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How to update Netflix account information | Netflix Help Center
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data-countries=",PR,PS,PT,PW,PY,QA,AD,AE,AF,AG,AI,AL,AM,AO,AQ,AR,AS,AT,RE,AU,AW,AZ,RO,BA,BB,RS,BD,BE,BF,BG,RW,BH,BI,BJ,BL,BM,BN,BO,SA,BQ,SB,BR,SC,BS,SD,BT,SE,BV,SG,BW,SH,SI,BY,SJ,BZ,SK,SL,SM,SN,SO,CA,SR,CC,SS,CD,ST,CF,SV,CG,SX,CH,CI,SY,SZ,CK,CL,CM,CN,CO,CR,TC,TD,CU,TF,CV,TG,CW,TH,CX,CY,TJ,CZ,TK,TL,TM,TN,TO,TR,TT,DE,TV,TW,DJ,TZ,DK,DM,DO,UA,UG,DZ,UM,EC,US,EE,EG,EH,UY,UZ,VA,ER,VC,ES,ET,VE,VG,VI,VN,VU,FI,FJ,FK,FM,FO,FR,WF,GA,GB,WS,GD,GE,GF,GG,GH,GI,GL,GM,GN,GP,GQ,GR,GS,GT,GU,GW,GY,HK,HM,HN,HR,HT,YE,HU,ID,YT,IE,IL,IM,IN,IO,ZA,IQ,IR,IS,IT,ZM,JE,ZW,JM,JO,JP,KE,KG,KH,KI,KM,KN,KR,KW,KY,KZ,LA,LB,LC,LI,LK,LR,LS,LT,LU,LV,LY,MA,MC,MD,ME,MF,MG,MH,MK,ML,MM,MN,MO,MP,MQ,MR,MS,MT,MU,MV,MW,MX,MY,MZ,NA,NC,NE,NF,NG,NI,NL,NO,NP,NR,NU,NZ,OM,PA,PE,PF,PG,PH,PK,PL,PM,PN,"> <p class="export-block__parent ">If you want to update your Netflix account information, follow the steps below.</p><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_244-en-HJgOTC0o3Z:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_244-en-HJgOTC0o3Z:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_244-en-HJgOTC0o3Z" data-summary-id="_244-en-HJgOTC0o3Z" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_244-en-HJgOTC0o3Z"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_244-en-HJgOTC0o3Z" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent"><span data-type="spr-social-media-asset-photo" data-assetid="65fbb070c92ad833b28c57af" data-resolvable-asset="true"><img src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/360918ca-9476-4645-b9c1-c1ab73f2b3fa-447154209/icon-envelope.png?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFYaCXVzLWVhc3QtMSJHMEUCIGEEb%2FzFfP6FxS2WotUN8ewUCMyjntRmxzmKUkCJ%2BPVEAiEA5s6dye15%2FMzwICPmaVZQNNoFiMTqWZYbBCdJqBRYPGEqsQUIfhAAGgw4NjkzNjc0NzE2NzQiDPYkU0QiyEBzM0qNFSqOBTKeDvSkOoKauuboZJzrqClVZPLgdkxYZFdXBSSvRhhQw2WWbxeXd%2F8LVapWWbw1%2B2ZESNuPv8LcNmZOxmpVadHDpSeaKyLVI43pRtItRdc6JvM9DaAjyWw5NECtE3gWG0Ug7i4AGV1DrJ2s%2BFUcni9bXrCqGLxQzqqUwhlPl3JddSSgeMCIqNAEqsB9xwljy1SxOLZ0%2BAGgKGwDNW8FM8ZXvj%2FSBotcTUSj7QkKpHjHtSRqEB630yxsr0LHUK4ucrIysGh%2B6VkQHcu47wmd4S1o4aM1oOmBy1bVDPaYBO7m0ybqy7sn3iLDbNTj%2FLhlHt700oNL9pbphmhEwe7XOUWcamMCXzt6HmrOlH9rgFJaYISv3ciDCYHQJgO1ruCR8A9PP8ZU6ydvD2HOCCJlVawDGQqmA8wwC72dvbgtz0%2FFqCyhKaOcrjxov0j%2BOmL4mR0xgJwyewdOS84anKyZ0oGxdwNPzy4AyHyl6qL8723sC3C1TX%2BgvFK%2BPiHYgNvOUdVH1is3Kh6toz9uks4ejOe9QAaVvSAlbztUrUS4ibYaq6KSr1HcS3SMXlNTvmZEzfcCXZH1sdCfDXQYkaFUXOXvbkozgXEp9LBVJY3PZe5JWw088OZf94%2Bh7cnQPgXinXBgel8EOEalje7NBjRdbr5vC0G0dX5Sd685MXkm7oaFUgah47XfmKgwyDFh8Vcml5fz8P2GDCPDDajDu1gsDp1Ht9zgAQoyVyKyVsuXLqOeNVFBT%2FdmPrbG7hmBzSVgfJ4P6%2Fih4tO3WybtWM57IcvA489u4HUH6UW%2B8LyVEnH623jb%2FbOjmIXtVGV%2BI%2F4fRLof2V94nlWlHO1mPj1oQUdNPYepb7gFzUzEMe%2BzpDD1sJrEBjqxAQGPHLkSvgfTg2Z1PJRMjFLKud%2FQ9IpDAZe2SI3bydb3JlO6Dr%2BNWmXQfyn%2BneC9aeQL%2BJDjIkNpYcT3SuzccWGMpwdRFTnh9sFOFespCkBXYkY7ASGOHdQbnAvLy2yGCeUaBKEwixyFYBhjaOjiJeuT%2Bc03PEhXebmgCeVwWxr%2BhIFshDJIfDppFOj97xSOld3mXV8ycq5RKbDN6Rxxy0X3GKWHeXP4Dn3fESaoTkbhNg%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250727T223117Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5F3XH7PNQ%2F20250727%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=3967b679b4c8f4dd1fa1f6a02d0d69899d3c848549a7c658ad7292a6e331872b" title="icon-envelope-20px.png" class="" width="16" height="16" data-lockaspectratio="true" loading="lazy" decoding="async" data-isinline="true" data-showimagecaption="false" style="max-width:100%;max-width:100%;vertical-align:middle" alt name></span> Email address</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="66da1bf69de6531011096c3b" data-resolvable-asset="true"><p class="export-block__parent "><span data-type="spr-social-media-asset-photo" data-assetid="67084f1bd3c2581dcd11d95e" data-resolvable-asset="true"><img alt="Smartphone screen showing Netflix security settings with the 'Email' option highlighted, featuring the address "joyce.byers@sbcglobal.net."" src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/7ff4dfa1-88d1-4722-b6dd-9546b50940db-1831022685/ui-abstraction-security-email-.webp?