How do I submit my shipping instructions? | Support

<!DOCTYPE html>   <html lang="en" data-region="ea" data-version="1.0.9069.18344" >  <head> <title>How do I submit my shipping instructions? | Support | Maersk</title> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta http-equiv="X-UA-Compatible" content="ie=edge"> <meta http-equiv="content-language" content="en"> <meta name="description" content="With Maersk, the process for submission of shipping instructions is pretty straightforward. Refer to our guide for detailed steps." /> <meta property="og:title" content="How do I submit my Shipping instructions" /> <meta property="og:description" content="You just have to 'Submit my shipping instructions' and we will get working on them." /> <meta name="twitter:card" content="summary_large_image"> <link href="https://www.maersk.com/support/faqs/how-to-submit-shipping-instructions" rel="canonical" /> <link href="https://www.maersk.com/support/faqs/how-to-submit-shipping-instructions" hreflang="en" rel="alternate" /> <link href="https://www.maersk.com/ja-jp/support/faqs/how-to-submit-shipping-instructions" hreflang="ja" rel="alternate" /> <link href="https://www.maersk.com/tr-tr/support/faqs/how-to-submit-shipping-instructions" hreflang="tr" rel="alternate" /> <link href="https://www.maersk.com.cn/support/faqs/how-to-submit-shipping-instructions" hreflang="zh-hans" rel="alternate" /> <link href="https://www.maersk.com/zh-tw/support/faqs/how-to-submit-shipping-instructions" hreflang="zh-hant" rel="alternate" /> <link href="https://www.maersk.com/pt-br/support/faqs/how-to-submit-shipping-instructions" hreflang="pt" rel="alternate" /> <link href="https://www.maersk.com/ru-ru/support/faqs/how-to-submit-shipping-instructions" hreflang="ru" rel="alternate" /> <link href="https://www.maersk.com/it-it/support/faqs/how-to-submit-shipping-instructions" hreflang="it" rel="alternate" /> <link href="https://www.maersk.com/support/faqs/how-to-submit-shipping-instructions" hreflang="x-default" rel="alternate" /> <link rel="preconnect" href="https://assets.maerskline.com" /> <link rel="dns-prefetch" href="https://assets.maerskline.com" /> <link rel="shortcut icon" href="/Assets_sc9/Maersk/favicon.ico?v=1" type="image/x-icon">   <script type="text/javascript" src="https://www.maersk.com/static/dc1f0f4ffdb4488d1796395f48d13b19892400114f7597" ></script><script>dataLayer = [{ 'lang': 'en' }];</script> <script>(function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = '//www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-M8MNST');</script>  <link href="/Assets_sc9/Maersk/css/maeu.css?v=1.0.9069.18344.17" rel="stylesheet" /> <script src="/Assets_sc9/Maersk/scripts/main.js?v=1.0.9069.18344.17" defer></script> <script> window.projectServices = { ASSETS_ENV: "prod", brand: "maeu", version: "stable", disableOpacityChange: true }; </script> <script type="text/javascript" src="https://assets.maerskline.com/integrated-global-nav/2/loader.js"></script> </head> <body class=""> <div class="print-header "> <img src="/~/media_sc9/project/maersk/images/logo/maeu.svg" /> </div>  <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-M8MNST" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <header id="ign-header" class="ign-header"></header> <div role="main" id="main"> <div class="page p-page"> <div class="p-page__section theme--light" data-deep-link="BreadcrumbBar" data-r-name="Breadcrumb Bar" data-r-ds="Back And Social Bar"> <div class="p-page__section__outer"> <div class="p-page__section__inner p-page__section__inner--none"> <div class="p-section__breadcrumb p-section__breadcrumb--large "> <ul class="p-section__breadcrumb__crumbs"> <li class="p-section__breadcrumb__crumbs__item"> <a href="/" title="Home" class="p-section__breadcrumb__crumbs__link"> Home </a> </li> <li class="p-section__breadcrumb__crumbs__item p-section__breadcrumb__crumbs__item--more"> <a href="#" title="..." class="p-section__breadcrumb__crumbs__link p-section__breadcrumb__crumbs__link--trigger"> ... </a> <ul class="p-section__breadcrumb__menu"> <li