Security

<!DOCTYPE html> <html lang="en"> <head> <title>Security</title> <meta name="keywords" content="hubb, church website, church management system, church admin, church comms, church communications, church app, church finance, church donations, best church managment system, church cms, church website templates, church domain names, church email hosting, church website hosting, church logo design, church website design, church marketing, church calendar, church rotas, church member management, church giving, church website services" /> <meta name="description" content="A robust and secure platform to manage your church member data and carry out your church operations." /> <link id="ctl00_ctl00_ctlCanonicalURLLink" rel="canonical" href="https://www.hubb.church/Groups/397174/Security.aspx"></link> <meta http-equiv="Content-Type" content="text/html;charset=utf-8" /> <link rel="stylesheet" type="text/css" href="/Common/Styles/base.min.css?SV=V131B" /> <link rel="stylesheet" type="text/css" 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sub_menu_level_1"><li class="menu_item menu_item_level_2"><a class="menu_link" href="/Groups/397145/Free_Trial.aspx">Free Trial</a></li></ul></li></ul> </div> </div> <div class="MMClickFiller"> </div> <div class="MegaMenuArticle HideElement"> <div class="ArticleBody"> <div class="MMWrapper HideElement"><div class="MMPanel MMWhyUs"> <div class="MMWhiteCol"> <div class="ColA"> <a class="MMLink" href="/Groups/397140/WhyHubb.aspx"> <div class="MMLinkTitle"> Why Hubb? </div> <div class="MMLinkText"> An overview of the benefits and services Hubb can provide for your church or ministry. </div> </a> <a class="MMLink" href="/Groups/397175/Testimonials.aspx"> <div class="MMLinkTitle"> Testimonials </div> <div class="MMLinkText"> Hundreds of churches and ministries are using Hubb. See what our customers say. </div> </a> <a class="MMLink" href="/Groups/397170/Charity.aspx"> <div class="MMLinkTitle"> Charity Work </div> <div class="MMLinkText"> A key part of our strategy is to sow seeds outside of our own company. </div> </a> </div> <div class="ColB"> <a class="MMLink" href="/Groups/397174/Security.aspx"> <div class="MMLinkTitle"> Security </div> <div class="MMLinkText"> A robust and secure platform to manage your church operations with confidence. </div> </a> <a class="MMLink" href="/Groups/397172/Brochures.aspx"> <div class="MMLinkTitle"> Brochures </div> <div class="MMLinkText"> View our brochures online or download as PDFs for offline viewing and printing. </div> </a> <a class="MMLink" href="/Groups/397171/Blog.aspx"> <div class="MMLinkTitle"> Blog </div> <div class="MMLinkText"> Check out our blog for helpful articles, system updates and latest news. </div> </a> </div> <a href="/Groups/421956/Partnerships.aspx" class="ColC"> <img src="/Images/Content/82/Templates/72478/images/Partnerships/partnership-icon.png"> <div> <div class="YellowTitle">Partnerships</div> <div class="WhiteText">Significant discounts for organisations, groups and dioceses representing multiple churches.</div> </div> <img src="/Images/Content/82/Templates/72478/images/Partnerships/arrow-button.png"> </a> </div> <div class="MMGreyCol"> <a class="MMLink" href="/Groups/397147/About.aspx">About Us</a> <a class="MMLink" href="/Groups/397169/Team.aspx">Our Team</a> <a class="MMLink" href="/Groups/397173/PressMedia.aspx">Press and Media</a> <a class="MMLink" href="https://status.hubb.digital/" target="_blank">Service Status</a> </div> </div> </div><div class="MMWrapper HideElement"><div class="MMPanel MMFeatures"> <div class="MMWhiteCol"> <div class="ColA"> <a class="MMLink" href="/Groups/397148/ChurchWebsite.aspx"> <div class="MMLinkTitle"> Church Website </div> <div class="MMLinkText"> Manage your church website with our easy to use content management system (CMS). </div> </a> <a class="MMLink" href="/Groups/397150/ChurchApp.aspx"> <div class="MMLinkTitle"> Church App </div> <div class="MMLinkText"> Communicate and engage more effectively with your church members and wider contacts. </div> </a> <a class="MMLink" href="/Groups/397151/ChurchAdmin.aspx"> <div class="MMLinkTitle"> Church Admin </div> <div class="MMLinkText"> Use our church admin tools to be efficient, save time and focus more on your mission. </div> </a> </div> <div class="ColB"> <a class="MMLink" href="/Groups/397152/ChurchCommunications.aspx"> <div class="MMLinkTitle"> Communications </div> <div class="MMLinkText"> Use Hubb to connect and engage with people better than ever before. </div> </a> <a class="MMLink" href="/Groups/397153/ManagingPeople.aspx"> <div class="MMLinkTitle"> Managing People </div> <div class="MMLinkText"> Support your groups and ministries with our people management features. </div> </a> <a class="MMLink" href="/Groups/397154/ChurchFinance.aspx"> <div class="MMLinkTitle"> Church Finance </div> <div