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFYaCXVzLWVhc3QtMSJHMEUCIGEEb%2FzFfP6FxS2WotUN8ewUCMyjntRmxzmKUkCJ%2BPVEAiEA5s6dye15%2FMzwICPmaVZQNNoFiMTqWZYbBCdJqBRYPGEqsQUIfhAAGgw4NjkzNjc0NzE2NzQiDPYkU0QiyEBzM0qNFSqOBTKeDvSkOoKauuboZJzrqClVZPLgdkxYZFdXBSSvRhhQw2WWbxeXd%2F8LVapWWbw1%2B2ZESNuPv8LcNmZOxmpVadHDpSeaKyLVI43pRtItRdc6JvM9DaAjyWw5NECtE3gWG0Ug7i4AGV1DrJ2s%2BFUcni9bXrCqGLxQzqqUwhlPl3JddSSgeMCIqNAEqsB9xwljy1SxOLZ0%2BAGgKGwDNW8FM8ZXvj%2FSBotcTUSj7QkKpHjHtSRqEB630yxsr0LHUK4ucrIysGh%2B6VkQHcu47wmd4S1o4aM1oOmBy1bVDPaYBO7m0ybqy7sn3iLDbNTj%2FLhlHt700oNL9pbphmhEwe7XOUWcamMCXzt6HmrOlH9rgFJaYISv3ciDCYHQJgO1ruCR8A9PP8ZU6ydvD2HOCCJlVawDGQqmA8wwC72dvbgtz0%2FFqCyhKaOcrjxov0j%2BOmL4mR0xgJwyewdOS84anKyZ0oGxdwNPzy4AyHyl6qL8723sC3C1TX%2BgvFK%2BPiHYgNvOUdVH1is3Kh6toz9uks4ejOe9QAaVvSAlbztUrUS4ibYaq6KSr1HcS3SMXlNTvmZEzfcCXZH1sdCfDXQYkaFUXOXvbkozgXEp9LBVJY3PZe5JWw088OZf94%2Bh7cnQPgXinXBgel8EOEalje7NBjRdbr5vC0G0dX5Sd685MXkm7oaFUgah47XfmKgwyDFh8Vcml5fz8P2GDCPDDajDu1gsDp1Ht9zgAQoyVyKyVsuXLqOeNVFBT%2FdmPrbG7hmBzSVgfJ4P6%2Fih4tO3WybtWM57IcvA489u4HUH6UW%2B8LyVEnH623jb%2FbOjmIXtVGV%2BI%2F4fRLof2V94nlWlHO1mPj1oQUdNPYepb7gFzUzEMe%2BzpDD1sJrEBjqxAQGPHLkSvgfTg2Z1PJRMjFLKud%2FQ9IpDAZe2SI3bydb3JlO6Dr%2BNWmXQfyn%2BneC9aeQL%2BJDjIkNpYcT3SuzccWGMpwdRFTnh9sFOFespCkBXYkY7ASGOHdQbnAvLy2yGCeUaBKEwixyFYBhjaOjiJeuT%2Bc03PEhXebmgCeVwWxr%2BhIFshDJIfDppFOj97xSOld3mXV8ycq5RKbDN6Rxxy0X3GKWHeXP4Dn3fESaoTkbhNg%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250727T223117Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5F3XH7PNQ%2F20250727%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=7d3267c84ee8c97ded50c6333c84570a05e777a2a749304cd98237d885158dbb" title="ui-abstraction-security-email-en.webp" class="" width="393.3" height="230" data-lockaspectratio="true" loading="lazy" decoding="async" data-isinline="true" data-showimagecaption="false" style="max-width:100%;vertical-align:middle;max-width:100%;vertical-align:middle" name></span></p><p class="export-block__parent ">To change the email address you use to sign in to Netflix, go to the <a class="" href="http://netflix.com/email" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Change Email</a> page. You may need to sign in if you haven’t already.</p><ul><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">If a <span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI">Kids</span> profile is active, <a class="" href="https://www.netflix.com/browse" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">change to another profile</a> first and then try again. </span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">You may need to confirm your identity before making a change.</span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">The email address must be between 4 and 50 characters.</span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">You can't change to an email address that's already used on another account.</span></p></li></ul><p class="export-block__parent "></p><p class="export-block__parent ">If you can't sign in with your current password, <a class="" href="https://www.netflix.com/LoginHelp" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">send yourself a password reset email</a>.</p><p class="export-block__parent "><br>If you forgot the email address you use for your account, go to our <a class="" href="https://www.netflix.com/LoginHelp" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Update password, email or phone page</a>, tap or click <span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI"><span style="font-weight:bold" class="doc-editor__marks__bold">I don't remember my email or phone</span></span>, then follow the steps.