Find Answers - Mendeley Support Center

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Edition</a></li></ul></li><li class="gh-nav-item" ><a href="/app/answers/list/supporthub/mendeley/p/16079/" data-location="categoryList_3" class="anchor gh-nav-action">Data</a></li> <hr/> <li data-location="whatsNewPage"> <a href="/app/whats_new/supporthub/mendeley/" class="anchor gh-nav-action"> New and updated FAQs </a> </li> </ul> </nav> </div> </div> <div class="columns medium-9 border"> <div class="columns medium-12"> <div id="rn_PageContent" class="rn_AnswerList"> <div class="rn_Padding"> <h2 class="rn_ScreenReaderOnly">Search Results</h2> <div id="search-results-div"> <h4 class="style2" data-location="resultsTitle"> 39 results for '' </h4> </div> <div id="rn_MultilineExtended_14" class="rn_MultilineExtended rn_Multiline"> <div id="rn_MultilineExtended_14_Alert" role="alert" class="rn_ScreenReaderOnly"></div> <div id="rn_MultilineExtended_14_Loading"></div> <div id="rn_MultilineExtended_14_Content" class="rn_Content"> <article class="answer-result"> <h4 data-location="answerListTitle_1" data-answerposition="1" data-answerid="36173" > <a href='/app/answers/detail/a_id/36173/supporthub/mendeley/p/16090//session/L3RpbWUvMTczMjY3ODk5My9nZW4vMTczMjY3ODk5My9zaWQvZlVFaTVFQlBERlFQZnBmYjZ0b0xSekhSZmJsSkZZN2VuZ25KWEdMb2R3aHVjM1RjRTVheVl0SW93ZlhvM2szUXU5TFdSZHpvQWU4dTB6YVVaS0hUWWQ5NndaJTdFenhhSnQxdVpjRDVQbkNNa242WjFiV1ZlaEZuMXclMjElMjE='>How do I migrate from the original Mendeley Desktop to Mendeley Reference Manager?</a> </h4> <small>Last updated on June 03, 2024</small> <p data-location="answerListSummary_1"> Mendeley Reference Manager and Mendeley Cite are new reference management applications from Mendeley. They have been developed using valuable feedback from our users to provide a more resilient... </p> <p data-answerposition="1" data-answerid="36173"> <a href="/app/answers/detail/a_id/36173/supporthub/mendeley/p/16090/" class="read-more" data-location="answerListViewAnswer_1"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_2" data-answerposition="2" data-answerid="31338" > <a href='/app/answers/detail/a_id/31338/supporthub/mendeley/p/16090//session/L3RpbWUvMTczMjY3ODk5My9nZW4vMTczMjY3ODk5My9zaWQvZlVFaTVFQlBERlFQZnBmYjZ0b0xSekhSZmJsSkZZN2VuZ25KWEdMb2R3aHVjM1RjRTVheVl0SW93ZlhvM2szUXU5TFdSZHpvQWU4dTB6YVVaS0hUWWQ5NndaJTdFenhhSnQxdVpjRDVQbkNNa242WjFiV1ZlaEZuMXclMjElMjE='>Mendeley Release Notes</a> </h4> <small>Last updated on July 01, 2024</small> <p data-location="answerListSummary_2">   To keep up to date with the development of Mendeley products, choose one of the following links to view a detailed list of all features that were released in each update: Mendeley Reference... </p> <p data-answerposition="2" data-answerid="31338"> <a href="/app/answers/detail/a_id/31338/supporthub/mendeley/p/16090/" class="read-more" data-location="answerListViewAnswer_2"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_3" data-answerposition="3" data-answerid="19601" > <a href='/app/answers/detail/a_id/19601/supporthub/mendeley/p/16090//session/L3RpbWUvMTczMjY3ODk5My9nZW4vMTczMjY3ODk5My9zaWQvZlVFaTVFQlBERlFQZnBmYjZ0b0xSekhSZmJsSkZZN2VuZ25KWEdMb2R3aHVjM1RjRTVheVl0SW93ZlhvM2szUXU5TFdSZHpvQWU4dTB6YVVaS0hUWWQ5NndaJTdFenhhSnQxdVpjRDVQbkNNa242WjFiV1ZlaEZuMXclMjElMjE='>Mendeley Desktop can鈥檛 connect to the internet, what should I do?