BigPond Help Centre - Answer Library

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BigPond?</a>|<a href="https://web.archive.org/web/20090118152150/http://www.bigpond.com/internet-plans/joinbroadband/default.asp">Join BigPond</a>|<a href="https://web.archive.org/web/20090118152150/http://www.bigpond.com/mobile/default.asp">BigPond Mobile Services</a>|<a href="https://web.archive.org/web/20090118152150/http://www.telstra.com/">Telstra.com</a> </div> <div style="float:left;margin-top:-7px" id="divMainLogo"><a href="https://web.archive.org/web/20090118152150/http://www.bigpond.com/default.asp" title="bigpond.com homepage"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/bp_logo_on.gif" alt="BigPond.com" border="0"/></a></div> <div style="float:left;padding-top:8px"><a href="https://web.archive.org/web/20090118152150/http://bigpondsport.com/" title="BigPond Sport"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/sport_tab.gif" alt="BigPond Sport" border="0"/></a><a 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src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_right_tab.gif" width="3" height="21" alt="" align="absmiddle" class="tabImgRight" id="imgTabRightinfo_3"/> </div> <div class="globalTab"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_divider.gif" width="3" height="21" alt="" align="absmiddle"/></div> <div class="globalTab" onmouseover="showHeaderMenu('info_4')" onmouseout="sleephide('info_4')" id="n4"> <img id="imgTabLeftinfo_4" src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_left_tab.gif" width="3" height="21" alt="" align="absmiddle" class="tabImgLeft"/><a href="https://web.archive.org/web/20090118152150/http://my.bigpond.com/hostingandstorage/default.do">Hosting</a><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_right_tab.gif" width="3" height="21" alt="" align="absmiddle" class="tabImgRight" id="imgTabRightinfo_4"/> </div> <div class="globalTab"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_divider.gif" width="3" height="21" alt="" align="absmiddle"/></div> <div class="globalTab" onmouseover="this.className = 'globalTabOver'" onmouseout="this.className = 'globalTab'" id="n5"> <img id="imgTabLeftinfo_5" src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_left_tab.gif" width="3" height="21" alt="" align="absmiddle" class="tabImgLeft"/><a href="https://web.archive.org/web/20090118152150/https://www.bigpond.com/mybigpond/default.asp">My BigPond</a><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_right_tab.gif" width="3" height="21" alt="" align="absmiddle" class="tabImgRight" id="imgTabRightinfo_5"/> </div> <div class="globalTab"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_divider.gif" width="3" height="21" alt="" align="absmiddle"/></div> <div class="globalTabSelected" onmouseover="showHeaderMenu('info_6')" onmouseout="sleephide('info_6')" id="n6"> <img id="imgTabLeftinfo_6" src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_left_tab.gif" width="3" height="21" alt="" align="absmiddle" class="tabImgLeft"/><a href="https://web.archive.org/web/20090118152150/http://www.bigpond.com/help/default.asp">Help</a><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_right_tab.gif" width="3" height="21" alt="" align="absmiddle" class="tabImgRight" id="imgTabRightinfo_6"/> </div> <div class="globalTab"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_divider.gif" width="3" height="21" alt="" align="absmiddle"/></div> <div class="globalTab" onmouseover="this.className = 'globalTabOver'" onmouseout="this.className = 'globalTab'" id="n7"> <img id="imgTabLeftinfo_7" src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_left_tab.gif" width="3" height="21" alt="" align="absmiddle" class="tabImgLeft"/><a href="https://web.archive.org/web/20090118152150/http://my.bigpond.com/special_offers/default.jsp">Offers</a><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/header/global_right_tab.gif" width="3" height="21" alt="" align="absmiddle" class="tabImgRight" id="imgTabRightinfo_7"/> </div> <div style="clear:both"></div> </div> <div id="globalHeaderBase"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/sin.gif" width="1" height="1" alt=""/></div> <div id="searchBigpondLogin"> <div style="display:none"> <form name="globalsearchform" method="get" action="https://web.archive.org/web/20090118152150/http://www.telstrasearch.com/bigpond/searchBigpond.abc"> <input type="text" name="inpSearch"/> <input type="hidden" name="domainName" value="BigPondcom"/> <input type="hidden" name="domainProfile" value="BigPondjsp"/> <input type="hidden" name="CategorySelect" value="No"/> </form> <form name="searchForm" method="get" action="https://web.archive.org/web/20090118152150/http://www.sensis.com.au/search.do"> <input type="hidden" name="location" value=""/> <input type="hidden" name="searchIndex" value="australia"/> <input type="hidden" name="partnerid" value="bigpond"/> <label for="Find">Search</label><input type="text" name="find" id="find" value=""/> </form> </div> <div id="searchSelect" style="display:inline;float:left;"> <script type="text/javascript">  </script> <form name="selectSearchForm" method="get" onsubmit="return submitSearch()"> <table style="display:inline;float:left"><tr> <td style="vertical-align:middle;color:white"><label for="findQuery">Search </label></td> <td style="vertical-align:middle"><input tabindex="20" type="text" name="findQuery" id="findQuery" value="" style="font:11px arial,sans-serif !important;"/></td> <td style="vertical-align:middle"><input tabindex="21" type="radio" style="background:#0075B0;" name="searchTarget" id="searchTarget.web" checked="checked" value="web"/></td> <td style="vertical-align:middle;color:white"><label for="searchTarget.web">The Web</label></td> <td style="vertical-align:middle"><input tabindex="22" type="radio" style="background:#0075B0;" name="searchTarget" id="searchTarget.bigpond" value="bigpond"/></td> <td