Submit a Support Ticket

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href="/fr_FR/blog/customer-reviews-6">Références clients</a></li> </ul> <ul class="pt-lg-3"> <li><a class="dropdown-item" href="/fr_FR/pricing-packs">Services de mise en œuvre </a></li> <li><a class="dropdown-item" href="/fr_FR/page/developers-on-demand">Services de développement</a></li> <li><a class="dropdown-item" href="/fr_FR/help">Assistance</a></li> <li><a class="dropdown-item" href="//upgrade.odoo.com">Mises à niveau</a></li> </ul> </div> </div> </div> <span class="o_header_social"> <div class="social_icons"> <a target="_blank" href="https://github.com/odoo/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-github" focusable="false"></i><span class="visually-hidden sr-only">Github</span></a> <a target="_blank" href="https://www.youtube.com/channel/UCkQPikELWZFLgQNHd73jkdg" class="d-inline dropdown-item"><i class="fa fa-fw fa-youtube-play" focusable="false"></i><span class="visually-hidden sr-only">Youtube</span></a> <a target="_blank" href="https://twitter.com/Odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-twitter" focusable="false"></i><span class="visually-hidden sr-only">Twitter</span></a> <a target="_blank" href="https://www.linkedin.com/company/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-linkedin" focusable="false"></i><span class="visually-hidden sr-only">Linkedin</span></a> <a target="_blank" href="https://www.instagram.com/odoo.official" class="d-inline dropdown-item"><i class="fa fa-fw fa-instagram" focusable="false"></i><span class="visually-hidden sr-only">Instagram</span></a> <a target="_blank" href="https://www.facebook.com/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-facebook" focusable="false"></i><span class="visually-hidden sr-only">Facebook</span></a> <a target="_blank" href="https://www.tiktok.com/@odoo" class="d-inline dropdown-item"> <svg xmlns="http://www.w3.org/2000/svg" style="width: 15px; margin-top: -3px;" class="custom-tiktok" viewBox="0 0 2859 3333" shape-rendering="geometricPrecision" text-rendering="geometricPrecision" image-rendering="optimizeQuality" fill-rule="evenodd" clip-rule="evenodd" fill="currentColor"><path d="M2081 0c55 473 319 755 778 785v532c-266 26-499-61-770-225v995c0 1264-1378 1659-1932 753-356-583-138-1606 1004-1647v561c-87 14-180 36-265 65-254 86-398 247-358 531 77 544 1075 705 992-358V1h551z"></path></svg> </a> <a target="_blank" href="//podcast.odoo.com" class="d-inline dropdown-item"><i class="fa fa-fw fa-spotify" focusable="false"></i><span class="visually-hidden sr-only">Spotify</span></a> </div> <div> <a class="d-inline dropdown-item" href="tel:+3222903490"><i class="fa fa-phone text-muted me-1"></i>+32 2 290 34 90</a> <a target="_blank" class="d-inline dropdown-item" href="https://wa.me/85264491993"><i class="fa fa-whatsapp me-1"></i> WhatsApp avec nous</a><div class="o_schedule_demo w-auto"> <a target="_blank" href="/fr_FR/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item d-inline text-start"> <i class="fa fa-calendar text-muted"></i> Obtenir une démonstration </a> </div> </div> </span> </div> </li> <li><a href="/fr_FR/pricing">Tarification</a></li> <li><a href="/fr_FR/contactus">Contact</a></li> </ul> </div> </header> <main> <div id="wrap"> <section class="o_bg_cover o_support_banner" style="background-image:url(https://odoocdn.com/openerp_enterprise/static/src/img/support/support_banner.jpg); background-position: 65% center"> <div class="container text-center-xs"> <h1 class="mt-6 mb-4 text-white display-2">Obtenir de l'aide</h1> </div> </section> <section> <div class="container o_support_form"> <form class="mt-3 mb-6 form-horizontal" method="post" enctype="multipart/form-data" action="/fr_FR/help/submit"> <div class="row justify-content-between"> <div class="col-12 col-lg-4 order-lg-2 d-flex flex-column"> <div class="card bg-light o_login_panel mb-3"> <div class="card-header"> <h5 class="mb-0 mt-0">Service d'assistance</h5> </div> <div class="card-body text-center"> <a class="btn btn-primary w-100" href="/web/login?redirect=/help">Login</a> <p class="text-muted">Pour détecter vos informations</p> </div> </div> <div class="card bg-light mb-2"> <a id="emergency-chat" href="#" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/helpdesk/static/src/img/tickets.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Une urgence ? </h5> <p class="m-0 text-600"> Chat with us or use emergency lines </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/fr_FR/my/account" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/portal/static/src/img/portal-addresses.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Allez sur votre compte Odoo </h5> <p class="m-0 text-600"> Gérez vos documents et vos informations personnelles </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/fr_FR/appointment" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/appointment/static/src/img/calendar.