European e-Justice Portal - Consumer Sales and Guarantees Directive (1999/44)

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href="https://e-justice.europa.eu/90/EN/european_arrest_warrant">European arrest warrant</a></li><li><a href="https://e-justice.europa.eu/92/EN/european_investigation_order_mutual_legal_assistance_and_joint_investigation_teams">European Investigation Order, mutual legal assistance and Joint Investigation Teams</a></li><li><a href="https://e-justice.europa.eu/96/EN/detention_and_transfer_of_prisoners">Detention and transfer of prisoners</a></li><li><a href="https://e-justice.europa.eu/94/EN/confiscation">Confiscation</a></li><li><a href="https://e-justice.europa.eu/93/EN/freezing_of_assets_and_evidence">Freezing of assets and evidence</a></li><li><a href="https://e-justice.europa.eu/388/EN/payment_of_fines">Payment of fines</a></li><li><a href="https://e-justice.europa.eu/360/EN/european_protection_order">European protection order</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/37137/EN/tools_of_judicial_cooperation"><span> Tools of judicial cooperation </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/37138/EN/eevidence_digital_exchange_system">e-Evidence Digital Exchange System</a></li></ul></li><li><a href="https://e-justice.europa.eu/99/EN/which_countrys_court_is_responsible_conflicts_of_jurisdiction">Which country’s court is responsible (Conflicts of jurisdiction)</a></li></ul></li><li><a href="https://e-justice.europa.eu/473/EN/judicial_auctions">Judicial auctions</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/36019/EN/videoconferencing"><span> Videoconferencing </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/69/EN/general_information">General information</a></li><li><a href="https://e-justice.europa.eu/70/EN/general_policy_description">General policy description</a></li><li><a href="https://e-justice.europa.eu/39432/EN/taking_evidence_by_videoconference">Taking evidence by videoconference</a></li><li><a href="https://e-justice.europa.eu/71/EN/manual">Manual</a></li><li><a href="https://e-justice.europa.eu/319/EN/facilities_in_eu_countries">Facilities in EU countries</a></li></ul></li></ul></div> <div class="menu-block"><a class="title has-content" href="https://e-justice.europa.eu/511/EN/taking_legal_action"><span>Taking legal action</span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a class="has-content has-children" href="https://e-justice.europa.eu/62/EN/mediation"><span> Mediation </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/63/EN/eu_rules_on_mediation">EU rules on mediation</a></li><li><a href="https://e-justice.europa.eu/64/EN/mediation_in_eu_countries">Mediation in EU countries</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/521/EN/family_mediation"><span> Family mediation </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/372/EN/family_mediation">Family mediation</a></li><li><a href="https://e-justice.europa.eu/383/EN/principles_and_stages">Principles and stages</a></li><li><a href="https://e-justice.europa.eu/384/EN/how_it_works">How it works</a></li><li><a href="https://e-justice.europa.eu/385/EN/costs">Costs</a></li><li><a href="https://e-justice.europa.eu/386/EN/legislation">Legislation</a></li></ul></li></ul></li><li><a href="https://e-justice.europa.eu/37129/EN/legal_aid">Legal aid</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/155/EN/online_forms"><span> Online forms </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/156/EN/european_payment_order_forms">European Payment Order forms</a></li><li><a href="https://e-justice.europa.eu/177/EN/small_claims_forms">Small claims forms</a></li><li><a href="https://e-justice.europa.eu/271/EN/brussels_iia_regulation__matrimonial_matters_and_matters_of_parental_responsibility_forms">Brussels IIa Regulation - Matrimonial matters and matters of parental responsibility forms</a></li><li><a href="https://e-justice.europa.eu/273/EN/judgments_in_civil_and_commercial_matters_forms">Judgments in civil and commercial matters forms</a></li><li><a href="https://e-justice.europa.eu/157/EN/legal_aid_forms">Legal aid forms</a></li><li><a href="https://e-justice.europa.eu/274/EN/maintenance_obligations_forms">Maintenance obligations forms</a></li><li><a href="https://e-justice.europa.eu/270/EN/european_enforcement_order_forms">European enforcement order forms</a></li><li><a href="https://e-justice.europa.eu/378/EN/european_account_preservation_order_forms">European Account Preservation Order forms</a></li><li><a href="https://e-justice.europa.eu/272/EN/compensation_to_crime_victims_forms">Compensation to crime victims forms</a></li><li><a href="https://e-justice.europa.eu/35981/EN/public_documents_forms">Public documents forms</a></li><li><a href="https://e-justice.europa.eu/478/EN/european_certificate_of_succession">European Certificate of Succession</a></li><li><a href="https://e-justice.europa.eu/556/EN/mutual_recognition_of_protection_measures_forms">Mutual recognition of protection measures forms</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/522/EN/where_and_how"><span> Where and how </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/33/EN/in_which_eu_country">In which EU country?</a></li><li><a href="https://e-justice.europa.eu/34/EN/how_to_bring_a_case_to_court">How to bring a case to court</a></li><li><a href="https://e-justice.europa.eu/340/EN/which_country_s_law_applies">Which country's law applies?</a></li><li><a href="https://e-justice.europa.eu/37/EN/costs">Costs</a></li><li><a href="https://e-justice.europa.eu/404/EN/interest_rates">Interest rates</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/523/EN/legal_systems__eu_and_national"><span> Legal systems - EU and national </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/15/EN/eu_courts">EU courts</a></li><li><a href="https://e-justice.europa.eu/16/EN/national_justice_systems">National justice systems</a></li><li><a href="https://e-justice.europa.eu/18/EN/national_ordinary_courts">National ordinary courts</a></li><li><a href="https://e-justice.europa.eu/19/EN/national_specialised_courts">National specialised courts</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/321/EN/european_judicial_atlas_in_civil_matters"><span> European Judicial Atlas in civil matters </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/353/EN/european_payment_order">European payment order</a></li><li><a href="https://e-justice.europa.eu/354/EN/small_claims">Small claims</a></li><li><a href="https://e-justice.europa.eu/391/EN/judgments_in_civil_and_commercial_matters__brussels_i_regulation">Judgments in civil and commercial matters - Brussels I Regulation</a></li><li><a href="https://e-justice.europa.eu/350/EN/brussels_i_regulation_recast">Brussels I Regulation (recast)</a></li><li><a href="https://e-justice.europa.eu/390/EN/legal_aid">Legal aid</a></li><li><a href="https://e-justice.europa.eu/355/EN/maintenance_obligations">Maintenance obligations</a></li><li><a href="https://e-justice.europa.eu/377/EN/brussels_iia_regulation__matrimonial_matters_and_matters_of_parental_responsibility">Brussels IIa Regulation - Matrimonial matters and matters of parental responsibility</a></li><li><a href="https://e-justice.europa.eu/37842/EN/brussels_iib_regulation__matrimonial_matters_and_matters_of_parental_responsibility_recast">Brussels