class="p-section__breadcrumb__menu__item chain"> <a href="/support" title="" class="p-section__breadcrumb__menu__link"> Support </a> </li> <li class="p-section__breadcrumb__menu__item parent"> <a href="/support/website-guide" title="" class="p-section__breadcrumb__menu__link"> Website guide </a> </li> </ul> </li> <li class="p-section__breadcrumb__crumbs__item chain"> <a href="/support" title="" class="p-section__breadcrumb__crumbs__link"> Support </a> </li> <li class="p-section__breadcrumb__crumbs__item parent"> <a href="/support/website-guide" title="" class="p-section__breadcrumb__crumbs__link"> Website guide </a> </li> </ul> </div> </div> </div> <script type="application/ld+json">{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.maersk.com/"},{"@type":"ListItem","position":2,"name":"Support","item":"https://www.maersk.com/support"},{"@type":"ListItem","position":3,"name":"Website guide","item":"https://www.maersk.com/support/website-guide"}]}</script></div><div class="p-page__section theme--light" data-deep-link="FaqArticle" data-r-name="Faq Article"> <div class="p-page__section__outer"> <div class="p-page__section__inner p-page__section__inner--large"> <div class="faq-category" data-id="{D587959E-4D10-41CD-A011-1852823CB7BA}"> <div class="faq-category__header" data-deep-link="FaqArticleHeader" data-r-name="Faq Article Header"> <h2 class="faq-category__header__title font--display-3"> How do I submit my Shipping instructions? </h2> <div class="faq-category__header__tags"> <div class="faq-category__header__tags__col faq-category__header__tags__col--1"> <div class="tags p-section__article__meta__child"> <div class="tags__wrapper"> <div class="tags__scroll"> <div class="tags__tags"> <a href="/support/filter?tags=shipping-instruction" class="tags__tag tags__tag--action"> Shipping Instruction </a> </div> </div> </div> </div> </div> <div class="faq-category__header__tags__col faq-category__header__tags__col--2"> <div class="dropdown faq-category__share dropdown--right" data-toggle="dropdown"> <button class="dropdown__toggle dropdown__toggle--with--icon" type="button" id="dropdownMenuButton" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> <span class="dropdown__toggle__label"> Share </span> <div class="icon dropdown__toggle__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M15 3a2 2 0 1 0 0 4 2 2 0 0 0 0-4zm-3 2a3 3 0 1 1 .578 1.77L7.87 9.124a3 3 0 0 1 0 1.752l4.708 2.354a3 3 0 1 1-.448.894L7.422 11.77a3 3 0 1 1 0-3.54l4.708-2.354A2.999 2.999 0 0 1 12 5zM5 8a2 2 0 1 0 0 4 2 2 0 0 0 0-4zm10 5a2 2 0 1 0 0 4 2 2 0 0 0 0-4z" clip-rule="evenodd"></path></svg></div> </button> <div class="dropdown__menu" aria-labelledby="dropdownMenuButton"> <a href="https://linkedin.com/sharing/share-offsite/?url=https%3a%2f%2fwww.maersk.com%2fsupport%2ffaqs%2fhow-to-submit-shipping-instructions" class="dropdown__item dropdown__item--icon" title="Share via linkedin"> LinkedIn </a> <a href="https://www.facebook.com/sharer/sharer.php?u=https%3a%2f%2fwww.maersk.com%2fsupport%2ffaqs%2fhow-to-submit-shipping-instructions" class="dropdown__item dropdown__item--icon" title="Share via facebook"> Facebook </a> <a href="https://twitter.com/intent/tweet?text=How+do+I+submit+my+Shipping+instructions%0a&url=https%3a%2f%2fwww.maersk.com%2fsupport%2ffaqs%2fhow-to-submit-shipping-instructions" class="dropdown__item dropdown__item--icon" title="Share via twitter"> Twitter </a> <a href="mailto:?subject=Shared%20from%20Maersk&body=https%3a%2f%2fwww.maersk.com%2fsupport%2ffaqs%2fhow-to-submit-shipping-instructions" class="dropdown__item dropdown__item--icon" title="Share via email"> Email </a> <button class="dropdown__item dropdown__item--icon" data-id="URL copied to clipboard"> Copy link </button> <a href="https://www.maersk.com/share-via-wechat?url=https%3a%2f%2fwww.maersk.com%2fsupport%2ffaqs%2fhow-to-submit-shipping-instructions" class="dropdown__item dropdown__item--icon" title="Share via WeChat"> WeChat </a> </div> </div> </div> </div> </div> <div class="faq-category__body"> <div class="faq-category__body__col"> <figure