Technology consulting and staffing | Protiviti & Robert Half

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.form-footer{padding:0 40px} @media screen and (max-width:767px){.form-footer{padding:0} } .form-footer .form-btn{margin-bottom:32px} .subscribe-modal-image{height:72px;width:72px;object-fit:cover;margin-bottom:32px} </style> <rhcl-block-centered-content variant="accents" quaternary-cta-external="false" tertiary-cta-external="false" theme="light" accent-theme="primary" accent-outline="none" with-logo="false"> <h1 slot="headline">Tackle your technology goals with world-class consulting</h1> <span slot="copy">Combine technology consulting expertise from our division, Protiviti with the largest network of IT contract talent from Robert Half.</span> <a slot="primary-cta" href="/nz/en/find-your-solution/consulting-solutions/app" target="_self">Find your consulting solution</a>  <img slot="accent-image" loading="eager" fetchpriority="high" sizes="(min-width: 1024px) 307px,(min-width: 768px) 230px,(min-width: 0px) 288px" srcset="https://s7d9.scene7.com/is/image/roberthalfintl/sq1-2038400690?$Squircle1-Large-1x$&fmt=webp-alpha 307w,https://s7d9.scene7.com/is/image/roberthalfintl/sq1-2038400690?$Squircle1-Medium-1x$&fmt=webp-alpha 230w,https://s7d9.scene7.com/is/image/roberthalfintl/sq1-2038400690?$Squircle1-Small-1x$&fmt=webp-alpha 288w" src="https://s7d9.scene7.com/is/image/roberthalfintl/sq1-2038400690?$Squircle1-Large-1x$&fmt=webp-alpha" alt aria-hidden="true"/>  <img slot="accent-image" loading="eager" fetchpriority="high" sizes="(min-width: 1024px) 480px,(min-width: 768px) 336px,(min-width: 0px) 317px" srcset="https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038401929?$Squircle2-Large-1x$&fmt=webp-alpha 480w,https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038401929?$Squircle2-Medium-1x$&fmt=webp-alpha 336w,https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038401929?$Squircle2-Small-1x$&fmt=webp-alpha 317w" src="https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038401929?$Squircle2-Large-1x$&fmt=webp-alpha" alt aria-hidden="true"/> </rhcl-block-centered-content> <script type="text/javascript"> { window.ready(() => { const stackingCardsBlocks = document.querySelectorAll( "rhcl-block-stacking-cards" ); stackingCardsBlocks.forEach((stackingCardsBlock) => { // replace tokens hyperlink = stackingCardsBlock.querySelector(".scb-hyperlink"); let redirectLocation = stackingCardsBlock.dataset.hyperlinkRedirectLocation; const cta = stackingCardsBlock.dataset.hyperlinkCta; const isTel = stackingCardsBlock.dataset.hyperlinkIsTel; if (isTel == "true") { // use the phone number from the cta for phone links redirectLocation = cta; } if (hyperlink) { hyperlink.innerHTML = hyperlink.innerHTML.replaceAll( "[token:hyperlink]", "<a href='" + (isTel == "true" ? "tel:" : "") + redirectLocation + "' target='_blank' data-rhcl-listener='true'>" + cta + "</a>" ); } }); }); } window.addEventListener('load', () => { const centeredContentBlock = document.querySelector("rhcl-block-centered-content"); let checkboxCenter; if (centeredContentBlock != null) { checkboxCenter = centeredContentBlock.getAttribute("data-check"); } if (checkboxCenter === "enablePopUp") { centeredContentBlock.addEventListener("rhcl-button-clicked", (e) => showPopupCenteredBlock(e, centeredContentBlock)); } }); function showPopupCenteredBlock(e, centeredContentBlock) { let button = e.composedPath()[0]; if(button.componentParentRef === centeredContentBlock) { e.preventDefault(); const modalPopUp = document.getElementById("email-model") if (modalPopUp != null) { modalPopUp.setAttribute("show-modal", ""); } } } { window.ready(() => { const centeredContentBlocks = document.querySelectorAll( "rhcl-block-centered-content" ); const upo = window.getUPO(); centeredContentBlocks.forEach((centeredContentBlock) => { const email = upo.email; const searchParams = new URLSearchParams(window.location.search); // replace tokens const hyperlink = centeredContentBlock.querySelector(".ccb-response-hyperlink") const redirectLocation = centeredContentBlock.dataset.hyperlinkRedirectLocation; const cta = centeredContentBlock.dataset.hyperlinkCta; hyperlink.innerHTML = hyperlink.innerHTML.replaceAll( "[token:hyperlink]", "<a href='" + redirectLocation + "' target='_blank' data-rhcl-listener='true'>" + cta + "</a>" ) hyperlink.innerHTML = hyperlink.innerHTML.replaceAll( "[token:resendNow]", "<a href='#' id='resendNowA'>" + cta +"</a>" ) // if there is no email we can't resend emails if (!email) return; if (centeredContentBlock.copy) { centeredContentBlock.copy = centeredContentBlock.copy.replaceAll( "[token:email]", email ); } if (centeredContentBlock.subheading) { centeredContentBlock.subheading = centeredContentBlock.subheading.replaceAll("[token:email]", email); } const shouldResendEmail = centeredContentBlock.dataset.resendEmail; if (shouldResendEmail) { // setup resend email logic const anchorEl = hyperlink.querySelector("#resendNowA") anchorEl.addEventListener("click", async (e) => { e.preventDefault(); //Calling resend email servlet const resendUrl = "/bin/resend-email"; if (email) { fetch(resendUrl, { method: "POST", body: JSON.stringify({ emailAddress: email, }), }); } }); } }); }); } </script> </div> <div class="root container-fluid cmp-container rhcl__background--primary rhcl__background-style--curved rhcl__accent-outline--none rhcl__theme--light aem-GridColumn aem-GridColumn--default--12"> <style> .model-content,.model-content form{display:flex;flex-direction:column;align-items:center} .model-content form{margin-top:52px;padding:0} .model-content rhcl-typography,.model-content rhcl-heading{text-align:center !important} .form-footer{padding:0 40px} @media screen and (max-width:767px){.form-footer{padding:0} } .form-footer .form-btn{margin-bottom:32px} .subscribe-modal-image{height:72px;width:72px;object-fit:cover;margin-bottom:32px} </style> <rhcl-block-centered-content variant="wide" quaternary-cta-external="false" tertiary-cta-external="false" theme="light" background="primary" background-style="curved" accent-outline="none" with-logo="false"> <h2 slot="headline">Design, build and execute technology solutions</h2> <span slot="copy">Our team can partner with your IT leadership to understand your strategic objectives and collaborate with you to develop and deliver full-service programs, to improve efficiency, customer satisfaction and optimise your bottom line.</span> </rhcl-block-centered-content> <script type="text/javascript"> { window.ready(() => { const stackingCardsBlocks = document.querySelectorAll( "rhcl-block-stacking-cards" ); stackingCardsBlocks.forEach((stackingCardsBlock) => { // replace tokens hyperlink = stackingCardsBlock.querySelector(".scb-hyperlink"); let redirectLocation = stackingCardsBlock.dataset.hyperlinkRedirectLocation; const cta = stackingCardsBlock.dataset.hyperlinkCta; const isTel = stackingCardsBlock.dataset.hyperlinkIsTel; if (isTel == "true") { // use the phone number from the cta for phone links redirectLocation = cta; } if (hyperlink) { hyperlink.innerHTML = hyperlink.innerHTML.replaceAll( "[token:hyperlink]", "<a href='" + (isTel == "true" ? "tel:" : "") + redirectLocation + "' target='_blank' data-rhcl-listener='true'>" + cta + "</a>" ); } }); }); } window.addEventListener('load', () => { const centeredContentBlock = document.querySelector("rhcl-block-centered-content"); let checkboxCenter; if (centeredContentBlock != null) { checkboxCenter = centeredContentBlock.getAttribute("data-check"); } if (checkboxCenter === "enablePopUp") { centeredContentBlock.addEventListener("rhcl-button-clicked", (e) => showPopupCenteredBlock(e, centeredContentBlock)); } }); function showPopupCenteredBlock(e, centeredContentBlock) { let button = e.composedPath()[0]; if(button.componentParentRef === centeredContentBlock) { e.preventDefault(); const modalPopUp = document.getElementById("email-model") if (modalPopUp != null) { modalPopUp.setAttribute("show-modal", ""); } } } { window.ready(() => { const centeredContentBlocks = document.querySelectorAll( "rhcl-block-centered-content" ); const upo = window.getUPO(); centeredContentBlocks.forEach((centeredContentBlock) => { const email = upo.email; const searchParams = new URLSearchParams(window.location.search); // replace tokens const hyperlink = centeredContentBlock.querySelector(".ccb-response-hyperlink") const redirectLocation = centeredContentBlock.dataset.hyperlinkRedirectLocation; const cta = centeredContentBlock.dataset.hyperlinkCta; hyperlink.innerHTML = hyperlink.innerHTML.replaceAll( "[token:hyperlink]", "<a href='" + redirectLocation + "' target='_blank' data-rhcl-listener='true'>" + cta + "</a>" ) hyperlink.innerHTML = hyperlink.innerHTML.replaceAll( "[token:resendNow]", "<a href='#' id='resendNowA'>" + cta +"</a>" ) // if there is no email we can't resend emails if (!email) return; if (centeredContentBlock.copy) { centeredContentBlock.copy = centeredContentBlock.copy.replaceAll( "[token:email]", email ); } if (centeredContentBlock.subheading) { centeredContentBlock.subheading = centeredContentBlock.subheading.replaceAll("[token:email]", email); } const shouldResendEmail = centeredContentBlock.dataset.resendEmail; if (shouldResendEmail) { // setup resend email logic const anchorEl = hyperlink.querySelector("#resendNowA") anchorEl.addEventListener("click", async (e) => { e.preventDefault(); //Calling resend email servlet const resendUrl = "/bin/resend-email"; if (email) { fetch(resendUrl, { method: "POST", body: JSON.stringify({ emailAddress: email, }), }); } }); } }); }); } </script> </div> <div class="root container-fluid cmp-container rhcl__accent-theme--primary rhcl__accent-outline--none rhcl__theme--light aem-GridColumn aem-GridColumn--default--12"> <div class="cq-placeholder" data-emptytext="PC.002 Paired Content Block: Wide"></div> <rhcl-block-paired-content variant="wide" layout="media-right" accent-variant="image-squircle" list-type="bullet" theme="light" accent-theme="primary" accent-outline="none"> <h2 slot="headline">Modern workplace solutions</h2> <rhcl-typography slot="copy">From managing IT projects to outsourcing technology support, our team can help you complete critical projects so you can focus on strategic initiatives.</rhcl-typography>  <img slot="accent-image" loading="lazy" fetchpriority="low" sizes="(min-width: 1024px) 480px,(min-width: 768px) 336px,(min-width: 0px) 317px" srcset="https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038400684?$Squircle2-Large-1x$&fmt=webp-alpha 480w,https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038400684?$Squircle2-Medium-1x$&fmt=webp-alpha 336w,https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038400684?$Squircle2-Small-1x$&fmt=webp-alpha 317w" src="https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038400684?$Squircle2-Large-1x$&fmt=webp-alpha" alt aria-hidden="true"/> <rhcl-content-list slot="list"> <rhcl-content-list-item slot="item">Systems migrations</rhcl-content-list-item> <rhcl-content-list-item slot="item">Operating systems upgrade</rhcl-content-list-item> <rhcl-content-list-item slot="item">Hardware refresh</rhcl-content-list-item> </rhcl-content-list> <rhcl-content-list slot="list"> <rhcl-content-list-item slot="item">Support modern management tools</rhcl-content-list-item> <rhcl-content-list-item slot="item">Service desk management</rhcl-content-list-item> <rhcl-content-list-item slot="item">Manage recruitment of IT talent</rhcl-content-list-item> </rhcl-content-list> </rhcl-block-paired-content> </div> <div class="root container-fluid cmp-container rhcl__accent-theme--primary rhcl__accent-outline--none rhcl__theme--light aem-GridColumn aem-GridColumn--default--12"> <div class="cq-placeholder" data-emptytext="PC.002 Paired Content Block: Wide"></div> <rhcl-block-paired-content variant="wide" layout="media-left" accent-variant="image-squircle" list-type="bullet" theme="light" accent-theme="primary" accent-outline="none"> <h2 slot="headline">Security and privacy services</h2> <rhcl-typography slot="copy">Our team combine deep technical security competence with executive-level communication and management.</rhcl-typography>  <img slot="accent-image" loading="lazy" fetchpriority="low" sizes="(min-width: 1024px) 480px,(min-width: 768px) 336px,(min-width: 0px) 317px" srcset="https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038401536?$Squircle2-Large-1x$&fmt=webp-alpha 480w,https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038401536?$Squircle2-Medium-1x$&fmt=webp-alpha 336w,https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038401536?