Hospital Policies | UCSF Benioff Children's Hospitals

<!DOCTYPE html>     <html class="no-js" lang="en">  <head> <link rel="stylesheet" type="text/css" href=/assets/ucsf/main.css?v=40182074ecb56dad04debd94fedfc468 /> <link rel="stylesheet" type="text/css" href=/assets/bch/main.css?v=754aa12d0b3de52563c5716af1d66516 />  <script type="text/javascript" src="https://cdn.cookielaw.org/consent/69de606f-159b-41ad-82da-d7a76950873b/OtAutoBlock.js" ></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="69de606f-159b-41ad-82da-d7a76950873b" ></script> <script type="text/javascript"> function OptanonWrapper() { } </script> <script type="text/javascript"> function OptanonWrapper() { // Check if banner div is available if (document.getElementById('onetrust-banner-sdk')) { // Get the buttons and container var acceptBtn = document.getElementById("onetrust-accept-btn-handler"); var declineBtn = document.getElementById("onetrust-reject-all-handler"); var cookieSettingsBtn = document.getElementById("onetrust-pc-btn-handler"); var btnContainer = document.getElementById("onetrust-button-group"); // Set the order you want below... btnContainer.append(acceptBtn, cookieSettingsBtn, declineBtn) } } </script>   <script src="https://datalayer.ucsfhealth.org/ucsf-data-layer.js" defer></script>  <script src="https://datalayer.ucsfhealth.org/ucsfbenioffchildrens-marketing-data-layer.js" defer></script>  <script type="text/plain" class="optanon-category-C0007" src="https://assets.adobedtm.com/db5f13cb240b/b1130ce1ceae/launch-db8f55f3e131.min.js" defer></script> <title>Hospital Policies | UCSF Benioff Children's Hospitals</title> <link href="/-/media/project/ucsf/ucsf-bch/header/favicon-32x32.png?rev=7da17355eec44d65b26747967816d41b" rel="shortcut icon" /> <link rel="canonical" href="https://www.ucsfbenioffchildrens.org/your-stay/hospital-policies" /> <meta content="Your Visit" name="mainNavName" /> <meta content="false" name="includeBackgroundCircles" /> <meta property="fb:app_id" content="1162986667203299" /><meta property="og:description" content="Our hospital policies cover cell phone use, smoking, safety drills and more. 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Find the details you need to know before your visit.","image":"https://www.ucsfbenioffchildrens.org/-/media/project/ucsf/ucsf-bch/images/article/hero/hospital-policies-2x.jpg?rev=baaa39d217144a9e9c3202211f4478fb","url":"https://www.ucsfbenioffchildrens.org/your-stay/hospital-policies","author":{"@type":"Organization","name":"UCSF Health"},"dateCreated":"2023-05-22T22:51:47+00:00","dateModified":"2023-05-22T23:00:12+00:00","headline":"Hospital Policies","publisher":{"@type":"Organization","name":"UCSF Health","logo":{"@type":"ImageObject","url":"https://www.ucsfbenioffchildrens.org/-/media/project/ucsf/ucsf-health/ezgifcom-gif-maker.png?rev=b49aee14cf934fb086632358c341cf97"}},"articleBody":"Cell phones\nCell phones and other wireless communications devices are allowed in most areas of our hospitals, except in specific patient care areas. Signs are clearly posted in areas where they are not permitted.\nAs a courtesy to others, please limit your cell phone use, speak in a low voice and set the ringer to vibrate or low. To protect the privacy of others, you may not use phones or other devices to take pictures within the hospital without the consent of those being photographed.\nPatient privacy\nWe are committed to protecting your family's privacy and confidentiality in accordance with federal and state privacy laws and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act.\n For information about how we may use and disclose your child's protected health information, please download our Notice of Privacy Practice.\nVisitation policy\nWe may restrict visitation privileges to ensure the health and safety of patients, staff and visitors. We are not permitted to restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.\nPatient complaints\n You and your child have the right to express concerns or complaints about our care with the assurance that the quality of your child's care or future access to care will not be compromised. You also have the right to expect a reasonable and timely response to your concerns.\n For more information about submitting a complaint, visit Patient Relations.