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row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;height:100%;background-color:rgba(0,0,0,0.4)}.Login__overlay.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row}.Login__popup{position:fixed;top:0;bottom:0;left:0;right:0;margin:auto;z-index:1001;display:none;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;height:100%;max-width:570px;max-height:330px;padding:50px;background-color:#fff;text-align:center}.Login__popup h3{font-size:32px;line-height:48px}.Login__popup p{color:#000}.Login__popup .Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation 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LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">Produto</a> <ul class="sub-menu"> <li id="menu-item-165893" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165893"><a href="#" title="LiveAgent está comprometido com privacidade, segurança, conformidade e transparência. LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">Resumo</a> <ul class="sub-menu"> <li id="menu-item-916085" class="icn-menu-tour menu-item menu-item-type-post_type menu-item-object-page menu-item-916085"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-tour"></use></svg><a href="https://www.liveagent.com.br/tour-2/" title="Explore o LiveAgent, o software de help desk ideal para melhorar o atendimento ao cliente com mais de 130 recursos e 200 integrações. Experimente gratuitamente por 30 dias sem necessidade de cartão de crédito. Descubra como o LiveAgent pode transformar seu serviço ao cliente com gestão de tickets, chat ao vivo, suporte em redes sociais e muito mais, tudo em um só lugar. Comece agora mesmo!" onover-preload="1">Faça um tour<div class="menu-item-description">Resumo do LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.com.br/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-165894" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165894"><a href="#" title="LiveAgent está comprometido com privacidade, segurança, conformidade e transparência. LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">Produto</a> <ul class="sub-menu"> <li id="menu-item-916086" class="icn-menu-help-desk menu-item menu-item-type-post_type menu-item-object-page menu-item-916086"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-help-desk"></use></svg><a href="https://www.liveagent.com.br/software-de-help-desk-2/" title="Explore uma seleção dos melhores softwares de help desk do mercado. Escolha o software de help desk ideal para o seu website e eleve o seu atendimento ao cliente até as estrelas." hreflang="pt-br" onover-preload="1">Help desk<div class="menu-item-description">Plataforma omnicanal de atendimento ao cliente</div></a></li> <li id="menu-item-916087" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916087"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-ticketing"></use></svg><a href="https://www.liveagent.com.br/software-de-tickets/" title="Explore uma seleção dos softwares de controle de tickets mais utilizados no mercado. Escolha a ferramenta de controle de tickets ideal e eleve o seu serviço ao cliente ao máximo." hreflang="pt-br" onover-preload="1">Tickeing<div class="menu-item-description">Sistema avançado de tickets</div></a></li> <li id="menu-item-165886" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-165886"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-live-chat"></use></svg><a href="https://www.liveagent.com.br/software-de-chat-ao-vivo/" title="Descubra o melhor software de chat ao vivo para 2024 com o LiveAgent. Ofereça suporte ao cliente em tempo real com recursos avançados, sem taxa de configuração ou necessidade de cartão de crédito. Experimente 30 dias grátis e veja como melhorar o engajamento e a satisfação dos seus clientes com uma plataforma de chat confiável e rápida. Conquiste mais clientes com convites de chat proativos e rastreamento de visitantes. Comece sua avaliação gratuita agora!" hreflang="pt-br" onover-preload="1">Chat ao vivo<div class="menu-item-description">O chat ao vivo mais rápido do mercado</div></a></li> </ul> </li> <li id="menu-item-165904" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165904"><a href="#" title="LiveAgent está comprometido com privacidade, segurança, conformidade e transparência. LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">sub</a> <ul class="sub-menu"> <li id="menu-item-902627" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902627"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#thumbsup"></use></svg><a href="https://www.liveagent.com.br/software-de-atendimento-ao-cliente-nas-redes-sociais/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="pt-br" onover-preload="1">Mídia social<div class="menu-item-description">Responda seus seguidores diretamente do LiveAgent</div></a></li> <li id="menu-item-695249" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695249"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#phone"></use></svg><a href="https://www.liveagent.com.br/software-de-call-center/" title="Descubra o LiveAgent, o melhor software de call center de 2024, com suporte omnicanal e recursos avançados como IVR e videochamadas HD. Experimente gratuitamente por 14 ou 30 dias sem necessidade de cartão de crédito. Dê a seus clientes um atendimento personalizado e eficiente com soluções VoIP e suporte 24/7. Desfrute de uma comunicação clara e envolvente, e eleve a qualidade das interações com seus clientes." hreflang="pt-br" onover-preload="1">Central de atendimento<div class="menu-item-description">Software de central de chamadas integrado</div></a></li> <li id="menu-item-874129" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874129"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#lightbulb"></use></svg><a href="https://www.liveagent.com.br/liveagent-software-de-base-de-conhecimento/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="pt-br" onover-preload="1">Base de conhecimento<div class="menu-item-description">Oferece opções de autoatendimento</div></a></li> </ul> </li> <li id="menu-item-165895" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165895"><a href="#" title="LiveAgent está comprometido com privacidade, segurança, conformidade e transparência. LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">Utilize para</a> <ul class="sub-menu"> <li id="menu-item-165878" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-165878"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-business-solutions"></use></svg><a href="https://www.liveagent.com.br/negocios/" title="O LiveAgent é um software de suporte que se adapta às necessidades de diferentes modelos de negócios. O LiveAgent pode ajudar sua empresa com atendimento ao cliente. Faça o teste grátis de 14 dias. Não é necessário o cartão de crédito. Explore como o LiveAgent se encaixa no seu setor. Agências, IE e ONGs confiam no LiveAgent." hreflang="pt-br" onover-preload="1">Soluções de negócios<div class="menu-item-description">Negócios diferentes, soluções diferentes</div></a></li> <li