IIb Regulation - Matrimonial matters and matters of parental responsibility (recast)</a></li><li><a href="https://e-justice.europa.eu/373/EN/serving_documents">Serving documents</a></li><li><a href="https://e-justice.europa.eu/38580/EN/serving_documents_recast">Serving documents (recast)</a></li><li><a href="https://e-justice.europa.eu/374/EN/taking_evidence">Taking evidence</a></li><li><a href="https://e-justice.europa.eu/38581/EN/taking_evidence_recast">Taking evidence (recast)</a></li><li><a href="https://e-justice.europa.eu/376/EN/european_enforcement_order">European enforcement order</a></li><li><a href="https://e-justice.europa.eu/352/EN/mutual_recognition_of_protection_measures_in_civil_matters">Mutual recognition of protection measures in civil matters</a></li><li><a href="https://e-justice.europa.eu/356/EN/divorce_and_legal_separation">Divorce and legal separation</a></li><li><a href="https://e-justice.europa.eu/357/EN/mediation">Mediation</a></li><li><a href="https://e-justice.europa.eu/380/EN/succession">Succession</a></li><li><a href="https://e-justice.europa.eu/379/EN/european_account_preservation_order">European Account Preservation Order</a></li><li><a href="https://e-justice.europa.eu/448/EN/compensation_to_crime_victims">Compensation to crime victims</a></li><li><a href="https://e-justice.europa.eu/559/EN/matters_of_matrimonial_property_regimes">Matters of matrimonial property regimes</a></li><li><a href="https://e-justice.europa.eu/560/EN/matters_of_the_property_consequences_of_registered_partnerships">Matters of the property consequences of registered partnerships</a></li><li><a href="https://e-justice.europa.eu/561/EN/public_documents">Public documents</a></li></ul></li></ul></div> <div class="menu-block"><a class="title has-content" href="https://e-justice.europa.eu/512/EN/your_rights"><span>Your rights</span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/169/EN/defendants_criminal_proceedings">Defendants (criminal proceedings)</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/65/EN/victims_of_crime"><span> Victims of crime </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/66/EN/victims_criminal_proceedings">Victims (criminal proceedings)</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/67/EN/compensation"><span> Compensation </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/491/EN/if_my_claim_is_to_be_considered_in_this_country">If my claim is to be considered in this country</a></li><li><a href="https://e-justice.europa.eu/492/EN/if_my_claim_is_to_be_sent_from_this_country_to_another_eu_country">If my claim is to be sent from this country to another EU country</a></li><li><a href="https://e-justice.europa.eu/493/EN/if_my_claim_from_another_country_is_to_be_considered_in_this_country">If my claim (from another country) is to be considered in this country</a></li><li><a href="https://e-justice.europa.eu/494/EN/claiming_damages_from_the_offender">Claiming damages from the offender</a></li></ul></li><li><a href="https://e-justice.europa.eu/171/EN/victims__rights__by_country">Victims' rights - by country</a></li><li><a href="https://e-justice.europa.eu/358/EN/mutual_recognition_of_protection_measures">Mutual recognition of protection measures</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/581/EN/fundamental_rights"><span> Fundamental rights </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/582/EN/fundamental_rights_in_the_european_union">Fundamental rights in the European Union</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/584/EN/charter_tutorial"><span> Charter tutorial </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/563/EN/part_i__protecting_fundamental_rights_within_the_european_union">Part I - Protecting fundamental rights within the European Union</a></li><li><a href="https://e-justice.europa.eu/564/EN/part_ii__when_can_an_individual_seek_protection_under_the_charter">Part II - When can an individual seek protection under the Charter</a></li><li><a href="https://e-justice.europa.eu/565/EN/part_iii__scope_of_application_interpretation_and_effects_of_the_charter">Part III - Scope of application, interpretation and effects of the Charter</a></li></ul></li><li><a href="https://e-justice.europa.eu/583/EN/does_the_charter_apply_to_my_case">Does the Charter apply to my case</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/585/EN/where_can_i_get_help"><span> Where can I get help </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/459/EN/fundamental_rights_interactive_tool">Fundamental rights interactive tool</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/586/EN/list_of_relevant_courts_and_bodies"><span> List of relevant courts and bodies </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/176/EN/national_courts_and_other_nonjudicial_bodies">National courts and other non-judicial bodies</a></li><li><a href="https://e-justice.europa.eu/35915/EN/other_eu_and_international_complaint_bodies">Other EU and International complaint bodies</a></li></ul></li><li><a href="https://e-justice.europa.eu/35914/EN/glossary">Glossary</a></li></ul></li><li><a href="https://e-justice.europa.eu/37134/EN/member_states_best_practices_on_the_charter">Member States’ best practices on the Charter</a></li><li><a href="https://e-justice.europa.eu/580/EN/business_and_human_rights">Business and human rights</a></li><li><a href="https://e-justice.europa.eu/39436/EN/fra_materials_and_tools_on_the_charter">FRA materials and tools on the Charter</a></li></ul></li><li><a href="https://e-justice.europa.eu/551/EN/public_documents">Public documents</a></li><li><a href="https://e-justice.europa.eu/38579/EN/protection_of_vulnerable_adults">Protection of vulnerable adults</a></li><li><a href="https://e-justice.europa.eu/35998/EN/rights_of_minors_in_court_proceedings">Rights of minors in court proceedings</a></li><li><a href="https://e-justice.europa.eu/300/EN/access_to_justice_in_environmental_matters">Access to justice in environmental matters</a></li></ul></div> <div class="menu-block"><a class="title has-content" href="https://e-justice.europa.eu/513/EN/legislation_and_case_law"><span>Legislation and case law</span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/3/EN/eu_law">EU law</a></li><li><a href="https://e-justice.europa.eu/6/EN/national_legislation">National legislation</a></li><li><a href="https://e-justice.europa.eu/10/EN/international_law">International law</a></li><li><a href="https://e-justice.europa.eu/546/EN/publication_of_official_announcements">Publication of official announcements</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/591/EN/consumer_law_database"><span> Consumer Law Database </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/37160/EN/country">Country</a></li><li><a href="https://e-justice.europa.eu/37165/EN/enforcement">Enforcement</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/599/EN/price_indication_directive_986"><span> Price Indication Directive (98/6) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/600/EN/text_of_the_directive_986">Text of the Directive (98/6)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/635/EN/consumer_sales_and_guarantees_directive_199944"><span> Consumer Sales and Guarantees Directive (1999/44) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944">Text of the Directive (1999/44)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/595/EN/unfair_commercial_practices_directive_200529"><span> Unfair Commercial Practices Directive (2005/29) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/596/EN/text_of_the_directive_200529">Text of the Directive (2005/29)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/615/EN/misleading_and_comparative_advertising_directive_2006114"><span> Misleading and Comparative Advertising Directive (2006/114) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/616/EN/text_of_the_directive_2006114">Text of the Directive (2006/114)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/619/EN/timeshare_directive_2008122"><span> Timeshare Directive (2008/122) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/620/EN/text_of_the_directive_2008122">Text of the Directive (2008/122)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/607/EN/injunctions_directive_200922"><span> Injunctions Directive (2009/22) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/608/EN/text_of_the_directive_200922">Text of the Directive (2009/22)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/639/EN/consumer_rights_directive_201183"><span> Consumer Rights Directive (2011/83) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/640/EN/text_of_the_directive_201183">Text of the Directive (2011/83)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/627/EN/unfair_contract_terms_directive_9313"><span> Unfair Contract Terms Directive (93/13) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/628/EN/text_of_the_directive_9313">Text of the Directive (93/13)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/35909/EN/package_travel_directive_20152302"><span> Package Travel Directive (2015/2302) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/35912/EN/text_of_directive_20152302">Text of directive (2015/2302)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/39450/EN/digital_content_directive"><span> Digital Content Directive </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/39453/EN/text_of_the_directive_2019770">Text of the directive (2019/770)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/39451/EN/sale_of_goods_directive"><span> Sale of goods directive </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/39454/EN/text_of_the_directive_2019771">Text of the directive (2019/771)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/39452/EN/representative_actions_directive"><span> Representative actions directive </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/39455/EN/text_of_the_directive_20201828">Text of the directive (2020/1828)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/593/EN/repealed"><span> Repealed </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a class="has-content has-children" href="https://e-justice.europa.eu/623/EN/doorstep_selling_directive_85577"><span> Doorstep Selling Directive (85/577) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/624/EN/text_of_the_directive_85577">Text of the Directive (85/577)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/611/EN/package_travel_directive_90314"><span> Package Travel Directive (90/314) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/612/EN/text_of_the_directive_90314">Text of the Directive (90/314)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/631/EN/timeshare_directive_9447"><span> Timeshare Directive (94/47) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/632/EN/text_of_the_directive_9447">Text of the Directive (94/47)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/603/EN/distance_selling_directive_977"><span> Distance Selling Directive (97/7) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/604/EN/text_of_the_directive_977">Text of the Directive (97/7)</a></li></ul></li></ul></li></ul></li><li><a href="https://e-justice.europa.eu/119/EN/glossaries_and_translations">Glossaries and translations</a></li><li><a href="https://e-justice.europa.eu/12/EN/eu_case_law">EU case law</a></li><li><a href="https://e-justice.europa.eu/175/EN/european_case_law_identifier_ecli">European Case Law Identifier (ECLI)</a></li><li><a href="https://e-justice.europa.eu/430/EN/european_case_law_identifier_ecli_search_engine?m=1">European Case Law Identifier (ECLI) search engine</a></li><li><a href="https://e-justice.europa.eu/579/EN/freedom_of_movement_and_other_union_citizens_rights">Freedom of movement and other Union citizens’ rights</a></li><li><a href="https://e-justice.europa.eu/13/EN/national_case_law">National case law</a></li><li><a href="https://e-justice.europa.eu/150/EN/international_case_law">International case law</a></li></ul></div> <div class="menu-block"><a class="title has-content" href="https://e-justice.europa.eu/514/EN/registers__business_insolvency_amp_land"><span>Registers - business, insolvency & land</span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/489/EN/business_registers__search_for_a_company_in_the_eu?m=1">Business registers – search for a company in the EU</a></li><li><a href="https://e-justice.europa.eu/106/EN/business_registers_in_eu_countries">Business registers in EU countries</a></li><li><a href="https://e-justice.europa.eu/108/EN/land_registers__eu_level">Land registers - EU level</a></li><li><a href="https://e-justice.europa.eu/109/EN/land_registers_in_eu_countries">Land registers in EU countries</a></li><li><a href="https://e-justice.europa.eu/110/EN/bankruptcy_and_insolvency_registers">Bankruptcy and insolvency registers</a></li><li><a href="https://e-justice.europa.eu/38590/EN/beneficial_ownership_registers_interconnection_system_boris?m=1">Beneficial ownership registers interconnection system (BORIS)</a></li><li><a href="https://e-justice.europa.eu/246/EN/bankruptcy_amp_insolvency_registers__search_for_insolvent_debtors_in_the_eu?m=1">Bankruptcy & insolvency registers - search for insolvent debtors in the EU</a></li></ul></div> <div class="menu-block"><a class="title has-content" href="https://e-justice.europa.eu/515/EN/find_a_legal_professional"><span>Find a legal professional</span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/29/EN/types_of_legal_professions">Types of legal professions</a></li><li><a href="https://e-justice.europa.eu/334/EN/lawyers?m=1">Lawyers</a></li><li><a href="https://e-justice.europa.eu/335/EN/notaries?m=1">Notaries</a></li><li><a href="https://e-justice.europa.eu/116/EN/legal_translatorsinterpreters">Legal translators/interpreters</a></li><li><a href="https://e-justice.europa.eu/37146/EN/find_an_expert">Find an expert</a></li><li><a href="https://e-justice.europa.eu/550/EN/forensic_experts">Forensic experts</a></li><li><a href="https://e-justice.europa.eu/117/EN/mediators">Mediators</a></li></ul></div> <div class="menu-block"><a class="title has-content" href="https://e-justice.europa.eu/516/EN/trainings_judicial_networks_and_agencies"><span>Trainings, judicial networks and agencies</span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a class="has-content has-children" href="https://e-justice.europa.eu/120/EN/training_of_justice_professionals"><span> Training of justice professionals </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/121/EN/eu_judicial_training_policy">EU