How do I enable cookies to allow sign in for Mendeley Web Importer?

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</h1> <small data-location="updatedTime"> Last updated on October 15, 2024 </small> </div> <div id="answer_solution" data-location="solution"> <p>The Web Importer has recently been redesigned and it requires access to <em class='rn_Highlight'>cookies</em> on your machine with your login details. This has caused a problem with some users'  internet browsers. If you're having this problem, you will need to allow <em class='rn_Highlight'>cookies</em> on your internet browser for <a href="http://brxt.mendeley.com" rel="external" target="_blank">brxt.mendeley.com</a> and <a href="https://id.elsevier.com" rel="external" target="_blank">id.elsevier.com</a>. if they have been disabled. Follow the instructions for your browser below to do this:</p> <dl class="accordion"> <dd><a href="#panel2b">Chrome</a> <div class="content" id="panel2b"> <ol> <li>Click '<em>Settings</em>' (three black dots on the top right of the screen).</li> <li>Under 'Privacy and security', click '<em><em class='rn_Highlight'>Cookies</em> and other site data</em>'.</li> <li>Select an option, either: <ul> <li>Allow all <em class='rn_Highlight'>cookies</em></li> <li>or</li> <br /> <li>Block third party <em class='rn_Highlight'>cookies</em> in Incognito (note that selecting this option means Web Importer will not work when using Icognito)</li> </ul> </li> </ol> <p>For more information you can have a look at Google Chrome's page on <a href="https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en" rel="external" target="_blank"><em class='rn_Highlight'>cookies</em> and site data</a>.</p> </div> </dd> <dd><a href="#panel3b">Microsoft Edge</a> <div class="content" id="panel3b"> <ol> <li>Click '<em>Settings</em>' (three black dots on the top right of the screen).</li> <li>Click '<em>Site Permissions</em>' in the left-hand menu.</li> <li>Click '<em><em class='rn_Highlight'>Cookies</em> and site data</em>' in the menu that appears.</li> <li>Then, under '<em class='rn_Highlight'>Cookies</em>' make sure Edge is set to 'Allow sites to save and read <em class='rn_Highlight'>cookie</em> data (recommended)' and 'Block third-party <em class='rn_Highlight'>cookies</em>' is not enabled.</li> </ol> <p>For more information you can have a look at the Microsoft Edge page on <a href="https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy" rel="external" target="_blank">browsing, data and privacy</a>.</p> </div> </dd> <dd><a href="#panel1b">Mozilla Firefox</a> <div class="content" id="panel1b"> <p>Control of <em class='rn_Highlight'>cookies</em> in Firefox are combined with some other privacy controls.</p> <ol> <li>Click the hamburger menu and select 'Options' or 'Preferences' (the name depends on your machine).</li> <li>Navigate to the 'Privacy & Security' tab.</li> <li>Either change to 'Standard' privacy or add www.mendeley.com and www.elsevier.com to the 'Exceptions' if you choose 'Strict' or 'Custom' privacy.</li> </ol> <p>For more information you can have a look at Mozilla Firefox's page on <a href="https://support.mozilla.org/en-US/kb/disable-third-party-cookies " rel="external" target="_blank">enabling and disabling <em class='rn_Highlight'>cookies</em></a>.</p> </div> </dd> <dd><a href="#panel4b">Safari</a> <div class="content" id="panel4b"> <ol> <li>Select '<em>Preferences</em>' in the Safari menu.</li> <li>Select '<em>Privacy</em>' in the ribbon menu.</li> <li>Then under 'Block all <em class='rn_Highlight'>cookies</em>', ensure that this box is not selected.</li> </ol> </div> </dd> </dl> </div> <div class="answer-feedback"> <div id="rn_ExternalAnswerFeedback_20" class="rn_ExternalAnswerFeedback 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