class="media-image media-image--2x1 p-page__section__child " data-deep-link="MediaSingle" data-r-name="Media Single" data-r-ds="Media Single - youtube"> <div class="media-image__placeholder"> <a href="https://www.youtube.com/watch?v=gOrnp0ytwS8" title="Submit shipping instructions & documentation in a few simple steps" data-toggle="modal-video" data-video-id="gOrnp0ytwS8" class="media-image__link"> <div class="media-image__video media-image__video--with--duration"> <div class="icon media-image__video__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path fill-rule="evenodd" d="M7 5a1 1 0 0 1 1-1h1.322a1 1 0 0 1 .631.224l7.678 6.238a1 1 0 0 1 .369.776v1.524a1 1 0 0 1-.37.776l-7.677 6.238a1 1 0 0 1-.63.224H8a1 1 0 0 1-1-1V5zm2.322 0H8v14h1.322L17 12.762v-1.524L9.322 5z" clip-rule="evenodd"></path></svg></div> <div class="media-image__video__duration"> 2:16 </div> </div> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/~/media_sc9/maersk/support/website-guide/images/si-new_1024x512.png" alt="Reimagining Shipping Instructions" class="media-image__asset"> </a> </div> </figure> <div class="faq-category__body__panel"> <div class="rich-text rich-text--with--margin"> <p>In order to load your container(s), we need certain information to create a bill of lading and submit information to customs authorities and export, transhipment and import. The deadlines for submitting a Shipping Instruction can be seen in the Overview and Binder tabs.</p> <p>If your shipment was created as a duplicate of a previous shipment, all of the details will be copied into the Shipping Instruction.</p> <ol> <li>Click <strong>Account</strong> <img alt="" src="/~/media_sc9/designsystem/icons/svg/24px/u/mi-user-circle.svg"> located at the top right corner of the home page and <strong>Login</strong>.</li> <li>Click on <strong>Manage</strong> in the top menu and select <strong>Shipment Overview - Export</strong>.</li> <li>Click <strong>Pending task</strong> on Shipment Overview and select <strong>Submit</strong> to view the list of bookings with missing Shipping Instruction or view the Overview page in Shipment Binder.</li> <li>Click <strong>Submit shipping instruction</strong>.</li> <li>In some scenarios you will encounter a new experience for shipping instructions. Please check the next section for more details.</li> </ol> <h3>How to submit a shipping instruction (new experience)?</h3> <p>This guide will walk you through on how to use the new shipping instructions experience. This new experience currently has limited capability for now however over time will start supporting all other scenarios. Presently it supports:</p> <ul> <li>Shipment with maximum 200 containers with single cargo description</li> <li>New features live <ol> <li>Shipment with multiple cargo description up to 20 (coming soon upto 40 cargo description)</li> <li>Split/multiple upto 5 bill of lading per shipment (coming soon upto 40 splits)</li> <li>New Amendment page with new experience of Instant amended draft</li> </ol></li> </ul> <h4>Navigation:</h4> <ul> <li>There is no change in navigation to start the SI process. You will be able to navigate from Shipment overview or Shipment binder, as it is today. </li> <li>When there is a scenario not supported by the new experience you will be automatically navigated to the classic experience.</li> </ul> <h4>Document page:</h4> <p>You will see a page with options. Here you will make a choice depending on your needs. Select below options:</p> <ul> <li>Clicking Split/part/combine tab– if <strong>you want to combine multiple bookings, split a booking more than 5 bills of lading or have more than 20 multiple cargo descriptions.</strong> This will then direct you to the classic SI journey.</li> <li>Clicking create split button after above step– Up to Maximum 5 bill of lading option is now available on New Shipping Instruction Journey</li> </ul> <h3>How to complete shipping instructions (new experience)?