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height="100%" display="none" class="sc-ace17a57-0 gYGwZc"><div width="284px" class="sc-ace17a57-0 hxHiUJ"><div class="sc-ace17a57-0 biWRWd"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27568%27%20height=%27320%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F12b7a76fe14fa07b%2Foriginal%2Fglobal-nav-card-freddy-ai-launch-284x160.webp&w=640&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F12b7a76fe14fa07b%2Foriginal%2Fglobal-nav-card-freddy-ai-launch-284x160.webp&w=1200&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F12b7a76fe14fa07b%2Foriginal%2Fglobal-nav-card-freddy-ai-launch-284x160.webp&w=1200&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div><span font-weight="semiBold" class="sc-b323b31-0 dowWCd">Freddy AI Agent has arrived</span><span class="sc-b323b31-0 kkjdKu">Conversational. Autonomous. Always on. 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cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-6765088b-0 dtUQAp css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/freshservice/demo-request/" aria-label="Book a demo">Book a demo<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div display="flex" width="100%" visibility="visible" class="sc-ace17a57-0 sc-f89231e9-0 coxUKQ"><div width="100%" height="auto" class="sc-6293d692-0 feihzU"><div cursor="pointer" height="100%" class="sc-6293d692-0 cnNtCO"><div id="wistia-video-669" cursor="pointer" class="sc-6293d692-0 sc-c85f0119-2 iIBeWU bqhcKu wistia_embed wistia_async_ljtzd6m68i popover=true popoverPreventScroll=true videoFoam=true" width="100%"></div><div height="100%" transform="translate(0%, -100%)" class="sc-ace17a57-0 hfASzX"></div><div display="flex" visibility="hidden" width="30px" height="30px" transform="translate(-50%, -50%)" class="sc-ace17a57-0 jcTRBX"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="15px" viewBox="-2 0 24 24" fill="#fff" stroke="#fff" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><polygon points="5 3 19 12 5 21 5 3"></polygon></svg></div></div></div></div></div></div></div></section><section id="fsbusinessteamstrustbar" data-target-id="fsbusinessteamstrustbar" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div width="100%" class="sc-6293d692-0 kHZKxH"><div class="sc-6293d692-0 cesBpT"><span class="sc-b323b31-0 hhMXhW">Trusted by 72,000+ Businesses Worldwide</span></div><div height="50px" class="sc-6293d692-0 gCnXgh"><div class="sc-6293d692-0 sc-5eea9d3a-1 hiKbrZ ivEcmE"></div></div></div></div></section><section id="fsbusinessteamsinpagenav" data-target-id="fsbusinessteamsinpagenav" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh xitcV"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe hdoJUs"><div id="in-page-nav" class="sc-6293d692-0 sc-69f00ede-0 fBKdRX dlOyIb"><div class="sc-ace17a57-0 sc-69f00ede-1 cfLoyf gNZzjJ"></div><ul class="sc-ace17a57-0 sc-69f00ede-2 iTgLYZ dkANRU"><li id="1MZphCOEW7H9jONEBvLAr6" cursor="pointer" class="sc-6293d692-0 buxcXw"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" font-weight="bold" aria-label="" class="sc-e5af17da-0 kfzxTP">Overview</a></li><li id="4rav47p5lVXEugQABWtFgA" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Capabilities</a></li><li id="t2T0dWpuWbDBwCNx4NRfQ" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Integrations</a></li><li id="4RV4cPJbpbD3fbHeXCf5Wq" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Testimonials</a></li></ul></div></div></section><section id="fsbusinessteamsheadingoverview" data-target-id="fsbusinessteamsheadingoverview" width="100%" class="sc-ace17a57-0 sc-fe753677-1 beHUlt"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 lgncjb"><div class="sc-ace17a57-0 cjMWFG"><div class="sc-ace17a57-0 cuxKJz"><span class="sc-b323b31-0 eowvwi">ESM: BETTER SERVICE FROM ANY DEPARTMENT</span><h2 class="sc-4555ca6a-0 eYkskr">Service excellence—no longer just for IT</h2><div font-size="18" class="sc-ace17a57-0 UOiit"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Unlock new speed and efficiency across all departments with AI-powered employee experiences, secure workspaces, and easy workflow automations.</p></div></div></div></div></div></section><section id="fsbusinessteamsfullwidthswitchback1" data-target-id="fsbusinessteamsfullwidthswitchback1" width="100%" class="sc-ace17a57-0 sc-fe753677-1 dpYIpz"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 jUoNJ"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">AI-POWERED EMPLOYEE EXPERIENCES</span><h2 class="sc-4555ca6a-0 eYkskr">AI for all, no matter which department</h2><div font-size="18" class="sc-ace17a57-0 sc-803150ff-1 jlPbeZ kpybXx"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">How does an entire organization elevate its service delivery? With generative AI that provides conversational support for employees, automated responses for agents, and proactive insights for leaders across all business functions.</p></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-803150ff-0 eXUoqM coWdVn"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271804%27%20height=%271168%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F189e190b8ceeabfb%2Foriginal%2FSwitchback-01-AI-for-all.