BBB AUTO LINE

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class="breadcrumb_item"><a href="/">Home </a></li> <li class="breadcrumb_item"><a href="/programs">Programs </a></li> <li class="breadcrumb_item"><a href="/programs/all-programs">All Programs </a></li> <li class="breadcrumb_item active" aria-current="page">BBB AUTO LINE</li> </ul> </nav> </div> <div class="rich-text"> <h1 class="hero_header">BBB AUTO LINE® <em></em></h1><p><a href="/programs/all-programs/bbb-autoline-esp">Lee esto en español.</a><em></em></p> </div> <div class="rich-text"> <div class="hero_content"><p>At BBB AUTO LINE, we help you settle your vehicle warranty dispute without the need for an attorney. This dispute resolution program is free of charge to the vehicle owners of participating manufacturers. We offer both mediation and arbitration services to resolve automotive warranty, lemon law, class action, and other manufacturer disputes. </p><p> </p><p> </p><p><a href="https://auto.bbbnp.org/lemon-law-complaint-form?_gl=1*owf0ow*_ga*MTAyMTQwODQ3My4xNjYwNzQ4OTU1*_ga_FXP6NWPNYM*MTY2MzcwMzQzNS42OS4xLjE2NjM3MDM1MjcuNTUuMC4w" target="_blank" data-sf-ec-immutable="">Start a claim now.</a></p><p> </p><p> </p><p><em>Supporting customers of the largest vehicle manufacturers in the U.S. since 1982.</em> </p></div> </div> </div> <div class="container"> <div class="hero_buttons_box"> <div id="Hero_C001_Col01" class="hb_area sf_colsIn" data-sf-element="Hero buttons left" data-placeholder-label="Hero buttons left"> <a href="/programs/all-programs/bbb-autoline" target="_self" class="styled_button outline"> <span>For Consumers</span> </a> <a href="/programs/all-programs/bbb-autoline-for-manufacturers" target="_self" class="styled_button "> <span>For Manufacturers</span> </a> </div> <div id="Hero_C001_Col02" class="hb_area sf_colsIn" data-sf-element="Hero buttons right" data-placeholder-label="Hero buttons right"> <a href="https://auto.bbbnp.org/lemon-law-complaint-form/" target="_self" class="styled_button btn_darkblue outline"> <span>Start a Claim Now</span> </a> </div> </div> </div> </section> <section class="impact"> <div id="MainContent_C008_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainContent_C009_Col00" class="sf_colsIn col-xs-12 col-md-1" data-sf-element="Column 1" data-placeholder-label="Left Column"> </div> <div id="MainContent_C009_Col01" class="sf_colsIn col-md-10" data-sf-element="Column 2" data-placeholder-label="Center Column"> <div class="rich-text"> <h2 class="section_header content_under" style="text-align: center">Eligibility</h2><div>Your eligibility for the BBB AUTO LINE program can depend on a number of factors. If you are unsure about your eligibility status, the BBB AUTO LINE team can help.  </div> </div> </div> <div id="MainContent_C009_Col02" class="sf_colsIn col-xs-12 col-md-1" data-sf-element="Column 3" data-placeholder-label="Right Column"> </div> </div> <div class="rich-text"> <p> </p><p> </p> </div><div id="MainContent_C105_Col00" class="cards_line sf_colsIn" data-sf-element="Cards place" data-placeholder-label="Cards place"> <div> <div class="card"> <img class="card-img-top img-fluid" src="https://assets.bbbprograms.org/images/default-source/programs/auto-line/car.png?sfvrsn=8aa3ec4e_2" title="car" alt="" /> <div class="card-body"> <p class="card-text">Your vehicle's manufacturer must participate in the BBB AUTO LINE program.</p> </div> </div> </div> <div> <div class="card"> <img class="card-img-top img-fluid" src="https://assets.bbbprograms.org/images/default-source/programs/auto-line/shield.png?sfvrsn=218d8bfa_2" title="shield" alt="" /> <div class="card-body"> <p class="card-text">Your vehicle must be covered under the manufacturer's warranty.</p> </div> </div> </div> <div> <div class="card"> <img class="card-img-top img-fluid" src="https://assets.bbbprograms.org/images/default-source/programs/auto-line/map.png?sfvrsn=ec29240_2" title="map" alt="" /> <div class="card-body"> <p class="card-text">There may be relevant laws in your state that affect your eligibility.