$Squircle2-Small-1x$&fmt=webp-alpha 317w" src="https://s7d9.scene7.com/is/image/roberthalfintl/sq2-2038401536?$Squircle2-Large-1x$&fmt=webp-alpha" alt aria-hidden="true"/> <rhcl-content-list slot="list"> <rhcl-content-list-item slot="item">IT security program and overall security program strategy</rhcl-content-list-item> <rhcl-content-list-item slot="item">Security assurance responses and documentation</rhcl-content-list-item> <rhcl-content-list-item slot="item">Security audits for application requests</rhcl-content-list-item> </rhcl-content-list> <rhcl-content-list slot="list"> <rhcl-content-list-item slot="item">Third-party vendor assessment</rhcl-content-list-item> <rhcl-content-list-item slot="item">Governance, risk, and compliance assessment</rhcl-content-list-item> </rhcl-content-list> </rhcl-block-paired-content> </div> <div class="root container-fluid cmp-container rhcl__accent-theme--primary rhcl__accent-outline--none rhcl__theme--light aem-GridColumn aem-GridColumn--default--12"> <div class="cq-placeholder" data-emptytext="PC.002 Paired Content Block: Wide"></div> <rhcl-block-paired-content variant="wide" layout="media-right" accent-variant="image-squircle" list-type="bullet" theme="light" accent-theme="primary" accent-outline="none"> <h2 slot="headline">Software and cloud solutions</h2> <rhcl-typography slot="copy">Agile design, development and implementation of innovative business solutions are at the heart of our software and cloud solutions.</rhcl-typography>  <img slot="accent-image" loading="lazy" fetchpriority="low" sizes="(min-width: 1024px) 480px,(min-width: 768px) 336px,(min-width: 0px) 317px" srcset="https://s7d9.scene7.com/is/image/roberthalfintl/sq2-1875262279?$Squircle2-Large-1x$&fmt=webp-alpha 480w,https://s7d9.scene7.com/is/image/roberthalfintl/sq2-1875262279?$Squircle2-Medium-1x$&fmt=webp-alpha 336w,https://s7d9.scene7.com/is/image/roberthalfintl/sq2-1875262279?$Squircle2-Small-1x$&fmt=webp-alpha 317w" src="https://s7d9.scene7.com/is/image/roberthalfintl/sq2-1875262279?$Squircle2-Large-1x$&fmt=webp-alpha" alt aria-hidden="true"/> <rhcl-content-list slot="list"> <rhcl-content-list-item slot="item">Optimise workflow and business processes</rhcl-content-list-item> <rhcl-content-list-item slot="item">Application support to ensure compliance</rhcl-content-list-item> <rhcl-content-list-item slot="item">Customer business applications</rhcl-content-list-item> </rhcl-content-list> <rhcl-content-list slot="list"> <rhcl-content-list-item slot="item">UI/UX design and application development</rhcl-content-list-item> <rhcl-content-list-item slot="item">Application support</rhcl-content-list-item> </rhcl-content-list> </rhcl-block-paired-content> </div> <div class="root container-fluid cmp-container rhcl__accent-theme--primary rhcl__accent-outline--none rhcl__theme--light aem-GridColumn aem-GridColumn--default--12"> <div class="cq-placeholder" data-emptytext="PC.002 Paired Content Block: Wide"></div> <rhcl-block-paired-content variant="wide" layout="media-left" accent-variant="image-squircle" list-type="bullet" theme="light" accent-theme="primary" accent-outline="none"> <h2 slot="headline">Enterprise cloud</h2> <rhcl-typography slot="copy">We enable our clients to adopt cloud with purpose, deliver continuous value to the business, and accelerate innovation across the enterprise.</rhcl-typography>  <img slot="accent-image" loading="lazy" fetchpriority="low" sizes="(min-width: 1024px) 480px,(min-width: 768px) 336px,(min-width: 0px) 317px" srcset="https://s7d9.scene7.com/is/image/roberthalfintl/sq2-1357078661?$Squircle2-Large-1x$&fmt=webp-alpha 480w,https://s7d9.scene7.com/is/image/roberthalfintl/sq2-1357078661?$Squircle2-Medium-1x$&fmt=webp-alpha 336w,https://s7d9.scene7.com/is/image/roberthalfintl/sq2-1357078661?$Squircle2-Small-1x$&fmt=webp-alpha 317w" src="https://s7d9.scene7.com/is/image/roberthalfintl/sq2-1357078661?