Billing and Payments | Netflix Help Center

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data-countries=",PR,PS,PT,PW,PY,QA,AD,AE,AF,AG,AI,AL,AM,AO,AQ,AR,AS,AT,RE,AU,AW,AZ,RO,BA,BB,RS,BD,BE,BF,BG,RW,BH,BI,BJ,BL,BM,BN,BO,SA,BQ,SB,BR,SC,BS,SD,BT,SE,BV,SG,BW,SH,SI,BY,SJ,BZ,SK,SL,SM,SN,SO,CA,SR,CC,SS,CD,ST,CF,SV,CG,SX,CH,CI,SZ,CK,CL,CM,CO,CR,TC,TD,CU,TF,CV,TG,CW,TH,CX,CY,TJ,CZ,TK,TL,TM,TN,TO,TR,TT,DE,TV,TW,DJ,TZ,DK,DM,DO,UA,UG,DZ,UM,EC,US,EE,EG,EH,UY,UZ,VA,ER,VC,ES,ET,VE,VG,VI,VN,VU,FI,FJ,FK,FM,FO,FR,WF,GA,GB,WS,GD,GE,GF,GG,GH,GI,GL,GM,GN,GP,GQ,GR,GS,GT,GU,GW,GY,HK,HM,HN,HR,HT,YE,HU,ID,YT,IE,IL,IM,IN,IO,ZA,IQ,IR,IS,IT,ZM,JE,ZW,JM,JO,JP,KE,KG,KH,KI,KM,KN,KR,KW,KY,KZ,LA,LB,LC,LI,LK,LR,LS,LT,LU,LV,LY,MA,MC,MD,ME,MF,MG,MH,MK,ML,MM,MN,MO,MP,MQ,MR,MS,MT,MU,MV,MW,MX,MY,MZ,NA,NC,NE,NF,NG,NI,NL,NO,NP,NR,NU,NZ,OM,PA,PE,PF,PG,PH,PK,PL,PM,PN,"> <h2 id="edbfa8fc-5477-47ed-b66d-d156a0a3fdb4" class="export-block__parent " style="font-weight:600;font-size:inherit;padding:1.2rem 0;margin-block-start:1.6rem;margin-block-end:0"><span data-type="spr-social-media-asset-photo" data-assetid="670971a5d3c2581dcd283c96" data-resolvable-asset="true"><img width="60" height="60" data-lockaspectratio="true" loading="lazy" decoding="async" data-disable-media-preview="true" style="max-width:100%" src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/b302ebbd-6216-4fa3-a308-9813d02ea3a5-687710501/bullet_payment_netflixcharges_.webp?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEKn%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJHMEUCIAcjTtQ7RFlQ6VDyvewLWi0QF4pPwuq9pb2e63iDOTShAiEAjX7SXIZvOw7%2B5J%2FmND6brw9AnahBVGRFBzs2ytm%2B%2B6UqsAUIUhAAGgw4NjkzNjc0NzE2NzQiDP8PHbcQqAhiHVvd4SqNBZ7Y%2FaLzLH4bqlLVkmBl64MFEzp8wU7sQdKdqnDT%2B4LLKefO2wlPNW0WXQcpbEVY4oaSIu%2B%2Fl7yZqRNimemkJB5mktjp3WDRB1wWOf5IQh0OHvV5N26%2FcR5u0oYalaOMFsBbMfNcL%2BEl1sgAiWYUDXI8GBH9EesWz3vYxmdL9s%2Bs3MIDUTFUazjswnUqQnzH96VoGLlN32pIJLfq3BFvfqNmzschbXjUJPm1oCdKB8%2Fj%2FM6%2Bl3OjbB1PwqFTz7VYjcGMRQJc7QIfNFsRou61oIkusXYQEW9sbB%2FFfW%2FOXIfKVM3xhLH3NVbSim2ivJDmJI%2BPdN3JeCaVnpQ2dUjvykaujPggBnQ6oFaHdINlSplGFh%2Bn5zw6mwpYLW3A9RQYfMAGn%2FXYRPjNhyR69ftRcQfBeQsg8SlG4BJnbieTRhIwlK5mm0t6iFnCDpoIhc3SP7iouURwD36q%2Foy0lojna8Do%2Bttf9XD1Uox0qeEgNN07wDQzH4FJLSgeDiyuTNDg2WdRPnxEdDpayrDrzfZF2P414hx6%2BJh4M3ryQgVgxQJYRfvMs3VgkT6HIK6uZbCR8E%2BIFhET1bo1VaM2rCW0OQdMDzknda4c42Nea%2FBIbUEb1hBcb3SwBCiPXdfK4nkMatUQx9dzwFJ%2FZY74XNsMCUx0w2AXkHuTroDkVlMSpBa%2BhAlV7HrR8k8y4C8UrPa7mQ76KeuvihtSxmGVEKLpsvWPU%2F3H4KwhM2vQfm5D0zjPGlPyVXuJCwnZ65uvrHgaLn7NtYSN5Efh69U3mA%2B7kbA0gFk%2Fjbzf5peD%2FrVhnkgNY14TnXuYf5g8iRlBijslhy3fxnGZ3bIZaS4KfXYxxAJrJUJ1BI1%2Bb7W4eELKMLj%2BnroGOrEBVRQcTnefFH0vp0jI4%2B7aX1A4yrdxcOvr0fL6Y3oGloOxSfBZVlTwSHuya3q3oU2ghKxHgtULfnU4wGnZNdD%2F7uwk5losMOcz%2Bh%2F3ZOCz5h4ZEz4mjVutDOUQJi81iZueZXp7XZUsHgouhgZX7V6JQxvoVJBI52gw5HUgCrrSni3oicVM1kCEqEcTt9xiYhzuBspDaHshZZhC9NFJrd3h84VTb3dkAwVOGu6SeKFK%2BPHP&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20241128T021751Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5JYUKOO6L%2F20241128%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=7ab7644a0df340008cea6eee23310e1255f342d38df97ffa6be8ce0aa9fae40c" alt="Credit card and Netflix receipt" name></span><span class="doc-editor__marks__fontFamily" style="font-size:2rem;line-height:1.3">Your Netflix service charges</span></h2><p class="export-block__parent ">Your billing history, along with the price and applicable taxes for your subscription, can be found in the <a class="" href="https://www.netflix.com/BillingActivity" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">payment history</a> on your account page.