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Bò kote w nan moman finansye lavi a | Consumer Financial Protection Bureau
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data-src="https://www.youtube.com/embed/wPuqPRWjH2s?enablejsapi=1&origin=https://www.consumerfinance.gov" data-custom-thumbnail> <div class="o-video-player__video-container u-show-on-video-playing"> <div class="o-video-player__video-actions-container"> <div class="o-video-player__video-actions"> <button class="a-btn o-video-player__close-btn" aria-label="Close video" aria-hidden="true" tabindex="-1"> <span>Fèmen</span> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--error-round" viewBox="0 0 17 19"><path d="M16.417 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-6.804.01 3.032-3.033a.792.792 0 1 0-1.12-1.12L8.494 8.473 5.46 5.44a.792.792 0 0 0-1.12 1.12l3.033 3.033-3.032 3.033a.791.791 0 1 0 1.12 1.119l3.032-3.033 3.033 3.033a.79.79 0 0 0 1.12 0 .79.79 0 0 0 0-1.12z"/></svg> </button> </div> </div> <div class="o-video-player__iframe-container"> <iframe class="o-video-player__iframe" 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disponib an kreyòl ayisyen pwochènman.</p> </div> </div> </div> <div class="block"> <div> <p><h2 id="moneytopics" data-block-key="nktp8">Sijè lajan ak mo pi enpòtan yo</h2><h3 id="" data-block-key="fh5yl">Navige dapre sijè lajan an pou jwenn repons pou kesyon finansye yo poze souvan. Aprann prensip yo, konprann mo pi enpòtan yo, epi jwenn fason pou pase alaksyon lè ou gen yon pwoblèm.<br/><br/></h3></p> <div class="o-expandable-group "> <div class="o-expandable " id="pre-pou-achte-machin" > <button class="o-expandable__header" type="button"> <span class="o-expandable__icon"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--car-round" viewBox="0 0 17 19"><path d="M16.417 9.583A7.917 7.917 0 1 1 8.5 1.666a7.917 7.917 0 0 1 7.917 7.917m-3.948-1.455-.758-1.955a.82.82 0 0 0-.726-.498H6.054a.82.82 0 0 0-.727.498L4.57 8.128a1.43 1.43 0 0 0-1.052 1.375v2.046a.32.32 0 0 0 .317.317h.496v1.147a.24.24 0 0 0 .238.237h.892a.24.24 0 0 0 .237-.237v-1.147h5.644v1.147a.24.24 0 0 0 .237.237h.892a.24.24 0 0 0 .238-.237v-1.147h.496a.32.32 0 0 0 .317-.317V9.503a1.43 1.43 0 0 0-1.052-1.375zm-7.445.582a.792.792 0 1 0 .792.792.79.79 0 0 0-.792-.792m5.96-2.402a.2.2 0 0 1 .137.094l.65 1.676H5.267l.65-1.676a.2.2 0 0 1 .136-.094zm1.04 2.402a.792.792 0 1 0 .792.792.79.79 0 0 0-.791-.792z"/></svg></span> <span class="o-expandable__label" > Prè pou achte machin </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <h5 id="" data-block-key="z09j0">GID</h5><p data-block-key="98qre">Ou bezwen yon prè pou achte machin? Aprann ki kesyon pou w poze ak kijan pou w pare.</p><p data-block-key="4necg"></p><p data-block-key="c715c"><a href="/language/ht/shopping-for-your-auto-loan/">Chache alantou prè otomobil ou</a></p><h5 id="" data-block-key="66c4x">MO PI ENPÒTAN YO</h5><p data-block-key="3p90g">Konprann mo pi enpòtan yo nan zafè prè pou achte machin nan lang kreyòl ayisyen.</p><p data-block-key="3o7m1"><a href="/language/ht/auto-loan-key-terms/">Dekouvri mo pi enpòtan yo</a></p> </div> </div> <div class="o-expandable " id="kont-labank" > <button class="o-expandable__header" type="button"> <span class="o-expandable__icon"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--bank-round" viewBox="0 0 17 19"><path d="M16.417 9.583A7.917 7.917 0 1 1 8.5 1.666a7.917 7.917 0 0 1 7.917 7.917m-2.526 3.104a.32.32 0 0 0-.317-.316h-.372v-.384a.32.32 0 0 0-.316-.316h-.55V7.214h.866a.396.396 0 0 0 .158-.76L8.658 4.416a.4.4 0 0 0-.315 0L3.64 6.454a.396.396 0 0 0 .158.76h.865v4.457h-.549a.32.32 0 0 0-.316.316v.384h-.372a.32.32 0 0 0-.317.316v.383h10.782zM5.455 7.954h1.502v3.717H5.455zm5.839-1.532H5.706L8.5 5.212zM7.749 7.954h1.502v3.717H7.75zm2.294 0h1.502v3.717h-1.502z"/></svg></span> <span class="o-expandable__label" > Kont labank </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <h5 id="" data-block-key="3u6i0">GID</h5><p data-block-key="dn67n">Lè w ap chwazi epi itilize kont labank oswa kès depay ou, li enpòtan pou w konn ki opsyon ou genyen.</p><p data-block-key="e7mhq"><a class="a-link" href="https://files.consumerfinance.gov/f/documents/cfpb_checklist-for-opening-bank-credit-account_ht.pdf"><span class="a-link__text">Lis tchèk pou ouvri yon kont labank oswa kont kredi sendika</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--download" viewbox="0 0 12 19" xmlns="http://www.w3.org/2000/svg"><path d="M11.16 16.153a.477.477 0 0 1-.476.475H1.316a.476.476 0 0 1-.475-.475V3.046a.476.476 0 0 1 .475-.475h6.95l2.893 2.893zm-1.11-9.925H8.059a.575.575 0 0 1-.574-.573V3.679H1.95v11.84h8.102zm-1.234 5.604L6.388 14.26a.554.554 0 0 1-.784 0l-2.428-2.428a.554.554 0 1 1 .783-.784l1.483 1.482V7.41a.554.554 0 1 1 1.108 0v5.12l1.482-1.482a.554.554 0 0 1 .784.783z"></path></svg></a></p><p data-block-key="8n9r1"><a class="a-link" href="https://files.consumerfinance.gov/f/documents/cfpb_selecting_financial_products_services_ht.pdf"><span class="a-link__text">Chwazi pwodwi ak sèvis finansye yo</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--download" viewbox="0 0 12 19" xmlns="http://www.w3.org/2000/svg"><path d="M11.16 16.153a.477.477 0 0 1-.476.475H1.316a.476.476 0 0 1-.475-.475V3.046a.476.476 0 0 1 .475-.475h6.95l2.893 2.893zm-1.11-9.925H8.059a.575.575 0 0 1-.574-.573V3.679H1.95v11.84h8.102zm-1.234 5.604L6.388 14.26a.554.554 0 0 1-.784 0l-2.428-2.428a.554.554 0 1 1 .783-.784l1.483 1.482V7.41a.554.554 0 1 1 1.108 0v5.12l1.482-1.482a.554.554 0 0 1 .784.783z"></path></svg></a></p><h5 id="" data-block-key="j70tb"><br/>MO PI ENPÒTAN YO</h5><p data-block-key="314hl">Konprann mo pi enpòtan yo nan zafè kont labank nan lang kreyòl ayisyen.