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Zoom webhook phone not triggered by update - API and Webhooks - Zoom Developer Forum
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name="twitter:title" content="Zoom webhook phone not triggered by update" /> <meta property="og:description" content="I am encountering with a Webhook-Only app I have created in Zoom. My goal is to capture changes that occur for users’ Zoom phone and extension lines. Here’s the situation: I’ve added the phone.account_settings_updated event to my webhook app. However, when I update the extension number of a user, no alert is sent. I’ve tested other webhook events, such as updating user information, and they work as expected. It seems specific to the phone.account_settings_updated event, and I am unable to id..." /> <meta name="twitter:description" content="I am encountering with a Webhook-Only app I have created in Zoom. My goal is to capture changes that occur for users’ Zoom phone and extension lines. Here’s the situation: I’ve added the phone.account_settings_updated event to my webhook app. However, when I update the extension number of a user, no alert is sent. I’ve tested other webhook events, such as updating user information, and they work as expected. It seems specific to the phone.account_settings_updated event, and I am unable to id..." /> <meta property="og:article:section" content="API and Webhooks" /> <meta property="og:article:section:color" content="F1592A" /> <meta property="og:article:tag" content="webhooks" /> <meta property="article:published_time" content="2024-11-27T10:17:20+00:00" /> <meta property="og:ignore_canonical" content="true" /> <script type="application/ld+json">{"@context":"http://schema.org","@type":"QAPage","name":"Zoom webhook phone not triggered by update","mainEntity":{"@type":"Question","name":"Zoom webhook phone not triggered by update","text":"I am encountering with a Webhook-Only app I have created in Zoom. My goal is to capture changes that occur for users’ Zoom phone and extension lines.\n\nHere’s the situation:\n\nI’ve added the phone.account_settings_updated event to my webhook app.\n\nHowever, when I update the extension number of a user,…","upvoteCount":0,"answerCount":1,"datePublished":"2024-11-27T10:17:20.729Z","author":{"@type":"Person","name":"zheng.khor","url":"https://devforum.zoom.us/u/zheng.khor"},"acceptedAnswer":{"@type":"Answer","text":"Hi again <a class=\"mention\" href=\"/u/zheng.khor\">@zheng.khor<\/a>\n\nI have received the event but only when I make changes to the Account Settings, under the Account Management tab > Account settings > Zoom Phone tab.\n\nUnfortunately, updating a user’s extension number is not considered a setting update, so I do not think you would receive the …","upvoteCount":0,"datePublished":"2025-01-07T16:40:56.703Z","url":"https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593/7","author":{"@type":"Person","name":"elisa.zoom","url":"https://devforum.zoom.us/u/elisa.zoom"}}}}</script> </head> <body class="crawler browser-update"> <header> <a href="/"> Zoom Developer Forum </a> </header> <div id="main-outlet" class="wrap" role="main"> <div id="topic-title"> <h1> <a href="/t/zoom-webhook-phone-not-triggered-by-update/121593">Zoom webhook phone not triggered by update</a> </h1> <div class="topic-category" itemscope itemtype="http://schema.org/BreadcrumbList"> <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a href="/c/api-and-webhooks/8" class="badge-wrapper bullet" itemprop="item"> <span class='badge-category-bg' style='background-color: #F1592A'></span> <span class='badge-category clear-badge'> <span class='category-name' itemprop='name'>API and Webhooks</span> </span> </a> <meta itemprop="position" content="1" /> </span> </div> <div class="topic-category"> <div class='discourse-tags list-tags'> <a href='https://devforum.zoom.us/tag/webhooks' class='discourse-tag' rel="tag">webhooks</a> </div> </div> </div> <div itemscope itemtype='http://schema.org/DiscussionForumPosting'> <meta itemprop='headline' content='Zoom webhook phone not triggered by update'> <link itemprop='url' href='https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593'> <meta itemprop='datePublished' content='2024-11-27T10:17:20Z'> <meta itemprop='articleSection' content='API and Webhooks'> <meta itemprop='keywords' content='webhooks'> <div itemprop='publisher' itemscope itemtype="http://schema.org/Organization"> <meta itemprop='name' content='Zoom Video Communications, Inc.'> <div itemprop='logo' itemscope itemtype="http://schema.org/ImageObject"> <meta itemprop='url' content='https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/3/43ef015449c0e78580a4cedc611827e0d5a5b31a.png'> </div> </div> <div id='post_1' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://devforum.zoom.us/u/zheng.khor'><span itemprop='name'>zheng.khor</span></a> (Zheng Yu) </span> <link itemprop="mainEntityOfPage" href="https://devforum.zoom.us/t/zoom-webhook-phone-not-triggered-by-update/121593"> <span class="crawler-post-infos"> <time datetime='2024-11-27T10:17:20Z' class='post-time'> November 27, 2024, 10:17am </time> <meta itemprop='dateModified' content='2024-11-27T10:17:20Z'> <span itemprop='position'>1</span> </span> </div> <div class='post' itemprop='text'> <p>I am encountering with a Webhook-Only app I have created in Zoom. My goal is to capture changes that occur for users’ Zoom phone and extension lines.</p> <p>Here’s the situation:</p> <ul> <li>I’ve added the phone.account_settings_updated event to my webhook app.</li> <li>However, when I update the extension number of a user, no alert is sent.</li> <li>I’ve tested other webhook events, such as updating user information, and they work as expected.