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href="https://web.archive.org/web/20130516224948/http://www.bigpondmoney.com.au/home?ref=Net-Header-News-Money">Money</a></li></ul><div id="bxb-ad-EADAA" class="bxb-ad" data-promo-src="/bphf/header/adh.html?id=185X185_2&position=2"></div><span class="bxb-clearfloat"></span></section></li><li id="bxb-mega-3" class="bxb-item-l1" role="menuitem" aria-haspopup="true"><h4 class="bxb-item-label"><a class="bxb-trigger" href="javascript:void(0);">Sport<span class="bxb-arrow"></span><em class="bxb-item-caption">Footy, Racing & more</em></a></h4><section class="bxb-mega bxb-pos-2"><ul class="bxb-menu-l2 bxb-first bxb-last" role="menu" aria-hidden="true"><li class="bxb-item-l2 bxb-first" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://www.sportsfan.com.au/Default.aspx?ref=Net-Header-Sport-Home">SportsFan</a></li><li class="bxb-item-l2" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://www.nrl.com/?ref=Net-Header-Sport-NRL">NRL</a></li><li class="bxb-item-l2" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://www.afl.com.au/?ref=Net-Header-Sport-AFL">AFL</a></li><li class="bxb-item-l2 bxb-last" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://www.racingnetwork.com.au/?ref=Net-Header-Sport-HorseRacing">Racing Network</a></li></ul><div id="bxb-ad-EACAA" class="bxb-ad" data-promo-src="/bphf/header/adh.html?id=185X185_3&position=3"></div><span class="bxb-clearfloat"></span></section></li><li id="bxb-mega-4" class="bxb-item-l1" role="menuitem" aria-haspopup="true"><h4 class="bxb-item-label"><a class="bxb-trigger" href="javascript:void(0);">Entertainment<span class="bxb-arrow"></span><em class="bxb-item-caption">Music, Games, Movies & more</em></a></h4><section class="bxb-mega bxb-pos-3"><ul class="bxb-menu-l2 bxb-first" role="menu" aria-hidden="true"><li class="bxb-item-l2 bxb-first" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://bigpondmusic.com/?ref=Net-Header-Entertainment-Music">Music</a></li><li class="bxb-item-l2" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://bigpondmusic.com/mog/?ref=Net-Header-Entertainment-MOG">MOG</a></li><li class="bxb-item-l2" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://www.gamearena.com.au/shop/gamenow/?ref=Net-Header-Entertainment-Gamesshop">gameNOW</a></li><li class="bxb-item-l2 bxb-last" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://www.gamearena.com.au/?ref=Net-Header-Entertainment-Gamearena">GameArena</a></li></ul><ul class="bxb-menu-l2 bxb-last" role="menu" aria-hidden="true"><li class="bxb-item-l2 bxb-first" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://bigpondmovies.com/?ref=Net-Header-Entertainment-Movies">Movies</a></li><li class="bxb-item-l2" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://bigpondvideo.com/?ref=Net-Header-Entertainment-Video">Video</a></li><li class="bxb-item-l2 bxb-last" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://mobilefun.telstra.com/?ref=Net-Header-Entertainment-MobileFun">Mobile Fun</a></li></ul><div id="bxb-ad-EABAA" class="bxb-ad" data-promo-src="/bphf/header/adh.html?id=185X185_4&position=4"></div><span class="bxb-clearfloat"></span></section></li><li id="bxb-mega-5" class="bxb-item-l1 bxb-last" role="menuitem" aria-haspopup="true"><h4 class="bxb-item-label"><a class="bxb-trigger" href="javascript:void(0);">Lifestyle<span class="bxb-arrow"></span><em class="bxb-item-caption">Shop, Sell, Dining out & more</em></a></h4><section class="bxb-mega bxb-pos-3"><ul class="bxb-menu-l2 bxb-first" role="menu" aria-hidden="true"><li class="bxb-item-l2 bxb-first" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://go.bigpond.com/lifestyle/?ref=Net-Header-Lifestyle-Home">Lifestyle</a></li><li class="bxb-item-l2" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://bigpond-dining.dimmi.com.au/?ref=Net-Header-Lifestyle-Dining">Dining</a></li><li