</p><p data-block-key="e15rt"><a href="/language/ht/bank-accounts-key-terms/">Dekouvri mo pi enpòtan yo</a><br/><br/></p> </div> </div> <div class="o-expandable " id="kat-kredi" > <button class="o-expandable__header" type="button"> <span class="o-expandable__icon"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--credit-card-round" viewBox="0 0 17 19"><path d="M16.417 9.583A7.917 7.917 0 1 1 8.5 1.666a7.917 7.917 0 0 1 7.917 7.917M3.243 7.019v.72h10.572v-.72a.794.794 0 0 0-.791-.792H4.035a.794.794 0 0 0-.792.792m10.572 5.127V8.53H3.243v3.615a.794.794 0 0 0 .792.791h8.989a.794.794 0 0 0 .791-.791zm-5.52-1.525H4.843v.792h3.452z"/></svg></span> <span class="o-expandable__label" > Kat kredi </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <h5 id="" data-block-key="90h6e">GID</h5><p data-block-key="ahbos">Men kèk resous pou ede ou jere kat kredi ou yo.</p><p data-block-key="eiub8"><a href="/language/ht/act-fast-if-you-cant-pay-your-credit-cards/">Aji vit si ou pa ka peye kat kredi ou yo</a></p><h5 id="" data-block-key="s2gnl">MO PI ENPÒTAN YO</h5><p data-block-key="e1rd5">Ke w ap chèche yon nouvo kat oswa ke w ap jere youn ou te genyen deja, li itil pou w konprann mo pi enpòtan yo nan zafè kat kredi.</p><p data-block-key="crpnj"><a href="/language/ht/credit-card-key-terms/">Dekouvri mo pi enpòtan yo</a><br/><br/></p> </div> </div> <div class="o-expandable " id="rapo-ak-not-kredi" > <button class="o-expandable__header" type="button"> <span class="o-expandable__icon"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--credit-report-round" viewBox="0 0 17 19"><path d="M16.417 9.583A7.917 7.917 0 1 1 8.5 1.666a7.917 7.917 0 0 1 7.917 7.917m-4.233-1.805H9.259a.32.32 0 0 1-.317-.317v-2.9H5.16a.32.32 0 0 0-.316.317v9.367a.32.32 0 0 0 .316.317h6.708a.32.32 0 0 0 .317-.317zm-4.195 5.557.034-.002a.4.4 0 0 0 .31-.196l2.294-3.974a.396.396 0 0 0-.686-.396l-2.01 3.483-.92-1.105a.396.396 0 1 0-.61.507l1.284 1.54a.4.4 0 0 0 .304.143m1.748-6.352h2.43l-2.43-2.416z"/></svg></span> <span class="o-expandable__label" > Rapò ak nòt kredi </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <h5 id="" data-block-key="p2dt6">GID</h5><p data-block-key="3oi4d">Rapò ak nòt kredi ou gen konsekans sou finans ou. Resous nou yo ka ede ou pi byen konprann yo, aprann kòman pou w korije erè yo, ak amelyore dosye kredi ou avèk letan.</p><ul><li data-block-key="3htfd"><a>Tcheke rapò kredi w omwen yon fwa pa ane</a></li><li data-block-key="59oc9"><a>Ki jan pou rekonstwi kredi w</a></li><li data-block-key="b0vnt"><a>Konprann rapò sou kredi w</a></li><li data-block-key="ap58k"><a>Konprann eskò kredi w</a></li><li data-block-key="1j7gi"><a class="a-link" href="https://files.consumerfinance.gov/f/documents/cfpb_ecoa_handout-short_ht.pdf"><span class="a-link__text">Diskriminasyon sou kredi ilegal</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--download" viewbox="0 0 12 19" xmlns="http://www.w3.org/2000/svg"><path d="M11.16 16.153a.477.477 0 0 1-.476.475H1.316a.476.476 0 0 1-.475-.475V3.046a.476.476 0 0 1 .475-.475h6.95l2.893 2.893zm-1.11-9.925H8.059a.575.575 0 0 1-.574-.573V3.679H1.95v11.84h8.102zm-1.234 5.604L6.388 14.26a.554.554 0 0 1-.784 0l-2.428-2.428a.554.554 0 1 1 .783-.784l1.483 1.482V7.41a.554.554 0 1 1 1.108 0v5.12l1.482-1.482a.554.554 0 0 1 .784.783z"></path></svg></a></li></ul><h5 id="" data-block-key="sq4so">MO PI ENPÒTAN YO</h5><p data-block-key="7ac2b">Konprann tèm kle yo ki konsène rapò ak nòt kredi yo nan lang kreyòl ayisyen.</p><p data-block-key="fan2p"><a href="/language/ht/credit-reports-and-scores-key-terms/">Dekouvri mo pi enpòtan yo</a><br/><br/></p> </div> </div> <div class="o-expandable " id="rekouvreman-det" > <button class="o-expandable__header" type="button"> <span class="o-expandable__icon"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--debt-collection-round" viewBox="0 0 17 19"><path d="M16.417 9.583A7.917 7.917 0 1 1 8.5 1.666a7.917 7.917 0 0 1 7.917 7.917m-13.099.331h2.775a2.2 2.2 0 0 1 .163-.632 2 2 0 0 1 .168-.32H3.318a.32.32 0 0 0-.316.316v.32a.32.32 0 0 0 .316.316m10.77-1.375a.32.32 0 0 0-.318-.317h-1.15A3.48 3.48 0 0 0 9.528 6.03H7.56a.32.32 0 0 0-.317.317v.404a.32.32 0 0 0 .316.316h.87l-.001.001h.779a.25.25 0 1 1 0 .502h-5.47a.32.32 0 0 0-.316.317v.32a.32.32 0 0 0 .316.317h3.047a2.246 2.246 0 1 1-.046 3.219H4.81a.32.32 0 0 0-.317.316v.32a.32.32 0 0 0 .317.317h6.394a1.95 1.95 0 0 0 1.8-.994h.765a.32.32 0 0 0 .317-.316zm-10.35 2.766h2.658a2 2 0 0 1-.14-.276 2.2 2.2 0 0 1-.167-.677H3.737a.32.32 0 0 0-.316.316v.32a.32.32 0 0 0 .316.317zM8.563 8.79v-.287a.238.238 0 0 0-.475 0v.28a1.2 1.2 0 0 0-.397.153.75.75 0 0 0-.376.637.74.74 0 0 0 .171.466.9.9 0 0 0 .291.234 1.1 1.1 0 0 0 .31.1 1.4 1.4 0 0 0 .242.02 1 1 0 0 1 .16.015.7.7 0 0 1 .164.06.5.5 0 0 1 .137.11.26.26 0 0 1 .063.165c0 .058-.016.135-.142.217a.77.77 0 0 1-.397.11 1 1 0 0 1-.17-.02 1 1 0 0 1-.161-.052.35.35 0 0 1-.131-.1.237.237 0 1 0-.36.31.8.8 0 0 0 .314.23 1.3 1.3 0 0 0 .256.08l.026.004v.287a.237.237 0 1 0 .475 0v-.29a1.2 1.2 0 0 0 .406-.16.72.72 0 0 0 .359-.616.73.73 0 0 0-.18-.479 1 1 0 0 0-.274-.217 1.2 1.2 0 0 0-.284-.103 1.3 1.3 0 0 0-.261-.027 1 1 0 0 1-.165-.013.6.6 0 0 1-.175-.056.4.4 0 0 1-.134-.108.28.28 0 0 1-.065-.167.28.28 0 0 1 .155-.235.76.76 0 0 1 .388-.105 1 1 0 0 1 .138.023l.016.004a1 1 0 0 1 .164.057.5.5 0 0 1 .137.094.237.237 0 1 0 .336-.336 1 1 0 0 0-.278-.19 1.3 1.3 0 0 0-.258-.09l-.016-.003z"/></svg></span> <span class="o-expandable__label" > Rekouvreman dèt </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <h5 id="" data-block-key="sm5jj">GID</h5><p data-block-key="f1oq1">Pwoblèm rekouvreman dèt yo ka difisil, men ou gen dwa.