indent: 10px; } .hhs-side-menu__extras .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li li a { text-indent: 20px; } .hhs-side-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children>a:after { content: '' !important; } @media (min-width: 510px) { .hhs-side-menu__mobile-controls { display: none; } } @media (max-width: 509px) { .hhs-nav-grid__extras .top-bar-search, .hhs-nav-grid__extras .hhs-lang-switch { display: none; } } .hhs-side-menu .sc-site-header__menu.hs-menu-flow-vertical { overflow: initial; height: auto; } .hhs-side-menu span { display: inline; } .hhs-side-menu__controls { position: relative; width: 100%; z-index: 100000; margin: 0em 0 0 auto; } .hhs-side-menu__controls .hs-search-field .hs-search-field__bar { width: 0px; display: none; } .hhs-side-menu__controls .hs-search-field.is-open .hs-search-field__bar { width: 14.5em; max-width: 14.5em; top: -3px; left: 2em; display: block; position: absolute; height: 100px; } .hhs-side-menu__controls .hs-search-field { z-index: 1000; } .hhs-side-menu__controls .hs-search-field input { padding: 8px; font-size: 16px; border: 1px solid #dddddd; -webkit-border-radius: 3px; border-radius: 3px; outline: none; box-shadow: none; } .hhs-side-menu .hs-menu-wrapper.hs-menu-flow-vertical li a { white-space: inherit; } .hhs-side-menu__footer { padding: 2em; text-align: right; } .hhs-side-menu__footer i { font-size: 18px; padding: 5px; } .hhs-side-menu__footer i span { display: none; } .hhs-side-menu__footer svg { width: 28px; height: 28px; padding: 5px; } .hhs-side-menu { display: flex; flex-direction: column; } .hhs-top-bar div.hs_cos_wrapper_type_cta { display: inline; } .mega-menu { left: 0; position: fixed; width: 100%; padding:15px; z-index: 10000; box-shadow: 0 4px 5px 0 rgba(0,0,0,0.1); } .mega-menu { opacity: 0; pointer-events: none; transition: opacity .2s ease-in-out, max-height .8s ease-in-out, padding .2s ease-in-out; transition-delay: 300ms; max-height: 0; padding: 0; cursor: default; } .mega-menu.active { opacity: 1; visibility: visible; pointer-events: inherit; max-height: 10000px; padding: 50px 0; } .mega-menu::before { content: ''; width: 100%; display: block; background: transparent; position: absolute; } .mega-menu.mega-scrolled { top: 55px; } .side-bar-nav { height:680px; overflow-y: scroll; } .side-bar-nav .hs-menu-wrapper.hs-menu-flow-vertical.flyouts>ul li.hs-item-has-children ul.hs-menu-children-wrapper, .mega-menu .hs-menu-wrapper.hs-menu-flow-vertical.flyouts>ul li.hs-item-has-children ul.hs-menu-children-wrapper { left: auto; top: auto; visibility: visible; opacity: 1; position: static; } .mega-menu .hs-menu-wrapper.hs-menu-flow-vertical > ul { margin-bottom: 0px; } .mega-menu .hs-menu-wrapper.hs-menu-flow-vertical>ul li a, .mega-menu .widget-type-post_listing ul li a{ padding: 2px 0px !important; width: auto !important; white-space: normal; text-indent: inherit; } .mega-menu .key-menu .hs-menu-wrapper.hs-menu-flow-vertical>ul li:first-child a { padding: 0px 0px !important; width: auto !important; } .mega-menu .hs-menu-wrapper.hs-menu-flow-vertical > ul li.hs-menu-depth-2 > a { font-size: .9em; padding-left: 5px; } .hhs-top-bar .mega-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li{ margin-top: 5px; margin-bottom: 5px; } .custom-menu-primary .mega-menu .hs-menu-wrapper>ul, .custom-menu-primary .mega-menu .hs-menu-wrapper>ul ul, .custom-menu-primary .mega-menu .widget-type-post_listing ul, .custom-menu-primary .mega-menu .widget-type-post_listing ul ul{ -webkit-box-shadow: none; box-shadow: none; background: transparent !important; } .custom-menu-primary .hs-menu-wrapper > ul ul, .custom-menu-primary .mega-menu .key-menu .hs-menu-wrapper>ul, .custom-menu-primary .mega-menu .key-menu .hs-menu-wrapper>ul ul { padding: 0px; } .custom-menu-primary .mega-menu .hs-menu-wrapper>ul ul { min-width: 170px !important; } .custom-menu-primary .hs-menu-wrapper .mega-menu > ul > li, .custom-menu-primary .mega-menu .hs-menu-wrapper>ul>li, .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal .mega-menu .hs-menu-flow-vertical ul li a, .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal .mega-menu .widget-type-post_listing ul li a{ text-transform: none !important; font-weight: normal !important; display: block; clear: both; } .hhs-top-bar .mega-nav-con .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a { padding-bottom: 5px; } .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal .mega-menu .key-menu.hs-menu-flow-vertical ul li:first-child a { line-height: 1em; } .custom-menu-primary .mega-menu .hs-menu-wrapper > ul > li, .custom-menu-primary .hs-menu-wrapper .mega-menu > ul > li { margin-left: 0px !important; } .custom-menu-primary .mega-menu .hs-menu-wrapper>ul ul { padding: 0px 0 10px 10px !important; } .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal .mega-menu>ul li a { font-weight: normal !important; } .custom-menu-primary .hs-menu-wrapper .mega-menu ul>li>ul:before, .hs-menu-wrapper.hs-menu-flow-horizontal .mega-menu ul li.hs-item-has-children>a:after { display: none !important; } .custom-menu-primary .mega-menu .hs-menu-wrapper > ul li a:hover { background-color: transparent !important; } .custom-menu-primary .mega-menu .hs-menu-wrapper > ul { float: none !important; } .hs-menu-wrapper.hs-menu-flow-horizontal .mega-menu ul li.hs-item-has-children ul.hs-menu-children-wrapper { display: block; opacity: 1; visibility: visible; position: static; } .mega-text-con { white-space: normal; } .mega-text-con ul { padding-left: 20px !important; } .mega-text-con li { list-style-type: disc; width: 100%; } .custom-menu-primary .hs-menu-wrapper > ul .mega-menu ul { background: transparent !important; box-shadow: none !important; -webkit-box-shadow: none !important; } @media (max-width: 922px){ .mega-menu.active { display: none !important; opacity: 0; } .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a span { padding: 0px !important; } .header-container-wrapper .container-fluid .mega-menu {display: none !important;} .header-container-wrapper .container-fluid .row-fluid .mega-menu, .custom-menu-primary .mega-menu { display: none; opacity: 0; visibility: hidden; } } .mega-nav-con .hs-menu-item { width: 100%; } .mega-nav-con .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper { display: block; width: 100%; visibility: visible; opacity: 1; position: static; background: none; padding-left: 0.33em !important; } .mega-nav-con .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a { padding: 0.33em 0; } [class^=mega-drop].loaded::before { display: block; width: 20px; height: 20px; position: absolute; right: -20px; top: 0; } .