"User Experience-driven Innovation in Smart and Connected Worlds" by Soussan Djamasbi and Diane Strong

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Thus, companies must fully grasp users’ points of view when they design innovative technologies that can successfully compete in a crowded global market. These technologies must not only satisfy users’ expectations but also empower them and improve their quality of life. To address this challenge in our rapidly evolving and globally expanding digital economy, we need new theories and models for technology design—ones that incorporate UX. In this paper, we address this need by developing conceptual models for UX-driven innovation. We explain how these models can enable innovative, responsive technologies that meet users’ needs in real time. These models also facilitate the production of new theories that are discovered via accessing the rich, real-time data sets that our increasingly smart and connected worlds create."> <meta itemprop="description" content="In our fast-paced digital economy, expectations for improved user experiences (UX) increasingly drive innovation. Thus, companies must fully grasp users’ points of view when they design innovative technologies that can successfully compete in a crowded global market. These technologies must not only satisfy users’ expectations but also empower them and improve their quality of life. To address this challenge in our rapidly evolving and globally expanding digital economy, we need new theories and models for technology design—ones that incorporate UX. In this paper, we address this need by developing conceptual models for UX-driven innovation. We explain how these models can enable innovative, responsive technologies that meet users’ needs in real time. These models also facilitate the production of new theories that are discovered via accessing the rich, real-time data sets that our increasingly smart and connected worlds create."> <meta name="twitter:description" content="In our fast-paced digital economy, expectations for improved user experiences (UX) increasingly drive innovation. Thus, companies must fully grasp users’ points of view when they design innovative technologies that can successfully compete in a crowded global market. These technologies must not only satisfy users’ expectations but also empower them and improve their quality of life. To address this challenge in our rapidly evolving and globally expanding digital economy, we need new theories and models for technology design—ones that incorporate UX. In this paper, we address this need by developing conceptual models for UX-driven innovation. We explain how these models can enable innovative, responsive technologies that meet users’ needs in real time. These models also facilitate the production of new theories that are discovered via accessing the rich, real-time data sets that our increasingly smart and connected worlds create."> <meta property="og:description" content="In our fast-paced digital economy, expectations for improved user experiences (UX) increasingly drive innovation. Thus, companies must fully grasp users’ points of view when they design innovative technologies that can successfully compete in a crowded global market. These technologies must not only satisfy users’ expectations but also empower them and improve their quality of life. To address this challenge in our rapidly evolving and globally expanding digital economy, we need new theories and models for technology design—ones that incorporate UX. In this paper, we address this need by developing conceptual models for UX-driven innovation. We explain how these models can enable innovative, responsive technologies that meet users’ needs in real time. These models also facilitate the production of new theories that are discovered via accessing the rich, real-time data sets that our increasingly smart and connected worlds create."