</p><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_41049-en-rJeFexdklP:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_41049-en-rJeFexdklP:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_41049-en-rJeFexdklP" data-summary-id="_41049-en-rJeFexdklP" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_41049-en-rJeFexdklP"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_41049-en-rJeFexdklP" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent">View your plan and monthly cost</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent ">Your billing history, along with the price and applicable taxes for your subscription, can be found in the <a class="" href="https://www.netflix.com/BillingActivity" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">payment history</a> on your account page.</p><p class="export-block__parent "><a class="" href="https://help.netflix.com/en/node/24926" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Compare plans and pricing</a> and <a class="" href="https://netflix.com/changeplan" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">change your plan</a> at any time.</p></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_41049-en-S1ZXgd1gv:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_41049-en-S1ZXgd1gv:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_41049-en-S1ZXgd1gv" data-summary-id="_41049-en-S1ZXgd1gv" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_41049-en-S1ZXgd1gv"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_41049-en-S1ZXgd1gv" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent">Understand your billing date</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent "><span data-type="spr-social-media-asset-photo" data-assetid="67096eb4d3c2581dcd282ab2" data-resolvable-asset="true"><img width="369.36" height="216" data-lockaspectratio="true" loading="lazy" decoding="async" data-disable-media-preview="true" style="max-width:100%" src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/f3db3002-438e-46c3-8323-a36d9d53ab7e-44685076/editorial_billing_date_en.webp?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEKn%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJHMEUCIAcjTtQ7RFlQ6VDyvewLWi0QF4pPwuq9pb2e63iDOTShAiEAjX7SXIZvOw7%2B5J%2FmND6brw9AnahBVGRFBzs2ytm%2B%2B6UqsAUIUhAAGgw4NjkzNjc0NzE2NzQiDP8PHbcQqAhiHVvd4SqNBZ7Y%2FaLzLH4bqlLVkmBl64MFEzp8wU7sQdKdqnDT%2B4LLKefO2wlPNW0WXQcpbEVY4oaSIu%2B%2Fl7yZqRNimemkJB5mktjp3WDRB1wWOf5IQh0OHvV5N26%2FcR5u0oYalaOMFsBbMfNcL%2BEl1sgAiWYUDXI8GBH9EesWz3vYxmdL9s%2Bs3MIDUTFUazjswnUqQnzH96VoGLlN32pIJLfq3BFvfqNmzschbXjUJPm1oCdKB8%2Fj%2FM6%2Bl3OjbB1PwqFTz7VYjcGMRQJc7QIfNFsRou61oIkusXYQEW9sbB%2FFfW%2FOXIfKVM3xhLH3NVbSim2ivJDmJI%2BPdN3JeCaVnpQ2dUjvykaujPggBnQ6oFaHdINlSplGFh%2Bn5zw6mwpYLW3A9RQYfMAGn%2FXYRPjNhyR69ftRcQfBeQsg8SlG4BJnbieTRhIwlK5mm0t6iFnCDpoIhc3SP7iouURwD36q%2Foy0lojna8Do%2Bttf9XD1Uox0qeEgNN07wDQzH4FJLSgeDiyuTNDg2WdRPnxEdDpayrDrzfZF2P414hx6%2BJh4M3ryQgVgxQJYRfvMs3VgkT6HIK6uZbCR8E%2BIFhET1bo1VaM2rCW0OQdMDzknda4c42Nea%2FBIbUEb1hBcb3SwBCiPXdfK4nkMatUQx9dzwFJ%2FZY74XNsMCUx0w2AXkHuTroDkVlMSpBa%2BhAlV7HrR8k8y4C8UrPa7mQ76KeuvihtSxmGVEKLpsvWPU%2F3H4KwhM2vQfm5D0zjPGlPyVXuJCwnZ65uvrHgaLn7NtYSN5Efh69U3mA%2B7kbA0gFk%2Fjbzf5peD%2FrVhnkgNY14TnXuYf5g8iRlBijslhy3fxnGZ3bIZaS4KfXYxxAJrJUJ1BI1%2Bb7W4eELKMLj%2BnroGOrEBVRQcTnefFH0vp0jI4%2B7aX1A4yrdxcOvr0fL6Y3oGloOxSfBZVlTwSHuya3q3oU2ghKxHgtULfnU4wGnZNdD%2F7uwk5losMOcz%2Bh%2F3ZOCz5h4ZEz4mjVutDOUQJi81iZueZXp7XZUsHgouhgZX7V6JQxvoVJBI52gw5HUgCrrSni3oicVM1kCEqEcTt9xiYhzuBspDaHshZZhC9NFJrd3h84VTb3dkAwVOGu6SeKFK%2BPHP&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20241128T021751Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5JYUKOO6L%2F20241128%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=6614728346e744bde08a257f57e5d7cbc63bd8e63aba15f2c64a46c707d8585f" alt="Reviewing Netflix subscription with calendar and receipt" name></span></p><p class="export-block__parent ">As a member, you are automatically charged once a month on the date you signed up. Your Netflix subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.