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children>a .mega-menu svg { width: auto !important; } .hhs-nav { padding-right: 0 !important; padding-left: 0 !important; } .hhs-alt-nav .hhs-header-logo .logo-sticky, .hhs-header-logo .logo-standard { display: block; } .hhs-alt-nav .hhs-header-logo .logo-standard, .hhs-header-logo .logo-sticky { display: none; } .sticky-menu .hhs-header-logo .logo-standard { display: none; } .sticky-menu .hhs-header-logo .logo-sticky { display: block; } .hhs-header-logo, .hhs-nav-opt-items { display: table-cell; vertical-align: middle; } .hhs-header-logo { position: relative; z-index: 10; } .hhs-header-menu { float: right !important; } .hhs-lang-switch { float: right; } .hhs-lang-switch span { display: flex; height: 100%; } .hhs-lang-switch .lang_switcher_class { padding: 7px 10px; display: flex; align-items:center; } .hhs-lang-switch .globe_class { background-image: none !important; -webkit-font-smoothing: antialiased; display: inline-block; font-style: normal; font-variant: normal; text-rendering: auto; line-height: 1; font-weight: 900; } .hhs-side-menu__controls .hhs-lang-switch { position: absolute; top: 5px; right: 100px; } .hhs-side-menu__controls .hhs-lang-switch .lang_switcher_class { padding: 0px; margin-top: 0; } .hhs-lang-switch .lang_list_class { text-align: left; border: none; top: 35px; left: -10px; padding-top: 0px !important; -webkit-box-shadow: 0 0 5px 0px rgba(0,0,0,0.1); box-shadow: 0 0 5px 0px rgba(0,0,0,0.1); min-width: 100px; width: max-content; } .hhs-side-menu .hhs-lang-switch .lang_list_class { top: 30px; z-index: 1000; } .hhs-lang-switch .lang_list_class:before { border: none; width: 10px; } .hhs-lang-switch .lang_list_class:after { border: 5px solid transparent; left: 85px; top: -10px; } .hhs-side-menu .hhs-lang-switch .lang_list_class:after { left: 76px; } .hhs-lang-switch .lang_list_class li:first-child, .hhs-lang-switch .lang_list_class li{ border: none !important; } .hhs-lang-switch .lang_list_class li:first-child { padding-top: 10px; } .hhs-lang-switch .lang_list_class li:last-child { padding-bottom: 10px; } .hhs-lang-switch .lang_list_class li { padding: 0px; margin-bottom: 0px; } .hhs-lang-switch .lang_list_class li a { display: block; } .hhs-lang-switch, .hhs-header-search, .hhs-header-cta { float: right; margin-left: 15px; z-index: 1000; position: relative; display: flex; } .hhs-head-cta-1 { margin-right: 15px; } .hhs-lang-switch a, .hhs-header-search a{ padding: 10px 5px; display: block; } .hhs-header-search a i { vertical-align: bottom; } .hhs-lang-switch .globe_class svg { vertical-align: middle; } .hhs-header-mod .hs-menu-wrapper.hs-menu-flow-horizontal > ul li.hs-item-has-children ul.hs-menu-children-wrapper li { width: 100%; display: block; clear: both; } .hhs-header-hat { position: relative; z-index: 1000; } .hhs-header-hat .col-12 { padding-left: 0px; padding-right: 0px; } .hhs-header-hat .col-12 * { margin-bottom: 0px; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul { float: right; } .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a span { padding: 10px 0; } .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a { color: #555555 !important; padding: 5px; text-transform: none; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a { white-space: normal !important; } .hs-menu-wrapper.hs-menu-flow-horizontal .mega-menu ul li.hs-item-has-children ul.hs-menu-children-wrapper { display: block; opacity: 1; visibility: visible; position: static; } .mega-text-con { white-space: normal; } .mega-text-con ul { padding-left: 20px !important; } .mega-text-con li { list-style-type: disc; width: 100%; } .custom-menu-primary .hs-menu-wrapper > ul .mega-menu ul { background: transparent !important; box-shadow: none !important; -webkit-box-shadow: none !important; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul { margin-right: 0px; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a { max-width: none; overflow: visible; } .custom-menu-primary .hs-menu-wrapper { overflow: visible !important; } .custom-menu-primary .hs-menu-wrapper > ul{ float: right; } .custom-menu-primary .hs-menu-wrapper > ul > li{ font-weight: normal; margin-left: 0px !important; margin-bottom: 0px; } .custom-menu-primary .hs-menu-wrapper > ul > li > a{ padding: 10px 15px; position: relative; display: block; } .custom-menu-primary a:hover { color: #000000; } .hs-menu-children-wrapper .hs-menu-item.active, .custom-menu-primary .hs-menu-wrapper .hs-menu-children-wrapper li.active a:hover, .sticky-menu .hs-menu-item.active, .sticky-menu .custom-menu-primary .hs-menu-wrapper > ul li.active a:hover{ background-color: transparent !important; cursor: default !important; } .sticky-menu { visibility: hidden; -webkit-transform: translateY(-100%); -ms-transform: translateY(-100%); -o-transform: translateY(-100%); transform: translateY(-100%); -webkit-transition: all .3s ease; -o-transition: all .3s ease; transition: all .3s ease; opacity: 0; -webkit-box-shadow: 0 2px 3px 1px rgba(0,0,0,.1); box-shadow: 0 2px 3px 1px rgba(0,0,0,.1); } .sticky-menu.active { z-index: 999; position: fixed; top: 0; left: 0; right: 0; visibility: visible; -webkit-transform: translateY(0); -ms-transform: translateY(0); -o-transform: translateY(0); transform: translateY(0); transition: all .3s ease; opacity: 1; } .sticky-menu .widget-type-logo img { height: 35px !important; width: auto !important; margin: 10px 0; } .hhs-header.sticky-menu.active { padding: 5px 0px !important; } .custom-menu-primary.js-enabled .hamburger { display: none; } @media (max-width: 922px){ .sticky-menu.active { position: static !important; } .sticky-menu .widget-type-cta { display: none; } .sticky-menu .widget-type-logo img { margin: 0; } .sticky-menu .page-center { padding: 0 10px !important; } .hhs-nav { position: relative; } .hhs-nav-opt-items { padding-right: 40px; } .custom-menu-primary.js-enabled { float: none; position: absolute; top: 0px; left: 0px; } .custom-menu-primary .hs-menu-wrapper, .custom-menu-primary.js-enabled .hs-menu-wrapper, .custom-menu-primary.js-enabled .hs-menu-children-wrapper{ display: none; } .custom-menu-primary.js-enabled .hamburger { display: inline-block; } .hhs-header-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a { padding: 0px 15px; } .hhs-header-logo { position: relative; z-index: 1000; } .custom-menu-primary.js-enabled .hs-menu-wrapper > ul > li{ margin-left: 0px !important; } .hamburger { padding-top: 10px; } } @media (max-width: 575px){ nav { transition: height 0.5s ease-in-out; } .hhs-header-mod .hhs-nav { padding-top: 25px; } .custom-menu-primary.js-enabled { top: 20px; } .hhs-hat-menu { position: relative; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a { text-align: center !important; padding: 0 !important; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal ul li li a { padding: 2px 10px !important; } .hhs-hat-menu .hhs-header-search a { padding: 5px 0px 5px 10px; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul, .hhs-hat-menu > ul { width: 100% !important; margin: 0px auto !important; float: none !important; text-align: center; } .hhs-hat-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1 { display: inline-block; text-align: center; padding: 0 5px; } .hhs-hat-menu .hs-menu-children-wrapper:before { text-align: left; } } .hhs-top-bar { background-color: rgba(255, 255, 255, 0.90); padding: 10px 0; position: absolute; left: 0; right: 0; z-index: 999; } .hhs-top-bar.sticky-menu.active { padding: 5px 0; } @media (min-width: 992px) { } .hhs-top-bar.hhs-alt-nav .logo-sticky, .logo-standard { max-width: 150px; float: left; } .hhs-top-bar.hhs-alt-nav.sticky-menu.active .logo-sticky, .logo-sticky { max-width: 150px; float: left; } .hhs-header-logo { padding-top: 0px; } .hhs-nav-grid__menu { margin-right: auto; margin-left: 25px; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a, .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links .hs-menu-item a { color: rgba(0, 0, 0, 1.0); } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li { margin: 15px 13px; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover, .