Customer Success Salary Report 2024

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href="/content-hub?filter=reports"> Reports </a> </div> </div> </div> </div> </div> <div class="post-content-container"> <div class="left-sidebar"> <div class="sticky-container"> <a target="_blank" href="https://www.linkedin.com/company/customersuccesscollective" class="follow-us-on-linkedin"> <img src="https://pma-assets-external.ams3.cdn.digitaloceanspaces.com/Janrey-test/linkedin-white.svg"/>Follow us on LinkedIn</a> <span class="left-sidebar-overview"> Contents </span> <aside class="toc-container"> <div class="toc"></div> </aside> </div> </div> <div class="post-content"> <img class="post-feature-image" src="https://www.customersuccesscollective.com/content/images/2024/11/CSC_Salary_Report_Meta_2024--3---1-.jpg"/>  <div class="custom-button-container">  <a class="custom-button hs-cta-trigger-button hs-cta-trigger-button-188974047443">  See the data  </a> </div>  <h2 id="benchmark-your-pay-against-hundreds-of-global-cs-professionals">Benchmark your pay against hundreds of global CS professionals.</h2><p><strong>Every day, customer success professionals like you shape the future of client relationships. But are you being valued fairly for your impact?</strong></p><p>Our comprehensive global study breaks down exactly what your peers are earning – from entry-level CSMs to seasoned leaders.</p><p>Already a <a href="https://www.customersuccesscollective.com/signup/" rel="noreferrer">CSC member</a>? Say goodbye to form-filling and <a href="https://www.customersuccesscollective.com/member-reports/"><strong><u>access your copy</u></strong></a> in just two clicks.</p>  <script charset="utf-8" type="text/javascript" src="//js-eu1.hsforms.net/forms/embed/v2.js"></script> <script> hbspt.forms.create({ portalId: "139496063", formId: "ed93f3b2-ec35-441d-9153-664332fef709" }); </script>  <h2 id="what-your-peers-are-really-earning">What your peers are really earning.</h2><p> Based on real salary data from hundreds of CS professionals worldwide, this report reveals:</p><ul><li>Salary benchmarks across experience levels, from Year 1 to Year 10 in the job</li><li>Which cities, states, and regions offer the best compensation</li><li>CS salary comparisons across tech, SaaS, healthcare, and more</li><li>How promotions and role changes affect earning potential</li><li>How demographic factors influence compensation</li></ul><h2 id="why-this-matters-for-you">Why this matters for you.</h2><p>Whether you're preparing for your next pay review, considering a career move, or leading a CS team, having accurate compensation data puts you in control. No more wondering if you're leaving money on the table.</p><p>This isn't just about numbers – it's about understanding your market value and ensuring your compensation matches your contribution.</p>  <div class="custom-button-container">  <a class="custom-button hs-cta-trigger-button hs-cta-trigger-button-188974047443">  Reveal your worth  </a> </div>  <h2 id="inside-our-customer-success-salary-report-you%E2%80%99ll-learn">Inside our Customer Success Salary Report you’ll learn: </h2><p>💰 <strong>Global compensation landscape</strong></p><ul><li>North America leads, averaging <strong>$153,832</strong></li><li>Asia experiencing significant salary declines<strong> (-22.6%)</strong></li></ul><p>💼 <strong>Industry and role variations</strong></p><ul><li>The tech sector offers the highest median salary is <strong>$120,825</strong></li><li>B2B roles command<strong> 45%</strong> higher pay than B2C</li></ul><p>⚖️ <strong>Equity challenges</strong></p><ul><li>Gender pay gaps widen at senior levels</li><li>Up to <strong>45.8%</strong> lower for female Heads of Customer Success</li></ul><p>Armed with this data, you'll have the confidence and clarity to make informed career decisions and negotiate from a position of strength.</p><hr><p>Don't leave your earning potential to chance – it's far too big of a decision to leave to guesswork, gut feelings, or outdated assumptions.</p><p><strong>Download the 2024 Customer Success Salary Report</strong> now and take control of your career trajectory.</p>  <div class="custom-button-container">  <a class="custom-button hs-cta-trigger-button hs-cta-trigger-button-188974047443">  Get salary insights  </a> </div>  </div> <div class="right-sidebar"> <div class="sticky-container"> <div class="subscribe-container"> <img class="insider-logo" src="/assets/img/insider-subscribe-now-free-csc.svg"/> <img class="success-insider-logo" src="/assets/img/Star.svg"/> <p class="title">Customer success collective insider</p> <p class="success-title">Thank you for subscribing</p> <p class="description">Level up your customer success collective career & network with customer success collective experts.