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Je ne suis pas encore client </h5> <p class="m-0 text-600"> Planifiez une démo avec un conseiller commercial </p> </div> </a> </div> <div class="card bg-light mb-2"> <div class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/knowledge/static/src/img/Books.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Liens utiles </h5> <p class="m-0 text-600"> <a href="/fr_FR/page/docs">Documentation Odoo</a> <br/> <a href="/fr_FR/slides/all/tag/odoo-tutorials-9">Tutoriels Odoo</a> </p> </div> </div> </div> <table id="emergency-lines" class="small table table-condensed table-striped mt-3"> <thead> <tr style="background:0"> <th colspan="2" class="px-0" style="border:0" data-bs-toggle="collapse" data-bs-target="#o_emergency_table"> <div class="o_infobox_title py-2 ps-3 fw-bold bg-200"> <i class="fa fa-phone mr8 text-info"></i> Lignes d'urgence </div> </th> </tr> </thead> <tbody class="collapse" id="o_emergency_table"> <tr><th>Amériques</th> <td class="text-end" dir="ltr">+1 (650) 870 2051</td></tr> <tr><th>Amérique latine</th> <td class="text-end" dir="ltr">+1 (650) 260 6552</td></tr> <tr><th>Europe</th> <td class="text-end" dir="ltr">+32 2 616 8002</td></tr> <tr><th>Afrique</th> <td class="text-end" dir="ltr">+254 207 640 404</td></tr> <tr><th>Moyen-Orient</th> <td class="text-end" dir="ltr">+971 4 498 7800</td></tr> <tr><th>Asie</th> <td class="text-end" dir="ltr">+91 79 40 500 100</td></tr> </tbody> </table> </div> <div class="col-12 col-lg-8 order-md-1 oe_support_form_body"> <input type="hidden" name="csrf_token" value="d39bc39da500302a191776186754d72c2fd9f432o1763935467"/> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Votre nom </label> <div class="col-sm-8"> <input type="text" name="name" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Votre adresse mail </label> <div class="col-sm-8"> <input type="email" name="email" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Votre numéro de téléphone<em class="fw-light">(optionnel)</em></label> <div class="col-sm-8"> <input type="tel" name="phone" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">CC à <em class="fw-light">(optionnel)</em></label> <div class="col-sm-8"> <input type="text" name="followers" placeholder="par exemple: follower1@domain.com, ..." class="form-control "/> <small class="form-text text-muted">Veuillez noter que les abonnés recevront tous les messages qui seront partagés.</small> </div> </div> </fieldset> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">M'identifier grâce à</label> <div class="col-sm-8"> <div class="form-check"> <input class="o_enterprise input-control form-check-input" type="radio" name="edition" value="enterprise" checked="True"/> <label class="radio form-check-label">Code d'abonnement</label> </div> <div class="form-check"> <input class="o_online input-control form-check-input" type="radio" id="edition_online" name="edition" value="online"/> <label for="edition_online" class="radio mb-0 form-check-label">URL de la base de données</label> </div> </div> </div> <div class="col-12 row group d-none o_show_online o_hide_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8 o_instance_fields d-flex flex-column"> <input type="text" name="extra_dbname" placeholder="mydatabase.odoo.com ou mydomain.com" class="o_dbname_other form-control order-2"/> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8"> <div class="o_contract_number_other mt-1"> <input class="o_contract_number_other_input form-control" type="text" name="contract_number_other" placeholder="M1234567891011 ou SO2023/123456"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i>Connectez-vous si vous ne connaissez pas le code de votre d'abonnement </small> </div> </div> </div> </fieldset> <fieldset class="mt-4"> <div class="col-12 py-2 row group d-none o_show_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label pt-0">Type de ticket </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_administration" name="stage" value="administration" required="required" data-placeholder="e.g: I can't pay my subscription"/> <label for="stage_administration" class="form-check-label mb-0">Une question relative à mon abonnement ou ma facture</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_config" name="stage" value="config" required="required" data-placeholder="e.g: How to configure a payment term"/> <label for="stage_config" class="form-check-label mb-0">Une question sur l'utilisation ou la configuration d'Odoo</label> </div> <div class="form-check radio"> <input type="radio" id="stage_behavior" name="stage" value="new" required="required" class="form-check-input" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_behavior" class="form-check-label