class="bxb-item-l2" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://bigpond.eharmony.com.au/?cid=55653&aid=1000&pid=10001&ref=Net-Header-Lifestyle-Dating">Dating</a></li><li class="bxb-item-l2 bxb-last" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://bigpondtickets.showbiz.com.au/?ref=Net-Header-Lifestyle-Tickets">Tickets</a></li></ul><ul class="bxb-menu-l2 bxb-last" role="menu" aria-hidden="true"><li class="bxb-item-l2 bxb-first" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://shop.bigpond.com/?ref=Net-Header-Lifestyle-Shopping">Shopping</a></li><li class="bxb-item-l2" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://www.tradingpost.com.au/?ref=Net-Header-Lifestyle-Tradingpost">Tradingpost</a></li><li class="bxb-item-l2" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://www.carshowroom.com.au/?ref=Net-Header-Lifestyle-CarShowroom">CarShowroom</a></li><li class="bxb-item-l2 bxb-last" role="menuitem"><a href="https://web.archive.org/web/20130516224948/http://bigpond.domain.com.au/?ref=Net-Header-Lifestyle-Property">Domain Property</a></li></ul><div id="bxb-ad-EAAAA" class="bxb-ad" data-promo-src="/bphf/header/adh.html?id=185X185_5&position=5"></div><span class="bxb-clearfloat"></span></section></li></ul></nav></section><section id="bxb-separator-dark"></section></header></div><a id="bxb-content" name="bxb-content">Main content</a><div class="bodyBg" style="background-image:url(/web/20130516224948im_/http://go.bigpond.com/help/skin_image/files/4782/standard page new skin.JPG);background-color:;"><div id="siteTools"><a id="unmetered" title="BigPond Sport, Movies, Music and Games downloads, video streams and editorial content are unmetered for most BigPond Broadband members." href="https://web.archive.org/web/20130516224948/http://go.bigpond.com/unmetered/" class="unmetered_light"></a></div><div id="header_title"><h1>HELP</h1></div><div id="header_banner"></div><div id="section1" class="bx-article contentWrap"><div class="content rightOn" id="sectionfirst"><div class="center_col"><div class="main"><div class="row bx-row "><div class="col bx-section c11 last"><div class="s1 bx-content bx-first bx-content-1"><h4></h4></div><div class="s1 bx-content bx-last bx-content-2"><script type="text/javascript">  </script> <div id="searchfaq"> <form name="_search" method="get" action="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_alp.php?display=content&p_platform=N" onsubmit="return checkEmail()" style="margin:0px"> <input type="hidden" name="p_lva" value=""/> <input type="hidden" name="p_li" value=""/> <input type="hidden" name="p_page" value="1"/> <input type="hidden" name="p_new_search" value="1"/> <input type="text" value="fasdfasd" id="helpProductsDummyDiv" style="display:none;"/> <ul> <li><table><tr><td><label for="p_search_text">Keyword search</label><br/> <input id="p_search_text" name="p_search_text" type="text" size="26" maxlength="255"/></td> <td style="padding-left:8px"><label for="search_product">within</label><br/> <select id="search_product" name="p_prod_lvl1"> <option value="~any~">All BigPond</option> <option value="1121">BigPond Broadband</option> <option value="1122">BigPond Dialup</option> <option value="1123">BigPond Movies</option> <option value="1124">BigPond Music</option> <option value="1125">BigPond Games</option> <option value="1126">BigPond Sport</option> </select> </td> <td style="padding-left:4px;padding-top:17px;"><fieldset id="memberRadios"><input id="faqbutton" type="image" name="SEARCH" src="/web/20130516224948im_/http://go.bigpond.com/res/images/but_search.gif" alt="search"/></fieldset></td> <td style="padding-left:4px;padding-top:17px;"> <a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?display=content&p_page=1&p_faqid=5665&p_Platform=N" target="_blank">Search tips</a> </td> </tr></table> </li> </ul> </form> </div></div></div><br