Shop Help Center

<!DOCTYPE html> <html dir="ltr" lang="de"> <head> <meta charset="utf-8" />  <title>Shop Help Center</title> <meta name="csrf-param" content="authenticity_token"> <meta name="csrf-token" content=""> <link rel="canonical" href="https://service.spreadshirt.com/hc/de"> <link rel="alternate" hreflang="da" href="https://service.spreadshirt.com/hc/da"> <link rel="alternate" hreflang="de" href="https://service.spreadshirt.com/hc/de"> <link rel="alternate" hreflang="en" href="https://service.spreadshirt.com/hc/en-us"> <link rel="alternate" hreflang="en-gb" href="https://service.spreadshirt.com/hc/en-gb"> <link rel="alternate" hreflang="en-us" href="https://service.spreadshirt.com/hc/en-us"> <link rel="alternate" hreflang="es" href="https://service.spreadshirt.com/hc/es"> <link rel="alternate" hreflang="fi" href="https://service.spreadshirt.com/hc/fi"> <link rel="alternate" hreflang="fr" href="https://service.spreadshirt.com/hc/fr"> <link rel="alternate" hreflang="fr-ca" href="https://service.spreadshirt.com/hc/fr-ca"> <link rel="alternate" hreflang="it" href="https://service.spreadshirt.com/hc/it"> <link rel="alternate" hreflang="nl" href="https://service.spreadshirt.com/hc/nl"> <link rel="alternate" hreflang="no" href="https://service.spreadshirt.com/hc/no"> <link rel="alternate" hreflang="pl" href="https://service.spreadshirt.com/hc/pl"> <link rel="alternate" hreflang="sv" href="https://service.spreadshirt.com/hc/sv"> <link rel="alternate" hreflang="x-default" href="https://service.spreadshirt.com/hc/en-us"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet" />  <link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/904742/1795905/style.css?digest=16768685533212"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPDXBYF30SDXB2Y1QG3NF7K"> <script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script> <meta name="viewport" content="width=device-width"> <link rel="stylesheet" href="//code.jquery.com/ui/1.11.0/themes/smoothness/jquery-ui.css"> <link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/font-awesome/4.6.1/css/font-awesome.min.css"> <link rel="stylesheet" href=""> <script src="//code.jquery.com/ui/1.11.4/jquery-ui.js"></script> <script src=""></script> <script type="text/javascript" src="/hc/theming_assets/904742/1795905/script.js?digest=16768685533212"></script> </head> <body class=""> <header id="sprd-header-wrap" class="clearfix hidden"> <div class="js-sprd-header-partner"> <div class="back2shop"> <a href="" class="btn-back-shop"></a> </div> <div class="headlines"> <span class="top-headline"></span>  </div> </div>  </header> <main role="main"> <style> main { max-width: none; } </style> <div class="home-teaser"> <div class="container"> <h1>Wie können wir Dir helfen?</h1> <section class="hero-unit search-box"> <form role="search" class="search" data-search="" data-instant="true" autocomplete="off" action="/hc/de/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Suchen" autocomplete="off" aria-label="Suchen" /> <input type="submit" name="commit" value="Suche" /></form> </section> </div> </div> <div id="home-category-trees" class="container"> <section> <div class="category-tree"> <h2 class="text-center">Hilfeseiten für Kunden</h2> <div class="partner-seller-hub text-center" id="seller-hub"> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-3"> <a href="#help-pages-customer" class="seller-hub-item"> <div class="icon--shipping"></div> <h2>Häufige Fragen</h2> <p>Finde Hilfe in den FAQ</p> </a> </div> <div