Alexa Support

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We have answers.</div> <div class="hero-unit__search"> <form role="search" class="search" data-search="" data-instant="true" autocomplete="off" action="/web/20210418161524/https://support.alexa.com/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"/><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search"/> <input type="submit" name="commit" value="Search"/></form> </div> </div> </div> <div class="container" data-home-page> <div class="container-inner"> <div class="knowledge-base"> <div class="row clearfix"> <div class="column column--sm-4"> <div class="sidebar"> <a class="sidenav-category__link sidenav-category__link--single" title="Home" href="/web/20210418161524/https://support.alexa.com/hc/en-us">Home</a> <div class="side-nav"></div> </div> </div> <div class="column column--sm-8 main-column" style="padding: 60px 30px 30px"> <div id="gettingstartedcol"> <div align="center" style="padding: 30px 30px 30px 0"> <a href="https://web.archive.org/web/20210418161524/https://support.alexa.com/hc/en-us/sections/202378548"> <img src="//web.archive.org/web/20210418161524im_/https://theme.zdassets.com/theme_assets/53743/f53006494ffa95cc5a9a4a47993ad1c177604233.png"></a> <br><br> <a href="https://web.archive.org/web/20210418161524/https://support.alexa.com/hc/en-us/sections/202378548" style="border: solid 2px #3b81de; cursor: pointer; background-color: #fff; padding: 10px; font-weight: bold;">Tutorials</a></div></div> <div id="verticalrule"></div> <div id="toparticlescol"> <h4 style="padding: 30px 30px 0">Top Articles</h4> <div style="padding: 0 30px"> <a href="https://web.archive.org/web/20210418161524/https://support.alexa.com/hc/en-us/articles/202996594">Does Alexa offer free trials of its services?</a><br> <a href="https://web.archive.org/web/20210418161524/https://support.alexa.com/hc/en-us/articles/200450214">Is Alexa’s data available via an API?</a><br> <a href="https://web.archive.org/web/20210418161524/https://support.alexa.com/hc/en-us/articles/201231590">Estimated versus Certified metrics explained.</a><br> <a href="https://web.archive.org/web/20210418161524/https://support.alexa.com/hc/en-us/articles/200444340">How does Alexa count backlinks?</a><br> <a href="https://web.archive.org/web/20210418161524/https://support.alexa.com/hc/en-us/articles/200880040">How do I change my payment information?</a><br> <a href="https://web.archive.org/web/20210418161524/https://support.alexa.com/hc/en-us/articles/204150740">How do I contact Alexa?</a><br> </div>  </div> </div> </div> </div> </div> </main> </div> <script src="//web.archive.org/web/20210418161524js_/https://theme.zdassets.com/theme_assets/53743/c2c7e71d4fcfc4cc88f717636caa283712cab22b.js"></script> <script type="text/javascript"> function generateUUID() { var d = new Date().getTime(); var d2 = (performance && performance.now && (performance.now()*1000)) || 0; return 'xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx'.replace(/[xy]/g, function(c) { var r = Math.random() * 16; if(d > 0){ r = (d + r)%16 | 0; d = Math.floor(d/16); } else { r = (d2 + r)%16 | 0; d2 = Math.floor(d2/16); } return (c === 'x' ? 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