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title="Atlassian Support"><span>Atlassian Support</span></a></li> <li class="breadcrumb-product"> <a href="https://support.atlassian.com" title="Administering Jira applications"> <span>Administering Jira applications 10.1</span> </a></li> <li class="breadcrumb-space"> <a href="/display/ADMINJIRASERVER101/Administering+Jira+Data+Center+10.1+applications" title="Administering Jira applications 10.1"> <span>Documentation</span> </a></li> <li class="breadcrumb-top-level-page breadcrumb-parent-level-page"> <a href="/adminjiraserver101/configuring-projects-1455428147.html" title="Configuring projects"><span>Configuring projects</span></a> </li> <li class="breadcrumb-page"> <a href="/adminjiraserver101/using-the-issue-collector-1455428478.html" title="Using the issue collector"><span>Using the issue collector</span></a> </li> </ul> </nav> </div> <div class="local-inline-nav-version-selector"> <div class="version-selector"> <a href="/display/AdminJIRACloud/Administering+Jira+Cloud+products" class="cloud "> Cloud </a> <div class="version-selector-server-menu"> <a class="server version-selector-selected "> Data Center 10.1 <svg width="20" height="20" viewBox="0 0 20 20" focusable="false" role="img" aria-labelledby="title-9tlglob"> <title id="title-9tlglob"></title> <path d="M8.76 13.65l3-3.5a1 1 0 0 0 0-1.3l-3-3.5a1 1 0 0 0-1.52 1.3l3 3.5v-1.3l-3 3.5a1 1 0 1 0 1.52 1.3z" fill="currentColor" fill-rule="evenodd" role="presentation"></path> </svg> </a> <div class="version-selector-server-dropdown"> <h6>Versions</h6> <ul> <li><a href="/display/ADMINJIRASERVER/Using+the+issue+collector">10.2</a></li> <li class="current-version">10.1</li> <li><a href="/display/ADMINJIRASERVER100/Using+the+issue+collector">10.0</a></li> <li><a href="/display/ADMINJIRASERVER0917/Using+the+issue+collector">9.17</a></li> <li><a href="/display/ADMINJIRASERVER0916/Using+the+issue+collector">9.16</a></li> <li><a href="/display/ADMINJIRASERVER0915/Using+the+issue+collector">9.15</a></li> <li><a href="/display/ADMINJIRASERVER0914/Using+the+issue+collector">9.14</a></li> <li><a href="/display/ADMINJIRASERVER0913/Using+the+issue+collector">9.13</a></li> <li><a href="/display/ADMINJIRASERVER0912/Using+the+issue+collector">9.12</a></li> <li><a href="/display/ADMINJIRASERVER0911/Using+the+issue+collector">9.11</a></li> <li><a href="/display/ADMINJIRASERVER0910/Using+the+issue+collector">9.10</a></li> <li><a href="/display/ADMINJIRASERVER0909/Using+the+issue+collector">9.9</a></li> <li><a href="/display/ADMINJIRASERVER0908/Using+the+issue+collector">9.8</a></li> <li><a href="/display/ADMINJIRASERVER0907/Using+the+issue+collector">9.7</a></li> <li><a href="/display/ADMINJIRASERVER0906/Using+the+issue+collector">9.6</a></li> <li><a href="/display/ADMINJIRASERVER0905/Using+the+issue+collector">9.5</a></li> <li><a href="/display/ADMINJIRASERVER0904/Using+the+issue+collector">9.4</a></li> <li><a href="/display/ADMINJIRASERVER0903/Using+the+issue+collector">9.3</a></li> <li><a href="/display/ADMINJIRASERVER0902/Using+the+issue+collector">9.2</a></li> <li><a href="/display/ADMINJIRASERVER0901/Using+the+issue+collector">9.1</a></li> <li><a href="/display/ADMINJIRASERVER0900/Using+the+issue+collector">9.0</a></li> <li><a href="/display/ADMINJIRASERVER0822/Using+the+issue+collector">8.22</a></li> <li><a href="/display/ADMINJIRASERVER0821/Using+the+issue+collector">8.21</a></li> <li><a href="/display/ADMINJIRASERVER0820/Using+the+issue+collector">8.20</a></li> <li class="see-all"><a href="/display/ALLDOC/Applications+and+Tools+Documentation+Directory">See all</a></li> </ul> </div> </div> </div> </div> </div> <h1 class="page-title">Using the issue collector</h1> <article class="content-with-sidebars"> <div class="page-sidebars"> <div class="page-sidebars-wrap"> <div class="page-sidepanel sidepanel-progress-indicator"> <h4>Configuring projects</h4> <ul> <li class="progress-page-visited"><a href="/adminjiraserver101/defining-a-project-1455428148.html">Defining a project</a></li> <li class="progress-page-visited"><a href="/adminjiraserver101/configuring-issues-1455428165.html">Configuring issues</a></li> <li class="progress-page-visited"><a href="/adminjiraserver101/configuring-permissions-1455428234.html">Configuring permissions</a></li> <li class="progress-page-visited"><a href="/adminjiraserver101/managing-components-1455428289.html">Managing components</a></li> <li