$Squircle2-Large-1x$&fmt=webp-alpha" alt aria-hidden="true"/> <rhcl-content-list slot="list"> <rhcl-content-list-item slot="item">Cloud strategy and assessment</rhcl-content-list-item> <rhcl-content-list-item slot="item">Cloud architecture and operating model</rhcl-content-list-item> <rhcl-content-list-item slot="item">Migration planning and roadmap</rhcl-content-list-item> <rhcl-content-list-item slot="item">Cloud foundation setup and automation</rhcl-content-list-item> </rhcl-content-list> <rhcl-content-list slot="list"> <rhcl-content-list-item slot="item">Application migration and modernisation</rhcl-content-list-item> <rhcl-content-list-item slot="item">Program and testing delivery</rhcl-content-list-item> <rhcl-content-list-item slot="item">Cloud operations and optimisation</rhcl-content-list-item> </rhcl-content-list> </rhcl-block-paired-content> </div> <div class="root container-fluid cmp-container rhcl__background--primary rhcl__background-style--curved rhcl__accent-theme--primary rhcl__accent-outline--tertiary rhcl__theme--light aem-GridColumn aem-GridColumn--default--12"> <div class="cq-placeholder" data-emptytext="PC.001 Paired Content Block: Split"></div> <rhcl-block-paired-content variant="split" layout="media-right" accent-variant="image-rounded" list-type="link" theme="light" background="primary" background-style="curved" accent-theme="primary" accent-outline="tertiary"> <h2 slot="headline">Protiviti consulting</h2> <rhcl-typography slot="copy">Visit <a href="https://www.protiviti.com/au-en" target="_blank" rel="noopener noreferrer">Protiviti</a> to learn more about our full suite of consulting solutions, including the following transformational technology capabilities.</rhcl-typography>  <img slot="accent-image" loading="lazy" fetchpriority="low" sizes="(min-width: 1024px) 840px,(min-width: 768px) 619px,(min-width: 0px) 420px" srcset="https://s7d9.scene7.com/is/image/roberthalfintl/rt1-629291801?$Rectangle1-Large-1x$&fmt=webp-alpha 840w,https://s7d9.scene7.com/is/image/roberthalfintl/rt1-629291801?$Rectangle1-Medium-1x$&fmt=webp-alpha 619w,https://s7d9.scene7.com/is/image/roberthalfintl/rt1-629291801?$Rectangle1-Small-1x$&fmt=webp-alpha 420w" src="https://s7d9.scene7.com/is/image/roberthalfintl/rt1-629291801?$Rectangle1-Large-1x$&fmt=webp-alpha" alt aria-hidden="true"/> <rhcl-content-list slot="list"> <rhcl-content-list-item slot="item"><a href="https://www.protiviti.com/au-en/technology-strategy" target="_blank">Technology Strategy</a></rhcl-content-list-item> <rhcl-content-list-item slot="item"><a href="https://www.protiviti.com/au-en/cloud-consulting-services" target="_blank">Cloud Solutions</a></rhcl-content-list-item> <rhcl-content-list-item slot="item"><a href="https://www.protiviti.com/au-en/data-and-analytics-services" target="_blank">Data and Analytics Services</a></rhcl-content-list-item> <rhcl-content-list-item slot="item"><a href="https://www.protiviti.com/au-en/cybersecurity-consulting" target="_blank">Cybersecurity Consulting</a></rhcl-content-list-item> <rhcl-content-list-item slot="item"><a href="https://www.protiviti.com/au-en/intelligent-automation" target="_blank">Intelligent Automation</a></rhcl-content-list-item> <rhcl-content-list-item slot="item"><a href="https://www.protiviti.com/au-en/custom-application-development" target="_blank">Application Innovation and Modernisation</a></rhcl-content-list-item> <rhcl-content-list-item slot="item"><a href="https://www.protiviti.com/au-en/digital-transformation" target="_blank">Digital Transformation</a></rhcl-content-list-item> <rhcl-content-list-item slot="item"><a href="https://www.protiviti.com/au-en/quantum-computing-services" target="_blank">Quantum Computing Services</a></rhcl-content-list-item> <rhcl-content-list-item slot="item"><a href="https://www.protiviti.com/au-en/enterprise-application-consulting" target="_blank">Enterprise Application Consulting</a></rhcl-content-list-item> <rhcl-content-list-item slot="item"><a href="https://www.protiviti.com/au-en/ecosystem-alliances" target="_blank">Ecosystem & Alliances</a></rhcl-content-list-item> </rhcl-content-list> </rhcl-block-paired-content> </div> <div class="cmp-rhcl-tabbed-content-block-wrapper rhcl__accent-theme--primary rhcl__accent-outline--none aem-GridColumn aem-GridColumn--default--12"> <div id="tabbedcontentblock-50d225ed3a" class="cmp-container"> <rhcl-block-tabbed-content variant="vertical" accent-theme="primary" accent-outline="none"> <h2 slot="headline">Learn how we have helped businesses like yours</h2> <div class="tabbedcontentvertical container responsivegrid" data-aem-wrapper="true" slot="tab"> <rhcl-tab-item slot="tab" label="Transition to a hybrid model for technical support"> <span slot="label">Transition to a hybrid model for technical support</span> <rhcl-typography slot="copy"><b>Client challenge</b></rhcl-typography> <rhcl-typography slot="copy">In March 2020, as the COVID-19 crisis began to unfold, a leading manufacturer needed to move fast to turn its 4,000-employee workforce based in two regions into an all-remote team.