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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Track alerts via tickets and enhance your IT operations." hreflang="en-US">Product</a> <ul class="sub-menu"> <li id="menu-item-164172" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164172"><a href="#" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. Track alerts via tickets and enhance your IT operations." hreflang="en-US">Overview</a> <ul class="sub-menu"> <li id="menu-item-164173" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-164173"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-tour"></use></svg><a href="/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Take a tour<div class="menu-item-description">General overview of LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. 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Track alerts via tickets and enhance your IT operations." hreflang="en-US">Product</a> <ul class="sub-menu"> <li id="menu-item-164174" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-164174"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-help-desk"></use></svg><a href="/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Help Desk<div class="menu-item-description">Omnichannel customer service platform</div></a></li> <li id="menu-item-164176" class="icn-menu-ticketing menu-item menu-item-type-custom menu-item-object-custom menu-item-164176"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="/ticketing-software/" title="Explore a selection of ticketing software that are most used on the market. 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Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Social Media<div class="menu-item-description">Answer your followers directly from LiveAgent</div></a></li> <li id="menu-item-164178" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-164178"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="/call-center-software/" title="Explore a selection of the best call center software on the market. Choose the ideal call center software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Call Center<div class="menu-item-description">Built-in call center software</div></a></li> <li id="menu-item-164181" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-164181"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Knowledge Base<div class="menu-item-description">Provide self-service options</div></a></li> </ul> </li> <li id="menu-item-164183" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164183"><a href="#" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. Track alerts via tickets and enhance your IT operations." hreflang="en-US">Use For</a> <ul class="sub-menu"> <li id="menu-item-164184" class="icn-menu-business-solutions menu-item menu-item-type-custom menu-item-object-custom menu-item-164184"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="/business/" title="LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent." hreflang="en-US" onover-preload="1">Business Solutions<div class="menu-item-description">Different businesses, different solutions</div></a></li> <li id="menu-item-164185" class="icn-shop menu-item menu-item-type-custom menu-item-object-custom menu-item-164185"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="/industry/" title="Discover how LiveAgent elevates customer support across industries, from healthcare to automotive. Benefit from no setup fees and 24/7 customer service. Boost advocacy, cut response times, and decrease ticket volumes with our omnichannel help desk software. Trusted by Forbes, Airbus, and Nascar. Start your free trial today and tailor LiveAgent to your niche!" hreflang="en-US" onover-preload="1">Industry Solutions<div class="menu-item-description">Adapt LiveAgent for your industry</div></a></li> <li id="menu-item-713804" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-713804"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.com/use-case-scenarios/" title="L&L Europe, Huawei, Hostinger, and other companies offer various online services, from gaming to web hosting and ecommerce solutions. LiveAgent provides support for customer satisfaction and business growth." hreflang="en-US" onover-preload="1">Use Cases<div class="menu-item-description">One product, multiple use case scenarios</div></a></li> </ul> </li> <li id="menu-item-164187" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164187"><a href="#" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. Track alerts via tickets and enhance your IT operations." hreflang="en-US">Integrations</a> <ul class="sub-menu"> <li id="menu-item-874229" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-874229"><a href="/integrations/whatsapp/" title="LiveAgent offers a WhatsApp integration that allows users to easily answer WhatsApp messages from their LiveAgent dashboard." hreflang="en-US" onover-preload="1">Whatsapp<span class="badge__new">new</span></a></li> <li id="menu-item-164188" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-164188"><a href="/integrations/wordpress/" title="Get your customer support to the next level on your Wordpress sites. Wordpress integration for LiveAgent allows you to place a chat button on your websites." hreflang="en-US" onover-preload="1">WordPress</a></li> <li id="menu-item-164189" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-164189"><a href="/integrations/prestashop/" title="Discover how to enhance your Prestashop eCommerce store with LiveAgent's seamless integration. Enjoy benefits like instant communication through live chat, efficient order tracking, and a comprehensive dashboard—all aimed at boosting customer satisfaction. Start your free trial today and join over 250,000 online stores leveraging Prestashop's open-source solutions." hreflang="en-US" onover-preload="1">Prestashop</a></li> <li id="menu-item-164190" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-164190"><a href="/integrations/magento/" title="Integrate Magento 2 into LiveAgent and increase your workflow. Tickets will keep track of customer orders and you can use a single platform." hreflang="en-US" onover-preload="1">Magento</a></li> <li id="menu-item-164191" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-164191"><a href="/integrations/shopify/" title="Discover seamless Shopify integration with LiveAgent to enhance your eCommerce store's customer support. Effortlessly set up live chat and phone support to boost customer engagement and satisfaction. Enjoy easy navigation, save time and money, and transform leads into loyal customers. Explore both native and Zapier integration options. Start your free trial today!" hreflang="en-US" onover-preload="1">Shopify</a></li> <li id="menu-item-164192" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-164192"><a href="/integrations/mailchimp/" title="A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk." hreflang="en-US" onover-preload="1">Mailchimp</a></li> <li id="menu-item-164193" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-164193"><a href="/integrations/pipedrive/" title="Discover how to enhance your sales process with the PipeDrive integration for LiveAgent. Effortlessly manage leads, track communications, and automate workflows to boost your sales team's performance. Seamlessly register and view deals within your LiveAgent dashboard and streamline your workflow with ease. Explore native and Zapier integration options to suit your needs and start optimizing your sales strategy today!" hreflang="en-US" onover-preload="1">Pipedrive</a></li> <li id="menu-item-164194" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-164194"><a href="/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1">Slack</a></li> <li id="menu-item-164195" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-164195"><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">More Integrations</a></li> </ul> </li> <li id="menu-item-933123" class="show-only-mobile icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-933123"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">Integrations</a></li> </ul> </li> <li id="menu-item-164196" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164196"><a href="#" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. Track alerts via tickets and enhance your IT operations." hreflang="en-US">Resources</a> <ul class="sub-menu"> <li id="menu-item-164197" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164197"><a href="#" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. Track alerts via tickets and enhance your IT operations." hreflang="en-US">Learn</a> <ul class="sub-menu"> <li id="menu-item-164198" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-164198"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="/academy/" title="Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. Unlock your team's potential with expert insights today!" hreflang="en-US" onover-preload="1">Academy<div class="menu-item-description">Become a customer service expert</div></a></li> <li id="menu-item-164199" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-164199"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="/templates/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="en-US" onover-preload="1">Templates<div class="menu-item-description">Customizable templates for every occasion</div></a></li> <li id="menu-item-621841" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-621841"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="/checklists/" title="Explore LiveAgent's detailed checklists to streamline workflows and boost efficiency across call centers, customer service, HR, and marketing." hreflang="en-US" onover-preload="1">Checklists<div class="menu-item-description">How to handle your process</div></a></li> </ul> </li> <li id="menu-item-164201" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164201"><a href="#" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. Track alerts via tickets and enhance your IT operations." hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164202" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-164202"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="en-US" onover-preload="1">Blog<div class="menu-item-description">News about customer service & LiveAgent</div></a></li> <li id="menu-item-164203" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-164203"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="/customer-support-glossary/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="en-US" onover-preload="1">Glossary<div class="menu-item-description">Learn customer service terminology</div></a></li> <li id="menu-item-164204" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-164204"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="/directory/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="en-US" onover-preload="1">Directory<div class="menu-item-description">Comprehensive help desk contact list</div></a></li> </ul> </li> <li id="menu-item-164206" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164206"><a href="#" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. Track alerts via tickets and enhance your IT operations." hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164205" class="icn-menu-typing-test menu-item menu-item-type-custom menu-item-object-custom menu-item-164205"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="/typing-test/">Typing Test<div class="menu-item-description">Improve your typing speed</div></a></li> <li id="menu-item-764128" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-764128"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="/reviews/" title="Find the best software for customer service with comprehensive reviews and feature tests. LiveAgent offers a variety of communication channels for your business. Accept our cookies and schedule a demo to learn more." hreflang="en-US" onover-preload="1">Reviews<div class="menu-item-description">Take a look at software feature reviews</div></a></li> <li id="menu-item-164242" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-164242"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a target="_blank" rel="noopener" href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Support Portal<div class="menu-item-description">How-to articles and guides</div></a></li> </ul> </li> <li id="menu-item-164207" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164207"><a href="#" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. Track alerts via tickets and enhance your IT operations." hreflang="en-US">Company</a> <ul class="sub-menu"> <li id="menu-item-164208" class="icn-heart menu-item menu-item-type-custom menu-item-object-custom menu-item-164208"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="/about/about-liveagent/" title="Every successful company started somewhere. Check out our history and learn more about our company’s mission, vision, and values." hreflang="en-US" onover-preload="1">About Us<div class="menu-item-description">Discover the team behind the product</div></a></li> <li id="menu-item-164209" class="icn-trophy menu-item menu-item-type-custom menu-item-object-custom menu-item-164209"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="/awards/" title="Discover LiveAgent's award-winning customer service software, recognized as a leader in knowledge management and live chat solutions for 2024. Join satisfied clients and enhance your support with our free trial or schedule a demo today!" hreflang="en-US" onover-preload="1">Awards<div class="menu-item-description">Our awards & accomplishments</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-164243" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-164243"><a href="/features/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="en-US" onover-preload="1">Features</a></li> <li id="menu-item-164244" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-164244"><a href="/pricing/" title="LiveAgent plans start at $15/agent/mo and include email ticketing, live chat feature, knowledge base, and more. The full package is available at $69/agent/mo." hreflang="en-US" onover-preload="1">Pricing</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Demo</span> </a> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-en" lang="en"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="us" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europe</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Middle East</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europe</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/integracii/netcrunch/" title="Наблюдавайте мрежата си безпроблемно от системата на LiveAgent с интеграцията на NetCrunch. NetCrunch ще изпраща предупреждения до LiveAgent, а вие ще може да ги проследявате чрез тикети." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/integrace/netcrunch/" title="Integrujte NetCrunch s LiveAgent pro bezproblémové sledování sítě a přesměrování upozornění do helpdesku. Sledujte klíčové prvky, identifikujte problémy a zlepšujte výkon vaší sítě s možností přizpůsobit upozornění pomocí skriptů. Vyzkoušejte zdarma a zvyšte efektivitu svého IT týmu!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/integrationen/netcrunch/" title="Erleben Sie nahtlose Netzwerküberwachung mit NetCrunch, einer agentenfreien Plattform, die seit über 20 Jahren IT-Teams unterstützt. Integrieren Sie NetCrunch mit LiveAgent, um Benachrichtigungen als Tickets zu verfolgen. Starten Sie jetzt mit einem kostenlosen Test und optimieren Sie Ihre IT-Systemüberwachung effizient!" hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/integratsioonid/netcrunch-et/" title="NetCrunchi integreerimise abil saate oma võrku sujuvalt LiveAgentis jälgida. NetCrunch saadab hoiatused LiveAgentile ja saate neid piletite kaudu jälgida." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/integraciones/netcrunch/" title="Supervisa tu red sin problemas dentro de LiveAgent con la integración de NetCrunch. NetCrunch enviará alertas a LiveAgent y podrás realizar un seguimiento de ellas a través de tickets." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/integrations/netcrunch/" title="Surveillez votre réseau de manière transparente au sein de LiveAgent grâce à l'intégration de NetCrunch. NetCrunch enverra des alertes à LiveAgent et vous pourrez les suivre grâce aux tickets." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/ensomatoseis/netcrunch/" title="Παρακολουθήστε το δίκτυό σας χωρίς προβλήματα εντός του LiveAgent με ενσωμάτωση του NetCrunch. Το NetCrunch θα στέλνει ειδοποιήσεις στο LiveAgent και μπορείτε να τις παρακολουθείτε μέσω των tickets." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/integracije/netcrunch/" title="Nadgledajte svoju mrežu bez problema unutar LiveAgent-a uz integraciju NetCrunch. NetCrunch će upozorenja slati LiveAgent-u i možete ih pratiti putem tiketa." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/integrazioni/netcrunch/" title="Monitora la tua rete senza interruzioni all'interno di LiveAgent con l'integrazione di NetCrunch. NetCrunch invierà avvisi a LiveAgent e potrai seguirli tramite ticket." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/" title="Lieliska klientu apkalpošana sākas ar labāku Palīdzības Dienesta Programmatūru. Apskatiet LiveAgent priekšrocības un sāciet darbu ar to 5 minūšu laikā." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/integracijos/netcrunch/" title='Prižiūrėkite savo tinklą su LiveAgent, naudodami "NetCrunch" integraciją. "NetCrunch" į LiveAgent siųs įspėjimus ir jūs juos galėsite stebėti naudodami bilietus.' hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/integraciok/netcrunch/" title="A NetCrunch integrációjával zökkenőmentesen figyelheti hálózatát a LiveAgenten belül. A NetCrunch figyelmeztetéseket küld a LiveAgentnek, és nyomon követheti ezeket a jegyeken keresztül." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/integraties/netcrunch/" title="Bewaak uw netwerk vlot binnen LiveAgent met de integratie van NetCrunch. NetCrunch stuurt waarschuwingen naar LiveAgent en u kunt ze volgen via tickets." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/intergrering/netcrunch/" title="Overvåk nettverket ditt sømløst i LiveAgent med NetCrunch-integrasjon. NetCrunch vil sende varsler til LiveAgent, og du kan spore dem via saker." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/integracje/netcrunch/" title="Bezproblemowo monitoruj swoją sieć w LiveAgent dzięki integracji z NetCrunchem. NetCrunch wyśle alerty do LiveAgent i możesz je śledzić za pomocą zgłoszeń." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/integrari/netcrunch/" title="Monitorizați-vă rețeaua fără întreruperi în LiveAgent cu integrarea NetCrunch. NetCrunch va trimite alerte către LiveAgent și le puteți urmări prin intermediul tichetelor." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/integracii/netcrunch/" title="Узнайте, как NetCrunch может улучшить мониторинг вашей IT-инфраструктуры, интегрируясь с LiveAgent. Получайте предупреждения в виде тикетов и эффективно управляйте сетевыми параметрами. Попробуйте бесплатно!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/integracije/netcrunch/" title="Brez težav spremljajte svoje omrežje v LiveAgent z integracijo NetCrunch. NetCrunch bo LiveAgent poslal opozorila in jim lahko sledite prek zahtevkov." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/zhenghe/netcrunch/" title="用LiveAgent和NetCrunch的集成无缝式地监管您的网络。NetCrunch会向LiveAgent发送警报，您可以通过Ticket来追踪它们。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/integration/netcrunch/" title="Subaybayan ang iyong network nang walang kahirap-hirap gamit ang NetCrunch, isang makapangyarihang sistema sa pagsubaybay na naka-integrate sa LiveAgent. Magpadala ng mga alerto bilang mga tiket sa iyong Helpdesk, at subaybayan ang lahat ng kritikal na operasyon upang mapahusay ang pagganap at kilalanin ang mga glitche. Subukan ito nang libre at palakasin ang iyong IT team—walang obligasyon!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tich-hop/netcrunch/" title="Giám sát mạng của bạn một cách liền mạch trong LiveAgent với tích hợp NetCrunch. NetCrunch sẽ gửi cảnh báo đến LiveAgent và bạn có thể theo dõi chúng thông qua phiếu yêu cầu hỗ trợ." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Middle East</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/altakamol/netcrunch/" title="راقب شبكتك بانسيابية من LiveAgent باستخدام تكامل NetCrunch. سوف يرسل NetCrunch تنبيهات إلى LiveAgent ويمكنك تتبعها عبر تذاكر الدعم." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </span> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/integracoes/netcrunch/" title="Monitore sua rede perfeitamente dentro do LiveAgent com a integração NetCrunch. NetCrunch enviará alertas ao LiveAgent e você poderá rastreá-los por meio de tickets." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copied!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <meta itemprop="url" content="https://www.liveagent.com/integrations/netcrunch/"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"><meta itemprop="name" content="LiveAgent"></span> <style id="compactheader-css" 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.com/integrations/" href="https://www.liveagent.com/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1"><span itemprop="name">Integrations</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">NetCrunch</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-netcrunch">NetCrunch</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>NetCrunch is a network monitoring tool for IT teams, integrating with LiveAgent to alert and track issues via tickets. It offers seamless monitoring, with options for WebHooks and HTTP requests for two-way integration. Available in Small, Medium, and Large sizes.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Categories:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.com/integrations/#monitoring" title="Monitoring" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Monitoring </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Available in:</div> <ul class="compact-header__tags-list"> <li> <a href="/pricing/" title="Small" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/pricing/" title="Medium" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/pricing/" title="Large" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-netcrunch" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. Track alerts via tickets and enhance your IT operations." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">What is Netcrunch?</span></a><a href="#h-how-can-you-use-it" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. Track alerts via tickets and enhance your IT operations." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">How can you use it?</span></a><a href="#h-webhooks-or-http-request-two-way-integration" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitor your network seamlessly with NetCrunch integration for LiveAgent. 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9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <div class="Directory__blocks"> <h2 id="customer-service-contacts" class="Post__sectiontitle"><span>NetCrunch integration</span></h2> <div class="Directory__blocks__items"> <div class="Directory__blocks__items__item"> <img alt="" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/icon-directory-ticket.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"> <h3 id="h-partner-website">Partner website</h3> <p> <a href="https://www.adremsoft.com/?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" target="_blank" rel="nofollow" title="Manage networks, servers, devices, traffic, web, cloud services, and applications with NetCrunch - a versatile, agentless system running on Windows on-prem" hreflang="en"> Learn More </a> </p> </div> <div class="Directory__blocks__items__item"> <img alt="" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/icon-directory-live-chat.