id="menu-item-165877" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-165877"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#shop"></use></svg><a href="https://www.liveagent.com.br/industria/" title="Descubra como o LiveAgent transforma o atendimento ao cliente em diversos setores, como saúde, automotivo e e-commerce, com suporte 24/7 e sem taxa de configuração. Reduza o volume de tickets, melhore os tempos de resposta e crie experiências personalizadas. Experimente gratuitamente por 30 dias!" hreflang="pt-br" onover-preload="1">Soluções industriais<div class="menu-item-description">Adapte o LiveAgent ao seu setor</div></a></li> <li id="menu-item-748530" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-748530"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-use-cases"></use></svg><a href="https://www.liveagent.com.br/historias-de-sucesso/" title="O texto apresenta diversos casos de uso de empresas e soluções que buscam aumentar a satisfação, receita e fidelidade do cliente. Entre as soluções apresentadas estão o Post Affiliate Pro, líder em software de afiliação, a loja digital ZlavaDna que oferece descontos diários de até 90%, o provedor de hospedagem WebSupport, a carteira virtual SolidTrust Pay e o web app Slido que permite que a audiência faça perguntas durante uma apresentação. A diversidade de casos demonstra a importância de se investir em diferentes soluções para aprimorar a experiência do consumidor." hreflang="pt-br" onover-preload="1">Casos de uso<div class="menu-item-description">Um produto, vários cenários de casos de uso</div></a></li> </ul> </li> <li id="menu-item-165896" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165896"><a href="#" title="LiveAgent está comprometido com privacidade, segurança, conformidade e transparência. LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">Integrações</a> <ul class="sub-menu"> <li id="menu-item-951150" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951150"><a href="https://www.liveagent.com.br/integracoes/whatsapp/" title="O LiveAgent oferece uma integração com o WhatsApp que permite aos usuários responder facilmente às mensagens do WhatsApp diretamente do dashboard do LiveAgent." hreflang="pt-br" onover-preload="1">WhatsApp</a></li> <li id="menu-item-165907" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-165907"><a href="/integracoes/wordpress/" title="Melhore a eficiência o seu suporte ao cliente nos seus sites do Wordpress. A integração entre o Wordpress e o LiveAgent permite com que você insira um botão de chat nos seus websites." hreflang="pt-br" onover-preload="1">WordPress</a></li> <li id="menu-item-165908" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-165908"><a href="/integracoes/prestashop/" title="Se deseja que seus clientes possam contatá-lo mais rapidamente, insira um botão live chat no seu site Prestashop por meio de nossa integração LiveAgent." hreflang="pt-br" onover-preload="1">Prestashop</a></li> <li id="menu-item-165910" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-165910"><a href="/integracoes/magento/" title="Integre o Magento ao LiveAgent e eleve seu fluxo de trabalho. Os tickets acompanharão os pedidos dos clientes e você poderá usar uma única plataforma." hreflang="pt-br" onover-preload="1">Magento</a></li> <li id="menu-item-165911" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-165911"><a href="/integracoes/shopify/" title="Se você quer que os seus clientes consigam entrar em contato com você de forma rápida, considere a integração do Shopify com o LiveAgent." hreflang="pt-br" onover-preload="1">Shopify</a></li> <li id="menu-item-165912" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-165912"><a href="/integracoes/mailchimp/" title="Descubra a poderosa integração entre Mailchimp e LiveAgent, permitindo gerenciar assinaturas e contatos diretamente da interface de tickets. Com 3,5 milhões de usuários e 4 bilhões de emails enviados mensalmente, o Mailchimp é essencial para otimizar seu marketing por e-mail. Experimente a integração gratuitamente e veja como melhorar a comunicação com seus clientes." hreflang="pt-br" onover-preload="1">Mailchimp</a></li> <li id="menu-item-165913" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-165913"><a href="/integracoes/pipedrive/" title="Descubra como a integração do PipeDrive com o LiveAgent pode transformar seu fluxo de trabalho. Gerencie leads, automatize tarefas e melhore o relacionamento com clientes usando um CRM fácil de usar. Aproveite a vantagem competitiva e economize tempo. Experimente gratuitamente e veja como essa integração pode beneficiar sua equipe de vendas." hreflang="pt-br" onover-preload="1">Pipedrive</a></li> <li id="menu-item-165914" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-165914"><a href="/integracoes/slack/" title="Converse com seus colegas de equipe sempre que quiser, sem sair do help desk. A integração do Slack para LiveAgent traz as mensagens para você para que você não as perca." hreflang="pt-br" onover-preload="1">Slack</a></li> <li id="menu-item-165897" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-165897"><a href="/integracoes/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="pt-br" onover-preload="1">Mais integrações</a></li> </ul> </li> </ul> </li> <li id="menu-item-165898" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165898"><a href="#" title="LiveAgent está comprometido com privacidade, segurança, conformidade e transparência. LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">Recursos</a> <ul class="sub-menu"> <li id="menu-item-165899" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165899"><a href="#" title="LiveAgent está comprometido com privacidade, segurança, conformidade e transparência. LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">Aprenda</a> <ul class="sub-menu"> <li id="menu-item-165918" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-165918"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#graduation"></use></svg><a href="/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="pt-br" onover-preload="1">Academia<div class="menu-item-description">Torne-se um especialista em atendimento ao cliente</div></a></li> <li id="menu-item-165919" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-165919"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-templates"></use></svg><a href="/modelos-de-e-mail/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="pt-br" onover-preload="1">Modelos<div class="menu-item-description">Modelos personalizáveis para cada ocasião</div></a></li> <li id="menu-item-748536" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-748536"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-checklists"></use></svg><a href="/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="pt-br" onover-preload="1">Listas de verificação<div class="menu-item-description">Como lidar com seus processos</div></a></li> </ul> </li> <li id="menu-item-165905" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165905"><a href="#" title="LiveAgent está comprometido com privacidade, segurança, conformidade e transparência. LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">sub</a> <ul class="sub-menu"> <li