</p> <p class="success-description">An email has been successfully sent to confirm your subscription.</p> <form data-members-form="subscribe"> <input data-members-label type="hidden" value="Early Adopters" /> <input placeholder="Your email address" data-members-email type="email" required="true"/> <button type="submit">Subscribe</button> <p class="error-message">Ops! 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'none' : 'flex' }; productCards.forEach(function (element) { const productNameElement = element.querySelector(".gh-portal-product-name"); if(!productNameElement) { console.error("Could not find product name element in ", element); return; } const productName = productNameElement.textContent; console.log("productName", productName); element.style.display = productDisplayMode[productName] || 'flex'; }); } let intervalId; function callPortalIframe() { let portalIframe = document.querySelector("#ghost-portal-root iframe"); if (portalIframe) { portalIframe.addEventListener('load', function() { setPortalPricing(portalIframe); attachClickListeners(portalIframe); console.log("Pricing set and listeners attached"); // listen to event click on button const viewPlansButton = portalIframe.contentDocument.querySelector( '.gh-portal-btn-main.gh-portal-btn-primary[data-test-button="view-plans"]' ); if (viewPlansButton) { console.log(viewPlansButton); console.log("viewPlansButton was found!"); clearInterval(intervalId); // Stop checking once the button is found viewPlansButton.addEventListener("click", function (event) { console.log("viewPlansButton was clicked!"); setTimeout(function () { setPortalPricing(portalIframe); attachClickListeners(portalIframe); }, 30); }); } else { console.log("viewPlansButton was not found on the page"); console.log(viewPlansButton); } const changePlansButton = portalIframe.contentDocument.querySelector('.gh-portal-btn.gh-portal-btn-list[data-test-button="change-plan"]'); if (changePlansButton) { console.log(changePlansButton); console.log("changePlansButton was found!"); clearInterval(intervalId); // Stop checking once the button is found changePlansButton.addEventListener("click", function (event) { console.log("changePlansButton was clicked!"); setTimeout(function () { setPortalPricing(portalIframe); attachClickListeners(portalIframe); }, 30); }); } else { console.log("changePlansButton was not found on the page"); console.log(changePlansButton); } if(intervalId) { clearInterval(intervalId); intervalId = null; } }); } else { console.error("Could not find #ghost-portal-root iframe, retrying..."); if (!intervalId) { intervalId = setInterval(callPortalIframe, 1000); } } } document.addEventListener("DOMContentLoaded", function() { console.log("DOM fully loaded"); let currentUrl = window.location.href; let link = document.querySelector('a[href="https://www.customersuccesscollective.com/#/portal/signup/"]'); if(link){ link.addEventListener('click', function(event) { console.log('Link was clicked!'); callPortalIframe(); }); } else { console.log('The link was not found on the page'); } if ( currentUrl === "https://www.customersuccesscollective.com/#/portal/signup/" || currentUrl === "https://www.customersuccesscollective.com/#/portal/account/plans/" ) { callPortalIframe(); console.log("You are on the signup page"); } else if ( currentUrl === "https://www.customersuccesscollective.com/#/portal" || currentUrl === "https://www.customersuccesscollective.com/account-free/#/portal" || currentUrl === "https://www.customersuccesscollective.com/pro-plus-membership-dashboard/#/portal" || currentUrl === "https://www.customersuccesscollective.com/account/#/portal" ) { callPortalIframe(); console.log("You are on the portal/viewplans page"); } else { console.log("You are not on the signup/plan page"); } // Start observing the target node for configured mutations const targetNodePortalRoot = document.getElementById("ghost-portal-root"); if (targetNodePortalRoot) { const config = { attributes: true, childList: true, subtree: true }; const poratalObserver = new MutationObserver(function() { callPortalIframe(); }); poratalObserver.observe(targetNodePortalRoot, config); } else { console.error("Could not find #ghost-portal-root element"); } }); })(); </script>   <script type="text/javascript"> window._qevents = window._qevents || []; (function() { var elem = document.createElement('script'); elem.src = (document.location.protocol == "https:" ? 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