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class="mx-auto w-full max-w-[1440px] px-[30px] py-[15px] tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]"><ul><li><a aria-label="Home - open in same tab" href="https://www.nice.com/de">Home</a></li><li><span>Produkte</span></li></ul></div></div><div class="mx-auto flex min-h-[326px] w-full max-w-[1440px] flex-1 flex-col justify-center px-[30px] pb-[15px] text-white tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]"><div class="heading-wrapper"><h1 class=" " id="">Customer experience platform with CX AI</h1><h2 class=" " id="">A complete CX platform transforming customer experiences everywhere.</h2><p class=""><html><head></head><body>CXone is the most complete cloud CX platform, infused with Enlighten—AI purpose built for CX—to ensure every customer experience flows, every time.</p></div></div></div></section><section class="cta-bar bg-[#e7e7e7]" style="min-height:52px"><div class="mx-auto flex h-[52px] w-full max-w-[1170px] flex-wrap tablet:h-[60px]"><div 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CXone is the most complete open cloud platform with everything you need to excel with CX and scale everywhere.</body></html></p></div></section><section class="features skin-default grid-3-col"><div><div class="feature"><div><h3 class="text-center " id="">Complete</h3><p class="text-center"><html><head></head><body>One complete CX platform to manage every type of voice and digital interaction across the journey—engage your customers anywhere, everywhere, and at the right time.</body></html></p></div></div><div class="feature"><div><h3 class="text-center " id="">Connected</h3><p class="text-center"><html><head></head><body>The most connected platform with a grand convergence of best-of-breed CX applications with all channels, data, knowledge and to transform every interaction into an amazing customer experience.</body></html></p></div></div><div class="feature"><div><h3 class="text-center " id="">Intelligent</h3><p class="text-center"><html><head></head><body>The CXone platform is infused with specialized AI that’s purpose-built for customer experience—trained on the industry’s LARGEST labeled CX dataset and billions of real customer interactions.</body></html></p></div></div></div></section><section class="section-heading max-width-1000 skin-default page-products"><div class="mx-auto my-[30px] px-[30px] text-center"><p class="text-center"><html><head></head><body><a href="/resources/cxone-solution-overview-transforming-customer-experiences-with-cx-ai" class="nice-link button-large button-blue" rel="" target="_self" aria-label="Explore CXone - open in same tab">Explore CXone</a></body></html></p></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-products"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Trusted by the world's leading companies.</h3></div></section><div class=" "><section class="featured-logos-carousel"><div 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src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fsony-1.webp&w=384&q=80"/></div><div class="swiper-slide"><img alt="" loading="lazy" width="126" height="75" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fpfizer-1.webp&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fpfizer-1.webp&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fpfizer-1.webp&w=256&q=80"/></div><div class="swiper-slide"><img alt="" loading="lazy" width="177" height="75" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fdisney.webp&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fdisney.webp&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fdisney.webp&w=384&q=80"/></div></div></div><div class="trusted-slider-button-prev"><svg xmlns="http://www.w3.org/2000/svg" height="1em" viewBox="0 0 320 512"><path fill="#fff" d="M41.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l160 160c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L109.3 256 246.6 118.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-160 160z"></path></svg></div><div class="trusted-slider-button-next"><svg xmlns="http://www.w3.org/2000/svg" height="1em" viewBox="0 0 320 512"><path fill="#fff" d="M278.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-160 160c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L210.7 256 73.4 118.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l160 160z"></path></svg></div></div></div></section></div><section class="section-heading max-width-1000 skin-default page-products"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">The new standard for managing CX interactions.</h3><p class="text-center"><html><head></head><body>It’s a new era for customer service. Create consistency and satisfaction by transforming every customer interaction from one unified, cloud-native platform infused with specialized AI for CX.