</a> </h4> <small>Last updated on October 15, 2024</small> <p data-location="answerListSummary_3"> When you encounter this error message, it's usually indicative of one of two problems that are preventing Mendeley Desktop from contacting the Mendeley Web servers. A temporary issue either on our... </p> <p data-answerposition="3" data-answerid="19601"> <a href="/app/answers/detail/a_id/19601/supporthub/mendeley/p/16090/" class="read-more" data-location="answerListViewAnswer_3"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_4" data-answerposition="4" data-answerid="18116" > <a href='/app/answers/detail/a_id/18116/supporthub/mendeley/p/16090//session/L3RpbWUvMTczMjY3ODk5My9nZW4vMTczMjY3ODk5My9zaWQvZlVFaTVFQlBERlFQZnBmYjZ0b0xSekhSZmJsSkZZN2VuZ25KWEdMb2R3aHVjM1RjRTVheVl0SW93ZlhvM2szUXU5TFdSZHpvQWU4dTB6YVVaS0hUWWQ5NndaJTdFenhhSnQxdVpjRDVQbkNNa242WjFiV1ZlaEZuMXclMjElMjE='>How do I install Mendeley Reference Manager?</a> </h4> <small>Last updated on June 03, 2024</small> <p data-location="answerListSummary_4">   How Follow these steps to download Mendeley Reference Manager: Download Mendeley Reference Manager here . Run the downloaded installer. Follow the on-screen instructions. </p> <p data-answerposition="4" data-answerid="18116"> <a href="/app/answers/detail/a_id/18116/supporthub/mendeley/p/16090/" class="read-more" data-location="answerListViewAnswer_4"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_5" data-answerposition="5" data-answerid="36978" > <a href='/app/answers/detail/a_id/36978/supporthub/mendeley/p/16090//session/L3RpbWUvMTczMjY3ODk5My9nZW4vMTczMjY3ODk5My9zaWQvZlVFaTVFQlBERlFQZnBmYjZ0b0xSekhSZmJsSkZZN2VuZ25KWEdMb2R3aHVjM1RjRTVheVl0SW93ZlhvM2szUXU5TFdSZHpvQWU4dTB6YVVaS0hUWWQ5NndaJTdFenhhSnQxdVpjRDVQbkNNa242WjFiV1ZlaEZuMXclMjElMjE='>Can I still install Mendeley Desktop?</a> </h4> <small>Last updated on May 01, 2024</small> <p data-location="answerListSummary_5"> Mendeley Reference Manager is our new reference management application, available to download and begin using from here. We understand, however, that some users may prefer to use the original... </p> <p data-answerposition="5" data-answerid="36978"> <a href="/app/answers/detail/a_id/36978/supporthub/mendeley/p/16090/" class="read-more" data-location="answerListViewAnswer_5"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_6" data-answerposition="6" data-answerid="22100" > <a href='/app/answers/detail/a_id/22100/supporthub/mendeley/p/16090//session/L3RpbWUvMTczMjY3ODk5My9nZW4vMTczMjY3ODk5My9zaWQvZlVFaTVFQlBERlFQZnBmYjZ0b0xSekhSZmJsSkZZN2VuZ25KWEdMb2R3aHVjM1RjRTVheVl0SW93ZlhvM2szUXU5TFdSZHpvQWU4dTB6YVVaS0hUWWQ5NndaJTdFenhhSnQxdVpjRDVQbkNNa242WjFiV1ZlaEZuMXclMjElMjE='>How can I fully remove Mendeley Desktop from my machine?</a> </h4> <small>Last updated on October 15, 2024</small> <p data-location="answerListSummary_6"> If you no longer wish to use Mendeley Desktop, you can remove it entirely from your system by first checking that you've uninstalled any Word, or OpenOffice plugins you may have installed. To do... </p> <p data-answerposition="6" data-answerid="22100"> <a href="/app/answers/detail/a_id/22100/supporthub/mendeley/p/16090/" class="read-more" data-location="answerListViewAnswer_6"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_7" data-answerposition="7" data-answerid="21582" > <a href='/app/answers/detail/a_id/21582/supporthub/mendeley/p/16090//session/L3RpbWUvMTczMjY3ODk5My9nZW4vMTczMjY3ODk5My9zaWQvZlVFaTVFQlBERlFQZnBmYjZ0b0xSekhSZmJsSkZZN2VuZ25KWEdMb2R3aHVjM1RjRTVheVl0SW93ZlhvM2szUXU5TFdSZHpvQWU4dTB6YVVaS0hUWWQ5NndaJTdFenhhSnQxdVpjRDVQbkNNa242WjFiV1ZlaEZuMXclMjElMjE='>How do I create a Mendeley account and sign in/out?