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href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%be%d0%b1%d1%89%d0%b5%d1%81%d1%82%d0%b2%d0%b5%d0%bd-%d0%bf%d0%be%d1%81%d1%80%d0%b5%d0%b4%d0%bd%d0%b8%d0%ba/">Public mediator</a></li> <li id="menu-item-80342" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-80342"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d1%81%d1%8a%d0%b4%d0%b5%d0%b1%d0%bd%d0%b8-%d0%b7%d0%b0%d1%81%d0%b5%d0%b4%d0%b0%d1%82%d0%b5%d0%bb%d0%b8/">Public mediator competition</a></li> <li id="menu-item-2687" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2687"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%bf%d1%80%d0%b0%d0%b2%d0%b8%d0%bb%d0%bd%d0%b8%d1%86%d0%b8/">Reproduction problems</a></li> <li id="menu-item-2688" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2688"><a title="Почетни граждани" href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%bf%d0%be%d1%87%d0%b5%d1%82%d0%bd%d0%b8-%d0%b3%d1%80%d0%b0%d0%b6%d0%b4%d0%b0%d0%bd%d0%b8-%d0%bd%d0%b0-%d0%b3%d1%80%d0%b0%d0%b4-%d0%bf%d0%bb%d0%be%d0%b2%d0%b4%d0%b8%d0%b2/">Honorary citizens of Plovdiv</a></li> <li id="menu-item-2689" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2689"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d1%81%d1%8a%d0%b1%d0%b8%d1%82%d0%b8%d1%8f-%d1%84%d0%be%d1%82%d0%be%d0%b3%d0%b0%d0%bb%d0%b5%d1%80%d0%b8%d1%8f/">Public registry</a></li> <li id="menu-item-3527" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3527"><a title="Проекти- нормативни актове" href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%bf%d1%80%d0%be%d0%b5%d0%ba%d1%82%d0%b8-%d0%bd%d0%b0-%d0%bd%d0%be%d1%80%d0%bc%d0%b0%d1%82%d0%b8%d0%b2%d0%bd%d0%b8-%d0%b0%d0%ba%d1%82%d0%be%d0%b2%d0%b5/">Normative acts Projects</a></li> <li id="menu-item-41585" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-41585"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%b4%d0%b5%d0%ba%d0%bb%d0%b0%d1%80%d0%b0%d1%86%d0%b8%d0%b8-%d0%b8-%d1%80%d0%b5%d0%b3%d0%b8%d1%81%d1%82%d1%8a%d1%80-%d0%bd%d0%b0-%d0%b4%d0%b5%d0%ba%d0%bb%d0%b0%d1%80%d0%b0%d1%86%d0%b8%d0%b8%d1%82/">Declarations and register of declarations according to the Law for Combating Corruption and the withdrawal of illegally acquired property</a></li> <li id="menu-item-46528" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-46528"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/access-public-information/">Access to public information</a></li> </ul> </li> <li id="menu-item-48" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-48"><a href="https://www.plovdiv.bg/en/district-administration/">District Administration</a> <ul class="sub-menu"> <li id="menu-item-888" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-888"><a href="https://www.plovdiv.bg/en/district-administration/central/">Central District</a></li> <li id="menu-item-893" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-893"><a href="https://www.plovdiv.bg/en/district-administration/east/">District “East”</a></li> <li id="menu-item-892" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-892"><a href="https://www.plovdiv.bg/en/district-administration/west/">District “West”</a></li> <li id="menu-item-890" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-890"><a href="https://www.plovdiv.bg/en/district-administration/south/">District “South”</a></li> <li id="menu-item-891" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-891"><a href="https://www.plovdiv.bg/en/district-administration/north/">District “North”</a></li> <li id="menu-item-889" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-889"><a