</h3> <p>Below are the steps to be followed to navigate to <a href="/shipmentoverview/documentation/verify">shipping instructions (new experience)</a>:</p> <ol> <li><a href="/support/faqs/document-step-shipping-instructions">Document</a></li> <li><a href="/support/faqs/party-step-shipping-instructions">Party</a></li> <li><a href="/support/faqs/payer-step-shipping-instructions">Payer</a></li> <li><a href="/support/faqs/cargo-step-shipping-instructions">Cargo</a></li> <li><a href="/support/faqs/vgm-step-shipping-instructions">VGM</a></li> <li><a href="/support/faqs/review-step-shipping-instructions">Review</a></li> </ol> </div> </div> <div class="faq-category__body__panel" data-deep-link="FaqVoting" data-r-name="Faq Voting"> <div class="faq-category__vote" data-vote-api="https://api.maersk.com"> <button class="faq-category__vote__reset button button--small button--tertiary">Reset</button> <div class="faq-category__vote__error">Sorry there was an error</div> <div class="faq-category__vote__stage1"> <div class="faq-category__vote__stage1__layout"> <div class="faq-category__vote__title font--display-1">Was this information useful?</div> <button class="button button--tertiary button--icon--left faq-category__vote__button faq-category__vote__button--yes"> <div class="icon button__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M11.348 1.824l1.56.936a2 2 0 0 1 .635 2.825l-1.609 2.413H17a2 2 0 0 1 2 2v4.146a2 2 0 0 1-.211.895l-.927 1.854a2 2 0 0 1-1.79 1.105H7V8.347l4.348-6.523zm.304 1.348L8 8.65v8.348h8.073a1 1 0 0 0 .894-.553l.927-1.854a1 1 0 0 0 .106-.447V9.998a1 1 0 0 0-1-1h-6.934L12.71 5.03a1 1 0 0 0-.317-1.412l-.742-.446zM1 7.998h4v10H1v-10zm1 1v8h2v-8H2z" clip-rule="evenodd"></path></svg></div> Yes </button> <button class="button button--tertiary button--icon--left faq-category__vote__button faq-category__vote__button--no"> <div class="icon button__icon" aria-hidden="true"><svg width="20" height="20" xmlns="http://www.w3.org/2000/svg"><path d="M3.927 4a1 1 0 0 0-.894.553l-.927 1.854A1 1 0 0 0 2 6.854V11a1 1 0 0 0 1 1h6.934L7.29 15.968a1 1 0 0 0 .317 1.413l.742.445L12 12.349V4H3.927Zm-1.789.106A2 2 0 0 1 3.927 3H13v9.651l-4.348 6.523-1.56-.936a2 2 0 0 1-.635-2.824L8.066 13H3a2 2 0 0 1-2-2V6.854a2 2 0 0 1 .211-.894l.927-1.854ZM15 3h4v10h-4V3Zm1 1v8h2V4h-2Z"></path></svg></div> No </button> </div> </div> <div class="faq-category__vote__stage2"></div> <div class="faq-category__vote__stage3a"> <div class="rich-text"> Thanks for your feedback! </div> </div> <div class="faq-category__vote__stage3b"> <div class="rich-text"> Sorry we couldn't help more, please review the related FAQs below. </div> </div> <div class="faq-category__vote__stage3c"></div> <div class="faq-category__vote__stage4"> <div class="faq-category__vote__title font--display-1">We're sorry you were unable to find what you wanted to today</div> <div class="rich-text"> Please use one of the below options to contact our Customer Experience teams </div> <div class="p-section__action-cards p-section__action-cards--2"> <div class="p-section__action-cards__row"> <div class="action-card action-card--with--icon" data-deep-link="TextandButtonsActionCard" data-r-name="Text and Buttons Action Card" data-r-ds="Action Card Text Chat"> <div class="action-card__border"> <div class="action-card__spacer"> <div class="action-card__copy"> <div class="action-card__title"> <figure class="media-image media-image--1x1 action-card__title__icon"> <div class="media-image__placeholder"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/~/media_sc9/maersk/shared-files/icons/positive/action-cards/globe.svg?w=1000&hash=30626986B58B80F15F0E02888E63AC50" alt="" class="media-image__asset"> </div> </figure> <h3 class="action-card__title__text"> Chat with us </h3> </div> <div class="rich-text action-card__rich-text"> Contact us and we will respond within the next two working days </div> </div> <div class="action-card__trigger"> <div class="button-group "> <a class="button button-group__button button--tertiary" target="_blank" title="CHAT WITH US" data-action-tag="ga-chat-with-us | https://www.maersk.com/support/faqs/how-to-submit-shipping-instructions" rel="noopener