</body></html></p></div></section><section class="features-image-on-left"><div><div class="feature"><figure class=" text-left"><a aria-label="Interaction-Analytics-01-AQUA-InBlack" href="https://resources.nice.com/products/enlighten-ai"><img alt="Interaction-Analytics-01-AQUA-InBlack" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FInteraction-Analytics-01-AQUA-InBlack.png&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FInteraction-Analytics-01-AQUA-InBlack.png&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FInteraction-Analytics-01-AQUA-InBlack.png&w=256&q=80"/></a></figure><div><h3 class=" " id="">Enlighten AI for CX</h3><p class=""><html><head></head><body>Drive business outcomes while improving experiences for customers and employees alike with AI purpose-built for CX embedded throughout the platform.</body></html></p><p class=""><html><head></head><body><a href="/products/enlighten-ai" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Learn more - open in same tab">Learn more</a></body></html></p></div></div><div class="feature"><figure class=" text-left"><a aria-label="Contact-Center-Analytics-01-ELECTRIC-InWhite" href="https://resources.nice.com/de/products/digital-and-self-service"><img alt="Contact-Center-Analytics-01-ELECTRIC-InWhite" loading="lazy" width="123" height="121.5" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FContact-Center-Analytics-01-ELECTRIC-InWhite.png&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FContact-Center-Analytics-01-ELECTRIC-InWhite.png&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FContact-Center-Analytics-01-ELECTRIC-InWhite.png&w=256&q=80"/></a></figure><div><h3 class=" " id="">Digital and Self-Service</h3><p class=""><html><head></head><body>Make answers easy to find. Engage your customers on the same channels they use to interact with family and friends.</body></html></p><p class=""><html><head></head><body><a href="/products/digital-and-self-service" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Learn more - open in same tab">Learn more</a></body></html></p></div></div><div class="feature"><figure class=" text-left"><a aria-label="Icons-in-NICE-branding-colors_Product-Category-Omnichannel-Interaction-channels-REGAL-inBlack" href="https://resources.nice.com/de/products/orchestration-and-routing"><img alt="Icons-in-NICE-branding-colors_Product-Category-Omnichannel-Interaction-channels-REGAL-inBlack" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FIcons-in-NICE-branding-colors_Product-Category-Omnichannel-Interaction-channels-REGAL-inBlack.png&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FIcons-in-NICE-branding-colors_Product-Category-Omnichannel-Interaction-channels-REGAL-inBlack.png&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FIcons-in-NICE-branding-colors_Product-Category-Omnichannel-Interaction-channels-REGAL-inBlack.png&w=256&q=80"/></a></figure><div><h3 class=" " id="">Journey Orchestration and Routing</h3><p class=""><html><head></head><body>Give your customers seamless journeys across voice and digital channels with personalized self-service and agent experiences.</body></html></p><p class=""><html><head></head><body><a href="/products/orchestration-and-routing" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Learn more - open in same tab">Learn more</a></body></html></p></div></div><div class="feature"><figure class=" text-left"><a aria-label="Icons-in-NICE-branding-colorsProductCategoryOmnichannelAutomatic-contact-distributionminCORALinWhite" href="https://resources.nice.com/de/products/desktop-and-process-analytics"><img alt="Icons-in-NICE-branding-colorsProductCategoryOmnichannelAutomatic-contact-distributionminCORALinWhite" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FIcons-in-NICE-branding-colorsProductCategoryOmnichannelAutomatic-contact-distributionminCORALinWhite.png&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FIcons-in-NICE-branding-colorsProductCategoryOmnichannelAutomatic-contact-distributionminCORALinWhite.png&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FIcons-in-NICE-branding-colorsProductCategoryOmnichannelAutomatic-contact-distributionminCORALinWhite.png&w=256&q=80"/></a></figure><div><h3 class=" " id="">CX Analytics</h3><p class=""><html><head></head><body>Analyze 100% customer interactions—every call, email, chat, message—for actionable insights to continuously enhance the customer experience.