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<!DOCTYPE html> <html class="no-js" lang="en" dir="ltr">  <head>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-T68P42');</script>  <meta charset="utf-8">  <title>Internet services for Canadians | CRTC</title> <meta name="dcterms.subject" title="gccore" content="Telecommunications"> <meta name="dcterms.creator" content="Government of Canada, Canadian Radio-television and Telecommunications Commission (CRTC)"> <meta name="dcterms.type" content="Consumer information"> <meta name="dcterms.title" content="Internet services for Canadians"> <meta name="dcterms.description" content="Information about Internet services for Canadians"> <meta name="dcterms.issued" title="W3CDTF" content="2016-01-12"> <meta 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<section id="wb-srch" class="visible-md visible-lg"> <h2>Search</h2> <form action="https://applications.crtc.gc.ca/recherche-search/eng/home/search" method="get" role="search" class="form-inline"> <div class="form-group noindex"> <label for="wb-srch-q">Search website</label> <input id="wb-srch-q" class="form-control" name="q" type="search" value="" size="27" maxlength="150">  </div> <button type="submit" id="wb-srch-sub" class="btn btn-default">Search</button> </form> </section> </div> </div> </div> <nav id="wb-sm" data-ajax-fetch="/_site/theme/ajax/sitemenu-en.html" data-trgt="mb-pnl" class="wb-menu visible-md visible-lg" typeof="SiteNavigationElement"> <div class="container nvbar noindex"> <h2>Topics menu</h2> <div class="row noindex"> <ul class="list-inline menu"> <li><a href="/eng/phone/">Phone</a></li> <li><a href="/eng/internet/">Internet</a></li> <li><a href="/eng/television/">TV & Radio</a></li> <li><a href="/eng/industr/">Business</a></li> </ul> </div> </div> </nav> <nav id="wb-bc" property="breadcrumb"> <div class="container noindex"> <div class="row noindex"> <ol class="breadcrumb"> <li><a href="/eng/home-accueil.htm">Home</a></li> </ol> </div> </div> </nav> </header> <main property="mainContentOfPage" class="container">  <div class="row profile"> <div class="col-md-6"> <h1 property="name" id="wb-cont">Internet services for Canadians</h1> <p>Learn more about our role in helping Canadians connect to high-quality, reliable, and secure Internet services at affordable prices.</p> <p><a href="/eng/internet/role.htm">Read more about what we do</a>.</p> </div> <div class="col-md-6 mrgn-tp-xl hidden-sm hidden-xs"> <img src="/images/650x275_internet.jpg" alt="" class="pull-right img-responsive thumbnail"> </div> </div> <div class="row"> <section class="col-md-8">  <h2>Services and information</h2> <div class="row"> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/code.htm">Internet Code</a></h3> <p>Learn about how the Internet Code benefits and protects you.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/anti.htm">Anti-spam</a></h3> <p>Consumers can find information on our efforts to reduce the harmful effects of spam. Businesses can find requirements and guidance for complying with Canada鈥檚 Anti-Spam Legislation.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/performance.htm">Performance</a></h3> <p>Increase the performance and reliability of your Internet network and compare the different types of connections available.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/internet.htm">Broadband Fund: Closing the digital divide</a></h3> <p>Learn about the Broadband Fund and how to apply for funding.</p> </section> <div class="clearfix"></div> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/plaint.htm">Make a complaint</a></h3> <p>Find out how to make a complaint about your Internet service online, by email, and by phone.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/facbill.htm">Billing and pricing</a></h3> <p>Learn about how rates are set for Internet services, and how we foster competition between Internet providers.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/resilience.htm">Home phone, mobile, and Internet service outages</a></h3> <p>Learn about our role in making services more reliable and dealing with home phone, mobile, and Internet outages.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/proj.htm">Broadband performance measurement project</a></h3> <p>Consult the assessment of the performance of high-speed Internet access across Canada.