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https://images.ctfassets.net/b7g9mrbfayuu/56GO5Nu3IuU3ND7nLsjnRh/e3d972b6b8ad798e7f58398e277c40ea/parcel-delivery-scams.jpg?q=80&w=1200&fm=webp 1200w, https://images.ctfassets.net/b7g9mrbfayuu/56GO5Nu3IuU3ND7nLsjnRh/e3d972b6b8ad798e7f58398e277c40ea/parcel-delivery-scams.jpg?q=80&w=1920&fm=webp 1920w, https://images.ctfassets.net/b7g9mrbfayuu/56GO5Nu3IuU3ND7nLsjnRh/e3d972b6b8ad798e7f58398e277c40ea/parcel-delivery-scams.jpg?q=80&w=2048&fm=webp 2048w, https://images.ctfassets.net/b7g9mrbfayuu/56GO5Nu3IuU3ND7nLsjnRh/e3d972b6b8ad798e7f58398e277c40ea/parcel-delivery-scams.jpg?q=80&w=3840&fm=webp 3840w" src="https://images.ctfassets.net/b7g9mrbfayuu/56GO5Nu3IuU3ND7nLsjnRh/e3d972b6b8ad798e7f58398e277c40ea/parcel-delivery-scams.jpg?q=80&w=3840&fm=webp"/></div></a><div class="ResourcePreview__Info-sc-jaop8e-5 hhGuWn"><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__Pillar-sc-jaop8e-2 hRKPDT gggBzR" href="/blog/trends-in-trust">Trends in Trust</a><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 hRKPDT" href="/blog/trends-in-trust/parcel-delivery-scams"><h3 id="resource-preview-header-parcel-delivery-scams" class="ResourcePreview__Header-sc-jaop8e-3 kwWwXM">Parcel delivery scams to watch out for all year round</h3><span class="ResourcePreview__PublishedDate-sc-jaop8e-4 leLjNw">31 January 2024</span></a></div></div><div content="[object Object]" class="ResourcePreview__Wrapper-sc-jaop8e-0 bHrCuE ResourceList__SpacedVerticalPreview-sc-hakffs-1 bYWNPD"><a aria-labelledby="resource-preview-header-romance-scams" class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__ThumbnailLink-sc-jaop8e-1 hRKPDT feAwAc" href="/blog/trends-in-trust/romance-scams"><div class="react-aspect-ratio-placeholder" style="max-width:640px;width:100%;--aspect-ratio:(1)"><img alt="Romance scams" title="A woman sitting on a couch looking at her laptop" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;color:transparent" sizes="(min-width: 992px) 15vw, 25vw" srcSet="https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=96&fm=webp 96w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=128&fm=webp 128w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=256&fm=webp 256w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=384&fm=webp 384w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=640&fm=webp 640w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=750&fm=webp 750w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=828&fm=webp 828w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=1080&fm=webp 1080w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=1200&fm=webp 1200w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=1920&fm=webp 1920w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=2048&fm=webp 2048w, https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=3840&fm=webp 3840w" src="https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg?q=80&w=3840&fm=webp"/></div></a><div class="ResourcePreview__Info-sc-jaop8e-5 hhGuWn"><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__Pillar-sc-jaop8e-2 hRKPDT gggBzR" href="/blog/trends-in-trust">Trends in Trust</a><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 hRKPDT" href="/blog/trends-in-trust/romance-scams"><h3 id="resource-preview-header-romance-scams" class="ResourcePreview__Header-sc-jaop8e-3 kwWwXM">Romance scams: Spot the signs</h3><span class="ResourcePreview__PublishedDate-sc-jaop8e-4 leLjNw">17 January 2024</span></a></div></div><div content="[object Object]" class="ResourcePreview__Wrapper-sc-jaop8e-0 bHrCuE ResourceList__SpacedVerticalPreview-sc-hakffs-1 bYWNPD"><a aria-labelledby="resource-preview-header-holiday-hoaxes-how-scammers-take-advantage-of-the-holiday-season" 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https://images.ctfassets.net/b7g9mrbfayuu/2K5FFmJQBOihEaUNb56x8z/fda7a4ac17f523bc48da5abe59a3cdb9/holiday-scams.jpg?q=80&w=1920&fm=webp 1920w, https://images.ctfassets.net/b7g9mrbfayuu/2K5FFmJQBOihEaUNb56x8z/fda7a4ac17f523bc48da5abe59a3cdb9/holiday-scams.jpg?q=80&w=2048&fm=webp 2048w, https://images.ctfassets.net/b7g9mrbfayuu/2K5FFmJQBOihEaUNb56x8z/fda7a4ac17f523bc48da5abe59a3cdb9/holiday-scams.jpg?q=80&w=3840&fm=webp 3840w" src="https://images.ctfassets.net/b7g9mrbfayuu/2K5FFmJQBOihEaUNb56x8z/fda7a4ac17f523bc48da5abe59a3cdb9/holiday-scams.jpg?q=80&w=3840&fm=webp"/></div></a><div class="ResourcePreview__Info-sc-jaop8e-5 hhGuWn"><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__Pillar-sc-jaop8e-2 hRKPDT gggBzR" href="/blog/trends-in-trust">Trends in Trust</a><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 hRKPDT" href="/blog/trends-in-trust/holiday-hoaxes-how-scammers-take-advantage-of-the-holiday-season"><h3 id="resource-preview-header-holiday-hoaxes-how-scammers-take-advantage-of-the-holiday-season" class="ResourcePreview__Header-sc-jaop8e-3 kwWwXM">Holiday hoaxes: How scammers take advantage of the holiday season</h3><span class="ResourcePreview__PublishedDate-sc-jaop8e-4 leLjNw">10 November 2023</span></a></div></div><div content="[object Object]" class="ResourcePreview__Wrapper-sc-jaop8e-0 bHrCuE ResourceList__SpacedVerticalPreview-sc-hakffs-1 bYWNPD"><a aria-labelledby="resource-preview-header-gift-card-scams" class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__ThumbnailLink-sc-jaop8e-1 hRKPDT feAwAc" href="/blog/trends-in-trust/gift-card-scams"><div class="react-aspect-ratio-placeholder" style="max-width:3024px;width:100%;--aspect-ratio:(1)"><img alt="Gift card scams" title="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;color:transparent" 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src="https://images.ctfassets.net/b7g9mrbfayuu/2aXvUSz0hftt0mGzrWrThH/67c281bbd495ae3273115597b493052e/TP_Industries_10.jpg?q=80&w=3840&fm=webp"/></div></a><div class="ResourcePreview__Info-sc-jaop8e-5 hhGuWn"><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__Pillar-sc-jaop8e-2 hRKPDT gggBzR" href="/blog/trends-in-trust">Trends in Trust</a><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 hRKPDT" href="/blog/trends-in-trust/gift-card-scams"><h3 id="resource-preview-header-gift-card-scams" class="ResourcePreview__Header-sc-jaop8e-3 kwWwXM">Gift card scams: What to look out for and how to avoid them</h3><span class="ResourcePreview__PublishedDate-sc-jaop8e-4 leLjNw">1 November 2023</span></a></div></div><div content="[object Object]" class="ResourcePreview__Wrapper-sc-jaop8e-0 bHrCuE ResourceList__SpacedVerticalPreview-sc-hakffs-1 bYWNPD"><a aria-labelledby="resource-preview-header-money-lies-survey-results" 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id="resource-preview-header-money-lies-survey-results" class="ResourcePreview__Header-sc-jaop8e-3 kwWwXM">Financial fibs: How truthful are we about money?</h3><span class="ResourcePreview__PublishedDate-sc-jaop8e-4 leLjNw">18 October 2023</span></a></div></div><div content="[object Object]" class="ResourcePreview__Wrapper-sc-jaop8e-0 bHrCuE ResourceList__SpacedVerticalPreview-sc-hakffs-1 bYWNPD"><a aria-labelledby="resource-preview-header-black-friday-sales-scams" class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__ThumbnailLink-sc-jaop8e-1 hRKPDT feAwAc" href="/blog/trends-in-trust/black-friday-sales-scams"><div class="react-aspect-ratio-placeholder" style="max-width:640px;width:100%;--aspect-ratio:(1)"><img alt="Black Friday sales scams" title="A woman shopping" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;color:transparent" sizes="(min-width: 992px) 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leLjNw">14 September 2023</span></a></div></div><div content="[object Object]" class="ResourcePreview__Wrapper-sc-jaop8e-0 bHrCuE ResourceList__SpacedVerticalPreview-sc-hakffs-1 bYWNPD"><a aria-labelledby="resource-preview-header-how-to-spot-a-fake-review" class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__ThumbnailLink-sc-jaop8e-1 hRKPDT feAwAc" href="/blog/trends-in-trust/how-to-spot-a-fake-review"><div class="react-aspect-ratio-placeholder" style="max-width:640px;width:100%;--aspect-ratio:(1)"><img alt="How to spot a fake review" title="Two women on a seat looking at a laptop and tablet" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;color:transparent" sizes="(min-width: 992px) 15vw, 25vw" srcSet="https://images.ctfassets.net/b7g9mrbfayuu/5YchMaZRUuw5k1FNgRKj0R/ce2df2a0d54c820009734073e1de135a/how-to-spot-a-fake-review.jpg?q=80&w=96&fm=webp 96w, 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href="/blog/trends-in-trust/telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you"><div class="react-aspect-ratio-placeholder" style="max-width:640px;width:100%;--aspect-ratio:(1)"><img alt="How phones scams work" title="A man looking down at his phone while standing next to a large window" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;color:transparent" sizes="(min-width: 992px) 15vw, 25vw" srcSet="https://images.ctfassets.net/b7g9mrbfayuu/19Exci89WRIPmd0frYs5Bx/d7b5533ae7c7ec84fe1bc417e4ed6538/how-do-phone-scams-work.jpg?q=80&w=96&fm=webp 96w, https://images.ctfassets.net/b7g9mrbfayuu/19Exci89WRIPmd0frYs5Bx/d7b5533ae7c7ec84fe1bc417e4ed6538/how-do-phone-scams-work.jpg?q=80&w=128&fm=webp 128w, https://images.ctfassets.net/b7g9mrbfayuu/19Exci89WRIPmd0frYs5Bx/d7b5533ae7c7ec84fe1bc417e4ed6538/how-do-phone-scams-work.jpg?q=80&w=256&fm=webp 256w, 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data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;color:transparent" sizes="(min-width: 992px) 15vw, 25vw" srcSet="https://images.ctfassets.net/b7g9mrbfayuu/XRy5z1m6zM2ElvJCzhLkR/0c3933972bb702438faf199ef3a10f1f/bank-scams.jpg?q=80&w=96&fm=webp 96w, https://images.ctfassets.net/b7g9mrbfayuu/XRy5z1m6zM2ElvJCzhLkR/0c3933972bb702438faf199ef3a10f1f/bank-scams.jpg?q=80&w=128&fm=webp 128w, https://images.ctfassets.net/b7g9mrbfayuu/XRy5z1m6zM2ElvJCzhLkR/0c3933972bb702438faf199ef3a10f1f/bank-scams.jpg?q=80&w=256&fm=webp 256w, https://images.ctfassets.net/b7g9mrbfayuu/XRy5z1m6zM2ElvJCzhLkR/0c3933972bb702438faf199ef3a10f1f/bank-scams.jpg?q=80&w=384&fm=webp 384w, https://images.ctfassets.net/b7g9mrbfayuu/XRy5z1m6zM2ElvJCzhLkR/0c3933972bb702438faf199ef3a10f1f/bank-scams.jpg?q=80&w=640&fm=webp 640w, https://images.ctfassets.net/b7g9mrbfayuu/XRy5z1m6zM2ElvJCzhLkR/0c3933972bb702438faf199ef3a10f1f/bank-scams.jpg?q=80&w=750&fm=webp 750w, 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class="ResourcePreview__Info-sc-jaop8e-5 hhGuWn"><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__Pillar-sc-jaop8e-2 hRKPDT gggBzR" href="/blog/trends-in-trust">Trends in Trust</a><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 hRKPDT" href="/blog/trends-in-trust/bank-scams"><h3 id="resource-preview-header-bank-scams" class="ResourcePreview__Header-sc-jaop8e-3 kwWwXM">How to handle bank scams</h3><span class="ResourcePreview__PublishedDate-sc-jaop8e-4 leLjNw">26 April 2023</span></a></div></div><div content="[object Object]" class="ResourcePreview__Wrapper-sc-jaop8e-0 bHrCuE ResourceList__SpacedVerticalPreview-sc-hakffs-1 bYWNPD"><a aria-labelledby="resource-preview-header-real-estate-scams" class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__ThumbnailLink-sc-jaop8e-1 hRKPDT feAwAc" href="/blog/trends-in-trust/real-estate-scams"><div class="react-aspect-ratio-placeholder" 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src="https://images.ctfassets.net/b7g9mrbfayuu/1yCIbNjUmhWxryEQnlLyOQ/7f8b823cc014e33ef44bae3ca1a71637/terms-conditions-glossary.jpg?q=80&w=3840&fm=webp"/></div></a><div class="ResourcePreview__Info-sc-jaop8e-5 hhGuWn"><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 ResourcePreview__Pillar-sc-jaop8e-2 hRKPDT gggBzR" href="/blog/trends-in-trust">Trends in Trust</a><a class="Links__StyledLink-sc-hi52k0-0 hQQgRH Links__Link-sc-hi52k0-1 hRKPDT" href="/blog/trends-in-trust/terms-and-conditions-glossary"><h3 id="resource-preview-header-terms-and-conditions-glossary" class="ResourcePreview__Header-sc-jaop8e-3 kwWwXM">Deciphering the fine print: A guide to understanding T&Cs</h3><span class="ResourcePreview__PublishedDate-sc-jaop8e-4 leLjNw">25 March 2023</span></a></div></div><div content="[object Object]" class="ResourcePreview__Wrapper-sc-jaop8e-0 bHrCuE ResourceList__SpacedVerticalPreview-sc-hakffs-1 bYWNPD"><a 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The [National Retail Federation](https://nrf.com/media-center/press-releases/nrf-says-retail-sales-increased-again-may) says retail sales were up 4.2% year over year for the first five months of 2023.","content":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"All that merchandise being bought and sold isn’t lost on scammers and with ","nodeType":"text"},{"data":{"uri":"https://nrf.com/media-center/press-releases/nrf-says-retail-sales-increased-again-may"},"content":[{"data":{},"marks":[],"value":"online and with other non-store sales also up year over year","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", delivery scams are just as popular as ever. But that doesn’t mean you need to fall victim to one. Here’s how to spot them — and steer clear.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Be wary of delivery scam texts","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"To protect your box from getting swiped off your doorstep, you might sign up for text alerts about your order and get a tracking link to keep tabs on your package. For most people, things go off without a hitch.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"But scammers know you’re probably expecting a delivery and, according to the ","nodeType":"text"},{"data":{"uri":"https://www.uspis.gov/news/scam-article/smishing-package-tracking-text-scams"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"United States Postal Inspection Service","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", ","nodeType":"text"},{"data":{"uri":"https://www.fcc.gov/how-identify-and-avoid-package-delivery-scams"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"send false texts about your package","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". These messages may mention something about “updating your information” and include a fake tracking link. Clicking that link takes you to a site where you upload personal information, thinking it goes to a legitimate delivery and logistics company. In reality, scammers can now download malware onto ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"your phone","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" or computer.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"These fake texts vary. “Sorry we missed you” is a common one, complete with a note urging you to click a link to update your delivery preferences. If you receive a text from an unknown source with a link, never click it — it’s probably a scam. If you’re concerned, check the website you ordered from directly to find out the status of your package.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"How to spot a parcel delivery scam text","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"How can you tell if a shipping site is fake? Be on the lookout for small changes in the name spelling, says ","nodeType":"text"},{"data":{"uri":"https://www.fcc.gov/how-identify-and-avoid-package-delivery-scams"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"the Federal Communications Commission (FCC","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"underline"}],"value":"),","nodeType":"text"},{"data":{},"marks":[],"value":" for example, “fedx.com” or “fed-ex.com” closely resemble the legitimate site ","nodeType":"text"},{"data":{"uri":"https://www.fedex.com/en-us/home.html"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"fedex.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", and these tricky spellings and messages make you think you’re dealing with the real company.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"58HDKNuMXVWxG04AakchZ5","type":"Entry","createdAt":"2023-12-06T09:08:54.756Z","updatedAt":"2023-12-06T09:08:54.756Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"Visit our holiday hub","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"59iUpI6un0ziTejwqZH96V","type":"Asset","createdAt":"2023-12-06T09:08:46.402Z","updatedAt":"2023-12-06T09:08:46.402Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"locale":"en-GB"},"fields":{"title":"Visit our holiday hub","description":"","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/59iUpI6un0ziTejwqZH96V/9bea6b57fa467c0f0c74914db061f141/Visit_our_holiday_hub.jpg","details":{"size":320505,"image":{"width":1200,"height":600}},"fileName":"Visit our holiday hub.jpg","contentType":"image/jpeg"}}},"link":"https://www.trustpilot.com/blog/buy-with-confidence/holiday-hub"}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Protect yourself from parcel theft","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nearly one in four people has fallen victim to porch piracy in the last year, according to a report from ","nodeType":"text"},{"data":{"uri":"https://www.security.org/package-theft/workers-return-to-office/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Security.org","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", a home safety product review company. If you live in an apartment building, your packages can easily get scooped up right in front of your door. And without a front door security camera, it’s hard to track this kind of theft because there’s no way to see who did it — A neighbor? Someone following a delivery truck? — or know when it happened.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Tips to avoid packages being stolen","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’re worried about parcel theft, request that yours require a signature. It might come with an extra fee but it could be worth it, especially on a pricey order. Another option is to schedule your delivery to arrive when you’re home. With text alerts letting you know when a package is near, you may also be able to leave work and swing by your place to meet the delivery truck as well. If you’re not familiar with the company shipping your item, check out reviews online to see other people’s experience with them.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Seller scams are growing","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Even on a legitimate website, scams abound. It can happen on Facebook Marketplace or other secondhand sellers, and also creator sites like Etsy and Instagram. There are plenty of legitimate sales that happen through these sites, but with millions of users, they are also prone to scammers. Once you make a purchase with your credit card, the scammer gets your financial information, even if the item never arrives.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Minimize your exposure to seller scams","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"You can try to avoid this by checking out a seller’s history. How many previous sales have there been? What is the customer rating? Are there ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"reviews","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" by previous buyers? Read creator or shop information to learn more about the owner. You might even check to see if they are on social media. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If the account was recently created or doesn’t have many sales (or any at all), approach with caution. If you can’t find any evidence that a company exists beyond the very limited business page that you’re on, it can be a red flag.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"What to do if you’ve been scammed","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you make a purchase that never arrives or have reason to believe your credit card is compromised, report it to the ","nodeType":"text"},{"data":{"uri":"https://reportfraud.ftc.gov/#/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Federal Trade Commission","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Contact your bank or credit card issuer to let them know about the fraudulent charge to stop payment.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Report the account to Etsy, Facebook, Amazon, or wherever the shop exists. The process to get your money back might not be immediate, but in the meantime, you can stop others from falling victim to the same parcel delivery scam.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com/"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot’s Guidelines","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":", but have not been reviewed for compliance.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"265uGPA7Yy4p1iXjvig2YP","type":"Entry","createdAt":"2023-02-10T11:57:28.460Z","updatedAt":"2024-02-07T09:48:38.547Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":83,"revision":11,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"Romance scams: Spot the signs","slug":"romance-scams","metaDescription":"Romance scam work by tricking people into thinking they’re in a legitimate relationship in order to steal their money or personal information. Learn how to spot the signs and how to avoid becoming a victim.","locale":"US","date":"2024-01-17","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1HypJBAY3ObWONyOD2VwBc","type":"Entry","createdAt":"2022-10-20T09:35:46.791Z","updatedAt":"2022-10-20T09:35:46.791Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Carolyn McGinn","title":"Consumer Content Marketing Manager","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2wLrYehNF7QTlOQ6uSRzSb","type":"Asset","createdAt":"2022-10-20T09:27:08.232Z","updatedAt":"2022-10-20T09:27:08.232Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"Carolyn McGinn","description":"Consumer Content Marketing Manager","url":"https://images.ctfassets.net/b7g9mrbfayuu/2wLrYehNF7QTlOQ6uSRzSb/300b0877920734553515f7b842f8a305/Carolyn_McGinn.jpg","details":{"size":603676,"image":{"width":1733,"height":1423}},"fileName":"Carolyn McGinn.jpg","contentType":"image/jpeg","width":1733,"height":1423}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7oph9H4ek8eGAnoJdYMM5S","type":"Asset","createdAt":"2023-02-09T19:51:29.791Z","updatedAt":"2024-02-07T09:48:26.483Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":28,"revision":6,"locale":"en-GB"},"title":"Romance scams","description":"A woman sitting on a couch looking at her laptop","url":"https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg","details":{"size":27179,"image":{"width":640,"height":427}},"fileName":"romance-scams.jpg","contentType":"image/jpeg","width":640,"height":427},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4ShTOswKpA4YmyIX0iaIho","type":"Entry","createdAt":"2023-09-18T15:49:38.875Z","updatedAt":"2023-09-18T15:49:38.875Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"Romance scams","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7oph9H4ek8eGAnoJdYMM5S","type":"Asset","createdAt":"2023-02-09T19:51:29.791Z","updatedAt":"2024-02-07T09:48:26.483Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":28,"revision":6,"locale":"en-GB"},"title":"Romance scams","description":"A woman sitting on a couch looking at her laptop","url":"https://images.ctfassets.net/b7g9mrbfayuu/7oph9H4ek8eGAnoJdYMM5S/8ebddaf7f170d5488ad54549f161f5ab/romance-scams.jpg","details":{"size":27179,"image":{"width":640,"height":427}},"fileName":"romance-scams.jpg","contentType":"image/jpeg","width":640,"height":427}},"intro":"Let’s face it: dating is hard. Finding the right person takes time, effort and a whole load of trust. Throw in the added online element of finding a partner and things get even more complicated. ","content":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"While the internet and online dating apps have made it easier to connect with potential partners, they also make it easier for scammers to profit from people looking for love. Romance scams and the emotional and financial impact they have is an ever-growing problem. In 2022 alone, a","nodeType":"text"},{"data":{"uri":"https://www.ftc.gov/news-events/data-visualizations/data-spotlight/2023/02/romance-scammers-favorite-lies-exposed#ft1"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":" reported $1.3billion was lost to romance scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" in the US with almost 70,000 people reporting they’ve been a victim. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"And while it might seem like we have a handle on the potential dating dangers out there, newer, more sophisticated methods are always emerging, making it even more difficult to spot the scammers.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"What is a romance scam?","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Romance scammers trick people into thinking they’re in a legitimate relationship in order to steal their money or personal information. They can be extremely convincing, forming online connections and taking the time to build trust with their victim through frequent contact, loving messages and shared interests. Once they’ve formed a bond, they’ll ask their victim to give them something they want - like transferring money or sharing personal information (for example bank details or social security numbers). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Common romance scam scenarios include:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Claiming to work overseas (meaning meeting in person isn’t possible)","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Being in immediate danger and in need of money to get out of a situation","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Falling ill and needing money for medical expenses","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Asking for assistance to collect a delivery (which needs to be paid for)","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"How can people fall for online romance scams?","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Just like many other kinds of scams, like ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you"},"content":[{"data":{},"marks":[],"value":"phone scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/fundraising-fraud-how-to-make-sure-your-money-supports-the-right-cause"},"content":[{"data":{},"marks":[],"value":"charity scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", romance scams play on people’s emotions, encouraging them to act on their feelings without thinking about the potential red flags. Romance scammers often put in the time to build trust with their victims so they care deeply for them and believe they know them well enough not to question their intentions.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"How to spot a romance scam","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Scammers don’t make it easy to spot signs of fraud, they put in the time to appear authentic and avoid raising suspicion. But there are some behaviors that could be a sign that you’re dealing with a scammer. If you’re worried that you’ve fallen victim to a romance scam, or you just want to know what to look out for, keep these in mind:\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"They ask a lot of questions about you ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"You’ve just started talking and they want to know every little thing about you, from your first pet to your favorite teacher's name. Acting so eager to learn about you might come across as attentive but it could also be a way to gather personal information about you. \n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"But they don’t share a lot about themselves","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"They want to know all about you but they’re reluctant to give you much information. Acting secretive, avoiding questions and giving vague answers could be a sign of something dubious. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"They want to chat through personal communication methods ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"You can communicate through the channel you connected (like a dating website or app) but they want to start communicating by phone, email or social media ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"right away","nodeType":"text"},{"data":{},"marks":[],"value":". This is potentially a way to avoid the dating platform identifying their behavior. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"They move too fast","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"You only just recently started talking and they’ve already declared their love for you, proposed marriage or done something else to push your relationship to the next level. Increasing the intensity of the relationship could be a way to manipulate you into falling in love and letting your guard down.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"They won’t meet you in real life ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Whether they avoid the topic, make excuses or make plans and cancel, refusing to see you in person could be a red flag. The same goes for video chatting. Refusing to show their face could suggest that they’re not being honest with you. If meeting IRL does become a possibility, always prioritize your own safety when meeting someone you connected with online. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"They ask for money ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If they ask you for money, even if their story is believable, you should always stop and consider whether it could be a scam. Scammers are skilled in creating authentic stories with a sense of urgency to encourage you to act quickly before thinking of the consequences. Some scams involve claiming to be in danger or seriously ill or asking you to wire transfer or ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/gift-card-scams"},"content":[{"data":{},"marks":[],"value":"send gift cards","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Whatever the situation, it’s always best to stop and ask yourself if it could be a scam. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"How to avoid romance scams ","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Don’t share your phone number or email address right away","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Stick to communicating through the channel you connected on until you feel confident that the person is legit. Any pressure to move to more personal forms of communication more quickly than you’re comfortable with could be a warning sign. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Protect your personal details on social media ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Avoid sharing personal information on ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/social-media-scams-and-how-to-avoid-them"},"content":[{"data":{},"marks":[],"value":"social media ","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"to make it difficult for scammers to find details they could use to their advantage. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Don’t get caught up in a whirlwind ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"An intense, fast-moving online relationship might feel great but it’s vital that you really get to know the other person before you share anything personal with them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Do your research","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Search for your new partner on social media, Google them, do a ","nodeType":"text"},{"data":{"uri":"https://support.google.com/websearch/answer/1325808?hl=en\u0026co=GENIE.Platform%3DDesktop"},"content":[{"data":{},"marks":[],"value":"reverse image search","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" of their photos. If you uncover anything suspicious (like their photos on someone else’s profile) you shouldn’t ignore it. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Tell someone you trust about your new relationship ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Sharing the story of your new relationship can help identify any issues. A trusted friend or family member who isn’t connected to the relationship might be able to make you aware of things you haven’t noticed and support you in whatever you do next. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Trust your gut","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Maybe they said something strange or a story they told didn’t make sense. Whatever it is, trust your instincts before moving ahead.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you think it’s a scam, stop communicating","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If the warning signs tell you that the person you’re talking to is being deceitful, protect yourself and walk away. \n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"What to do if you’ve fallen victim to a romance scam ","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’ve been duped by a romance scammer the first step is not to feel embarrassed, scammers are experts in gaining your trust. If you’ve sent them money, contact your bank right away and follow their advice. In the US report the scam to the ","nodeType":"text"},{"data":{"uri":"https://reportfraud.ftc.gov/#/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"FTC","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{"uri":"https://www.actionfraud.police.uk/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Action Fraud","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" in the UK, and report their profile to the dating platform so they can investigate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com/"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot’s Guidelines","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":", but have not been reviewed for compliance.","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5a8cgSL6J7gIMP5IgWUzil","type":"Entry","createdAt":"2020-12-01T01:09:11.000Z","updatedAt":"2023-12-12T10:00:40.058Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":75,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"Holiday hoaxes: How scammers take advantage of the holiday season","slug":"holiday-hoaxes-how-scammers-take-advantage-of-the-holiday-season","metaDescription":"We're taking a look at comment holiday scams and how consumers can protect themselves and their finances when conducting their holiday shopping and activities. ","locale":"US","date":"2023-11-10","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5hfN7A6OeCcFtaVmE5p2Wq","type":"Entry","createdAt":"2020-05-07T15:43:40.128Z","updatedAt":"2023-04-04T10:45:06.279Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":275,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Lauren Sims","title":"Head of Consumer Marketing","description":"Lauren has over seven years of experience in executing multichannel and experiential marketing campaigns in the financial compliance, alcohol beverage, and software industries. When she's not acting as Trustpilot's cheerleader for all things consumer, you can find her training for her next marathon or cooking homemade pizza in her small, Brooklyn kitchen. \n","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3w79pfY4mhvV313avLN7V","type":"Asset","createdAt":"2020-05-07T15:43:32.636Z","updatedAt":"2021-10-01T11:48:03.099Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":2,"locale":"en-GB"},"title":"Lauren Sims, Consumer Marketing Manager, Trustpilot","url":"https://images.ctfassets.net/b7g9mrbfayuu/3w79pfY4mhvV313avLN7V/efa4cdd994e8f9a4b0859ae30a77cc7d/Lauren_Sims_Profile_1.png","details":{"size":870586,"image":{"width":800,"height":800}},"fileName":"Lauren_Sims_Profile_1.png","contentType":"image/png","width":800,"height":800}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2K5FFmJQBOihEaUNb56x8z","type":"Asset","createdAt":"2020-12-01T00:46:11.863Z","updatedAt":"2023-09-19T10:22:41.576Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":22,"revision":4,"locale":"en-GB"},"title":"Common scams during the holidays","description":"A person skiing on a mountain ","url":"https://images.ctfassets.net/b7g9mrbfayuu/2K5FFmJQBOihEaUNb56x8z/fda7a4ac17f523bc48da5abe59a3cdb9/holiday-scams.jpg","details":{"size":61566,"image":{"width":640,"height":480}},"fileName":"holiday-scams.jpg","contentType":"image/jpeg","width":640,"height":480},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6nOPhRC9yZCNP7ENKAb0xJ","type":"Entry","createdAt":"2020-12-01T00:47:47.109Z","updatedAt":"2023-09-19T10:23:11.885Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":13,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"Holiday hoaxes: How scammers take advantage of the holiday season","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2K5FFmJQBOihEaUNb56x8z","type":"Asset","createdAt":"2020-12-01T00:46:11.863Z","updatedAt":"2023-09-19T10:22:41.576Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":22,"revision":4,"locale":"en-GB"},"title":"Common scams during the holidays","description":"A person skiing on a mountain ","url":"https://images.ctfassets.net/b7g9mrbfayuu/2K5FFmJQBOihEaUNb56x8z/fda7a4ac17f523bc48da5abe59a3cdb9/holiday-scams.jpg","details":{"size":61566,"image":{"width":640,"height":480}},"fileName":"holiday-scams.jpg","contentType":"image/jpeg","width":640,"height":480},"articleWidth":true},"intro":"‘Tis the season of shopping and unfamiliar purchase experiences. As we all navigate the gift giving expectations of the holidays, we also see a rise in holiday scams and fraud that aim to take advantage of unsuspecting shoppers.\n","content":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In this article we explore some of the scams we may be exposed to at this time of year, ways to avoid them and tips for finding businesses to trust. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Be aware of gift card scams","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"During the holiday season, busy to-do lists may find us scrambling to get a last minute gift and oftentimes gift cards are the easiest solution. And financial pressures may be playing into their popularity this year too: our ","nodeType":"text"},{"data":{"uri":"https://press.trustpilot.com/trustpilot-holiday-spending-survey-2023"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"recent survey of US consumers","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" found that 41 percent are considering opting out of purchasing physical gifts that require wrapping and going digital for gifts instead. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Scammers see this as an opportunity and are on the lookout for ways to get you to pay for valueless gift cards. Whether it be fake websites selling nonexistent gift cards or a seemingly innocent ad in Facebook Marketplace offering discounts on unused gift cards, scammers will try and get you to turn over cash for gift cards they never intend to deliver, or with a zero balance.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2jPW0SbwrP4th9zf2cVVGE","type":"Entry","createdAt":"2023-11-13T13:37:14.815Z","updatedAt":"2023-11-13T13:37:14.815Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"linkDivider"}},"locale":"en-GB"},"fields":{"linkText":"Read our guide to spotting gift card scams","url":"https://www.trustpilot.com/blog/trends-in-trust/gift-card-scams"}}},"content":[],"nodeType":"embedded-entry-inline"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Here are a few guidelines to avoid getting scammed when shopping for gift cards:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Purchase gift cards in-person or directly from the business’ website whenever possible.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"When purchasing a gift card in-person, check to make sure the packaging and security seals haven’t been tampered with.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"If you’re sending a digital gift card, double check the email address and follow up with the recipient to make sure they received the card digitally shortly after it’s purchased.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Be extra cautious when checking a gift card balance online. There have been instances of fraudulent websites claiming to let you know your balance, but when the gift card information is entered on the website, fraudsters steal the information.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"While there are ","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":"some","nodeType":"text"},{"data":{},"marks":[],"value":" legitimate websites that offer discounted gift cards, be cautious when using third-party sites that sell gift cards at a discount. A good rule of thumb is that if the discount is too good to be true, it’s probably not legit.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"If you decide to use a third party website to purchase discounted gift cards, be sure to check their reviews on Trustpilot to ensure you’re buying from a legitimate merchant.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7wvTJahnbBGsDEOra4hUFX","type":"Entry","createdAt":"2020-12-01T01:03:20.046Z","updatedAt":"2020-12-01T01:03:20.046Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"Holiday hoaxes How scammers take advantage of the holiday season","featured":false,"image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1ddpg4hYc9PqJNVHhrLin6","type":"Asset","createdAt":"2020-12-01T01:02:58.629Z","updatedAt":"2023-09-19T10:25:56.291Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":19,"revision":3,"locale":"en-GB"},"fields":{"title":"Holiday hoaxes How scammers take advantage of the holiday season","description":"A cardboard box on a bike","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/1ddpg4hYc9PqJNVHhrLin6/e9169c29df5d957417ffc06da60b1e1d/holiday-scam-signs.jpg","details":{"size":80355,"image":{"width":640,"height":480}},"fileName":"holiday-scam-signs.jpg","contentType":"image/jpeg"}}},"articleWidth":true}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"So many packages, so much opportunity for fraud","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"More online shopping means more package deliveries for households to keep track of and more opportunities for scammers to take advantage of the busy holiday season. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Most of us know that “porch pirates” exist but there are more sophisticated scams you may be exposed to. For example, you may receive a “missed delivery” call asking you to confirm your credit card number or other personal or financial details before a package can be delivered. Scammers assume many households will have so many deliveries pending that they will neglect to check details of a package before handing over private information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4S8JVfVv3nars9AP7CGacP","type":"Entry","createdAt":"2023-11-13T13:46:59.567Z","updatedAt":"2023-11-13T13:46:59.567Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"linkDivider"}},"locale":"en-GB"},"fields":{"linkText":"Parcel delivery scams to watch out for all year round","url":"https://www.trustpilot.com/blog/trends-in-trust/parcel-delivery-scams"}}},"content":[],"nodeType":"embedded-entry-inline"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In order to make sure your packages arrive safely and scammers don’t take advantage of the stress and confusion that can occur during the holidays, follow these tips:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Check reviews on Trustpilot before ordering from a new or unfamiliar website to make sure they’re legitimate.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Check the company’s shipping estimate and shipping carrier to make sure you know when to expect the package and from which carrier.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Keep track of what online purchases you’ve made, the amount, and tracking information once it’s provided. The extra organizational step may seem like a headache, but you’ll feel better knowing that you didn’t overlook anything.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Never give sensitive personal information to anyone through phone, email, or in-person, even if they claim to be a representative of a shipping carrier and have an official logo. A carrier may need to see a copy of a valid ID to confirm you are the recipient of a package, but they should not need financial or personal information.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Never pay to receive a package. It is very rare that a package will require payment from the recipient for delivery. If you are unsure, get in touch with the sender of the package and ask them to confirm shipping details.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"The season scammers can take advantage of your generosity","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"People are more susceptible to ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/fundraising-fraud-how-to-make-sure-your-money-supports-the-right-cause"},"content":[{"data":{},"marks":[],"value":"encountering fraudulent charities or fake fundraising scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" during times of increased charitable activity. It’s an unfortunate truth that the season of giving also brings out scammers who are looking to take advantage of those who want to support legitimate ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/categories/non_profit_organization"},"content":[{"data":{},"marks":[],"value":"charities and non-profits","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". So we’ve summarized a few of our best tips to avoid sending well-meaning funds to dishonest organizations:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Donate to registered non-profits when possible and check their website for detailed information about their mission and how their funds are used.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Look to government agencies or watchdog groups such as ","nodeType":"text"},{"data":{"uri":"https://www.gov.uk/government/organisations/charity-commission"},"content":[{"data":{},"marks":[],"value":"Charity Commission","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{"uri":"https://www.guidestar.org/"},"content":[{"data":{},"marks":[],"value":"Guidestar","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" to verify that the non-profit organization you are supporting is legitimate.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Be extra cautious when using crowdfunding sites. There are many examples of ","nodeType":"text"},{"data":{"uri":"https://www.bbc.com/news/uk-england-kent-55021836"},"content":[{"data":{},"marks":[],"value":"individuals using crowdfunding websites to scam consumers","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" so try and find third party sources such as friends, family, or local news stories to verify the legitimacy of a crowdfunded cause.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use secure payment methods when donating online. It’s a red flag if a charity or individual is only willing to accept cash or upfront payment methods such as money orders, wire transfers, pre-loaded cards, or electronic currency.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7LkumDMiIiXt0ok0zBsm3b","type":"Entry","createdAt":"2023-11-13T13:49:01.636Z","updatedAt":"2023-11-13T13:49:01.636Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"linkDivider"}},"locale":"en-GB"},"fields":{"linkText":"Charity scams: How to make sure your money goes to the right cause","url":"https://www.trustpilot.com/blog/trends-in-trust/fundraising-fraud-how-to-make-sure-your-money-supports-the-right-cause"}}},"content":[],"nodeType":"embedded-entry-inline"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2BEvP29O3sHzI23cNa5KJg","type":"Entry","createdAt":"2020-12-01T01:08:43.944Z","updatedAt":"2023-09-19T10:27:40.245Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"Holiday hoaxes","featured":false,"image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7k09vPp2BpN1LI4sEwaHpZ","type":"Asset","createdAt":"2023-09-19T10:27:35.958Z","updatedAt":"2023-09-19T10:27:35.958Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"locale":"en-GB"},"fields":{"title":"Holiday hoaxes to avoid","description":"A woman looking at a laptop","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/7k09vPp2BpN1LI4sEwaHpZ/0f4ab1076f656a780e3a475eda7dc0c4/holiday-hoaxes.jpg","details":{"size":25449,"image":{"width":640,"height":427}},"fileName":"holiday-hoaxes.jpg","contentType":"image/jpeg"}}},"articleWidth":true}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Scammers go phishing during the holidays","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"With increased online shopping this holiday season comes increased scamming opportunities. We’re likely to be inundated with emails and advertisements offering us ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/buy-with-confidence/holiday-shopping-on-a-budget-how-to-get-the-best-deals-this-holiday-season"},"content":[{"data":{},"marks":[],"value":"sales and deals","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", and generally reminding us about all the money we need to spend (or have already spent). With so much cyber information coming through our screens, it’s easy to be less scrupulous about privacy and security than we normally are.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Scammers will take advantage of this and send “phishing” emails hoping to get our personal or financial information. Phishing scams are wide and varied but during the holidays they come disguised as one of many seemingly innocent subject lines sure to be found in your inbox. You may see imposters pretending to be your favorite brands email you with subject lines advertising great deals such as “Act now for free gift with purchase!” or “Limited time holiday sale.” You may also see emails with vague headlines such as “Your recent purchase” or “Shipping delay.”","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"These emails often have embedded links that take you to websites intended to steal your information or that can install malware on your computer.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In order to avoid falling victim to a phishing scheme, these are a tips you can follow:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Always check the email of the sender. If it’s one of your favorite brands or a website offering you a discount or deal, the email should reflect their website. Spelling mistakes or an unaffiliated email is a major red flag.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Does the greeting or tone of the email seem off? If so, it’s a red flag. Phishers may use greetings such as “Hi Dear” or “Dear User.” An email with an odd greeting or lots of spelling and grammar mistakes is a sign you may not be looking at an email from a legitimate brand.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"If an email repeatedly tells you to “act now!” or creates a sense of urgency around updating personal or financial information, or if the email is threatening in any way, there is a good chance the email isn’t legit.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Finally, if you’re not sure if the email you received from a company or brand is spam, reach out directly to their customer service department to confirm the email came from them.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"We know the holidays can be overwhelming and the last thing you want to be concerned with, on top of everything else, is getting scammed. Trustpilot is here to help you navigate this busy time with millions of reviews from consumers just like you. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Reviews can help you verify new purchase experiences so you can buy with confidence. And if you’ve had an experience with a business this holiday season that you’d like to share with others, leave them a review on ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Trustpilot","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com/"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot’s Guidelines","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":", but have not been reviewed for compliance.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6iDRW6opbDvfchBqhSiXgT","type":"Entry","createdAt":"2022-10-31T15:48:05.771Z","updatedAt":"2023-12-11T13:21:27.167Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":93,"revision":8,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"Gift card scams: What to look out for and how to avoid them","slug":"gift-card-scams","metaDescription":"There are many different kinds of gift card scams — and the scammers like to strike during the holidays. Here are a few common gift card scams to avoid.","locale":"US","date":"2023-11-01","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"58cmIvBF1idxGy3jhrgQiX","type":"Entry","createdAt":"2022-10-31T15:38:22.894Z","updatedAt":"2022-10-31T15:38:22.894Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Lisa Milbrand","title":"Writer","description":"Lisa Milbrand is a freelance writer who regularly covers consumer-focused and financial topics for Trustpilot and other major sites","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"34azxLx0hU2GCy8TrgNn2i","type":"Asset","createdAt":"2022-10-31T15:37:56.174Z","updatedAt":"2024-05-24T10:02:36.674Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":10,"revision":3,"locale":"en-GB"},"title":"Lisa Milbrand","description":"Lisa Milbrand","url":"https://images.ctfassets.net/b7g9mrbfayuu/34azxLx0hU2GCy8TrgNn2i/b31afa380426cfb604de3efbe86139d5/Lisa_Milbrand_1_1080x1920.jpg","details":{"size":1293647,"image":{"width":1080,"height":1920}},"fileName":"Lisa_Milbrand 1_1080x1920.jpg","contentType":"image/jpeg","width":1080,"height":1920}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2aXvUSz0hftt0mGzrWrThH","type":"Asset","createdAt":"2022-10-31T14:29:51.128Z","updatedAt":"2022-10-31T15:09:04.967Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":9,"revision":2,"locale":"en-GB"},"title":"Gift card scams","description":"","url":"https://images.ctfassets.net/b7g9mrbfayuu/2aXvUSz0hftt0mGzrWrThH/67c281bbd495ae3273115597b493052e/TP_Industries_10.jpg","details":{"size":891067,"image":{"width":3024,"height":2268}},"fileName":"TP_Industries_10.jpg","contentType":"image/jpeg","width":3024,"height":2268},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"633uKwSa8CmYsoWlguYsqe","type":"Entry","createdAt":"2022-10-31T14:30:13.954Z","updatedAt":"2022-10-31T15:09:08.973Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"Gift card scams","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2aXvUSz0hftt0mGzrWrThH","type":"Asset","createdAt":"2022-10-31T14:29:51.128Z","updatedAt":"2022-10-31T15:09:04.967Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":9,"revision":2,"locale":"en-GB"},"title":"Gift card scams","description":"","url":"https://images.ctfassets.net/b7g9mrbfayuu/2aXvUSz0hftt0mGzrWrThH/67c281bbd495ae3273115597b493052e/TP_Industries_10.jpg","details":{"size":891067,"image":{"width":3024,"height":2268}},"fileName":"TP_Industries_10.jpg","contentType":"image/jpeg","width":3024,"height":2268}},"intro":"Scam artists strike hard during the holiday season, when most gift card purchases happen. ","content":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Gift cards make for an easy holiday gift—which is why more than $172.5 billion worth were sold in the US in 2021, according to market research firm ","nodeType":"text"},{"data":{"uri":"https://www.globenewswire.com/en/news-release/2022/03/23/2408637/28124/en/United-States-Gift-Card-and-Incentive-Card-Market-Report-2022-Market-is-Expected-to-Grow-by-9-5-to-Reach-188-832-7-Million-in-2022-Forecast-to-2026.html"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Research and Markets","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". That’s also why they’ve become a target for scams, with the ","nodeType":"text"},{"data":{"uri":"https://public.tableau.com/app/profile/federal.trade.commission/viz/FraudReports/LossesContactMethods"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Federal Trade Commission","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" reporting $113.5 million in losses to gift card fraud in the US in the first two quarters of 2022. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"As you’re getting ready to shop for the holidays (and perhaps add a gift card to your own wish list), here’s how to make sure that you — and your gift recipient — get exactly what you paid for.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Gift cards for payments ","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Is a gift card ","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":"really","nodeType":"text"},{"data":{},"marks":[],"value":" how the IRS or your electric company expects to get paid? No. But that’s one of the ","nodeType":"text"},{"data":{"uri":"https://consumer.ftc.gov/articles/gift-card-scams#what%20the%20scam%20looks%20like"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"biggest gift card scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" out there. Fraudsters call, email, or text you pretending to be a government employee, utility, lottery organization, or family member or friend. They say that you owe money for an overdue bill, or need to make a payment in order to collect your lottery winnings, or that a loved one has a crisis situation and needs immediate financial help.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Then they send you out to the stores to purchase gift cards, and give them the numbers and PINs so they can access the funds. According to the ","nodeType":"text"},{"data":{"uri":"https://www.ftc.gov/news-events/data-visualizations/data-spotlight/2021/12/scammers-prefer-gift-cards-not-just-any-card-will-do"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Federal Trade Commission","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", the most requested cards in this scam are Target, Google Play, Apple, eBay, and Walmart.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Solution: Know the payment rules","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Government agencies, utility companies, and lotteries will never ask for payment via gift card, and no legitimate lottery is going to require payment to collect your prize. Think twice whenever anyone requests money this way — and call the actual agency or company directly to verify what you owe. You should also confirm independently (via a direct call to their number or to another family member) whether your loved one is truly in dire straits — especially as ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"phone scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" are on the rise, with Americans losing nearly $30 billion to it each year, according to ","nodeType":"text"},{"data":{"uri":"https://www.truecaller.com/blog/insights/us-spam-scam-report-21"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"True Caller","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Gift cards from fake sites","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"When you search for “gift cards” online, you’ll find a whole slew of places to buy them — some of them offering significant discounts. On scam websites, either the card never materializes or it doesn’t have the correct balance (or any balance) added to it. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Solution: Go straight to the source for gift cards","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"The best way to avoid fake sites is to buy gift cards only from sites you know and trust (and are sure are legit). Major retailers like ","nodeType":"text"},{"data":{"uri":"http://costco.com"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Costco","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", ","nodeType":"text"},{"data":{"uri":"https://www.target.com/c/gift-cards/-/N-5xsxu"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Target","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", ","nodeType":"text"},{"data":{"uri":"https://www.amazon.com/s?k=amazon+-+gift+card\u0026adgrpid=1343604207829292\u0026hvadid=83975450700672\u0026hvbmt=be\u0026hvdev=c\u0026hvlocphy=164262\u0026hvnetw=o\u0026hvqmt=e\u0026hvtargid=kwd-83975910327614%3Aloc-190\u0026hydadcr=20136_13294919\u0026tag=mh0b-20\u0026ref=pd_sl_2a863j6upl_e"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Amazon","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", and ","nodeType":"text"},{"data":{"uri":"https://giftcards.walmart.com/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Walmart","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", which sell gift cards to other stores along with their own, will stand by your purchase and reimburse you if your gift card doesn’t work. Double check the URL before you buy and ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"check out Trustpilot reviews","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" from other shoppers to avoid purchasing from an imposter. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Deeply discounted gift cards","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Everyone loves a bargain, and this time of year, whether it’s on eBay, another online auction site, or a gift card exchange app, there are a ton of places where you can buy gift cards on the secondary market at a reduced price. But sometimes that deal may be a little too good to be true — which you discover when the card never arrives or comes with no money on it.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Solution: Seek out legitimate exchange sites","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Use sites like ","nodeType":"text"},{"data":{"uri":"https://www.cardcash.com/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"CardCash","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{"uri":"https://www.raise.com/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Raise","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", which have guarantees that help protect you for up to a year past the purchase. 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But people can tamper with those cards, writing down the card number and the PIN. They’ll wait for it to be activated, then take the balance before you even use it. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Solution: Inspect gift cards before you buy","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Look for any damage or missing protective stickers that could indicate tampering. In that case, tell an employee and check the racks for a gift card with intact packaging. 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","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Unheard of deals are unheard of for a reason","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Many retailers compete for attention around similar products during the holidays. For instance, you might see Amazon and Walmart all promoting the same discounts on toys, TVs, and household goods. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’re looking for something specific and can’t find any deals, you might be ecstatic to receive an email touting a discount on the product you want. But you’ve never heard of the retailer — is that a problem? Quite possibly, yes. If a deal looks too good to be true, and you don’t recognize the vendor, it might be a scam. Delete the email or close the browser, and definitely don’t click on any links. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’re unsure about a company’s practices, check out their ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Trustpilot","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" profile page to see if others have shared their experience.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Be wary of weird payment requests","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"The ","nodeType":"text"},{"data":{"uri":"https://www.ftc.gov/news-events/news/press-releases/2022/02/new-data-shows-ftc-received-28-million-fraud-reports-consumers-2021-0"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Federal Trade Commission (FTC)","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" reports that 2.8 million consumers lost almost $6 billion in fraud last year. Requests for payment by wire transfer, cryptocurrency, or gift cards could be scams, according to the ","nodeType":"text"},{"data":{"uri":"https://www.fbi.gov/news/stories/avoid-holiday-shopping-scams-112719"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Federal Bureau of Investigation (FBI)","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Crypto isn’t well-regulated and money that is wire transferred comes directly out of your bank account. Your account could be wiped out and it could take weeks to recoup the loss—if your bank approves it. Debit cards and wire transfers don’t have the same protections as credit cards, which generally allow you to dispute a charge or get a refund if a fake charge goes through. If you get a wire transfer or crypto payment request, ignore it and block the caller.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Also, watch out for ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"phone scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" that pressure you into payment over the phone. These could be done any number of different ways, like a fraudster posing as a legitimate company (even if you’ve never done business with them) or scaring you into paying for something they say is overdue. If you can’t verify the company or get a call-back number, those can be red flags. Never give personal and financial information over the phone and if anyone requests payment over the phone, especially as a wire transfer or a deposit into an unknown account, hang up.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Credit card skimming is real","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Still, even credit cards are vulnerable to Black Friday scams. When you head to the stores, all your information can be stolen with a single swipe. Credit card skimming involves a tiny reader that is discretely attached to a card-swiping machine. When you swipe your card, the skimmer takes your information. It can happen at your ATM, gas station, and yes — your favorite Black Friday shopping retailer. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"What to watch for? A card reader that shows signs of tampering, wiggles when you touch it, or protrudes slightly rather than a flat surface that you insert your card into. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Do due diligence before donating to a fake charity","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’re branching out and donating to a new charity this season, beware of any you aren’t familiar with that seem adamant about getting your money. If the charity has a weird payment request (see above) or you can’t find details about them online (annual report, physical address, and other specifics), you might be running into a scam. Before passing along your personal or financial details look for ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/fundraising-fraud-how-to-make-sure-your-money-supports-the-right-cause"},"content":[{"data":{},"marks":[],"value":"signs that the charity is legitimate","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Even if the mission is in line with your values, don't get tricked into believing it’s a real company when it’s not. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"What we learned from reviews ","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"We analyzed 850.000 reviews left on Trustpilot in the 10 days before and after Black Friday 2021. Here’s what we found:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"More negative reviews were left around Black Friday than at any other time of year.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/categories/jewelry_watches"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Jewelry \u0026 watches","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/categories/computers_phones"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"computers \u0026 phones","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", and ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/categories/gaming"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"gaming","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" saw the biggest increase in negative reviews after Black Friday.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/categories/clothing_store"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Clothing","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/categories/shoe_store"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"shoes","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/categories/cell_phone_store"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"phones","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/categories/furniture_stores"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"furniture","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" companies were the most-viewed categories on Black Friday. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’re planning on snapping up a bargain this Black Friday, don’t forget to search for top-rated companies on ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Trustpilot","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and let reviews help you decide if a deal is legit or too good to be true. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Staying safe this Black Friday","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"The holidays should be a joy-filled time. Don't let Black Friday scams put a damper on your enthusiasm. Do your homework on the item you’re planning to buy, what method of payment is safest and ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"where you’re buying it from","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". The more proactive you are about protecting yourself, the less likely you are to be scammed this holiday season.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot’s Guidelines","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":", but have not been reviewed for compliance.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"jLyKSm73plmW0P68caf17","type":"Entry","createdAt":"2023-02-13T23:13:53.782Z","updatedAt":"2023-09-19T09:59:55.949Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":71,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"Text message scams: A complete guide","slug":"text-message-scams","metaDescription":"Text message scams are unfortunately a part of modern life, but the best way to protect yourself is to know the signs of a scam text, what to do if you receive one and the steps to take if you become a victim. ","locale":"US","date":"2023-09-19","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1HypJBAY3ObWONyOD2VwBc","type":"Entry","createdAt":"2022-10-20T09:35:46.791Z","updatedAt":"2022-10-20T09:35:46.791Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Carolyn McGinn","title":"Consumer Content Marketing Manager","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2wLrYehNF7QTlOQ6uSRzSb","type":"Asset","createdAt":"2022-10-20T09:27:08.232Z","updatedAt":"2022-10-20T09:27:08.232Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"Carolyn McGinn","description":"Consumer Content Marketing Manager","url":"https://images.ctfassets.net/b7g9mrbfayuu/2wLrYehNF7QTlOQ6uSRzSb/300b0877920734553515f7b842f8a305/Carolyn_McGinn.jpg","details":{"size":603676,"image":{"width":1733,"height":1423}},"fileName":"Carolyn McGinn.jpg","contentType":"image/jpeg","width":1733,"height":1423}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1ppig3JkC1hDItR30hjP1h","type":"Asset","createdAt":"2023-09-19T09:55:23.918Z","updatedAt":"2023-09-19T09:55:23.918Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":1,"locale":"en-GB"},"title":"text message scams","description":"a woman sitting on a couch looking at her phone","url":"https://images.ctfassets.net/b7g9mrbfayuu/1ppig3JkC1hDItR30hjP1h/be89e8f8eea05a75605194a42b123acc/text-message-scams.jpg","details":{"size":32305,"image":{"width":640,"height":427}},"fileName":"text-message-scams.jpg","contentType":"image/jpeg","width":640,"height":427},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1VpPwVgJjuTocwU1k2bICf","type":"Entry","createdAt":"2023-09-19T09:55:44.615Z","updatedAt":"2023-09-19T09:55:44.615Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"text message scams","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1ppig3JkC1hDItR30hjP1h","type":"Asset","createdAt":"2023-09-19T09:55:23.918Z","updatedAt":"2023-09-19T09:55:23.918Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":1,"locale":"en-GB"},"title":"text message scams","description":"a woman sitting on a couch looking at her phone","url":"https://images.ctfassets.net/b7g9mrbfayuu/1ppig3JkC1hDItR30hjP1h/be89e8f8eea05a75605194a42b123acc/text-message-scams.jpg","details":{"size":32305,"image":{"width":640,"height":427}},"fileName":"text-message-scams.jpg","contentType":"image/jpeg","width":640,"height":427}},"intro":"Our phones make our busy lives easier, there’s no denying it. From banking to shopping, a few clicks can tick those essential life admin tasks off the to-do list, leaving us with more time for the things we care about. ","content":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"They’re never far from our hands and they play such a central part in our lives that we often let our guard down when using them. So when we get a text message from an unfamiliar number, it doesn't automatically scream “danger”. But that’s what the scammers are banking on. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The reality is that while our phones help streamline our lives, they also give scammers easier access to us than ever before, exploiting the trust we have in our devices and the personal connection we have with them. Text message scams are on the rise, with ","nodeType":"text"},{"data":{"uri":"https://www.truecaller.com/blog/insights/truecaller-insights-2022-us-spam-scam-report"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Truecaller","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" reporting that they have more than doubled over the last three years. While scam texts are unfortunately a part of modern life, the best way to protect yourself is to know the signs of a scam text, what to do if you receive one and the steps to take if you become a victim. Read on to learn:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"How scam text messages work","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Why there are so many these days ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Signs of a scam text message ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"What to do if you receive a scam text ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Why you shouldn't respond","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"What to do if you’ve been scammed","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"How text message scams work","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Text message scams, also known as “smishing” attempt to trick you into sharing your financial or personal information. Scam texts often look likely they’re from an organization you know and trust (like a bank, ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/parcel-delivery-scams"},"content":[{"data":{},"marks":[],"value":"delivery company","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", government agency or health company), giving you a false sense of security. They’ll typically contain a link which will lead you to a page to send money, share details or inadvertently install malware on your phone. Scam texts can have an urgent or threatening tone to encourage you to act quickly and without thinking.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Why are there so many text message scams out there?","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"It makes sense that text messages are such a popular tool for scammers as they’re such an easy way for them to reach us. They’re easy to create, they don’t need to be particularly sophisticated and they exploit the trust we have in our phones. They can also be sent to a large number of people at the same time, increasing the chances that a handful might be duped. We’re also more likely to be exposed to texts than we might be to a ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you"},"content":[{"data":{},"marks":[],"value":"scam call","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" (you might think twice before answering a call from an unknown number but chances are you’ll open a text without thinking). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"How do people get scammed through text?","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"A text message often comes through when you’re busy doing something else like facing the morning commute, watching a movie with the family or feeding the dog. We’re human, and it’s easy to miss the subtle red flags in a text when it doesn’t have your full attention. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2vmlnTyXiPwga9XWFLG6Uv","type":"Entry","createdAt":"2023-09-19T09:57:53.396Z","updatedAt":"2023-09-19T09:57:53.396Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"how to spot a text scam","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6m0wVYkx3ZCvay7EBugsL7","type":"Asset","createdAt":"2023-02-13T23:10:29.827Z","updatedAt":"2023-09-19T09:57:49.989Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":2,"locale":"en-GB"},"fields":{"title":"how to spot a text scam","description":"someone with their eyes closed looking unhappy with a phone on the table in front","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/6m0wVYkx3ZCvay7EBugsL7/856edce855319286c65596d19008409c/TP_Business-Scenarios_14.jpg","details":{"size":681660,"image":{"width":2093,"height":1569}},"fileName":"TP_Business-Scenarios_14.jpg","contentType":"image/jpeg"}}}}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Signs that a text message might be a scam ","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Unsure if that strange text you’ve received is real? These are just a few of the features that could indicate that it’s a scam:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"They ask for personal information ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"A text message asking for your financial or personal information (like your bank details or passwords) is likely a scam. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"There are spelling or grammar errors","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"A typo or grammar error in a text should make you stop and consider if the message is legitimate. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"The tone is urgent or threatening","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Messages warning that you need to act right now could be trying to make you panic and act without thinking. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"A prize or gift is on offer","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"A text offering you a free gift or claiming you’re the winner of a prize should be treated with caution. It might just be too good to be true. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"It’s from an unfamiliar number ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Be careful if you’ve received a text from a number you don’t know and don’t share any details until you’re confident that you know who sent the message. To further complicate things, in some cases a scammer might claim to be a family member or friend texting from another phone. Whatever the situation, it’s always best to verify the identity of the sender before taking any action. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"What happens if you text a scammer back?","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Responding to a scam text tells the scammers that your number is active and could result in you receiving more scam texts. It could also leave you open to disclosing personal information. The bottom line is it’s best to be cautious and avoid replying to any texts that could be a scam. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"What to do if you think you’ve been scammed","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Realizing you’re the victim of a text scam can be extremely upsetting and although it might be difficult to think clearly, there are a few steps you can take, including:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Contacting your bank","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’ve sent money, explain the situation to your bank and follow their instructions. If the text claims to have been from your bank do not call the contact number in the text, do your own research and find the legitimate contact number for your bank.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Changing your passwords ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Change the passwords and login details for any accounts that might be at risk of being accessed by the scammers. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Monitoring your accounts","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"It’s a good idea to regularly check your bank accounts and credit report for any suspicious activity. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Reporting the scam ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Report your experience to relevant authorities, like the ","nodeType":"text"},{"data":{"uri":"https://reportfraud.ftc.gov/#/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"FTC","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" in the US, to help prevent others from falling victim to the same scam. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com/"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot’s Guidelines","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":", but have not been reviewed for compliance.","nodeType":"text"},{"data":{},"marks":[],"value":"\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"27lP6z983tTh9jJsj616tK","type":"Entry","createdAt":"2021-10-20T15:55:54.068Z","updatedAt":"2023-09-19T10:18:39.099Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":64,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"Social media scams and how to avoid them ","slug":"social-media-scams-and-how-to-avoid-them","metaDescription":"Each year an alarming amount of people fall prey to social media scams. And the number is only growing. Learn about the different social media scams and how you can protect yourself. ","locale":"US","date":"2023-09-19","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7IXTO3y3SfRp898TBVnGDU","type":"Entry","createdAt":"2020-02-06T20:13:55.529Z","updatedAt":"2021-09-29T19:02:28.197Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":21,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Joseph Russell","title":"Content Strategist","description":"Joseph spends his days helping eCommerce companies understand the power of reviews and what they can do for their businesses in terms of conversion, SEO, and reputation management. When he's not focused on tech marketing, he enjoys a nice glass of wine, a good book, and making sure he's sending better memes than anyone else in his friend group.","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"52tqjRo05CSAfVjg9oJSq","type":"Asset","createdAt":"2020-02-06T20:13:49.436Z","updatedAt":"2020-02-06T20:13:49.436Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":1,"locale":"en-GB"},"title":"Joe Author Bio","url":"https://images.ctfassets.net/b7g9mrbfayuu/52tqjRo05CSAfVjg9oJSq/a55965752419ea3df25fef8102ebd6f0/Joe_Author_Bio.png","details":{"size":146940,"image":{"width":300,"height":300}},"fileName":"Joe Author Bio.png","contentType":"image/png","width":300,"height":300}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5fchA0UDyWhqwVk58izygN","type":"Asset","createdAt":"2021-10-20T15:54:25.899Z","updatedAt":"2023-09-19T10:14:43.971Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":19,"revision":2,"locale":"en-GB"},"title":"Social media scams and how to avoid them","description":"Three women looking at laptops and a tablet","url":"https://images.ctfassets.net/b7g9mrbfayuu/5fchA0UDyWhqwVk58izygN/5adf75344ceefdcac518cfb9cd5e6e28/social-media-scams.jpg","details":{"size":58071,"image":{"width":640,"height":480}},"fileName":"social-media-scams.jpg","contentType":"image/jpeg","width":640,"height":480},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5ElKNPraQH2BiVFa0LJ8UP","type":"Entry","createdAt":"2021-10-20T15:41:00.099Z","updatedAt":"2023-07-17T15:14:53.970Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"Social media scams ","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4kRtvr1GyVYMkIr3uKMbsN","type":"Asset","createdAt":"2021-10-20T15:40:55.315Z","updatedAt":"2021-10-20T15:40:55.315Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"locale":"en-GB"},"title":"Social media scams and how to avoid them","description":"","url":"https://images.ctfassets.net/b7g9mrbfayuu/4kRtvr1GyVYMkIr3uKMbsN/c821e8a57ae0a017bf8bfc882250706c/prateek-katyal-xv7-GlvBLFw-unsplash__1_.jpg","details":{"size":125995,"image":{"width":2048,"height":1365}},"fileName":"prateek-katyal-xv7-GlvBLFw-unsplash (1).jpg","contentType":"image/jpeg","width":2048,"height":1365}},"intro":"Relatively speaking, social media is still pretty new. In the time that social media has been around we’ve seen different platforms rise and fall. ","content":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We’ve also become desensitized to many social media platforms – and their terms and conditions – changing so regularly that we barely even attempt to keep track of what’s changed. For most of us it’s easier to go with the flow and enjoy social media as a way to have fun and connect with others online. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"But because of this attitude, many people fall prey to scams and fraud on social media. In fact in 2022 a total of ","nodeType":"text"},{"data":{"uri":"https://consumer.ftc.gov/consumer-alerts/2023/02/top-scams-2022"},"content":[{"data":{},"marks":[],"value":"$1.2 billion was lost to scams which started on social media","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"It’s easy to read about social media scams – and often scams in general – and think you wouldn’t fall for something like that. But the sheer amount of money lost to them each year shows that we all need to be more wary of how we interact with social media platforms and the strangers who use them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"There are some big similarities in the types of social media scams we see and the ways that you can avoid them. Most of them either take advantage of our human emotions or general carelessness on the internet – and sometimes both. Being more aware of this can help you avoid getting scammed on social media. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Common social media scams","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Quizzes and third-party apps","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Social media ","nodeType":"text"},{"data":{"uri":"https://www.bbb.org/article/news-releases/16992-scam-alert-that-facebook-quiz-might-be-a-big-data-company-mining-your-personal-information"},"content":[{"data":{},"marks":[],"value":"quiz scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" are a pretty common offender in the world of social scamming. They work by either launching a separate app that you inadvertently give permission to pull personal information from your profile (usually from accepting their terms and conditions), or by asking you questions that are common login security questions to get your information and then hack your accounts. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If a quiz is asking you for the street you grew up on, your high school mascot, or your first pet’s name, chances are they aren’t really trying to tell you which early 2000’s rom com you are. They’re trying to hack into your accounts. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"And launching a separate app should always be treated with caution because scammers know that users are rarely checking the terms they’re agreeing to when they accept them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Is that you in this photo or video?