mb-0">Un comportement inattendu</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_upgrade" name="stage" value="post_upgrade" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_upgrade" class="form-check-label mb-0">Un problème lié à ma mise à niveau (production)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_migration" name="stage" value="migration" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_migration" class="form-check-label mb-0">Un problème lié à ma future mise à niveau (je teste une mise à niveau)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_bank" name="stage" value="bank_sync" required="required" data-placeholder="e.g: I can't connect my bank account"/> <label for="stage_bank" class="form-check-label mb-0">Un problème de synchronisation bancaire</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_access" name="stage" value="blocked" required="required" data-placeholder="e.g: I can't access my database"/> <label for="stage_access" class="form-check-label mb-0">Je n'ai pas accès à ma base de données</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_other" name="stage" value="new" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_other" class="form-check-label mb-0">Autre</label> </div> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_hide_enterprise o_show_partner_pack "> <label class="col-sm-4 col-form-label form-label">Type de ticket </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_functional" required="required"/> <label class="form-check-label">Questions fonctionnelles</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_tech_advice" required="required"/> <label class="form-check-label">Conseils en matière de développement</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_upgrade" required="required"/> <label class="form-check-label">Mise à niveau : changement de version</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_migration" required="required"/> <label class="form-check-label">Migration : changement de plateforme</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_perf" required="required"/> <label class="form-check-label">Problème de performance</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_other" required="required"/> <label class="form-check-label"> Autre <a type="button" class="btn btn-link" data-toggle="tooltip" data-html="true" title="Gardez à l'esprit que le déploiement et la maintenance On-premise ne sont pas pris en charge par nos équipes. Consultez la documentation technique pour plus d'informations. Si vous êtes intéressé par le développement à la demande, veuillez suivre ce lien : https://www.odoo.com/page/developers-on-demand."> <i class="fa fa-info-circle text-info"></i> </a> </label> </div> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Sujet </label> <div class="col-sm-8"> <input type="text" name="summary" placeholder="" required="required" maxlength="60" class="form-control "/> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Description détaillée </label> <div class="col-sm-8"> <div class="d-none o_show_administration o_hide_config o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_administration" rows="10" class="form-control mb-2 "> Décrivez votre problème : - Si vous rencontrez une erreur dans les flux odoo.com, prenez une capture d'écran ou une vidéo. - Si votre société ou son administrateur change, fournissez les documents officiels et tous les changements (Nouveau nom, numéro d'identification fiscale, numéro de compte, e-mail domaine, ...). </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Vous pouvez gérer vos documents et vos informations personnelles depuis <a href="/fr_FR/my/account">votre compte</a> </small> </div> <div class="d-none o_show_config o_hide_administration o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_config" rows="10"> Quel est votre flux actuel ? Quel est le flux attendu ? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> You can find more information in our <a href="/fr_FR/documentation">documentation</a> ou notre plateforme <a href="/fr_FR/slides">eLearning</a> . </small> </div> <div class="d-none o_show_new o_hide_config o_hide_administration o_hide_blocked o_show_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description" rows="10"> Quelles sont les étapes pour reproduire vos erreurs ? Quel est le comportement actuel que vous observez ? Sans le problème, quel serait le comportement/résultat ? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Fournissez autant d'informations que possible (capture d'écran, vidéo, traceback,...) <br/> <i class="fa fa-question-circle text-info"></i> Pour plus d'informations, consultez notre <a href="/fr_FR/documentation">documentation</a> ou notre plateforme <a href="/fr_FR/slides">eLearning</a> . </small> </div> <div class="d-none o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_show_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_bank_sync" rows="10"> En cas d'erreur, pourriez-vous nous communiquer le code d'erreur ? Pourriez-vous nous communiquer l'identifiant client de votre connexion ? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Find more information in our <a href="/fr_FR/documentation/latest/applications/finance/accounting/bank/bank_synchronization.html">documentation</a> </small> </div> <div class="d-none o_show_migration o_hide_config o_hide_new o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_partner_pack"> <textarea name="description_migration" rows="10" class="form-control mb-2 "> Did you encounter the issue in the process of an upgrade? If yes, describe the issue you encountered. If you encountered an issue in your upgraded test database: What is the link of your test database? What is the current behavior you observe? What would be the expected behavior? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Découvrez plus d'informations sur notre mise à jour de la <a href="https://upgrade.odoo.com/">.</a> ou consultez la <a href="/fr_FR/documentation">documentation</a> </small> </div> <div class="d-none o_show_blocked o_hide_config o_hide_administration o_hide_new o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_blocked" rows="10" class="form-control mb-2 "> Quelles sont les étapes pour reproduire l'erreur ? Prenez une capture d'écran de l'erreur </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Consultez votre <a href="/fr_FR/my/subscriptions">statut de l'abonnement</a> </small> </div> <div class="d-none o_hide_online o_hide_enterprise o_hide_migration o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_show_partner_pack"> <textarea class="form-control mb-2" name="description_partner_pack" rows="10"> Langue (Plus rapide si vous utilisez l'anglais ou le français) : URL de la base de données : Version et hébergement Odoo : Domaine d'activité : Demande (Mentionnez toute personnalisation ou développement s'il s'agit de votre demande) : </textarea> </div> </div> </div> <div class="group col-12 py-2 row o_attachments mb-0"> <label class="col-sm-4 col-form-label form-label">Ajoutez des pièces jointes</label> <div class="col-sm-8"> <ul class="list-group mb-1"> <li class="list-group-item d-flex justify-content-between"> <input type="file" name="attachment0" multiple="multiple" class="w-100 d-block"/> <a href="#" class="o_less_attachments"><i class="fa fa-times float-end"></i></a> </li> </ul> <a href="#" class="o_more_attachments link-beta small"><i class="ml8 fa fa-plus"></i> Ajouter plus de pièces jointes</a> <br/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Veuillez ne pas inclure de données sensibles. Nous traiterons vos données comme décrit dans notre <a href="/fr_FR/privacy" target="_blank">Politique vie privée</a>, pour vous aider à résoudre votre problème. </small> </div> </div> <div id="odoo_sh_staging" class="d-none group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Branche de staging Odoo.SH</label> <div class="col-sm-8"> <div class="checkbox"> <label class="form-label"> <input type="checkbox" name="staging_allowed"/> J'accepte que l'équipe d'assistance intervienne sur une branche de staging depuis la création du ticket jusqu'à la mise en œuvre d'une solution. </label> </div> <div class="staging_sh d-none"> <input class="form-control " type="text" name="staging_url" placeholder="https://mystagingbranch.dev.odoo.com"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Le support peut intervenir sur des stagings ou en créer un nouveau si nécessaire. </small> </div> </div> </div> </fieldset> <div class="col-12 text-end row"> <div class="col-sm-12 text-center d-none o_support_no_pack_anymore"> Il semble que vous n'ayez pas de pack ou qu'il ne reste plus d'heures dans votre pack actuel. Veuillez contacter votre Account Manager : <br/> <br/> <br/> </div> <div class="col-sm-8 offset-sm-4"> <button class="btn btn-lg btn-primary mt-2 mb-2 w-100 o_support_send" type="submit">Soumettre</button> <button class="d-none btn btn-lg btn-primary mt-2 mb-2 o_support_no_pack_anymore">Vous devez contacter votre AM</button> </div> </div> </div> <div class="col-12 col-lg-12 order-md-2 mt-8"> <h2 class="display-2 mb-5">Des <span class="x_wd_green_highlight_01">questions</span> ?