id="menu-item-165920" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-165920"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="pt-br" onover-preload="1">Blog<div class="menu-item-description">Notícias sobre atendimento ao cliente e LiveAgent</div></a></li> <li id="menu-item-165921" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-165921"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-glossary"></use></svg><a href="/glossario/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br" onover-preload="1">Glossário<div class="menu-item-description">Aprenda a terminologia de atendimento ao cliente</div></a></li> <li id="menu-item-748537" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-748537"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de suporte<div class="menu-item-description">Artigos e guias de instruções</div></a></li> </ul> </li> <li id="menu-item-165906" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165906"><a href="#" title="LiveAgent está comprometido com privacidade, segurança, conformidade e transparência. LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">sub</a> <ul class="sub-menu"> <li id="menu-item-165890" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-165890"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-typing-test"></use></svg><a href="https://www.liveagent.com.br/teste-de-digitacao/" title="Teste suas habilidades de digitação com o teste de digitação gratuito do LiveAgent. Saiba a sua velocidade de digitação em questão de minutos e pratique gratuitamente para melhorar." hreflang="pt-br" onover-preload="1">Teste de digitação<div class="menu-item-description">Melhore sua velocidade de digitação</div></a></li> <li id="menu-item-949864" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-949864"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#menu-reviews"></use></svg><a href="https://www.liveagent.com.br/reviews/" title="Revisamos e testamos software de gerenciamento de e-mail, chamados, call center, atendimento ao cliente nas redes sociais, pesquisa reversa de telefone, chatbot, base de conhecimento, chat ao vivo, softphones e IVR. Cada revisão inclui instalação, uso, integração com LiveAgent, preços e prós/contras." hreflang="pt-br" onover-preload="1">Avaliações<div class="menu-item-description">Dê uma olhada nas análises de recursos do software</div></a></li> </ul> </li> <li id="menu-item-165900" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165900"><a href="#" title="LiveAgent está comprometido com privacidade, segurança, conformidade e transparência. LiveAgent está totalmente em conformidade com o GDPR desde maio de 2018." hreflang="pt-br">Empresa</a> <ul class="sub-menu"> <li id="menu-item-339988" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339988"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#heart"></use></svg><a href="https://www.liveagent.com.br/sobre-nos/sobre-liveagent/" title="Descubra como o LiveAgent, pioneiro em software de help desk desde 2004, proporciona suporte ao cliente excepcional com chat ao vivo, emissão de tickets e mais. Junte-se a mais de 150 milhões de usuários e transforme seu atendimento ao cliente. Experimente grátis por 14 dias!" hreflang="pt-br" onover-preload="1">Sobre nós<div class="menu-item-description">Descubra a equipe por trás do produto</div></a></li> <li id="menu-item-165881" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-165881"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#trophy"></use></svg><a href="https://www.liveagent.com.br/premios-certificados/" title="Descubra os prêmios e certificados que destacam o LiveAgent como líder em software de help desk e atendimento ao cliente. Com reconhecimento de organizações como Software Advice, Capterra e GetApp, oferecemos um serviço premiado, sem taxas de configuração, suporte 24/7 e a liberdade de cancelar a qualquer momento. Experimente gratuitamente e veja por que empresas como Forbes e Airbus confiam em nós." hreflang="pt-br" onover-preload="1">Prêmios<div class="menu-item-description">Nossos prêmios e conquistas</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-165902" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-165902"><a href="/recursos/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="pt-br" onover-preload="1">Funções</a></li> <li id="menu-item-799146" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-799146"><a href="/precos/" title="Os planos do LiveAgent começam a partir de $15/agente/mês e incluem emissão de tickets por e-mail, recurso de chat ao vivo, base de conhecimento e mais. O pacote completo está disponível por $69/agente/mês." hreflang="pt-br" onover-preload="1">Preços</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/teste-gratuito/" class="Button Button--outline" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1"> <span>Teste Grátis</span> </a> <a href="/login/" class="Button Button--login" title="Faça login em sua conta LiveAgent nesta página. Primeiro, preencha o nome da empresa e prossiga com um nome de usuário e senha para fazer o login com sucesso." hreflang="pt-br" onover-preload="1"> <span>Conecte-se</span> <span class="tooltip">Conecte-se</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstracao/" class="Button Button--full" title="Você gostaria de aprender mais sobre o LiveAgent? Solicite uma demonstração gratuita para saber mais sobre o LiveAgent e como ele pode ajudá-lo a ter sucesso." hreflang="pt-br" onover-preload="1"> <span>Demo</span> </a> <a href="/teste-gratuito/" class="Button Button--outline" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1"> <span>Teste Grátis</span> </a> <a href="/login/" class="Button Button--login" title="Faça login em sua conta LiveAgent nesta página. Primeiro, preencha o nome da empresa e prossiga com um nome de usuário e senha para fazer o login com sucesso." hreflang="pt-br" onover-preload="1"> <span>Conecte-se</span> <span class="tooltip">Conecte-se</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-pt-br" lang="pt-br"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="br" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Ásia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Oriente Médio</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">América</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/gdpr/" title="LiveAgent е напълно съвместим с ОРЗД, осигурявайки поверителност, сигурност и прозрачност на данните. Научете как LiveAgent помага на клиентите си да спазват европейските изисквания за защита на данните и разгледайте нашите мерки за сигурност, като двуфакторна автентикация и HTTPS криптиране. Посетете страницата, за да откриете всички отговори на често задавани въпроси относно съответствието с ОРЗД." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/gdpr/" title="Zjistěte, jak LiveAgent zajišťuje plný soulad s GDPR, chrání osobní údaje a nabízí nástroje pro jejich správu a bezpečnost. S našimi evropskými datovými centry a dvoufázovým ověřováním máte jistotu, že vaše data jsou v bezpečí a přístupná pouze na základě vašeho souhlasu. Navštivte naši stránku pro více informací o ochraně osobních údajů a bezpečnostních postupech LiveAgent." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/gdpr/" title="LiveAgent sikrer fuld GDPR-overholdelse ved at beskytte persondata med avancerede sikkerhedsforanstaltninger som totrinsbekræftelse og HTTPS-kryptering. Læs mere om, hvordan vi hjælper dig med at opfylde EU's databeskyttelseskrav og håndterer sletning af brugerdata effektivt. Få indsigt i vores databeskyttelsesprocedurer og sikre din virksomheds overholdelse i dag!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/dsgvo-konformitaet-von-liveagent/" title="LiveAgent verpflichtet sich zu Datenschutz, Sicherheit, Compliance und Transparenz. LiveAgent ist seit Mai 2018 vollständig DSGVO-konform. Die Daten unserer EU-Kunden werden in unseren europäischen Rechenzentren gespeichert." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/gdpr-et/" title="LiveAgent on pühendunud privaatsusele, turvalisusele, vastavusele ja läbipaistvusele. LiveAgent on 2018. aasta mai seisuga täielikult GDPR-iga vastavuses." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/cumplimiento-de-rgpd-de-liveagent/" title="LiveAgent se compromete con la privacidad, seguridad, cumplimiento y transparencia. LiveAgent cumple totalmente con el RGPD desde mayo de 2018." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/respect-du-rgpd-par-liveagent/" title="Découvrez comment LiveAgent garantit la conformité au RGPD, assurant la protection, la sécurité et la transparence de vos données. Apprenez-en plus sur nos mesures de sécurité, le stockage des données, et la gestion des demandes de suppression de données. Explorez notre engagement à respecter les normes européennes de protection des données." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/gdpr/" title="Το LiveAgent δεσμεύεται για το απόρρητο, την ασφάλεια, τη συμμόρφωση και τη διαφάνεια. Το LiveAgent είναι πλήρως συμβατό με το GDPR από το Μάιο του 2018." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/gdpr/" title="LiveAgent je posvećen privatnosti, sigurnosti, sukladnosti i transparentnosti. LiveAgent je u potpunosti GDPR sukladan od svibnja 2018." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/gdpr/" title="LiveAgent si impegna per la privacy, la sicurezza, la conformità e la trasparenza. LiveAgent è completamente conforme al GDPR a partire dal Maggio 2018." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/gdpr/" title="LiveAgent ir apņēmies ievērot privātuma, drošības, atbilstības un pārredzamības principus. No 2018. gada maija LiveAgent ir pilnībā atbilstošs GDPR prasībām." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/bdar/" title="„LiveAgent“ yra įsipareigojusi užtikrinti privatumą, saugumą, atitiktį ir skaidrumą. Nuo 2018 m. gegužės mėn. „LiveAgent“ visiškai atitinka BDAR reikalavimus. Mūsų ES klientų duomenys saugomi mūsų Europos duomenų centruose." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/gdpr/" title="A LiveAgent elkötelezett a titoktartás, biztonság, megfelelőség és átláthatóság mellett. A LiveAgent teljesen megfelel a GDPR követelményeknek 2018 májustól. EU vásárlóink adatait európai adat centrumokban tároljuk." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/avg/" title="LiveAgent is toegewijd aan privacy, beveiliging, naleving en transparantie. LiveAgent voldoet volledig aan de GDPR sinds mei 2018." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/gdpr/" title="LiveAgent er forpliktet til personvern, sikkerhet, samsvar og åpenhet. LiveAgent er fullstendig GDPR-kompatibel fra mai 2018. Data fra våre eu-kunder lagres i våre europeiske datasentre." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/" title="Świetna obsługa klienta zaczyna się od lepszego oprogramowania wsparcia klienta. Poznaj korzyści płynące z korzystania z LiveAgent i zacznij używać go w 5 minut." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/gdpr/" title="LiveAgent se angajează la confidențialitate, securitate, conformitate și transparență. LiveAgent este o reclamație completă a GDPR din mai 2018." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/sootvetstviye-gdpr/" title="LiveAgent привержен принципам конфиденциальности, безопасности, соответствия и прозрачности. По состоянию на май 2018, LiveAgent полностью соответствует регламенту GDPR. Данные наших европейских клиентов хранятся в дата-центрах на территории Европы." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/gdpr/" title="LiveAgent zaisťuje úplný súlad s GDPR, chráni súkromie a bezpečnosť údajov zákazníkov. Zistite, ako podporujeme dodržiavanie nariadení EÚ, a objavte naše bezpečnostné opatrenia vrátane dvojfaktorového overenia a HTTPS šifrovania. Navštívte našu stránku a dozviete sa viac o ochrane vašich údajov." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/gdpr/" title="LiveAgent je zavezan zasebnosti, varnosti, skladnosti in preglednosti. LiveAgent je od maja 2018 v celoti skladen z GDPR. Podatki naših strank v EU so shranjeni v naših evropskih podatkovnih centrih." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Ásia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/gdpr/" title="LiveAgent致力于隐私性、安全性、合规性和透明性。截至2018年5月，LiveAgent完全遵守GDPR。我们的欧盟客户数据存储在我们的欧洲数据中心。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/gdpr/" title="Nakatuon ang LiveAgent sa privacy, seguridad, pagsunod at transparency. Ang LiveAgent ay buong GDPR compliant mula Mayo 2018. Ang data ng aming mga ckstomer ay nakaimbak sa aming mga datacenter sa Europa." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/gdpr/" title="LiveAgent cam kết quyền riêng tư, bảo mật, tuân thủ, và minh bạch. LiveAgent hoàn toàn tuân thủ GDPR từ tháng 5, 2018. Dữ liệu của khách hàng Châu Âu của chúng tôi được lưu trữ trong các trung tâm dữ liệu Châu Âu." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Oriente Médio</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/elnezam-eleuropy-lehmaiet-elbaianat/" title="LiveAgent يلتزم تمامًا بالامتثال للنظام الأوروبي العام لحماية البيانات (GDPR)، حيث يقدم حماية وشفافية في إدارة البيانات الشخصية لعملائه. تعرف على كيفية تخزين البيانات، والضمانات الأمنية، وإدارة طلبات مسح البيانات، بالإضافة إلى قائمة المعالجين الفرعيين. زر موقعنا لمزيد من التفاصيل حول حماية خصوصيتك وأمان بياناتك." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">América</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/gdpr/" title="LiveAgent is committed to privacy, security, compliance and transparency. LiveAgent is fully GDPR compliant as of May 2018." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </span> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copiado!"> <div class="Page"> <div class="wrapper"> <div class="Page__header"> <h1 id="h-compliance-rgpd-do-liveagent">Compliance RGPD do LiveAgent</h1> </div> <div class="Page__content Content"> <p></p><p><em>Tudo o que você precisa saber sobre o Compliance RGPD do LiveAgent</em></p> <p>O LiveAgent se compromete com a privacidade, segurança, transparência e o compliance. Essa medida inclui o apoio ao compliance de nossos clientes, com a proteção de dados respeitando os requisitos feitos pela UE, incluindo aqueles que não optaram pelo Regulamento Geral de Proteção de Dados (RGPD), do qual se tornou obrigatório em 25 de maio de 2018.