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"> <h3 id="h-partner-privacy-policy">Partner Privacy Policy</h3> <p> <a href="https://www.adremsoft.com/privacy.php?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" target="_blank" rel="nofollow" title="Your privacy is important to us. Read AdRem Software's privacy policy." hreflang="en"> NetCrunch Privacy Policy </a> </p> </div> </div> </div> <p>You can enable NetCrunch to post alerts as <a href="/ticketing-software/" title="Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Tickets</a> directly to your LiveAgent Helpdesk but first, you have to set up an Integration Profile for LiveAgent. </p> <ul class="wp-block-list"> <li> To do so, click <strong>Monitoring > Integration Profiles</strong> at the top of the NetCrunch application. </li> </ul> <ul class="wp-block-list"> <li>In the editor, you have to enter the name for the new Integration Profile and you will be asked for an API key. Click on <a href="https://support.liveagent.com/741982-API-key" title="Protect your API key. It is identity of your LiveAgent. You can use it to build custom integration solutions. Read how can you get your API key and more." hreflang="en-US">this link</a> to find out where to find your API Token. Copy the key to the Integration Profile and save it.</li> </ul> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/Img-1-Alex.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Img 1 Alex.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2f5a43c61da0b9767e6c7da305c31437/Img-1-Alex.png.webp 660w, https://www.liveagent.com/wp/urlslab-download/0575b5d5e98b469879e7433bd8e441ce/Img-1-Alex-300x245.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/6f902a530511930f94aa51fc5dd5d1d8/Img-1-Alex-61x50.png.webp 61w, https://www.liveagent.com/wp/urlslab-download/2913b9422fba4505ba25e493f59121ee/Img-1-Alex-31x25.png.webp 31w, https://www.liveagent.com/wp/urlslab-download/277a32de624d6cd8dbd65a6ed5118a3f/Img-1-Alex-410x335.png.webp 410w, https://www.liveagent.com/wp/urlslab-download/19cd74ce715a15b192d9654f13e4cac8/Img-1-Alex-490x400.png.webp 490w, https://www.liveagent.com/wp/urlslab-download/032aaee4a300768b432c4a28321ff229/Img-1-Alex-185x151.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/2b9a06bedff35167d9cf8b1576a065f2/Img-1-Alex-110x90.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/bc33a0748a42dcaded4c1b8e5b2095ca/Img-1-Alex-485x396.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/3b27cb4b36d51ed3ac2bab16f8105663/Img-1-Alex-27x22.png.webp 27w, https://www.liveagent.com/wp/urlslab-download/79c4f1ad3d8d32dfe8e5581d78a26bb1/Img-1-Alex-250x204.png.webp 250w, https://www.liveagent.com/wp/urlslab-download/d2d70f72c6852f5f8775489661fb8d2f/Img-1-Alex-502x410.png.webp 502w" urlslab-lazy="yes" sizes="(max-width: 660px) 100vw, 660px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/9dca33a5ab06129449d42a87e4f97fc9/Img-1-Alex.png 660w, https://www.liveagent.com/wp/urlslab-download/544537a96cc2057a2b9e525525dc8b61/Img-1-Alex-300x245.png 300w, https://www.liveagent.com/wp/urlslab-download/ef23ea97756032b75d494a363aee246a/Img-1-Alex-61x50.png 61w, https://www.liveagent.com/wp/urlslab-download/fc8b61ba54ec72bc042badd598c6c6df/Img-1-Alex-31x25.png 31w, https://www.liveagent.com/wp/urlslab-download/bd95ce175b7da4131e989bea3af41a05/Img-1-Alex-410x335.png 410w, https://www.liveagent.com/wp/urlslab-download/e3bac5ef66245bf0b145ee4be7853eaf/Img-1-Alex-490x400.png 490w, https://www.liveagent.com/wp/urlslab-download/7c861cef5e8b36bb24f6d320dbc306fc/Img-1-Alex-185x151.png 185w, https://www.liveagent.com/wp/urlslab-download/165734ff7c2637964ace8fb68d479155/Img-1-Alex-110x90.png 110w, https://www.liveagent.com/wp/urlslab-download/4626c235b48e295707fb62a576ecd989/Img-1-Alex-485x396.png 485w, https://www.liveagent.com/wp/urlslab-download/e74bdc5663868c2b68e2e563c8a3dbdb/Img-1-Alex-27x22.png 27w, https://www.liveagent.com/wp/urlslab-download/ee340219b628b80e880b9f3815f4b16e/Img-1-Alex-250x204.png 250w, https://www.liveagent.com/wp/urlslab-download/be87f7a650aa37ebd68a9d482c015a89/Img-1-Alex-502x410.png 502w" urlslab-lazy="yes" sizes="(max-width: 660px) 100vw, 660px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2f5a43c61da0b9767e6c7da305c31437/Img-1-Alex.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="660" height="539" alt="integration profiles" class="wp-image-10492" data-src="https://www.liveagent.com/wp/urlslab-download/9dca33a5ab06129449d42a87e4f97fc9/Img-1-Alex.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <h2 class="wp-block-heading" id="h-what-is-netcrunch">What is Netcrunch?</h2> <p>NetCrunch is a network monitoring system designed for IT teams of businesses that have necessary links with the digital world. This <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">software</a> lets you monitor all the key operations related to your network to help identify glitches as well as performance improvement options.</p> <h2 class="wp-block-heading" id="h-how-can-you-use-it">How can you use it?</h2> <p>To allow NetCrunch to utilize the integration, it’s necessary to create an alerting script or editing the already existing one. Follow the steps below to learn how to create a new alerting script. </p> <ul class="wp-block-list"> <li>Click <strong>Monitoring > Alerting Escalation Scripts</strong></li> <li>In Alerting Scripts Windows click Add Alerting Script</li> <li>Click Add and select Action to Run Immediately</li> <li>Click Integrations tab and select LiveAgent ticket</li> </ul> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/Img2-alex.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Img2 Alex.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3bc221dff1c32b67c30ad1a8c523808e/Img2-alex.png.webp 701w, https://www.liveagent.com/wp/urlslab-download/a0f3448828b04be5730ad68b063082ee/Img2-alex-300x240.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/83b4a8d096b30c33b874045290eb7a61/Img2-alex-63x50.png.webp 63w, https://www.liveagent.com/wp/urlslab-download/a55026c04a9aff94d86e21cbd22431f0/Img2-alex-31x25.png.webp 31w, https://www.liveagent.com/wp/urlslab-download/f4b3d9a3765fa4c6bd15cf651cc5b714/Img2-alex-419x335.png.webp 419w, https://www.liveagent.com/wp/urlslab-download/19551cdfad1c4b9c6d91ce64e05f30b5/Img2-alex-501x400.png.webp 501w, https://www.liveagent.com/wp/urlslab-download/5bc706821778a680cd7732381c6b2941/Img2-alex-185x148.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/e04eddf0975772f0dde57fe1def858e6/Img2-alex-110x88.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/fcb742ac62303f342a7fca4ec276cdfa/Img2-alex-485x387.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/0c94d1ad5d5e23a25f5bae426328d7cc/Img2-alex-28x22.png.webp 28w, https://www.liveagent.com/wp/urlslab-download/7e48a761c4ea65ec66e94061e1db6bc7/Img2-alex-250x200.png.webp 250w, https://www.liveagent.com/wp/urlslab-download/eacc09b09c13ba794d873bfef8f33b12/Img2-alex-513x410.png.webp 513w" urlslab-lazy="yes" sizes="(max-width: 701px) 100vw, 701px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c5bd35b270721a0f8f82c5a72e1a7c65/Img2-alex.png 701w, https://www.liveagent.com/wp/urlslab-download/d4bebbcdf31ec3a6357d6da28456ef98/Img2-alex-300x240.png 300w, https://www.liveagent.com/wp/urlslab-download/bfc67856289fd567a9c023b08969c7df/Img2-alex-63x50.png 63w, https://www.liveagent.com/wp/urlslab-download/d9ca5e66dd3428a4e67de31b6ca5b895/Img2-alex-31x25.png 31w, https://www.liveagent.com/wp/urlslab-download/d60640d0e20ac784066d68380c41acb5/Img2-alex-419x335.png 419w, https://www.liveagent.com/wp/urlslab-download/e9a1b3368c34d8889bb91343240bd71e/Img2-alex-501x400.png 501w, https://www.liveagent.com/wp/urlslab-download/b345e70acb519bfe2a33e0ee70b5d67a/Img2-alex-185x148.png 185w, https://www.liveagent.com/wp/urlslab-download/e9f2419f7498be59b17e28ec223da82d/Img2-alex-110x88.png 110w, https://www.liveagent.com/wp/urlslab-download/9122cb1c1f30ba22abecc763d8007526/Img2-alex-485x387.png 485w, https://www.liveagent.com/wp/urlslab-download/05a6d51bafaf90d0f2272bd450ab8cf0/Img2-alex-28x22.png 28w, https://www.liveagent.com/wp/urlslab-download/878517f4afe18f87bb1f6f17ced7d77d/Img2-alex-250x200.png 250w, https://www.liveagent.com/wp/urlslab-download/af04790c46643f6208d249be3b22c2b6/Img2-alex-513x410.png 513w" urlslab-lazy="yes" sizes="(max-width: 701px) 100vw, 701px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3bc221dff1c32b67c30ad1a8c523808e/Img2-alex.