class="col-xs-12 col-sm-6 col-md-3"> <a href="https://service.spreadshirt.com/hc/de/articles/115000984869" class="seller-hub-item"> <div class="icon--returns"></div> <h2>Rückgaberegel</h2> <p>Alles über Reklamationen und Umtausch</p> </a> </div> <div class="clearfix visible-sm"></div> <div class="col-xs-12 col-sm-6 col-sm-offset-3 col-md-3 col-md-offset-0 "> <a href="https://service.spreadshirt.com/hc/de/articles/115000993925" class="seller-hub-item"> <div class="icon--shipping"></div> <h2>Lieferzeit & Versandkosten</h2> <p>Berechne Dein voraussichtliches Lieferdatum</p> </a> </div> </div> </div> </div> </section> </div> <section class="category"> <div class="container"> <h2 id="help-pages-customer" class="text-center">FAQ</h2> <section class="section"> <h3> <a href="/hc/de/sections/115000276585-Lieferung-Versand">Lieferung & Versand</a> </h3> <ul class="article-list"> <li > <a href="/hc/de/articles/115000993925-Lieferzeit-Versandkosten">Lieferzeit & Versandkosten</a> </li> <li > <a href="/hc/de/articles/115000993945-Express-Option">Express-Option</a> </li> </ul> </section> <section class="section"> <h3> <a href="/hc/de/sections/115000276565-Bestellung">Bestellung</a> </h3> <ul class="article-list"> <li > <a href="/hc/de/articles/4415666112530-So-nachhaltig-ist-Deine-Bestellung">So nachhaltig ist Deine Bestellung</a> </li> <li > <a href="/hc/de/articles/360014049394-Frauengr%C3%B6%C3%9Fen-umrechnen">Frauengrößen umrechnen</a> </li> <li > <a href="/hc/de/articles/115000984869-Umtausch-und-R%C3%BCckgabe">Umtausch und Rückgabe</a> </li> <li > <a href="/hc/de/articles/115000994045-Bestelldaten-und-AGB-einsehen">Bestelldaten und AGB einsehen</a> </li> <li > <a href="/hc/de/articles/115000984889-Bestellung-%C3%A4ndern-oder-stornieren">Bestellung ändern oder stornieren</a> </li> <li > <a href="/hc/de/articles/115000984909-Pflegehinweise-f%C3%BCr-bedruckte-und-bestickte-Textilien">Pflegehinweise für bedruckte und bestickte Textilien</a> </li> </ul> </section> <section class="section"> <h3> <a href="/hc/de/sections/115000276545-Bezahlung-Preise">Bezahlung & Preise</a> </h3> <ul class="article-list"> <li > <a href="/hc/de/articles/115003237993-Druckkosten-im-Partnershop">Druckkosten im Partnershop</a> </li> <li > <a href="/hc/de/articles/115000984849-Bankverbindung-f%C3%BCr-Vorkasse">Bankverbindung für Vorkasse</a> </li> <li > <a href="/hc/de/articles/115000994025-Gutschein-einl%C3%B6sen">Gutschein einlösen</a> </li> <li > <a href="/hc/de/articles/115000994005-Verf%C3%BCgbare-Zahlungsarten">Verfügbare Zahlungsarten</a> </li> </ul> </section> <section class="section"> <h3> <a href="/hc/de/sections/360000068513-Selbst-gestalten">Selbst gestalten</a> </h3> <ul class="article-list"> <li > <a href="/hc/de/articles/360012941320-Ablehngr%C3%BCnde-f%C3%BCr-Designs">Ablehngründe für Designs</a> </li> <li > <a href="/hc/de/articles/360012941280-Pixelgrafiken-f%C3%BCr-den-Druck-optimieren">Pixelgrafiken für den Druck optimieren</a> </li> <li > <a href="/hc/de/articles/360012941260-Vektorgrafiken-f%C3%BCr-den-Druck-optimieren">Vektorgrafiken für den Druck optimieren</a> </li> <li > <a href="/hc/de/articles/360000342974-Copyright-Hinweise">Copyright-Hinweise</a> </li> <li > <a href="/hc/de/articles/360000326593-Vektor-und-Pixelgrafiken-Einf%C3%BChrung">Vektor- und Pixelgrafiken: Einführung</a> </li> </ul> </section> </div> </section> </main> <section class="endTeaser"> <div class="container"> <div class="row text-center"> <div class="col-12"> <h2 class="h2">Deine Antwort war noch nicht dabei?