</p> <h3 class="wp-block-heading" id="h-what-is-gdpr">O que é RGPD?</h3> <p>O Regulamento Geral de Proteção de Dados (RGPD) (Regulação (UE) 2016/679) é um regulamento feito pelo Parlamento Europeu, o Conselho da União Européia e a Comissão Européia, com intenção de fortalecer e unificar a proteção dos dados de todos os indivíduos pertencentes à União Européia (UE).</p> <h3 class="wp-block-heading" id="h-to-whom-does-the-gdpr-apply">A quem o RGPD se aplica?</h3> <p>Uma forma pela qual os dados pessoais de cidadãos da UE possa ser coletado é quando utiliza-se o LiveAgent para construir um banco de dados de contatos, suas informações e transações comerciais com eles (por exemplo, um sistema CRM). Nem todos os clientes serão “titulares dos dados”, pois os titulares dos dados são apenas indivíduos. Alguns de seus clientes podem ser negócios ou organizações governamentais no qual a RGPD não se aplica.</p> <h3 class="wp-block-heading" id="h-is-liveagent-gdpr-compliant">O LiveAgent segue de acordo com as normas do RGPD?</h3> <p>Sim, o LiveAgent segue inteiramente as regras RGPD desde Maio de 2018.</p> <h3 class="wp-block-heading" id="h-more-gdpr-faqs">Perguntas Frequentes sobre o RGPD</h3> <ul class="wp-block-list"> <li><p><strong>Você tem algum responsável pela proteção de dados (DPO) ou equipe de conformidade/segurança dedicado trabalhando?</strong><br>Sim, temos uma equipe interna e um responsável pela proteção de dados dedicado. Envie todas as suas perguntas relacionadas à conformidade com o GDPR para info@liveagent.com</p></li> <li><p><strong>Como você verificará aos clientes se está em conformidade com o novo regulamento?</strong><br>Se desejar uma verificação formal, você pode nos fornecer seu modelo de contrato de processamento de dados, que nós pode retornar preenchido e assinado.</p></li> <li><p><strong>Como as informações confidenciais são armazenadas e você tem processos em vigor no caso de uma violação de dados?</strong><br>As informações confidenciais são armazenadas de forma segura, com acesso limitado. Reagimos imediatamente às violações de dados, notificando as partes afetadas, os DPOs e as instituições locais, de acordo com as nossas diretrizes internas do GDPR.</p></li> <li><p><strong>Por quanto tempo você armazena os dados dos clientes?</strong><br>Armazenamos os dados dos clientes apenas durante o uso de nossos serviços ou até que eles solicitem a exclusão de seus dados.</p></li> <li><p><strong>Onde os dados dos seus clientes são armazenados fisicamente?</strong><br>Os dados dos nossos clientes da UE são armazenados nos nossos datacenters europeus localizados na Alemanha, no Reino Unido e na Eslováquia e são hospedados pela Linode, Inc.</p></li> <li><p><strong>Quais de suas equipes terão acesso às informações pessoais dos clientes?</strong><br>Acessamos as informações pessoais dos clientes apenas com base em solicitação prévia do cliente ou com a aprovação do cliente. Nos casos mais comuns, é a equipe de suporte ao cliente, a equipe de desenvolvimento ou a equipe de marketing.</p></li> <li><p><strong>Como sua organização lida com casos em que os clientes solicitam que seus dados sejam removidos do(s) seu(s) sistema(s)?</strong><br>Quando um cliente solicita a exclusão de seus dados, procedemos à exclusão imediatamente , sem mais demora.</p></li> <li><p><strong>Como você lida com os requisitos de proteção de dados com qualquer um de seus subprocessadores?</strong><br>Assinamos acordos de processamento de dados com cada um de nossos subprocessadores ou subcontratados.</p></li> <li><p><strong>Com quais organizações terceirizadas (subprocessadores) você trabalha que também podem ter acesso aos dados que compartilhamos com você?</strong><br>Veja a lista de subprocessadores e subcontratados.</p></li> <li><p><strong>Quais novas salvaguardas ou processos você implementou para cumprir o prazo de 25 de maio?</strong><br>A maioria das salvaguardas e processos foram implementados antes do prazo porque não tomamos privacidade dos dados de nossos clientes levianamente. Estávamos implementando mais diretrizes sobre como lidar com dados confidenciais, como reagir a incidentes e violações de dados e muito mais.</p></li> <li><p><strong>Quais operações de processamento são realizadas pelo Processador de Dados (LiveAgent)?</strong><br>Todas as ações necessárias para fornecer suporte adequado ao cliente e serviço confiável.</p></li> <li><p><strong>Quem são os titulares dos dados?</strong><br>Pessoas cujos dados foram compartilhados com o cliente ou com o LiveAgent.</p></li> <li><p><strong>Quais são as categorias de dados?</strong><br>Nome, e-mail, número de telefone, endereço, endereço IP, carimbos de data e hora das ações, cookies do navegador, dados adicionais coletados pelos clientes.</p></li> <li><p><strong>Existem categorias especiais de dados?</strong><br>Não, não existem categorias especiais de dados.</p></li> <li><p><strong>Como são tratadas as transferências transfronteiriças, quem é o exportador de dados e quem é o importador de dados?</strong><br>As transferências transfronteiriças são feitas dentro da UE ou dos EUA.</p></li> </ul> <h3 class="wp-block-heading" id="h-additional-security-measures">Medidas de seguranças adicionais</h3> <p></p><p><strong>Autenticação de dois fatores</strong></p> <p>A Autenticação de dois fatores adiciona mais segurança a sua conta do LiveAgent. Quando você possui a autenticação de dois fatores ativa, quaisquer tentativas de login em sua conta deve ser acompanhada de um código que você gerou no app Google Authenticator. A autenticação de dois fatores pode ajudar a manter intrusos fora, mesmo quando eles possuem a sua senha.</p> <p></p><p><strong>Criptografia HTTPS</strong></p> <p>Todos as contas do LiveAgent estão sob uma conexão segura usando o procotolo HTTPS. O Hyper Text Transfer Protocol Secure (HTTPS) é a versão segura do HTTP, o protocolo no qual os dados são enviados entre seu browser e o site que você está conectado. Isso significa que toda a comunicação entre seu browser e o LiveAgent é criptografada, incluindo a comunicação do seu chat e e-mail.</p> <p></p><p><strong>Armazenamento seguro de credenciais</strong></p> <p>Nós seguimos as melhores práticas para armazenar e proteger as credenciais e senhas dos usuários na nuvem.</p> <p></p><p><strong>Restrição de rede & IP</strong></p> <p>O seu dashboard de Atendente do LiveAgent pode ser configurado para permitir acesso apenas de endereços de IP específicos.</p> <p></p><p><strong>Segurança da API</strong></p> <p>A API REST do LiveAgent é restrita a usuários credenciados com base no nome de usuário e senha ou nome de usuário e tokens de API.</p> <p></p><p><strong>Filtro de SPAM</strong></p> <p>O LiveAgent tem um filtro inteligente de SPAM integrado que aprende e melhora sua capacidade de filtragem continuamente.