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class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/uk/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"><path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 2.848 3.263 1.383 0 2.367-.668 2.66-1.746h-1.008c-.264.557-.814.856-1.629.856-1.072 0-1.769-.791-1.822-2.039v-.047zm-9.547-3.451h.96v.937h.094c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.007c-.082-.023-.445-.058-.644-.058-.961 0-1.659 1.098-1.659 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data-analytics-element-engagement="globalnav hover - mac" class=" globalnav-item globalnav-item-mac globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/uk/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="true" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"><path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 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data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="true" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 0-1.846-.885-1.846-2.361 0-1.471.697-2.362 1.846-2.362 1.142 0 1.857.914 1.857 2.362 0 1.459-.709 2.361-1.857 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data-analytics-element-engagement="hover - iphone" aria-label="iPhone " class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 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begin</h2> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">If your Mac is covered by an AppleCare plan, you can <a href="/en-gb/118218" class="gb-anchor">cancel your AppleCare plan</a> or <a href="/en-gb/111801" class="gb-anchor">transfer your AppleCare plan to a new owner</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph">If your Mac doesn't turn on or start up, first <a href="/en-gb/102675" class="gb-anchor">learn what to do if your Mac doesn't start up all the way</a>. Then return to this article if your Mac starts up successfully.</p></li></ul> <h2 class="gb-header">Use Erase All Content and Settings</h2> <p class="gb-paragraph">Erase All Content and Settings is a feature that makes it easier to reset your Mac to factory settings. Your Mac only has this feature if it’s using <a href="/en-gb/109033" class="gb-anchor">macOS Monterey or later</a> and is a <a href="/en-gb/116943" class="gb-anchor">Mac with Apple silicon</a> or a <a href="/en-gb/103265" class="gb-anchor">Mac with the Apple T2 Security Chip</a>.</p> <p class="gb-paragraph">If your Mac has this feature, you don’t need to follow the other steps in this article. Instead, <a href="/en-gb/102664" class="gb-anchor">learn how to use Erase All Content and Settings</a>.</p> <h2 class="gb-header">If you can’t use Erase All Content and Settings</h2> <p class="gb-paragraph">If the Erase All Content and Settings feature isn’t available on your Mac, follow these steps instead. Before you begin, it helps to <a href="/en-gb/109033" class="gb-anchor">know which macOS your Mac is using</a>.</p> <h3 class="gb-header">1. Back up or transfer your files</h3> <p class="gb-paragraph">If you don't have a current backup, you can <a href="/en-gb/102307" class="gb-anchor">back up your files</a> to an external storage device or <a href="/en-gb/102613" class="gb-anchor">transfer your files to a new Mac</a>.</p> <h3 class="gb-header">2. Sign out of iTunes</h3> <p class="gb-paragraph">If you’re using macOS Catalina or later, you can skip this step.</p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">From the menu bar in iTunes, choose Account > Authorisations > Deauthorise This Computer.</p></li><li class="gb-list_item"><p class="gb-paragraph">Enter your Apple Account (Apple ID) information and click Deauthorise. <a href="/en-gb/118292" class="gb-anchor">Find out more about deauthorising</a>.</p></li></ol> <h3 class="gb-header">3. Sign out of iCloud</h3> <p class="gb-paragraph">When you follow these steps to <a href="/en-gb/104958" class="gb-anchor">sign out of iCloud</a>, you’ll be asked whether to keep a copy of your iCloud data on this Mac. It’s faster to just keep a copy, because you will erase your Mac later. </p> <h4 class="gb-header">macOS Ventura or later:</h4> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Choose Apple menu  > System Settings.</p></li><li class="gb-list_item"><p class="gb-paragraph">Click your name in the sidebar of System Settings.</p></li><li class="gb-list_item"><p class="gb-paragraph">On the right, scroll down and click Sign Out.</p></li></ol> <h4 class="gb-header">macOS Monterey, macOS Big Sur or macOS Catalina:</h4> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Choose Apple menu  > System Preferences.