class="progress-page-visited"><a href="/adminjiraserver101/managing-versions-1455428308.html">Managing versions</a></li> <li class="progress-page-visited"><a href="/adminjiraserver101/project-screens-schemes-and-fields-1455428335.html">Project screens, schemes and fields</a></li> <li class="progress-page-current"><a href="/adminjiraserver101/using-the-issue-collector-1455428478.html">Using the issue collector</a></li> <li class=""><a href="/adminjiraserver101/working-with-workflows-1455428502.html">Working with workflows</a></li> <li class=""><a href="/adminjiraserver101/archiving-an-issue-1455428691.html">Archiving an issue</a></li> <li class=""><a href="/adminjiraserver101/archiving-a-project-1455428704.html">Archiving a project</a></li> <li class=""><a href="/adminjiraserver101/managing-project-shortcuts-1455428711.html">Managing project shortcuts</a></li> </ul> </div> <div class="page-sidepanel sidepanel-on-this-page"> <h4>On this page</h4> <ul> </ul> </div> <div class="page-sidepanel sidepanel-in-this-section"> <h4>In this section</h4> <ul> <li><a href="/adminjiraserver101/advanced-use-of-the-jira-issue-collector-1455428489.html">Advanced use of the Jira issue collector</a></li> </ul> </div> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="ask-a-question-panel"> <h4>Still need help?</h4> <p>The Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Administering+Jira+applications">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"> <section class="layout-section layout-section-two_right_sidebar"> <div class="content-section"> <h2 id="Usingtheissuecollector-Whatisan"issuecollector"?">What is an "issue collector"?</h2><p>The issue collector allows you to easily embed a Jira feedback form into your own website. This form is typically accessed by clicking a 'trigger' tab exposed along the edge of pages in your website.</p><p>When used by people visiting your website click this trigger tab and submit the resulting Jira feedback form, an issue is conveniently created in Jira.</p><p>Visitors to your website do not require a user account in Jira to use the Jira feedback form.</p><h2 id="Usingtheissuecollector-ManagingJira'sissuecollectors">Managing Jira's issue collectors</h2> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p><span style="color: rgb(51,51,51);">For all of the following procedures, you must be logged in as a user with the </span><strong>Jira administrators</strong><span style="color: rgb(51,51,51);"> </span><a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/managing-project-permissions-1455428239.html" class="conf-macro output-inline" data-hasbody="true">project permission</a><span style="color: rgb(51,51,51);">.</span></p> </div> <br><p><span style="font-size: 16.0px;font-weight: bold;letter-spacing: -0.006em;">Access Jira's issue collectors</span></p><p>In Jira applications, issue collectors are configured (and hence organized) on a per-project basis.</p><p><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="sp-anchor"><span class="confluence-anchor-link" id="Usingtheissuecollector-accessall"></span><span id="accessall"></span></span> To access all issue collectors configured in Jira:</p><ol><li><div class="conf-macro output-block" data-hasbody="false" data-macro-name="include">In the upper-right corner of the screen, select <strong>Administration <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline conf-macro output-block" data-hasbody="false" data-macro-name="include"><img width="18" class="confluence-embedded-image confluence-thumbnail" src="/adminjiraserver101/files/1455427415/1455427416/1/1526048028212/cog_icon.png"></span></strong>, then <strong>System</strong>.</div></li><li>In the sidebar, select<strong> Issue collectors</strong> to open the Issue Collectors page, which shows a list of all existing issue collectors in your Jira system.<strong> <br></strong></li><li class="emoticon emoticon-information" title="Info (i)">Click the name of a project to access a more detailed list of issue collectors belonging to that project or click the name of an issue collector to access detailed information about it. On the issue collector page (containing detailed information), you can access:<br><ul><li class="emoticon emoticon-information" title="Info (i)">An activity graph, showing the number of issues created via this issue collector (Y-axis) on a daily basis (X-axis).