</p> </div> </div> </div> <div> <div class="card"> <img class="card-img-top img-fluid" src="https://assets.bbbprograms.org/images/default-source/programs/auto-line/help.png?sfvrsn=d2b5cdfe_2" title="help" alt="" /> <div class="card-body"> <p class="card-text">The type of problem you are having must be covered under the warranty.</p> </div> </div> </div> </div> </div> </section> <div class="geometric left bronze_bg"></div><section id="MainContent_C118_Col00" class="sf_colsIn" data-sf-element="Section" data-placeholder-label="Section content"><div id="MainContent_C119_Col00" class="sf_colsIn container container_space_vertical_top" data-sf-element="Container" data-placeholder-label="Container"> <div class="rich-text"> <h2 class="section_header">What is the lemon law?</h2><hr class="styled_line line_400 line_bronze"> </div><div id="MainContent_C111_Col00" class="cards_line sf_colsIn" data-sf-element="Cards place" data-placeholder-label="Cards place"><div id="MainContent_C112_Col00" class="card sf_colsIn" data-sf-element="Card content" data-placeholder-label="Card content"> <div class="rich-text"> If your vehicle is under warranty, lemon laws require your vehicle manufacturer to repair your vehicle and, if they cannot do so after a reasonable number of attempts, they must either replace or refund your vehicle. There is a federal lemon law, known as the Magnuson-Moss Warranty Act (“Mag-Moss”), as well as state lemon laws to protect consumers from getting stuck with “lemons.” </div> </div><div id="MainContent_C113_Col00" class="card sf_colsIn" data-sf-element="Card content" data-placeholder-label="Card content"> <a class="card_document" href="/programs/all-programs/bbb-autoline/lemon-laws-by-state"> <div class="doc_heading">Learn more about the lemon law in your state</div> <div class="doc_text"> </div> </a> </div> </div> </div> <div class="rich-text"> <p> </p><p> </p><p> </p> </div> </section><section id="MainContent_C056_Col00" class="sf_colsIn bg_beige" data-sf-element="Section" data-placeholder-label="Section content"><div id="MainContent_C057_Col00" class="sf_colsIn container container_space_vertical_top" data-sf-element="Container" data-placeholder-label="Container"> <div class="rich-text"> <h2 class="section_header" style="text-align: center">Frequently Asked Questions</h2> </div><div class="faq_list_box"> <div id="MainContent_C065_Col00" class="faq_place sf_colsIn" data-sf-element="FAQ list" data-placeholder-label="FAQ list"> <div data-sf-role="lists"> <div class="sf-list sf-list--expandable clearfix"> <div class="sf-list-item"> <div class="one_item" > <a href="javascript:void(0)" data-sf-role="toggleLink" class="list_link" role="button" data-toggle="collapse" data-target="#23cdf175-f8a5-4912-8a4a-ef40dc5b12fc" aria-expanded="false" aria-controls="23cdf175-f8a5-4912-8a4a-ef40dc5b12fc"> What is BBB AUTO LINE? </a> <div style="display:none;" class="sf-list-content collapse multi-collapse answer_text" id='23cdf175-f8a5-4912-8a4a-ef40dc5b12fc'> <div id="pagedescription" data-solr-index="summary"><p>BBB AUTO LINE is a dispute resolution program that settles automotive warranty disputes as an alternative to court.<br></p></div><div data-solr-index="content"><p>BBB AUTO LINE does not charge any fee to consumers. To protect impartiality, funding for staff and program administrative costs of BBB AUTO LINE are committed in advance by the participating manufacturers. BBB AUTO LINE staff and arbitrators are independent of manufacturers that participate in BBB AUTO LINE, and perform no duties for these manufacturers other than providing impartial dispute resolution services.