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links .hs-menu-item a:hover, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover{ color: rgba(0, 0, 0, 1.0); } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a svg, .hhs-header-search a svg, .hhs-lang-switch svg, .top-bar-search svg{ fill: rgba(0, 0, 0, 1); } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover svg { fill: rgba(0, 0, 0, 1.0); } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a svg { -webkit-transition: fill 400ms ease-in-out; -moz-transition: fill 400ms ease-in-out; -ms-transition: fill 400ms ease-in-out; -o-transition: fill 400ms ease-in-out; transition: fill 400ms ease-in-out; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li li a svg { -moz-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); -o-transform: rotate(-90deg); -ms-transform: rotate(-90deg); transform: rotate(-90deg); vertical-align: sub; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1.active:after, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1:after { background-color: rgba(1, 79, 254, 1.0); } .hhs-lang-switch .globe_class svg{ fill: rgba(0, 0, 0, 1); } .lang_list_class li { background: rgba(255, 255, 255, 1) !important; } .hhs-lang-switch .lang_list_class:after { border-bottom-color: rgba(255, 255, 255, 1) !important; } .hhs-hat-menu .hs-menu-children-wrapper, .sc-site-header__menu .hs-menu-children-wrapper { background-color: rgba(255, 255, 255, 1) !important; } .sc-site-header__menu .mega-menu .hs-menu-children-wrapper { background-color: transparent !important; } .hhs-hat-menu .hs-menu-children-wrapper:before, .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper:before { color: rgba(255, 255, 255, 1) !important; } .hhs-hat-menu .hs-menu-children-wrapper li a, .hhs-lang-switch .lang_list_class li a, .custom-menu-primary .hs-menu-wrapper > ul li a, .hs-menu-wrapper.hs-menu-flow-horizontal > ul li.hs-item-has-children ul.hs-menu-children-wrapper li a, .hhs-lang-switch .lang_list_class li a { color: #444444; font-size: 15px !important; } .hhs-hat-menu .hs-menu-children-wrapper li a:hover, .hhs-lang-switch .lang_list_class li a:hover, .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links .hs-menu-item.hs-menu-depth-2 a:hover, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li a:hover{ background-color: rgba(238, 238, 238, 1) !important; } .hhs-hat-menu .hs-menu-children-wrapper li a:hover, .hhs-lang-switch .lang_list_class li a:hover, .custom-menu-primary .hs-menu-wrapper > ul li.hs-item-has-children ul.hs-menu-children-wrapper li a:hover, .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links .hs-menu-item.hs-menu-depth-2 a:hover, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li a:hover{ color: #000000 !important; } .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-item.hs-menu-depth-2 a:hover svg { fill: #000000 !important; } .custom-menu-primary .hs-menu-wrapper > ul li.hs-item-has-children ul.hs-menu-children-wrapper li.active a:hover { color: #444444 !important; } .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links ul .hs-menu-item.sub-active a, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links ul .hs-menu-item.sub-active a{ background-color: rgba(242, 245, 248, 1) !important; color: #444444 !important; } .hhs-top-bar.hhs-alt-nav.sticky-menu, .hhs-top-bar.sticky-menu, .hhs-top-bar.hhs-alt-nav{ background-color: rgba(255, 255, 255, 0.95); } .sticky-menu.active { background-color: rgba(255, 255, 255, 0.95); } .hhs-top-bar.sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a, .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a, .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links .hs-menu-item a, .sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links li a, .sticky-menu .hhs-lang-switch .globe_class:before{ color: rgba(0, 0, 0, 1.0); } .hhs-top-bar.hhs-alt-nav .hhs-lang-switch .globe_class svg { fill: rgba(0, 0, 0, 1.0); } .hhs-top-bar.sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a svg, .sticky-menu .hhs-nav-grid__extras svg, .hhs-top-bar.hhs-alt-nav .hhs-header-search a svg { fill: rgba(0, 0, 0, 1.0); } .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links ul .hs-menu-item a { color: #444444; } .hhs-top-bar.sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover, .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover, .hhs-top-bar.hhs-alt-nav .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal .hs-menu-depth-1:first-child:hover, .hhs-top-bar.hhs-alt-nav .fas:hover, .sticky-menu .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal .hs-menu-depth-1:first-child:hover, .sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal ul.hhs-nav-links li a:hover, .sticky-menu .hhs-header-search a i:hover{ color: rgba(102, 102, 102, 1.0) !important; } .hhs-top-bar.sticky-menu .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover svg, .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover svg { fill: rgba(102, 102, 102, 1.0) !important; } .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a svg, .hhs-top-bar.hhs-alt-nav .hhs-header-search a svg, .hhs-top-bar.hhs-alt-nav .top-bar-search svg { fill: rgba(0, 0, 0, 1) !important; } .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1.active:after, .hhs-top-bar.hhs-alt-nav .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1:after, .sticky-menu.hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1.active:after, .sticky-menu.hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-menu-depth-1:after { background-color: rgba(1, 79, 254, 1.0); } .hhs-header-cta .cta-secondary, .hhs-header-cta .cta-tertiary, .hhs-header-cta .cta-primary, .hhs-header-cta .cta-four, .hhs-header-cta .cta-five{ padding: 15px 15px !important; font-size: 10px !important; -webkit-box-shadow: none; box-shadow: none; } .hhs-side-menu { width: 400px; } .hhs-side-menu { background-color: rgba(255, 255, 255, 1.0); } .body-wrapper::after { background-color: rgba(0, 0, 0, 0.6); } .hamburger-icon .line { background: rgba(102, 102, 102, 1.0); } .hhs-top-bar.hhs-alt-nav .hamburger-icon .line, .sticky-menu .hamburger-icon .line { background: rgba(68, 68, 68, 1.0); } .hamburger-icon.active .line { background: rgba(68, 68, 68, 1.0); } .hhs-side-menu .top-bar-search svg, .hhs-side-menu .hhs-lang-switch .globe_class svg { fill: rgba(68, 68, 68, 1.0); } .hhs-side-menu .top-bar-search { padding: 4px; } .hhs-side-menu .top-bar-search svg { height: 20px; width: 20px; } .hhs-side-menu .hhs-lang-switch .globe_class:before, .hhs-side-menu .fas{ color: rgba(68, 68, 68, 1.0); } .hhs-top-bar .fas { fill: #000000; } .hhs-side-menu__footer a svg, .hhs-side-menu__footer a:visited svg { fill: #333333; } .hhs-side-menu__footer a:hover svg, .hhs-side-menu__footer a:focus svg { fill: #666666; } .hhs-side-menu .hhs-side-menu__mobile li a { font-size: 18px; font-weight: bold; color: rgba(102, 102, 102, 1.0); } .hhs-side-menu .hhs-side-menu__mobile li a:hover { color: rgba(0, 0, 0, 1.0); } .hhs-sidebar-nav-toggle svg { fill: rgba(153, 153, 153, 1.0); } .hhs-side-menu__extras .hs-menu-item a, .hhs-side-menu__extras .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper a { font-size: 14px; font-weight: nomral; color: rgba(102, 102, 102, 1); } .hhs-side-menu__extras .hs-menu-item a:hover, .hhs-side-menu__extras .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper a:hover { color: rgba(1, 79, 254, 1); } .hhs-side-menu__extras {flex: 1;} @media (max-width: 575px) { .hhs-side-menu { width: 100%; } } @media screen and (min-width: 850px) { [class^=mega-drop].loaded { position: relative; display: inline-block; padding: 0 ; } [class^=mega-drop].loaded:hover::after { display: block; position: absolute; top:0; width: 100%; height: 100px; left: -36px; } [class^=mega-drop].loaded:hover::before { display: block; position: absolute; top: 0; width: 100%; height: 100px; right: -36px; } .mega-menu::before { height: 30px; top: -30px; background-color: rgba(255, 2, 1, 0.0); } } .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children>a.mega span { padding-right: 15px !important; } .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children>a.mega svg { margin-left:-12px !important; } .mega-menu { background-color: rgba(255, 255, 255, 1); top: 75px; } .sticky-menu.active .mega-menu { top: 70px; } .mega-menu span.hs_cos_wrapper_type_text { text-transform: none !important; font-weight: normal !important; white-space: normal !important; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a, .hhs-alt-nav .