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="701" height="560" alt="add action" class="wp-image-10493" data-src="https://www.liveagent.com/wp/urlslab-download/c5bd35b270721a0f8f82c5a72e1a7c65/Img2-alex.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <ul class="wp-block-list"> <li>A new window will open and NetCrunch will take a moment to load your <a href="/features/departments/" title="Organize your help desk efficiently with LiveAgent departments. Streamline ticket management and boost team productivity. Try free today!" hreflang="en-US" onover-preload="1">Departments</a>. Now select the Department the tickets should be sent to. It might be beneficial to create a separate Department for NetCrunch tickets for a better overview. Also, enter an email that will be shown as the requester of this ticket. You might want to create an individual account for this, make sure it is an active visitor email. Also, enter the Support Email of your Helpdesk, but ensure that the “Requester” can access this email.</li> </ul> <ul class="wp-block-list"> <li>Make sure that you are using the correct profile and test sending tickets to LiveAgent by clicking <strong>Test</strong>. A small window with the test procedure will appear, and if everything is properly configured the test will finish with the “<strong>Successfully executed</strong>” message. As a result, the test ticket should now appear in your <a href="/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Helpdesk</a> in the configured Department.</li> </ul> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/img3-.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Img3 .png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/750a51a0f1cfdf47da74bf3a7132a190/img3-.png.webp 800w, https://www.liveagent.com/wp/urlslab-download/b8d352e8f125d7ba85f0d6ceb776746e/img3--300x35.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/5596a65b943d1e7db616132ef0be7d15/img3--768x88.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/0ab7f0c3eec4a29ad87750c007fe3fb9/img3--185x21.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/a69142ca1d304a276409d3e25a9af752/img3--175x20.png.webp 175w, https://www.liveagent.com/wp/urlslab-download/8e6e83390427ca9b7cea75a450d53c05/img3--700x81.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/4f11c486cdd354574e1ab80b26cda3c4/img3--110x13.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/379b94aa59b8b0a3fa96d75e2e8d0d4f/img3--485x56.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/aafc3a3238b33a22515ca69f139b4a62/img3--95x11.png.webp 95w, https://www.liveagent.com/wp/urlslab-download/2c2252bdae5e7d074abaa081ec9b6d22/img3--200x23.png.webp 200w, https://www.liveagent.com/wp/urlslab-download/6ed6e88ab91104fef54f11db16c0ebed/img3--250x29.png.webp 250w, https://www.liveagent.com/wp/urlslab-download/b0d4e86bd67637e836ba74d04de100a2/img3--680x78.png.webp 680w" urlslab-lazy="yes" sizes="(max-width: 800px) 100vw, 800px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/05ec58a77a58fbd05a28904f8eb40944/img3-.png 800w, https://www.liveagent.com/wp/urlslab-download/07d057b23ef048ed06b4bd72a168c313/img3--300x35.png 300w, https://www.liveagent.com/wp/urlslab-download/aaace5f33998d0c28f136f62786148a3/img3--768x88.png 768w, https://www.liveagent.com/wp/urlslab-download/22e961bb29367e0812367799c23eed77/img3--185x21.png 185w, https://www.liveagent.com/wp/urlslab-download/365887dacd03327b714e5fadf24ce8e6/img3--175x20.png 175w, https://www.liveagent.com/wp/urlslab-download/b7454875b0f638c48637076272c2069b/img3--700x81.png 700w, https://www.liveagent.com/wp/urlslab-download/1ae759bab46db077e8e6be3ee9e40a80/img3--110x13.png 110w, https://www.liveagent.com/wp/urlslab-download/4be5e907e20f05770bfbdd79b2420134/img3--485x56.png 485w, https://www.liveagent.com/wp/urlslab-download/a983306029709999e201819b72e92135/img3--95x11.png 95w, https://www.liveagent.com/wp/urlslab-download/c996fb71893590922e98db97d8f31691/img3--200x23.png 200w, https://www.liveagent.com/wp/urlslab-download/9a8c39ba45590b00f1f16eb466f71df6/img3--250x29.png 250w, https://www.liveagent.com/wp/urlslab-download/6dcae761e5717d0f0881997d4120b698/img3--680x78.png 680w" urlslab-lazy="yes" sizes="(max-width: 800px) 100vw, 800px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/750a51a0f1cfdf47da74bf3a7132a190/img3-.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="800" height="92" alt="ticket" class="wp-image-10496" data-src="https://www.liveagent.com/wp/urlslab-download/05ec58a77a58fbd05a28904f8eb40944/img3-.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <p>However, this will not work with the “Resolve Ticket” operation. To test the “Resolve Ticket” operation, you need to create an alerting script with an “Open Ticket” operation as Action to Run immediately and the “Close Ticket” operation as Action to Run on Alert Close. Then select a node and create an <a href="/features/email-notifications/" title="Email notifications can send emails to agents when a Ticket is assigned to an agent or when customer replied in an assigned ticket. Read about this feature." hreflang="en-US" onover-preload="1">alert</a> (for example Monitoring Disabled) to test and assign the alerting script to this alert. The following steps explain how to create a “Node Monitoring Disabled” alert for a single node.</p> <ul class="wp-block-list"> <li>Right-click the node where you want to create an alert</li> <li>Select the Node Settings and click Alerts & Reports in the node settings window</li> <li>Click Add Alert, select the Basic tab and choose Node monitoring is disabled</li> <li>Right-click the new Alert and select <strong>Assign Predefined Alerting Script > <em>Your Script name</em></strong></li> </ul> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/img4.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Img4.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5fe0befa6559906b3b5ea97fedbdb920/img4.png.webp 630w, https://www.liveagent.com/wp/urlslab-download/4c6cd0eca0721f168938e614b5f6a8a3/img4-300x251.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/93123b3d662ac52f1d161beecd16d3c3/img4-60x50.png.webp 60w, https://www.liveagent.com/wp/urlslab-download/50f8a8e70ff67ed57649316465375c50/img4-30x25.png.webp 30w, https://www.liveagent.com/wp/urlslab-download/de8a648b3b4eecfdf98136bc8829f539/img4-400x335.png.webp 400w, https://www.liveagent.com/wp/urlslab-download/f7383ddd1d07c525e42a6f35b1db7f5e/img4-477x400.png.webp 477w, https://www.liveagent.com/wp/urlslab-download/ebf111b06ddf107a5939ca2b46aef1f4/img4-185x155.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/4ad53d9ad9b5e6fc633f21256854f91e/img4-110x92.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/70e95e326057801d670ad293157b0149/img4-485x406.