</p></div> </div> </div> <div class="one_item" > <a href="javascript:void(0)" data-sf-role="toggleLink" class="list_link" role="button" data-toggle="collapse" data-target="#74210860-7b06-4811-9dcb-2f2e9453fbb2" aria-expanded="false" aria-controls="74210860-7b06-4811-9dcb-2f2e9453fbb2"> How do I file a complaint? </a> <div style="display:none;" class="sf-list-content collapse multi-collapse answer_text" id='74210860-7b06-4811-9dcb-2f2e9453fbb2'> <p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">Consumers start the process by </span><a href="https://auto.bbbnp.org/lemon-law-complaint-form/" data-sf-ec-immutable="" style="font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">filing a complaint</a><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"> with BBB National Programs using the online complaint form or calling 1.800.955.5100. We will then send you the Program Rules and Information, along with the requirements to open a BBB AUTO LINE claim.</span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">Key information to begin the process includes:</span></p><ul style="margin-left: 30px"><li>The vehicle owner’s name and address</li><li>The Vehicle Identification Number (VIN) of your vehicle</li><li>The make, model, and year of your vehicle</li><li>A description of the problem with your vehicle</li></ul><p> </p><p>We will notify you when all required information has been received. The notification may identify additional information that is necessary to establish BBB AUTO LINE’s authority over the claim (such as a signed Customer Claim Form and/or current vehicle registration) or that will assist in the review of your claim.</p><p>We will investigate, gather, and organize information necessary for a fair and expeditious resolution of your dispute. It is important that you submit complete information about your vehicle and its problems. Should you encounter difficulty obtaining information, please notify us.</p><p>When your BBB AUTO LINE case has been opened, we will send a copy of your claim form to your manufacturer for their response.</p> </div> </div> <div class="one_item" > <a href="javascript:void(0)" data-sf-role="toggleLink" class="list_link" role="button" data-toggle="collapse" data-target="#ef22c429-7135-4b84-b628-c765073301d4" aria-expanded="false" aria-controls="ef22c429-7135-4b84-b628-c765073301d4"> What is arbitration? </a> <div style="display:none;" class="sf-list-content collapse multi-collapse answer_text" id='ef22c429-7135-4b84-b628-c765073301d4'> <p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">Arbitration is an informal process in which two parties in a dispute present their positions to an impartial third party, an arbitrator. The arbitrator listens to the testimony, reviews evidence, and makes a decision that he or she deems fair and falls within these </span><a href="/programs/all-programs/bbb-autoline/how-bbb-auto-line-works#rules"><em>Rules</em></a><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">. In some cases, the arbitrator may consider legal guidelines (e.g. lemon law standards).</span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"></span>In the BBB AUTO LINE program, the arbitrator’s authority is defined by the BBB AUTO LINE Rules and the manufacturer’s Program Summary. The specific issues the arbitrator is asked to consider will be outlined in a document called the Agreement to Arbitrate, that will be consistent with the BBB AUTO LINE Rules and applicable Program Summary. The outcome of the arbitration process is a written decision that the consumer will be asked to accept or reject. If the consumer accepts the decision, it will be binding on the manufacturer. While each party to arbitration believes strongly in the merits of his or her case, only one party will prevail.</p> </div> </div> <div class="one_item" > <a href="javascript:void(0)" data-sf-role="toggleLink" class="list_link" role="button" data-toggle="collapse" data-target="#fd32475f-e9d9-4893-b95f-1ddf3395705e" aria-expanded="false" aria-controls="fd32475f-e9d9-4893-b95f-1ddf3395705e"> Who is the arbitrator? </a> <div style="display:none;" class="sf-list-content collapse multi-collapse answer_text" id='fd32475f-e9d9-4893-b95f-1ddf3395705e'> <p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">BBB AUTO LINE arbitrators are attorneys or other persons with arbitration experience, who are interested in the fair and expeditious resolution of consumer disputes. They are trained by BBB National Programs to conduct hearings and make decisions in accordance with the </span><em style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"><a href="/programs/all-programs/bbb-autoline/how-bbb-auto-line-works">Rules</a></em><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal">.