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"In this scam a stranger will message you and ","nodeType":"text"},{"data":{"uri":"https://www.aarp.org/money/scams-fraud/info-2019/social-media.html"},"content":[{"data":{},"marks":[],"value":"ask if it’s you in a picture or video they found","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", with a link at the end of the message. They’ll send you to a mirror site that looks like Facebook, prompt you to login again, and then steal your login credentials. This scam works because it preys on our anxieties and curiosity. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Why is a photo of me being circulated? Do I look bad in the photo? How does this stranger know it’s me in the photo?","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"It’s easy to give in to this kind of curiosity, but getting a direct message from a stranger can often be a red flag, especially when they’re sending you a link. Try to only engage – whether it’s responding, or following a link – with people that you actually know. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Hidden charge scams and recurring charges","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"uri":"https://us.norton.com/internetsecurity-online-scams-top-5-social-media-scams.html"},"content":[{"data":{},"marks":[],"value":"Hidden charge scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" will tempt your boredom with a funny quiz and once you’ve finished it will ask for your cell phone number to send you the results. You’ve already wasted your time with the quiz, so you go ahead and enter your number to see the results. And while they will send you your results – you’ve likely unwittingly opted in to an additional charge added to your cell phone bill each month. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"It may not even be a quiz. It can be anything that will pique your interest enough to get your cell phone number. These scams are particularly effective because since you’re already used to seeing a charge from your cell phone provider every month, it often takes people a long time to realize they’ve even fallen for a scam. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Romance scams and emotional manipulation","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"A ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/romance-scams"},"content":[{"data":{},"marks":[],"value":"romance scam","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" is when someone convinces you to enter an online relationship with them in order to get your money. They used to be limited to dating apps but these types of scammers have increasingly started targeting people on popular social media platforms as well. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If a stranger’s profile seems too perfect, be on your guard. Some warning flags could also be that their romantic gestures and feelings are escalating really fast, they just so happen to live far away, they have a job that can't be verified, or they never seem available to video chat. These factors on their own may not indicate someone has less-than-noble intentions. But, if after getting closer to you and establishing an emotional connection they say they need money for things like paying off debts, medical expenses, or for travel (often to come see you) then these are red flags. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"To many people this sounds like an obvious scam they would never fall for, but in 2022 reported losses to romance scams ","nodeType":"text"},{"data":{"uri":"https://www.ftc.gov/news-events/data-visualizations/data-spotlight/2023/02/romance-scammers-favorite-lies-exposed"},"content":[{"data":{},"marks":[],"value":"reached $1.3 billion","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". We all feel the need for human connection and scammers prey on this fact. You think you wouldn’t fall for it until you do – so be careful if you find an online boo. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Check out our ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/romance-scams"},"content":[{"data":{},"marks":[],"value":"guide to romance scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" to learn more. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"See who viewed your profile scams","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"The scams that have offered to ","nodeType":"text"},{"data":{"uri":"https://www.techtimes.com/articles/254156/20201113/cybercriminals-stealing-facebook-logins-through-who-viewed-profile-fake-links.htm"},"content":[{"data":{},"marks":[],"value":"show you who is viewing your profile","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" have been around since nearly the beginning of Facebook, but variations of them are still alive and well on almost every social media platform. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The reason these scams never seem to stop working is because they play on our egoic tendencies and innate curiosity. Of course we’re all dying for that information – even though social media companies have given no indication that they will ever provide it. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Typically these offers will take you to a third-party app that you’ll need to authorize before it can show you who has supposedly been viewing your profile, and during that authorization they can hack your account or steal valuable personal information. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We’re all dying to know if that one ex is still pining over us, but please don’t fall for this type of scam. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Hidden URLs and the pitfalls of shortened links","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We’ve grown used to shortened URLs for apps like Twitter, but these can be dangerous too. Since you never see the full URL, at first glance you can’t be sure where it’s going to take you. It could take you to a site that will try to install malware on your device and hack into your personal information. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Because shortened URLs are so ubiquitous online it’s pretty hard to avoid them altogether. The best thing to do here is to try and be cautious. If you think there’s a chance that it might be a scam or you’re not sure if it’s legitimate, try copying the URL into ","nodeType":"text"},{"data":{"uri":"https://www.expandurl.net/"},"content":[{"data":{},"marks":[],"value":"ExpandURL","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" or ","nodeType":"text"},{"data":{"uri":"https://transparencyreport.google.com/safe-browsing/search"},"content":[{"data":{},"marks":[],"value":"Google Safe Browsing","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" to check its safety before you click on it. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"heading-2"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6c7YeWg0TLrtgYfJlLWAP7","type":"Entry","createdAt":"2021-10-20T15:50:38.632Z","updatedAt":"2023-09-19T10:16:48.510Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"Social media scams","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"iZYP6aKcY6Hq8lL1lUn2l","type":"Asset","createdAt":"2023-09-19T10:16:45.317Z","updatedAt":"2023-09-19T10:16:45.317Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":1,"locale":"en-GB"},"fields":{"title":"social media scam","description":"a woman looking at a tablet","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/iZYP6aKcY6Hq8lL1lUn2l/4d1d86a2fec740c3a5fe5fb989596df1/social-media-scam.jpg","details":{"size":38421,"image":{"width":640,"height":427}},"fileName":"social-media-scam.jpg","contentType":"image/jpeg"}}},"articleWidth":true}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"How to avoid social media scams","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Unfortunately, the nature of scams is always evolving, with perpetrators constantly finding new ways to outwit people as the older methods prove less effective. With that in mind, the above list certainly doesn’t cover all of the scams you should watch out for on social media. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"But since many different social media scams rely on the same basic concepts or tactics, there are a few things you can keep in mind to stay safe on social media. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Be a little more selective with your terms and conditions","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Accidentally giving permissions are a really common theme in social media scams. Because fewer and fewer of us actually read the terms and conditions on anything, many scams revolve around you launching a third-party app and unwittingly giving them permission to pull your personal information, bill you for charges, and more. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If reading terms and conditions is just not something you’re ever going to subject yourself to, try to be a little more selective about what kinds of apps you’re willing to click accept for and why. Is it actually worth the risk? ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Keep your information private","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"It doesn’t matter if it’s your phone number, your credit card information, or your login credentials for your social media accounts. You should be conscious of where you’re entering this information and why. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We’ve become pretty numb to giving out information like this but that’s exactly why some of these scams – the ones we assume we would never be foolish enough to fall for – work. Anytime you need to enter your personal information, ask yourself whether the source seems legitimate and whether or not it’s even worth it to enter your information. If it’s for something as pointless as a quiz result, it’s probably a case of better safe than sorry. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Be conscious of who you interact with online","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We’ve also become accustomed to following – and being followed by – people that we don’t actually know in person. While most of the time this is probably not suspicious, if a stranger is trying to directly message you, you should at least be asking yourself why. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"It will start innocently enough at first – it always does – but if anything feels off about your interactions with another user then it probably is. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"And be especially conscious if that stranger wants some sort of action from you. It doesn’t matter if it’s a link, a wire transfer, or something else. If a stranger is in your messages asking for any sort of direct action from you, it may be a scam. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Of course getting asked for money online feels like a scam, but since many of these scams involve levels of emotional manipulation before they ask for the money, being cautious of interacting with strangers online at all can really help you cut some scammers off before they even begin. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Keep your social media fun and your information safe","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"There are two common themes throughout this article. The first is around people thinking they aren’t foolish enough to fall for a social media scam. The second is around us becoming so intertwined with online platforms – and the behaviors on them – that we rarely pause to question them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Hackers and scammers heavily rely on both of these things to successfully get your personal information or money. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Depending on where you live, there are different local agencies to help report and stop scams like this. Check with your local consumer protection agency to see what social media scams have been reported recently and to report a scam if you’ve been taken advantage of.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"And when it comes to scams, social media is just the start. ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you"},"content":[{"data":{},"marks":[],"value":"Phone scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/fundraising-fraud-how-to-make-sure-your-money-supports-the-right-cause"},"content":[{"data":{},"marks":[],"value":"charity scams","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" are also becoming more and more common. You can learn more about different ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust"},"content":[{"data":{},"marks":[],"value":"Trends in Trust here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7jg3LIwk7StRjTPoPPEOab","type":"Entry","createdAt":"2020-06-29T16:14:32.607Z","updatedAt":"2023-09-19T10:35:51.525Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":118,"revision":19,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"Charity scams: How to make sure your money supports the right cause","slug":"fundraising-fraud-how-to-make-sure-your-money-supports-the-right-cause","metaDescription":"Don't let charity scams deceive you. 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When she's not acting as Trustpilot's cheerleader for all things consumer, you can find her training for her next marathon or cooking homemade pizza in her small, Brooklyn kitchen. \n","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3w79pfY4mhvV313avLN7V","type":"Asset","createdAt":"2020-05-07T15:43:32.636Z","updatedAt":"2021-10-01T11:48:03.099Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":2,"locale":"en-GB"},"title":"Lauren Sims, Consumer Marketing Manager, Trustpilot","url":"https://images.ctfassets.net/b7g9mrbfayuu/3w79pfY4mhvV313avLN7V/efa4cdd994e8f9a4b0859ae30a77cc7d/Lauren_Sims_Profile_1.png","details":{"size":870586,"image":{"width":800,"height":800}},"fileName":"Lauren_Sims_Profile_1.png","contentType":"image/png","width":800,"height":800}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"Uk7FQE2Gtqdlgiwtmw4Vm","type":"Asset","createdAt":"2023-09-19T10:30:02.222Z","updatedAt":"2023-09-19T10:30:02.222Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":1,"locale":"en-GB"},"title":"charity scams","description":"A man and a woman sitting on a couch looking at laptops","url":"https://images.ctfassets.net/b7g9mrbfayuu/Uk7FQE2Gtqdlgiwtmw4Vm/e681233967c4b19a24a8831c8332275e/charity-scams.jpg","details":{"size":30477,"image":{"width":640,"height":427}},"fileName":"charity-scams.jpg","contentType":"image/jpeg","width":640,"height":427},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4PwUdckYqFPJhab0WAf16x","type":"Entry","createdAt":"2023-09-19T10:30:18.278Z","updatedAt":"2023-09-19T10:30:18.278Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"charity scams","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"Uk7FQE2Gtqdlgiwtmw4Vm","type":"Asset","createdAt":"2023-09-19T10:30:02.222Z","updatedAt":"2023-09-19T10:30:02.222Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":1,"locale":"en-GB"},"title":"charity scams","description":"A man and a woman sitting on a couch looking at laptops","url":"https://images.ctfassets.net/b7g9mrbfayuu/Uk7FQE2Gtqdlgiwtmw4Vm/e681233967c4b19a24a8831c8332275e/charity-scams.jpg","details":{"size":30477,"image":{"width":640,"height":427}},"fileName":"charity-scams.jpg","contentType":"image/jpeg","width":640,"height":427}},"intro":"Donating to a cause that matters to you can feel deeply personal. \n\nYou’re choosing to give your money away to a __charity__, purely because you believe in a cause. So when you find out that you actually got __scammed__ when you thought you were making a difference, it feels even more frustrating. Or – as is maybe more often the case – you donate your money and forget about it, not even realizing you were duped. \n","content":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Charity scams","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" are so common that they don’t even just happen to individuals. We have examples like when major companies like Apple, Google, and Microsoft ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.buzzfeednews.com/article/ryanmac/black-lives-matter-foundation-unrelated-blm-donations"},"content":[{"nodeType":"text","value":"inadvertently committed millions of dollars to the Black Lives Matter Foundation","marks":[],"data":{}}]},{"nodeType":"text","value":", which is not actually affiliated with the Black Lives Matter movement. It’s understandable that people may also make donations to suspicious, or even, nefarious organizations.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"With so much generosity out there, people are even more susceptible to charity fraud. In this guide we share practical advice for verifying the legitimacy of a charity or fundraiser, and how to avoid sending well-meaning funds to dishonest organizations.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"How to avoid charity scams","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Check if the charity is registered","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Using watchdog or official government websites, such as the UK’s ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.gov.uk/government/organisations/charity-commission"},"content":[{"nodeType":"text","value":"Charity Commission","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" or ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.guidestar.org/"},"content":[{"nodeType":"text","value":"Guidestar","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" for US charities, is one of the best ways to verify that the non-profit organization you are supporting is legitimate. In most countries, non-profits are required to register with the local tax authority as well, and sometimes the tax authorities will publish lists of these registered organizations.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Study the charity’s website for detailed information","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Registered charities will often have their own websites that give more information. Some potential questions you should be able to find answers to on a non-profit's website to help you verify legitimacy are:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"What is their mission?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" The organization should have a clear mission that specifically identifies the problems it is looking to solve. If the mission is extremely vague or nonexistent, this is suspicious.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Does it give information about the initiatives they support?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" The website should contain detailed information about what causes they support and what projects or initiatives they are funding.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"How do they spend their money?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Most organizations will publish detailed financial reports that account for all of their spending. If financial reporting isn’t available, look for success metrics around their initiatives such as how many projects they’ve completed or how many people they've helped. A website with no quantitative information should be approached with caution.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Is your donation tax-deductible?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If you live in a country that allows you to make tax-deductible donations, do additional research into how much of the donation is tax-deductible and verify this with your local tax authority.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Only use secure payment methods","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Most charities and non-profits will have a secure way for you to donate funds directly on their website using either a credit card or authorized payments system such as PayPal. There is security in using these payment methods because you may have recourse if the nonprofit turns out to be fraudulent in some way.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Generally, consumers should avoid cash or upfront payment methods such as money orders, wire transfers, pre-loaded cards, ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/gift-card-scams"},"content":[{"nodeType":"text","value":"gift cards","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" or electronic currency. These methods offer almost no security against fraudulent activity, and are not standard practice for most non-profits.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Be wary of unsolicited phone calls","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you receive a call from a telemarketer asking you to donate to an organization, never give credit card or payment information over the phone. If you’re interested in the cause they are fundraising for, ask for a website or other verifiable source where you can investigate some of the questions listed above before donating funds securely. This can help you avoid charity scams. Be wary of telemarketers that are overly pushy or pressure you to make donations immediately over the phone. Learn more about ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you"},"content":[{"nodeType":"text","value":"phone scams here","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":". \n\n","marks":[],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4CZMTtOmW8XLpFx0jh4xiS","type":"Entry","createdAt":"2023-09-19T10:34:49.712Z","updatedAt":"2023-09-19T10:34:49.712Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"How to avoid charity scams","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2U0EcJLa7RXa2HFXWwmJJ","type":"Asset","createdAt":"2023-09-19T10:34:31.430Z","updatedAt":"2023-09-19T10:34:31.430Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"fields":{"title":"How to avoid charity scams","description":"A contactless payment","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/2U0EcJLa7RXa2HFXWwmJJ/b349003692307e8ca3c2b61a45bd448d/charity-scam.jpg","details":{"size":29204,"image":{"width":640,"height":427}},"fileName":"charity-scam.jpg","contentType":"image/jpeg"}}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Be extra cautious when using crowdfunding sites","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Oftentimes there are very worthy causes looking to fundraise outside of the protection of a formal organization. These causes can range from natural disaster relief, to community improvement projects to family funeral expenses.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"However, there have been bad actors that take advantage of consumer generosity. In order to avoid these fake fundraisers, ask yourself these questions before donating:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Do I personally know anyone affiliated with this fundraiser?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If so, reach out to the person for more information about the fundraising plans. If not, try to find some additional sources to verify the legitimacy of the fundraiser such as social media pages or local news stories.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Has the organizer specified exactly how the funds will be used?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Any crowdsourced fundraiser should specify what they money is needed for. For example, if a community is fundraising for the unexpected loss of a family member, the fundraising page should specify that it's helping cover funeral expenses, childcare, education, etc. The more detail, the better.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Does the fundraising goal make sense?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If someone is raising money to send a children's group on a field trip, they probably don’t need $100,000. Conversely, $500 is a meager amount for a large scale fundraising effort for disaster relief. If the fundraising goal looks suspicious, it’s worth investigating further.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Is the money being donated to a larger or formal organization?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If so, consider whether it makes more sense to donate directly to that organization.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Use reviews","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Using the above methods can help you verify the legitimacy of an organization you want to donate to, and checking their Trustpilot profile page can be one additional step in confirming that the organization is trustworthy. Consumers often ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/categories/non_profit_organization"},"content":[{"nodeType":"text","value":"share their experiences with nonprofits","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" in their reviews and can reveal information such as how they interact with their donors, how transparent their practices are, and what it's like to participate in any physical events or activities hosted by the organization.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you have had an experience with a non-profit organization that you think other consumers might be interested in, consider sharing your experience by leaving the organization a review on ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/"},"content":[{"nodeType":"text","value":"Trustpilot","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Trustpilot is a review platform that is open to all. 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Our recent study looks at this problem and explores how shoppers can buy these products with confidence.","locale":"US","date":"2023-09-14","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4fTYOD0N2hzxEyFTkGHiu2","type":"Entry","createdAt":"2019-01-30T18:56:43.706Z","updatedAt":"2019-10-31T16:35:47.485Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":48,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Wynn Mustin","title":"Global Content Marketing Manager","description":"With over five years spent selling things online — and writing about her experiences for blogs big and small — it’s safe to say that Wynn is obsessed with the internet and everything that comes with it. When she’s not developing industry research and thought leadership content for Trustpilot, you can find her designing 3D printed jewelry.","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1kQHiNDiz0RwTaeqbpXfCS","type":"Asset","createdAt":"2019-01-31T12:11:04.238Z","updatedAt":"2020-02-06T19:34:29.211Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":22,"revision":2,"locale":"en-GB"},"title":"Wynn Mustin Headshot ","description":"Headshot ","url":"https://images.ctfassets.net/b7g9mrbfayuu/1kQHiNDiz0RwTaeqbpXfCS/6bd9f91af08c6f2118bd86a0d5f7f027/Wynn_Mustin_Profile.png","details":{"size":986110,"image":{"width":800,"height":800}},"fileName":"Wynn_Mustin_Profile.png","contentType":"image/png","width":800,"height":800}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"j0hcvCyXXdZxCLaR3m1RX","type":"Asset","createdAt":"2023-09-14T10:30:54.172Z","updatedAt":"2023-09-14T10:30:54.172Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"Shoppers waste millions on beauty and wellness products due to fake reviews","description":"Two women looking at a laptop","url":"https://images.ctfassets.net/b7g9mrbfayuu/j0hcvCyXXdZxCLaR3m1RX/92bb470015505491ec490ed973c9f670/beauty-ads.jpg","details":{"size":38559,"image":{"width":640,"height":457}},"fileName":"beauty-ads.jpg","contentType":"image/jpeg","width":640,"height":457},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1gVB1DoDXmHCOV7ps3WvAn","type":"Entry","createdAt":"2020-07-28T12:27:21.128Z","updatedAt":"2023-09-14T10:31:19.950Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":11,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"Buyer beware: Shoppers waste millions on beauty and wellness products due to fake reviews","featured":false,"image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"j0hcvCyXXdZxCLaR3m1RX","type":"Asset","createdAt":"2023-09-14T10:30:54.172Z","updatedAt":"2023-09-14T10:30:54.172Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"Shoppers waste millions on beauty and wellness products due to fake reviews","description":"Two women looking at a laptop","url":"https://images.ctfassets.net/b7g9mrbfayuu/j0hcvCyXXdZxCLaR3m1RX/92bb470015505491ec490ed973c9f670/beauty-ads.jpg","details":{"size":38559,"image":{"width":640,"height":457}},"fileName":"beauty-ads.jpg","contentType":"image/jpeg","width":640,"height":457},"articleWidth":true},"intro":"Everyday a new influencer-backed beauty brand pops up on our Instagram feeds, promising to sell out of the buzzed about product du jour. Often these products — which are far from cheap — indeed sell out, prompting disappointed shoppers to look online for the real deal at an even better price.\n","content":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The result? On top of unknowingly jeopardizing their health with counterfeit products, shoppers collectively waste $9 million each day on health and beauty products purchased on the merit of misinformation like fake reviews. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"In this article we’ll unpack our recent consumer study quantifying the extent of this problem, and what shoppers can do to buy health, beauty, and wellness products with confidence.","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"The problem of counterfeit products","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The reality is that highly sought after beauty and wellness products sold through alternative resellers could be counterfeit, posing major risks to both consumers’ wallets and their health. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you’ve so far been spared the misfortune of sinking money into a fake, the Netflix documentary ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.netflix.com/title/81002391"},"content":[{"nodeType":"text","value":"Broken: Make-Up Mayhem","marks":[],"data":{}}]},{"nodeType":"text","value":" shows just how extreme the negative effects can be. Just ask the interviewee who shared that a counterfeit Kylie lipstick got its shiny appearance from actual superglue, which stuck her lips together. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Though COVID-19’s effects on our daily life seem to be letting up, its effects on the consumption of beauty and wellness products are poised to last. According to our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://business.trustpilot.com/guides-reports/build-trusted-brand/2020-consumer-report-combating-misinformation-in-the-health-beauty-sector"},"content":[{"nodeType":"text","value":"health and beauty study","marks":[],"data":{}}]},{"nodeType":"text","value":" with London Research in April 2020, shoppers in the US and UK spent more than usual on beauty and wellness products while in lockdown. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Increased demand over the last few months, combined with official suppliers struggling to restock products caught up in global supply chains, has led some shoppers to take a chance on online stores they may ordinarily distrust. In short, ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/covid-19-scams-one-more-worry-in-our-global-pandemic"},"content":[{"nodeType":"text","value":"lockdown was a counterfeiter’s dream","marks":[],"data":{}}]},{"nodeType":"text","value":". ","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Demand for beauty and wellness soars in uncertain times","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Just how much has demand for beauty and wellness products increased over the last few months? According to our research, 59% of US consumers and 55% of UK consumers are spending more on health products relevant to the coronavirus pandemic. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Meanwhile, about a quarter of consumers report spending more on beauty products. For many of the respondents, the extra spend came down to wanting to treat themselves while in lockdown. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Within the health and wellness category, the impact of COVID-19 on purchasing behavior is plain to see. To no one’s surprise, hand sanitizer and soap have been the most commonly purchased items, along with supplements and vitamins promising to strengthen our defenses against the virus. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"And with so many beauty-focused consumers taking advantage of time indoors to revamp or even expand their beauty routines, haircare and skincare were the most popular spending categories. ","marks":[],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"70JsSHqkPZbTsLz0QYHJhw","type":"Entry","createdAt":"2020-07-20T18:08:02.236Z","updatedAt":"2023-09-14T10:34:22.660Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":10,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"Understanding beauty ads with the help of reviews","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"20YOnC2BLgbAm3JpVawnOY","type":"Asset","createdAt":"2020-07-20T18:07:56.081Z","updatedAt":"2023-09-14T10:33:49.455Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":25,"revision":3,"locale":"en-GB"},"fields":{"title":"Let reviews be your guide to navigating beauty ads","description":"A woman holds a jar of yellowish skin balm, touching the balm with her right index finger","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/20YOnC2BLgbAm3JpVawnOY/6bba8f42bf49cf4abc9bba15df015bf0/Health_and_Beauty.JPG","details":{"size":52504,"image":{"width":800,"height":533}},"fileName":"Health and Beauty.JPG","contentType":"image/jpeg"}}},"articleWidth":true}}},"content":[]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Beauty and wellness products are surrounded by fake reviews and misinformation","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"When savvy shoppers realize that their usual sources are running out of stock, they tend to find new sources of products. Yet, only about a third of shoppers in the US and UK report that they’re more cautious about the beauty and wellness products they buy because of fake or inaccurate reviews, or even exaggerated claims about a product’s effectiveness on a brand’s own website. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"A bit more than half of shoppers in both the US and UK are confident that they’ve avoided any form of misinformation around beauty and wellness products, but 12% reported that they weren’t sure. As it turns out, even the savviest shoppers aren’t always aware that they’re dealing with untrustworthy information. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Unfortunately fake reviews are far from uncommon in the beauty and wellness industry, where even major brands have been known to post positive reviews about their own products — and sometimes go so far as to leave negative reviews for their competitors. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"According to Ed Saper, Director at ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/review/paiskincare.com"},"content":[{"nodeType":"text","value":"Pai Skincare","marks":[],"data":{}}]},{"nodeType":"text","value":", there’s little stopping brands from surrounding their products with false reviews, which means it’s the consumers (and the honest businesses) that lose out.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/how-to-spot-a-fake-review"},"content":[{"nodeType":"text","value":"Spotting a fake review","marks":[],"data":{}}]},{"nodeType":"text","value":" isn’t always as straightforward as it sounds, but Trustpilot’s Head of Fraud Investigations recommends the following:","marks":[],"data":{}}]},{"nodeType":"ordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Step back and look at the full spread of rating scores, as well as the timespan in which they were left.","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Honest companies tend to have a range of reviews collected over a long period of time, so solely positive reviews collected within the same week could indicate a false representation of the business.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Look for recurring words or sentence structures.","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If the reviewer mentions the brand’s name an unnatural number of times, or if it reads like a product description written by a marketing team, take that as a red flag. ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Take note of whether reviewers were invited to leave feedback.","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If all positive reviews were invited by the brand, and all negative reviews were left organically, you might have reason to take the positive reviews less seriously. ","marks":[],"data":{}}]}]}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1jMaXw1ArqezM8jdlLl0wJ","type":"Entry","createdAt":"2020-08-19T19:52:11.184Z","updatedAt":"2023-09-14T10:42:25.809Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":9,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"Using reviews and beauty ads together","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6SG759wsXyE2bJLFAX95ot","type":"Asset","createdAt":"2023-09-14T10:42:02.822Z","updatedAt":"2023-09-14T10:42:02.822Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":9,"revision":1,"locale":"en-GB"},"fields":{"title":"Using reviews to understand beauty ads","description":"Someone holding a phone","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/6SG759wsXyE2bJLFAX95ot/da2dd15e965fcc84258560afdc5cc6b6/beauty-ads-reviews.jpg","details":{"size":27837,"image":{"width":640,"height":427}},"fileName":"beauty-ads-reviews.jpg","contentType":"image/jpeg"}}},"articleWidth":true}}},"content":[]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"So, what are the most trusted sources of beauty and wellness information?","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"With only about half of consumers feeling certain they’ve avoided the impact of online misinformation around health and beauty products, where can smart shoppers look for sound advice? ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Our research shows that customer and expert ratings are the most trustworthy sources, followed by third-party news articles. ","marks":[],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"679LrHREFlYPnHOW3OZapx","type":"Entry","createdAt":"2020-07-21T14:26:20.545Z","updatedAt":"2020-07-21T14:26:31.486Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"Trusted beauty sources survey","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"64h5uhSSsCb0tBRYmhzcq1","type":"Asset","createdAt":"2020-07-21T14:26:17.360Z","updatedAt":"2021-10-01T09:36:16.694Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":2,"locale":"en-GB"},"fields":{"title":"A figure from London Research showing how US and UK respondents: Proportion of respondents describing their level of trust in the following sources of information as \"high\" when they are researching health and beauty products.","description":"Trusted beauty sources survey","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/64h5uhSSsCb0tBRYmhzcq1/bddc76dd815876efb2cc93421c1f01c9/Trusted_beauty_sources_survey.jpg","details":{"size":59923,"image":{"width":800,"height":333}},"fileName":"Trusted beauty sources survey.jpg","contentType":"image/jpeg"}}},"link":"https://business.trustpilot.com/guides-reports/build-trusted-brand/2020-consumer-report-combating-misinformation-in-the-health-beauty-sector"}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Despite the droves of celebrity-backed brands in this category, influencers are now the least trusted source of information about health and beauty products. It would seem that digitally savvy shoppers have taken note of the #ad hashtag on sponsored posts, and worked out that the influencers’ words are rooted in endorsement contracts rather than genuine experiences. ","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"The staggering amount wasted on beauty and wellness products","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We’ve established above that reviews are among the most trusted sources of information in the health and beauty space, but they can also be gamed by dishonest businesses. Fake reviews are fairly commonplace, with nearly half of consumers sharing that they’ve wasted money on a health or beauty product after reading false reviews. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"According to ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.digitaldoughnut.com/articles/2020/july-2020/combating-misinformation-in-health-and-beauty"},"content":[{"nodeType":"text","value":"our study with London Research","marks":[],"data":{}}]},{"nodeType":"text","value":", the average health and beauty shopper has wasted $39.6 in the past year – 9% have lost more than $100 over the same period. This equates to 3.7% of their total spending on health and beauty, an industry worth $90 billion in the US. That means a staggering $3.3 billion is wasted every year due to fake reviews, breaking down to $275 million a month, or $63.5 million a week or $9 million every day.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"On top of dishonest reviews and widespread misinformation, counterfeit products also lead to quite a bit of money wasted. This risk was even further heightened during the uncertain period of COVID-19 lockdown, when salon and store closures made it difficult for shoppers to get expert advice right from the source. ","marks":[],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5m27CZHw9zJlAL43x8iPGp","type":"Entry","createdAt":"2020-07-21T14:30:16.894Z","updatedAt":"2020-07-21T14:30:16.894Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"Fraudulent beauty reviews UK","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6PxtjTQNTT44C7sMe3kh7z","type":"Asset","createdAt":"2020-07-21T14:30:10.563Z","updatedAt":"2021-10-01T09:33:56.515Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":13,"revision":2,"locale":"en-GB"},"fields":{"title":"A figure from London Research showing how UK respondents answer the question: \"How much money have you wasted on health and beauty products in the last year because of inaccurate or fraudulent reviews?\" Weighted average is £19.7","description":"Fraudulent beauty reviews UK","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/6PxtjTQNTT44C7sMe3kh7z/6f10532d31b1129ad7a977353f67eba3/Fraudulent_beauty_reviews_UK.jpg","details":{"size":52188,"image":{"width":800,"height":333}},"fileName":"Fraudulent beauty reviews_UK.jpg","contentType":"image/jpeg"}}},"link":"https://business.trustpilot.com/guides-reports/build-trusted-brand/2020-consumer-report-combating-misinformation-in-the-health-beauty-sector"}}},"content":[]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3bG30xxuwyvbEAtT6zw3wK","type":"Entry","createdAt":"2020-07-21T14:34:11.687Z","updatedAt":"2020-07-21T14:34:11.687Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"Fraudulent beauty reviews US","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6KHDN9pIoL3HlrOToRAjdN","type":"Asset","createdAt":"2020-07-21T14:34:05.470Z","updatedAt":"2021-10-01T09:31:07.469Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":18,"revision":2,"locale":"en-GB"},"fields":{"title":"A figure from London Research showing how US respondents answer the question: \"How much money have you wasted on health and beauty products in the last year because of inaccurate or fraudulent reviews?\" Weighted average is $39.6","description":"Fraudulent beauty reviews US","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/6KHDN9pIoL3HlrOToRAjdN/020953db911e3f846dc07b191a66e77c/Fraudulent_beauty_reviews_US.jpg","details":{"size":54324,"image":{"width":800,"height":333}},"fileName":"Fraudulent beauty reviews_US.jpg","contentType":"image/jpeg"}}},"link":"https://business.trustpilot.com/guides-reports/build-trusted-brand/2020-consumer-report-combating-misinformation-in-the-health-beauty-sector"}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"About two in three (64%) shoppers have wasted money on fake health and beauty products in the last year, with the average wasted amount coming in around $43.90. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Money wasted is bad enough, but Janet Nudelman, Director of the Campaign for Safe Cosmetics points out that it can get much worse: ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"“We regularly hear horror stories about what happens when health and beauty products are counterfeited or tampered with using dangerous chemicals,” she says. “There was ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.usatoday.com/story/news/health/2019/09/12/california-woman-coma-after-using-face-cream-tainted-mercury/2300376001/"},"content":[{"nodeType":"text","value":"a recent case","marks":[],"data":{}}]},{"nodeType":"text","value":" of a woman in California ending up in a coma because the skin lightening cream she had bought contained mercury.\"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"“This is only going to be made worse as the lockdown and recession lead to more stores closing and more people shopping online and buying products they’re not familiar with that could be counterfeit, especially because they can’t see or feel the packaging to get an idea of whether the product is real or not.”","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Buying beauty and wellness products with confidence","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"According to Robert Myers, General Manager for Memberships at the Professional Beauty Association, consumers ought to be extra careful whenever they purchase products without the advice of an expert professional. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"“Consumers must be careful about where they purchase their professional salon products,” he cautions.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"“Counterfeit products, phishing campaigns, defective inventory and other deceptive business practices are ever-present and a risk when going outside authorized channels. False claims have been an ever-present issue and we recommend seeking the advice of a licensed professional to select the best products and solutions.”","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"But who can health and beauty shoppers trust as stores and boutiques move from lockdown to social distancing measures, reducing the number of people a professional can assist? ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Our study shows that smart consumers see right through the hype of clever advertising and famous faces. The writing’s on the wall: authentic customer reviews are the best information source when it comes to buying beauty and wellness products with confidence.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you’ve had an experience with a counterfeit or questionable beauty brand, report it to your local consumer protection agency and consider leaving a review of the brand or business on ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/"},"content":[{"nodeType":"text","value":"Trustpilot","marks":[],"data":{}}]},{"nodeType":"text","value":" to alert other health and beauty shoppers. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"*Can’t get enough of this stuff? Check out the full version of our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://business.trustpilot.com/guides-reports/build-trusted-brand/2020-consumer-report-combating-misinformation-in-the-health-beauty-sector"},"content":[{"nodeType":"text","value":"2020 Consumer Report: Combating Misinformation in the Health + Beauty Sector","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by ","marks":[{"type":"italic"}],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://legal.trustpilot.com/"},"content":[{"nodeType":"text","value":"Trustpilot’s Guidelines","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"text","value":", but have not been reviewed for compliance.","marks":[{"type":"italic"}],"data":{}}]}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"79bYj2H0EMkrhFG2zNqlo3","type":"Entry","createdAt":"2020-05-28T14:39:38.684Z","updatedAt":"2023-09-12T15:51:27.422Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":122,"revision":13,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"How to spot a fake review: There’s more to it than you think","slug":"how-to-spot-a-fake-review","metaDescription":"People depend on the real opinions and experiences of others. But can you tell the difference between a real and fake review? We show how Trustpilot combines the power of cutting-edge technology and real people to combat fake reviews.","locale":"US","date":"2023-09-12","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7wqYtoxiWYMQ6LhTQ8B6jU","type":"Entry","createdAt":"2021-03-18T18:32:22.362Z","updatedAt":"2021-03-18T18:32:22.362Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Trustpilot","title":" ","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5ioVj658RdFgWidZRDhAYt","type":"Asset","createdAt":"2021-03-18T18:32:14.608Z","updatedAt":"2021-08-24T12:05:30.569Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":2,"locale":"en-GB"},"title":"Social media star avatar","url":"https://images.ctfassets.net/b7g9mrbfayuu/5ioVj658RdFgWidZRDhAYt/69f4c4e653626726577e8c402c3ccb03/SoMe_Avatar_1200_x_1200.jpg.png","details":{"size":182886,"image":{"width":1804,"height":1804}},"fileName":"SoMe_Avatar_1200_x_1200.jpg.png","contentType":"image/png","width":1804,"height":1804}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5YchMaZRUuw5k1FNgRKj0R","type":"Asset","createdAt":"2023-09-12T15:50:18.321Z","updatedAt":"2023-09-12T15:50:18.321Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":11,"revision":1,"locale":"en-GB"},"title":"How to spot a fake review","description":"Two women on a seat looking at a laptop and tablet","url":"https://images.ctfassets.net/b7g9mrbfayuu/5YchMaZRUuw5k1FNgRKj0R/ce2df2a0d54c820009734073e1de135a/how-to-spot-a-fake-review.jpg","details":{"size":46065,"image":{"width":640,"height":427}},"fileName":"how-to-spot-a-fake-review.jpg","contentType":"image/jpeg","width":640,"height":427},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"42xSyNpgeedz0U28gbfVc4","type":"Entry","createdAt":"2023-09-12T15:51:01.500Z","updatedAt":"2023-09-12T15:51:01.500Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"How to spot a fake review","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5YchMaZRUuw5k1FNgRKj0R","type":"Asset","createdAt":"2023-09-12T15:50:18.321Z","updatedAt":"2023-09-12T15:50:18.321Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":11,"revision":1,"locale":"en-GB"},"title":"How to spot a fake review","description":"Two women on a seat looking at a laptop and tablet","url":"https://images.ctfassets.net/b7g9mrbfayuu/5YchMaZRUuw5k1FNgRKj0R/ce2df2a0d54c820009734073e1de135a/how-to-spot-a-fake-review.jpg","details":{"size":46065,"image":{"width":640,"height":427}},"fileName":"how-to-spot-a-fake-review.jpg","contentType":"image/jpeg","width":640,"height":427}},"intro":"People depend on the real opinions and experiences of others, especially when it comes to helping them decide which products and services to buy and use. In fact, we found that [90% of people say they use reviews before making any kind of purchase](https://cdn2.hubspot.net/hubfs/2749863/2019-trustpilot/The%20Critical%20Role%20of%20Reviews%20in%20Internet%20Trust%20(UK)%20-%20final.pdf). But what happens if some of the views shared aren’t real and authentic?","content":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The internet is full of tips and recommendations on how to spot fake reviews: use of simplistic language, the reviewer has only written one review and has no avatar/profile picture and so on. But do these tips really work consistently? Is it really as easy as everyone thinks to spot a fake review just by looking at it? ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Let’s first understand what is meant by a fake review:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"What is a fake review?","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"On Trustpilot, a review is considered to be fake if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It doesn’t represent a genuine service or buying experience","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It is a deliberate attempt to manipulate consumer perception or behaviour","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"How hard is it to spot a fake review?","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Let’s consider the below example and return to the advice provided above. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The reviewer has used repetitive and simple language, has only written one review and has no image uploaded to their profile. So, logically you’d make the conclusion that this review is fake and has purely been written to mislead you. Right?","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4ANwnAZu4heEfMaQa6vbhP","type":"Entry","createdAt":"2020-05-28T13:54:00.451Z","updatedAt":"2020-05-28T13:54:00.451Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"How to spot a fake review","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"WsqN6NnM9pKhiXC3bcxp8","type":"Asset","createdAt":"2020-05-28T13:53:55.401Z","updatedAt":"2021-10-01T10:10:37.666Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":4,"locale":"en-GB"},"fields":{"title":"Illustration of a probably fake Trustpilot review with this text: best company. Best service. best price. (5 stars)","description":"How to spot a fake review","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/WsqN6NnM9pKhiXC3bcxp8/192023e81b8e90c93577e6a26f028b82/bad-review.png","details":{"size":27885,"image":{"width":600,"height":394}},"fileName":"bad-review.png","contentType":"image/png"}}}}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Wrong. The review is...","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"GENUINE","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our team of Content Integrity experts have had dialogue with the individual who wrote the review and also hold documentation proving the purchase made. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Here’s another example:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"A0pUB6LEHyjDY53jYfMNg","type":"Entry","createdAt":"2020-05-28T13:55:37.637Z","updatedAt":"2020-05-28T13:55:37.637Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"How to spot a fake review","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"f2xNlb2N3Nnz1knmO4mrU","type":"Asset","createdAt":"2020-05-28T13:55:34.970Z","updatedAt":"2021-10-01T10:09:19.625Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":13,"revision":3,"locale":"en-GB"},"fields":{"title":"Illustration of a Trustpilot review showing what a fake review could look like","description":"How to spot a fake review","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/f2xNlb2N3Nnz1knmO4mrU/d36c492b796f8366c5df0aa52a7a92cd/bad-review1.png","details":{"size":19776,"image":{"width":600,"height":325}},"fileName":"bad-review1.png","contentType":"image/png"}}}}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Again one might question the use of emotive language like “Great service!”, with no additional context around the experience as something questionable. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"This review is...","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"GENUINE","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Again, we have had full interaction with this reviewer and have further proof of purchase from the individual.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Science shows that people are unable to spot fakes reviews","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our team of Content Integrity experts see examples like this all the time. To the normal human eye, they could easily be misconstrued as fake. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The truth is, the average human finds it difficult to decipher what is true and what is false. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In fact, research of 25,000 people shows we are only ","nodeType":"text"},{"data":{"uri":"https://journals.sagepub.com/doi/10.1207/s15327957pspr1003_2"},"content":[{"data":{},"marks":[],"value":"54% accurate","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" when asked if a person is lying to our faces and when looking specifically at reviews, only ","nodeType":"text"},{"data":{"uri":"https://myleott.com/op_spamACL2011.pdf"},"content":[{"data":{},"marks":[],"value":"57% of people","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" were able to accurately find a fake review, just by looking at the content. This slightly improves to 65% in tests where the participants were provided with more information about the reviewers. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The accuracy rates are far from convincing.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Let’s consider a further example.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The reviewer has written more than one review and has included an avatar. The review is 4 stars rather than a glowing 5 star review and appears to provide a reasonable account of the service provided.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"oCeml4rQwZts1XlIvNFmy","type":"Entry","createdAt":"2020-05-28T14:05:42.231Z","updatedAt":"2020-05-28T14:05:42.231Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"How to spot a fake review","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2x8ZUvMkFQ2LkQYAQ5dih1","type":"Asset","createdAt":"2020-05-28T14:05:36.160Z","updatedAt":"2021-10-01T10:10:01.880Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":15,"revision":3,"locale":"en-GB"},"fields":{"title":"Illustration of a Trustpilot review with this text: Good professional team with great communication to ensure you are getting exactly what you want. (5 stars)","description":"How to spot a fake review","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/2x8ZUvMkFQ2LkQYAQ5dih1/34f65dc550c2e4210f2a04a7d1ebed64/bad-review3.png","details":{"size":61114,"image":{"width":600,"height":500}},"fileName":"bad-review3.png","contentType":"image/png"}}}}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Infact, this review is .... ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"FAKE","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"From a simple glance, this review might look trustworthy. However, our ability to look at behavioural patterns from 100s of data points behind every review including things like IP addresses, for example means we were able to spot that it was fake and remove this review from the platform to prevent it from misleading consumers.