\nSafety drills\n Safety is a fundamental concern. We participate periodically in fire and emergency drills to test safety equipment and as part of our continuing Safety Education Program for all employees. If an alarm sounds while you are here, please stay calm and follow the staff's instructions. We will take care of you and your child.\nSmoking\n Because we care about your family's health and the health of others, our facilities are smoke-free. Smoking, including e-cigarettes, is prohibited in and around the hospital premises and affiliated sites. Outdoor smoking areas at our hospitals have been eliminated.\nNon-discrimination policy\n It is our policy not to engage in discrimination against or harassment of any person employed or seeking employment or patient care with UCSF Health on the basis of race, color, national origin, religion, sex, gender identity, gender expression, pregnancy, physical, mental or other disability, medical condition (cancer-related or genetic characteristics), ancestry, marital status, age, sexual orientation, citizenship or status as a covered veteran (special disabled veteran, Vietnam-era veteran or any other veteran who served on active duty during a war or in a campaign or expedition for which a campaign badge has been authorized). Non-discrimination information is available in an alternate form of communication to meet the needs of people with sensory impairments.","articleSection":"Article"} </script> </head> <body class="default-device bodyclass"> <a href="#content" class="skip-to-content">Skip to Main Content</a> <div id="wrapper">  <header> <div id="header" class="container-fluid"> <div class="component rich-text ie-warning-banner"> <div class="component-content"> <p> Looks like you’re visiting Benioff Children's Hospitals on Internet Explorer. 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href="/refer-a-patient">Refer a Patient</a></li> </ul> <div class="mobile-nav-footer"> </div> </div> </div> </div> </div> </div> </div> </div> </header>   <main> <div id="content" class="container"> <div class="component article-hero basic-hero"> <div class="component-content"> <div class="hero-image"> <img src="/-/media/project/ucsf/ucsf-bch/images/article/hero/hospital-policies-2x.jpg?h=1112&iar=0&w=2880&rev=baaa39d217144a9e9c3202211f4478fb&hash=786A3000414BF37084A1EF72189D9AEB" alt="hospital-policies-2x" width="2880" height="1112" /> </div> <div class="hero-content"> <div class="eyebrow hero-breadcrumb"> <div class="component ucsf-breadcrumb"> <div class="component-content"> <div class="eyebrow article-breadcrumb"> <a href="/your-stay">Your Stay </a> </div> </div> </div> </div> <div class="hero-badge-hero"> </div> <h1 class="hero-title display1"> Hospital Policies </h1> </div> </div> </div><div class="component clinic-ctas no-links container"> <div class="component-content"> </div> </div><div class="component share-print-email container clinic-share"> <div class="component-content"> <div class="share-component"> <a aria-label="Print Page" href="#" rel="nofollow" class="icon-ui-print" title="Print"></a> <a aria-label="Share Page" data-email-body="Thought you might want to see this:" class="icon-ui-share" data-email-body="Thought you might want to see this:" data-email-subject="Take a look at this link from UCSF"></a> </div> <div class="clearfix"></div> </div> </div><div class="component article-intro column-layout col-2-66-33 container"> <div class="component-content col-2-80-20"> <div class="article-content left-col"> <div class="font-larger article-text rich-text"> <h2><a name="cell"></a>Cell phones</h2> <p>Cell phones and other wireless communications devices are allowed in most areas of our hospitals, except in specific patient care areas. Signs are clearly posted in areas where they are not permitted.</p> <p>As a courtesy to others, please limit your cell phone use, speak in a low voice and set the ringer to vibrate or low. To protect the privacy of others, you may not use phones or other devices to take pictures within the hospital without the consent of those being photographed.</p> <h2><a name="privacy"></a>Patient privacy</h2> <p>We are committed to protecting your family's privacy and confidentiality in accordance with federal and state privacy laws and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act.