</p> </div></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_244-en-Hy8tlJ23W:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_244-en-Hy8tlJ23W:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_244-en-Hy8tlJ23W" data-summary-id="_244-en-Hy8tlJ23W" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_244-en-Hy8tlJ23W"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_244-en-Hy8tlJ23W" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent"><span data-type="spr-social-media-asset-photo" data-assetid="6601c54a564d5b39a64695b7" data-resolvable-asset="true"><img src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/fa1ce293-83c4-472f-ac88-d62a6c74935e-1466456395/icon-credit-card.png?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFYaCXVzLWVhc3QtMSJHMEUCIGEEb%2FzFfP6FxS2WotUN8ewUCMyjntRmxzmKUkCJ%2BPVEAiEA5s6dye15%2FMzwICPmaVZQNNoFiMTqWZYbBCdJqBRYPGEqsQUIfhAAGgw4NjkzNjc0NzE2NzQiDPYkU0QiyEBzM0qNFSqOBTKeDvSkOoKauuboZJzrqClVZPLgdkxYZFdXBSSvRhhQw2WWbxeXd%2F8LVapWWbw1%2B2ZESNuPv8LcNmZOxmpVadHDpSeaKyLVI43pRtItRdc6JvM9DaAjyWw5NECtE3gWG0Ug7i4AGV1DrJ2s%2BFUcni9bXrCqGLxQzqqUwhlPl3JddSSgeMCIqNAEqsB9xwljy1SxOLZ0%2BAGgKGwDNW8FM8ZXvj%2FSBotcTUSj7QkKpHjHtSRqEB630yxsr0LHUK4ucrIysGh%2B6VkQHcu47wmd4S1o4aM1oOmBy1bVDPaYBO7m0ybqy7sn3iLDbNTj%2FLhlHt700oNL9pbphmhEwe7XOUWcamMCXzt6HmrOlH9rgFJaYISv3ciDCYHQJgO1ruCR8A9PP8ZU6ydvD2HOCCJlVawDGQqmA8wwC72dvbgtz0%2FFqCyhKaOcrjxov0j%2BOmL4mR0xgJwyewdOS84anKyZ0oGxdwNPzy4AyHyl6qL8723sC3C1TX%2BgvFK%2BPiHYgNvOUdVH1is3Kh6toz9uks4ejOe9QAaVvSAlbztUrUS4ibYaq6KSr1HcS3SMXlNTvmZEzfcCXZH1sdCfDXQYkaFUXOXvbkozgXEp9LBVJY3PZe5JWw088OZf94%2Bh7cnQPgXinXBgel8EOEalje7NBjRdbr5vC0G0dX5Sd685MXkm7oaFUgah47XfmKgwyDFh8Vcml5fz8P2GDCPDDajDu1gsDp1Ht9zgAQoyVyKyVsuXLqOeNVFBT%2FdmPrbG7hmBzSVgfJ4P6%2Fih4tO3WybtWM57IcvA489u4HUH6UW%2B8LyVEnH623jb%2FbOjmIXtVGV%2BI%2F4fRLof2V94nlWlHO1mPj1oQUdNPYepb7gFzUzEMe%2BzpDD1sJrEBjqxAQGPHLkSvgfTg2Z1PJRMjFLKud%2FQ9IpDAZe2SI3bydb3JlO6Dr%2BNWmXQfyn%2BneC9aeQL%2BJDjIkNpYcT3SuzccWGMpwdRFTnh9sFOFespCkBXYkY7ASGOHdQbnAvLy2yGCeUaBKEwixyFYBhjaOjiJeuT%2Bc03PEhXebmgCeVwWxr%2BhIFshDJIfDppFOj97xSOld3mXV8ycq5RKbDN6Rxxy0X3GKWHeXP4Dn3fESaoTkbhNg%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250727T223117Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5F3XH7PNQ%2F20250727%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=29cbe3acac307343de0518f6d2de964b0b46a169b180336cb1055e2f9cc3d880" title="icon-credit-card.png" class="" width="16" height="16" data-lockaspectratio="true" loading="lazy" decoding="async" data-isinline="true" data-showimagecaption="false" style="max-width:100%;max-width:100%;vertical-align:middle" alt name></span> Payment method</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent ">See <a class="" href="https://help.netflix.com/en/node/134233" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">How to add or update a payment method</a>. </p></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_244-en-H1Rq1zB0P:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_244-en-H1Rq1zB0P:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_244-en-H1Rq1zB0P" data-summary-id="_244-en-H1Rq1zB0P" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_244-en-H1Rq1zB0P"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_244-en-H1Rq1zB0P" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent"><span data-type="spr-social-media-asset-photo" data-assetid="65fbb070c92ad833b28c57ad" data-resolvable-asset="true"><img src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/32dfebf0-55af-4266-a120-41804e28ed00-1597869621.png?