Contact Us | Visa Customer Service

<!doctype html> <html class="classic" prefix="og: http://ogp.me/ns#" lang="en" dir="ltr"> <head> <script src="//tags.tiqcdn.com/utag/visa/visa-com/prod/utag.sync.js"></script> <meta name="tenant" content="VISA"/> <meta name="siteid" content="usa_visa_com"/> <meta name="locale" content="en_us"/> <meta name="id" content="default"/> <link rel="preload" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/vcom.css" as="style"/> <link rel="stylesheet" type="text/css" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/vcom.css" media="print" onload="this.media='all'"/> <link rel="preload" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/global/themes/classic/classic.css" as="style"/> <link rel="stylesheet" type="text/css" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/global/themes/classic/classic.css" media="print" onload="this.media='all'"/> <link rel="preload" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/global/navigation.css" as="style"/> <link rel="stylesheet" type="text/css" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/global/navigation.css" media="print" onload="this.media='all'"/> <meta charset="utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta name="viewport" content="width=device-width, initial-scale=1"/> <meta name="description" content="Find our toll free Visa phone numbers to contact us about your Visa card account. 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hreflang="pt-BR" href="https://www.visa.com.br/contate-a-visa.html"/> <link rel="alternate" hreflang="es-UY" href="https://www.visa.com.uy/contactar-a-visa.html"/> <link rel="alternate" hreflang="sv-FI" href="https://www.visa.fi/sv_FI/contact-us.html"/> <link rel="alternate" hreflang="kk-KZ" href="https://www.visa.com.kz/kk_KZ/contact-us.html"/> <link rel="alternate" hreflang="es-ES" href="https://www.visa.es/ponte-en-contacto-con-nosotros.html"/> <link rel="alternate" hreflang="es-VE" href="https://www.visa.co.ve/contactar-a-visa.html"/> <link rel="alternate" hreflang="en-LU" href="https://www.visaeurope.lu/en_LU/contact-us.html"/> <link rel="alternate" hreflang="es-MX" href="https://www.visa.com.mx/contactar-a-visa.html"/> <link rel="alternate" hreflang="it-IT" href="https://www.visaitalia.com/contattaci.html"/> <link rel="alternate" hreflang="en-UA" href="https://www.visa.com.ua/en_UA/contact-us.html"/> <link rel="alternate" hreflang="ar-KM" href="https://km.visamiddleeast.com/ar_KM/contact-us.html"/> <link rel="alternate" hreflang="id-ID" href="https://www.visa.co.id/contact-us.html"/> <link rel="alternate" hreflang="en-MA" href="https://ma.visamiddleeast.com/en_MA/contact-us.html"/> <link rel="alternate" hreflang="fr-LU" href="https://www.visaeurope.lu/fr_LU/contactez-nous.html"/> <link rel="alternate" hreflang="en-ME" href="https://www.visasoutheasteurope.com/contact-us.html"/> <link rel="alternate" hreflang="es-NI" href="https://www.visa.co.ni/contactar-a-visa.html"/> <link rel="alternate" hreflang="th-TH" href="https://www.visa.co.th/th_TH/contact-us.html"/> <style> .vs-header-height { height: 60px; } @media only screen and (min-width: 1200px) { .vs-header-height { height: 110px; } } </style> <link rel="icon" type="image/ico" href="/content/dam/VCOM/Brand/favicon.ico"/> <link rel="preload" href="https://usa.visa.com/etc/ui/headless-ui/styles/core/assets/fonts/types/dialect/latin/visa_font_regular.woff2" as="font" type="font/woff" crossorigin/> <link rel="stylesheet" href="/etc.clientlibs/rvcom/rvcom-clientlibs/newFonts.min.css" type="text/css"> <style> body { font-family: 'visa-font-latin-regular', 'visa-font-greek-regular', 'visa-font-cyrillic-regular', sans-serif; } </style> <link rel="stylesheet" href="/etc.clientlibs/rvcom/rvcom-clientlibs/global.min.css" type="text/css"> </head> <body> <script src="/etc.clientlibs/cms-rest/clientlibs/cms-jquery.min.js"></script> <script src="/etc.clientlibs/cms-rest/clientlibs/cms-slick-bootstrap.min.js"></script> <div><header id="vs-navigation-header"> <div class="vs-header-height"></div> </header> <script defer tenant="VISA" siteid="usa_visa_com" locale="en_us" id="default" src="//cdn.visa.com/cdn/scripts/components/3.7.3/navigation.js"></script> </div> <script type="module" src="/etc/ui/headless-ui/scripts/core/stencil-components/promotion-offer/promotion-offer.esm.js"></script> <script nomodule src="/etc/ui/headless-ui/scripts/core/stencil-components/esm/promotion-offer.js"></script> <main id="skipTo"> <link rel="stylesheet" type="text/css" href="/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/links/links.css" media="print" onload="this.media='all'"/> <link rel="stylesheet" type="text/css" href="/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/commons/commons.css" media="print" onload="this.media='all'"/> <div data-hide-page-title="false"> <link rel="stylesheet" href="/etc.clientlibs/rvcom/rvcom-clientlibs/designs/richtext.min.css" type="text/css"> <script src="/etc.clientlibs/rvcom/rvcom-clientlibs/designs/richtext.min.js"></script>         <div class="vs-page-section ">  <div> <div data-gtm-card-title="pageTitleDescription" data-gtm-component-title="Contact Visa"></div> <div class="vs-mb-3 vs-container"> <div class="vs-col-xl-10 vs-mx-auto vs-align-center richtext">   <h1 class="vs-h1">Contact Visa</h1>  <div class="vs-text">Have a question or need help doing something with your Visa card? There’s always a way to reach us.</div>  </div> </div> </div> <div> </div>  <div><div class="cardStack section"> <link rel="stylesheet" href="/etc.clientlibs/rvcom/rvcom-clientlibs/rvcom/containerStack.min.css" type="text/css"> <script src="/etc.clientlibs/rvcom/rvcom-clientlibs/rvcom/containerStack.min.js"></script> <div data-gtm-card-title="cardStack"> <div class="vs-container-fluid container-stack-component vs-mb-1 "> <div class="vs-container vs-py-1"> <div class="vs-row container-stack vs-justify-content-center "> <div class="vs-col-md-4 vs-mb-2 vs-mb-md-0 item"> <div class="image parbase section"> <link rel="stylesheet" href="/etc.clientlibs/rvcom/components/content/image/clientlibs.min.css" type="text/css"> <script src="/etc.clientlibs/rvcom/components/content/image/clientlibs.min.js"></script> <div id="image-1916853806" class="gifcolor-black"> <img src="/dam/VCOM/global/contact-us/man-using-laptop-800x450.jpg" alt="" class="cq-dd-image img-responsive " data-emptytext="Image"/> </div> </div> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <h2>Chat with us</h2> <p>Chat now¹ with one of our Customer Care Professionals.</p> </div> </div> </div> </div> <div class="buttonComp section"> <div data-gtm-card-title="buttonComp" data-gtm-component-title="Start chat"> <div class="vs-align-left v2"> <a href="/content" target="_self" class="vs-btn vs-btn-primary vs-btn-icon" aria-label="Start chat ">Start chat</a> </div> </div> </div> </div> <div class="vs-col-md-4 vs-mb-2 vs-mb-md-0 item"> <div class="image parbase section"> <div id="image-1787979237" class="gifcolor-black"> <img src="/dam/VCOM/global/contact-us/woman-using-laptop-on-office-desk-800x450.jpg" alt="" class="cq-dd-image img-responsive " data-emptytext="Image"/> </div> </div> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <h2>Email us</h2> <p>Send us an email and we’ll respond within 48 hours.