</p> </section> <div class="clearfix"></div> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/diff.htm">Net neutrality</a></h3> <p>Get information on net neutrality and what we are doing to support it.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/poli.htm">Broadband Fund Review</a></h3> <p>We are taking action to improve the speed and efficiency of the Broadband Fund, advance reconciliation, and help connect all Canadians to high-speed Internet and cellphone service.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/comm/compar.htm">Finding the right plan for your needs</a></h3> <p>Find service providers near you, change your provider, and compare services.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/traf.htm">Internet traffic management practices</a></h3> <p>Learn about making a complaint about Internet traffic management practices.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/musi.htm" id="musi_index_03">Watching TV and listening to music on the Internet</a></h3> <p>Learn about distribution rights, website blocking, and reporting offensive content on the Internet.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/comm/telecom/">Telecommunications providers</a></h3> <p>Find out more about telecommunications providers or register as a provider.</p> </section> <section class="col-md-6"> <h3 class="h4"><a href="/eng/internet/protection.htm">Consumer Protections Action Plan</a></h3> <p>We are helping to ensure that Canadians have clear contracts, are not surprised by higher bills, and have the information they need to make the best choices about their Internet, cellphone, and TV services.</p> </section> </div> </section> <div class="col-md-4"> <h2>Most requested</h2> <ul class="lst-spcd"> <li><a href="/eng/internet/codesimpl.htm">The Internet Code (Simplified)</a></li> <li><a href="/eng/publications/reports/policyMonitoring/2020/cmr4.htm#a3">LTE and broadband availability maps</a></li> </ul> </div> </div> <section class="gc-prtts"> <h2>Features</h2> <div class="row wb-eqht"> <div class="col-lg-4 col-md-6 mrgn-bttm-md"> <a href="/eng/consultation/internetsub.htm"> <figure> <p class="mrgn-bttm-sm">Implementation of an Internet subsidy in the Far North</p> <img src="/images/feature/Sub-FarNorth_Consultation_Feature_BL_01.jpg" alt="" class="img-responsive thumbnail mrgn-bttm-sm"> </figure> </a> <p>We are looking at important aspects of the subsidy that will help improve affordability of Internet services in the Far North.</p> </div> <div class="col-lg-4 col-md-6 mrgn-bttm-md"> <a href="/eng/consultation/transp.htm"> <figure> <p class="mrgn-bttm-sm">Making shopping for Internet easier</p><br> <img src="/images/feature/ShopInternetServices_Feature_01.png" alt="" class="img-responsive thumbnail mrgn-bttm-sm"> </figure> </a> <p>We鈥檙e looking at whether Internet service providers should be required to display information in a standardized label, similar to nutrition labels on food products.</p> </div> <div class="col-lg-4 col-md-6 mrgn-bttm-md"> <a href="/eng/consultation/choi/index.htm"> <figure> <p class="mrgn-bttm-sm">Making it easier to choose an Internet or cellphone service</p> <img src="/images/feature/Making-Easier_Choose_Services_Feature_03.png" alt="" class="img-responsive thumbnail mrgn-bttm-sm"></figure> </a> <p>We are considering the tools Canadians need to make informed decisions about their Internet and cellphone services.</p> </div>     </div> </section> <dl id="wb-dtmd"> <dt>Date modified: </dt> <dd> <time property="dateModified">2025-03-12</time> </dd> </dl> </main> <footer id="wb-info" class="visible-sm visible-md visible-lg wb-navcurr"> <div class="noindex container"> <nav> <h2>About this site</h2> <ul id="gc-tctr" class="list-inline"> <li><a href="/eng/copyright.htm" rel="license" id="ftr-ats00">Terms and conditions</a></li> <li><a href="/eng/disclosure-divulgation.htm" id="ftr-ats01">Transparency</a></li> </ul> <div class="row noindex"> <section class="col-sm-3"> <h3>About</h3> <ul class="list-unstyled"> <li><a href="/eng/acrtc/org.htm" id="ftr-a00">Our organization</a></li> <li><a href="/eng/irc-cir.htm" id="ftr-a01">E-Library</a></li> <li><a href="/eng/publications/" id="ftr-a02">Plans and reports</a></li> <li><a href="/eng/statutes-lois.htm" id="ftr-a03">Statutes and regulations</a></li> 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