</body></html></p><p class=""><html><head></head><body><a href="/products/desktop-and-process-analytics" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Learn more - open in same tab">Learn more</a></body></html></p></div></div><div class="feature"><figure class=" text-left"><a aria-label="Reporting-01-TANGERINE-InWhite" href="https://resources.nice.com/de/products/workforce-engagement-management"><img alt="Reporting-01-TANGERINE-InWhite" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FReporting-01-TANGERINE-InWhite.png&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FReporting-01-TANGERINE-InWhite.png&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FReporting-01-TANGERINE-InWhite.png&w=256&q=80"/></a></figure><div><h3 class=" " id="">Workforce Engagement Management (WEM)</h3><p class=""><html><head></head><body>Give agents full visibility and enticing gamification to drive performance. Guide them in real time with AI. Empower employees with flexible scheduling.</body></html></p><p class=""><html><head></head><body><a href="/products/workforce-engagement-management" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Learn more - open in same tab">Learn more</a></body></html></p></div></div><div class="feature"><figure class=" text-left"><a aria-label="Icons-in-NICE-branding-colors_Workforce-Intelligence-ELECTRIC-inWhite" href="https://resources.nice.com/de/products/desktop-and-process-analytics"><img alt="Icons-in-NICE-branding-colors_Workforce-Intelligence-ELECTRIC-inWhite" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FIcons-in-NICE-branding-colors_Workforce-Intelligence-ELECTRIC-inWhite.webp&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FIcons-in-NICE-branding-colors_Workforce-Intelligence-ELECTRIC-inWhite.webp&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FIcons-in-NICE-branding-colors_Workforce-Intelligence-ELECTRIC-inWhite.webp&w=256&q=80"/></a></figure><div><h3 class=" " id="">Agent Assist</h3><p class=""><html><head></head><body>Boost employee satisfaction and agent success with AI-driven apps and tools for real-time guidance and highly personalized coaching.</body></html></p><p class=""><html><head></head><body><a href="/products/desktop-and-process-analytics" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Learn more - open in same tab">Learn more</a></body></html></p></div></div><div class="feature"><figure class=" text-left"><a aria-label="Icons-in-NICE-branding-colors_RESTful-APIs-1-CORAL-inWhite" href="https://resources.nice.com/de/products/open-cloud-platform"><img alt="Icons-in-NICE-branding-colors_RESTful-APIs-1-CORAL-inWhite" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FIcons-in-NICE-branding-colors_RESTful-APIs-1-CORAL-inWhite.png&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FIcons-in-NICE-branding-colors_RESTful-APIs-1-CORAL-inWhite.png&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FIcons-in-NICE-branding-colors_RESTful-APIs-1-CORAL-inWhite.png&w=256&q=80"/></a></figure><div><h3 class=" " id="">Open Cloud Platform</h3><p class=""><html><head></head><body>Innovate and integrate with ease—one complete platform engineered with a core module framework open to 3rd party integrations, and all the reliability, security, and flexibility you need.</body></html></p><p class=""><html><head></head><body><a href="/products/open-cloud-platform" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Learn more - open in same tab">Learn more</a></body></html></p></div></div><div class="feature"><figure class=" text-left"><a aria-label="Proactive-Dialer" href="https://resources.nice.com/de/products/proactive-dialer-2"><img alt="Proactive-Dialer" loading="lazy" width="123" height="384" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FProactive-Dialer.png&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FProactive-Dialer.png&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2FProactive-Dialer.png&w=256&q=80"/></a></figure><div><h3 class=" " id="">Proactive Outreach</h3><p class=""><html><head></head><body>Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience. </body></html></p><p class=""><html><head></head><body><a href="/products/proactive-dialer" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Learn more - open in same tab">Learn more</a></body></html></p></div></div></div></section></div><div class="nice-group skin-dark-gradient max-width-793 gradient-bottom" id=""><section class="section-heading max-width-1000 skin-default page-products"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">“We view CXone as a ‘future-proofed’ investment. No matter how our business evolves, we’re confident CXone can support us.”</h3><p class="text-center"><html><head></head><body><strong>John Zurn</strong><br>Senior Director, Global Reservations and Customer Care, Radisson Hotel Group</body></html></p></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="analyst-perspective"><div class="overflow-hidden "><div class="mx-auto max-w-[1170px] px-[30px] tablet:px-[50px] desktop:px-[15px]"><h3>Don’t take our word for it.</h3><div class="analyst-perspective-cards-wrapper px-[12px] tablet:px-0 "><div class="swiper"><div class="swiper-wrapper my-4 flex justify-start"><div class="swiper-slide analyst-perspective-card bg-red" data-name="Forrester"><p class="title">Forrester names NICE a leader in CCaaS</p><p class="description">The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!