style="vertical-align:middle;color:white"><label for="searchTarget.bigpond">BigPond</label></td> <td style="vertical-align:middle;padding-left:6px;"><a href="javascript:submitSearch()" onclick=""><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/buttons/go_yellow.gif" border="0" width="31" height="18" alt="search"/></a></td> </tr></table> </form> </div> <div id="linksLogin"> <script src="//web.archive.org/web/20090118152150js_/http://www.bigpond.com/res/inc/security/bigpondDisplayName.asp" language="javascript" type="text/javascript"> </script> <script type="text/javascript">  </script> </div> </div> </div> </div> <div class="universalDividerWhite"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/sin.gif" width="100%" height="1" alt=""/></div> <div class="universalDividerBlue"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/sin.gif" width="100%" height="1" alt=""/></div> <script type="text/javascript"></script> <a name="contentTop"></a> <table width="100%" border="0" cellpadding="0" cellspacing="0" id="headertable"> <tr> <td width="135" valign="top" id="leftColumn" rowspan="2">  <div style="left:0px; top:600px; position:absolute; z-index:4890; display:none;"> <table> <tr> <td class="menu_sin"/> <td class="lvl1"/> <td class="lvl1_bottom"/> <td class="lvl1_bottom_46"/> <td class="lvl2"/> <td class="lvl2_on"/> <td class="lvl3"/> <td class="arrow_down"/> <td class="arrow_right"/> </tr> </table> <img id="navImg1" src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/leftnavigationmenu/nav_lvl1_46.jpg" width="1" height="1" alt=""/> </div> <img id="leftNavColumnPosition" src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/leftnavigationmenu/sin.gif" width="160" height="0" alt=""/> <div id="leftColumnAbsolute" style="width: 500px; left: 0px; z-index: 4890; top: 115; position: absolute; text-align: left; margin:0px; padding:0px"> <div id="leftNav"></div> </div> <script type="text/javascript">  </script> <link rel="stylesheet" href="https://web.archive.org/web/20090118152150cs_/https://my.bigpond.com/lib/css/leftnavigationmenu.css"/> <script type="text/javascript" src="https://web.archive.org/web/20090118152150js_/https://my.bigpond.com/lib/javascript/leftnavigationmenu.js"></script> <script type="text/javascript">  </script>  </td> <td width="9" class="spacerColumn" rowspan="2"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/sin.gif" width="9" height="1" alt=""/></td> <td colspan="2" style="padding-top:8px"><table width="100%" border="0" cellpadding="0" cellspacing="0"><tr><td id="bp3colpageTitle">  <span style="width:405px;line-height:0px" width="100%"> </span> </td> <td width="149" style="width:149px;text-align:right" valign="top"> <a class="PrinterFriendlyPageLink" id="butPrinterFriendlyPageLink" href="javascript:_adp_print('prnt_adp.php?p_faqid=10264&p_created=1120654784&p_sid=phm4aeoj')" style="position:relative;top:-4px"><img src="https://web.archive.org/web/20090118152150im_/https://my.bigpond.com/lib/img/printable.gif"/> Printer friendly page</a> </td></tr></table></td></tr><tr> <td valign="top" id="centerColumn" class="centreColHeaderRow">   <table border="0" width="611" cellpadding="0" cellspacing="0"> <tr> <td width="430"> <table class="data" border="0"> <tr>  <td id="desc"><font style="text-align:left;padding: 0px 0px;margin:0px;margin-top:0px;font-family:verdana,helvetica,arial;font-size:14px;font-weight:bold;color:#000066;"> Set up your email </font></td> </tr> <tr>  <td id="soln"><p>Choose the email program you have from the list below and follow the instructions:</p> <ul class="links"> <li> <a href="https://web.archive.org/web/20090118152150/https://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=10484&p_sid=phm4aeoj&p_lva=10264&p_page=1&display=content">Microsoft Outlook Express</a></li> <li> <a title="MS Outlook 2007" target="_self" href="https://web.archive.org/web/20090118152150/https://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=15037&p_sid=phm4aeoj&p_lva=10264&p_page=1&display=content">Microsoft Outlook 2007</a></li> <li> <a href="https://web.archive.org/web/20090118152150/https://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=10486&p_sid=phm4aeoj&p_lva=10264&p_page=1&display=content">Microsoft Outlook 2003</a></li> <li> <a href="https://web.archive.org/web/20090118152150/https://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=10485&p_sid=phm4aeoj&p_lva=10264&p_page=1&display=content">Microsoft Outlook 2000 or XP</a></li> <li> <a href="https://web.archive.org/web/20090118152150/https://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=12611&p_sid=phm4aeoj&p_lva=10264&p_page=1&display=content">Windows Mail</a></li> <li> <a href="https://web.archive.org/web/20090118152150/https://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=10798&p_sid=phm4aeoj&p_lva=10264&p_page=1&display=content">Mac Mail</a></li> <li> <a href="https://web.archive.org/web/20090118152150/https://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=10799&p_sid=phm4aeoj&p_lva=10264&p_page=1&display=content">My email program isn't here</a></li> </ul> <p>To find out the version or year of your email program:</p> <ul> <li>Open your email program</li> <li>Select Help from the menu at the top</li> <li>Select "about (the name of your email program)"</li> <li>A dialogue box will open with information that includes the version you have</li> </ul> <p><br/> Just need our settings?  See, <br/> <img alt="Image" src="https://web.archive.org/web/20090118152150im_/http://www.bigpond.com/res/images/helpcenterFAQs/t_arrow.gif"/>  <a href="https://web.archive.org/web/20090118152150/https://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=672&p_sid=phm4aeoj&p_lva=10264&p_page=1&display=content">What are my email settings for BigPond?</a> </p></td> </tr> </table>    <br><br> <script 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