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFYaCXVzLWVhc3QtMSJHMEUCIGEEb%2FzFfP6FxS2WotUN8ewUCMyjntRmxzmKUkCJ%2BPVEAiEA5s6dye15%2FMzwICPmaVZQNNoFiMTqWZYbBCdJqBRYPGEqsQUIfhAAGgw4NjkzNjc0NzE2NzQiDPYkU0QiyEBzM0qNFSqOBTKeDvSkOoKauuboZJzrqClVZPLgdkxYZFdXBSSvRhhQw2WWbxeXd%2F8LVapWWbw1%2B2ZESNuPv8LcNmZOxmpVadHDpSeaKyLVI43pRtItRdc6JvM9DaAjyWw5NECtE3gWG0Ug7i4AGV1DrJ2s%2BFUcni9bXrCqGLxQzqqUwhlPl3JddSSgeMCIqNAEqsB9xwljy1SxOLZ0%2BAGgKGwDNW8FM8ZXvj%2FSBotcTUSj7QkKpHjHtSRqEB630yxsr0LHUK4ucrIysGh%2B6VkQHcu47wmd4S1o4aM1oOmBy1bVDPaYBO7m0ybqy7sn3iLDbNTj%2FLhlHt700oNL9pbphmhEwe7XOUWcamMCXzt6HmrOlH9rgFJaYISv3ciDCYHQJgO1ruCR8A9PP8ZU6ydvD2HOCCJlVawDGQqmA8wwC72dvbgtz0%2FFqCyhKaOcrjxov0j%2BOmL4mR0xgJwyewdOS84anKyZ0oGxdwNPzy4AyHyl6qL8723sC3C1TX%2BgvFK%2BPiHYgNvOUdVH1is3Kh6toz9uks4ejOe9QAaVvSAlbztUrUS4ibYaq6KSr1HcS3SMXlNTvmZEzfcCXZH1sdCfDXQYkaFUXOXvbkozgXEp9LBVJY3PZe5JWw088OZf94%2Bh7cnQPgXinXBgel8EOEalje7NBjRdbr5vC0G0dX5Sd685MXkm7oaFUgah47XfmKgwyDFh8Vcml5fz8P2GDCPDDajDu1gsDp1Ht9zgAQoyVyKyVsuXLqOeNVFBT%2FdmPrbG7hmBzSVgfJ4P6%2Fih4tO3WybtWM57IcvA489u4HUH6UW%2B8LyVEnH623jb%2FbOjmIXtVGV%2BI%2F4fRLof2V94nlWlHO1mPj1oQUdNPYepb7gFzUzEMe%2BzpDD1sJrEBjqxAQGPHLkSvgfTg2Z1PJRMjFLKud%2FQ9IpDAZe2SI3bydb3JlO6Dr%2BNWmXQfyn%2BneC9aeQL%2BJDjIkNpYcT3SuzccWGMpwdRFTnh9sFOFespCkBXYkY7ASGOHdQbnAvLy2yGCeUaBKEwixyFYBhjaOjiJeuT%2Bc03PEhXebmgCeVwWxr%2BhIFshDJIfDppFOj97xSOld3mXV8ycq5RKbDN6Rxxy0X3GKWHeXP4Dn3fESaoTkbhNg%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250727T223117Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5F3XH7PNQ%2F20250727%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=70299174589985d5581d2d04eda372b9423b9ed4095e9deba2a42b53b48a0f79" title="icon-lock.png" class="" width="17" height="17" data-lockaspectratio="true" loading="lazy" decoding="async" data-isinline="true" data-showimagecaption="false" style="max-width:100%;max-width:100%;vertical-align:middle" alt name></span> Password</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="66da199f9de65310110967e0" data-resolvable-asset="true"><p class="export-block__parent "><span data-type="spr-social-media-asset-photo" data-assetid="67084f1bd3c2581dcd11d95d" data-resolvable-asset="true"><img alt="Smartphone screen displaying Netflix security settings with the 'Password' option highlighted." src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/f3db102b-dca8-4dcb-8894-4a90dada7a6a-2094118044/ui-abstraction-security-passwo.webp?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFYaCXVzLWVhc3QtMSJHMEUCIGEEb%2FzFfP6FxS2WotUN8ewUCMyjntRmxzmKUkCJ%2BPVEAiEA5s6dye15%2FMzwICPmaVZQNNoFiMTqWZYbBCdJqBRYPGEqsQUIfhAAGgw4NjkzNjc0NzE2NzQiDPYkU0QiyEBzM0qNFSqOBTKeDvSkOoKauuboZJzrqClVZPLgdkxYZFdXBSSvRhhQw2WWbxeXd%2F8LVapWWbw1%2B2ZESNuPv8LcNmZOxmpVadHDpSeaKyLVI43pRtItRdc6JvM9DaAjyWw5NECtE3gWG0Ug7i4AGV1DrJ2s%2BFUcni9bXrCqGLxQzqqUwhlPl3JddSSgeMCIqNAEqsB9xwljy1SxOLZ0%2BAGgKGwDNW8FM8ZXvj%2FSBotcTUSj7QkKpHjHtSRqEB630yxsr0LHUK4ucrIysGh%2B6VkQHcu47wmd4S1o4aM1oOmBy1bVDPaYBO7m0ybqy7sn3iLDbNTj%2FLhlHt700oNL9pbphmhEwe7XOUWcamMCXzt6HmrOlH9rgFJaYISv3ciDCYHQJgO1ruCR8A9PP8ZU6ydvD2HOCCJlVawDGQqmA8wwC72dvbgtz0%2FFqCyhKaOcrjxov0j%2BOmL4mR0xgJwyewdOS84anKyZ0oGxdwNPzy4AyHyl6qL8723sC3C1TX%2BgvFK%2BPiHYgNvOUdVH1is3Kh6toz9uks4ejOe9QAaVvSAlbztUrUS4ibYaq6KSr1HcS3SMXlNTvmZEzfcCXZH1sdCfDXQYkaFUXOXvbkozgXEp9LBVJY3PZe5JWw088OZf94%2Bh7cnQPgXinXBgel8EOEalje7NBjRdbr5vC0G0dX5Sd685MXkm7oaFUgah47XfmKgwyDFh8Vcml5fz8P2GDCPDDajDu1gsDp1Ht9zgAQoyVyKyVsuXLqOeNVFBT%2FdmPrbG7hmBzSVgfJ4P6%2Fih4tO3WybtWM57IcvA489u4HUH6UW%2B8LyVEnH623jb%2FbOjmIXtVGV%2BI%2F4fRLof2V94nlWlHO1mPj1oQUdNPYepb7gFzUzEMe%2BzpDD1sJrEBjqxAQGPHLkSvgfTg2Z1PJRMjFLKud%2FQ9IpDAZe2SI3bydb3JlO6Dr%2BNWmXQfyn%2BneC9aeQL%2BJDjIkNpYcT3SuzccWGMpwdRFTnh9sFOFespCkBXYkY7ASGOHdQbnAvLy2yGCeUaBKEwixyFYBhjaOjiJeuT%2Bc03PEhXebmgCeVwWxr%2BhIFshDJIfDppFOj97xSOld3mXV8ycq5RKbDN6Rxxy0X3GKWHeXP4Dn3fESaoTkbhNg%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250727T223117Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5F3XH7PNQ%2F20250727%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=1b87d4440b870c03be41418f8546bdbbf64b7b8535b9587e35a8ff3d8f23574d" title="ui-abstraction-security-password-en.webp" class="" width="393.3" height="230" data-lockaspectratio="true" loading="lazy" decoding="async" data-isinline="true" data-showimagecaption="false" style="max-width:100%;max-width:100%;vertical-align:middle" name></span></p><p class="export-block__parent ">If you know your password and can sign in to Netflix but want to change it, go to the <a class="" href="http://netflix.com/password" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Change password</a> page.