</p><p data-block-key="afbcr"><a class="a-link" href="https://files.consumerfinance.gov/f/documents/cfpb_know_your_rights_when_debt_collector_calls_ht.pdf"><span class="a-link__text">Konnen dwa w lè yon pèseptè dèt rele</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--download" viewbox="0 0 12 19" xmlns="http://www.w3.org/2000/svg"><path d="M11.16 16.153a.477.477 0 0 1-.476.475H1.316a.476.476 0 0 1-.475-.475V3.046a.476.476 0 0 1 .475-.475h6.95l2.893 2.893zm-1.11-9.925H8.059a.575.575 0 0 1-.574-.573V3.679H1.95v11.84h8.102zm-1.234 5.604L6.388 14.26a.554.554 0 0 1-.784 0l-2.428-2.428a.554.554 0 1 1 .783-.784l1.483 1.482V7.41a.554.554 0 1 1 1.108 0v5.12l1.482-1.482a.554.554 0 0 1 .784.783z"></path></svg></a></p><h5 id="" data-block-key="2bsuq">MO PI ENPÒTAN YO</h5><p data-block-key="aub60">Konprann mo pi enpòtan yo nan zafè rekouvreman dèt nan lang kreyòl ayisyen.</p><p data-block-key="72t3a"><a href="/language/ht/debt-collection-key-terms/">Dekouvri mo pi enpòtan yo</a><br/><br/></p> </div> </div> <div class="o-expandable " id="fwod-ak-eskwokri" > <button class="o-expandable__header" type="button"> <span class="o-expandable__icon"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--warning-round" viewBox="0 0 17 19"><path d="M16.406 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0M9.48 13.667a1.003 1.003 0 1 0-2.007 0 1.003 1.003 0 0 0 2.007 0M7.697 10.83a.792.792 0 0 0 1.583 0V4.562a.792.792 0 0 0-1.583 0z"/></svg></span> <span class="o-expandable__label" > Fwòd ak eskwokri </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <h5 id="" data-block-key="qe33v">MO PI ENPÒTAN YO</h5><p data-block-key="et213">Sa ka tiyatwa lè ou pèdi lajan oswa pwopriyete akòz fwòd ak eskwokri. Lè w konprann mo pi enpòtan yo nan lang kreyòl ayisyen sa ka ede w evite, rekonèt, ak rapòte eskwokri ak fwòd.</p><p data-block-key="48gsp"><a href="/language/ht/fraud-key-terms/">Dekouvri mo pi enpòtan yo</a></p><p data-block-key="4ddn5"></p><h5 id="" data-block-key="32tl0">KISA POU W FÈ SI OU PANSE OU VIKTIM ESKWOKRI</h5><p data-block-key="2nqdd">Si ou sispèk eskwokri, gen kèk mezi enpòtan ou dwe pran touswit.</p><ol><li data-block-key="ludr">Kontakte biwo lapolis oswa cherif ki pi pre w la pou rapòte eskwokri a.</li><li data-block-key="24tvl">Kontakte pwokirè jeneral eta w lan. Ale sou sit entènèt <a class="a-link" href="http://www.naag.org/naag/attorneys-general/whos-my-ag.php&signature=4VFBz7VQlz0Ibu4z0yn1Tk317DdCuNDW3hB_GV8jJpE"><span class="a-link__text">National Association of Attorneys General (Asosyasyon Nasyonal Pwokirè Jeneral)</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a> la pou jwenn kowòdone pwokirè jeneral chak eta.</li><li data-block-key="8joi6">Si viktim lan se yon granmoun aje oswa yon moun ki gen andikap, kontakte ajans sèvis pwoteksyon granmoun ki pi pre w la. Ou ka jwenn ajans eta oswa lokal ou a ki resevwa rapò sou eksplwatasyon finansye yo sispèk yo fè sou granmoun aje epi ki fè envestigasyon sou yo sou entènèt nan <a class="a-link" href="https://eldercare.acl.gov/Public/Index.aspx"><span class="a-link__text">Eldercare Locator (Endèks Ajans pou Swen Moun Aje a)</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a> oswa nan nimewo (800) 677-1116.</li><li data-block-key="d1dmg">Si oumenm oswa yon moun ou renmen se viktim fwòd, eskwokri oswa eksplwatasyon finansye, ou ka <a class="a-link" href="https://reportfraud.ftc.gov/#/"><span class="a-link__text">depoze plent</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a> devan Komisyon Federal Komès la (Federal Trade Commission).<br/></li></ol><p data-block-key="flqut"><br/>Pwiske tout eskwokri pa menm, ou gen dwa oblije kontakte plizyè lòt ajans lokal, eta, ak federal dapre sitiyasyon w lan. Gade gid sa a sou jesyon lajan lòt moun pou jwenn plis enfòmasyon sou eksplwatasyon finansye ak eskwokri.<br/><br/></p> </div> </div> <div class="o-expandable " id="jesyon-lajan" > <button class="o-expandable__header" type="button"> <span class="o-expandable__icon"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--dollar-round" viewBox="0 0 17 19"><path d="M16.417 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-4.844 1.754a2.25 2.25 0 0 0-.556-1.477l-.001-.002a3 3 0 0 0-.835-.665l-.003-.002a3.5 3.5 0 0 0-.866-.313H9.31a3.8 3.8 0 0 0-.795-.083q-.253 0-.475-.037a1.8 1.8 0 0 1-.494-.158l-.002-.001a1.2 1.2 0 0 1-.371-.298L7.172 8.3a.73.73 0 0 1-.175-.44c0-.166.073-.41.421-.63.295-.186.71-.297 1.11-.297.088 0 .229.03.391.066l.049.01q.205.045.473.166c.14.063.275.156.381.261a.791.791 0 1 0 1.118-1.12 2.9 2.9 0 0 0-.85-.585 4 4 0 0 0-.785-.268h-.001l-.008-.002v-.786a.792.792 0 1 0-1.583 0v.763c-.415.09-.808.244-1.14.454-.736.465-1.159 1.182-1.159 1.967 0 .51.188 1.021.53 1.44.24.298.55.546.893.717.289.145.615.25.942.305.236.04.476.059.736.059a1.9 1.9 0 0 1 .926.215 1.4 1.4 0 0 1 .383.307c.105.12.165.28.165.436 0 .097 0 .324-.385.573a2.2 2.2 0 0 1-1.132.314c-.151 0-.4-.044-.494-.06a2.4 2.4 0 0 1-.459-.148h-.001a.95.95 0 0 1-.356-.274.792.792 0 1 0-1.197 1.037q.427.492.967.708c.218.087.476.185.774.237h.007v.783a.792.792 0 1 0 1.583 0v-.79a3.6 3.6 0 0 0 1.17-.479c.724-.47 1.107-1.127 1.107-1.9z"/></svg></span> <span class="o-expandable__label" > Jesyon lajan </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <h5 id="" data-block-key="bj2iv">GID</h5><p data-block-key="17ksh">Ou gen opsyon pou jere bidjè ou ak pwoteje finans ou pou sizoka ou ta gen ijans.