</p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><span data-type="spr-social-media-asset-photo" data-assetid="6601c54a564d5b39a6469608" data-resolvable-asset="true"><img width="16" height="16" data-lockaspectratio="true" loading="lazy" decoding="async" data-disable-media-preview="true" style="max-width:100%" src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/2c7fb11d-cb8c-45ba-86a6-e456e8883632-65606245.png?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEKn%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJHMEUCIAcjTtQ7RFlQ6VDyvewLWi0QF4pPwuq9pb2e63iDOTShAiEAjX7SXIZvOw7%2B5J%2FmND6brw9AnahBVGRFBzs2ytm%2B%2B6UqsAUIUhAAGgw4NjkzNjc0NzE2NzQiDP8PHbcQqAhiHVvd4SqNBZ7Y%2FaLzLH4bqlLVkmBl64MFEzp8wU7sQdKdqnDT%2B4LLKefO2wlPNW0WXQcpbEVY4oaSIu%2B%2Fl7yZqRNimemkJB5mktjp3WDRB1wWOf5IQh0OHvV5N26%2FcR5u0oYalaOMFsBbMfNcL%2BEl1sgAiWYUDXI8GBH9EesWz3vYxmdL9s%2Bs3MIDUTFUazjswnUqQnzH96VoGLlN32pIJLfq3BFvfqNmzschbXjUJPm1oCdKB8%2Fj%2FM6%2Bl3OjbB1PwqFTz7VYjcGMRQJc7QIfNFsRou61oIkusXYQEW9sbB%2FFfW%2FOXIfKVM3xhLH3NVbSim2ivJDmJI%2BPdN3JeCaVnpQ2dUjvykaujPggBnQ6oFaHdINlSplGFh%2Bn5zw6mwpYLW3A9RQYfMAGn%2FXYRPjNhyR69ftRcQfBeQsg8SlG4BJnbieTRhIwlK5mm0t6iFnCDpoIhc3SP7iouURwD36q%2Foy0lojna8Do%2Bttf9XD1Uox0qeEgNN07wDQzH4FJLSgeDiyuTNDg2WdRPnxEdDpayrDrzfZF2P414hx6%2BJh4M3ryQgVgxQJYRfvMs3VgkT6HIK6uZbCR8E%2BIFhET1bo1VaM2rCW0OQdMDzknda4c42Nea%2FBIbUEb1hBcb3SwBCiPXdfK4nkMatUQx9dzwFJ%2FZY74XNsMCUx0w2AXkHuTroDkVlMSpBa%2BhAlV7HrR8k8y4C8UrPa7mQ76KeuvihtSxmGVEKLpsvWPU%2F3H4KwhM2vQfm5D0zjPGlPyVXuJCwnZ65uvrHgaLn7NtYSN5Efh69U3mA%2B7kbA0gFk%2Fjbzf5peD%2FrVhnkgNY14TnXuYf5g8iRlBijslhy3fxnGZ3bIZaS4KfXYxxAJrJUJ1BI1%2Bb7W4eELKMLj%2BnroGOrEBVRQcTnefFH0vp0jI4%2B7aX1A4yrdxcOvr0fL6Y3oGloOxSfBZVlTwSHuya3q3oU2ghKxHgtULfnU4wGnZNdD%2F7uwk5losMOcz%2Bh%2F3ZOCz5h4ZEz4mjVutDOUQJi81iZueZXp7XZUsHgouhgZX7V6JQxvoVJBI52gw5HUgCrrSni3oicVM1kCEqEcTt9xiYhzuBspDaHshZZhC9NFJrd3h84VTb3dkAwVOGu6SeKFK%2BPHP&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20241128T021751Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5JYUKOO6L%2F20241128%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=a4ae6247b6fc848cba90ab3710670d78aa3afd1a716f6d53f556d7493650898d" alt name></span>Your billing date may be one day earlier or later due to time zone differences.</p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><span data-type="spr-social-media-asset-photo" data-assetid="6601c54a564d5b39a6469573" data-resolvable-asset="true"><img width="16" height="16" data-lockaspectratio="true" loading="lazy" decoding="async" data-disable-media-preview="true" style="max-width:100%" 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alt name></span>If the day of your billing date does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead. </p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><span data-type="spr-social-media-asset-photo" data-assetid="6601c54a564d5b39a646958f" data-resolvable-asset="true"><img width="16" height="16" data-lockaspectratio="true" loading="lazy" decoding="async" data-disable-media-preview="true" style="max-width:100%" src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/b0040d7b-b071-440f-b370-f6395156e62b-624011730.png?