</p><ul><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">You can’t change your password if a <span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI">Kids</span> profile is active. <a class="" href="https://www.netflix.com/browse" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Change to another profile</a> first and then change the password. </span></p></li></ul> </div><p class="export-block__parent ">When choosing a password, it should be:</p><div data-type="spr-content-block" data-assetid="65bd290ed5df8f00089100ae" data-resolvable-asset="true"><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">Different than what you use for any other websites or apps</p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">At least 8 characters long</p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">A mix of uppercase and lowercase letters, numbers, and symbols</p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial">Not easily guessed - such as “password,” “12345678,” or use any personal information (name, birthday, address)</p></li></ul><p class="export-block__parent ">A password manager can make it easier to keep track of unique passwords.</p><p class="export-block__parent"></p> </div><p class="export-block__parent ">If you can't sign in or can’t remember your password, see <a class="" href="https://help.netflix.com/en/node/365" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">How to change or reset your password</a>.</p></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_244-en-SJYbxJh3W:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_244-en-SJYbxJh3W:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_244-en-SJYbxJh3W" data-summary-id="_244-en-SJYbxJh3W" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_244-en-SJYbxJh3W"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_244-en-SJYbxJh3W" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent"><span data-type="spr-social-media-asset-photo" data-assetid="6601c54a564d5b39a6469482" data-resolvable-asset="true"><img src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/5bb4abc8-0903-41b7-9123-c258d21b3c79-615142782.png?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFYaCXVzLWVhc3QtMSJHMEUCIGEEb%2FzFfP6FxS2WotUN8ewUCMyjntRmxzmKUkCJ%2BPVEAiEA5s6dye15%2FMzwICPmaVZQNNoFiMTqWZYbBCdJqBRYPGEqsQUIfhAAGgw4NjkzNjc0NzE2NzQiDPYkU0QiyEBzM0qNFSqOBTKeDvSkOoKauuboZJzrqClVZPLgdkxYZFdXBSSvRhhQw2WWbxeXd%2F8LVapWWbw1%2B2ZESNuPv8LcNmZOxmpVadHDpSeaKyLVI43pRtItRdc6JvM9DaAjyWw5NECtE3gWG0Ug7i4AGV1DrJ2s%2BFUcni9bXrCqGLxQzqqUwhlPl3JddSSgeMCIqNAEqsB9xwljy1SxOLZ0%2BAGgKGwDNW8FM8ZXvj%2FSBotcTUSj7QkKpHjHtSRqEB630yxsr0LHUK4ucrIysGh%2B6VkQHcu47wmd4S1o4aM1oOmBy1bVDPaYBO7m0ybqy7sn3iLDbNTj%2FLhlHt700oNL9pbphmhEwe7XOUWcamMCXzt6HmrOlH9rgFJaYISv3ciDCYHQJgO1ruCR8A9PP8ZU6ydvD2HOCCJlVawDGQqmA8wwC72dvbgtz0%2FFqCyhKaOcrjxov0j%2BOmL4mR0xgJwyewdOS84anKyZ0oGxdwNPzy4AyHyl6qL8723sC3C1TX%2BgvFK%2BPiHYgNvOUdVH1is3Kh6toz9uks4ejOe9QAaVvSAlbztUrUS4ibYaq6KSr1HcS3SMXlNTvmZEzfcCXZH1sdCfDXQYkaFUXOXvbkozgXEp9LBVJY3PZe5JWw088OZf94%2Bh7cnQPgXinXBgel8EOEalje7NBjRdbr5vC0G0dX5Sd685MXkm7oaFUgah47XfmKgwyDFh8Vcml5fz8P2GDCPDDajDu1gsDp1Ht9zgAQoyVyKyVsuXLqOeNVFBT%2FdmPrbG7hmBzSVgfJ4P6%2Fih4tO3WybtWM57IcvA489u4HUH6UW%2B8LyVEnH623jb%2FbOjmIXtVGV%2BI%2F4fRLof2V94nlWlHO1mPj1oQUdNPYepb7gFzUzEMe%2BzpDD1sJrEBjqxAQGPHLkSvgfTg2Z1PJRMjFLKud%2FQ9IpDAZe2SI3bydb3JlO6Dr%2BNWmXQfyn%2BneC9aeQL%2BJDjIkNpYcT3SuzccWGMpwdRFTnh9sFOFespCkBXYkY7ASGOHdQbnAvLy2yGCeUaBKEwixyFYBhjaOjiJeuT%2Bc03PEhXebmgCeVwWxr%2BhIFshDJIfDppFOj97xSOld3mXV8ycq5RKbDN6Rxxy0X3GKWHeXP4Dn3fESaoTkbhNg%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250727T223117Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5F3XH7PNQ%2F20250727%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=c94297b7050aff1bdb15bd21895262261073fe5287c0a986b9c7590ada9680c8" title="icon-call.png" class="" width="16" height="16" data-lockaspectratio="true" loading="lazy" decoding="async" data-isinline="true" data-showimagecaption="false" style="max-width:100%;max-width:100%;vertical-align:middle" alt name></span> Phone number</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><div data-type="spr-content-block" data-assetid="66da27af9de6531011098085" data-resolvable-asset="true"><p class="export-block__parent "><span data-type="spr-social-media-asset-photo" data-assetid="67084f1bd3c2581dcd11d95c" data-resolvable-asset="true"><img alt="Smartphone screen displaying Netflix security settings with the 'Mobile phone' option highlighted." src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/b4e71e6c-fd2b-443c-b468-a0e2e1e19cc3-2036718588/ui-abstraction-security-mobile.webp?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFYaCXVzLWVhc3QtMSJHMEUCIGEEb%2FzFfP6FxS2WotUN8ewUCMyjntRmxzmKUkCJ%2BPVEAiEA5s6dye15%2FMzwICPmaVZQNNoFiMTqWZYbBCdJqBRYPGEqsQUIfhAAGgw4NjkzNjc0NzE2NzQiDPYkU0QiyEBzM0qNFSqOBTKeDvSkOoKauuboZJzrqClVZPLgdkxYZFdXBSSvRhhQw2WWbxeXd%2F8LVapWWbw1%2B2ZESNuPv8LcNmZOxmpVadHDpSeaKyLVI43pRtItRdc6JvM9DaAjyWw5NECtE3gWG0Ug7i4AGV1DrJ2s%2BFUcni9bXrCqGLxQzqqUwhlPl3JddSSgeMCIqNAEqsB9xwljy1SxOLZ0%2BAGgKGwDNW8FM8ZXvj%2FSBotcTUSj7QkKpHjHtSRqEB630yxsr0LHUK4ucrIysGh%2B6VkQHcu47wmd4S1o4aM1oOmBy1bVDPaYBO7m0ybqy7sn3iLDbNTj%2FLhlHt700oNL9pbphmhEwe7XOUWcamMCXzt6HmrOlH9rgFJaYISv3ciDCYHQJgO1ruCR8A9PP8ZU6ydvD2HOCCJlVawDGQqmA8wwC72dvbgtz0%2FFqCyhKaOcrjxov0j%2BOmL4mR0xgJwyewdOS84anKyZ0oGxdwNPzy4AyHyl6qL8723sC3C1TX%2BgvFK%2BPiHYgNvOUdVH1is3Kh6toz9uks4ejOe9QAaVvSAlbztUrUS4ibYaq6KSr1HcS3SMXlNTvmZEzfcCXZH1sdCfDXQYkaFUXOXvbkozgXEp9LBVJY3PZe5JWw088OZf94%2Bh7cnQPgXinXBgel8EOEalje7NBjRdbr5vC0G0dX5Sd685MXkm7oaFUgah47XfmKgwyDFh8Vcml5fz8P2GDCPDDajDu1gsDp1Ht9zgAQoyVyKyVsuXLqOeNVFBT%2FdmPrbG7hmBzSVgfJ4P6%2Fih4tO3WybtWM57IcvA489u4HUH6UW%2B8LyVEnH623jb%2FbOjmIXtVGV%2BI%2F4fRLof2V94nlWlHO1mPj1oQUdNPYepb7gFzUzEMe%2BzpDD1sJrEBjqxAQGPHLkSvgfTg2Z1PJRMjFLKud%2FQ9IpDAZe2SI3bydb3JlO6Dr%2BNWmXQfyn%2BneC9aeQL%2BJDjIkNpYcT3SuzccWGMpwdRFTnh9sFOFespCkBXYkY7ASGOHdQbnAvLy2yGCeUaBKEwixyFYBhjaOjiJeuT%2Bc03PEhXebmgCeVwWxr%2BhIFshDJIfDppFOj97xSOld3mXV8ycq5RKbDN6Rxxy0X3GKWHeXP4Dn3fESaoTkbhNg%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250727T223117Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5F3XH7PNQ%2F20250727%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=0eb51e405bfbf58d9f4df2a975566708a52793e70f4deb25656a2e62db653f23" title="ui-abstraction-security-mobile-phone-en.webp" class="" width="393.3" height="230" data-lockaspectratio="true" loading="lazy" decoding="async" data-isinline="true" data-showimagecaption="false" data-disable-media-preview="true" style="max-width:100%;max-width:100%;vertical-align:middle" name></span></p><p class="export-block__parent ">Adding a phone number to your account makes sign-in easier, improves account security, and can help you get back into your account if you ever forget your password.</p><p class="export-block__parent ">To add, change or delete a phone number:</p><ol style="list-style:decimal"><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">Go to the <a class="" href="https://www.netflix.com/account/security/phone-number" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Change phone number</a> page. You may need to sign in if you haven’t already.</span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">Follow the instructions to confirm your identity.