</p><ul><li data-block-key="5213m"><a class="a-link" href="https://files.consumerfinance.gov/f/documents/cfpb_ways-pay-bills_ht.pdf"><span class="a-link__text">Fason pou peye bòdwo w yo</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--download" viewbox="0 0 12 19" xmlns="http://www.w3.org/2000/svg"><path d="M11.16 16.153a.477.477 0 0 1-.476.475H1.316a.476.476 0 0 1-.475-.475V3.046a.476.476 0 0 1 .475-.475h6.95l2.893 2.893zm-1.11-9.925H8.059a.575.575 0 0 1-.574-.573V3.679H1.95v11.84h8.102zm-1.234 5.604L6.388 14.26a.554.554 0 0 1-.784 0l-2.428-2.428a.554.554 0 1 1 .783-.784l1.483 1.482V7.41a.554.554 0 1 1 1.108 0v5.12l1.482-1.482a.554.554 0 0 1 .784.783z"></path></svg></a></li><li data-block-key="7dlck"><a class="a-link" href="https://files.consumerfinance.gov/f/documents/cfpb_ways-receive-money_ht.pdf"><span class="a-link__text">Fason pou resevwa lajan w</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--download" viewbox="0 0 12 19" xmlns="http://www.w3.org/2000/svg"><path d="M11.16 16.153a.477.477 0 0 1-.476.475H1.316a.476.476 0 0 1-.475-.475V3.046a.476.476 0 0 1 .475-.475h6.95l2.893 2.893zm-1.11-9.925H8.059a.575.575 0 0 1-.574-.573V3.679H1.95v11.84h8.102zm-1.234 5.604L6.388 14.26a.554.554 0 0 1-.784 0l-2.428-2.428a.554.554 0 1 1 .783-.784l1.483 1.482V7.41a.554.554 0 1 1 1.108 0v5.12l1.482-1.482a.554.554 0 0 1 .784.783z"></path></svg></a></li><li data-block-key="2ab1q"><a class="a-link" href="https://files.consumerfinance.gov/f/documents/cfpb_your_disaster_checklist_ht.pdf"><span class="a-link__text">Lis verifikasyon w pou lègen dezas</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--download" viewbox="0 0 12 19" xmlns="http://www.w3.org/2000/svg"><path d="M11.16 16.153a.477.477 0 0 1-.476.475H1.316a.476.476 0 0 1-.475-.475V3.046a.476.476 0 0 1 .475-.475h6.95l2.893 2.893zm-1.11-9.925H8.059a.575.575 0 0 1-.574-.573V3.679H1.95v11.84h8.102zm-1.234 5.604L6.388 14.26a.554.554 0 0 1-.784 0l-2.428-2.428a.554.554 0 1 1 .783-.784l1.483 1.482V7.41a.554.554 0 1 1 1.108 0v5.12l1.482-1.482a.554.554 0 0 1 .784.783z"></path></svg></a></li><li data-block-key="9iema"><a class="a-link" href="https://files.consumerfinance.gov/f/documents/cfpb_my_new_money_goal_ht.pdf"><span class="a-link__text">Nouvo objektif lajan mwen</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--download" viewbox="0 0 12 19" xmlns="http://www.w3.org/2000/svg"><path d="M11.16 16.153a.477.477 0 0 1-.476.475H1.316a.476.476 0 0 1-.475-.475V3.046a.476.476 0 0 1 .475-.475h6.95l2.893 2.893zm-1.11-9.925H8.059a.575.575 0 0 1-.574-.573V3.679H1.95v11.84h8.102zm-1.234 5.604L6.388 14.26a.554.554 0 0 1-.784 0l-2.428-2.428a.554.554 0 1 1 .783-.784l1.483 1.482V7.41a.554.554 0 1 1 1.108 0v5.12l1.482-1.482a.554.554 0 0 1 .784.783z"></path></svg></a><br/><br/></li></ul> </div> </div> <div class="o-expandable " id="ipotek" > <button class="o-expandable__header" type="button"> <span class="o-expandable__icon"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--house-round" viewBox="0 0 17 19"><path d="M16.417 9.583A7.917 7.917 0 1 1 8.5 1.666a7.917 7.917 0 0 1 7.917 7.917m-2.792-1.198a.396.396 0 0 0-.149-.54L8.661 5.104a.4.4 0 0 0-.393 0l-2.31 1.324v-.895a.32.32 0 0 0-.317-.317h-.968a.32.32 0 0 0-.317.317v1.813l-.872.5a.396.396 0 1 0 .393.686l4.589-2.629 4.619 2.63a.395.395 0 0 0 .54-.148m-1.02.786L8.467 6.815l-4.11 2.356v4.465a.32.32 0 0 0 .316.317h7.615a.32.32 0 0 0 .317-.317zm-6.647.607h1.647v1.668H5.958zm5.045 1.668H9.356V9.778h1.647z"/></svg></span> <span class="o-expandable__label" > Ipotèk </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <h5 id="gid" data-block-key="6tzne">GID</h5><p data-block-key="it8j">Ke w ap reflechi pou achte yon kay, ke ou gen pwoblèm pou peye ipotèk ou, nou gen resous pou ede ou nan chak etap.</p><ul><li data-block-key="aaglu"><a>Eske w pare pou achte yon kay?</a></li><li data-block-key="4qut4"><a href="/language/ht/shopping-for-a-mortgage/">Lè w ap chèche prè pou achte kay</a></li><li data-block-key="3naa2"><a href="/language/ht/how-to-avoid-foreclosure/">Kijan pou evite yo sezi kay ou</a></li><li data-block-key="6mv2c"><a href="/language/ht/prepare-your-money-situation-before-you-buy-a-home/">Prepare sitiyasyon ou nan zafè lajan anvan ou achte kay</a></li></ul><h5 id="mo-pi-enpotan-yo" data-block-key="bl8mz"><br/>MO PI ENPÒTAN YO</h5><p data-block-key="9tp4r">Konprann mo pi enpòtan yo nan zafè ipotèk nan lang kreyòl ayisyen.</p><p data-block-key="1t5mc"><a href="/language/ht/mortgages-key-terms/">Dekouvri mo pi enpòtan yo</a><br/><br/></p> </div> </div> <div class="o-expandable " id="voye-lajan" > <button class="o-expandable__header" type="button"> <span class="o-expandable__icon"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--money-round" viewBox="0 0 17 19"><path d="M16.417 9.583A7.917 7.917 0 1 1 8.5 1.666a7.917 7.917 0 0 1 7.917 7.917m-2.307 2.53V7.069a.32.32 0 0 0-.317-.316H3.217a.32.32 0 0 0-.317.316v5.044a.32.32 0 0 0 .317.317h10.576a.32.32 0 0 0 .317-.317m-3.172-2.522a2.357 2.357 0 1 1-.185-.92 2.4 2.4 0 0 1 .185.92m-1.691 1.257a.74.74 0 0 0 .372-.638.75.75 0 0 0-.187-.496 1 1 0 0 0-.284-.226 1.2 1.2 0 0 0-.297-.107 1.3 1.3 0 0 0-.272-.029 1 1 0 0 1-.176-.013.7.7 0 0 1-.187-.06.45.45 0 0 1-.147-.118.28.28 0 0 1 .098-.443.7.7 0 0 1 .564-.087l.017.003a1 1 0 0 1 .176.062.5.5 0 0 1 .148.101.237.237 0 1 0 .336-.336 1 1 0 0 0-.289-.198 1.4 1.4 0 0 0-.27-.093l-.017-.003-.02-.005V7.85a.237.237 0 0 0-.474 0v.306a1.2 1.2 0 0 0-.424.162.78.78 0 0 0-.39.66.77.77 0 0 0 .177.483.9.9 0 0 0 .302.243 1.2 1.2 0 0 0 .322.104 1.5 1.5 0 0 0 .254.02 1 1 0 0 1 .171.018.7.7 0 0 1 .177.063.6.6 0 0 1 .148.119.28.28 0 0 1 .069.183.27.27 0 0 1-.156.24.8.8 0 0 1-.424.117 1 1 0 0 1-.183-.022 1 1 0 0 1-.172-.054.4.4 0 0 1-.142-.11.237.237 0 1 0-.36.312.85.85 0 0 0 .326.239 1.3 1.3 0 0 0 .266.081l.038.007v.313a.237.237 0 0 0 .475 0v-.316a1.3 1.3 0 0 0 .434-.17z"/></svg></span> <span class="o-expandable__label" > Voye lajan </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <p data-block-key="iigt0">Si w ap voye lajan nan yon lòt peyi, ou jeneralman gen pwoteksyon federal.