</li><li class="emoticon emoticon-information" title="Info (i)">A list of recent issues in reverse chronological order, which have been created via this issue collector.</li></ul></li></ol> </div> <div class="content-section"> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <p><strong>On this page:</strong></p><div class="toc-macro client-side-toc-macro conf-macro output-block" data-hasbody="false" data-headerelements="H1,H2" data-macro-name="toc"> </div> </div> </div> <div class="panel-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <div class="panel-block-content"> <p><strong>Related pages:</strong></p><ul><li><a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/advanced-use-of-the-jira-issue-collector-1455428489.html" class="conf-macro output-inline" data-hasbody="true">Advanced use of the Jira issue collector</a></li></ul> </div> </div> </div> </section> <p><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="sp-anchor"><span class="confluence-anchor-link" id="Usingtheissuecollector-accessingprojectspecific"></span><span id="accessingprojectspecific"></span></span> To access issue collectors belonging to a specific project:</p><ol><li><div class="conf-macro output-block" data-hasbody="false" data-macro-name="include">In the upper-right corner of the screen, select <strong>Administration <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline conf-macro output-block" data-hasbody="false" data-macro-name="include"><img width="18" class="confluence-embedded-image confluence-thumbnail" src="/adminjiraserver101/files/1455427415/1455427416/1/1526048028212/cog_icon.png"></span></strong> > <strong>Projects</strong>.</div></li><li>Select a project's name to oepn it.</li><li>In the sidebar, select the <strong>Issue collectors</strong> tab. The Issue collectors page is displayed, listing any issue collectors that have already been set up in your project: <br><strong> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Issue collectors page in project settings." width="430" title="Issue collectors page in project settings." class="confluence-embedded-image confluence-content-image-border" src="/adminjiraserver101/files/1455428478/1455428486/1/1665394663681/issue_collector.png"></span> </strong></li><li>Select the name of an issue collector to access detailed information about it — in particular, its recent activity and details on how to embed the issue collector into your web site.</li></ol><h3 id="Usingtheissuecollector-Addanissuecollector">Add an issue collector</h3><ol><li><div class="conf-macro output-block" data-hasbody="false" data-macro-name="include">In the upper-right corner of the screen, select <strong>Administration <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline conf-macro output-block" data-hasbody="false" data-macro-name="include"><img width="18" class="confluence-embedded-image confluence-thumbnail" src="/adminjiraserver101/files/1455427415/1455427416/1/1526048028212/cog_icon.png"></span></strong> > <strong>Projects</strong>.</div></li><li>In the sidebar, select the <strong>Issue collectors</strong> tab. The Issue collectors page is displayed, listing any issue collectors that have already been set up in your project.</li><li>Select the <strong>Add issue collector </strong>button to open the Add issue collector page.</li><li><p>In the top section of the Add issue collector page, specify the following:</p><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col><col></colgroup><tbody><tr><td class="confluenceTd"><strong>Name</strong></td><td class="confluenceTd">Specify the name of the issue collector, as you want it to appear throughout the Jira user interface.</td></tr><tr><td class="confluenceTd"><strong>Description</strong></td><td class="confluenceTd">Specify a description for the issue collector. This description will appear adjacent to the name of your issue collector, throughout the Jira user interface.</td></tr><tr><td class="confluenceTd"><strong>Issue type</strong></td><td class="confluenceTd">Select the type of issue that you want created in Jira when visitors to your web site submit your issue collector's Jira feedback form.</td></tr><tr><td class="confluenceTd"><strong>Issue reporter</strong></td><td class="confluenceTd">Specify the username that will be the default reporter of Jira issues created when visitors to your web site submit your issue collector's Jira feedback form.</td></tr><tr><td class="confluenceTd"><strong>Match <strong>reporter</strong>?