</a> </h4> <small>Last updated on October 15, 2024</small> <p data-location="answerListSummary_7">   If you don't already have a Mendeley account you can create one for free: visit Mendeley.com and click ' Create account '. When you have created this account you can also use it to sign in to... </p> <p data-answerposition="7" data-answerid="21582"> <a href="/app/answers/detail/a_id/21582/supporthub/mendeley/p/16090/" class="read-more" data-location="answerListViewAnswer_7"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_8" data-answerposition="8" data-answerid="25995" > <a href='/app/answers/detail/a_id/25995/supporthub/mendeley/p/16090//session/L3RpbWUvMTczMjY3ODk5My9nZW4vMTczMjY3ODk5My9zaWQvZlVFaTVFQlBERlFQZnBmYjZ0b0xSekhSZmJsSkZZN2VuZ25KWEdMb2R3aHVjM1RjRTVheVl0SW93ZlhvM2szUXU5TFdSZHpvQWU4dTB6YVVaS0hUWWQ5NndaJTdFenhhSnQxdVpjRDVQbkNNa242WjFiV1ZlaEZuMXclMjElMjE='>What can I do if Mendeley Desktop crashes?</a> </h4> <small>Last updated on October 15, 2024</small> <p data-location="answerListSummary_8"> Here are some common issues you may encounter. Click on a topic below to see how to troubleshoot your scenario. Mendeley Desktop crashes on start-up   Please contact us via the email option at... </p> <p data-answerposition="8" data-answerid="25995"> <a href="/app/answers/detail/a_id/25995/supporthub/mendeley/p/16090/" class="read-more" data-location="answerListViewAnswer_8"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_9" data-answerposition="9" data-answerid="18118" > <a href='/app/answers/detail/a_id/18118/supporthub/mendeley/p/16090//session/L3RpbWUvMTczMjY3ODk5My9nZW4vMTczMjY3ODk5My9zaWQvZlVFaTVFQlBERlFQZnBmYjZ0b0xSekhSZmJsSkZZN2VuZ25KWEdMb2R3aHVjM1RjRTVheVl0SW93ZlhvM2szUXU5TFdSZHpvQWU4dTB6YVVaS0hUWWQ5NndaJTdFenhhSnQxdVpjRDVQbkNNa242WjFiV1ZlaEZuMXclMjElMjE='>How do I add a file(s) to Mendeley Desktop?</a> </h4> <small>Last updated on May 15, 2024</small> <p data-location="answerListSummary_9">   There are several ways you can add references and files to your Mendeley Library: Drag and drop files from your machine Use the 'Add' button Create entry manually Import library data exported... </p> <p data-answerposition="9" data-answerid="18118"> <a href="/app/answers/detail/a_id/18118/supporthub/mendeley/p/16090/" class="read-more" data-location="answerListViewAnswer_9"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_10" data-answerposition="10" data-answerid="14948" > <a href='/app/answers/detail/a_id/14948/supporthub/mendeley/p/16090//session/L3RpbWUvMTczMjY3ODk5My9nZW4vMTczMjY3ODk5My9zaWQvZlVFaTVFQlBERlFQZnBmYjZ0b0xSekhSZmJsSkZZN2VuZ25KWEdMb2R3aHVjM1RjRTVheVl0SW93ZlhvM2szUXU5TFdSZHpvQWU4dTB6YVVaS0hUWWQ5NndaJTdFenhhSnQxdVpjRDVQbkNNa242WjFiV1ZlaEZuMXclMjElMjE='>What are Mendeley Groups?</a> </h4> <small>Last updated on May 15, 2024</small> <p data-location="answerListSummary_10"> Groups allow you to share the full text of PDF documents you add to the group. 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