</p><p data-block-key="5eqbc"><a href="/consumer-tools/sending-money/ht/">Aprann sa ou ka atann ak ki dwa ou genyen</a></p><p data-block-key="3e3q1"><a class="a-link" href="https://files.consumerfinance.gov/f/documents/cfpb_send-money-abroad_ht_iYEcIBB.pdf"><span class="a-link__text">Voye lajan aletranje avèk plis konfyans</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--download" viewbox="0 0 12 19" xmlns="http://www.w3.org/2000/svg"><path d="M11.16 16.153a.477.477 0 0 1-.476.475H1.316a.476.476 0 0 1-.475-.475V3.046a.476.476 0 0 1 .475-.475h6.95l2.893 2.893zm-1.11-9.925H8.059a.575.575 0 0 1-.574-.573V3.679H1.95v11.84h8.102zm-1.234 5.604L6.388 14.26a.554.554 0 0 1-.784 0l-2.428-2.428a.554.554 0 1 1 .783-.784l1.483 1.482V7.41a.554.554 0 1 1 1.108 0v5.12l1.482-1.482a.554.554 0 0 1 .784.783z"></path></svg></a><br/><br/></p> </div> </div> </div> </div> </div> <div class="block"> <div class="o-full-width-text-group"> <div class="m-full-width-text"> <p data-block-key="b072p"></p><hr/><p data-block-key="6o48s"></p><h2 id="submitacomplaint" data-block-key="tvnib">Depoze plent pou yon pwodwi oswa sèvis finansye</h2><h3 id="" data-block-key="l43n1">Chak semèn nou voye plis pase 10,000 plent sou pwodwi ak sèvis finansye pou konpayi yo reponn. Si se yon lòt ajans k ap pi byen ka ede ou, n ap voye plent ou a ba li epi fè ou konn sa. <b>Pifò konpayi yo reponn nan yon delè 15 jou.</b></h3> </div> </div> </div> <div class="block"> <section class="o-featured-content-module"> <div class="o-featured-content-module__text"> <h2 class="h3">Ou gen pwoblèm ak yon pwodui oswa sèvis finansye</h2> <p>Aprann pwosesis plent CFPB a, ak kijan pou soumèt yon plent bay CFPB.</p> </div> <div class="o-video-player o-video-player--youtube o-featured-content-module__visual" data-id="0EWJHa-yRZw" data-src="https://www.youtube.com/embed/0EWJHa-yRZw?enablejsapi=1&origin=https://www.consumerfinance.gov" data-custom-thumbnail> <div class="o-video-player__video-container u-show-on-video-playing"> <div class="o-video-player__video-actions-container"> <div class="o-video-player__video-actions"> <button class="a-btn o-video-player__close-btn" aria-label="Close video" aria-hidden="true" tabindex="-1"> <span>Fèmen</span> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--error-round" viewBox="0 0 17 19"><path d="M16.417 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-6.804.01 3.032-3.033a.792.792 0 1 0-1.12-1.12L8.494 8.473 5.46 5.44a.792.792 0 0 0-1.12 1.12l3.033 3.033-3.032 3.033a.791.791 0 1 0 1.12 1.119l3.032-3.033 3.033 3.033a.79.79 0 0 0 1.12 0 .79.79 0 0 0 0-1.12z"/></svg> </button> </div> </div> <div class="o-video-player__iframe-container"> <iframe class="o-video-player__iframe" src="https://www.youtube.com/embed/0EWJHa-yRZw?enablejsapi=1&origin=https://www.consumerfinance.gov" allow="fullscreen; autoplay" aria-hidden="true" tabindex="-1" title="This is a placeholder for a video that will load."> </iframe> </div> </div> <div class="o-video-player__image-container u-hide-on-video-playing"> <a aria-label="Play video on YouTube" class="o-video-player__play-btn o-video-player__play-btn--center" href="https://www.youtube.com/embed/0EWJHa-yRZw?enablejsapi=1&origin=https://www.consumerfinance.gov" rel="noopener noreferrer" target="_blank"> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--play" viewbox="0 0 13 19" xmlns="http://www.w3.org/2000/svg"><path d="m11.314 9.988-8.822 5.086a1.24 1.24 0 0 1-.61.186c-.45 0-.762-.36-.762-.978V4.112c0-.618.312-.977.763-.977a1.24 1.24 0 0 1 .609.186l8.822 5.086a.835.835 0 0 1 0 1.581"></path></svg> </a> <button class="o-video-player__play-btn o-video-player__play-btn--center u-hidden" aria-label="Play video"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--play" viewBox="0 0 13 19"><path d="m11.314 9.988-8.822 5.086a1.24 1.24 0 0 1-.61.186c-.45 0-.762-.36-.762-.978V4.112c0-.618.312-.977.763-.977a1.24 1.24 0 0 1 .609.186l8.822 5.086a.835.835 0 0 1 0 1.581"/></svg> </button> <img class="o-video-player__image o-video-player__image--thumbnail o-featured-content-module__img" alt="" src="https://files.consumerfinance.gov/f/images/languages_submit_a_complaint.original.original.png"> <time class="o-video-player__duration u-hidden">00:00</time> </div> </div> </section> </div> <div class="block"> <div> <p><h3 id="" data-block-key="6u089">Kijan pou w depoze plent ou an</h3><ul><li data-block-key="62hi3"><a href="/complaint/"><b>Sou entènèt</b></a><b> (an Anglè)</b></li><li data-block-key="iapq"><b>Oswa nan telefòn nan</b> <a href="tel:(855) 411-2372"><b>(855) 411-2372</b></a> pou w jwenn èd nan lang kreyòl ayisyen, ak 180 lòt lang. Yo nòmalman reponn koutfil yo anvan 1 minit pase. Y ap tradwi plent ou nan lang anglè epi voye li pou konpayi an reponn. Lè konpayi an reponn, li nòmalman fè sa nan lang anglè, men ou ka rele nou pou tande yon repons tradwi.