</span></p><p><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"></span>The arbitrator will not necessarily have automotive expertise; however, all arbitrators are able to call upon an impartial technical expert furnished by BBB AUTO LINE when necessary. We will provide a biography with the arbitrator’s qualifications and background prior to arbitration. Your arbitrator will not be an employee or agent of either party. A single arbitrator, or a majority of the panel, if a panel is used, will be a person who has no direct involvement in the manufacturing, distribution, sale or service of any product. The arbitrator(s) will be selected in an impartial manner and sign an oath. If the arbitrator believes he or she cannot make an unbiased decision, he/she will refuse to serve.</p><p>Additional information about arbitrator qualifications is available upon request.</p> </div> </div> <div class="one_item" > <a href="javascript:void(0)" data-sf-role="toggleLink" class="list_link" role="button" data-toggle="collapse" data-target="#82d24c12-912a-49aa-a317-ea058e498150" aria-expanded="false" aria-controls="82d24c12-912a-49aa-a317-ea058e498150"> How do I contact the BBB AUTO LINE team? </a> <div style="display:none;" class="sf-list-content collapse multi-collapse answer_text" id='82d24c12-912a-49aa-a317-ea058e498150'> <p>You can reach BBB AUTO LINE by calling 1.800.955.5100. All documents, correspondence, notices and requests for records should be sent to BBB AUTO LINE, BBB National Programs, Inc., 1676 International Dr, Ste 550, McLean, VA 22102. </p><p>Documents and case-related information also may be faxed to BBB AUTO LINE at 703.247.9700. </p><p>Please include your case number on all documents submitted.</p> </div> </div> </div> </div> </div> <div class="rich-text">  <p> </p><p> </p><p> </p> </div></div> </div><div id="MainContent_C144_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainContent_C145_Col00" class="cards_line sf_colsIn" data-sf-element="Cards place" data-placeholder-label="Cards place"><div id="MainContent_C146_Col00" class="card sf_colsIn" data-sf-element="Card content" data-placeholder-label="Card content"> <div class="rich-text"> <h5><strong>Read more Frequently Asked Questions</strong></h5> </div> <a href="/programs/all-programs/bbb-autoline/how-bbb-auto-line-works" target="_self" class="styled_button btn_darkblue "> <span>How BBB AUTO LINE Works</span> </a> </div><div id="MainContent_C147_Col00" class="card sf_colsIn" data-sf-element="Card content" data-placeholder-label="Card content"> <div class="rich-text"> <h5><strong>¿Necesita más información?</strong></h5> </div> <a href="/programs/all-programs/bbb-autoline/how-bbb-auto-line-works-esp" target="_self" class="styled_button btn_darkblue "> <span>Preguntas Frecuentes</span> </a> </div> </div> </div> </div> <div class="rich-text"> <p> </p><p> </p><p> </p> </div> </section><section id="MainContent_C016_Col00" class="sf_colsIn bg_white" data-sf-element="Section" data-placeholder-label="Section content"><div id="MainContent_C018_Col00" class="sf_colsIn container container_space_vertical_top" data-sf-element="Container" data-placeholder-label="Container"> <div class="rich-text"> <h2 class="section_header">Participating Manufacturers</h2><hr class="styled_line line_400 line_bronze"> </div> <div class="rich-text"> BBB AUTO LINE is free of charge to the vehicle owners or lessees of participating manufacturers. Some manufacturers participate nationally, and others only in specific states.  </div> </div> </section><section class="partners_slider"> <div class="container"> <div class="slider_wrap"> <h3 class="section_header"> A few of our <span class="underlined">National Partners</span> </h3> <div id="MainContent_C132_Col00" class="slider_box sf_colsIn" data-sf-element="Partner logos" data-placeholder-label="Partner logos"> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/koenigsegg.png?sfvrsn=be7bdde9_3" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/pagani.png?sfvrsn=fe34f1ca_3" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_aston-martin_4-29-2021.jpg?sfvrsn=4a683e86_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_winnebago_4-29-2021.jpg?sfvrsn=177fb66c_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_volvo_4-29-2021.jpg?sfvrsn=83228288_7" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_mercedez_4-29-2021.jpg?sfvrsn=dc21ab2a_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_maserati_4-29-2021.jpg?sfvrsn=6edd6431_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_ferrari_4-29-2021.jpg?sfvrsn=64724175_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_mclaren_4-29-2021.jpg?sfvrsn=e553bc6e_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_lotus_4-29-2021.jpg?sfvrsn=7c9ff86d_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_lincoln_4-29-2021.jpg?sfvrsn=7ace03a3_9" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_land-rover_4-29-2021.jpg?sfvrsn=1482e21f_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/lamborghini_logo.svg-1.jpg?sfvrsn=1c6d72e5_1" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_jaguar_4-29-2021.jpg?sfvrsn=560ed37_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_infiniti_4-29-2021.jpg?sfvrsn=6d8ec4e2_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_gmc_4-29-2021.jpg?sfvrsn=d019145c_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_genesis_4-29-2021.jpg?sfvrsn=5a6bb100_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_chevrolet_4-29-2021.jpg?sfvrsn=5ec1a072_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_cadillac_4-29-2021.jpg?sfvrsn=d06417c9_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_buick_4-29-2021.jpg?sfvrsn=2a1cabe9_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_bentley_4-29-2021.jpg?sfvrsn=5e1e1b9e_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_audi_4-29-2021.jpg?sfvrsn=61b997e1_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_subaru_4-29-2021.jpg?sfvrsn=ae415ab7_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_kia_4-29-2021.jpg?sfvrsn=4e4bd33e_11" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/dispute-resolution/partnerlogos_vw_4-29-2021.jpg?sfvrsn=f80cb85b_6" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/national-partner-logos/partnerlogos_nissan_4-29-2020.jpg?sfvrsn=688ad7ee_5" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/national-partner-logos/partnerlogos_mazda_4-29-2020.jpg?sfvrsn=c963dc21_7" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/national-partner-logos/partnerlogos_hyundai_4-29-2020.jpg?sfvrsn=14787538_5" alt="Logo"/> </div> <div class="slider_item"> <img width="201" height="136" src="https://assets.bbbprograms.org/images/default-source/logos/national-partner-logos/partnerlogos_ford_4-29-2020.jpg?sfvrsn=ca33cbca_5" alt="Logo"/> </div> </div> <a href="/programs/all-programs/national-partner/national-partners-home" class="ps_link">Become a Partner</a> </div> </div> </section> <div id="MainContent_C169_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainContent_C154_Col00" class="sf_colsIn col-xs-12 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column Left"> </div> <div id="MainContent_C154_Col01" class="sf_colsIn col-xs-12 col-md-2" data-sf-element="Column 2" data-placeholder-label="Column Middle"> <a href="/programs/all-programs/bbb-autoline/participating-manufacturers" target="_self" class="styled_button btn_darkblue "> <span>see full participant list</span> </a> </div> <div id="MainContent_C154_Col02" class="sf_colsIn col-xs-12 col-md-5" data-sf-element="Column 3" data-placeholder-label="Column Right"> </div> </div> </div> <div class="rich-text"> <p style="text-align: center"><a href="/programs/all-programs/bbb-autoline/participating-manufacturers-esp">Lee