</p> </div> </div> </div> </div> <div class="buttonComp section"> <div data-gtm-card-title="buttonComp" data-gtm-component-title="Email us"> <div class="vs-align-left v2"> <a href="/Forms/contact-us-form.html" target="_self" class="vs-btn vs-btn-primary vs-btn-icon" aria-label="Email us ">Email us</a> </div> </div> </div> </div> <div class="vs-col-md-4 vs-mb-2 vs-mb-md-0 item"> <div class="image parbase section"> <div id="image-1658766581" class="gifcolor-black"> <img src="/dam/VCOM/global/contact-us/smiling-woman-with-earphones-on-phone-800x450.jpg" alt="" class="cq-dd-image img-responsive " data-emptytext="Image"/> </div> </div> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <h2>Call us</h2> <p>Call² one of our toll-free numbers to be connected with a Visa representative.  </p> </div> </div> </div> </div> <div class="buttonComp section"> <div data-gtm-card-title="buttonComp" data-gtm-component-title="Call us"> <div class="vs-align-left v2"> <a href="/contact-us.html#Call%20us" target="_self" class="vs-btn vs-btn-primary vs-btn-icon" aria-label="Call us ">Call us</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="horizontalDivider section"><div data-gtm-card-title="horizontalDivider"> <div class="vs-container"> <hr class="vs-line-break"/> </div> </div></div> <div class="cardStack section"> <div data-gtm-card-title="cardStack"> <div class="vs-container-fluid container-stack-component vs-mb-3 vs-tertiary-background"> <div class="vs-container vs-pt-3"> <div class="vs-row container-stack vs-justify-content-center "> <div class="vs-col-12 vs-col-xl-10 vs-mb-2 vs-mb-md-0 item"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p style="text-align: center;">United States and Canada only</p> <h2 style="text-align: center;">1-800-VISA-911®</h2> <h3 style="text-align: center;">(1-800-847-2911)</h3> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="container-fluid"> <div class="row"> <div class="col-md-12"> <div class="customrtecls edit-link"> <a name="Call us"></a><p style="text-align: center;">If the country/region you are in is not listed or if you experience diﬃculties using any of the toll-free numbers, please <a data-linktype="external" data-conversiontype="Not a conversion" href="tel:1-303-967-1096" target="_blank">call collect at +1-303-967-1096</a>. (Collect calls are placed using the local operator.)<br> </p> </div> </div> </div> </div> </div> </div> </div> <div class="dropdownBasic section"> <div data-gtm-card-title="dropdownBasic"> <div class="vs-container-fluid"> <div class="vs-align-center vs-align-md-center vs-align-items-center"> <form class="vs-form" id="dropdown-basic-select-container"> <input type="hidden" id="keyvalue" value="no"/> <input type="hidden" id="alignment" value="center"/> <div class="vs-select-group vs-row vs-justify-content-center"> <div class="vs-col-xl-10 vs-mb-1"> <label for="dropdown-basic-select" class="vs-label vs-label-select vs-bold"> Select the country/region you are calling from </label> </div> <div class="vs-col-12 vs-col-md-7 vs-col-lg-6 vs-col-xl-5 vs-select-container"> <select id="dropdown-basic-select" class="vs-select"> <option value="1-800-847-2911 "> Anguilla </option> <option value="1-800-847-2911 "> Antigua </option> <option value="0800-666-0171 "> Argentina </option> <option value="800-1518 "> Aruba </option> <option value="1-800-125-440 "> Australia </option> <option value="0 800-200-288; await second dial tone, then dial: 800-892-8134"> Austria </option> <option value="1-800-847-2911"> Bahamas </option> <option value="800-006"> Bahrain </option> <option value="1-800-847-2911"> Barbados </option> <option value="0800-1-8397"> Belgium </option> <option value="811 or 555; await second dial tone, then dial: 800-847-2911"> Belize </option> <option value="1-800-847-2911"> Bermuda </option> <option value="800-10-0188"> Bolivia </option> <option value="001-800-847-2911"> Bonaire (Netherlands Antilles) </option> <option value="0800-891-3680"> Brazil </option> <option value="1-800-847-2911"> British Virgin Islands </option> <option value="00-800-0010; await second dial tone, then dial: 888-557-4446"> Bulgaria </option> <option value="1-800-881-001; await second dial tone, then dial: 888-710-7783"> Cambodia </option> <option value="1-800-847-2911"> Canada </option> <option value="1-800-847-2911"> Cayman Islands </option> <option value="1230-020-2136"> Chile </option> <option value="10-800-110-2911"> China Mainland (South) </option> <option value="10-800-711-2911"> China Mainland (North) </option> <option value="01-800-912-5713"> Colombia </option> <option value="0-800-011-0030"> Costa Rica </option> <option value="0-800-220-111; await second dial tone, then dial: 866-654-0125"> Croatia </option> <option value="001-800-847-2911"> Curacao (Netherlands Antilles) </option> <option value="800-142-121"> Czech Republic </option> <option value="80-010277"> Denmark </option> <option value="1-800-847-2911"> Dominica </option> <option value="1-800-847-2911"> Dominican Republic </option> <option value="1-999-119 or 1-800-225-528; await second dial tone, then dial: 800-847-2911"> Ecuador </option> <option value="2510-0200; await second dial tone, then dial: 866-654-0128"> Egypt (Cairo only) </option> <option value="02-2510-0200; await second dial tone, then dial: 866-654-0128"> Egypt (outside Cairo) </option> <option value="800-6921"> El Salvador </option> <option value="800-12001; await second dial tone, then dial: 800-406-9982"> Estonia </option> <option value="0800-11-0057"> Finland </option> <option value="0800-90-1179"> France </option> <option value="0800-811-8440"> Germany </option> <option value="8800-877-3745966"> Gibraltar </option> <option value="00-800-11-638-0304"> Greece </option> <option value="1-800-847-2911"> Grenada </option> <option value="1-800-847-2911"> Guam </option> <option value="1-800-999-0115"> Guatemala </option> <option value="159; await second dial tone, then dial:1-855-477-1390"> Guyana </option> <option value="800-0123; await second dial tone, then dial: 800-847-2911"> Honduras </option> <option value="800-96-7025"> Hong Kong </option> <option value="06-800-17682"> Hungary </option> <option value="000-800-100-1219"> India </option> <option value="001-803-1-933-6294"> Indonesia </option> <option value="1-800-55-8002"> Ireland, Republic of </option> <option value="1-80-941-1605"> Israel </option> <option value="800-819-014"> Italy </option> <option value="0-800-847-2911"> Jamaica </option> <option value="00531-11-1555"> Japan </option> <option value="1-880-0000; await second dial tone, then dial: 888-557-4442"> Jordan </option> <option value="8 800-121-4321; await second dial tone, then dial: 888-557-4447"> Kazakhstan </option> <option value="866-654-0162"> Kenya </option> <option value="8000-02288"> Latvia </option> <option value="01-426-801; await second dial tone, then dial: 866-654-0130"> Lebanon </option> <option value="0800-89-4732"> Liechtenstein </option> <option value="0800-2012"> Luxembourg </option> <option value="0800-94288; await second dial tone, then dial: 888-557-4458"> Macedonia </option> <option value="1800-80-0159"> Malaysia </option> <option value="01-120; await second dial tone, then dial: 866-654-0165"> Mauritius </option> <option value="001-800-847-2911"> Mexico </option> <option value="0800-90-1179"> Monaco </option> <option value="1-800-847-2911"> Montserrat </option> <option value="002-11-0011; await second dial tone, then dial: 866-654-0163"> Morocco </option> <option value="0800-022-3110"> Netherlands </option> <option value="1-800-847-2911"> Nevis </option> <option value="0800-44-3019"> New Zealand </option> <option value="800-12052"> Norway </option> <option value="001-800-111-0016"> Panama </option> <option value="008-11-800; await second dial tone, then dial: 800-599-1137"> Paraguay </option> <option value="001-800-890-0623"> Perú </option> <option value="1-800-1-111-9015"> Philippines </option> <option value="0-0-800-111-1569"> Poland </option> <option value="800-8-11-824"> Portugal </option> <option value="1-800-847-2911"> Puerto Rico </option> <option value="0 808-03-4288; await second dial tone, then dial: 888-557-4416"> Romania </option> <option value="8 10-800-110-1011; await second dial tone, then dial: 866-654-0164"> Russia </option> <option value="363-2440; await second dial tone, then dial: 866-654-0164"> Russia (Moscow and St. Petersburg only) </option> <option value="8 495-363-2400; await second dial tone, then dial: 866-654-0164"> Russia (outside Moscow) </option> <option value="8 812-363-2440; await second dial tone, then dial: 866-654-0164"> Russia (outside St. Petersburg) </option> <option value="1-800-847-2911"> Saba (Netherlands Antilles) </option> <option value="1-800-847-2911"> Saint Eustatius (Netherlands Antilles) </option> <option value="1-800-847-2911"> Saint Kitts </option> <option value="800-238-5517"> Saint Lucia </option> <option value="1-800-847-2911"> Saint Maarten (Netherlands Antilles) </option> <option value="800-819-014"> San Marino </option> <option value="1-800-10; await second dial tone, then dial: 866-654-0129"> Saudi Arabia </option> <option value="800-103-072; await second dial tone, then dial: 888-557-4451"> Senegal </option> <option value="800-110-0344"> Singapore </option> <option value="0-800-000-101; await second dial tone, then dial: 800-406-9970"> Slovakia </option> <option value="0800-900-475"> South Africa </option> <option value="00798-11-00-908-12"> South Korea </option> <option value="900-99-1124"> Spain </option> <option value="020 160 4293"> Sweden </option> <option value="0800-89-4732"> Switzerland </option> <option value="00801-10-3008"> Taiwan </option> <option value="001-800-11-535-0660"> Thailand </option> <option value="1-800-847-2911"> Trinidad and Tobago </option> <option value="00-800-13-535-0900"> Turkey </option> <option value="0-1-800-847-2911"> Turks and Caicos </option> <option value="800-502-886; await second dial tone, then dial: 888-557-4445"> Ukraine </option> <option value="8000-021; await second dial tone, then dial: 866-654-0112"> United Arab Emirates </option> <option value="0800-89-1725"> United Kingdom </option> <option value="1-800-847-2911" selected> United States </option> <option value="00-0411-940-7915"> Uruguay </option> <option value="1-800-847-2911"> U.S. Virgin Islands </option> <option value="0800-1-002167"> Venezuela </option> <option value="1 201-0288; await second dial tone, then dial: 888-710-7781"> Vietnam </option> </select> <span class="visa-icon visa-icon-arrow-expand-sm" aria-hidden="true"></span> </div> </div> </form> </div> </div> </div> <script src="/etc.clientlibs/rvcom/rvcom-clientlibs/rvcom/dropdown.min.js"></script> <script src="/etc.clientlibs/rvcom/rvcom-clientlibs/rvcom/dropdownBasic.min.js"></script> </div> <div class="horizontalDivider section"><div data-gtm-card-title="horizontalDivider"> <div class="vs-container"> <hr class="vs-line-break"/> </div> </div></div> <div class="h2-title section"> <div data-gtm-card-title="navAnchorTitle" data-gtm-component-title="Additional support"> <div class="vs-container vs-content-section vs-temp vs-pt-1 vs-mb-2"> <div class="vs-align-center"> <div class="vs-row vs-justify-content-center"> <div class="vs-col-12 vs-col-xl-10"> <h2 class="vs-h2 vs-pt-1 vs-pb-1 vs-mb-2">Additional support</h2> <div>      </div> </div> </div> </div> </div> </div> </div> <div class="cardStack section"> <div data-gtm-card-title="cardStack"> <div class="vs-container-fluid container-stack-component vs-mb-1 "> <div class="vs-container vs-py-1"> <div class="vs-row container-stack vs-justify-content-center "> <div class="vs-col-md-4 vs-mb-2 vs-mb-md-0 item"> <div class="icon-bundle section"> <link rel="stylesheet" type="text/css" href="/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/iconBundle.css" media="print" onload="this.media='all'"/> <div data-gtm-card-title="icon-bundle" class="vs-icon-bundle vs-pb-1 vs-align-center"> <div class="vs-mb-1 vs-pb-1"> <img class="vs-bundle-img" alt src="/content/dam/VCOM/global/contact-us/icon-headphones-110x110.png" data-src="/content/dam/VCOM/global/contact-us/icon-headphones-110x110.png" loading="lazy"/> </div> <h3 class="vs-h3 vs-mb-1 vs-pb-1"> Consumer support center </h3> <p class="vs-text vs-mb-1 vs-pb-1 vs-icon-bundle-body"> For common questions and concerns regarding your personal Visa card, visit our support center. </p>  <div>      <div class="vs-row vs-mb-1 vs-justify-content-center"> <div class="vs-col-auto"> <a href="https://usa.visa.com/support.html" class="vs-mb-1 vs-link-cta vs-link-secondary" target="_self" aria-label="Visit consumer support "> Visit consumer support </a> </div> </div> </div> </div> </div> </div> <div class="vs-col-md-4 vs-mb-2 vs-mb-md-0 item"> <div class="icon-bundle section"> <link rel="stylesheet" type="text/css" href="/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/iconBundle.css" media="print" onload="this.media='all'"/> <div data-gtm-card-title="icon-bundle" class="vs-icon-bundle vs-pb-1 vs-align-center"> <div class="vs-mb-1 vs-pb-1"> <img class="vs-bundle-img" alt src="/content/dam/VCOM/global/contact-us/icon-merchant-110x110.png" data-src="/content/dam/VCOM/global/contact-us/icon-merchant-110x110.png" loading="lazy"/> </div> <h3 class="vs-h3 vs-mb-1 vs-pb-1"> Small business support </h3> <p class="vs-text vs-mb-1 vs-pb-1 vs-icon-bundle-body"> Learn more about how Visa supports small businesses. </p>  <div>      <div class="vs-row vs-mb-1 vs-justify-content-center"> <div class="vs-col-auto"> <a href="https://usa.visa.com/solutions/visa-business-solutions.html" class="vs-mb-1 vs-link-cta vs-link-secondary" target="_self" aria-label="Visit Small business support "> Visit Small business support </a> </div> </div> </div> </div> </div> </div> <div class="vs-col-md-4 vs-mb-2 vs-mb-md-0 item"> <div class="icon-bundle section"> <link rel="stylesheet" type="text/css" href="/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/iconBundle.css" media="print" onload="this.media='all'"/> <div data-gtm-card-title="icon-bundle" class="vs-icon-bundle vs-pb-1 vs-align-center"> <div class="vs-mb-1 vs-pb-1"> <img class="vs-bundle-img" alt src="/content/dam/VCOM/global/contact-us/icon-book-110x110.png" data-src="/content/dam/VCOM/global/contact-us/icon-book-110x110.png" loading="lazy"/> </div> <h3 class="vs-h3 vs-mb-1 vs-pb-1"> Merchant resource library </h3> <p class="vs-text vs-mb-1 vs-pb-1 vs-icon-bundle-body"> Are you a Visa merchant? At the library you can ﬁnd up-to-date guidance and best practices for your business. </p>  <div>      <div class="vs-row vs-mb-1 vs-justify-content-center"> <div class="vs-col-auto"> <a href="https://usa.visa.com/support/merchant/library.html" class="vs-mb-1 vs-link-cta vs-link-secondary" target="_self" aria-label="Visit Merchant library "> Visit Merchant library </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="ghost section"> </div> <div class="horizontalDivider section"><div data-gtm-card-title="horizontalDivider"> <div class="vs-container"> <hr class="vs-line-break"/> </div> </div></div> <div class="h2-title section"> <div data-gtm-card-title="navAnchorTitle" data-gtm-component-title="FAQ"> <div class="vs-container vs-content-section vs-temp vs-pt-1 vs-mb-2"> <div class="vs-align-center"> <div class="vs-row vs-justify-content-center"> <div class="vs-col-12 vs-col-xl-10"> <h2 class="vs-h2 vs-pt-1 vs-pb-1 vs-mb-2">FAQ</h2> <div>      </div> </div> </div> </div> </div> </div> </div> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="container-fluid"> <div class="row"> <div class="col-md-12"> <div class="customrtecls edit-link"> <h3>Your Visa card account</h3> </div> </div> </div> </div> </div> </div> </div> <div class="containerAccordionNew section"> <link rel="stylesheet" href="/etc.clientlibs/rvcom/rvcom-clientlibs/designs/rvcomContainerAccordion.min.css" type="text/css"> <script src="/etc.clientlibs/rvcom/rvcom-clientlibs/designs/rvcomContainerAccordion.min.js"></script> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Who do I ask for information about my account and transactions?","acceptedAnswer":{"@type":"Answer","text":"<p>Please contact your Visa payment card issuer for information about your account or card transaction data. This helps ensure that access to the information is only provided to authorized individuals, subject to your issuer’s verification processes.