href="https://www.plovdiv.bg/en/district-administration/trakia/">District “Trakia”</a></li> </ul> </li> <li id="menu-item-647" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-647"><a href="https://www.plovdiv.bg/en/news/">(Български) Новини</a></li> </ul> </nav> <div id="header-widget"> <div id="social-widget-2" class="widget-header"> <div class="socialmedia-buttons smw_left"> <a href="https://www.facebook.com/pages/Plovdiv/298150390280406/" rel="nofollow" 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onfocus="if(this.value == Search ) this.value=''" /><input type="submit" value="Search"> </form> </div> <div id="dd"> <a href="#" id="btn-slide" title="Index Pages">Index Pages</a> <div id="showBox" style="display: none;"> <div class="content"> <h2>Index</h2> <p></p> <div class="pvc_clear"></div> <p class="pvc_stats" element-id="7725">20,905 total views, 15 views today</p> <div class="pvc_clear"></div> </div> </div> </div>  </div> </div> </div> </header> <div class="primary_content_wrap"> <div class="container_24"> <div id="indent"> <div class="grid_24"> <div id="wrapper"> <div id="crumbs"><a href="https://www.plovdiv.bg">Home</a> <img src="https://www.plovdiv.bg/wp-content/themes/plovdiv/images/separator.png"> <a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/">City Council</a> <img src="https://www.plovdiv.bg/wp-content/themes/plovdiv/images/separator.png"> <span class="current">Public mediator</span></div><br/> <aside id="sidebar" class="grid_7 grid_71 alpha"> <div id="widget_nav_menu" class="widget"> <div class="menu-%d0%ba%d0%b0%d1%82%d0%b5%d0%b3%d0%be%d1%80%d0%b8%d0%b8-container"> <ul> <li class="pagenav"><h3>City Council</h3><ul><li class="page_item page-item-74 page_item_has_children"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d1%80%d1%8a%d0%ba%d0%be%d0%b2%d0%be%d0%b4%d1%81%d1%82%d0%b2%d0%be/">Direction</a></li> <li class="page_item page-item-2666 page_item_has_children"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%bf%d0%be%d1%81%d1%82%d0%be%d1%8f%d0%bd%d0%bd%d0%b8-%d0%ba%d0%be%d0%bc%d0%b8%d1%81%d0%b8%d0%b8/">Permanent committees</a></li> <li class="page_item page-item-86 page_item_has_children"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%b4%d0%bd%d0%b5%d0%b2%d0%b5%d0%bd-%d1%80%d0%b5%d0%b4/">Council’s Agenda</a></li> <li class="page_item page-item-2673 page_item_has_children"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%bd%d0%be%d1%80%d0%bc%d0%b0%d1%82%d0%b8%d0%b2%d0%bd%d0%b0-%d0%b1%d0%b0%d0%b7%d0%b0/">Regulations</a></li> <li class="page_item page-item-88"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%bd%d0%be%d1%80%d0%bc%d0%b0%d1%82%d0%b8%d0%b2%d0%bd%d0%b8-%d0%b0%d0%ba%d1%82%d0%be%d0%b2%d0%b5/">Conformity with the law control</a></li> <li class="page_item page-item-7725 current_page_item"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%be%d0%b1%d1%89%d0%b5%d1%81%d1%82%d0%b2%d0%b5%d0%bd-%d0%bf%d0%be%d1%81%d1%80%d0%b5%d0%b4%d0%bd%d0%b8%d0%ba/">Public mediator</a></li> <li class="page_item page-item-84"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%bf%d1%80%d0%b0%d0%b2%d0%b8%d0%bb%d0%bd%d0%b8%d1%86%d0%b8/">Reproduction problems</a></li> <li class="page_item page-item-2682"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%bf%d0%be%d1%87%d0%b5%d1%82%d0%bd%d0%b8-%d0%b3%d1%80%d0%b0%d0%b6%d0%b4%d0%b0%d0%bd%d0%b8-%d0%bd%d0%b0-%d0%b3%d1%80%d0%b0%d0%b4-%d0%bf%d0%bb%d0%be%d0%b2%d0%b4%d0%b8%d0%b2/">Honorary citizens of Plovdiv</a></li> <li class="page_item page-item-2684 page_item_has_children"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d1%81%d1%8a%d0%b1%d0%b8%d1%82%d0%b8%d1%8f-%d1%84%d0%be%d1%82%d0%be%d0%b3%d0%b0%d0%bb%d0%b5%d1%80%d0%b8%d1%8f/">Public