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEKn%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJHMEUCIAcjTtQ7RFlQ6VDyvewLWi0QF4pPwuq9pb2e63iDOTShAiEAjX7SXIZvOw7%2B5J%2FmND6brw9AnahBVGRFBzs2ytm%2B%2B6UqsAUIUhAAGgw4NjkzNjc0NzE2NzQiDP8PHbcQqAhiHVvd4SqNBZ7Y%2FaLzLH4bqlLVkmBl64MFEzp8wU7sQdKdqnDT%2B4LLKefO2wlPNW0WXQcpbEVY4oaSIu%2B%2Fl7yZqRNimemkJB5mktjp3WDRB1wWOf5IQh0OHvV5N26%2FcR5u0oYalaOMFsBbMfNcL%2BEl1sgAiWYUDXI8GBH9EesWz3vYxmdL9s%2Bs3MIDUTFUazjswnUqQnzH96VoGLlN32pIJLfq3BFvfqNmzschbXjUJPm1oCdKB8%2Fj%2FM6%2Bl3OjbB1PwqFTz7VYjcGMRQJc7QIfNFsRou61oIkusXYQEW9sbB%2FFfW%2FOXIfKVM3xhLH3NVbSim2ivJDmJI%2BPdN3JeCaVnpQ2dUjvykaujPggBnQ6oFaHdINlSplGFh%2Bn5zw6mwpYLW3A9RQYfMAGn%2FXYRPjNhyR69ftRcQfBeQsg8SlG4BJnbieTRhIwlK5mm0t6iFnCDpoIhc3SP7iouURwD36q%2Foy0lojna8Do%2Bttf9XD1Uox0qeEgNN07wDQzH4FJLSgeDiyuTNDg2WdRPnxEdDpayrDrzfZF2P414hx6%2BJh4M3ryQgVgxQJYRfvMs3VgkT6HIK6uZbCR8E%2BIFhET1bo1VaM2rCW0OQdMDzknda4c42Nea%2FBIbUEb1hBcb3SwBCiPXdfK4nkMatUQx9dzwFJ%2FZY74XNsMCUx0w2AXkHuTroDkVlMSpBa%2BhAlV7HrR8k8y4C8UrPa7mQ76KeuvihtSxmGVEKLpsvWPU%2F3H4KwhM2vQfm5D0zjPGlPyVXuJCwnZ65uvrHgaLn7NtYSN5Efh69U3mA%2B7kbA0gFk%2Fjbzf5peD%2FrVhnkgNY14TnXuYf5g8iRlBijslhy3fxnGZ3bIZaS4KfXYxxAJrJUJ1BI1%2Bb7W4eELKMLj%2BnroGOrEBVRQcTnefFH0vp0jI4%2B7aX1A4yrdxcOvr0fL6Y3oGloOxSfBZVlTwSHuya3q3oU2ghKxHgtULfnU4wGnZNdD%2F7uwk5losMOcz%2Bh%2F3ZOCz5h4ZEz4mjVutDOUQJi81iZueZXp7XZUsHgouhgZX7V6JQxvoVJBI52gw5HUgCrrSni3oicVM1kCEqEcTt9xiYhzuBspDaHshZZhC9NFJrd3h84VTb3dkAwVOGu6SeKFK%2BPHP&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20241128T021751Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5JYUKOO6L%2F20241128%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=7a0069af81bdb731dac8dd5fe56b27dc3968bb9a79d49d0f594a3c9757b0bbe4" alt name></span>If you pay for Netflix through a third party, your Netflix billing date may vary from your provider's billing date.</p></li></ul></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_41049-en-HkC5g_1lv:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_41049-en-HkC5g_1lv:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_41049-en-HkC5g_1lv" data-summary-id="_41049-en-HkC5g_1lv" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_41049-en-HkC5g_1lv"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_41049-en-HkC5g_1lv" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent">Update your payment information</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent "></p><p class="export-block__parent ">Go to the <a class="" href="https://www.netflix.com/simplemember/managepaymentinfo" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Manage payment info</a> page to add a payment method. Learn more by visiting <a class="" href="https://help.netflix.com/en/node/134233" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">how to add or update a payment method</a>.</p><p class="export-block__parent ">If you would like to change how you pay for Netflix, we have several <a class="" href="https://help.netflix.com/en/node/116380" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">payment options</a>. </p></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_41049-en-SyY4bukxw:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_41049-en-SyY4bukxw:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_41049-en-SyY4bukxw" data-summary-id="_41049-en-SyY4bukxw" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_41049-en-SyY4bukxw"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_41049-en-SyY4bukxw" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent">Print your Netflix invoice</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent ">Follow the steps to <a class="" href="https://help.netflix.com/node/23551" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">print an invoice for Netflix charges</a>.