</h2> <a class="sprd-button light" href="https://www.spreadshirt.de/kontakt-C1336">Kontaktiere uns</a> </div> </div> </div> </section> <footer id="footer" class="footer"> <div class="container"> <div class="col-12 col-md-11"> <h3>Kundenservice</h3> <ul id="footer-contact"> <li><a href="mailto:service@spreadshirt.de" class="footer-email">service@spreadshirt.de</a></li> <li><a href="tel:+49 341 996 59989" class="footer-phone">0341 996 59989</a></li>  <li>(Mo-Fr von 9-18 Uhr)</li> </ul> <ul> <li><a href="https://service.spreadshirt.com/hc/de/articles/115000991325-AGB">AGB</a></li> <li><a href="https://service.spreadshirt.com/hc/de/articles/115000991305-Copyright">Copyrightbestimmungen</a></li> <li><a href="https://service.spreadshirt.com/hc/de/articles/115000978409-Datenschutz">Datenschutz</a></li> <li><a href="https://service.spreadshirt.com/hc/de/articles/115000983069">Impressum</a></li> </ul> </div> <div class="footer--switcher col-12 col-md-1"> <div class="language-switcher"> <div class="language-switcher__active-locale"> <span class="icon icon--de">Deutsch</span> </div> <ul class="language-switcher__locale-list"> <li> <a class="icon icon--da"href="/hc/change_language/da?return_to=%2Fhc%2Fda%3Fplatform%3Deu%26shop_id%3D100771536%26shop_name%3Dtimocom" dir="ltr" rel="nofollow" role="menuitem"> Dansk </a> </li> <li> <a class="icon 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</a> </li> <li> <a class="icon icon--fr-ca"href="/hc/change_language/fr-ca?return_to=%2Fhc%2Ffr-ca%3Fplatform%3Deu%26shop_id%3D100771536%26shop_name%3Dtimocom" dir="ltr" rel="nofollow" role="menuitem"> Français (Canada) </a> </li> <li> <a class="icon icon--it"href="/hc/change_language/it?return_to=%2Fhc%2Fit%3Fplatform%3Deu%26shop_id%3D100771536%26shop_name%3Dtimocom" dir="ltr" rel="nofollow" role="menuitem"> Italiano </a> </li> <li> <a class="icon icon--nl"href="/hc/change_language/nl?return_to=%2Fhc%2Fnl%3Fplatform%3Deu%26shop_id%3D100771536%26shop_name%3Dtimocom" dir="ltr" rel="nofollow" role="menuitem"> Nederlands </a> </li> <li> <a class="icon icon--no"href="/hc/change_language/no?return_to=%2Fhc%2Fno%3Fplatform%3Deu%26shop_id%3D100771536%26shop_name%3Dtimocom" dir="ltr" rel="nofollow" role="menuitem"> Norsk </a> </li> <li> <a class="icon icon--pl"href="/hc/change_language/pl?return_to=%2Fhc%2Fpl%3Fplatform%3Deu%26shop_id%3D100771536%26shop_name%3Dtimocom" dir="ltr" rel="nofollow" role="menuitem"> Polski </a> </li> <li> <a class="icon icon--sv"href="/hc/change_language/sv?return_to=%2Fhc%2Fsv%3Fplatform%3Deu%26shop_id%3D100771536%26shop_name%3Dtimocom" dir="ltr" rel="nofollow" role="menuitem"> svenska </a> </li> </ul> </div> <div class="footer__sprd-logo footer__sprd-logo--desktop hidden"> <a href="https://www.spreadshirt.com" target="_blank" rel="noopener"> <img src="https://images.spod.com/image/upload/spreadgroup-logo.svg" alt="Spreadgroup Logo"> </a> </div> </div> </div> </footer> <script type="text/javascript">function getTranslations(){ var i18n = { "backToShop":"Zurück zum Shop", "backToShopName":"Zurück zu %s", "headerTitle": "%s Hilfe Center", "sublineTitle": "Ein Partnershop von Spreadshirt" };return i18n;}</script>  <script> [...document.styleSheets].forEach(function(styleSheet) { var cssRules; try { cssRules = styleSheet.cssRules; } catch (e) { return; } [...cssRules].forEach(function(cssRule) { var defaultColor = "rgb(226, 18, 47)"; var userColor = 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