</strong></td><td class="confluenceTd"><div class="content-wrapper">Select either of the following:<br><ul><li><strong>Always use Issue Reporter</strong> — select this option to ensure that the default issue reporter you specify above will always be the reporter of issues created by submission of the Jira feedback form on your web site.</li><li><strong>Attempt to match submitter email address</strong> — select this option if you want the reporter of an issue created by submission of the Jira feedback form on your web site to be a Jira user whose email address matches the email address specified in the email field of the Jira feedback form.</li></ul> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>If the Jira user does not have the Create issues <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/managing-project-permissions-1455428239.html" class="conf-macro output-inline" data-hasbody="true">project permission</a> in your Jira project, the default issue reporter you specify above will be used as the issue's reporter.</p> </div> </div></td></tr><tr><td class="confluenceTd"><strong>Collect browser info</strong></td><td class="confluenceTd">Select this option to collect meta-information about your browser's statistics, which will be incorporated into issues created by submission of the Jira feedback form on your web site.</td></tr></tbody></table></div></li><li><p>In the middle section of the Add issue collector page (entitled "Trigger"), specify the following:</p><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col><col></colgroup><tbody><tr><td class="confluenceTd"><strong>Trigger text</strong></td><td class="confluenceTd">Specify a short, brief phrase that will appear on the trigger tab on your web site.</td></tr><tr><td class="confluenceTd"><strong>Trigger style</strong></td><td class="confluenceTd"><span>Choose the style in which the trigger tab will appear on your web site. "</span>Custom"<span> will not display a trigger, but will add additional javascript to the generated script, so you can create a custom trigger on your web page.</span></td></tr></tbody></table></div></li><li><p>In the lower section of the Add Issue Collector page (entitled 'Issue Collector Form'), specify the following:</p><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col><col></colgroup><tbody><tr><td class="confluenceTd"><strong>Template</strong></td><td class="confluenceTd"><p>Choose from the options provided. Typically, your choice would reflect the type of issue being created (i.e. chosen above). You can choose:</p><ul><li>A predefined template for your Jira feedback form — either 'Got Feedback?' or 'Raise a Bug'.</li><li><strong>Custom</strong> to create a custom Jira feedback form, which allows you to specify your own wording on the dialog box, as well as add or remove other fields on the form, and change their positions on the form. <br><ul><li>Please note that if a field is <em>required</em> for the chosen issue type but that field has:<br><ul><li><p>No specified a default value, the field will automatically appear on the form. This field's position can be changed on the form, although it cannot be removed.</p></li><li>A default value but the field is not added to the form, then the field's default value is used when an issue is created via the issue collector.</li></ul></li><li>Not all fields of types of fields can be added to the form, since some fields cannot be displayed to anonymous users. The fields types that can be displayed are:<br><ul><li><em>Standard Fields</em>: Summary, Description, Components, AffectsVersion, Environment, Priority, Attachment</li><li><em>Custom Field Types</em>: Date Time, Radio Buttons, Multi-Checkbox, Multi-Select, Number, Select List, URL field, Version Picker, Cascading Select, Project Picker, Single Version Picker, Text Field, Free Text Field</li></ul></li></ul></li></ul></td></tr><tr><td class="confluenceTd"><strong>Message</strong></td><td class="confluenceTd">Type a message, which appears in the blue 'information' panel along the top of the dialog box.</td></tr></tbody></table></div></li><li><p>Select the <strong>Submit</strong> button to save your changes.</p></li></ol><h3 id="Usingtheissuecollector-Embedanissuecollectorintoyourwebsite">Embed an issue collector into your web site</h3><p>After clicking the <strong>Submit</strong> button to save your new issue collector, a page containing code snippets is displayed. Use the code and information provided to embed your new issue collector into your web site.