Innovation eligibility checklist

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href="/delivery/digital-service-toolkit/delivery-manual/pre-discovery-phase"> <span>Pre-discovery phase</span> </a> </li> <li> <a href="/delivery/digital-service-toolkit/delivery-manual/discovery-phase"> <span>Discovery phase</span> </a> </li> <li> <a href="/delivery/digital-service-toolkit/delivery-manual/alpha-phase"> <span>Alpha phase</span> </a> </li> <li> <a href="/delivery/digital-service-toolkit/delivery-manual/beta-phase"> <span>Beta phase</span> </a> </li> <li> <a href="/delivery/digital-service-toolkit/delivery-manual/live-phase"> <span>Live phase</span> </a> </li> <li> <a href="/delivery/digital-service-toolkit/delivery-manual/retiring-a-service"> <span>Retiring a service</span> </a> </li> </ul> </div> </li> <li> <a href="/delivery/digital-service-toolkit/solutions" role="button" aria-expanded="false" aria-controls="sub-nav-solutions"> <span>Solutions</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> 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href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway" role="button" aria-expanded="false" aria-controls="sub-nav-buying-pathway"> <span>Buying pathway</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-buying-pathway" role="region" aria-label="Buying pathway Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-buying-pathway"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title"> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway"> <span>Buying pathway</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">east</span> </a> </div> <ul class="nsw-main-nav__sub-list"> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway/choose-whether-to-plan-for-scale"> <span>Choose whether to plan for scale</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway/design-a-buying-pathway"> <span>Design a buying pathway</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway/library-of-innovation-pathways"> <span>Library of innovation pathways</span> </a> </li> </ul> </div> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team" role="button" aria-expanded="false" aria-controls="sub-nav-mobilise-your-buying-team"> <span>Mobilise your buying team</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-mobilise-your-buying-team" role="region" aria-label="Mobilise your buying team Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-mobilise-your-buying-team"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title"> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team"> <span>Mobilise your buying team</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">east</span> </a> </div> <ul class="nsw-main-nav__sub-list"> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/key-mobilisation-milestones"> <span>Key Mobilisation milestones</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/define-buying-project-outcome"> <span>Define the buying project outcome</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/organise-people"> <span>Organise people</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/align-the-buying-team"> <span>Align the buying team</span> </a> </li> </ul> </div> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation" role="button" aria-expanded="false" aria-controls="sub-nav-scope-for-innovation"> <span>Scope for innovation</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-scope-for-innovation" role="region" aria-label="Scope for innovation Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-scope-for-innovation"> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons" focusable="false" 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href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/define-buying-project-outcome"> <span>Define the buying project outcome</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/organise-people"> <span>Organise people</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/mobilise-your-buying-team/align-the-buying-team"> <span>Align the buying team</span> </a> </li> </ul> </div> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation" role="button" aria-expanded="false" aria-controls="sub-nav-scope-for-innovation"> <span>Scope for innovation</span> <span class="material-icons nsw-material-icons" focusable="false" aria-hidden="true">keyboard_arrow_right</span> </a> <div class="nsw-main-nav__sub-nav" id="sub-nav-scope-for-innovation" role="region" aria-label="Scope for innovation Submenu"> <div 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href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/innovation-scoping-steps"> <span>Innovation scoping steps</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/shape-problem"> <span>Shape the problem</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/define-the-challenge-statement"> <span>Define the challenge statement</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/scope-for-innovation/risk-of-assuming-the-solution"> <span>Risk of assuming the solution</span> </a> </li> </ul> </div> </li> </ul> </div> </li> <li> <a href="/delivery/test-and-buy-innovation/set-up-for-success"> <span>Set up for success</span> </a> </li> <li> <a href="/delivery/test-and-buy-innovation/stakeholder-roles"> <span>Stakeholder roles</span> </a> </li> </ul> </div> </li> </ul> </div> </li> <li> <a href="/talk-to-us"> <span>Talk