class="bphf-clear"/></div><div class="row bx-row "><div class="col bx-section c11 last"><div class="s1 bx-content bx-first bx-last bx-content-1"><h4></h4></div></div><br class="bphf-clear"/></div><div class="row bx-row "><h2 class="heading">KEY HELP TOPICS</h2><div class="col bx-section c21"><div class="s2 bx-content bx-first bx-last bx-content-1"><h4 class="heading"><h4 xmlns="">Email</h4></h4><img src="https://web.archive.org/web/20130516224948im_/http://wa2.go.bigpond.com/help/common_images/help_email_icon/files/7162/02493_Internet-Help_Icons_Email.jpg;pvee9bd275bfaa5310" alt="" height="79" width="85"/><ul class="ulinks bx-list-u stripeable "><li class=" firstnav bx-first "><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_page=1&display=content&p_faqid=10264">Setting up your email</a></li><li class=""><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=672">BigPond email settings</a></li><li class="" id="HowdoIuseemailforwarding"><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=5750">Create a new or additional email address</a></li><li class=" lastnav bx-last "><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/app/answers/detail/a_id/5660" rel="external" class=" popupwindow "><p xmlns="">Set up email forwarding <br/><br/><br/><br/></p></a></li></ul><ul class="action bx-list-action bx-menu"><li class="bx-command bx-first bx-last"><a href="/web/20130516224948/http://go.bigpond.com/help/email/"><u xmlns="">More on email</u></a></li></ul></div></div><div class="col bx-section c21 last"><div class="s2 bx-content bx-first bx-last bx-content-1"><h4 class="heading"><h4 xmlns="">Technical Support</h4></h4><img src="https://web.archive.org/web/20130516224948im_/http://wa2.go.bigpond.com/help/common_images/help_tech_support_icon/files/7166/02493_Internet-Help_Icons_TechSupport.jpg;pv181311886e0e97c1" alt="" height="79" width="85"/><ul class="ulinks bx-list-u stripeable "><li class=" firstnav bx-first "><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=12191">Mobile broadband software updates for windows</a></li><li class=""><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=12192">Mobile broadband software updates for Mac</a></li><li class=""><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=17143">BigPond's standard configuration and settings</a></li><li class=" lastnav bx-last "><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=16624">Buying extra equipment<br xmlns=""/><br xmlns=""/></a></li></ul><ul class="action bx-list-action bx-menu"><li class="bx-command bx-first bx-last"><a href="/web/20130516224948/http://go.bigpond.com/help/technical_support/"><u xmlns="">More on technical support</u></a></li></ul></div></div><br class="bphf-clear"/></div><div class="row bx-row "><div class="col bx-section c21"><div class="s2 bx-content bx-first bx-last bx-content-1"><h4 class="heading"><h4 xmlns="">Manage your usage</h4></h4><img src="https://web.archive.org/web/20130516224948im_/http://wa2.go.bigpond.com/help/common_images/help_manage_your_usage_icon/files/7168/02493_Internet-Help_Iconws_ManageUsage.jpg;pv259fde4086187483" alt="" height="79" width="85"/><ul class="ulinks bx-list-u stripeable "><li class=" firstnav bx-first "><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=18112">Log into your usage meter</a></li><li class=""><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=16921">Some common definitions explained</a></li><li class=""><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=521">If you exceed your usage</a></li><li class=""><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=12109">Convert MB to GB using our online calculator</a></li><li class=" lastnav bx-last "><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=15845">Internet activities that impact your usage<br xmlns=""/><br xmlns=""/><br xmlns=""/></a></li></ul><ul