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"It’s important that Trustpilot continues to fight fakes","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Trustpilot is built on the premise of being accessible and open to all - a place where consumers’ voices can be heard, and where businesses can also respond and collaborate. We work extremely hard to maintain a fair balance between consumers and businesses. 70% of global consumers believe that the ","nodeType":"text"},{"data":{"uri":"https://cdn2.hubspot.net/hubfs/2749863/2019-trustpilot/The%20Critical%20Role%20of%20Reviews%20in%20Internet%20Trust%20(UK)%20-%20final.pdf"},"content":[{"data":{},"marks":[],"value":"censorship of customer reviews is a serious concern","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and 56% of people want ","nodeType":"text"},{"data":{"uri":"https://cdn2.hubspot.net/hubfs/2749863/2019-trustpilot/The%20Critical%20Role%20of%20Reviews%20in%20Internet%20Trust%20(UK)%20-%20final.pdf"},"content":[{"data":{},"marks":[],"value":"more transparency about how review platforms publish their reviews","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". That’s why, at Trustpilot, we make sure consumers' opinions are shared as soon as the review is written, with no company able to pre-moderate or censor any of the content. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Maintaining that balance isn’t always easy, but thankfully, the majority of business and consumers use Trustpilot in the way that it was intended. Constructive feedback helps companies listen, engage and improve their service experience, which is of benefit for everyone. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"There will, however, always be a small minority that try to manipulate the system through fakes. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"How does Trustpilot combat fakes?","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"At Trustpilot, we’re regularly asked about the techniques we use to prevent fakers and fraudsters from trying to post to our platform. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We combine cutting edge technology with our team of Content Integrity experts. Collectively, both our technology and people use data to assess behavioural patterns. If the patterns don’t adhere to the norm we investigate and remove them. Our methods have been developed over years and are far more accurate in detecting fake reviews than just by looking at the content. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"This is in addition to a strong community of consumers and businesses that have the ability to flag content for further investigation should they believe it to be fake or should they think it contravenes our guidelines. Should you ever see a review you think is misleading to consumers in any way, we’d encourage you to ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/requests/new"},"content":[{"data":{},"marks":[],"value":"visit our help centre","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" to report it.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"But no system is ever perfect and as fake reviewers increase in sophistication, there are times when some fakes slip through the net. We are confident fake reviews are a tiny fraction of the 87 million reviews on our platform and any impact is hugely outweighed by the power of the genuine reviews that help people make better buying decisions every day. Nevertheless, we’re continually improving our processes, systems, and techniques to minimise the risk to everyone using the platform. As fake behaviour evolves, so too do our techniques, technology, and processes to ensure the integrity of the Trustpilot platform. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our work in this space is ongoing and will never stop. We use warnings, legal processes, consumer alerts (big yellow banners on a company’s pages), and continue to work with authorities in different regions to stamp out behaviour which can be misleading.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"How to get the most out of reviews","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Here are a few tips to make sure reviews are a useful source of information for you:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Use reviews with other sources and never replace common sense. If a company's reviews are all five star, with absolutely no negatives, question whether they can get it right every single time.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Look at the number of reviews a company has and their recency to make sure you harness the wisdom of the crowd and not just a select group. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Don't rely on star ratings alone, they give a quick indication but it's often worth considering different perspectives.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Look for 'open' review sites that allow anyone to post a review, which prevents businesses from pre-screening or moderating what you actually read.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. Look at the negative reviews. They can be reassuring as they show the company in question hasn't tried to edit out some of the more 'constructive' feedback.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"6. Does the review overly use or mention the name of the business or service throughout?","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"7. Is there an expected or natural tone of voice in the way the review has been written or does it sound like it has been written like a piece of marketing material? ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5FHDeqm4cSu7sMyixe7vLu","type":"Entry","createdAt":"2020-08-04T20:57:32.956Z","updatedAt":"2023-09-12T16:00:40.744Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":233,"revision":32,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"Phone scams: How they work and what to look out for ","slug":"telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you","metaDescription":"Phone scams are getting more sophisticated as fraudsters find more creative ways to steal your money or personal information. We look at common phone scams and how to identify a scammer so you can avoid falling victim.","locale":"US","date":"2023-09-11","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7IXTO3y3SfRp898TBVnGDU","type":"Entry","createdAt":"2020-02-06T20:13:55.529Z","updatedAt":"2021-09-29T19:02:28.197Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":21,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Joseph Russell","title":"Content Strategist","description":"Joseph spends his days helping eCommerce companies understand the power of reviews and what they can do for their businesses in terms of conversion, SEO, and reputation management. When he's not focused on tech marketing, he enjoys a nice glass of wine, a good book, and making sure he's sending better memes than anyone else in his friend group.","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"52tqjRo05CSAfVjg9oJSq","type":"Asset","createdAt":"2020-02-06T20:13:49.436Z","updatedAt":"2020-02-06T20:13:49.436Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":1,"locale":"en-GB"},"title":"Joe Author Bio","url":"https://images.ctfassets.net/b7g9mrbfayuu/52tqjRo05CSAfVjg9oJSq/a55965752419ea3df25fef8102ebd6f0/Joe_Author_Bio.png","details":{"size":146940,"image":{"width":300,"height":300}},"fileName":"Joe Author Bio.png","contentType":"image/png","width":300,"height":300}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"19Exci89WRIPmd0frYs5Bx","type":"Asset","createdAt":"2023-09-12T16:00:13.558Z","updatedAt":"2023-09-12T16:00:13.558Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"How phones scams work","description":"A man looking down at his phone while standing next to a large window","url":"https://images.ctfassets.net/b7g9mrbfayuu/19Exci89WRIPmd0frYs5Bx/d7b5533ae7c7ec84fe1bc417e4ed6538/how-do-phone-scams-work.jpg","details":{"size":32564,"image":{"width":640,"height":427}},"fileName":"how-do-phone-scams-work.jpg","contentType":"image/jpeg","width":640,"height":427},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1iznM8AhX6RBCc8HSXbO3T","type":"Entry","createdAt":"2023-09-12T16:00:32.974Z","updatedAt":"2023-09-12T16:00:32.974Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"How to phone scams work","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"19Exci89WRIPmd0frYs5Bx","type":"Asset","createdAt":"2023-09-12T16:00:13.558Z","updatedAt":"2023-09-12T16:00:13.558Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"How phones scams work","description":"A man looking down at his phone while standing next to a large window","url":"https://images.ctfassets.net/b7g9mrbfayuu/19Exci89WRIPmd0frYs5Bx/d7b5533ae7c7ec84fe1bc417e4ed6538/how-do-phone-scams-work.jpg","details":{"size":32564,"image":{"width":640,"height":427}},"fileName":"how-do-phone-scams-work.jpg","contentType":"image/jpeg","width":640,"height":427}},"intro":"In a world where we conduct much of our lives on mobile devices, phone scams are becoming much more common, with an estimated $39.5 billion lost to scam callers in the US in 12 months. Knowing this, it’s not surprising if you’re wondering if your information is safe or if scammers can hack your phone. \n","content":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The unfortunate answer is yes, there are many ways in which scammers can steal your money or your info by hacking into your phone, or convincing you to give information over a phone call or through a text. With so much of our personal data on our phones, it’s no wonder that they now put us at greater risk of being scammed out of our money or having personal data stolen. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"But, being aware of these phone scams and schemes will help you protect yourself from any scams that you may be exposed to. In this article we’ll look at: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"How phone scams work","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Examples of common phone scams","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"How to avoid phone scams","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"How to identify a scammer on the phone","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"What to do if you think you’ve been scammed ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"How phone scams work","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Phone scams work by tricking people into sharing their personal or financial information. These scammers can be very creative and there’s a wide range of unique phone scams out there designed to take your money. There are a few different tactics they use to seem more legitimate. Some involve robocalls (recorded messages), while others are real people on the other end of the line often impersonating people or organizations you know or trust. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"To make it even more difficult to spot a scam, callers can make it appear that they are calling from a different number than their own (a tactic known as “call spoofing”). This often means having the first three digits mimic your area code, so you assume it’s a local business you’ve recently interacted with or even someone that you may know.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\nCommon phone scams out there ","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"One ring call scams","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"The “","nodeType":"text"},{"data":{"uri":"https://www.usatoday.com/story/tech/talkingtech/2019/05/03/one-ring-robocalls-fcc-warns-users-not-call-them-back/3661967002/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"one ring call scam","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"” is where callers will dial and let it hang up after only one ring, often late at night. They call from a foreign area code and they usually call multiple times in one night. Their goal is to annoy you or frighten you into calling back. What their victims don’t know is that all they’re looking to do is pocket the expensive charges and fees from the foreign phone calls. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\nFake calls claiming to be from a person or organization you trust","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Scammers often impersonate government organizations or well-known companies to convince you to give them information or send money. In some cases they might appear calm and friendly in order to encourage you to trust them, while others might be more threatening to pressure you into acting quickly. Similarly, someone pretending to be a friend or family member might claim there is an emergency and they urgently need you to send them money. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Fake charity calls","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you receive a call from someone asking you to donate to a charity, never give credit card or payment information over the phone, even if you know the charity they claim to work for. If you’re interested in the cause they are fundraising for, ask for a website or other verifiable source where you can learn more before donating funds securely. Learn more about ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7jg3LIwk7StRjTPoPPEOab","type":"Entry","createdAt":"2020-06-29T16:14:32.607Z","updatedAt":"2023-09-19T10:35:51.525Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":118,"revision":19,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"fields":{"title":"Charity scams: How to make sure your money supports the right cause","slug":"fundraising-fraud-how-to-make-sure-your-money-supports-the-right-cause","metaDescription":"Don't let charity scams deceive you. Our guide helps you recognize fraudulent organizations and ensure your donations support the right cause.","locale":"US","date":"2023-09-15","pillar":"trends-in-trust","author":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5hfN7A6OeCcFtaVmE5p2Wq","type":"Entry","createdAt":"2020-05-07T15:43:40.128Z","updatedAt":"2023-04-04T10:45:06.279Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":275,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"fields":{"name":"Lauren Sims","title":"Head of Consumer Marketing","description":"Lauren has over seven years of experience in executing multichannel and experiential marketing campaigns in the financial compliance, alcohol beverage, and software industries. When she's not acting as Trustpilot's cheerleader for all things consumer, you can find her training for her next marathon or cooking homemade pizza in her small, Brooklyn kitchen. \n","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3w79pfY4mhvV313avLN7V","type":"Asset","createdAt":"2020-05-07T15:43:32.636Z","updatedAt":"2021-10-01T11:48:03.099Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":2,"locale":"en-GB"},"fields":{"title":"Lauren Sims, Consumer Marketing Manager, Trustpilot","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/3w79pfY4mhvV313avLN7V/efa4cdd994e8f9a4b0859ae30a77cc7d/Lauren_Sims_Profile_1.png","details":{"size":870586,"image":{"width":800,"height":800}},"fileName":"Lauren_Sims_Profile_1.png","contentType":"image/png"}}}}},"thumbnail":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"Uk7FQE2Gtqdlgiwtmw4Vm","type":"Asset","createdAt":"2023-09-19T10:30:02.222Z","updatedAt":"2023-09-19T10:30:02.222Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":1,"locale":"en-GB"},"fields":{"title":"charity scams","description":"A man and a woman sitting on a couch looking at laptops","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/Uk7FQE2Gtqdlgiwtmw4Vm/e681233967c4b19a24a8831c8332275e/charity-scams.jpg","details":{"size":30477,"image":{"width":640,"height":427}},"fileName":"charity-scams.jpg","contentType":"image/jpeg"}}},"featuredResource":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4PwUdckYqFPJhab0WAf16x","type":"Entry","createdAt":"2023-09-19T10:30:18.278Z","updatedAt":"2023-09-19T10:30:18.278Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"charity scams","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"Uk7FQE2Gtqdlgiwtmw4Vm","type":"Asset","createdAt":"2023-09-19T10:30:02.222Z","updatedAt":"2023-09-19T10:30:02.222Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":1,"locale":"en-GB"},"fields":{"title":"charity scams","description":"A man and a woman sitting on a couch looking at laptops","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/Uk7FQE2Gtqdlgiwtmw4Vm/e681233967c4b19a24a8831c8332275e/charity-scams.jpg","details":{"size":30477,"image":{"width":640,"height":427}},"fileName":"charity-scams.jpg","contentType":"image/jpeg"}}}}},"intro":"Donating to a cause that matters to you can feel deeply personal. \n\nYou’re choosing to give your money away to a __charity__, purely because you believe in a cause. So when you find out that you actually got __scammed__ when you thought you were making a difference, it feels even more frustrating. Or – as is maybe more often the case – you donate your money and forget about it, not even realizing you were duped. \n","content":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Charity scams","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" are so common that they don’t even just happen to individuals. We have examples like when major companies like Apple, Google, and Microsoft ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.buzzfeednews.com/article/ryanmac/black-lives-matter-foundation-unrelated-blm-donations"},"content":[{"nodeType":"text","value":"inadvertently committed millions of dollars to the Black Lives Matter Foundation","marks":[],"data":{}}]},{"nodeType":"text","value":", which is not actually affiliated with the Black Lives Matter movement. It’s understandable that people may also make donations to suspicious, or even, nefarious organizations.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"With so much generosity out there, people are even more susceptible to charity fraud. In this guide we share practical advice for verifying the legitimacy of a charity or fundraiser, and how to avoid sending well-meaning funds to dishonest organizations.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"How to avoid charity scams","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Check if the charity is registered","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Using watchdog or official government websites, such as the UK’s ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.gov.uk/government/organisations/charity-commission"},"content":[{"nodeType":"text","value":"Charity Commission","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" or ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.guidestar.org/"},"content":[{"nodeType":"text","value":"Guidestar","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" for US charities, is one of the best ways to verify that the non-profit organization you are supporting is legitimate. In most countries, non-profits are required to register with the local tax authority as well, and sometimes the tax authorities will publish lists of these registered organizations.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Study the charity’s website for detailed information","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Registered charities will often have their own websites that give more information. Some potential questions you should be able to find answers to on a non-profit's website to help you verify legitimacy are:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"What is their mission?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" The organization should have a clear mission that specifically identifies the problems it is looking to solve. If the mission is extremely vague or nonexistent, this is suspicious.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Does it give information about the initiatives they support?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" The website should contain detailed information about what causes they support and what projects or initiatives they are funding.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"How do they spend their money?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Most organizations will publish detailed financial reports that account for all of their spending. If financial reporting isn’t available, look for success metrics around their initiatives such as how many projects they’ve completed or how many people they've helped. A website with no quantitative information should be approached with caution.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Is your donation tax-deductible?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If you live in a country that allows you to make tax-deductible donations, do additional research into how much of the donation is tax-deductible and verify this with your local tax authority.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Only use secure payment methods","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Most charities and non-profits will have a secure way for you to donate funds directly on their website using either a credit card or authorized payments system such as PayPal. There is security in using these payment methods because you may have recourse if the nonprofit turns out to be fraudulent in some way.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Generally, consumers should avoid cash or upfront payment methods such as money orders, wire transfers, pre-loaded cards, ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/gift-card-scams"},"content":[{"nodeType":"text","value":"gift cards","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" or electronic currency. These methods offer almost no security against fraudulent activity, and are not standard practice for most non-profits.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Be wary of unsolicited phone calls","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you receive a call from a telemarketer asking you to donate to an organization, never give credit card or payment information over the phone. If you’re interested in the cause they are fundraising for, ask for a website or other verifiable source where you can investigate some of the questions listed above before donating funds securely. This can help you avoid charity scams. Be wary of telemarketers that are overly pushy or pressure you to make donations immediately over the phone. Learn more about ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you"},"content":[{"nodeType":"text","value":"phone scams here","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":". \n\n","marks":[],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4CZMTtOmW8XLpFx0jh4xiS","type":"Entry","createdAt":"2023-09-19T10:34:49.712Z","updatedAt":"2023-09-19T10:34:49.712Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"How to avoid charity scams","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2U0EcJLa7RXa2HFXWwmJJ","type":"Asset","createdAt":"2023-09-19T10:34:31.430Z","updatedAt":"2023-09-19T10:34:31.430Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"fields":{"title":"How to avoid charity scams","description":"A contactless payment","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/2U0EcJLa7RXa2HFXWwmJJ/b349003692307e8ca3c2b61a45bd448d/charity-scam.jpg","details":{"size":29204,"image":{"width":640,"height":427}},"fileName":"charity-scam.jpg","contentType":"image/jpeg"}}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Be extra cautious when using crowdfunding sites","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Oftentimes there are very worthy causes looking to fundraise outside of the protection of a formal organization. These causes can range from natural disaster relief, to community improvement projects to family funeral expenses.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"However, there have been bad actors that take advantage of consumer generosity. In order to avoid these fake fundraisers, ask yourself these questions before donating:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Do I personally know anyone affiliated with this fundraiser?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If so, reach out to the person for more information about the fundraising plans. If not, try to find some additional sources to verify the legitimacy of the fundraiser such as social media pages or local news stories.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Has the organizer specified exactly how the funds will be used?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Any crowdsourced fundraiser should specify what they money is needed for. For example, if a community is fundraising for the unexpected loss of a family member, the fundraising page should specify that it's helping cover funeral expenses, childcare, education, etc. The more detail, the better.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Does the fundraising goal make sense?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If someone is raising money to send a children's group on a field trip, they probably don’t need $100,000. Conversely, $500 is a meager amount for a large scale fundraising effort for disaster relief. If the fundraising goal looks suspicious, it’s worth investigating further.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Is the money being donated to a larger or formal organization?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If so, consider whether it makes more sense to donate directly to that organization.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Use reviews","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Using the above methods can help you verify the legitimacy of an organization you want to donate to, and checking their Trustpilot profile page can be one additional step in confirming that the organization is trustworthy. Consumers often ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/categories/non_profit_organization"},"content":[{"nodeType":"text","value":"share their experiences with nonprofits","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" in their reviews and can reveal information such as how they interact with their donors, how transparent their practices are, and what it's like to participate in any physical events or activities hosted by the organization.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you have had an experience with a non-profit organization that you think other consumers might be interested in, consider sharing your experience by leaving the organization a review on ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/"},"content":[{"nodeType":"text","value":"Trustpilot","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by ","marks":[{"type":"italic"}],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://legal.trustpilot.com/"},"content":[{"nodeType":"text","value":"Trustpilot’s Guidelines","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"text","value":", but have not been reviewed for compliance.","marks":[{"type":"italic"}],"data":{}}]}]}}}},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"charity scams here","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[],"value":". ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Bank fraud calls","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"A scammer claiming to be from your bank calls and tells you there is a problem in relation to your account or card. They might ask you for your PIN or tell you to transfer money into another bank account that they have set up in order to keep it safe. In reality banks will never ask you for your account details (like your username or password), your security details, your PIN or ask you to move money to a different bank account.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Prize and lottery scams","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"A call to say you’ve won something might come as a nice surprise, but there’s a catch - you have to send money before the prize will be sent to you. No legitimate lottery will ask you to pay to receive something you’ve won. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Phishing text message scams ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Phishing, no longer only used in email, is a phone scam that frequently happens in text messages schemes where the scammer pretends to be a bank, utility company, governmental agency, or another ‘trustworthy” organization looking to trick consumers into sharing their personal information. These can often be designed to look like automated ","nodeType":"text"},{"data":{"uri":"https://www.consumer.ftc.gov/articles/how-recognize-and-report-spam-text-messages#:~:text=Spam%20Text%20Messages-,Spam%20Text%20Messages%20and%20Phishing,%2C%20bank%2C%20or%20other%20accounts."},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"messages","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", claiming that there is suspicious activity on your account or that there’s been an issue with payment. Sometimes, responding to these messages may lead the sender to try and install harmful malware on your phone, even if you don’t share sensitive information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you receive a suspicious text message, verify the number with the organization claiming to text you, or delete the message altogether and call the organization directly to discuss the issue. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Fake app downloads ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"There have also been ","nodeType":"text"},{"data":{"uri":"https://www.usatoday.com/story/tech/2019/07/10/25-million-android-phones-quietly-infected-malware-says-report/1690907001/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"reports","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" of third-party app developers tricking consumers into downloading their app by making it appear that they are affiliated with a well-known brand or app, while they are actually operating independently. When users download these apps, they often are unknowingly agreeing to a subscription fee (although major smartphone providers like Apple and Google both have password checks in place to help users avoid accidental subscriptions), or the apps may contain malware designed to mine your phone for sensitive info, send text messages using your number, or hack your photos or location information. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Before downloading any app to your phone, be sure to check the developer and confirm that it’s affiliated with the brand it claims to represent. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In order to keep your smartphone safe and avoid smartphone scams, make sure you have a password or passcode set on your device and never download suspicious apps or software. If you’re unsure about an app or app developer, check an open review platform such as ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Trustpilot","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" to see what experiences other consumers have had with the app. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1hl8YRFT3VhhL9fbF2Zk7B","type":"Entry","createdAt":"2020-08-19T19:59:38.540Z","updatedAt":"2022-11-24T20:15:30.151Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"Common phone scams","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5JRhBieufxAj8evPafGF2e","type":"Asset","createdAt":"2020-08-19T19:59:29.325Z","updatedAt":"2022-11-24T20:15:20.501Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":14,"revision":3,"locale":"en-GB"},"fields":{"title":"Common phone scams","description":"Young man sitting on a park bench looking at his smartphone with a tree in the background","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/5JRhBieufxAj8evPafGF2e/ad09788f511cf8d310bb7412fda9a241/telephone_turmoil.jpg","details":{"size":2197502,"image":{"width":3456,"height":2592}},"fileName":"telephone_turmoil.jpg","contentType":"image/jpeg"}}},"articleWidth":true}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"How to avoid phone scams","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Although there are always going to be new scams popping up, the best thing for you to do is to try and stay up to date on different reported phone scams, and to always be cautious, particularly when it comes to your mobile device, or anywhere that personal or financial information is stored. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"So, how can you avoid falling victim to phone scammers? ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Don’t give out personal or financial information ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Never use gift cards or wire transfers as payment ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Ignore the calls","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Filter calls","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Hang up ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Don’t give in to pressure or threats","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Confirm the call is legit ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Don’t assume a local area code is trustworthy\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Don’t give out personal or financial information","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Generally speaking, you should never give personal or financial information to someone over the phone unless you can easily verify that this person is a legitimate representative of the business they claim to work for. As a rule of thumb,","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":" government officials will almost never ask for personal or financial information over the phone","nodeType":"text"},{"data":{},"marks":[],"value":", so it is best to be wary of anyone claiming to be a government official pressuring you to give this information. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Similarly, anyone from a financial institution or service that demands you pay money to release or track down funds should be met with a healthy amount of skepticism. If you believe that the call is legitimate, get in touch with your bank or financial institution through a formal channel (corporate phone number, website, or retail location) before sending money. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Never use gift cards or wire transfers as payment","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Any organization who calls you asking for payment via gift card, wire transfer, crypto should raise suspicion. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ignore the calls","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"You can always go the old fashioned route and let suspicious or unknown numbers go to voicemail where possible. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Filter calls ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"There are apps such as ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/review/nomorobo.com"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"NoMoRobo","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/review/www.robokiller.com"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"RoboKiller","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" that will filter spam calls for a small monthly fee. These days, many wireless service providers also offer a spam filtering service for free or for an additional fee per phone number.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Hang up","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you suspect that a call might be a scam, hang up and research the caller before going any further. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Don’t give in to pressure or threats","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If someone is pressuring you to act quickly when it comes to making a payment or sharing your information over the phone, end the call to get in touch with that agency or company directly. Putting pressure on people, sometimes by suggesting they’ve broken the law by failing to pay for something, is a trick scammers often use to play to people’s fears, making them more likely to act without thinking. You have a right to take your time before making any decisions so don’t give in to threats . ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Confirm the call is legitimate","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Use a publicly available phone number or go to a physical location to confirm the legitimacy of the phone call. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’re questioning the legitimacy of a company represented by a caller, you can check their ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"Trustpilot","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" profile page to see what experiences other consumers have had with this company. Similarly, if you’ve had a phone call with a legitimate company, you can share your experience with other Trustpilot users by leaving a review. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Don’t assume a local area code is trustworthy","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"One of the biggest tactics used in phone scams is “call spoofing” — where the caller makes it appear that they are calling from a different number than their own. This often means having the first three digits mimic your area code, so you assume it is a local business you’ve recently interacted with or even someone that you may know.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Stay alert and don’t assume that a call from a local area code is from someone you can trust.\n\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2xcfkck0oU37KTb05Lnnfj","type":"Entry","createdAt":"2020-08-19T20:04:05.607Z","updatedAt":"2022-11-24T20:14:15.301Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":10,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"How to identify a scammer over the phone","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4ocTjxmhN8fhHaPSPYGQbD","type":"Asset","createdAt":"2020-08-19T20:04:00.816Z","updatedAt":"2022-11-24T20:13:59.519Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":14,"revision":3,"locale":"en-GB"},"fields":{"title":"How to identify a scammer over the phone","description":"Man in casual business attire talking on a smartphone","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/4ocTjxmhN8fhHaPSPYGQbD/e15353cdbd82ef651a581b19a628ab01/telephone_turmoil_2.jpg","details":{"size":2715627,"image":{"width":3812,"height":2859}},"fileName":"telephone_turmoil_2.jpg","contentType":"image/jpeg"}}},"articleWidth":true}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"How to identify a scammer on the phone ","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you receive a call from an organization or company that you’re unsure is legitimate, here are some steps you can take to verify their identity, or spot signs of a scammer:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ask who’s calling and why","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"It may sound simple, but asking someone to verify their name, company affiliation, and location is enough to scare off some phone scammers. It also allows you information to cross reference with a reliable source. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Check if the information they are looking for can be shared through a secure corporate website ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If not, have the caller explain in detail why it is critical that information be shared over the phone. If it sounds suspicious, hang up. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ask if they call you back later or give you a call back number","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If the caller is pushy or aggressive, this is a warning sign. A legitimate telemarketer or company representative should be willing to call back at a time that is convenient for you and allow you time to investigate their reason for calling. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ask them to provide verifying information ","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Most companies where you are an existing customer should be able to provide you with information that would only be available to a company representative. For example, if you get a call from a utility company, ask them to confirm your most recent statement amount or payment date. With a bank, you can ask them to confirm the last place you used your debit or credit card. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If it sounds suspicious, hang up","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If something doesn't feel right, you have every right to end the call. \n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"What to do if you think you’ve been scammed over the phone","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you suspect you may have fallen victim to a phone scam and you’ve sent money or think your bank account might be compromised, contact your bank and explain the situation. If you’ve given out any personal details like passwords, change them right away. Alert your local consumer protection agency and your wireless service provider. Depending on your location, you may have certain rights that entitle you to compensation.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Most governments also have local agencies to help report and stop these phone scams, so if you Google “Report financial scams” you should find the correct one for your location. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com/"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot’s Guidelines","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":", but have not been reviewed for compliance.","nodeType":"text"},{"data":{},"marks":[],"value":"\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4LKq1TWvIc7OwbDZUkHjFq","type":"Entry","createdAt":"2023-03-07T15:35:46.130Z","updatedAt":"2023-09-19T15:03:25.792Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":92,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"How to handle bank scams","slug":"bank-scams","metaDescription":"Discover examples of common bank scams, how to spot them, and what to do if you've been scammed in our guide. Protect yourself and stay informed.","locale":"US","date":"2023-04-26","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1HypJBAY3ObWONyOD2VwBc","type":"Entry","createdAt":"2022-10-20T09:35:46.791Z","updatedAt":"2022-10-20T09:35:46.791Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Carolyn McGinn","title":"Consumer Content Marketing Manager","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2wLrYehNF7QTlOQ6uSRzSb","type":"Asset","createdAt":"2022-10-20T09:27:08.232Z","updatedAt":"2022-10-20T09:27:08.232Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"Carolyn McGinn","description":"Consumer Content Marketing Manager","url":"https://images.ctfassets.net/b7g9mrbfayuu/2wLrYehNF7QTlOQ6uSRzSb/300b0877920734553515f7b842f8a305/Carolyn_McGinn.jpg","details":{"size":603676,"image":{"width":1733,"height":1423}},"fileName":"Carolyn McGinn.jpg","contentType":"image/jpeg","width":1733,"height":1423}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"XRy5z1m6zM2ElvJCzhLkR","type":"Asset","createdAt":"2023-03-07T15:28:16.877Z","updatedAt":"2023-09-15T12:36:16.072Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":11,"revision":2,"locale":"en-GB"},"title":"Bank scams","description":"A man looking down at his phone in front of a large window","url":"https://images.ctfassets.net/b7g9mrbfayuu/XRy5z1m6zM2ElvJCzhLkR/0c3933972bb702438faf199ef3a10f1f/bank-scams.jpg","details":{"size":32564,"image":{"width":640,"height":427}},"fileName":"bank-scams.jpg","contentType":"image/jpeg","width":640,"height":427},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6RvLCgZX6SeDKiBokWu3Bq","type":"Entry","createdAt":"2023-03-07T15:34:30.673Z","updatedAt":"2023-03-07T15:34:30.673Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"Bank scams","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"XRy5z1m6zM2ElvJCzhLkR","type":"Asset","createdAt":"2023-03-07T15:28:16.877Z","updatedAt":"2023-09-15T12:36:16.072Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":11,"revision":2,"locale":"en-GB"},"title":"Bank scams","description":"A man looking down at his phone in front of a large window","url":"https://images.ctfassets.net/b7g9mrbfayuu/XRy5z1m6zM2ElvJCzhLkR/0c3933972bb702438faf199ef3a10f1f/bank-scams.jpg","details":{"size":32564,"image":{"width":640,"height":427}},"fileName":"bank-scams.jpg","contentType":"image/jpeg","width":640,"height":427},"articleWidth":true},"intro":"Bank scams are an unfortunate and infuriating reality of our modern world. The lasting impact they can have is far reaching, with some victims losing everything from their homes to their treasured relationships with friends and family. \n","content":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Despite what many people believe, anyone at any age can be affected. In fact, ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.ftc.gov/news-events/data-visualizations/data-spotlight/2022/12/who-experiences-scams-story-all-ages"},"content":[{"nodeType":"text","value":"reports have found ","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":"that people aged 18-59 are more likely to lose money to fraud than people over 60. From phishing to fake check scams, we need to keep our eyes open for fraudulent activity that can drain us of our hard-earned cash.\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Do you think you’ve been scammed? ","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Before we go any further, if you’re worried that you’ve been scammed there are a few things you can do:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Contact your bank right away to report the scam and follow their advice on what you should do next. ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Change any login details (like usernames and passwords) you think might have been compromised.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you think you’re in danger, call the relevant authorities. ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Monitor your accounts and credit reports closely for any signs of fraudulent activity.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You should also report the scam to the relevant authorities, such as the ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://reportfraud.ftc.gov/#/"},"content":[{"nodeType":"text","value":"Federal Trade Commission","marks":[],"data":{}}]},{"nodeType":"text","value":" (FTC) in the US or ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.actionfraud.police.uk/"},"content":[{"nodeType":"text","value":"Action Fraud","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" in the UK. ","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"What are bank scams?","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"When we talk about ","marks":[],"data":{}},{"nodeType":"text","value":"bank scams","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" we mean a type of fraud that involves duping individuals into giving away their money or personal information. Scammers do this in several different ways, including sending fake emails or ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/text-message-scams"},"content":[{"nodeType":"text","value":"text messages","marks":[],"data":{}}]},{"nodeType":"text","value":" and ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/telephone-turmoil-how-scammers-are-using-your-phone-to-exploit-you"},"content":[{"nodeType":"text","value":"phone calls","marks":[],"data":{}}]},{"nodeType":"text","value":" posing as bank employees. Gary Hunter, Staff Security Engineer at Trustpilot says this spike isn't a surprise: \"The Covid-19 pandemic drove many fraudsters online in order to continue making an income. This has led to a dramatic and not unexpected rise in digital fraud, anything from fake goods or online stores to bank fraud\".\n\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Examples of bank scams","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Phishing:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You get an email or text message that appears to be from a legitimate bank or financial institution. That might seem normal as most of us get messages from our banks all the time. But they often include links that take you to a fake website that looks like the real thing. You’ll be asked to input your details, like your bank account number or login credentials, which the scammers can then use to access your accounts.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Imposter scams: ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"In these types of scams you might get a text, email or a phone call from a real person claiming to be a bank employee warning you that there is something strange going on with your account. They might ask you to transfer your money to another account to keep it “safe”. The urgent tone and fear of losing money can lead people to act without thinking. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Fake checks","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":": A scammer sends you a fake check and asks you to deposit it into your bank account. They then ask you to refund them the overpayment, usually in the form of a wire transfer. The checks will eventually bounce, leaving you on the hook for the entire amount.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Card skimming","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":": A scammer attaches a device to an ATM or gas pump that can read your card information when you swipe it. They can then use this information to make unauthorized purchases or withdrawals.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Charity scams: ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"Fraudsters prey on your generosity to dupe you into donating money to a fake charity. We go into more detail on charity scams and how to avoid them in our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/fundraising-fraud-how-to-make-sure-your-money-supports-the-right-cause"},"content":[{"nodeType":"text","value":"charity scams guide","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":". \n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Learn how to spot the signs","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"As we’ve already seen, there's an endless (and ever-growing) list of bank scams out there, meaning the methods the fraudsters use will vary too. That being said, there are still some common red flags to look out for, including:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Unsolicited phone calls, emails or ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/text-message-scams"},"content":[{"nodeType":"text","value":"text messages","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" from unknown senders","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"An urgent or threatening tone ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Requests for personal information, such as your bank account number, Social Security number, or login details","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Anything that seems too good to be true, like a high-value gift ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Requests for money or other forms of payment like wire transfers or ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/gift-card-scams"},"content":[{"nodeType":"text","value":"gift cards","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":". ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Requests to transfer your money from one account to another","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Anything that looks unfamiliar or suspicious in a message or on a website. This can include things like spelling errors. \n\n","marks":[],"data":{}}]}]}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"How to protect yourself (and your bank account) from scams","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Be wary of unsolicited emails or text messages","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you receive a message from an unknown sender, don't click on any links or provide any personal information. Even if the sender claims to be from your bank, always proceed with caution and look out for any signs that it might be a scammer. Learn more about ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/text-message-scams"},"content":[{"nodeType":"text","value":"text message scams","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" here.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Keep your personal information private","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Don’t share your bank account number, Social Security number, or other personal information with anyone unless you’re sure they’re trustworthy. Be careful with what you post publicly on social media too as you might give away information that could be used by fraudsters. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Save your passwords in a Password Manager","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Gary says \"An often overlooked benefit is that most password managers help prevent phishing attacks, where scammers will encourage you to click a link so they can steal your credentials. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\"Password managers tie the credentials to a specific web address, the autocomplete will not work on phishing sites. If the username and password don’t auto-fill this may be a sign of a copycat website.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\"In some cases you can even use password managers to securely share a login with other trusted people, such as family members. They also allow you to store pin codes, credit card details and online banking credentials securely.\"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Set up two factor authentication on your accounts","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Two-factor authentication adds an extra layer of security which requires you to approve your login attempt in two different ways (like on your phone, an email code or via a dedicated app like Microsoft authenticator).","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Keep an eye on your accounts for any suspicious activity","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"It’s also a good idea to regularly check your credit report for any signs of identity theft. Gary explains: “If you think someone has applied for credit in your name, for example because you've had letters about loans or credit cards you didn't apply for, you should also contact the main credit reference agencies. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\"Explain you've been a victim of identity theft and ask them what credit accounts or services are on your file. Tell them which ones you didn't apply for and ask for the information to be removed.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\"The credit reference agency will contact those companies listed on your file to sort out the accounts that were wrongly opened in your name.”","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by Trustpilot’s Guidelines, but have not been reviewed for compliance.","marks":[{"type":"italic"}],"data":{}}]}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"sHvCEsKUWR1KrjJ8eioZs","type":"Entry","createdAt":"2023-04-19T12:51:41.131Z","updatedAt":"2023-09-20T14:23:03.827Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":108,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"Real estate scams to keep an eye on during your property search","slug":"real-estate-scams","metaDescription":"Searching for a property is an incredibly exciting time, but there are fraudsters out there looking to take advantage. In this article we look at some common real estate scams and how to avoid them.","locale":"US","date":"2023-04-10","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1HypJBAY3ObWONyOD2VwBc","type":"Entry","createdAt":"2022-10-20T09:35:46.791Z","updatedAt":"2022-10-20T09:35:46.791Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Carolyn McGinn","title":"Consumer Content Marketing Manager","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2wLrYehNF7QTlOQ6uSRzSb","type":"Asset","createdAt":"2022-10-20T09:27:08.232Z","updatedAt":"2022-10-20T09:27:08.232Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"Carolyn McGinn","description":"Consumer Content Marketing Manager","url":"https://images.ctfassets.net/b7g9mrbfayuu/2wLrYehNF7QTlOQ6uSRzSb/300b0877920734553515f7b842f8a305/Carolyn_McGinn.jpg","details":{"size":603676,"image":{"width":1733,"height":1423}},"fileName":"Carolyn McGinn.jpg","contentType":"image/jpeg","width":1733,"height":1423}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6vlFHRhVzUkxjcaPEsK5uq","type":"Asset","createdAt":"2023-03-09T12:11:30.309Z","updatedAt":"2023-09-20T14:22:53.784Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":27,"revision":5,"locale":"en-GB"},"title":"Real estate scams","description":"A man looking down at a laptop","url":"https://images.ctfassets.net/b7g9mrbfayuu/6vlFHRhVzUkxjcaPEsK5uq/dd8e18b026239fd8d7895370b28dccd3/real-estate-scams.jpg","details":{"size":55202,"image":{"width":640,"height":480}},"fileName":"real-estate-scams.jpg","contentType":"image/jpeg","width":640,"height":480},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3DEv0JhEBMWnmNG7nFQKwU","type":"Entry","createdAt":"2023-04-26T17:13:21.397Z","updatedAt":"2023-04-26T17:13:21.397Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"Real estate scams","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4yNB8DQZH4dJBwEa7t8khQ","type":"Asset","createdAt":"2023-04-26T17:13:14.995Z","updatedAt":"2023-09-20T14:21:35.934Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":20,"revision":2,"locale":"en-GB"},"title":"Real estate scams","description":"A man sitting on a ladder looking out a window","url":"https://images.ctfassets.net/b7g9mrbfayuu/4yNB8DQZH4dJBwEa7t8khQ/00a0556102ffbc892d920c7fcb5240d9/real-estate-scams.jpg","details":{"size":55486,"image":{"width":640,"height":480}},"fileName":"real-estate-scams.jpg","contentType":"image/jpeg","width":640,"height":480}},"intro":"The hunt for the perfect home can be overwhelming. Uncertainty, legal jargon and load of waiting around can lead to a seriously stressful experience. Add in the risk of falling victim to scammers and it can seem downright terrifying.","content":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It’s an unfortunate fact of life that scams are on the rise and criminals are using increasingly sophisticated tactics to trick unsuspecting victims into giving them money or personal information. Real estate scams are no different, with fraudsters out there ready to turn your search for your dream home into a nightmare. In fact, victims lost more than $396,900,800 to real estate scams in 2022, according to the ","nodeType":"text"},{"data":{"uri":"https://www.ic3.gov/"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"FBI’s Internet Crime Report","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". So, before you get caught up in the excitement of choosing the perfect place, remember to take a breath and consider if there are any signs that suggest things aren’t as they seem.