<br/><br/></li></ul><p data-block-key="7mgfp"></p><h3 id="" data-block-key="eb5jx">Jwenn repons anvan ou kòmanse ak yon plent</h3></p> <div class="o-expandable-group "> <div class="o-expandable " id="pou-ki-pwodwi-ak-sevis-mwen-ka-pote-plent" > <button class="o-expandable__header" type="button"> <span class="o-expandable__label" > Pou ki pwodwi ak sèvis mwen ka pote plent? </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <p data-block-key="5ozfp">Kounye a n ap aksepte plent pou:</p><ul><li data-block-key="bajnc">Kont kouran ak kont depay</li><li data-block-key="bsv9">Kat kredi</li><li data-block-key="5nl9d">Sèvis reparasyon kredi</li><li data-block-key="d0j5p">Rapò kredi ak lòt rapò pèsonèl sou konsomatè</li><li data-block-key="fg738">Rekouvreman dèt</li><li data-block-key="2jheo">Règleman dèt</li><li data-block-key="1l067">Transfè lajan, lajan vityèl, ak sèvis lajan</li><li data-block-key="5hm8g">Ipotèk</li><li data-block-key="a68g3">Prè sou salè</li><li data-block-key="1s49t">Prè pèsonèl tankou prè pou remèt pa vèsman ak prè sou tit</li><li data-block-key="931k4">Kat peye davans</li><li data-block-key="b48s6">Prè etidyan</li><li data-block-key="4sjk8">Prè pou achte machin oswa pou lokasyon machin</li></ul><p data-block-key="2k73">Si w pa wè pwodwi oswa sèvis ou vle pote plent pou li an nan lis la, <a class="a-link" href="https://www.usa.gov/complaints"><span class="a-link__text">al sou usa.gov</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a> pou w jwenn lòt kote ou ka depoze plent yo. Li gen ladan fason pou depoze plent pou konpayi telefòn, entènèt, ak kab epitou konpayi k ap vann lòt pwodwi ak sèvis ak lòt bagay toujou.</p><p data-block-key="c011j">Si ou panse ou se viktim eskwokri, gen kèk <a class="" data-pretty-href="cfpb.gov/askcfpb/1777" href="/ask-cfpb/i-think-i-or-someone-i-know-was-the-victim-of-a-scam-or-financial-exploitation-who-can-i-contact-for-help-en-1777/">mezi enpòtan ou dwe pran touswit</a>.<br/><br/></p> </div> </div> <div class="o-expandable " id="ki-mezi-mwen-ka-pran-anvan-mwen-depoze-yon-plent" > <button class="o-expandable__header" type="button"> <span class="o-expandable__label" > Ki mezi mwen ka pran anvan mwen depoze yon plent? </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <p data-block-key="5ozfp">Èske ou eseye kontakte konpayi an? Konpayi yo nòmalman kapab reponn kesyon ki gen pou wè ak sitiyasyon pa w la menm epi ki konsène espesyalman pwodwi ak sèvis yo ofri yo.</p><p data-block-key="43p0q">Oswa, ou ka <a href="/ask-cfpb/">chèche repons</a> (nan lang anglè) pou kesyon finansye ke konsomatè yo poze pi souvan.<br/><br/></p> </div> </div> <div class="o-expandable " id="ki-enfomasyon-m-ap-gen-pou-bay-le-m-ap-depoze-plent-mwen-an" > <button class="o-expandable__header" type="button"> <span class="o-expandable__label" > Ki enfòmasyon m ap gen pou bay lè m ap depoze plent mwen an? </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <p data-block-key="5ozfp">Anvan ou rele, ekri sa ki rive a:</p><ul><li data-block-key="or3o">Mete dat enpòtan yo, montan yo, ak kominikasyon ou te genyen ak konpayi an</li><li data-block-key="6dqfl">Bay kowòdone konplè konpayi an. Si nou pa ka voye plent la pou konpayi an, n ap fè ou konnen sa ou ka fè apre sa.</li></ul><p data-block-key="dgq7h">Nan telefòn w ap gen pou:</p><ul><li data-block-key="1bdr1">Kreye yon kont avèk non ou, adrès imèl ou, ak nimewo telefòn ou</li><li data-block-key="4jiev">Chwazi pwodwi ak pwoblèm w ap plenyen de li an nan yon lis</li><li data-block-key="6m8v4">Di nou si ou te eseye ranje pwoblèm nan avèk pwosesis rezolisyon konpayi an</li><li data-block-key="avak9">Di nou si ou te eseye ranje pwoblèm lan vèk konpayi an</li><li data-block-key="3anof">Idantifye konpayi w ap plenyen de li an</li><li data-block-key="8bs5a">Bay adrès ou</li><li data-block-key="crb3">Rekonèt enfòmasyon ou bay yo se laverite epi ou konprann CFPB pa ka jwe wòl ni avoka, ni tribinal, ni konseye finansye pou ou.</li></ul><p data-block-key="dkans"><br/>W ap gen opsyon tou—men ou pa oblije—pou w bay enfòmasyon sou kont ou ak enfòmasyon demografik ou.<br/><br/></p> </div> </div> <div class="o-expandable " id="kijan-cfpb-bay-done-plent-mwen-yo" > <button class="o-expandable__header" type="button"> <span class="o-expandable__label" > Kijan CFPB bay done plent mwen yo? </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <ul><li data-block-key="5ozfp">Nou pral pataje plent ou a ak konpayi an pou li kapab gade pwoblèm ou dekri yo epi reponn sou sa li gen entansyon fè.</li><li data-block-key="37m8j">Si nou pa ka voye plent ou a bay konpayi a pou li reponn, n ap voye l bay yon lòt ajans federal epi fè w konnen.</li><li data-block-key="bqjrb">Konfòmeman avèk lwa ki aplikab yo, nou pataje plent ou a avèk sèten ajans leta ak ajans federal pou fasilite bagay ki dekri anba yo, men ka gen plis bagay toujou:<ul><li data-block-key="dd73a">sipèvizyon konpayi yo,</li><li data-block-key="fb0ht">aktivite pou fè respekte lalwa epi</li><li data-block-key="3hn0i">siveyans mache a pou pwodwi ak sèvis finansye pou konsomatè yo.</li></ul></li><li data-block-key="d1a7s">Nou pibliye enfòmasyon doleyans la (san mete detay ki ka idantifye w dirèkteman) nan Bazdone pou Plent Konsomatè (Consumer Complaint Database) nou an.<br/><br/></li></ul> </div> </div> <div class="o-expandable " id="kisa-k-ap-rive-le-ou-fin-depoze-yon-plent" > <button class="o-expandable__header" type="button"> <span class="o-expandable__label" > Kisa k ap rive lè ou fin depoze yon plent? </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <p data-block-key="5ozfp">Plent ou a ap pase pa diferan etap k ap ede ou jwenn repons epi ede nou idantifye pwoblèm nan mache a.</p><h5 id="" data-block-key="cu428">1.OU DEPOZE PLENT LA</h5><p data-block-key="ep103">Ou depoze yon plent, oswa yon lòt ajans gouvènman transfere plent ou a ba nou. W ap resevwa nouvèl pa imèl epi ou ka verifye nan ki pwen plent ou a ye.</p><h5 id="" data-block-key="h0yhc">2.EKSPEDISYON</h5><p data-block-key="970af">N ap voye plent ou a dirèkteman bay konpayi an pou li kapab egzamine pwoblèm ou mete nan plent ou a. Si nou vin wè se yon lòt ajans gouvènman k ap pi byen ka ede ou, n ap voye plent ou a ba li epi fè ou konn sa.