</p></li><li class="gb-list_item"><p class="gb-paragraph">Click Apple ID.</p></li><li class="gb-list_item"><p class="gb-paragraph">Select Overview in the sidebar.</p></li><li class="gb-list_item"><p class="gb-paragraph">Click Sign Out.</p></li></ol> <h4 class="gb-header">Earlier versions of macOS:</h4> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Choose Apple menu  > System Preferences.</p></li><li class="gb-list_item"><p class="gb-paragraph">Click iCloud.</p></li><li class="gb-list_item"><p class="gb-paragraph">Click Sign Out.</p></li></ol> <h3 class="gb-header">4. Sign out of iMessage</h3> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Open the Messages app.</p></li><li class="gb-list_item"><p class="gb-paragraph">From the menu bar in Messages, choose Messages > Settings (or Preferences).</p></li><li class="gb-list_item"><p class="gb-paragraph">Click iMessage.</p></li><li class="gb-list_item"><p class="gb-paragraph">Click Sign Out.</p></li></ol> <h3 class="gb-header">5. Unpair Bluetooth devices (optional)</h3> <div class="callout gb-callout"><p class="gb-paragraph">If you do this on a Mac that doesn't have a built-in keyboard or trackpad, you will need to plug in a USB keyboard and mouse to complete the remaining steps. </p></div> <p class="gb-paragraph">If your Mac has been paired with a Bluetooth keyboard, mouse or other device that you’re planning to keep, you can unpair it. This optional step prevents any accidental input when the Mac and device have separate owners but remain within Bluetooth range.</p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Choose Apple menu  > System Settings (or System Preferences).</p></li><li class="gb-list_item"><p class="gb-paragraph">Click Bluetooth.</p></li><li class="gb-list_item"><p class="gb-paragraph">Move your pointer over the device that you want to unpair, then click the Disconnect button or remove button (x) next to the device name.</p></li></ol> <h3 class="gb-header">6. Erase your Mac</h3> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Shut down your Mac.</p></li><li class="gb-list_item"><p class="gb-paragraph">Start up from macOS Recovery, then use Disk Utility to erase your Mac. For details about both of these actions, follow these steps: <a href="/en-gb/102639" class="gb-anchor">Use Disk Utility to erase an Intel-based Mac</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph">When you’ve finished, close Disk Utility but don’t restart your Mac.</p></li></ol> <h3 class="gb-header">7. Reinstall macOS</h3> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">While still in macOS Recovery, choose Reinstall macOS, then follow the onscreen instructions. <a href="/en-gb/102655" class="gb-anchor">Find out more about reinstalling macOS from macOS Recovery</a>. </p></li><li class="gb-list_item"><p class="gb-paragraph">After reinstalling macOS, your Mac will restart to a setup assistant. Press Command-Q to shut down instead of continuing the setup process.</p></li></ol> <h3 class="gb-header">8. Reset NVRAM</h3> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">If you’re using an Intel-based Mac, follow the steps to <a href="/en-gb/102539" class="gb-anchor">reset NVRAM</a>. This will clear user settings from the memory and restore certain security features that may have been altered previously.</p></li><li class="gb-list_item"><p class="gb-paragraph">After resetting NVRAM, your Mac will start up to the setup assistant again. To leave the Mac in an out-of-box state, press Command-Q to shut down instead of continuing setup.</p></li></ol> <div class="note gb-note"><p class="gb-paragraph">Irrespective of the model or condition of your device, we can turn it into something good for you and good for the planet: <a href="https://www.apple.com/uk/shop/trade-in" class="gb-anchor">Find out how to trade in or recycle your Mac with Apple Trade In</a>.</p></div> <div class='mod-date'> <span>Published Date:</span> <time dateTime=September 26, 2024itemprop='datePublished'>September 26, 2024</time> </div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">Helpful?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='Solved my problem'> Yes </button> <button class='button button-reduced button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='Not helpful'> No </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="Maximum character limit is 250." /> <label id='feedback-label' data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"> <span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length='250' aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="How can we make this article more helpful? 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