</p> <h3 class="wp-block-heading" id="h-features-functionality-to-assist-you-with-gdpr-compliance-program">Recursos/funcionalidades para te ajudar a ficar de acordo com as normas RGPD</h3> <p></p><p>O LiveAgent oferece aos clientes a opção de excluir Dados de Serviço que possam conter dados pessoais, como perfis, tickets, imagens e anexos, em contas ativas do LiveAgent. Dentro do LiveAgent, Administradores e Atendentes (coletivamente descritos como “Usuários”) possuem perfis com privilégios hierárquicos, conforme descrito <a href="https://www.liveagent.es/herramientas/agentes/" urlslab_href_old="https://www.liveagent.com.br/momayezat/agentes/" title="En LiveAgent los teleoperadores y representantes de los clientes con el rol de administrador podrán supervisar y configurar el sistema. Lea acerca de los tipos de usuario y más." hreflang="es-ES" onover-preload="1">aqui</a>.</p> <p></p><p><strong>Exclusão do perfil do atendente</strong><br>Atualmente, o LiveAgent oferece suporte à exclusão de informações de perfil do atendente, <a href="https://www.liveagent.es/herramientas/agentes/" urlslab_href_old="https://www.liveagent.com.br/momayezat/agentes/" title="En LiveAgent los teleoperadores y representantes de los clientes con el rol de administrador podrán supervisar y configurar el sistema. Lea acerca de los tipos de usuario y más." hreflang="es-ES" onover-preload="1">conforme descrito aqui</a>. Administradores e o Proprietário podem excluir perfis de todos os Usuários, incluindo Atendentes. Eles podem excluir Atendentes em Configuração > Atendentes > Excluir Atendente. O LiveAgent retém as informações do Proprietário da Conta para continuar a fornecer seu serviço. Quando uma conta é encerrada, o LiveAgent segue sua Política de Exclusão de Dados para informações de perfil restantes.</p> <p></p><p><strong>Exclusão de perfil de usuário final</strong><br>Atualmente, o LiveAgent oferece suporte à exclusão de <a href="https://support.ladesk.com/781304-Delete-Customer-in-LiveAgent">informações de perfil do usuário final, conforme descrito aqui</a>. Proprietário, Administradores e Atendentes podem excluir perfis de Usuário Final. Após essa ação de exclusão, o perfil do usuário final é removido da interface do usuário e a identidade do usuário final é excluída do sistema, juntamente com tokens OAuth, sessões e pesquisas salvas.</p> <p></p><p><strong>Exclusão de tickets</strong><br>Os tickets podem ser excluídos seguindo as etapas descritas <a href="https://support.ladesk.com/072752-Delete-all-tickets-from-a-specific-customer">aqui</a>. Este artigo também aborda como excluir tickets permanentemente.</p> <p></p><p><strong>Exclusão do perfil do portal do cliente</strong><br>Os clientes podem excluir seus perfis de um portal do cliente seguindo as etapas descritas <a href="https://support.ladesk.com/781304-Delete-Customer-in-LiveAgent">aqui</a> (a exclusão do perfil do portal do cliente é o mesmo processo que a exclusão do perfil do usuário final).</p> <p></p><p><strong>Aceitação de consentimento para fornecer suporte ao vivo via chat ao vivo</strong><br>Um dos requisitos do RGPD é sua obrigação de informar seus clientes que você e/ou um processador de terceiros coletará seus dados pessoais. Ao fornecer atendimento ao cliente via chat ao vivo, sugerimos colocar uma <a href="https://support.liveagent.com/572879-GDPR-Placing-Consent-Acceptance-in-Chat?r=1" urlslab_href_old="https://support.ladesk.com/572879-GDPR-Placing-Consent-Acceptance-in-Chat" title="How to setup GDPR consent acceptance in live chat when providing customer service. GDPR consent." hreflang="en-US">aceitação de consentimento em seu formulário antes do chat</a>.</p> <h3 class="wp-block-heading" id="h-right-to-erasure-right-to-be-forgotten">Direito de apagar (“Direito de ser esquecido”)</h3> <p>A aplicação do LiveAgent permite que você delete todos os dados confidenciais sobre seus clientes mediante solicitação, diretamente no seu aplicativo do LiveAgent, deletando todos os tickets e dados de contato relacionados ao seu cliente.</p> <p></p><p>Além disso, todo proprietário de conta LiveAgent tem controle total sobre sua conta e pode solicitar sua exclusão a qualquer momento por e-mail para nosso <a href="mailto:support@liveagent.com">support@liveagent.com</a>. A nuvem do Liveagent também possui procedimentos automáticos para exclusão de contas suspensas para garantir que não armazenaremos permanentemente seus dados após você decidir parar de usar nossos serviços.</p> <h4 class="wp-block-heading" id="h-automatic-procedures">Procedimentos automáticos</h4> <p>Caso a conta de teste não seja atualizada para um plano pago em 14 dias ou o faturamento da conta já atualizada falhar por mais de 7 dias consecutivos, a conta será suspensa. A conta suspensa não permite que os usuários façam login ou acessem os dados pelo dono da conta ou seus clientes.</p> <p>Caso o proprietário da conta não solicite o cancelamento da suspensão de sua conta por e-mail ou chat, nos próximos 60 dias a conta será encerrada (o domínio para de ficar ativo, nós removemos a configuração da conta da nuvem, mas mantemos os dados armazenados).</p> <p>As contas encerradas serão deletadas automaticamente de nossa nuvem nos próximos 30 dias. A partir daqui, não teremos nenhum dado ativo em nossa nuvem do LiveAgent. Nós armazenamos por outros 30 dias apenas um backup offline em nossa base de dados. Uma vez que esse backup se expira, nós não armazenaremos mais nenhum dado de sua conta.</p> <h3 class="wp-block-heading" id="h-additional-resources">Recursos Adicionais</h3> <ul class="wp-block-list"> <li><p><a href="https://www.liveagent.com.br/politica-de-privacidade-e-seguranca/" title="A segurança de dados é importante para o LiveAgent. Nossos servidores estão hospedados em instalações compatíveis com o nível IV ou III+, PCI DSS, SSAE-16 ou ISO 27001." hreflang="pt-br" onover-preload="1">Política de segurança do LiveAgent</a></p></li> <li><p><a href="https://www.liveagent.com/terms-and-conditions/" title="By accepting this tos or by accessing or using the service or site, you acknowledge that you have read, understood, and agree to be bound by this tos." hreflang="en-US" onover-preload="1">Termos e Condições do LiveAgent</a></p></li> <li><p><a href="https://www.liveagent.com.br/compliance-rgpd-do-liveagent/subprocessadores-do-liveagent/" title="Um subprocessador é um processador de dados terceirizado, comprometido com o LiveAgent, que têm ou potencialmente terá acesso aos dados ou irá processar os Dados de Serviços." hreflang="pt-br" onover-preload="1">Lista de subprocessadores e subcontratados</a></p></li> <li><p><a href="https://www.liveagent.com/app/uploads/2023/03/Data_Processing_Addendum_LiveAgent.docx" title="App - Uploads - 2023 - 03 - Data Processing Addendum LiveAgent.docx" onover-preload="1">Baixe o modelo de adendo de processamento de dados do LiveAgent</a></p></li> </ul> <h3 class="wp-block-heading" id="h-do-you-have-questions">Você tem alguma dúvida?</h3> <p></p><p>Entre em contato conosco em <a href="mailto:info@liveagent.com">info@liveagent.com</a>.</p> <div class="SimilarSources SimilarSources--blog"> <div class="wrapper"> <div class="SimilarSources__title h4">Artigos Relacionados</div> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com.br/integracoes/br-did/" title="Eleve sua estratégia de comunicação integrando sem esforço o seu número de VoIP do BR DID com a nossa solução do LiveAgent. 