to us</span> </a> </li> <li> <a href="/article"> <span>Stories</span> </a> </li> </ul> </nav> <div id="block-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <div class="nsw-container nsw-p-bottom-xs nsw-m-bottom-sm"> <nav aria-label="Breadcrumbs" class="nsw-breadcrumbs"> <ol> <li> <a href="/" >Home</a> </li> <li> <a href="/delivery" >Delivery</a> </li> <li> <a href="/delivery/test-and-buy-innovation" >Test and Buy Innovation</a> </li> <li> <a href="/delivery/test-and-buy-innovation/innovation-eligibility-checklist" class="current" aria-current="page" >Innovation eligibility checklist</a> </li> </ol> </nav> </div> </div> <main id="main-content"> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-content" class="block block-system block-system-main-block"> <article> <div> <div> <div> <div class="nsw-hero-banner nsw-hero-banner--light nsw-hero-banner--lines nsw-hero-banner--wide"> <div class="nsw-hero-banner__container"> <div class="nsw-hero-banner__wrapper"> <div class="nsw-hero-banner__content"> <h1><div class="field field-hero-banner-headline field-type-string field-label-hidden"> Innovation eligibility checklist </div> </h1> <p class="nsw-intro">Buying innovation involves a more agile and complex procurement approach compared to buying known solutions. Find out if Test and Buy Innovation is the right approach for your buying project.</p> </div> <div class="nsw-hero-banner__box"> <div class="nsw-hero-banner__lines"></div> </div> </div> </div> </div> </div> </div> <div class="nsw-container sidebar"> <div class="nsw-section nsw-layout"> <main class="nsw-layout__main"> <nav class="nsw-in-page-nav" aria-labelledby="in-page-nav"> <div id="in-page-nav" class="nsw-in-page-nav__title">On this page</div> </nav> <div class="block block-layout-builder block-inline-blocktext"> <div class="field field-text-body field-type-text-long field-label-hidden"> <div class="nsw-m-top-lg"> <h2>Innovation defined</h2> </div> <p>The term ‘innovation’ can be interpreted differently. In the NSW Government environment, the <a href="https://intelligence.weforum.org/topics/a1Gb0000000LrSOEA0" target="_blank" title="Innovation | World Economic Forum | Digital NSW">World Economic Forum’s</a> definition is helpful because it focuses on achieving value (or service outcomes) despite complexity, and recognises the role of practical steps. It states:</p> <p>"Innovation is the process of turning new ideas into value, in the form of products, services, business models, and other new ways of doing things. It is complex and goes beyond mere creativity and invention to include the practical steps necessary for facilitating adoption.”</p> <h2>Procurement approach when buying innovation</h2> <p>Innovation procurement is when a buyer understands the problem they want to solve but they have not yet decided what they're buying.</p> <p><a href="https://www.info.buy.nsw.gov.au/buyer-guidance/get-started/best-practice-procurement" target="_blank" title="Best practice procurement | buy NSW | Digital NSW">Procurement processes</a> for buying known solutions are well established, even where those solutions might be considered innovative. Buying innovation is different from established models of procurement because it helps the NSW Government access the latest technology and solve problems in new or unexpected ways. It relies on agile and innovation-friendly procurement methods, like:</p> <ul> <li>early market engagement</li> <li>focusing on the problem or outcomes</li> <li>trying out unfamiliar or less mature solutions</li> <li>co-designing with suppliers</li> <li>multi-stage procurements that support scaling from successful trials.</li> </ul> <p>Current procurement policies allow and encourage buyers to use these methods. However, their complexity can be a barrier to adoption. That is why we recognise innovation as needing a distinct procurement approach and support.</p> <h2>Different business objectives</h2> <p>When buying innovation, business objectives are different compared to standard procurement. Expand the headings below to see if your business objectives are more aligned with buying innovation or buying known solutions.</p> </div> </div> <div class="block-layout-builder"> <div class="nsw-accordion js-accordion"> <div class="nsw-accordion__toggle"> <button type="button">Expand all</button> <button type="button">Collapse all</button> </div> <div class="nsw-accordion__title">Buying known solutions</div> <div class="nsw-accordion__content"> <p>The NSW public sector has developed procurement processes focused on established products and services. Existing processes support buyers achieve their business objectives when what they want to buy is clear, and they are confident it will meet their needs.</p> <p>In these scenarios, the business objectives include:</p> <ul> <li>speed to use</li> <li>pre-agreed terms</li> <li>accessing lower pricing through spend aggregation</li> <li>risks understood and mitigated</li> <li>minimum administration and handling</li> <li>catalogues / easy to find suppliers and products.</li> </ul> </div> <div class="nsw-accordion__title">Buying innovation</div> <div class="nsw-accordion__content"> <p>When a buyer doesn’t know exactly what they’re buying, business objectives that focus on efficiency and risk minimisation can lock out innovation. Instead, when buying innovation, the business objectives are:</p> <ul> <li>understand the problem space and define the challenge or opportunity  </li> <li>leverage expertise of the market and the latest technology </li> <li>try things out before committing </li> <li>learn and adapt to make more confident investment decisions</li> <li>a pathway to scale when a solution works well.