</p> <p> For information about how we may use and disclose your child's protected health information, please download our <a href="/-/media/project/ucsf/ucsf-health/pdf/ucsfhipaa-072021.pdf?rev=1ba3b481dc4a41fa9dbabb24299f34bb&hash=0E63FF00C4BDCB9C50A33177E30FC62F">Notice of Privacy Practice</a>.</p> <h2><a name="visitation"></a>Visitation policy</h2> <p>We may restrict visitation privileges to ensure the health and safety of patients, staff and visitors. We are not permitted to restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.</p> <h2><a name="complaints"></a>Patient complaints</h2> <p> You and your child have the right to express concerns or complaints about our care with the assurance that the quality of your child's care or future access to care will not be compromised. You also have the right to expect a reasonable and timely response to your concerns.</p> <p> For more information about submitting a complaint, visit <a href="/services/patient-relations">Patient Relations</a>.</p> <h2><a name="safety"></a>Safety drills</h2> <p> Safety is a fundamental concern. We participate periodically in fire and emergency drills to test safety equipment and as part of our continuing Safety Education Program for all employees. If an alarm sounds while you are here, please stay calm and follow the staff's instructions. We will take care of you and your child.</p> <h2><a name="smoking"></a>Smoking</h2> <p> Because we care about your family's health and the health of others, our facilities are smoke-free. Smoking, including e-cigarettes, is prohibited in and around the hospital premises and affiliated sites. Outdoor smoking areas at our hospitals have been eliminated.</p> <h2><a name="nondiscrimination"></a>Non-discrimination policy</h2> <p> It is our policy not to engage in discrimination against or harassment of any person employed or seeking employment or patient care with UCSF Health on the basis of race, color, national origin, religion, sex, gender identity, gender expression, pregnancy, physical, mental or other disability, medical condition (cancer-related or genetic characteristics), ancestry, marital status, age, sexual orientation, citizenship or status as a covered veteran (special disabled veteran, Vietnam-era veteran or any other veteran who served on active duty during a war or in a campaign or expedition for which a campaign badge has been authorized). Non-discrimination information is available in an alternate form of communication to meet the needs of people with sensory impairments.</p> </div> </div> <div class="article-info right-col"> </div> </div> </div> <div class="component content container"> <div class="component-content"> <div class="component article-cards cards-component col-xs-12"> <div class="component-content"> <div> <h2 class="heading1 title-anchor"> Your child's hospital stay </h2> <div class="view-all"> </div> </div> <div class="cards"> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay" class="phantom-link" title="Your Stay"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/your-stay-2x.jpg?h=376&w=974&rev=042e9fb76ec34794a1635d4a0e860c60&hash=5DA540927510169F75DA5306302159D1" alt="your-stay-2x" width="2880" height="1112" /> <p class="font-larger"> Your Stay </p> <p> We offer valuable information to help you plan for your child's upcoming hospital stay. Find out about food services, family accommodations and more. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/admissions-and-discharge" class="phantom-link" title="Admissions & Discharge"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/admissions-and-discharge-2x.jpg?h=376&w=974&rev=cdedb32765944671b720eeddfb366bff&hash=69986C9D7C8E7A1F8284C75F64152213" alt="admissions-and-discharge-2x" width="2880" height="1112" /> <p class="font-larger"> Admissions & Discharge </p> <p> To plan for your child's hospital stay, read about admission to and discharge from the hospital, and details to make your child as comfortable as possible. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/contact-a-patient" class="phantom-link" title="Contact a Patient"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/contact-a-patient-2x.jpg?h=376&w=974&rev=e668137a3daf4309bdafbe2d6b07f0f7&hash=963C58A533B75FA78205F5F726A42BAD" alt="contact-a-patient-2x" width="2880" height="1112" /> <p class="font-larger"> Contact a Patient </p> <p> You can contact your child or other patients by phone, message or postal mail during their hospital stay. Find out how. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/family-accommodations" class="phantom-link" title="Family Accommodations"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/family-accommodations-2x.jpg?h=376&w=974&rev=40ce986497ae469cb132339286a5c56d&hash=5BDC3B0DA0DF0C2967C5203C68165E0C" alt="family-accommodations-2x" width="2880" height="1112" /> <p class="font-larger"> Family Accommodations </p> <p> Most of our patient rooms can accommodate one overnight guest, and we offer many family amenities. Short-term lodging is also available nearby. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/family-amenities" class="phantom-link" title="Family Amenities"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/family-amenities1-2x.jpg?h=376&w=974&rev=432dbfb1d5cc47c3bf265a316fcf8b8c&hash=7E6B385A580DA489394A951AAF2AF196" alt="" width="2880" height="1112" /> <p class="font-larger"> Family Amenities </p> <p> Family-friendly amenities help you relax and take care of yourself while staying close to your child. We offer lounges, kitchens, showers, breastfeeding rooms and more. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/food-services" class="phantom-link" title="Food Services"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/food-services-2x.jpg?h=376&w=974&rev=797d4da372bd4a7e8bc077f78a69f459&hash=C1AB3C64AE14E86435A98E10040F2B8A" alt="food-services-2x" width="2880" height="1112" /> <p class="font-larger"> Food Services </p> <p> We offer healthy, convenient options for food and beverages at our cafe's, cafeterias, kiosks and vending machines at our facilities. Learn more. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/gift-shops" class="phantom-link" title="Gift Shops"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/gift-shops-2x.jpg?h=376&w=974&rev=e047cc667ce7466782dae06c82eeffef&hash=87EC27E9EC507EFECCB76BE987FA0368" alt="gift-shops-2x" width="2880" height="1112" /> <p class="font-larger"> Gift Shops </p> <p> Our gift shops offer a variety of gifts, such as flowers, plants, balloons, toys, books, candy and more, for children and families during a hospital stay. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/billing-and-insurance/health-insurance" class="phantom-link" title="Health Insurance"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/health-insurance-2x.jpg?h=376&w=974&rev=bda9470c86ab43c49970ce71353fed21&hash=AFFB0DBFCD21811B09D607361021D943" alt="health-insurance-2x" width="2880" height="1112" /> <p class="font-larger"> Health Insurance </p> <p> We accept numerous health insurance plans at our pediatric hospitals in San Francisco and Oakland. Find out if your plan is one of them. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/hospital-policies" class="phantom-link" title="Hospital Policies"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/hospital-policies-2x.jpg?h=376&w=974&rev=baaa39d217144a9e9c3202211f4478fb&hash=E58B9F3F803E7869C11B684852A2C1AF" alt="hospital-policies-2x" width="2880" height="1112" /> <p class="font-larger"> Hospital Policies </p> <p> Our hospital policies cover cell phone use, smoking, safety drills and more. Find the details you need to know before your visit. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/patient-rights-and-responsibilities" class="phantom-link" title="Patient Rights & Responsibilities"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/patient-rights-and-responsibilities-2x.jpg?h=376&w=974&rev=f6a2d835d53e411fa3fe67c0d5929907&hash=F18913B24F91068DA5CAADDEC6C95699" alt="patient-rights-and-responsibilities-2x" width="2880" height="1112" /> <p class="font-larger"> Patient Rights & Responsibilities </p> <p> Our list of patient rights and responsibilities describes the partnership of mutual respect between you and your child's care team. Learn more. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/patient-rooms" class="phantom-link" title="Patient Rooms"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/patient-rooms-2x.jpg?h=376&w=974&rev=c620181ff0f34c0dbe95da4cd078a7da&hash=676B2FF2444DCBFF283947CE05CCA94F" alt="patient-rooms-2x" width="2880" height="1112" /> <p class="font-larger"> Patient Rooms </p> <p> Our patient rooms offer a cheerful, comfortable setting for rest and recovery during your child's stay, with amenities such as TVs, WiFi and sofa sleepers. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/patient-safety-how-you-can-help" class="phantom-link" title="Patient Safety: How You Can Help"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/patient-safety-how-you-can-help-2x.jpg?h=376&w=974&rev=433fe3bd237341718d34f2c90ec4ef7a&hash=4EFD460F728526FD063F2FE2653F2D58" alt="patient-safety-how-you-can-help-2x" width="2880" height="1112" /> <p class="font-larger"> Patient Safety: How You Can Help </p> <p> You can help the care team safeguard your child's well-being by asking questions, keeping track of medications and other steps for a safe experience. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/patient-transport-a-parents-guide" class="phantom-link" title="Patient Transport: A Parent's Guide"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/transport-service-2x.jpg?h=376&w=974&rev=eb5472a6386346e598c8369713f40bfb&hash=109704E512BE765183528E3A76DF77DC" alt="" width="2880" height="1112" /> <p class="font-larger"> Patient Transport: A Parent's Guide </p> <p> Our transport service provides high-level care on the way to our hospitals. Find out what to expect and how you can help ensure a smooth transport. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/preparing-kids-for-a-hospital-stay" class="phantom-link" title="Preparing Kids for a Hospital Stay"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/preparing-your-child-for-a-hospital-stay-2x.jpg?h=376&w=974&rev=c66759f5dac44084b0a646cb03126012&hash=53A9F2844F761DF8274877EE1B4ADB0D" alt="preparing-your-child-for-a-hospital-stay-2x" width="2880" height="1112" /> <p class="font-larger"> Preparing Kids for a Hospital Stay </p> <p> Preparing your child for a hospital stay or surgery can be challenging. Read our tips for making this process less stressful for you and your child. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/visiting-hours-and-guidelines" class="phantom-link" title="Visiting Hours & Guidelines"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/visiting-hours-and-guidelines-2x.jpg?h=376&w=974&rev=2af05e73ac724485a63286b4042386dc&hash=C49AF7CFDDF3CDCF8B12745ABE2738C4" alt="visiting-hours-and-guidelines-2x" width="2880" height="1112" /> <p class="font-larger"> Visiting Hours & Guidelines </p> <p> The visiting hours at our hospitals include policies for critical care areas and flu season. Find out more. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/your-childs-hospital-stay-what-to-bring" class="phantom-link" title="Your Child's Hospital Stay: What to Bring"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/your-childs-hospital-stay-what-to-bring-2x.jpg?h=376&w=974&rev=684ac2c470f1415ab22bc397407ff241&hash=873B798C7F0E19A8637FF34701D1F6E1" alt="your-childs-hospital-stay-what-to-bring-2x" width="2880" height="1112" /> <p class="font-larger"> Your Child's Hospital Stay: What to Bring </p> <p> A favorite pillow, toy, book or electronic device can help your child feel more comfortable while in the hospital. Find out what you can bring. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/your-childs-care-team" class="phantom-link" title="Your Child's Care Team"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/your-childs-care-team-2x.jpg?h=376&w=974&rev=6ac88a7d9f344da5b0e63b7484e32cb0&hash=26457401735862F8FCFAED77CBC3833B" alt="your-childs-care-team-2x" width="2880" height="1112" /> <p class="font-larger"> Your Child's Care Team </p> <p> Our doctors, nurses, child life specialists and other providers have special training to care for children. Meet your child's care team. </p> <span class="field-read-more-link"> <span class="include-ucsf-arrow"></span> </span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/your-stay/your-childs-surgery-what-to-expect" class="phantom-link" title="Preparing for Your Child's Surgery"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/article/hero/your-childs-surgery-what-to-expect-2x.jpg?h=376&w=974&rev=271ee7ed5a994d08a275aae8c84108cb&hash=723D5E07272AE5AE161EBD935B0E7705" alt="your-childs-surgery-what-to-expect-2x" width="2880" height="1112" /> <p class="font-larger"> Preparing for Your Child's Surgery </p> <p> If your child is having surgery, there are many details about how to prepare, what to bring, and what to expect during and after surgery. 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