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Conheça nossa história e saiba mais sobre a missão, visão e valores da nossa empresa." hreflang="pt-br" onover-preload="1"><img alt="Toda empresa de sucesso começou de algum lugar. Conheça nossa história e saiba mais sobre a missão, visão e valores da nossa empresa." data-src="https://assets.flowhunt.io/screenshots/c008a78ce32313a7/258888bb8b69df76/1728948553_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.com.br/sobre-nos/sobre-liveagent/" title="Toda empresa de sucesso começou de algum lugar. Conheça nossa história e saiba mais sobre a missão, visão e valores da nossa empresa." hreflang="pt-br" onover-preload="1">Sobre o LiveAgent</a></p><p class="urlslab-rel-res-item-summary">Descubra como o LiveAgent, pioneiro em software de help desk desde 2004, proporciona suporte ao cliente excepcional com chat ao vivo, emissão de tickets e mais. Junte-se a mais de 150 milhões de usuários e transforme seu atendimento ao cliente. Experimente grátis por 14 dias!</p><a href="https://www.liveagent.com.br/sobre-nos/sobre-liveagent/" title="Toda empresa de sucesso começou de algum lugar. Conheça nossa história e saiba mais sobre a missão, visão e valores da nossa empresa." class="urlslab-rel-res-item-arrow" hreflang="pt-br" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com.br/recursos/responsabilidade/" title="Gerenciar responsabilidades de tickets com propriedade de tickets. Você pode atribuir propriedade a agentes que serão responsáveis por resolver os tickets." hreflang="pt-br" onover-preload="1"><img alt="Gerenciar responsabilidades de tickets com propriedade de tickets. Você pode atribuir propriedade a agentes que serão responsáveis por resolver os tickets." data-src="https://assets.flowhunt.io/screenshots/c008a78ce32313a7/149b63a88f4a6b9b/1728948555_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.com.br/recursos/responsabilidade/" title="Gerenciar responsabilidades de tickets com propriedade de tickets. Você pode atribuir propriedade a agentes que serão responsáveis por resolver os tickets." hreflang="pt-br" onover-preload="1">Responsabilidade</a></p><p class="urlslab-rel-res-item-summary">Descubra como o recurso de responsabilidade do LiveAgent otimiza a gestão de tickets ao definir claramente as responsabilidades, evitando confusões e garantindo que nenhum ticket fique sem resposta. Melhore a eficiência do atendimento ao cliente com notificações automáticas e fluxos de trabalho personalizados. Experimente gratuitamente e veja por que empresas confiam no LiveAgent para um suporte mais rápido e eficiente.</p><a href="https://www.liveagent.com.br/recursos/responsabilidade/" title="Gerenciar responsabilidades de tickets com propriedade de tickets. Você pode atribuir propriedade a agentes que serão responsáveis por resolver os tickets." class="urlslab-rel-res-item-arrow" hreflang="pt-br" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com.br/recursos/regras/" title="Automatize e organize seu fluxo de trabalho com regras. As regras permitem que você organize seus tickets, envie respostas automáticas e muito mais graças a um sistema de gatilhos." hreflang="pt-br" onover-preload="1"><img alt="Automatize e organize seu fluxo de trabalho com regras. As regras permitem que você organize seus tickets, envie respostas automáticas e muito mais graças a um sistema de gatilhos." data-src="https://www.liveagent.com.br/wp/urlslab-download/0479d9097891d9d31010a42bfd86e1a7/1729011167_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.com.br/recursos/regras/" title="Automatize e organize seu fluxo de trabalho com regras. As regras permitem que você organize seus tickets, envie respostas automáticas e muito mais graças a um sistema de gatilhos." hreflang="pt-br" onover-preload="1">Regras</a></p><p class="urlslab-rel-res-item-summary">Automatize e organize seu fluxo de trabalho com regras. As regras permitem que você organize seus tickets, envie respostas automáticas e muito mais graças a um sistema de gatilhos.</p><a href="https://www.liveagent.com.br/recursos/regras/" title="Automatize e organize seu fluxo de trabalho com regras. As regras permitem que você organize seus tickets, envie respostas automáticas e muito mais graças a um sistema de gatilhos." class="urlslab-rel-res-item-arrow" hreflang="pt-br" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/demonstracao/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="Você gostaria de aprender mais sobre o LiveAgent? Solicite uma demonstração gratuita para saber mais sobre o LiveAgent e como ele pode ajudá-lo a ter sucesso." hreflang="pt-br" onover-preload="1"> <span>Agende uma demo</span> </a> <a href="/teste-gratuito/" class="Button Button--outline" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1"> <span>Start 30-days free trial</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/premios-certificados/" title="Capterra" hreflang="pt-br" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.62#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/premios-certificados/" title="G2 Crowd" hreflang="pt-br" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.62" data-urlslabstyle="" style="opacity: 0; 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Solicite uma demonstração gratuita para saber mais sobre o LiveAgent e como ele pode ajudá-lo a ter sucesso." hreflang="pt-br" onover-preload="1">Demo</a></li> <li id="menu-item-799147"><a href="/precos/" title="Os planos do LiveAgent começam a partir de $15/agente/mês e incluem emissão de tickets por e-mail, recurso de chat ao vivo, base de conhecimento e mais. O pacote completo está disponível por $69/agente/mês." hreflang="pt-br" onover-preload="1">Preços</a></li> <li id="menu-item-748410"><a href="https://www.liveagent.com.br/recursos/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="pt-br" onover-preload="1">Características</a></li> <li id="menu-item-748411"><a href="https://www.liveagent.com.br/integracoes/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="pt-br" onover-preload="1">Integrações</a></li> <li id="menu-item-103623"><a href="https://www.liveagent.com.br/alternativas/" title="Um excelente atendimento ao cliente começa com uma comparação específica de software de help desk. Experimente o LiveAgent com um teste gratuito de 14 dias. Construa relacionamentos, aumente as vendas." hreflang="pt-br" onover-preload="1">Alternativas</a></li> <li id="menu-item-818045"><a href="https://www.liveagent.com.br/tour-2/" title="Explore o LiveAgent, o software de help desk ideal para melhorar o atendimento ao cliente com mais de 130 recursos e 200 integrações. Experimente gratuitamente por 30 dias sem necessidade de cartão de crédito. Descubra como o LiveAgent pode transformar seu serviço ao cliente com gestão de tickets, chat ao vivo, suporte em redes sociais e muito mais, tudo em um só lugar. Comece agora mesmo!" onover-preload="1">Tour</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-77 widget_nav_menu"><div