</li> </ul> <p>It seems specific to the phone.account_settings_updated event, and I am unable to identify what might be going wrong. Could you please advise if there are additional configurations required for this event or if there are known limitations regarding this use case?</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_2' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://devforum.zoom.us/u/elisa.zoom'><span itemprop='name'>elisa.zoom</span></a> (Elisa) </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-12-02T17:41:33Z' class='post-time'> December 2, 2024, 5:41pm </time> <meta itemprop='dateModified' content='2024-12-02T17:41:33Z'> <span itemprop='position'>2</span> </span> </div> <div class='post' itemprop='text'> <p>Hi <a class="mention" href="/u/zheng.khor">@zheng.khor</a><br> Thanks for reaching out to us!<br> Have you been able to troubleshoot this on your end? Are you able to receive the phone.account_settings_updated event in your app?</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_3' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://devforum.zoom.us/u/zheng.khor'><span itemprop='name'>zheng.khor</span></a> (Zheng Yu) </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-12-03T13:41:44Z' class='post-time'> December 3, 2024, 1:41pm </time> <meta itemprop='dateModified' content='2024-12-03T13:41:44Z'> <span itemprop='position'>3</span> </span> </div> <div class='post' itemprop='text'> <p>Hi,<br> thank you for the response. I still couldn’t get the event from that webhook. I was trying to capture the changes - the extension and phone number that’s in Phone System Management. Do you perhaps know where I can look at to</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_4' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://devforum.zoom.us/u/elisa.zoom'><span itemprop='name'>elisa.zoom</span></a> (Elisa) </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-12-12T01:46:42Z' class='post-time'> December 12, 2024, 1:46am </time> <meta itemprop='dateModified' content='2024-12-12T01:46:42Z'> <span itemprop='position'>4</span> </span> </div> <div class='post' itemprop='text'> <p>Hey <a class="mention" href="/u/zheng.khor">@zheng.khor</a><br> Sorry for the late reply here! I did not get a notification<br> Allow me some time to troubleshoot this on my end and will get back to your</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_5' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://devforum.zoom.us/u/zheng.khor'><span itemprop='name'>zheng.khor</span></a> (Zheng Yu) </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2024-12-16T11:12:00Z' class='post-time'> December 16, 2024, 11:12am </time> <meta itemprop='dateModified' content='2024-12-16T11:12:00Z'> <span itemprop='position'>5</span> </span> </div> <div class='post' itemprop='text'> <p><a class="mention" href="/u/elisa.zoom">@elisa.zoom</a><br> Thanks for looking into this matter for me. <img src="https://emoji.discourse-cdn.com/twitter/slight_smile.png?v=12" title=":slight_smile:" class="emoji" alt=":slight_smile:" loading="lazy" width="20" height="20"></p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_6' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://devforum.zoom.us/u/elisa.zoom'><span itemprop='name'>elisa.zoom</span></a> (Elisa) </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2025-01-06T22:58:04Z' class='post-time'> January 6, 2025, 10:58pm </time> <meta itemprop='dateModified' content='2025-01-06T22:58:04Z'> <span itemprop='position'>6</span> </span> </div> <div class='post' itemprop='text'> <p>Hi <a class="mention" href="/u/zheng.khor">@zheng.khor</a><br> Sorry for the late reply here.<br> I was able to do some testing on my end and I do not thing the event you are trying to set up, displays the information you are looking for. But I am not able to get the event either, so I will report this internally to see what the issue could be with this event</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_7' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://devforum.zoom.us/u/elisa.zoom'><span itemprop='name'>elisa.zoom</span></a> (Elisa) </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2025-01-07T16:40:56Z' class='post-time'> January 7, 2025, 4:40pm </time> <meta itemprop='dateModified' content='2025-01-07T16:40:56Z'> <span itemprop='position'>7</span> </span> </div> <div class='post' itemprop='text'> <p>Hi again <a class="mention" href="/u/zheng.khor">@zheng.khor</a><br> I have received the event but only when I make changes to the Account Settings, under the Account Management tab > Account settings > Zoom Phone tab.</p> <p>Unfortunately, updating a user’s extension number is not considered a setting update, so I do not think you would receive the event. So this would be considered as expected behavior</p> </div> <div itemprop="interactionStatistic" itemscope itemtype="http://schema.org/InteractionCounter"> <meta itemprop="interactionType" content="http://schema.org/LikeAction"/> <meta itemprop="userInteractionCount" content="0" /> <span class='post-likes'></span> </div> </div> <div id='post_8' itemprop='comment' itemscope itemtype='http://schema.org/Comment' class='topic-body crawler-post'> <div class='crawler-post-meta'> <span class="creator" itemprop="author" itemscope itemtype="http://schema.org/Person"> <a itemprop="url" rel='nofollow' href='https://devforum.zoom.us/u/system'><span itemprop='name'>system</span></a> (system) Closed </span> <span class="crawler-post-infos"> <time itemprop='datePublished' datetime='2025-01-08T16:41:46Z' class='post-time'> January 8, 2025, 4:41pm </time> <meta itemprop='dateModified' content='2025-01-08T16:41:46Z'> <span itemprop='position'>8</span> </span> </div> <div class='post' itemprop='text'> <p>This topic was automatically closed 24 hours after the last reply. 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