</h2> <div class="accordion" id="support_faq" role="tablist"> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_01" aria-expanded="false"> À quel type d'assistance puis-je m'attendre ? </a> <div id="faq_01" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> L'équipe d'assistance Odoo est là pour vous aider. Elle vous fournit les outils et le matériel nécessaires pour résoudre les problèmes que vous rencontrez dans les applications standard avec votre base de données ou votre compte Odoo et votre abonnement. L'équipe d'assistance Odoo ne modifie pas votre base de données de production sans votre accord et vous donne le matériel et les connaissances nécessaires pour le faire vous-même ! Dans le cas d'un bogue générique, une mise à jour des serveurs est effectuée de façon hebdomadaire. </p> <p> Si vous rencontrez un problème dans un module personnalisé ou un code personnalisé (lignes de code supplémentaires), une assistance est possible pour autant que l'abonnement prévoie des coûts de maintenance pour les lignes de code supplémentaires. </p> <p> L'assistance Odoo ne comprend pas la formation, l'implémentation ou l'intervention sur vos propres serveurs ou sur des comptes tiers (fournisseurs de paiement, prestataires de transport,....). Ces points peuvent être couverts par un <a href="/fr_FR/pricing-packs">Odoo Success Pack</a>. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_02" aria-expanded="false"> Je n'ai pas d'abonnement ou de base de données, comment prendre contact ? </a> <div id="faq_02" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Vous pouvez nous contacter via la <a href="/fr_FR/contactus">page de contact</a> ou planifiez une réunion avec l'un de <a href="/fr_FR/appointment">nos experts commerciaux</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_03" aria-expanded="false"> Comment configurer un nom de domaine ? </a> <div id="faq_03" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Vous pouvez trouver des informations utiles en vous rendant sur cette <a href="/fr_FR/documentation/latest/applications/websites/website/configuration/domain_names.html">page</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_04" aria-expanded="false"> Comment modifier les informations relatives à mon entreprise ? </a> <div id="faq_04" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Pour modifier des informations telles que le nom, l'adresse ou le contact, rendez-vous sur <a href="/fr_FR/my/account">votre portail</a>. Pour changer votre numéro d'identification fiscale ou votre pays, remplissez ce <a href="/fr_FR/help?stage=administration">formulaire</a> et fournissez autant d'informations que possible pour prouver l'identité de votre entreprise : </p> <ul> <li>Document d'enregistrement avec nom et adresse</li> <li>Un lien vers les informations publiques et officielles de l'entreprise (BCE, ...)</li> <li>Une preuve d'achat</li> </ul> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_05" aria-expanded="false"> Je dois changer l'administrateur de mes bases de données ou de mon projet odoo.sh, comment faire ? </a> <div id="faq_05" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Dans votre base de données, vous pouvez ajouter des utilisateurs et leur donner les accès nécessaires pour gérer la base de données. Contactez-nous si l'administrateur initial n'a plus accès à la base de données. Pour votre projet odoo.sh, suivez les étapes suivantes pour changer le propriétaire. Remplissez ce <a href="/fr_FR/help?stage=administration">formulaire</a> si vous avez besoin d'aide. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_06" aria-expanded="false"> Comment mettre à jour ma base de données ? </a> <div id="faq_06" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> La mise à jour de votre base de données dépend de l'hébergement de votre base de données. Rendez-vous sur la <a href="https://upgrade.odoo.com">page de mise à jour</a> pour plus d'informations. Vous pouvez nous contacter via ce <a href="/fr_FR/help?stage=migration">formulaire</a> si vous rencontrez des problèmes lors de tests. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_07" aria-expanded="false"> Comment changer l'hébergement de ma base de données ? </a> <div id="faq_07" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> It is possible to migrate from one hosting option to another, read the <a href="/fr_FR/documentation/latest/administration/hosting.html">documentation</a>. L'équipe d'assistance peut vous aider à passer à la plateforme en ligne. Pour tout autre transfert, contactez votre partenaire ou votre chargé de clientèle. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_08" aria-expanded="false"> How is my data managed? </a> <div id="faq_08" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> You can find useful information by visiting these pages: <ul> <li><a href="/fr_FR/privacy">Confidentialité</a></li> <li><a href="/fr_FR/gdpr">RGPD</a></li> </ul> </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_09" aria-expanded="false"> Qu'est-ce que la conformité des systèmes de sécurité Odoo ? </a> <div id="faq_09" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p>You can find 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