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F189e190b8ceeabfb%2Foriginal%2FSwitchback-01-AI-for-all.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F189e190b8ceeabfb%2Foriginal%2FSwitchback-01-AI-for-all.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fsbusinessteamsfullwidthswitchback2" data-target-id="fsbusinessteamsfullwidthswitchback2" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gOsbuI"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">SECURE, SEGMENTED WORKSPACES</span><h2 class="sc-4555ca6a-0 eYkskr">Keep everyone in their lane with autonomous workspaces</h2><div font-size="18" class="sc-ace17a57-0 sc-803150ff-1 jlPbeZ kpybXx"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Pre-built templates for HR, Finance, Legal, and Facilities make creating workspaces a snap. Easily customize workflows across functions and delegate admin privileges. Data is clearly segmented with role-based access by function for enterprise-grade security. </p></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-803150ff-0 eXUoqM vvcdw"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271804%27%20height=%271168%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Ff78247e48b46564%2Foriginal%2FSwitchback-02-Keep-everyone.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Ff78247e48b46564%2Foriginal%2FSwitchback-02-Keep-everyone.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Ff78247e48b46564%2Foriginal%2FSwitchback-02-Keep-everyone.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fsbusinessteamsfullwidthswitchback3" data-target-id="fsbusinessteamsfullwidthswitchback3" width="100%" class="sc-ace17a57-0 sc-fe753677-1 dpYIpz"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 jUoNJ"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">EASY-TO-CONFIGURE WORKFLOWS</span><h2 class="sc-4555ca6a-0 eYkskr">Workflow automations raise efficiency levels. And happiness levels. </h2><div font-size="18" class="sc-ace17a57-0 sc-803150ff-1 jlPbeZ kpybXx"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Automate repetitive tasks such as document requests and employee onboarding and offboarding—all in one place. Easy automation lets you boost efficiency, compliance, and, best of all, employee satisfaction. </p></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-803150ff-0 eXUoqM coWdVn"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271804%27%20height=%271168%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3c341f251a0985e7%2Foriginal%2FSwitchback-03-workflow-automations.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3c341f251a0985e7%2Foriginal%2FSwitchback-03-workflow-automations.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3c341f251a0985e7%2Foriginal%2FSwitchback-03-workflow-automations.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fsbusinessteamscardgridcapabilities" data-target-id="fsbusinessteamscardgridcapabilities" width="100%" class="sc-ace17a57-0 sc-fe753677-1 gyApWp"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><span class="sc-b323b31-0 eowvwi">ELEVATE EXPERIENCES THROUGHOUT THE ENTERPRISE</span><h2 class="sc-4555ca6a-0 eYkskr">Capabilities</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Automate, streamline, collaborate. It’s the modern, unified, AI-powered way to get more done business-wide.</p><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD"><a href="https://www.freshworks.com/freshservice/product-updates/" rel="" target="" aria-label="https://www.freshworks.com/freshservice/product-updates/" class="sc-e5af17da-0 kidpF">See what’s new</a></p></div></div></div><div class="sc-ace17a57-0 sc-d825397a-0 chqiHG hoZKIt"><a href="https://www.freshworks.com/freshservice/business-teams/ai-esm/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">AI for ESM</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Built from the ground up to drive service, productivity, and decision-making—enterprise-wide.</p></div></div></a><a href="https://www.freshworks.com/freshservice/business-teams/omnichannel-collaboration/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Omnichannel collaboration</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Email, tickets, teams, workspaces—Freshservice for Business Teams brings them all together in a single interface.</p></div></div></a><a href="https://www.freshworks.com/freshservice/business-teams/esm/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Enterprise service management</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Get enterprise capabilities without the complexity. Standardize service delivery for every business team.</p></div></div></a><a href="https://www.freshworks.com/freshservice/business-teams/hr-service-delivery/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">HR service delivery</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 SWJcg ikVNUP">Modern, efficient human resources. Elevate the employee experience with streamlined HR services, powered by AI and automation.</p></div></div></a><a href="https://www.freshworks.com/freshservice/business-teams/modern-esm/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">ESM modernization</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 SWJcg ikVNUP">Empower business teams with AI, automation, secure workspaces, and unified access to everything they need.