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class="link"><a class="menuitem link" href="/about/org-chart/">Org Chart</a> </li> <li class="link"><a class="menuitem link" href="/about/nersc-10-year-strategic-plan/">Strategic Plan</a> </li> <li class="link"><a class="menuitem link" href="/about/nersc-history/">History</a> </li> <li class="link"><a class="menuitem link" href="/about/visitor-info/">Visits & Tours</a> </li> <li class="current"><a class="menuitem current" href="/about/contact-us/">Contact us</a> </li> </ul> </div>   </div>  <div id="Breadcrumbs"> <div class="wrapper"> <div> <a href="/">Home</a> » <a href="/about/">About</a> » Contact us </div> </div> </div>   <main> <div class="main"> <div class="main-wrapper"> <div class="pre_content"> <h1 id="page-heading">Contact us</h1> <div class="DateAuthors"> </div> </div> <div class="Content"> <p>NERSC provides a wide array of help and services to its users. We want to be sure you are directed to the right source to get the information and help you need. Please use the list of common issues and needs on this page to reach the right contact. NERSC’s business hours are M-F 8 a.m.-5 p.m. Pacific Time.</p> <table><caption>Contacts by issue</caption> <tbody> <tr> <th>Issue</th> <th>How to get Help and Information</th> </tr> <tr> <td> <p><a href="/users/getting-help/consulting-services/">HPC Consulting</a> <br>Report a Problem <br>Help with Programming <br>Assistance running jobs Performance issues <br>Software <br>Documentation<br>Training</p> </td> <td> <ul> <li><strong><a title="NERSC Help Portal" rel="noopener noreferrer" href="https://help.nersc.gov/" target="_blank">Help Portal</a></strong></li> <li><strong><a title="NERSC Documentation Portal" rel="noopener noreferrer" href="https://docs.nersc.gov/" target="_blank">Documentation for Users</a></strong></li> <li><strong><a href="https://docs.nersc.gov">New User’s Guide</a></strong></li> <li><strong><a title="For Users" href="/users/"></a><a href="/users/">“For Users” section of the main NERSC Website</a></strong></li> </ul> </td> </tr> <tr> <td> <p><a href="https://docs.nersc.gov/accounts/passwords/">Passwords</a></p> </td> <td> <ul> <li><a rel="noopener noreferrer" href="https://iris.nersc.gov/" target="_blank">Change your password online</a> </li> <li>If you cannot change your password online, email<span> </span><a href="mailto:accounts@nersc.gov">accounts@nersc.gov</a>. Account Support staff are available <strong>Monday - Friday, 8 a.m.-5 p.m. Pacific Time.</strong></li> </ul> </td> </tr> <tr> <td><strong><br>Accounts and Allocations of Computer Time and CFS Disk Space</strong></td> <td> <ul> <li><a title="NERSC Accounting Portal" rel="noopener noreferrer" href="https://iris.nersc.gov/" target="_blank">NERSC Accounting and Identify Management Portal - IRIS</a></li> <li><a title="NERSC ERCAP Portal" rel="noopener noreferrer" href="https://ercap.nersc.gov/" target="_blank">Apply for an allocation of computing time and data storage</a></li> <li><a href="/users/accounts/">Accounts and Allocations Documentation</a></li> <li>Additional inquiries can be made through the <a title="NERSC Help Portal" rel="noopener noreferrer" href="https://help.nersc.gov/" target="_blank">NERSC Help Portal.</a></li> <li>If you are not already a NERSC user, you can send email inquiries to  <a href="mailto:accounts@nersc.gov">accounts@nersc.gov</a> or <a title="NERSC Allocations" href="mailto:allocations@nersc.gov">allocations@nersc.gov</a></li> </ul> </td> </tr> <tr> <td> <p><strong>System Status (24/7)</strong></p> </td> <td> <ul> <li><a rel="noopener noreferrer" href="https://my.nersc.gov/" target="_blank">Center Status Online</a></li> </ul> </td> </tr> <tr> <td> <p><a href="/users/accounts/user-accounts/computer-security/">Computer Security</a></p> </td> <td> <ul> <li>Open an incident at the <a title="NERSC Help Portal" rel="noopener noreferrer" href="https://help.nersc.gov/" target="_blank">NERSC help portal</a> with Category = Security.