</p></div></div></form><h2 id="2d31468b-90a8-4581-9183-fe873603ec30" class="export-block__parent " style="font-weight:600;font-size:inherit;padding:1.2rem 0;margin-block-start:1.6rem;margin-block-end:0"><span data-type="spr-social-media-asset-photo" data-assetid="670971a5d3c2581dcd283c94" data-resolvable-asset="true"><img width="60" height="60" data-lockaspectratio="true" loading="lazy" decoding="async" data-disable-media-preview="true" style="max-width:100%" src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/b48acd42-03ba-4ab1-b4ba-1abc419e5b15-1737214862/bullet_payment_issues_en.webp?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEKn%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJHMEUCIAcjTtQ7RFlQ6VDyvewLWi0QF4pPwuq9pb2e63iDOTShAiEAjX7SXIZvOw7%2B5J%2FmND6brw9AnahBVGRFBzs2ytm%2B%2B6UqsAUIUhAAGgw4NjkzNjc0NzE2NzQiDP8PHbcQqAhiHVvd4SqNBZ7Y%2FaLzLH4bqlLVkmBl64MFEzp8wU7sQdKdqnDT%2B4LLKefO2wlPNW0WXQcpbEVY4oaSIu%2B%2Fl7yZqRNimemkJB5mktjp3WDRB1wWOf5IQh0OHvV5N26%2FcR5u0oYalaOMFsBbMfNcL%2BEl1sgAiWYUDXI8GBH9EesWz3vYxmdL9s%2Bs3MIDUTFUazjswnUqQnzH96VoGLlN32pIJLfq3BFvfqNmzschbXjUJPm1oCdKB8%2Fj%2FM6%2Bl3OjbB1PwqFTz7VYjcGMRQJc7QIfNFsRou61oIkusXYQEW9sbB%2FFfW%2FOXIfKVM3xhLH3NVbSim2ivJDmJI%2BPdN3JeCaVnpQ2dUjvykaujPggBnQ6oFaHdINlSplGFh%2Bn5zw6mwpYLW3A9RQYfMAGn%2FXYRPjNhyR69ftRcQfBeQsg8SlG4BJnbieTRhIwlK5mm0t6iFnCDpoIhc3SP7iouURwD36q%2Foy0lojna8Do%2Bttf9XD1Uox0qeEgNN07wDQzH4FJLSgeDiyuTNDg2WdRPnxEdDpayrDrzfZF2P414hx6%2BJh4M3ryQgVgxQJYRfvMs3VgkT6HIK6uZbCR8E%2BIFhET1bo1VaM2rCW0OQdMDzknda4c42Nea%2FBIbUEb1hBcb3SwBCiPXdfK4nkMatUQx9dzwFJ%2FZY74XNsMCUx0w2AXkHuTroDkVlMSpBa%2BhAlV7HrR8k8y4C8UrPa7mQ76KeuvihtSxmGVEKLpsvWPU%2F3H4KwhM2vQfm5D0zjPGlPyVXuJCwnZ65uvrHgaLn7NtYSN5Efh69U3mA%2B7kbA0gFk%2Fjbzf5peD%2FrVhnkgNY14TnXuYf5g8iRlBijslhy3fxnGZ3bIZaS4KfXYxxAJrJUJ1BI1%2Bb7W4eELKMLj%2BnroGOrEBVRQcTnefFH0vp0jI4%2B7aX1A4yrdxcOvr0fL6Y3oGloOxSfBZVlTwSHuya3q3oU2ghKxHgtULfnU4wGnZNdD%2F7uwk5losMOcz%2Bh%2F3ZOCz5h4ZEz4mjVutDOUQJi81iZueZXp7XZUsHgouhgZX7V6JQxvoVJBI52gw5HUgCrrSni3oicVM1kCEqEcTt9xiYhzuBspDaHshZZhC9NFJrd3h84VTb3dkAwVOGu6SeKFK%2BPHP&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20241128T021751Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5JYUKOO6L%2F20241128%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=df065e7d5488f089216639c667debcda775ad84b057a308a2ac9add1d7837c1c" alt="Cards with warning icon, indicating payment issue" name></span><span class="doc-editor__marks__fontFamily" style="font-size:2rem;line-height:1.3">Resolve payment issues</span></h2><p class="export-block__parent ">If there is a problem with your payment method, here are some of the most common causes with suggestions to resolve the issue. </p><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_41049-en-S1l82b_1xv:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_41049-en-S1l82b_1xv:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_41049-en-S1l82b_1xv" data-summary-id="_41049-en-S1l82b_1xv" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_41049-en-S1l82b_1xv"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_41049-en-S1l82b_1xv" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent">Payment method was declined</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent ">If the bank or financial institution declined the