esto en español</a></p> </div> <div class="rich-text"> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </div><div class="geometric left bronze_bg"></div><section id="MainContent_C092_Col00" class="sf_colsIn bg_beige" data-sf-element="Section" data-placeholder-label="Section content"><div id="MainContent_C093_Col00" class="sf_colsIn container container_space_vertical_top" data-sf-element="Container" data-placeholder-label="Container"> <div class="rich-text"> <h2 class="section_header">The Process</h2><hr class="styled_line line_400 line_bronze"> </div> <div class="rich-text"> <p>The BBB AUTO LINE dispute resolution process is efficient and free for vehicle owners of participating manufacturers.  </p><p> </p><ol style="margin-left: 60px"><li>If you are experiencing a problem with your vehicle that is covered by your car's warranty, complete the form on this page (below) to file a claim with BBB AUTO LINE. </li><li>Once you file your claim, it will be handled by a BBB AUTO LINE specialist who will work with you to ensure you understand each step of the dispute resolution process. </li><li>If your claim is eligible, a BBB AUTO LINE Dispute Resolution Specialist will work with you and your manufacturer to find a solution that you and the manufacturer can agree upon. </li><li>If no mutually agreeable solution can be found, the BBB AUTO LINE team will help you begin the process of arbitration.  </li></ol><p style="margin-left: 60px"> </p><p style="margin-left: 60px"> </p> </div> </div> <div class="rich-text"> <p> </p><p> </p><p> </p> </div> </section><section id="MainContent_C124_Col00" class="sf_colsIn bg_white" data-sf-element="Section" data-placeholder-label="Section content"><div id="MainContent_C159_Col00" class="sf_colsIn container container_space_vertical_top" data-sf-element="Container" data-placeholder-label="Container"> <div class="rich-text"> <h2 class="section_header">File a Claim</h2><hr class="styled_line line_400 line_bronze"> </div> <div class="rich-text"> <div><div><p>Let BBB AUTO LINE help you resolve your warranty dispute without a lawyer and at no cost to you. </p></div><div><p> </p></div><div><p>Please gather the following information: </p></div><div><ul style="margin-left: 30px"><li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" data-aria-posinset="1" data-aria-level="1"><p>Owner’s (or Lessee's) name and address </p></li><li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" data-aria-posinset="2" data-aria-level="1"><p>Vehicle identification number (VIN) </p></li></ul></div></div><div><div><ul style="margin-left: 30px"><li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" data-aria-posinset="1" data-aria-level="1"><p>Make, model, and year </p></li><li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" data-aria-posinset="2" data-aria-level="1"><p>Description of the problem </p></li><li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" data-aria-posinset="3" data-aria-level="1"><p>Current mileage </p></li></ul></div><div><p><br></p></div><div><p style="text-align: center"> </p></div></div> </div> </div> <div class="row" data-sf-element="Row"> <div id="MainContent_C160_Col00" class="sf_colsIn col-xs-12 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column Left"> </div> <div id="MainContent_C160_Col01" class="sf_colsIn col-xs-12 col-md-2" data-sf-element="Column 2" data-placeholder-label="Column Middle"> <a href="https://auto.bbbnp.org/lemon-law-complaint-form" target="_self" class="styled_button btn_darkblue "> <span>start a claim now</span> </a> </div> <div id="MainContent_C160_Col02" class="sf_colsIn col-xs-12 col-md-5" data-sf-element="Column 3" data-placeholder-label="Column Right"> </div> </div> <div class="rich-text"> <p> </p><p> </p><p> </p> </div> </section> <div class="page-footer"> <footer class="social"> <div class="container"> <div class="social_inner"> <span class="follow">Follow us on social media</span> <nav class="social_nav"> <a 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