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"What do we mean by real estate scams?","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Real estate scams often involve criminals posing as legitimate buyers, sellers, or agents to trick victims into giving them money or personal information. Fake websites or listings, forged documents and fraudulent investment opportunities are just some of the deceptive tactics scammers work with to make their scams look real. In some cases, scammers may even impersonate real estate professionals, using stolen identities or false credentials to gain their victims' trust.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Examples of real estate scams","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Fake rental scams","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"This is a common scam in which criminals post fake rental listings online and ask prospective tenants to wire money for a deposit or first month's rent. Once the money is sent, the scammer disappears, leaving you without your money and a place to live. In a fast-moving rental market where demand outstrips supply, it can be tempting to move quickly to secure a rental property before the competition. But always proceed with caution, remember to think before jumping in.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Mortgage scams","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"In this scenario scammers offer fake investment opportunities or promise to help homeowners with loan modifications or other financial help. Victims may be asked to pay upfront fees or provide personal information, which can be used to steal their identity or access their bank accounts.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Title scams","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"In this type of scam, fraudsters use false documents or identities to transfer ownership of a property to themselves. They may then sell the property to an unsuspecting buyer, leaving the original owner without their property or compensation.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Investment scams","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"In this type of scam, fraudsters may claim to have access to high-return real estate investments, such as rental properties or commercial real estate. They may ask for a large upfront payment or offer unrealistic returns on investment, but in reality, there is no investment and the victim loses their money. Learn more about ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/blog/trends-in-trust/investment-scams"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"investment scams here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". \n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Signs to look out for","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"There are certain signs of scams to keep in your mind during your property search. Here are just a few that should make you stop and think before moving ahead: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Requests for upfront payments or personal information","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Offers that seem too good to be true","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Pressure to act quickly or sign contracts without reviewing them carefully","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Strange communication (things like unprofessional topics or spelling and grammar errors)","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Lack of a physical address or contact information for the real estate professional or company","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"How to avoid real estate scams","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"The best way to avoid falling victim is to do plenty of research and approach all opportunities with a healthy dose of scepticism. Here are some tips to keep in mind:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Only work with reputable real estate professionals who are licensed and have a proven track record.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Verify all information and claims made by real estate professionals or companies, including their licensing and accreditation.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Read reviews of the companies you’re working with to see what kind of experiences other people have had using them. You'll find a whole host ","nodeType":"text"},{"data":{"uri":"https://www.trustpilot.com/categories/real_estate"},"content":[{"data":{},"marks":[{"type":"underline"}],"value":"real estate reviews on Trustpilot","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Use reputable online real estate marketplaces and be wary of deals that seem too good to be true.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Avoid sending money or providing personal information without first verifying the legitimacy of the opportunity.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Read contracts and other documents carefully before signing, and ask for clarification if anything is unclear.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by Trustpilot’s Guidelines, but have not been reviewed for compliance.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5YE2ILJrBD6DpOPe8SptRj","type":"Entry","createdAt":"2024-03-06T09:44:43.874Z","updatedAt":"2024-03-27T18:01:47.105Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":80,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"Deciphering the fine print: A guide to understanding T\u0026Cs","slug":"terms-and-conditions-glossary","locale":"US","date":"2023-03-25","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7wqYtoxiWYMQ6LhTQ8B6jU","type":"Entry","createdAt":"2021-03-18T18:32:22.362Z","updatedAt":"2021-03-18T18:32:22.362Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Trustpilot","title":" ","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5ioVj658RdFgWidZRDhAYt","type":"Asset","createdAt":"2021-03-18T18:32:14.608Z","updatedAt":"2021-08-24T12:05:30.569Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":2,"locale":"en-GB"},"title":"Social media star avatar","url":"https://images.ctfassets.net/b7g9mrbfayuu/5ioVj658RdFgWidZRDhAYt/69f4c4e653626726577e8c402c3ccb03/SoMe_Avatar_1200_x_1200.jpg.png","details":{"size":182886,"image":{"width":1804,"height":1804}},"fileName":"SoMe_Avatar_1200_x_1200.jpg.png","contentType":"image/png","width":1804,"height":1804}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1yCIbNjUmhWxryEQnlLyOQ","type":"Asset","createdAt":"2024-02-28T10:25:51.559Z","updatedAt":"2024-02-28T10:25:51.559Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"terms and conditions glossary","description":"a man looking at a laptop on a table","url":"https://images.ctfassets.net/b7g9mrbfayuu/1yCIbNjUmhWxryEQnlLyOQ/7f8b823cc014e33ef44bae3ca1a71637/terms-conditions-glossary.jpg","details":{"size":123242,"image":{"width":1280,"height":853}},"fileName":"terms-conditions-glossary.jpg","contentType":"image/jpeg","width":1280,"height":853},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"162yShI83hNQztd3jaXGp5","type":"Entry","createdAt":"2024-02-28T10:26:33.651Z","updatedAt":"2024-02-28T10:26:33.651Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"terms and conditions glossary","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1yCIbNjUmhWxryEQnlLyOQ","type":"Asset","createdAt":"2024-02-28T10:25:51.559Z","updatedAt":"2024-02-28T10:25:51.559Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"terms and conditions glossary","description":"a man looking at a laptop on a table","url":"https://images.ctfassets.net/b7g9mrbfayuu/1yCIbNjUmhWxryEQnlLyOQ/7f8b823cc014e33ef44bae3ca1a71637/terms-conditions-glossary.jpg","details":{"size":123242,"image":{"width":1280,"height":853}},"fileName":"terms-conditions-glossary.jpg","contentType":"image/jpeg","width":1280,"height":853}},"intro":"Terms and conditions, fine print, or whatever you call it, you probably don’t love spending time combing through it. But like it or not, when you take out an insurance policy, bank account or other financial product or service, that tiny writing contains vital information you need to know.\n","content":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"When choosing such important products you don’t want to have to google every second word just to understand what you’re getting. That’s why we’ve created a dictionary of some common terms you might find sprinkled throughout the T\u0026Cs. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Appraisal","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"This is the process of determining the value of an asset. An appraiser comes in, gives your asset (whether it's real estate, a business, some jewelry or artwork) an evaluation, and comes up with their professional opinion of its current value. This independent evaluation is meant to be objective and impartial, so you get a fair and accurate estimate that both buyer and seller can count on during negotiations. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"After the appraiser valued his \"priceless\" Beanie Baby collection at $20, Brad knew his dreams of early retirement funded by vintage stuffed animals weren't quite as sound as he imagined.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"339AUbrCqmrfCvkZteNc6j","type":"Entry","createdAt":"2024-03-06T15:52:39.385Z","updatedAt":"2024-03-06T15:52:39.385Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"review - appraisal","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1GbLMaGkkpzFfncLFzcryB","type":"Asset","createdAt":"2024-03-06T15:52:33.791Z","updatedAt":"2024-03-06T15:52:33.791Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":1,"locale":"en-GB"},"fields":{"title":"appraisal ","description":"","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/1GbLMaGkkpzFfncLFzcryB/68aa5663ea6bb085b68bd5483e06f047/appraisail.png","details":{"size":32035,"image":{"width":664,"height":199}},"fileName":"appraisail.png","contentType":"image/png"}}},"link":"https://www.trustpilot.com/categories/insurance?page=2"}}},"content":[]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"APR (Annual Percentage Rate)","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Think of this as the yearly cost of borrowing money or what you'll earn on an investment. When you take out a loan, the APR tells you how much extra you'll actually end up paying each year - it's not just the interest rate, but also includes any fees and charges the lender may take. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"When reviewing the loan offers from several lenders, Sara compared the APRs to find the one with the lowest overall annual cost, rather than just looking at the interest rates.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Beneficiary","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"A person or party that is designated to inherit funds, property, or benefits from a will, trust, insurance policy, or other financial arrangement. For example, in a life insurance policy, the beneficiary is the person who will receive the proceeds of the policy upon the death of the insured.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Paula was stunned when she received the call to tell her she was the beneficiary of her great-uncle’s life insurance policy.","marks":[{"type":"italic"}],"data":{}},{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Compound interest","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"When you earn interest not only on money you originally invested or deposited, but also on the interest itself","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The money Joan invested in my retirement account when she was young has now grown to a sizable nest egg thanks to many years of compound interest.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Co-signer","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"A person who is equally responsible for repaying the debt if you can't pay. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"David was so grateful his sister agreed to co-sign his auto loan so he could qualify for a rate he could afford. ","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Credit limit","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The maximum amount of credit you are allowed to use. Consequences of going over your credit limit could include your card being declined, incurring a late fee and having a negative impact on your credit rating which could affect future credit applications. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Brian just got a credit limit increase but he’s being careful not to go on a shopping spree that maxes out his card.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Deductible","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"An agreed amount you will pay for an insurance claim before coverage kicks in. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Since Jack had a $500 deductible on his car insurance, when another motorist damaged his vehicle, he knew he would have to pay for the first $500 of repairs.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1fEy0sDFaNYmKt7LkQoUmW","type":"Entry","createdAt":"2024-03-06T15:53:23.084Z","updatedAt":"2024-03-06T15:53:23.084Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"deductible","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"pAPejYZBGtvpRsyvdHndg","type":"Asset","createdAt":"2024-03-06T15:53:04.284Z","updatedAt":"2024-03-06T15:53:04.284Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"locale":"en-GB"},"fields":{"title":"deductible","description":"","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/pAPejYZBGtvpRsyvdHndg/af594b68db2c50034e817030f3b06608/deductible.png","details":{"size":17227,"image":{"width":660,"height":151}},"fileName":"deductible.png","contentType":"image/png"}}},"link":"https://www.trustpilot.com/categories/insurance"}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Default","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"When you ask to borrow money you agree to repay it on time every month. But if you miss payments or stop paying altogether, you've ","marks":[],"data":{}},{"nodeType":"text","value":"defaulted","marks":[{"type":"italic"}],"data":{}},{"nodeType":"text","value":" and broken the agreement. When this happens, it can make it harder to borrow money in the future.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"After seeing the price of the concert tickets, Amy joked that going into default was a small price to pay for seeing her favorite band live in action, before deciding it wasn’t a smart move.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Direct Debit","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Authorization you give to companies allowing them to withdraw funds directly from your bank account on a recurring basis. This can be a convenient way to pay your regular bills like utilities, subscriptions, or memberships without having to manually make payments each month. You're in control, and you can always tell your bank to stop if you change your mind. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"After forgetting about the active direct debits for her bills, Diane knew she needed to find an app to keep track of her spending.","marks":[{"type":"italic"}],"data":{}},{"nodeType":"text","value":"\n\n\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Escrow ","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"A financial agreement where an asset or money is held by a third party on behalf of two or more parties involved in a transaction. This escrow agent acts as an impartial referee until the terms are met.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The buyer and seller agreed to use an escrow company to hold the earnest money deposit until the real estate transaction was complete.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4OUi4VcpdTGULVC89qonnk","type":"Entry","createdAt":"2024-03-06T15:59:48.091Z","updatedAt":"2024-03-06T15:59:48.091Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"fields":{"title":"escrow","image":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7hUc6SZe4fDinHmZdhZtNN","type":"Asset","createdAt":"2024-03-06T15:59:27.932Z","updatedAt":"2024-03-06T15:59:27.932Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"locale":"en-GB"},"fields":{"title":"escrow","description":"","file":{"url":"//images.ctfassets.net/b7g9mrbfayuu/7hUc6SZe4fDinHmZdhZtNN/4115cb7711ef3654a42c753efca73e3e/escrow.png","details":{"size":26385,"image":{"width":666,"height":177}},"fileName":"escrow.png","contentType":"image/png"}}},"link":"https://www.trustpilot.com/categories/real_estate"}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Forbearance","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Temporary postponement of loan payments, typically for a mortgage or student loan as agreed with a lender.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Nina was so relieved she qualified for forbearance on her loan while she was out of work - it was one less bill to stress over that month.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Grace period","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"An agreed period of time after a payment due date during which you can still pay without a penalty (such as late fees) or a negative impact on credit rating. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"She was so busy this month that paying my credit card bill slipped her mind, but thankfully the grace period saved her. ","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Interest rate","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"When borrowing money, this is the extra amount you pay on top of the amount borrowed. In the context of a savings account, interest is the amount you will earn. So, whether you're borrowing or saving, the interest rate tells you how much extra you'll either have to pay or will receive as a percentage.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Bill was about to apply for the loan when he noticed the interest rate, he almost fell out of his chair before closing the tab. 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It's like a form of security that ensures they will be paid what they are owed. For example, banks can put liens on homes when mortgage payments are missed.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"After defaulting on his boat loan, Steve was furious to find the bank had put a lien on his beloved yacht until he paid what he owed.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Maturity date","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The date on which the final payment of a loan is due and the entire debt needs to be completely paid off.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Charlie’s auto loan maturity date snuck up so fast - he couldn’t believe 5 years had passed and final payment was already due!","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Minimum balance","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The smallest amount you need to pay on a credit card or loan each month by the due date to avoid any penalties or negative impact on your credit score. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Lewis knew paying only the minimum due would drag out his credit card balance for years so he tried to pay as much as he could each month to clear it faster. ","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Origination fee","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"A charge associated with setting up a loan, such as a mortgage or an account. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Greg hadn’t budgeted for the $500 origination fee included in his new mortgage loan - next time he would ask beforehand if they charged one.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Overdraft","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"When you spend more than you have in your account and the bank allows the transaction to go through for a short time (and for a fee).","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Frank didn't realize that huge online purchase would overdraw my account - now he owes the bank a $35 fee on top of paying back the overspent amount.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Prepayment penalty","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"A fee you may be required to pay as a result of paying off some or all of your mortgage before the agreed-upon term. 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This involves an evaluation of factors such as age, job, and health to determine the risk involved to the company.\n","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The underwriting process for her new life insurance policy involved multiple medical evaluations and answering extensive health history questions. ","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"In a world where fine print can make or break your financial decisions, being well-informed is more than just a convenience—it's a necessity. Before you sign on the dotted line or click \"agree\" on those terms and conditions, take a moment to empower yourself with knowledge. And remember, Trustpilot is here not only to demystify the jargon but also to help you choose the financial products and services that best fit your needs. So, before making your next big financial decision, check Trustpilot.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. The Trustpilot companies linked in this post are expected to abide by ","marks":[{"type":"italic"}],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://legal.trustpilot.com/"},"content":[{"nodeType":"text","value":"Trustpilot’s Guidelines","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"text","value":", but have not been reviewed for compliance.","marks":[{"type":"italic"}],"data":{}},{"nodeType":"text","value":" ","marks":[],"data":{}}]}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7nm7paspRN3biNLYx3ffhb","type":"Entry","createdAt":"2023-03-08T15:10:40.201Z","updatedAt":"2023-09-20T11:42:33.104Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":35,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-GB"},"title":"Be investment savvy: Spotting and avoiding scams","slug":"investment-scams","metaDescription":"Protect your hard-earned money from investment scams. Our guide covers common scams, warning signs, and ways to avoid becoming a victim.","locale":"US","date":"2023-03-08","pillar":"trends-in-trust","author":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1HypJBAY3ObWONyOD2VwBc","type":"Entry","createdAt":"2022-10-20T09:35:46.791Z","updatedAt":"2022-10-20T09:35:46.791Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"blogAuthor"}},"locale":"en-GB"},"name":"Carolyn McGinn","title":"Consumer Content Marketing Manager","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2wLrYehNF7QTlOQ6uSRzSb","type":"Asset","createdAt":"2022-10-20T09:27:08.232Z","updatedAt":"2022-10-20T09:27:08.232Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":1,"locale":"en-GB"},"title":"Carolyn McGinn","description":"Consumer Content Marketing Manager","url":"https://images.ctfassets.net/b7g9mrbfayuu/2wLrYehNF7QTlOQ6uSRzSb/300b0877920734553515f7b842f8a305/Carolyn_McGinn.jpg","details":{"size":603676,"image":{"width":1733,"height":1423}},"fileName":"Carolyn McGinn.jpg","contentType":"image/jpeg","width":1733,"height":1423}},"thumbnail":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"5c8ddwt6WEGMbrFSsIV457","type":"Asset","createdAt":"2023-09-20T11:41:51.813Z","updatedAt":"2023-09-20T11:41:51.813Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":12,"revision":1,"locale":"en-GB"},"title":"Investment scams","description":"A man looking down at his phone","url":"https://images.ctfassets.net/b7g9mrbfayuu/5c8ddwt6WEGMbrFSsIV457/a86aa16b407c77be9f9e7892b3748613/investment-scams.jpg","details":{"size":32564,"image":{"width":640,"height":427}},"fileName":"investment-scams.jpg","contentType":"image/jpeg","width":640,"height":427},"featuredResource":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1V5DpxDyzS9jjWX3gRDkts","type":"Entry","createdAt":"2023-03-08T15:10:10.852Z","updatedAt":"2023-09-20T11:42:28.323Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceImage"}},"locale":"en-GB"},"title":"Investment scams","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2BvxqGH6O3L0T9tUx7gxaQ","type":"Asset","createdAt":"2023-03-08T15:09:55.758Z","updatedAt":"2023-09-20T11:42:19.136Z","environment":{"sys":{"id":"master-blog","type":"Link","linkType":"Environment"}},"publishedVersion":11,"revision":2,"locale":"en-GB"},"title":"Investment scams","description":"","url":"https://images.ctfassets.net/b7g9mrbfayuu/2BvxqGH6O3L0T9tUx7gxaQ/39c471963f8f631fcd28d7b96c325718/investment-scams.jpg","details":{"size":32564,"image":{"width":640,"height":427}},"fileName":"investment-scams.jpg","contentType":"image/jpeg","width":640,"height":427},"articleWidth":true},"intro":"Investing can be a great way to build wealth and prepare for the future but unfortunately there are scams out there that can leave you with nothing. As a new investor, it's important to be aware of the dangers so that you can protect yourself and your money.","content":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"How investment scams work","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Investment scams promise high returns with little or no risk to investors. Scammers often use persuasive tactics to lure in victims, like promising insider information, guaranteed profits, or exclusive investment opportunities. Once they’ve convinced the victim to invest, they may use the money to pay returns to earlier investors, create fake account statements, or engage in other deceptive practices to maintain the illusion of a profitable investment. Eventually, the scammer disappears with the money, leaving investors out of pocket. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Here are six common investment scams to watch out for:","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Ponzi schemes","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":" A Ponzi scheme is an investment scam that promises high returns with little or no risk. The scammer uses money from new investors to pay returns to earlier investors, creating the illusion of a profitable investment. However, once the scammer has collected enough money, they disappear with the money, leaving investors with nothing.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Pyramid schemes","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Similar to Ponzi schemes, pyramid schemes involve recruiting new investors to contribute money. The scheme relies on the recruitment of new investors to keep it going, and eventually collapses when there are not enough new investors to support it.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Pump and dump schemes","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Here the scammer artificially inflates the price of a stock by spreading false or misleading information about the company. Once the price of the stock has gone up, the scammer sells their shares, causing the price to plummet and leaving other investors with losses.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Advance fee fraud","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"The fraudster asks for an upfront fee, promising high returns on the investment. However, once they have received the money, they disappear, leaving the victim with nothing.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Offshore investing scams","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"These scams involve promising high returns on investments that are located in offshore accounts, often in countries with less regulation. However, the investments are often fraudulent or non-existent, and the scammer disappears with the money.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"High-yield investment programs (HYIPs)","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"These programs promise extremely high returns on investments, often in a short period of time. However, the investments are often fake, and investors can end up losing their money.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"How to avoid investment scams ","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Remember that if an investment opportunity seems too good to be true, it probably is. Always do your due diligence and research any investment opportunity thoroughly before committing any money. It's also a good idea to work with a reputable financial advisor who can help you navigate the world of investing and avoid scams. Learn more about how to find a financial advisor in our guide. By being vigilant and informed, you can protect yourself and your money and focus on the rewards you can gain from investing. \n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Trustpilot is a review platform that is open to all. The companies and profile pages referenced in this article are provided for informational purposes only and are not recommended, endorsed by, or representative of the views of Trustpilot. 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