</p>\n<p>You can find the address and telephone number of your card issuer on your Visa statement. The telephone number may also appear on the back of the card itself.</p>\n<p>To learn more about how Visa uses your personal information, please visit the <a data-linktype=\"internal\" href=\"/content/VISA/usa/englishlanguagemaster/en_US/home/legal/privacy-policy.html\">Visa Privacy Center</a>.<br>\n</p>\n"}},{"@type":"Question","name":"How do I resolve unauthorized charges?","acceptedAnswer":{"@type":"Answer","text":"<p>Your card issuer can help you resolve issues regarding unauthorized transactions. You’ll find their address and/or telephone number on your Visa statement. Their telephone number may also appear on the back of the card itself.</p>\n<p>If you would like to learn more about services that Visa offers to add an extra level of protection to your Visa card, explore <a data-linktype=\"internal\" href=\"/content/VISA/usa/englishlanguagemaster/en_US/home/contact-us.html#1\">Safety + Security Section of the FAQ</a>.</p>\n"}},{"@type":"Question","name":"What do I do if a merchant will not accept my Visa card?","acceptedAnswer":{"@type":"Answer","text":"<p>Your payment experience is incredibly important to us. Merchants who display the Visa logo are not permitted to choose whether or not to accept a Visa card for payment if the customer is acting in good faith.</p>\n<p>Visa has over 14,000 financial institution clients that issue their own Visa cards and sign up merchants to accept them. These institutions set the terms and conditions for their merchant relationships and, therefore, handle all customer service matters relating to them.</p>\n<p>We recommend that you notify your Visa card issuer using the customer support number appearing on your Visa statement or the back of your Visa card. Your Visa card issuer has access to the appropriate Visa rules and regulations, as well as the Notification of Customer Complaint forms to file complaints.</p>\n"}}]} </script> <link rel="stylesheet" type="text/css" href="//cdn.visa.com/3.4.0/assets/css/accordion.css"/> <div data-gtm-card-title="containerAccordionNew"> <div class="vs-container vs-content-section"> <dl> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp1-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="Who do I ask for information about my account and transactions?"> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp1-body" aria-controls="accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp1-body" class="vs-accordion-button vs-link-cta" id="Who_do_I_ask_for_information_about_my_account_and_transactions_"> Who do I ask for information about my account and transactions? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp1-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>Please contact your Visa payment card issuer for information about your account or card transaction data. This helps ensure that access to the information is only provided to authorized individuals, subject to your issuer’s verification processes.</p> <p>You can find the address and telephone number of your card issuer on your Visa statement. The telephone number may also appear on the back of the card itself.</p> <p>To learn more about how Visa uses your personal information, please visit the <a data-linktype="internal" href="/legal/privacy-policy.html">Visa Privacy Center</a>.<br> </p> </div> </div> </div> </div> </div> </dd> </div> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp2-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="How do I resolve unauthorized charges?"> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp2-body" aria-controls="accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp2-body" class="vs-accordion-button vs-link-cta" id="How_do_I_resolve_unauthorized_charges_"> How do I resolve unauthorized charges? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp2-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>Your card issuer can help you resolve issues regarding unauthorized transactions. You’ll find their address and/or telephone number on your Visa statement. Their telephone number may also appear on the back of the card itself.</p> <p>If you would like to learn more about services that Visa offers to add an extra level of protection to your Visa card, explore <a data-linktype="internal" href="/contact-us.html#1">Safety + Security Section of the FAQ</a>.</p> </div> </div> </div> </div> </div> </dd> </div> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp3-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="What do I do if a merchant will not accept my Visa card?"> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp3-body" aria-controls="accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp3-body" class="vs-accordion-button vs-link-cta" id="What_do_I_do_if_a_merchant_will_not_accept_my_Visa_card_"> What do I do if a merchant will not accept my Visa card? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_118505932-accordionComponent-accordioncomp3-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>Your payment experience is incredibly important to us. Merchants who display the Visa logo are not permitted to choose whether or not to accept a Visa card for payment if the customer is acting in good faith.</p> <p>Visa has over 14,000 financial institution clients that issue their own Visa cards and sign up merchants to accept them. These institutions set the terms and conditions for their merchant relationships and, therefore, handle all customer service matters relating to them.</p> <p>We recommend that you notify your Visa card issuer using the customer support number appearing on your Visa statement or the back of your Visa card. Your Visa card issuer has access to the appropriate Visa rules and regulations, as well as the Notification of Customer Complaint forms to file complaints.</p> </div> </div> </div> </div> </div> </dd> </div> </dl> </div> </div> </div> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="container-fluid"> <div class="row"> <div class="col-md-12"> <div class="customrtecls edit-link"> <a name="1"></a><h3>Safety + Security</h3> </div> </div> </div> </div> </div> </div> </div> <div class="containerAccordionNew section"> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What should I know about email fraud? ","acceptedAnswer":{"@type":"Answer","text":"<p>Be aware of any email message that requests personal data—such as passwords, PINs or your social security number—or sends you to a website that asks for such information. These messages may involve the illegal practice of “spoofing,” or forging an email address to resemble another, legitimate address and business. Remember to never send personal information via an email. If you have received an email that spoofs Visa, please notify Visa of the specifics of the illegal email.