noreferrer" href="/help/support#/chat?liveChat=true">CHAT WITH US</a> </div> </div> </div> </div> </div><div class="action-card action-card--with--icon" data-deep-link="TextandButtonsActionCard" data-r-name="Text and Buttons Action Card" data-r-ds="Action Card Text Case management"> <div class="action-card__border"> <div class="action-card__spacer"> <div class="action-card__copy"> <div class="action-card__title"> <figure class="media-image media-image--1x1 action-card__title__icon"> <div class="media-image__placeholder"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/~/media_sc9/maersk/shared-files/icons/positive/action-cards/browser.svg?w=1000&hash=38A01E8F4B0F99C61EEBC9AFC40C0D93" alt="" class="media-image__asset"> </div> </figure> <h3 class="action-card__title__text"> Case management </h3> </div> <div class="rich-text action-card__rich-text"> Contact us and we will respond within the next two working days. </div> </div> <div class="action-card__trigger"> <div class="button-group "> <a class="button button-group__button button--tertiary" title="RAISE A CASE" data-action-tag="ga-raise-a-case | https://www.maersk.com/support/faqs/how-to-submit-shipping-instructions" href="/help/support/#/createcase">RAISE A CASE</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="faq-category__body__panel" data-deep-link="FaqLinkList" data-r-name="Faq Link List"> <h2 class="faq-category__body__title font--display-2">Related FAQs</h2> <a href="/support/faqs/amend-or-approve-copy" class="faq-category__link faq-category__link--muted">How to amend or approve the copy?</a> <a href="/support/faqs/who-can-submit-shipping-instructions" class="faq-category__link faq-category__link--muted">Who can submit shipping instructions?</a> <a href="/support/faqs/cargo-step-shipping-instructions" class="faq-category__link faq-category__link--muted">How to use the cargo step in shipping instructions (new experience)?</a> <a href="/support/faqs/document-step-shipping-instructions" class="faq-category__link faq-category__link--muted">How to use the document step in shipping instructions (new experience)?</a> <a href="/support/faqs/vgm-step-shipping-instructions" class="faq-category__link faq-category__link--muted">How to use the VGM step in shipping instructions (new experience)?</a> <a href="/support/faqs/review-step-shipping-instructions" class="faq-category__link faq-category__link--muted">How to use the review step in shipping instructions (new experience)?</a> <a href="/support/faqs/payer-step-shipping-instructions" class="faq-category__link faq-category__link--muted">How to use the payer step in shipping instructions (new experience)?</a> <a href="/support/faqs/party-step-shipping-instructions" class="faq-category__link faq-category__link--muted">How to use the party step in shipping instructions (new experience)?</a> </div> </div> <div class="faq-category__body__col faq-category__body__col--sidebar"> <div class="faq-category__body__panel" data-deep-link="FaqSideBarLinkList" data-r-name="Faq Side Bar Link List" data-r-ds="FAQ Topics"> <h2 class="faq-category__body__title font--display-2">FAQ topics</h2> <a href="/support/logistics-solutions" class="faq-category__link faq-category__link--with-icon"> <div class="icon faq-category__link__icon" aria-hidden="true"><svg part="icon" id="mi-arrow-all-directions" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path d="M10.47 1.35a1 1 0 0 1 .76-.35h1.54a1 1 0 0 1 .76.35l2.85 3.325-.76.65L12.77 2h-.27v7h-1V2h-.27L8.38 5.325l-.76-.65 2.85-3.326z"></path><path d="M22 11.5v-.27l-3.325-2.85.65-.76 3.326 2.85a1 1 0 0 1 .349.76v1.54a1 1 0 0 1-.35.76l-3.325 2.85-.65-.76L22 12.77v-.27h-7v-1h7zM12.5 22h.27l2.85-3.325.76.65-2.85 3.326a1 1 0 0 1-.76.349h-1.54a1 1 0 0 1-.76-.35l-2.85-3.325.76-.65L11.23 22h.27v-7h1v7zM2 12.5v.27l3.325 2.85-.65.76-3.326-2.85A1 1 0 0 1 1 12.77v-1.54a1 1 0 0 1 .35-.76l3.325-2.85.65.76L2 11.23v.27h7v1H2z"></path></svg></div> Logistics Solutions </a> <a href="/support/prior-to-booking" class="faq-category__link faq-category__link--with-icon"> <div class="icon