registry</a></li> <li class="page_item page-item-3522"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%bf%d1%80%d0%be%d0%b5%d0%ba%d1%82%d0%b8-%d0%bd%d0%b0-%d0%bd%d0%be%d1%80%d0%bc%d0%b0%d1%82%d0%b8%d0%b2%d0%bd%d0%b8-%d0%b0%d0%ba%d1%82%d0%be%d0%b2%d0%b5/">Normative acts Projects</a></li> <li class="page_item page-item-41581 page_item_has_children"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/%d0%b4%d0%b5%d0%ba%d0%bb%d0%b0%d1%80%d0%b0%d1%86%d0%b8%d0%b8-%d0%b8-%d1%80%d0%b5%d0%b3%d0%b8%d1%81%d1%82%d1%8a%d1%80-%d0%bd%d0%b0-%d0%b4%d0%b5%d0%ba%d0%bb%d0%b0%d1%80%d0%b0%d1%86%d0%b8%d0%b8%d1%82/">Declarations and register of declarations according to the Law for Combating Corruption and the withdrawal of illegally acquired property</a></li> <li class="page_item page-item-46525"><a href="https://www.plovdiv.bg/en/%d0%be%d0%b1%d1%89%d0%b8%d0%bd%d1%81%d0%ba%d0%b8-%d1%81%d1%8a%d0%b2%d0%b5%d1%82/access-public-information/">Access to public information</a></li> </ul></li> </ul> </div> </div> </aside>  <div id="content" class="grid_17 omega"> <div id="content-bg"> <div class="inner"> <div class="wrapper"> <h1>Public mediator</h1> <p>ANOTATION ON THE ACTIVITY OF PUBLIC MEDIATOR IN THE MUNICIPALITY OF PLOVDIV, FOR THE CITIZENS</p> <p> 1. Presentation of the structure<br /> • Borislav Stamatov – Temporary executing the position of The Public mediator of Plovdiv Municipality<br /> • Georgi Halachev – Chief expert<br /> • Anelia Hadzhieva – Chief expert<br /> 2. What are the responsibilities of the institution?<br /> In its activity, the Public Mediator is independent and is subject to the Constitution, the Bulgarian legislation and the ratified international treaties, guided by his personal conscience and morality, defending the rights and interests of the citizens, when they are affected by state and municipal authorities, as well as the persons entrusted with the provision of public services – Water Supply and Sewerage, Electricity Distribution, District Heating, BTC, healthcare, education, social assistance, trade activity, activities of security, traffic safety, construction, including illegal.<br /> The public mediator provides equal opportunities for citizens to protect their rights and legitimate interests; It is fair to the complaining parties by informing them of their intentions and actions, listening to them and respecting their considerations and, if necessary, giving them opportunities to rethink their own positions.<br /> At the explicite wish of the citizens, their names are kept confidential and other data of confidential nature.<br /> A public mediator may:<br /> • Provide mediation between local authorities and the local administration and the affected persons for the removal of violations committed;<br /> • Make proposals and recommendations to remove the conditions that create preconditions for violations of citizens’ rights and freedoms;<br /> • Notifies the national ombudsman if the case is beyond his/her competency;<br /> • Notifies the authorities of the Ministry of Internal affairs or the prosecutor’s office if there is an evidence of a crime;<br /> • Seek assistance from the media, governmental and civil organizations.<br /> The public mediator is not concerned with:<br /> • Citizens’ problems of private character;<br /> • Issues in which a court case is pending or a court decision enforced;<br /> • Anonymous complaints and alerts as well as violations committed more than two years ago;<br /> • Protection of complainants in court.