</p>\n"}},{"@type":"Question","name":"What should I know about phone fraud? ","acceptedAnswer":{"@type":"Answer","text":"<p>It's important for consumers to know that Visa will not call or e-mail cardholders to request their personal account information. Visa call centers do not initiate outbound telemarketing calls. Consumers should not respond to any e-mails or phone calls with requests for any personal card information and are advised to immediately report the situation to local law enforcement as well as the financial institution that issued their card. Cardholders should also know that Visa's zero liability fraud policy ensures that they are not held responsible for any unauthorized purchases.</p>\n<p><em><span class=\"meta\">Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.</span></em></p>\n"}},{"@type":"Question","name":"How do I report a security vulnerability? ","acceptedAnswer":{"@type":"Answer","text":"<p>At Visa, cybersecurity is core to our values. We established a <a data-linktype=\"external\" data-link-external-ref=\"https://hackerone.com/visa\" data-in-same-tab=\"false\" data-in-new-tab=\"true\" data-is-modal=\"false\" data-conversiontype=\"Not a Conversion\" data-is-anchor-tag=\"false\" data-aria-label=\"Open in new window, External Link\" aria-label=\"At Visa, cybersecurity is core to our values. We established a Bug Bounty program to facilitate exchange of information about potential vulnerabilities, establish scope and rules for vulnerability testing, and provide a safe harbor for individuals who follow these rules. Valid and actionable reports may be awarded per program policy. (Open in new window, External Link)\" href=\"https://hackerone.com/visa\" class=\"vs-link-cta vs-link-new-window vs-link-inline\" target=\"_blank\">Bug Bounty</a> program to facilitate exchange of information about potential vulnerabilities, establish scope and rules for vulnerability testing, and provide a safe harbor for individuals who follow these rules. Valid and actionable reports may be awarded per program policy.</p>\r\n<p>If the vulnerability you wish to report is not eligible for the Bug Bounty program, you can report it to our non-incentivized <a data-linktype=\"external\" data-link-external-ref=\"https://usa.visa.com/about-visa/vulnerability-disclosure.html\" data-in-same-tab=\"false\" data-in-new-tab=\"true\" data-is-modal=\"false\" data-conversiontype=\"Not a Conversion\" data-is-anchor-tag=\"false\" data-aria-label=\"Open in new window, External Link\" aria-label=\"If the vulnerability you wish to report is not eligible for the Bug Bounty program, you can report it to our non-incentivized Responsible Disclosure program. (Open in new window, External Link)\" href=\"https://usa.visa.com/about-visa/vulnerability-disclosure.html\" class=\"vs-link-cta vs-link-new-window vs-link-inline\" target=\"_blank\">Responsible Disclosure</a> program.</p>\r\n"}},{"@type":"Question","name":"I am affected by a security incident that is caused by or may impact Visa, who do I contact? ","acceptedAnswer":{"@type":"Answer","text":"<p>If you are a customer or vendor experiencing, or being affected by, a security incident that is caused by, or may impact, a Visa product or service, please <a data-linktype=\"internal\" href=\"/content/VISA/usa/englishlanguagemaster/en_US/home/contact-us.html#Call us\">contact us</a>.</p>\n"}}]} </script> <link rel="stylesheet" type="text/css" href="//cdn.visa.com/3.4.0/assets/css/accordion.css"/> <div data-gtm-card-title="containerAccordionNew"> <div class="vs-container vs-content-section"> <dl> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_e15-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="What should I know about email fraud? "> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_e15-body" aria-controls="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_e15-body" class="vs-accordion-button vs-link-cta" id="What_should_I_know_about_email_fraud_-e15"> What should I know about email fraud? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_e15-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>Be aware of any email message that requests personal data—such as passwords, PINs or your social security number—or sends you to a website that asks for such information. These messages may involve the illegal practice of “spoofing,” or forging an email address to resemble another, legitimate address and business. Remember to never send personal information via an email. If you have received an email that spoofs Visa, please notify Visa of the specifics of the illegal email.</p> </div> </div> </div> </div> </div> </dd> </div> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_6616-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="What should I know about phone fraud? "> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_6616-body" aria-controls="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_6616-body" class="vs-accordion-button vs-link-cta" id="What_should_I_know_about_phone_fraud_-6616"> What should I know about phone fraud? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_6616-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>It's important for consumers to know that Visa will not call or e-mail cardholders to request their personal account information. Visa call centers do not initiate outbound telemarketing calls. Consumers should not respond to any e-mails or phone calls with requests for any personal card information and are advised to immediately report the situation to local law enforcement as well as the financial institution that issued their card. Cardholders should also know that Visa's zero liability fraud policy ensures that they are not held responsible for any unauthorized purchases.</p> <p><em><span class="meta">Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.</span></em></p> </div> </div> </div> </div> </div> </dd> </div> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_4bd5-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="How do I report a security vulnerability? "> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_4bd5-body" aria-controls="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_4bd5-body" class="vs-accordion-button vs-link-cta" id="How_do_I_report_a_security_vulnerability_-4bd5"> How do I report a security vulnerability? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_4bd5-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <link rel="stylesheet" type="text/css" href="/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/rte/rte.css" media="print" onload="this.media='all'"/> <div class="vs-mb-3 vs-text cmp-txt "> <p>At Visa, cybersecurity is core to our values. We established a <a data-linktype="external" data-link-external-ref="https://hackerone.com/visa" data-in-same-tab="false" data-in-new-tab="true" data-is-modal="false" data-conversiontype="Not a Conversion" data-is-anchor-tag="false" data-aria-label="Open in new window, External Link" aria-label="At Visa, cybersecurity is core to our values. We established a Bug Bounty program to facilitate exchange of information about potential vulnerabilities, establish scope and rules for vulnerability testing, and provide a safe harbor for individuals who follow these rules. Valid and actionable reports may be awarded per program policy. (Open in new window, External Link)" href="https://hackerone.com/visa" class="vs-link-cta vs-link-new-window vs-link-inline" target="_blank">Bug Bounty</a> program to facilitate exchange of information about potential vulnerabilities, establish scope and rules for vulnerability testing, and provide a safe harbor for individuals who follow these rules. Valid and actionable reports may be awarded per program policy.