faq-category__link__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path fill-rule="evenodd" d="M9 3a1 1 0 0 1 1-1h4a1 1 0 0 1 1 1h5a1 1 0 0 1 1 1v18a1 1 0 0 1-1 1H4a1 1 0 0 1-1-1V4a1 1 0 0 1 1-1h5zm0 1H4v18h16V4h-5a1 1 0 0 1-1 1h-4a1 1 0 0 1-1-1zm5-1h-4v1h4V3zm1.66 4.787l-3.351 4.786a1 1 0 0 1-.82.427h-.499a1 1 0 0 1-.78-.375l-1.85-2.313.78-.624L10.99 12h.5l3.35-4.787.82.574zM16 16H8v-1h8v1zm0 3H8v-1h8v1z" clip-rule="evenodd"></path></svg></div> Prior to booking </a> <a href="/support/booking" class="faq-category__link faq-category__link--with-icon"> <div class="icon faq-category__link__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path fill-rule="evenodd" d="M8.5 5A2.5 2.5 0 0 0 6 7.5v12A2.5 2.5 0 0 0 8.5 22h6a2.5 2.5 0 0 0 2.5-2.5v-12A2.5 2.5 0 0 0 14.5 5h-6zM5 7.5A3.5 3.5 0 0 1 8.5 4h6A3.5 3.5 0 0 1 18 7.5v12a3.5 3.5 0 0 1-3.5 3.5h-6A3.5 3.5 0 0 1 5 19.5v-12z" clip-rule="evenodd"></path><path fill-rule="evenodd" d="M11 12V7h1v5h-1zM11 4.5V2h1v2.5h-1z" clip-rule="evenodd"></path></svg></div> Booking </a> <a href="/support/documentation" class="faq-category__link faq-category__link--with-icon"> <div class="icon faq-category__link__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path fill-rule="evenodd" d="M4 3a1 1 0 0 1 1-1h9.293a1 1 0 0 1 .707.293L19.707 7a1 1 0 0 1 .293.707V21a1 1 0 0 1-1 1H5a1 1 0 0 1-1-1V3zm10 0H5v18h14V8h-4a1 1 0 0 1-1-1V3zm1 .707V7h3.293L15 3.707zM11 9H8V8h3v1zm5 4H8v-1h8v1zm0 4H8v-1h8v1z" clip-rule="evenodd"></path></svg></div> Documentation </a> <a href="/support/cargo" class="faq-category__link faq-category__link--with-icon"> <div class="icon faq-category__link__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path fill-rule="evenodd" d="M3 4a1 1 0 0 1 1-1h15a1 1 0 0 1 1 1v17a1 1 0 0 1-1 1H4a1 1 0 0 1-1-1V4zm16 0H4v8h15V4zm0 9H4v8h15v-8zM7 10V6h1v4H7zm4 0V6h1v4h-1zm4 0V6h1v4h-1zm-8 9v-4h1v4H7zm4 0v-4h1v4h-1zm4 0v-4h1v4h-1z" clip-rule="evenodd"></path></svg></div> Cargo </a> <a href="/support/finance" class="faq-category__link faq-category__link--with-icon"> <div class="icon faq-category__link__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path fill-rule="evenodd" d="M11.5 4a8.5 8.5 0 0 0-5.568 14.922l1.215-2.734A2 2 0 0 1 8.975 15h5.05a2 2 0 0 1 1.828 1.188l1.215 2.734A8.5 8.5 0 0 0 11.5 4zm4.752 15.549l-1.313-2.955a1 1 0 0 0-.914-.594h-5.05a1 1 0 0 0-.914.594l-1.313 2.954A8.46 8.46 0 0 0 11.5 21a8.46 8.46 0 0 0 4.752-1.451zM2 12.5a9.5 9.5 0 1 1 19 0 9.5 9.5 0 0 1-19 0zM9 9a1 1 0 0 1 1-1h3a1 1 0 0 1 1 1v3.5a1 1 0 0 1-1 1h-3a1 1 0 0 1-1-1V9zm1 0v3.5h3V9h-3z" clip-rule="evenodd"></path></svg></div> Finance </a> </div> <div class="faq-category__body__panel"> <h2 class="faq-category__body__title font--display-2">Shipping glossaries</h2> <div class="glossary-widget"> <div class="typeahead glossary-widget__typeahead" data-toggle="typeahead-glossary" data-url="https://api.maersk.com/glossary/search?carrierCode=MAEU&languageCode=en&query={value}&sort=score&allowFuzzySearch=False" data-label-no-results="There are no results" data-label-error="There was an error"> <div class="form-input form-input--vanity form-input--icon--left"> <div class="icon form-input__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M9.828 4.172a4 4 0 1 0-5.656 5.656 4 4 0 0 0 5.656-5.656zm-6.364-.708a5 5 0 0 1 7.408 6.7L12 11.293l.293-.293a1 1 0 0 1 1.414 0L18 15.293a1 1 0 0 1 0 1.414L16.707 18a1 1 0 0 1-1.414 0L11 13.707a1 1 0 0 1 0-1.414l.293-.293-1.128-1.128a5 5 0 0 1-6.7-7.408zM17.293 16L13 11.707 11.707 13 16 17.293 17.293 16z" clip-rule="evenodd"></path></svg></div> <input type="text" placeholder="Search" class="form-input__field typeahead__form-input" id="fld-filter" name="fld-filter" autocorrect="off" autocapitalize="off" spellcheck="false" autofill="off" autocomplete="off"> <a href="#" class="form-input__clear" aria-hidden="true"> <div class="icon form-input__clear__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M9.5 4a6.5 6.5 0 1 0 0 13 6.5 6.5 0 0 0 0-13zM2 10.5a7.5 7.5 0 1 1 15 0 7.5 7.5 0 0 1-15 0zm6.793 0L6.146 7.854l.708-.708L9.5 9.793l2.646-2.647.708.708-2.647 2.646 2.647 