<br /> The public mediator is elected for a period of 4 years with the possibility of a re-appointment and is responsible for his work before the citizens of the Municipality of Plovdiv and the Municipal Council, which is publicly accountable to him.<br /> Complaints and alerts to the Public Mediator of the Municipality of Plovdiv are submitted by word or in writing to:<br /> Address: Plovdiv, Str. “Avksentiy Veleshki” № 20 , Floor 1 or<br /> E-mail: <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="0a6567687f6e79676b644a7a66657c6e637c24686d">[email protected]</a> ; <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="7c13111e09180f111d12520c10130a18150a3c1d1e0a521e1b">[email protected]</a><br /> Contacts:<br /> • Borislav Stamatov: +359 (32) 600 555;<br /> • Georgi Halachev: +359 (32) 600 563;<br /> • Anelia Hadjieva: +359 (32) 600 554;<br /> Fax:<br /> • +359 (32) 600 554;<br /> Website: <a style="line-height: 1.5em;" href="http://ombudsman-plovdiv.com/">http://ombudsman-plovdiv.com</a></p> <p>Reception of the Public Mediator: Floor 1, Room No. 104<br /> Monday: 9.00 – 13.00<br /> Tuesday: 9.00 – 13.00<br /> Thursday: 12.00 – 16.00<br /> Friday: 12.00 – 16.00 </p> <div class="pvc_clear"></div> <p class="pvc_stats" element-id="7725">20,906 total views, 16 views today</p> <div class="pvc_clear"></div> <br/>  <div class="addthis_toolbox addthis_default_style addthis_32x32_style"> <a class="addthis_button_facebook"></a> <a class="addthis_button_twitter"></a> <a class="addthis_button_google_plusone_share"></a> <a class="addthis_button_linkedin"></a> <a class="addthis_button_print"></a> <a class="addthis_button_compact"></a><a class="addthis_counter addthis_bubble_style"></a> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript" src="//s7.addthis.com/js/300/addthis_widget.js#pubid=xa-516fb7175fb4ecdd"></script>  </div> </div> </div> </div>  <div class="clear"></div> </div> <link href="https://www.plovdiv.bg/wp-content/themes/plovdiv/grid-slider.css" type="text/css" rel="stylesheet" /> <link href="https://www.plovdiv.bg/wp-content/themes/plovdiv/lightbox/wt-lightbox.css" type="text/css" rel="stylesheet" /> <div class="container"> <div class="g-slider"> <div class="tiles"> <ul title="Banners"> <li> <a href="https://www.plovdiv.bg/en/proekt-eeo-rayoni/" class="set1"> <img src="https://www.plovdiv.bg/wp-content/uploads/2024/11/baner-proekt-eeo-rayoni.png" alt="(Български) Въвеждане на енергийно ефективни системи за улично осветление на територията на район “Източен”, “Западен” и “Южен” "/></a>  </li> <li> <a href="https://www.plovdiv.bg/en/ginnger/" class="set1"> <img src="https://www.plovdiv.bg/wp-content/uploads/2024/11/baner-ginnger.jpg" alt="(Български) Обновяване на жилищни райони посредством активно включване на граждани и прилагане на дигитални решения "/></a>  </li> <li> <a href="https://plovdivcleanair.com/" class="set1"> <img src="https://www.plovdiv.bg/wp-content/uploads/2024/09/chist-vazdush.jpg" alt="(Български) Чист въздух за Пловдив "/></a>  </li> <li> <a href="https://www.plovdiv.bg/en/multihome-project/" class="set1"> <img src="https://www.plovdiv.bg/wp-content/uploads/2024/05/multihome-banner.jpg" alt="(Български) МултиХоум “Обновяваме заедно” "/></a>  </li> <li> <a href="https://www.plovdiv.bg/en/reformirane-dom-za-stari-hora-sv-vasilii-veliki/" class="set1"> <img src="https://www.plovdiv.bg/wp-content/uploads/2024/08/project-dom-za-stari-hora-sv-vasilii-veliki.png" alt="(Български) Извършване на строителни дейности и доставка на оборудване и обзавеждане с оглед реформиране на Дом за стари хора “Св. 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