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/9a852c512ed7badac46cdb25e1cdc81d/img4-26x22.png.webp 26w, https://www.liveagent.com/wp/urlslab-download/4531ca5dd52074059c61cc8b5b6a3502/img4-250x210.png.webp 250w, https://www.liveagent.com/wp/urlslab-download/8afefd1cabb8f24b63fc2a5495f7f9ab/img4-489x410.png.webp 489w" urlslab-lazy="yes" sizes="(max-width: 630px) 100vw, 630px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/027689de4f4df542853d927028906705/img4.png 630w, https://www.liveagent.com/wp/urlslab-download/cff9d67c8845c0cfa658525fb9b53297/img4-300x251.png 300w, https://www.liveagent.com/wp/urlslab-download/558bd0959397af857f8c7ac0a2f692ed/img4-60x50.png 60w, https://www.liveagent.com/wp/urlslab-download/87b7823971c4f2271c99cd2a297a28b0/img4-30x25.png 30w, https://www.liveagent.com/wp/urlslab-download/dfb2d6575d6ac006346901a41479c794/img4-400x335.png 400w, https://www.liveagent.com/wp/urlslab-download/8d2dc2ce86cb622e0f4ad21c2e3fa78b/img4-477x400.png 477w, https://www.liveagent.com/wp/urlslab-download/f10c10ef32dd1c0e5bae56e03b791111/img4-185x155.png 185w, https://www.liveagent.com/wp/urlslab-download/4ec5c1f420957c514606b84638954835/img4-110x92.png 110w, https://www.liveagent.com/wp/urlslab-download/88644cef3f8bc0920f4c83b9e15fbaf3/img4-485x406.png 485w, https://www.liveagent.com/wp/urlslab-download/23ac01ec4e90990e0bc95dc0311df227/img4-26x22.png 26w, https://www.liveagent.com/wp/urlslab-download/fdeb719d564a311a37d4d957f47d81aa/img4-250x210.png 250w, https://www.liveagent.com/wp/urlslab-download/e450ce424544481a18454546df6c8d2c/img4-489x410.png 489w" urlslab-lazy="yes" sizes="(max-width: 630px) 100vw, 630px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5fe0befa6559906b3b5ea97fedbdb920/img4.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="630" height="528" alt="node monitoring settings" class="wp-image-10497" data-src="https://www.liveagent.com/wp/urlslab-download/027689de4f4df542853d927028906705/img4.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <p>If you now trigger the alert (Disable the Node Monitoring), you will create a ticket. If this alert is closed (Node Monitoring Enabled) the ticket will be commented upon and resolved. After such an alerting script is attached to various alerts, NetCrunch will send messages to LiveAgent each time when the given alert is generated</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/img5.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Img5.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/a503e98e7ebdb7a885c6cfaaff71b4b3/img5.png.webp 799w, https://www.liveagent.com/wp/urlslab-download/9cfbd9518a5ae5cd8b0f994fa7e6aca5/img5-300x40.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/bf40816437512442c447cc4f6a9516da/img5-768x102.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/cc495fb0f0a2d55a5c97d282d980760e/img5-185x25.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/fc5b66711e36d6ca37cb83957fda9a7f/img5-175x23.png.webp 175w, https://www.liveagent.com/wp/urlslab-download/9102782a78af982e0c603f7694ccc338/img5-700x93.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/163c6a12e1bd0f7e23969f09d160ea1b/img5-110x15.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/adc0426dd399a50d92cfe82ce167f654/img5-485x64.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/fc92d34670fa721913e10b4c1fe4069e/img5-95x13.png.webp 95w, https://www.liveagent.com/wp/urlslab-download/06f7e86fd07e3f293e26edcf407cc12b/img5-188x25.png.webp 188w, https://www.liveagent.com/wp/urlslab-download/79812e5efd80c82810247e195731f9fc/img5-250x33.png.webp 250w, https://www.liveagent.com/wp/urlslab-download/a62d97c711d51d718ae9489e40891161/img5-680x90.png.webp 680w" urlslab-lazy="yes" sizes="(max-width: 799px) 100vw, 799px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0abaa45d951a237afa2d49a2ad730933/img5.png 799w, https://www.liveagent.com/wp/urlslab-download/f9f453488d8aea7969b13e16daeaefae/img5-300x40.png 300w, https://www.liveagent.com/wp/urlslab-download/8601b97f92d3c2582e323d6cb5bcbc4b/img5-768x102.png 768w, https://www.liveagent.com/wp/urlslab-download/86c939928e588a21f95bb7c9760cd7da/img5-185x25.png 185w, https://www.liveagent.com/wp/urlslab-download/a925edfc8f5fa6f6cd3c11641a370fa6/img5-175x23.png 175w, https://www.liveagent.com/wp/urlslab-download/748e53a71b9acf5c082034ab86ff9215/img5-700x93.png 700w, https://www.liveagent.com/wp/urlslab-download/103f56c610d7f36e7243cb1d3b4d8d9f/img5-110x15.png 110w, https://www.liveagent.com/wp/urlslab-download/ba46a696ed67a5b4097457490bb60942/img5-485x64.png 485w, https://www.liveagent.com/wp/urlslab-download/21377aebbbc4e4a31fb1d4f404017f09/img5-95x13.png 95w, https://www.liveagent.com/wp/urlslab-download/f52cb62902fa091c68e8eb15189534b6/img5-188x25.png 188w, https://www.liveagent.com/wp/urlslab-download/1225d983cc3bcd7d787e22ec4348f934/img5-250x33.png 250w, https://www.liveagent.com/wp/urlslab-download/2fb3337270c13c634e6d5e987e402f95/img5-680x90.png 680w" urlslab-lazy="yes" sizes="(max-width: 799px) 100vw, 799px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/a503e98e7ebdb7a885c6cfaaff71b4b3/img5.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="799" height="106" alt="ticket 2" class="wp-image-10498" data-src="https://www.liveagent.com/wp/urlslab-download/0abaa45d951a237afa2d49a2ad730933/img5.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> <p>You can also send tickets to different Departments. It can be done by creating a new alerting script for each department without creating a new Integration Profile each time. Just make sure to name the scripts clearly for easier distinguishing later.</p> <h2 class="wp-block-heading" id="h-webhooks-or-http-request-two-way-integration">WebHooks or HTTP request (Two-way-integration)</h2> <p>LiveAgent Helpdesk is one of our two-way-integrations – it means that you can configure an HTTP Request that sends information back to NetCrunch when the ticket is resolved in LiveAgent so that the alert in NetCrunch is closed as well. This does not resolve the problem which caused the alert but it will close the alert generated by NetCrunch (i.e. Node is still down even though the alert is closed).</p> <p>To be able to receive such a request from LiveAgent, you need to configure the NetCrunch API Key access. To do so, go to the LiveAgent Integration Profile and click “<strong>Open API Key Manager</strong>.” Copy the WebHook URL and replace the [Web_access_address] with your Web access address (i.e., https://123.456.789.0/ncinf/rest…).</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/img6.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Img6.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/30301b6ddb259d0004e47579ecbcd3e8/img6.png.webp 660w, https://www.liveagent.com/wp/urlslab-download/81e001c21ca4cf63e4fc8e1b97349a80/img6-300x245.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/40dd6fc43352e53f89fb1740b6271e45/img6-61x50.png.webp 61w, https://www.liveagent.com/wp/urlslab-download/90708968322e61a05ee83b161883406f/img6-31x25.png.webp 31w, https://www.liveagent.com/wp/urlslab-download/ed8e58eb2d583b1a2768272e8af05387/img6-410x335.png.webp 410w, https://www.liveagent.com/wp/urlslab-download/75a570ba7aaadcc58f773bf0191652f2/img6-490x400.png.webp 490w, https://www.liveagent.com/wp/urlslab-download/6d71233f1fb0def5f0d2aa6b499e5bf2/img6-185x151.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/8aac3efae8c740ab5968e6772ad7fa0f/img6-110x90.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/320c786598a383b0ad058681596b65c3/img6-485x396.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/2c05735d3930127d0fea625df1e495c9/img6-27x22.png.webp 27w, https://www.liveagent.com/wp/urlslab-download/4e3caf1f882ab7f4326265797e1c5fe4/img6-250x204.png.webp 250w, https://www.liveagent.com/wp/urlslab-download/b1b65531203eb9e1fdf22602da3f698f/img6-502x410.png.webp 502w" urlslab-lazy="yes" sizes="(max-width: 660px) 100vw, 660px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/79a777dea91f944780e4ec4b270b1549/img6.png 660w, https://www.liveagent.com/wp/urlslab-download/d8150e20106cf3998f71bf97964bbc67/img6-300x245.png 300w, https://www.liveagent.com/wp/urlslab-download/20e9b7ba2793d41299c24507b5fa582d/img6-61x50.png 61w, https://www.liveagent.com/wp/urlslab-download/8882cedfd6ca8e0e6f29ae32f931c712/img6-31x25.png 31w, https://www.liveagent.com/wp/urlslab-download/700101d4740b17ab0a74a8c5da50ddfc/img6-410x335.png 410w, https://www.liveagent.com/wp/urlslab-download/dc4b358482a00fd4d8742cc3eb6ed539/img6-490x400.png 490w, https://www.liveagent.com/wp/urlslab-download/a3bdacdcbcefde111ca9a10cb308da8c/img6-185x151.png 185w, https://www.liveagent.com/wp/urlslab-download/8ed7e0dd24c22e9d67d670f6bdaef9c2/img6-110x90.png 110w, https://www.liveagent.com/wp/urlslab-download/fa43227c2da3bb09608ee31d1ddef7b3/img6-485x396.png 485w, https://www.liveagent.com/wp/urlslab-download/4f280bd849eb340d9a84138f76228ae1/img6-27x22.png 27w, https://www.liveagent.com/wp/urlslab-download/28db729e3e1cd387e783119b5615d1ba/img6-250x204.png 250w, https://www.liveagent.com/wp/urlslab-download/66e296250896c87fefd61b0ec63812e8/img6-502x410.png 502w" urlslab-lazy="yes" sizes="(max-width: 660px) 100vw, 660px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/30301b6ddb259d0004e47579ecbcd3e8/img6.