</rhcl-typography> <rhcl-typography slot="copy">Complicating the move, the company’s IT organisation, including the IT service desk, also had to go remote.</rhcl-typography> <rhcl-typography slot="copy">The business w<u></u>as concerned the disruption might erode the quality of technical support — right when many of its employees would need to access that service the most.</rhcl-typography> <rhcl-typography slot="copy">The client was also hesitant to move to a fully managed service model because it was uncertain about future workload demands and wanted to have the flexibility to respond to changes when needed.</rhcl-typography> <rhcl-typography slot="copy"><b>Our approach </b></rhcl-typography> <rhcl-typography slot="copy"><rhcl-list-base><rhcl-list-item-base slot="item">Our recommendation was for the company to transition to a hybrid model for technical support.</rhcl-list-item-base><rhcl-list-item-base slot="item">Our advice involved utilising Tier 1 technical support solution while also preserving much of the on-site, in-person service for desktop support that employees had come to appreciate.</rhcl-list-item-base><rhcl-list-item-base slot="item">The approach would also offer the company the flexibility to respond to future business needs in an uncertain environment.</rhcl-list-item-base></rhcl-list-base></rhcl-typography> <rhcl-typography slot="copy"><b>Value delivered</b></rhcl-typography> <rhcl-typography slot="copy">Adopting the hybrid model has helped position the manufacturer for future success. The company can provide state-of-the-art professional technical support services to its employees, no matter where they need to work. Now, the company has the flexibility to respond to changing demands amid ongoing uncertainty and a single point of accountability so running their technical support program is streamlined and seamless, including:</rhcl-typography> <rhcl-typography slot="copy"><rhcl-list-base><rhcl-list-item-base slot="item">Delivering Tier 1 support to its remote employees through a responsive service centre solution, managed by an experienced provider.</rhcl-list-item-base><rhcl-list-item-base slot="item">Continuing offering more advanced deskside support to workers, as needed, and with the same level of quality and responsiveness that they have come to expect.</rhcl-list-item-base><rhcl-list-item-base slot="item">Potentially realising savings of nearly 30% by pivoting to a hybrid delivery model for technical support that offers more staffing flexibility and cost efficiency.</rhcl-list-item-base></rhcl-list-base></rhcl-typography> <rhcl-content-list slot="list"> </rhcl-content-list> </rhcl-tab-item> </div> <div class="tabbedcontentvertical container responsivegrid" data-aem-wrapper="true" slot="tab"> <rhcl-tab-item slot="tab" label="Outsource IT service delivery function"> <span slot="label">Outsource IT service delivery function</span> <rhcl-typography slot="copy"><b>Client challenge</b></rhcl-typography> <rhcl-typography slot="copy">A nationwide investment and wealth management firm was looking to improve its IT service delivery to its internal clients through a local outsourced solution, including the provision of:</rhcl-typography> <rhcl-typography slot="copy"><rhcl-list-base> <rhcl-list-item-base slot="item">After hours Level 1 support Monday through Friday</rhcl-list-item-base> <rhcl-list-item-base slot="item">24 hours per day Level 1 support weekends and holidays</rhcl-list-item-base> <rhcl-list-item-base slot="item">Surge capacity for coverage of overflow and emergency situations</rhcl-list-item-base> <rhcl-list-item-base slot="item">Smooth integration and handoff to