class="Footer__top__column__title h5">Suporte</div><div class="menu-footer-top-support-portuguese-container"><ul id="menu-footer-top-support-portuguese" class="menu"><li id="menu-item-74326"><a target="_blank" href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de suporte</a></li> <li id="menu-item-103627"><a href="https://www.liveagent.com.br/migracao/" title="Diga adeus ao software lento e migre gratuitamente para o LiveAgent! Desfrute de atendimento 24/7, sem taxa de configuração e sem necessidade de cartão de crédito. Experimente nossa solução de help desk repleta de recursos, suporte multilingue, e chat ao vivo, e aumente seu ROI com planos acessíveis. Migração fácil e suporte técnico disponível. Comece agora com um mês grátis!" hreflang="pt-br" onover-preload="1">Migração de dados</a></li> <li id="menu-item-74331"><a target="_blank" href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Status do sistema</a></li> <li id="menu-item-74332"><a target="_blank" href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Registro de alterações</a></li> <li id="menu-item-103626"><a href="https://www.liveagent.com.br/solicitacao-de-proposta/" title="Você precisa de respostas concretas a perguntas específicas sobre nosso software? Entre em contato conosco e iremos reverter diretamente com as respostas." hreflang="pt-br" onover-preload="1">Solicitação de proposta</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-78 widget_nav_menu"><div class="Footer__top__column__title h5">Empresa</div><div class="menu-footer-top-company-portuguese-container"><ul id="menu-footer-top-company-portuguese" class="menu"><li id="menu-item-454479"><a href="https://www.liveagent.com.br/sobre-nos/sobre-liveagent/" title="Descubra como o LiveAgent, pioneiro em software de help desk desde 2004, proporciona suporte ao cliente excepcional com chat ao vivo, emissão de tickets e mais. Junte-se a mais de 150 milhões de usuários e transforme seu atendimento ao cliente. Experimente grátis por 14 dias!" hreflang="pt-br" onover-preload="1">Sobre nós</a></li> <li id="menu-item-103607"><a href="https://www.liveagent.com.br/premios-certificados/" title="Descubra os prêmios e certificados que destacam o LiveAgent como líder em software de help desk e atendimento ao cliente. Com reconhecimento de organizações como Software Advice, Capterra e GetApp, oferecemos um serviço premiado, sem taxas de configuração, suporte 24/7 e a liberdade de cancelar a qualquer momento. Experimente gratuitamente e veja por que empresas como Forbes e Airbus confiam em nós." hreflang="pt-br" onover-preload="1">Prêmios e certificados</a></li> <li id="menu-item-748397"><a href="https://www.liveagent.com.br/historias-de-sucesso/" title="O texto apresenta diversos casos de uso de empresas e soluções que buscam aumentar a satisfação, receita e fidelidade do cliente. Entre as soluções apresentadas estão o Post Affiliate Pro, líder em software de afiliação, a loja digital ZlavaDna que oferece descontos diários de até 90%, o provedor de hospedagem WebSupport, a carteira virtual SolidTrust Pay e o web app Slido que permite que a audiência faça perguntas durante uma apresentação. A diversidade de casos demonstra a importância de se investir em diferentes soluções para aprimorar a experiência do consumidor." hreflang="pt-br" onover-preload="1">Avaliações de clientes</a></li> <li id="menu-item-949865"><a href="https://www.liveagent.com.br/integracoes/#parceiros-voip" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="pt-br" onover-preload="1">Parceiros VoIP</a></li> <li id="menu-item-103610"><a href="https://www.liveagent.com.br/programa-de-afiliados/" title="Ganhe até 30% de comissão com o Programa de Afiliados LiveAgent! Alta conversão e suporte dedicado. Junte-se agora!" hreflang="pt-br" onover-preload="1">Programa de afiliados</a></li> <li id="menu-item-748401"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Aviso legal</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-79 widget_nav_menu"><div class="Footer__top__column__title h5">Aprenda</div><div class="menu-footer-top-learn-portuguese-container"><ul id="menu-footer-top-learn-portuguese" class="menu"><li id="menu-item-748404"><a href="https://www.liveagent.com.br/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="pt-br" onover-preload="1">Blog</a></li> <li id="menu-item-748405"><a href="https://www.liveagent.com.br/glossario/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br" onover-preload="1">Glossário</a></li> <li id="menu-item-748406"><a href="https://www.liveagent.com.br/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="pt-br" onover-preload="1">Academia</a></li> <li id="menu-item-748407"><a href="https://www.liveagent.com.br/modelos-de-e-mail/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="pt-br" onover-preload="1">Modelos</a></li> <li id="menu-item-454483"><a href="https://www.liveagent.com.br/teste-de-digitacao/" title="Teste suas habilidades de digitação com o teste de digitação gratuito do LiveAgent. Saiba a sua velocidade de digitação em questão de minutos e pratique gratuitamente para melhorar." hreflang="pt-br" onover-preload="1">Teste de digitação</a></li> <li id="menu-item-748408"><a href="https://www.liveagent.com.br/calculadora-de-custos/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="pt-br" onover-preload="1">Calculadora de custos</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-159 widget_nav_menu"><div class="Footer__top__column__title h5">Popular</div><div class="menu-footer-top-popular-portuguese-container"><ul id="menu-footer-top-popular-portuguese" class="menu"><li id="menu-item-949867"><a href="https://www.liveagent.com.br/software-de-base-de-conhecimento-2/" title="Explore um guia abrangente com as 20 melhores opções de software de base de conhecimento, tornando a gestão da informação mais eficiente e aumentando a eficácia." hreflang="pt-br" onover-preload="1">Software de base de conhecimento</a></li> <li id="menu-item-748415"><a href="https://www.liveagent.com.br/software-de-atendimento-ao-consumidor/" title="Descubra os 20 melhores softwares de atendimento ao cliente de 2024! Explore opções com chat ao vivo, sistema de tickets e automação para fortalecer o relacionamento com seus clientes e melhorar a satisfação. Avalie vantagens, desvantagens e preços para escolher a solução ideal para o seu negócio." hreflang="pt-br" onover-preload="1">Softwares de atendimento ao cliente</a></li> <li id="menu-item-748416"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">Sistemas telefônicos VoIP</a></li> <li id="menu-item-748418"><a href="https://www.liveagent.com.br/software-de-autoatendimento/" title="Amplie seus recursos de suporte com o help desk e software de autoatendimento do LiveAgent. Permita que seus clientes resolvam problemas por conta própria 24/7" hreflang="pt-br" onover-preload="1">Software de autoatendimento</a></li> <li id="menu-item-748419"><a href="https://www.liveagent.com.br/software-de-call-center-de-entrada/" title="O software de call center receptivo pode ajudá-lo a configurar um call center virtual. 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