2.646-.708.708L9.5 11.207l-2.646 2.647-.708-.708L8.793 10.5z" clip-rule="evenodd"></path></svg></div> </a> </div> <div class="typeahead__suggestions" aria-hidden="true"></div> </div> <div class="glossary-widget__word"></div> <div class="glossary-widget__description"></div> <a class="button-link" href="/support/glossaries">View all</a> </div> </div> </div> </div> </div> </div> </div> </div><div class="p-page__section theme--light" data-deep-link="CalloutLargeMedia" data-r-name="Callout Large Media" data-r-ds="Callout Small Media - Website Guide"> <div class="p-page__section__outer"> <div class="p-page__section__inner p-page__section__inner--xl"> <div class="p-section__call-out p-section__call-out--reversed"> <div class="p-section__call-out__content"> <div class="p-section__call-out__box"> <div class="heading "> <h2 class="font--display-3"> New to Maersk.com? </h2> </div> <div class="rich-text"> Step by step guides to get started using our digital services. </div> <div class="button-group "> <a class="button button-group__button button--secondary" title="Website guide" data-action-tag="ga-show-me | https://www.maersk.com/support/faqs/how-to-submit-shipping-instructions" href="/support/website-guide">Show me</a> </div> </div> </div> <div class="p-section__call-out__media"> <figure class="media-image media-image--16x9 p-page__section__child p-page__section__child--xl "> <div class="media-image__placeholder"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/~/media_sc9/maersk/support/illustrations/hub-tracking-interface-illustration.svg?w=1325&hash=C87120D407917C0FE776CC5C740A7F8E" alt="" class="media-image__asset"> </div> </figure> </div> </div> </div> </div> </div><div class="p-page__section theme--light no-print" data-deep-link="ThreeActionCardsContainer" data-r-name="Three Action Cards Container" data-r-ds="Three Action Cards Container - no header" data-deep-link="PartialContent" data-r-name="Partial Content" data-r-ds="Action Cards - Contact us - Support"> <div class="p-page__section__outer"> <div class="p-page__section__inner "> <div class="p-section__heading p-page__section__child p-section__heading--left "> <div class="p-section__heading__content"> <div class="heading "> <h3 class="font--display-2"> Reach out to us </h3> </div> </div> </div> <div class="p-section__action-cards p-section__action-cards--3 p-page__section__child"> <div class="p-section__action-cards__row"> <div class="action-card action-card--with--icon" data-deep-link="TextandButtonsActionCard" data-r-name="Text and Buttons Action Card" data-r-ds="Action Card Text Chat Support"> <div class="action-card__border"> <div class="action-card__spacer"> <div class="action-card__copy"> <div class="action-card__title"> <figure class="media-image media-image--1x1 action-card__title__icon"> <div class="media-image__placeholder"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/~/media_sc9/maersk/shared-files/icons/positive/action-cards/chat-online_pictogram_v2.svg?w=1000&hash=6FBA084F7659EB5C4C9421A5FBECC084" alt="Chat Online" class="media-image__asset"> </div> </figure> <h3 class="action-card__title__text"> Chat online </h3> </div> <div class="rich-text action-card__rich-text"> Register online to chat with a member of our support team and get immediate answers during official office hours. </div> </div> <div class="action-card__trigger"> <div class="button-group "> <a class="button button-group__button button--primary" title="Access live chat" data-action-tag="ga-chat-online | https://www.maersk.com/support/faqs/how-to-submit-shipping-instructions" href="/support/chat">Chat online</a> </div> </div> </div> </div> </div><div class="action-card action-card--with--icon" data-deep-link="TextandButtonsActionCard" data-r-name="Text and Buttons Action Card" data-r-ds="Action Card Text Case Management"> <div class="action-card__border"> <div class="action-card__spacer"> <div class="action-card__copy"> <div class="action-card__title"> <figure class="media-image media-image--1x1 action-card__title__icon"> <div