their after-hours partner</rhcl-list-item-base> <rhcl-list-item-base slot="item">Adherence to service levels for Average Speed to Answer, Abandonment Rate, and First Call Resolution</rhcl-list-item-base> </rhcl-list-base></rhcl-typography> <rhcl-typography slot="copy"><b>Our approach</b></rhcl-typography> <rhcl-typography slot="copy"><rhcl-list-base> <rhcl-list-item-base slot="item">Provided Level 1 shared help desk support, after hours (7:00 p.m. to 7:00 a.m.) and 24 hours per day weekends and holidays, leveraging the client’s ServiceNow tracking system</rhcl-list-item-base> <rhcl-list-item-base slot="item">Delivered surge capacity help desk support to the firm to cover overflow and emergency situations</rhcl-list-item-base> <rhcl-list-item-base slot="item">Provided metrics tracking and reporting (e.g., call volume, top 10 incidents, incident occurrence tracking over time, ticket open tracking, etc.)</rhcl-list-item-base> </rhcl-list-base></rhcl-typography> <rhcl-typography slot="copy"><b>Value delivered</b></rhcl-typography> <rhcl-typography slot="copy"><rhcl-list-base> <rhcl-list-item-base slot="item">Transitioned within a 30-day period with minimal disruption to the business community</rhcl-list-item-base> <rhcl-list-item-base slot="item">Ability to rapidly scale to provide help desk coverage in support of overflow and emergency events</rhcl-list-item-base> <rhcl-list-item-base slot="item">Consistently met or exceeded contractual service levels</rhcl-list-item-base> </rhcl-list-base></rhcl-typography> <rhcl-content-list slot="list"> </rhcl-content-list> </rhcl-tab-item> </div> <div class="tabbedcontentvertical container responsivegrid" data-aem-wrapper="true" slot="tab"> <rhcl-tab-item slot="tab" label="Establish a program management office (PMO)"> <span slot="label">Establish a program management office (PMO)</span> <rhcl-typography slot="copy"><b>Client challenge</b></rhcl-typography> <rhcl-typography slot="copy">A global industrial conglomerate established a program management office (PMO) within their corporate organisation to manage projects that would impact multiple entities across their business.</rhcl-typography> <rhcl-typography slot="copy">With exploding demand for their services, the PMO was tasked with developing a creative solution to address their lack of skilled resources. There were strict limitations placed on the number of permanent employees that could be hired. However, their current internal recruiting process was too slow to meet the urgency, and the risks associated with co-employment needed mitigation.</rhcl-typography> <rhcl-typography slot="copy"><b>Our approach</b></rhcl-typography> <rhcl-typography slot="copy"><rhcl-list-base> <rhcl-list-item-base slot="item">We deployed a Talent Delivery Manager who developed a customised strategic and targeted recruiting plan with key benchmarks, tailored to the clients’ specific cultural requirements.</rhcl-list-item-base> <rhcl-list-item-base slot="item">We also deployed an Operations Delivery Manager to manage onboarding, provide coaching, and deliver reporting against key benchmarks.</rhcl-list-item-base> </rhcl-list-base></rhcl-typography> <rhcl-typography slot="copy"><b>Value delivered</b></rhcl-typography> <rhcl-typography slot="copy"><rhcl-list-base> <rhcl-list-item-base slot="item">Increased the availability of the client’s PMO leadership to focus on strategic initiatives and overall performance of the group.</rhcl-list-item-base> <rhcl-list-item-base slot="item">Enabled the PMO to react eight times faster to service requests compared to using their internal team.</rhcl-list-item-base> <rhcl-list-item-base slot="item">Decreased the training and on-boarding time by half for contract employees.</rhcl-list-item-base> </rhcl-list-base></rhcl-typography> <rhcl-content-list slot="list"> </rhcl-content-list> </rhcl-tab-item> </div> <div class="tabbedcontentvertical container responsivegrid" data-aem-wrapper="true" slot="tab"> <rhcl-tab-item slot="tab" label="Remediation of CMMC compliance gaps"> <span slot="label">Remediation of CMMC compliance gaps</span> <rhcl-typography slot="copy"><b>Client challenge</b></rhcl-typography> <rhcl-typography slot="copy">A technical professional services firm with international operations needed assistance with a security and privacy engagement.