judicial training policy</a></li><li><a href="https://e-justice.europa.eu/37158/EN/european_training_platform">European training platform</a></li><li><a href="https://e-justice.europa.eu/122/EN/eu_training_networks_amp_structures">EU training networks & structures</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/123/EN/national_training_systems"><span> National training systems </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/39442/EN/initial_training_of_judges_and_prosecutors_in_the_european_union">Initial training of judges and prosecutors in the European Union</a></li><li><a href="https://e-justice.europa.eu/38584/EN/initial_training_of_lawyers_in_the_european_union">Initial training of lawyers in the European Union</a></li><li><a href="https://e-justice.europa.eu/406/EN/judiciary_training_providers">Judiciary training providers</a></li><li><a href="https://e-justice.europa.eu/408/EN/court_staff_training_systems">Court staff training systems</a></li><li><a href="https://e-justice.europa.eu/407/EN/lawyers__training_systems">Lawyers' training systems</a></li></ul></li><li><a href="https://e-justice.europa.eu/311/EN/good_training_practices">Good training practices</a></li><li><a href="https://e-justice.europa.eu/253/EN/training_methodology">Training methodology</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/21/EN/european_judicial_network_in_civil_and_commercial_matters"><span> European Judicial Network in civil and commercial matters </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/431/EN/about_the_network">About the network</a></li><li><a href="https://e-justice.europa.eu/436/EN/information_for_citizens">Information for citizens</a></li><li><a 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case law</a></li> <li data-id=""><a href='https://e-justice.europa.eu/591/EN/consumer_law_database'>Consumer Law Database</a></li> <li data-id=""><a>Consumer Sales and Guarantees Directive (1999/44)</a></li> </ul> <div class="intro-wrapper"> <div class="title-block"> <h1>Consumer Sales and Guarantees Directive (1999/44)</h1> <div class="subtitle js-toggle"> <p> </p> </div> </div> </div> </div> </div>  <div class="content detail-page collapse-mobile-margin"> <div id="maincontent" class="center"> <div class="sidebar"> <div class="hide-mobile"> <div class="sidebar-actions"> <span id="printButton"><a rel="nofollow" href="https://e-justice.europa.eu/635/EN/consumer_sales_and_guarantees_directive_199944?action=print" title="Print" id="tl_wprint" target="_blank" onclick="return printMaximizeTaxonomy('635/EN/consumer_sales_and_guarantees_directive_199944?action=print');"><span class="fa fa-print"></span></a></span> <a href="https://e-justice.europa.eu/printContentPdf.do?plang=en&idTaxonomy=635&action=printContentPdf&initExpCourtRes=1" class="piwik_download" title='Save as PDF' id='tl_wprint_pdf'> <span class="icon-pdf"></span></a> <script type="text/javascript"> function printMaximizeTaxonomy(pagina){ window.open(pagina,'content','resizable=no,status=yes,scrollbars=yes,width=750,height=825'); return false; } </script> </div> </div> <div class="page_content"> <span class="sidebar_title">PAGE CONTENTS</span> <ul class="detail-menu"> <li><a href="https://e-justice.europa.eu/635/EN/consumer_sales_and_guarantees_directive_199944#tocHeader0">Act</a></li> <li><a href="https://e-justice.europa.eu/635/EN/consumer_sales_and_guarantees_directive_199944#tocHeader1">What does the directive do?</a></li> <li><a href="https://e-justice.europa.eu/635/EN/consumer_sales_and_guarantees_directive_199944#tocHeader2">Key points</a></li> <li><a href="https://e-justice.europa.eu/635/EN/consumer_sales_and_guarantees_directive_199944#tocHeader3">Key terms</a></li> <li><a href="https://e-justice.europa.eu/635/EN/consumer_sales_and_guarantees_directive_199944#tocHeader4">References</a></li> <li><a href="https://e-justice.europa.eu/635/EN/consumer_sales_and_guarantees_directive_199944#tocHeader5">Related acts</a></li> </ul> </div> <a tabindex="-1" id="linkToTOC" href="https://e-justice.europa.eu/directivePartsTableOfContents.do?idTaxonomy=635&fromParentPage=yes"><h4 tabindex="0" onkeyup=" if (event.keyCode == 13) {$('#linkToTOC')[0].click();}" id="text_of_directive">text of the directive</h4></a> <div class="lang-select-detail js-toggle"> <p class="js-toggle-trigger">Find information per region</p> <ul class="flags geoPicker"> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?EUROPEAN_UNION&member=1" class="flag flag-eu " data-pseudo="before" data-class="ie01" data-title=""><span class="full">European Union</span><span class="short">eu</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?BELGIUM&member=1" class="flag flag-be " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Belgium</span><span class="short">be</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?BULGARIA&member=1" class="flag flag-bg " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Bulgaria</span><span class="short">bg</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?CZECHIA&member=1" class="flag flag-cz " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Czechia</span><span class="short">cz</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?DENMARK&member=1" class="flag flag-dk " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Denmark</span><span class="short">dk</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?GERMANY&member=1" class="flag flag-de " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Germany</span><span class="short">de</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?ESTONIA&member=1" class="flag flag-ee " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Estonia</span><span class="short">ee</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?IRELAND&member=1" class="flag flag-ie " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Ireland</span><span class="short">ie</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?GREECE&member=1" class="flag flag-el " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Greece</span><span class="short">el</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?SPAIN&member=1" class="flag flag-es " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Spain</span><span class="short">es</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?FRANCE&member=1" class="flag flag-fr " data-pseudo="before" data-class="ie01" data-title=""><span class="full">France</span><span class="short">fr</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?CROATIA&member=1" class="flag flag-hr " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Croatia</span><span class="short">hr</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?ITALY&member=1" class="flag flag-it " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Italy</span><span class="short">it</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?CYPRUS&member=1" class="flag flag-cy " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Cyprus</span><span class="short">cy</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?LATVIA&member=1" class="flag flag-lv " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Latvia</span><span class="short">lv</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?LITHUANIA&member=1" class="flag flag-lt " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Lithuania</span><span class="short">lt</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?LUXEMBOURG&member=1" class="flag flag-lu " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Luxembourg</span><span class="short">lu</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?HUNGARY&member=1" class="flag flag-hu " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Hungary</span><span class="short">hu</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?MALTA&member=1" class="flag flag-mt " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Malta</span><span class="short">mt</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?NETHERLANDS&member=1" class="flag flag-nl " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Netherlands</span><span class="short">nl</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?AUSTRIA&member=1" class="flag flag-at " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Austria</span><span class="short">at</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?POLAND&member=1" class="flag flag-pl " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Poland</span><span class="short">pl</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?PORTUGAL&member=1" class="flag flag-pt " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Portugal</span><span class="short">pt</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?ROMANIA&member=1" class="flag flag-ro " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Romania</span><span class="short">ro</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?SLOVENIA&member=1" class="flag flag-si " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Slovenia</span><span class="short">si</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?SLOVAKIA&member=1" class="flag flag-sk " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Slovakia</span><span class="short">sk</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?FINLAND&member=1" class="flag flag-fi " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Finland</span><span class="short">fi</span></a> </li> <li> <a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944?SWEDEN&member=1" class="flag flag-se " data-pseudo="before" data-class="ie01" data-title=""><span class="full">Sweden</span><span class="short">se</span></a> </li> </ul> </div> </div> <div class="content-bar"> <script type="text/javascript" src="https://e-justice.europa.eu/js/dynforms/dss_applet/jquery-1.9.1.min.js"></script> <style> .contentArea ul { overflow: hidden; } /*BUG 93891*/ @media only screen and (max-width: 480px) { .contentArea table { table-layout:fixed; overflow-x: auto; display: block; } .contentArea table td{ overflow: hidden; width:446px; text-overflow: ellipsis; word-wrap: break-word; word-break: break-all; } } </style> <div class="contentArea"> <p class="normal">Traders selling consumer goods in the European Union (EU) are obliged to remedy defects which existed at the time of delivery and which become apparent within 2 years. EU rules guarantee consumers a minimum level of protection, especially if the goods do not meet the standards promised.</p> <a name="tocHeader0"></a> <h2 class="ti-chapter">Act</h2> <p class="normal">Directive <a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=celex:31999L0044" title="" class="external" target="_blank">99/44/EC</a> of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees</p> <a name="tocHeader1"></a> <h2 class="ti-chapter">What does the directive do?</h2> <p class="normal">It harmonises those parts of consumer contract law on the sale of goods that cover legal guarantees* and, to a lesser extent, commercial guarantees* (warranties).</p> <a name="tocHeader2"></a> <h2 class="ti-chapter">Key points</h2> <ul class="dash"> <li>Sellers must deliver goods to customers that conform with the sales contract.</li> <li>To conform, goods must: <ul class="dash"> <li>comply with the sales description;</li> <li>be fit for the purpose for which the good was intended;</li> <li>and demonstrate the quality and performance that can reasonably be expected.</li> </ul> </li> <li>Sellers are responsible for any incorrect installation if that forms part of the contract. This applies whether the work is under the seller’s responsibility or due to faulty instructions for the consumer.</li> <li>Consumers have the right to ask for faulty goods to be repaired or replaced free of charge within a reasonable time and minimum inconvenience. They may instead ask for an appropriate price reduction if repair or replacement is not done on time or without significant inconvenience to the consumer.</li> <li>Sellers, who are liable to consumers for the goods they sell, may take action against producers if the fault is found to lie with them.</li> <li>Sellers are liable for any faults in the goods that appear within 2 years from their sale. However, EU countries may insist that consumers signal these to the seller within 2 months of discovering them.</li> <li>Commercial guarantees must state the purchaser’s legal guarantee rights and be drawn up in plain, intelligible language. Consumers may insist a guarantee is made available in writing.</li> <li>EU countries may decide to exempt auctioned second-hand goods from the legislation.</li> <li>The directive does not apply to water, gas, electricity or goods sold by an execution order or by legal authority.</li> </ul> <a name="tocHeader3"></a> <h2 class="ti-chapter">Key terms</h2> <p class="normal"><strong>* Legal guarantee:</strong> the legal protection that a consumer has if goods prove to be faulty. This does not depend on conditions in the contract.</p> <p class="normal"><strong>* Commercial guarantee:</strong> the willingness of the guarantor (often the producer) to assume personal liability for certain defects within a certain time period.</p> <p class="normal">For more information, see <a href="http://ec.europa.eu/consumers/consumer_rights/rights-contracts/sales-guarantee/index_en.htm" title="" class="external" target="_blank">Sales and guarantees on the European Commission's website</a>.</p> <div> <a name="tocHeader4"></a> <h2 class="ti-chapter">References</h2> <table class="borderOj" border="1" cellspacing="0" cellpadding="0" width="100%"> <colgroup> <col width="25%" /> </colgroup> <colgroup> <col width="25%" /> </colgroup> <colgroup> <col width="25%" /> </colgroup> <colgroup> <col width="25%" /> </colgroup> <tbody> <tr> <td valign="top"> <p class="ti-col" style="text-align: center;"><strong>Act</strong></p> </td> <td style="text-align: center;" valign="top"> <p class="ti-col"><strong>Entry into force</strong></p> </td> <td style="text-align: center;" valign="top"> <p class="ti-col"><strong>Deadline for transposition in the Member States</strong></p> </td> <td valign="top"> <p class="ti-col" style="text-align: center;"><strong>Official Journal</strong></p> </td> </tr> <tr> <td valign="top"> <p class="cell" style="text-align: center;">Directive <a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=celex:31999L0044" title="" class="external" target="_blank">99/44/EC</a></p> </td> <td style="text-align: center;" valign="top"> <p class="cell">7.7.1999</p> </td> <td style="text-align: center;" valign="top"> <p class="cell">1.1.2002</p> </td> <td valign="top"> <p class="cell" style="text-align: center;"><a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=uriserv:OJ.L_.1999.171.01.0012.01.ENG" title="" class="external" target="_blank">OJ L 171, 7.7.1999, pp. 12-16</a>.