class="MMLinkText"> Take online donations, import offline giving, and claim Gift Aid on everything. </div> </a> </div> </div> <div class="MMGreyCol"> <a class="MMLink" href="/Groups/397149/WebsiteTemplates.aspx">Website Templates</a> <a class="MMLink" href="/Groups/397156/HowItWorks.aspx">How it Works</a> <a class="MMLink" href="/Groups/397157/DemoSite.aspx">Demonstration website</a> </div> </div> </div><div class="MMWrapper HideElement"><div class="MMPanel MMServices"> <div class="MMWhiteCol"> <div class="ColA"> <a class="MMLink" href="/Groups/397159/WebsiteServices.aspx"> <div class="MMLinkTitle"> Website Services </div> <div class="MMLinkText"> Helping churches maintain their websites and keep their content up-to-date. </div> </a> <a class="MMLink" href="/Groups/397160/DomainsEmail.aspx"> <div class="MMLinkTitle"> Domains and Emails </div> <div class="MMLinkText"> Take advantage of our simple and affordable domain and email hosting services. </div> </a> </div> <div class="ColB"> <a class="MMLink" href="/Groups/397161/CreativeDesign.aspx"> <div class="MMLinkTitle"> Creative Design </div> <div class="MMLinkText"> Our design team can help with your branding, printed materials and publicity. </div> </a> <a class="MMLink" href="/Groups/397176/Support.aspx"> <div class="MMLinkTitle"> Customer Support </div> <div class="MMLinkText"> If you have a question or need a hand, our support team are here to help. </div> </a> </div> </div> <div class="MMGreyCol"> <a class="MMLink" href="/Groups/397165/LogosAndBranding.aspx">Logo Design</a> <a class="MMLink" href="/Groups/397144/Contact.aspx">Contact Us<div>Email: hello@hubb.church<br>Phone: 01223 790222</div></a> </div> </div> </div> </div> <div class="ArticleRotaSignupLink"> </div> </div> </section> <div class="MegaMenuDarkOverlay HideElement"> </div> </header> <section class="slice_SlidesFullWidth"> </section> <section class="HomepageHero ActualHero VerG"> <div class="container"> <div class="ArticleBody"> <div class="LeftColTypeA"><h1>Security</h1> <div class="ParagraphLarge"> A robust and secure platform to manage your church member data and carry out your church operations with confidence. </div> </div><div class="RightColTypeA"><img src="/Images/Content/82/Templates/72478/images/Security/Hubb-Security.jpg"> </div><div class="MobileHero"><h1><span class="SpanYellowRibbon SYR_D">Security</span></h1> <img src="/Images/Content/82/Templates/72478/images/Security/Hubb-Security.jpg"> <div class="ParagraphLarge"> A robust and secure platform to manage your church member data and carry out your church operations with confidence. </div> </div> </div> <div class="ArticleRotaSignupLink"> </div> </div> </section> <section class="HomepageGetEvenMore YellowWhite Security"> <div class="container"> <div class="ArticleBody"> Firstly, it’s important to say that we take security extremely seriously. The founder and owner of Hubb ran a financial services software company in the US before Hubb began. Approximately 50% of all banking transactions in the US during this period passed through software created by the company. Consequently, Hubb has been built from an understanding of the significance of security. </div> <div class="ArticleRotaSignupLink"> </div> </div> </section> <section class="HomepageHero HomepageLookGood Security Reversed ForceWhite WhyUsA Width4852"> <div class="container"> <div class="ArticleBody"> <div class="LeftColTypeA"><h2>General web security</h2> <div class="DropDownPanelWrapper"> <div class="DropDownPanel"> <div class="DropDownPanelTitle"> SSL encryption </div> <div class="ParagraphSmall"> All pages on your site and in the web office are fully encrypted with SSL using https. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Passwords </div> <div class="ParagraphSmall"> Passwords are encrypted and stored in the database via a 1-way salted hash. Secure password links are sent using time-sensitive, single use email authentication. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Multi-factor authentication </div> <div class="ParagraphSmall"> Administrators have the option to set up multi-factor authentication for web office access. This can be made mandatory for individual users or admins, or everyone who logs in. Customers also have the option to enable or enforce the use of Google Workspace logins – especially useful if you use security keys to log in to your Google Workspace accounts. All of our staff have multi-factor authentication forced for logging into the Hubb platform and management system. </div> </div> </div> </div><div class="RightColTypeA"><img src="/Images/Content/82/Templates/72478/images/Security/General-web-security.jpg"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/General-web-security.jpg"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/General-web-security.jpg"> </div> </div> <div