> <meta name="keywords" content="Technology Design, Innovation, User Experience, Smart and Connected systems, Internet of Things (IoT)"> <meta name="bepress_citation_journal_title" content="AIS Transactions on Human-Computer Interaction"> <meta name="bepress_citation_firstpage" content="215"> <meta name="bepress_citation_lastpage" content="231"> <meta name="bepress_citation_author" content="Djamasbi, Soussan"> <meta name="bepress_citation_author_institution" content="Worcester Polytechnic Institute"> <meta name="bepress_citation_author" content="Strong, Diane"> <meta name="bepress_citation_author_institution" content="Worcester Polytechnic Institute"> <meta name="bepress_citation_title" content="User Experience-driven Innovation in Smart and Connected Worlds"> <meta name="bepress_citation_date" 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<a href="https://aisel.aisnet.org/thci" title="AIS Transactions on Human-Computer Interaction" > AIS Transactions on Human-Computer Interaction </a> </h1>     <script type="text/javascript" src="/assets/floatbox/floatbox.js"></script>     <div id="sub"> <div id="alpha"><div id='title' class='element'> <h1><a href='https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1126&context=thci'>User Experience-driven Innovation in Smart and Connected Worlds</a></h1> </div> <div class='clear'></div> <div id='authors' class='element'> <h2 class='visually-hidden'>Authors</h2> <p class="author"><a href='https://aisel.aisnet.org/do/search/?q=bp_author_id%3A%2245d9dbd9-7334-4e35-85cc-1a7633b0d9bc%22%20OR%20%28author%3A%22Soussan%20Djamasbi%22%20AND%20-bp_author_id%3A%5B%2A%20TO%20%2A%5D%29&start=0&context=509156'><strong>Soussan Djamasbi</strong>, <em>Worcester Polytechnic Institute</em></a><a rel="nofollow" href="https://network.bepress.com/api/follow/subscribe?user=MGJiMTgxYTk4YjFhZTI0Yw%3D%3D&institution=NWQ1NzUyN2I3ZmY0OTU5NQ%3D%3D&format=html" data-follow-set="user:MGJiMTgxYTk4YjFhZTI0Yw== institution:NWQ1NzUyN2I3ZmY0OTU5NQ==" title="Follow Soussan Djamasbi" class="btn followable">Follow</a><br /> <a href='https://aisel.aisnet.org/do/search/?q=bp_author_id%3A%223654b3bd-a5e2-448e-9cb5-a38b5118cf60%22%20OR%20%28author%3A%22Diane%20Strong%22%20AND%20-bp_author_id%3A%5B%2A%20TO%20%2A%5D%29&start=0&context=509156'><strong>Diane Strong</strong>, <em>Worcester Polytechnic Institute</em></a><a rel="nofollow" href="https://network.bepress.com/api/follow/subscribe?user=YWRiNWJmZDMxYzQ3YWFmNQ%3D%3D&institution=NWQ1NzUyN2I3ZmY0OTU5NQ%3D%3D&format=html" data-follow-set="user:YWRiNWJmZDMxYzQ3YWFmNQ== institution:NWQ1NzUyN2I3ZmY0OTU5NQ==" title="Follow Diane Strong" class="btn followable">Follow</a><br /> </p></div> <div class='clear'></div> <div id='abstract' class='element'> <h2 class='field-heading'>Abstract</h2> <p>In our fast-paced digital economy, expectations for improved user experiences (UX) increasingly drive innovation. Thus, companies must fully grasp users’ points of view when they design innovative technologies that can successfully compete in a crowded global market. These technologies must not only satisfy users’ expectations but also empower them and improve their quality of life. To address this challenge in our rapidly evolving and globally expanding digital economy, we need new theories and models for technology design—ones that incorporate UX. In this paper, we address this need by developing conceptual models for UX-driven innovation. We explain how these models can enable innovative, responsive technologies that meet users’ needs in real time. These models also facilitate the production of new theories that are discovered via accessing the rich, real-time data sets that our increasingly smart and connected worlds create.</p> </div> <div class='clear'></div> <div id='doi' class='element'> <h2 class='field-heading'>DOI</h2> <p>10.17705/1thci.00121</p> </div> <div class='clear'></div> <div id='recommended_citation' class='element'> <h2 class='field-heading'>Recommended Citation</h2>  <p> Djamasbi, S., & Strong, D. (2019). User Experience-driven Innovation in Smart and Connected Worlds. <em>AIS Transactions on Human-Computer Interaction, 11</em>(4), 215-231. <a href="https://doi.org/10.17705/1thci.00121" >https://doi.org/10.17705/1thci.00121</a> <br> DOI: 10.17705/1thci.00121 </p> </div> <div class='clear'></div> </div> </div> <div id='beta_7-3'>     <div class="aside download-button"> <a id="pdf" class="btn" href="https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1126&context=thci" title="PDF (1.4 MB) opens in new window" target="_blank" > <i class="icon-download-alt" aria-hidden="true"></i> Download </a> </div>         <div id="article-stats" class="aside hidden"> <p class="article-downloads-wrapper hidden"><span id="article-downloads"></span> DOWNLOADS</p> <p class="article-stats-date hidden">Since December 27, 2019</p> <p class="article-plum-metrics"> <a href="https://plu.mx/plum/a/?repo_url=https://aisel.aisnet.org/thci/vol11/iss4/2" class="plumx-plum-print-popup plum-bigben-theme" 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