class="action bx-list-action bx-menu"><li class="bx-command bx-first bx-last"><a href="/web/20130516224948/http://go.bigpond.com/help/manage_your_usage/"><u xmlns="">More on usage</u></a></li></ul></div></div><div class="col bx-section c21 last"><div class="s2 bx-content bx-first bx-last bx-content-1"><h4 class="heading"><h4 xmlns="">Billing & Account Management</h4></h4><img src="https://web.archive.org/web/20130516224948im_/http://wa1.go.bigpond.com/help/common_images/help_accounts_icon/files/7172/billing-and-accounts-2.gif;pv87673d0af4c23a44" alt="" height="75" width="54"/><ul class="ulinks bx-list-u stripeable "><li class=" firstnav bx-first "><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=18137" rel="external">Set up online billing</a></li><li class=""><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/app/answers/detail/a_id/14120" rel="external">Claiming your mobile broadband device rebate</a></li><li class=""><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=5604" rel="external">Available plans</a></li><li class=" lastnav bx-last "><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=18180" rel="external">Changing your password<br xmlns=""/><br xmlns=""/><br xmlns=""/><br xmlns=""/></a></li></ul><ul class="action bx-list-action bx-menu"><li class="bx-command bx-first bx-last"><a href="/web/20130516224948/http://go.bigpond.com/help/billing_and_account_management/"><u xmlns="">More on billing & account management</u></a></li></ul></div></div><br class="bphf-clear"/></div><div class="row bx-row "><div class="col bx-section c21"><div class="s2 bx-content bx-first bx-last bx-content-1"><h4 class="heading"><h4 xmlns="">New to BigPond</h4></h4><img src="https://web.archive.org/web/20130516224948im_/http://wa2.go.bigpond.com/help/common_images/help_newtobp_icon/files/7170/02493_Internet-Help_Icons_NewToBP.jpg;pv1b0b93ae7bc0c221" alt="" height="79" width="85"/><ul class="ulinks bx-list-u stripeable "><li class=" firstnav bx-first "><a href="/web/20130516224948/http://go.bigpond.com/help/manage_your_usage/">Understanding your usage</a></li><li class=""><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=10264">Setting up your email</a></li><li class=""><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=16927">My BigPond and what it can do for you</a></li><li class=" lastnav bx-last "><a href="https://web.archive.org/web/20130516224948/http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=1019">When to expect your first bill<br xmlns=""/><br xmlns=""/></a></li></ul><ul class="action bx-list-action bx-menu"><li class="bx-command bx-first bx-last"><a href="/web/20130516224948/http://go.bigpond.com/help/new_to_bigpond/"><h5 xmlns=""><u>More help for new users</u></h5></a></li></ul></div></div><div class="col bx-section c21 last"><div class="s1 bx-content bx-first bx-last bx-content-1"><p># are either registered trade marks or trade marks of Microsoft Corporation in the United States and/or other countries</p></div></div><br class="bphf-clear"/></div></div></div><div class="right_col"><div class="sidebar bx-aside"><div class="row bx-row "><div class="col bx-section c11 last"><div class="s1 bx-content bx-first bx-last bx-content-1 bundlepromo"><img src="https://web.archive.org/web/20130516224948im_/http://wa1.go.bigpond.com/help/common_images/my_bigpond/files/4788/My-Bigpond.gif;pvfce06bd4c00b3612" alt="" height="28" width="25"/><h4>My BigPond</h4><p><br xmlns=""/><p xmlns="">Change your plan, view your usage, <br/>manage your additional mailboxes and more.</p><p xmlns=""><a href="https://web.archive.org/web/20130516224948/http://www.bigpond.com/internet/mybigpond/"><br/>Visit My BigPond</a></p></p></div></div><br class="bphf-clear"/></div><div class="row bx-row "><div class="col bx-section c11 last"><div class="s1 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