</p> <div class="admonition-block tip-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" class="admonition-icon" width="24px" height="24px" viewbox="0 0 24 24" version="1.1">  <title>tip/resting</title> <desc>Created with Sketch.</desc> <defs> <path d="M11.9780731,4 C8.67607973,4 6,6.685 6,9.998 C6,12.216 8.28039867,14.482 8.28039867,14.482 C8.66910299,14.869 8.98803987,15.594 8.98803987,16.093 C8.98803987,16.592 9.43654485,17 9.98471761,17 L13.9714286,17 C14.5196013,17 14.9681063,16.592 14.9681063,16.093 C14.9681063,15.594 15.2870432,14.869 15.6757475,14.482 C15.6757475,14.482 17.9561462,12.216 17.9561462,9.998 C17.9561462,6.685 15.2800664,4 11.9780731,4 L11.9780731,4 Z M14.9331229,19 C14.9331229,18.45 14.4846179,18 13.9364452,18 L9.94973422,18 C9.40156146,18 8.95305648,18.45 8.95305648,19 L8.95305648,19.003 C8.95305648,19.553 9.40156146,20.003 9.94973422,20.003 L13.9364452,20.003 C14.4846179,20.003 14.9331229,19.553 14.9331229,19.003 L14.9331229,19 Z" id="path-1"> </path> </defs> <g id="Symbols" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <g id="tip/resting"> <path d="M12,17 C11.4477448,17 11,16.5514019 11,15.9994502 C11,15.4474986 11.4477448,15 12,15 C12.5522552,15 13,15.4474986 13,15.9994502 C13,16.5514019 12.5522552,17 12,17 L12,17 Z" id="Path" fill="#FFFFFF"> </path> <path d="M13,13.0001571 C13,13.5501257 12.550055,14 12,14 C11.449945,14 11,13.5501257 11,13.0001571 L11,7.99984287 C11,7.44987429 11.449945,7 12,7 C12.550055,7 13,7.44987429 13,7.99984287 L13,13.0001571 Z" id="Path" fill="#FFFFFF"> </path> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"> </use> </mask> <use id="Shape" fill="#36B37E" xlink:href="#path-1"> </use> </g> </g> </svg> <p>If you accidentally click away from this page, you can easily retrieve the information that was on it by accessing your issue collector's details (<a data-macro-name="sp-richtextbody-link" href="#Usingtheissuecollector-accessingprojectspecific" class="conf-macro output-inline" data-hasbody="true"><span class="confluence-link">above</span></a>) and scrolling to the end of the page.</p> </div> <h3 id="Usingtheissuecollector-Editanissuecollector">Edit an issue collector</h3><p>Editing an issue collector should not require any changes to web pages that include the issue collector, unless you change the trigger style to or from a custom trigger. Changing the trigger style to or from a custom trigger will change the generated javascript, so you may need to change what you embed in any web page that includes the issue collector.</p><ol><li>Log in to Jira as a <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/managing-project-permissions-1455428239.html" class="conf-macro output-inline" data-hasbody="true">project administrator</a> or a user with the <strong>Jira Administrators </strong> <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/managing-global-permissions-1455428236.html" class="conf-macro output-inline" data-hasbody="true">global permission</a>.</li><li>Access the relevant project's list of issue collectors (<a data-macro-name="sp-plaintextbody-link" href="#Usingtheissuecollector-accessingprojectspecific" class="conf-macro output-inline" data-hasbody="true">above</a>).</li><li>In the <strong>Operation</strong> dropdown for the issue collector you would like to edit, select <strong>Edit</strong> <strong> </strong>to open the Edit issue collector page.</li><li>Update the issue collector, as desired.</li><li>Select <strong>Update</strong> to save your changes.<em> <br></em></li></ol><h3 id="Usingtheissuecollector-Copyanissuecollector">Copy an issue collector</h3><p>Copying an issue collector will create an entirely new issue collector and will not affect any existing issue collectors.  You will need to embed it in whatever web pages you would like, just as if you had created a new issue collector.</p><ol><li>Log in to Jira as a <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/managing-project-permissions-1455428239.html" class="conf-macro output-inline" data-hasbody="true">project administrator</a> or a user with the <strong>Jira Administrators </strong> <a data-macro-name="sp-plaintextbody-link" href="/adminjiraserver101/managing-global-permissions-1455428236.html" class="conf-macro output-inline" data-hasbody="true">global permission</a>.