</li> </ul> </div> </div> </div> <div class="block block-layout-builder block-inline-blocktext"> <div class="field field-text-body field-type-text-long field-label-hidden"> <p>A wide range of procurement approaches can support the business objectives for innovation. The combination that best suits an individual project is called an innovation buying pathway. Creating this pathway is the first step when buying innovation.</p> <p>Learn more about <a href="/delivery/test-and-buy-innovation/innovation-buying-journey/buying-pathway" data-entity-type="node" data-entity-uuid="cc0e7791-b1e3-4bdc-ba5b-05269d4aff94" data-entity-substitution="canonical" title="Buying pathway">the Pathway step</a>.</p> </div> </div> <div class="block block-layout-builder block-inline-blocktext"> <div class="field field-text-body field-type-text-long field-label-hidden"> <h2>Eligibility checklist</h2> <div class="nsw-m-y-md"> <p>This non-exhaustive list can help identify whether adopting innovation-friendly procurement practices is the right approach for your buying project. For help understanding or working through any of these criteria, contact the advisory team at <a class="ck-anchor" id="mailto:InnovationProcurement@customerservice.nsw.gov.au" name="mailto:InnovationProcurement@customerservice.nsw.gov.au" href="mailto:InnovationProcurement@customerservice.nsw.gov.au">InnovationProcurement@customerservice.nsw.gov.au</a>.</p> </div> <div class="nsw-table--striped"> <div class=" nsw-table"><table> <thead> <tr> <th>Qualifiers</th> <th>Detailed criteria</th> </tr> </thead> <tbody> <tr> <td><strong>Problem</strong></td> <td> <ul> <li>Solution to problem is unknown, or there may be multiple solutions.</li> <li>Problem is recognised and stakeholders agree that it’s worth solving. </li> </ul> </td> </tr> <tr> <td><strong>Buying objective</strong></td> <td> <ul> <li>Desire to deliver business outcome regardless of solution.</li> <li>Desire to scale successful proof of concept or trials. </li> </ul> </td> </tr> <tr> <td><strong>Buyer readiness</strong></td> <td> <ul> <li>Clearly identified buyer with a commitment to buy solution(s).</li> <li>Willingness to take a solution-agnostic, outcomes-based approach.</li> <li>Willingness to test and learn to improve understanding of the problem and solution.</li> <li>Appetite for taking calculated, carefully managed risks to uncover innovation.</li> <li>Willingness to invest time and resources on setting buying project up for success.</li> <li>Willingness to adopt and resource more agile project management and procurement methods.</li> <li>Willingness to work with an iterative governance structure. </li> </ul> </td> </tr> <tr> <td><strong>Scale of opportunity</strong></td> <td> <ul> <li>Total scale of opportunity can be estimated in terms of total contract value (TCV) with just enough accuracy to identify the best financial delegate and understand future funding steps.</li> <li>Total scale of opportunity can be expressed in terms the market can understand, regardless of uncertainty around the solution. For example, number of services, business units, use cases or locations the solution might be applied to.</li> </ul> </td> </tr> <tr> <td><strong>Leverage best of market</strong></td> <td> <ul> <li>Understanding that the market can offer expertise and solutions the buyer is not aware of or might not be able to access internally.</li> <li>Willingness to let market to solve the problem in a novel or innovative manner.</li> <li>Willingness to explore a range of market solutions and/or engage multiple solution providers.</li> </ul> </td> </tr> <tr> <td><strong>Source of opportunity</strong></td> <td> <ul> <li>Greenfields project: a problem that is not currently solved, a new opportunity for suppliers.</li> <li>Brownfields project: issues uncovered with existing solutions, for example during contract review, that might prompt buyers to explore not just different products, but different approaches. </li> </ul> </td> </tr> <tr> <td><strong>Funding</strong></td> <td> <ul> <li>Funding available for an initial proof of value, proof of concept or trial.</li> <li>Willingness to reimburse one or multiple suppliers for proof or trial stages to encourage a wider range of suppliers and solutions.</li> <li>Commitment to fund to implementation at scale of successful solutions, noting that funding may be subject to business case approval.</li> <li>Desire to build an evidence base on value or benefits to inform a business case. </li> </ul> </td> </tr> </tbody> </table></div> </div> <div class="nsw-m-top-lg"> <div class="nsw-callout"> <div class="nsw-callout__content"> <h4>Get started on the innovation buying journey</h4> <p><a href="/delivery/test-and-buy-innovation/set-up-for-success" data-entity-type="node" data-entity-uuid="2aa25e96-11c1-48cb-84a7-a890ba32ac27" data-entity-substitution="canonical" title="Set up for success">Set up for success</a></p> </div> </div> </div> </div> </div> </main> <div class="nsw-layout__sidebar"> <div class="block block-nsk-ia 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