<br /><br />Read a complimentary copy of the 2023 Forrester Wave report.</p><a class="text-link " target="_self" aria-label="Forrester names NICE a leader in CCaaS - open in same tab" href="/lp/forresterwave2023">Get the report</a><div><img alt="" loading="lazy" width="223" height="38" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fforrester-white-223x38-1.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fforrester-white-223x38-1.png&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fforrester-white-223x38-1.png&w=640&q=80"/></div></div><div class="swiper-slide analyst-perspective-card bg-primary" data-name="Gartner"><p class="title">2023 Gartner Magic Quadrant for CCaaS report</p><p class="description">NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service</p><a class="text-link " target="_self" aria-label="2023 Gartner Magic Quadrant for CCaaS report - open in same tab" href="/lp/gartner-ccaas-mq2023">Get the report</a><div><img alt="" loading="lazy" width="163" height="38" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fgartner-white-163x38-1.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fgartner-white-163x38-1.png&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fgartner-white-163x38-1.png&w=384&q=80"/></div></div><div class="swiper-slide analyst-perspective-card bg-darkblue" data-name="Metrigy"><p class="title">Metrigy report recognizes NICE CXone Expert</p><p class="description">Metrigy gives top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.</p><a class="text-link " target="_self" aria-label="Metrigy report recognizes NICE CXone Expert - open in same tab" href="https://get.nice.com/2022-MetriStar-Customer-Self-Service-Report.html?_ga=2.145881780.1639187871.1654607694-872676740.1654607694&#038;_gl=1*197eb18*_ga*MTk1NTY1NjgyNi4xNzA5NzQ1ODU4*_ga_MXZ2F9QG0Y*MTcxMzQ1MTE5NC4zMy4xLjE3MTM0NTE0NDcuNjAuMC4w">Get the report</a><div><img alt="" loading="lazy" width="157" height="38" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fmetrigy-white-157x38-1.png&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fmetrigy-white-157x38-1.png&w=384&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fmetrigy-white-157x38-1.png&w=384&q=80"/></div></div></div></div><div class="analyst-perspective-slider-dots mx-auto mt-[30px] max-w-[500px]"></div></div><div class="tablet:px-[15px mx-auto my-[30px] max-w-[1170px] px-[30px] text-center"><a target="" class="button-large" aria-label="See more recognitions - open in same tab" href="/resources/analyst-perspectives">See more recognitions</a></div></div></div></section></div><section class="contact-us m-[10px] py-[30px] rounded-[5px] desktop:py-[50px] skin-dark-gray m-[10px] rounded-[5px] py-[30px] desktop:py-[50px]"><div class="relative mx-auto flex w-full max-w-[1440px] flex-wrap gap-x-10 overflow-hidden px-[30px] tablet:px-[50px] desktop:flex-nowrap desktop:px-[100px]"><div class="desktop:w-1/2"><h3 class=" " id="">Contact us</h3><p class=""><html><head></head><body>If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. 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\"opt-in-verbiage\", label: \"Opt-In Verbiage\" }];\r\n\r\n checkboxes.forEach((checkbox) =\u003e {\r\n const div = document.createElement(\"div\");\r\n div.className = \"checkbox-container\"; // Add a class for styling\r\n\r\n const input = document.createElement(\"input\");\r\n input.type = \"checkbox\";\r\n input.id = checkbox.id;\r\n input.name = checkbox.id;\r\n input.checked = true;\r\n\r\n div.appendChild(input);\r\n\r\n const privacyPolicy = document.createElement(\"div\");\r\n privacyPolicy.innerHTML = `\u003cb\u003eWant to stay connected?\u003c/b\u003e Check this box to confirm your consent for us to use your contact details to provide news and updates from NICE. You may withdraw your consent at any time. For additional information about NICE’s privacy practices, please visit our \u003ca href=\"https://www.nice.com/privacy-statement/\" target=\"_blank\"\u003ePrivacy Policy\u003c/a\u003e.`;\r\n privacyPolicy.className = \"privacy-policy-text\";\r\n\r\n companynameElement.appendChild(div);\r\n companynameElement.appendChild(privacyPolicy);\r\n validateBeforeBegin();\r\n });\r\n}\r\n\r\n// function to validate the form before chat begins\r\nfunction validateBeforeBegin() {\r\n const submitBtn = document.querySelector(\r\n '[data-selector=\"BEGIN_CHAT\"]'\r\n );\r\n if (submitBtn) {\r\n submitBtn.addEventListener(\"click\", chekckValidation);\r\n }\r\n}\r\n\r\n// function to check if the checkbox is checked\r\nfunction chekckValidation() {\r\n const optin = document.getElementById(\"opt-in-verbiage\");\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"optsin\",\r\n optin.checked ? \"true\" : \"false\"\r\n 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