</span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">After confirming, you can do the following:</span></p><ul><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">Add phone number: choose a country, enter the phone number and then choose <span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI"><span style="font-weight:bold" class="doc-editor__marks__bold">Next</span></span>.</span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">Edit: make changes to the phone number and choose <span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI"><span style="font-weight:bold" class="doc-editor__marks__bold">Next</span></span>.</span></p></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">Delete: Choose <span data-type="spr-ui-ref" data-ui-ref="nf-ui" data-ui-ref-label="NF UI"><span style="font-weight:bold" class="doc-editor__marks__bold">Delete Phone Number</span></span>.</span></p></li></ul></li><li class="export-block__parent" style="font-size:initial"><p class="export-block__parent " style="font-size:initial"><span class="doc-editor__marks__fontFamily" style="font-size:initial;line-height:1.3">To use the new number for Netflix you'll need to confirm it's valid by entering the code we sent to your phone in a text message when you changed it. You can also verify it at this link: <a class="" href="https://www.netflix.com/verifyphonecontext" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Confirm your recovery phone number</a>.</span></p></li></ol><p class="export-block__parent "></p><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-text" class="doc-editor__grids-plugin__container export-block__parent" style="height:auto;display:flex"><div data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="#E8F0FE" class="doc-editor__grids-plugin__grid-section export-block__parent export_section_block" style="flex-grow:1;background-color:#E8F0FE;padding:1rem;background-size:cover;flex-basis:0;margin-inline-end:10px;overflow:auto"><p class="export-block__parent "><span data-type="spr-social-media-asset-photo" data-resolvable-asset="false"><img alt="" src="https://sprcdn.sprinklr.com/ui/common/assets/edge/kb/note-text.svg" title="" class="" width="16" height="16" data-lockaspectratio="false" loading="lazy" decoding="async" data-isinline="true" data-showimagecaption="false" style="margin-right:0.4rem;max-width:100%;max-width:100%;vertical-align:middle"></span><span style="font-weight:bold" class="doc-editor__marks__bold">Note:</span> Only one account can have your verified phone number on it. Verifying your phone number will also remove it from any other accounts it is tied to.</p></div></div><p class="export-block__parent ">If you aren't getting text messages to the phone number on your account, there could be a delay from your carrier. If the problem continues, please contact your phone carrier for help.</p> </div></div></div></form><form style="all:unset"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-block-end:0.8rem;background-color:var(--spr-ui-02, #F8F8FA);border-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-block"><style data-type="collapsible-section-summary"> label[data-type=collapsible-section-summary]:has(#_244-en-HkVfOov2R:checked) ~ [data-type=collapsible-section-detail]{ display: block !important; } label[data-type=collapsible-section-summary]:has(#_244-en-HkVfOov2R:checked) svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } </style><label for="_244-en-HkVfOov2R" data-summary-id="_244-en-HkVfOov2R" style="padding:0.4rem;font-weight:bold;display:flex;word-break:break-word;position:relative" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3-_244-en-HkVfOov2R"><svg style="height:12px;width:12px;margin-block-start:5px;flex:0 0 auto;cursor:pointer" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><input id="_244-en-HkVfOov2R" type="checkbox" style="position:absolute;top:0;left:0;opacity:0;margin:0;width:100%;height:100%;cursor:pointer" data-type="collapsible-section-summary"><div data-type="summary-block" style="padding-inline-start:0.8rem"><p class="export-block__parent"><span data-type="spr-social-media-asset-photo" data-assetid="6601c54a564d5b39a6469510" data-resolvable-asset="true"><img src="https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/cfb7bba7-3e0c-4704-abfc-88dd1cdc501f-1296821456/icon-profiles-20px.png?