</p> <p>If the vulnerability you wish to report is not eligible for the Bug Bounty program, you can report it to our non-incentivized <a data-linktype="external" data-link-external-ref="https://usa.visa.com/about-visa/vulnerability-disclosure.html" data-in-same-tab="false" data-in-new-tab="true" data-is-modal="false" data-conversiontype="Not a Conversion" data-is-anchor-tag="false" data-aria-label="Open in new window, External Link" aria-label="If the vulnerability you wish to report is not eligible for the Bug Bounty program, you can report it to our non-incentivized Responsible Disclosure program. (Open in new window, External Link)" href="https://usa.visa.com/about-visa/vulnerability-disclosure.html" class="vs-link-cta vs-link-new-window vs-link-inline" target="_blank">Responsible Disclosure</a> program.</p> </div> </div> </div> </dd> </div> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_772b-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="I am affected by a security incident that is caused by or may impact Visa, who do I contact? "> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_772b-body" aria-controls="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_772b-body" class="vs-accordion-button vs-link-cta" id="I_am_affected_by_a_security_incident_that_is_caused_by_or_may_impact_Visa_who_do_I_contact_-772b"> I am affected by a security incident that is caused by or may impact Visa, who do I contact? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_1649263630-accordionComponent-panel_772b-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>If you are a customer or vendor experiencing, or being affected by, a security incident that is caused by, or may impact, a Visa product or service, please <a data-linktype="internal" href="/contact-us.html#Call%20us">contact us</a>.</p> </div> </div> </div> </div> </div> </dd> </div> </dl> </div> </div> </div> <div class="richtext section"> <link rel="stylesheet" type="text/css" href="/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/rte/rte.css" media="print" onload="this.media='all'"/> <div class="vs-mb-3 vs-text cmp-txt vs-container"> <h3 class="vs-h3">Account holds and account alerts </h3> </div> </div> <div class="containerAccordionNew section"> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is a gas pump hold? ","acceptedAnswer":{"@type":"Answer","text":"<p>When you pay at the pump, some card issuers place a \"hold\" on their cardholders' funds in anticipation of the final transaction amount, to help ensure their cardholders' accounts do not become overdrawn. Gas merchants do not place account holds. If you have questions about a hold on your account related to a fuel purchase transaction, please contact your card issuer.</p>\n<p><strong>Gas merchants account holds and account alerts: </strong>Account deductions may not be applied immediately when the final amount isn't known. Visa has established these processes to protect Visa Debit card issuers, merchants and cardholders. This occurs most often when meeting consumer demand for payment conveniences, such as pay-at-the-pump fueling.</p>\n<p>For example, if you use your Visa Debit card at a restaurant, your card may be authorized before the gratuity is applied. For these types of purchases, Visa Debit card issuers may earmark cardholder funds to cover the estimated cost of the transaction. This process, known as a \"hold,\" safeguards both cardholders and merchants. It ensures cardholders don't spend more money than they have and merchants are paid for the transaction. While most transactions have a hold of less than 24 hours, Visa protects cardholders by requiring issuers or financial institutions to remove all holds within 72 hours.</p>\n"}},{"@type":"Question","name":"When will an authorization hold on my card be removed? ","acceptedAnswer":{"@type":"Answer","text":"<p>While most transactions have a hold of less than 24 hours, Visa protects cardholders by requiring issuers or financial institutions to remove all holds within 72 hours or less.</p>\n"}},{"@type":"Question","name":"Sometimes when I get an email or text notification account alert why is the amount different from the amount I pumped at the gas station? ","acceptedAnswer":{"@type":"Answer","text":"<p>Some account alert amounts may not reflect the final amount—especially at merchants where the final amount isn't known like restaurants and pay-at-the-pump fueling. The account alert amount may not be the final transaction amount that will post on your statement.</p>\n"}},{"@type":"Question","name":"When I view my bank account online, why is the amount showing different from the amount I pumped at the gas station? ","acceptedAnswer":{"@type":"Answer","text":"<p>Online statements may not immediately reflect the final transaction amount - especially at merchants where the final amount isn't known at the time of authorization like restaurants and pay-at-the-pump fueling. Your online statement should reflect the final amount of the transaction by the next business day.</p>\n"}}]} </script> <link rel="stylesheet" type="text/css" href="//cdn.visa.com/3.4.0/assets/css/accordion.css"/> <div data-gtm-card-title="containerAccordionNew"> <div class="vs-container vs-content-section"> <dl> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_784a-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="What is a gas pump hold? "> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne-accordionComponent-panel_784a-body" aria-controls="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_784a-body" class="vs-accordion-button vs-link-cta" id="What_is_a_gas_pump_hold_-784a"> What is a gas pump hold? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_784a-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>When you pay at the pump, some card issuers place a "hold" on their cardholders' funds in anticipation of the final transaction amount, to help ensure their cardholders' accounts do not become overdrawn. Gas merchants do not place account holds. If you have questions about a hold on your account related to a fuel purchase transaction, please contact your card issuer.</p> <p><strong>Gas merchants account holds and account alerts: </strong>Account deductions may not be applied immediately when the final amount isn't known. Visa has established these processes to protect Visa Debit card issuers, merchants and cardholders. This occurs most often when meeting consumer demand for payment conveniences, such as pay-at-the-pump fueling.</p> <p>For example, if you use your Visa Debit card at a restaurant, your card may be authorized before the gratuity is applied. For these types of purchases, Visa Debit card issuers may earmark cardholder funds to cover the estimated cost of the transaction. This process, known as a "hold," safeguards both cardholders and merchants. It ensures cardholders don't spend more money than they have and merchants are paid for the transaction. While most transactions have a hold of less than 24 hours, Visa protects cardholders by requiring issuers or financial institutions to remove all holds within 72 hours.