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a, .hhs-top-bar .mega-menu .mega-nav-con ul li ul.hs-menu-children-wrapper li a, .hhs-alt-nav .hhs-top-bar .mega-menu .mega-nav-con ul li ul.hs-menu-children-wrapper li a{ color: #444444 !important; font-size: 16px !important; font-weight: normal; text-transform: none; padding-top:10px !important; padding-bottom:10px !important; } .hhs-top-bar .mega-menu .mega-nav-con ul li ul.hs-menu-children-wrapper li a{ font-size: 0.95em !important; } .hhs-top-bar .mega-menu .mega-nav-con .hs-menu-wrapper.hs-menu-flow-horizontal ul .hs-menu-item.hs-menu-depth-2 a:hover, .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a:hover, .hhs-alt-nav .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li .mega-menu a:hover, .hhs-top-bar .mega-menu .mega-nav-con ul li ul.hs-menu-children-wrapper li a:hover, .hhs-alt-nav .hhs-top-bar .mega-menu .mega-nav-con ul li ul.hs-menu-children-wrapper li a:hover{ color: #014ffe !important; background-color: transparent !important; } .hhs-menu-toggle { display: none; } @media (max-width: 960px) { .hhs-menu-toggle { display: block; } } @media (max-width: 920px) { .hhs-menu-toggle { display: block; } } .hhs-side-menu__ctas .hhs-side-cta-1, .hhs-side-menu__ctas .hhs-side-cta-2{ display: none; } @media (max-width: 960px) { .hhs-extras-ctas, .hhs-extras-ctas .hhs-head-cta-1 { display: none; } .hhs-side-menu__ctas .hhs-side-cta-1 { display: inline-block; } } @media (max-width: 920px) { .hhs-extras-ctas .hhs-head-cta-2 { display: none; } .hhs-side-menu__ctas .hhs-side-cta-2 { display: inline-block; } } @media (min-width: 850px) { .hhs-side-menu__mobile { display: none; } } @media (max-width: 850px) { .main-nav .sc-site-header__menu { display: none; } } @media (max-width: 922px) { .custom-menu-primary .hs-menu-wrapper > ul { margin-top: 10px !important; } .custom-menu-primary .hs-menu-wrapper > ul, .custom-menu-primary .hs-menu-wrapper > ul li.active a:hover{ background-color: rgba(255, 255, 255, 1) !important; } .hhs-top-bar .hs-menu-wrapper.hs-menu-flow-horizontal>ul li a:hover, .custom-menu-primary .hs-menu-wrapper > ul li.active a:hover { color: #444444 ; } .custom-menu-primary .hs-menu-wrapper > ul li{ border-top: 1px solid rgba(0, 0, 0, .1) !important; } .custom-menu-primary .hs-menu-wrapper > ul ul li{ background-color: rgba(0, 0, 0, .05); } .sticky-menu.active { position: static !important; } .sticky-menu.active { display: none !important; height: 0px !important; } } @media (max-width: 575px) { .logo-standard, .logo-sticky { max-width: 100px !important; } .hhs-nav-opt-items .hhs-header-search { right: 3px; } .hhs-nav-opt-items .hhs-lang-switch { right: 33px; } } </style> <link rel="stylesheet" href="https://veniture.net/hs-fs/hub/25538202/hub_generated/template_assets/49389624766/1710754848770/CLEAN_x_venITure/css/modules/global-footer.min.css"> <style> #hs_cos_wrapper_global_footer .hhs-footer-mod { padding-top: 100px; padding-bottom: 100px; background-color: rgba(1, 79, 254, 0.03); } .hhs-foot-base-nav .hs-menu-wrapper.hs-menu-flow-horizontal > ul li a, .hhs-foot-nav-col .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li a, .hhs-foot-nav-col .hs-menu-wrapper.hs-menu-flow-horizontal > ul li a { color: #000000 !important; } .hhs-foot-base-nav .hs-menu-wrapper.hs-menu-flow-horizontal > ul li a:hover, .hhs-foot-nav-col .hs-menu-wrapper.hs-menu-flow-horizontal>ul li.hs-item-has-children ul.hs-menu-children-wrapper li a:hover, .hhs-foot-nav-col .hs-menu-wrapper.hs-menu-flow-horizontal > ul li a:hover { color: #014ffe !important; } .foot-nav-title, .hhs-foot-rss h5, .hhs-foot-nav-col h5 { margin-bottom: 25px; color: #000000; } .hhs-foot-rss .hs_cos_wrapper_type_inline_rich_text p, .hhs-foot-rss .hs_cos_wrapper_type_inline_rich_text l1, .hhs-foot-rss .hs_cos_wrapper_type_inline_rich_text span, .hhs-foot-rss label{ color: #FFFFFF; } .hhs-foot-base-nav .hs-menu-wrapper.hs-menu-flow-horizontal > ul li a { font-size: 14px; } .hhs-footer-mod .hhs-post-content a h6 { color: #FFFFFF; font-size: 16px; line-height: 20px; } .hhs-footer-mod .hhs-post-summary p { color: #FFFFFF; font-size: 14px; line-height: 18px; } .hhs-foot-rss .hs-rss-title:hover { color: #014ffe; } .hhs-footer-mod .hhs-post-feat-img { min-height: 120px; } .hhs-foot-rss .hs-rss-item.hs-with-featured-image .hs-rss-item-text { margin-top: 120px; } .hhs-foot-break-line { border-color: #161e27; } .hhs-foot-copyright { color: #000000; } @media (max-width: 575px) { .hhs-foot-nav-col .hhs-col-content { display: none; text-align: center; } .hhs-foot-nav-col .hhs-col-content.open-menu { display: block; text-align: center; } } #hs_cos_wrapper_global_footer .hhs-social-con i { color: #014ffe;} #hs_cos_wrapper_global_footer .hhs-social-con i:hover {color: #014ffe;}@media (max-width: 922px) { #hs_cos_wrapper_global_footer .hhs-footer-mod { padding-top: 25px; padding-bottom: 25px; } } #return-to-top { background: rgba(68, 68, 68, 0.7); } #return-to-top:hover { background: rgba(68, 68, 68, 0.9); } @media (max-width: 575px) { #hs_cos_wrapper_global_footer .hhs-footer-mod { padding-top: 25px; padding-bottom: 25px; } .hhs-foot-nav-col { border-color: #161e27; } } </style> <style> </style> <style> #hs_cos_wrapper_widget_1666961917772 .hhs-text-mod { padding-top: 50px; padding-bottom: 50px;background-color: rgba(255, 255, 255, 1);} @media (max-width: 922px) { #hs_cos_wrapper_widget_1666961917772 .hhs-text-mod { padding-top: 50px; padding-bottom: 50px; } } @media (max-width: 575px) { #hs_cos_wrapper_widget_1666961917772 .hhs-text-mod { padding-top: 25px; padding-bottom: 25px; } } #hs_cos_wrapper_widget_1666961917772 .hhs-video-player { background: #000000 url() no-repeat center center; 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data-hs-cos-type="inline_rich_text" data-hs-cos-field="col_2.text"></div> </div> </div> </div> </div> </div> </div> </div> </div> </header> <main id="main-content"> <main class="body-container-wrapper"> <div class="container-fluid body-container"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd_area-row-0-vertical-alignment dnd_area-row-0-force-full-width-section dnd-section dnd_area-row-0-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd_area-module-1-vertical-alignment dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_dnd_area-module-1" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> </div> </div> </div> <div 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diversified into two areas: "Help Desk" and "Service Desk". While the "Help Desk" manages acute incidents or solutions, the "Service Desk" contributes to further services such as supplying employees with IT infrastructure. <br><br>ITSM on the other hand defines the evolution of support to a more powerful customer, user, and service-oriented process. Service management is a service that should guarantee high customer satisfaction. There is a need to bring all these aspects together. For this purpose, Atlassian has the Jira Service Management tool.<br><br>The way that Atlassian’s Jira Service Management takes on this topic is to ensure a Service Desk process is customer focused, knowledge-centric, and streamlined throughout your organization to bring visibility and collaboration between teams.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1666961987096" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background hide-mobile hide-tablet hide-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <h3 id="headline-549-22">It’s time to spice up your ITSM</h3> <p style="font-size: 16px;">Service Management for internal and external customers may be a challenge for you if received service requests are unstructured. Many businesses make use of historically grown support email distributors and service hotlines to triage service requests from employees. This leads to support communication taking place simultaneously in different channels while processing the service request. This traditional approach to IT Service Management does not work anymore as customers and businesses grow. This growth brings more complexity and more demand. This complexity and demand can only be solved by correctly categorizing requests, triaging them to the right teams, and making collaboration easier between teams. By optimizing the service management processes you can not only increase efficiency, but also overall customer and employee satisfaction.