</rhcl-typography> <rhcl-typography slot="copy">Our client engaged with a federal government firm that required them to store and access federal data. Due to the federal department’s policies, the client needed to become compliant with Cybersecurity Maturity Model Certification (CMMC) and move any infrastructure and applications into the government-approved compliant areas. Protiviti provided a phase 0 assessment of the current, future and gap analysis for CMMC compliance. The client requested a proposal for remediation services based on the evaluation.</rhcl-typography> <rhcl-typography slot="copy"><b>Our approach</b></rhcl-typography> <rhcl-typography slot="copy">We secured a two-year engagement to provide project management services with the flexibility of a scalable team, which the client will manage.</rhcl-typography> <rhcl-typography slot="copy">Our MTS Delivery Team found contractors with the required expertise in remediation of CMMC compliance gaps, which allowed the engagement team to start the project immediately.</rhcl-typography> <rhcl-typography slot="copy"><b>Reasons selected</b></rhcl-typography> <rhcl-typography slot="copy">There were two proven differentiators that led to this win:</rhcl-typography> <rhcl-typography slot="copy"><rhcl-list-base> <rhcl-list-item-base slot="item">The strong, existing client relationship built through previous and current workstreams.</rhcl-list-item-base> <rhcl-list-item-base slot="item">Subject matter expertise in partnership with global consulting and advisory firm Protiviti to provide guidance and advisory support, along with Protiviti’s expertise around CMMC compliance and remediation.</rhcl-list-item-base> </rhcl-list-base></rhcl-typography> <rhcl-content-list slot="list"> </rhcl-content-list> </rhcl-tab-item> </div> <div class="tabbedcontentvertical container responsivegrid" data-aem-wrapper="true" slot="tab"> <rhcl-tab-item slot="tab" label="Development of secure iOS and Android versions of a mobile app"> <span slot="label">Development of secure iOS and Android versions of a mobile app</span> <rhcl-typography slot="copy"><b>Client challenge</b></rhcl-typography> <rhcl-typography slot="copy">The research and development (R&D) team at a leading manufacturer of fireplaces, stoves, and inserts developed a prototype for a smartphone app to control gas fireplaces from anywhere inside or outside the home. The company wanted to be the first in the marketplace to offer this type of mobile app but did not have the specialised expertise in-house to make the app commercially viable.</rhcl-typography> <rhcl-typography slot="copy"><b>Our approach</b></rhcl-typography> <rhcl-typography slot="copy">Our team created a tailored plan, using a blended solution from Protiviti and Robert Half, to develop secure iOS and Android versions of the mobile app and make it available to consumers who purchased gas fireplaces equipped with hardware that works with the software. Currently, the smartphone app works with two of the manufacturer’s gas fireplace product lines. However, the company plans to expand IoT connectivity across its other brands over time.</rhcl-typography> <rhcl-typography slot="copy"><b>Value delivered</b></rhcl-typography> <rhcl-typography slot="copy"><rhcl-list-base> <rhcl-list-item-base slot="item">Deployed a cloud server application, in a highly available configuration, using a leading, on-demand cloud computing platform</rhcl-list-item-base> <rhcl-list-item-base slot="item">Incorporated multifactor authentication into the mobile app’s software to assure the identity of end users during the registration process</rhcl-list-item-base> <rhcl-list-item-base slot="item">Integrated weather information into the mobile app from a third-party provider to enhance the end user experience with real-world data</rhcl-list-item-base> <rhcl-list-item-base slot="item">Enabled the mobile app to work with leading smart-home and voice-assisted technology</rhcl-list-item-base> </rhcl-list-base></rhcl-typography> <rhcl-content-list slot="list"> 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