</p> </div> </div> </div> </div> </div> </dd> </div> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_2390-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="When will an authorization hold on my card be removed? "> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne-accordionComponent-panel_2390-body" aria-controls="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_2390-body" class="vs-accordion-button vs-link-cta" id="When_will_an_authorization_hold_on_my_card_be_removed_-2390"> When will an authorization hold on my card be removed? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_2390-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>While most transactions have a hold of less than 24 hours, Visa protects cardholders by requiring issuers or financial institutions to remove all holds within 72 hours or less.</p> </div> </div> </div> </div> </div> </dd> </div> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_4d38-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="Sometimes when I get an email or text notification account alert why is the amount different from the amount I pumped at the gas station? "> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne-accordionComponent-panel_4d38-body" aria-controls="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_4d38-body" class="vs-accordion-button vs-link-cta" id="Sometimes_when_I_get_an_email_or_text_notification_account_alert_why_is_the_amount_different_from_the_amount_I_pumped_at_the_gas_station_-4d38"> Sometimes when I get an email or text notification account alert why is the amount different from the amount I pumped at the gas station? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_4d38-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>Some account alert amounts may not reflect the final amount—especially at merchants where the final amount isn't known like restaurants and pay-at-the-pump fueling. The account alert amount may not be the final transaction amount that will post on your statement.</p> </div> </div> </div> </div> </div> </dd> </div> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_cc53-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="When I view my bank account online, why is the amount showing different from the amount I pumped at the gas station? "> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne-accordionComponent-panel_cc53-body" aria-controls="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_cc53-body" class="vs-accordion-button vs-link-cta" id="When_I_view_my_bank_account_online_why_is_the_amount_showing_different_from_the_amount_I_pumped_at_the_gas_station_-cc53"> When I view my bank account online, why is the amount showing different from the amount I pumped at the gas station? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne-accordionComponent-panel_cc53-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>Online statements may not immediately reflect the final transaction amount - especially at merchants where the final amount isn't known at the time of authorization like restaurants and pay-at-the-pump fueling. Your online statement should reflect the final amount of the transaction by the next business day.</p> </div> </div> </div> </div> </div> </dd> </div> </dl> </div> </div> </div> <div class="ghost section"> </div> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="container-fluid"> <div class="row"> <div class="col-md-12"> <div class="customrtecls edit-link"> <h3>Visa brand and marketing</h3> </div> </div> </div> </div> </div> </div> </div> <div class="containerAccordionNew section"> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How do I contact Visa about sponsorship?","acceptedAnswer":{"@type":"Answer","text":"<p>All sponsorship requests must be sent in writing to:<br>\nEvent and Sponsorship Marketing Dept.<br>\nVisa USA<br>\nP.O. Box 8999<br>\nSan Francisco, CA 94128-8999</p>\n"}},{"@type":"Question","name":"What if I have an idea for Visa's advertising?","acceptedAnswer":{"@type":"Answer","text":"<p>Thank you very much for your interest in Visa’s advertising, but we are unable to accept unsolicited advertising ideas.</p>\n"}},{"@type":"Question","name":"When is the Visa logo available for use?","acceptedAnswer":{"@type":"Answer","text":"<p>As a service to authorized Visa card issuers and Visa merchants, Visa makes available electronic artwork of the Visa brand mark and links to Visa proprietary websites. Only Visa card issuers and merchants are authorized to use Visa brand marks. If you are working for a Visa card issuer or Visa merchant, please visit our <a href=\"http://www.visafulfillment.com\" target=\"_blank\">Marketing Center</a> for Visa logo information and downloads.</p>\n"}}]} </script> <link rel="stylesheet" type="text/css" href="//cdn.visa.com/3.4.0/assets/css/accordion.css"/> <div data-gtm-card-title="containerAccordionNew"> <div class="vs-container vs-content-section"> <dl> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp1-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="How do I contact Visa about sponsorship?"> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp1-body" aria-controls="accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp1-body" class="vs-accordion-button vs-link-cta" id="How_do_I_contact_Visa_about_sponsorship_"> How do I contact Visa about sponsorship? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp1-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>All sponsorship requests must be sent in writing to:<br> Event and Sponsorship Marketing Dept.<br> Visa USA<br> P.O. Box 8999<br> San Francisco, CA 94128-8999</p> </div> </div> </div> </div> </div> </dd> </div> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp2-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="What if I have an idea for Visa's advertising?"> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp2-body" aria-controls="accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp2-body" class="vs-accordion-button vs-link-cta" id="What_if_I_have_an_idea_for_Visa_s_advertising_"> What if I have an idea for Visa's advertising? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp2-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>Thank you very much for your interest in Visa’s advertising, but we are unable to accept unsolicited advertising ideas.</p> </div> </div> </div> </div> </div> </dd> </div> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp3-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="When is the Visa logo available for use?"> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp3-body" aria-controls="accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp3-body" class="vs-accordion-button vs-link-cta" id="When_is_the_Visa_logo_available_for_use_"> When is the Visa logo available for use? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_328014483-accordionComponent-accordioncomp3-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>As a service to authorized Visa card issuers and Visa merchants, Visa makes available electronic artwork of the Visa brand mark and links to Visa proprietary websites. Only Visa card issuers and merchants are authorized to use Visa brand marks. If you are working for a Visa card issuer or Visa merchant, please visit our <a href="http://www.visafulfillment.com" target="_blank">Marketing Center</a> for Visa logo information and downloads.