</li><li>Access the relevant project's list of issue collectors (<a data-macro-name="sp-plaintextbody-link" href="#Usingtheissuecollector-accessingprojectspecific" class="conf-macro output-inline" data-hasbody="true">above</a>).</li><li>In the Operation drop-down for the issue collector you would like to copy, select <strong>Copy </strong>to open the Add Issue Collector page.</li><li>All the information from the copied issue collector will be the same as the copied issue collector, with the exception of the name (which will be "Copy of " + <em>the original name of the copied issue collector.</em>)</li><li>Update the issue collector, as desired.</li><li>Select <strong>Submit</strong> to save your changes</li></ol><h3 id="Usingtheissuecollector-Disableordeleteanissuecollector">Disable or delete an issue collector</h3><ol><li>Access the relevant project's list of issue collectors (<a data-macro-name="sp-plaintextbody-link" href="#Usingtheissuecollector-accessingprojectspecific" class="conf-macro output-inline" data-hasbody="true">above</a>).</li><li>On the list of the project's issue collectors, select <strong>Disable</strong> or <strong>Delete</strong> to respectively disable or delete the associated issue collector.</li></ol> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>While an issue collector is disabled, its trigger tabs will still be visible on pages of your web site(s) to which the issue collector code has been added until a user refreshes the page. However, clicking these triggers results in a message indicating that the issue collector is currently out of action.</p> </div> <p><span style="font-size: 20.0px;letter-spacing: -0.008em;">Known limitations</span></p><ul><li>To improve security, project and issue keys are no longer displayed in the success message after submitting the feedback (unless the project is open to Anyone on the web). If you need to display them, you can use <a rel="nofollow" class="external-link" href="https://community.atlassian.com/t5/Jira-questions/Issue-Collector-not-displaying-Issue-Key-on-Feedback-message/qaq-p/154902">this workaround</a>.<br><br></li><li>Placing the Issue Collector plugin within an iframe will not close the prompt window automatically.</li><li>This is a known limitation for the Issue Collector plugin, and has been tracked at  <span class="jira-issue conf-macro output-block" data-client-id="SINGLE_144880e9-a353-312f-9412-ed028e8166fa_1455428478_anonymous" data-hasbody="false" data-jira-key="JRASERVER-41400" data-macro-name="jira"> <a class="jira-issue-key" href="https://jira.atlassian.com/browse/JRASERVER-41400"><span class="aui-icon aui-icon-wait issue-placeholder"> </span>JRASERVER-41400</a> - <span class="summary">Getting issue details...</span> <span class="aui-lozenge aui-lozenge-subtle aui-lozenge-default issue-placeholder">STATUS</span> </span>  </li><li>If an anonymous user tries to create an issue collector in a project and there are required fields present in this project, these fields are not shown to the anonymous user. As a result, the user cannot create the collector. <br>The workaround is to make the fields optional.</li><li>This is a known limitation for the Issue Collector plugin, and has been tracked at  <span class="jira-issue conf-macro output-block" data-client-id="SINGLE_144880e9-a353-312f-9412-ed028e8166fa_1455428478_anonymous" data-hasbody="false" data-jira-key="JRASERVER-67094" data-macro-name="jira"> <a class="jira-issue-key" href="https://jira.atlassian.com/browse/JRASERVER-67094"><span class="aui-icon aui-icon-wait issue-placeholder"> </span>JRASERVER-67094</a> - <span class="summary">Getting issue details...</span> <span class="aui-lozenge aui-lozenge-subtle aui-lozenge-default issue-placeholder">STATUS</span> </span> </li></ul> </div> </div> <div class="content-page-last-modified-date"> Last modified on Nov 5, 2024 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-in-this-section"> <h4>In this section</h4> <ul> <li><a href="/adminjiraserver101/advanced-use-of-the-jira-issue-collector-1455428489.html">Advanced use of the Jira issue collector</a></li> </ul> </div> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">© <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.6.33/dist/main/js/main.js"></script>  <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=0AE21BA501934909C9A6A6B4221D8FDE&pageId=1455428478&spaceKey=ADMINJIRASERVER101&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>