class="ArticleRotaSignupLink"> </div> </div> </section> <section class="HomepageHero HomepageLookGood Security WhyUsA ForceGrey Width4852"> <div class="container"> <div class="ArticleBody"> <div class="LeftColTypeA"><h2>Infrastructure</h2> <div class="DropDownPanelWrapper"> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Hosting and backups </div> <div class="ParagraphSmall"> Our servers are located in a secure data centre in London on a highly redundant virtualised platform. These servers are accessed via secure VPN by the technical team. Changes to data are backed up in bulk and sent to a secondary server in the same location every 5 minutes. Backups are also sent to a second data centre which is 100% independent of the first, every 5 minutes. Both data centres benefit from state of the art security and compliance. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Encryption </div> <div class="ParagraphSmall"> All personal data stored on our servers is <b>encrypted at rest</b>. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Monitoring and alerts </div> <div class="ParagraphSmall"> We have robust server monitoring and alerts sent to staff who are on call 24/7, 365 days a year. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Security scanning </div> <div class="ParagraphSmall"> We run regular automated security scans on our servers (including the OWASP Top 10 list) and also periodically engage CREST certified penetration testers for manual testing. We are currently rated grade A and A+ on industry recognised security checking providers. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> IP blocking </div> <div class="ParagraphSmall"> We have continuous upstream DDoS mitigation, and our servers are constantly analysing incoming traffic using automated algorithms that automatically blacklist IP addresses originating any attacks on our servers. Our servers are kept up-to-date with all the latest security patches and only accept connections using the latest ciphers. Firewalls block all non-essential ports. </div> </div> </div> <div id="PaymentSecurity"></div> </div><div class="RightColTypeA"><img src="/Images/Content/82/Templates/72478/images/Security/Hubb-infrastructure.png"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/Hubb-infrastructure.png"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/Hubb-infrastructure.png"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/Hubb-infrastructure.png"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/Hubb-infrastructure.png"> </div> </div> <div class="ArticleRotaSignupLink"> </div> </div> </section> <section class="HomepageHero HomepageLookGood Security HomepageOrganised Reversed WhyUsC ForceWhite Width4852"> <div class="container"> <div class="ArticleBody"> <div class="LeftColTypeA"><h2>Payment security</h2> <div class="DropDownPanelWrapper"> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Credit card details </div> <div class="ParagraphSmall"> It’s important to point out that where payment systems are in use by an organisation we do not store credit card numbers; these are all handled by a secure third party payment processor so no such information could be accessed on our systems if there was ever a data breach. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Payment processing </div> <div class="ParagraphSmall"> Card details are handed straight to a payment processing company who handles millions of payments every day and whose entire business depends on the security of the transactions they handle. No card details are seen, handled or stored by Hubb, or by the church. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Sensitive data </div> <div class="ParagraphSmall"> All of the elements on the payment page which handle sensitive data such as card numbers are in iframes hosted by the processing company themselves and so are secured by their own secure certificate and not subject to any communication with our servers. </div> </div> </div> </div><div class="RightColTypeA"><img src="/Images/Content/82/Templates/72478/images/Security/Payment-security.png"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/Payment-security.png"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/Payment-security.png"> </div> </div> <div class="ArticleRotaSignupLink"> </div> </div> </section> <section class="HomepageHero HomepageLookGood Security WhyUsA ForceGrey Width4852"> <div class="container"> <div class="ArticleBody"> <div class="LeftColTypeA"><h2>Personal details</h2> <div class="DropDownPanelWrapper"> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Personal data </div> <div class="ParagraphSmall"> Personal details that are stored on the website can only be accessed by logging in using a unique user name and secure password. Full user details can only be accessed through the Web Office by those staff members who have been granted the required permissions. The website and web office are all fully encrypted with SSL encryption. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Permissions </div> <div class="ParagraphSmall"> Hubb gives you the ability to give granular permissions, so anyone who has access to your Hubb system can only see and edit what you would like them to. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Staff contracts </div> <div class="ParagraphSmall"> All of our staff contracts contain relevant confidentiality clauses. </div> </div> <div class="DropDownPanel Closed"> <div class="DropDownPanelTitle"> Email security </div> <div class="ParagraphSmall"> We use DMARC and DKIM to keep all emails secure. </div> </div> </div> </div><div class="RightColTypeA"><img src="/Images/Content/82/Templates/72478/images/Security/Personal-details-on-Hubb.png"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/Personal-details-on-Hubb.png"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/Personal-details-on-Hubb.png"> <img class="HideElement" src="/Images/Content/82/Templates/72478/images/Security/Personal-details-on-Hubb.png"> </div> </div> <div class="ArticleRotaSignupLink"> </div> </div> </section> <section class="HomepageStreamline CustomerSupport SmallSupport"> <div class="container"> <div class="ArticleBody"> <div class="CustomerFlexBox"><img src="/Images/Content/82/Templates/72478/images/ChurchWebsites/Customer-support-blue-circle.png"> <div> <h4> We’re here to help</h4> <div class="ParagraphMedium"> If you have any questions or would like more information, please contact <a href="mailto:support@hubb.digital">support@hubb.digital</a></div></div> <div class="PillButtonWrapper"> <a class="PillButton White" href="/Groups/397176/Support.aspx">Customer support</a> </div> </div> </div> <div class="ArticleRotaSignupLink"> </div> </div> </section> <footer> <div class="container"> <div class="ArticleBody"> <div class="FooterFlexUpper"> <div class="FooterCol ColA"> <img src="/Images/Content/82/Templates/72478/images/footer/Hubb-logo-footer.png"> <div> Email: <a href="mailto:hello@hubb.church">hello@hubb.church</a><br> Phone: <a href="tel:01223790222">01223 790222</a> </div> <div> Office Address:<br> Knapwell Wood Farm Business Park<br> Cambridge, CB23 4NS </div> <div> <a href="/Groups/397144/Contact.aspx">Contact Us</a> </div> <div> <a href="https://www.instagram.com/hubb_church/" target="_blank"> <img src="/Images/Content/82/Templates/72478/images/footer/instagram-logo.png"> <img src="/Images/Content/82/Templates/72478/images/footer/instagram-logo-hover.png"> </a> </div> </div> <div class="FooterCol ColB"> <div class="ColTitle"> Features </div> <a href="/Groups/397148/ChurchWebsite.aspx">Church Website</a> <a href="/Groups/397149/WebsiteTemplates.aspx">Website Templates</a> <a href="/Groups/397150/ChurchApp.aspx">Church App</a> <a href="/Groups/397151/ChurchAdmin.aspx">Church Admin</a> <a href="/Groups/397152/ChurchCommunications.aspx">Communications</a> <a href="/Groups/397153/ManagingPeople.aspx">Managing People</a> <a href="/Groups/397154/ChurchFinance.aspx">Church Finance</a> <a href="/Groups/397157/DemoSite.aspx">Demonstration Website</a> </div> <div class="FooterCol ColC"> <div class="ColTitle"> Information </div> <a href="/Groups/397156/HowItWorks.aspx">How it Works</a> <a href="/Groups/397143/Pricing.aspx">Pricing</a> <a href="/Groups/397145/Free_Trial.aspx">Free Trial</a> <a href="/Groups/397175/Testimonials.aspx">Testimonials</a> <a href="/Groups/397147/About.aspx">About Us</a> <a href="/Groups/397171/Blog.aspx">Blog</a> <a href="/Groups/397173/PressMedia.aspx">Press & Media</a> <a href="/Groups/397174/Security.aspx">Security</a> <a class="LaunchIcon" href="https://status.hubb.digital" target="_blank">Service Status</a> </div> <div class="FooterCol ColD"> <div class="ColTitle"> Services </div> <a href="/Groups/397159/WebsiteServices.aspx">Website Services</a> <a href="/Groups/397167/WebsiteDesign.aspx">Website Design</a> <a href="/Groups/397165/LogosAndBranding.aspx">Logo Design and Branding</a> <a href="/Groups/397166/GraphicAndPrintDesign.aspx">Graphic Design and Print</a> <a href="/Groups/397160/DomainsEmail.aspx">Domains and Email Hosting</a> <a class="LaunchIcon" href="/Groups/397886/Webinars.aspx" target="_blank">Training Webinars</a> <a href="/Groups/397176/Support.aspx">Help and Support</a> <a href="/Groups/421956/Partnerships.aspx">Partnerships</a> </div> </div><div class="FooterFlexLower"><div>© 2024 Hubb.church</div> <div><a href="/Groups/420336/Legal.aspx" style="color:#414042;">Copyright    //    T+Cs    //    Privacy</a></div> <div>Hubb Digital Ltd (Company No. 04072126)</div> </div> </div> <div class="ArticleRotaSignupLink"> </div> </div> </footer> <script type="text/javascript"> //<![CDATA[ theForm.oldSubmit = theForm.submit; 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