</p> </td> </tr> </tbody> </table> <table class="borderOj" border="1" cellspacing="0" cellpadding="0" width="100%"> <colgroup> <col width="25%" /> </colgroup> <colgroup> <col width="25%" /> </colgroup> <colgroup> <col width="25%" /> </colgroup> <colgroup> <col width="25%" /> </colgroup> <tbody> <tr> <td valign="top"> <p class="ti-col" style="text-align: center;"><strong>Amending act(s)</strong></p> </td> <td style="text-align: center;" valign="top"> <p class="ti-col"><strong>Entry into force</strong></p> </td> <td style="text-align: center;" valign="top"> <p class="ti-col"><strong>Deadline for transposition in the Member States</strong></p> </td> <td valign="top"> <p class="ti-col" style="text-align: center;"><strong>Official Journal</strong></p> </td> </tr> <tr> <td valign="top"> <p class="cell" style="text-align: center;">Directive <a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=celex:32011L0083" title="" class="external" target="_blank">2011/83/EU</a></p> </td> <td style="text-align: center;" valign="top"> <p class="cell">12.12.2011</p> </td> <td style="text-align: center;" valign="top"> <p class="cell">13.12.2013</p> </td> <td valign="top"> <p class="cell" style="text-align: center;"><a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=uriserv:OJ.L_.2011.304.01.0064.01.ENG" title="" class="external" target="_blank">OJ L 304, 22.11.2011, pp. 64-88</a>.</p> </td> </tr> </tbody> </table> </div> <a name="tocHeader5"></a> <h2 class="ti-chapter">Related acts</h2> <p class="normal">Regulation (EC) No <a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=celex:32004R2006" title="" class="external" target="_blank">2006/2004</a> of the European Parliament and of the Council of 27 October 2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation) (<a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=uriserv:OJ.L_.2004.364.01.0001.01.ENG" title="" class="external" target="_blank">OJ L 364, 9.12.2004, pp. 1-11</a>)</p> <p class="normal">Directive <a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=celex:32011L0083" title="" class="external" target="_blank">2011/83/EU</a> of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (<a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=uriserv:OJ.L_.2011.304.01.0064.01.ENG" title="" class="external" target="_blank">OJ L 304, 22.11.2011, pp. 64-88</a>)</p> <p class="normal">Council Directive <a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=celex:31985L0374" title="" class="external" target="_blank">85/374/EEC</a> of 25 July 1985 on the approximation of the laws, regulations and administrative provisions of the Member States concerning liability for defective products (<a href="https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=uriserv:OJ.L_.1985.210.01.0029.01.ENG" title="" class="external" target="_blank">OJ L 210 of 7.8.1985, pp. 29-33</a>).</p> </div>   <div class="last-update"> <div class="date" style="overflow:hidden">Last update: 24/11/2021</div> <p class="textFoot">This page is maintained by the European Commission. 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has-children" href="https://e-justice.europa.eu/521/EN/family_mediation"><span> Family mediation </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/372/EN/family_mediation">Family mediation</a></li><li><a href="https://e-justice.europa.eu/383/EN/principles_and_stages">Principles and stages</a></li><li><a href="https://e-justice.europa.eu/384/EN/how_it_works">How it works</a></li><li><a href="https://e-justice.europa.eu/385/EN/costs">Costs</a></li><li><a href="https://e-justice.europa.eu/386/EN/legislation">Legislation</a></li></ul></li></ul></li><li><a href="https://e-justice.europa.eu/37129/EN/legal_aid">Legal aid</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/155/EN/online_forms"><span> Online forms </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/156/EN/european_payment_order_forms">European Payment Order forms</a></li><li><a href="https://e-justice.europa.eu/177/EN/small_claims_forms">Small claims forms</a></li><li><a href="https://e-justice.europa.eu/271/EN/brussels_iia_regulation__matrimonial_matters_and_matters_of_parental_responsibility_forms">Brussels IIa Regulation - Matrimonial matters and matters of parental responsibility forms</a></li><li><a href="https://e-justice.europa.eu/273/EN/judgments_in_civil_and_commercial_matters_forms">Judgments in civil and commercial matters forms</a></li><li><a href="https://e-justice.europa.eu/157/EN/legal_aid_forms">Legal aid forms</a></li><li><a href="https://e-justice.europa.eu/274/EN/maintenance_obligations_forms">Maintenance obligations forms</a></li><li><a href="https://e-justice.europa.eu/270/EN/european_enforcement_order_forms">European enforcement order forms</a></li><li><a href="https://e-justice.europa.eu/378/EN/european_account_preservation_order_forms">European Account Preservation Order forms</a></li><li><a href="https://e-justice.europa.eu/272/EN/compensation_to_crime_victims_forms">Compensation to crime victims forms</a></li><li><a href="https://e-justice.europa.eu/35981/EN/public_documents_forms">Public documents forms</a></li><li><a href="https://e-justice.europa.eu/478/EN/european_certificate_of_succession">European Certificate of Succession</a></li><li><a href="https://e-justice.europa.eu/556/EN/mutual_recognition_of_protection_measures_forms">Mutual recognition of protection measures forms</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/522/EN/where_and_how"><span> Where and how </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/33/EN/in_which_eu_country">In which EU country?</a></li><li><a href="https://e-justice.europa.eu/34/EN/how_to_bring_a_case_to_court">How to bring a case to court</a></li><li><a href="https://e-justice.europa.eu/340/EN/which_country_s_law_applies">Which country's law applies?</a></li><li><a href="https://e-justice.europa.eu/37/EN/costs">Costs</a></li><li><a href="https://e-justice.europa.eu/404/EN/interest_rates">Interest rates</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/523/EN/legal_systems__eu_and_national"><span> Legal systems - EU and national </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/15/EN/eu_courts">EU courts</a></li><li><a href="https://e-justice.europa.eu/16/EN/national_justice_systems">National justice systems</a></li><li><a href="https://e-justice.europa.eu/18/EN/national_ordinary_courts">National ordinary courts</a></li><li><a href="https://e-justice.europa.eu/19/EN/national_specialised_courts">National specialised courts</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/321/EN/european_judicial_atlas_in_civil_matters"><span> European Judicial Atlas in civil matters </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/353/EN/european_payment_order">European payment order</a></li><li><a href="https://e-justice.europa.eu/354/EN/small_claims">Small claims</a></li><li><a href="https://e-justice.europa.eu/391/EN/judgments_in_civil_and_commercial_matters__brussels_i_regulation">Judgments in civil and commercial matters - Brussels I Regulation</a></li><li><a href="https://e-justice.europa.eu/350/EN/brussels_i_regulation_recast">Brussels