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="660" height="539" alt="api key manager" class="wp-image-10499" data-src="https://www.liveagent.com/wp/urlslab-download/79a777dea91f944780e4ec4b270b1549/img6.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure> <p>Go to LiveAgent, select <strong>Configuration > Automation > Rules</strong> and create a new <a href="/features/rules/" title="Automate and organize your workflow with rules. Rules allow you to organize your tickets, send automatic replies, and more." hreflang="en-US" onover-preload="1">rule</a>. Give the rule a descriptive name and select Apply when “ticket status changed”. Now define the conditions similar to this:</p> <p>IF ticket department is <em>(i.e.) NetCrunch Department</em> AND new status is Resolved.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/img7.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Img7.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/94372a3f160af8f6707177e6868dac76/img7.png.webp 769w, https://www.liveagent.com/wp/urlslab-download/aa04a0f4823bdce45e7a680c363672b6/img7-300x195.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/80f99dc088aa2b6932cfbd261b0dd559/img7-77x50.png.webp 77w, https://www.liveagent.com/wp/urlslab-download/276b898fe6b7b625ceb8d56f1ca93f8d/img7-39x25.png.webp 39w, https://www.liveagent.com/wp/urlslab-download/fde9597b8cb72a7da372a6b545959371/img7-516x335.png.webp 516w, https://www.liveagent.com/wp/urlslab-download/a50645f4cd944b31360e8183d6ff2873/img7-616x400.png.webp 616w, https://www.liveagent.com/wp/urlslab-download/acedf284c37f4142d590a53c89b55ca4/img7-185x120.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/a99e0c55fb31450ef7635bb44c5b40fe/img7-110x71.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/2735e77e6ddeeeca73eb9dcdfc6f0f4c/img7-485x315.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/64fe6e396ce77c90fae0f3c047e28e0b/img7-34x22.png.webp 34w, https://www.liveagent.com/wp/urlslab-download/c84d41f5fa616a5c448ab08010f7749d/img7-250x162.png.webp 250w, https://www.liveagent.com/wp/urlslab-download/9018fdc426db6f2439c0c5fc0a495a11/img7-632x410.png.webp 632w" urlslab-lazy="yes" sizes="(max-width: 769px) 100vw, 769px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/093219fd9a5688f202a0a511f15f47d4/img7.png 769w, https://www.liveagent.com/wp/urlslab-download/ab3789cae14358afebef3e78acda838d/img7-300x195.png 300w, https://www.liveagent.com/wp/urlslab-download/f1885fd3d79c04c54c9d082d6dc17e83/img7-77x50.png 77w, https://www.liveagent.com/wp/urlslab-download/b68f3f417f05846f3281354e13feefc6/img7-39x25.png 39w, https://www.liveagent.com/wp/urlslab-download/9c350e36cfeb3f385e353dda867c7c6e/img7-516x335.png 516w, https://www.liveagent.com/wp/urlslab-download/28e7e89e0ba619f8245c729e43689f27/img7-616x400.png 616w, https://www.liveagent.com/wp/urlslab-download/271f486661230cfdc10ab1a6cf46d67e/img7-185x120.png 185w, https://www.liveagent.com/wp/urlslab-download/7dfd07be38b515714f8a257045d1e8f0/img7-110x71.png 110w, https://www.liveagent.com/wp/urlslab-download/dcb3d17a24c16217c35964279fa86139/img7-485x315.png 485w, https://www.liveagent.com/wp/urlslab-download/3483d78eb2c4c2809990a8a309705dc1/img7-34x22.png 34w, https://www.liveagent.com/wp/urlslab-download/4cd26a6b4aa7d943a78ca56e21d2b190/img7-250x162.png 250w, https://www.liveagent.com/wp/urlslab-download/4ec545deb9626c4469e3ef0fa64ed7bf/img7-632x410.png 632w" urlslab-lazy="yes" sizes="(max-width: 769px) 100vw, 769px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/94372a3f160af8f6707177e6868dac76/img7.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="769" height="499" alt="edit rule" class="wp-image-10501" data-src="https://www.liveagent.com/wp/urlslab-download/093219fd9a5688f202a0a511f15f47d4/img7.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a></figure> <p>Now select the action “HTTP request” and add the URL with your replaced Web_Access_Address in the field for the URL. Select the HTTP Method “POST” and add the header “Content-Type:application/json”. Enter this to the HTTP Body to be sent as Data to NetCrunch:</p> <pre class="wp-block-code"><code>{ "ID": "{$conv_conversationid}", "status": "{$conv_status}", "subject": "{$conv_subject}", "closedBy": "{$last_in_ticket_agent_lastname}, {$last_in_ticket_agent_firstname}" }</code></pre> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/img8.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Img8.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/b9ec2d53be0ad9a3f4b1e123633affd5/img8.png.webp 798w, https://www.liveagent.com/wp/urlslab-download/b3236fe3b7a5cf7945a355249c6e30cb/img8-300x147.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/cdaebdff432558d3cb9c91dbd936e933/img8-768x375.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/87f2294376bbe5b4fb19ab4880a6fe26/img8-102x50.png.webp 102w, https://www.liveagent.com/wp/urlslab-download/dade103c28c6c1fdc71001dde4daafd3/img8-51x25.png.webp 51w, https://www.liveagent.com/wp/urlslab-download/5edd1e98540616fb21f5ea56e78a4934/img8-685x335.png.webp 685w, https://www.liveagent.com/wp/urlslab-download/6154179472da51f3c7385ff71991e3a7/img8-700x342.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/f0cc442f34c39706914b2b537a71d327/img8-185x90.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/995a2a579537ff5f1fa704bafba49e38/img8-110x54.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/03b9680d2b6e564d02b41a946901e0ca/img8-485x237.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/b6d62bc5d3db590bcaf6a975bed78b90/img8-45x22.png.webp 45w, https://www.liveagent.com/wp/urlslab-download/2b49523a22b2c2501081f4386f6a37ee/img8-250x122.png.webp 250w, https://www.liveagent.com/wp/urlslab-download/b79e926585c6587ea5dc0b7321cb7fa7/img8-680x332.png.webp 680w" urlslab-lazy="yes" sizes="(max-width: 798px) 100vw, 798px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/700fc3115b12f27da32b0b7913879e50/img8.png 798w, https://www.liveagent.com/wp/urlslab-download/604a1269d9bd25d38ac2a50c15f120b7/img8-300x147.png 300w, https://www.liveagent.com/wp/urlslab-download/21b97a7ddf73f033bd2ad6cd41d9800f/img8-768x375.png 768w, https://www.liveagent.com/wp/urlslab-download/b56faf4c8c4e6e2db65babb923bacdb0/img8-102x50.png 102w, https://www.liveagent.com/wp/urlslab-download/c9b711075466acd4d5d0136123c7bfe2/img8-51x25.png 51w, https://www.liveagent.com/wp/urlslab-download/ab1b89b9f1ff2bba6519f2ad40ea29e1/img8-685x335.png 685w, https://www.liveagent.com/wp/urlslab-download/33be228e0f2880e5344c69a2f3aa8da6/img8-700x342.png 700w, https://www.liveagent.com/wp/urlslab-download/87a701b88ff28205f6281d7782e402a6/img8-185x90.png 185w, https://www.liveagent.com/wp/urlslab-download/69344fae8e7e03fa8b61a4a310376898/img8-110x54.png 110w, https://www.liveagent.com/wp/urlslab-download/4e95e1b540d8464a1b950dfceeee2f7e/img8-485x237.png 485w, https://www.liveagent.com/wp/urlslab-download/bcdb17fe3b74882878d7f967ec70bdab/img8-45x22.png 45w, https://www.liveagent.com/wp/urlslab-download/d34a03f6fcc80549da113d5739595649/img8-250x122.png 250w, https://www.liveagent.com/wp/urlslab-download/fedcf1db1a6bf3663fdc6a71f825918a/img8-680x332.png 680w" urlslab-lazy="yes" sizes="(max-width: 798px) 100vw, 798px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/b9ec2d53be0ad9a3f4b1e123633affd5/img8.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="798" height="390" alt="perform action" class="wp-image-10502" data-src="https://www.liveagent.com/wp/urlslab-download/700fc3115b12f27da32b0b7913879e50/img8.