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-section dnd_area-row-3-padding dnd_area-row-3-background-layers dnd_area-row-3-background-color dnd_area-row-3-force-full-width-section dnd_area-row-3-vertical-alignment"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell cell_16879358701735-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1727772513056" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container-slim " style=""> <div class="row"> <div class="c1 col-sm-12 none "> <div class="hhs-divider"> </div> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <h2><img src="https://veniture.net/hubfs/veniture-is-adaptavist-de.svg" width="150" height="43" loading="lazy" alt="veniture-is-adaptavist-de" style="height: auto; max-width: 100%; width: 150px;"></h2> <p> </p> <h2>Wir sind umgezogen!</h2> <p>Wir sind jetzt Adaptavist - wir haben einen neuen Namen und einen brandneuen Look, mit einem größeren globalen Team und einem noch größeren Angebot für dich.</p> <div style="font-size: 10px;"> </div> <p><span style="color: #000000;"><span><a href="https://www.adaptavist.com/de-de/losungen/it-und-enterprise-service-management" rel="noopener" class="cta-primary" target="_blank">Zur neuen Website</a></span></span></p> <p> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-8 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16879358701737" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-hero-mod show-mobile show-tablet show-desktop "> <div class="container" style=""> <div class="row"> <div class="col-12 first-col"> <div class="hhs-col-inner "> <div class="hhs-col-inner-con"> <div class="hhs-rich-text"> <h1><span style="color: #000000;">ITSM-Pakete<br></span></h1> <h4><span style="color: #000000;">Wir verhelfen Dir zu Deinem Service Desk</span></h4> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1691670541375" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-breadcrumb-mod hide-mobile hide-tablet show-desktop "> <div class="container" style=""> <div class="row"> <div class="col"> <span id="hs_cos_wrapper_widget_1691670541375_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_menu" style="" data-hs-cos-general-type="widget" data-hs-cos-type="menu"><div 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class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-lg-4 col-md-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <p style="text-align: center;"><span style="color: #ffffff;"><strong><span style="color: #000000;"><a href="#pakete" rel="noopener" class="cta-four">Festpreis-Pakete <span></span><span></span><i class="fa fa-angle-down" aria-hidden="true" style="color: #ffffff;"></i></a></span></strong></span></p> </div> </div> </div> </div> <div class="c2 col-lg-4 col-md-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <p style="text-align: center;"><span style="color: #ffffff;"><strong><span style="color: #000000;"><a href="#modul" rel="noopener" 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hhs-spacer-mod" style=""> <div class="row"> <div class="col"> <div class="hhs-horz-spacer divider-line"></div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-15 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-16 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1691668796384" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-lg-5 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <img src="https://veniture.net/hs-fs/hubfs/solutions%20adaptavist%20orange.png?width=250&height=250&name=solutions%20adaptavist%20orange.png" alt="solutions adaptavist orange" width="250" height="250" loading="lazy" style="height: auto; max-width: 100%; width: 250px;" srcset="https://veniture.net/hs-fs/hubfs/solutions%20adaptavist%20orange.png?width=125&height=125&name=solutions%20adaptavist%20orange.png 125w, https://veniture.net/hs-fs/hubfs/solutions%20adaptavist%20orange.png?width=250&height=250&name=solutions%20adaptavist%20orange.png 250w, https://veniture.net/hs-fs/hubfs/solutions%20adaptavist%20orange.png?width=375&height=375&name=solutions%20adaptavist%20orange.png 375w, https://veniture.net/hs-fs/hubfs/solutions%20adaptavist%20orange.png?width=500&height=500&name=solutions%20adaptavist%20orange.png 500w, https://veniture.net/hs-fs/hubfs/solutions%20adaptavist%20orange.png?width=625&height=625&name=solutions%20adaptavist%20orange.png 625w, https://veniture.net/hs-fs/hubfs/solutions%20adaptavist%20orange.png?width=750&height=750&name=solutions%20adaptavist%20orange.png 750w" sizes="(max-width: 250px) 100vw, 250px"> </div> </div> </div> </div> <div class="c2 col-lg-7 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <h2 id="headline-549-22" style="font-size: 36px;"><span style="color: #000000;">Wir konzipieren Deinen Service Desk - zum Festpreis</span></h2> <p>Du willst Deinen Service für Kunden und Mitarbeiter nutzerfreundlich und effizient über ein Portal abbilden? </p> <p>Hol Dir Dein <a href="#pakete" rel="noopener">Festpreispaket</a> oder kombiniere unsere Pakete und <a href="#modul" rel="noopener">Module</a> nach Deinen Wünschen.</p> <p style="font-size: 1px;"> </p> <p style="text-align: left;"><span style="color: #000000;"><a href="#Form_1" rel="noopener" class="cta-primary">Lass Dich unverbindlich beraten</a></span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-17 dnd_area-row-7-vertical-alignment dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell cell_1667501162638-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-18 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16916685301283" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <a id="pakete" data-hs-anchor="true"></a> <h3 style="text-align: left;"><span style="color: #000000;">ITSM-Pakete</span></h3> <div> <div> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <p style="text-align: left;"><span>Unsere ITSM-Pakete basieren auf bewährten Verfahren, die das Beste aus ITIL und dem Fachwissen unserer Experten kombinieren, um Dir die bestmöglichen Ergebnisse zu liefern. Im nächsten Schritt kannst Du Dein Paket durch unsere Module erweitern.</span></p> </div> </div> </div> </div> <div> <div> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-19 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1667501162628" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-flexi-card-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="col-lg-4 col-md-6 col-sm-12 flex-col"> <div class="hhs-flexi-card"> <div class="hhs-card-content"><div id="hs_cos_wrapper_widget_1667501162628_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="col_1.rich_text"><h4 style="text-align: left;"><strong><span style="color: #014ffe;">ITSM-Starter-Paket</span></strong></h4> <p style="text-align: left;">In nur vier Wochen zum Service Desk auf Basis bewährter Praktiken und Standardfunktionen.</p> <p style="text-align: left;">Perfekt, wenn Du schnellstmöglich loslegen möchtest!