charge:</p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">Check that your payment information such as postal code, security code, expiration date are correct. </p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">If not, go to the <a class="" href="http://netflix.com/account/membership/payment-methods" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Manage payment info</a> page. You may need to sign in if you haven't already. You can also try a <a class="" href="https://help.netflix.com/en/node/116380" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">different payment method</a>.</p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">If everything is correct, you can retry your payment.</p></li></ul></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">If you're still having trouble, make sure your payment method supports e-commerce transactions.</p></li></ul></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_41049-en-BkCmfOJgw:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_41049-en-BkCmfOJgw:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_41049-en-BkCmfOJgw" data-summary-id="_41049-en-BkCmfOJgw" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_41049-en-BkCmfOJgw"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_41049-en-BkCmfOJgw" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent">Payment method is not accepted</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent ">There are <a class="" href="https://help.netflix.com/en/node/116380" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">many options to pay</a> for Netflix including credit or debit cards, and third parties. If one of our accepted payment methods is not working, please <a class="" href="https://help.netflix.com/contactus" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">contact us</a> for help.</p></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_41049-en-H1Quf_1lD:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_41049-en-H1Quf_1lD:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_41049-en-H1Quf_1lD" data-summary-id="_41049-en-H1Quf_1lD" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_41049-en-H1Quf_1lD"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_41049-en-H1Quf_1lD" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent">Account canceled unexpectedly</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent ">If you are billed through a third party or have a package that includes Netflix, your account could be canceled for a number of reasons.</p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">There is an issue with your payment. </p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">Third-party: Sign in to your third-party account to resolve the payment issue, then rejoin Netflix.</p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">If you can’t rejoin through the third party, you can rejoin on Netflix.com and add a <a class="" href="https://help.netflix.com/en/node/116380" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">different payment method</a>.</p></li></ul></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">Package: Sign in to your package account to resolve the payment issue, then relink your Netflix account.</p></li></ul></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">You paused or canceled a package that includes Netflix and there is no other payment method on file. </p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">If your package is still active, then relink your Netflix account.