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Support | Screenleap
<!DOCTYPE html> <html> <head> <title>Support | Screenleap</title> <meta name="robots" content="index, follow"/> <meta name="description" content="We are happy to help with any problems or questions you may have."/> <meta property="og:site_name" content="Screenleap"/> <meta property="og:image" content="https://www.screenleap.com/img/facebook_thumbnail.png"/> <link rel="stylesheet" href="https://d2e4kn0wu3avrd.cloudfront.net/css/6f1db4f19ef4ceef01c08088d1f2e6a7/style.css" type="text/css" media="screen"><link rel="stylesheet" href="https://d2e4kn0wu3avrd.cloudfront.net/css/e26eae674e92237a3d54d5a2a6174ee7/print.css" type="text/css" media="print"> <link rel="shortcut icon" type="image/png" href="/favicon.ico"> <link rel="manifest" href="/manifest.json" /> </head> <body id="" class="marketing win "> <script> try { window.onerror = function(){return true}; } catch (e){log(e)} function addOnload(func) { if (typeof func != 'function') return; if (typeof window.onload == 'undefined' || typeof window.onload != 'function') window.onload = func; else { var oldOnload = window.onload; window.onload = function(){ try{ oldOnload(); } catch(e) { logException(e); } func(); } } } </script> <div id="topBar" class="screenleap-hide-when-sharing"> <div id="topBarBannerTop"></div> <div class="w960px"> <div class="margin"> <div class="float-right"> <ul> <li class="hide-on-handheld nav-separator"><a href="/pricing" id="topBarSignupLink">Pricing & sign up</a></li> <li class="hide-on-handheld nav-separator"><a href="/contact-sales">Contact sales</a></li> <li style="padding-bottom:1px"><a id="signInLink" href="/login">Sign in</a></li> </ul> </div> <div id="screenleapLogo"> <a href="/" class="screenleap-logo">Screenleap</a> </div> </div> </div> </div> <div class="relative screenleap-hide-when-sharing"> <div id="topBarBanner"> <div class="w960px"> <div class="margin"><div class="page-title">Support</div></div> </div> <div id="topBarBannerBottom"></div> </div> </div> <div id="content" class="screenleap-hide-when-sharing"> <div class="w960px"> <div class="content"> <div class="site-nav"> <ul class="main"> <li class="primary current"><a href="/support" class="primary">Support</a></li> <li class="primary"><a href="/contact-sales" class="primary">Sales</a></li> <li class="primary"><a href="/faq" class="primary">FAQ</a></li> <li class="primary"><a href="/security" class="primary">Security</a></li> </ul> </div> <div class="site-content site-nav-content"> <form action="/support" method="post" accept-charset="utf-8" enctype="application/x-www-form-urlencoded" id="supportForm" ><input type="hidden" name="authenticityToken" value="5f7e14d20514e22415535617a24136a1b8d3ee84"> <h2 class="first">Need help?</h2> <hr/> <p>Please submit a support request using the form below. Using the support form offers the fastest response: you will get a reply from our support team within 24 hours — and often much faster than that during normal business hours (Monday – Friday, 9AM – 6PM PST, 17:00 – 02:00 GMT).</p> <p>Please email us at <a href="mailto:support@screenleap.com">support@screenleap.com</a> if you need to attach a file.</p> <p>Please check our <a href="/faq">FAQ</a> for answers to frequently-asked questions.</p> <table style="margin-top:41px"> <tr> <th>Name</th> <td><input type="text" name="name" id="name" value="" size="30" maxlength="129" style="width:400px" tabindex="1"/></td> </tr> <tr> <th>Company/organization</th> <td><input type="text" name="company" id="company" value="" size="30" maxlength="129" style="width:400px" tabindex="2"/></td> </tr> <tr> <th class="nowrap">Email address</th> <td><input type="text" name="emailAddress" id="emailAddress" value="" size="30" maxlength="128" style="width:400px" tabindex="3"/></td> </tr> <tr> <th class="top" style="padding-top:7px">Issue</th> <td><textarea name="message" id="message" rows="11" cols="40" onfocus="supportFormOnFocus(this)" onblur="supportFormOnBlur(this)" class="gray-dark" style="width:400px" tabindex="4"></textarea></td> </tr> <tr> <th style="padding-bottom:0"></th> <td style="padding-bottom:0"> <button data-sitekey="6LewzNgUAAAAAIBaKi2bRRLaWEt9N3Wg5FTN8nBR" data-callback="onSubmit" id="submitButton" class="g-recaptcha primary" tabindex="5">Submit support request</button> <input type="hidden" name="supportScreenShareCode" id="supportScreenShareCode" value=""/> <input type="hidden" name="shareUsingNative" id="shareUsingNative" value=""/> <img src="https://d2e4kn0wu3avrd.cloudfront.net/img/cf0b4e085e68a6db3b19b90be42e18e8/indicator.gif" id="saveSupportIndicator" class="indicator" style="vertical-align:text-top" alt=""/> </td> </tr> </table> </form></div> <script src="https://www.google.com/recaptcha/api.js" async defer></script> <script> var supportFormTextareaText = 'Explain your question or issue in detail. Please include steps to reproduce the issue if you know them.'; function showSupportFormPlaceholder() { var textarea = $('#message')[0]; if (textarea.value === '') textarea.value = supportFormTextareaText; } function supportFormOnFocus(textarea) { if (textarea.value === supportFormTextareaText) { textarea.value = ''; } $(textarea).removeClass('gray-dark'); } function supportFormOnBlur(textarea) { if (textarea.value === '') { textarea.value = supportFormTextareaText; $(textarea).addClass('gray-dark'); } } function onSubmit() { if (validateSupportForm($('#supportForm')[0])) { $('#supportForm')[0].submit(); } else { grecaptcha.reset(); return false; } } function validateSupportForm(form) { clearFormFieldErrors(); if (isNull(form.emailAddress.value)) { showErrorMessage('Email address is required.'); form.emailAddress.className = 'form-field-error'; form.emailAddress.focus(); return false; } else if (isNull(form.message.value) || form.message.value === supportFormTextareaText) { showErrorMessage('You forgot to enter a detailed description of your issue.'); $(form.message).addClass('form-field-error'); form.message.focus(); return false; } $('#saveSupportIndicator').css('visibility', 'visible'); return true; } addOnload(function(){ showSupportFormPlaceholder(); }); </script> </div> </div> <div id="topBarBannerBottom"></div> </div> <div id="sharingContainer"></div> <div id="footer" class="screenleap-hide-when-sharing"> <div class="w960px"> <div class="margin"><ul class="clearfix"> <li><a href="https://www.screenleap.com/screen-share">Products</a></li> <li>|</li> <li><a href="https://www.screenleap.com/integration">Website Integration</a></li> <li>|</li> <li><a href="https://screenleap.ottoclip.com/guides">Guides</a></li> <li>|</li> <li><a href="https://www.screenleap.com/support">Support</a></li> <li>|</li> <li><a href="https://www.screenleap.com/about">Company</a></li> <li>|</li> <li><a href="https://blog.screenleap.com/">Blog</a></li> <li>|</li> <li><a href="https://www.screenleap.com/terms">Terms</a></li> <li><a href="https://www.screenleap.com/privacy">Privacy</a></li> </ul> <div id="copyright">Copyright © 2024 Screenleap, Inc. 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