</p> <p style="font-size: 22px; text-align: left;"> </p> <p style="text-align: left;"><span style="color: #000000;"><a href="/leistungen/itsm/itsm-starter-paket?hsLang=de" rel="noopener" class="cta-primary">Zum Paket</a></span></p></div> </div> </div> </div> <div class="col-lg-4 col-md-6 col-sm-12 flex-col"> <div class="hhs-flexi-card"> <div class="hhs-card-content"><div id="hs_cos_wrapper_widget_1667501162628_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="col_2.rich_text"><h4 style="text-align: left;"><strong><span style="color: #014ffe;">ITSM-Advanced-Paket</span></strong></h4> <p style="text-align: left;">Die grundlegenden Funktionen von Jira Service Management reichen Dir nicht aus und Dein Team benötigt individuelle Konfigurationen?</p> <p style="text-align: left;">Unsere Experten übernehmen die komplexe Implementierung!</p> <p style="font-size: 8px; text-align: left;"> </p> <p style="text-align: left;"><span style="color: #000000;"><a href="/leistungen/itsm/itsm-advanced-paket?hsLang=de" rel="noopener" class="cta-primary">Zum Paket</a></span></p></div> </div> </div> </div> <div class="col-lg-4 col-md-6 col-sm-12 flex-col"> <div class="hhs-flexi-card"> <div class="hhs-card-content"><div id="hs_cos_wrapper_widget_1667501162628_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="col_3.rich_text"><h4 style="text-align: left;"><strong><span style="color: #014ffe;">ITSM-Pro-Paket</span></strong></h4> <div style="text-align: left;"> </div> <p style="text-align: left;">Wir setzen uns intensiv mit Deinem aktuellen ITSM- oder ESM-Reifegrad, Deinem Team und den Anforderungen Deiner Kunden auseinander, um Deine Anforderungen zu verstehen. Das Ergebnis? Eine perfekt auf Dich zugeschnittene Lösung</p> <p style="font-size: 2px; text-align: left;"> </p> <div style="text-align: center;"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <p style="text-align: left;"><a href="/leistungen/itsm-pakete/pro-package?hsLang=de" class="cta-primary" rel="noopener">Zum Paket</a></p> </div> </div> </div></div> </div> </div> </div> </div> </div> <span class="hhs-row-overlay"></span> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-20 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16981338745362" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <p style="font-size: 12px; text-align: right;">Hinweis: Lizenzkosten sind nicht im Paketpreis inbegriffen</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-21 cell_1667501162638-row-3-vertical-alignment dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell cell_1697119326310-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-22 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1691669141632" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <h6 style="text-align: left;"><a href="#vergleich" rel="noopener">Wie unterscheiden sich die Pakete? <span data-hs-icon-hubl="true" style="display: inline-block; fill: #0000EE;"><span id="hs_cos_wrapper_widget_1691669141632_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 384 512" height="14" aria-hidden="true"><g id="Arrow Down1_layer"><path d="M169.4 470.6c12.5 12.5 32.8 12.5 45.3 0l160-160c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L224 370.8 224 64c0-17.7-14.3-32-32-32s-32 14.3-32 32l0 306.7L54.6 265.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l160 160z" /></g></svg></span></span></a></h6> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-23 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-24 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1697119326079" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="container hhs-spacer-mod" style=""> <div class="row"> <div class="col"> <div class="hhs-horz-spacer"></div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-25 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-26 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1686139397442" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <a id="modul" data-hs-anchor="true"></a> <h3 style="text-align: left;"><span style="color: #000000;">Du willst Dir Deine individuelle Lösung zusammenstellen?</span></h3> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-27 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-28 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1686139563862" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-lg-7 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <h4 style="text-align: left;"><strong>ITSM-Module</strong></h4> <p style="text-align: left;"><span>Kein Problem. Unsere Pakete bilden die Basis und können nach Belieben durch Module erweitert werden. Wähle einfach das Paket aus, das Dir zusagt, und schau Dir dann unsere Module an. Gerne unterstützen wir Dich bei der Auswahl.</span></p> <p style="text-align: left;"><span><span style="color: #000000;"><a href="/leistungen/itsm/itsm-module?hsLang=de" rel="noopener" class="cta-primary">Zu den Modulen</a></span></span></p> </div> </div> </div> </div> <div class="c2 col-lg-5 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <p><img src="https://veniture.net/hs-fs/hubfs/Puzzle.png?width=250&height=250&name=Puzzle.png" alt="Puzzle" width="250" height="250" loading="lazy" style="height: auto; max-width: 100%; width: 250px;" srcset="https://veniture.net/hs-fs/hubfs/Puzzle.png?width=125&height=125&name=Puzzle.png 125w, https://veniture.net/hs-fs/hubfs/Puzzle.png?width=250&height=250&name=Puzzle.png 250w, https://veniture.net/hs-fs/hubfs/Puzzle.png?width=375&height=375&name=Puzzle.png 375w, https://veniture.net/hs-fs/hubfs/Puzzle.png?width=500&height=500&name=Puzzle.png 500w, https://veniture.net/hs-fs/hubfs/Puzzle.png?width=625&height=625&name=Puzzle.png 625w, https://veniture.net/hs-fs/hubfs/Puzzle.png?width=750&height=750&name=Puzzle.png 750w" sizes="(max-width: 250px) 100vw, 250px"></p> <p> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-29 dnd-section dnd_area-row-11-hidden"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-30 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1697119346366" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="container hhs-spacer-mod" style=""> <div class="row"> <div class="col"> <div class="hhs-horz-spacer"></div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-31 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-32 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16971194416383" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="container hhs-spacer-mod" style=""> <div class="row"> <div class="col"> <div class="hhs-horz-spacer"></div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-33 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-34 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1691669453898" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <a id="vergleich" data-hs-anchor="true"></a> <h3 style="text-align: left;"><strong>Unsere Pakete im Vergleich</strong></h3> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-35 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-36 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1668961505508" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-price-compare-mod show-mobile show-tablet show-desktop "> <div class="container" style=""> <div class="row"> <div class="col-12"> <article> <ul> <li class="active" style="border-top: 3px solid #EEEEEE;"> <button>ITSM-Starter-Paket</button> </li> <li style="border-top: 3px solid #EEEEEE;"> <button>ITSM-Advanced-Paket</button> </li> </ul> <table> <thead> <tr class="pack-title"> <th class="hide-cell"></th> <th class="default" style="border-top: 3px solid #EEEEEE;">ITSM-Starter-Paket</th> <th style="border-top: 3px solid #EEEEEE;">ITSM-Advanced-Paket</th> </tr> </thead> <tbody> <tr> <td colspan="3" class="sep pack-feature">Was ist enthalten?</td> </tr> <tr> <td class="pack-feature">Integrierte Kommunikationskanäle <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Ob Slack, Outlook oder ein anderer Kommunikationskanal, wir verknüpfen die Tools mit Jira Service Management.