class="media-image__placeholder"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/~/media_sc9/maersk/shared-files/icons/positive/action-cards/case-management_pictogram_v2.svg?w=1000&hash=CB2376CB93D3DB103D327C8EBCFDBDF7" alt="Case management" class="media-image__asset"> </div> </figure> <h3 class="action-card__title__text"> Case management </h3> </div> <div class="rich-text action-card__rich-text"> Our Customer Service Agents will handle your case as quickly as possible. </div> </div> <div class="action-card__trigger"> <div class="button-group "> <a class="button button-group__button button--primary" title="Case management" data-action-tag="ga-case-management | https://www.maersk.com/support/faqs/how-to-submit-shipping-instructions" href="/support/case-management">Case management</a> </div> </div> </div> </div> </div> <div class="action-card action-card--with--icon" data-deep-link="FindOfficesActionCard" data-r-name="Find Offices Action Card" data-r-ds="Action Card Find Offices"> <div class="action-card__border"> <form target="_self" action="{office}" class="form action-card__spacer" autocomplete="off" method="get" novalidate=""> <div class="action-card__copy"> <div class="action-card__title"> <figure class="media-image media-image--1x1 action-card__title__icon"> <div class="media-image__placeholder"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/~/media_sc9/maersk/shared-files/icons/positive/action-cards/local-information-pictogram_v3.svg?w=1000&hash=82C450850860CDA407734A05419D60EC" alt="Información local" class="media-image__asset"> </div> </figure> <h3 class="action-card__title__text"> Find your local office </h3> </div> <div class="action-card__form"> <div class="form-group"> <label class="form-label form-label--sr-only" for="office_fddb796a15064358aa8c740dbd246576"> Select country/region </label> <div class="typeahead typeahead--vanity" data-toggle="typeahead-office" data-url="/api_sc9/local-info/offices" data-label-no-results="There are no results" data-label-error="There was an error"> <div class="loading loading--spinner--small typeahead__loading"> <div class="loading__spinner"> <svg class="loading__spinner__circle" xmlns="https://www.w3.org/2000/svg" width="100px" heigth="100px" viewbox="0 0 100 100"> <circle class="loading__spinner__circle__outer" cx="50" cy="50" fill="none" stroke="gray" stroke-width="10" r="40"> </circle> <circle class="loading__spinner__circle__inner" cx="50" cy="50" fill="none" stroke="black" stroke-width="10" r="40" stroke-dasharray="55 200"> </circle> </svg> </div> </div> <div class="form-input "> <input type="text" placeholder="Enter country/region name" class="form-input__field typeahead__form-input" id="office_fddb796a15064358aa8c740dbd246576" name="office_fddb796a15064358aa8c740dbd246576" autocorrect="off" autocapitalize="off" spellcheck="false" required="" pattern="data-id"> <a href="#" class="form-input__clear" aria-hidden="true"> <div class="icon form-input__clear__icon" aria-hidden="true"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewbox="0 0 20 20"><path fill-rule="evenodd" d="M9.5 4a6.5 6.5 0 1 0 0 13 6.5 6.5 0 0 0 0-13zM2 10.5a7.5 7.5 0 1 1 15 0 7.5 7.5 0 0 1-15 0zm6.793 0L6.146 7.854l.708-.708L9.5 9.793l2.646-2.647.708.708-2.647 2.646 2.647 2.646-.708.708L9.5 11.207l-2.646 2.647-.708-.708L8.793 10.5z" clip-rule="evenodd"></path></svg></div> </a> </div> <div class="typeahead__suggestions" aria-hidden="true"></div> </div> <label class="form-label form-label--error" for="office_fddb796a15064358aa8c740dbd246576" id="office_fddb796a15064358aa8c740dbd246576_error"> This field is required </label> </div> </div> </div> <div class="action-card__trigger"> <button type="submit" class="button button--primary" data-action-tag="ga-find | https://www.maersk.com/support/faqs/how-to-submit-shipping-instructions"> Find </button> </div> </form> </div> </div> </div> </div> </div> </div> </div> </div> </div> <script type="text/javascript" src="/y2QHq1nQcg_s1bIF9QXw/QE6rfr3cm9kp/MmhnbHgB/EzJMEQ0n/aFo"></script></body> </html>

CINXE.COM

How do I submit my shipping instructions? | Support | Maersk