</p> </div> </div> </div> </div> </div> </dd> </div> </dl> </div> </div> </div> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="container-fluid"> <div class="row"> <div class="col-md-12"> <div class="customrtecls edit-link"> <h3>Accepting Visa</h3> </div> </div> </div> </div> </div> </div> </div> <div class="containerAccordionNew section"> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"I want to accept Visa at my business, how do I apply? ","acceptedAnswer":{"@type":"Answer","text":"<p>Visa does not set or service merchant accounts, but if you would like to accept Visa at your business, please contact a Visa acquirer or <a data-linktype=\"internal\" href=\"/content/VISA/usa/englishlanguagemaster/en_US/home/run-your-business/accept-visa-payments.html\">learn more about becoming a Visa merchant.</a></p>\n"}}]} </script> <link rel="stylesheet" type="text/css" href="//cdn.visa.com/3.4.0/assets/css/accordion.css"/> <div data-gtm-card-title="containerAccordionNew"> <div class="vs-container vs-content-section"> <dl> <div class="panel section"> <dt id="accordion-multiple-panel-containeraccordionne_1403689921-accordionComponent-panel_2b84-heading" class="vs-accordion-item " data-gtm-card-title="panel" data-gtm-component-title="I want to accept Visa at my business, how do I apply? "> <h4 class="vs-text vs-my-0"> <button aria-expanded="false" data-target="#accordion-multiple-panel-containeraccordionne_1403689921-accordionComponent-panel_2b84-body" aria-controls="accordion-multiple-panel-containeraccordionne_1403689921-accordionComponent-panel_2b84-body" class="vs-accordion-button vs-link-cta" id="I_want_to_accept_Visa_at_my_business_how_do_I_apply_-2b84"> I want to accept Visa at my business, how do I apply? </button> </h4> </dt> <dd id="accordion-multiple-panel-containeraccordionne_1403689921-accordionComponent-panel_2b84-body" hidden="hidden" class="vs-accordion-item vs-collapsed"> <div class="vs-accordion-content vs-text vs-ml-5"> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content "> <div class="customrtecls edit-link"> <p>Visa does not set or service merchant accounts, but if you would like to accept Visa at your business, please contact a Visa acquirer or <a data-linktype="internal" href="/run-your-business/accept-visa-payments.html">learn more about becoming a Visa merchant.</a></p> </div> </div> </div> </div> </div> </dd> </div> </dl> </div> </div> </div> <div class="ContainerInterrupter section"> <script src="/etc.clientlibs/rvcom/components/content/ContainerInterrupter/clientlib.min.js"></script> <div class="vs-interrupter-container vs-mb-3" data-gtm-card-title="ContainerInterrupter" data-gtm-component-title="Questions for your bank" data-target="#"> <div class="vs-primary-background vs-align-center"> <div class="vs-container">   <div class="vs-col-xl-10 vs-pt-2 vs-mx-auto vs-slideup vs-interrupter-title "> <h2 class="vs-h2 vs-alt vs-pb-2 vs-pt-5 vs-align-center" aria-label="Questions for your bank">Questions for your bank</h2> </div>  <div class="vs-col-xl-10 vs-mx-auto richtext"> <div class="vs-text vs-alt vs-col-12 vs-d-inline-block vs-slideup vs-interrupter-div vs-align-center"> <p class="vs-mb-0 vs-text">Your bank, or the issuer that provided you your Visa card, is able to answer most of your questions regarding paying your bill online, checking your balance, redeeming rewards or disputing a charge. Look for their contact information on the back of your card. </p> </div> </div> </div> <div class="vs-align-center vs-vertical-align-middle vs-pb-3 vs-slideup vs-interrupter-div">   </div> </div> </div> </div> <div class="richtext section"> <div data-gtm-card-title="richtext"> <div class="rich-text-content margin-top-40"> <div class="container-fluid"> <div class="row"> <div class="col-md-12"> <div class="customrtecls edit-link"> <ul class="listitem-without-bullet-rte"> <li><span class="no-bullet-rte"><span class="legal">¹Some mobile devices may not support live chat.</span></span></li> <li><span class="no-bullet-rte"><span class="legal">²Callers in certain countries/regions dialing these numbers, including the collect number from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. (Collect calls are placed using the local operator.) If you are <a data-linktype="external" data-conversiontype="Not a conversion" href="tel:1-800-TDD-1213" target="_blank" style="font-size: 1.3rem;">hearing impaired and in the US, call 1-800-TDD-1213</a> (<a data-linktype="external" data-conversiontype="Not a conversion" href="tel:1-305-278-4285" target="_blank" style="font-size: 1.3rem;">for Canada: 1-305-278-4285</a> and <a data-linktype="external" data-conversiontype="Not a conversion" href="tel:1-512-865-2002" target="_blank" style="font-size: 1.3rem;">other countries/regions: 1-512-865-2002</a>.)</span></span></li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="richtext section"> <div data-gtm-card-title="richtext"> </div> </div> </div>  <div> <link rel="stylesheet" href="/etc.clientlibs/rvcom/rvcom-clientlibs/rvcom/relatedLinks.min.css" type="text/css"> <script src="/etc.clientlibs/rvcom/rvcom-clientlibs/rvcom/relatedLinks.min.js"></script> <input type="hidden" id="heading" name="heading"/> <input type="hidden" id="noOfRelatedLinks" name="noOfRelatedLinks" value="3"/>    </div> </div> </div> <script type="text/javascript" src="/etc.clientlibs/cms-rest/clientlibs/modal.min.js"></script> <div data-gtm-card-title="modal" class="vs-modal-parent"> <div class="vs-generic-modal vs-d-none" tabindex="-1" role="dialog" aria-labelledby="modal-title" aria-hidden="true"> <div class="vs-modal-background vs-alt"></div> <div class="modal__content vs-modal-container vs-max"> <div class="vs-modal-content vs-px-0"> <div class="vs-modal-header modal__header vs-d-inline"> <div class="vs-row vs-mx-0"> <div class="vs-col-11 vs-align-self-center"> <h2 class="vs-text vs-align-left vs-alt vs-ml-2 vs-mb-1" id="modal-title"></h2> </div> </div> </div> <div class="vs-row vs-mx-0"> <div class="vs-col-12 vs-p-0 modal--body"></div> </div> <button id="modal_close_btn" type="button" class="visa-icon visa-icon-close" data-dismiss="modal" aria-label="Close"></button> </div> </div> </div> </div> </main> <div> <footer id="vs-navigation-footer" role="contentinfo"></footer> </div>  <script src="/etc.clientlibs/rvcom/rvcom-clientlibs/global.min.js"></script> <script defer src="/etc/ui/headless-ui/scripts/core/analytics.js"></script> <link rel="preload" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/vcom.css" as="style"/> <link rel="stylesheet" type="text/css" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/vcom/vcom.css" media="print" onload="this.media='all'"/> <link rel="preload" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/global/themes/classic/classic.css" as="style"/> <link rel="stylesheet" type="text/css" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/global/themes/classic/classic.css" media="print" onload="this.media='all'"/> <link rel="preload" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/global/navigation.css" as="style"/> <link rel="stylesheet" type="text/css" href="//usa.visa.com/etc/ui/headless-ui/styles/core/1.0.0/assets/styles/global/navigation.css" media="print" onload="this.media='all'"/> <script src="/etc.clientlibs/rvcom/rvcom-clientlibs/rvcom/tealium.min.js"></script>  <input type="hidden" class="tealiumEnvCode" value="prod"/> <input type="hidden" class="tealiumRegionCode" value="visa-com"/>  <input type="hidden" class="pageType"/> <input type="hidden" class="topic" value="AboutVisa:AboutVisa"/> <input type="hidden" class="primarytags" value="AboutVisa:AboutVisa"/> <input type="hidden" class="businesspriority"/> <input type="hidden" class="audienceTag" value="Audience:General"/> <input type="hidden" class="pageTypeContent" value="PageType:Supportpage"/> <input type="hidden" class="userMotivation" value="Get support"/>     </body> </html>

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