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFYaCXVzLWVhc3QtMSJHMEUCIGEEb%2FzFfP6FxS2WotUN8ewUCMyjntRmxzmKUkCJ%2BPVEAiEA5s6dye15%2FMzwICPmaVZQNNoFiMTqWZYbBCdJqBRYPGEqsQUIfhAAGgw4NjkzNjc0NzE2NzQiDPYkU0QiyEBzM0qNFSqOBTKeDvSkOoKauuboZJzrqClVZPLgdkxYZFdXBSSvRhhQw2WWbxeXd%2F8LVapWWbw1%2B2ZESNuPv8LcNmZOxmpVadHDpSeaKyLVI43pRtItRdc6JvM9DaAjyWw5NECtE3gWG0Ug7i4AGV1DrJ2s%2BFUcni9bXrCqGLxQzqqUwhlPl3JddSSgeMCIqNAEqsB9xwljy1SxOLZ0%2BAGgKGwDNW8FM8ZXvj%2FSBotcTUSj7QkKpHjHtSRqEB630yxsr0LHUK4ucrIysGh%2B6VkQHcu47wmd4S1o4aM1oOmBy1bVDPaYBO7m0ybqy7sn3iLDbNTj%2FLhlHt700oNL9pbphmhEwe7XOUWcamMCXzt6HmrOlH9rgFJaYISv3ciDCYHQJgO1ruCR8A9PP8ZU6ydvD2HOCCJlVawDGQqmA8wwC72dvbgtz0%2FFqCyhKaOcrjxov0j%2BOmL4mR0xgJwyewdOS84anKyZ0oGxdwNPzy4AyHyl6qL8723sC3C1TX%2BgvFK%2BPiHYgNvOUdVH1is3Kh6toz9uks4ejOe9QAaVvSAlbztUrUS4ibYaq6KSr1HcS3SMXlNTvmZEzfcCXZH1sdCfDXQYkaFUXOXvbkozgXEp9LBVJY3PZe5JWw088OZf94%2Bh7cnQPgXinXBgel8EOEalje7NBjRdbr5vC0G0dX5Sd685MXkm7oaFUgah47XfmKgwyDFh8Vcml5fz8P2GDCPDDajDu1gsDp1Ht9zgAQoyVyKyVsuXLqOeNVFBT%2FdmPrbG7hmBzSVgfJ4P6%2Fih4tO3WybtWM57IcvA489u4HUH6UW%2B8LyVEnH623jb%2FbOjmIXtVGV%2BI%2F4fRLof2V94nlWlHO1mPj1oQUdNPYepb7gFzUzEMe%2BzpDD1sJrEBjqxAQGPHLkSvgfTg2Z1PJRMjFLKud%2FQ9IpDAZe2SI3bydb3JlO6Dr%2BNWmXQfyn%2BneC9aeQL%2BJDjIkNpYcT3SuzccWGMpwdRFTnh9sFOFespCkBXYkY7ASGOHdQbnAvLy2yGCeUaBKEwixyFYBhjaOjiJeuT%2Bc03PEhXebmgCeVwWxr%2BhIFshDJIfDppFOj97xSOld3mXV8ycq5RKbDN6Rxxy0X3GKWHeXP4Dn3fESaoTkbhNg%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250727T223117Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5F3XH7PNQ%2F20250727%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=2a9ab7fc4b4a351dc53ea67a229774b611bb895e4a43a200176cabd522818b6e" title="icon-profiles-20px.png" class="" width="16" height="16" data-lockaspectratio="true" loading="lazy" decoding="async" data-isinline="true" data-showimagecaption="false" style="max-width:100%;max-width:100%;vertical-align:middle" alt name></span> Profiles</p></div></label><div style="border-block-start-width:1px;border-block-start-style:solid;padding:0.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-block-start-color:var(--spr-ui-03, #DBDBDB)" data-type="collapsible-section-detail"><p class="export-block__parent ">See <a class="" href="https://help.netflix.com/en/node/10421" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">How to create, change, or delete profiles</a>. </p></div></div></form><p class="export-block__parent ">Once you update your account information, we'll send you an email confirming the changes. If you have any issues saving your updated information, <a class="" href="https://help.netflix.com/en/node/12985" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">follow these troubleshooting steps</a>.</p> </section> <div id="article-feedback-container"></div> <div class="related-articles-module placement-BELOW_ARTICLE max-3"> <h3>Related Articles</h3> <ul class="related-articles" data-tracking-id="39a2e09a-66b5-4b9e-849d-33b9441cb669"> <li class="related-article"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <rect x="8" y="7" width="8" height="2" fill="#050505" /> <rect x="8" y="11" width="5" height="2" fill="#050505" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18 4H6V20H18V4ZM4 2V22H20V2H4Z" fill="#050505" /> </svg> <a href="/en/node/41049" data-id="41049" data-index="0">Billing and Payments</a> </li> <li class="related-article"> <svg width="24" 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