</p></div></div></a></div></div></div></section><section id="fsbtcardgridintegrations" data-target-id="fsbtcardgridintegrations" width="100%" class="sc-ace17a57-0 sc-fe753677-1 fSmnUk"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><span class="sc-b323b31-0 eowvwi">INSTALL. CUSTOMIZE. BUILD.</span><h2 class="sc-4555ca6a-0 eYkskr">Integrations</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Integrate Freshservice for Business Teams with enterprise applications to maintain consistency, add efficiency, and speed up time-to-value for your teams.</p><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD"><a href="https://www.freshworks.com/freshservice/business-teams/integrations/" rel="" target="" aria-label="https://www.freshworks.com/freshservice/business-teams/integrations/" class="sc-e5af17da-0 kidpF">Explore integrations</a></p></div></div></div><div class="sc-ace17a57-0 sc-d825397a-0 chqiHG hoZKIt"><a href="https://www.freshworks.com/apps/msteams-freshservice/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4fa2bf5d7024ebf%2Foriginal%2FCard-Teams.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4fa2bf5d7024ebf%2Foriginal%2FCard-Teams.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4fa2bf5d7024ebf%2Foriginal%2FCard-Teams.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4fa2bf5d7024ebf%2Foriginal%2FCard-Teams.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4fa2bf5d7024ebf%2Foriginal%2FCard-Teams.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4fa2bf5d7024ebf%2Foriginal%2FCard-Teams.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4fa2bf5d7024ebf%2Foriginal%2FCard-Teams.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4fa2bf5d7024ebf%2Foriginal%2FCard-Teams.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4fa2bf5d7024ebf%2Foriginal%2FCard-Teams.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">MS Teams</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Raise service requests, generate documents, and reach out to teams directly.</p></div></div></a><a href="https://www.freshworks.com/apps/service_bot_slack-freshservice/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3543f0882474316b%2Foriginal%2FSlack.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3543f0882474316b%2Foriginal%2FSlack.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3543f0882474316b%2Foriginal%2FSlack.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3543f0882474316b%2Foriginal%2FSlack.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3543f0882474316b%2Foriginal%2FSlack.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3543f0882474316b%2Foriginal%2FSlack.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3543f0882474316b%2Foriginal%2FSlack.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3543f0882474316b%2Foriginal%2FSlack.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3543f0882474316b%2Foriginal%2FSlack.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Slack</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Create and update tickets, send automatic notifications, and sync tickets between platforms.</p></div></div></a><a href="https://www.freshworks.com/apps/bamboohr_connector/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="100%" height="228px" class="sc-6293d692-0 sc-c656b9a2-0 bAluPN bOhPZo"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F740191f135563b2%2Foriginal%2FCard-Hrbamboo.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F740191f135563b2%2Foriginal%2FCard-Hrbamboo.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F740191f135563b2%2Foriginal%2FCard-Hrbamboo.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F740191f135563b2%2Foriginal%2FCard-Hrbamboo.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F740191f135563b2%2Foriginal%2FCard-Hrbamboo.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F740191f135563b2%2Foriginal%2FCard-Hrbamboo.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F740191f135563b2%2Foriginal%2FCard-Hrbamboo.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F740191f135563b2%2Foriginal%2FCard-Hrbamboo.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F740191f135563b2%2Foriginal%2FCard-Hrbamboo.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">BambooHR</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Maintain consistent employee data across BambooHR and Freshservice to automate workflows.</p></div></div></a></div></div></div></section><section id="fsbusinessteamstestimonials" data-target-id="fsbusinessteamstestimonials" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eKOIAF"><div class="sc-6293d692-0 iwlGdC"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">These teams are delighted. Yours can be, too.</h2></div></div></div><div class="sc-6293d692-0 kkHFqI"><div width="calc(500% + 256px)" transform="translateX(-0px)" class="sc-ace17a57-0 kFTcmP"><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-0"><div cursor="auto" class="sc-ace17a57-0 sc-ebd98805-0 gWtPoG fkXbVo"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-0"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F54a46c3ec60b2d59%2Foriginal%2Ftestimonial-Sequoia.