</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">✓</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓</div></span></span></td> </tr> <tr> <td class="pack-feature">Feedback-Zyklen mit Zufriedenheitsumfragen <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Wie kommt Euer Service an? Was könnt Ihr besser machen und mit welchem Auftreten habt Ihr beeindruckt? All das kann durch standardisierte Feedback-Umfragen regelmäßig ausgewertet werden.</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">✓</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓</div></span></span></td> </tr> <tr> <td class="pack-feature">Wissensdatenbanken-Funktionen <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Sammelt Euer Wissen in einer Datenbank, die mit dem Service Desk verknüpft ist, sodass Ihr gegenseitig von Eurem Wissen profitiert, Kunden zufrieden Stellt und viel Zeit spart.</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">In JSM Premium verfügbar</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">In JSM Premium verfügbar</div></span></span></td> </tr> <tr> <td class="pack-feature">Servicekatalog <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Zentrales, kategorisiertes Verzeichnis der angebotenen Serviceleistungen an die Endanwender.</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">✓</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓✓</div></span></span></td> </tr> <tr> <td class="pack-feature">Anfragetypen <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Standardanfragetypen, die für grundlegende Szenarien der IT-Dienstleistung konfiguriert sind, werden bereitgestellt. Im Advanced-Paket können weitere Typen je nach Anforderungen ergänzt werden.</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">✓</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓✓</div></span></span></td> </tr> <tr> <td class="pack-feature">Warteschlangenpriorisierung <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Warteschlangen organisieren eingehende Anfragen. Im Advanced-Paket werden diese benutzerdefiniert programmiert.</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">✓</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓✓</div></span></span></td> </tr> <tr> <td class="pack-feature">SLA-Management <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Klar festgelegte Vereinbarungen zwischen Euch und Euren Kunden in Bezug auf Service- und Reaktionszeiten oder zu erbringende Serviceleistungen werden in das Tool integriert und flexibel konfiguriert. (Im Starter-Paket sind die Standard-SLAs eingebunden, im Advanced-Paket gebt Ihr die SLAs vor.)</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">✓</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓✓</div></span></span></td> </tr> <tr> <td class="pack-feature">Störungsmanagement <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Das Störungs- oder auch Vorfallsmanagement stellt sicher, dass der normale Servicebetrieb nach einem ungeplanten Ausfall oder einer Serviceunterbrechung wieder aufgenommen wird. </div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">✓</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓✓</div></span></span></td> </tr> <tr> <td class="pack-feature">Änderungs- und Problemmanagement <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Dabei handelt es sich um eine IT-Managementpraktik zur Minimierung von Unterbrechungen bei IT-Services während der Durchführung von Änderungen an kritischen Systemen und Services. sowie die Identifizierung und Verwaltung der Ursachen von Incidents bei einem IT Service. </div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">✓</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓✓</div></span></span></td> </tr> <tr> <td class="pack-feature">End user solution workshop <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">At the end of the implementation, we show users how to best use the system (up to 3 hours).</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">✓</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓✓</div></span></span></td> </tr> <tr> <td class="pack-feature">Zusätzliche Beratung <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Dein Beratungsbudget kannst Du während oder in den zwei Wochen nach der Basis-Implementierung Deines Projektes nutzen </div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">3 Tage Beratungsbudget</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">5 Tage Beratungsbudget</div></span></span></td> </tr> <tr> <td class="pack-feature">Discovery Workshop <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Wir glauben, dass jeder Kunde einzigartig ist, daher ist dieser Workshop dafür da, um eine korrekte Schätzung und den passenden Aufbau für unsere Module zu gewährleisten.</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">-</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓</div></span></span></td> </tr> <tr> <td class="pack-feature">Globale Automatisierungen </td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">In JSM Premium verfügbar</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">In JSM Premium verfügbar</div></span></span></td> </tr> <tr> <td class="pack-feature">Dynamische Formulare <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Das Formular passt sich an die Eingaben des Antragstellers an und wächst langsam mit, so entsteht keine Überforderung und es werden nur die Informationen erfasst die (für das Response-Team) relevant sind.</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">-</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓</div></span></span></td> </tr> <tr> <td class="pack-feature">Benutzerdefinierte Dashboards und dynamische Berichte <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Jedes Unternehmen hat eigene KPIs und Anforderungen an die Berichterstattung. Diese sind im Advanced-Paket flexibel abbildbar.</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">-</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">✓</div></span></span></td> </tr> <tr> <td class="pack-feature">Optionale Funktionen <div onclick="" class="tooltip-wrapper"><i class="far fa-question-circle"></i><div class="tooltip">Tool-Erweiterungen mit optionalen Funktionen durch zusätzliche Apps können Euren Service Desk auf ein nächstes Level bringen.</div></div></td> <td class="default"><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_1">Durchsuche unsere ITSM-Module, um mehr zu erfahren!</div></span></span></td> <td><span class="tick"><span class="open-text"><div id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="open_text_2">Durchsuche unsere ITSM-Module, um mehr zu erfahren!</div></span></span></td> </tr> <tr> <td style="border: none;"> </td> <td class="default"> <span class="wrap"> <span class="price1_widget_1668961505508"> <span class="cta-con"><span id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_cta" style="" data-hs-cos-general-type="widget" data-hs-cos-type="cta"></span></span> </span> </span> </td> <td> <span class="wrap"> <span class="price1_widget_1668961505508"> <span class="cta-con"><span id="hs_cos_wrapper_widget_1668961505508_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_cta" style="" data-hs-cos-general-type="widget" data-hs-cos-type="cta"></span></span> </span> </span> </td> </tr> </tbody> </table> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-37 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1669893020262" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <div style="text-align: right;"><span style="color: #000000;">*</span> <span style="color: #014ffe;">✓ <span style="color: #000000;">Standard oder vordefinierte, bewährte Verfahren</span></span></div> <div style="text-align: right;"><span style="color: #014ffe;">✓✓</span> <span style="color: #000000;">Umsetzung individueller Anforderungen</span></div> <div style="text-align: right;"><span style="color: #014ffe;">- </span><span style="color: #000000;">nicht enthalten</span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-38 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-39 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16691143965093" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="hhs-wave-con-top"> <div class="hhs-wave-module"><svg id="opt_6" data-name="opt 6" viewbox="0 0 200 200" preserveaspectratio="none"><polygon points="0,200 200,0 200,200" /></svg></div> </div><div class="container " style=""> <div class="row"> <div class="c1 col-lg-7 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <a id="mehr" data-hs-anchor="true"></a> <h3 style="text-align: left; font-size: 24px;"><span style="color: #000000;">Die<span style="color: #014ffe;"> passende Ergänzung</span> zu Deinen Paketen</span></h3> <p style="text-align: left;"><span>Die Pakete bilden die Grundlage. Baue darauf auf, indem Du individuelle Module nach Bedarf auswählst. <a href="/leistungen/workshops?hsLang=de" rel="noopener">Kläre Deine Anforderungen in einem Workshop</a>, bilde Dich und Dein Team in einer <a href="/leistungen/schulungen?hsLang=de" rel="noopener">Schulung</a> weiter oder erhalte auch nach der erfolgreichen Einführung Unterstützung durch unsere Support-Pakete.</span></p> </div> </div> </div> </div> <div class="c2 col-lg-5 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <p><img src="https://veniture.net/hubfs/023-puzzle-1.svg" alt="023-puzzle-1" loading="lazy" width="249" height="249" style="width: 249px; height: auto; max-width: 100%; margin-left: auto; margin-right: auto; display: block;"></p> <p> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-40 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16916786542105" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-lg-4 col-md-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <h4 style="text-align: left;"><span style="color: #014ffe;"><strong><span style="color: #000000;">Support-Pakete</span></strong><br></span></h4> <p data-renderer-start-pos="1488" style="text-align: left;">Wir unterstützen Dich auch nach dem Go-live und beantworten Fragen zur Anwendung der Tools oder komplexe und fachspezifische Fragen zur Software. </p> <p style="text-align: left;"><span style="color: #000000;"><a href="/leistungen/beratung/supportpakete?hsLang=de" rel="noopener" class="cta-third">Zu den Support-Paketen</a></span></p> </div> </div> </div> </div> <div class="c2 col-lg-4 col-md-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <h4><strong>Schulungen</strong></h4> <p>Werde zum ITSM-Experten. Wir zeigen Dir alle Einstellungen und Tricks, die Dir dabei helfen, Dein Tool im Schlaf zu beherrschen.</p> <p style="font-size: 4px;"> </p> <p><span style="color: #000000;"><a href="/leistungen/schulungen?hsLang=de" rel="noopener" class="cta-third">Mehr erfahren</a></span></p> </div> </div> </div> </div> <div class="c3 col-lg-4 col-md-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <h4><strong>Workshops</strong></h4> <p><span>Für den perfekten Projektstart! Wir erarbeiten zusammen mit Dir alle Anforderungen an das Projekt und beraten Dich anhand unserer Best Practices.</span></p> <p><span><span style="color: #000000;"><a href="/leistungen/workshops?hsLang=de" rel="noopener" class="cta-third">Mehr erfahren</a></span></span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-41 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-42 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1697113848204" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-accordion-mod show-mobile show-tablet show-desktop "> <div class="container " style=""> <div class="row"> <div class=" none col-lg-6 col-sm-12 c1"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text c1"> <ul class="hhs-accordion-1 accordion-controls" aria-label="Accordion Control Group Buttons"> <li> <a href="#" id="accordion-control-1-1" data-id="" class="accordion-title " aria-controls="content-1-1" aria-expanded="false"><h4><div id="hs_cos_wrapper_widget_1697113848204_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_text" data-hs-cos-field="title">Was ist ITSM?</div></h4></a> <div id="content-1-1" class="hhs-accordion-content" aria-hidden="true"><div id="hs_cos_wrapper_widget_1697113848204_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="content"><div data-testid="conversation-turn-11"> <div> <div> <div> <div> <div> <div> <div> <p>ITSM steht für "Information Technology Service Management" (zu Deutsch: IT-Dienstleistungsmanagement) und bildet die Gesamtheit der Systeme und Prozesse ab, mit denen Organisationen die Nutzung ihrer IT verbessern. Es handelt sich um einen ganzheitlichen Ansatz zur Planung, Bereitstellung, Verwaltung und Unterstützung von IT-Dienstleistungen in einer Organisation und soll die Effizienz, Qualität und Kundenzufriedenheit im Bereich der IT-Services verbessern, indem es bewährte Praktiken (z.B. Incident Management, Change Management und Service Level Management) anwendet. Es beinhaltet auch die Verwendung von IT-Tools und -Systemen zur Unterstützung dieser Prozesse.</p> </div> </div> </div> </div> </div> </div> </div> </div></div></div> </li> </ul> </div> </div> </div> <div class=" none col-lg-6 col-sm-12 c2"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text c2"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-43 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16916705830473" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-breadcrumb-mod show-mobile show-tablet show-desktop "> <div class="container" style=""> <div class="row"> <div class="col"> <span id="hs_cos_wrapper_module_16916705830473_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_menu" style="" data-hs-cos-general-type="widget" data-hs-cos-type="menu"><div class="hs-breadcrumb-menu-wrapper" id="hs_menu_wrapper_module_16916705830473_" role="navigation" data-sitemap-name="default" data-menu-id="75751460089"> <ul class="hs-breadcrumb-menu"> <li class="hs-breadcrumb-menu-item first-crumb"><a href="https://veniture.net?hsLang=de" class="hs-breadcrumb-label">Home</a><span class="hs-breadcrumb-menu-divider"></span></li> <li class="hs-breadcrumb-menu-item"><a href="https://veniture.net/leistungen?hsLang=de" class="hs-breadcrumb-label">Leistungen</a><span class="hs-breadcrumb-menu-divider"></span></li> <li class="hs-breadcrumb-menu-item last-crumb"><span class="hs-breadcrumb-label">ITSM Pakete</span></li> </ul> </div></span> </div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-44 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-45 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16879409132587" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <a id="Form_1" data-hs-anchor="true"></a> <h3 id="headline-374-752"><span style="color: #000000;">Unsere ITSM-Pakete sind genau das, was Du gesucht hast?</span></h3> <p><span style="color: #000000;">Unser Experten-Team nimmt Dir und Deinem Team die Arbeit ab und stellt euch Jira Service Management einsatzbereit zur Verfügung. Gerne beraten wir Dich zur Auswahl Deines Paketes.</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-46 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16879409132588" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="" class="hhs-text-mod lazy-background show-mobile show-tablet show-desktop "><div class="container " style=""> <div class="row"> <div class="c1 col-lg-3 col-sm-12 none "> <div class="col-inner"> <div class="hhs-rich-text-in"> <div class="hhs-rich-text"> <div> <div class="hs-richtext hs-main-font-element"> <p><img src="https://veniture.net/hs-fs/hubfs/Deniz.png?width=250&height=250&name=Deniz.png" alt="Deniz" width="250" height="250" loading="lazy" style="height: auto; 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