</p><h5 id="" data-block-key="739rf">3.REPONS KONPAYI AN</h5><p data-block-key="db642">Konpayi an pral kominike avèk ou si sa nesesè epi l ap reponn pwoblèm ki nan plent ou a. Konpayi yo nòmalman reponn nan yon delè 15 jou. Nan sèten ka, konpayi an ap fè ou konnen l ap travay sou repons li an epi l ap ba ou repons final nan 60 jou.</p><h5 id="" data-block-key="741mf">4.PIBLIKASYON PLENT LA</h5><p data-block-key="7naee">N ap pibliye enfòmasyon sou plent ou an (san enfòmasyon ki idantifye ou dirèkteman) nan Baz Done Plent Konsomatè (Consumer Complaint Database) piblik la. Si ou dakò n ap pibliye tou deskripsyon ou bay de sa ki te rive a, lè nou fin wete enfòmasyon pèsonèl yo. <a href="/complaint/data-use/">Jwenn plis enfòmasyon sou kijan nou bay done sou plent yo</a>.</p><h5 id="" data-block-key="d442o">5.KONTRANDI KONSOMATÈ A</h5><p data-block-key="da2fi">N ap fè ou konnen lè konpayi an reponn. W ap kapab egzamine repons konpayi an epi w ap gen 60 jou pou bay opinyon ou sou repons konpayi an.<br/><br/></p> </div> </div> <div class="o-expandable " id="kisa-pou-mwen-fe-si-mwen-panse-mwen-se-viktim-eskwokri" > <button class="o-expandable__header" type="button"> <span class="o-expandable__label" > Kisa pou mwen fè si mwen panse mwen se viktim eskwokri? </span> <span class="o-expandable__cues"> <span class="o-expandable__cue-open" role="img" aria-label="Montre"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--plus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H9.284V5.42a.792.792 0 1 0-1.583 0V8.8H4.32a.792.792 0 0 0 0 1.584H7.7v3.382a.792.792 0 1 0 1.583 0v-3.382h3.382a.79.79 0 0 0 .792-.791z"/></svg> </span> <span class="o-expandable__cue-close" role="img" aria-label="Kache"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--minus-round" viewBox="0 0 17 19"><path d="M16.416 9.583a7.916 7.916 0 1 1-15.833 0 7.916 7.916 0 0 1 15.833 0m-2.958.01a.79.79 0 0 0-.792-.792H4.32a.792.792 0 0 0 0 1.583h8.346a.79.79 0 0 0 .792-.791"/></svg> </span> </span> </button> <div class="o-expandable__content" > <p data-block-key="blkfb">Si ou sispèk eskwokri, gen kèk mezi enpòtan ou dwe pran touswit.</p><ol><li data-block-key="5j27a">Kontakte biwo lapolis oswa cherif ki pi pre w la pou rapòte eskwokri a.</li><li data-block-key="54hph">Kontakte pwokirè jeneral eta w lan. Ale sou sit entènèt <a class="a-link" href="http://www.naag.org/naag/attorneys-general/whos-my-ag.php&signature=4VFBz7VQlz0Ibu4z0yn1Tk317DdCuNDW3hB_GV8jJpE"><span class="a-link__text">National Association of Attorneys General (Asosyasyon Nasyonal Pwokirè Jeneral)</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a> la pou jwenn kowòdone pwokirè jeneral chak eta.</li><li data-block-key="3id7u">Si viktim lan se yon granmoun aje oswa yon moun ki gen andikap, kontakte ajans sèvis pwoteksyon granmoun ki pi pre w la. Ou ka jwenn ajans eta oswa lokal ou a ki resevwa rapò sou eksplwatasyon finansye yo sispèk yo fè sou granmoun aje epi ki fè envestigasyon sou yo sou entènèt nan <a class="a-link" href="https://eldercare.acl.gov/Public/Index.aspx"><span class="a-link__text">Eldercare Locator (Endèks Ajans pou Swen Moun Aje a)</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a> oswa nan nimewo (800) 677-1116.</li><li data-block-key="70gjm">Si oumenm oswa yon moun ou renmen se viktim fwòd, eskwokri oswa eksplwatasyon finansye, ou ka <a class="a-link" href="https://reportfraud.ftc.gov/#/"><span class="a-link__text">depoze plent</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a> devan Komisyon Federal Komès la (Federal Trade Commission).</li></ol><p data-block-key="em1dj">Pwiske tout eskwokri pa menm, ou gen dwa oblije kontakte plizyè lòt ajans lokal, eta, ak federal dapre sitiyasyon w lan. Gade gid sa a sou jesyon lajan lòt moun pou jwenn plis enfòmasyon sou eksplwatasyon finansye ak eskwokri.<br/><br/></p> </div> </div> </div> </div> </div> <div class="block"> <div class="o-info-unit-group" id="temwayaj" > <h3 id="temwayaj">Temwayaj</h3> <p data-block-key="ccop8">Pi ba a w ap jwenn istwa moun menm jan avè w ki te resevwa èd gras a pwosesis CFPB pou depoze plent la. Lè ou pale sa ede nou pi byen konprann pwoblèm w ap konfwonte yo kòm konsomatè.</p> <div class="content-l"> <div class="content-l__col content-l__col-1"> <div class="m-info-unit m-info-unit--inline"> <img class="m-info-unit__image m-info-unit__image--square" src="https://files.consumerfinance.gov/f/images/Dani_300x300.original.original.jpg" alt=""><div class="m-info-unit__content"> <p data-block-key="pbn3o">“Mwen pa ka menm di kantite fwa mwen kriye poutèt finans mwen. Mwen kontakte CFPB poutèt mwen te vrèman bezwen yon lòt moun bò kote mwen. Pa gen anyen mwen t ap fè avèk sèvis prè etidyan prive sa a ki t ap chanje kwakseswa, e mwen te kole nan yon pozisyon ki te parèt sanzespwa. Donk, pou mwen, tout bagay la se te jwenn yon moun ki te kapab fè yon diferans toutbon … chak fwa mwen tande pale de moun ki gen difikilte ak lòt pwoblèm, mwen toujou lonje dwèt mwen nan direksyon CFPB.”