I Regulation (recast)</a></li><li><a href="https://e-justice.europa.eu/390/EN/legal_aid">Legal aid</a></li><li><a href="https://e-justice.europa.eu/355/EN/maintenance_obligations">Maintenance obligations</a></li><li><a href="https://e-justice.europa.eu/377/EN/brussels_iia_regulation__matrimonial_matters_and_matters_of_parental_responsibility">Brussels IIa Regulation - Matrimonial matters and matters of parental responsibility</a></li><li><a href="https://e-justice.europa.eu/37842/EN/brussels_iib_regulation__matrimonial_matters_and_matters_of_parental_responsibility_recast">Brussels IIb Regulation - Matrimonial matters and matters of parental responsibility (recast)</a></li><li><a href="https://e-justice.europa.eu/373/EN/serving_documents">Serving documents</a></li><li><a href="https://e-justice.europa.eu/38580/EN/serving_documents_recast">Serving documents (recast)</a></li><li><a href="https://e-justice.europa.eu/374/EN/taking_evidence">Taking evidence</a></li><li><a href="https://e-justice.europa.eu/38581/EN/taking_evidence_recast">Taking evidence (recast)</a></li><li><a href="https://e-justice.europa.eu/376/EN/european_enforcement_order">European enforcement order</a></li><li><a href="https://e-justice.europa.eu/352/EN/mutual_recognition_of_protection_measures_in_civil_matters">Mutual recognition of protection measures in civil matters</a></li><li><a href="https://e-justice.europa.eu/356/EN/divorce_and_legal_separation">Divorce and legal separation</a></li><li><a href="https://e-justice.europa.eu/357/EN/mediation">Mediation</a></li><li><a href="https://e-justice.europa.eu/380/EN/succession">Succession</a></li><li><a href="https://e-justice.europa.eu/379/EN/european_account_preservation_order">European Account Preservation Order</a></li><li><a href="https://e-justice.europa.eu/448/EN/compensation_to_crime_victims">Compensation to crime victims</a></li><li><a href="https://e-justice.europa.eu/559/EN/matters_of_matrimonial_property_regimes">Matters of matrimonial property regimes</a></li><li><a href="https://e-justice.europa.eu/560/EN/matters_of_the_property_consequences_of_registered_partnerships">Matters of the property consequences of registered partnerships</a></li><li><a href="https://e-justice.europa.eu/561/EN/public_documents">Public documents</a></li></ul></li></ul></div> <div class="menu-block"><a class="title has-content" href="https://e-justice.europa.eu/512/EN/your_rights"><span>Your rights</span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/169/EN/defendants_criminal_proceedings">Defendants (criminal proceedings)</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/65/EN/victims_of_crime"><span> Victims of crime </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/66/EN/victims_criminal_proceedings">Victims (criminal proceedings)</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/67/EN/compensation"><span> Compensation </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/491/EN/if_my_claim_is_to_be_considered_in_this_country">If my claim is to be considered in this country</a></li><li><a href="https://e-justice.europa.eu/492/EN/if_my_claim_is_to_be_sent_from_this_country_to_another_eu_country">If my claim is to be sent from this country to another EU country</a></li><li><a href="https://e-justice.europa.eu/493/EN/if_my_claim_from_another_country_is_to_be_considered_in_this_country">If my claim (from another country) is to be considered in this country</a></li><li><a href="https://e-justice.europa.eu/494/EN/claiming_damages_from_the_offender">Claiming damages from the offender</a></li></ul></li><li><a href="https://e-justice.europa.eu/171/EN/victims__rights__by_country">Victims' rights - by country</a></li><li><a href="https://e-justice.europa.eu/358/EN/mutual_recognition_of_protection_measures">Mutual recognition of protection measures</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/581/EN/fundamental_rights"><span> Fundamental rights </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/582/EN/fundamental_rights_in_the_european_union">Fundamental rights in the European Union</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/584/EN/charter_tutorial"><span> Charter tutorial </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/563/EN/part_i__protecting_fundamental_rights_within_the_european_union">Part I - Protecting fundamental rights within the European Union</a></li><li><a href="https://e-justice.europa.eu/564/EN/part_ii__when_can_an_individual_seek_protection_under_the_charter">Part II - When can an individual seek protection under the Charter</a></li><li><a href="https://e-justice.europa.eu/565/EN/part_iii__scope_of_application_interpretation_and_effects_of_the_charter">Part III - Scope of application, interpretation and effects of the Charter</a></li></ul></li><li><a href="https://e-justice.europa.eu/583/EN/does_the_charter_apply_to_my_case">Does the Charter apply to my case</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/585/EN/where_can_i_get_help"><span> Where can I get help </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/459/EN/fundamental_rights_interactive_tool">Fundamental rights interactive tool</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/586/EN/list_of_relevant_courts_and_bodies"><span> List of relevant courts and bodies </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/176/EN/national_courts_and_other_nonjudicial_bodies">National courts and other non-judicial bodies</a></li><li><a href="https://e-justice.europa.eu/35915/EN/other_eu_and_international_complaint_bodies">Other EU and International complaint bodies</a></li></ul></li><li><a href="https://e-justice.europa.eu/35914/EN/glossary">Glossary</a></li></ul></li><li><a href="https://e-justice.europa.eu/37134/EN/member_states_best_practices_on_the_charter">Member States’ best practices on the Charter</a></li><li><a href="https://e-justice.europa.eu/580/EN/business_and_human_rights">Business and human rights</a></li><li><a href="https://e-justice.europa.eu/39436/EN/fra_materials_and_tools_on_the_charter">FRA materials and tools on the Charter</a></li></ul></li><li><a href="https://e-justice.europa.eu/551/EN/public_documents">Public documents</a></li><li><a href="https://e-justice.europa.eu/38579/EN/protection_of_vulnerable_adults">Protection of vulnerable adults</a></li><li><a href="https://e-justice.europa.eu/35998/EN/rights_of_minors_in_court_proceedings">Rights of minors in court proceedings</a></li><li><a href="https://e-justice.europa.eu/300/EN/access_to_justice_in_environmental_matters">Access to justice in environmental matters</a></li></ul></div> <div class="menu-block"><a class="title has-content" href="https://e-justice.europa.eu/513/EN/legislation_and_case_law"><span>Legislation and case law</span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/3/EN/eu_law">EU law</a></li><li><a href="https://e-justice.europa.eu/6/EN/national_legislation">National legislation</a></li><li><a href="https://e-justice.europa.eu/10/EN/international_law">International law</a></li><li><a href="https://e-justice.europa.eu/546/EN/publication_of_official_announcements">Publication of official announcements</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/591/EN/consumer_law_database"><span> Consumer Law Database </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/37160/EN/country">Country</a></li><li><a href="https://e-justice.europa.eu/37165/EN/enforcement">Enforcement</a></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/599/EN/price_indication_directive_986"><span> Price Indication Directive (98/6) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/600/EN/text_of_the_directive_986">Text of the Directive (98/6)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/635/EN/consumer_sales_and_guarantees_directive_199944"><span> Consumer Sales and Guarantees Directive (1999/44) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/636/EN/text_of_the_directive_199944">Text of the Directive (1999/44)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/595/EN/unfair_commercial_practices_directive_200529"><span> Unfair Commercial Practices Directive (2005/29) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/596/EN/text_of_the_directive_200529">Text of the Directive (2005/29)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/615/EN/misleading_and_comparative_advertising_directive_2006114"><span> Misleading and Comparative Advertising Directive (2006/114) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/616/EN/text_of_the_directive_2006114">Text of the Directive (2006/114)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/619/EN/timeshare_directive_2008122"><span> Timeshare Directive (2008/122) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/620/EN/text_of_the_directive_2008122">Text of the Directive (2008/122)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/607/EN/injunctions_directive_200922"><span> Injunctions Directive (2009/22) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/608/EN/text_of_the_directive_200922">Text of the Directive (2009/22)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/639/EN/consumer_rights_directive_201183"><span> Consumer Rights Directive (2011/83) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/640/EN/text_of_the_directive_201183">Text of the Directive (2011/83)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/627/EN/unfair_contract_terms_directive_9313"><span> Unfair Contract Terms Directive (93/13) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/628/EN/text_of_the_directive_9313">Text of the Directive (93/13)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/35909/EN/package_travel_directive_20152302"><span> Package Travel Directive (2015/2302) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/35912/EN/text_of_directive_20152302">Text of directive (2015/2302)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/39450/EN/digital_content_directive"><span> Digital Content Directive </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/39453/EN/text_of_the_directive_2019770">Text of the directive (2019/770)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/39451/EN/sale_of_goods_directive"><span> Sale of goods directive </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/39454/EN/text_of_the_directive_2019771">Text of the directive (2019/771)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/39452/EN/representative_actions_directive"><span> Representative actions directive </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/39455/EN/text_of_the_directive_20201828">Text of the directive (2020/1828)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/593/EN/repealed"><span> Repealed </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a class="has-content has-children" href="https://e-justice.europa.eu/623/EN/doorstep_selling_directive_85577"><span> Doorstep Selling Directive (85/577) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/624/EN/text_of_the_directive_85577">Text of the Directive (85/577)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/611/EN/package_travel_directive_90314"><span> Package Travel Directive (90/314) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/612/EN/text_of_the_directive_90314">Text of the Directive (90/314)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/631/EN/timeshare_directive_9447"><span> Timeshare Directive (94/47) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/632/EN/text_of_the_directive_9447">Text of the Directive (94/47)</a></li></ul></li><li><a class="has-content has-children" href="https://e-justice.europa.eu/603/EN/distance_selling_directive_977"><span> Distance Selling Directive (97/7) </span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/604/EN/text_of_the_directive_977">Text of the Directive (97/7)</a></li></ul></li></ul></li></ul></li><li><a href="https://e-justice.europa.eu/119/EN/glossaries_and_translations">Glossaries and translations</a></li><li><a href="https://e-justice.europa.eu/12/EN/eu_case_law">EU case law</a></li><li><a href="https://e-justice.europa.eu/175/EN/european_case_law_identifier_ecli">European Case Law Identifier (ECLI)</a></li><li><a href="https://e-justice.europa.eu/430/EN/european_case_law_identifier_ecli_search_engine?m=1">European Case Law Identifier (ECLI) search engine</a></li><li><a href="https://e-justice.europa.eu/579/EN/freedom_of_movement_and_other_union_citizens_rights">Freedom of movement and other Union citizens’ rights</a></li><li><a href="https://e-justice.europa.eu/13/EN/national_case_law">National case law</a></li><li><a href="https://e-justice.europa.eu/150/EN/international_case_law">International case law</a></li></ul></div> <div class="menu-block"><a class="title has-content" href="https://e-justice.europa.eu/514/EN/registers__business_insolvency_amp_land"><span>Registers - business, insolvency & land</span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/489/EN/business_registers__search_for_a_company_in_the_eu?m=1">Business registers – search for a company in the EU</a></li><li><a href="https://e-justice.europa.eu/106/EN/business_registers_in_eu_countries">Business registers in EU countries</a></li><li><a href="https://e-justice.europa.eu/108/EN/land_registers__eu_level">Land registers - EU level</a></li><li><a href="https://e-justice.europa.eu/109/EN/land_registers_in_eu_countries">Land registers in EU countries</a></li><li><a href="https://e-justice.europa.eu/110/EN/bankruptcy_and_insolvency_registers">Bankruptcy and insolvency registers</a></li><li><a href="https://e-justice.europa.eu/38590/EN/beneficial_ownership_registers_interconnection_system_boris?m=1">Beneficial ownership registers interconnection system (BORIS)</a></li><li><a href="https://e-justice.europa.eu/246/EN/bankruptcy_amp_insolvency_registers__search_for_insolvent_debtors_in_the_eu?m=1">Bankruptcy & insolvency registers - search for insolvent debtors in the EU</a></li></ul></div> <div class="menu-block"><a class="title has-content" href="https://e-justice.europa.eu/515/EN/find_a_legal_professional"><span>Find a legal professional</span><span><span tabindex='0' class="expandInsideList fa fa-angle-down"></span></span></a><ul><li><a href="https://e-justice.europa.eu/29/EN/types_of_legal_professions">Types of legal professions</a></li><li><a href="https://e-justice.europa.eu/334/EN/lawyers?m=1">Lawyers</a></li><li><a href="https://e-justice.europa.eu/335/EN/notaries?m=1">Notaries</a></li><li><a href="https://e-justice.europa.eu/116/EN/legal_translatorsinterpreters">Legal 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