</p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">If you canceled your package, <a class="" href="https://www.netflix.com/account" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">sign in</a> to your Netflix account and add a new payment method.</p></li></ul></li></ul></div></div></form><h2 id="3728231f-a797-46bf-95b1-9f349fc0a3dc" class="export-block__parent " style="font-weight:600;font-size:inherit;padding:1.2rem 0;margin-block-start:1.6rem;margin-block-end:0"><span data-type="spr-social-media-asset-photo" data-assetid="670971a5d3c2581dcd283c99" data-resolvable-asset="true"><img width="60" height="60" data-lockaspectratio="true" loading="lazy" decoding="async" data-disable-media-preview="true" style="max-width:100%" src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/08750f68-1ba5-4d74-bc17-33aff4b5a2d6-847586214/bullet_payment_unexpectedcharg.webp?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEKn%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJHMEUCIAcjTtQ7RFlQ6VDyvewLWi0QF4pPwuq9pb2e63iDOTShAiEAjX7SXIZvOw7%2B5J%2FmND6brw9AnahBVGRFBzs2ytm%2B%2B6UqsAUIUhAAGgw4NjkzNjc0NzE2NzQiDP8PHbcQqAhiHVvd4SqNBZ7Y%2FaLzLH4bqlLVkmBl64MFEzp8wU7sQdKdqnDT%2B4LLKefO2wlPNW0WXQcpbEVY4oaSIu%2B%2Fl7yZqRNimemkJB5mktjp3WDRB1wWOf5IQh0OHvV5N26%2FcR5u0oYalaOMFsBbMfNcL%2BEl1sgAiWYUDXI8GBH9EesWz3vYxmdL9s%2Bs3MIDUTFUazjswnUqQnzH96VoGLlN32pIJLfq3BFvfqNmzschbXjUJPm1oCdKB8%2Fj%2FM6%2Bl3OjbB1PwqFTz7VYjcGMRQJc7QIfNFsRou61oIkusXYQEW9sbB%2FFfW%2FOXIfKVM3xhLH3NVbSim2ivJDmJI%2BPdN3JeCaVnpQ2dUjvykaujPggBnQ6oFaHdINlSplGFh%2Bn5zw6mwpYLW3A9RQYfMAGn%2FXYRPjNhyR69ftRcQfBeQsg8SlG4BJnbieTRhIwlK5mm0t6iFnCDpoIhc3SP7iouURwD36q%2Foy0lojna8Do%2Bttf9XD1Uox0qeEgNN07wDQzH4FJLSgeDiyuTNDg2WdRPnxEdDpayrDrzfZF2P414hx6%2BJh4M3ryQgVgxQJYRfvMs3VgkT6HIK6uZbCR8E%2BIFhET1bo1VaM2rCW0OQdMDzknda4c42Nea%2FBIbUEb1hBcb3SwBCiPXdfK4nkMatUQx9dzwFJ%2FZY74XNsMCUx0w2AXkHuTroDkVlMSpBa%2BhAlV7HrR8k8y4C8UrPa7mQ76KeuvihtSxmGVEKLpsvWPU%2F3H4KwhM2vQfm5D0zjPGlPyVXuJCwnZ65uvrHgaLn7NtYSN5Efh69U3mA%2B7kbA0gFk%2Fjbzf5peD%2FrVhnkgNY14TnXuYf5g8iRlBijslhy3fxnGZ3bIZaS4KfXYxxAJrJUJ1BI1%2Bb7W4eELKMLj%2BnroGOrEBVRQcTnefFH0vp0jI4%2B7aX1A4yrdxcOvr0fL6Y3oGloOxSfBZVlTwSHuya3q3oU2ghKxHgtULfnU4wGnZNdD%2F7uwk5losMOcz%2Bh%2F3ZOCz5h4ZEz4mjVutDOUQJi81iZueZXp7XZUsHgouhgZX7V6JQxvoVJBI52gw5HUgCrrSni3oicVM1kCEqEcTt9xiYhzuBspDaHshZZhC9NFJrd3h84VTb3dkAwVOGu6SeKFK%2BPHP&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20241128T021751Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5JYUKOO6L%2F20241128%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=d4e8476f29bef92ead87898fae21818f28c9d008e479780cff0b41d7ae0170c8" alt="Magnifying glass on Netflix receipt, for billing inquiry" name></span><span class="doc-editor__marks__fontFamily" style="font-size:2rem;line-height:1.3">Investigate unexpected charges</span></h2><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_41049-en-r1xZSmuJlv:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_41049-en-r1xZSmuJlv:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_41049-en-r1xZSmuJlv" data-summary-id="_41049-en-r1xZSmuJlv" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_41049-en-r1xZSmuJlv"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_41049-en-r1xZSmuJlv" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent">Price is higher than expected</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent ">There are a few reasons you may be seeing a charge that is more than you expected.