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F54a46c3ec60b2d59%2Foriginal%2Ftestimonial-Sequoia.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F54a46c3ec60b2d59%2Foriginal%2Ftestimonial-Sequoia.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-0"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Initially, we (the IT team) found it gratifying to onboard other teams onto Freshservice. Multiple teams began using the product, and everyone wanted a part of the pie. </p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Marshall Wolf</span><span class="sc-b323b31-0 hVJReL">VP of Information Technology, Sequoia Consulting Group</span></div></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-1"><div cursor="pointer" class="sc-ace17a57-0 sc-ebd98805-0 ctEcaZ fkXbVo"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-1"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2c2f038821b8bbf4%2Foriginal%2Ftestimonial-Piracanjuba.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2c2f038821b8bbf4%2Foriginal%2Ftestimonial-Piracanjuba.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F2c2f038821b8bbf4%2Foriginal%2Ftestimonial-Piracanjuba.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-1"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">The strategic migration to Freshworks was a game-changer, simplifying our processes and providing autonomy to non-IT areas. Our logistics department, the first to migrate, now operates seamlessly.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Wanessa Borba</span><span class="sc-b323b31-0 hVJReL">IT Governance Coordinator</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-2"><div cursor="auto" class="sc-ace17a57-0 sc-ebd98805-0 bBeoAy fkXbVo"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-2"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F47f68ac4bb35b9f%2Foriginal%2Ftestimonial-Sonata.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F47f68ac4bb35b9f%2Foriginal%2Ftestimonial-Sonata.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F47f68ac4bb35b9f%2Foriginal%2Ftestimonial-Sonata.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-2"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Freshservice is being used in IT, HR, Finance, Operations, and admin support as an enterprise service management tool. It has helped us to improve turnaround time and user experience.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Balaji Veeraragavan K.</span><span class="sc-b323b31-0 hVJReL">Head IT and Security, Sonata Software</span></div></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-3"><div cursor="auto" class="sc-ace17a57-0 sc-ebd98805-0 gWtPoG fkXbVo"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-3"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7fc274b50695dd77%2Foriginal%2Ftestimonial-ring-central.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7fc274b50695dd77%2Foriginal%2Ftestimonial-ring-central.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7fc274b50695dd77%2Foriginal%2Ftestimonial-ring-central.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-3"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">We’ve had good feedback from different departments. Marketing and Sales are now coming to us to develop unique workflows, yielding stronger reporting and internal training through Freshservice. It’s allowed us to think outside the box. </p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Fred Chin</span><span class="sc-b323b31-0 hVJReL">Senior Director of IT End-User Services, RingCentral</span></div></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-4"><div cursor="pointer" class="sc-ace17a57-0 sc-ebd98805-0 ctEcaZ fkXbVo"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-4"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F728534090fd5392e%2Foriginal%2FDatabricks.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F728534090fd5392e%2Foriginal%2FDatabricks.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F728534090fd5392e%2Foriginal%2FDatabricks.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-4"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Pradeep Singh</span><span class="sc-b323b31-0 hVJReL">VP of Infrastructure and Operations</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica 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ygZki"><div class="sc-ace17a57-0 chUioU"><span class="sc-b323b31-0 eowvwi">FRESHSERVICE FOR BUSINESS TEAMS</span><h2 class="sc-4555ca6a-0 eYkskr">Unify ESM across every department</h2><div class="sc-ace17a57-0 sc-6dff0bde-1 bnOzcQ"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">14-day free trial. 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No strings attached.</p><div width="100%" class="sc-ace17a57-0 sc-6dff0bde-0 fBEdLn kAPXSu"><style data-emotion="css 166y1qb">.css-166y1qb{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 16px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#fff;background-color:#8512E0;box-shadow:0px 3px 1px -2px rgba(0,0,0,0.2),0px 2px 2px 0px rgba(0,0,0,0.14),0px 1px 5px 0px 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