</p><p data-block-key="3lf14"><b>– Dani</b></p> </div> </div> </div> <div class="content-l__col content-l__col-1"> <div class="m-info-unit m-info-unit--inline"> <img class="m-info-unit__image m-info-unit__image--square" src="https://files.consumerfinance.gov/f/images/jorge_300x300_v3.original.original.jpg" alt=""><div class="m-info-unit__content"> <p data-block-key="pbn3o">"Mwen te pèdi yon apatman poutèt fayit la te toujou parèt sou kredi mwen. Apre dis lane yo, lè fayit la te sipoze pa la ankò, mwen te eseye jwenn yon lòt apatman, men anvan mwen fè demann nan mwen te vle sèten li pa t la ankò--e li te la toujou. Donk mwen kontakte yo. Mwen voye imèl pou yo. Mwen fè plizyè koutfil e yo pa t okipe pwoblèm nan … Mwen t ap reflechi pou kontakte Better Business Bureau a epi yo di pou mwen rele CFPB, e mwen di tèt mwen ban m eseye e mwen rele e mwen te sezi anpil pou jan yo te okipe pwoblèm lan rapid. Anvan de (2) semèn, tout bagay te finalize, te gen yon lèt k ap di li pa la ankò e tout bagay te rezoud sou toude bò yo. Mwen renmen dèske gen yon ajans gouvènman nan nivo federal tankou CFPB k ap reponn epi pwoteje nou konsomatè kont konpòtman enstitisyon finansye yo ki pafwa ap abize nou."</p><p data-block-key="320td"><b>– Jorge</b></p> </div> </div> </div> </div> </div> </div> </div> <aside class="u-layout-grid__sidebar"> <div class="block block--flush-top"> <div class="o-email-signup"> <header class="m-slug-header"> <h2 class="m-slug-header__heading "> Rete enfòme </h2> </header> <p> <p data-block-key="67kdi">Enskri pou resevwa enfòmasyon ki pou ede kominote ki pale plizyè lang</p> </p> <form class="o-form" id="o-form__email-signup_1" method="POST" action="/subscriptions/new/" enctype="application/x-www-form-urlencoded"> <div class="m-notification"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--information-round" viewBox="0 0 17 19"><path d="M16.417 9.583A7.917 7.917 0 1 1 8.5 1.666a7.917 7.917 0 0 1 7.917 7.917M9.64 5.78a1.136 1.136 0 1 0-1.136 1.135A1.136 1.136 0 0 0 9.64 5.781zm-.344 2.884a.792.792 0 1 0-1.583 0v5.203a.792.792 0 0 0 1.583 0z"/></svg> <div class="m-notification__content" > </div> </div> <div class="m-form-field"> <label class="a-label a-label--heading" for="email_1"> Adrès imèl </label> <input class="a-text-input a-text-input--full" id="email_1" name="email" type="email" placeholder="mail@example.com" required> </div> <div class="o-email-signup__buttons"> <button class="a-btn">Enskri</button> <a class="a-btn a-btn--link a-btn--secondary" href="/privacy/email-sign-privacy-act-statement/" target="_blank" rel="noopener noreferrer"> Gade Privacy Act Statement (Lwa sou Pwoteksyon Vi Prive a) </a> </div> <input type="hidden" name="code" value="USCFPB_86"> </form> </div> </div> <div class="block"> <div class="m-related-links"> <header class="m-slug-header"> <h2 class="m-slug-header__heading" id="komande-epi-telechaje-piblikasyon-yo"> KÒMANDE EPI TELECHAJE PIBLIKASYON YO </h2> </header> <p data-block-key="5njwi">Piblikasyon gratis ou ka kòmande sou papye oswa telechaje, ki kouvri yon seri sijè ak lang.</p> <ul class="m-list m-list--links"> <li class="m-list__item"> <a class="a-link a-link--jump" href="https://pueblo.gpo.gov/CFPBPubs/CFPBPubs.php"> <span class="a-link__text">Chèche piblikasyon yo</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--external-link" viewbox="0 0 14 19" xmlns="http://www.w3.org/2000/svg"><path d="M13.017 3.622v4.6a.554.554 0 0 1-1.108 0V4.96L9.747 7.122a1.7 1.7 0 0 1 .13.646v5.57A1.664 1.664 0 0 1 8.215 15h-5.57a1.664 1.664 0 0 1-1.662-1.663v-5.57a1.664 1.664 0 0 1 1.662-1.662h5.57A1.65 1.65 0 0 1 9 6.302l2.126-2.126H7.863a.554.554 0 1 1 0-1.108h4.6a.554.554 0 0 1 .554.554M8.77 8.1l-2.844 2.844a.554.554 0 0 1-.784-.783l2.947-2.948H2.645a.555.555 0 0 0-.554.555v5.57a.555.555 0 0 0 .554.553h5.57a.555.555 0 0 0 .554-.554z"></path></svg></a> </li> </ul> </div> </div> <div class="block"> <div class="m-related-links"> <header class="m-slug-header"> <h2 class="m-slug-header__heading" id="ede-kominote-ki-pale-plizye-lang-ak-nouvo-arive-yo"> EDE KOMINOTE KI PALE PLIZYÈ LANG AK NOUVO ARIVE YO </h2> </header> <p data-block-key="5njwi">Nan Etazini, yo jeneralman dekri pwodwi ak sèvis finansye yo nan lang anglè. Pou moun ki gen yon lòt lang kòm lang prensipal, li ka difisil pou konprann pwodwi ak sèvis sa yo.</p> <ul class="m-list m-list--links"> <li class="m-list__item"> <a href="/language" class="a-link a-link--jump"> <span class="a-link__text">Gade resous pou ede kominote ki pale plizyè lang yo ak nouvo arive yo</span> </a> </li> </ul> </div> </div> <div class="block"> <div class="m-related-links"> <header class="m-slug-header"> <h2 class="m-slug-header__heading" id="plan-pou-bay-enfomasyon-nan-lang"> PLAN POU BAY ENFÒMASYON NAN LANG </h2> </header> <ul class="m-list m-list--links"> <li class="m-list__item"> <a class="a-link a-link--jump" href="https://files.consumerfinance.gov/f/documents/cfpb_language-access-plan_2023-11.pdf"> <span class="a-link__text">Plan CFPB a pou Bay Enfòmasyon nan Lang</span> <svg aria-hidden="true" class="cf-icon-svg cf-icon-svg--download" viewbox="0 0 12 19" xmlns="http://www.w3.org/2000/svg"><path d="M11.16 16.153a.477.477 0 0 1-.476.475H1.316a.476.476 0 0 1-.475-.475V3.046a.476.476 0 0 1 .475-.475h6.95l2.893 2.893zm-1.11-9.925H8.059a.575.575 0 0 1-.574-.573V3.679H1.95v11.84h8.102zm-1.234 5.604L6.388 14.26a.554.554 0 0 1-.784 0l-2.428-2.428a.554.554 0 1 1 .783-.784l1.483 1.482V7.41a.554.554 0 1 1 1.108 0v5.12l1.482-1.482a.554.554 0 0 1 .784.783z"></path></svg></a> </li> </ul> </div> </div> <div class="block"> <div class="m-related-links"> <header class="m-slug-header"> <h2 class="m-slug-header__heading" id="avi-non-responsabilite"> AVI NON-RESPONSABILITE </h2> </header> <p data-block-key="6ptsb">Sa ki ekri nan paj sa a se enfòmasyon jeneral pou konsomatè yo. Se pa konsèy jiridik ni direktiv règlemantè. CFPB ap mete enfòmasyon sa yo ajou detanzantan. Nan enfòmasyon sa yo gen dwa gen lyen oswa referans sou resous oswa kontni tyès pati a. Nou pa ni kanpe dèyè tyès pati a ni garanti si enfòmasyon tyès pati a kòrèk. 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