</li> <li>If you are unable to access the help portal and need urgent assistance, send an email to <a href="mailto:security@nersc.gov">security@nersc.gov</a> </li> </ul> </td> </tr> <tr> <td> <p><strong>Urgent system issues</strong></p> </td> <td> <ul> <li>Check the <a rel="noopener noreferrer" href="live-status/motd/" target="_blank">Center Status Online</a> first.</li> <li>Call +1 800-666-3772 (USA only), menu option 1, or +1 510-486-8600, menu option 1. Please leave a message describing the issue if there is no answer.</li> </ul> </td> </tr> <tr> <td> <p><strong>Web Feedback</strong></p> </td> <td> <ul> <li>Report at the <a rel="noopener noreferrer" href="https://help.nersc.gov/" target="_blank">NERSC Help Portal</a>. If you are not a NERSC user, please send feedback to “webmaster@nersc.gov.”</li> </ul> </td> </tr> </tbody> </table> <table class="left" style="width: 100%; height: auto;" cellpadding="3"><caption>NERSC Center Contacts</caption> <tbody> <tr> <th>Director</th> <th>User Engagement</th> <th>Media Requests</th> </tr> <tr> <td><strong>Sudip Dosanjh</strong><br>NERSC Director<br>Berkeley Lab, MS 59-4010A<br>1 Cyclotron Road<br>Berkeley, CA 94720-8150, USA<br>email: <a title="send email to sudip dosanjh" href="mailto:sudip@lbl.gov">sudip@lbl.gov<br></a>phone: +1 (510) 495-2488</td> <td style="height: 248px;"><strong>Rebecca Hartman-Baker</strong><br>NERSC User Engagement Lead<br>email: <a href="mailto:RJHartman-Baker@lbl.gov">RJHartmanBaker@lbl.gov</a></td> <td style="height: 248px;"><strong>Elizabeth Ball<br></strong>NERSC Communications Liaison<br>email: <a href="mailto:ElizabethBall@lbl.gov">ElizabethBall@lbl.gov</a></td> </tr> </tbody> </table> <table><caption><a title="Visit our staff pages." href="/about/nersc-staff/">»NERSC Staff Directory</a></caption></table> </div> <div class="clear"></div> </div> </div> </main> </div>  <div class="footer"> <div class="LastEdited">Last edited: 2024-09-26 15:10:15</div> <div class="footer-wrapper"> <div class="badges"> <a href="http://www.lbl.gov/" title="Visit Lawrence Berkeley National Laboratory’s main website."><img src="/_resources/themes/nersc-sass/images/berkeley-lab-badge.png?m=1740552476" alt="Berkeley Lab logo" /></a> <a href="http://science.energy.gov/" title="Visit the U.S. Department of Energy Office of Science website."><img src="/_resources/themes/nersc-sass/images/doe-badge.png?m=1740552476" alt="U.S. Department of Energy Office of Science logo" /></a> </div> <ul class="footer-links"> <li><a href="/about/contact-us/">Contact us</a></li> <li><a href="https://www.lbl.gov/Disclaimers.html">Privacy & Security</a></li> <li><a href="https://cs.lbl.gov">Computing Sciences Area</a></li> </ul> </div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="application/javascript" src="/_resources/themes/nersc-sass/javascript/jquery.min.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/app/javascript/no-console.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/app/javascript/jquery.beautyOfCode.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/app/javascript/dataTables-1.7/media/js/jquery.dataTables.min.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/app/javascript/shadowbox-3.0.3/shadowbox.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/app/javascript/jquery.metadata.2.0/jquery.metadata.min.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/app/javascript/jquery.media.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/app/javascript/jquery.oembed.min.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/app/javascript/jquery.cycle/jquery.cycle.all.min.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/themes/nersc-sass/javascript/jquery-ui-1.8.7.custom/js/jquery-ui-1.8.7.custom.min.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/app/javascript/jquery.expander/jquery.expander.min.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/app/javascript/core.js?m=1740552476"></script> <script type="application/javascript" src="/_resources/themes/nersc-sass/javascript/theme-core.js?m=1740552476"></script> </body> </html>

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