</p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><span style="font-weight:bold" class="doc-editor__marks__bold">Taxes</span> - Depending on where you live, you <a class="" href="https://help.netflix.com/en/node/50068" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">may be charged taxes</a> in addition to your subscription price. </p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><span style="font-weight:bold" class="doc-editor__marks__bold">Fees</span> - In some countries, card companies may charge an extra fee for cross-border transactions. Some countries may change the currency to USD even though we charge in local currency.</p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><span style="font-weight:bold" class="doc-editor__marks__bold">Plan changes</span> - If you or someone in your household upgraded your Netflix plan, your bill will reflect the higher plan price.</p></li></ul></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_41049-en-SJa_QdklD:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_41049-en-SJa_QdklD:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_41049-en-SJa_QdklD" data-summary-id="_41049-en-SJa_QdklD" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_41049-en-SJa_QdklD"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_41049-en-SJa_QdklD" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent">Charged earlier than expected</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent ">If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.</p><p class="export-block__parent ">If there is a price change or you change to a higher-priced plan, you could be charged earlier than expected.</p></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_41049-en-H1Nh7_1xP:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_41049-en-H1Nh7_1xP:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_41049-en-H1Nh7_1xP" data-summary-id="_41049-en-H1Nh7_1xP" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_41049-en-H1Nh7_1xP"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_41049-en-H1Nh7_1xP" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent">Multiple or unauthorized charges</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent ">Netflix members are charged once a month on the date they signed up. </p><p class="export-block__parent ">If you recently signed up for Netflix, or you're a member who changed your payment method or retried a declined payment, you may see an authorization request that appears as a pending transaction on your statement. Authorizations are not charges but may affect your available balance until your bank releases the funds in a few days. </p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">If the authorization request consumed the available balance on your account, then we will be unable to process the Netflix charge. If this happens, you will need to add funds to your account or use a <a class="" href="https://help.netflix.com/en/node/116380" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">different payment method</a>.<br></p></li></ul><p class="export-block__parent ">If you are seeing multiple charges or charges that you believe to be unauthorized from Netflix, <a class="" href="https://help.netflix.com/en/node/1019" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">follow these steps</a>.</p></div></div></form> </section> <div id="article-feedback-container"></div> <div class="related-articles-module placement-BELOW_ARTICLE max-3"> <h3>Related Articles</h3> <ul class="related-articles" data-tracking-id="0ecba54f-9549-4ccc-9902-fc222bd6a6ea"> <li class="related-article"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="8" y="7" 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