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a></figure> <p>Save this Automation Rule. Now, when NetCrunch creates a ticket, and after LiveAgent <a href="/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">Agent</a> resolves it, the alert in NetCrunch will close. Please note that the problem may still exist, but the alert will be resolved in response to LiveAgent action.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/img9.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Img9.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/ebf94afe2b80a06cda91b4360b71f4d2/img9.png.webp 736w, https://www.liveagent.com/wp/urlslab-download/955cf55adf6beff48087009de5d8d9f5/img9-300x17.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/e5aa222880460b906229ccfc48e443da/img9-185x11.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/c5cecc3e7e67354cb498ffb804b15eb6/img9-175x10.png.webp 175w, https://www.liveagent.com/wp/urlslab-download/0fa466475c9ae0590b4fb4e7fc3be3dd/img9-700x40.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/d4a662edb0747a9bbd47b7b7bef0decf/img9-110x6.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/6e205097a783ec08db034b065fd59c8e/img9-485x28.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/469774f77138385a0d02c00fa4ca56f9/img9-95x5.png.webp 95w, https://www.liveagent.com/wp/urlslab-download/1863c9ef0d25fbcb90ff2fc75ea941e9/img9-200x11.png.webp 200w, https://www.liveagent.com/wp/urlslab-download/e07cf2b2f72e050de6f16492e2a43d0e/img9-250x14.png.webp 250w, https://www.liveagent.com/wp/urlslab-download/63a1137d341ff3c2bb55ede22703c574/img9-680x39.png.webp 680w" urlslab-lazy="yes" sizes="(max-width: 736px) 100vw, 736px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1721d6c181624da3c02271691bacd8c1/img9.png 736w, https://www.liveagent.com/wp/urlslab-download/98a4687cc7cb704e9a0664224fa13690/img9-300x17.png 300w, https://www.liveagent.com/wp/urlslab-download/9039ae1980c67198fb8ecc6352c0c530/img9-185x11.png 185w, https://www.liveagent.com/wp/urlslab-download/78c0077d50438a83cd4e2d43d754a8fe/img9-175x10.png 175w, https://www.liveagent.com/wp/urlslab-download/0db1b741702edbc7d86273f0509a7d06/img9-700x40.png 700w, https://www.liveagent.com/wp/urlslab-download/071471bfab48140c28c0483ef06de3d9/img9-110x6.png 110w, https://www.liveagent.com/wp/urlslab-download/48c9faf5734fa41e7f366aa94ac3a0bd/img9-485x28.png 485w, https://www.liveagent.com/wp/urlslab-download/167a836a7749c8fd40b71fbebf60961d/img9-95x5.png 95w, https://www.liveagent.com/wp/urlslab-download/2426900b83353fa01fb2496fafc598cb/img9-200x11.png 200w, https://www.liveagent.com/wp/urlslab-download/28c321d1f8e8d6b6d1dc82d96212f1ae/img9-250x14.png 250w, https://www.liveagent.com/wp/urlslab-download/26d1c65ddcfc50c2ec23440182f97f15/img9-680x39.png 680w" urlslab-lazy="yes" sizes="(max-width: 736px) 100vw, 736px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/ebf94afe2b80a06cda91b4360b71f4d2/img9.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="736" height="42" alt="rule" class="wp-image-10503" data-src="https://www.liveagent.com/wp/urlslab-download/1721d6c181624da3c02271691bacd8c1/img9.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a></figure> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name">What is NetCrunch?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>NetCruch is a platform that allows you to monitor your IT ecosystem agent-less. The company has been operating for more than 20 years and helps customers manage the IT system complexities daily. </p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-what-are-the-benefits-of-using-netcrunch">What are the benefits of using NetCrunch?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>The benefits are: user-friendly, fully customizable, flexible visualization.</p></div></div></li></ul></div> <div class="Post__buttons"> <a href="/integrations/" class="Button Button--outline Button--back" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1"><span>Back to Integrations</span></a> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Create account for FREE</span> </a> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Related Articles</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com/integrations/vnet/" title="VNet has been a telecommunication service company for more than 17 years. 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Boost productivity with ease!</p><a href="https://www.liveagent.com/integrations/vnet/" title="VNet has been a telecommunication service company for more than 17 years. Learn more about VNet integration in LiveAgent and its benefits." class="urlslab-rel-res-item-arrow" hreflang="en-US" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com/integrations/trello/" title="Trello integration enables you to manage your work tasks easily from LiveAgent. Simply integrate it via Zapier and start gaining benefits." hreflang="en-US" onover-preload="1"><img alt="Trello integration enables you to manage your work tasks easily from LiveAgent. Simply integrate it via Zapier and start gaining benefits." data-src="https://assets.flowhunt.io/screenshots/1d230dabdb5bc7cb/7dae30492b387316/1726573199_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.com/integrations/trello/" title="Trello integration enables you to manage your work tasks easily from LiveAgent. Simply integrate it via Zapier and start gaining benefits." hreflang="en-US" onover-preload="1">Trello</a></p><p class="urlslab-rel-res-item-summary">Streamline your tasks with Trello's Kanban boards and LiveAgent integration for efficient project management. Try it for free!</p><a href="https://www.liveagent.com/integrations/trello/" title="Trello integration enables you to manage your work tasks easily from LiveAgent. Simply integrate it via Zapier and start gaining benefits." class="urlslab-rel-res-item-arrow" hreflang="en-US" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com/integrations/mailchimp/" title="A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk." hreflang="en-US" onover-preload="1"><img alt="A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk." data-src="https://assets.flowhunt.io/screenshots/1d230dabdb5bc7cb/8abb5499c4957830/1726573838_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.com/integrations/mailchimp/" title="A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk." hreflang="en-US" onover-preload="1">Mailchimp</a></p><p class="urlslab-rel-res-item-summary">A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk.</p><a href="https://www.liveagent.com/integrations/mailchimp/" title="A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk." class="urlslab-rel-res-item-arrow" hreflang="en-US" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com/integrations/slack/" title="Chat with your teammates whenever you want without leaving your help desk. Slack integration for LiveAgent brings you messages so you won't miss it." hreflang="en-US" onover-preload="1"><img alt="Chat with your teammates whenever you want without leaving your help desk. Slack integration for LiveAgent brings you messages so you won't miss it." data-src="https://assets.flowhunt.io/screenshots/1d230dabdb5bc7cb/d7551c7b83a998b2/1726573854_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.com/integrations/slack/" title="Chat with your teammates whenever you want without leaving your help desk. Slack integration for LiveAgent brings you messages so you won't miss it." hreflang="en-US" onover-preload="1">Slack</a></p><p class="urlslab-rel-res-item-summary">Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!</p><a href="https://www.liveagent.com/integrations/slack/" title="Chat with your teammates whenever you want without leaving your help desk. Slack integration for LiveAgent brings you messages so you won't miss it." class="urlslab-rel-res-item-arrow" hreflang="en-US" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? 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